Ferman Chrysler Jeep Dodge Ram

Beautiful Experience

Tarek Kassem was a wonderful salesman and I would recommend him to all my friends and others. The entire staff got me in and out as quickly as they could. Very Satisflied

Awesome Salesman, TAREK

I had been dealing with a different dealership and was not happy with the sales person. I came to Ferman and was immediately greeted by Tarek Kassem. First impreesions are everything and he made a good first impression. He asked questions and unlike other sale people, he actually listened. It was a great buying experience and Tarek was outstanding from begining to end. I have passed his name along to all of my friends and will be sending his information out to my coworkers as well. Thank You Tarek.

Tarek is an outstanding salesman

Tarek was outstanding to work with. He asked me what I was looking for in a car and matched me with the perfect car. It was a mostly painless transaction and I am very happy with my new car. He definitely knows his inventory and did a great job working with me.

Mike Hyde hero of the day

Mike define the great service that Ferman can only hope to provide every customer.mike was straight forward and at the same time gave it his all in making my problem his and then resolving it.I showed up without an appointment with a dead battery and Mike changed up his game plan to get me going so I could catch my flight to Boston.THANK YOU MIKE

Appreciate Your Recognition

Ferman Auto offered military/veterans/law enforcement, etc. a complimentary oil change for which I am extremely grateful. It just affirms my choice of you as my favorite dealer. Thanks again for your recognition and kind jesture.

Customer friendly!!

Very friendly, knowledgeable, and professional. Had very poor experience with dealership where I purchased my vehicle, so realize not all dealerships are the same. Real pleasure doing business with Ferman!!

Quick, friendly, expert service experience

Got me in for some "owed accessories" for the New Truck I purchased. Installed quick and expertly. Thank You for the superior service experience. Always clean waiting area, and TV's help pass the wait time.

Great buying Experence

I was nice to be able to talk. They listened to what my needs were. We tried to make a deal that first night but couldn't. I waited for the next months incentives to see if we could come to a deal. Two days later they gave some more and so did I and we both ended up happy with the deal. Finance was also great to work with.

Oil change

Everything was great! Always like to work with Jamie. He's always in a good mood and very helpful. Will definitely continue to use Ferman Dodge.

Steve Brawer

Service was great and on time,,I appreciate that,,,found a problem I wasn't aware of and fixed it so my jeep would be able to run off-road,,,,

Great interaction

Manager went out of his way to make the deal happen. Sales person stayed late until the deal was done, good communicator, made.the visit worth it.

Awsome

I bought a 2016 Dodge Journey Peter and Eric did an awesome job making my payments where I needed them making it stress free for me I was a little bit nervous I would definitely recommend them and I love suv

Excellent

Always excellent service by Steve in the Service Department. Can't find anything to complain about. Will continue to bring our vehicles to this dealership.

vey happy with new car

The staff worked hard to work out a deal that we were both happy with.Hopefully we can do it again in a couple of years.

Playing phone tag for months

I bought a brand new 392 Charger off the showroom floor backing in August. The car was missing Two electronic updates. A week after after I had it I was driving and my OIL PRESSURE went to ZERO.It's now October 26th, and I'm still playing phone tag.

Had a fualty backup camera

I had a faulty backup camera, image was upside down. Ferman diagnosed and replaced camera. Everything is rights side up now. Service rep Steve Brawer is always a pleasure to work with. I have had my car serviced at Ferman since I purchased it in 2013 and have always been extremely happy with their service!

Ever want to buy a car, please just go here.

If you're looking for a jeep, dodge, or Chrysler, just come here. I bought my 2017 Jeep Wrangler from this dealrship..Peter was awesome! Wasn't pushy, let me look, was patient, and his manager Eric definitely was patient. They helped find a good deal, and they both knew what they were talking about when it came to Jeeps, which definitely was a plus for me.

He went above and beyond...

I purchased a 2015 Chrysler 200 from this dealership. I dealt with Ken Levinsky in the sales department who was very friendly. I was very impressive by Robert Packard, the Finance Director. He took his time to answer all my questions. He was very professional, friendly, courteous and extremely knowledgeable regarding all aspects of the car buying process. I've had a negative experience with a difference dealership, however Robert restored my faith in the dealership business. I will and have referred him & this dealership to friends, family, co workers & my clients! Keep up the great work!

Internet sales!

The only reason not a 5 is it took a long time waiting for the finance people, not alot of things to do in the waiting room of the used car office! Robert was exceptional as were all the guys I encountered, just took longer than I would have liked!

Service good - Sales not so good!

Service good but sale disappointing - bought my last two Jeeps elsewhere as way out on price! Its a shame because I used to buy at Ferman but can't get a deal there now!! 2016 Diesel Grand Cherokee is the best one yet - blows Hemi away!

Great experience. Above and beyond customer service and sale

We recently helped our son who lives out of state and is currently active duty in the military search for a vehicle to replace his recently totaled vehicle. We stopped at Ferman Jeep in New Port Richey and talked with salesman Pete Andrianopoules who was very helpful in finding our son the vehicle that he wanted. He went above and beyond getting the process ready so that our son could fly in and quickly complete the purchase. Many thanks also to the Sales Manager Walt Wallace for also assisting in making this possible. Finance Manager Scott Poth wasalso very helpful in finding affordable financing and completing the process for out of state titling. This is our first experience with Ferman but we are very pleased with them and plan to consider them for our future vehicle purchases. Many thanks to all involved. We really appreciate your service.

Above and Beyond

Ken Levicky went above and beyond to assist me with my new vehicle transaction. He is patient, funny and a diligent worker. He ensured I was comfortable during the entire process and addressed my needs and concerns immediately. I would definitely recommend him to any young person or couple coming into look for a vehicle. Excellent job today Ken, great job.

wiring/ short in the car

I brought my car in because the Computer was shorting out. I explained when I came in back on June 10th, that something is shorting out the computer. I advised that i was able to unplug the neg cable and make the engine light go away and fix the car until it shorts out again. They first insisted the problem was the TIPM basically all the FUSES for the car. It was over $700 and did not fix the problem, infact it lasted about a month before the computer shorted out again. Now they told me its the computer that needs to be replaced, They wanted another $900.for it. They agreed to knock the price down to around $550. They also guaranteed me this would fix my car and if it ends up being something else its on them because for the $700 repair that didn't need to be done and the $550 computer that didn't need to be done the car could have been repaired if they diagnosed it properly.Well guess what it didn't fix the issue so I had to again bring my car back in August, They kept my car for a week, they didn't let me know what was going on and they didn't give me a loaner. I picked up the car and it lasted less than a month once again. This time i got the GM involved Jason Whidden who said he would take care of. He set appt so that i could have loaner this time and not be without a car for a week again. I got the car back and this time they replaced 2 wires that are the supposed cause of the short but still have not fixed the car the computer is still shorting out. After placing this review I was called by the GM Jason who set us up with a loaner so that they could again attempt repair. They got Chrysler on the phone and they replaced the ignition. When I picked up the car I drove across the street for dinner and the car shorted out again. We immediately returned to the dealership where they gave us the loaner car back. They searched high and low throughout the wiring but have not been able to locate what is shorting out the computer. They replaced the computer and attempted multiple times to short out the computer the same way I was. I think it Has to do with T15 circuit since of the codes before it shorts out was p0882 which also relates to listening to the radio while the car is not running. To me that seemed to be when the short was occurring. I picked up the car this morning 11/8/16 so time will tell if computer number 4 does the trick or if there is something that is still shorting it out.

Maintenance Service

The service provided was exceptional from the moment I arrived until it was completed. The waiting area was excellent. The experience was a good one.

Nice folks, recommend Michael Cantrell

We didn't purchase a vehicle but I highly recommend salesman, Michael Cantrell. He was very nice and treated us with respect and was very accommodating (also a Vet).

I love my Ram 1500 and Michael Cantrell is the best!!!

My old minivan was on its last leg, and I had spent several weeks shopping for a new truck. In my search for the perfect vehicle, my son and I hit just about every dealership in our area, and believe me, I encountered my fair share of smarmy, annoying, and condescending salesmen along the way (not sure if that was their personas or if it was because I am female??). Anyway, I went to Ferman to look at a specific truck that was advertised online. As I pulled into a parking space, a salesman approached right away. I almost dreaded getting out of the car, but then I met the most awesome salesman ever, Michael Cantrell!! Michael is the complete opposite of smarmy!! He took me seriously, listened to what I wanted, treated me with respect, didn't try to steer me to a different vehicle, and didn't pressure me to buy. My adult son is a total gear-head and was my automotive fact checker during my car search; Michael answered all of our questions and was very knowledgeable about the truck's features. He understood that this was a major purchase for me, and he truly had the patience of a saint. Once I found the perfect truck, my husband and son, and I went to the dealership to close the deal, but we couldn't initially reach an agreement with the business manager. Even after we walked away, Michael stayed in touch and kept working to put the deal together, and within a day or two, he made it happen (and even got the side-steps and tonneau cover that I wanted)! Once the deal was made, the financing process was a breeze. Thanks to Michael and the sales team, I got everything that I wanted at a fair price, and I love my new Ram 1500! He even followed up with me after I purchased the vehicle to make sure I was happy with the truck. Michael is truly the epitome of great customer service, and he made buying this truck a pleasant experience! Although I dealt mostly with Michael, everyone I encountered at the dealership was very professional and helpful. It just seems as if the culture at this dealership is customer-centric, which is so refreshing for a car dealership. If you are looking to purchase a new vehicle and want to be respected and treated like a valued customer, then reach out to Michael Cantrell at Ferman Chrysler, Jeep, Dodge, RAM, of New Port Richey. Additionally, thanks to the women and men, like Michael, who have served or is currently serving our country, we are able to enjoy many freedoms that some of us take for granted, including the simple things like voicing our opinions and writing reviews. Support our Vets and remember their sacrifices. God Bless!!

Great service, friendly folks

Work performed as promised. I brought vehicle in , axplained my concerns, I was called to let me know what needs to be done, I was good with service performed.

Excellent experience

I began shopping for a wrangler in April. I was very sceptical of going from dealership to dealership at first. Then I met Michael Cantrell. I told him immediately that I was not purchasing any time soon. He was very respectful and didn't brush me off like the other sales people I had the misfortune of dealing with. He kept in touch with me for over 5 months. The time came and I was finally ready to buy. I bought from Michael because he did exactly as he said. He kept in touch, swnt me.information on different jeeps month after month. He is by far one of the greatest salesman I've ever had the pleasure to deal with.

Top Quality Service From A-Z

We purchased a new 2016 Jeep Cherokee Trailhawk (Apr 2016) from Ferman Chrysler Jeep of New Port Richey, FL. Our salesman was Michael Cantrell, Jr . While relatively new to this dealership, his knowledge, his enthusiasm and his professionalism were, and are, outstanding. He has been able to teach us the ins and outs of all the computer systems and special features of our vehicle, and remains willing to help us to this day. We now have 17,000 miles on our Jeep, which includes over 1,000 miles off-road, and we love it.I would also like to thank Julio for his willingness to help whenever needed.The service department has been great (Thanks Michael Hyde) and performed all of the routine maintenance to date.Great team! Great atmosphere! Very friendly and competent!

Professionalism and Excellent Customer Service at It's Best

This was a first car buying experience for my oldest son. We had visited Courtesy in Tampa on Hwy 60 and had such an awful experience. My son was hesitant about going to another dealer but I persuaded him to try Ferman. We walked onto the red carpet as soon as we arrived. My credit isn't the best and my son had no credit but Ken Levicky and the guy in finance( I can't remember his name) worked diligently for us and my son left feeling like a million dollars. Thanks to Fernan for making a wonderful experience for my son and myself! We are proud to be a part of the Ferman family!

My new Cherokee

In one afternoon, my faith in the car sales process has been restored. Pete Andrianopoules was great to deal with. He took his time walking my wife and I through their inventory and went out of his way to explain the different features in the vehicles so we could narrow down our selection. After the test drive, our plan to explore other makes/models went by the way side. We knew we found the vehicle we wanted so no need to spend more time going from dealer to dealer. We worked through the basic with Pete and then were handed off to Scott Poth. After a short discussion with him, he went to work and not only found the financing we were hoping for. He found better! What a classy guy! He did not have to do what he did but in the end, he convinced us that Ferman is the kind of dealership that really cares about their customers.All in all, what a great afternoon that ended with a drive home in our new Chrerokee.

Wow factor

Wow what a truly exceptional experience, front the Top with Jason the GM and a special Thank to David Lee is an awesome asset to the dealership . Finance was painless and Ray my salesman did an outstanding Job. On a sale of 1 to 10 I give Ferman Chrysler an 11!!!

Ferman seals the deal, again!

Stopped by the dealership really just looking around at first, then got to thinking more and more how I didnt use my current truck like a truck anymore. So I started eyeballing a certain preowned Jeep Wrangler on the lot, and then I went ahead and let Pete know I was interested. It was interesting for me, because for once I wasnt in a situation where I needed a new car or truck by any means. It was more of a, well, if it happens then it happens situation. And after a couple days of back and forth with Pete and Walt, we all came to an agreement and the sale was made. And to honest with you, I didnt know I was in the market for new used vehicle, butI couldnt be happier with my certified Wrangler. Thanks again to all the people who made this happen.Semper Fi

Great salesman!!

I have never felt more welcome at a car lot. Michael treated me with the upmost respect. To be honest that is why I bought from him. I would also like to thank David and Robert.

Very simple process, just want I wanted

I really didn't have much time available for paperwork, so everything was done over the phone and email until the date of pickup. Anyone who has purchased a Wrangler knows that the dealer experience can make or break it for you, and I was pleased that the process of buying a keep was simple and fun. Wish we'd been able to get there a little earlier for a tour but that was completely on me and the dealership bent over backwards to accomodate my time slot.

Tough customer!

I want to give a thumbs up to Mike Cantrell for his patience in a tough situation. I came in looking for new car after my previous purchase at Ferman - 2012 Dodge Journey - had repeated transmission problems. On 4 occasions the transmission failed, ruining two weekends with my son. I finally gave up and went to trade it in last weekend. With the unique situation, Mikes GM, Jason Whidden basically took over the negotiations. We went back and forth a bit and was told I got about $4000 for my upside down trade in (about $900), inconvenience, rental costs, towing costs and a very disappointed son who missed his BMX state championship weekend. I was told it was the best possible but I don't really know! Sticker was $30,990. Lease order shows agreed value of $31,250 (+$260?). Service fee, service contracts and protection package brought it to $33,130. On the lease the agreed value was $31,849 (+$599?). Add in service contract and trade payoff and capitalized cost was now $34,010! Not seeing where I got credit for my time, costs and inconvenience. I did get what I wanted - a car that ran with no new up front cost at about the same cost per month. Just not sure about the numbers at all and I should be! My responsibility too. After 2-3 hours I'm tired and want to get it done. End of the day I don't care that much. I'm driving a new car for same monthly cost, leasing not owning but OK w/that. Did I mention problems with the new car? Back in today for service at 150 miles! (Steve in service is terrific!) Parts ordered and have to go back again. 6th visit in a month! Not sure how anyone could look at this as an exceptional experience. Some of the rating below I can't fill in because I just don't know what I got!

Overall a solid experience.

This started as a typical car buying experience filled with multiple hands in the cookie jar and your stereotypical back and forth haggling but in the end, once ego's got set aside and everyone decided to focus on the task at hand we were able to get a deal done that everyone felt comfortable with. Tina, Julio, and Mike C were all excellent. I am not an easy client to deal with as I expect excellence. When all was said and done, we all got what we wanted. Go see Tina, she is a great salesperson. Julio is the only sales manager you should deal with, he is upfront and if he was able to tolerate me he can deal with anyone.

Great Experience buying a new car!

From the online and on phone help to working with salesmen in person, my experience was very pleasant and went very smoothly with no surprises. I love my new Compass!

Fast and very Friendly

Thank you Cosmo! I love my new Jetta and it was just what I was looking for and around the right price range. The process was fast and it wasn't as stressful as it could have been. Thank you so much!

Best experience ever buying a car

I am extremely pleased with my new Grand Cherokee Laredo 2016 and my purchase experience with Ferman Chrysler Jeep of New Port Richey was excellent from start to finish. Kenneth Levicky was my first contact and I could not ask for better treatment assistance and guidance through the entire experience . Mr. Levicky was personable , very knowledgeable and professional . Immediately made me feel at easy . No high pressure techniques like I had experience before. He made sure that my car was ready to go on time . On the scale of 1 to 10 I would rate the overall experience a 10 + .

Great experience!!

I had a great experience at Ferman Chrysler Jeep. Kenneth Levicky was an outstanding salesman who patiently answered all my questions and helped me to find the vehicle that was perfect for me. He was very knowledgeable about each vehicle he showed me. He also made sure to show me the different features of my new vehicle and hooked my phone up to the Bluetooth before I left which was extremely helpful. It was a very easy and simple process from start to finish. I would highly recommend Kenneth and his team to anyone looking to purchase a vehicle.

Fun friendly saleswoman

Thanks Breanna I am loving my new Challenger SRT, lovingly named Macho Man. Breanna is top notch saleswoman! No pressure. Professional. Knowledgable about the products.

Excellent knowledge and service!

Thank you to Tracy B and Scott P for all efforts on helping me this weekend on the purchase of my new Charger. Absolutely the best service and I appreciate all the help you guys gave me. Excellent service as always that's is why I keep coming back! Side note I have 3 more years until my 13 yr old need his first ride!!

Best all around deal ship I have ever dealt with !

Everything from start to finish in ordering my car was flawless they were spot on in every detail , Roy was the most easy going salesman with zero pressure and answered everyone of my questions ( which I asked a lot ) I would definitely go back again for future cars for my sons ! Thanks !

1st class service

I was treated with respect. Willing to work with me and one of the most knowledgeable sales rep I have ever seen. Would recommend this dealer.

Sold a defective "Certified Pre-Owned" Jeep

We purchased a 2011 Jeep Patriot from Ferman of New Port Richey on July 17, 2016. We originally thought we had a very pleasant car buying experience with Tracy Buczkowski and Finance Director, Robert Packard.On Tuesday, August 23, 2016, my husband was driving the 3 miles home from work when the Jeep stalled while turning in downtown Tampa. We had the car towed to the nearest dealer, Jerry Ulm in Tampa. We were informed our newly purchased Jeep needed new wheel bearings and had axle fluid leaking. I told Jerry Ulm the car was a Certified Pre-Owned vehicle purchased a month ago that had just been through a stringent inspection. Jerry Ulm said the Jeep would not have passed their inspection and the work was not going to be covered under our Certified Pre-Owned Warranty.(In reviewing our Warranty, axles and wheel bearings are specifically covered under the Certified Pre-Owned Warranty). They are also supposed to be inspected prior to classifying a car as "Certified."We received the vehicle back on Friday, August 26. I immediately called Tracy Buczkowski to inform her of the Jeeps mechanical issues. She assured me that the Pre-Owned Service Manager would call us back. Although the store is open all weekend, we wanted to give the benefit of the doubt when we didnt receive a call back on Friday, Saturday, or Sunday. But now it has been a week. I also sent an email to them on Tuesday, August 30. No response. I cannot believe that this is the way Ferman does business.

Ferman worked with me, and put me in the truck i wanted

I think the salesman (Adam Rugg) was great Adam knew what i was looking for and also knew what i was able to pay In the end result Adam is the reason why i continued to be a client of Chrysler..If there were anything i would change about the Ferman dealership it would be two things: 1st, I would have liked to meet the owner of whom i purchased a vehicle from when i bought it. 2nd, In the past every time i needed service, I'm left leaving a message and sometimes don't get a call back till the next day. Ferman needs to step up there service dept. If this helps i will direct you to a chrysler dealer that has their act together in there service dept. (Dutchess Dodge in Poughkeepsie NY. ) I have purchased 7 brand new Rams from Dutchess Dodge because of the service. You are only as good as your service.. Sincerely Glenn Pollack and feel free to call me on this.

New dodge Rt charger

Adam Rudd was a big help on the new car for the forth time and Eric dugs was a big help in financing and Jason the sales Manager was the best

Amazing and Pleasant

We were in the market to upgrade our 2014 Dodge Ram 1500. We had a bad experience the night before with another dealership in Tampa. They obviously didn't need new business. From the moment we stepped out of our vehicle we were greeted by Ken Levicky. Very personable and pleasant. We told him what we were looking for. From that moment on we felt comfortable and appreciated. Ken and the finance guys were AMAZING. We purchased a 2016 Ram 1500 Big Horn Crew Cab and could not be more happy. We will recommend Ferman Chrysler Jeep Dodge and forever be a loyal customer. Thank you again to all that made our buying experience such a smooth and pleasant one.Dale and Stefani White

This was an exceptional car buying experience!

Michael , Scott and Robert treated us like old friends. The deal was quick with no pressure. Michael gave us first class treatment from the minute we walked on the lot and we will recommend him to our friends. Thank you!

2 new car purchases

Our salesman Ken was awsome. I came back and purchased a second car from him. I work in sales and understand customer loyalty. He was very knowledgeable and did everything he could to make my experience a great one. I have purchased cars from different Ferman dealerships and after my experience I will go back to Ken to purchase my next car in the future.

Repeat business

Thank you Ken Levicky for all your assistance in trying to find the perfect vehicle. On a 950 day, you just kept bringing me the vehicles I wanted to see. Your friendliness and professionalism were above reproach. I look forward to sending family and friends your way. Also a big thank you to Julio Ayala for his kindness and persistence during this process.Sincerely Carol Cochran

Thank you, come again!

I have to say that my shopping experience with Ken Levicky was great. I came in to Ferman with only an idea and left several hours later with a dream Jeep! The day was so hot, but Ken was very patient and remained cool. I was very anxious about everything, but Ken was able to answer all of my questions--even the ones that I didn't ask! I would certainly recommend Ferman to anyone that is looking for a new vehicle!! Thanks so much!!

Poor Salesman

My husband and I have been speaking to Roy Faulkner for a couple of months now on financing a 2016 wrangler unlimited. He explained to us that we needed $4,000.00 down before we could do the deal. We saved and kept in contact with him during the 2 months and when we were ready we contacted him again to let him know we were ready and to have a jeep ready for us by the end of the week. When the time came he stated he had 8 jeeps within a 400 mile radius that he could get for us. He said he would contact us first thing this morning and we never heard from him so my husband calls him at 12:00 and he does not respond. again an hour later and he says hes in a meeting. Then at 3:00 my husband contacts him again and he says hes been with a customer since 10:00 a.m. so my husband tells him he doesnt appreciate being ignored and him not letting us know something. Roy then tells us that he wishes us luck with someone else to help us. What kind of salesman does this? Why did he offer to help us so much and then drop us when we are ready to make the purchase??? My husband then calls and leaves a message for the sales manager to call us back and at 3:00 today and it is now 7:30 and still no respond from anyone at all.

Sales/used

Good shopping experience buying a used car from Ken Levicky. He is patient and calm and a lot of fun to work with. Over all a very pleasant experience. Thanks again Ken. P.S. I love my car.

Best car buying experience ever!

Our salesperson Chris Zenick is the most honest and sincere salesperson we have ever met. Our purchase was agreed over the phone before we even test drove the car. To my surprise , what we had agreed on was actually the final price. I've never experienced that. Not only are we now Dodge we will always be when we can purchase again from Chris Zenick and the amazing team at Ferman. . Plus, I saved thousands of dollars compared to other local dealerships.

Excellent Service

You will not be disappointed at Ferman of New Port Richey! They are extremely friendly, fast, and give excellent discounts and incentives! Chris Drozdowski worked hard at helping me find the vehicle that fits my needs, answered all my emails and texts promptly, and went above and beyond at making it fast and easy to take home my new car! Robert Packard also went above and beyond at making my new car affordable and the finance process go smoothly! I highly recommend working with both of them for your next purchase and you will not be disappointed!! Ashley

August Jeep Purchase

I had a great experience at Ferman's! Ken Levicky was the best sales man I have had in 22 years of buying cars! I will go back again to Ferman's in the future.

A very nice experience.

A very nice/ friendly experience. Service Tech was extremely friendly and informative. Perfect estimation of wait time. I would most certainly recommend a friend or family member to the sales or service department.

Great experience wth Chris Muniz!!!

First time purchasing a vehicle at a dealership and had a grata experience with a knowledgable salesman Chris Muniz, we were able to find and get me Into a ram truck that Iv always wanted and at the payment I was looking for. I couldn't have been any more comfortable with the service received. I would recommend anyone there for new or used

Friendly, Welcoming, and Professional!

Our experience at Ferman was nothing but good as I got my "new" pre-owned Dodge Journey! Breanna Banaciski took us through the whole process, and it was a great departure from the typical sales lot. We had our two kids with us, and while most dealerships ignore the kids and try to press on like robots, she completely embraced our family and went above and beyond to make sure everyone was comfortable and happy. We really felt like we were speaking with such a genuine person, and that ultimately made us much more comfortable with our purchase. We highly recommend both Ferman and Breanna!

Work was done quickly. Informed of everything to be done.

Ferman continues to provide excellent service. It's a long drive from Pinellas Park, but worth the drive. They are always on time and keep you informed throughout the service engagement.

Great Salesperson

Michael Cantrell handled my car sale and did an outstanding job taking us through the process. The whole staff is very professional and had great knowledge go the process from beginning to end. Thank you all for your help!Jerry Colvin

Service Dept. Service improved.

Past experience for 18 years has been poor but the facilities and service have improved for parts and service.. Although costs, like most dealerships) are higher than seems reasonable, good service does ease the pain.

Thank you for all your help!!!

Thank you for all your help getting me into my new 2014 town and country..my wife loves the car!! You guys made the whole process easy for us and for that we are so grateful .Chris muniz! You are awesome! I will definitely recommend you to others. A pleasure to work with!! Thanks again Eric and Chris !!

First time customers, very pleased.

We were pleasantly surprised that the staff arranged for our financing while we were there , and then delivered the new car to us on the same day so that we could drive it home. It was a very pleasant experience.

It Was Good Experience

Over it was a good experience with the purchase of the vehicle and the sale staff and financing was pretty easy. The overall experience was good.

Best service at a car dealership

The customer care service was on a scale of 1-10, an 11, I kid you not. From the minute we entered the dealership to the time we pulled out with our Challenger bar none the best. Our salesman Raymond Hasss' knowledge was incredible. I would recommend this dealership to one and all. Everyone from Ray our salesman to the sales manager Walter Wallace as well as finance department, Robert Packard was a wonderful, knowledgeable and friendly staff.

Recall

I was taken care of in a great way by the service dept. They was ready when i showed up and finished the job when promised.

Sold Car

This week I stopped by Ferman Chrysler Jeep Dodge to sell my 2010 Dodge. The dealership offered a fair price and handled the process very professionally. Out of 3 Chrysler jeep Dodge dealerships I visited, Chris at Frerman's would be the one I would visit should I be interested in a new or used Chrysler product.

Another Great Purchase From Ferman of New Port Richey, FL

This is my 6th purchase from Ferman of New Port Richey, FL. That have a great team. I purchased 5 vehicles from Ray McGee who is now retired. To my surprise the salesman that helped me this time was named Ray but his last name is Haas. Ray did not pressure me at all. I have never been pressured at this dealership in 25 years I have been going there. Ray made me feel right at home and knew cars and trucks. He helped me pick out a Dodge Ram Sport that is BAD A**. The next time I go to Ferman I will shop again with Ray Haas. The assistant manager that assisted with the sale was Julio Ayala. Julio also did an outstanding job. Did I say the truck is BAD A**? Well if you missed it then I'll say it now. The truck is BAD A**. And the people at Ferman of New Port Richey? THERE ARE NONE BETTER. You can take that to the bank.-Bryan

BEST car buying experience we have ever had!!!

HIGHLY recommend! Professional & very easy experience! No pressure to buy & worked to give us what we wanted & needed. Made us feel like family. Our SALESMAN, BRANDON HICKS, went above and beyond to get us the best deal he could. A VERY knowledgeable and professional young man. Works for YOU and what YOU want or need. FINANCE MANAGER, SCOTT POTH, was VERY helpful in the financing of our vehicle and went above and beyond to help us with the possible refunds we could receive from our previous vehicle financing. GENERAL MANAGER, JASON WHIDDEN, was happy to hear that our experience was so good. We were never left uninformed as we received either emails or phone calls to make sure we were completely satisfied with our purchase and the way we were treated. The dealership is beautiful and is there for the customers from padded chairs and TV's in the customer lounge. Not to mention the free morning donuts, afternoon pop corn, free coffee, soda and water. You can always see what's happening in the Service Department with the updates on the several TV'S throughout the dealership. This was the BEST car buying experience we every had!! THANK YOU to everyone who helped us with our purchase and making us feel like family!! We will recommend Ferman of New Port Richey to all our family and friends. To sum it up we were greeted with a smile and left with a hug.

Awesome experience!!!

I can't say enough about the experience my husband and I had! First, at 9 in the morning my two young kids and I walked in and were immediately greater by Breanna. She was very informative and full of life. She was amazing with my kids, as well as patient. Later when I came back with my husband she was patiently awaiting my arrival. She kept great communication with us throughout the entire process. I couldn't believe this was her first official sale. I also want to say once again how impressed I am with her managers and coworkers. I have NEVER seen a company so welcoming to new people. Robert was excellent and so patient with her. Jody sat and talked with us while we waited for paperwork. That tells me a lot about you and makes me want to continue bringing you my business as well as refer!

Service/ oil change

SErving with team was professional and welcoming. I arrived 20 minutes early and they were able to get me in right then for oil service and tire rotation. Surprisingly was out in 45 minutes. Thank you Jamie!

Amazing buying experience!!!

My family and I couldn't have been more happy with our experience at Ferman of NPR. We were car shopping for four days and have never been treated so well, very polite and not pushy employees. Absolutely amazing with children and very patient. We will definitely be back and would highly recommend shopping here!

Great Team !

From start to finish I was treated like the only customer in the place... I came to this dealership because of the high marks they got in reviews and I was not disappointed at all.. I started my shopping online and was greeted through chat by Walt who reassured me they could help me through the process.When I showed up the next morning I was greeted by Walt and his salesman Robert. Robert took care of everything and treated me as a friend from the beginning... I was comfortable and surprised that there was not any hard sell or misleading tactics to try and get me into a car of their choice instead of mine..What I saw online and wanted is what I drove off the lot with that day...They even washed the truck and filled up the gas tank!..I have never bought a car from a dealership with such class and style..I have to mention Scott who got me in and out of financing in half an hour so I could get to work on time that afternoon...What a team....A+++ all the way... Honest and Trustworthy..They did what they said they were gonna do and that means a lot to a consumer.

Friendly service

Everything was great. Britney Reed was amazing and very knowledgeable. The waiting for financing was a bit long but other than great... in the end very happy

"Perfect Buying Experience!"

Had an incredible buying experience at Ferman Chrysler/Jeep/Dodge/Ram. To sum it all up the overall experience was exceptional. I have not only purchased a 2016 Chrysler 300C but also a 2016 Jeep Cherokee Overland within a few days of each other due to Tina Robinsons focus on making it a wonderful experience for me. Tina was willing to take whatever time needed to make sure I made the right choices. She was fun to deal with, friendly and a class act in respects to representing Ferman. Tina contacted me in response to me reaching out on an Internet search and was very helpful and very patient. When I went to the dealership, with knowing what I wanted in mind. She facilitated the process on both purchases and made the experience quite pleasant. (so many car salesmen associates tend to be "fast talkers", pushy, obnoxious shysters, make one feel like a piece of road kill with vultures swarming around and don't seem to hear well). Tina taken that extra steps to make me, the customer, very happy and more than satisfied with her professionalism beyond my expectations. Tinas key values were patients, honesty and respectfulness. Scott Poth, the Finance Manager, another bright spot, completed the necessary documents and other paperwork very fast and made both car sales in all aspects of accuracy and stress free experiences. Accommodations at the dealership were very comfortable. "Attention to the Customer", want a Fantastic car buying experience, I definitely recommend going to Ferman Chrysler/Jeep/Dodge/Ram for your car buying needs. This dealership was helpful and very friendly. Top Notch!

Service Dept.

Service Dept. was great , The persons name was Steve, He was very nice, He took great care of me. I was very happy with my visit

excellent buying experence

I have bought over 40 new cars & 7 motorcycles in the last 50 years. I traded my 2015 dodge challenger in on a 2016 Chrysler 300S on June 22 2016. This was by far the best buying experience I have ever had. I live in Panama City FL 300 plus miles away. When I am ready to trade again Ferman will be my first stop. I manage an overhead crane service co. which prides itself in building relationships with our customers. Many 30 yr. plus relation ships. Ferman I believe has the same philopisy.Charles Burlon

Great experience buying my used Truck!!!!

Not like any dealership I have ever been to. Great salesperson Brittany...and great service from the Rico and Walter helped maKE MY CAR BUYING EASY!

Top notch dealership

Best experience ever when purchasing my new Challenger Hell Cat. These folks go out of their way to get a deal done. Don't waste your time at any other CJD dealership. Trust me, I have shopped the others.

Purchased an awesome vehicle from an awesome group.

Our sales consultant Tracy Buczkowski was great, she located the exact model and options we wanted and had the vehicle prepped and ready to go within 2 days. Tracy took her time and showed us how to use every option on the vehicle. Scott Poth the finance manager was another pleasure to deal with, he had me in and out of the finance office within 30 minutes from explaining my finance options and transferring my tag to the new vehicle. Tracy had also taken me to meet the service manager Mike Hughes and the general manager Jason Whidden. I feel very Mike and his team will take good care of me when the vehicle needs service. Thanks for the best vehicle purchase to date!

Breanna Banaciski

I was shopping on the internet for a charger, filled out get a quote and Breanna called me right away.We communicated by text throughout the day so I could keep working. I went in to meet with her Sat.morning and ordered my new Charger. Thanks to Breanna Banaciski and Ken Levicky the process was easy.

Got a great deal!!!

Walked in not expecting to have such a great experience and got the car of my dreams. It was worth the drive to New Port Richey to purchase my fully loaded Dodge Charger R/T. Can't say enough about the hard working and honest people at the dealership. Keep up the great work!!!

Robert Suarez

We, as a family, purchased two new jeeps about a year ago. But recently we decided to trade in our older car to update it for a recreational vehicle, so we went back to the dealership that has given us such great service since the purchase of our new vehicles. It was such a successful trip, and Robert made us feel very comfortable without any high pressure sales. As a result, we left with two recreational vehicles! Thanks for such great service and pricing! I would recommend the dealership, and Mr. Suarez to anyone evaluating their options.

Got what I needed!

Had a 200t dodge ram with 13mpg, they worked with me to get me Into a 2015 dodge dart with double the milage. Had a great experience.

Great Experience Processed Exactly How We Wanted

Jonathan Widing was our sales person and he allowed us to process everything electronically so that when we came in it was inspection, drive, and paperwork ready to sign! Previously we had contacted two different dealerships that insisted on doing everything by phone and coming in. He worked on his day off, stayed until after 9pm due to how late we arrived after work. Then it was in with Finance Manager Scott Poth who made it painless, easy, and got us a better deal with financing than we expected. The only reason we spent an hour a half at the dealership was because of a walk-in purchase and finance before us. But really only there for an hour and a half because we could do everything electronically beats the old days of 4 to 6 hours on a Saturday! Thanks all you were great!

Great Service - Very Friendly - Great Prices

Our sales associate, Jonathan Widing, was fantastic! He and Robert Packard went above and beyond to make sure everything went smoothly in our transaction. I would highly recommend asking for Jonathan Widing if your looking to buy a vehicle. Excellent transactional the way...

Best Prices - Great Service

Very professional and easy to work with, Pete and Robert were amazing and very helpful. You will have a return customer in us. Can't wait until my next purchase!!!!

wonderful service

I wish to tank everyone at Fermans for wonderful I thank Brittany Reed for the service she went out of way to help things go smooth

Best Prices - Great Service

I visited every dealership in the Tampa Bay Area & none matched the honesty, pricing, and customer service displayed at Ferman.I knew little about Jeep Wrangles before I met my sales consultant Roy Faulkner. He went way above and beyond informing me of the pros/cons of the vehicle and helped me customize a jeep to fit my needs. He helped me establish a rock bottom price with out the negotiation game most dealers play.Same goes for Scott Poth, the Finance Manager. He found me a great rate and spared me all the high pressure sales around add ons and warranties.All in all, Ferman offered a straight shooting honest and easy car buying experience. Would definitely recommend to all.

Very Easy , was a great experience! Salesman was Awesome!

The salesman Jamie Millican was awesome! He was so nice and no pressure. Actually listened to what we wanted and needed and made it happen for us. Thank you for such a nice experience. Would and have recommended Ferman. We will be back when we are ready to buy another car for our daughter.

Best Dealer Experience i've had

I Spent a long time looking for a new truck. I travel for work, and need something dependable. After searching far and wide, I had no luck. I Had one last chance and Ferman was it. Jason And ken Lavicky were a huge help, and did absolutely everything possible to get me in the truck i wanted. I walked out with 2016 Ram 3500 diesel dually and couldn't be happier. I would Recommend anyone to them. Ive had 16 vehicles and gone to many dealership and this has been the best experience ever!

New car purchase

Brandon and Jason were the most professional people i have had the pleasure to do business with, going above and beyond my expectations! They got me in the vehicle I wanted at a price I could afford from the start! No haggling or negotiations. I told them what car I wanted and how much I could afford, with some diligence from the Ferman Team, I was soon leaving in my new Dogde Charger(again:the one i wanted!)I will never shop anywhere else!

Great people!

I know it's their job to sell me a car...but I can't say enough good things about the people I dealt with. Dennis M. Was very knowledgeable and patient with me, answering all of my questions, without making me feel pressured to make a decision. Eric D. In finance was also great, explaining everything in easy to understand terms. I feel like I bought a car from friends, not from a dealer. They were very helpful and made the whole process quick and painless!! Thank you Ferman Jeep for having such great people in your employment. These men are truly an asset to your company!!

Great Experience

The dealers were very helpful, and easy to talk to. Have recently purchased 2 vehicles, ( 2012 Camaro, 2016 Dodge Caravan.) Highly recommend this dealership if your looking to buy a car

Rewarding experience!!!

I walked into this dealership just to get an up close look at the Jeep Renegade after Googling it for days and days. It now feels like a second home to me. Today I am the proud owner of a 2016 Renegade. I really fell in love with the unique orange....it's absolutely stunning!! Thinking I would have to choose from one of the other available Jeeps on the lot (don't get me wrong, they are all beautiful) , with a phone call and about a minute of time I was informed that an orange model could be on its way to the dealership if I wanted it. Are you kidding?? I'm still in shock that it is parked in my driveway right now. I also got the hookup with a killer insurance company...bonus! I placed my trust with one particular sales associate, and he made my dream a reality. Very knowledgeable, very attentive, and very comfortable to talk to. Not only did I gain the most awesome ride I've ever owned, I've gained an honest friend. Thank you, Chris...

REALLY NICE PEOPLE

GREAT EXPERIENCE WITH THE PURCHASE OF MY NEW/USED JEEP. SALESMAN-COSMO & FINANCE MGR SCOTT SO ACCOMODATING & FRIENDLY, ALSO VERY PERSONABLE. WOULD RECOMMEND THESE DEALERS TO EVERYBODY. THANKS AGAIN GUYS

Good experience - no problems

Sales personnel were friendly - answered questions - - service manages was especially friendly and helpful... I am definitely a reluctant car buyer - this was a good experience. Ferman will follow up with an "we owe" this coming week - - I expect there will be no problems.

Remarkable Sales Associate - Pete Andrianopoules

It's not always easy as a woman to purchase a new vehicle. Pete treated me like an intelligent human being and listened to everything I was telling him about what I wanted and what was important to me about the new car I was looking for. He worked with me to come up with solutions that were a little outside the norm but made all the difference to me when it came to purchasing the 2016 Dodge Challenger I drove away with. Had it not been for Pete going that extra mile I'm sure I would have left the dealership without my new car.Thank you Pete for the Extraordinary work you did to get me the car I was looking for. It was a pleasure working with you and I will look you up again when the time comes to buy another new vehicle.

Liars and rude!

We started by getting an online quote for a car we wanted to trade (which I have written proof of in email) where they gave me a quota and asked me to come in. We got there and it was all lies. Then the very rude new sales manager, David Lee, came out and explained how he didn't understand why we came here expecting such a thing ... Trying to blame us and honestly making it seem like we are stupid or something!! We left right away and it was two hours of my life I will never get back. Avoid them like the plague!!!

Fast, Friendly and Understanding

With a few pieces of information given in advance and the finance app pre-filed on my smart phone, Salesman Dennis Mousouris in coordination with Finance Manager Scott Poth had the vehicle i wanted ready to go at the monthly payment i needed. I left with my new Jeep in 88 minutes even is spite of my marginal credit. They even gave me complimentary lunch while I waited. Amazing!!!!!!

Used Car Purchase

I recently purchased a used vehicle from this dealership - great service and assistance with no pressure. The staff were very helpful. Ray Haas (sales) and Scott Poth (finance) made our buying experience a pleasure

Exceptional follow up

I had been to countless dealerships around Naples Fl where I live. It seemed no one wanted to help or call back to follow up. I finally found an ad for exactly what I was looking for in New Port Richey. It was well worth the three hour drive to Ferman of New Port Richey. They have an exceptional team and superb service. My salesman Kenneth Levicky had everything ready to go and didn't try to play games. I would highly recommend Kenneth to anyone in the market for a new Chrysler, Jeep, or Dodge. This was the most pleasant car buying experience I've had!

Worst financing and misleading info

If you hope to get a good finance rate for a used high mileage vehicle while having very good credit, forget this dealership. I got a rate of double digits which I would expect from dirt path used car lot giving a loan to bad credit customers. I had very good credit around the 700's and once I heard that double digit rate I was surprised and then they mislead me to think that other banks would possibly give a better rate so i agreed for them to check. I had to call back 5 times that day with no response after giving them more then a half day to check. Finally at 7 PM one of their staff called me and said they couldnt get a better rate but, it was a moot point then since i left a message with their receptionist and a voice mail with their used car lot manager 2 hours prior to cancel the deal which i assume their sales department never got so that further speaks to the ineptitude of their customer service.. I never seen a manufacturer dealership work so inept at finding a great rate and following up with a customer. Was a complete waste of time since they never told me that they had no real bank contacts that would give them great rates but, rather they get generic rates. Their excuse was any vehicle with over 100k miles would get that double digit interest which isn't true. Every bank has different mileage standards and they were clueless to that.

Very pleased

Ferman made my first car sales a very pleasent expierence. They were patient with me while I made a decision. They also were very knowledgeable about what they were selling. Very pleased.

The BEST Customer Service TEAM

I was not looking forward to the 'process' of finding our next vehicle, i'm big on research and began the process a few months ago. My husband and I went to five dealerships looking for a truck within our budget, we looked at ford, gmc, chevy and toyota trucks when a friend recommended we talked to Roy Faulkner and Scott Poth at Ferman, Dodge, NPR. The difference in the ride of the Ram was like night and day to the other trucks! Edmond car guide ranks this truck as an A rating for a reason! From beginning to purchase was a wonderful, efficient, hassle-free process. Roy knows his stuff!! We got a GREAT deal on our Ram 2016 1500. It rides like a dream, and the price was comparable to its competitor. Do yourself a favor and talk to Roy, its true that not all dealerships and sales people are equal. You won't regret your decision!

SMOOOTH AS SILK.

"Adam Rugg and Team Ferman Staff worked hard to put together a great deal..." My wife has wanted a nice newer Sport utility, and we decided on a used GMC Terrain. Ferman Cars on line site showed a trade in on a 2014 Terrain on their lot. I contacted Ferman and Adam called pretty-much UNaware of this vehicle yet because it was only a few hours in thier possession! He immediately sent my pix from his cell phone! We gave Adam our outline of trade in, our financials were in order, my homework/research was done and we basically told Freman our bottom line, out-the-door expected deal... Adam and Team Ferman worked our deal to EXACTLY what we wanted to the penny. We drove an hour north to see for the first time our new -gently used Terrain. It was everything Adam said it was and more. Clean, spotless, and ready for us. Adam and the general manager were pleasant to deal with and cordial..we signed the paperwork and VOILA! DONE DEAL! If you are in the Tampa Bay area looking for a deal on your next vehicle, stop in, ask for Adam Rugg and Team Ferman. Thank You again for stepping up and taking care of our needs!Dennis & Penny, Seminole

New truck purchase

PLEASE DISREGARD THE PREVIOUS REVIEW! AUTOCORRECT TOOK OVER. We want to give a HUGE thank you to Ferman Dodge for working so hard to help us purchase a new vehicle. The process from start to finish was great. We will definitely be referring any and all of our friends who are looking to purchase a new vehicle to go in and talk to Roy Faulkner and Scott Poth. We can't thank them enough for the hard work they put in to helping us with our new purchase! We will be back soon for another!

Very nice experience

Ferman Jeep at New Port Richey has the buying experience down to a "T". They were all very helpful in answering my questions, patient in understanding my particular "car" needs and extremely friendly and personable throughout my car buying experience. I had the pleasure of dealing with 2 of their team members: Dennis Mousouris who's sold me the vehicle and Scott Poth who's process the financial part of the purchase. I was able to drive out of their facility with the perfect car for me that fit into my budget. Thank you to you and your staff for providing me with your expert service and professionalism.

Bought A New Car

I just bought a car yesterday from Ferman CJDR in New Port Richey and it has been the best car buying experience EVER. I came in not even knowing that much about their selection, previously having a Nissan, and Tracy Buczkowski was able to find me exactly what I was looking for and within my budget. Not to mention, I came in 30 minutes before their closing time and yet her enthusiasm, dedication and energy were unparalleled. Scott Poth also, not even having to help out, came out to help and look up specifications on a few cars I was interested in with no hesitation and you could not only appreciate their knowledge and attentiveness, but sincerity and their goal to make you comfortable and happy. I ended up buying a 2016 White Chrysler 200s at an amazing price thanks to the help of these two phenomenal individuals as well as to the help of manager Julio Alaya who went above and beyond as well. I HIGHLY RECOMMEND this dealership but more specifically these superb individuals. After such an amazing experience I can't ever see myself going anywhere else!!

Fantastic Experience from Start to Finish

The team at Ferman CJDR have it all figured out. They were all very helpful in answering my questions, patient in understanding my particular "car" needs and extremely friendly and personable throughout my car buying experience. I had the pleasure of dealing with 3 of their team members: Jason Whidden, Scott Poth and Jonathon Lopez. I was able to drive out of their facility with the perfect car for me that fit into my budget. Thank you to you and your staff for providing me with your expert service and professionalism.

They messed up my van door!!!

my side slider door would not close all the way after $729 I used it 3 times then on the 4th closing my entire door panel fell off on the inside. Took it back twice. Now my door will not close! And none of my automatic buttons work all because they did not secure my door panel!!! They said they could not figure it out now I am out of a lot of money and my van is worse than it was! I am a paraplegic I drive my self now I have to take someone with me to manually close the door they have taken my independence away from me! I live on my SS I only make $732 per month. They have messed my whole life up an entire new door is $600. Shame Shame on you for taking advantage of an elderly handicapped person.

Pleasantly surprised.

Adam Rugg was very professional.Demonstrated great knowledge of the vehicle,and was extremely helpful during the entire process.I would highly recommend him to anyone seeking to purchase a car.Adam seemed genuinely concerned about his customers.He is a tremendous asset to this company.

Great experience

Today I traded in my 2013 Grand Cherokee Laredo for a 2016 Wrangler unlimited four door. The experience was seamless, no haggling, no stress, no anxiety. What I got was a very fair price for my trade and they even discounted the wrangler.. Which was a pleasant surprise because anyone who knows anything about Wranglers knows that these vehicles have a huge following and they hold their value.. Very unusual for a wrangler to be discounted! Tina was great and very pleasant to work with, she showed me the ins and outs with the wrangler.. Jamie a newer salesperson was great, very nice and made us feel at home.. Thanks again for the awesome customer service.. It was definitely worth the trip from Tampa??????

Good company,

Roy Faulkner was our sales person and did a great job in creating the agreement The company was able to show me a great desire in finishing and completing,the need tasks to complete the transfer as I'm a RVer's and systems needed to be moved from the old to the new. That being Said they did a lot of work in a short time which required a team effort. The paperwork was a challenge as we are out of state buyers, and are still working on that. We Feel that Ferman Dealership is a Fair and Reputable Company and would do Business with them in the Future

Buying a new Truck

Very satisfying buying experience with Ferman. 3rd vehicle we have purchased there, and our salesperson was very helpful and accommodating. Called Roy Faulkner and told him the color and type of truck we were searching for, and he came up with a winner! Doing the paperwork took a little longer than we expected, but we were trading in two vehicles, so it wasn't unexpected.

Exceptional Customer Service

Every time I come to this dealership I am always greeted with a smile and asked how I can be better served. I just recently switched the title on my car and needed help understanding what benefits would be transferred and what wouldn't be as well as being informed if I'd be receiving any refund.Scott and Tracy went completely out of their way, as they always do, to explain to me what was still being covered and even managed to get me a refund for services that were no longer going to be provided. They are extremely professional as well as passionate about their job and will have you and your interests in mind first. I absolutely recommend this place and these two phenomenal individuals.

Excellent customer service

I just wanted to talk about two individuals that have made a huge difference and went above and beyond their duty. First, I bought my car through Jim Zabel who made me fell so comfortable through the whole car buying experience. I wasn't sure what kind of car I wanted and he showed me the cherokee which is now my favorite car! and explained the whole process with the finances making my experience so much easier. The next individual I want to mention is Jamie Ward. I came into the dealership for a routine oil change. I had to bring my 6 ans 8 year old boys due to the timing of the appointment. My 8 year old loves cars and always had. He is autistic and his day was already off from doctors appointments he had that day. Him and his brother thought it would be cool to run through the tent that was connected to a car in the show room. When I finally got them in the waiting room and told them they weren't allowed to do that, my 8 year old started crying and yelling hysterically. Jamie came in and started to talk to him and explain why they couldn't run around and gave them a couple toy cars to play with, some snacks to eat, and each a cup that they filled up with a drink of their choice. He calmed down instantly which is sometimes a challenge with him and they left there with the biggest smiles on their faces.Jim and Jamie are an asset to you company and have went above and beyond to make me and my family comfortable at your dealership.

Excellent Service Experience

First service oil change and tire rotate and balance on my 2015 Ram 1500 was a breeze! They even noticed some bird droppings on my hood and washed the entire truck! They are AWESOME! Thanks Scott Poth and Jamie Kissinger for the excellent service experience!Paul Arrington

Tracy B sales Ferman chrysler

Our sales person was very helpful and went above and beyond their duty. My fiance and I got the car we wanted and it was the easiest purchase we have made. Excellent experience!!!!

A Big Surprise

A few years ago I was in a competitor's dealership and watched the service department man talk a man into $600 worth of work he did not need. Today I took my town and country in because it had an electronic ignition key problem. The man told me it would be a $100 to determine the problem. When I went to pay for the work, I received a big surprise. They told me the part was under recall, and they had fixed the problem. They provided me with 2 new keys, and didn't charge me anything. It is comforting to know that an honest dealer is out there. I will certainly use them when I need more work done.

Best buying experience I have ever had

I have purchased countless cars and without a doubt this one was the best. My wife had decided to buy a Subaru Legacy and the night before our appointment to place our order I saw a commercial for "America's Import", got online and thought the Chrysler 200 might be a better option. The next morning My wife reviewed the Chrysler web-site and decided to "just go look". The staff at the dealership went out of their way to accommodate our requests and allowed us to experience all of the options and technology that the 200C offered. We ultimately decided that the Chrysler was the better car for her needs. During this process we met Jason Whidden the General Manager. He could not have been more attentive and focused on making sure we got the deal I wanted. We ended up ordering the exact car my wife wanted. Jason personally kept us aware of the status of our car as it was built and shipped. When we took delivery EVERYTHING was in order and the process was flawlessly. That was almost a year ago and since then we have had the opportunity to use the service department for maintenance. The customer lounge is comfortable and clean. I have referred a client who also purchased a car and is very happy as well.

Thumbs dowwn experience

Ferman won, I lost. I got the bug to buy a new car and trade a 3 year old 24K mile perfect condition car. Ferman threw the numbers at me and like a inexperience car buyer I am, I purchased. I went home and figured I paid 4K too much and also paid $69.00 for their add on lug nuts that probably cost them $10.00. Also they cheated me out of the 500.00 military incentive. I thought car dealerships were supposed to change their sales tactics and not take advantage of less financial savvy buyers.

Worst cat buying ever

Let me start out with my wife and I talked to ferman dodge over the phone and internet and had a deal done because we lived over 4 hours away. My wife had the,dealership guaranty what our monthly payment was gonna be before we got there or we where not going to make the drive. So they did and we made the drive. Next day they called asked when we would be there so the could have paperwork and cat ready for us when we got there, that's nice and to be expected when you are driving that far. Skip toward we get there nothing is ready, wait for to hours payment is not what promissed, car is scratched and they had no intention on fixing it and both,the salesmen, and sales mamger(Mark Goode) where completly rude. Never going there again even if that was the only place I could get me free oil changes. I love how they think they have done something for you but they did not do anything, the price on the internet has nothing to do with the salesmen so don't tell me you have me a smoking deal, it is called rebates because the company gives them not the dealer. xxxx salesmen!

Good service department bad product.

Good service. I was originally very upset about my 2013 Jeep Grand Cherokee having to be taken in for a check engine light 4 times in 2 months, and 11 times in 3 years for other various issues including 3 factory recalls, but after speaking with Mike in person I feel they do understand my frustration and are working hard to make it right. I'm still not happy with the Jeep product and would not recommend the car itself but my opinion of the Ferman service department has changed.

Buyer Beware - Don't Waste Your Time

My wife and I stopped by on Saturday and worked with Tim. We were clear on our needs and our budget. We did not have the car we wanted to trade, so we returned on Monday evening. Tim was working with another client (Tim is great, it is the Sales Management Staff that blew the deal), so we decided to determine the trade in value for my vehicle, then return on Wednesday to work with Tim on a deal. The young lady (who was working for the dealership a month) took my car (was not gone long) then returned. My wife and I provided all the information asked for. Where we were waiting to hear a Trade In value, the Sales Manager (Julio) at the time made us test drive another vehicle so "He can run some numbers". Even though we said we were just waiting for the trade in value, we were told without a target vehicle, the numbers could not be discusses. We targeted a vehicle, and got the numbers. My wife and I basically waited to be told the trade in value would be the payoff on the loan of the car we were going to trade. We waited over an hour to hear that (I believe that was the plan all along) Julio was also very aggressive, and was shocked that he was not provided any information about previous discussions with Tim. Julio blamed me for this lack of information.It is funny how my vehicle is worth more than the value offered (Blue Book, Black Book, they all tell me it is worth more), yet Ferman Chevy in Tarpon Springs send me an invite, offering me up to 20% over Black Book Value, and my car is in high demand as a used vehicle. Yet the Used Car Sales Manager tried to low ball me at this location, to what, send it down the street and get a high value back for it. My car was never evaluated for Trade Value because it was financed. An old trick I never expected here.I have shared feedback with Julio, and continued to get aggressive behavior from Julio (He has added more fuel to the fire, and actually further offended me). I don't need to hear about his 13 years as a Sales Manager. He blew any potential sales opportunity with me. I have suggested that I would like to discuss this further with the General Manager. I view it as the GM approves of this behavior. I had a previous issue with Ferman Chevy in Tarpon Springs and got the same attitude from Management there. It was so hard to tell Tim this morning that my wife and I would not be returning to talk vehicles. Tim did nothing, Julio blew it for him, and will get away with it. That bugs me the most, and I will never set foot in another Ferman dealership again. Again, buyer beware, don't waste your time, especially where Julio is involved.

Best experience!

We went in looking for a specific type of car, Jeanette showed us the cars and when my daughter wasn't finding exactly what a she wanted Dave from finance helped her get what she wanted with the down payment she was able to spend and the payments she could afford. Together Jeanette and Tracy made sure we had our documents needed to complete the purchase as well as making sure my 11 year old was comfortable waiting for us providing snacks and a game system in the waiting room and last as he was definitely impressionable Scott, he made signing our lives away fun and made sure that my 18 year old first time buyer understood everything she was signing. I would recommend this dealership to anyone I know especially a first time buyer. Very comfortable experience and my daughter got exactly what she wanted without pushing other cars on her that would be more in her price range as some dealers try to do.

Way to go, guys!

Chris Muniz was great and Scott Poth, the Sales Manager made our buying experience quick, honest and very awesome. I'd recommend this dealer to anyone looking to buy an autombile without any of the unnecessary B.S. that you normally expect. Very straightforward guys!

Excellent Service

We bought a used car from Tracy she was both knowledgeable and professional. We will be back to see her when we need a car again

Worst Service Dept ever!

I have had nothing but bad experiences with Fermans service department. From the 1st week I've owned the car there has been nothing but trouble with them. In the 1st week I had the car I brought it back because the front end was shaking so bad. They did nothing, and the 3rd time I brought it back for the same problem I was told it was a characteristic of a PT Cruiser and to get use to it. It took calling Chrysler directly and having them intervene for them to do anything. After that any time I brought it in for something under warranty it was never fixed the 1st time I brought it in, I always had to bring it back a second time for it to get repaired correctly. I believe it was 18000 mi. when they replaced the lower control arm and bushings. I asked how it went so early and I was told it was the florida sun. 2 years later the front end started doing the same thing and they told me it couldn't be the control arms again and if it was the work is only guaranteed for 1 year. I went there 2 days ago and asked for the paper work for the original front end problem and no one seems to be able to come up with it. Chrysler told me they never received it from Ferman. Seems kinda fishy to me, are they hiding something?

Ran our credit for a specific vehicle......

My husband and I spent hours at their office on a Saturday and made a deal on a specific vehicle that isn't offered in that trim level anymore. We were told we were approved but with a big down payment and that they would try a few more places to see if we could get a lower or no money down deal. We said no problem, call us on Monday and let us know. On Monday my husband called to check on the progress and he was told that the vehicle we had worked a deal on was just sold to someone else!! The SAME sales woman we worked with sold it to another customer! After they ran our credit over 10 times!!!!! We asked for the manager to call us and we were told that he would not be in until Wednesday and that he would call us then.......NO ONE has even bothered to call us and when my husband called AGAIN.....he was told that he would call when he was able. DO NOT go to this dealership! They have NO respect for their customers!

Quoted 2 different fees

Although i did not actually have work done, i did call last weekend and ask how much to check transmission fluid. There is no dipstick on mine. It took until Monday to get back with me and i was told free to check but there is a charge to add it. OK... today i call to make an appt. and to have the fluid checked and i am told a diagnostic fee of $99.00 Won't be doing business with them. Can't get a simple price quote right. LOLLori

They will work hard for you.

Thank you, Heather for going above and beyond for us! We really appreciate everything, the Truck looks awesome. We are very pleased with our purchase.

Finance dept. error

Very disappointed in Ferman dealership, esp. finance dept. I was into dealership approx. 4 mos. ago and cancelled GAP ins. on vehicle that I had purchased/paid off. I was told it would take approx. 4 weeks for refund. Here it is almost 4 mos. later and still no refund. I had called and inquired at about 8 weeks regarding refund and was told "it was on his desk" by another person and that it would be taken care of. And again after all this time I am still waiting. I returned to dealership today and spoke to finance man regarding same vehicle and to cancel other ins. policies cause I traded this car in and bought a new Dodge at another dealership. I was told by the finance man that there was no record of me being at dealership 4 mos. ago to cancel GAP, the same gentleman that had originally did first cancelation. Finance dept failed to do his job!! My new car was bought at another Dodge dealer. He lost the sale for your company and I will not recommend this dealership to anyone.

bad service

Very bad visit. I don't recommend this place to anyone and it is illegal to sell cars with no brakes. All he was worried about is running my credit and all i did was ask about the brakes and kicked me out

Ferman has been working hard to put together a great deal...

Ferman has been working hard to put together a great deal for us. Their general manager is pleasant to deal with and hopefully very soon we can move forward on our purchase Our particular vehicle is on order and we'd look forward to it coming inThanks again for stepping up and taking care of our needs

My sales guy Roy Faulkner, TOP NOTCH. I went in with what...

My sales guy Roy Faulkner, TOP NOTCH. I went in with what I wanted and what price I had to be at. and Roy delivered. No haggle ,no BS. truly the best buying experience I have ever had.

Great job with my salesman Tony Seoud was Eazy going...

Great job with my salesman Tony Seoud was Eazy going knows his product and didn't push me to by great place and great management Ferman is the best by far from anywhere I have been

Our intent was to just look around, but we saw a car we...

Our intent was to just look around, but we saw a car we liked and Mike, without pressure, allowed us to take the car for a drive. When we realized we liked the car, Mike helped us purchase the car within the price range we had in mind. It was easy and relaxed and the entire staff on the job that day was friendly, considerate, and easy to work with. We have purchased many cars, from Volkswagens to Jaguars, and this experience has been one of the easiest and most enjoyable we have had. Mike answered all our questions and with that, we realized that this was a practical car that would last us many years. For me, Cynthia, that is good because my husband, Vince has always had a tendency to purchase beautiful, but expensive and impractical cars, which always made me nervous! Thanks for helping make this an easy decision. We both love the car and even got stopped at a light by someone asking what the drive off the lot price was. We referred him to you! Thank you.

Best experience purchasing a vehicle. Roy was very...

Best experience purchasing a vehicle. Roy was very professional and extremely informative about the Dodge Journey we were purchasing. He genuinely listened to my concerns about my old vehicle and my need to have the safest car for my babies. He pointed out all the safety features the vehicle included to keep my children safe. To top off the experience, he made the financing an easy process. For the first time in my life, I felt I could trust my car dealer! Ferman is my dealership and Roy is my salesman from here on out. BEST SALESPERSON!!

Roy was extremely helpful when my dad and I were...

Roy was extremely helpful when my dad and I were purchasing my new Jeep Grand Cheroke. He did anything and everything he could to make us happy. I had very specific details that I wanted to include in my car and Roy got me every single one! I love my new Jeep and I couldn't have asked for a better dealer! THANK YOU!!

As soon as I walked in I was greated by my name and was...

As soon as I walked in I was greated by my name and was impressed. The sales person Roy, made my son & I feel very welcomed. Thank all of you for your welcomed service .Love my new Dodge Ram.Oh one other thing the finance officer was very courtious, and needs a good star also ! Thanks to all.Valeska Michalk

This was a very positive and pleasant car buying...

This was a very positive and pleasant car buying experience. There was no pressure at all and Roy was very informative and knowledgeable. The financial department was excellent as well. We discussed Chrysler loan options and they also researched other banks for me. When it was time to finish the deal, I choose Suncoast Federal Credit Union and Rafeal said that their rate was even better and made the changes needed to finish the deal. I will definitely be recommending Ferman to others for future car purchases as well as recommending that people ask for Roy.

Want to Thank Roy Faulkner and the dealership at Ferman...

Want to Thank Roy Faulkner and the dealership at Ferman for a fairly good sales experience.Roy Faulkner was fair and never pressured me into buying something I did not want.I was able to buy the car I wanted.Signing the the paper work was also a good experience.Only disappointment was when car was delivered that it could have been cleaner on the inside, windshield and windows were hazy.I would recommend Ferman Chrysler,Dodge,and Jeep to anyone interested in buying their particular productsSincerely,Frederick King Jr.

I purchased two vehicles from Ferman NPR in the past week...

I purchased two vehicles from Ferman NPR in the past week and a half. The quality and service was great but what really sealed the deal was Roy going above and beyond to get me in the cars that I wanted. George also made the paperwork end very painless :) I have dealt with a lot of salesman before and Roy is by far the best yet. He has gained a customer for years to come and I will recommend Ferman and Roy to my friends and family.Thank you for everything! :)

Roy was a very calm no pressure salesman. We appreciated...

Roy was a very calm no pressure salesman. We appreciated the way he gave us the figures we wanted and gave us time to talk and discuss whether the options would work for us. It was also nice that Roy handled most everything up to the point of doing the paperwork so that we did not have to be handed off from person to person. George also did a great job handling the paperwork and securing financing for us. He offered us all the warranties and things that he thought we might be interested in as new van owners but we never felt pressured in any way to take any of it. A very pleasant experience of car buying and we have bought many cars over the last 25 years.

Roy and the management team worked very hard to meet our...

Roy and the management team worked very hard to meet our needs, From the large selection of automobiles to the donuts and popcorn everything was much better than we expected. With all the hurdles and hoops we presented to Roy, he found time to work with us and the finance department to work out a deal inwhich we will allways be thankfull.

I bought a new car here and I recieved the vehicle...

I bought a new car here and I recieved the vehicle scratched and it was never resolved. I also was promised an accessory with the deal/car, never received.

BUYER BEWARE!!! Although our purchase experience was a...

BUYER BEWARE!!! Although our purchase experience was a good one, it ended at that point. We bought a 2013 Dodge Ram. Picked it up on 02/16/2013. Two days later, the check engine light was on. Day 3, new truck in shop for service. Told it was fixed the next day. NOT! Back in the shop already for 2nd time. Still do not have our truck. After calling dealership and complaining, received a call from Service Manager Jim Shaw. Informed it's a matter of "educated speculation." In other words...it is not fixed, they do not know what is wrong, and they are taking parts out of other vehicles to try and figure it out. Owned it 10 days....guess we should be grateful we had possession of it for 3 days. To the management of Ferman Dodge Jeep and the management of Chrysler, we are waiting for you to have the integrity to do the right thing and provide us with a full refund. At that point, feel free to continue your science experiment on this truck until such time that you have figured out what the defect is. Our purchase was made in good faith. Our huge mistake was to purchase a new truck from Ferman of New Port Richey.

Roy Faulkner, asked the right guestions to find out what...

Roy Faulkner, asked the right guestions to find out what we were looking for and worked to give us what we wanted. Being older we are not interested in a lot of the newer inovations. They did not meet our needs. He went out of his way to find the color and extras we were looking for even though he had to go to another dealership to find it. I would recomend him to anyone who knows what they want and what they will never use no mater how good it is for someone else.Lorraine Wheelhouse

We went in to see a challenger that I found on the...

We went in to see a challenger that I found on the internet. Kathy called me and setup an appointment to see the car. When we arrived at 6:00 PM the car was waiting and so was Roy to meet us. It was what we were looking for and we were in and out in a short time with the new car. So far it has been a great experience.

I went into this dealer today, 01/19/2012 because I...

I went into this dealer today, 01/19/2012 because I received a flyer in the mail stating that they were interested in my 2006 Charger. I was wanting to trade my charger in because of the offer that they said they would make me in this flyer. I arrived on the lot at around 1:00 PM and was immediately greeted by Nick, I at that time showed him the letter that I received from them and he walked me inside to his office that would be the second on in from the left got all of the information and the keys to my car so they could look it over to make a trade in offer. After he brought the car back over which did not take long at all we walked back into his office and at this time he said that he would need to talk to the sales manager to get a quote for me because he would have to look at the photo's they took and adjust for the milage etc.... ! This was all fine until I sat in his office for over 20 minuets with no contact what so ever! As I got up to leave I laid the $5.00 back on his desk that they gave me for coming in with there flyer and walked out of the dealer ship to where I saw Nick with someone else. He then ran up to me and asked if someone by I don't know the name came and took care of me at this time I told him no and that it looks like they do not care to do business with me or are just to busy for me. I have never been treated this poorly. I imagine this will fall on deaf ears and nothing will ever come of this.Follow up,I received a call today 01/21/2013 from Keith Miller, He did not make any excuse for the way I was treated because he said there was not call for it period. He did say they were very busy but at the same time there was still no excuse for the way my visit went. Keith asked if I would come back and deal directly with him and also offed some services for what had happened with my visit. I will go back and look at doing business with Freman just because of the call I received from Keith.

I went to at least 4 Dodge dealerships in the Tampa are...

I went to at least 4 Dodge dealerships in the Tampa are before finally closing the deal at Ferman. Even though I got similar numbers from another dealership, I feel that when you are buying a $37000 vehicle, there needs to be a certain amount of customer service. I worked with Tina and Dave Lee (the Sales Manager) and without question these were the nicest people my wife and I had met. They were responsible, attentive and honest. They even stayed an hour and a half after closing on the evening my wife and I went crunching numbers for us to get the best deal. None of which we got from any other dealership. I was even allowed to order my vehicle with no deposit which goes to show you that the feeling of trust and honesty is mutual.If you are looking for a Dodge/Chrysler/Jeep vehicle, I would not go anywhere else but Ferman.

Thought everyone there did a first class job. This was...

Thought everyone there did a first class job. This was my first dodge after owning 7 fords and i like the truck i got from ferman the best. Roy was also very easy to deal with, good attention to detail and i would recommend and buy from him again

Yesterday we bought a 2013 Grand Caravan R/T. I used to...

Yesterday we bought a 2013 Grand Caravan R/T. I used to hate car shopping and "haggling" every two years. However, the last vehicle I bought was a Town and Country from Ferman and it was a pleasant experience, so I came back again. The things that set the positive tone: the sales reps didn't swarm me as soon as I got on the lot; Roy Faulkner, our sales rep., listened while I explained what I was looking for, rather than telling me what I should buy. He parked a Grand Caravan next to a T&C Ltd. so my wife and I could compare styling, comfort and extras. We made our choice, talked price (he talked very openly about the financials)then, when we were satisfied, we met with the sales mgr. Chad, and the business mgr. Robert, who were straight-forward and helped us work through the deal that would be the easiest on us financially. While we met with them, our trade in was appraised, we finished the paperwork and were out of there with our new van in about three hours. It was the most pleasant vehicle purchase my wife or I ever made. In one way the van sold itself because of the quality, but Roy and the rest of the staff made sure it happened without all the drama I had experienced at other dealerships.

My free diagnostics cost me $107. After receiving three...

My free diagnostics cost me $107. After receiving three free diagnostics checks and repair estimates from other service centers in the area, I brought my vehicle into Ferman Chrysler Jeep Dodge of New Port Richey for an estimate. At the end of the day, the price for repair was more then twice that of the other service centers in the area and it cost me $107 for information that I already had. After handing over my vehicle to the service desk, no mention of the cost of the diagnostics was discussed. Other mechanic shops in the area provide free estimates but not this dealership. Furthermore, I dropped my vehicle off at 8:45 for a 9 am appointment and they never got back to me to let me know the status of my vehicle and what my options were. After calling them, I told them that I was on my way to pick up my vehicle, 45 minutes later it was still on the lift in the shop and wasn't ready. They pretty much held my vehicle hostage until I paid for a service that I did not authorize or ask for. Poor customer service and shady business practices. Drive right on by this location.Updated Situation. After leaving this facility I went to another shop in Clearwater and had my vehicle repaired for $847 and not the $2400 that was quoted from Ferman Chrysler Jeep Dodge of New Port Richey. Also, the service person that I dealt with at this location called me and admitted that my previous post was accurate and offered to return my money of I removed the post.

I hAVE PURCHASED SEVERAL VEHICLES FROM THIS MAN. iN ALL...

I hAVE PURCHASED SEVERAL VEHICLES FROM THIS MAN. iN ALL MY DEALINGS WITH rAY, hE HAS ALWAYS PRESENTED A VERY STRAIGHT FORWARD AND HONEST DEALS. HE IS AN ASSET TO FERMAN. AT LAST COUNT, I BELIEVE I HAVE PURCHASED (7) VEHICLES FROM FERMAN AND THIS SALESMAN!!!

Having worked with Ferman BMW for the last 12 years, I...

Having worked with Ferman BMW for the last 12 years, I decided to stay within the Ferman family when ordering my new Jeep Wrangler Unlimited Rubicon. It was a terrific buying experience! From the first phone call, to the day the Jeep came in, the entire process was not only painless but FUN!! Thank you for making this purchase so easy. The Jeep came in early at 4 weeks. All the modifications were done right away including the Tires/Rims that were shipped from Tire Rack. The Jeep is beautiful! I would not hesitate to refer friends/family to Ferman. Thank you Roy, Brian, and Mark!!!

Roy was a joy to work with. He even came in on his day...

Roy was a joy to work with. He even came in on his day off to get the deal done. He also was very helpful with getting my phone set up and showing me the many new features. The only thing I am waitting for, he (Roy) helped me unload my old dodge and lost 2 of my cheap little floor mats, AND he was supposed to replace them, but hasn't yet. I felt very brow beaten by the man who tried to talk me into the extra warranties, when he saw I wasn't buying, he was actually rude to me. I am STILL waitting for a part for the lumbar support, I bought the car on or about Oct. 11th. I have called service twice and they said it isn't in yet? As for Roy, he is #1 and I will proudly recommend him.

Considering I hate buying a new car. Roy Faulkner made...

Considering I hate buying a new car. Roy Faulkner made this experience as painless as possible. He had the exact car we were looking for and processed the paperwork as quickly as possible for us.

I was hesitant before using this dealership. However,...

I was hesitant before using this dealership. However, once our experience started it was nothing but GREAT! Our saleman John Pindar was very nice and not pushy. Chad Wyszynski, the manager, made the experience so easy. I would highly recommend this dealership to everyone!

Great service and very knowledgeable about car...

Great service and very knowledgeable about car information. Took car for test drive and helped to make decision. Features on car made it worth the price.

My salesman, Roy Faulkner, found the exact car I wanted...

My salesman, Roy Faulkner, found the exact car I wanted and sold it to me at a price I was willing to pay. Although I was trading in two cars at once, Roy made sure the process was as painless as possible, providing transportation to assist in the ferrying function and arranging final delivery at a convenient time with the least amount of time spent waiting for paperwork completion. Overall, this experience was most pleasant and a tribute to a well run dealership.

Roy Faulkner and Eric Dugas were wonderful, extremely...

Roy Faulkner and Eric Dugas were wonderful, extremely patient and went beyond what was expected to get me into a new vehicle that was affordable and an amazing interest rate. The purchasing process only took about a half hour which was wonderful considering I had my 3 year old grandson and 14 year daughter. The car was immaculate and a full tank of gas. I have already recommended Roy to my sister who is interested in buying a vehicle. I was very delighted with both of these gentlemen.

I was greeted and treated in a professional mananer and...

I was greeted and treated in a professional mananer and never felt pressured to buy a vechicle. The people at Ferman were nice and processed the paper work in a timely manner as to be expected in any car sales transaction.

Ali was fantastic! He listened to our needs concerns and...

Ali was fantastic! He listened to our needs concerns and wants. He gave us advice and helped us find the right car for us. We would recommend him to anyone looking for a car!

Transaction was extremely easy and we are very happy with...

Transaction was extremely easy and we are very happy with our purchase and the service that we received. Manager is very knowledgeable and professional. Salesman and Finance personnel were very courteous and efficient. We would certainly return with our business again.

Our family has purchased several new cars (Chevrolet)...

Our family has purchased several new cars (Chevrolet) from Ferman in the past. This is the third automobile we have purchased from the Chrysler-Dodge location in New Port Richey, and we were very satisfied with our vehicles. They were friendly and business-like during the entire transaction. We would recommend this dealership.

I originally walked into this dealership a few months ago...

I originally walked into this dealership a few months ago looking for a used Jeep. Roy was very helpful and laid out many options for me, both new and used, but never made me feel obligated to go one way or the other. He listened to what I had to say and what our wants and needs were and he gave me his honest recommendations. We wanted to see our options so we checked out many dealerships, but my husband and I ended up deciding to wait on our vehicle purchase. During that time, I received a courtesy phone call from Roy to see where we were at. He was the ONLY person who ever made a follow up call. A month later we decided we were ready to purchase a 2012 Jeep Liberty Latitude. The vehicle we wanted was very specific in color and options. We contacted many dealerships in the area as well as Tampa and some in Georgia. Roy at Ferman was the only one able to produce the exact vehicle. He didn't play games like the numerous other dealerships I spoke with. He went out of his way to make sure it was at his location and available for us. My husband is currently deployed, which had potential to create some problems. Roy and the staff at Ferman didn't seem to let that be an obstacle. He was very patient with my husband wanting to be involved and was able to speak with him on the phone and explain every detail to him. He was extremely helpful, friendly, and professional. Not only was Roy great, but Robert (the finance man) really fought to get us the best interest rate possible. We walked in there pre approved with our bank, but he was able to work his magic and get us an even better rate!We are very happy with our Jeep and couldn't have asked for a better experience! I recommend anyone looking for a vehicle to go see Roy Faulkner at Ferman in New Port Richey.

It was a good experience buying from Ferman even though...

It was a good experience buying from Ferman even though it was quite a drive from Tampa. The salesman, Charlie Pitcock, worked for the sale. He called me, set up an appointment and followed up with e-mail. He knew his inventory and guided me to the car I wanted. He was very professional, courteous and friendly. I am a satisfied customer and would recommend Ferman to anyone. I am glad Charlie wanted my business and made an effort to make the sale. I did not have this experience at other dealerships where I encountered unprofessional, lazy and uninformed salesmen.

I would absolutely recommend this dealership and Charlie....

I would absolutely recommend this dealership and Charlie. He was an awesome sales representative and help me with everything I needed. With living some distance away we were able to communicate through email and work out an awesome deal that nobody else could come close too. All we had to do was drive up there sign the paper work and we were off with a brand new 2011 Dodge Nitro.

My husband and I have been searching online for the past...

My husband and I have been searching online for the past 3 months for the perfect truck with very specific requirements. It has to have this, it has to have that, the price has to be this, the mileage has to be under this, etc.... We found only a few that fit our needs and began our journey from Sarasota.So, after a long three day Labor Day weekend driving all over Florida searching for this perfect truck, needless to say, we were highly exasperated and tired from hearing endless lies and misinformation from the car dealerships we visited or called. Nobody had what we wanted.On the last day, we were ready to call it a quits and keep looking for as long as it would take. Then.....CHARLIE PITCOCK called from FERMAN OF NEW PORT RICHEY. He told us he had the truck and could make us a deal. Before we wasted any more time, we told him exactly what we wanted and asked him to let us know if he could accommodate our needs before we drove all the way to his location. Well, not only did he accommodate ALL of our needs, he was up front and honest and made our experience with the dreaded car search very pleasurable. We drove home that night in our perfect truck!Looking back, we wish we would've returned his call at the beginning of the day instead of the end. We would highly recommend Charlie and Ferman of New Port Richey for your next vehicle purchase experience.Kari and Trace Swartz

We were in the market to get a new or newer car back in...

We were in the market to get a new or newer car back in January of 2011 and had made a trip up to Ferman of New Port Richey but could not get a good finance rate or payment at that time Both Charlie and a few other guys at Ferman really tried hard to make it work) and we ended up in February getting a Ford Focus using our 2008 Dodge Caliber as a trade a a dealership in Clearwater. We wanted to trade that Caliber for a new car because we had no warranty as be bought it used and felt it would be best to get something new with a warranty. After we had driven the Focus for a while and were not happy with it being smaller and not handling as well as the Caliber. We missed the Caliber and we recently got something in the mail from Capital One Auto Finance that intrigued us to go to Ferman Dodge Chrysler Jeep of New Port Richey. We set up an appointment and were greated by Charlie Pitcock whomand he made evrything smooth as possible and he got us financed with a doable payment and a very great interest rate with the help of the finance person Robert Packard. We are very happy to be back in a Caliber and happy that our deal included a 6 year bumper to bumper instead of the usual 3 year.

Out of the 11 cars my husband and I have purchased, I...

Out of the 11 cars my husband and I have purchased, I will have to say that purchasing thru Charlie Pitcock at Ferman was the most wonderful car purchase experiences we have ever had. We received a great deal on our trade in and received all that was promised:):) We would highly recommend this sales person, management team, credit dept and will definately get our familys future business. Once again very enjoyable!!!Thanks,Melissa Koon

I bought a new SUV for me and a used SUV for my daughter....