On our first trip, we found the right car and Mr. Steedley took us through the steps and next thing you know we drove the car out the dealership. We had a wonderful experience there and I'm sure if I need another car, I'll visit Mr. Steedley again. I had the pleasure of meeting other staff members as well and everyone we met was courteous.
2012 CRV Trade-in
I have bought from this dealership before and the customer service was excellent. Jorge was very helpful and accommodating, instead of having to drive back up ( I live out of town) to get my new car windows tinted , he arranged for it to be done that day. I really appreciated that because I would have had to re-arrange my work schedule.
I should wait and write this review when I have more time, but I don't want to let the opportunity pass to share my endorsement of this young man and the team around him at First Texas Honda. I happened upon considering the Honda Pilot only because we picked up our packets for the 2016 Turkey Trot in the back of the dealership. I was in the market when we stopped by, though I was pretty much decided that I would be trading in my Ford for another Ford. I was just waiting for the 2017 (with Apple CarPlay) to arrive before making the purchase.My first visit to the dealership had me curious to learn more about the cars, because I kinda wanted to do business with the dealer. The entire staff is friendly, welcoming and seem genuinely happy to be there. The dealership is unique and inviting compared to all the others I've visited in the region (and over the past decade I've bought 8 cars locally for my wife and myself.)While that first visit had me curious, I was still planning to stick to my plan.But, I stopped in to more seriously explore the Pilot before I made my purchase from Ford. First Texas Honda was very busy that day, so the sales person I originally met when I picked up my Turkey Trot packet, was delivering two cars and I got paired up with Jorge. We were like each other's "leftovers" on the day before Thanksgiving. I was expecting to deal with someone else, and he probably hoped to be working with someone who MIGHT actually buy a car from him. I told him pretty quickly that I was just checking out an alternative option before making my Ford purchase. I also told him that I wanted the 2017 model (if at all) to get Apple CarPlay. (note: every other dealership I talked to except one --and I visited four in the past couple months-- disregarded this key feature I was after and tried to push vehicles that they had in inventory. First Texas Honda listened to me. It was awesome.)Even though I had to have seemed like a waste of time (they didn't have the vehicle I wanted and I was heavily leaning toward buying another Ford), Jorge cheerfully got to know me, my wants, chatted about the car and indulged my every question. He was candid when he didn't know an answer, and we learned together. This is a fundamental component of a pleasant shopping experience-- that both parties be real with each other. I can't stand "salespeople." We spent a good amount of time together looking at the 2016, and I was seriously considering waiting for the 2017 Pilot. I was going to have some serious soul searching to do... and I was really loving the dealership enough that if all else was equal, I was probably going to buy my first ever Honda.When we both discovered later in the day that the 2017s had JUST arrived, it seemed like fate. Within a few hours, the dealership prepped the Pilot, and I went home that night a new member of the First Texas family.For the same price I would have paid, I am driving a more upscale vehicle, and I have a new relationship with a dealership that makes me feel welcome and appreciated.Plus- the cold brew at the coffee bar is absolutely delicious!! I can't wait for my first scheduled service :-) Thanks Jorge! Cheers!Jim
I visited a Honda dealership for the first time, just wanted to mention I had very good experience with Nathan. He has good knowledge on the car and he explained everything in very detail. He was very polite and friendly. Even though I didn't buy the Honda this time, Honda will be my first choice next time when I change my Rav4. I want to thank Nathan again for the great experience I had.
Truly a great experience in purchasing a new vehicle.
I'm writing this review to give thanks to my salesman Jesse Sims as well as First Texas Honda. He provided excellent information on the vehicle I was interested in, as well as others that were also in my price range. I got a full comparison for all options on different vehicles, as well as detailed information regarding the dealership. I feel I got the best deal available to me, as well as excellent insight to the vehicle and options available. I'm grateful to find such a wonderful salesman willing to go above and beyond the normal experience to give top of the line customer support and make the buying a smooth operation. After shopping around I'm confident I couldn't find a better deal anywhere in Texas. I highly recommend Jesse Sims for all future buyers. He will get you set up and ready to drive your new beauty home. Thanks again Jesse and First Texas Honda for making my dreams come true.
Excellent car buying experience
Jorge is competent and provided a high level of customer service throughout the entire car purchasing process. He offered a good deal on my trade, found the car I wanted at a great price, was knowledgeable about the product, transparent about the finance process, and followed through at every stage. I recommend him for anyone seeking a new vehicle.
best car buying experience ever
I am 57 and have brought numerous cars over the years but this buying experience has been the best ever! Nathan Land was very helpful - no pressure at all. Worked with me on a few details and made sure I was happy with the deal. He then handed me off to Cres in the finance dept. Who also knew everything to do and didn't play any of the games I was used to in past car buying experiences. Latoya Valdez checked me out on all of the car features and was very patient with me and answered all of my questions about the car and I was gone in under 2 hours start to finish! I was also introduced to my future service adviser Jay Jank who assured me that if I incur any troubles whatsoever with the car to give him a call. The dealership was immaculate and impressive. I highly recommend anyone looking for a Honda to visit this place - you won't go to another. The experience was so good that I actually asked to speak to the GM of the dealership and he was extremely gracious and thanked me for my business. Although I did not get a Honda hat to cover my bald head everything was perfect.
My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Special recognition to J.Cintron and Ana (She coordinated my appointment).I bet that you have a good head manager he teaches their subordinates as they should treat the customer.Thanks guys.
Oil change and tire rotation
Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus.
dishonest service advisors and director
Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Honda approved for us to get brake shims on our vehicle. So they asked for us to bring the vehicle down to replace all four brake shims. Now, when we came down to drop off our vehicle, they gave me a sheet of paper that had an explanation of why brake squeal occurs but there was no explanation of what cause premature brake squealing. I would understand if a vehicle had over 45K miles for brake squealing, but beginning at 12K and persisting at 18K regardless of the remedies that are attempted. Well, they had our vehicle over the weekend and I was contacted late Monday that my vehicle was ready. I was told that everything was done with the vehicle and it was ready to be picked up. Not once was I told they were not able to order the brake shims. I was under the impression that the brake shim repairs were done. The one thing that really pissed me off was that they lied to us and broke my trust. I really gave them the benefit of the doubt in trying to rebuild a relationship with the dealership after finding out that several well-respected individuals left the organization. I felt there was no one there that I could trust. Now, they have confirmed that they do not know how to tell the truth and you cant even trust them to repair your vehicle or even tell you that they can't repair your vehicle. However, they found it very convenient to tell me that they couldnt order the parts when I was ready to pick up my vehicle after being under the impression that new parts would be on my vehicle. All he needed to do was pick up the phone as soon as he was aware to let me know something happened and they were no longer able to proceed with the repair order as they originally planned. Even when I spoke to him several times before picking up the vehicle... but they continued with the lie thinking we wouldnt notice and that we would be okay with them greasing up the brakes - again and roughing up the brake pads - again. You know, I would have given them credit if they said something like, "My apologies, our parts are imperfect and no matter how many times we grease them up, turn the rotors and rough up the brake pads, unfortunately, you will still have premature brake squeal because our parts are defective and sub-par." But no credit is necessary, because they did not step up to the plate and show some honesty they continued in perpetrating the lie. All it would have took was a phone call to be truthful and not wait until I pick up my vehicle to find out that the so-called work that was promised was not done. We used to be a die-hard Honda family. However, I no longer want to be in my vehicle knowing that Honda does NOT stand by their vehicles and the dealerships who service Hondas customers are bold-faced deceptive liars because their quality is not what it used to be and they make up excuses as to why there parts fail. I understand if a vehicle is old and will have some brake squeal, a sign of old age. However, a vehicle that is a little over 1 year old with 18K miles should NOT be squealing the way that it does. Customer service at First Texas is not what it used to be. We will never come back there for anything.
Great buying experience!
We originally went to First Texas Honda to look at late model pre-owned Accords. Melissa Howes assisted us and did a fantastic job. When we saw their no haggle pricing we opted for a brand new 2016 Accord. My wife couldn't be happier with her birthday present and Melissa delivered a sparkling, new ride that has met all of our expectations. If you want personal, friendly and expert service, ask for Melissa Howes.
No hassle truly means no hassle
I appreciated Mike's no-nonsense approach to salesmanship. Mike was friendly, informative, and considerate. The dealership's prices were competitive and low and I enjoyed knowing that I was getting a good deal without the headache of ongoing negotiations and haggling.
Used car experience
Joe is An understanding person who will work with you. Even though the car I was considering was already sold -He was very patient with me ( I had some Sr. Citizen "moments' earlier).Thanks Joe,Greg
Andre was helpful and courteous. We ended up finding the absolute best Honda Odyssey. The model and color were exactly what I what I was looking for. Well done.
I was very impressed with the professional attitude at First Texas Honda. At first I got a little bit higher quote compared to other dealers in Dallas. First Texas Honda then matched the least written offer. I highly recommend First Texas Honda, sales associate Ross Brown and Finance manager Chris Morton. If I were you and need to purchase a Honda, First Texas Honda is the place. No second thoughts.
Andrew D. was Excellent in helping me out
I came here with a specific car in mind and Andrew did a great job of showing me the features on the new Honda Civics. He handled my trade-in easily and gave use plenty of time to look at several vehicles, pair my phone to try it out, etc... After choosing and buying a car, Andrew took the time to go over the various features on it and was very patient with me on trying them out.Where Andrew went above and beyond was helping me navigate the warranty process and helping me get the right warranty for my situation keeping the sales manager in check/getting things done. Thank you Andrew we appreciate it.Andrew I give 5 stars. First Honda sales, I knock one off one for not providing all available warranty options/pricing during closing/not being completely transparent. Andrew helped resolve this for us, so I give him a big thumbs up and would buy from him again if I needed another Honda. I also thank Diane for cranking out some last second paper work.
My wife was really please with her purchase and great customer service. Andre was very helpful and friendly. It made it easier to finalized the purchase of the car.
Friendly, helpful staff on phone and in the service center. Good location and nice roomy building. Comfortable chairs and waiting area. Coffee, tea, and other refreshments available. Competent maintenance staff. Overall good experience.
Happy we went to First Texas Honda!
We went in pretty sure we wanted a new Honda but not at all sure which one. Mike did a good job helping us select the right one for us. Happy with our new Honda.
Despite the fact that we told Jorge we were just in the exploratory phase of our search, Jorge very patiently explained all the features on the new Pilot. My husband and I both test drove it. Jorge answered all our questions knowledgeably and without making us feel rushed. We don't know yet what we're going to eventually buy, so it was great not having to deal with high-pressure sales tactics. We felt respected as customers. As far as car dealership experiences go, this was one of the best.
Great help with a difficult choice
Mike helped my wife and I with a new car purchase that was our first in 10 years. We went in with 3 different Honda's in mind. It took some time but Mike was patient, informative and very helpful.We made a decision and we love our new Accord!
A dealership that cares for its customers
I was on the market for a new vehicle and saw one at First Texas Honda that I wanted to test drive. I requested information online and was connected to a sales consultant the next day. Needless to say Ryan Blazic was pleasant to deal with via email and answered my questions via email before I got to the test drive. He was very approachable and gave me the feeling that he cared about and would work with my needs and concerns. I worked in Sales management a long time ago and service matters the most to me. If you work in the service industry, that is what your priority should be to customers. Ryan earns a 5 star with his knowledge of the product, service and attitude to a customer. I have seen people in sales who like to make up answers. Ryan consulted with his coaches on what he was not familiar with. He worked with me on the details of the numbers and introduced me to his colleagues who were pleasant and helpful in my decisions. Never felt rushed or pressured during the visit. Needless to say, I ended up driving home in the vehicle I came to test drive. I usually do not make decisions or pull the trigger on a purchase like that without discussing with my significant other, but what was offered was too good to pass on. Ryan's attention to detail is what mattered the most to me from the time I stepped on the lot at First Texas Honda, to the time we stepped into our new vehicle and took off. Overall the dealership had a customer-friendly environment, great experience and a great staff who support and care for each other, and I would recommend every to try First Texas Honda - "Take Care of Others by Taking Care of Yourself First"
Syed was super helpful. I had very fun conversations with him. Found out we both like to travel. Got some helpful hints from him. He made shopping for a new car a great experience even though I did not come in to buy. Thanks!!!!!
Jorge made the the purchase simple, explained the trim packages with great detail, worked his magic on getting us the price we needed for the car we purchased. His personality was another bonus, was very sure of what he did was his best and nothing less. Would do it all over again with him when needed! GREAT JOB JORGE!!
Karl and Joe were so helpful and made the trade-in and overall buying experience stress-free! They were patient as I took the time to make the right decision and made my time at the dealership productive and fun. Laura was also very knowledgable and kind and answered every question I had with ease!
joe helped me a lot with the paper work. He answered all my questions and helped me also take much advantage of my old car to buy my new honda. Joe is great friend, great seller.
Gregory Ryan Was a Great Help in Introducing Honda
Greg Ryan is so knowledgeable to Honda product lines. We test-drove many 4-door cars among different brands and Greg's service stood out. He was more focus on educating us the new technology of CVT then making a sale. On the day of picking up my car, he took a lot of time (more than 90 minutes) going over the quick start guide and making sure I became familiar with status showing on the dashboard before I drove away. I definitely recommend him.
Way to go Joe!
This was my first new car purchase so I was very nervous. Joe made it fun and easy! He was very patient and answered all of my million questions without ever making me feel pressured. He even came in on his day off to help me! I hope he's still there when I buy my next car!
Made Buying a Honda Easy
Mike was courteous and attentive. He answered all of my questions and helped me decide on the Honda Fit. The test drive was helpful too. Thanks!
Karl is the best!! I love my car.. Her name is GiGi, would not trade her for the world, everytime I go to the dealership everyone is so friendly.
Express Service - Quick Oil Change/Tire Rotation
This was my first experience using First Texas Honda for an oil change as we just purchased our 2016 Honda Odyssey. I arrived at 6:55 am - car was taken back at 7:15 am and I was out the door by 8:15 am. They did an oil change and tire rotation and washed my car. The staff were very friendly and professional. The waiting room was comfortable. Would definitely recommend this dealership for maintenance so far.
Afternmy car dying and it towed in for and needing a new Starter and My passenger side airbag. My service was quick and unstressful. I will alway go to FTH for my services forbas long as I own a honda.
Salesman Justin was very helpful, especially when the vehicle we inquired about was sold before we were able to reach dealership. He was very pleasant to work with...felt comfortable throughout process.
Fast and Easy
First Texas Honda us top notch. I have been servicing my vehicle at First Texas Honda for years and always meet with a bright, smiling face. Everyone there is working very hard to assure agrarian experience. The coffee bar is second to none with complimentry, specialty coffees and snacks. The wait was short and month enjoyable. Thank you First Texas Honda!at
Linda Glass was awesome in helping me find the perfect car for me. This was my first new car ever purchased in my entire life. She kept the entire process easy and worked with the other departments -service and finance to move things along smoothly. I left the dealership in a car that was the perfect fit for me and a great color. I feel I could call Linda day or night and she would help me.
Nice staff, deceitful description, wasted time and money
No Integrity: This dealership has the worst management and is not built on the right principles. Jeff Cox told us that he was going to match a deal found at a different dealership if we came to First Texas Honda. We drove all the way there only waste our time and find out they were off by $1000.00. They have no respect for a customers time or money. I will never ever step foot in this dealership again. Don't believe what the sales team tells you, they just want you to come into the dealership and will do/say anything to do so. We had been speaking to Jeff on the phone and via text most the day hence had confirmed that they would match the price of the car beforehand, I wish he would have respected our time and had spoken with the manager before hand to discuss the whole matching situation alas we wasted more than an hour at the dealership before they even told us that they wouldn't be able to make the deal. Never again. If I could give no stars, if I could. **UPDATE**: Genny thank you for your comment but I would like to disagree with it for the below reasons. Jeff Cox already had known competitive out-the door price we received from your competition. He had agreed to match it which was the only reason why we even drove all the way to that dealership. Either way, we drove to San Marcos today and got the brand new car at that price from dealership which operates on much more integrity. They respected us, they were very efficient which is appreciated. As soon as we got to Gillman Honda, the sales rep had the car ready for us along with the agreed upon cost agreement. (There were NO additional cost at Gillman Honda to the out-the-door price like your dealership claimed they would do). I would like to say that for a dealership that likes to advertise Haggle free and Hassle free services, First Texas Honda was definitely a lot of Hassle. :/
Worst Experience at a Car Dealership
No Integrity: This dealership has the worst management and is not built on the right principles. Jeff Cox told us that he was going to match a deal found at a different dealership if we came to First Texas Honda. We drove all the way there only waste our time and find out they were off by $1000.00. They have no respect for a customers time or money. I will never ever step foot in this dealership again. Don't believe what the sales team tells you, they just want you to come into the dealership and will do/say anything to do so. We had been speaking to Jeff on the phone and via text most the day hence had confirmed that they would match the price of the car beforehand, I wish he would have respected our time and had spoken with the manager before hand to discuss the whole matching situation alas we wasted more than an hour at the dealership before they even told us that they wouldn't be able to make the deal. Never again. If I could give no stars, if I could.
Best dealership in Austin!
First time going to this dealership, I liked it! The environment and the staff were all very nice and friendly, I'll definitely be coming back! Shout out to David for being an awesome employee!
2006 accord repair
Jack wright was my service advisor. very professional and communicated all facts to help me make repair decisions. Ac service was performed - all seems to be working fine. Hoping the extra dollars spent sevicing at Honda dealer will lengthen car life,
Not patient and ask for insurance before test drive
The salesman is not patient at all. When I said the used car with such mileage is expensive, I can almost buy a new car, salesman just simply disrespectfully took a glimpse of me, "Then buy a new one." xxx?The second day, I went in to ask about a new CR-V. Before I had a test driving, they asked me for my current car insurance. What? I've never been asked for car insurance before at other dealerships. It seems they don't trust me to give me a new car to test drive.
Bent over backwards to get the exact car we wanted
I went in to First Texas Honda for one goal to lower the monthly payments using the equity of our 2013 Honda CR-V EX-L. Coming in prepared with the KBB price range for the vehicle and a quote using USAA car buying service, I knew we were well within the goal of our monthly payments. (Even had a spreadsheet on my smartphone to verify my numbers were accurate) The only thing I was unknown was my trade. So I used the median number in KBB. I was surprised to find that they actually appraised our vehicle closer to the higher side of my KBB estimate. (I also service the vehicle at First Texas because they have the best waiting area)I told our sales person Andrew Dimayuga exactly what I wanted and the payments. I also threw a "curveball" by saying I wanted to upgrade to the CR-V Touring in black. Would you know it they didn't have it in black, but they called around and found one they could do a dealer trade on. (Dealers trade exact model vehicles) Not only that Andrew went to pick it up for me. It was kinda a prebirthday present for my wife, who doesn't like dealing with car dealers. Hence me doing all the footwork. I may have gone overboard with the research, but it paid off.
I was very satisfied of all services done! The agent was very professional, he understood immediately what I need and the service was very fast! Great job!.
Good service department!
.. but took time to check out the new cars! Nice selection and options. Good to hear that I can now control the sat nav with my phone - much better.
Professional customer service from my advisors. Got done with my visit in under 2 hours. My advisors went over future service needs for my pilot, which I appreciated.
I recently purchased a new car from First Texas Honda. I am a return buyer and the service was just as good or better than the first time. My sells associate, Tim Brown was polite professional and knowledgeable. He was able to show me the exact car I wanted. In fact everyone I talked to were polite and professional. I enjoyed my experience, will be back when I'm ready for my third Honda and would recommend First Honda to anyone and everyone.
They changed my oil, rotated my tires and fixed one of them, great service, fast and well done. The only complain is that they didn't wash my car this time, they used to do that all the time, but any way i love the service.
Courteous and true
I had my 150k maintenance performed on my Odyssey and First Texas Honda was courteous and true to their quote. I have taken our two Honda vehicles to maintenance and repair over the years and have always walked away feeling satisfied and confident on the quality of work done. I would recommend First Texas Honda to friends and family.
The process of buying a new Honda was so easy at First Texas
First Texas Honda makes buying a new car so east and comfortable. We looked at the Honda Accords and was surprised at the features it has at the price point. Our 2016 Honda Accord had all the features we wanted. Andrew Davies was very professional and understood what was important. I highly recommend First Texas Honda to anyone.
My service was wonderful. I liked how I was able to leave it and pick it up at the end of day. My advisor answered every question I had. I will continue to go to FTH.
Joycestean Conley - Dealer Review
The dealership was very professional and customer oriented.Product Specialist Rhodes Garrison and Business Manager Chris Morton was very helpful through the new car process.
I took my car in for a quick service & they were great. My service guy was very nice and helpful. They showed me to the waiting area where I had free coffee, snacks , & wifi. Before I knew it, my car was ready. I would definitely go back. Great place.
Great car buying experience
I recently was faced with the dilemma of having to purchase a new car in a very short time period after being involved in a collision. This meant having to go to the insurance company adjuster, get issued a checked, traveling to a bank, test drive and buy a car all in one day. Not only was Melissa patient when I had to reschedule my appointment with her several times, but she turned this stressful experience into a great day. She went out of her way to help me purchase a car that I absolutely love. She made a day that had been so stressful an enjoyable one. She was very professional, hospitable and listened to what I wanted in car rather than try to push me into buying something that I didn't want. This was by far the best car buying experience that I have ever had.
Wonderful car buying experience
Had a great experience buying an Odyssey EX-L from First Texas Honda yesterday. I prefer the no hassle/ no haggle approach and asked for their best price up front and I received it. I received better than median value for my trade in (which was more than $1000 higher than my carmax estimate) and their up front quoted price for the new 2016 Odyssey was actually $500 less than their dealer cost(not just invoice). Assuming that I probably couldn't get a better price, I still did my due diligence and shopped around and went to some other dealers and was turned off by their negotiating as they simply wanted to know what my current offer was so they could try to beat it. One did try to undercut by a few hundred dollars, but when I took my business back to First Texas, they were happy to meet that price with no fuss. I probably would not have gotten a good offer from another dealer without my one from First Texas Honda in hand. Thank you very much to salesperson Michele Anthony and Team Leader Christian Mancheno. I'll be back and am encouraging my sister to shop here as she is thinking about a new car as well. My new Odyssey EX-L was $24,800 OTD after a $9420 trade in allowance.
Great people, but problem was not resolved
Although they couldn't seem to figure out how to fix my starter problem (kept the car overnight), they were very kind and helpful. I especially want to compliment the new woman who is a customer relations person and seems to work the entire place! She was unusually friendly - a keeper!If my problem re-occurs, I was assured they wanted me to bring it back to re-check.
Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate that they value your time, give extra efforts to make sure your concerns have been addressed and deliver your car back into your hands clean, properly serviced and on time.
Excellent Service at First Texas Honda
Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of competence, courtesy, helpfulness and every other aspect of good customer service. They even offered to lend me a car while mine was being worked on. I called on Tuesday to make an appointment, brought in my car on Wednesday morning, and the work was finished by early Wednesday afternoon as promised. It looks good. The price was reasonable for high-quality materials and work covered by a lifetime warranty. I was well-briefed by Teresa on proper care to keep the window tint in best condition, and I also read the instructions on the manufacturer's warranty card. My wife and I bought two new CR-Vs from First Texas Honda since 2012. They are excellent vehicles, and First Texas Honda is the best dealership we've ever known in more than 50 years of driving. Best In sales, service, and financing.
Changing of the guards
Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as being questionable. While the customer was always right, if there was something that could not be done, it was communicated in such a way that did not make the customer feel as though their concerns were not important. We were made to feel as though we were a part of the family. Now ... that feeling is no longer there and we feel like outsiders. Assumptions about the type of service we are requesting before we completely describe what our concern is. The remaining service advisors do not practice "active listening." They believe that their many years of experience is more valuable instead of the listening to customers' full concern. I would have recommended this dealership, but I don't believe it has the right staff to continue the feeling of "family" that it used to have.
was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was great.
Went in for service repair on brakes. They were very polite, and willing to perform the neededservice. They have a great waiting room, which makes the wait seem short.
Black Friday Shopping
Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I loved my shopping experience with Jacob Scott and he was training Ryan Blazic! Jacob Scott was extremely knowledgeable about the Honda CRV and the different levels! Came back 3 times that day - trouble deciding on color. Bought it! Love it!Only wish car had a little more room for my huge purse! LOL!April
Excellence,Reliable and Professional.
I was looking for Honda CR-V, Jeff was prompt in updating me when there was a change in price, he ensures his customers are satisfied. He is friendly and kind to answer all questions. I booked my car on my first visit and confident that Jeff/first texas are good in customer relationship. He was so helpful and cleared my emergency service query after office hours which shows the service quality they provide to their customers. Thanks Jeff for all your service excellence and your work is much appreciated.- Venkat.
Ryan was great and found a car we love
The experience was great Ryan was great, we were able to get a car we love and have a peace of mind knowing that we can trust it.Being able to get a warranty on a used car was great.my wife and I could not be happier.Thank you First Texas Honda
Excellent customer service
David Cabrera remembered me from my previous visit. Took care of my service work and took the time to go over it with me. Kind, courteous and over all helpful. The mechanic that serviced my car was awesome. I have recommended several of my family and friends and will continue to do so. A. Sanchez
Great experience and very friendly
Came in for a manufacturer defect on my civic and Anthony was very friendly and helpful. The service was quick with no issues. When I came in to pick up my car, people were quickly to help me to get on my way.
Quick oil change
We just moved into Austin, we needed a quick oil change, they got us in right away.We waited in comfort in they well furnished waiting room. The oil change took about an hour, and we were on our way.Thanks, David & Connie
From walking in the door to leaving it was seamless. No hassle. Aaron had a great disposition and really made it simple and straightforward. Same for Chris with finalizing the paperwork at the end. Two thumbs up. I'll buy another car here. Thanks Aaron.
Sold used car with current recall- able to crash at any time
They sold me a Jeep 2013 Grand Cherokee used in October of 2015. February 2015, Jeep sent out a recall for a "the totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning". They did not fix the issue, nor did they warn me about a current recall on the vehicle I was about to purchase. I finally found this issue out 3 months later after checking with the local Jeep dealer. When I called to complain about the unethical behavior of selling a known defective and harmful vehicle that could have cost people their lives, they were not willing to assist at all. Completely appalled and outraged.
Express Oil Change
As usual. the service staff that assisted me was great. I felt like I was visiting friends when I brought my car in for an oil change. If you take care of your Honda, you will rarely have any real problems. I really like the Express Notification device, paying and then getting your car. Neat operation. As usual the break area (coffee and roll) were superior. Isaac, my service person was extremely pleasant and nice. I do not take my Honda to anyone else for service because when I bring it to you, I feel it is done right. thanks for the great service and staff. Weldon Berry
All reps were wonderful! Customer service the best. Fair, informative, friendly, and gave us a wonderful deal on our beautiful new honda! Trade in extremely fair. Great group of sales people. Would highly recommend!
Oil change and overall check up this month. Last month they
I am loyal to First Texas Honda not only because I love my 2005 CVR but becausetheir service department is always a good experience. They listen. They are extremely helpful.The waiting area at the new site is not quite as luxurious as on Koenig but it is still nice.
Excellent Customer Service
The First Texas Honda team is amazingly very professional, courteous and accommodating.I just moved to the Austin area and I think I've found my dealership.Jay is simply awesome!
Quick, Effieient, Effective
I've used this dealer for all my repair needs and it is always a positive experience. They have a very efficient, high quality service process. The waiting area is awesome--refreshments, kids' play area, etc. Even a staff person there to provide assistance. Highly recommended.
my new car purchase was amazing!
John Fisher was my guide for my new car purchase. His friendly manner and knowledge of the process was a breath of fresh air. All of the employees I encountered were patient in answering my questions. I highly recommend this dealer for your new car purchase. I am so pleased with the staff and my experience was delightful. Thank you!
Order a vehicle
The order of my HRV was simple, my salesman keep me update of the manufacture periodically, I am very please of the vehicle I have brought.
Car was brought in I was immediately provided service.
My service rep Craig Sager did an outstanding job explaining the problem getting it corrected. This dealership focuses on customer service and does it well.
I would highly recommend this one stop shop
This was hassle-free shopping for a new car. I was treated fairly and courteously. I like the fact that there were no hidden agendas. I left the dealership feeling as a valued customer. I highly recommend first Texas Honda.
Best Car Buying Experience
We were planning to buy a used vehicle elsewhere until we discovered First Texas Honda had the samevehicle brand new for less money, adjusted for mileage on the used vehicle ($575 total). Our sales person was no pressure and more like a friend showing us cars he liked. Very positive experience buying a great vehicle.
Friendly, Efficient and Excellent Honda Service
Thank you, to First Texas Honda, and most especially to Natasha and Jay (Service) and to Maria (Customer Relations).Thank you, too, to all of the First Texas Honda staff for ensuring that my CRV is once again operating smoothly and safely.I really appreciate all of your considerate efforts as well as the availability of a loaner vehicle, which was very convenient and helpful.First Texas Honda will always be my 'first' choice whenever my CRV needs any future service, for as long as I am here in Austin.
Never mentioned oil consumption
I used this dealership for scheduled service through the warranty period on a 2013 Accord EX-L 4-cylinder. When I went to perform my first oil change warranty end, there was not even oil on the dipstick. I suspected at first that they did not change the oil at all on the last service. Now closely monitored, I see the vehicle consuming 3/4 quart or more for every 30% of the oil life. That means every time I took the car in for service it had no oil on the dipstick. Either they hid the issue or do not have a diligent service program. I was left in the dark about this issue, and now the car is out of warranty. They never offered to investigate the issue. For comparison, I can run my Toyota Tundra on the same synthetic oil for a full year with no loss. Friendly smiles never replace honesty, and I feel scammed.UPDATE: The dealer Service Director contacted me immediately after posting this review. He offered to provide an oil consumption test despite the car being out of warranty, and that test is now underway. Although this issue should have been found in regular service, at least they are trying to make good on the situation. Ultimately, Honda will need to decide whether or not the issue will be corrected as warranty repair. It will be several thousand miles before the test is concluded, so situation still TBD. In the meantime, I've raised scores to reflect the dealership willingness to work on the issue.
Helpful Sales Stafff
Had a great experience with the sales staff. Unfortunately, their price for the vehicle was higher than what we eventually paid in San Antonio. BUT, they were honest, thoughtful and very patient with us during the buying process. Really liked Shawn Hert!!! Great sales guy!
We just purchased our third car in four years from First Texas Honda. Easy prices, great sales people, great service department. I won't go anywhere else any more.
After repair that is good condition but price is little high
Repairing is good and service is great and price is high and repair time is too longWaiting area is very computable and coffee and Cookies and others drink is very good
Tire pressure in my car
My tire pressure light came on and I needed to have it checked out. AJ checked the pressure on all the tires and told me there was two nails in one of my tires, he said at patching was not going to help and it would since the nails were too close to each other, so he quoted me in a new tire price and asked me if my car needed a wash, of course how can I not turn that offer down? He communicated well and wil be back again
Best Car Buying Experience
First Texas Honda Dealer is the best place in Austin to get a vehicle. I moved here from Virginia a year ago. When I arrived in Austin my Mercury Mountaineer went dead. I spent the next 8 months walking to the gym and grocery store. I was saving up to buy a special vehicle from the right dealer. Everyday I would walk past the First Texas Honda Dealership on my way to the gym saying "I'm going to buy a car from there soon". After 8 long months of saving and doing my research I met with Aaron DuBoise who is fantastic! I had actually met with him earlier in the year car shopping with a friend. I honestly came back just so I could talk to Aaron about what he thought I should get and what they had available for my budget. Aaron is a perfect gentleman through and through. He is extremely knowledgeable not only about the Honda vehicles but the Auto industry as well. He was able to help me get good financing and feel comfortable about this big purchase. He has a great sense of humor and impeccable people skills. I felt so comfortable around him. Aaron is charismatic and understands customers needs. Aaron seeks first to understand than be understood. His love for his job and family really shine through. I couldn't have asked for a better car buying experience here in Austin. I highly recommend The First Texas Honda Dealer to everyone and especially Aaron DuBoise.
Well I t had a dead battery, but it turned out that I had not used good sense about paring and updating a new phone in accessory mode. I did not drive the car after completing the updates , The end result was I had discharged the battery to the point that the next day it would not start. The service department was very thorough and courteous about the issue and took time to thoroughly check the charging system, and battery at no Charge. They had driven the car around the dealership, but advised I take a 15 -20 minute road. trip just to insure I had a good charge which I did.
A very pleasant experience.
Joe Reyna is very knowledgeable, very efficient and very patient to explain to me and my friend who knows car quite well.I highly recommend First Texas Honda to everyone.
Oil change and minor repairs
Prompt service, Staff competent and very willing to be of service. I own 2 Honda CR-V's and would take them no where else. Highly recommend, especially for a new car purchase or any repairs to your Honda!
Too busy for my business
I came in with my family with a check in hand to purchase a vehicle, but I was told that we could not be helped because it was too busy. We were put on a list and waited two hours as I watched the same employees walk around and joke with each other without clients. I then called another dealership and asked if I could purchase a vehicle that day. I drove to San Antonio and purchased a new Honda Odyssey. It was worth the drive to be treated as though they wanted my business.
Great dealership. Great experience.
This is the 5th Accord that I have purchased from First Texas Honda. The salesman, Shawn Knodel, was so professional and so very knowledgeable. I could not have asked for anyone better. Trudy Adams has always been my service rep and I trust her completely. For a great experience buying a Honda, go to First Texas Honda.
Jay Jank and the crew at First Texas really try to take care of you. They did a good job. I will definitely be back. Thanks again! God bless!
As a single woman purchasing a vehicle often in the buying process of a vehicle the sales person talks down to you because you are a female. This was not the case with Steve Carter he treated me with respect and was excellent to deal with. In fact, we had a lively discussion about a number of things including his music . He answered all my questions and explained the workings of my new vehicle in detail. During the buying process he kept me informed as my vehicle was on back order. All the people I came in contact with were very friendly. I would recommend First Texan Honda and Steve Carter to anyone looking to purchase a vehicle.
GREAT! Everyone was excellent! The service and the work done was superb - I am very, very impressed with the repairs, the care, the support, the communication, and how well-bred the staff is!!!I don't know everyone's names, but each person who helped me is very special!I was in wonderful grace.You are deeply appreciated!Thank you so very, very much!
I feel cared for when I bought a used Honda Civic
I felt cared for when I bought a 2012 used Honda Civic from First Honda. I recently had a safety concern in the last 6 weeks because all four of my tires kept losing the adequacy of their air pressure. I took my car to the Service area of First Honda where my tires were examined for leaks. They were leak-free. The problem lay with my filling station person who had three times not put the appropriate amount of air in my tires. I also learned that the Honda system is very sensitive to decreased tire pressure and will alarm. The alarm was bright and could not be ignored.Now I know about how that air pressure system works, thanks to First Honda. They inflated my tires and assured me. I needed both.
1st car service
After buying my 2015 Honda Accord i fell in,love with this dealership and the staff's friendliness. My first service came up and needing an oil change and tire rotation it was awesome how Jesse got me squared away quickly and accepted the discount coupon and best of all a free car wash who couldn't beat that deal? The wait on it was totally worth it only an hour wait in the lounge with ice tea and iced chai latte. I love the environment and not having to be stressed out and the express advisor calling me rather than running back and forth from building to building. Will be coming back again, so with the visit and the staff friendliness.
Great car buying experience
We bought a new Honda Accord from John Fisher a few weeks ago, and were extremely pleased with the service! John was friendly, professional, and made sure we got what we were looking for. We have now bought two cars from first Texas Honda and would recommend them to anyone for fast, no-stress car buying!
No Hassle, No Haggle is true!
My husband and I knew exactly what we wanted when we went to purchase our Honda Pilot. We talked to a few dealerships in the Dallas/Ft. Worth area and felt like we were being "nickel and dimed", especially with accessories. We'd agree to a price, and half an hour later get a call that another accessory had been added and the price went up. It was super stressful!Then we found First Texas Honda had what we wanted in stock, called and spoke with Aaron DuBoise, and told him we basically wanted to walk in with a check (for an agreed upon price), and walk out with the car we saw online. And that's just what we did! Aaron was laid back, answered all of our questions, walked us through the entertainment and Bluetooth functions, and not once did he try to sell us on anything we didn't want. The test drive was so helpful. It would have taken me a week to understand the features Aaron showed us in the 3 mile drive.When it came to accessories, Julia Dale was very helpful and clear in explaining the accessory options, but not high pressure at all. We ended up getting a couple accessories (protective exterior/interior chem coat, and floor mats).Overall, we're so pleased with the experience we had at First Texas Honda, especially with Aaron and Julia. It's only been a day, and we're already recommending the dealership and Aaron DuBoise to everyone we show the new car too!
Service department is fast, lower price than other dealers in area. Very nice waiting area and staff. I will definitely be using this dealer for service and repairs in the future.
***** GREAT SALES SKILLS TO LINDA GLASS ***** I have purchased my two previous cars from First Texas Honda. I went into the dealership, with an interest to purchase a vehicle, and Linda went above and beyond to get me into a vehicle. We applied for loans, and received bad APR rates, which was not her fault but a reflection of my credit. I told her I would return when my credit had improved and did so. I called her again, and went into the dealership. I told her what I had been approved for, and what I wanted. The first car we drove, was the one. Linda knew exactly what I wanted, and spoke to me like a person. The first one she showed me is the one I purchased. A brand new 2015 Honda Civic EXL-Nav I have told many people about First Texas Honda, and the great service they provide. She is a huge asset to your team! I will continue to do service with First Texas Honda, as well as use LINDA GLASS as my sales rep when I need anything with my vehicle. KUDOS TO LINDA ***** EMPLOYEE
Courteous, efficient, capable
On one occasion, i came in with a burned out low beam bulb and the service employee volunteered to replace it for me at no cost. They also give free car washes. What's not to like?
Quick and friendly service
Everyone was super knowledgeable, quick to help, and communicative about the problem (nail in tire). End to end service took less than an hour, and the cafe style waiting area made time pass even more quickly! Service with competence and a smile - something rare in the industry. Thanks!
I did a ton of research deciding on what minivan to get for my very large family, finally deciding on a Honda Odyssey Touring Elite. Then it was time to research dealers (thank you Internet age). First Texas Honda is who I finally decided on. They are a 5 star rated dealer with a business model I highly approve of. I had high expectations going in, and they not only met them, they exceeded them. A lot of people hate buying a car because of the tactics used by large corporate dealerships, and the haggling necessary. It's stressful and frankly annoying. Since most people feel this way support a dealership with a business model that avoids this. Unless people support dealerships with these different business models the process will never change. That being said everyone I came across at this dealership went out of their way to be friendly and helpful. So now I have a dealership with a business model I support with extremely friendly and helpful employees.I had to drive an hour (past 2 other Honda dealerships) to get to this one, and I don't regret it one bit. I will be buying a 2016 Honda Fit when they become available in a couple months, and I will once again drive an hour to get to this one.Also, the sales people here DON'T work on commission so they have no reason to pressure you into buying a car you don't want or can't afford. I highly recommend this dealership to anyone buying a new or used vehicle.
Replacing one rear tire
Automobile service that I have experienced over the years always has been efficient and staff has been very helpful and courteous. My experience on the most recent service included checking air pressure in all four tires and adjusting air pressure. The most recent service personnel identified the problem which was the result of nails in the shoulder of the tire that was replaced on 12 August 2015. I was satisfied with the service, even though the time required approached two hours.
Direct and precise
Very cordial people to attend the customersHear exactly what you need and look for the best solution to your request. They are not trying to make the problem or issue bigger and can go to the solution right awayComfortable and friendly waiting areaRosalia
I was totally satisfied. Brad, Karl, and Laura were all friendly and helpful. If I ever buy another car it will be from First Texas Honda.
Visit was very pleasant, very convenient and excellent service and in a quick and fast manner without any delays, The most part, I did not have a scheduled appointment, it was a walking in.P.S. First I calling Round Rock Honda they said well be a three hour wait,and second calling Howdy Honda they say is would be a two hour wait , I live in Round Rock so I will always have my service done at First Texas Honda, which is the best in Texas. Nice and friendly and helpful staff .
Service: apply xzilon coating
Staff very friendly, courteous and efficient. Work completed well ahead of schedule. Loaner auto easy to acquire and return. Parts dept staff friendly, knowledgeable and efficient.
Always a great experience . I bought a brand new Honda Accord from this dealer, and bring my other older accord here for service. Keep up the great work
1st Texas/3rd Car and Counting
This is my 3rd car with 1st Texas. These guys have taken excellent care of me and all my Hondas over last 10 years. From sales, oil changes, and the rare repair, I am a happy customer. This is a business interested in making money but I'm also a satisfied customer that's cool with giving them mine.
Steve Carter was everything we'd want in a car salesperson. He found the vehicle we were looking for, checked it out before we got there, had started our credit app, and was ready to go when we arrived. He's definitely in the "service" business, as opposed to "sales", and I can only imagine that reflects the dealership as a whole. We will certainly go there again, and recommend him to anyone.
First Trxas Honda Has great service
They place a high priority on customer service. I had a couple of service done for my older Honda Accord. I also recently purchased a new CRV there. All the experiences with staff there have been pleasant and efficient.
Excellent & Reliable Service
I trust First Texas Honda to maintain my vehicle. I wouldn't go anywhere else. Excellent service and polite helpful people. Thank you for taking care of me and my car!
Sales are wonderful here
I received solid advice from Service and went to trade in my car. Sales personnel are very knowledgeable and kind. I had a truly excellent experience, first considering a couple of models and driving them, then getting all the answers I needed in order to choose the model. Transaction took roughly 45 minutes and I was off with my new car. I was very impressed this time. My third Honda.
The process of leasing a new car was simple and the sales team never at one time tried to pressure me into buying or adding in essay items to this transaction!
Straight forward service
I most liked the no haggle pricing. Next came the very honest and straight forward sales personnel. They provided all the information they had to make my car buying decision a joy.
Gregory was the man we worked with while buying our new accord, he did an awesome job. My husband and I had a terrible experience at Toyota and heard this was a Haggle free dealership we were more than happy. The whole process was straightforward no sales pitching or pressure. It was refreshing ti saunter least. We will never hassle another car salesmen again! First Texas Honda got a lifelong customer!
Steve at First Texas Honda was fantastic! The whole process of buying a new vehicle was easy and enjoyable! I will recommend all my friends who are looking for a new vehicle to make this their first and only stop!
First Texas is first rate
Great service, friendly staff. My teenagers loved hanging in cafe while waiting for us to do the paperwork. This is my 2nd car from FT. Have not been disappointed.
Our salesperson was awesome from the moment we stepped in the door to the showroom, to handing me the keys to my new (used) car! I will recommend First Texas Honda to all my friends and family. Everyone there was great and we felt comfortable through the whole process. Thanks so much for a great car and a great experience!
Great first time purchase experience
I went to several dealerships previously who tried to pressure haggle me into purchasing a Honda Accord way beyobd my budget. I first discovered First Texas Honda through USAA, and within a few minutes of filling out a form online through USAA's car purchasing helper, and within a few minutes I got a call from Jacob whom promptly scheduled an appt. Jacob provided a great buying experience was very thorough, and help put me at ease. Laura helped walk me through add-ons that were beneficial to the life of my new car. Both of them understood exactly what I wanted and needed and helped me purchase my first car. I'm so relieved I have a car to get to work now, and it not only drives beautifully but looks amazing! Highly recommend First Texas Honda for car purchases.
Great purchase experience
Bought my HR-V EX at first Texas honda. It's a very nice and cool car. And my dealer Brad Rowland made the purchase experience very pleasant and impressive. He was always very patient to answer all my questions and made the process easier and clearer. Great place to get a new car.
Second purchase from First Texas Honda
Our second purchase from First Texas Honda was as good or better than the first. Our salesman, Steve Burgess, was wonderful and I encourage other buyers to connect with him. Very knowledgeable and friendly but, not pushy. The service we received was excellent!
Great service, good price on the car we bought, would buy from them again. Friendly people, everybody was very helpful. Good selection of cars. Excellent service.
This dealership has the best service of any I've ever used. I don't live in Austin but it's worth the drive. Everyone is friendly and helpful - and they take good care of my car at a reasonable cost.
Always great service
Jesse did a good job ordering the things I needed done to my van. Haven't bought a new vehicle in many years--my Hondas last forever--but when I do, it will certainly be from First Texas Honda. Service is a big part of it.
It was an Easy process where everything was explained clearly, and all options outlined for us. Gregory Ryan was very knowledgable about the car all our options.
I was in a hurry to pick my car back up and had not gotten gas in the loaner. The dealership had everything ready for me to save time and provided the best service that I have had at a Honda dealership. we will always bring our car here and will shop for a new one in the future. Great Place! Alan S.
Leased a New Honda Accord
Easy process, fast for buying a car. Helped me find a great way to have low monthly payments while driving a great car for gas saving and a great ride.
Horrid. These guys are jokers and liars all the way. Their mistreatment of female Honda owners should have corporate investigating fraudulent practices at this dealership. The amount of inconsistencies I experienced in the pricing and the misdiagnosis are simply incomprehensible. You say I need a $3300 new AC unit for claimed "black death", yet a $60 cabin filter fixed the drivers' side temperature issue. And I was the one to tell you to replace the filter per a Colorado trust-worthy mechanic's advice. And then you charge me $89 to give me your bag of lies as a diagnostic fee? Ridiculous. You lost a customer of 23 years. Lexus is getting my business.
I am one that does not enjoy the car buying experience, but Tim Brown made it almost enjoyable this time. He was very patient and answered all of my questions to my satisfaction. I would definitely recommend 1st Texas Honda and Tim Brown. Also worked with Laura who was so helpful with selecting additional accessories. Loved the wait area with awesome coffee and snack bar.
Courtney Audain held my hand throughout the process going far beyond expectations. He helped me return my rental at the end of the day, staying late to make sure that I could drive my sweet new ride home. I loved the coffee bar and I'm happy that they offer a loaner if my car will be in the shop for more than couple of hours. Hopefully their service will hold after the sale.
Sale was great/After sale --not so much
I really like the "no haggle" pricing. It makes the car-buying experience shorter and much more pleasant. I also feel like I got a fair amount for my trade. So, the actual buying experience was good.However, after my purchase is when I encountered problems with First Texas Honda. A navigation disk was supposed to be ordered. After a week and a few unreturned calls to them, it still had not been ordered.I have now had my car for two-and-a-half weeks, and I still don't have the disk. Nor do I have an answer to WHEN I will have it.The experience has been really frustrating and has zapped the joy of of that special time in life when you buy that new, perfect car.
I brought my 15 accord in for the first time and had very good experience with the service department. The service was fast and the work was excellent. Natasha was very friendly and helpful.
Excellent service. I was in at 3 and was out with a new car at 6PM.The sales men was great and professional.I would recommend him for future sales.
Honda CrV inspection for license renewal
I have been dealing with First Honda since I purchased Honda vehicles some 15 years ago. I am well pleased with the service provided, personnel. and the staff providing the services.
Easy & very positive experience
My sales associate was very knowledgeable, accommodating and an all around very "nice guy" to work with.This purchase was my 7th Honda. Obviously I like the brand for its overall sustainability and for the assistance I have been afforded over the years. The service folks have always treated me fairly (all service has been accomplished at the dealership) and the administrative/business managers have conducted themselves in a very professional manner.
Rhodes listened to me. He also handled the transaction well. Cheerful employees, must be happy with their work. Enjoyed all their smiles and laughter. Thanks!
Helped simplify a difficult choice
Buying a car costs money takes time and has risks. First Texas Honda was fast and helped make the decision an easy one and got me a brand new car at a price I could afford. I'm happy.
Everyone was super friendly and I love my new car!! The process was very smooth, and I never felt pressured. I would definitely come back in the future.
I love my HR-V!
Christian is a good salesperson. I was pleased with his service during the sale. However, he didn't seem too interested in helping me after the sale was completed. I called him and left a voice mail immediately after I left to ask him to get my license plate holders from my trade in. I didn't hear back. When I reached him several days later, he said they had been discarded. A small thing, but no apology or offer of anything to make it right. Not what I expected.
Dwayne DeRoven was excellent customer service , very positive experience and patiently. He and his partner Tyler Pelham answered all my questions and help me through the processs. I would highly recommend First Texas Honda to anyone.
Honest, helpful, and affordable. A very positive experience and we would recommend Shelly and Karl in the future. We got just the vehicle we needed.
Brad Rowland was wonderfully helpful when I bought my Honda. He answered all my questions and patiently walked me through the process. Tyler Pelham was also very helpful when explaining some of the services available to me at this dealership. I would highly recommend First Texas Honda to anyone considering a new (or used) car.
All done in a few hours! Excellent customer service. All of them work to see you satisfied. Joe Reyna is an awesome representative, thanks for all your help and for the great deal, my wife and I are enjoying this beatiful Crosstour. Thanks for everything!
An unusual problem
The computer showed two cylinders missing. Since the coils were just replaced and the valves adjusted, it was a mystery. The technician spent the day looking for answers. Finally, he found water in my fuel tank. Bingo!! Drained, flushed and filled with fresh fuel, problem solved.
I always take my Ridgeline for service. Price is worth it in my opinion. Work is done right, hassle free if you decide not to fix other issues found. Great coffee bar and waiting area. A latte or 2 takes care of the extra couple of bucks I might overpay for an oil change and I know they used genuine oil and filter.
Jacob,best employee of this dealership
Jacob the sales person did extreamly good job to help us to decide which car is the best for my family , which we people never expect from the sales person because usually they recommend always which cars they want to sell.Thanks first state honda
Honest, straightforward, good selection
Less time and less pressure made the experience of buying a car less painful. Although I live in Williamson County, the drive to Steck and MoPac was worth the trip. HR-V was the car I bought with Dwayne and others helping along the way.
It was a busy Saturday when we arrived for our appointment. Our first salesman was preoccupied, curt, and unhelpful...and since we felt like we were an imposition, we were just about to walk out the door. Thankfully, the one thing that prior salesman did right was to find us someone who was willing and eager to assist us. That's when Linda Glass arrived. WOW! She completely redeemed our impression at First Texas Honda. Linda was incredibly patient and understanding, taking the time to answer all of our questions. She was beyond knowledgeable about everything, from start to finish, and her genuine kindness and relatability throughout the process was so appreciated. We can't convey enough how Linda was exceptional in every way...the absolute best. She made the new car-buying experience a pleasure, which is really saying something! We are beyond pleased that everything worked out so well, thanks to the extraordinary Linda Glass!
1st time to this dealership. Great Service and great atmosphere! Everyone is polite, friebdly and eager to assist you. I highly recommend and will return for all my service needs. They were also honest with the assessment of may car and service issues.
Service okay, mechanic great.
I was at First Texas Honda to get an oil change on my Accord. They also recommended a tire rotation, which I agreed to. The employee at the desk calls me about an hour later and says one tire has a puncture that is repairable for $24.95 and that the mechanic pulled my engine air filter and the cabin air filter and they were dirty and needed to be replaced. I ask to see the tire and get taken into the mechanic bay where the mechanic working on my car explains that it is not repairable due to the proximity to the tire wall. I understand that, but what I don't understand is the phone call telling me that it was repairable. While I was there I decided to ask the mechanic about the filters, whether or not they could wait since I now had to buy a new tire. The mechanic then asked the service desk employee if that was recommended for the miles on my car, the service desk employee says yes. So the mechanic decides to check the air filters while I'm standing there. The cabin air filter was pretty bad and he recommended that be changed as soon as possible. He then checked the engine air filter and said it did not need to be changed at this time, maybe do it at the next oil change instead. I understand that at certain miles extra things may pop up that need to be checked. But why lie about it and say the mechanic pulled the filters and they were dirty and needed replaced? Why not just say, we recommend these things be changed at these miles? I feel like the service desk employee lied to me. Overall, I will go back because I feel that the mechanic was honest and reliable.
New car buying experience
It was a great buying experience. Mr. Duboise is very knowledgeable, transparent and professional. He gave us needed info with the car that we were interested in. I would recommend First Texas Honda for their true haggle free dealership.
Buying my Honda Odessy
Tyler Pelham, salesman Walked in to see the grey on grey Odessy, lady at front counter said are you on waiting list. So had things to do decided to just look and Tyler spoke to us , very nice friendly) said can I help u, went and got the key for us to look and I bought my new van, I think it's the fastest sale , out the doorPerfect
I like this place , this was the third time I've used them I got some AC service done , always very friendly, so far so good with the air-conditioner service on my Honda Odyssey 05 , as a plus they have a nice shuttle service that get you to your work which is great and the cafe for a coffee is great
We need this kind of service center.
I'd like to say of trustworthiness. They explained the status of my car in detail and kindly suggested what I need for the maintenance. Definitely their performance and kindness top my expectation.
The staff was excellent and I like the way they do things. Everyone was very friendly and helpful. They even helped me get the car home.
You are the number one for my Honda, First Texas Honda means for me great and friendly service to the right price; plus the continental cafe, the juice worth the squeeze
Buying was a breeze!
First Texas Honda is terrific! Definitely ask for Richard B in Sales... He's the best!! I'll be sure to recommend this dealership in the future!
Jay, in the service department was knowledgeable and friendly. Steve drove the van that transported me home and back. He was courteous, and a very safe driver. Total great experience.
Good service, willing to negotiate
Bring your coupons and ask if they offer any service specials. They are always willing to negotiate with me on price and never pressure me to get recommended service if I decline.
straightforward and painless purchase.
Bought a 2015 Honda Accord from Christian (with some support interactions with Julia and Jason) on an abbreviated timeline. Went exceptionally smoothly, and I'm thankful for the quick and helpful service.
Great work great price
Trudy Adams has always been a big reason we have done business with Honda for 26 years! Great service at a good price. Great customer service and a personal touch.
Terrific Service Experience
Always a pleasure to have my cars serviced at First Texas Honda. Nice to comfortably relax in the cafe during the wait. Jake was terrific and took great care of me.
Good first impression
First Texas Honda gave me a good first impression and has even made me consider buying my next Honda from them when the time comes. No one was overly friendly and fake but just nice and personable, even my car shuttle was nice. I would definitely come back.
car buying has changed from scary to exciting!
I love, love, LOVE my new civic! I have been settling for whatever the dealerships could give me for far too long! Thanks to credit karma and Christian at First Texas Honda I was able to drive away in my dream car for an amazing deal! I will sing praises to Christian, Laura, and the rest of the team at FTH for many years to come! If you're looking for that dealership that treats you like family and you want to buy a car that is reliable and fun to drive, stop searching and visit my peeps at First Texas Honda!
excellent service and friendly staff
John was great, and very helpful. The price was exactly the price that I had researched, down to the penny, so i didn't need to hassle with negotiating a fair deal.i love my new car and I'd recommend first Texas Honda to anyone who's in the market for a great vehicle.
I wanted a CR-V that was AWD, had Navigation and light colored seats . First Texad Honda ( Courtney) kept looking until my dream car was found
Best car buying experience I've ever had!
Karl Lewis was awesome, straight forward, no surprises and very funny. Got a great deal on my new Accord. Would definitely recommend this dealership to anyone buying a new car.
I went in for airbag recall. As a female and as a consumer I knew I would get the upsale pitch. Much to my relief Jay just informed me of what fixes my vehicle needed and prices, so I could get accurate quotes from other companies. I was very shocked and relieved by his customer service. I would recommend him to any female who doesn't want to worry about being taken advantage of.
Always quick, kind, and efficient
I love First Texas Honda. Not only do I like the way they treat me and my car -- I like the way they treat each other. There's a great esprit de corps over there, and it's always a pleasure to go in. From a minor problem with a tire, to a mysterious intermittent noise, they are always willing to spend as much time and effort as it takes to make things right.
Excellent sales staff
I was greeted by Dawn when I first entered the dealership and she did a fantastic job in assisting me throughout the entire process of purchasing a car
Austin was great!
everything was great! I would definitely recommend anyone to come here. The prices are fair and the stock is vast. I will bring my mom here to get her next honda!
Jacob was great!
We had a wonderful experience at Honda last week. Jacob was prompt, very knowledgeable and helped us make a very informed decision on buying our Honda Pilot. He was friendly and treated us like family!
do not deal with this dealer.
First Texas Honda sent coupon for the oil change service .standard models price for $18.95, and ow-20 oil price for $21.95I called before I go there for the oil change. They remind me " bring the coupon"After the oil change , they charged me $36.87. I showed the cashier the coupon. He ignored it. and still want me paid full amount. First Texas Honda service # 5940 .....04/29/2015.....11-44:11This is scam and rip me off.
Very easy and everyone was very helpful and friendly. Didn't feel any pressure. I liked the coffee bar and kid area during some of the waiting.
I went into First Texas Honda looking to buy my first new car. Courtney and the rest of the group were a tremendous help and made me feel very comfortable while buying my new car. I would definitely recommend!
I met with Linda Glass who was an exceptional guide though my car purchasing experience. I never felt any pressure and knew Linda was listening to what I needed / wanted in a car. At age 60, this was the first time I actually enjoyed purchasing my car ANd walked away with exactly what I wanted. I couldn't be happier with my car or the experience.
Awesomeness! service... David and Anthony are the best... no matter when I call or what's the issue with my vehicle they are always available. Thank you David and Anthony.
Travis Matthews provided an excellent buying experience. Great person to work with.Wayne in service is a great fellow as well to work with.Barista bar is a great touch. Everyone free. Watch out Starbucks!!!
Wayne was the service coordinator i went into see and upon arrival the wrong color cone was put on my car. The service coordinator that came to my car was very nice and started writing up a slip for Wayne and instructed me on where to go for a loaner car. I can't say enough about Wayne, he is always kind, takes the time to answer my questions, and is never pushy. The employees that do need more coaching on customer service are the very first employees that you meet standing by the cart and are suppose to put the right color cone on your car. When i came back to return the car all the front employees were inside talking and when i went into ask who i give back the keys to the loaner car they just said the loaner people in the back. Also my car wasn't washed as i was told it is with every service. Over all my experience was good.
Service with a smile
I bought a car Easter weekend from Brad and brought it in for service. Staff was friendly, knowledgable and went out of their way to make sure I had everything I needed while my car was being fitted for the aftermarket items I wanted. First Texas Honda will have my business, from sales to service, for a long time to come.
Thankful for fantastic car buying experience
Christian Mancheno did a fantastic job of helping me get the car that I wanted at the monthly payment that I needed. The entire buying experience, with the hassle-free pricing, is definitely the way all dealerships should do business.
Quick and courteous
Had vibrating steering wheel while braking - called ahead and told to bring in my Odyssey before lunch to ensure it would be dealt with today. Could not bring the car in until 12:30ish - but Craig asked the shop and said worst case scenario of needing to work on the rotors could still be done by 5pm .. And it was done. - plus pads replaced at the same time.
I am so happy with my new car! Tim and everyone that worked with me to get my lease we're super friendly and welcoming. The whole process was pain free, fast, and fun.
Both Rod and Joe were extremely helpful in getting me my first car. They explained everything very well and answered any questions that came up.
Andrew was extremely intelligent and really cared about finding the best deal for me. After I purchased the vehicle he showed me all the cool things I should set up right away. The only downfall I would say was the redicoulous prices on the accessories. Laura was very nice and realistic, im sure she didn't have complete control over the prices but they were outrageously expensive.
Crazy J's customer
The first dealer we went to just wanted us to settle for a Honda Pilot they had on their lot. That's when we decided to call First Texas Honda, even though we live 20 minutes southeast of Austin. It was well worth our trip to North Austin. Joe Reyna was the most helpful and nice salesman I have ever bought a vehicle from. Joe is the best!!
Staff at this dealership wee first class all the way. I never felt I was being sold a car, but rather I felt I had partners working to solve my personal problems.
Aaron was great to work with
I will definitely reach out to Aaron the next time I'm shopping for a vehicle. He was very pleasant to work with throughout the process.
Julia was the service attendant and Brad was the salesman. Brad did a wonderful job. He was patient and supportive with my decision and allowed me to wonder around the show room to finalize my decision with my father.
Friendly staff, deceitful description, wasted time
Friendly staff, but deceitful. I was looking at one of the vehicles this dealership had for sale. Since it is a 30 minute drive for me, I decided to call and inquire about the vehicles and the condition it was in. They were quick to respond and even sent me a Carfax when I first emailed them, but I wanted to get more details. When I called, Melisa had another employee look at the car, who called me back at told me the car was in great shape and no noticeable damage or poor fixes. Happy, I decided to schedule an appt.I show up and am greeted by friendly staff who are aware of what is going on and even offer me water or coffee. Already better than 99% of any Ford or GM dealership, I might add. After I get with the person whom I am scheduled to meet with, this is when things go sour: the actual car.The first thing I notice as we are walking up is that one of the headlights is faded and the other is new. Poor repair job right here, as no respectable shop would let a car go out with mismatched headlights (buffing it and recoating it is a simple matter and it makes your shop's work look better). Not only that, but this glaringly-obvious mismatch should have been disclosed to me on the phone when I asked. Continuing on, I found that the right door was misaligned and replaced, all of the weatherstripping was cracked and needing to be replaced, the windshield was a cheap aftermarket one and was actually separating on the edges, the interior was in terrible shape, there was clear coat fade in several spots, the engine bay panels were covered in that terrible shine spray and they were all loose. Then the inside only got worse. The buttons were faded, the plastic on the gauges was scratched and faded, the dash was melting and sticky(this is a common issue with Nissan, Toyota, and Lexus), the leather was in bad shape, etc. Basically, the car was poorly maintained and shoddily repaired. I think a blind man would be able to identify the flaws in this car.The test drive revealed that at least one wheel bearing was shot and that was it. I'd say they overpriced the car by at least $3,000. Pros: Nice staff, clean facilityCons: Lied about the condition of the car and wasted my time.
The best service adviser
Craig learned what old school customer service is all about and delivers it with every call and visit. He goes above and beyond which results in quality work from those who touch your vehicle because he demands it so you don't have to demand it yourself. Craig is the reason we own two Hondas. The dumbest thing First Texas Honda ever did was let him go. The smartest thing they did was get him back. He is a true Honda advocate.
Huge thank you to Michael Forman! You made my first car buying experience wonderful and I am extremely grateful! I was very nervous about doing this process alone but after Michael talked me through the whole thing I felt ready to make this first big purchase. Never once did I feel pressured to do anything "right now" which was a huge relief. I loved my experience at First Texas Honda and I will make sure my friends know about this experience!
I just purchased a 2015 Accord, and I love it! Joe Reyna was my sales rep. He was very professional and friendly, and went out of his way to help me get all necessary documents signed when my ex refused to come in to sign the title. He drive out to meet him the next day! This was my first independent car purchase, and I never once felt uncomfortable during the buying experience. I even traded in my 2004 Accord for more than I expected.
Went in for a faulty ignition under warranty. Everyone was friendly, and they have a great waiting room area with a nice little free cafe, wifi, TVs and ample seating. I would get work done there again.
I drive about a dozen miles out of my way to go to First Texas Honda after receiving treatment at Howdy Honda three years ago that I considered sub-par. For the last three years, First Texas Honda has always strived to be the best and treat me the customer as number one! I regretted getting a recent vehicle necessity performed elsewhere because it was cheaper. I wound up having to take my Honda back to First Texas to repair what the other company broke! After three years of having work done at First Texas, I feel I can trust their team and that is pretty amazing these days. Thanks First Texas for going out of your way to make a great customer centered professional environment and providing great maintenance work on my Honda.
Joe saves the day!!!
Joe was amazing. I felt respected the entire purchase. I knew exactly what was happening every step of the process. This was my first BRAND NEW CAR. And HE made that possible. I know how a brighter financialFuture because of him. Thanks Joe!!!!
I have never had such an outstanding experience with any dealership in my entire adult life. From making an appointment TO setting up use of the loaner vehicle service TO dropping off the vehicle with ample time to get to work TO phone calls with pricing and status TO a pick up/pay out that took a handful of minutes, First Texas Honda has customers for life in me, my spouse, and our child. Thank you for everything you do!
Exceptional customer service and service
Exceptional service!!! I continue to drive to FTH from far south Austin due to the excellent service I receive from the valets, service reps, and service on my car. The valet quickly came over and let me know a rep would be out. Wayne provided excellent service in getting my information, explaining the code on my dash two times (B 1 2) , and explaining what service would be done on my car. He was engaged the entire time. Your service reps have been the very best ( Craig, Anthony, Armando, Trudy, and more)I've also had exceptional experiences buying cars, Linda Glass being the most recent sales rep I worked with. The outstanding service has been sustained over time. I trust FTH 100% to take care of my wonderful Honda Accord, to charge me fairly, and do excellent maintenance on my car. And I love my Honda Accord- best car ever.It's great to see Craig back. He's the very best! Thanks for everything. Susan McCreight
My Civic was serviced for a recall and a full body inspection was complimentarily performed. Team members were extremely professional, informative, and efficient. I will be back!
Ideal car buying experience
Gregory Ryan helped me buy a used Honda and I couldn't be happier with the whole experience. From beginning to end, I never felt pressured or uncomfortable, which had been my experience in the past when buying a used car. I got exactly what I wanted at a great price, and it was nice to know up front that the dealership has an upfront pricing policy and that employees do not get paid more for selling more expensive cars. Hopefully I won't need another car for a long time, but if I do, I will absolutely go back to First Texas Honda and Gregory Ryan.
Transmission: Continuously Variable Transmission (CVT)
Body Style: Sedan
City: Austin, TX
Engine Type: 2L In-Line K20C2
Transmission: Continuously Variable Transmission (CVT)
Body Style: SUV
City: Austin, TX
Engine Type: 2.4L I4 16V GDI DOHC
Transmission: Continuously Variable Transmission (CVT)
Body Style: SUV
City: Austin, TX
Engine Type: 1.5L In-Line L15BE