Ferman BMW

Service at Ferman BMW

Excellent Service Department. Kim was very nice and knowledgeable

BMW Beauty

Had a great experience at Ferman BMW of Palm Harbor with Brian Gains as our Sales Associate. Came in with my husband with the sole intention of just test driving their SUV vehicles. I zeroed in on the X3 and had a test drive with absolutely No Pressure. Brian was professional, knowledgeable on BMW's product line and was so easy going. After the test drive I knew the X3 was for me and I was looking for a vehicle that was up on its lease with very low mileage. Shared with Brian my 1st, 2nd and 3rd choices and learned as we were half way home that a vehicle fitting my choices had been turned in and was not even in the computer system yet. We put a hold on the vehicle and returned the following weekend after it was certified prepared. I took another test drive, confirmed this vehicle was right for me and we purchased it that morning. Would highly recommend Brian Gains if you are in the market for a BMW. This is our 3rd BMW purchase from this car dealership.

Great Customer Service, a Very Satisfied Customer

Your sales staff was very professional and very informative. Samuel did a great job tryingto show me all the new technology since my last purchase. What a difference. he made inlearning what new options I have with this car.

Happy to be BMW customer

Overall fine experience. Paperwork took a while and seemed excessive from our customer perspective. All employees were polite and friendly. Tried to by a car with Steve who was very good. We fell $3000.00 short but maybe something will change in the future.

GREAT CUSTOMER SERVICE

Being in sales myself I know how important customer service is. More important than having a sale is having a satisfied customer. That's exactly what Steve accomplished. Steve is extremely knowledgeable, informative and took a lot of time to help us with our car buying process. We are first time BMW owners and Steve took the time to educate us about our new car. We left several other dealers without purchasing a car due to the salesperson. Steve is definitely our go to guy. We would highly recommend Steve if you are looking for a top notch car salesman.

GREAT CUSTOMER SERVICE

Being in sales myself I know how important customer service is. More important than having a sale is having a satisfied customer. That's exactly what Steve accomplished. Steve is extremely knowledgeable, informative and took a lot of time to help us with our car buying process. We are first time BMW owners and Steve took the time to educate us about our new car. We left several other dealers without purchasing a car due to the salesperson. Steve is definitely our go to guy. We would highly recommend Steve if you are looking for a top notch car salesman.

Satisfied customer

Amanda helped me find the car I wanted and make the transition into my new car a breeze. I am happy that I made the choice to purchase from Ferman BMW.

Brian Gains is awesome!

I was overwhelmed with buying or leasing my next car. Brian kindly researched and explained all of my options until I was able to make an informed decision. Then he got me a great deal on a car! It was actually a fun experience that I look back on that I worked with an incredible professional in Brian and that I made a great financial decision. Brian and Ferman BMW rock!

Great BMW Dealership

We had a fantastic experience at Ferman BMW where we got our first ultimate driving machine, a 2017 X5 xDrive35i . Alex Wolf was extremely helpful, sharing his passion and knowledge of every little detail about the vehicle. Alex was very responsive to all my inquiries before and after we signed the papers. We were able to work out a great deal for a truly great car. Highly recommend Ferman BMW to everyone who is looking to buy or lease a BMW.

World class service

Steve Venden is a superb Sales Representative. Joe, Jennifer, and Toby arEdward outstanding! Haven't met one person who is not exceptional. Purchased my M2 from here and it was well worth the wait

Excellent Sales Advisors at Ferman!

Brian Gains at Ferman BMW is professional, knowledgeable, detailed and has impeccable follow up. This is second Ferman BMW because of how great their sales, customer service and Deals are!

I bought a bmw from brian gains

It was an amazing experience brian gains explained everything in detail and it was quick and easy he made the paperwork seem less very friendly

Ferman BMW Service

Efficient, comfortable, fast and friendly service.

Brian gains

Brian gains helped me was very friendly made the paperwork easy helped me understand the car very nice overall the best experience ive had at a dealership so far

Brian Gaines [sales] at Fermans in Palm Harbor, FL

Brian Gains was (and has been) an EXCELLENT salesperson. The experience with the first car we bought from Brian to the now 8+ car we've purchased from him, he has ALWAYS been EXCEPTIONAL! You have his full attention, he answers all your questions, provides hospitality, shows you all the bells and whistles of your car .. just to name a few. Since the first purchase from him, when my husband or I are in the market for a car, we call Brian and let him know what we are looking for and 'he is on it'. If he do not have one in the showroom, he works his magic to make it happen... so much so that our latest purchase was supposed to be a car for my husband, but we ended up buying one for him and for me. Two cars in one day .. crazy, right? CUSTOMER SATISFACTION IS HIS TOP PRIORITY. Because of our experience, it has never been a thought to even look anywhere else. We highly recommend him to our friends and to you:)As always, we are enjoying our latest purchases. THANK YOU, BRIAN.Ms. M

proficient and friendly

Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very clean

Great BMW Dealer

We had a fantastic experience at Ferman getting our first BMW, a beautiful X5. Alex Wolf was extremely helpful, sharing his passion and knowledge of every little detail about the car. Alex was very responsive to all my inquiries before and after we signed the papers. We were able to work out a great deal for a truly great car. Highly recommend Ferman BMW to everyone who is looking to buy or lease a BMW.

Easy and Painless

From the moment we walked into the showroom, to when we left with the vehicle, Brian Gaines made our purchasing experience easy and painless. He is knowledgeable with the product he is selling and conveys himself in a very professional yet casual manner. We were extremely pleased with the service he provided us.

The BEST service experience ever!!!!, xxoo

They did an over the topJob and even detailed my car.. my son, a Jesuit junior had driven it a BUNCH..... it was returned like NEW!!! Xxoo

easy and painless

From the moment we walked into the showroom, to when we left with the vehicle, Brian Gaines made our purchasing experience easy and painless. He is knowledgeable with the product he sells and conveys himself in a professional yet casual manner. We were extremely pleased with the overall service provided by Brian and the dealership.

Comfortable

We have been customers of Ferman BMW for about ten years. They always maintain the most comfortable and professional environment. Keep up he good work.

Purchase of BMW from Ferman BMW

We have purchased a number of vehicles from Ferman BMW predominantly due to the fantastic sales person we deal with , Brian Gains. It is also pleasant and unusual to deal with the same Business Manager Eric Lane, as turnover in this industry can be high . Both make the buying experience seamless and positive.

My Review

The dealer repair work & my service adviser were great, but the loaner experience with Enterprise left a little to be desired. I had to wait a half hour for a vehicle and then the first one they could give me was a huge Yukon. Also, when I made my appointment on-line with the dealer, it wouldn't let me reserve a loaner, which may have avoided the dealer's need to send me to Enterprise.

2016 BMW 320i acquisition

Mary Keller is awesome. Her attention to detail and professional acumen are superb...Also, Shane (New Car Mgr) was superb as well...

Excellent Customer Service

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

Mrs smith

Every one was great Gary Mack was so nice and explained every thing to us could not have asked for more

Excellent service center!

Ferman BMW in Palm Harbor is an excellent center with awesome service. I am always satisfied! Salesman, Gary Mack is the best sales person I have ever had the pleasure with whom to work !

Ferman BMW

Ferman BMW is an excellent center!Gary Mack is the best salesperson with whom I have had the pleasure to work.

Excellent Service

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

Excellent Customer Service

Brian Gains provides us excellent service every time we have been there to purchase a vehicle. We trust his knowledge and judgement and he's just a super salesman to engage with.

Purchasing a Car from Brian Gains at Ferman BMW

If you are interested in a positive car purchasing experience I strongly recommend going to Ferman BMW , and dealing with Brian Gains. He is very ethical, and knowledgeable as is the whole dealership. Just a great person and place to buy a car from.

Excellent Service and Car Buying Experience

Always satisfied with this dealership. Thank You.

Car service atFerman BMW.

Jamie Annese in the service area always takes care of me. Her and everyone in the service dept. treats me with "white glove" service.

Excellent Customer Service

I had the pleasure to work with Brian Gaines in purchasing my third BMW. He was very knowledgeable in assisting me in making the right decision. I am very pleased with my choice. As usual, I have ALWAYS received excellent customer service at Ferman BMW. I would highly recommend working with Brian Gaines if you are in the market for a new car.

Car Service

You did what I asked quickly and with good service.

Excellent Dealer Experience

I was doing some research on-line for a new car for my wife. She had a large V-8 engine Lexus SUV and she wanted to stay with an SUV, but a smaller model.We had several responses to inquiries from local dealers, but the dealer that was the most aggressive, and seemingly motivated, was Ferman BMW. Brianne Selfsick at their call center didn't give up until we made contact.Although they were located in Palm Harbor, we set up an appointment to drive over there to view a BMW X3.We were met by Brian Gaines. Brian was very low key. He knew, and thoroughly communicated, the features and benefits of both the specific car model we were interested in, and what he felt set BMW apart from the competition.My wife found an X3 xDrive 28i with the exterior color, leather interior trim color, and options, she wanted on their lot.The negotiation went smoothly with Brian offering a very fair trade in on our car.After the sale was completed, Brian took the time to explain as much about the operation of the car's various features as out brains would allow. He then got us in contact with their BMW "Tech Genius", Sam Watts . We returned a few days later for an appointment with Sam and he walked us through how to use all the cutting edge technology the car had to offer.I would like to add that the meeting we had with their finance manager was also no-pressure. He outlined the various warranty packages available and the costs and benefits and left it for us to decide. Every member of the Ferman team we dealt with at the dealership was respectful and professional from the receptionist right on up. Way to go Ferman !My wife loves this new BMW X3. We would definitely recommend Brian Gaines and the Ferman BMW Dealership to friends and family.

Great Experience Here

I was doing some research on-line for a new car for my wife. She had a large V-8 engine Lexus SUV and she wanted to stay with an SUV, but a smaller model.We had several responses to inquiries from local dealers, but the dealer that was the most aggressive, and seemingly motivated, was Ferman BMW. Brianne Selfsick at their call center didn't give up until we made contact.Although they were located in Palm Harbor, we set up an appointment to drive over there to view a BMW X3.We were met by Brian Gaines. Brian was very low key. He knew, and thoroughly communicated, the features and benefits of both the specific car model we were interested in, and what he felt set BMW apart from the competition.My wife found an X3 xDrive 28i with the exterior color, leather interior trim color, and options, she wanted on their lot.The negotiation went smoothly with Brian offering a very fair trade in on our car.After the sale was completed, Brian took the time to explain as much about the operation of the car's various features as out brains would allow. He then got us in contact with their BMW "Tech Genius", Sam Watts . We returned a few days later for an appointment with Sam and he walked us through how to use all the cutting edge technology the car had to offer.I would like to add that the meeting we had with their finance manager was also no-pressure. He outlined the various warranty packages available and the costs and benefits and left it for us to decide. Every member of the Ferman team we dealt with at the dealership was respectful and professional from the receptionist right on up. Way to go Ferman !My wife loves this new BMW X3. We would definitely recommend Brian Gaines and the Ferman BMW Dealership to friends and family.

Maritza Ruisanchez

Alex was an exceptional salesperson. Very knowledgeable and pleasant to work with.

Extremely professional, swift and upbeat

For awhile now, I've been looking for "that perfect car" -a combination of luxury, power with a lot of goodies that wouldn't break the bank. Ferman BMW had my car!!! And the sales team made it effortless to get it. Thank you!! I will refer my friends to you.

Easy as could be!

In and out in a couple of hours with a great deal and car that I will enjoy for the next three years! Thanks Alexander.

Ultimate driving machine

Great place to visit and buy a car. 500 miles trip was well worth it to meet great people and nice BMW dealership. Special thanks to Robert and Bobby who made my car purchase a breeze. Keep up the good work guys, I will be back Casey

Crashed Our X3

I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership.

Ferman BMW in Palm Harbor - great experience!

Steve Phillips was well informed about the cars and was helpful in helping me sort through my choices.

Crashed Our X3

I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership.

Ferman service was fantastic

Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was awesome getting warranty coverage on a pesky steering wheel noise and also let me know about a recall. he was careful with my car and super professional. I will be back for all the service on my M6 and rate both Ryan and Kim 5-stars for sure!

Tire replacement and alignment

Convenient, fast and reliable. Exceptional service. Courteous staff. Best around.

Second to None

I have been driving for over 55 years and, in that time, have purchased over 26 automobiles from dealerships. I have never worked with a better client advisor than Kenny Russell. His knowledge of the BMW product was impressive and he was very accommodating of my busy schedule. Throughout the purchase process, I felt I was being dealt with honestly and that he was sincerely interested in getting me into the vehicle that I wanted at a reasonable purchase price. Work that Kenny promised would be done before I took delivery of the vehicle was completed as he promised. I have never worked with a better client advisor. In my opinion Ferman BMW and Kenny Russell are second to none. I will be back to purchase my next BMW from Ferman BMW and I look forward to working with Kenny Russell again.

The best & getting better.

I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represents the BMW brand. Keep up the good work.

Great service and very knowledgeable

When I first got to the sales department there was nobody available to help me. I was then introduced to Sam Watts. Well he wasn't a sales agent, he was a BMW Genius. He knew all about the vehicle I wanted to purchase down to the technology and the performance of the car. Having somebody take me on a test drive that wasn't in the sales department really made this a no-pressure sale. He did such a great job at explaining and showing me all of the features while I was driving I felt extremely comfortable without having to make a decision. Never once did he ask me if I wanted to purchase the car or if I was ready to buy a car that day. I would definitely recommend this dealership or Sam to anybody that goes there. What a new way of buying a car.

Great service And easy to deal with

This was one of the quickest and easiest car buying experiences I have ever had. I would definitely recommend Ferman BMW to anybody considering the purchase and not sure where to go. I will definitely consider them again in the future.

Great experience!

Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He was efficient and had all necessary paperwork ready when I arrived. I would recommend Kenny to everyone.

Ferman BMW

Gary Mack was wonderful to work with. Very personable and he knows what he is talking about. There was no hard sell and was a painless process

Buying a car

Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car.In addition Sam the BMW Genius came to my house and went over and set some presets for my car.

Disasterous inspection of lease termination

I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First, let me say that I take great pride in the care of my vehicles, both mechanically and cosmetically. My vehicle is waxed (by me personally with Meguiars Next Gen2) every three months. It is detailed by me on a weekly basis. I was allowed 36,000 miles on the lease, and as of the date of the "inspection" the odometer showed about 26,000 miles. The car was stored nightly in my garage. In short, it was immaculate........or so I thought.My inspector, after looking over the car, complemented me on its appearance and remarked that it would be a keeper, meaning that the dealership would keep it for resale, based on its appearance and mileage.HE THEN PRESENTED ME WITH A BILL OF $800.There were two small (about 1 inch) scrapes on the front wheel rims that were barely visible to the naked eye. BMW would charge me $300 Apiece to "fix" them. There was a dimple on the front bumper about the size of a quarter (no paint missing). Repair cost: $100. A scratch on the rear bumper about 2 inches long. Repair cost $100. He also informed me that I would probably have to replace the tires, since they were very close to the margin allowed for treadwear.THOSE WERE THE SUM TOTAL OF IMPERFECTIONS ON THE EXTERIOR AND INTERIOR OF THE CAR. When I asked him what he considered normal wear and tear allowed in the lease, he did not give me a definitive answer.Needless to say, I was VERY skeptical of this procedure and decided to consult with another dealer in the Tampa area. He told me that his dealership did NOT do the lease termination, but used an independent agency. I called the agency, who sent an inspector to examine the vehicle. He was most complimentary and gave the vehicle a perfect rating, and also noted that the tires were within the legal tread ratings.I then turned the vehicle into the dealer. They handled everything very professionally.I found out that Ferman was given the authority by BMW to handle the inspections directly. As far as I am concerned, this is like giving the fox the keys to the henhouse. It is a TERRIBLE idea and puts the consumer at the mercy of the dealer. No chance of an impartial third party participation. I am still seething over this experience. I wasted many hours gtting this matter resolved. The well has been poisoned. I cannot in good conscience recommend this dealer to anyone.

Sam is truly a genius

Thanks Sam for all your help with the technology in the car.

Leasing experience

I had a great experience working with my sales person Gary Mack. He was responsible for obtaining agreat lease. I would highly recommend him.

Great Deal - Exceptional Sales Advisor

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

Got a great deal from an exceptional sales advisor

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

A great deal from an exceptional sales adviso

My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW.

New car purchase

My sales rep Robert was outstanding. I took a long time to make my decision and stood firm on what I wanted. Not only did Robert patiently wait for me he delivered. When they delivered my car, a car expert, Sam we really informative explaining the many options my BMW offered that I would have never know. Overall the entire experience was a pleasure.

Excellent!

Brian Gains at Ferman BMW has been the most patient salesman that I have ever worked with. He really goes above and beyond to find a customized offer for you!

Steve Venden

This was my first experience in looking for a BMW.. i have had Chevys for the past 31 yrs.. Steve Venden was wonderful with all his knowledge about the different BMWs.. When it came to picking out the one i wanted he was able to have it ready for us within a short amount of time.. He was also very patient in explaining all about the car as i had no idea about half of the things the car had to offer. truly amazing.. i love my BMW and how smooth it rides.. Steve was a great salesman and we would recommend him to all our friends.. Thanks again to Steve for making my first purchase of a BMW a wonderful experience....

tech support!

I purchased a certified pre-owned 535i on August 31st, in the pouring rain. Sam helped me with the basics of operating the vehicle, so that I could drive it home!! The following week Sam came out to my house and had set up much of the technical aspects for the vehicle. Sam was very patient and professional!! He told me that I could call him any time with questions on operating the fine points of the car, and that I could stop by Ferman and see him, or that he could come out to my house!! Really appreciate the customer service that Sam gave to me!!

My Best BMW purchasing experience ever!

I was buying out of state, I had shopped Cars.com for months, and out of nowhere popped up the BMW Z4 Roadster I was seeking, I had read the all reviews on FERMAN BMW and made my decision, I knew this was the dealer to make my purchse , I made the phone call, and Client Advisor "Alexander Wolf " called me promptly, I had asked him to confirm that they had the car in inventory & avalible, and I booked my flight to Florida,prior Alexander had made the buying process a breeze, He sent me photos and initated the whole process on a short given notice, Alexander went "beyond the call of Duty" by even taking care of some documents on his "off day" and after hours when he went home for the night after work , WOW! ( unheard of) , ensuring my purchase was ready, upon arrivial at FERMAN BMW Alexander was very accomidating ,pleasant & friendly, and a special shout out to "Sam Watts" BMW Genius for helping out in all aspects of my experience also while at FERMAN & with BMW's iDrive Genuis for showing & explaining to me me all the tech features in the iDrive computer & helping me out with the car delivery, a true gentle with a great future ahead of him with BMW/Ferman, my wife and I are looking forward to buying from the good people at FERMAN BMW again in the future.

Great Experience! Great People!

I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am very pleased with my purchase and how it was handled. Mary Keller, Joe Cleaver and Sam Watts were professional and without a doubt the best in the business! I will continue to purchase from them for years to come! Thanks Mary, Joe and Sam! You are terrific and deserve to be recognized for your excellent knowledge and leadership!

GREAT EXPERIENCE! GREAT PEOPLE!

I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am very pleased with my purchase and how it was handled. Mary Keller, Joe Cleaver and Sam Watts were professional and without a doubt the best in the business! I will continue to purchase from them for years to come! Thanks Mary, Joe and Sam! You are terrific and deserve to be recognized for your excellent knowledge and leadership!

New car orientatio

Both Gary Mack and Sam were very very helpful and helping me set up and understand the workings of the X1 I really enjoyed my experiences with them and will be back in contact with them to give me a refresher course on the workings of the information center

Brain Gains

Brain Gains did not waste any of my time. I told him what I wanted for a car and that I was sick a did not want to spend a lot of time shopping. In fact I can't stand going to car dearships! Brain Gains at Fermman BMW made it easy and was sensitive to my condition. No pressure just well informed and fast. I was served hot tea for my sore throat . I had bought a car from them quite a while ago and had since strayed from the BMW family. Since then I have never been very happy with other cars. But I always remembered Brain and how wonderful his demeanor . I was so happy that he was still there and it also says a lot for Fermman.

Best BMW Dealer By Far

Ferman BMW is trustworthy and offers better customer service than any other dealership I've visited.

Nick is great!

Nick is always a pleasure to work with. He is very professional, courteous and I feel like he is always trying to take care of me rather than trying to sell me something. that is truly appreciated.

Ms Sherman

Robert Chodorowski and Marcos Villas made my purchase a memorable experience. Both took great effort to ensure I understood the options for my new 428i Gran Coupe and that I was completely satisfied. I could not be happier with their support and patience.

Second Car Lease - truly Exceptional!

With four months left on my first car lease with Ferman, I received an invitation to participate in the pull ahead program. My husband Will and I stopped by Ferman last Friday to look around at the new 3-series cars. Steve Venden greeted us, answered all of our questions and ascertained what I wanted.. On our test drive, he was very hands-on pointing out all the features on the car. Steve was very personable, competent and knowledgeable. He worked hard to match me with the vehicle I wanted. His attention to detail simplified signing the paperwork in the finance department and in returning my first lease. Very pleasant experience.

Excellent service!

I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so very helpful! I had never had a Mini before, and Charles was wonderful in explaining all the features and how to program everything. I thought I was doing something wrong, but it turned out to be a defective radio/computer system, which was covered by the warranty. Fermin had to keep my car overnight, but I was not I convinced at all, they provided a rental car at no charge. Great customer service! Charles checked my warranty, and took care of so many items, when I left, I felt like I was driving away in a new car! Excellent customer service!

Brian gains

great service,knowledgable and polite.explained everything about the car in detail.

Recall on air bags completed

I received the recall letter months ago for the air bag recall on drivers side. I have been waiting for production and distribution for months. My turn finally arrived and was able to get part installed quickly.

Love my new X1

Great experience! Very friendly and knowledgeable Sales Advisor, Alex. He never made my husband and I feel rushed or pressured, instead making sure he introduced us to a variety of different models that fit the criteria we were looking for. He was amazing. Sam, our "Genius", was extremely patient, making sure I understood all features that my new vehicle had to offer. I thoroughly enjoyed learning from the "Genius" because my busy lifestyle doesn't afford many opportunities to read the owner's manual. Lucas, my Service Advisor, took care of the few items I requested be done at the time of the sale. He was a pleasure to work with, prompt, efficient, and friendly. Overall, a fantastic experience at Ferman BMW in Palm Harbor, Florida. -Kim

My first BMW

We had no intentions of buying a vehicle that Sunday we drove into Ferman BMW. My wife and I parked and casually strolled around the lot looking at cars.Not immediately but rather in the appropriate amount of time a sales person, Brian Gains, came out to greet us.We were immediately put at ease by his demeanor. We looked at few different types of BMWs, X1, X3 and X5, and he was very knowledgeable about the vehicles. We weren't looking to purchase a new vehicle but rather a slightly used, "certified" vehicle. Brian took us to a used X5 with low mileage. We went for a test drive and fell in love with the car.Inside the office, Brian was very attentive and did all the running around, back and forth, to the manager. We settled on a deal and were out of there in a short period of time. The whole experience was very satisfying. Since the purchase Brian has been in touch with us a number of times making sure we were satisfied with the purchase and emailing me a couple of hints and sites I could go to for help. And yes, I do have the "BMW Genius" phone number.All and all I would recommend Brian and Ferman BMW to anyone who wanted a really good buying experience.Sincerely,Thomas J. & Karen E. Barry

New X6

The whole experience at Ferman BMW was perfect! I selected my 2017 X6 and in just 4 weeks it came from the factory just the way I wanted it. The followup and attention I got from the sales person, Steve Phillips, was impeccable! Then when I picked it up Sam Watts showed me all of the details with great care. It was the first car they got that had the new Apple Carplay and he spent time learning it all before I arrived so he could show me all of the cool features.They have earned a long time customer!Rob

New X6

The whole experience at Ferman BMW was perfect! I selected my 2017 X6 and in just 4 weeks it came from the factory just the way I wanted it. The followup and attention I got from the sales person, Steve Phillips, was impeccable! Then when I picked it up Sam Watts showed me all of the details with great care. It was the first car they got that had the new Apple Carplay and he spent time learning it all before I arrived so he could show me all of the cool features.They have earned a long time customer!Rob

Great experience.

Loved the whole process and I didn't even end up getting the car fixed not because of the establishment but the cost of the repair was too much versus the value of the car. I thought that everyone was kind and courteous and I enjoyed the experience.

BMW purchase at Ferman BMW

Went in to get a bmw worked with Alex Wolf, he got me to dollar for my trade and into very clean 3 series. Would highly recommend working with Mr. Wolf on any vehicle purchase/lease. Sam Watts is the bmw tech pro that will teach you how to work the bmw to its fullist. Wounded group of people over at the Ferman dealership.

bmw purchase

Went in with a trade Alex Wolf got me top dollar and into a very clean 3 series. Mr. Wolf was extremely knowledgeable on the bmw product line, helping me pick out the correct car. Also to finish out the process super tech wizard pro Sam Watts gave a very thorough crash course on the workings of all the technology in the car. Would highly recommend going in to make your next/first BMW purchase/lease!

Purchasing our first BMW

We were extremely pleased with the service provided by the salesperson James Byrd and the BMW genius Sam Watt. Both of them were extremely knowledgeable, patient and went above and beyond to make our buying experience stress free. We would highly recommend this dealership and are hopeful that the service dept. will be just as good and efficient

Service Visit

Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch repaired. It looked like new.

New car purchase

I have had Steve Venden as a salesman now for two BMW purchases. I have been a repeat customer of his because he is competent, personable, and easy to work with. He takes his time with me during the car buying process, and I have never felt rushed or pressured into the purchase. I esp. have appreciated his explanation of the car's features, and he has also shown me "hands on" how the car works. He has made the car purchasing experience a pleasant one.

Steve Venden

I have purchased two cars using Steve Venden as my salesman. I am a repeat customer because Steve is competent, very personable, and a pleasure to work with through the buying process. He takes the time to explain the workings of the car, and I have never felt rushed or pushed into a purchase. I have also felt free to speak my mind to him. I esp. appreciate that he explained the car's features hands on and readily answers any question that I have had, sometimes twice! After I purchased the car, he even programmed some of the settings for me such as Bluetooth and radio channels and also thoroughly went over the car's functions, many of which were new to me. Another special touch from Steve are personal notes on my birthday and anniversary of the car purchase. I feel very comfortable with Steve and would highly recommend him.

Got it right with him

Once again these guys these guys helped me out with a different scenario. I was in town, decided to stop by and see what inventory they had. I am not yet ready to buy but Kenny Russell helped show me some new features that will appear in the vehicles to come. Can't wait for Apple to make a wireless charging phone.

Recommended!!!!!

I purchased yesterday an X3 from Ferman BMW...My salesman's name was Kenny Russell.. I got what I was looking for, all thanks to Kenny, who really has a great capability to listen you and can guide you into the right direction to achieve your goal. Kenny knows lots about theses vehicles and the inventory available to fit your needs. I strongly recommend Kenny Russell for your next purchase experience. The financial team were very transparent with me from the begining in order for me to encounter no sorprises at the time of signing my purchase.

Newfoundlove :)

I got a new cell phone and had some frustrations with the navigation system not working properly. The bluetooth was quickly fixed by Sam Watts who more than deserves the title "Genius" and was able to answer a lot of questions for me. Sam had to get a few questions (Navigation related) that stumped him and so he brought it Kenny Russell who was able to answer all of my questions and show me some tips and tricks. My clarity of my BMW is a lot higher now and I have a new appreciation for the ultimate driving machine!!! After, they washed and vacuumed my car which was complimentary... What an all-star team here. Keep it up guys!!!

Highly Knowledgeable

This was my first visit to Ferman BMW. I had planned to meet with a Sales Manager I had spoken to over the phone the previous day, but when I arrived I learned he was out until late morning. At that point I was introduced to Kenneth Russell. I was at first disappointed that I could not meet with the Sales Manager, but after spending 5 minutes with Kenneth, I was glad that things worked out this way. Kenneth Russell is one of the brightest, knowledgeable BMW sales specialist I have ever met! Kenneth made my one hour trip to the dealership most worthwhile! I cannot say enough about my favorable experience!

BMW GT - Ponnudurai

Jamie is the best service advisor I have ever had. She always goes out of her way to ensure my experience is fast, effective and easy. She goes above the call of duty to make everything go smoothly, and when there is any challenge, work with me on finding a quick solution. I love Ferman BMW!! Steve Vendem is also the best salesperson, and has sold my husband and I our last few cars. He works so hard for his clients like family and makes sure it is a great experience!

Excellent Service Experience

I made an appointment that morning. Brought the car in that afternoon. Car was fixed and I was on my way in no time.

Excellent Experience with Kenny!

Kenny, was terrific! He was soft spoken and very knowledgeable and caring and wanting to satisfy our needs in what kind of car we were looking for. I would rather have a gentleman as this man, than a strong spoken person, that acts like he knows everything!! He treated us like he would like to be treated , if he was looking at buying a car. It was a pleasant experience in every way! When you spent the kind of money we did ,we would only want to have the BEST experience! Kenny was such a BONUS !!

Excellent Experience - Worth the Drive

Joe Cleaver is the consummate professional who is thorough and delivered on everything promised with no surprises and no games. Car buying or leasing can be challenging at times but the professionalism of the dealership and especially my Client Advisor, Joe, made it a seamless transaction. I made the drive from Winter Park/Orlando to Palm Harbor to do business with them because I felt they were fair and would deliver on what they said they would; and they did! Excellent Experience!

first class professional dealership

Amanda-Sales, Samuel (BMW Genius), John-sales, Shane-sales, and sales mgr. Pete all treated me very fairly and professionally. I received a very fair price and the best treatment. Thanks Ferman!

GREAT Service

We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of our questions. Jamie Byrd was an awesome salesman. He was never pushy, always polite and accurate. He went above and beyond to answer our endless questions and was always there with a smile.Eric in the business office was an owner! Even when not in his department, he answered our questions and took us to the right area to make sure we had what we needed. All around, best dealership we have dealt with in 30 years.

Great service

First time having service done at this dealer. Service was quick and easy. The staff were friendly and professional.

Oil Change and Inspection

Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and then also checked on a few things for me and responded immediately. Exceptionally great service!

Sam Watts at Ferman BMW

Sam was an awesome BMW Genius technician, taught me tons about my new car in a short amount of time. Thumbs up to Sam Watts!!!

No Worries....

I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time.

scheduled maintenance 2015 228i

I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner vehicle. Everything was done in typical Ferman perfection. My service advisor, Jamie Annese, is second to none. She always stays in touch and is forever pleasant (and always has a full candy bowl at her desk). She has always stood head and shoulders above the rest at Ferman BMW service even when I have service done on my 2005 330i.

top notch personnel

Jamie, our service advisor, is always very professional and willing to do whatever it takes. She is extremely knowledgeable and easy to work with. My new car has some electronic issues and Sam Watts along with Kenny spent a lot of time trying to make things right....appreciate their help. They are also very knowledgeable and helpful. Steve Phillips was our salesperson and he is very personable and easy to work with. Eric in the finance department is also a great person to do business with....thanks to everyone.

Absolute greatest car buying experience!

Let me begin by saying I have purchased many cars ranging from Range Rovers to Mercedes and beyond. And I might add , I have always hated the experience because of the fact that I felt like I was being taken advantage of in one way or another. After all, salesman have a certain reputation for a reason. That is until I met John Grima. He is first and foremost a fantastic human being. Which sets him apart from the other bloodsucking salesman I have encountered in the past. He went above and beyond in insuring my car buying experience was fantastic. I live in NY and was purchasing a car to use in Florida so this was an issue. Having never met John we spent many weeks going back and forth on the phone. When I finally took delivery of my vehicle in Florida everything went smoothly. The car I ordered was flawless and perfect in every way. Go see John Grima for a different car buying experience where honesty and genuine consideration for others will change the way you view car salesman forever. Thanks again John, you are truly the best !

Superb service!

I purchased my first BMW from Ferman BMW and my sales advisor was Brian Gains. From beginning to end the experience was fantastic. Brian was extremely knowledgable of the vehicle and made my decision to purchase very easy. Also our business manager, Robert Haines, made the financial side of our purchase pleasant and timely.

Brian Gains

Brian Gains with Ferman BMW is the best. Not only did he give us world class service, but him and his team worked with us on the price and beat the other dealerships we were working with. Although we had to drive from Orlando to Tampa the price and service were well worth it. Thanks Brian and the Ferman BMW Team!Luzaida A.

Certified X5

I've never had a better car buying experience. All was as advertised and as promised.

Ferman BMW and Brian Gains

Brian Gains with Ferman BMW is the best. Not only did he give us world class service, but him and his team worked with us on the price and beat the other dealerships we were working with. Although we had to drive from Orlando to Tampa the price and service were well worth it. Thanks Brian and the Ferman BMW Team!Luzaida A.

Awesome buying experience

Amanda and Kenneth were my salespeople and I couldn't have asked for a better buying experience. They were both friendly and knowledgeable and went over the top. I had such a wonderful experience that I will do all my car buying from them and recommend them to any of my friends and family who are in the market to buy.

Appreciate You

I purchased my first BMW for you and I will never buy another car any where else. I love my car and the service was great at the time of the sale and it has continued to be extremely helpful whenever necessary. Kenny Russell is always there for me. He is understanding, kind, sincere and always goes the extra mile. Thank you Kenny and thank you Ferman.

Wonderful experience

Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very happy

Fabulous Ferman

At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional and the experience grand.I love Ferman BMW & Mini Cooper....both are simply wonderful

Ferman BMW Service Experience

Great from start to finish.....On time and courteous

Thank you!

I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much!

Pleasure doing business with nick .

If it was not for nick I would not continue going to your dealership your to expensive. My car is 10 years old. He tried to do the best he can to work things out for me.

2005 BMW 325ci

The follow up for my airbag replacement was impressive!

Low on Oil

Jamie, "my Service Rep" always handles my issues with clarity, saying what will happen and delivering on what she says. She is gracious about getting me in given any emergency issues and is always prepared to offer a loaner vehicle if required.

Great Experience!

The Service Department was very helpful and knowledgeable. The facility was amazing, and comfortable to wait in.

Alex was great

Alex was extremely easy to work with and was very knowledgeable. I recommend him without question and would not want to work with anyone else. He made the car buying experience amazing!!!!

Routine Maintenance

Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticipated due to a part that needed to be ordered, but I was given a 4 Series loaner so I was not inconvenienced.

used X5 2015

Marcos Villas was helping me to buy a used x5 2012 . Great experience, all was done in 15 min. Honestly, they asked me to provide this feedback, why not, they did a really good job. The service was perfect!

Excellent Dealership to work with!

We bought our first BMW this year and have thoroughly enjoyed working with Brian Gaines and Kenny Russell at Ferman BMW of Palm Harbor. Brian, our sales rep, was very helpful and knowledgeable in securing the exact vehicle we wanted and ensured the buying process was as streamlined as possible. Kenny is the BMW Genius and the title certainly fits! His knowledge of the BMW family of vehicles is amazing. He helped us with all types of questions, any time of day or evening, which completely enhanced our enjoyment of our new BMW. Thank you for the wonderful experiences! A.I.

Excellence in customer service

Kenny Russell has been great to my family. He is always so polite, helpful and professional. I would highly recommend him to anyone that is interested in buying a car from Ferman.

Service on 528

Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point.

Service - low coolant warning

As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my vehicle.

Efficient

Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests.

Alana Lee Beneke

My service advisor Michael Neff helped me immensely. The engine light was on and while they fixed that problem he had them fix something else.

Excellent Experience with Jamie Byrd

I had an excellent experience at Ferman BMW. I was fortunate to have Jamie Byrd as my client advisor. Jamie always treated me with honesty, sincerity, and respect. I most of all appreciated Jamie's passion for family, faith, and friendship.I have leased twice at another BMW dealership in the area, and even though they have the same vehicles, the fantastic service and outstanding staff at Ferman BMW is what makes them stand out from the rest.Jamie Byrd's knowledge, courtesy, and professionalism will keep me coming back to Ferman BMW for years to come.

Service

Team is excellent. Jamie is my service rep and and is very detailed.

Servic Review

We are from Tampa but decided to go to Palm Harbor to purchase our car. Steve Venden was our salesman and listened to our needs and we ended up with the perfect car for ourselves. We purchased a 650I BMW. We were not sure how to use the parking assist and Kenneth Russell came to our home and taught us how to use it. Today we were going to run errands when the screen came on saying that our tires were needed air. Again, we called Kenny and he helped us to reset the screen. Kenny has definitely been a genius to us! Gerald & Toni Muniz

Home Owner, GM in Construction, Family Man.

The service adviser had great customer communication on updates and status of service and repairs.The repair work was under warranty, and no cost nor doubts to the needed repair took place.This is the most clean ,processional,knowledgeable, and courteous dealership that I have ever experienced in my 35-40 years of purchasing vehicles. I am the GM of a construction company and take care of purchasing our fleet vehicle and equipment needs. I can only say, I wished Ferman BMW sold trucks and heavy equipment !Hay BMW guys, your missing the boat...a beamer 4 X 4 crewcab !! Wow, I would be the first inline!!

Excellent attention

Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside, waited a bit but after 1 hour they bought my car to the front. A suggestion: Improve out-going car paperwork process because my car was out front for more than 15 minutes ready to go but was withheld allegedly due to the paperwork.

Great dealer and salesman Alex Wolf

Recently bought a CPO BMW X5 fromFerman Alex Wolf was passionate, and informative about BMW, and was great to work with. Recommend Alex highly.

Excellent salesperson, excellent product

Brian Gains was our salesman at Ferman BMW. He gave us excellent help. He listened, sincerely wanting to know what we were looking for. Then Brian spent the time to find the perfect car for us. He did not try to sell us on what we didn't want. He was extremely knowledgable about his product and always ready to help or answer questions. We will return to Ferman BMW and will definitely work with Brian again.

Awesome staff

I own a BMW x3 and had been struggling with connecting my phone to the media system. The adapter I had did not connect to my phone if I had a case on it. I was told Kenny the Genius might be able to help me. Kenny Russell was not only helpful, he was super polite. He gave me a piece of hardware that solved my problem once and for all! He was awesome, super friendly and very knowledgeable.

Excellent service

Brian Gains was our salesman at Ferman BMW. He gave us excellent help. He listened, sincerely wanting to know what we were looking for. Then Brian spent the time to find the perfect car for us. He did not try to sell us on what we didn't want. He was extremely knowledgable about his product and always ready to help or answer questions. We will return to Ferman BMW and will definitely work with Brian again.

Excellent experience !

Kenny and his bosses went way over the top with my vehicle . It was a birthday gift from my son and it was a total surprise! Truck parked sideways with a huge bow on it! Kenny (our salesman) also video taped the whole birthday surprise. He also sang Happy Birthday to me. I was so overwhelmed with happiness, it took a week to believe it was real! I would refer everyone to Fermans Dealership!! They are all Professional with a very personal touch. A+++

JOHN L. FROM PALM HARBOR, FL.- RATE #1 DEALERSHIP

My salesperson, Brian Gains, was very helpful, knows his cars, tells it like it is and me feel like a part of the family at Ferman BMW. Everyone in the dealership was very friendly and had smiles on their faces. Brian found the car I was looking for and gave me a great deal. To Me, this was the best Dealership i have ever been in.

Love my Beamer!

I knew right away when I walked into the dealership that it was a first class operation. Brian Gains met me at the door and he was a super guy to work with. He is a no nonsense guy, friendly and tells like it is. Buying a BMW from Brian made the car buying fun.

Excellent Service

Ferman BMW is an exceptional dealer and their service department is the best in the Tampa Bay Area (Thanks Mike - Service Advisor). I will be buying a new BMW is 5 months and this dealer will be my one and only stop!

Got the Car I was looking for at a Great Price!

I purchased a 2013 335i convertible at Ferman BMW on Thursday, July 28, 2016. My entire experience was awesome! My sales representative John Grima was very friendly and informative. He was patient with my questions and even gave me a brief demo on driving using the sport-mode paddle shifters. The car I bought was exactly what I was looking for and had been searching for over several months. The price was exactly as I had hoped after viewing similar sales all over the South. John went out his way to make sure I was happy and every bit of the process was completed to my satisfaction. He even worked the next day to find the vehicle's spare key and fix a minor issue concerning the car's under carriage. Ben the finance specialist was helpful and friendly. He worked with me to pick the perfect warranty plan for my vehicle. I love my new car and thanks to John & Co. the whole experience was a pleasure!! Thanks John G.

Dominick Conciatori

Great job with meet/greet and service adviser was exceptional and was very knowledgeable .

grear experience

Kari (I think was her name). I went in Wednesday morning st 9:30. And she waited on me. Let me know what was going on and what else I needed to do and even got my charger for me out of the car cause they needed to fix a couple of tires. So was there longer than I was expecting. But everything turned out great and she was fantastic.

Smooth as silk buying experience

This s35is was my second z4 from Ferman BMW. Steve Phillips was my (truly exceptional) sales person whose one desire is to provide a warm, fully engaged buying experience. He went out of his way with every detail to make absolutely certain that things would go without a problem. To do that, there was a well coordinated team approach including my BMW genius, Kenny Russell who went over the set up of all the technology packages. Kenny even called after I got the car back home to ask if the home link garage door opener was working (it wasn't) but he walked me though each step making certain that it worked. Thanks Kenny. Also I thank Shane McKenzie for helping Steve work a deal that I was comfortable with and his assistance in securing my car from another dealership. Thanks Shane. Bobby Haines put all the financial papers together, great guy. One more comment: Aaron, who handled my lease return was amazing. Ferman is all hands on deck for the customer! I highly recommend this dealership.

X5 Service at Ferman BMW of Palm Harbor

We stopped by the dealership without an appointment to check on a minor problem we were having with our telescoping steering wheel. Michael Neff, Service Advisor, welcomed us and worked very hard to address our problem and resolve it. Within 90 minutes, the problem with our X5 was resolved, the vehicle washed and we were on our way.This was our first time to visit the Service Dept. at Ferman BMW, and we were impressed. Everyone was friendly, professional and willing to do whatever they could to address our concerns and make us comfortable.We would definitely recommend this service dept. and dealership.

My Frist BMW purchase!

This was my first BMW purchase! No one likes the process of buying a car, however Robert, Alan, John, Bobby and Kenny made the experience awesome! This team makes sure you are comfortable through out your buying experience and truly "fits" you to the perfect vehicle. Thank you Ferman BMW team!

Car repair

I didn't even have an appointment and they took immediate care of me.

Pj holmes

Great service. Treated well recommended Ferman to a friend that used Ferman ford this weekend for her ford foucs

Car repair

Jamie and the service department are outstanding. I will highly recommend this dealership to all my friends. The bagels are excellent. Christina Ann Thogode

Outstanding Service at Ferman BMW

We had a truly great service experience at Ferman BMW. We think Nick Hawk is an outstanding Service Advisor and a great PR ambasador for Ferman and BMW. This is an employee who really cares about customers. We have 2 BMW's and will return to Ferman for service and the next time we are looking for a new vehicle.

Service

The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready.

The Paintless Dent Removal guy worked miracles!

I bought the ding & scratch removal option with my new 535I, and boy, I'm glad I did. The ding in my two-week-old car was fixed so well, I couldn't tell where it was. Highly recommended!

Air Conditioner Repair

Fixed substantial AC leak in 24 hours but cost of repair extremely steep. Nearly $3,000.

Purchased 2016 Z4!

Fourth Car I have purchased from Ferman BMW! Great job! Very Professional! Thanks Joe Cleaver! John has been great in the past! Sincerely,Keith M

Bough a new 2016 BMW Z4!

Joe Cleaver and the team did an excellent job! Bought my fourth car from them, and would do it again! Thanks Ferman! Keith M

Ferman BMW - Far above the competition

Sales representative Steve Phillips, management Shane and Alan and geniuses Kenny and Sam are simply amazing people to work with. These individuals focus on nothing more than customer satisfaction. Probably the best car purchasing experience I have ever had. Thank you Ferman family for having employees of this caliber.

Service and Bluetooth Usage

I had excellent service from both Charles Drivas and Kenneth Russell in servicing my car and re-installing my mini car's Bluetooth. Charles Drivas was very polite, organized and thoroughly communicated to me what needed to be completed for my mini's annual checkup. He was helpful with information on a needed bike rack for my 2015 model and directions on where I wanted to go while my car was serviced. He also made sure that my loaner car was ready for my immediate use and communicated to me the final paperwork before I signed off on completion of work. When I arrived home to Sarasota, FL, I contacted Charles that my Bluetooth no longer worked. He immediately lined me up with Kenneth Russell to assist in getting the phone/car paired for usage... Awesome service!Kenneth Russell-- great, very patient and concise with his step-by-step instructions in getting my Bluetooth and cell phone paired for continued used. There is no way I could have reconnected myself as kept getting hung up on several steps. Kenneth came through and kept me going in very smooth understandable step-by-step instructions... A Veteran Teacher ...truly an asset to Mini Cooper.

Very efficient, friendly and answered all questions

All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service advisor

awsome

mike was awsome. great service fast. maintenance explain every question i asked would not hesitate to go back picked my car the next day no issues ever since

Very pleasant 1st service, Thank you Steven and Nick

I went there without an appointment, but my Sales Person Steven Vinden and Service advisor Nick Hawk provided such a truly exceptional and speedy service.

Ferman BMW has a great team of professionals

As a long time BMW driver, it doesn't take a lot of convincing to sell me on the value of the vehicle. With so many dealership options in the Tampa area, I am so happy I chose to work with Mary Keller and decided to buy from her for the 2nd time. Even though I have been driving a 328 since 1998, Mary still takes time to ensure I know all of the features and benefits of my new vehicle. Excellent service and follow up post sale by both Mary and Sam. They are both great assets to your organization!

BMW X6

I had the pleasure to have Steven Venden at Fermans in Palm Harbor Fl, help me in the purchase of my new car. Aside from being patient with our decision of which car to purchase, I feel the Steven also made us a great deal. Thru the process we got to meet a few other smiling faces, all of whom were genuine in the excitement for us in joining the BMW family..

A Great Day at Ferman

This dealership focuses on customer satisfaction. Ferman BMW has one tho g in mind and the is to make the customer's service experience as painless as possible.

Service department very accommodating

The service department is always a pleasure to deal with.

Service experience was outstanding!

Superb Dealership! I'm from Germany and know that Standards BM wis putting out there and This Dealership exceeds them in every way!!! Best Dealership here on the West-coast in Florida by far! My Service Advisor was Doug he knew how to follow up and went the extra step to make things perfect! Thank you

Feedback From Service at Ferman BMW

Wish I knew to inform the service representative that I had to request to get a BMW as a loaner vice just regular car. At the other service centers that I previously used whenever I reserved a loaner I automatically received a BMW. This should be automatic.

Kenny Russell and Marcos Villas are the best

Great customer service and lounge. Kenny Russell and Marcos Villas are the best employees ever. I initially shopped for a CPO vehicle but purchased a new vehicle bc of them

Ferman BMW...Pretty Cool!

We have been purchasing BMWs from Ferman BMW since 2001. Why...it's just a great place to buy a car.

Ferman BMW & Brian Gains a Perfect Team

We have bought many cars from Ferman BMW and have had Brian Gains as our advisor. He hears what's important, what options we want the cars to have, and makes us fells comfortable when getting seriously with pricing. He is courteous, professional, and tells you the facts about the car. Nota pressure Sales person at ALL! We like that about him.

Steve Venden was great to work with.

Love the X3 model. Steven was great to work with, very knowledgeable about the x3. Went in for Service on the X1 and decided to check out the X3 and fell in love with the car.

Ferman BMW--the best!

I had a wonderful experience at Ferman BMW. My salesperson, Robert Chodorowski, and my "genius," Sam Watts, were friendly, knowledgeable, and professional, and went above and beyond the call of duty to address my special needs. I would not hesitate for a second to recommend Ferman BMW to anyone seeking to purchase or lease a new car. Thank you. I love my 328i!

Great experience

I've purchased 32 cars in my life, both new and used. I mention that to give you an idea of my perspective on buying cars. My experience with Gary Mack at the BMW dealership was top notch. I ordered my car and he communicated every change in status, delivery status, pictures of them taking the car off the truck, etc. He was wonderful to deal with and I would highly recommend the dealership and Gary in particular. These guys know their stuff and it was a delightful experience from beginning to end.

Great service, for my BMW i3.

From making the appointment to getting my car back was quick, easy , professional and friendly. All work was done right and my car is good to go. Since I am particular about the appearance of my car (it's usually cleaner than most cars), I asked for it to NOT be washed and they obliged me - Bravo!All in all I had a great experience at Ferman BMW.

Excellent service

I can't say enough about how wonderful Ferman BMW is as far as customer service, service and the customer waiting area. I unfortunately bought my car at Bert Smith since it was 5 min. from my house but EVERY experience since purchase have been an absolute nightmare with them. I drive from St. Petersburg to Ferman for their excellent service.

Charles Drivas, is an excellent asset to your company!

Charles Drivas, is an excellent asset to your company! As always, he went above and beyond his "Call of duty," to make sure that I was well informed, and satisfied with my service.

do not do what they say

When I ordered my car several major items where wrong due to salesman error. They say you get a $100 referral fee. The gal who referred me never me never rcvd it. And I referred a friend ( who bought a mini) and never rcvd it. Shouldn't say your going to do something when you have no intention of doing it. I am definitely buying another mini in 2 years but not from Ferman

Shop at Ferman if you want a great experience!

From the minute I walked into Ferman BMW, I could tell that my shopping experience was going to be much better there compared to the dealer I visited first. First of all, there was more than enough vehicles on the lot for me to test drive that I was able to try out all the options and models that I was interested in. This wasn't the case at other dealers. My salesman, Steve Venden, was exceptional. Steve truly knows and loves the product he is selling and it is obvious the minute you start talking to him about BMWs. My first new car buying experience has been wonderful thanks to Steve and the Ferman team.

Service

As always, great customer service and the facilities are second to none.

Loved it!

Great place will definitely come back! Great service and people!

Great service

Jamie is awesome! Service was very fast and I got the car washed!

Ferman BMW--the best!