FC Auto

4.7
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.7 Overall Facilities: 4.6


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USAA FOUNDATIONS TO PURCHASING A 370Z

5
JHWOMACK on 10/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

EXCELLENT SERVICE, VERY HELPFUL. PUNCTUAL TIMING AND QUICK RESPONSES, HAS THE INTERESTS OF THE CUSTOMER IN MIND AT ALL TIMES AS A PRIORITY.


Awesome service from the whole team!

5
kneecola on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a used car from FC Auto and the process was quick and easy. The team of people are professional and reliable. Would definitely recommend to friend/family.


excellent experience!!!

5
bonifacio corpuz jr on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Walter very nice guy , he gave me a new car , and team is so very helpful and they smile all the time.


Great experience 2012 Beetle

5
MDMarv on 06/27/2016

Customer Service: 5.0 Buying Process: 5.0

A great buying experience. I was purchasing the car from out of state. Walter and Nigel bent over backwards to assist me in getting the car inspected and titled.As a bonus, they are nice guys. Everyone at the dealership was professional and courteous.


Used car purchase

4
Sandra on 06/03/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Just purchased a used car from this dealer! Hope it works out. They're very friendly and helpful with answering any questions you may have.


Easy process, in & out

4.3
cwford on 06/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Walter took very good care of us getting a 2013 Toyota Corolla. A longer road test than for cars I've purchased previously, answered all questions articulately and clearly.


Pretty good dealer

4.5
Selva on 05/28/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Great experience on my car purchase, Walter made me comfortable throughout the purchase.


AWESWOME SERVICE

5
CARGUY16 on 05/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GOOD GUYS THAT JUST WANT TO HELP FIND YOU THE RIGHT CAR.


my l;ong goog experience

4
Martin Balderrama on 04/13/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

we bought the car because we've seen many and this was the best with a lot of features just like parking sensor but the process was a little bit difficult for us, but at the end the offered me a good price and we took it


Super Awesome Service

5
CJ on 03/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Walter and his team are awesome! From the beginning to the end my experience with them were great. I was really in an out with no problems and it was not an all day process. I would certainly recommend them to anyone looking for a car.


Use Car - 2007 Toyota Camry - Great Experience

5
P Niell on 03/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying customer service experience with Walter was wonderful. Friendly, professional and great manners. He always acknowledge us by our first name like family. From beginning to end outstanding service. When and if I buy another car it will be with Walter.


Feels like home

5
Alvaro Jerez on 02/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am working on purchasing my third car from FC Auto and I've got nothing but praise for everyone there. They have worked so hard to help me feel comfortable throughout the buying process and have helped me out with every aspect of car buying from walking me through the loan process, explaining in detail what to expect, offering splendid service plans and even helping out with a loaner when I really needed it. I've been so comfortable with everyone there that I actually stop by just to visit and say "hi". The lot and office are small but don't let that dissuade you, the people there have huge hearts and are eager to help with what you need. I've never felt pressure from anyone there and that makes all the difference in my book. I highly recommend my friends at FC Auto if you are in need of trading in or purchasing a vehicle.


BMW Baby!

5
Kosher on 02/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car buying experience at FC Auto was nothing less than wonderful! I purchased a BMW 328 and I must say that my sales representative, Walter made that experience all the more great! The rest of the staff was super friendly and I would recommend FC Auto to all my friends for their future car buying needs in the Northern Virginia are.


grerat service

5
Eddy0751 on 01/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

this is my first time buying a car from FC auto and the process was super easy and the help was awesome.


ONE HELL OF AN EXPERIANCE, WALTER IS THE MAN!!

5
Tian Cat on 01/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been there for two times. Walter and Adam are nice, and help me to have a great test drive. They offer me an affordable price on my Jaguar and give me a fair price on my old BMW. The dealer is professional.


Good Deal

5
TheLokiC on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0

Walter at F C Auto gave me a great deal on a car that I've been looking to buy for a long time. Hard bargain, but a fair price. He did everything he could for me and got me out of the door as fast as he could. It was a good buying experience.


Great Experience

4.7
Dave on 12/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had a really great buying experience with Walter at FC Auto. I was buying the car from out of state, and he gave me all of the information I needed (and very honestly) upfront. He also accommodated me by driving the car to a shop of my choosing for inspection before I made the long trip to see it myself. The pricing was very reasonable and transparent, and the overall experience was nice and easy.


Great experince highly recommend

5
JamesM86 on 12/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a fast and simply car purchase at FC Auto they where very helpful they got straight to the point and I got my new car.


GOT THE CAR THAT I WANTED FROM FC AUTO

5
REGINALD PEAY SR on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

TREATED VERY WELL BY THE SALESMAN AT FC AUTO HIS NAME IS WALTER. HE WAS VERY PROFESSIONAL AND OUTSTANDING. THANK YOU


Adam O

5
Adam O on 10/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks for everything you have done helping me with the finance.


Not your typical car salesman

4.7
Sharon on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Love my FJ Cruiser! Walter was very professional and informative. He took the time to explain the history of my SUV. He wasn't pushy and gave me space to make my own decision.


COULDN'T ASK FOR A BETTER DEAL!

5
Daniel T. on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was looking for a reliable, inexpensive car for my daughter and my search led me to FC AUTO. Staff was friendly and transparent. Showed me a couple of options and pricing was below market. Car I bought was in great shape and came with a book of records. Best part it was $1000 less than a similar one I had looked at with no records. They let me pay my down payment, let me take the car and bring them the check for the balance owed later since I needed the car that day. Walter is the go to guy!!


GREAT TO WORK WITH WITH PERSONAL TOUCH

5
Ryan L on 09/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I used the USAA car buying service and got a great deal! The staff was friendly and accommodating. For being this close to the city, they had a small town demeanor, and that was very refreshing compared to the high pressure sales tactics used by most used car dealerships in the area. Would recommend to anyone.


Great Customer Service

5
CVMAR282013 on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was fortunate to meet up with FC Auto. They provided the car I needed and they understood my financial targets. They listened to me and help provide the best option for me. Thanks FC Auto


RAINY DAY CAR BUYING ADVENTURE

5
CD & LD on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

EXCELLENT EXPERIENCE, MADE PROCESS EASY. PERSONNEL WERE VERY NICE AND POLITE AND NOT PUSHY.


Wonderful Experience at FC Auto.

5
Lanett Williams on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

First of all being a woman is harder when looking for vehicles but this experience made me feel at ease. One day I was in the mood to look for the car of my dreams, my top two choices being a Lexus and Mercedes, so I kept checking the website to find that car. I test drove several cars on this particular day and the last car I said that I was going to look at was the Mercedes Benz at FC Auto. I went there and looked around and Walter came and assisted us gave us the information on the car and I took the car on a test drive. He was so polite and made me feel good after the car drive. I fell in love first of all with the price and then the car. We went into his office and he shared things other dealers wouldn't share like the comparison of prices in the area and how they beat other's prices. He went through the whole process and I didn't feel pressured or stressed like I usually do at other dealers. Everyone was so kind and I just felt like I was among friends that I have known forever. I would recommend this car dealership to anyone looking for a nice reliable car. Not only that, they went through a lot going to DC to get the tags for my vehicle and I appreciate this because I know how stressful DC DMV is when trying to get tags. I love that I can call or e-mail FC Auto and get a response right away. Keep up the good work FC Auto. Thank you.


Perfect Buying Experience

5
M3 Scott on 09/01/2015

Customer Service: 5.0 Buying Process: 5.0

FC Auto did a fantastic job in finding me the perfect vehicle and quickly scheduling a test drive. They have an excellent relationship with USAA which facilitated the purchase paperwork process. Fast, efficient, and friendly service.


FC AUTO VERY GOOD DEALER

5
JP on 08/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THE GUY HELPING ME WAS VERY NICE AND HELPFUL AND FRIENDLY AND HAPPY


LEFT MD TO COME TO VA GREAT DEAL ON AN ENCLAVE

5
BIG DAD E on 08/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Truck .Great Price. Great Deal. Come see Walt.


FINALLY, THE CAR OF MY DREAMS

5
Suzanne Herron on 08/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I HAD THE FORTUNE OF DOING BUSINESS WITH THE OWNERS AND STAFF AT F C AUTO. I WOULD RECOMMEND THEM FOR MY VERY OWN AND MY FRIENDS. PROFESSIONAL HANDLING OF ALL ASPECTS OF THE SALE, THEY KEEP YOU INFORMED OF THE THINGS THAT MATTER TO YOU PRACTICALLY AND LEGALLY DURING THE PURCHASING OF A USED CAR. I WAS INTERESTED IN PURCHASING A QUALITY CAR SUCH AS THE AUDI, AND THEY DELIVERED TO ME THE BEST POSSIBLE THEY CAN DELIVER..


23 in a M3 my dream!!!

5
OLAJUWON on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service! fastest car buying experience i ever had. i will definitely be back next spring to purchase a GTR. The drive from GA was worth every mile.


FC AUTO IS THE BEST SELLING DEALER

4.7
Adyen on 08/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I highly recommend. Walter, salesman is excellent.


Great buying e3xperience

5
Fitzroy Delacoudray on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Really enjoyed working with the whole team and feels very well served.


Customer for Life

5
Randy R. on 07/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would like to think Walter Naimi and the team at FC auto sales for a great buying experience. I was looking for a CLS 550, internet shopping as most people do these days and i found a beautiful black on black 2008 CLS 550. As luck would have it they are a USSA approved dealership and I was approved for an auto loan from USAA. The paperwork was easy, the car was in USAA's profile and that made for one of the best buying experince I have every had. The two hour plus drive was well worth it, FC auto priced the car well below blue book so that no one in my area could match or beat. I would recommed anyone in the market for a quality pre-owned car or truck to look at FC auto first. They go above and beyond to satisfy there customers, not just with me but there were other customers in the dealership looking just as happy as I was.


Best dealership experience!!

4.8
Reyna R. on 07/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

The experience of buying my first car was a headache with other dealership, as soon as i step a foot in FC AUTO everything was smooth and the process of getting my car was easy and fast! I want to Thanks VICTOR & WALTER for helping me find the right car and the best deal. Thank you guys!


picked me up and I drove home

5
ChefRod on 07/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They picked me up at my place even though I didn't know I was going to purchase a car due to an emergency. Walter found a great ride for my needs, got me a solid loan, and got me home in one perfect car. Thanks boys keep up the relationship building and you will keep selling cars. Just don't pick up the guest in the one car they can't buy...ha


Pleasant experience purchasing a vehicle

5
Mark on 07/05/2015

Customer Service: 5.0 Buying Process: 5.0

About a week ago I bought an Audi A6 Quattro from FC Auto using the Truecar pricing. The staff honored the price. Both Walter and Kian were very professional and helpful. Before I visited KC Auto, Walter gave me the pertinent information on the Audi via email and the phone. This information matched what was advertised. Once I arrived at the dealership, I was able to see the Audi and test drive it before purchasing it. Kian did the paper work and the process was easy and smooth. With appreciation, Mark L.


great deal on truck purchase.

5
cecil a mobley on 06/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I looked a very long time for a good used toyota tacoma truck at a reasonable price and you can believe me this dealership sold me a top quality use toyota tacoma truck at a very reasonable price.i was very very satisfied with the deal i got.


OUTSTANDING USED CAR BUYING EXPERIENCE!!

5
Sly from Maryland on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying a used car from FC Auto was the greatest experience of all. Since I live in Maryland, I had several questions before making a trip out to Falls Church, VA. Jay and his team were very responsive to my emails and telephone calls prior to my actual visit to their dealership. Once I arrived, they were able to show me a late model car (2015 Toyota Corolla) with very low miles which looked much better in person than on their website. After a test drive, they made a fair offer which I accepted and was able to drive my new car home within a couple hours. Their car and price beat all other dealerships and made purchasing my car a "no brainer". The car had a minor "door ding" which they were able to take care of immediately.


Great experience!

5
Kevin M. on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience with FC Auto. Their sales staff was on point and they gave me top dollar for my trade. Their salesperson Jay was very knowledgeable and personable. Overall, a very smooth car buying experience.


Superior Selling Experience

5
Major General Roosevelt Mercer, Jr. USAF (ret) on 04/12/2015

Customer Service: 5.0 Overall Facilities: 5.0

I have bought and sold many cars but no selling experience even comes close to my experience with Kian at FC Auto! From the initial referral from USAA to the final negotiation on price, the process and professionalism of the FC Auto team is the best seen to date. When I arrived with my car we discussed the agreed upon price, Kian looked over my car, test drove it, had his mechanic check it out, review maintenance records and that was it. I left with the check for the agreed upon amount the same afternoon. The FC Auto team was professional and completely above board in their dealings with me. It was the most straight forward, hassle free selling experience ever! I would highly recommend dealing with these guys, ethics and superb customer service are their hallmarks!


great Exprience!

5
golf lover on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

the sales team at FC Auto was outstanding, they helped me to get my dream car and also got me a great financing rate! i would highly recommend this place, they do sell nice cars and they take care of their customers even after you purchase!


Beware of this dealer.

2.5
JUL skinsfan on 03/29/2015

Customer Service: 3.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

Will not fix your cars probiems .and will use there so call repair shop. that will use Cheap parts on your high end auto.


Very satisfied customer

5
JB on 03/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a nice 2008 GMC Yukon fully loaded. Staff was very friendly. Very happy and I WILL BE BACK!!


excellent cars and friendly hard working staff..

5
ArtWash202 on 03/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

will shop here again .. great dealership !! guys work very hard to get you the best deal and car for you money


Best Dealer Out There

5
Adam on 03/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience with this dealership. I was looking for a used car of high quality that had all the features I wanted and I found the car of my dreams at FC Auto. They are very reasonable with prices and will do anything in their power within reason to make ends meet and to have a great experience. In my case, they did both. The paper work was super easy to complete and not time consuming. The whole process of looking at the car, test driving, and signing paper work only took about 30-45 minutes. They have friendly, reasonable, and great workers with wonderful attitudes that are easy to get along with. Definitely NOT a dealership that will try and swindle you out of money or force a purchase on you. They are reasonable with everything and only want the best for their customers. This is how a car business should run. I would definitely recommend this dealership to anyone and I would definitely buy another car from them if need be.


Extremely positive experience with FC Auto

5
Mazda Fan on 02/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an extremely positive experience in purchasing a 2010 Mazda CX-7 from FC Auto. My initial contact with them, via my insurance car purchasing service very prompt and responsive. We were able to set up an appointment to meet my needs and schedule for the next day. The staff was courteous and knowledgeable. There was no sense of pressure and we were able to take as much time as needed to inspect the car, conduct a test drive and work through all the different options for extended warranties. There we no surprises and the admin paperwork process was very easy. I feel like I have been able to find the vehicle that best meets the needs of my situation at a reasonable and affordable cost. I was very satisfied with my experience with FC Auto and would highly recommend their services.


Great service

4
Anwar al-jariri on 01/31/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

I love my car and I made a good decion when I decieded to go down to fc auto .The salesman Jay was super, helpful, professional and experienced in the automobile business. Jay and his boss made buying a car from them a very positive experience. I thank you for your professional and friendly service.I will recommend you to my relatives and friends. Sincerely yours Anwar Aljariri


This is an AWESOME company!

4.7
Danyell on 01/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Let me list the things I liked about FC Auto: 1. Pleasant and knowledgeable staff 2. Kian was an amazing sales person and super patient with ALL my questions and follow ups 3. The company really seems to care about the customer before, during and after the sell. Now let me list the things I didn't like about FC Auto: 1. Nothing! Thanks Kian and FC Auto for your great customer service!


Best Car Buying Experience Ever!

4.7
Lloyd - A Highly Satisfied Customer! on 01/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

First, Let me say that my experience purchasing a car at Falls Church Auto was the most incredible experience I have ever had at a car dealership. The price on the Honda Civic was unbeatable. The car looked just as good in person, as it did on line. The car was detailed, the engine was clean and the test drive sold me. There was no haggling necessary. The three staff that I had direct contact with were Jay, Service/Inventory Manager who was the lead. Jay took me on the test drive, assisted me throughout the entire purchase, by the time we finished, felt like we were the best of friends!. Kian, who was the manager on duty. Kian prepared the paper work and even picked me up from the metro, so I didn't have to find someone to ride with me to pick up the car. I was actually able to pick up the car during my lunch hour. Finally lovely Yulia, who was a sweet as she could be. Yulia was responsible for taking care of the tags and title. Once she received all the necessary documents, I had my tags and title mailed directly to me within 10 days. The customer service was absolutely wonderful. Every one of them treated me with respect, held pleasant conversations and made me feel appreciated throughout the entire process. I highly recommend Falls Church Auto to anyone looking for a nice car at a reasonable price, with excellent customer service. Keep up the great work!


Amazing experience

5
EduardoRT Soccerfan on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an excellent experience buying a car at FC Auto. The employees very very respectful and courteous. I took the car for a test drive with my son -a mechanic with BMW- and saw minor issues with the car, thanks to his expertise. Upon learning our observations, the dealer set to work to correct the same issues, to include one that did not really needed to be repaired. I wholeheartedly recommend doing business with FC Auto.


Great Customer Service

4.3
FC AUTO on 12/24/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

My experience with FC Auto was great. The car purchased met my expectation. Great customer service and very informative throughout the process.


Excellent Service - Extremely Happy

5
Happy MD Family on 11/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were looking for a Ford Mustang for our son. Went online, searched, and sent out emails to various dealers. Of the seven dealers we emailed after hours, FC Auto was the first to respond (by next morning)! Guillermo and his staff were very nice, cordial, and attentive. My son and I went and we got to test drive the car but we did not buy the car that day. Not only were we not pressured into buying but also never took advantage of the fact that they were dealing with a woman and a teenager who knew very little about cars. We returned the next day with my husband and they were just as happy and cordial as the previous day. No attitude like some other dealers who clearly thought we were wasting their time! Even on the second day, we were not pressured into buying the car. Additionally, they let us take it for a pre-purchase inspection and we purchased the car on the third day after our mechanic gave it the thumbs up. Our mechanic said it was a great car and a great deal too! It was in great condition, clean, and had already passed Virginia inspection. Best of all it had all the ad-ins fully loaded with a great, expensive stereo system as well which was definitely a plus and deal breaker for our son. After it passed MD inspection, Guillermo processed the tags and titles for us for a small fee, which was helpful and saved us taking time off work to go sit at the DMV office. We are extremely happy with this purchase the entire process. I highly recommend FC Auto!


Excellent Customer Service Experience

5
Kevin Thomas on 10/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Following an accident that totaled my car, I came across FC Auto through an insurance car buying website. From the first phone call to signing the paperwork, this was an A+ experience. Guillermo was considerate, professional, and non-assertive in his approach as I considered a vehicle purchase. FC Auto's service rep, Jay, was equally committed to exceptional customer service and took his time explaining the service and performance considerations of a vehicle I was interested in purchasing. And their colleague, Kion, made the final sale a smooth and hassle-free process. Knowledgeable, professional, and honorable in their dealing with customers. That sums up my car buying experience with FC Auto.


gregory34

5
gregorydmv on 10/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Deal. Great people i was very please. I was please with deal on the car. I brought a honda civic and recieve a great deal on the car. I would recommend all my friends to the FC deal ship. There are honest and trustworthy people.


Amazing customer service!

4.7
Kim P. on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Awesome and amazing experience! Guillermo (dealer) helped my mom and a lot with the selection of the car and financing. He did his job beyond100% in helping us and making us feel comfortable with our purchase. I would come back to purchase another car and recommend people to FC Auto.


Very Happy-No Hassle No Pressure place

5
Ken N on 09/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found BMW I was looking for at a good price. Called and asked how I could arrange to take the car to my mechanic to have it looked over which they encouraged and Jay even offered to drop it off to them once I made the appointment, which I thought was extremely nice considering it would have been hard for me to do with my conflicting work schedule. Car checked out for the most part and the few minor recommendations my mechanic found, (AC was cold but needed a charge/service & 2 tires) FC Auto agreed to take care of prior to me picking up my car and they did once we ironed out all the numbers. I showed up, looked and drove the car which felt awesome(had the performance pack), signed some papers, stocked a check and done in less than 45 minutes. Everything was literally done at my pace and via phone/email!!


Outstanding Experience and Trusted Dealer Service

5
Adam M. on 09/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fantastic company - friendly, knowledgable, and straightforward integrity. I had a vehicle as a trade in, and Guillermo made the process extremely easy. He took a chance on my vehicle sight unseen, and I had to drive 3.5 hrs, so I put alot of trust in him, and he really came through. Their vehicles are excellent, and I am extremely happy with the vehicle I purchased, and at a fair price as well. I can highly recommend dealing with them. Guillermo, Jay, and Yulia - Thank you for such an awesome and easy car buying experience! Best, Adam


Satisfied Customer

4.5
AC on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Had excellent customer service with Guillermo and Grant. The test driving and buying process was easy and informative. Would definitely buy another vehicle from them in the future.


Overall great experience ,

3.7
Eddie W on 09/01/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

I purchased a ford Mustang. I got a great deal on financing by nasa fcu.There was no pressure to buy. The entire staff is both professional and courteous.


Great Service and a Great vehicle!!!

4.8
Delonta Reeves on 08/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I brought an Acura TL and i love it. Guillermo the General Manager and Jay were great they gave me a good deal along with an extended warranty and a great experience. I would definitely go back and tell everyone i know to go see them. Thank Guys!!


Buyer Beware

3
Duped on 08/23/2014

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 2.0

Bought a vehicle which obviously had a diagnostic code erased. After driving about 100 miles (typical distance for the vehicle computer to put all systems through confirmatory performance tests), I got a code P0421. This means either the catalytic converter or one of the oxygen sensors are bad. Could mean a couple of other things, but the point is....this doesn't just "happen" after you drive it off the lot. It's a build up, and then an enduring problem. Which is designated by a check engine light. That can be erased. And won't come back again for around 100 miles or so. In a word: unscrupulous. To add insult to injury, I provided a trade which was in top notch condition which they severely undercut me on value for...citing lack of market, what they can get for it, yada yada, song and dance. My fault for caving...they advertised it for resale at well over 4,000 dollars above the trade value given...which was about the price I paid for the vehicle I now might have to put 1,000 dollars worth of parts and labor into. Despite all the great reviews on these people, they are a junk mill. They have some good stock, way over priced, and will game you well to optimize their profits. Just business, sure. But buyer, beware. You might be buying hidden (and likely known hidden) problems too. I'm pretty certain they have a State inspection "lick and stick" relationship going on. Ah, but they are very personable, nice, and efficient at making the sale and follow on paperwork fast. If that's what you're looking for. My recommendation: stay far, far away.


Great Service

5
Jess Fiat on 08/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fantastic dealership, Knowledgeable Staff, Grant was very pleasant and professional to deal with, I will definitely use this place again!!!!!


FC AUTO IS THE TOP OF THE LINE..HANDS DOWN!!

4.8
C Camp on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Will be 20 more cars from this place. In and out service, reliable, efficiant, friendly and most importantly respectful. The staff paid attention to every detail of the process. I couldnt have asked for better service, and trust me, i've seen some bad service in the process of purchasing a vehicle. The only reason why i give them 4 stars for Facilities is cause they didnt have any snacks or soda..lol..but other than that, its great doing busines in the community and dealing with people who work hard and WANTS your business as opposed to other spots feeling like you need them..Thank You G and Staff. We will be doing business again.


GREAT SERVICE

5
Sam on 07/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a Jeep Wrangler from Grant. It was great working with him. It was a no pressure environment. Great follow up and excellence customer service!!! Guillermo was also a huge help in finding me the best financing for my jeep. GREAT PLACE to buy a car hands down!!!! Thanks Sammy


Outstanding, painless buying experience!

4.7
JJ from Winchester on 07/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I say this with no exaggeration, this was by far and away the best car buying experience I have had. Grant Jackson handled the actual transaction, and was amazingly laid back. I never got that sleazy car salesman feeling while at FC Auto. The CarFax is readily available on all their vehicles and they have 2 separate mechanics inspect the vehicles on their lot. I bought a 2007 Audi A4 manual transmission! I have been looking all over for a decent manual transmission vehicle, researched this one for about 3 weeks and was very happy to get to the dealer and find it was still available. I took it for a test drive, which through the busy streets of Falls Church then onto 66, was perfect to test acceleration and the transmission. I love this car! The experience was made even better when they accepted my 2001 Lexus IS300 and gave me a trade in value! Also, they work well with the NASAFCU, which until then I did not even know existed. I got an excellent rate on the loan. So if you decide to buy from FC Auto, which if they have the vehicle you like I woud say definitely do it, check out NASAFCU across the street! Grant and the FCB fan (sorry can't remember his name right now) made this experience painless and actually fun, as we were able to watch and talk about the World Cup when I was buying. These guys have great personalities and attitudes, thanks guys! When I buy a used car again, I will look on your website first!


New Mercedes

5
M.S. on 06/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Grant was awesome and very interested in his customers wants and needs throughout the whole process to get us the best deal on the best car possible. I will buy our next car from him for sure.


Great experience

5
McGuireFamily on 06/19/2014

Customer Service: 5.0 Buying Process: 5.0

We sold a used car and purchased a used car from FC Auto at one time. Everything about both transactions was great. We were given a very good price on the car we were selling (the best of four estimates), and after extensive internet comparison shopping, I can say the price on the car we purchased was very fair. The people we dealt with at FC Auto were very professional and friendly - it was the most comfortable car sale/purchase experience I've ever had.


My Birthday Present--a 2011 Honda CRV

5
Pamela Wright on 06/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The car buying process has been excellent. I called in one day, talked to Mr. Grant Jackson with all of my information and the next day he had me financed!!! Mr. Catalan worked the paperwork with the most excellent professionalism i have ever experienced in purchasing a vehicle. I was in and out in enough time to get to my bible study. I will recommend FC Auto to anyone in the Washington DC area for excellent customer service because they get the job DONE!


Good Honest Service

5
Denice on 06/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nemo was very patient with me and I got the car I want.


Out of state buyer finds AMAZING S-line Audi A4!!!

5
Martin M. on 06/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I want to thank everyone from FC Auto for helping me and my wife in the purchase of our new Audi A4 S-Line!!! I couldn't be happier with my decision. I spent months searching online until I found FC Auto. They are a family owned dealership in Falls Church, Virgina. I live in Maryland so I was a bit skeptical about buying a car so far away from home. But the pictures were amazing and they had the best reviews around! The car was EXACTLY as advertised and I was very impressed with the politeness and professionalism of the staff. The building itself was a little small but they made the best with the space they had. Guillermo carefully listened to our needs and worked magic with the banks to get us into this vehicle! He also helped us with the MD inspection. Grant was so helpful and accommodating with our schedule, he worked very hard finding the right warranty for us and got a bumper to bumper plan for the car at a price that we really were blown away by!! Now my wife can sleep at night, not worrying about anything happening to the car! LOL I really couldn't have asked for anything more in any way, shape, or form. They lived up to their reputation and then some!! I will recommend them to all of my family and friends. They really know how to find great cars and make them affordable for everyday people. I have wanted an Audi S-Line since forever and now I have one thanks to FC Auto. I'd highly recommend them to anyone in the market for a pre-owned vehicle!! Simply put....AMAZING!


First Car

5
Amn on 06/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently joined the military and was in need of a car. They helped me a lot. Grant has great customer service. Thanks so much FC Auto!


New Nissan Murano

5
Ms. Johnson on 06/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My search began with an internet inquiry and ended with a new ride!!! Grant Jackson was awesome from the very beginning. He demonstrated excellent customer service via the telephone and in person upon my arrival. My experience with FC Auto was Excellent in all areas that matter with purchasing a used vehicle. I would definitely recommend to all!!!


The Best Place to Get Reliable Car

5
LaRuan on 05/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nearly a month ago, I financed my 2010 Honda Civic Hybrid from FCauto. I had searched for a car with the best mpg, lowest cost, and lowest mileage. This search led me here. Within an hour, I had 100% financing at a great rate before starting my new job a week later. I HIGHLY RECOMMEND getting a car from here. I love my car and its amenities and benefits: leather seats, radio, hybrid tax deductions, XM radio, car phone voice command, HOV lane access and reserved parking, and engine in excellent condition. Grant helped my process so easy and affordable. Check this place out before you look elsewhere. Cheers!


Volvo C-70

4.7
PB on 05/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I couldn't be happier with my car buying experience here. Grant was great to work with, absolutely no pressure or haggling over car prices- exactly the way that shopping for a car should be!


Navy Guardsman, Gets great deal!!!

5
LS on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am in the Navy and new to the area, Grant and Guillermo took great care to make sure the process went smooth. I love the car and it was exactly as represented online. I was done with the paperwork in 30min!!!! What a big difference from the franchise dealers. They are a class act team all around. I would definitely recommend them to anyone!! Thanks again for the military discount :)


Great Sevice

5
Bobby on 04/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had bad credit, but good income and they worked hard to get me in a car.


Awesome Acura TL

4.5
oj on 04/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

it was great experience to buy a used car before I move to another state.


Audi A4 2007

4.7
Howie on 03/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had never heard of this dealership until I found it on Cars.com. However, my experience during this purchase was excellent. I really appreciated not having to haggle for a fair price for the vehicle. In addition, all promises made were kept and the entire process was smooooooth. Grant, the sales manager was responsive and pleasant. I have already referred a friend. Thanks for a pleasant experience.


Great Experience!!!

5
Michelle on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was one of the best experiences we have had buying a car.. We were so impressed with the professionalism that we drove 4 hours to deal business. Everyone was polite, the car was better than expected, the staff was great!!


Amazing Mercedes Benz CLS 550

5
Dante on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a Mercedes Benz CLS 550 here at FC Auto. I couldn't be happier with the car. It was exactly as described. Grant was great to work with and Guillermo made the financing really easy. They gave me a great price on my trade in also. I would definitely recommend them to anyone looking for a great car at a great price. True professionals!


It was good deal.

5
Yuki on 03/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought car from FC AUTO. The car condition is excellent. After bought a car, he tought me any questions. I think FC AUTO is great dealer! You should go!


Best car dealership ever!!!

5
John Massa on 03/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Grant and Guillermo were absolutely wonderful. it was my 16th birthday and Grant and my mom planned a surprise for over 4 days. meanwhile my mom is on crutches and can't drive. No problem with FC auto, GRANT DELIVERS THE CAR TO MY HOUSE ON MY BIRTHDAY!!! WHAT A SURPRISE. Talk about customer service. Great price, awesome car, outstandingly supreme customer service and an awesome facility. Definitely go to FC for your next car!! John


A happy returnin costomer and will come back again

5
Gail Xue on 03/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very professional, warm and fair. Will come again.


Grant the guy who deal with

5
kihun the fj on 02/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Grant is the man who you want to talk to and deal with. bought my fj cruiser and can't stop loving it! Thanks again guys!


Great purchasing experience

5
aj757 on 02/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was a rare car purchasing experience. I requested a more info on the car I wanted to purchase and got a rapid response. Guillermo worked with me to meet my price. I made an appt and saw the car I wanted. It was immaculate. Grant accompanied me on the test drive and pointed out all of the vehicle's features. All said and done expectations were exceeded. I'd purchase from FC Auto again and I would recommend FC to others.


HONDA S2000

5
ALEX RAMIREZ on 02/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THE BEST EXPERIENCE I HAVE HAD BUYING A CAR. HONEST, FRIENDLY HIGHLY RECOMMEND.NICE CARS.


FC Auto Customer Experience

5
Bill on 01/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Hello - I just recently purchased my Volvo wagon from FC Auto. I saw the picture on the FC website and fell in love, except for one little ding on the fender. I kept asking about it and they said just come on in . When I arrived to see the car it was perfect - what ding ? It is perfect ! Mr Grant took care of all purchasing details in a timely manner and I could not recommend them any higher.


IM IN LOVE

5
J. Stubbs on 01/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought a Jeep Commander from FC Auto and I was very pleased with the service. Guillermo and Grant made my first time buying a car pleasant. I will defiantly recommend this company to everyone and I will come back as soon as I am ready to by my next car!


Great experience! Would reccomend to all!

5
Jason on 01/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment I spoke to Guillermo on the phone, I could tell that it was not going to be the typical car buying experience. He was very easy going, not invasive, answered all of my questions, and simply asked if he should expect me later or not; did not ask for any of my personal information etc. Upon arriving, I realized that he and Grant were very laid back, and easy going people like myself which made it extremely easy to work with. They did not haggle on price and were very straight forward and truthful about the value, how much they had into it etc. The last few days I have been shopping around at all of the big name dealers around Tysons, and these guys were by far the easiest to work with. I would recommend them to anyone any day of the week. Great car, great service, and it even came with a warranty which is unheard of for a used car.


Great car, great service, great experience!

5
Mitch Moussa on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went into FC Auto to check out an 04 Acura MDX. The car was exactly what my wife and I were looking for. We had seen an identical vehicle the day before, and it was in horrible condition. The MDX that I drove at FC was so very well maintained and felt excellent. Having bad credit, I was deeply concerned with my ability to get financing. Kian and Grant were exceptionally thorough and careful when working out a plan to get me financed, and they were successful! I've been in more than several car dealerships and this was by far the most comfortable and pleasant. Highly recommended!


BMW 530i

5
mike on 12/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Quick service, good price. Fixed reverse light on the spot. Friendly staff.


Saab 9-3

4.5
A. Joel R. on 12/20/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Grant made the purchase experience less tedious. Buying a car should be this pleasant, and less of a hassle.


Camaro Z28 with low mileage/excellent condition!

5
Brandon on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a 2000 Chevy Camero from Grant. Very helpful and resourceful. Also worked out a great deal with a trade-in. They have great customer service and a great selection of vehicle choices. They offer their own financing and are willing to work with their customers to meet their needs. I highly recommend doing business with them.


great deal on BMW

5
Nate in DC on 12/17/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2004 BMW from Guillermo a couple of months ago. He provided a great price and I ended up with a car which I enjoy a great deal. They are a solid all around dealership with good cars at good prices.


Excellent Service - Toyota 4runner

5
4runner fan on 12/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was literally in and out in 30 minutes, fastest car buying experience I've ever had. Also prepped the car for a test drive in the sleet when most places were closed, couldn't have asked for a better experience.


Love my family Car

4.7
Kameliya on 12/07/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I cannot say enough good things about these guys. They truly value their customer. Grant and Guillermo came to my house to sign up the paperwork after they got off work because my husband and i could not go to the dealership to do the paperwork. Guillermo got us a great interest rate. I would highly recommend them.


Great Experience

4.7
Jake C on 12/07/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Great buying experience. Very courteous and knowledgeable staff. Guillermo and Grant worked very effectively find and offer a great deal.


Awesome!! Jaguar XK

5
Christian M. on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Grant Jackson really helped me out! Had a wonderful experience buying my car at FC Auto. Willing to work with their customers to ensure they get a great deal.


Review for FC Auto - 2000 Trans AM

5
George H. on 11/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In today's world; it is not often that a business truly meets high expectations. FC Auto of Falls Church, VA, met my expectations, and went above and beyond to ensure that I was happy with my purchase. The car, a 2000 Pontiac Trans Am (WS6) was one that I had been looking for - and FC Auto offered the car at a fair price. The car is in immaculate condition, as promised. More importantly, the people at FC Auto made the buying experience a simple and easy one. Working with Kian and Grant was a pleasure; there was no pressure. When I had a change of mind on one of the contract items - it was quickly rectified without any problem. I highly recommend FC Auto to anyone looking for a solid used car at a fair price. The entire organization is top of the line in customer service - and truly wants to do what it takes to earn one's business and develop a relationship that will create lifelong customers.


Recent Subaru purchase

4.8
maekbm3.5 on 11/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Excellent experience. Guillermo was a wonderful and very professional but friendly person to work with. All other employees that we worked with were friendly, relaxed, and helpful. Our car is exactly as advertised, and we love it. We loved the entire process of buying a car with FC Auto and would definitely return to them for future business. We would recommend their service to anybody.


SATISFIED CUSTOMER

4.3
deborah davis on 11/16/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Mr. Guillermo was extremely helpful in helping to process the sale of our newly owned vehicle. Thanks you very much.


Customer muy Happy!!!

4.3
Andres Ramirez (Eventos VIP) on 11/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I purchased a 1999 BMW 323i from my new friend Guillermo a few month ago. I am so happy with my new car! It has been great and I even took it to my mechanic and he say the car is perfect. I would recommend them to my friends and family! Nice cars and very nice people!


Perfect

5
Josee Randriamamonjy on 11/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was very helpful... especially Grant! I could not have asked for more.


Great, Clean,Positive

5
j.ashley on 11/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with the service at fc auto, they are very knowledgeable and pleasant in the customer service. I recommend anyone to purchase there next car from fc auto


Beware if your used car has an issue

2
Dave on 11/04/2013

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I purchased a 2005 Expedition from them that was generally in good shape. During the test drive the salesman told me that due to a engine light code they had just replaced a coil pack, all the spark plugs, and cleared the code. Knowing that the engine light takes a few driving cycles for the system to reevaluate and come back on I asked him what would happen if it did come on again since there was no warranty. He stated that they would "make it right". Needless to say, during the third drive cycle the same day that I bought it the light came back on. I checked the code myself and also went to a Ford dealer to verify that it was a bad catalytic converter. When I called FC Auto they said the salesman was not with them anymore and I started talking with another salesman about it. He was hard to get in touch with generally and rarely returned calls. I usually had to call back the following day. In the end they refused to fix it but offered to have Overseas Auto to do the repair at cost. When I told them that the salesman had told me that he would make it right I was told that that was part of the reason he was no longer with them??? I never received a call with a firm estimate, just a rough guess from the salesman. By this time I was done dealing with them anyway and fixed it without them. The sales process was went fine, but they seem to have an issue with customer service, especially if there are problems with your car.


Good people, great cars. Honest pricing.

5
JWBarber on 11/03/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found a convertible that I wanted. Car checked out. Obviously came from a good source. Clean AutoCheck and CarFax. Deal was easy and smooth. I would highly recommend. You couldn't ask for more.


Easiest car buying experience ever

4.5
S.W. on 10/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

We bought a car for my teenage girls in May. We had looked at thousands and thousands of vehicles on many websites- autotrader.com, carmax,com, cars.com, craigslist, ebay, etc. we pretty much knew what we wanted and what we could spend. Used car prices were outrageous given the year of the vehicle and the mileage!! The girls found their car online at F.C. Auto. It was priced fairly compared to all we had looked at. We knew before we went up there that if they liked it we were coming home with it. I had emailed to haggle on the price and they did work with me with a little. Guillermo did ALL the paperwork for us- everything we needed for DMV in MD he had given us. it was a dream! Now remember, VA inspections really don't do much inspection at all so when we brought it home to MD we needed to spend about $400 to have a belt changed and something else done and have it MD inspected plus pay sales tax. We have since changed the spark plugs. Don't expect it to be 100% but so far it is a great vehicle. My teens get in it, turn the key and take off and by no means baby it. My mechanic here at home has had it on the machine just to check and all is fine. It had some small dings anddents but that was fine with the girls. It did not have a hood prop in it so Guillermo promised to send us one. he made good on his word and sent every part we needed to replace the hood prop. We were very pleased with the entire experience and would not hesitate to go back.


The car of my dreams!!

4.3
Sampson on 09/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I bought a 2008 Subaru wrx sti. the car of my dreams. Guillermo Catalan the General Manager made the financing possible. He is an excellent sales man and Eric is really good and willing to answer any questions you may have. Ff anyone is looking to purchase a vehicle. FC Auto is the place to go.


AMAZING

5
A.A. on 08/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just recently i purchased my first car from FC Auto. As a 20 year old with not much credit history, Guillermo & the entire staff were SO attentive and helpful in when it came to composing a sensible and affordable finance deal !!! The car i purchased runs well and has good mileage. Each time I call with any questions/concerns , the phone is picked after no more than two rings which (from my perspective) shows that they care about all customers.,.current and future. FC Auto gets an A from me and i would highly reccomend them to anyone !!!


Wonderful Car Buying Experience!!

5
MatthewPulliam on 08/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am 18 and was searching for my first car for months. I had been all over the Maryland, DC, and Virginia metropolitan area and was beginning to grow weary of buying a car. It was until I visited these wonderful people that I began to feel confident in buying a car. I honestly have no complaints!! From scheduling a test drive, to getting the vehicle's carfax report, to actually purchasing the vehicle; i was both thoroughly impressed as excited to do business with them. Their facilities are nice, staff is friendly and inviting, and they seem to know much about their inventory. I cannot stress enough how good of a company this is!! I would definitely recommend them to anyone who is looking to buy a car.


Great overall experience

4.3
Reillylsmith on 07/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

This was hands down the best car buying experience I have had in many, many years. Chip, the sales executive, guided me through the process exceptionally well. He took special attention to make the process as quick and smooth as possible. I definitely would recommend the dealer to friends and family.


Fabulous experience!

5
Sophia M. on 07/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Working with FC Auto in the purchase of a car was a refreshing experience! Kion and Guillermo are a wealth of knowledge and truly professionals. The financing FC Auto was able to provide exceeded my expectations and made for a seamless transaction. They tailored the purchase to meet my specific criteria...and that is more than anyone can ask!! Overall, my experience with FC Auto was comfortable, positive, and a valuable investment. Thank you guys!!!


Salesman made it possible to get an amazing car

5
James on 06/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was not sure I could even get a car. The salesman went above and beyond to make sure that I could. He made the process very easy.


They only sell headaches, not cars

1
Ghot Taken on 06/09/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I purchased a BMW X5. The car was in the shop for 4 months. I got to drive it 10 days total. Overseas Auto, the garage that was supposed to fix the leaks, could NEVER fix the vehicle. FC Auto sells totalled vehicles. It cost more to fix the BMW X5 than I paid for it. In addition to all of the leaks, the car needed a new transmission. I had a 30 day warranty, that ran out because the car was in the shop. When my patience finally ran out I told FC Auto to keep their trash. They admitted they should never have sold the car to me and offered a Kia Soul in exchange. Now that is a real deal - BMW X5 to a Kia Soul. Give me a break. You guys need to stop ripping people off.


They lived up to all there promises!

5
jpgringo86 on 05/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience dealing with Kian and his sales staff. They fixed everything we agreed to, lived up to all promises, and delivered us a great 1st car for my son. We could not be happier!


Car was junk

0
JCanimax on 05/20/2013

I went to test drive a car that I had seen on here. The perform service light was on, the gas guage kept fluctuating wildly and it started rattling within a block!


Great Car, Fantastic People

5
Fred VA on 05/14/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had been looking all over for a ML350 for 3 weeks, finally found it went to see the car and made the deal in 15 min. Everyone from the salesman to the manage were get, very easy to deal with, every car on the lot was spotless, wish I had more money to spend there wasa nice Ferrari


Great Deal & Service

5
Ed Dalrymple on 04/22/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We drove from what seems like every dealer from Richmond to DC. Thankfully we stumbled upon FC Auto. Their salesman were great to work with, Honest about any problems with the cars, and worked with us on the cost. Their used vehicles were some of the best we have seen. They perform an 84 point car inspection (More then VA requires) to check all cars for any problems. I will be recommending them to anyone I know who is looking for a car. I know we will be going back. Totally worth the drive in DC traffic.


Excellent Service, Very Friendly

5
Mo on 04/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was looking for an RSX for a while and found one at FC Auto. Hands down the best service I received at any dealer! They have a freindly staff that are a pleasure to do business with. I bought a car from a dealership before and it was a long and lengthy process and it is tough for me make a lot of time because of my work and school schedule but the manager at FC Auto made the process quick and painless. Would definitely recommend this dealer to a friend!


out of state buyer happy

4.7
skh of charlotte on 03/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The people at tc auto were very helpful and easy to work with. Considering I live in nc. , I was surprised how easy they made the purchase for me.


donna seamans

5
donna on 03/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

looking for a good, quality used truck.. found on cars.com and experience was easy


Great transaction!! Highly recommend!

4.7
Shena on 03/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Had a great experience buying our son's car at FC Auto. Guillermo was terrific! He had no problem with us taking the car to our mechanic, which gave us great piece of mind. The car was in excellent shape, the only problem being it didn't have an extra key. Guillermo assured us that was no problem and would have a second one made for us. True to his word it came in the mail today! Would highly recommend them.


Satisfied Customer

4.3
Virginia Ray on 03/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Guillermo was professional in his transaction with my wife and I. He did everything he said he would and I am pleased with vehicle and overal experience. This dealer is 145 miles from where I live. I would recommend this dealer.


great service,clean facilities ,friendly atmospher

5
alicia ,Hagerstown on 02/28/2013

Customer Service: 5.0 Buying Process: 5.0

Kian and guillermo are the best..I have bought 3 vehicles and i will always be a repeat customer..I would reccomend their services to anyone..Thanks Guys!!!


Bad services

1
Ms B on 02/21/2013

Customer Service: 1.0

Some one called was not professional at all I gave them by information they never got back with me.the person was rude and and very sarcastic .


Great place to buy a car! Very helpful sales team.

5
PSU fan on 02/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Guillermo and the rest of the employees were very helpful with the purchase of my vehicle. These guys aren't your run-of-the-mill car salesmen, they were very professional and had answers to all my car enthusiast questions. They were able to make a great deal on the vehicle and my trade in, and made the buying process very easy. A+ dealership!


Great Deal!

5
Rose Lewis on 02/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a vehicle at FC Auto for my daughter. The process was simple and the vehicle is in excellent condition. They followed up with me after my purchase to make sure we were satisfied with our purchase. The service is top rate. Thank you Rose Lewis


Excellent service

4.7
Lorrie on 01/19/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Excellent service very flexible and patient whileDecision making. No pressure sale.


Excellent to deal with

5
L. C. on 12/24/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Purchased vehicle with such easy. Excellent customer service great patience while making decision. I would recommend FCC Auto to everyone who likes higher end autos. Fair pricing and stayed after hours so I could complete my purchase.


Up from Southern Maryland

4.8
Epic'J on 11/04/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

A very good experience. Honest down to earth team of friends. A business all about the customers needs and not the sale. After talking to my share of used car sales reps, these guys are incredible. Keeping their word with a handshake. A dealership selling everything from classic exotic sports cars, and Luxury sport to daily drivers these guys are as classy as their selection.


Great place

5
BunIS250 on 09/23/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found FC AUTO on autotrader. Pricing was competitive and fair. The car I bought was $900 less and had 20k miles less than their competition. Great location for test drives and a decent selection of cars. Highend sport coupes to soccer mom mini vans. The staff was great and seemed like normal down to earth people. Not a pushy or desperate sales team. They even offered me their lunch while I waited to hear from a bank. I highly recommend checking this place out if you're looking for a used car.


honesty

4.8
Andrew Uribe on 09/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I searched extensively for my automobile and found FC Auto to have the car I was interested in purchasing.FC Auto provides honest pricing, no pressure or hassle in the buying process. Very good quality cars available on the lot. Really a good experience when you compare to the history and fame of car dealerships. I will buy another car from FC Auto in the future and I highly recomend this dealership.


Great dealership

4.7
bigdare23 on 09/09/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I purchased a vehicle in May 2012. After numerous problems with my state's DMV, FC Auto did their best to correct the issues. Overall they were very helpful, and were ultimately concerned with making my transaction go as smooth as possible.


Mercedes SLK

4.7
SLK230 on 08/26/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Was looking for the referenced car for a while and found it at FCAuto. Price was reasonable, car was well prepped even refurbished the interior. Guillermo disclosed all of the numbers that went into the sale price and was still willing to correct some minor issues. My experience here was even better than with a local Mercedes dealer who wouldn't even MD inspect or register the vehicle. I had a very good experience with FC.


Excellent experience

4.5
Chris on 08/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I worked with Guillermo and he and FC Auto did everything that they said that they would do: ease of financing with a good rate, clean well maintained vehicle, and courtesy and professional service. Although it was a couple hundred miles from my home it was well worth the experience and I would buy and recommend my friends for future vehicle purchase.


Awesome

5
ANgie on 08/09/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in and out of there in less than 2 hours. I worked with the sales manager Guillermo with a trade and I think he did the best he could to try to offer a fair price for my vehicle. He was very efficient, professional and personable. I didn't feel like he was trying to "sell " me on anything and his employee Fredrico was also very kind and approachable. I will definately recommend that he buy a car from thier inventory of cars.


Easiest thing Ive ever done!

5
GotABeamer on 08/08/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I saw the car I wanted online. I made an appointment to test drive it. I got there gave them my license and drove my future car around the city. When I got back the ball was completely in my court. No one was rushing or trying to sell me on anything. They just waited for me to make a decision. Guillermo, office manager, was extremely helpful and made the process quick and easy. I love that they are affiliated with a shop next door so any service I need done to my BMW I can get done there! If youre looking for a car FC Auto is the place to do it!


Great Vehicle!!! Great Price!!! Great People!!

5
Andy! on 08/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently bought a Durango from FC Auto and couldnt have asked for a better all around experince. Im in NC and saw the vehicle on here. I filled out the credit app and told them the vehicle that I was interested in. a The next day Guillermo called me up...told my I was approved...told me my payment..term..apr..and answered all questions I had. A couple days later I rented a car and told them I was going to take a trip up there on Saturday. I was greeted by Federico which pulled the car around and told me and my little boy to go and give it a drive. Everything was as described with the vehicle so we signed a few papers and purchased it. Jessie took us to drop off the rental car and treated my son like gold. He liked her alot!! I was a little worried about buying out of state but not any more. I will buy from FC Auto again...Thanks for everything!!!


Great People...Great Prices...Great Selection

4.5
teachersrus on 07/10/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

I just recently purchased my vehicle from FC AUTO. I am very happy with the experience i had. The finance Manager Guillermo helped me get a great rate and worked with me to get what i wanted and made it affordable for me by working really hard with the banks to get me a low interest rate. These guys are very straight forward and honest. Would buy from again!!!


Not a good experience

1.8
Not happy on 07/09/2012

Customer Service: 3.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I would not recommend this dealer to anyone. I don't think they intentionally try to deceive purchasers, but it is pretty clear they have no idea of the quality or lack of quality in the vehicles they sell. Quality assurance is severely lacking. I purchased a car from them that broke down on the beltway 3 days after I bought it, as I was returning it to them because the ac stopped working on day 2. I decided to trade up to a different vehicle and had that one for one day when the ac went out on that one too! At this point I'm fed up and have decided to bite the bullet and just keep the car and fix it myself rather than have them try and do something about it. I refuse to give them another dime. Never again with FC Auto.


Honest Dealers

4.5
Lightning on 06/20/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I bought my first car from FC auto about a month ago and i couldn't be happier with it. they made the buying process easy for a first timer and gave me a very fair price on what has been a wonderful car. they where very helpful with getting the plates and registration along with setting me up with a very good auto lone provider. I highly recommend this place if you are looking for honest dealers and a fair price.


Great Customer Service

4.8
Isaac on 05/08/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I have bought several used cars from dealers before but no dealer has matched FC Auto in customer service and hassle-free shopping. The staff was friendly and helpful all the way and the salesperson was unfailingly courteous, efficient, and professional. I definitely would buy another car from them.


These guys are great!

5
Honda Accord on 03/15/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great service, great prices, great financing! Straight talk and honest assessment on the cars and the value you get from them. You cannot go wrong with these guys. I will definitely buy from them again...


Great experience buying car

4.7
BMW Fanatic on 03/11/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

great sale person, he work with you no pressure to buy. will buy from dealer again


Professional

4.5
ChristineK on 02/24/2012

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

The 3 sales persons who assisted us were all top-notch professionals and they know what they're talking about. A bit disappointment on the car-fax report which did not state the condition of the back windshield wiper--it was detached and broken. We had to bring the car back for a new one to be attached as well as the inspection report was not properly documented. But over-all, they are a great team to work with !!


GREAT Car Buying Experience

4.3
Miguel - Fuel Saver on 02/16/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

This dealership actually does the opposite to other dealerships, THEY LISTEN! I went to see a car I had seen in their website and they let me check it out and drive it without any kind of pressure. I don't like when they're all over you trying to make you buy something, but FC Auto is not like that. They actually try to accomodate to your needs. I'm very glad I went for a small and more customer-oriented dealership. Go there and ask for Federico. He'll take care of you.


silky slim

5
silky slim on 01/29/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was one of the best shopping experience I had looking for a car. Everyone at the dealership was great to deal with. They help me to secure a loan. I will recommend this dealer to all my family and friends. This is the best dealer in Northern Virginia I have dealt with


THE BEST Car Buying Experince Ever

5
JagLovr on 01/17/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Being used to a large dealership experience in buying a car, I was apprehensive about going to a smaller lot however, the folks at FC Auto made it the best car buying experience I've ever had! Guillermo and his great team went out of their way to ensure I received the best possible service and worked diligently on getting me into the car I really wanted. Despite my challenging credit, I was able to secure a reasonable loan with no hassle or problems. FC was more than willing to work with me and all my concerns regarding the purchase of the car. I would definitely recommend FC Auto to all my friends and family!


$10,900

Mileage: 122389

Color: White

Transmission: Automatic

Body Style: SUV

City: Falls Church, VA

Engine Type: 284 hp 3.5L V6

$28,400

Mileage: 54447

Color: Black

Transmission: 6-speed Manual

Body Style: Hatchback

City: Falls Church, VA

Engine Type: 350 hp 2.3L I4

$64,995

Mileage: 80801

Color: Black

Transmission: Automatic

Body Style: Pickup

City: Falls Church, VA

Engine Type: 195 hp 6.5L V8 Diesel

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