First Choice Lincoln

Great Customer Service

Love First Choice Ford!! Love the Ford Brand! These guys have always given me excellent service and have very friendly sales people!

Susan Kersey

fast friendly service competitive prices very informative

Dishonest dealer

I originally thought that the dealership was great but apparently all they wanted to do was give me to sign and then everything else went out the door they told me I Jeep and an extended warranty on that jeep I took the Jeep into a Ford dealer to get items that were supposed to be able to be fixed under that warranty at that time they took over a week to let me know that the warranty would not be covering those items because the Jeep had altercations on it from when I originally bought it and so they had me return my rental and are charging me for 90s rental and covered nothing on my Jeep so I have a broken tooth with outstanding balance for a rental and I paid thousands of dollars for a warranty that useless to my Jeep thanks First Choice Ford

rock springs First Choice Ford

we purchased 3 vehicles from this dealership in the last 2 yrs... 2 F350s and an Rv... the staff is wonderful and not pushy, the service was/is wonderful and very helpful. all departments have always been polite and answer all questions.. this is why we came back to buy our second truck here 2 yrs later instead of looking elsewhere.

Mister

F-350. Service was excellent, very helpful staff. I like that staff let me wander around and look on my own but then was there to help with questions. Best buying experience I have ever had.

Owner

Service folks are always pleasant and take care of whatever I need.

Avoid This Dealer Not Honest

I purchased a used 1 ton from these guys, after discussing my concern with them about an after market chip installed on the truck, they assured me that they want happy customers and they would stand behind their vehicle ect.Their manager also told me that overload springs were supposed be offset and not inline of the other springs on the rear of the truck. After several break downs and $6000.00 dollars in repair and many calls from me to the sales man they sent me a $1000.00 check. After that the truck ended up in the shop again I tried to get them to take the truck back for trade on a different vehicle they offered me $8000.00 less than what I paid for it (a little over a year after I purchased it) DO NOT TRUST THIS DEALERSHIP

Purchaser

Worked hard for us on financing - everyone was very nice.

Mrs. Norma Mandros

As usual everything was done in a very professional manor and on time. All employees are very helpful and courteous.

Great sales people

We will definitely be back again to order our next truck. The people are so helpful and they gave us the best deal possible. I don't think we could have found a better deal. They even stayed an hour past closing to walk us through the truck to make sure we didn't have any questions. Everything was a breeze and they worked with us. First choice ford of rock springs, wyoming is absolutely a great place to buy a vehicle.

Service

The service was quick and was a good job. Friendly people.

Great experience

I purchased a Ford Fusion after many emails with Ms O'Dell. She was wonderfully patient and forthcoming with answers to all of my questions. When I was ready to buy, she made the process painless. Another person explained all the features of my new car, taught me how to use them, and even made sure to sync my phone. It was such a pleasure to not have to haggle or hear, "I'll ask my manager." I hope First Choice Ford sticks with this customer-friendly business plan!

Fleet sales

Service was excellent. This was a long distance fleet purchase and everything went smoothly and your pricing was reasonable.Good job.

Business owner

I just had my 2015 F350 serviced and I was happy with the service department. With no appointment called in, they gave me a time when I walked in, and had it done when they said they should. I will go back there again.

Good experience

I felt I received a fair deal on my vehicle. As I was in distance and had to communicate via phone and internet, communication was somewhat cumbersome. This was my first purchase of a vehicle in distance and am very happy with it.

great service

The service was amazing, their staff is excellent. I will definitely return,as well as recommend to anyone. Thanks again

Great truck very clean low mileage

I purchased a 2004 GMC. The service was great. I told them what I was looking for and my price range and I had a truck in my price range I have them in mins. The hole deal took about 1 hour. I was very happy

Exceptional service!

They even washed my mkx, after an oil change! Thank you!!

Great services. Friendly staff.

I purchased a 2011 Nissan Titan and everybody was great! From the sales woman all the way up to the head honcho!! Couldn't of been more pleased with the experience!

Stephen

They took they time to help us and fix out issue very professional and personal

Great customer service and friendly people

Visited for an oil changed and ended not paying, the oil change was free. It put a smile on my face

Great Service!!!!!

Service dept was prompt and very helpful. Service was great.

great fast and friendly service

I recently purchased a silverado 1500 from 1st choice ford rock springs. The service I received was excellent. At first choice you are treated like a neighbor not just another customer.

Transmission Problems

I thought that I would have to replace my transmission when it wouldn't shift. I did not give me any signs of the tranny going out it just happened suddenly. I contacted several transmission shops and to my surprise Ford was actually cheap than the locals. I was prepared to replace it and take a few days in the shop. I was really pleased that the service department called me and told me that a sensor had came out and was causing the problems. They replaced the sensor check to make sure that the fluid was still good, serviced the diffs and transfer case, changed the oil and rotated the tires. I was happy to pick up my Navigator that night, at a much cheaper bill than I was expecting. Thank you.

Great service

The service department did aGOOD JOB!! Doing my service on my 2014 F150 pick up.

First Service.

I was in a rush to get my truck its first service. The Service Dept. was flexible and accommodating. I am quite satisfied with the event.

Great Service

My boyfriend and I came down to just look at vehicles and see what our options were. We talked to Dallas, a sales manager, and he was more then enough help to us, and got us in a brand new 2015 Ford Fusion. I was more then pleased with the customer service and the help he offered us.

retired

Had "The Works" done. Good price, took about 45 minutes.

Outstanding Customer Service

I was very pleased with how the staff handle the sell of our vehicle. There were some thing that needed to taken care of before purchasing the truck and they did that with out hesitation. The customer service we recieved there was the best I have received from any place in a long time and I would definitly go back to buy another vehicle there again because of that.

Everyone were eager to help me.

Ford Escape Titanium. Everyone friendly, helpful but not pushy. Excellent!

Mr. Hector Trejo

The most pleasant experience vehicle acquisition ever.

Good Reliable, and Top-Notch Customer Service

The staff at the service department, were as usual friendly, helpful and eager to make this service/recall appointment go as smoothly as possible. Because the necessary time to complete the the appointment was going to be longer than usual, I left to go do some other business in Rock Springs. They called me on my cell to let me know that my truck was ready. When I returned to pick up my vehicle and pay for the work done, as I went to leave I noticed that when the service tech had attempted to refill the def fluid tank the excess fluid had spilled down the side of my 2011 F-350. I went back inside and asked them to clean it up before I left. They were courteous and promptly took care of it. I do feel the Tech should have done that before he was done working on the truck.I also feel that the location and size of the filler cap for the def tank is poorly designed and makes it very difficult to refill the tank without spilling.

Dealership visit.

Service desk personnel were very courteous, and professional. Service was performed quickly and efficiently.

gray car and service

My focus is fourth Ford I have owned, two I have purchased from the Rock springs dealership. Over the years their service has indeed improved

owner

The service was excellent . Customer service was spot on, no problems with scheduling. The car was done within a hour and they called when it was done. We did not pick the car up till after 4:00 pm and the paperwork was ready. We did not have to wait.

repairs

Explorer has a low tire, taht they fixed and even washed my car, it was great.

Great service and great people

Derrick has always taken very good care of us. The people are always great to deal with for anything, service, purchasing. Very friendly.

Totally satisfied.

Called to schedule appointment - was able to schedule that afternoon. Everyone was very friendly and accommodating. Was told they would have it complete in 45 min to an hour, which it was. Very pleased. Have always been treated very well, even though I did not purchase my vehicle from this dealership. Would recommend them to my friends

Customer

The employees, including the ones in every department are always friendly, helpful, and I am very satisfied with the service I get with both my 2008 Cadillac SRX and my 2010 Buick LaCrosse. I wouldn't go anywhere else for service. Thank you very much.Anna Bazzanella

derek new jeep owner

used jeep wrangler and the service was really awesome along with the helpful staff

2014 F350 6.7L

Friendly people, prompt and effective service, they took care of the issue right away. I have nothing negative to say! Thank you First Choice Ford for your quality service and over all good experience with our truck! By the way, what an awesome truck!!!

awesome sales staff

The staff went above and beyond in finding the perfect financing options and didnt make us sit around for hours on end. we were able to leave and do the things we needed while they got all the paperwork together. the expo was well equipped with activities for children. thank you again.

Awesome!!!

I purchased a vehicle from them years ago and have the best service from them, even if they messed up they made it right. As a result all of my family now buys from them. Awesome place.

Spare tire locking device

The parts department was extremely helpful. After having to order a new spare tire locking device which came in parts, the guys put it together for me to match my key. Thank you so much for the courtesy!

C-Max Recalls

Recalls were taken care of. Vehicle was finished before time allotted.

Great service, great deal and great wash!

Very easy process to get an oil-change. VERY reasonable price for a service. I asked for a wash and vacuum and it was a very nice job. What a great benefit. Thank you.

mrs rodda

the lady that moved my vehicle was very amazing she made sure to be careful with my car and putting plastic in it so it doesnt get dirty. my service advicer was very helpful to answer all my questions, the guy that did my oil changed did an awesome job very clean, the cashier went over my multi point and survey so thats why im doing it now, very please with all around service will recommend first choise ford to everyone i know

My care and comfort

Our time spent with first choice was great. Larry treated us with dignity and respect. Knowing our credit was not perfect, he still gave us a chance and put us into a beautiful new vehicle. Thank You Larry, Finance, and all. Shawn Mitchell

350 Super Duty

They got us in quickly and got it done while we waited.

Great, clean and fast service!

Thank you for taking such good care of us! We are very happy with First Choice Ford.

Great service, friendly staff

A friendly staff and quick service. I am not in the market for a new vehicle but when I am, this will be my first stop.

Excellent experience!

From the moment I walked in the door everyone I encountered at First Choice Ford was incredible. This was my first time buying a a brand new vehicle and I couldn't have asked for a better experience. I do not live in Rock Springs but I would return to First Choice Ford in the future and will recommend them to everyone I know!

great service

Eveeything was great. One of my best experiences in a dealeship ever. Staff was super helpful, and they worked out perfect with my budget.

Great people, great service, felt like home

In the end I found exactly what I was looking for. Looked at alot of trucks in our price range before falling in love with our truck. What else can I say, the experience was excellent. Thanks again.

Professional , straight forward transaction!

I knew finding the vehicle I wanted 300+ miles away from my home town was going to have challenges. The staff at First Choice was very quick to contact me and do all they could to provide all the information I needed to make a confident buying decision. Erik was very professional and made this happen for me quickly. The truck is all that I wanted and then some. I am really enjoying the truck. Thank you again!Brad Winger, Colorado Springs, Colorado

great experience buying car

My experience at First Choice Ford was wonderful!!! I appreciated all of the detail that all the staff their covered and went over with my husband and I. I left feeling confident in my purchase and I will continue to do business with first choice ford!

Great

Took my truck in to be serviced and the process was smooth and efficient. Just the way I like it.

Best buying experience yet

You have a good staff and I will be back in the future, we were so happy with the experience we ended up helping our daughter buy a used car from your dealership and she was so excited you couldn't slap the smile off her face. Thanks

Awesome customer service/maintenance

Travis was very professional, nice, and honest. He went above and beyond his way to make sure my car was serviced ASAP. I was setting up an appointment for the next day but Travis made it happen the day I called. He came to my place of work and picked up my car and brought it back around the estimated time he gave me. My car came back to me serviced and looking brand new! THANK YOU Rock Springs FirstChoice Ford!!

Great service

Derrick is the best, he has always been there for us. They went above and beyond to help,us recently can't say enough good about this company. I would recommend them for all your needs

Great Service

The sales man went out of his way to insure we understood every part of our new truck. We are very pleased with all aspects of our visit to your dealership.

Albert Etcheverry

I had my oil changed & tires rotated.the tech noticed the cover under the truck was loose and went out of his way to fix it.He is an asset to the store.Every one at First Choice Ford has this attitude! It is a great place to go.

Great Staff

Great Staff, very helpful, I have purchased a Ford Edge and a King Ranch truck. I am very satisfied

great service

I had tires put on and they got it done in a timely manner and they also sold us a road hazard warranty on the tires , everything about the service was great

GreatService &Employees - Wonderful Experience!!

The staff at 1st Choice Ford were exceptionally great to work with. They assisted us in finding the F150 that would meet our needs. There was no pressure and everything was done up front and in the open. The financing was smooth and the sales manager worked all the numbers and rebates to meet our needs. Their business manager had the paper work completed quickly and effortlessly. I defiantly would recommend to anyone to buy a vehicle from RS 1st Choice Ford. The staff made this a pleasant and smooth experience.

Cortnie Carpenter

The staff was great and very helpful! Made the purchasing process a lot easier!

f350,

well informed on the functions of the f350, politeand curtious

Great service and sales department

Very helpful even with my daily calls about my truck fixed it good and have a great sales and service department. Thank you

Survey Response

Came in for an oil change and everything was perfect. Thank you.

Great service

Lincoln mkx... Great service and communication. Appreciate the phones calls.

Owner

It took all day, 9:00 am to 7:00 pm to service my truck and update my navigation system. The time wouldn't have been so bad if they had told me it would take that long. F310 diesel 2010.

Great service. Friendly staff.

Best car buying experience I have ever had!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

New Truck Purchase

I would have to say the overall buying process was great. This is my second F350 purchase in 7 years from this dealer. My whole family buy from this dealer because of how we are always treated fairly and like family. I am kind of a hard customer due to me being an extreme gear head and a car/truck fanatic. I have a tendency to be very particular and picky. Even with my tendencies they never get frustrated and in the end the buying process and overall experience at the dealer is always one that I look forward to. Great job guys

awesome service and people

couldnt have asked for better service and personal.

thank you first choice ford

i thank you for ford to help me get into a 2005 ford expedition only problem was my first loan didnt go thro it was fine i know they try hardest get me another one i will return this ford expedition in a year for update to a small compact suv or car

Great Service!!!!

I have been here twice this summer and both times the service was great. The first time I needed my computer reflashed. Your maintenance men fixed the computer and found a fuel leak and asked if I'd like them to fix it. So I did. My truck runs great. This trip was a recall fix only. The service department and sales department we all very nice and friendly. Should I ever decide to get a new vehicle I will get a Ford from you.

Not impressed by the service advisors.

I was impressed by the turn around time on my vehicle. I believe the mechanics did a good job on the light issue on my Taurus. However, I am not sure the service advisors brought their A-game that day. They had my correct phone number and email address but in spite of giving my name and address more than once they did not have it correctly on the billing. My name is John not Ryan. The fact they could not get it straight leaves me somewhat apprehensive about return service.

Great place to buy a car.

I like the "no hassle" when buying from "First Choice Ford.

Vehicle Owner

Every time I have my vehicles serviced at this location they do everything to keep me satisfied.Everything is always great.

Great services

We were in and out. All the people were really nice and very professional. I will be recommending first choice ford to anybody that wants to buy a new ford.

First Choice Service Department

This is the first time I had to take my Cadillac SRX back to you a second time. I took it in to get my brake lines flushed and when I picked it up, I found out from my friend that the job wasn't done properly. So My friend called First Choice Ford the next day and explained what should have been done and hadn't. Your service people told me to return my vehicle the next day and corrected the job to my satisfaction. In the past i have been really satisfied with your service, and I hope this won't happen again. The mistake was corrected and I am happy with the job now. I hold no hard feelings toward your service department. Thank you.

First Choice Ford is the best!

I had a wonderful time. Everyone was very friendly and honest with me. I will be returning when I build enough credit with my current f150 to purchase a tremor from first choice ford if they have one available at that time

full service oil change

Excellent staff and service .always friendlyrics and helpful with questions about my new truck.

Great Service

The Service Dept. was very efficient, fast and professional. I called on Wed. they got me in on Thursday. Everyone there was very polite. Even though I didn't buy my car at their dealership. Two thumbs up for First Choice Ford. Thank You

Ford 350 Platinum

Sure glad we dealt with First Choice Ford. Everyone was so helpful with our decision. We are in awe with everything that is on and in this truck.

Owner

They got my truck in for the issue and it was fixed in a very timely manner

Service dept

Was very helpful in getting my f150 in for service. Helped with the spare tire key problem.

SHAINA

GREAT SERVICE, AMAZING STAFF, FAST SERVICE, GREAT DEALS,....................................................................................................

Vehicle owner

This is the second vehicle I've purchased from this location, to date I am completely satisfied with both vehicles. You did an excellent job as always, Thank you!!

thank you

No problem what so ever, I believe I already sent a reply, but see you next time

clean and comfortable waiting area

Customer service was great, a quick and easy process

buyer

Lincoln navigator. service was great. staff was great....

Good service

The staff was helpful good service on my 2013 f150 very happy

Great service

The Staff was very helpful. Only one incident.The tech was told to mark my next service due at7500 from this service. Since i use full synthetic oil and it is all road miles.I do not fell i need to service with less miles than recommended. If so please contact and advise. Thanks

Door sensor on MKX

Christina was very helpful and friendly. The meachnic that worked on the Car (Chris I think)informed me that it all went well and I should be good, howerver if I have any questions I could call and ask for him.

The Car

The mechanic kept the car till it was finished as he had found more wrong with it than what we took it in for. Wonderful work. Thanks for our safety.

In need of more choice

Just had a basic service, (oil change) performed, took longer than I was advised, I had asked the service desk a question and they said they would call me back with the answer, or have someone who would know call me back, never did. To me not returning a phone call in a timely manner is a terrible way to run a business. Just because you are the only game in town doesn't count.

Easy oil change

I was happy with my experience. Enough that I scheduled my F-350 in for a service the next day.

Great Service

I had a check engine light come on while driving from Rawlins, WY to Rock Springs. I took my 2011 F350 diesel in to First Choice Ford at 7:15 the next morning. They got me right in, diagnosed and repaired quickly. When I left, the check engine light came back on after just a few miles. When I returned, they got back to work, found the problem and fixed it promptly. Thank you for allowing me to continue my trip to Jackson Hole with only a minor interruption.

Oil change

Good job, in & out in about 45 minutes. Got oil on the exhaust manifold which made the truck smell awful. That happens sometimes I know. Just wish they would have tried to wash it off :) Great people working there. Thanks!

Great customer service!

Out of all the dealerships I have been to this is by far the best experience I have ever had! Larry Lloyd was my dealer. He was so calm and sure. There was no pushing only listening. He got me exactly what i wanted.

2007 Ford Escape

STAFF IN YOUR SERVICE DEPARTMENT WERE EXTREMELY HELPFUL AND PROMPT. I BROUGHT MY 2007 FORD ESCAPE IN FOR REGULAR OIL CHANGE AND SERVICE, HAD THE VISOR RETAINER REPLACED BECAUSE THE SCREW HAD PULLED OUT. THANK YOU.

connor allred

2006 Ford gt mustang, purchased in 2012.. brought it in on 8-23-2014 for something wrong with the engine. First tech seemed kinda moody. He want on vacation, the second tech Chris was awesome very helpful fixed the main problem. But a couple hours later my engine light came back on and it is still miss firing. So I had to bring it back in. Over all satisfaction 7 out of ten..

Excellent service and staff.

I love First Choice Ford for my maintenance on my 2008 Cadillac SRX and my 2010 Buick CSL. They do an excellent job all the time and the people who work there are always courteous and very willing to help you. When I need a ride home, the driver who takes me is alwy=so very nice. I have absolutely no complaints and I spread the word around for other people to know about how well treated you are and what a great job they do for you. I wouldn't go anywhere else.

Service department

Unfortunately for your company my scrutiny comes from personally working for Ford in service many years ago 9 to be exact. My wife did as well, and the girls were very nice but knowledge and follow up is key. Keeping in contact with the customer, not the other way around is also key.

Service

Very friendly and fast

service job

the service desk was right on it, the service dept. was quick & accurate with there service,completley satisfied with everything that was done.

Great Service

First Choice Ford dealership in Rock Springs WY is great and I would not trust any other service to service my truck.Thanks

very slow maintence/oil change

2013 ford f-150 fx4Service was ok took 1.5 hrs to do an oil change that cost me $55 could have done it faster and cheaper on my own. All fluids wernt fulled! Oil percent/ oil life wasn't reset by techs had to do that myself! Staff was friendly and nice!All and all I would say I'll come back because this is where I bought the vehicle but if service don't get better I'll find a company that wants to please their customers!!!!On top of which I was informed about coupons that FORD sends out and in the 1.75 yrs I have had this vehicle I am still waiting to receive any typd of coupons!!!!

Mr.

Outstanding in every way a truley great experience

Fast, efficient, works with the customer for appts

The customer service staff was able to get me in when I needed it. They were quick when I arrived for my appointment. They are very efficient. Thank you.

Amazing!!!

I live in Casper but have purchased my last two vehicles from First Choice and as long as I am buying Lincolns, I will buy from First Choice! The buying experience has been an absolute pleasure and Shance Kinnear is like no other!! He spent well over an hour with me showing me all features of my new car. He is just incredible to do business with! They delivered my first used car I bought right to my work and was more than happy to meet me half way with my recent purchase of my new one! I will refer anyone looking for a Ford product to First Choice. They gave me top dollar for my trade ins as well. I have bought a lot of cars and this is by far the best buying experience ever!! Keep up the good work!!

great service

you guys where outstanding, you saved our vacation, we broke down on the road and was towed to your dealership and you looked at our truck rightaway, fixed it and got us back out on the road. we thank you so much. the service was outstanding

Excellent Customer Service

I was greeted immediately. The gals were friendly and polite. I didn't have to wait very long for the service to be completed and they told me about the rewards program which I joined.

Awesome customer service

Friendly and helpful staff. I came knowing what I wanted, what I was willing to pay and Shance and Larry took my concerns showed me what was available and made the numbers work. I will definitely be buying my next vehicle from them. Thanks guys, your awesome!!!

Very good place to do business. Very nice people!

The young lady at the service desk was friendly and very accomadating. She got my truck in right away for an oil change and I appreciated it very much. I also work at a Ford dealership in Missouri so I had a little time to mull around in your dealership. You have a very nice place. I also talked briefly with some of your customers and everyone I talked highly of you folks. I always enjoy doing that when I get a chance to travel. It gives me a good read of what to expect. My son, Wade Leible has also done some business with you folks and has been happy with the service he has gotten there also. I told him last year to go to the local Ford dealer for service on his F-150 while he is working in Wyoming.

We love First Choice Ford!

The straight talk, fair pricing, friendly staff, willingness to help and the education! They get the highest rating in our book! In fact we were so pleased we purchased multiple cars and even an RV from First Choice Ford! We have driven BMWs and Mercedes in the past but never received the customer service like at First Choice Ford! We love our new cars and Ford!

Excellent Service

I loved that I was not pushed into buying something that I did not want. They went out of their way to get me the color I wanted even though it was not on their main lotYet.

Awesome job!!

Very accommodating, got us in and repaired and back on the road. They went as far as to offer methods to get lunch why we waited for the repair. This could have ended a long planned vacation trip. What a great group.

Great customer service at your counter

I like that I am able to schedule the appointment on line and that my car is ready when I get off work. I also like that the girls have coupons applied before I get to check out.

great service

The service I received was great and they made sure I got what I wanted , I love my new car

Nice people, quick service ,BUT....

Nice people, told me where to get a wrecker and parked my trailer in a safe place. Then got me right in and diagnosed. Was repaired by the next day.Unfortunately they didn't check new radiator hose clamps and it blew off in the middle of nowhere Nevada . Luckily I had a cooler full of water that got me to the next town where I bought $50 dollars worth of coolant.

Perfect experience

The sales team is exceptional at FCF. My husband and I told the sales team what we were looking for and they took care of every need and want we had, no questions asked.

Great to Shop at Home

It was great to shop at home and have an honest, kind and patient salesman. Happy sums it up!!!

Fantastic Place to Buy a Vehicle

Larry has been fantastic to work with. I live in Canon City about 430 miles away. Larry took the time to work with my over the phone and via internet. We were able to agree on a trade difference. Larry worked quickly to reimburse me for a new windshield that was damaged during the delivery of my truck. First Choice Ford will be the first place we look when we upgrade our Expedition in a few years! Thank you Larry!!!!

Best truck buying experience I have ever had

I bought my truck over the internet, the whole process started with Larry Lloyd he was vary up front about every thing. Before this I would have not even considered buying a truck over the internet, Larry answered all my questions, he even sent me the Blue book numbers on the truck I was looking at. He called and went over the blue book on my trade in and gave me the fair book and had only seen pictures of my trade. First choice was able to get a great rate on my loan. Danielle was the finance manager that got my loan all squared away she is fantastic, my wife was not able to make the trip with me to pick up the truck. Danielle got all the paper work set up and I was able to take all the paper work back to Cody and have my wife sign all the papers and mail them back. That made me feel like I was dealing with a dealer in my home town. Then to top it all off Chance gave me the real low down on my new truck, showed me all the cool things that I could use and how to use them for towing my trailer. Start to finish this was the best experience I have ever had buying a truck, there was never any pressure, best of all I felt like I was in control not being pushed in to buying something so someone could get a commission. I have told serveral people that if they want an unbelievable car buying experance they should check out First Choice Ford in Rocksprings Wyoming.

great service

service desk/waiting area complete, beautiful overhaul! I arrived near closing time to inquire about a simple key fuab reprogram. I was told they would squeeze me in... but due to unforeseen problems with my used vehicle it took them 2 hours to complete. I was offered a loaner car, instead of waiting. the staff worked overtime to complete this task, which was not scheduled. they apologized over and over for something completely out of their control

Great experience.

We were welcomed and asked what we were looking for. A Lariat 150 was brought into the showroom for us to look over before driving it. Driving the truck inside for us made a great impression.

Great Service

I was glad I was approved, given my credit score isn't the best. The service was great and got me into the vehicle that I wanted with a price I was happy with!

Great service

I was in a bit of a rush to go to work and they were super fast with my paper work. Also very friendly

Exceptional service

This was my first internet auto purchase. Danielle was always very informative and helpful each time I called. After the purchase was made the company I hired to transport the truck to Michigan could not get to First Choice Ford until shortly after closing time. The business stayed open to facilitate the pickup of the truck.

GREAT CUSTOMER SERVICE.

NEVER FELT PRESSURED. MY SALESMAN, SHANCE, WAS VERY KNOWLEDGEABLE ABOUT THE VECHILE BY ANSWERING ALL MY QUESTIONS. BY TAKING THE TIME TO GET TO KNOW MY NEEDS AND MY LIFE STYLE HE HELPED ME PICK OUT MY NEW FORD.

Great service

I asked a lot of questions and had a lot of requests and everyone responded so very politely and professionally. No one seemed as if they thought my questions were too goofy or too many. They all made me feel as they had time for me, and that my needs were important.

Great and fast service

Amazing customer service lady's were very nice and helpful they made the process easy ! my car was fixed right and in a timely manner

Great Service

I purchased my 2013 Ford Focus from First Choice Ford in Rock Springs and have continued to have all Oil changes and repairs done at this dealer they always take reallly good care of me and are very friendly and helpful Great Service !

Great Service

Because my work schedule I was surprised how easy it was to get service done with never having to come into the store. Awesome!!

Amazing Experience

We were pleasantly surprised by the easiness of the entire purchase of our new vehicle. We are very skeptical of the entire process and came in ready not to actually purchase a truck, but they made it so easy and quick that we were able to purchase the truck we really wanted. We greatly appreciate Shawn and the other staff at First Choice who made this purchase so easy and efficient.

Helpful staff

Well, I wasnt sure of the specific camper I wanted so it took a little time to decide and the saleman Shance was patient and helpful.

First Choice Ford

working with Alan the salesperson was great. He was very accommodating and knowledgeable. Danielle in the finance dept was also very enjoyable to work with.

Bad experience

We purchased a pre-owned vehicle so we expected some issues, but we had faith that the dealership had at least inspected the vehicle. The battery was dead when we went to drive it so the codes were all reset. Within 48 hours the vehicle was throwing codes.Within 2 weeks the transmission went out and within 3 months the vehicle will not start (major fuel line issues, ignition issues, and dead cylinders)! This vehicle has cost a lot more than it is worth. We don't have "good" credit but we were in a situation in which we needed a vehicle immediately. We were shown the "only" vehicle that we were told they could help us with. We were actually shown the vehicle they were having problems selling. We asked for a carfax and we were assured that we would get it, we never did. We felt pressured into buying this vehicle. We will never step foot into this dealership again, nor will we refer anyone to purchase from this dealership. Our neighbor purchased a vehicle from this dealership and within 1 week the differential and u-joints were going. In our opinion, this dealership does NOT inspect the vehicles for drive ability before sell nor do they respect their customers.

excellent service

The service I received was great they always inform me of anything I need or may need and they are always happy and have a smile on there face

great service, wonderful sales staff

the patient sales staff, the lack of pressure to rush and buy now...all the help with finding the right loan and pymnts for us.

Happy customer!

Shance Kinnear! Great guy, very personable, helpful and knowledgeable on the product he was trying sell, which to me is a huge deal! There's nothing more annoying than a salesman trying to sell you something they know nothing about. Well done Shance, in my opinion he needs a raise! All in all I was very pleased with everyone at First Choice and will look your way in the future!

Great service

Our salesman was great. His name was shance. He was the best. Nicest and most knowledgable salesman I have ever delt with. Process was quick. Love the vehicle and the dealership

Excellent service great sales team!!!!

The sales personal dont push they let u make ur own choices!!! They hung in with me for a year till i finally decided to purchase my new car oh and i Loved The Price!!!

Great service, friendly staff, quick process

Great service, fast, friendly, and I was given a coupon that saved me money, even though I wasn't initially aware it existed.

great people

I know a lot a people that work at first choice friends with all of them and they did me right on the 5.0 mustang I just bought.

Amazing dealership

Everyone was extremely friendly and helpful. I had a fantastic buying experience. I didn't feel like all the employees were in competition for my sale. It is NOT your typical shady dealership.

First Choice Ford

Prompt service, extra attention to detail, taxi service, pleasant and helpful telephone service, clear explanation of problems encountered, satisfied customer

prompt service

We had a family emergency and had to leave town on short notice, I needed my truck serviced and First Choice Ford was able to squeeze me in and service my truck very quickly. instead of leaving the truck for the day like I usually do.

Great service, great people

All of the employees at First choice are very courteous and friendly, even the new employees. It's more like dealing with friends than a business. Plus they always apply any available coupons or discounts to your service bill.

Great service, Friendly Proffesional.

Everyone was very helpful and gave us a good deal on our Trade-in which cemented a long lasting relationship between us and First Choice Ford. I've dealt with other Dealerships in the past which makes me appreciate the Friendly and Proffesional environment at First Choice Ford. I will be a returning customer !!

Great Service!

This is the second truck that we have bought from Derek Keller at First Choice Ford and are very happy with the service. We will refer anyone to Derek.

Great car buying experiance

I enjoyed the relaxed "no pressure" atmosphere. Everyone from sales to finance were very helpful with all questions. Great new car at a great price.

Great service

the sales rep was great, he was available for any questions i had and he checked with me regularly yet wasn't overbearing while i was shopping

service

Didn't have time for me blew me off went across the street and got service

Awesome Dealership

We were treated with such kindness and courtecy that in the future when we decide to purchase another vehicle we plan on driving from Missouri to Wyoming to do so. Thank you from the bottom of our hearts!

2009 Ford F250

Morgan was very friendly and easy to deal with. Larry Lloyd was also very helpful and both made the experience much less painful than can sometimes be the case. I will buy my next vehicle from Morgan at First Choice Ford.

exellent service and nice people

fast and convienent. They gave me a ride home and told me a time it would probably be done. They had it done faster tan the time that they told me.

Would come here again!

Kip and Joe were both very knowledgeable and a pleasure to work with. We also appreciate the experienced and helpful folks in the service department. Both at the counter and mechanic.

Highly recommended

We dealt with sales, finance, parts, service and ALL were extremely helpful with NO pressure.Morgan was especially attentive and helpful. Thanks for a very pleasant experience.

Great service

The customer service was as friendly as my grandma. My salesman was very helpful and got me everything I needed. He helped me move my belongings from my old truck to my new truck..

Tried there hardest to void a warranty, over charge want...

Tried there hardest to void a warranty, over charge want to change every part under hood no the problem. Not goo at all! NO use of proper ASE testing techniques. ie using a water bottle to collect fuel samples really!. Do not go here for service they will rip you off

In my opinion,this dealership should be avoided. I have...

In my opinion,this dealership should be avoided. I have had experience in both ATTEMPTING to purchase a vehicle and most troubling,visits with the service department.The first thing you'll notice is the general,disgusting unkempted appearence of the facility.Dirt on the floors everywhere(showroom,service department,waiting area),dirty door-handles,windows,etc,etc.The parking lot is a challenge in avoiding the pot-holes and debris. Not very confidence inspring,but they are the only Ford dealer with in 80 miles(or more).You would be right if you guessed your vehicle would be a mess after the service dept. finished with what ever they did for you. My most recent experience concernce an ongoing quest to get the defroster of my 2009 Explorer LIMITED fixed. The unit will quit blowing warm air after variable miles of uninterupted freeway driving. VERY dangerous as ice,snow and road spray will build on the front windscreen. First Choice Ford has seen this vehicle multiple times and has been UNWILLING to do what is needed to replicate the problem. The service manager and master tech I worked with were,in my opinion,condecending,arrogent,disrespectfull and rude. I was told that they could not duplicate the problem in the shop,therefore no more will be done. There is no problem with the defroster in the shop. The problem happens regularly, but only after uninterupted freeway driving.I am sure they see their share of bogus claims,but they did not attempt to duplicate the conditions that cause the problem. I will NEVER buy a vehicle there and will do my best to spred my discontent with that stealership.

Negotiated the purchase of a pickup online. I asked...

Negotiated the purchase of a pickup online. I asked plenty of questions about the mechanical condition and whether there was any rust they were elusive and dishonest on both my questions. Both outside mirrors were broken and inoperative they both needed replacement, their was rust on the under carriage and rocker panels, oil cooler needed replacement, fuel filters were in poor shape, tailgate did not shut properly, wheels where surface rusted, two out of the four back up sensors were broken, windshield had large chips and needed replacement, front grille was broken and passenger fog light was broken and needed replacement. They also told my wife the truck would be detailed filled with fuel and ready for my arrival, which was not the case, the truck was filthy with trash in the bed of the truck. They presented me with a fuel voucher and pointed me to the local gas station. I asked the sales person some questions which he seemed incapable of answering either from the lack of knowledge or the lack of trying to answer them. My wife and I payed for this truck before I arrived and were now stuck with our choice and I believe I was treated as such. They could not wait to get me out the door. Lesson learned I will never buy a vehicle online again taking someones word. Do yourself a favor and examine the vehicle in person before you buy from First Choice Ford.