Not a good car buying experience, don't recommend
Contacted the dealership regarding a purchase of one of a few similar compact vehicles. Once I called in with the details and said that I had my own financing the service representative hung up the phone on me and didn't call back until the following morning at which time the vehicle was no longer available, however several more expensive used and new vehicles were. Just to be clear on my review, I have been taking my car for service to this dealership for 8 years and have bought a vehicle from them in the past. It seems the staff has changed as has any attempt to sell a vehicle unless the profit margin works for the dealership. Regardless I will no longer be taking my vehicle or purchasing from this dealership any longer. The sales representative's excuse was the phones went down at the dealership, and while that is entirely possible, I find it hard to believe that in 2016 that you don't have a cell phone or can ask a co-worker to borrow one to make a sale. And lastly, the vehicles that I am looking at are still showing as available on the website.
Kiss your time and credit score goodbye
Found an Equinox that we really like a lot but not enough to raise the review rating... I was told by my local bank that I could get an interest rate of 3.29% and Kurt at Feldman said he could beat it 4 hours of paperwork and 7 credit checks later trying to find me a better interest rate than at my local bank I end up with a slightly worse interest rate and missing 40 points on my credit score.. They ran all those reports without me having any idea... I confronted him via txt and he said he had no clue that they did that.. Come to see here on the rest of the reviews it is a common problem. Very disappointed and frustrated... I will say that he did buy us Taco Bell. 1.5 stars for the crunch wrap
Great Experience
Had a great experience. My salesman Tony was great and showed that he really cared and would do anything he could to make sure I could walk away with a car. Worked with me on the price and made it happen. Everyone involved went above and beyond. Highly recommended to go there, great service.
Great!
The help we received for our new car was superb. I would recommend anyone to do business with them. Everything went as smooth as possible! Great job.
Quick and professional service
Quick oil change and able to discuss bringing other family car in for a recall (it was taken car if the next day - also in a timely manner)
Great service
Steve Zitel doI'd an excellent job locating and delivering the exact vehicle I wanted. Great service.
Pete did good job
Great service Pete is ugly but efficient Pete had vehicle ready that very same day washed and ready to go he did not fill fuel tank I will let it slide this time
Fast and efficient service.
I had the oil changed and the tires rotated. The service I received was fast and efficient.
Honest and helpful
Always honest and helpful. Quick and friendly service.
Excellent!
I always receive top notch customer service! Everyone is very friendly and attentive. Oil changes aren't something that everyone may look forward to, however, you make the wait mamageable with the excellent staff that you have. Keep up the good work!
Great Service.....
I have had terrible experiences with buying cars. But my salesman Todd made this such a smooth transaction, He was very pleasant. And I truly am thankful for everything he did to get me the car I wanted.....Great job Todd!
Great service
All work was done in timely manner, I have no problems with the repairs and service, overall I am very satisfied with the service I received fromFeldman Chevrolet.
Great Timely Service
I was greeted as soon as I pulled in, a guy knew who I was and took down my mileage. I was told it would take 45 minutes or less. And it did!
Installing Wheel & Tire
AWESOME SERVICE!!! Very friendly. Neat facilities,
Friendly staff. Fast Service
I was there for the first oil change on my new car. Staff was friendly, waiting rooms were comfortable and service was fast. Will recommend Feldman's to my family and friends.
Great service
Excellent service Everything was taken care of at less than half the time quoted!
Good Work
The service team at Feldman Autmotive under the guidance of Brian always does good reliable work.
Routine Oil Change
I like taking my truck to Jay Chevrolet for service. The service advisors are polite and work extremely hard to make sure that the vehicle is serviced and you as a customer are completely satisfied. I would recommend the dealership to anyone. I have purchased 3 automobiles from Jay Chevrolet. The only thing that I am dissatisfied with is the pricing. They offer a $39.99 Oil Change, Tire Rotation and Multi-point inspection. This is great except my Silverado holds 8 quarts of oil. The special is for 5 quarts so you will be charged for the additional 3 quarts. The final amount is $64.00, so for 3 quarts of additional oils it is $24.00. A bit of an overcharge. It will be shopping around for a better price even if I have to do it myself.
Great service
Pete and his team are always there for me. Pete got me in even tho they were really busy. I am very thankful for that.
Awesome
I love Feldman Chevrolet! This is my second car from there. The service department is awesome, I never have to wait very long. I recently moved and I still drive out to Feldman to have my car worked on.
My Chevy Dealer
Everything went great! All issues were addressed and taken care of in a timely fashion. Folks there are very friendly and helpful!!
Silverado
Rick the sales person, was very knowledgeable on my new truck. He went thru everything inside and out. Mark was my finance person and he made this experience very quick and easy. This was my best experience leasing a vehicle by far!!!! Would definitely recommend both Rick and Mark to my friends and family!
Excellent Service
Great Service, excellent communication! They did exactly what they said they would do. Highly recommended. Nelson from White Lake, MI
Great service
The repair was done promptly and professionally. Excellent service. Very satisfied.
Great service
Service department does everything to make sure I am taken care of and satisfied with the repair of my problem. I live in Flint so it means a lot to me to get taken care of promptly. I feel like family at this dealership.
Car Service
Very nice and efficient. The staff was very friendly. The building was clean. Did not have to wait long for service.
Chevy Cruze Maintenance
The service that was performed on my car was outstanding. All areas of concern were handled professionally and efficiently. Very pleased with the service.
Great Service from Matt Taylor
We came into Feldman's after talking to another dealership about a Cruze. They did not have any cars at the low lease payment. They told us to come back next month. We then decided to come in to Feldman's on the off chance they had a car. When we walked in we were greeted right away by Matt Taylor. We explained what we wanted and he told us right away that he could help us. He asked if we had an employee discount. We told him we could probably get one or a suppliers discount. I mentioned that my husbands mother had worked for GM but she passed away almost 37 years ago. He asked us if she had been fired from GM and we told her no. Matt then told us about the Legacy Program and had us call them right then and there. We were very impressed. In the last 2 years we have purchased 2-2014 Corvettes and a 2014 Sonic and no one ever mentioned this program. We ended up getting a Cruze LT pretty well loaded for under what we expected to pay. I think we found our new Chevy Dealership and our new salesman.
SERVICE
My service was completed in a prompt and professional manner.
OUTSTANDING!!!!
Everyone at the dealership was friendly, courteous. Most especially our salesman, Tom Rollison. He took care of us with 100% satisfaction, and is the most efficient and caring salesman. We come back again and again because of Tom!!
Great service and professionalism by Pete and Ron
In the past surveys I have always been positive regarding your service, promptness and the treatment of us by your service department. Since our last visit, NOTHING has changed. We are very happy that we can trust your company with our prized Cruze and our other vehicles.I would like to compliment Rob and Pete from your service department. They have been very helpful and professional. Thank you,G. Gomez
Great service
Great service, always very courteous. All employees very helpful.
Feldman Chevy
I would highly recommend anyone to go to Feldman Chevy to purchase a car. Go see Jordan or Charlie Webb, outstanding people, great to deal with. I did not end up buying a car from these folks due to my situation but I was treated with respect, never pushed to buy and will definitely keep them in mind when I am ready to buy. Do yourself a favor and see those folks for a car or truck.
Great Service/Great Customer Service
Service and Staff were excellent, as always. Thank you!!
Best car buying experience
Jay Chevrolet which is now Feldman Chevrolet of Highland is a wonderful dealership to work with. After having the worst experience ever with another dealership I called Todd Cowen. He helped get me a good trade in on a car I had only owned 6 weeks and had been in for service twice(so much for some dealerships 117 point used vehicle checks). Todd then spent a long time with me to make sure he knew what I wanted, gave me different options, and showed me different ways pay for the vehicle I choose. I bought an Equinox and am thrilled with the way it drives and the value. Everyone at the dealership was friendly and helpful. There was a great selection to choose from and I never felt pressured at all. My family will be buying all our vehicles from Todd at Feldman's from now on.
great sales professional, great staff
Todd Cowen is a no pressure salesman who takes time to find out what you really want in a vehicle and helps you make the best decision for you. He is informative and helpful every step of the way. The rest of the staff there are courteous and do all they can to make your visit pleasant. The inventory is great. I had a lot of choices. From now on my entire family will purchase their vehicles from Todd at this dealership.
Six visits and they're still a ten
Everyone at Feldman is friendly and accommodating. They always go out of their way to meet your needs, whether it's a ride home or getting a part in a hurry to get you going. I should clarify that most of the visits were for oil changes or routine maintenance, but the few problems areas were address promptly and efficiently.
Car chechup
The service I received was attentive and courteous.
Oil change & tire rotation service
Easy scheduling, drop off has paperwork prepared. Shuttle service is quick and friendly. Only did the work requested.
matt taylor is great
matt taylor is great! very helpful and knowledgeable.
Great servoces
I have been going to Feldman for over 6 yeas and I have always been very impressed and satisfied with the service I receive from Bud. He and the lady on the desk next to his are very helpful and attentive and leave me happy with the results. They explain everything to me make sure I am comfortable. I cannot imagine any better service. The young lady was my primary service coordinator and while it is difficult to imagine anybody as good as Bud, she most certainly is. Bud was quick to jump I'm when the lady was otherwise occupied and he knew exactly what was going on. She started me through (a two day service matter) and kept me advised at all times and guided me through the final steps and took me to my car witch I like very much.
Good Service....Great Dealership
Always good service. Andy does a wonderful job. Everyone is very pleasant. A nicer dealership, you'll never find!
Great service
Pete did a great job taking care of the warranty work on my vehicle
Great service
great customer service.. responded very fast and solved my problem.
Great Service Awsom Service Techs
Everybody at the dealer is very helpful. We have been dealing with Andy for quite some time and really love dealing with him. He gets the job done and is always very pleasant.
Jay Chevrolet Repair Department
Always pleasant atmosphere, always top notch work done on my car. Truly appreciate Jay Chevrolet employees.
my service at feldman chevrolet
service was fast and advicer was very nice and friendy
Awesome Experience Overall!
I was going in just to find out information but after going through my options of trucks and getting to test drive vehicles, I finally leased a nice new Silverado! The customer service at Feldman is great and I'll continue to be a customer!
Services
Always receive excellent service at this dealership.
Great service
Great service,got in same day I called. Got free rental for the day. Friendly and helpful staff. My car was done same day and l was back home by 6:00pm. I was very happy!!!
Jarad and Jay have done a great job
Super service.Jarad did a wonderful job. He was 100 0/0 helpful explaining thepeeks of the card. Very kind and considerate.
Amazing Dealership!!
I was looking at many different trucks on the internet trying to find the options I wanted. I sent inquires to many dealerships (not just Feldman) and the Feldman Group of dealers where the only dealers to get back to me promptly. With that said, Jonathan Burnicle was my sales rep at Jay Chevrolet (Feldman of Highland) and was fantastic. I was a tough customer. The truck (Black, standard bed, crew cab, with specific options) was hard to find due to the low year end inventories. He worked tirelessly, for at-least a week, to find a truck. I never felt pressured. There is a stigma that dealers are just there to push a sale and get you out. I did not feel this way at all. My truck was finally found in Grayling MI. Jonathan did not hesitate, he did a quick dealer trade and had the truck in the matter of a day. I signed the papers before the truck was on the lot. They wanted to keep it over night so they could look it over and clean it up, fill it with gas, etc. Because I traded two vehicles in for a very fair price, I had nothing to drive. Was this an issue you ask? Not at all, Jonathan sends me to Samantha Jablonski who was not on only extremely pleasant to talk to, but hooked me up with a loaner car in 10 min. When I test drove the truck I noticed there was an option missing that I really wanted.(we were all shock this option was not standard) Bummer right!! No because Jay Chevrolet is incredible!! The option was not on the list that Jonathan sent, and I missed it, so I had no issue about paying to have it installed (They worked with me on this also), and I bought the truck for a great price. It was extremely tricky to add due to the computer, and it was not a conventional add-on. Johnathan now sends me to Pete Jezdimir in service, and he worked for two days to figure out how to add this option. (I know it was complicated because I searched the internet) Just as I thought it was impossible Bob Breit (Service Tech) walks up and says he found a solution. As he is explaining the solution, I'm thinking the customer service here never stops, Bob has been researching and making calls since this began two days ago. In addition, there were some light scratches when the truck arrived (remember this came from another dealer and did I mention I was a tough customer) and the body shop erased them like they were never there. In the mean time, Tony Tori (General Manager) stopped many times to make sure I was doing ok and, since I would be pulling an RV with this truck, we spent some time chatting about the great state of Michigan. Mind you, this service was done after I signed the papers, so this was all done purely to make sure I was 100% satisfied with my purchase. I am absolutely 100% satisfied, and BTW the truck pulled my 30ft RV better then my 2004 2500HD Diesel. Thank you to all the Jay Chevrolet staff, and a special thanks to Jonathan for making my 2015 1500 Z71 Custom Sport buying experience a great one!!! I look forward to my next purchase, Chuck
Comfortable buying experience
This was the friendliest and most comfortable car buying encounter I have ever had. From Collision to Sales and Finance, I was treated with respect, questions were answered promptly and courteously, familiarity with the desired vehicle and its appointments was outstanding. This experience has been exceptional.
Nice setting.
We were told it would be 45 minutes to an hour. We got a phone call in 30 minutes. Very speedy for how bust it appeared to be.
Oilcheck
I had the best service rep helping me! He was courteous, helpful, and found something that needed to be fixed that I didn't even know about. He also check for recalls without me even asking.
Great Work!
I always get great service when I drop my vehicle off. Friendly, Polite, and fast work to get in and out to continue your day. Love the fresh popcorn =)
Quick
Quick in and out oil change and tire rotation Friendly staffSurvey page is not mobile friendly
Understand and perform customer service
Hassle free on time service appointment. Service advisor gave me important information regarding another Chevrolet I own.
Great service and outstanding team work from all!!
Ryan Schneider has sold us 2 trucks and we could not be happier with the service we received from Ryan and the rest of the team at Jay Chevrolet. Our buying experience was by far the best ever. Thank you Ryan and the rest of the team at Jay Chevrolet. Thomas and Rodney
Friendly professional service...
I am always very pleased with the excellent service that I receive from Feldman Chevrolet.
Satified Customer
Pete and the mechanics were Great!! They found a screw in one of my tires and were able to repair it in record time.Thanks!Wally Schram
Feldman Highland Friendly, Efficient & Thorough!
Pete is Our go to Guy! Pete is kind, efficient and thorough!We look forward to seeing him for all our service concerns.;-)
Great experience from service to sales
I have been buying my vehicles from Jay Chevrolet/Feldman Automotive for 30 years and will not go anywhere else. The service department is A1 and my salesmen, Greg Payne, is great to work with.
Great Service, Great Deal
My experience at Feldman Chevrolet was a good one. I love my Trax and my salesperson went out of his way to make sure I got the car and color that I wanted and the financing that would get me and my new Trax on the road quickly and efficiently.
Outstanding service and friendly employees
Always friendly and helpful with any questions !! Great Service !!
Clean,organied,polite,prompt,considerate
As always, I'm treated with respect and patience. Pete in service dept. kept me informed and is a hero. I drove a 15 Malibu while repairs were made to my Cruze, I hated to give it up, hmmmm.great job, good experience
Great service
Andy the service advisor was great. Did what he said he was going to do. That all I could ask.
Great service
My car was making some noise and they fixed it. I got a rental car so I could go to work while they fixed my car. They did awesome.
Malibu repair
They were very friendly and courteous. Repair was timely and so far has been very satisfying.
Wonderful sales people
I really wanted a new car and your salesman was so helpful on finding the right car that fit my needs. He was patient and understanding while we tried different cars. When it came to trying to figure if we wanted to buy or lease he helped me to decide what was best. I will come back again and send friend and family to buy from this dealership. The one thing I learned from you is there are no dumb questions. Thank You
Mrs. Becky McLauchlan
As always, excellent service! I made an appointment, was taken on time. Had a nice chat with Wendy in your service department. went into the comfortable waiting room, had some coffee. In about an hour, Wendy came and told me that the car was ready. Oil changed, tires rotated, AND they washed the car! Thank you for the great service and all your pleasant and friendly employees!Becky McLauchlan
Great service
I had a good experience at Jay Chevrolet.My salesman Tony S was very helpful,went through everything with me I would definitely recommend your dealership to other's
ALAN S. KAUFMAN, RETIRED
I made a mistake and came in a day early and as buisy as they are they took me anyway.
sonic
I had my sonic in for routine maintenance and for a recall. The service people were polite and the work was done properly
Great service
Quick friendly fast service they are the best around
Great Customer Support on going
I bought a used Chevy Cruise from a Chrysler dealer.I had some problem with outside temp readings that shut down my air conditioning. The Chrysler dealer were shaking their heads. So I took it to Jay Chevrolet. they got the car in and found a short in the temp sensor in the unit and fixed that. Also found the 2012 had 4 recalls on it and they also fixed them. I have bought a 2013 Malibu from Jay and have them service that as well. Jay's sense of customer service is excellent!You are out standing in my book! Business Success is not a destination it's a journey.
Automotive Manager
Wendy in service is a very competent service writer. She keeps her customers advised, and this morning, I was in and out in less than an hour for an oil change. Very nice.
service
The dealership was clean and the service department was able to get the work done fast.
Quick and efficient! Great customer service!
Great personal care and service! Very professional.
Mr. Jeffrey Peterson
it was nice, I liked having an appointment to get the oil change, and the wait was not bad. I felt like the people took care of me, even though the service area is busy, I was attended to promptly, and I liked it.
New Vehicle Buying Experience
I hate selling my old vehicle so I always trade. Salesman Matt Taylor saw to it that I received more for my trade than I was offered at any other dealer. Since I get the GM Employee price anyway, the better trade value gave me the best price without any games. I should have saved time and came to see Matt first.Love my new truck I can hardly believe how much they have improved.Rides better, quieter, better mpg.
Warranty Service
good service Work completed in a timely manorpoor car wash, back of car still dirty!What can you expect from a free service?!
Great customer service!!!!!!
Jason and Greg were great and took awesome care of me!!!!!
Go blue
Went 20 miles out of the way for this dealership .treated very well, and I will go back
Oil and filter change. Tire rotations needed.
Pleasant experience. Friendly and quick response. This dealership stands out by his professionalism, friendly and knowledge,
New equinox
U had a lovely experience purchasing my new equinox. Bill was wonderful to work with. I highly recommend him and the dealer!
Cruze purchase
Lawrence and Matt were friendly and professional. So glad to have my daughter in a beautiful, safe Chevy Cruze. Thanks guys!
Prompt and very friendly!
I had a prompt and such a nice time getting an oil change! By the time I sat down with a great cup of coffee and finished it, they had my car ready for me.
Great Service . . . Ajob well-done
Very knowledgeable and helpful. Very professional. A pleasant experience.
MR John Stiller
Best dealership i have been to Mike Seacord made me feel like family
Jay Chevy Oil Change
Did a good job. Provided nice waitng room and popcorn during visit.
Mr. Carter
Service was performed with good success. Highly professional and well mannered personnel at this Dealership. I am very pleased with the service I get from Jay. I am routinely 100% satisfied with each visit. I will do all my service visits for my car at Jay.
Great service
Fast and great service. They understand customer service
LOVE MY JAY CHEVROLET SALES AND SERVICE TEAM!!!
VERY FAST, EFFICIENT, AND HELPFUL DURING BUYING PROCESS! KELLY TRAVERS WAS VERY COMPASSIONATE AND TRUSTWORTHY AND AS A SALES WOMAN WILL GO TO ANY LENGTH TO PUT SOMEONE IN A CAR WHILE BEING ETHICAL IN HER DISCLOSURES TO ME. SHE ALSO TOOK ME TO SERVICE DEPARTMENT WHERE I WAS ABLE TO LEARN HOW, WHEN AND WHERE TO TAKE MY VEHICLE FOR SERVICE, SHOWED ME HOW TO USE MY ONSTAR AND WHAT ADDITIONAL PRODUCTS AND SERVICES I WAS ELIGIBLE FOR.
Kathleen&Patrick Thompson
Joey Lusty was wonderful. He answered all our questions, he listened to what we wanted and made sure we understood and were in complete agreement before proceeding in each stage. From just coming in for a test drive to purchasing our truck. Seamless and enjoyable.
Great service
I love my new equinox! Great service and great deal! Definitely will do business again in the future!
Great Buying Experience
We came in not knowing what to expect, not sure if we were even going to be approved for something that fits our budget. Joey should us several vehicles, and we loved the 2015 Silverado 1500LT 4X4 Crew Cab Rainforrest Green Metallic. On delivery the truck had a few blemishes on the paint and Joey took it back and had the truck wheeled out and removed the blemishes. He went over every aspect of the vehicle, set up Bluetooth, answered any questions my wife and I had. The truck was missing the manual and while we waited for the license plate he retrieved manuals for the truck.I always would come back to Joey for another Lease/Purchase experience.Pat&Kathy Thompson740 Eagle Dr.Fenton,MI48430
Fast in and out
They were very fast I was in and out and even got a recall taken care of top of the line
Great people, great service!
Rob Bair was our service contact for servicing our 2011 Volt. He was very professional and helpful throughout our service. All our needs were handled efficiently and the various services requirements were performed as required, within the estimated cost, and when promised.I highly recommend Jay Chevy Service and Rob Bair.
2013 Volt Service
There is not much to tell. I brought my 2013 Volt to the dealership, was treated very professionally, was given a loaner vehicle. They called me when the car was ready and I picked up and was very pleased with the outcome. I would have no problem returning to this dealership for future needs. Service was great, price was fair and I am happy.
Superb service from each member of staff
EVERY single staff contact was weewlcoming, concerned and eager to see that I was well assisted/taken care of/ pleased with my service repairs. So reliable in all that they do!
I love this dealership
I needed to have regular 15'000 mile checkup done on my 2013 Malibu. They always do an excellent job on my car when brought in. They work quickly and they even washed it for me. I even told my Daughter about how much I loved this dealershipand she bought a new car form there last week !! Do I get any perks for sendingher here?
AWESOME DEALERSHIP!
Jay Chevrolet put me in a vehicle that is suttable for my long cummute and the did everything in their power to go me a rat I can afford. All the employees are great and friendly. They really took great care of me.
Great facilities and Sales.
The entire buying and trade-in experience was excellent. Sales representative was top-notch. I have already recommended Jay Feldman to others.
Service Review
My Service Advisor called me daily until the car was finished and ensured that my warranty was used as it should. As a person with very little time, this contact was critical to me and much appreciated.
Great Service and a Clean Facilities
Great people and a pleasurable experience. The sales staff were professional and easy to work with.
Silverado window problem
Had a last minute window problem and showed up at the dealership with no appointment. Pete from service saw to it that I got my truck back in time to meet an important deadline and communicated each step of the way. Great guy and excellent service.
Great service
I drive by many dealerships to get there. I need the best for my vehicle and Jay Chevrolet delivers.
Great Job
Had a strong smell of gasoline. Found the problem and fixed it. Great job
Great servcies
Lease was expiring on 2012 Traverse and wanted to lease a new 2015 Traverse. Tom made the process smooth and found the car that meet our needs. The finance department was very professional in making it a smooth process and transition.
Great service, a very comfortable visit.
My service experience at Jay Chevrolet was, as usual, excellent. The service was satisfactorily performed and the very little waiting time was good. The waiting area was very comfortable and pleasant. It was great to see that the car was washed and clean when I got it back. The total service staff was friendly and courteous. I will be back again and again.
Great experience.
I was greeted promptly and all of my needs were met.
Ronald Rinkinen
very good - thank you. The repairs on my Cruze was completed on time and without any return visits.
Great Service!
I've always been treated wonderfully at Jay Chevrolet. Our preferred service rep, Wendy Rauch has always been the best I have ever experienced. Wendy has gone out of her way to assist me with a vehicle, while service work was being done on mine. Actually, over the last fourty years, I have never had any dealer service rep take such good care of me. I never had to wait long and Wendy made those adjustments without having to ask or constantly remind them. It's refreshing to see such great service these days! Thanks Wendy and Thanks Jay Chevrolet!
Above and beyond
Going above and beyond to assist me with my vehicle repair and car rental while it was in the body shop.
New Truck Purchase
Tony S was a great salesman and I would recommend Jay Chevrolet to anyone looking for a vehicle.
Horrible F&I Experience
I was so angry when I left this dealership last night I couldn't even see straight! After being told that our paperwork was ready on a 2015 Silverado demo, my husband and I went to the store around 6:30pm. Guess what? The sales guy wouldn't even tell us the sale price of the vehicle, we were immediately passed off to F&I and found the payment to be $30 a month higher than agreed upon and financed with the wrong bank. We were then passed back to the sales manager, we explained that we wanted to use our credit union, for the third time, because the rates are lower by at least a point. Came to another agreement on the price, after being strong-armed into pushing a friend of the family to give us a GM employee discount (we were told it was the only way to get the deal done). Got passed off to a different F&I after another hour of sitting. The new F&I guy, whose name was Kevin(?) was the worst! He pushed his usual products (gap, road hazard) and then proceeded to show us a loan from the wrong bank, at a higher interest rate, again! When we questioned him on it, he told us to just take the loan wih ally and refinance with our credit union later. We explained again that we didn't want to do that, and that the whole reason we had been sitting there for 2 hours was to make sure our loan was with the credit union and that we added me to the loan so that we'd have the best interest rate (2.9%). He leaned across the desk and said to me "your credit doesn't matter, just take the loan". I was appalled. At that point we got our plate and registration back from our current 2013 Silverado and left. We will never do business with this store again.
Service Department
Wendy Rauch was very helpful. She called me regularly and keep me informed .
Fixed electrical issue
Excellent all around. Fixed my issue, free rental, worked with my with my very difficult schedule as a hospital nurse and busy mom. Love them!
Great customer service and quality work.
My experience with the Jay Chevrolet service department is always a splendid one. This visit was not any different as all my expectations were met.
Excellent service, fast and pleasant
Excellent service and returned my vehicle clean. Service was completed faster than promised and the staff was attentive and friendly.
Mrs blah blah
very friendly staff and finished on time, love the popcorn!
Great Services!
Wendy in the Service Department is great! She notified me about my vehicle at every step, until the job was complete. Job Well Done!
great place to be
quick,friendly,service by curtious employees who are always helpful
2014 Equinox Service
We were greeted promptly and our 2014 Equinox was serviced & WASHEDin less than 1 hour.Great JOB to all the Feldman service staff!!Dan
Mr. Garrett
Service department has fulfilled my needs up to this point in time. Love the car (Cruze). The number of warranty related repairs is more then I have had on any GM product in 20 years. Not to mention the large number of recalls. Your lucky to have employees like Pete to smooth over the service needed on my vehicles.
G. Gomez
Pete (Mr.) has always been helpful and willing to do anything that will make our visit to your dealership a pleasant experience. He calls us after work performed to our vehicles to make sure that all went well. In the years that we have had our vehicles repaired at other dealerships, this has never happened. We are pleased with the work and will recommend your dealership to our friends. I feel that they will respond in the same manner. G. Gomez
Excellent Dealership
They did an excellent job at Jay. I traded in my old car for a new one; the process was quick and simple.
Jay Chevrolet Service- oil change
Everyone is very nice and helpful. My car was done before promised. Everyone I dealt with was pleasant and smiling. Nice place, I will return.
Service on 2015 Silverado
Service was flawless. My truck came home cleaner than when I dropped it off.They also took care of the GM service bulletins.
body shop repair
The service writers a Jay are awesome and the work was excellent.
Leasing a new 2015 Chevy Cruz
Jared was the best sales rep I could have aked for. I received a fair price on my trade-in as well. I couldn't be happier with the lease price. My cruz reminds me of a regal I owned several years ago. Such a nice ride! Thank you for a wonderful experience.Linda Gretka
Clean dealership
Loved the service I liked how friendly the staff was the popcorn was a nice touch
Service at Jay
Every time I come in I am satisfied. I'm not sure that they completely fixed my problem this time, but it wasn't for lack of trying.
LeeAnn
Always a pleasure able experience. Timely and efficient. Friendly and fast. Love the car wash!
First Car
My son and I went there to buy his first new car. We had a slight mix up, and initially thought we would have to return our car. However, Rick Baldwin, and his manager Danny, were both VERY accommodating, and not only were we able to resolve our issues, my son got a better car than we had initially received. It was a very positive experience; he's thrilled, and so am I!
Miss Deanna
Jim Masterson, Rick Kovary, and Mark Woolcott made my first time car buying experience excellent. Thank y'all so much for your help of the purchase of my Malibu. I would defiantly buy from them again and tell family and friends to come to Jay Chevrolet to get a car as well. Thank you again for your help.
14 silverado
A very well run service department. They were able to work me in at a moments notice, solved the problem the first time. They do it right!
Great experience.
Jermaine Took great care of me. Thanks! Love the new car.
Jay Chevrolet - Truck Oil Change & Recall
The service department always takes good care of me and my vehicles. Everyone is fun.
Great Dealership!!!!!
Great dealership. Sales and Service are excellent. They treat you like you are important to them.
Great experience
They gave us a great deal on a 2015 Chevy Trax. Tried 5 dealerships altogether, and this one by far the best. Friendly service, would definitely return or refer a friend.
Jay Chevrolet makes you feel like Royalty
After my accident, I had my car taken to Jay Chevrolet. This is the dealership that I purchased the vehicle from. As soon as my insurance company assessed the damage, Diana, from Jay Chevrolet body shop called and gave me the estimate to repair it and asked for my approval to go ahead.When the vehicle was done, Diana called me and in her normal very cheerful manner, told me that I could come and pick it up.When I arrived at the dealership, I was greeted by my salesman ole Seacord, who greeted me very cordially and invited me to go into the body shop office.He told the receptionist that we were there to pick up our car. At that particular time, Diana was busy dealing with another customer. In less than two minutes, another lady (forgot her name) came into the office and greeted me with a warm smile and friendly face, and said that she was here to take care of me.She immediately brought the car into the service area and invited me to join her in looking the car over. Upon my satisfaction and approval, we signed the paperwork and within 15 minutes of the time that we arrived at the dealership, we were back on the road with my newly repaired vehicle. It looks great and rides/performs beautiful, also.I could not be any happier with the service on the vehicle and the staff at the dealership. I have been treated like royalty by everyone at Jay Chevrolet from the first day that I stepped inside the show room. Over the years I have purchased vehicles and had maintenance performed on my vehicles from other GM dealerships, but Jay Chevrolet is by far the BEST DEALERSHIP that I have ever dealt with. Hats off to Mike Seacord, who should be voted the Number 1 salesman of the decade. He truly cares about his customers and follows up to ensure that they are satisfied people.THANK YOU JAY CHEVROLET!!!!
great service
Rick Baldwin was a great sales person..he did not push i knew what i wanted and he did not try to push me towards anything else...i would recommend him to anyone..i sent my mom to him and he worked his magic to get her a vehicle she was happy with and in her price range..thank you Rick Baldwin
New vehicle lease
We were very pleased with salesman and dealership. We will continue to do business with Jay Chevrolet.
Great service and quick!
A great experience worked with me on an appointment time that met my needs. Got me right in and done quick. The best experience every time! A plus plus!
Great service
Brought my car in for some recall work and it was completed quickly in less time than expected. Staff was professional and friendly.
Mr. Carter
Pleasant and friendly people at this dealership. Work allways gets done professionally and on time. I would definitely recommend this dealership to others. 100% satisfied.
Great Services and Clean Facilities
I bought my car at the Jay's dealership and I have always gone to them for everything....all oil changes and any call backs....and they just fixed my car for a dent.....body shop did a great job...I also had them wax my car...all departments did an excellent job...they also washed and cleaned the inside of my car...I would not think of taking my car any where else.....
EXCEPTIONAL ALL THE WAY 5 stars PLUS
AFTER THE PURCHASE OF MY NEW CHEVY EQUINOX FROM JAY CHEVROLET I CALLED MY SALEMAN THE FOLLOWING MONDAY TO ASK A FEW QUESTIONS ABOUT THE CAR< I WAS TOLD THE SALESMAN WAS NO LONGER EMPLOYED BY JAY CHEVROLET> I GUESS THE WORDS DUMBFOUNDED ME< I BOUGHT THE CAR ON THE 29TH OF MAY AND THE SALESMAN WAS GONE THREE DAYS LATER.I WAS GIVEN ANOTHER SALESMAN WHO WENT BEYOND THE CALL OF DUTY AND HELPED ME MORE THAN I EXPECTED. I HOPE T.R. REMAINS WITH JAY CHEROLET FOR I WILL BY MY NEXT CAR FROM HIM AND WILL TELL MY FRIENDS AND RELATIVES TO DO LIKEWISE. MARTIN R TOMAYKO
Service with a smile
Everyone was more than courteous and friendly. The service bay and waiting area were clean and neat. I was offered a shuttle to work. It was a nice experience.
A happy customer of Jay Chevrolet
I worked with a new salesman, Lawrence Clark, and had a pleasant experience during the entire purchase process. A previous salesman we worked with, Tom Rollison, graciously encouraged me to work with the "new guy" Lawrence Clark, and all was a very comfortable experience acquiring my new Cruze. Admittedly, some very nice financial promotions regarding my trade-in worth and the fact that I have leased a 2013 Equinox from Jay Chevrolet had me very pleased as well. Thanks Jay Chevrolet!
New Lease Vehicle
Salesperson Jarrod was courteous and helpful and overall experience was excellent
Great service
The staff is very friendly and always puts the customers safety first. I have been a customer since 2005
Got my equinox
I worked with Steve Zittel and he was very helpful in getting me into a Chevy Equinox. Very patient with me and looked for the best options for me.
Oil change
Scheduled an oil change and was seen at appointment time. All went well.
Great service staff
The service staff was very polite and professional. Wendy made sure to keep me informed with what was going on each day. Dropping off my car was fast and easy, which was great since I was on my way to work.
Very friendly and listen to my concerns
They kept me informed of the progress and what they were doing.Made sure I knew where I was going and what I had to do. Nice to havewashed my car. Thank You. Walked me to my car to make sure all was ok/
Quick and convenient
Short wait for an oil change. Scheduled online. Quick and convenient. Everyone was friendly and professional.
Service on brakes
I'm always pleased with the service I receive at Jay Chevrolet.
great service
Profesional tand prompt service on new cruze. .nice facility
great service
in for service oil change and tire rotation. the service was competed in a timely manner
Happy customer!
I feel like I am there number 1 client when ever I have service at Jay Chevrolet!
Great service
When the service advisor you made your appointment with is with another customer, one of the other service advisor is willing to help rather than leave you waiting. Great service!
Aveo maintanence
Very pleasant experience. Would recommend these dealership to my friends.
Great service
I appreciate receiving my appointment on such short notice!The whole staff treated me with respect and friendliness.I received great service including a much needed wash job on my truck! Thank you Jay Chevrolet! Bailey Frazier.
Service for our Bumblebee
Always a pleasure to go into Jay Chevrolet. We get treated like family and are always given the best service!
Great leasing experience
Great experience. They reallyy listened to my requests. I was able to take a car home for the afternoon to test drive it. Ryan was great and really worked with me to get the best lease deal.
Needs to pay attention to details!!!
For the third time in a row I drove just a few miles and had to come back to get my tire pressure reset. All I had done was a balance and rotate of the tires.
Service
Staff very knowledgeable and helpful. Quick in and out service.
Always ready & able to help...:)
Took my Equinox up for servicing and wound up having a new car experience with our favorite GM model....the Malibu! Turns out it is the perfect vehicle for a pair of "empty nesters" like us. The service & sales teams at our local dealership, got right on it, helped me with "all the latest techie whistles and bells" and we've been driving "happily ever after since!" Love my Malibu! Drives like a dream and is pretty sweet lookin' too! Turns a lot of heads out there on the road alright! This was the first time I bought a car "all by myself!" The staff was as excited and happy for me as I was for myself! So was the hubby when I pulled up in our driveway! Surprised him all right too!:) A fun day all around!!!
Mr. Michael J. Boyd
The staff was very nice. My car was promptley taken care of and done in a timeley manner.
Always feel welcomed
Traded in Cruze for Trax Staff is always friendly, enjoyed the free Tail Gate BBQ
great as always
As always everyone was very friendly and professional. service was completed quickly and got us on our way. thank you
Mr.Jeffrey Peterson
Greg Payne was very good at greeting us when my wife and I arrived at Jay's Chevrolet dealership. He was personable, friendly, but not " pushy " or forceful in his demeanor.Mr. Payne listened to us, and what we were looking for in a new truck. We walked all over the parking lot looking at trucks, and Mr. Payne was great a directing us to the vehicle type that we were looking for.We did not necessarily go to Jays to buy a truck, we were looking for a basic vehicle, and price range. We walked out buying a Silverado. My wife and I are very pleased with our new truck.Jay's finance team was on the spot, and very helpful. Mr. Payne was extremely professional, personable, and I would rate our First experience with Jay's Chevrolet, Mr. Payne, and the entire team as exceptional.P.S. Pamela was another reason we were there. She kept in touch with me on line, and showed me samples of the trucks offered.Thank you all for a great job ! and a very pleasant purchase. Jeff Peterson
Great fast service
Very good job will return, bought 2 cars from jay already and will return for our next
Good experience
Got me in right away gave me a loner said would call this afternoon. 4 items to be fixed, was done at 4:30 and gave me choice to pick up this afternoon or morning. i picked morning great choice. it took 1 hour to pick up and home.
great service
The service was great. My sales agent was nice and helped us out. The show room was nice and clean and we are happy with our vehicle.
Outstanding Customer Service
We recently found ourselves in need of a new vehicle and under a tight timeline. Unfortunately, my husband and I have very busy work schedules and 3 kids with busy schedules as well. Jared was extremely helpful and took the stress out of the buying process. He was patient and never pushy as we made our decision. He listened to what it was we needed and didn't try to steer us in a direction we weren't comfortable with. He was also extremely respectful of our time and took care of so many of the details for us, which meant a great deal.
Great service
Quick service and great customer service. Clean waiting room.
Customer Service!
We recently found ourselves in need of a new vehicle and under a tight timeline. Unfortunately, my husband and I have very busy work schedules and 3 kids with busy schedules as well. Jared was extremely helpful and took the stress out of the buying process. He was patient and never pushy as we made our decision. He listened to what it was we needed and didn't try to steer us in a direction we weren't comfortable with. He was also extremely respectful of our time and took care of so many of the details for us, which meant a great deal.
Friendly folks, great service
Jay was waiting for a part and gave me a loaner to drive. They were quick, efficient and friendly. I highly recommend this service department. They are first class all the way.
Quality of Jay Chevrolet's Service Department
I have been coming to your dealership since 2000 and have always been very satisfied with your service department. Thank you very much.
Cruze
Fast and courteous service. I came in for a LOF and the man who greeted me noticed the fan was running too hard, he asked if I had time for the service dept. to check it out. He said it sounded like my thermostat might be bad and it was. They did the LOF, rotated my tires and fixed the thermostat in about 2 hours time. :)
Great Service. Dynamic Environment.
Great Service. Dynamic environment. Tom Rollinson work with us to understand what we were looking in the vehicle, cost, etc and made everything possible so we could take the vehicle home the same day. He's friendly approach and personality made the experience a great one. Would definitely consider going back to Jay, and work with Tom in future vehicle purchases.
Jay Cheverlot
I have never had such excellent & speedy service at any other service center.
Great Experience with the Service Department
Pete was great, made me feel like I was the only customer in the place! I also appreciated that he quoted the maximum time then was pleasantly surprised when I was out the door early! yay Pete!
great service
I was empress the first time I took my car in so much so that when I had another problem I called back for the adviser I had last time (Wendy). She once again serviced me with top-notch service. I drive 21 miles to be service. That should a lot.
Great service
Great service. Had me out of there in 31 minutes.
Professional, smooth buying process
This our second lease through Jay Chevrolet, it was a smooth transfer of old lease and completion of new lease. Located a vehicle with accessories that we wanted and kept the lease payment within the range we wanted. Dealership is professional to deal with and very helpful throughout the entire process. We will remain loyal customers.
Great Service!!!
I made an appointment for an oil change on line.brought car inwas treated professionally and with courtesy..added a tire rotation and safety inspection (while I browsed the new car area).and before I knew it the car was ready after a quick car wash. Thank you for a great service!
Oil Change Appointment
Jay Chevrolet Service was able to provide a Saturday appointment to fit my schedule.
Great service, but price is high for oil change.
Did a great job on the service. I think their price for an oil change is high. I had to pay nearly $33 after a $10 discount.
great job
thought it was good last time i went for oil change they finished in record time. and all very friendly outgoing.
Michael Falk
Bill Murray was an excellent salesperson! I would highly recommend him and the dealership<>
great service
The service was great .i brought my car in for service. Part was not available so i was given a loaner and wgen my car was ready it was returned clean and working.
Great service
Great! Got out of there even earlier than I planned on!
Great Dealership
From the minute we drove in, we were greeted immediately and write up was started by Pete Jezdimir. We brought 2 cars in for service (oil change and tire rotation) and we were out of there in 1 hour with both vehicles done. Everyone is so friendly at this dealership, our salesman, Rick Baldwin spent time with us and checked on our cars, etc. Only problem we had this time is that the car wash was under repair...really needed a wash! We are pleased that we chose Jay Chevrolet as our dealership.
Excellent process
Great buying experience........................................................................................
15" Tahoe
Pete was great to work with in the service department. He always followed up when he said he would. Great service!
Mileage: 1
Color: Green
Transmission: Automatic
Body Style: SUV
City: Highland Township, MI
Engine Type: 3 Cyl
Mileage: 1
Color: Green
Transmission: Automatic
Body Style: SUV
City: Highland Township, MI
Engine Type: 3 Cyl
Mileage: 7
Color: Gray
Transmission: Automatic
Body Style: Pickup
City: Highland Township, MI
Engine Type: 4 Cyl