Faulkner Mazda Subaru

purchase of new Mazda

My husband and I were very happy with the sales associate, Laura Knepp, and the process of a "no-haggling" price guarantee. I was a bit disappointed when test-driving my car and when I picked up the car that the car had no paper floor mats to keep it clean. I also requested on a sales document to make sure that the car was vacuumed and clean before pickup. It was clean except for the 4 floor mat areas. The dealership could use more parking sites for customers that are near the front door of the sales building. Also, an expanded ladies bathroom with a private entrance would be nice. I was never able to use it because of one person in there for a long time.

Great service and friendly staff...

My current vehicle is a CX-5 and it is my third Mazda. I always take my vehicles to Faulkner Mazda for service because I know they are dependable and if I ever have a problem they will find it and correct it. The service staff especially Jeremy is always friendly, knows and calls me by name. He keeps me updated on recommended services needed depending on the mileage. The waiting area is comfortable and welcoming. All staff I have encountered are friendly and attentive.

Friendly staff, great cars!

I went to Faulkner Mazda in search of a CX-5 and a few days later, I drove away in a new CX-5! The staff was very helpful in my first car-buying experience and were very willing to answer my questions. I worked closely with Pete and Amanda who were both very knowledgeable of the car and helpful in answering texts, calls, etc. The men in the service area were also very friendly. Not a "pushy" sales team. I would definitely recommend this dealership to anyone looking for a new or used car!

Helpful, Patient Service Manager

The Service Manager at Harrisburg Faulkner Mada, Jeremy, is always willing to answer questions and check out any noises or problems I have with my 2012 Mazda3. The Service Department is the main reason I traveled from New York to buy my second Mazda from this dealership.

Great service, great people.

Purchased a new 2016 Mazda 6 iSport. Staff was very pleasant, courteous, helpful, knowledgeable and a pleasure to deal with.

Great Sales/Customer Service Experience

I bought a new Mazda CX-5 at Faulkner Mazda. I was very pleased with the sales team and the deal received. Love my new SUV! Recommend Laura!

Fast and efficient

In and out in the time promised! Great experience!

Faulkner Mazda

Treated well by the staff, and happy with the car and price that they offered. Would go back again in a heartbeat.

Great dealership

This was my second purchase from the Faulkner Mazda dealership in Harrisburg. My experience was just like the last, from the great sales team to the financial team everyone is friendly and knowledgeable!

Excellent experience

I had the pleasure of dealing with Amanda Titus. She was knowledgable about her product, pleasant and friendly to deal with. She wasn't "high pressure" and all, "what's it gonna take to put you in this car today" In her approach. I was reluctant to deal with Faulkner because of experiences I've had at other dealerships of theirs. However, because of Amanda, I bought a vehicle, I then referred a friend who purchased a vehicle from her the next day. I have referred her to my coworkers, friends and family. Faulkner would be wise not to let her leave . . . ever!

Great Service

After looking for a certified pre owned , and dealing with many pushy sales people, Ben was a breath of fresh air. He listened to our needs and showed us a Mazda that was in our budget. Steve did a wonderful job getting us financed and I will be recommending Faulkner Mazda to all our friends. Zoom Zoom!!

Staff is very nice

I had my car in for repairs. The staff is super friendly and they explain everything .

Great service! Great attention to detail

As usual, Faulkner Mazda has done a great job, with fair prices and great attention to detail. Took my Mazda 3 in for annual inspection & an oil change, and it came back clean and running great! Always a pleasure to work with the crew. They listened to me as I explained a specific requested service, gave me a fair quote, and completed the job perfectly.

always good service

I have 2 Mazdas; 11 yr. old 6 wagon and 25 yr. old Miata. I maintain them obsessively. Jeremy and his crew always do a great job. Better than expected.

Exceptional people

The sales staff, especially Amanda, was great. She answered every question that I had and helped me to decide on which vehicle to purchase. The financing team couldn't have been more friendly or helpful. I bought the nicest car I've ever driven. This was a great experience for me.

Awesome Service.

I went to purchase my leased car. Everyone was so nice; Dan, Jeremy and the others took their time to help me with purchasing process. Their services were awesome, I appreciate.

Mazda 3

They worked with my budget to find a deal that works for me and I got to drive away in a brand new car!

Dependable service

Faulkner Mazda Harrisburg has been taking care if my Mazdas since 2004. I have complete confidence that when I drive away from their facility my car is safe and dependable. Jeremy has always been very patient with my concerns no matter how small they are. I am on the road constantly and Jeremy is as concerned about my safety as if he were my son. Faulkner Mazda Harrisburg treats you like family. I drive 200 mikes to have my car serviced there and I wouldn't go anywhere else.

Gary Matzoni

Great Experience..Everyone was willling to work with us on purchasing a new car.

#1 place to go!!!!!

The best place to buy.Great management and service team.Timely and ultra clean.Exceptionally run facility. Frank Kaminski has put together a great team.

Great Experience Buying My New Wheels!!

I recently visited Faulkner Mazda afterhours and decided to head back and do a test drive. Laura Knepp couldn't have been nicer...very professional and listened to what I was looking for. She wasn't pushy and addressed me rather than dealing directly with my husband since it was my ride. I ended up purchasing a 2016 Mazda 6. I absolutely LOVE it...great features and much more than I've had in the past. Frank Kaminski is the Manager. I highly recommend this dealer...you won't be sorry!!!

Great Services

Faulkner Mazda has the most courteous staff. They kept me informed as to what repairs would be needed as well as how long it would take and pricing for the repairs. Keep up the exceptional work!

As always, excellent

Faulkner's has always served me well. Their service has been prompt and they never repaired anything until it was discussed with me.

Warranty Service

In for Warranty service and write up was friendly and courteous even going out of way to help with possible tire selections for a later date. Service was quick and car wash needed. Only reason I gave a ding on the facilities is that the waiting area is rather small. The facilities were a great step up from the Paxton St. location but the waiting area seemed to have shrunk in size - unless you count the loner bar outlooking the lot. A happy experience all around though.

mazda 6

the purchase went well since i was coming from out of state i did a lot of research before i arrived at the dealer

MAZDA 3

Was insulted by the first salesperson, called sales manager to rectifythe situation since I really wanted another Mazda. Initial experiencewas not good at all!!!!

Great Experience with Great Customer Service!

We purchased a 2016 Mazda 6 Sport from Faulkner Mazda. We received excellent customer service due to the salesman with whom we worked! He was extremely personable, knowledgeable, and helpful. In addition, he was not "pushy" at all. (A quality which we do not appreciate in a salesperson!) We also came across a few other employees whom were also nice with whom to work. A good price was also offered! Although the exact car was not on the lot, the dealership was able to get the car the very next day and had it ready for us to take home. Great experience and a great car!!

Great sales experience

I made the trip to Faulkner Mazda in Harrisburg all the way from Gettysburg to get the Mazda I have always wanted. Gregg Willis was my salesman and he was absolutely wonderful. No matter what I asked for, he made it happen! If I wanted to see one in liquid silver, he pulled it up front. Then I changed my mind and went back to the white one, he dug that one out for me! And never once did he show any remorse for any of my demands! Friendly staff and more than accomodating Gregg made my experience absolutely wonderful!

Great Experience

Purchased a pre-owned vehicle from Dealer. Sales staff were extremely friendly, forthright and helpful, and the entire process from test drive to drive away took less than 3 hours. I can't say enough about the wonderful attitudes of everyone we dealt with, particularly the salesperson Amanda. I would highly recommend this dealership to anyone.

New car experience

Had a great buying experience at Faulkner Mazda. Ben Cavallaro was a knowledgeable and excellent salesman. I recommend you ask for Ben when you come in. Not to mention Mazda has come a long way! Great dealership and great car!

It was worth flying 3000 miles for the used MX-5

Everything went smoothly. I wanted to buy an used MX-5 and drive it back to California - that's 3000miles. After research I've chosen Faulkner Mazda as the dealership with the best reviews. I called them and Gregg honestly explained me the history of the car, that it had a severe accident, but it's rebuilt and fine now. I put the phone down. After two days I've called them back that I want the car. It was the best decision of my winter. When I flight over to Harrisburg, everything was ready, they took great care of me offering water, coffee and telling me more about the car. And the car was marvelous. I was driving this convertible non-stop across USA through one digit temperatures, snow storm, rain storm and tough uphill. No problems at all. And the price was just great.I would do it again.

Great Experience!

I took my daughter to Faulkner Mazda to buy a used care we found on Cars.com. Our sales person's name was Greg, and he was very helpful. He went above and beyond to make sure our car buying experience was a good one. My daughter loves the car, and I feel comfortable that she is in a safe, reliable vehicle. I definitely recommend this dealership, and will do business with them again.

Customer Service is More Than A Catch Phrase

Late on New Years Day we found a used car on line at Faulkner Mazda in Harrisburg, Pa. We submitted a request for more information on the car and got a response within 10 minutes. We called the next day and spoke with Gregg Willis the sales representative regarding the car. Living over 2 hours away we started off to see the car. We were delayed in our departure and called to let Gregg we were going to be much later than we had originally expected. He was busy with another customer and we left him a message. Within 10 minutes Matt, the sales manager, called to tell us that Gregg was busy with another customer and to see if he could assist us. We told him about our being late and continued to Faulkner. Once at the dealership we were immediately greeted outside by Audrey who had originally responded to our internet request. She took us to meet Gregg and he showed us the car. While he was taking it out of the showroom Matt came over to introduce himself as the person who spoke with us earlier on the phone. The car was everything they described plus Everyone at Faulkner went out of their way to offer us snacks and drinks while they completed the paperwork. Josh was able to offer us favorable financing which we took advantage of and we drove our car home that evening. Our customer experience couldnt have been better from Audreys quick response to our internet request to Gregg, Matt and Josh making the deal and financing work for us. It is apparent to us that customer service is more than a catch phrase at Faulkner Mazda.

Outstanding experience!

I was shopping for a 2011 Nissan Juke and found one at this dealer. I am normally very apprehensive when I am speaking with car salesman but Sarah put me at ease within minutes of arriving. There was no pressure at all and they delivered on every promise they made. I had financing ready to go through my credit union and they ended up beating the terms! I love the car and the buying experience was hands down the best I've ever had. I will recommend them to all my friends. Thanks Sarah and Matt ( the used car sales manager)!

Great service, knowledgeable and professional!

I found a used car online that interested me. I emailed Faulkner and within 30 minutes Amanda from Faulkner called me. She was pleasant and ready to answer any questions I had about the car. We set up an appointment. The entire staff was friendly and all questions were answered. The application process went smoothly and I now have a great used car. Very happy with the service and will go back for my next car.

Always a great experience

My husband & I have now bought 3 cars from Mike and even got the in-laws to buy one! The staff is always so helpful & friendly, though they are a busy dealership and sometimes the wait can be long. It's worth it. They make you feel like you're important and they want you to get the right car to fit your life, your budget, and your driving style.

My Finest Car-Buying Experience!

Early in my buying process I stopped by and met Dan Shay. I had intended on buying a used CX-5 and had an offer on one at another dealership. Dan took the time to explain the features of the Mazda (I was trading a Honda, never owned a Mazda) and I left very impressed with his ability to "connect" with me as a customer. After a weekend-long search of dealerships within 100 miles - both in person and on the internet - I contacted Dan via email ( ON SUNDAY ) about buying a 2014 model. He responded later that day and we agreed to talk on Monday. On Wednesday I bought a 2014 CX-5, "demo". When Dan gave me the purchase price, I said, "Let's do it!" He made it that easy.

Buying

Honesty and upfront forthrightness with to the point answers. Never said "No, we cannot do that". Our college bound granddaughters have been in love with the "3" from the start. They will have a safe dependable "ride" while down in Florida for their schooling.They seem to find the audio system very important as they have downloaded all of their own tunes very quickly.

Was heading to another Faulkner Dealership

This was a very good experience. There was no hard core pressure. He really tried to understand what I was looking for in a car. I love my 2014 CX 5 GT.

FIrst New Car

I went in to Faulkner Mazda not quite knowing what to expect. A friend recommended going there to speak with Mike, as I needed a new car. Due to a good medical emergency, Mike was not available, but Amanda was. She was very friendly, and very helpful. This was my first time buying a new car, so I was a bit nervous. Amanda was very down-to-Earth, not at all pushy, and listened to what my thoughts were in terms of what I wanted in a car. The experience was absolutely amazing. The test drive was comfortable, and I was given no pressure to buy. Amanda gave me all of the time I needed to ask questions, and made recommendations that further assisted me in choosing the right car. I would highly recommend Faulkner Mazda, and am very thankful for great service, and an awesome new car!

great service, friendly staff

Every staff member is friendly and knowledgeable. My Mazda is a great car. I will continue to recommend this dealership.

Fantastic Buying Experience.

I never felt pressured or treated unfairly. Everyone in the facility was very accommodating and it was hands down the best buying experience I have had. Highly recommended. Would buy another car from any of the Faulkner Dealerships.

The experience with Mike Ramsey and Faulkner as a whole...

The experience with Mike Ramsey and Faulkner as a whole was excellent (2014 CX-5 GT). Laura was also very helpful in Mike's absence. Never any pressure to purchase, always polite and obliging. Mike is very knowledgeable about the autos he sells and has a good sense of what info customers need and what they don't. While I was originally concerned that the large size of today's Faulkner (numer of dealerships) might be detrimental to getting a competitive price, I ultimately found the negotiating experience to be pain-free and one of the quickest/smoothest I can remember. My target price was eventually met without fanfare and everyone walked away happy. I would definitely visit them again first when it's time for another new car.

Went to the dealership to check out a Subaru that was...

Went to the dealership to check out a Subaru that was posted to autotrader, and within ten seconds was greeted by Mike. I appreciated being welcomed and not having to seek assistance by wandering around. Mike was professional, courteous, and extremely personable. He truly made the experience great and hassle free. I would gladly recommend him to anyone who is looking for a quality car buying experience.

We thought Sarah was great! She welcomed us and after a...

We thought Sarah was great! She welcomed us and after a few questions found me the perfect car. She knew safety for my 3 yr old daughter was important to us. She made my daughter part of the car picking process which Impressed me and entertained my daughter. Sarah never made me feel pressured. We didn't purchase the day we test drove and was understandable. She was readily available for my questions when I called back. One of the reasons went back to buy the Mazda was because of Sarah and how comfortable she made us feel in this important decision. I gave a 4 for overall experience because of the finance portion. I filed paperwork one night, got the car the next and had to redo paperwork because of buying a warranty I didn't know about the first night and had to go back a third time to sign more paperwork that was missed. I am not letting those technicalities ruin it. I would definitely recommend Sarah again. She is young and enthusiastic and makes you feel comfortable and at ease.

Exceptional customer service. We are very happy with the...

Exceptional customer service. We are very happy with the trade-in allowance and the price of the new car. We found we were able to purchase a new car with the requires featured for slightly more than a pre owned and a much better financing.

Mike Ramsey was excellent to work with but the other...

Mike Ramsey was excellent to work with but the other employee (Andrea) I felt was misleading in her attempt to sale the extended warranty and other optional coverages on the vehicle. It left me feeling that we paid too much for services that we probably didn't need. Had I read the details before I left the dealer I probably would not of purchased some of the extra coverages. I discussed my experience with her and I am not sure whether it will affect my decision to go back again to purchase a car?

Great experience, excellent staff, nice facility, and...

Great experience, excellent staff, nice facility, and 100% satisfied. Easily one of the best dealership I've ever used to purchase a new car. The Faulkner brand seems to be head and shoulders above its competition.

My fiance and I could not have been happier with our...

My fiance and I could not have been happier with our experience at Faulkner Mazda in Harrisburg. Our salesman, Dan Shay, was very helpful, courteous and knowledgeable. There was some initial confusion with another car dealership, but Dan really came through and helped us out. We would highly recommend Dan and the entire team at Faulkner Mazda in Harrisburg.

Mazda CX5 2014

I went to Faulkner Mazada because I was looking to purchase the CX5 based on the write-ups I have read. When I went in, the salesman, Danny came to my wife and I and ask if he could be of service. We explained to him what we were looking for. He was extremely courteous and knowledgeable about the Maza vehicles. He went over all the features on the CX5 Grand Tour Model. He then took us to one of the Vehicles and went over all the controls/ bells and whistles associated with the vehicle. He then ask if we wanted to take a test ride. We took the test ride and both of us drove the vehicle. We were extremely pleased with the vehicle and ask when they could have the one we chose from their brochure i.e., color, interior, and ammenities. He informed us it would take about a week. They were true to their word, with in the week we had the vehicle of our choice. All the employees we were introduced to at Faulker Mazda were courteous and knowledgeable on their vehicles. When we arrived to pick up the car, Danny introduced us to the financial assistant. Within 30 to 45 minutes we had all the paperwork signed and were on our way in our new 2014 Mazda. I highly recommend this dealership to anyone interested in purchasing and new or used vehicle.

Overall great experience. Dan provided me with excellent...

Overall great experience. Dan provided me with excellent service and explanation of the features of the CX-5 and worked with me to make sure the sale was completed in the timeframe that I provided. Also, Andrea (don't remember last name) explained all the aspects of the financial options available and helped to secure the sale, as well. All of the employees at Faulkner were kind and courteous and made me feel at home from the moment I walked in the door and even after I left. Very pleasurable experience.

Our experience at Faulkner Mazda has left absolutely...

Our experience at Faulkner Mazda has left absolutely nothing to be desired. The experience was simple, quick and enjoyable. From the politeness of the staff to the quality of the product, Faulkner Mazda has covered all of their bases. The quality of the product is obvious and was explained in depth by our sales person Mike Ramsey and Mark Eager. We were presented with the best possible situation to meet our family and financial needs and we left the dealership in a much better financial position than we came in with. The finance manager, I believe her name was Amanda, was very thorough and helpful, and everyone helped to create a very non-pressuring environment. The deal that we received was exceptional and the additional finance help that we received was greatly appreciated, especially during the holidays! Thank you for your hospitality and positive interaction to everyone that we came in contact with at Faulkner Mazda! My wife and I are both proud owners of Mazdas and we plan to be a part of the Faulkner Mazda family for years to come!

I am a Mazda customer and I purchased my first new car...

I am a Mazda customer and I purchased my first new car from faulkner mazda in harrisburg; when they were located on Paxton St. I've always had a good experience with the team at Faulkner Mazda Harrisburg; whether it is the service staff or the sales team. Everyone is friendly and makes the car process easier. I really enjoyed working what Daniel Shay and Mark Eager to purchase my new Mazda 6. They made the experience fun and painless. I would reccommend Mazdas and this dealershipi to anyone.

From the beginning Dan Shay was professional and...

From the beginning Dan Shay was professional and courteous. I was buying 2 cars and had specific needs on a tight budget. Both Dan and sales manager Brian worked with my wife and I to make sure what we got would satisfy those needs. Dan spoke to my wife and myself equally, a rare find in the auto world. I genuinely feel that the sales/ financing staff was there to help us and not to just "make a sale". I look forward to returning in the future for future purchases.

This was the best buying experience I ever had. Laura...

This was the best buying experience I ever had. Laura was friendly and very knowledgeable. There was no pressure to buy and she and the rest of the team really worked with us. I felt she went the extra mile to help us purchase the new vehicle. I shopped around at many other Mazda dealership and no one was offering a price as low or even in the same ball park. They were straight forward with the price and did not try to play games with teasing me with a low price with rebates that did not apply to me. Faulkner Mazda will be my first and only stop next time I am in the market for a new vehicle.

Dan was a great guy to work with. At the time, this was...

Dan was a great guy to work with. At the time, this was his third week on the job and he kept his "pitch" very simple and to the point, which is exactly what I look for in someone when dealing with a new car. The process was lengthy but worth it in the long run.I would recommend anyone to Faulkner, but specifically to see Dan.

I went to Faulkner Mazda to look for a newer car than I...

I went to Faulkner Mazda to look for a newer car than I currently had and ended up leaving with a brand new Mazda 3. Everyone was very courteous and helpful in my search for a vehicle.

The staff at Faulkner Mazda was very helpful and...

The staff at Faulkner Mazda was very helpful and attentive. On a whole the staff is very knowledgeable and work well together to get the customer the best deal possible. Amanda was very attentive and made herself available to me even when she wasn't on the clock at the dealership. I was able to do multiple test drives, got a great deal on my trade in, and a very good financing plan that fit my finances. The staff represents the Mazda brand well and I was very happy with my experience. I would highly recommend buying a car at Faulkner Mazda to anyone.

Ok, if you really did not need a vehicle.

Salesperson seemed very nice, test drive very good, received lowest offer by $ 2500.00 on vehicle I was trading in. I took my vehicle to four automobile dealerships. I received offers of $ 3000,00, and $ 4500.00 greater, but love Mazda; and hoped I could purchase a Mazda. I guess KIA, and Ford valued my business more.

Jesse was amazing in providing great customer service. We...

Jesse was amazing in providing great customer service. We will recommend him without reservation. So far we are having a great experience with our used Honda.

Pleasant sales person Not high pressure Nice vehicle...

Pleasant sales personNot high pressureNice vehicle (criteria: cockpit, cargo capacity, bells/whistles)Nice price (offered opportunity to get extra discount due to being Hershey Foods employee)MPG and color selection not greatest, but those weren't deal-breakers

A great experience from start to end. Jesse McKnight was...

A great experience from start to end. Jesse McKnight was the most pleasant, friendly, will-bend-over-backwards-and-gives-the-shirt-off-his-back kind of guy. I could not say enough nice things about him without sounding too cheesy. He sold us a great product (Mazda CX 5) at the price we wanted, with all the options we wanted, and then he sweetened the deal even further. Then his service manager Frank came over and threw in something extra on top of everything else that we did not expect. I have always had great experiences with the Faulkner dealerships (having owned a Honda and a Nissan, both of which were service at Faulkner dealerships). It is great to see Faulkner Mazda is as great to deal with as other Faulkner dealerships. Thank you Jesse.

This was my first car-buying experience. Mike made the...

This was my first car-buying experience. Mike made the experience easy. He was very eager to help in any way and was easy to get in contact with for questions. I would definitely return to this dealership and work with Mike again when I am ready to buy or lease another car. Thanks Mike!

Mike was AMAZING to deal with. He was very friendly, he...

Mike was AMAZING to deal with. He was very friendly, he helped me 100% thru the process of getting the loan with a co-signer. What din't Mike do to help me out to get the car. It did take a while but like Mike said, at the end it's worth it and it WAS. very thankful for he's help.Thank you Mike!Jose' Ceballos

I went in and purchased an RX8. When i test drove it, I...

I went in and purchased an RX8. When i test drove it, I noticed it idled rough. I asked the sales person about it, but they said that was what RX8 do. After two weeks, I brought it back and was told again that the rough idle was normal. A mechanic in my local Mazda dealership told me that it was not normal so I again took it to Faulkner. When I called, they told me there was nothing they could do since I was a week over my four week total warranty. After I finally got them to look at it, they said that there were aftermarket spark plugs that were really good in it and that was why it idled rough. Today, my check engine light came on. Instead of having to deal with Faulkner, I went to my local Mazda dealer, who told me that aftermarket parts dont work out good in RX8's and I need totally new wires, plugs, etc. Faulkner sold me a car that had parts in it that didn't work, has never cared that they didnt. I asked about the idle numerous times and was told it was nothing. Don't waste you time dealing with people who don't want to help you out once they take your money.

We gave this review as everyone we talked to was...

We gave this review as everyone we talked to was extremely helpful throughout the process. We felt that everyone involved listened to what we had to say and made sure we were accommodated. We especially appreciated the help in getting the features of the car set up while we were still on the lot!

My husband and daughter had stopped at the Mazda dealer...

My husband and daughter had stopped at the Mazda dealer in Mechanicsburg since we had purchased a used Mazda 3 for our daughter. While there they looked at used and new Mazda's. Later that evening he said let's ride over and you can test drive, I suggested we go to Faulkner since they had already been to Mech. and to be honest see if we could get a better price. We didn't get there until almost 6:45 and when it got close to closing I even said we can come back, they said not a problem...Well. at 9:22 pm we pulled out with our Mazda 3. Definitely did not think I would be purchasing a car that night. Everyone there were great and yes we did get a better price!

I really enjoyed working with Mike at Faulkner Mazda to...

I really enjoyed working with Mike at Faulkner Mazda to purchase my new Mazda 6. He really went out of his way to work with me as a first-time buyer of a new car. Faulkner Mazda made everything very easy.

When we visited Faulkner Mazda we were undecided about...

When we visited Faulkner Mazda we were undecided about purchasing a new vehicle. Amanda was extremely helpful with out being pushy. She was knowledgeable and friendly and made us feel very at ease. Everyone we came into contact with during our new car purchase was friendly and helpful. We will definitely recommend Faulkner to our friends.Thanks Amanda!!

A great new car buying experience! The employees were...

A great new car buying experience! The employees were very attentive and informative and had a really great attitude. Everyone was up-front and honest and gave me a great deal that fit my needs.

I dealt with Mark Eager through email and phone. He went...

I dealt with Mark Eager through email and phone. He went above and beyond in answering my questions and putting my mind at ease. At the dealership, Jessie was very friendly and helpful as far as going through the process and a quick intro to the car. I drove 2 hours to pick up the car from MD, and everyone was enthusiastic even though I arrived just before closing.Good experience, especially compared to other dealers I;ve dealt with before.

Jesse was great to deal with. Prior to buying the car he...

Jesse was great to deal with. Prior to buying the car he was easy to work with and didn't profile me before driving the car. After Purchasing the car, he took the time to make sure I understood all the features of the car, which was very helpful. Overall it was a great experience!

Jesse our salesman was GREAT! Our car buying experience...

Jesse our salesman was GREAT! Our car buying experience was pleasant from the time I showed up for a test drive to the moment my wife drove the car home. Jesse was friendly, knowledgeable, and there to help. There was no pressure to make a purchase, Jesse was there to provide answers and assistance towards making our decision.Faulkner Mazda is a friendly and knowledgeable car store and I would recommend them to anyone looking for a Mazda in our area.

Amanda was terrific! She really knew her stuff about our...

Amanda was terrific! She really knew her stuff about our car and the model we chose. She was friendly, helpful and cheerful. The other folks at the dealership were great too. We LOVE our new car and I have already recommended Amanda to our friends.

I had an amazing experience buying my car here. Everyone...

I had an amazing experience buying my car here. Everyone was very, very helpful and willing to do whatever it took to help me get a new car. I would highly recommended this dealership to everyone. And the car they suggested is amazing and everything they said it would be!

I recently purchased a brand new Mazda 3 hatchback at...

I recently purchased a brand new Mazda 3 hatchback at this dealership. This was my first time buying a new car, and I wanted to make sure to get a good deal as well as good customer service. I read lots of good reviews about this dealership and all of them were true. Mark gave me a really great deal, and Mike helped me get the exact car and options that I wanted. They were all very friendly and cheerful and not pushy at all. It only took me an hour to test drive and make a deal and another hour to finish up the paperwork and drive the new car off the lot. It was a very pleasant experience, and I definitely recommend this dealership to everyone.

This is my third car from Jesse and every time I was...

This is my third car from Jesse and every time I was guaranteed not to be let down and always promised a vehicle that will be safe for me and my daughter. UNTIL this very day I am so thankful for taking his word. He does nothing but the best and always considers family first. I no longer think of Jesse as just my car dealer person, but as a wonderful friend. Thanks jesse keep up the great work

Mike was prompt, easy to work with and accommodating to...

Mike was prompt, easy to work with and accommodating to special needs as I was coming from out of town. I highly recommend him and all of the others at Faulkner Mazda

We were greated with a friendly approach. Joe McHugh was...

We were greated with a friendly approach. Joe McHugh was very helpful in every aspect of the process. Mark Eager assisted us with finding the exact vehicle we were looking for. It was a very nice experience and I would definitely recommend for anyone interested in a Mazda to go to this location.

Mike was a great Salesperson. He was friendley and very...

Mike was a great Salesperson. He was friendley and very effient. My husband did not want to spend hours in the dealership and Mike made it as quick as possible. We good a very good deal a nice car and a lease payment we felt comfortable with. The sales manager was very nice also.

This was my first Mazda purchase and I was not in a hurry...

This was my first Mazda purchase and I was not in a hurry to buy a new car. My sales person was Jess Mcknight and he was very patient and helpful during the process. I was looking at the Mazda 3 hatchback and was very impressed with Jesse knowledge of his product. Any question I asked he was able to answer without needing to refer to the book. It was a pleasure to purchase my automobile from Jesse and he made ir an easy experience. If someone I know is looking to purchase a car I would recommend that they see Jesse Mckinght.

I went into Faulkner knowing exactly what I wanted and...

I went into Faulkner knowing exactly what I wanted and Jesse did everything to make that happen for me. He found the car I wanted and went over every part of the car to make sure I understood exactly what I was getting and what features the car would have. Price was originally a problem but Jesse was understanding and helped me afford the car at a price I was happy with. Can't say enough about the positive experience and help each employee gave me. Would easily recommend to anyone and already have friends and family wanting to go to Faulkner for their next car.

I had to unexpectedly purchase a new car after my 17 year...

I had to unexpectedly purchase a new car after my 17 year old Accord died. This was my first time purchasing my own car and Jesse was wonderful! He was extremely helpful and took the time to explain everything about the car as well as the buying process. He treated us like we were family and made the 5 hours it took not seem so long. I would recommend him for anyone, especially a first-time car buyer!

I came in with a good idea of what I wanted. The car was...

I came in with a good idea of what I wanted. The car was a great trim for the price -- all the features for the same cost as the other new basic versions of that model. I had never bought a car before, but the process was very smooth and efficient. Unfortunately, when it came time to finance, I ran into problems with my large amount of student loans. I almost had to back out on the deal, but Jesse and the finance manager worked very hard to get me the best deal possible. In the end, they made the car I wanted affordable, and I didn't have to spend more time and effort shopping around or settling for something less. I thought that going to a car dealership would be intimidating, but actually, I now wish more people/places had this level of customer service.

Our experience with FalknerMazda was excellent. We...

Our experience with FalknerMazda was excellent. We worked with really great people, who went above and beyond to help us out with what we were looking for and what price range. We will be telling our friends/family how great you are to work with and hopefully when they want their new/used vehicle they will come through you. We look forward to dealing with you in our future purchases. We walked out of there happy!Thank you!Tony and Brandy Willier

We stopped in on a Tuesday, and picked up my new car on...

We stopped in on a Tuesday, and picked up my new car on Saturday. Everything was seamless, and I was treated like they had known me forever and that we were all the best of friends! Jesse took a long time to sit in the car with me and teach me about all my new bells and whistles. It was a wonderful experience, and I would definitely recommend Faulkner to friends and family.

Mike was very friendly and fair. I never felt like I was...

Mike was very friendly and fair. I never felt like I was being pressure or given a sales pitch. Overall I was satisfied with the expierience

I had a great experience at Faulkner Mazda in Harrisburg....

I had a great experience at Faulkner Mazda in Harrisburg. As soon as I walked onto the lot, Jesse Mcknight greeted me and husband. As we started to talk about what I was looking for, I felt like Jesse was very knowledgable about the model I was interested in. I test drove one and fell in love with it right away. The very next week I came back and purchased it, a beautiful Red Mazda 3 iTouring. Jesse was very patient with me, took his time helping me get a great deal. I feel like the finance department got me the best pricing possible, and I did end up financing through the dealership. My car was delivered on the spot, right as the dealership was closing. Jesse had me come back the following week to teach me more about my car. His priority is to make sure I am satisfied with my car above all else, and still calls to check up on me from time to time. I look forward to my experience with the service department, they seem friendly and skilled. I will absolutely recommend seeing Jesse Mcknight at Faulkner Mazda.

Jesse McKnight was extremely helpful from the beginning...

Jesse McKnight was extremely helpful from the beginning to the end of the car buying process. He was extremely knowledgable on the car that we were interesting in test driving, was very courteous in his interactions with us, and went the extra mile to ensure that we were pleased with the overall experience. Jesse put in the extra effort to ensure that we had a car in the color that we wanted transported for in sister dealership in a very short timeframe to meet our needs. I would recommend Faulkner Mazda as a dealership and Jesse McKnight as a Sales Rep any day of the week.

Jesse was an excellent salesman. Very thorough in...

Jesse was an excellent salesman. Very thorough in explaining all details and aspects of the car. Was very friendly and knowledgeable and made the car-buying experience a good one. Would deal with him again when it's time for a new car.

Staff was very knowledgeable and helpful. Would recommend...

Staff was very knowledgeable and helpful. Would recommend this family dealership to all family and friends. Was a very pleasant experience and would definitely be a return customer.

What a fantastic experience my wife and I had, from Mike...

What a fantastic experience my wife and I had, from Mike Ramsey, Salesman to the Frank Kaminski, General Manager at Faulkner Mazda, Harrisburg Pennsylvania. We liked and found everybody we dealt with to be very friendly, honest and down to earth. My salesman, Mike Ramsey was great to deal with; we never dealt with Faulkner Mazda prior to this. Mike listened to what we were looking for, immediately answered any questions we had and showed us the perfect vehicle with the equipment we were looking for. I was given a good trade-in value for my vehicle and did not have to dicker-around as with most other dealerships I visited. Mikes straight forward, no-pressure, no-nonsense approach worked for me and made purchasing the vehicle on our first visit to the dealership a breeze. Faulkner Mazda is the only dealership I ever dealt with where the general manager was on the sales floor talking to potential customers about whatever, very friendly and down to earth; not stuffy like most other GMs are.At 56 Years old, I must say it was a very different from any other dealership I ever dealt with and would definitely recommend them to my family, friends or anybody else looking to purchase a vehicle.

I purchased an 02 Honda Civic from Faulkner Mazda on...

I purchased an 02 Honda Civic from Faulkner Mazda on April 4th. At the time of purchase I was told that it would need $800 in repairs which I was okay with. They also provided me with a list of the necessary repairs. I was also told that the car had had an oil change prior to pick up. Three days later the check engine light came on. It was the thermostat which I knew about. It was replaced. The next day the light came on again and we replaced the spark plugs. I did not know about this. A few days later it was on again for the ignition coil. I then had it inspected and was advised that the car would also needs all of its belts and the water pump replaced. Oh and by the way the oil has not been changed....These items were not on the list so I asked the dealership why.They apologized for missing those items but that seems to be all they have to offer. How an apology is supposed to help I just don't know. On the oil change issue: Of course your next oil change is free. Is it any wonder why I am a very disastified customer?

Horrible

I purchased an 02 Honda Civic from Faulkner Mazda on April 4th. At the time of purchase I was told that it would need $800 in repairs which I was okay with. They also provided me with a list of the necessary repairs. I was also told that the car had had an oil change prior to pick up. Three days later the check engine light came on. It was the thermostat which I knew about. It was replaced. The next day the light came on again and we replaced the spark plugs. I did not know about this. A few days later it was on again for the ignition coil. I then had it inspected and was advised that the car would also needs all of its belts and the water pump replaced. Oh and by the way the oil has not been changed....These items were not on the list so I asked the dealership why. They apologized for missing those items but that seems to be all they have to offer. How an apology is supposed to help I just don't know. On the oil change issue: Of course your next oil change is free. Is it any wonder why I am a very disastified customer?

On 4/11/13, I bought a Mazda 3 from Faulkner Mazda. It...

On 4/11/13, I bought a Mazda 3 from Faulkner Mazda. It was a very good experience with everyone that I dealt with. But exceptional kudos, go to my sales person, Jesse McKnight. Jesse was great to work with. He was very accessible at anytime to answer any of my many questions. He was very friendly and extremely knowledgeable about the vehicle I was buying, as well as others. I did not feel any of the typical sales pressure that you get from other dealerships. i highly recommend Jesse and Faulkner!

When buying a new car there is always that uneasy feeling...

When buying a new car there is always that uneasy feeling in your gut. There is that nervous feeling that you are going to pay too much (be ripped-off) or pressured into something you're not comfortable with. That is definitely not the case in working with Mike Ramsey. He is laid back and makes the entire buying process easy and worry free. I have worked with Mike on a previous Mazda purchase and this recent purchase has had the same results. As a repeat customer I will continue to refer Mazda fans to Mike Ramsey at Faulkner Mazda.

As someone who has been in sales for over 10 years i...

As someone who has been in sales for over 10 years i found Jesse Mcknight to be an exceptional salesperson. He was friendly, helpful comforting, knowledgeable, professional and in tune with me and my wife's specific wants and needs. Anything we asked he answered with a smile! I highly recomend Jesse and the entire staff of Faulkner Mazda.

I was looking to trade in my old car. Faulkner Mazda was...

I was looking to trade in my old car. Faulkner Mazda was my first stop and I pretty much knew when I left that I was going to purchase a car there. The personel was freindly and helpful. I felt I got a fair deal without a lot of hackling. When I picked my new car up, everthing was explained to me in great detail. I would reccomend them to any one.

This is the second time that we bought a vehicle from...

This is the second time that we bought a vehicle from Faulkner Mazda of Harrisburg. On this day, we left the dealership with 2 new Mazda 3's. The plan was for our daughter to get her 2nd Mazda 3, which she did. We dealt with Mike Ramsey the first time and did so this time. Our experience was a good one both times. Mike is so helpful and friendly. I'm sure once these are paid off, and maybe before, we will once again frequent the dealership for another new Mazda 3. We are all enjoying the new cars. Thank you for all the help and friendliness when we came in to the dealership. Everyone at the dealership was pleasant and helpful.

I went to Faulkner Mazda to look at a Mazda 2. At the...

I went to Faulkner Mazda to look at a Mazda 2. At the time I was cross shopping with a Honda Fit to decide which subcompact hatch would work for me. I was not very impressed with my experiences at other dealerships, but when I went to Faulkner I was very impressed with how interested everyone was to have my business. At no point did I ever feel as if i was being pushed or forced into a situation I was uncomfortable with, overall the whole sales process was very relaxed. My salesman Jesse Mcknight was the kinda salesman I enjoy. He was knowledgeable and very energetic about the product he was selling. I would recommend Faulkner Mazda to anyone in the market for a new Mazda, not to mention they have a very good selection of used cars as well.

Jesse McKnight handled the sale of a Mazda CX-5 in the...

Jesse McKnight handled the sale of a Mazda CX-5 in the most professional manner possible. He was attentive, informative and listened to our needs and then helped us to buy a dream car. He is, by far, the best car sales professional that we have every dealt with. He promises to do whatever it takes to meet your needs and then he does it. He made sure that, even after we bought the car, that we understood and appreciated every attribute of our Mazda CX-5. I will definitely come back to Jesse for any future purchases and high recommend him to friends, colleagues and family.

I am extremely happy with my new mazda 3. Mr. Mcknight...

I am extremely happy with my new mazda 3. Mr. Mcknight was very friendly and very knowledgeable about this vehicle. He took the time to explain all the feature of the car. He also showed me around the dealership. I never felt presured, which is a relief when your trying to purchase something of this value. He and the financial man were extremely helpful in securing my price on the car. I would highly recomend this dealership and Mr. Mcknight to all my friends. I am looking forward to dealing with the service dept. at this dealership. If all employees are like Jesse Mcknight and the others that i dealt with last night it will be a pleasure.

I had a great experience overall with Faulkner Mazda!...

I had a great experience overall with Faulkner Mazda! They made my car buying experience extremely easy and I couldn't have asked for a better deal on my car. They're great to work with. I have already recommended them to a few people and will continue to do so! Thanks again Mike Ramsey and Faulkner Mazda!

Jesse was a very informative Sales Consultant. He...

Jesse was a very informative Sales Consultant. He effectively answered any concerns I had throughout the purchasing process and made the process extremely painless in the shortest amount of time possible. I will certainly recommend Jesse to anyone looking to purchase a new Mazda in the future.

From the minute my wife and I walked into the dealership...

From the minute my wife and I walked into the dealership we were treated excellent. We were already familiar with the dealership as my wife bought a Mazda 3 several years back, but it was my first time dealing with Jesse McKnight. Jesse knows his stuff! He's truly a nice guy and you can tell he believes in what he sells. He made us feel like we were VIP's in the dealership and answered every question I had in excellent detail (I had a lot of questions). He was never pushy with us and I never felt like he was trying to get over on us. We ended up buying a 2013 Mazda CX5 with all the bells and whistles from him and we couldn't be happier. Jesse took us through everything with the car step by step and made follow up calls just to check in on us and the car. He's an asset to Faulkner. I will continue to buy my cars from him for as long as he's in the business.Faulkner Mazda on a whole is an excellent dealership to go to. They are always friendly and never pushy. Once you walk in that door you're treated like family. I already have and will continue to recommend them to everybody I know that is looking to buy a car.

Friendly knowledgeable staff, patient and detailed...

Friendly knowledgeable staff, patient and detailed service. Didn't plan on buying a new car that day, wasn't pressured into it but left with a new car anyway. Very happy with our experience.

My experience with Jesse McKnight at Mazda while...

My experience with Jesse McKnight at Mazda while purchasing my 2014 Mazda CX-5 was outstanding. I met with Jesse several times during my first-time car-buying process. Each time, he was friendly, outgoing, and not at all pushy. Jesse paid close attention to the details of what I was looking for and turned what had started out as a stressful, frightening experience into a fun, positive one! I would definitely recommend Jesse to anyone purchasing a car, as he completely exceeded my expectations to make this experience successful. His knowledge, experience, and passion for his job not only provided for a no-pressure atmosphere, but he let the cars sell themselves. He treated my father and I like family, and was genuinely excited to be helping me along the way. Jesse worked hard to meet my needs in terms of trade-in value, monthly payments, etc. and was available to answer questions when I needed them. He went above and beyond to help me in many ways; for example, after I purchased the car, he spent time showing me how to properly care for it and recommended brands and cleaners that would help to prolong its newness. Jesse, I truly appreciate the opportunity to work with you and your team, and I sincerely thank you for all of your help. You have made this experience nothing but amazing, and I love my new CX-5!

I had been considering purchasing a mazda 3 for several...

I had been considering purchasing a mazda 3 for several years but was never happy with the sales people at the dealerships I tried in the past. I went in after my sister purchased a used vehicle from Amanda just to see what I could get possibly on a trade. The first vehicle I test drove seemed out of reach of my price range but after very friendly and helpful staff I left with my dream car! I was given another option if I could not afford this one which put my mind at ease. Everyone was very friendly and honest with me and made me feel right at home. I already recommended Faulkner to several co-workers of mine that have been searching for a vehicle. Words can't express how great these people are!

I had a great experience at this dealership. They took...

I had a great experience at this dealership. They took the time to get to know me and set me up with the car that would be right not only for my budget but also for my life. Then, not only did I get the car that I wanted, I got it at a great price that was comfortable for me. They let me test drive each car, including taking the one I was going to buy out even though I had already driven that model. I never felt pressured while there and really felt like I had a team on my side when I left.

Jesse was incredibly knowledgeable about the sedan we...

Jesse was incredibly knowledgeable about the sedan we chose to purchase and was able to answer all questions to our satisfaction. He was detail oriented and very helpful in getting us familiar with our new Mazda. This is the second car we purchased with him.

I was shopping around and limited my search to a few...

I was shopping around and limited my search to a few makes/models. I stopped in to test drive a Mazda3. Mike greeted my girlfriend and I and addressed all of our needs. The intention was not to buy a car immediately, but after some careful consideration and a few days to think about it, I called Mike to discuss what I wanted out of a deal. Mark helped run the numbers and we came awfully close but both sides needed more time to review all the facts. Finally, it was Mike that touched base and we agreed on the deal! I was able to find the car at a great price and both Mark and Mike gave me the time to deliberate on all the information.

yesterday i went to mazda and it was the greatest...

yesterday i went to mazda and it was the greatest experiance i ever had. Jesse was very nice very understanding and he was very fast with all the paper work. i will b sending more people to him when they ask for a car. he help me out very much new alot about the cars i was looking at and if he didnt no he got the answers very quick he helped me with finding insurance n cheap insurance as well. he treated us very much like family i felt like i was at home n i new him forever he made is unawkward. im am glad i chose ur dealership and i would tell anybosy that asked me about u guys and i would send them to jesse

My experience at Faulkner Mazda was amazing from the...

My experience at Faulkner Mazda was amazing from the minute I walked in the door until the minute I drive my new vehicle off the lot. The staff were all extremely helpful, but not pushy. They encouraged me to look at other dealerships and models of vehicles so that I was comfortable with what I would eventually end up buying. They were willing to answer all of my questions, allow me to test drive the vehicles multiple times until I felt comfortable making a final decision. In Laura's absence, she arranged for another employee to help me who was also extremely helpful and when I struggled with a decision, Mark reminded me of the reason I gave for wanting a new vehicle when I first walked into the dealership. Frank is an amazing general manager and was very willing to go above and beyond. I can't say enough how happy I am with the treatment we received and the help we received throughout this process. It was a great experience and your staff should be commended for their knowledge and customer service. Thank you again - I love my new CX-5!!

Jesse McKnight was the BEST!!!!

I just got my first new Mazda today and I'm glad I waited to find the right salesman. I've had my share of new cars but Jesse provided me with a car buying experience I never thought possible. IT WAS FUN!!! Thanks again Jesse!!! I'm going to tell all my friends to come see YOU!! Faulkner has a GREAT asset in this man. I will never buy another car unless it's from Jesse McKnight!

The team at Faulkner Mazda was very friendly and our...

The team at Faulkner Mazda was very friendly and our salesperson, Jesse McKnight was very energetic and willing to work with us to meet our needs for a new vehicle.

I had contacted the dealership online, expressing...

I had contacted the dealership online, expressing interest in a particualr vehicle and heard back promptly. I was encouraged to make an appointment , which I did.The minute I got to the store I was greeted cordially by the manager, Mark, who had arranged for Jesse to show me the vehicle I was interested in. Jesse knew every detail of the Mazda 5 and took his time with me, encouraging questions and demonstating each and every nuance in the vehicle. We went for a test drive and took the car through its paces. There was no pressure applied for an immediate sale, in fact, I was given ample opportunity to consider all the details that go into purchasing a car, especially financing.Jesse was there every step of the way. The day we finalized our purchase and drove our new Mazda 5 home, Jesse made it very clear that our relationship would be ongoing- meaning that if I ever had any difficulties with the car (such as locking keys in the car or low tire pressure), I could call him and he would help in any way humanly possible. Everyone I met at the dealership has been extremely helpful and concerned that my needs concerning my visit there had been met. It was the best car buying experience I have ever had (and I have had a few!)

Shopped around via internet, and found Faulkner...

Shopped around via internet, and found Faulkner salespeople to be courteous, quick, and attentive. Got a terrific deal which actualy got even better as the deal closed. Very happy with the experience.

I chose to work with Jesse McKnight for the purchase of...

I chose to work with Jesse McKnight for the purchase of my first car. I appreciated his willingness to want to earn my business and his honesty. He was very knowledgeable about the car I purchased and was able to ease my anxieties about buying my first car. He is a no pressure salesman, which was very much appreciated. Jesse went above and beyond in making himself available to me throughout the several weeks I took to make the purchase and even after the purchase was made. I have since called him in the several weeks since my purchase with questions, and he has been able to help me with all my questions or direct me in the right direction. I would highly recommend him to friends and family!

I visited Faulkner Mazda after seeing the internet sale...

I visited Faulkner Mazda after seeing the internet sale price of a CX-9 that I saw on the Faulkner Mazda website. I arrived at the dealership a couple hours before closing on the snowy Saturday this past December. The Faulkner Mazda sales team and service people were moving cars around so that they could plow the lots. Amanda greeted me as I pulled in. She was very friendly and not pushy right from the start. We took the CX-9 for a test drive and she was very thorough in explaining the various features of the SUV. Amanda and Sean had to work on the numbers for me including my trade. She was very patient and was clearly determined to meet my needs. I also met with the Financial and Service people as well, who were very friendly and welcoming. I felt very welcomed and relaxed during the whole process, and every employee we interacted with was accommodating and service-oriented. I walked out with a great deal on a 2012 CX-9 which may family and I thoroughly enjoy. I would highly recommend Faulkner Mazda!

I would recommend this dealership without reserve. Jesse...

I would recommend this dealership without reserve. Jesse was the best salesperson I have ever worked with, and I have purchased 7 or 8 Mazda's. He was awesome! He was extremely helpful and went that extra mile to assure that I had the car I wanted AND that it was spic and span! My experience with him and Faulkner Mazda was totally the best ever! I love the new Mazda location as it is close to my home.

Amanda was very pleasant to work with. In fact, everyone...

Amanda was very pleasant to work with. In fact, everyone at the dealership was. She was thorough and knowledgable about the vehicle and the manager and financial person were also pleasant and knowledgable. No one was pushy in any way.

My experience at this dealer and with my salesman Jesse...

My experience at this dealer and with my salesman Jesse was very positive, I did not feel pressured into makling a wrong decision, instead he listened to what I was looking and at what price I was willing to spend and I feel Igot just what I wanted. His knowledge of the car impressed me and I left feeling very educated on the model I purchased. Jesse was there to answer all questions I had, even on Sunday evening he took the time to return text messages and phone calls. I would recomend Jesse McKnight to anyone looking for a new Mazda and I look forward to working with him in th future.Adam KwasnazaMazda 3i Touring Hatchback

Jesse was very friendly and helpful in many ways. He...

Jesse was very friendly and helpful in many ways. He showed us a used car and help us to get financing for it. Everyone at the dealership was very friendly and went out of their way to make us feel welcome. We were able to purchase the care the same day which was a plus for my sons 1st purchase. Jesse even gave me his cell number for any questions and told me to call him anytime. I would highly recommend this dealership. Thanks a million Jesse. We also dealt with Sean Solomon who was also very helpful. Dave from the finance department explained everything to my son in a professional manner and didn't pressure him into anything he didn't want.

I went to Faulkner because my Subaru died. I found one...

I went to Faulkner because my Subaru died. I found one that I liked on the lot on a Sunday. I checked it out online and received a call from Sean. Jesse was chatting with my mom the same day that I was talking to Sean. We went in that night and Jesse was already with a customer, but directed us to Sean. Sean worked with me and showed me the car. He took all of my info and we left for the evening. The next day, I got a few calls from Jesse who worked with the finance manager to get me my car. After work, I went to the dealer and Jesse showed me everything about my car and had several suggestions on maintenance down the road. The staff was very helpful. I was there at 5:30pm and was out by 7:00pm with keys in hand.Very friendly and easy to deal with. I hope that I do not need another car anytime soon, but when I do, I will check back here(Jay) Gary R Farling Jr.

Jesse was one of the friendliest and understanding...

Jesse was one of the friendliest and understanding salesmen I encountered during my car search. Overall, I interacted with approximately 10 dealerships and 13 salesmen. Jesse got my business because of his competitive pricing, but mostly because of non-pushy attitude. In better terms, Jesse was less of a salesman, and more of an assistant. Jesse helped me every step of the way, and once I decided to go with his offer, we were in constant communication about how to make the process as easy and quick as possible so that we did not have to sit in the dealership for hours waiting on paperwork to go through (I live 45 mins away). In addition, I was introduced to every member of the dealership staff, and they were extremely welcoming. Jesse took me through the basics of my new vehicle, and even cleaned off my old license plate from my trade-in so that it wouldn't tarnish the look of my CX-5. Finally, apparently I left a CD in my trade-in vehicle, and Jesse was nice enough to call me the next day and tell me that he would send it or keep it on his desk for me when I returned for my first inspection. Great service overall!

mike was great with us and our kids (the popcorn) during...

mike was great with us and our kids (the popcorn) during the buying process. everthing went very smooth. will be recommending him to our friends.

The service was great!! I did not feel rushed or forced...

The service was great!! I did not feel rushed or forced into making any purchase. Jesse made me feel comfortable, but did not push me to buy anything. You could not ask for a better car buying experience.

Jesse did an amazing job making my Dad and I feel welcome...

Jesse did an amazing job making my Dad and I feel welcome as soon as we arrived, with his pleasant personality and friendly manner.He did his best to make sure that we were familiar with the car that we were interested in, and went out of his way to show us all the features and explain any questions that we had about the Mazda 3.I would definitely recommend any of my friends or family members to him in their search for a vehicle, and even today he was showing Dad a van that my brother-in-law might be interested in. Now that in my opinion is going the second mile! And I will certainly be in touch with Jesse, when I need to purchase another vehicle, however I hope that won't be for a number of years! :)I am thrilled with the car that I got today! And I look forward to using it for many years to come!Thank you, Jesse, for your job WELL DONE, today!Sincerely,Cheryl Kauffman (Mark)

it started with a call from frank kaminski with a deal...

it started with a call from frank kaminski with a deal that seemed to good to be true,but we made an appointment for a saturday morning, when we got there frank greeted us with open arms, the mazda 3 was ready to go for a test drive but frank wanted to go over the numbers first so not to waste any more of our time if we were not happy with them. when he was done i was more skeptical it just seemed to good to be true,i kept waiting for that hidden sales pitch,true to his word there just wasn't one. frank introduced us to jesse mcknight, what a great guy a family man with a demeanor to match, his knowledge and passion for these cars are undeniable. he explained every thing so we could easily understand, we really had a good time which seems unheard of,we were not there long, a big plus, they treated us with the upmost respect, they bent over backwards for us we felt like family. frank and jesse are great assets to your dealership,will recomend freinds and family and remain a customer. can't wait to see how the service dept. treats us.

I wasn't planning on buying a new car when I stopped at...

I wasn't planning on buying a new car when I stopped at Faulkner Mazda. Amanda and Mark did a great job finding the car that worked best for me at a great price. Both were very easy to work with. Amanda took her time explaining how to program the car's many features. I enjoyed the process and am very happy with the car. I would recommend this dealer to anyone.

The process was simple. Everyone was friendly and helpful...

The process was simple. Everyone was friendly and helpful even with our dog Notorious. Jesse the sales rep was not pushy at all. He went through and showed all the features of the car which was very helpful.Would recommend this dealer to all my friends.

Lower pressure sale, friendly, and acommodating salesman....

Lower pressure sale, friendly, and acommodating salesman. Jesse,Kept his word regarding fixing small scratch on door. The best experience yet in buying a car.

Laura, and everyone we worked with were knowledgable and...

Laura, and everyone we worked with were knowledgable and helpful. They made the experience of buying a new car an enjoyable one. Service departement seems to be very nice and honest. I would recommend this dealer to anyone who is looking at buying a new Mazda.

Amanda was great to work with. She was very thorough,...

Amanda was great to work with. She was very thorough, knowledgeable, and followed-up on my questions. I appreciated her patience while I made my decisions. She responded quickly to all inquiries and was not pushy. I am very happy with my purchase and can recommend her and Faulkner Mazda without any reservations.

this dealership is well organized and very curtious. the...

this dealership is well organized and very curtious. the sales rep. we delt waith was also very curtious and made sure we knew what we were buying and answered every question with alot of experience.

Overall, it was a fantastic experience. I stopped by...

Overall, it was a fantastic experience. I stopped by around 5 pm to get general information about leasing a new Mazda 3 (terms, price, etc.) and walked out with a good understanding of what we would do the next day. Next morning we discussed the details and left with the brand new Mazda 3. Easy!

Amanda, & everyone we dealt with, were professional...

Amanda, & everyone we dealt with, were professional & very helpful. A very positive experience all around. We will be back, & we will recommend Faulkner. The price on the trade in, the price of the new car, and the service were excellent.

I never bought a new car before but Jesse was great and...

I never bought a new car before but Jesse was great and even remembered us after our initial visit 6 month earlier. Jesse worked hard to try to get us exactly what we were looking for and we our very happy with our purchase. I would definitely recommend Jesse! Service is more important to me than the lowest price, and I feel that we are getting the best service at the best price. Thanks Jesse

My experience at this Mazda dealership was simply...

My experience at this Mazda dealership was simply wonderful. Amanda did an excellent job with her sales.I came here primarily because Mark has sold me my past 3 Honda's. He assured me that he would find me a Honda if I did not like driving the Mazda.Mark is an excellent sales person and does your dealership proud as he is an excellent manager. He also sold 6 Honda's to the Cistercian Monastery in New Ringgold.I will continue to encourage everyone to come to this dealership and to Mark.I love my Mazda. I drive alot. It is heavy and yet very easy to drive.Eric is also a real asset to your company. Very helpful.Thank you for this nice experience and above all my Mazda.The sales people at this dealership are very nice, helpful and a real asset to your company. Thank you.

This was my second and only time I was buying a new car. ...

This was my second and only time I was buying a new car. After extensive and difficult researching online I walked in Faulkner Mazda to look at some of the cars on the lot. Mike was my official salesperson but he wasn't the only one to offer detailed and honest answers to my multiple questions. The staff was nice and very knowledgeable and after just visiting one time the next visit was the day I purchased my car. The day of the purchase was so relaxed and professional that I walked out of Faulkner Mazda satisified and happy wih my new car. A+ to everyone and Faulkner Mazda.

Great experience, easy to work with. Jesse was a great...

Great experience, easy to work with. Jesse was a great help and very easy to work with. Sales Manager was also great to deal with.

Had a great time with every aspect of purchasing a car...

Had a great time with every aspect of purchasing a car from looking at vehicles to purchasing the car. Everyone at the dealrship was friendly and answered all my questions. I recommend Faulkner for anyone interested in buying a Mazda.

I was greeted warmly upon entering, and the rep listened...

I was greeted warmly upon entering, and the rep listened to exactly what I wanted. After test driving a car that I liked, I went home to discuss the choices with my fiancee. Every question I had was answered by the rep, and they made me aware of incentives and deals they were offering so I got the best deal possible. They then went the extra mile and got a me a car with a few extra features for a lower price so that I could get the model and color that I liked. Nice work, guys! I am a happy customer.

Jesse automatically makes you feel right at home as you...

Jesse automatically makes you feel right at home as you walk in. He never tried to push me into buying a car I did not want. When it came to my car he knew what he was talking about. I would recommend him to a friend.

Jesse was excellent to work with; he was not only...

Jesse was excellent to work with; he was not only friendly, but extremely helpful! I could tell his main concern was finding the right car for me! I couldn't be more satisfied with my choice in coming to Faulkner Mazda.

From day one Jesse was great! My intial visit was to...

From day one Jesse was great! My intial visit was to start the car buying process and was very hesitant thinking I would be pressured into buying a car right away. Jesse was very knowledgable about all vehicles and offered many options that catered to what I wanted. He was friendly and easy to talk with. I never felt pressured in any way. I thought it was great that even on my first visit I was introduced to Mark the sales manager at the store. Jesse and Mark went out of their way to find us the perfect car. I love the car that we have and look forward to a long relationship with this dealership.

Ms. Laura Knepp made the entire car buying experience an...

Ms. Laura Knepp made the entire car buying experience an excellent one for us. She was friendly and very easy to work with, easy to contact and seemed like she really cared about us being happy with our car selection. She even helped me set up several programming functions available on this car. Great customer-focused sales person. Mr. Eager spent time talking with us about pricing and spent enough time to answer any and all questions we had. Mr. Nyman did a great job of explaining the options for extended warranties and did not pressure us to buy anything additional. He was the best finance person that I have ever dealt with when buying a new vehicle. Overall, this was a great buying experience from beginning to end. Thanks!!!!!

Overall a good experience, would come back!

My wife and I drove to the dealership after seeing a car on Cars.com. I had called ahead to submit all the papers and finance info. We had a 2.5 hour drive to the dealership and did not want to go home without the new car. We got there and everyone was very nice and knowledgeable about the car. They were willing to work on the trade in price so that it fit within our price range. The parts guy hooked me up with some new floor mats. They have also called a couple times to follow up on the car. Very happy I bought my car here; I would do it again.

Customer service was excellent, very helpful but not...

Customer service was excellent, very helpful but not pushy into buying a car. Everyone was very accommodating throughout the purchasing process. The pricing was very fair and finding financing was a breeze

Great experience. No pressure and they were willing to...

Great experience. No pressure and they were willing to work on my trade-in value to get my car payment down to where I wanted it. Everyone was very friendly. I would definitly come back.

EVERYONE was genuinely friendly. I never felt pressured...

EVERYONE was genuinely friendly. I never felt pressured into the car buying experience here compared to others. Everything just felt right when I leased my new Mazda. Amanda was terrific with every aspect of the experence. It was the first time I enjoyed actually going car shopping. I would recommend her to ANYONE!

I already knew I wanted to drive a Mazda 3 home when I...

I already knew I wanted to drive a Mazda 3 home when I arrived on the lot. Mike came out and was immediately friendly and informative regarding the vehicles I was looking at. He asked the right questions and only offered what he knew I wanted, so it saved me and my family alot of time and energy. It was great!

Had a great experience and will definitely recommend...

Had a great experience and will definitely recommend Faulkner Mazda! Mike was very friendly and knowledgable, as was the rest of the team at the dealership.

Good honest friendly service. Gave best offer right up...

Good honest friendly service. Gave best offer right up front and did not play games in getting to a good price. ALl staff friendly and came across honest

Amanda was one of the best car salesperson I have dealt...

Amanda was one of the best car salesperson I have dealt with over the years. Alot of car dealers are "pushy" when you are browsing their lots, which easily can turn people away. She greeted us with a smile and asked what I was interested in and after I told her I was browsing the lot, she let me know she was there if we needed her and checked back with us a short time later. She made the experience a pleasant one for my daughters first new car purchase. I definitely would love to deal with her again with my next car purchase. Every dealer should have someone like her on their salesteam.

I'm a younger adult female and was looking to buy my...

I'm a younger adult female and was looking to buy my first brand new car after my divorce. I spent 45 minutes at a dealership in Mechanicsburg walking around the car lot and no sales representative asked if i needed any thing. Thats what took me to Faulkner Mazda. I walked into the dealership wanting my trade in paid for and zero % financing. They had tons of inventory and exactly what i wanted. I gave them a figure and figured they were going to try to swindle me because Im a woman. They just gave me what I wanted which was more than Kelly Blue Book Value. I got more than my pay-off. I got my financing at 0% for 60 months. They had to call in there finance person because it was late. They were there 30 minutes after the closing time. All with not one bit of haggleing. I will definitely go back to Faulkner in the future. I love my new car. My new Mazda 3 represents my new found freedom! Thank You Michael Fletcher for making it happen!!! They totally took me seriously.

I had a great experience with Mark and Jesse from...

I had a great experience with Mark and Jesse from Faulkner Mazda in Harrisburg. From my first visit until I was driving my new Mazda 3 off of their lot, I was more than satisfied with every aspect of the deal. These guys are friendly, knowledgeable, and experienced professionals who know how to satisfy their customers. They answered all of my questions as they walked me through the car buying process step by step. I did not feel pressured to make a decision as most car salesman make me feel. After the deal was done, I received follow-up calls from Mark, Jesse, and a customer service representative to make sure I was happy and everything was going well with my new car. It made me feel like I was a valued customer or theirs and not just another sale. I would recommend Faulkner Mazda(especially Jesse McKnight) to friends, family, and anyone who wants a great car buying experience

I was very pleased with my experience at Mazda. Everyone...

I was very pleased with my experience at Mazda. Everyone that we met was helpful and knowledgeable.Amanda was wonderful to work with and I love my new car.

We visited Faulkner Mazda to test drive a used, but like...

We visited Faulkner Mazda to test drive a used, but like new, Mazda that we saw on www.cars.com. We arrived at the dealership an hour before closing on a Saturday. Jesse greeted us soon after we starting looking around the lot. He was friendly and not pushy right from the start. We took the car for a test drive and he was very thorough in explaining the various features of the car. The car sold itself, but Jesse had to work on the numbers for us (including our possible trade). He was very patient and was clearly determined to meet our needs. We kept him hours past closing time, but he didn't make us feel rushed at all. We also met the GSM personally, who was very friendly and welcoming. This car-buying experience was, by far, our best ever. We felt very welcome and relaxed during the process, and every employee we interacted with was accommodating and service-oriented. We are even willing to drive an hour to have our vehicle serviced at this dealership because of the outstanding service we received. We highly recommend Faulkner Mazda!

I can not say enough great things about Faulkner Mazda!! ...

I can not say enough great things about Faulkner Mazda!! I was in the market for a new car, knew I wanted a CX-5, but was nervous about the whole process. I worked with Mark, Amanda, and Eric, and they were all very professional and made buying a car easy. Amanda was the BEST! There was a slight problem with my trade in being registered in Virginia and she worked so hard in clearing up the issue. She was so easy to talk to and did not try to pressure me into buying something I did not want or could not afford. I absolutely LOVE my CX-5 and would buy another car from her in a heart beat. Thank you Faulker Mazda and especially Amanda for making my first car buying experience stress free!!

Amanda was wonderful! She found the car I wanted and...

Amanda was wonderful! She found the car I wanted and answered all my questions and there were a lot. She was very helpful with setting up my bluetooth and just really a great person to work with. I got a good deal on the car I wanted. I originally was going to buy a used vehicle so she talked me into the new one. I would definitely buy another car there.

We put an inquiry out through the internet for Certified...

We put an inquiry out through the internet for Certified Preowned Mazda CX9. Jesse called immediately with a car he had and wanted us to look at. My husband went to the dealership and was pleased. I returned and took the car for 2 hours to drive. Jesse was very informative. Very helpful. He was not a pushy salesman which we do not like.Overall an awesome experience and would recommend anyone to visit Faulkner Mazda.

I went to The Faulkner Mazda dealer in Harrisburg, Pa. to...

I went to The Faulkner Mazda dealer in Harrisburg, Pa. to brownse the Mazda 2 model. I was greated by Michael Ramsey in the sale department who was very knowledgeable and professional in his approach to getting me out of a lease agreement and into a New 2012 Mazda 2 for my wife Mary in brilliant black. The test drive was wonderful for a small car. He shoiwed me all my purchaseoptions and he and the sales manager Mark eagor got me the payment i needed to purchase the car. Everyone was wondeful and Eric in financing was very accomadating to me as i brought the car home that evening. Its a great vehicle and my wife loves driving it around the central Pa. area for her job , its easy to park and does zoom, zoom. I would recommend this dealership to everyone.

We had a good experience at this dealership. We had been...

We had a good experience at this dealership. We had been to several others and this dealership was the best one that we dealt with.

Nothing caused us more anxiety than buying a car....that...

Nothing caused us more anxiety than buying a car....that is till we met Jesse McKnight. He made us feel comfortable the minute we met him. And we'd never met a car salesman with a glitter in his eyes and a huge welcoming smile on his face...till we met Jesse. He knows the Mazdas he's selling inside and out. He doesn't need notes or the owners' manual. One feels great comfort when the sales staff doesn't have to "ahhh" and "uhhhhh" at every question asked.He took us through the whole process. And there is an introductry process at Faulkner Mazda. That includes meeting the service staff you'll be dealing with as long as you own the car. Jesse answered every call promptly. If there's a textbook on exceptional "customer service," Jess McKnight wrote it. We are so pleased we expect to buy a second car there in the near future.Sincerely,Kathy & Kirk WilsonCarlisle, PA

Jesse & Mark are amazing ! Thank you so much for all...

Jesse & Mark are amazing ! Thank you so much for all your help. They went above and beyond to sell me my brand new Mazda 3.

Amanda was very friendly and helpful. I am very happy...

Amanda was very friendly and helpful. I am very happy with my new car and my decision to trade in and lease. My goal was to lower my monthly payments and be able to get a new car in a few years. Leasing was the best option for me. Thank you!

Jesse McKnight took me by the hand and led me to my dream...

Jesse McKnight took me by the hand and led me to my dream car. There really isnt any other way to put it. I had no credit History. No license. No Insurance. No car buying experience whatsoever.I went into the dealership completely clueless and apprehensive. Two months later (thats how long it took me to schedule a driving test with PENNDOT) I was driving around town in a car that I love, fully insured, 100% financed. All Jesse's doing. He found me a good insurance agent, a great bank,and most importantly, a sweet, sweet ride.All I did was sit with Jesse and say that I had this much per month set aside for car payments. He and Eric Nyman, the financing manager literally did all the work.Jesse McKnight has earned my business. He has earned my family's business. We will go nowhere else for our automotive needs.Visit this dealership. Ask for Jesse. You can trust him to do everything he can to put you behind the car of your dreams.

Awesome customer service with the best pricing! Very...

Awesome customer service with the best pricing! Very concerned about making sure you are completely satisfied with the service you have been given! Jesse and Mark were very profesional! They made sure everything was the way I needed it to be from the pricing of my new vehicle down to all the little extra's I wanted in my new car. Jesse called me twice after receiving my car to make sure everything was okay and to see if I had any questions regarding the car. I highly recommend this dealer! This was the second car I purchased with Faulkner. This was by far, the best experience I have ever had at a dealer!!! Ask for Jesse....you won't be disappointed!

We were only in the showroom a few minutes before help...

We were only in the showroom a few minutes before help appeared. We were made comfortable, asked what we were looking for. The salesperson (Jesse) took his time with us, took us for test drives of both manual and automatic transmissions, and was very helpful. They carefully explained every step of the buying process.

First time Mazda buyer

Salesman Micheal Fletcher very helpful. First question was what features do you want on your new car. Micheal look for vehicles that met my needs. I liked the options and the price was right. I will consider buying again at Faulkner Mazda.

We recently purchased a CX-9 from Jesse at Faulkner...

We recently purchased a CX-9 from Jesse at Faulkner Mazda. He was extremely helpful with our decision on the purchase and took the time to explain all the options of the car and made sure he knew exactly what we were looking for and matched us with a car that met all of our wants. When we finally decided on a car he sat down with us and gave us a great pricing breakdown of the car as well as all financing options. The pricing was extremely straight forward and really a great deal right out of the gate. There was no pressure to buy and Jesse always made us feel very comfortable with the process. After we brought the car home we had some issues with Sirius and Jesse was there every step of the way to help us get the problem resolved. I couldn't have asked for anything more in a salesman and I highly recommend him!

The process was simple. Everyone was friendly and...

The process was simple. Everyone was friendly and helpful. Mike, the sales rep, was not pushy at all. He went through the features of the car completly. The sales manager was very professional and easy to work with.

Had a great experience at Faulkner Mazda of Harrisburg....

Had a great experience at Faulkner Mazda of Harrisburg. Laura and Mark were very knowledgeable and personable - we felt at ease in their low pressure/cordial sales environment throughout the process. We experienced none of the cat-and-mouse that other dealers engage in with regard to price and financing options. We told them that we intended to visit another local dealer to test drive another brand, and they left us with a copy of the detailed cost breakdown with Mark's card photocopied onto it. The other dealer we visited that day had a very hastily written price breakdown and would not let me take it home. When we committed to buy the next day, Eric contacted several banks throughout the day and came up with financing that beat anything I would have been able to obtain on my own. When we met with him the following day for what sometimes can be the dreaded visit with the finance manager for a hard sell of add-ons, Eric simply presented the warranty/add-on options with all pricing detailed, and answered our questions without any pressure to buy.All in all a great sales experience, and we love our CX-9. Zoom Zoom!

Outstanding customer service. I would recommend not only...

Outstanding customer service. I would recommend not only buying a car from Faulkner Mazda but asking for Jesse upon your arrival; he will take excellent care of you. I liked that he matched my needs, wants, and personality for a vehicle with the vehichle we purchased. It was a perfect match:)

Amanda and Mark were both GREAT to work with! They were...

Amanda and Mark were both GREAT to work with! They were very knowlegable and friendly. They made me a GREAT deal which allowed me to purchase the car I LOVE!

Dealership was friendly and easy to work with. They...