Fitzgerald Subaru of Gaithersburg

Low pressure / Helpful

We were happy with the buying experience, for our 2015 Forrester, at Fitzgerald Subaru. Michael DeJesus was friendly and responded quickly to phone calls and emails during our selection process. They are pretty firm about not negotiating on price, but the price seemed reasonable based on our research. You may be able to negotiate an extra item or two. The closing process took a little over an hour and there were no surprise fees or unreasonable last minute up-sell tactics. I'm pretty sure that most dealers will push undercoating, paint, etc, dealer service, a little, so I can't hold that against them. Our F&I representative was expedient, clear and seemed very professional. In the end, we walked out with the same price that Michael provided by email, earlier in the day. I would recommend visiting Fitzgerald Gaithersburg, as an option, during your search for a Subaru.

Disrespectful Service Employees

I came in for a headlight service. They lost the $15 bulb I provided. They wanted to charge me $40 to replace it. Then they wanted to charge $80 to put in the bracket to hold the light fixture in place. When I didn't agree to it Josh Krumpach told me my keys were in the car and to have a nice day. The service here is outrageously over priced. The service provider attitude was very disrespectful. He treated me like trash. And when keeping respectful and asking for a manager, he stated he did all he could do. His customer service was a disgrace. I have never been treated like an animal especially in a place I purchased my vehicle. I will never come here again.

Overall, an Easy Purchase

My fiance and I recently were in the market for a new vehicle as our old was getting up in years (13 years) and things were beginning to wear down to the point where it didn't make sense to continue pumping money into it instead of working on getting a new car.We researched off and on for a few months, trying to narrow down the vehicle that we wanted. Finally, we landed on the Subaru Impreza 5-Door Wagon. It fit all the items that we wanted: Automatic (CVT), AWD, and sufficient cargo space; all with a really great price. Then came the moment to narrow down the dealerships. There are quite a few Subaru dealerships in the Gaithersburg/MoCo area - we had even considered going into Frederick as well. Due to stock issues, we found ourselves looking at Fitzgerald Subaru near Lakeforest.The very first time we came by the store, we were ignored as everyone was busy. It was the end of the night, we may not have looked like potential buyers (two 20-somethings in their relaxation clothes, perhaps?)... I get it. We left, a little upset. A few weeks later, we realized our time-table for getting a new car was coming to a quick end and I submitted a form on their site about a lovely red Impreza. Paul Reynolds reached back out to me (with what I assume was an automated message through their system) and gave me the price. It took a few emails to try to work out that I wanted to -schedule- a test drive. The next day, my fiance and I stopped by after work to do the test drive. We were greeted this time, and Paul was paged. We met up with him and discussed what we were looking for. He went through his spiel, and then we took the test drive. Love at first drive - for both my fiance and I. Going from a 2002 Protege5 to a 2015 Impreza was impressive (heh) to say the least. We returned to the dealership, and told Paul that we had a lot to think about. We aren't terribly fast moving people when it comes to decisions and we knew that we needed to go over our options again. Over the weekend, Paul kept us in the loop regarding other people looking at the car. I understand this was both a courtesy as well as a tactic to get us to move faster. That being said, we appreciated him being upfront with us about a lot of things during the entire process.Over the course of the next week, we decided to move forward with the car and began the process of getting our own financing through our bank. This is where the deduction of 1 star comes in. Once we started the process of buying the car, we were repeatedly talked to about their own financing. After trying to be polite more than once with Paul, his manager, and finally the finance manager, we were just fed up. If we weren't entirely in love with this car, I don't doubt that we would have walked away at this point.We got the check from our bank the next day, and brought it in. Even with our check IN HAND, they tried again to convince us to finance through them. We finally get past this point, and Paul had forgotten to update some paperwork for us regarding our new address (after we provided change of address cards) so it did delay the process a bit.Karen (the car's name) is now in our possession for over a week, and we absolutely love it. Would I recommend the dealership? Yes. But only if you either want to finance through them, or know how to say "No," and get them to move beyond that point of the pitch.The only complaint (other than the financing issue) is that I still haven't received any update about our second key. The car is supposed to come with 2 keys, and we were told we would be contacted in a few days about either finding it, or ordering another one. As of today (8 days), no word. We will likely have to reach out to the dealership to solve this.

Exceptional Experience!

I highly recommend purchasing a Subaru from Fitzgerald Subaru, as I have done. Alan Soon was our internet consultant and he beat a fantastic price from another dealer on the 2015 Legacy I purchased. Alan had the car waiting for me for a test drive based upon only a phone call a few minutes ahead of time. Alan was exceptionally pleasant to work with and accommodating to my children who were running around the dealership and jumping in all the new cars. Fitzgerald Subaru is a very low pressure dealer to purchase a new car. We were in and out of the dealer within a short period of time with our new Legacy! It is for these reasons I recommend Alan Soon and Fitzgerald!

3rd Subaru. 1st but not last from Bill Sherrill.

Seriously? Who takes the existing license plates off your 7 year old, 100k+ car, puts them on your brand new car, and then hand-cleans the tags so they look as shiny as the vehicle?? Thank you, Bill Sherrill. You came highly recommended and that recommendation will be passed on to everyone we know. (I'll make this review more extensive when I have the time!)

Great!! (5 Stars for the sales team) Purchased a new...

Great!! (5 Stars for the sales team)Purchased a new 2014 Forester at Fitzgerald Subaru. Our sales guy Drew was fantastic. Best car sales agent I've ever worked with in my entire car buying experience. It took about 8 months to decide on buying the 2014 Forester but Drew remained patient, helpful and professional from day 1. Once he located the car I (mostly) wanted (limited selections due to high demand of this vehicle), the purchasing process was quick and simple. After the sale, Drew continued to call to make sure everything is fine and helped with service scheduling. Looking forward to work with him again on our next Subaru purchase. 5 stars for Drew---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Not so great!! (finance department) - Very frustrating trying to get refund for canceling Subaru Maintenance plan. Despite advertised easy cancellation at ANYTIME.........................................I purchased the Subaru Added Maintenance plan with the new car but a month later, I decided to cancelled it (bc I don't see a need for it).They advertised that it can be cancelled anytime but it's been very frustrating trying to get it canceled and get money back.It's been over 3 months now since I walked into the dealership and submitted the cancellation with the Business Manager/Finance guy who handled the original paper work (You know who you are). I asked him how long before I get my refund and he said he doesn't know because he doesn't handle that stuff (really???). About 5 weeks later I still no refund so I called Subaru and they said the dealership never submitted any paper work. So I emailed them a copy of the cancellation which the finance guy told me he was mailing out but NEVER did. It's now over 3 months and still have not received my refund. I called and left a message (to Finance guy) and he never returned my phone call.

I used a car buying service to help me seek best possible...

I used a car buying service to help me seek best possible discount. Fitz's offer was the best and they were committed to the offer. More importantly, I may have never needed the service knowing I will get the same deal or better next time! Courtesy is evident with everyone in the dealership. I felt like I was in a strange place because of past experience at other places and have come to expect the same. Lo and behold, this one was different and best one in my 40 plus years of car buying.

Last year I bought my WRX from the subaru sales manager...

Last year I bought my WRX from the subaru sales manager Kevin E. seriously this guy is the best in the industry! He know's his stuff, knows what he has, and knows how to sell it in a professional non pushing type of way. Ive bought 5 cars from all different dealerships in the past 6 years and this has been the best! I recently went back to take a test drive of a BRZ and get some body work done on my WRX and I will tell you top notch service! Even though they knew I was not going to buy anything that day I was treated in a great manner and did not have sales guys trying to sell me junk I knew I didn't need. I have recommended Fitz Gaithersburg subaru to all of my family and you wont be disappointed with your visit! Looking forward to buying another car in the coming months with them! Car purchased was a 2012 WRX Satin White bought in August of 2012.

Great staff ! Fitzgerald made buying a new car very...

Great staff ! Fitzgerald made buying a new car very enjoyable and stress free! When I purchase another car I will defintally come back to Fitzgerald .

I bought both a Hyundai and Subaru from Fitzgerald Auto...

I bought both a Hyundai and Subaru from Fitzgerald Auto on 907 N. Frederick Avenue and have always gone back there for service. Totally recommend it. Folks like Josh Krumpach and Justin Krumpach make it worth it!

My wife and I live in Frederick MD, and the Subaru...

My wife and I live in Frederick MD, and the Subaru dealership up there didn't have any Subaru Legacy Limited's to test drive. Since Frederick dealerships are closed on Sundays, my wife and I had only gone to Fitzgerald Subaru in Gathersburg to only test drive a Hyundai Sonata and Subaru Legacy Limited. Due to a very bad experience my wife had over 20 years ago there, we hadn't planned on buying a car from Fitzgerald.However I must say that our visit was very well received and after dealing with Thomas and the Fitzgerald team, we purchased a new Subaru Legacy Limited from them. I would highly recommend Thomas and the Fitzgerald Subaru Gaitehrburg crew and look forward to a long relationship with them.

I was very disappointed with the lack of customer service...

I was very disappointed with the lack of customer service that I encountered at this dealership. I found a car that I liked listed online, so I called to confirm that the vehicle was available before driving over an hour to the dealership. The salesperson, Jacob, assured me that it was still available. A few hours later, when I arrived at the dealership, I saw the car that I was interested in parked out front getting new tags on it. Apparently, sometime in the past 2-3 hours since I spoke on the phone with the dealership, the sale of this vehicle has been negotiated. I'm not upset about this, so much as how they handled the situation. The salespeople knew that I would be driving a considerable distance to look at this car and did not notify me that the car was in the process of being sold (they asked for my phone number in case they needed to contact me). Furthermore, another employee, a taller man who seemed to be a manager type, was very rude about the situation, saying things like "well you snooze, you lose." That is absolutely uncalled for. I left to look at the car as soon as I was off of work. I felt that at minimum, I could have received an apology. This man couldn't care less about turning away a prospective customer. He told me that he couldn't help me, and it was all Jacob's fault. Jacob apologized later, but was more concerned with cursing and saying things like "aw that sucks" then helping me find a suitable car. Overall, the interaction oozed of a lack of professionalism (primarily with the taller jerk). I was willing to ignored being put on hold for an excessive amount of time when I called the dealership, and speaking with a less than friendly receptionist, but this is ridiculous. No one should be so rude and dismissing to potential customers.

Staff very friendly and manager quite helpful. Business...

Staff very friendly and manager quite helpful. Business staff excellent. Could have done a better job with product knowledge since this model was new for 2014

We had a great experience at the dealership. We got an...

We had a great experience at the dealership. We got an excellent value for the cost of the car. I love driving my Subaru Outback! Everyone at work has complimented me on my car. I have already recommended your dealership.

Since this was my first new car purchase, I was a little...

Since this was my first new car purchase, I was a little nervous, unsure of what to expect and had no idea what car I wanted to buy. After lots of research, I finally decided to check out the Subaru Impreza. I submitted a request online and was immediately contacted by Thomas. When I first went to the dealership, an automatic Impreza was not available for me to test drive, but Thomas still showed me the car, went over the features with me and answered my many questions. Thomas also kept me updated with when an automatic was available so I could stop by for a test drive. I test drove the car twice and totally loved it!When I decided to purchase the Impreza, the model I wanted was not available so I ended up placing a factory order. I initially thought that doing a factory order would be a long and complicated process, but we went through the process in about 30 mins! Each time I was at the dealership, Thomas and the other individuals I interacted with were extremely helpful and turned my car purchase into an easy, smooth process for me.

Maria made us feel so comfortable - this was the best car...

Maria made us feel so comfortable - this was the best car purchasing experience we ever had.The entire purchase of our car was communicated via email and phone which was perfect due to the very long hours I work. Maria answered every question I asked in detail, leaving no doubt in my mind that it would be worth the 260 mile drive to the dealership. Upon our arrival at Fitzgerald's, Maria offered us a seat, water or coffee and then brought the car for us to look at and asked if we were satisfied that the car had the options we wanted, it was precisely as we discussed. Maria went above and beyond what is expected of a salesperson. She even called us the next day to ensure that we were satisfied and assured me that all necessary documents for my insurance were sent. Every staff member we encountered at Fitzgerald's was extremely helpful, personable, and even helped us get a fireplace mantel we picked up on the trip into our new car! We look forward to purchasing another Subaru from Maria Fittro and working with Fitzgerald Subaru again.

Thomas Barker did an excellent job finding the car we...

Thomas Barker did an excellent job finding the car we were looking for. After we bought the car, he explained everything and showed us everything about the car and answered all of our questions. Also, we did not have to negotiate a price, which I hate. The price of the car is the price. I'd rather do business that way.

I gave this rating simply because Dan McCarthy (Sales...

I gave this rating simply because Dan McCarthy (Sales Consultant) and Kevin Engle (Manager) were absolutely superb. They understood my needs, were extremely responsive and respectful, and gave me a great price. With that said they were able to earn my business but, most importantly, they have earned a customer for life! Thank you gentlemen!

This is the second new car we have purchased from...

This is the second new car we have purchased from Fitzgerald. We bought a Scion a few years ago, which is why we came back and this time ended up at with a Subaru. Caitlin wanted us to find the car we wanted; she was not pushy at all, which would have been a big turn-off for us, and she was very responsive. The exact car we wanted was on order, and when it came in, I felt like she was just as excited as I was. There's no denying that car buying is always a hassle, takes longer than you think it will as you wade through all you have to go through when you buy a car. But I would buy from them again for sure. I LOVE how you know you don't have to haggle over the price. In our case, the price was about $1500 below MSRP; when my car finally came in two weeks later, Caitlin informed me that the price had dropped a few hundred dollars. If she hadn't told me, I would have been perfectly happy paying the price from two weeks earlier. To me, this confirms that a buyer will get the best possible price from Fitzgerald.

Very easy no hassle pricing. Price they advertised was...

Very easy no hassle pricing. Price they advertised was lower than everyone else. Did not push extras, explained the benefits of add-ons and if you said no then that was it. Was not pushy to complete purchase.

I found the car I wanted online, and sent a request for...

I found the car I wanted online, and sent a request for price to Fitzgerald. I got the automated price immediately, then a follow up from Dan within 30 mins. I was able to go and see the car the same day and purchased it. I had a great experience with Dan and his manager. The only part I did not like was the woman whose job it was to sell us accessories and dealer add ons. She tried to hard sell every little thing and would get upset when I rejected offers. The overall process took about 3.5 hours (this included me leaving to pick up my wife in the middle). Overall a good experience. With the prevalence of Fitzgerald centers where I live, I'll probably return there for my next car purchase.

Working with John and kevin was a breeze. They are both...

Working with John and kevin was a breeze. They are both extremely knowledgeable and responsive professionals and blew away all of my prior "car dealer" experinces. They worked with me to find me a great car at a great price. I will not hesistate to recommend both of them to anyone I come across that is interested in a Subaru.

I was very pleased with the fact that Lincoln was very...

I was very pleased with the fact that Lincoln was very patient with me.The gentleman that worked on the financing was a very nice and caring man, that meant a lot to me.

John Dutton was great to work with. He was very...

John Dutton was great to work with. He was very knowledgable and took his time to explain things and answer any and all questions. I know I can always go by anytime to see John or call him if I have any questions. John has a good repoire with the customer and is easy to talk to. Kevin Ingles, the manager, was very good as well......he also assisted me during the transaction. He has a wealth of experience and I much appreciated his service. I highly recommend Fitzgerald Subaru of Gaithersburg!

Augustine was very attentive and should be rewarded for...

Augustine was very attentive and should be rewarded for his 10/10 C.S Kevin was the best Sales manager I have ever experienced . Honest and got me the best apr, even better than credit unions super low 1.9 for 60 months. They worked extra hours that night and Ian also stepped in to help with the delivery. The service Departament put nitrogen in my tires 3 days later and I found that they have fresh cookies and gourmet coffee , free wi fi and a very helpful service team. I hope this continues and that more businesses follow the dealerships more " personal " service not just a number on somebody's forehead . Augustine Kevin and Ian all made sure to remind me that they were available for any and all questions even after the sale..., or as I would put it the " new relationship with Subaru and Fitzgerald Auto" constructive criticism : the Subaru Hyundai showroom needs a little love inside :)

It was nice and pleasant experience. John Dutton, our...

It was nice and pleasant experience. John Dutton, our sale consultant was very friendly and helpfull. We tried three cars for drive test. John recomended to try Subaru Legasy. That car was a special Sport edition. We even did not know about such thing. I was very pleased after first drive test. We come back two days later to try other cars, but as a result next day we bought our first Subaru, Legacy! This is the best car, I ever drove! I love it! Thank you John!

I was in a car accident, and my car was totaled. I...

I was in a car accident, and my car was totaled. I needed a new car, and I had bought my last vehicle at Fitzgerald Subaru. They were very nice to deal with in 2010, and they were just as nice in 2013. Lincoln didn't pressure me at all; he was very accommodating and went out of his way to answer my questions and ensure my needs were met. My new car wasn't on the lot at their dealership; it had to be delivered. Lincoln came in on his day off to finalize the deal and sign my new car over to me. He and Kevin Engle (the sales manager) were both professional and courteous. I would recommend Fitzgerald Subaru of Gaithersburg to my friends.

working with a dealer 125 miles away could potential be a...

working with a dealer 125 miles away could potential be a problem but the sales associate made the leap to find us what we wanted and kept up good communications in the process.

We were in the market for a used vehicle for your son and...

We were in the market for a used vehicle for your son and had decided on Fitzgerald based on a care we found on their website. Thomas greeted us in the parking lot the moment we got out of our car. We knew what we wanted and were interested in a quick, hassle-free transaction and Thomas obliged. We took a quick test drive with him and then walked in the office to complete the necessary paperwork. The transaction was completed and we were on our way in a relatively short time-frame. We would highly recommend Fitzgerald and specifically, Thomas Barker.

Our experience there was excellent. John was very...

Our experience there was excellent. John was very knowledgeable and competent. He even drove to another state to get the exact car I wanted. He worked with my husband to get the purchase price, with a trade in and a down payment, that met our needs. He humored me on the test drive by taking me to a windy, rugged road, similar to my own, so that I could really see how it handled. John was very informative while going over the dials and other features of the car before we left the lot. I would buy from him again. This is my fourth Subaru and the second or third I have purchased from this dealer because they are so easy to work with.

Yay Drew! Everyone there is super nice and I was...

Yay Drew! Everyone there is super nice and I was recommended to come here by a coworker. I love my new car and would definitely recommend it to anyone else!

Thomas Barker and the rest of the staff at Fitzgerald...

Thomas Barker and the rest of the staff at Fitzgerald Auto Mall were very helpful, friendly and patient as I reviewed my leasing options. They provided me with a great deal while ensuring that all my questions were answered. I'm enjoying my 2013 Subaru Forester and I would definitely recommend their excellent service!

We love our 2010 Outback we just purchased. Customer...

We love our 2010 Outback we just purchased. Customer service was outstanding, got a great deal and great financing. Everyone we worked with was great.

I went to Fitzgerald to look at a 2005 Toyota Highlander...

I went to Fitzgerald to look at a 2005 Toyota Highlander to replace a 1993 Ford Van.I test drove the Highlander and love it, and purchase it. I was very pleased with Lincoln help in the purchase of my used Toyota.

After owning a Subaru it was nice to go back to...

After owning a Subaru it was nice to go back to Fitzgerald's Subaru in Gaithersburg Maryland. And receive the same great service. John Dutton was awesome!

MY EXPERIENCE WITH FITZGERALD SUBARU OF GAITHERSBURG WAS...

MY EXPERIENCE WITH FITZGERALD SUBARU OF GAITHERSBURG WAS EXCELLENT. THE SALES ASSOCIATE BILL SHERRILL IS WONDERFUL, VERY HELPFUL AND ALL AROUND GOOD AT WHAT HE DOES. I WOULD RECOMMEND A FRIEND, ASSOCIATE, OR FAMILY MEMBER TO OUR DEALERSHIP ANYTIME. EVERYONE I CAME IN CONTACT WITH, THEY WERE VERY PROFESSIONAL AND POLITE. THIS WAS A GREAT EXPERIENCE. AND THNK YOU!!

I went to Fitzgeralds to buy a replacement for my old...

I went to Fitzgeralds to buy a replacement for my old Forester, and was very pleased with Maria's help in choosing the new Forester, with no pressure. I then test drove some other makes, but returned to Fitzgerald to purchase my new Forester. Maria was off that day, but Kan Zhou was very efficient in helping me to close the deal. I had to return for the Forester, and Mr. Barker helped me get everything wrapped up. The courtesy of all involved, including the Subaru manager, Kevin (?), was much appreciated.

We had a very pleasant purchasing experience. The dealer...

We had a very pleasant purchasing experience. The dealer and sales representative were very cooperative and sensitive to our special needs. All paperwork was processed promptly. We live in a rural area and communications and services are always a challenge. Thank you.

Our salesperson, Bill was extremely helpful in our...

Our salesperson, Bill was extremely helpful in our decision making process. We were considering a number of manufacturers and Bill was very knowledgable about giving straight forward comparisions. It was easy to do a test drive and I never felt pressured. On our second visit, we purchased a 2012 Outback Limited. During the delivery process he also helped us sync our phones to the car and explained the navigation features. We also had the opportunity to work with the General Manager Danny Rosenfeld. Danny was able to take care of our special needs and made us feel comfortable with the purchase we had made. Our purchase experience will bring us back to the Fitzgerald Auto Mall for future purchases. I would strongly recommend working with Bill and Danny when purchasing a Subaru.

John Dutton was an extremely helpful sales...

John Dutton was an extremely helpful sales representative. He was very knowledgable about the Subaru Impreza. This particular vehicle was not at the dealership; Mr. Dutton had to order for me and will be shipped from the Japan manufacture. He told me that it would take 8-10 weeks to be arrived to the United States. Meanwhile, Mr. Dutton kept me posted regarding the status of my Subaru. Surprisingly, it did arrive one week earlier than expected.Mr. Dutton walked me through the entire purchasing process, explained step-by-step what each item meant. I really appreciated his time, energy and effort.Thank you John, great job!

After my 2 week research,I choose Fitzgerald in...

After my 2 week research,I choose Fitzgerald in Gaithersburg for my 2013 Subaru Legacy.My price on the legacy was much cheaper then other Subaru dealer down the road.Jesus is easy to deal with and very knowledgeable. I will buy my next car from him in the future.

I drove all the way from NJ to buy my brand new Subaru...

I drove all the way from NJ to buy my brand new Subaru Impreza. I spoke to Thomas about my trade in and he got me on the phone with Kevin. He gave me a great price for my car before even seeing it. I drove to their wrote and Thomas had most of the paperwork filled out before I even stepped in the building. Kevin was a man of his words kept the gave me the number for my trade like he said on the phone. (Its good to know there still honest people in the car business)I was in and out of the finance office in no time at all. Pretty much knowing all of the features, Thomas still took the time to go over the car with me. I love my car and I highly recommend both Thomas Barker and Kevin Engle to any Subaru customer.

These guys bent over backward for me, ordered a car...

These guys bent over backward for me, ordered a car exactly the way I wanted it and honored a price they didn't have to. The car I purchased is selling for more than I paid. Very good guys looking to earn my business.

I recently bought my second Subaru from this dealership,...

I recently bought my second Subaru from this dealership, and couldn't be more pleased. Khan was patient and informative, both during the sale and afterwards when I couldn't figure out how to use the technology. I knew the price I wanted to pay, and Danny worked with me to meet my goal. I've bought many cars in my lifetime, but the wonderful experience I always get from Fitzgerakd Subaru is second to none. I have recommended this dealership to friends and family, and they all feel the same way I do. I also want to mention that the service department does an outstanding job of keeping their customers satisfied after the sale.

IT has been a p leasure buying my car at subaru danny...

IT has been a p leasure buying my car at subaru danny rosenfeld and arther hamlet danny has always been great i have bought all my cars from him .

Through the years we have bought multiple cars from...

Through the years we have bought multiple cars from Fitzgeralds because of the wonderful service we receive. Danny Rosenfeld and his staff are very professional and courteous. They take the time to listen to what you have to say. I highly recommend this dealership to everyone.

Mr Zhou is great,I am enjoy dealing with him and his...

Mr Zhou is great,I am enjoy dealing with him and his manager. I love my 2013 outback,and already sent two of my friends to see Mr. Zhou.

The worst "General Sale Manager" I have ever...

The worst "General Sale Manager" I have ever had experience with. Customers and I experienced a very unprofessional manager toward his employees in a plain daylight during the Christmas and New Year time. Mr. Rosenfeld treated his employees like "Dirt" and I'm wondering is that the "Fitzway" or "FitzGoAway"? No wonder he treat his customers and me the same way. It was very disappointed because Mr. Fitzgerald seems to be a "Nice" and caring person, as showed on his TV Advertisement. I'm wondering where did he found this type of "General Sale Manager" Mr. Rosenfeld. I suggest Mr. Fitzgerald needs to do something about his "General Sale Manager" so to save his own image, otherwise it will be the "FitzGoAway".

I did my car search for a little while before I found the...

I did my car search for a little while before I found the vehicle I wanted. Thomas answered my inquiry online and responded right away. The vehicle online was headed for Florida and I live in PA. I was completely willing to fly down and purchase it, but Thomas said to give him a chance in getting the vehicle I wanted to the dealership in MD. Sure enough he did and it made the experience, by far, a lot quicker. He stayed in constant contact and didn't play any games. I asked a question he answered it or got back to me. I started the process with him on Sunday and I walked out of the dealership that very next night. Very straight forward and extremely helpful. Overall, I walked away very happy with my vehicle and the service that was provided. I am extremely grateful to Thomas!

We recently bought a new Subaru Impreza. Thomas Barker...

We recently bought a new Subaru Impreza. Thomas Barker and Kevin Engle did a great job assisting us with our search for the exact car we were looking for. We were able to come to an agreement over the phone and email. They agreed to hold the car for us until we were available to test drive it. Thomas even came in on his day off to close this deal. We had a great experience shopping at Fitz and will definitely recommend this dealership and sales people to friends and family that are shopping for a new Subaru.

My sales person Thomas was friendly and knowledgeable...

My sales person Thomas was friendly and knowledgeable about the Subaru's. The dealership was also clean with a nice showroom. Subarus are the only car that I buy. Thank-You

Mr. Sherrill went out of his way to find the car I wanted...

Mr. Sherrill went out of his way to find the car I wanted with the options I chose. And, he has followed up since the sale to be certain that I feel comfortable with some of the things that were new to me, like the Bluetooth capability.

My entire experience with Fitzgerald of Gaithersburg and...

My entire experience with Fitzgerald of Gaithersburg and Sales & Leasing Consultant, Andrew Huon, was nothing short of exceptional. Andrew really took his time with me and was so patient and amicable the entire time. He showed me several cars before finding my first new Subaru! I really felt like I was speaking with a friend and somebody who not only knew so much about the cars he showed me, but genuinely believed in the product he was selling.Everyone at the dealership, including Dan and Renda were all so friendly. If you are looking for a Subaru dealership and this one is in your area I 100% recommend them.

Great experience with the purchase of our Crosstrek. We...

Great experience with the purchase of our Crosstrek. We were looking for a great price and a particular color which led us to Fitzgerald Subaru. Even though it is a new model that no one else was willing to discuss price on, they had a discounted price. I appreciated that there was no high pressure sales at any point of the sale. What they quoted online was what we paid. Thomas went out of his way to pick us up at the metro and took us to the dealership to get the car.

I highly recommend Maria and this dealership. Maria made...

I highly recommend Maria and this dealership. Maria made the entire car buying process very easy. She is very friendly, professional and knowledgeable about the cars. Kevin was able to locate the exact Subaru Forester I wanted and I was able to complete the purchase within my time constraints. I feel I paid a fair price and received excellent service. Sam in financing was also very pleasant and helpful. I feel fortunate to have worked with this dealership and I will be recommending Maria to friends and family looking to buy a car in the future.

I have bought in excess of ten Subarus from Fitzgerald...

I have bought in excess of ten Subarus from Fitzgerald since I bought my first 1990 Legacy. Since then, I have never bought a car that does have AWD. The cars have been much better than average in terms of repairs, and when repairs were necessary, the dealer always gave me the benefit of the doubt. Several times, I compared prices with other dealers, and Fitzgerald always provided the best price, with no haggling. When I decided to lease instead of buy a car recently, I was given the best advice on what 'extras' to include, and it was not the most expensive package that was recommended. The Fitzgerald dealerships are so superior to others I have dealt with, that I still buy my Subarus from the Gaithersburg, MD Fitzgerald dealership, even though I now live in Pennsylvania. I get my Subaru Impreza and Chevy Suburban serviced at Fitzgerald's Toyota-Nissan dealership in Chambersburg, PA. When it comes to sales and service of my automobiles, I trust and rely exclusively on Fitzgerald.

I would only go back to buy a car from yadi. He was so...

I would only go back to buy a car from yadi. He was so nice and really cared about us. He really made our purchase pleasant

It was a good buying experience, this is my first time...

It was a good buying experience, this is my first time buying a brand new car and the guys here were very helpful and made it easy.

We have been looking for a car for a while now. We...

We have been looking for a car for a while now. We always go to fitzgerald beacause of there low prices, and great customer service. I would like to take a moment to thank John Dutton and Kevin Engle for there excellent customer service and there knowelge about the new crosstreck!!! Both John and Kevin made the purchesing the crosstreck and great experience. John went above and beyond my expectation when he personally drove to white flint fitzgerald and bought a black crosstreck so that I could compare the differece in color with the dark gray. I want to thank John and I will continue to do business with fitzgerald in year to come beacause of there great customer people like John P. Dutton and Kevin Engle.

Thomas was incredibly flexible and very helpful. Thanks...

Thomas was incredibly flexible and very helpful. Thanks to him, I got the car I wanted and at a great price. Will shop there again!

This is the second vehicle I have purchased from...

This is the second vehicle I have purchased from Fitzgerald. The last was a 2004 Forester. Having shopped a lot of dealers, without hessitation I can say Fitzgerald is the only one I have ever worked with who do exactly what they promise to do and did it better than anyone else I have ever bought a car from. They encourage a buyer to do their homework and the benefit of that is, when Fitzgerald meets or exceeds the value point. This is something they consistiently advertise and actually do achieve. There was no pressure sell - bit points with me. They "listen" to the customer - a nearly lost art.

Thomas Barker was very friendly and decicated...

Thomas Barker was very friendly and decicated salesperson. He made sure that all my questions were answered and followed up on all the details. He even came in on his day off to make sure his customers were properly cared for.

Thomas did an excellent job. He was very knowledgeable...

Thomas did an excellent job. He was very knowledgeable about the car we looked at and stayed late to close the deal. He was friendly and worked hard. We would definitely come back to this dealership to get another car.

Best Price, Best Service, Best Salesman! Purchase a...

Best Price, Best Service, Best Salesman! Purchase a 2012 Subaru Forester XT Touring. Had to factory order the vehicle, so the wait would be 6-8 weeks. Kan Zhou found us the exact model we were looking for, after 2 weeks and avoid us having to wait an additional 6 weeks. We got it for a GREAT PRICE that no where else would touch! HIGHLY RECOMMENDED!

I have been purchasing cars from Fitzgerald of...

I have been purchasing cars from Fitzgerald of Gaithersburg for over 15 years now. What keeps me coming back is the fact that when I pull up in the service lane they know me by name and I know them. There always very professional, kind and seen to know what theyre talking about. Tony the services manager runs a great shop Josh, Megan, Justin, Dennis, Allen, Jeff and John they are great they do what they say they are going to do and call when they say theyre going to call. Even the few times I have had to have so major repairs they took the time to explain it to me even having Chris the Shop manager come out to talk to me so I would understand just what is being done to my car. They really go the extra mile to make sure their customers are taken care of and understand what is being done. Then there is Brandon in the service lane that greats you with a smile. They all are great they take the time to listen to you and whatever the problem may be. There just great. As for purchasing cars the sales team is great also Kohn has sold me my last 4 cars he is very easy going no pressed sense to sell makes it easy to take your time, Spencer always is fear with my trade in, Danny and Chip always seen to smile and even now me by man. Even onetime within 6 months of purchasing one Car I just did not like the car it was a great car I just did not like it and they made sure I was very happy when I let with my new car (even taking one car off the show room floor for me to test drive) It just so happen that is the one I bought. Thank You, They always take very good care of me through the trade in and purchase. Even when you call Mary and Tammy are always very pleasant. I just love dealing with Fitzgeralds they really do care about the customer. Thank YouScott ShermanGaithersburg MD

Great deal! Great service! The salesman is very...

Great deal! Great service! The salesman is very prefessional, polite and patient. This was my first experience with Fitzmall. I recommend JJ Trenholm to you to buy a car from this dealership. I talked with hime through email, and went there to buy. Very simple. Good experience.

Rob was great in helping me find my car. He was very...

Rob was great in helping me find my car. He was very knowlegable and I did not feel like he was trying to force me into a deal. He actually took the time to find out what I wanted and why and found me the car that fit and got a good deal for me.

I have been beyond pleased with my experience in dealing...

I have been beyond pleased with my experience in dealing with Robert Hess and Fitzgerald Subaru in Gaithersburg, MD. I had driven three Subaru Forresters prior to speaking with Robert and new exactly what I was looking for. Robert wasted no time showing me the available inventory that matched my needs and drove us around as I looked at colors to see what car would be "The One". The unique thing to me was that I was buying a car due to my being totaled in an accident that I was not at fault in. I was not happy to be buying a new car as mine previous one was almost paid off at the time of the accident. I was out car shopping with knowledge of my credit and available funds and knew exactly what I was willing to do walking into a dealership. I had been looking at another SUV thinking it was well within my comfort range and did not think a Subaru was in my range given my previous test drives with other dealers. I asked Robert to do a work up on a deal "assuming" my credit qualified me for Subaru's current offer of 2.9% and he came out even with the other dealer I had spoken with. I was astounded and asked him to put in the numbers the other dealer gave me and they just didn't add up. I also called my Sister in Law who's Brother in Law is Manager for Subaru at a dealership in Vermont to verify that I was getting a good deal. The deal was a good buy and I let them get to work on the papers. Robert had them detail the car while we did papers and numbers and went over all of the guides and basics of the car. I purchased a trunk cover that was unable to be put in on Sunday since parts were closed and when I went back Tuesday Robert himself put the trunk cover in and even walked me to parts so that I could purchase the additional trunk mat that I had found in the accessories guide he had given me. The whole process was very smooth and not stressful as my previous car buying experiences had been. To me buying a car is scary and stressful since sixty months is a very long time if you get a bad deal and you don't know that until after you buy a car. I've worked in the car industry myself in the past and purchased a Subaru because it's just a great car in the end of the day. They say the person makes all the difference and I'm really glad we met Robert because I couldn't have asked for better experience when buying a car. We will definitley be back should we need another new car in the future.

I have purchased 3 Subaru Foresters from Fitzgerald since...

I have purchased 3 Subaru Foresters from Fitzgerald since 2003 and find them to be exemplary in every aspect of sales and service. Great all around dealership.

First off, the sales person I dealt with (Gary Grace) was...

First off, the sales person I dealt with (Gary Grace) was very friendly, and did what he needed to do to get me into the dealership. I had purchased my Subaru Legacy through the American Express (pre-negotiated) program, so the dealership is making something, but not as much as they could on the deal. I was also financing through my credit union with low rate that Subaru could not match, so the only upsell possible was a service contract, and extended warranty. I was looking for a specific car; Subaru Legacy, Azurite Blue in color, and it was hard to find. Gary did the leg work to source the car, and I arranged to stop buy and pick it. Three pet peeves about the delivery of the car...- The wheel locks (that I had to pay extra for) where not installed, just tossed in the glove box.- The Car was not really polished for delivery, more of a wet wipe down, I expect more for a $30k car.- The car came with a free three month trial subscription to XM radio, and it was not activated by the dealer, I was told to do it myself...really, for $30K, do it myself?The negative experience for me, which totally upset my purchase experience was Samuel the finance guy. He was gruff, rude, and unhappy that I hadnt given him more opportunity to upsell, or make money off of me. I just wanted to get out of the dealership as quickly as possible, and even though I brought my own financing, I still had to endure 50 miserable minutes with this awful man. If Gary hadn't found the color I wanted, I would not have gone to this dealership. However, I am now warning anyone and everyone from dealing with this difficult dealership. There are plenty of gracious dealers out there, happy to provide service and make the experience enjoyable....find one and go there instead. Fitzgerald Automalls in Gaithersburg does not deserve your business.

Just dropped in on a Saturday for routine service. There...

Just dropped in on a Saturday for routine service. There were alot of people ahead of me, but Joshua, the service rep made it clear that they were moving things as quickly as possible. My wait was not too long. Even though I did not have a coupon, I got a discount on the service. Joshua explained what additional work I needed done and noted that this information was on the bill, as it was. I was quite pleased with the attention, the respect, and the work. I've been taking my car to this Dealer for the past 18 months and have been quite happy with the work and the staff.

I've always been satisfied with my service. If the work...

I've always been satisfied with my service. If the work was going to take a little longer then expected, I always had a loaner car on them. Work was always done to complete satisfaction. Maybe I'm just luckey but I will continue to take mt car to Fitzgerald.

This experience was great! The advisor (David Ritchey)...

This experience was great! The advisor (David Ritchey) that I dealt with at this visit was very good, thorough, and client oriented. His warm, friendly and personlized style was really a breadth of fresh air. He made me feel like I was the only customer he had to take care of. How nice is that these days!!

It was a good experience. I had a problem with some...

It was a good experience. I had a problem with some dashboard lights that they identified an error code for and fixed under warranty. I had brought the car in for an oil change, tire rotation, and the lights problem. The adviser told me the tire rotation could wait until next time, based on my service record. That is a better approach than trying to up sell me something the car does not need. I used the internet lounge, drank a courtesy bottle of water, and was in and out very quickly on a Saturday. I will continue to bring my Tucson to the dealership for service.

I compared many dealers around Maryland and found...

I compared many dealers around Maryland and found Fitzgerald to have the best customer service and pricing I could find. I chose to lease my new vehicle and they took care of buying my previous vehicle without any haggling or hassles. I was very happy with the low pressure atmosphere and friendliness of Mr. Donaldson. At the end of the buying experience, Mr. Donaldson seemed more like a friend than a salesperson, which I appreciate. I will definitely be going back to Fitzgerald for another Subaru when my lease ends. Special mention to the sales manager, Mr. Engle.

There are 2 other Subaru dealers closer to my home, but I...

There are 2 other Subaru dealers closer to my home, but I chose to deal at Fitzgeralds because I had purchased my Mazda from Fitzgerald in Frederick and had a good experience there. Nearly all of my questions and concerns were handled via email. I had taken test drives at all 3 dealerships as I narrowed down the model and options I wanted. Robert responded very quickly to my emails, and was very forthright with me. When it came time for purchase, the car had an option that didn't want (mobile internet), which required activation and a contract ($$$) for at least a year. I know I will never activate this internet thing, and asked for it to be removed and credited. Robert said he could not do that, but he was able to reduce the car price by $250 to help offsite the cost.It took me several weeks of research before I was ready to buy, and Robert was very patient and helpful. The night I purchased he also served as my finance officer, and he knew I didn't want any added extras. I knew all the costs, tax, title, monthly payment, etc before I went in. Instead of asking me the standard finance questions about extended warranty, protections, etc, he had me sign a paper that simply stated I didn't want any of those.They call their customer service the "Fitz Way", and I am very pleased with that philosophy.

I recently purchased a new 2011 Subaru Legacy Limited (6...

I recently purchased a new 2011 Subaru Legacy Limited (6 cyl.) from Fitzgerald Subaru of Gaithersburg. My whole purchasing experience was *extremely* positive. From the moment I walked in the door, I had a good feeling about this dealership.My Sales Consultant was Bill Sherrill. His service was simply exceptional, and I can't praise him highly enough. He spent *many* hours with me as I carefully homed in on exactly what features I wanted to get with my car. (I originally planned to order it from the factory, but see below.) I consider myself a very particular consumer--the details of what I buy are important to me (I'm also a longtime subscriber to Consumer Reports and Checkbook)--and Bill was infinitely patient in helping me finalize my choices and in all other aspects of the purchase. He was uniformly cordial, knowledgeable, and straightforward. He made it clear that he was there to serve my needs, and there wasn't a single moment, over weeks of interaction, when he tried to "sell" me something.Bill's work ethic was absolutely a pleasure to see. He continually bent over backwards to help me. As just one example--and there are many others--when my car was ready to be delivered to me, he *personally* cleaned every microscopic spot on the car so that it would be perfect when I took possession of it. And when my shoe must have introduced a new spot near the driver's seat just as I was about to drive off, he saw it, grabbed his bottle of cleaner, and insisted on cleaning it too!Bill also provided me with lots of helpful advice such as how to care for the kind of water-based paint that cars have nowadays. Also, when his dealership chose not to accept my own car (damaged in an accident) as a trade-in, he candidly explained how the economics works differently between a dealer trade-in versus selling my car to an outside party. In this example as in all others, I always sensed Bill's fairness and integrity.During this purchase, I also had very positive interactions with Kevin Engle, the Sales Manager. For example, it may seem trivial, but early on I had happened to mention to Kevin the Legacy Limited's CD player, which I noted could hold six CD's. Kevin "corrected" me, saying that it could hold only one CD. But then, a few minutes later, after he had obviously taken the trouble to check his "specs," he quite vigorously announced that he had been absolutely wrong, that he had incorrectly extrapolated from some other Subaru models, and that the Legacy Limited *did* allow six CD's. Now, again, this may seem minor, but you sometimes pick up aspects of a person's character from small episodes. What impressed me was the really forthright way in which Kevin had announced that he had been wrong. I told myself that "this person cares about truth." And that meant something to me. I see Kevin as a "straight shooter"--there are no games.Now, one Saturday afternoon, I called Bill, told him that I now knew exactly how I wanted to configure the Subaru Legacy I planned to order, and we agreed that I would come to the dealership to order the car. But when I got there, I got a big surprise: Bill told me that Subaru had just e-mailed its dealers with the announcement that they had stopped building my model for 2011! (The e-mail had actually arrived on Friday, Bill's day off, and he hadn't seen it yet when I called on Saturday.) Bill and Kevin arranged for a search and located at another dealer a Legacy Limited that could be configured to include all the features I had wanted. However, doing so would cost more than if the features were simply built in at the factory. Moreover, there were two features that I *hadn't* wanted (although I could tolerate them). The bad news was that this car would cost almost $400 more than I had expected to pay for my "factory ordered" car two hours ago! I was really steamed--not at the dealership--it wasn't their fault--but just at the overall situation. Now, Fitzgerald does not negotiate--they have fixed, known prices. And I was half-tempted to just drop this purchase and wait for the 2012 models. However, I had made a rough computation that the "found" car would cost me $386 more than I had planned, and I proposed to Kevin that, if he would agree to drop the price to $299--just to make it psychologically easier for me to swallow the situation--then I would purchase the "found" car now. Kevin graciously agreed to do so. (I believe that he also said that he would have the two items that Fitzgerald would be adding to the car for me done "at cost" rather than for the usual profit.) Again, Fitzgerald does not normally "negotiate." But I believe that Kevin understood that I had been placed in an unusual situation, and I appreciated his willingness to work with me.Let me say a bit about the Fitzgerald "no haggle" method of selling cars. I like it. Though I don't have hard data, I suspect that their price is not that far above what one could achieve by aggressively "haggling" elsewhere.This is the fourth new car I have ever bought (I keep my cars a *long* time. :) ) In all earlier cases, I paid a rock-bottom price; this has been a lifelong, very conscious matter of pride to me. Now, in the present case, I perhaps could have paid a *bit* less elsewhere. But it is a measure of the enormous personal respect that I developed for Bill Sherrill and for all the time and conscientious care he gave me that I was unwilling to let his effort go unrewarded. I respect Fitzgerald's approach and did not want to play games with it.By an order of magnitude, this has been the most enjoyable experience buying a car that I have ever had. I trust that Fitzgerald Subaru of Gaithersburg recognizes what an asset they have in Bill Sherrill. I will certainly be recommending Bill, and this dealership, whenever the opportunity arises. They've earned it. :)

When I have visited this dealership first time they even...

When I have visited this dealership first time they even did not greet or asked do I need help with anything and I was not just looking outside I was inside and came to the customer service desk but later someone finally asked me after I was in front of that desk for about 10 minutes so anyway they had this cash for clinkers ad and when they put information into their computer it gave $2000 trade in value so salesman said ok lets take look the car which I wanted and he searched for the keys and it urns out somebody sold that car like 3 hours before so I said it is OK even though I had an appointment so we have looked for another car anyway in the end Sales Manager came along and says he is going to give me $350 for my car trade in I asked to check on their clinker system and it gave $2000 again but he said there is some catch I said OK what is it and he showed me first this Cash 4 Clinkers program requires the following criteria be met To Qualify, your Trade in Vehicle MUST:Have a Clear Title. (excludes any vehicle with a "branded" title, i.e. flood, salvage etc.)Be in safe and drivable condition.Have been continuously registered or titled in the purchaser's name for at least the past 6 months.Be a 1989 Model Year or newer. And: The purchased vehicle must be titled in same name - or immediate family member.Only one "clinker" Trade-In credit per transaction.which met all the requirements so he started to telling me we have to change this that without knowing anything then I told that I changed all this with in the 6 months but still it was clear that this cash for clinker was a some sort of scam to bring people to the dealership. Anyway I walked out as I did not want to deal with this kind of sales manager.

We bought a Subaru Forester from Gary this summer. I had...

We bought a Subaru Forester from Gary this summer. I had the COnsumer Reports price sheet so I knew what the cost to the dealer was. The Fitzgerald markup was on the low end of what Consumer Reports said to expect, so it seemed fair. Gary was honest and not high pressure about the vehicle or the price. He gave us time to compare with other vehicles and feel comfortable that this was really the car we wanted.Also, it's great having a Subaru the year when Washington, DC sets a record for most snow.

I have been a Fitgerald customer for over 17 years. I...

I have been a Fitgerald customer for over 17 years. I continue to purchase vehicles from this dealership because the staff is very knowledgeable about the vehicles they sell and they answer any questions you may have. They are also extremely courteous. I highly recommend this dealership to everyone.