Faulkner Subaru

CLEAN FACILITY, PROFESSIONAL STAFF

EVERYONE WERE COURTEOUS, KNOWLEDGEABLE AND PROFESSIONAL DURING MY RECENT VISIT. THE PAPERWORK WAS COMPLETED IN A TIMELY MANNER AND DISCUSSED INLAYMAN TERMS.WE WERE VERY SATISFIED WITH OUR VISIT.

Faulkner Subaru is Fantastic!

I did not have to make an appointment to get a new headlight. It was done quickly and efficiently while I was enjoying the free coffee and snacks!

Great experience!

We had a really great experience while buying our new Crosstrek. I would definitely recommend anyone in the market for a Subaru going there -- ask for Jared!

Great service

My sales associate Mark Kutovy. Always noticed my arrival at the dealership, from my first visit and successive visits. Kind, patient and accommodating. Anticipated needs, non-intimidating and well educated. If did not know answer to a question, found out promptly. I loved my experience during what can be distasteful (negotiating etc).

Faulkner rocks!

This is the fifth vehicle we bought from Faulkner Subaru and, in particular, from Wes Brown. He is the most professional car salesperson we have ever dealt with. He was accommodating in every way, phoning me with information and updates. He was very knowledgeable, answering every question I had about the vehicle, policies, and procedures. And he has such a nice manner, very personal, kind, and caring. He is a real asset to your organization and we recommend him to all our friends.

Service & a smile!

I was greeted in turn ( let's just say that the place was busy), given a reasonable time frame, and it was met. Your representative explained what the technicians did and answered my questions. I have to say that our experience with Faulkner has been the best - purchasing and now service. Thanks!

Awesome Customer Service

Everyone with was friendly, knowledgable, down-to-earth and professional. More specifically, Dylan Haas and Shawn (sp?) Abramson were great! I upgraded from a 1999 Forester to a 2011 Forester and I plan to return when it's time for the next upgrade. I was referred to Faulkner by a friend, but visited another dealership first. The customer service at the other dealership can only be described as awful. Trust your friends (and this review!) and go to Faulkner first. I will definitely refer anyone who asks to Faulkner and advise them to steer clear of that other Subaru dealership in the Valley.

Faulkner Subaru - Scores a 10 on all fronts!

Morgan McGinnis was very professional, prompt, and attentive to the sales process. Once a price was agreed upon (and it was incredibly competitive), the remaining steps of the process were extremely smooth - acquiring a sales contract, placing a deposit, keeping me abreast of the car's status, and then ultimately delivery.Morgan and Jack spent ample time with my wife and I to review the manuals and operation of the car and it's many features. The explanations and attention to detail went FAR above my expectations. At no point did we feel rushed and I have actually never felt so welcome (this includes our little pooch we brought along). I can compare the delivery of the Subaru to our BMW and it was night and day. Your team scored a ten vs BMW scoring quite low on this front. When it comes to feeling welcome and appreciated BMW could learn a few things too!The finance department, Hayden, was very professional as well - ALL the paperwork was prepared ahead of time (thank you Morgan...) no running around looking for things. I explained my intentions to not look at extended warranties and other non-essentials for us and Hayden treated that with respect and NO pushy sales tactics that would have made us feel uncomfortable.Morgan for sales = 10Morgan and Jack for delivery = 10Hayden for financing = 10

Quick and efficient service

Checking in was very quick and efficient. Overall experience was very positive. The front desk staff was very friendly and answered all of my questions.

On time appointment for scheduled maintenance

On time as scheduled with appointment. Friendly personnel greeted me to confirm appointment. Pleasant waiting area with complimentary water and snack!

Faulkner Collision did an excellent job

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Clean Faciligty

My husband and I especially liked that fact that I could do all of the negotiating via text messages or the phone.

Not high pressure. Even handled insurance changes.

The consultant made sure I got the car I wanted, did not try to talk me into something else. I was surprised they even handled the insurance changes.

Another incredible experience!

Mr. Wes Brown has once again proven to be our superhero! He found just the right car for us, for the third time, and he and his team worked tirelessly to make it a possibility for us. We came on a super busy day, and the teamed stayed way past closing time to get everything done. I can't remember the name of the gentleman who helped us with the financing and paperwork, but he was incredible. Another amazing experience at your dealership! We are so grateful.

Best salesman ever

We got personal, no pressure sales service. Roland spent a lot of time after the sale explaining everything about the vehicle to us. We drove away completely comfortable with it. We have never had that level of service for any other vehicle we ever purchased.

"Superb Experience"

Let me start by saying how intimidated I felt about the process of buying a new vehicle. My worries disappeared as soon as I met Shawna and knew that i was being helped by very pleasant and knowledgeable person. Shawna went far and beyond to get me a great deal and even went out of her way to pick me up. We had set a time to meet but I wasn't able to make do to my old vehicle breaking down on my way to the dealer. Do to this dilemma I didn't have a way to get there the next day, but no worries Shawna came to the rescue. She picked me up on her way to work. It doesn't stop there, Mattwas also very pleasant and went into every single detail about my new vehicle before driving it off the lot. Sincerely I'am very thankful to every single staff member that I crossed paths with it is a unique thing to find good costumer service nowadays. Also, sorry if i didn't mention everyone in detail but it would just be to long. My best recommendation is for whoever is looking for a vehicle to definitely stop by Faulkner to experience the best car buying experience that I've had.

Quoted price, then reneged?? busy with customer being towed!

2016 Impreza, drive didn't feel right. Drove another, hugged the road. Owned Subaru's since 1999. Preoccupied with customer being towed back. Buyer Beware!!!

Faulkner Rocks

We were taken by the passion that the staff has for their products. Everyone involved made the car buying experience easy, to be sure.

Faulkner Subaru

Not overly push, willing to be flexible and work with customer. Friendly staff, good selection. Stayed up late in order to complete sale.

Best salesman ever

We got personal, no pressure sales service. Roland spent a lot of time after the sale explaining everything about the vehicle to us. We drove away completely comfortable with it. We have never had that level of service for any other vehicle we ever purchased.

Honest & Straightforward

Friendly staff, quick & easy purchase, good price offered up front & online with no strings & zero haggling. Very happy with the overall experience.

Great salesperson

Wes Brown was the best salesman and unlike other salespeople I dealt with, he answered all the questions I had about the vehicle.

Great people

Wes Brown was knowledgable.He believes in the product he is selling and was very helpful at every step in the process. I have purchased several automobiles in my lifetime.This experience was the best ever.Joe was great also.

Excellent Experience, Friendly Staff

The employees were all friendly and knowledgeable. They all worked hard to get me the best deal possible and made the whole day as painless as possible.

Fairly decent dealer

Fairly pain free. Sales rep was very personable and knowledgeable about the vehicle. Facility is nice but chairs could be more comfortable.

Excellent Service, Friendly Staff

The employees were all friendly and knowledgeable. They all worked hard to get me the best deal possible and made the whole day as painless as possible.

Faulkner experience

My sales rep, Ziad was courteous, informative and applied no pressure to buy, Everyone at the dealership made every effort to make the buying experience very pleasent.

Quick & Easy

My 2014 Forester was totaled on Saturday. Through the internet service I did my bargaining on Monday and just came in to pick up. The car just arrived at Faulkner Subaru Monday afternoon. They got the car ready for me and I brought it home Monday evening.

First oil change

fast service, nice waiting room , free coffeeit's my review should be able to put as many or as few words as I want

Great buying experience

Dylan was great to work with. Made the experience go as smooth as possible. Look forward to many years with my new car.

Car number four with Faulkner

We felt like our needs were heard while we were working toward a final purchase price and Jared understood the payments we could afford.

Faulkner Subaru Service

I have had nothing but the best service experiences which I always book with Anthony Cruz. This time was no exception. We dropped off the night before and I received a call at 7:45 AM that my car was ready. Since Anthony wasn't the person who made the call I thought it was a mistake but he called and confirmed that it truly was completed.

Outstanding Service!

Ziad was very helpful, especially in the beginning when I first arrived to PA, he provided me useful information to obtain the necessary documents so that I can purchase a car to get to work. (I moved here from CA and was new to the area).

clean facility

the ease of getting an appointment, the time needed to complete service. The people were very friendly and took time to explain everything I needed to know.

Faulkner

Low pressure. Reasonable discount. They need to expand the show room. A bit small. Friendly service. Would buy from Faulkners again.

Great Services, Clean Facility

Everyone is polite and the waiting area is very comfortable. Water and snacks were appreciated since I had a child with me during service.

Best experience I ever had buying car!!

Staff was extremely courteous and knowledgeable !! Salesman was best I every had!! Will definitely get next car from him!!

Auto sale

Amount of time from initiation of conversation through finalization of sale was very reasonable and much appreciated.Thanks to Wes and Gregg.

freindly team of people, understnding budget

Freindly, kept us with in pre selected budget, worked on price in different models. Only reason didnt get 5 stars was trade in value.

Geat Salesman

We were fortunate to have Roland Zuk as our salesman. He made the process of test-driving, trade - in and other things associated with the purchase very easy. We would probably go back to Roland again for our next Subaru

Keep up the good work, folks.

Staff is always courteous and friendly, the waiting area is clean and the coffee is pretty decent, too. I'm always happy with my experiences at faulkner.

Great staff

Management gave me a great opportunity and price on a new Subaru after first attempt complications with a different Subaru.

Great Dealership !

Great experience, felt like a valued customer and the sales staff treated me with respect and wanted to help me not just sell a car

Enjoyable purchasing experience.

Professional and pleasant atmosphere. Enjoyable purchasing experience. A good bit different than many other automobile transactions I have experienced at other dealerships.

Great Service

It was quick and easy; I brought my car in w/o an appointment, on a Saturday no less, and they took it right in for the oil and cabin filter changes.

review

The service people were kind and professional, they took very good care of my car. The wait time was a bit longer than I would have liked, but overall the people were very nice.

Super easy to deal with and great service!!

They were thorough, easy to deal with, pleasant, efficient and very fair. As always, the car was clean inside and out.

Great service

Service provided was prompt , waiting period was reasonable. Service was efficient, the people were friendly and knowledgeable. Overall very good service.

Best car buying experience I have ever had!

My wife and I previously purchased a certified pre-owned 2008 Subaru Impreza from Faulkner a few years ago and our experience was so nice that we decided to come back.Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget!

Great service

Faulkner Service Department went out of its way to satisfy me and resolve my problem. Throughout this process, I always had the sense they were looking out for my best interests.

Best car buying experience I have ever had!

Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget!

Great Service, easy in and out

Friedly, curtious service provided at the service counter. All question answered. repairs were reviewed by the service staff when the vehicle was picked up.

Great new Car Purchase

Wes Browns knowledge of the cars was great. He made the buy purchase so much better. All our questions were answered and explained all our options.

Great service

It was very quick and efficient. My mechanic, Mike was very nice as well and did a full check on my car.

Great buying experience

The salesman, Ziad, was not pushy but he was very knowledgeable. He had so much enthusiasm for the Subaru brand that it was invigorating to talk with him. He was also very understanding to our situation. He was willing to work within our budget. Faulkner net our budget criteria. We usually hate car buying;however, working with Faulkner and Zuad was a pleasurable experience.

Oil Change

I didn't need an appointment for my oil change. I didn't need an appointment. This service was done very quickly.

Value previous customers.

Customer service was excellent. Provided great deals up front. Employees were friendly and explained products thoroughly. Employees were knowledgeable and valued previous customers.

Best buying experience

Jared Neff was great. He was very helpful and explained so much about the company as a whole, along with Subaru as a brand. Everyone I worked with at Faulkner did everything in their power to get me the car I wanted for the price I wanted it.

Great Servcie

The employees and technicians at Faulkner are always knowledgeable and courteous. I feel confident that my car is in good hands, and they take the time to explain any issues to me.

Helpful, knowledgeable.

Very professional treatment. Great to have a sales staff who understand their products and what the customer wants. Extra points for being friendly and accommodating to our dogs, too.

Great service

Quick service. I dropped my car off early and the work was done a day early. You also provided me with a loner car which helped me a lot.

Used Auto Buying Experience

I certainly enjoyed the my dealings with your sales representative (Sheri Burda). She was pleasant and knowledgeable about all my questions and concerns.

Another incredible experience!

Mr. Wes Brown has once again proven to be our superhero! He found just the right car for us, for the third time, and he and his team worked tirelessly to make it a possibility for us. We came on a super busy day, and the teamed stayed way past closing time to get everything done. I can't remember the name of the gentleman who helped us with the financing and paperwork, but he was incredible. Another amazing experience at your dealership! We are so grateful.

Quick service

The facility was clean, service was quick. I was in for inspection and needed an oil change. I have no further comments.

2007 Honda Civic purchase

There was excellent communication throughout the search process. We had an honest dialogue about the vehicle and the dealer showed a willingness to work with the customer. We are happy we purchased a good used car at a competitive price.

Great service!!!

Jarred gave quality service. He made the process simple and efficient. He went out of his way to accommodate me and my schedule. He was polite and extremely helpful and knowledgeable. On a scale of 1-10, he's a 12!!!

All my friends and coworkers are jealous!

Roland was great and took the time to really talk me through all of the features of my Forester. He was always pleasant and very helpful.

It was a Clean of the Clean! Service People, Super

The People there were Professional, curodious, and understanding, of what needs, we needed. This has been one of the Best Dealer's by far, that we Dealt with, and we would do it again! My Wife really loves the Car, as well as I do, if need be we need another, we will DE finality, go to Faulkner Subaru , Sincerely, Mr. & Mrs. Maynard & Susan Silliman, and Thank You for all the time you spent with us.

Awesome company

Very time efficient. Johnny is polite and easy to speak with, helped me through any questions I had. I would always recommend this dealership to anyone.

Very helpful and knowledgeable

Roland was very helpful and knowledgeable about the car. The staff was very friendly and professional. I love my new BRZ and Faulkner was able to locate the one I wanted.

Easy to do business

Everything is easy from making the appointment to check in and check out. Work has always been done on time. GOOD JOB !!

Great Experience

Quick, easy, affordable, definitely recommend! Never had any problems using their facilities to buy and repair our cars. Ask for Wes!

A+ Dealership, Great Service Team

Quick, easy, simple oil change, first service on our Bluebell.Nice staff at the dealership, always helpful & kind!Dealership facility clean and modern.Thanks.

Great experience

Great experience, but I was there for about 5 hours. Way too long for buying a car. Didn't like that at all.

Great service

It was very professional and my car was well cared for. Customer service was excellent and there were plenty of things to occupyou my 9 year old while we waited.

Great customer experience

We had a great experience at Faulkner. Our salesman Matt was very knowledgeable. My husband commented more than once on how he went over the car with us showing us ever feature of the car. He also made things easy for us....he called our insurance agent, he spoke with our bank to ensure that the funds to pay for the car were on deposit which prevented us from making an extra trip to obtain a certified check, he set up our phones so we could use blue tooth and so much more. The finance guy (sorry don't recall his name) was also great in explaining each sheet of paper which needed a signature and was very personable.

Great service

Our sales person Scott was extremely nice and worked with us to get us exactly what we wanted ! Would definitely recommend people to him.

Nice facility, staff very flexible and helpful.

Shawna is a terrific saleswoman! She asked me what I wanted, and then really tried to match me up w/ a vehicle that wd have what I asked for. She was very clear and direct, but I did not feel pressured.

clean facilities, great sales people.

Shawna & Sherrie were terrific. Knew what we wanted & could afford & worked very hard to accomodate us. Would recommend them to anyone. Thanks Shawna & Sherrie.

Great Buying Experience

I felt Jared Neff, my salesperson, really helped me find the car that was right for me, and not just sell me something because he wanted to get it off the lot.

Car service

The people are polite and the car is ready when I'm told it would be. Having a ride home and back to the dealership is very helpful!

Service Visit

Professional staff, clean and comfortable waiting area. My service experience was pleasant. It could be improved by providing the customer an estimate of how long the service will take so customer can decide to wait or come back.

Clean facilit

The service department is well-kept and the personnel are helpful, friendly and professional. The sales dept. is clean, bright and comfortable

Fantastic Car Buying Experience

Pretty much everything. The salesperson, Dylan, was extremely helpful and the finance guy, Gregg, was also friendly and easy to work with. I really felt like they cared about me & not just that they wanted to sell me a car.

Great service!

First time using Faulkner Subaru Service. Everyone was very professional, nice, clean dealership, did not have to wait too long.

Great service

the front desk individuals are very polite and explain everything that needs to be taken care of with your car and the service teams does a great job

Great as Always

Everyone here was courteous, helpful, and friendly. The waiting area was clean and comfortable. Mark runs a great service department.

Great Service

Fast and Easy. Everything went smoothly and as planned. I'm not sure what else to say! Am I at 20 words yet??

great service

Courtesy , excellent . Shuttle service was prompt, and much appreciated. Would definitely recommend your dealership to a friend. Service personnel were helpful, and definitely know their job.

Great Service Experience

Work was in a timely manner. Greeted promptly when I arrived and was offered a complementary car while mine car was being fixed

prompt service

Appointments are given in a timely manner giving people who are working a more flexiable schedule. Usually one can get their vehicle in with in three to four days after calling for an appointment.

This is the only dealership to purchase from.

We loved the friendly atmosphere and attention to detail that was given to us through the whole process. We will never use another dealership again.

Not high pressure. Even handled insurance changes.

The consultant made sure I got the car I wanted, did not try to talk me into something else. I was surprised they even handled the insurance changes.

Awesome service and sales staff

Jared greeted me warmly, made me feel as though my time and money mattered and that he would do what he could to make sure I got the car I wanted.

Satisfactory service.

Effective. Took a little longer than expected for the nature of the work. Comfortable lounge area allowed me to work while I waited.

Very Thorough

Very thorough experience, enjoyed it greatly! I was able to buy a car AND have ever it delivered in three days. Great!!

Great Service

Everyone we dealt with at the dealership was very helpful! We are especially grateful to the technician who came back in from home to inspect the vehicle.

Great service

Good communication Timely work Good workAlways Very Pleasant to deal withVery much Appreciated the loaner car to go to work

Go see Roland Zuk about your next vehicle purchase!

I've been searching for a specific truck to purchase which your dealership recently took in on a trade in. I saw the ad online and called and spoke with Roland Zuk who was very helpful and friendly over the phone to set up an appointment to inspect and test drive the vehicle. When I arrived at the dealership the truck we up front and ready to be test driven. Roland met me in the parking lot and was very helpful with any questions and concerns that I had. From there on out everything went smooth and better then I could have expected. Top notch service from this dealership. The car was ready to be picked up in less then 48 hrs. Im impressed and pleased with the purchase. Cant say enough about the outstanding service provided by Faulkner Subaru!

Awesome sales team,

A huge thank you to Dennis, Roland and Frank for they made the whole sales experience a wonderful and smooth transaction. Thank You!

Purchased a certified pre-owned Forrester

A typical car buying transaction is very salesy but at Faulkner the sales person I worked with was up front and candid which made my wife and I comfortable. We were able to have open discussions with good question and response interactions. For all the things that need to take place when buying a car we were pleasantly surprised how quickly things moved along once we made the decision. We were in an out in under 2 hours.

Painless car buying experience.

Knowledgeable staff, worked hard to get me into a new car that morning at a price I was comfortable with.

Great Service

The sales associates and the business mangers were extremely accommodating. They allowed me to split the sales process between days to allow me to not miss work.

Everyone helpful

Other than a wait for the start of scheduled appts things went well. Everyone was very helpful pleasant and attentive.

Friendly and great service

Was going to drop my car off but had to change my plans . They had no problem with that and had me out of there in less than 1 hour.

Great service, clean facilities, local service,

Craig listened to my words and met my needs in a reasonable length of time. Everyone was very knowledgable and pleasant.

New Subie

I mostly liked the deal we got on our new impreza. It was a really hot day and was very busy, but in the end was all good.

Efficient, Thoughtful and Clean

Efficient and kept us informed so that we could make good decisions. Appreciated your valet service as my spouse cannot walk long distances. Cannot say enough about the cleanliness of everything.

Thanks Faulkner

I like the drive-in valet for service. Everyone is very professional and courteous. You have created a comfortable customer lounge for those waiting for service. Thanks Faulkner Subaru!

EXCELLENT SERVICE

The professional and courteous attention to detail in explaining my purchase. Careful and patient attention to the operation of my new vehicle.

Great Service, Great Staff

The staff was very friendly, knowledgable, and informative. My wife and I went in to drop our 2012 Impreza off for some routine service, and ended up leaving with a brand new forester. The sale staff was great, and we loved the fact they were accommodating to us even though we had our 9month old twins with us.

Great customer service

Wes Brown was a respectable sales representative and focused on staying on my budget even when I swayed. Never did I feel pressured to upgrade or do anything that I was uncomfortable with. I truly felt he was working for me not against me. That's something that I don't see a lot in the car selling industry. I can't thank him enough.

Great Service, environment, and Facilities.

The Sales Associate was excellent, patient, and understanding and the Fiance was thorough with explaining paperwork and different components. Completely understanding and reasonable to work with.

Easy online-booking, fast service.

Easy, online booking. Needed a recalled part fixed and new tires. They quoted me nearly exactly what the final bill was. Everyone was knowledgeable.

Great people!

The reason I came back to Faulkner for my second Subaru, was because of my salesman. He did not pressure me but explained all the facts and let me make an informed decision.

Amazing Service

I appreciated how much everyone helped me in my car trades and purchase. I truly felt like I was cared about not just as a customer but as a person. The finance manager and the Sales Consultant did a wonderful job!

Great Experience

Corrine Hess was wonderful to deal with. She was very professional and got me the answers to my questions quickly. She introduced me to Matt Adams who was also great to deal with. The two of them are the reason I chose to purchase the car at your dealership. Please make sure that they are both recognized for making my car buying experience a pleasure. Thanks.

Great interior/exterior detailing service

Did a great job detailing the car. Looks brand new. Took their time and ensured it was done correctly. Also found/fixed some other random issues I had with the vehicle. Very pleased.

Quick negotiations

It didn't take long to get the price I was looking for. For myself, this is a big deal as I was paying for a babysitter whole shopping for the car. Craig Hoser got straight to the point quickly as I requested.

very good service

the waiting area is very comfortable, showroom and waiting area is very clean. people are nice and friendly. service was very good.

Great service and public relations.

I had my Forrester in for routine maintenance and that was quickly and efficiently. Mr. Cruz noticed that I have some difficulty walking. He offered to help me get down the curb. Outstanding!

Easiest car buying experience

I literally can't take my two little kids food shopping, they act up so much. I was able to buy a car by myself with the kids with me. Faulkner was THAT helpful. Amazing customer service. Thank you Shawna and thank you Faulkner!

Great service

Nobody pushed me to buy a car. All questions were answered. And sales worked with me to achieve what I was looking for.

Customer service was very nice

Was helped fast. Got there to drop off car and found out they could do it right away. Actually wish I knew that sooner I had already made plans for transportation.

Service for Car

It was all my car desired with its service. I know because he said so. sixteen, seventeen, eighteen, nineteen, twenty.

Quality service

I like the flexibility of service and expedience of the staff. I'm also a big fan of the car wash at the end of a service visit which I rate quite highly. I fee very confident that I'm getting quality service at Faulkner.

Helpful employees

Employees were very attentive and thorough. Answered all questions asked of them. Was getting car repaired after accident. Had rental car on site in 20 minutes. Would recommend body shop to others.

Re- call

Quick service and easy access to in service area. Very knowledgeable staff. Great facility, very comfortable waiting room. Very convenient.

Pleasant workers. Good service.

Waited on me as soon as I entered. Told me how long theservice would take. Cleaned the car. Check out fast.

Clean Faciligty

My husband and I especially liked that fact that I could do all of the negotiating via text messages or the phone.

Great Salesman

Salesman Jared Neff 2nd car I bought from him. Also had my son buy a car from him. Very knowledgeable, no pressure, great price.

Great Service

spoke to a salesman immediately,good customer service, thoroughly reviews all aspects of the vehicle, would purchase here again and would recommend this dealer.

Best automotive service center

Friendly and genuinely want to assist you. Makes me feel like I'm a local. Like your neighborhood garage. I never feel hurried out the door and service tech goes over your repair in detail.

A nice buying experience

Everyone was very nice and helpful. I was not rushed and they answered any questions I had. A low stress experience.

Great Service Department

Always have a pleasant experience with the service dept. Very easy to set convenient appointment time, nice facility for waiting, and all the employees are so pleasant.

Great service

The people in the service department are friendly. They had my car done in an hour. That included service, a recall part, and a car wash.

Great service

I came in and was immediately greeted by a staff member who took my information and processed my car for service. I then waited in the comfortable waiting area which had a TV and a small kitchen with beverages for customers. My car was finished within the specified time frame provided.

Faulkner Collision did an excellent job

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Great service

The work was done on the day we were given. We have used them before and always been very happy and will continue to use them again if need be..

Stellar service I'd expect from the Subaru brand

At this point Dan at the service counter knows my first and last name, knows my car, and knows that I'm in for an oil change. All I have to do is show up, not even call ahead, and I'm generally back out within an hour. I really couldn't ask for anything more from a factory service center.

Great service

Friendly and knowable staff . Quality work, clean service area. Work done in a timely manner. Will use there service again.

Subi!

Everyone is very nice. Usually on time also. Facility is clean and comfy. More parking would be great as it is ALWAYS so busy,

Faulkner Collision did an excellent job

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Great Service

The gentleman in the service department was absolutely wonderful, very polite and took his time to explain everything to me.

Great service

Service was prompt. Advisors good to deal with. Besides routine 1 year service had the car detailed. Very pleased with the detailing.

Service area

Pleasant waiting room. Service writer very pleasant. Car was service quickly. Refreshments available were good. You should include a free car wash when it's brought in for service, I have purchased other makes from local dealers who offer this, even will do every Saturday.

I'd recommend Faulkner Subaru without reservation!

I couldn't be happier with the whole experience at Faulkner. My salesman Jared Neff was the best! He patiently and expertly walked me through each step of the process, from the test drives to finalizing the sale. He is the reason I purchased a car that day. Thanks to him I love the used Outback I drove away in!

Great service for my 2015 Forester.

Everyone there was very courteous and professional and the work was completed properly and in a timely manner. I will definitely be there for my next service.

Welcoming attitude

I had complete information BEFORE work was performed and there was no hesitation to answer my many questions. They did not make me "feel dumb"

On time appointment for scheduled maintenance

On time as scheduled with appointment. Friendly personnel greeted me to confirm appointment. Pleasant waiting area with complimentary water and snack!

great service

.I didn't have to wait too long. The waiting area is pleasant and I appreciate the complimentary coffee and snack bars.

thanks

easy no hassel went exactly as promissed .Waiting room is kid friendly.very Important to my wife and I. Clean aswell.

Quick and efficient service

Checking in was very quick and efficient. Overall experience was very positive. The front desk staff was very friendly and answered all of my questions.

Quick and easy service

Blake was very friendly, informative and clear, keeping me in the know throughout the day. The service was done quickly and relatively inexpensively. I did not feel that anyone was trying to take advantage of me. Payment and pickup were also quick and easy.

Punctual service

Service took even less time than expected. The Service advisors are very professional. Friendly staff and comfortable waiting area. A pleasant experience.

Great, quick service

Really quick service. I dropped my car off while at night while they were closed, and my car was done before my actual appointment time.

Extremely great service

Feel lucky to meet this wonderful, professional team. When you first get there, feel like I you know them for ever. They done excellent job in my truck. When I first got there, was a little bit scary, as soon as you start a conversation with them, you notice that they really know what to do, scare go away.

Friendly Service

Friendly service and reasonable prices. I would recommend dealership to a friend. Salesmen is knowledgeable and very helpful in your car search.

New Subaru

Sales person took the time to explain all the details which make the Subaru a safe and reliable vehicle. Buying process smooth and easy to get through.

Recent purchase of new Subaru Forester

Good experience with Faulkner Subaru. Salesperson Shawna took the time to thoroughly go thru all the details which make the Subaru a safe and reliable vehicle. She has also followed up after the sale and has displayed a commitment to good service on behalf of Faulkner Subaru. My experience with the dealership has been a good one and feel comfortable writing a favorable review so others might benefit from their positive efforts.

Great Deals and Car Run Through

Good salesmen and felt confident with my purchase. Worked out a deal I was satisfied with. The Salesman helped me understand how my car worked and gave me a contact in case I ever had an issue.

Great dealership

They were a very friendly staff. Dylan S. Was great a great salesman. He was helpful, knowledgable and friendly. Did not feel pressured. We were very pleased.

Good buying experience

The price negotiations went smoothly, and the car we factory ordered arrived in just 5 weeks. The sales person was extremely knowledgeable.

Faulkner Subaru - Scores a 10 on all fronts!

Morgan McGinnis was very professional, prompt, and attentive to the sales process. Once a price was agreed upon (and it was incredibly competitive), the remaining steps of the process were extremely smooth - acquiring a sales contract, placing a deposit, keeping me abreast of the car's status, and then ultimately delivery.Morgan and Jack spent ample time with my wife and I to review the manuals and operation of the car and it's many features. The explanations and attention to detail went FAR above my expectations. At no point did we feel rushed and I have actually never felt so welcome (this includes our little pooch we brought along). I can compare the delivery of the Subaru to our BMW and it was night and day. Your team scored a ten vs BMW scoring quite low on this front. When it comes to feeling welcome and appreciated BMW could learn a few things too!The finance department, Hayden, was very professional as well - ALL the paperwork was prepared ahead of time (thank you Morgan...) no running around looking for things. I explained my intentions to not look at extended warranties and other non-essentials for us and Hayden treated that with respect and NO pushy sales tactics that would have made us feel uncomfortable.Morgan for sales = 10Morgan and Jack for delivery = 10Hayden for financing = 10

Quick and Easy Purchase

Dylan found us the exact model we wanted. The process was very easy and quick. The entire process took less than two hours.

Leasing a car

Sheri Burda was awesome. Super knowledgable. Answered every question. Kept me informed and updated through whole lease process and I walked out with exactly what I wanted. She was fantastic.

Outstanding Service

Roland Zuk has now put me in two Subarus. Rolands customer service is incredible. Not only did he get me the car I wanted, but he made sure that I could leave with it that day. His service is not only about selling the car, but also what he can do for the costumer. I would not only recommend Subaru as THE brand to own, but I would also tell everyone that Faulkner Subaru in Bethlehem, PA is the best dealership that I have dealt with. When you get there.... ASK FOR ROLAND!

Great Service

Quick Service, good care, good people! This is the second car I have purchased at this facility. Roland Zuk has sold me both of my Subarus. His customer service is incredible!

Purchasing/Leasing experience

I appreciate the relationship and honesty that has been established with Craig Hower, sales representative. This is not the first vehicle leased from Faulkner or him. There are no games played, and he is respectful of my limited time.

clean facility and polite.pleasant staffs

Useful info were given by our rep.Mr.rowland.vrry polite,patient and trustable approach.we trusted him on his recommendations and we definitely refer our fronds and WeWe are very happy with our recent experience at this facility.our rep ,Mr.Rowland was very curtroud informing and trustable.definitely if I will refer my friends if they consider buying a car.

Great cars, excellent dealership

Knew I wanted another Subaru, especially for winter driving. Liked the new Impreza's features, very nice ride, and excellent audio system. Great staff and cars, thanks.

Greatest car buying experience i have ever had

Matt Adams sales was efficient, courteous, knowledgeable, friendly, and same with the business manager, Hayden West. also the internet marketer, Sophia? was great.

Faulkner Subaru Review

Finance guy was very personable. Salesman was knowledgeable. Internet pricing was honored and fair, as was financing. Don't think trade value was fair.

Better then expected experience

Sales representative Jared was very knowledgeable on the vehicles, he listened intently to all my questions so that he understood my needs and then patiently worked with me to allow me to become comfortable with my final decision on a vehicle. He made the actual purchasing process very smooth and easy by informing me of all the things I needed to do, provide and bring with me (insurance, financing, etc) on the day of purchasing. Before I walked out the door with my new keys in hand, he explained how to properly maintain my new car and he personally reviewed all the features in the car and linked my phone to the car via Bluetooth. All I had to do was drive off into the sunset with a smile on my face. Thank you Jared!!!

IMAGINE WHEN

IMAGINE WHEN YOU WENT TO YOU WENT TO YOUR SUBARU DEALERSHIP THINKING I CAN'T AFFORD THIS CAR. THEN IMAGINE IT WAS FAULKNER SUBARU. YOU WALK OUT AND DRIVE OFF THE DEALERSHIP WITH YOUR FIRST SUBARU AND NOW 8 SUBARU'S LATER BETWEEN MY WIFE AND MY SUBARU'S WE WON'T GO ANY PLACE ELSE. THE PEOPLE ARE GREAT AND THE DEALERSHIP IS GREAT. I RECOMMEND IT TO EVERYONE.

Amazing service, great price, very clean

A major thing my husband and I liked was that we weren't hunted down like vultures by the sales associates the second we got there. We find that to be extremely annoyomg. Our sales person Dylan was awesome. He was so helpful and easy to talk to. He explained everything about the car to us and was straight up with us about the price of the car. He made the whole process very easy and stayed in touch with us to make sure everything was going good with the car. Honestly he's probably the only sales person I've talked to that didn't annoy me or make me feel pushed to buy. Also, the financial guy (I forget his name) did a really good job at being patient and explaining the numbers and different options with my husband and I. Overall it was a great experience and I would definitely recommend someone to shop here.

A happy Subaru Owner

Everyone was very knowledgeable and courteous, we felt as if the employees really cared about us. We are happy with the dealership and our experience.

Great service

The sales people are pleasant , very professional and treat you like family. I continue to buy my vehicles from Faulkner because of their service.

Customer service staff was courteous and friendly.

Everyone we met was very courteous. You have great customer service. Your facilities were clean and very comfortable. They answered all my questions

New car purchase

Everyone involved in the process was informative and courteous. Even though I was willing to pick up the car in the next few days, they got it ready for me to take home that evening.

Great experience

Great salesman Craig. Very helpful with showing the different models. We didn't feel pressured into buying car. I would tell friends and family to buy at Faulkner

Review

Great customer service thanks to Roland Zuk!! Great inventory choice, no high pressure, very willing to work with the customers. Really appreciate all they did to help us, will never use another dealer!!!!

Nice experience

Faulkner Subaru really paid attention to my needs and did not try to sway my decision. They respected my opinion and was courteous of my time. I did not feel pressured to buy and this made the stress of car shopping much easier. They were friendly from beginning to end and I found the car that was right for me.

Leasing a new car

Everyone was helpful and courteous. We have leased two other vehicles from Faulkner and have been very pleased. Jared Neff was our sales person and is excellent

Freindly staff

Friendly and accommidating sales staff that explained options well, clean waiting areas, and knowledgeable service department that was able to answer all questions on the maintenance requirements for my car.

Relaxed sales services easy to talk to.