Faulkner Dodge RAM

Excellent Service

Very pleasant, professional personnel. From the moment I entered the dealership, till the moment I left, I was treated very professional! I always look forward to visiting Faulkner Dodge! Would not purchase a vehicle anywhere else!

Great sales service

Steve explained everything very well on my new car I was buying. He honest and to the point as well.

Great place to buy

Did what they could to get my payment where i wanted it. took there time to make sure it was the right car that we wanted. took there time to setup all features in the car.

Great service, Friendly Staff

Very friendly salesperson and staff. Willingness to work with customers. Clean facility. Knowledge of vehicles that are being sold. Availability of staff should any questions need to be answered.

Great Service and Great People

Doug in Dodge service is the best of the best. Very knowledgeable, very professional and has a sense of humor. I find him trustworthy.

Great new service center and car lot

I really loved the new service center. Being able to drive in instead of looking for a place to park was great.

Two Thumbs Up

Ian was fantastic. He found some good cars within my limited budget and really listened to what I was looking for.

Nice employees

Alex was just an amazing help in assisting me! He followed me home and helped me get my license plate off of my old car.

Great Service

Everything was handled quickly, and efficiently. I can't think of anything more to say. I need six, or seven more words.

Quick Service

Staff was courteous. Sign-in for Inspection was quick. I appreciate that if the vehicle was bought there, State Inspection is free. Service time (1 hour) seemed fairly reasonable though my truck was new (less than 3,000 miles). Their free coffee was good too.

Chase was awesome!

Chase was very helpful and answered all my questions as soon as I asked him. The gentleman that did the financing was great too, answered all my questions right away and made sure I was good with everything. Very helpful, I appreciate it!

Super Job All Around

Friendly, knowledgeable sales staff, great price for the car. My wife who had never driven the Milan on the road was given enough instruction to feel confident to drive the car home. We went through the storm that caused damage in East Berlin, with heavy rain and wind. I was in the lead car and she was alone in her Milan. A great job by all your people. I got a map from Barry showing the shortest way home. We were worried about traffic late Friday afternoon.

Great service, looking forward to new location

Leased a 2015 Ram and have never had any issues with service or customer care to date. Great sales staff as well.

Good first time buying experience

Everyone was friendly professional and made it feel like they were all intent on making sure the customer got more then what they paid for.

great service

work wes completed when on time. very courteous personel ,impeovements are being made to facility, purchaced car here and will continue to be a customer in the future

Great people

Very easy going people. No stress. Great deal. Burnie and Ed were amazing to work with. Thank you Faulkner Dodge Ram

Continued excellent service from Faulkner Dodge

Fit me in towards the end of the day for a quick oil change and tire rotation. April and Chris in service continually provide top notch support.

Excellent Leasing Experience

Speed and efficiency with the price determination and completing the entire transaction. All staff were very friendly, courtesy and efficient.

Good service

Burnie was a great salesman! He was very knowledgable about the ford focus, even though he sells dodges! Very personable. Glad you were able to come down on the price and help me get a good deal. The finance person was great as well, i think his name was Chris. We also got free food!

Great service, knowledgable staff

The product knowledge presented by the salesman was excellent. Very smooth process start to finish, from test drive through final paperwork.

Excellent sales staff.

Friendly and knowledgeable staff. They made the buying process very easy and were low pressure. They made sure that the vehicle was the right one for my needs.

Great Service and Great People

Doug in Dodge service is the best of the best. Very knowledgeable, very professional and has a sense of humor. I find him trustworthy.

Ram 1500 Purchase

My sales associate Chase was excellent to work with and was very accommodating. Ultimately, I had a stress free auto purchase, which is what every customer wants.

Great service

Patient, willing to work with me and for me, thy really try to find the problem with my explanation of the noises my car is makeing

Great Place

My sales man Chase Hughes was great and friendly staff helpful. Love a new 1500 Dodge Ram. Will come back again.

2015 durango

Excellent customer service. Communication was excellent. ALl questions were answered in a timely fashion. I was kept up to date as we progressed through the buying process.

Everything was just amazing

They got me the exact vehicle that I was looking for even though it wasn't on their lot. I am very pleased with them.

Dodge Ram Trucks

Case Hughes was an excellent salesman who did not give up on me and was able to work with all my scheduling conflicts as well as my apprehensions about buying a new vehicle.

Great service, great sales staff

Once we got past one little hiccup (my husbands impatience) everything went very smoothly. I was on a VERY tight time schedule and they were able to finish all the paperwork in no time at all, I even had time to spare before I had to go to work.

Great service, Friendly Staff

Very friendly salesperson and staff. Willingness to work with customers. Clean facility. Knowledge of vehicles that are being sold. Availability of staff should any questions need to be answered.

Great service

The technician identified a problem and originally stated the truck would need to stay overnight. However, they pushed it through and finished the work in one day so I didn't have to make arrangements for an overnight stay.,

Great customer service

The family experience. In the end, being able to inadvertently talk with a previous buyer about Thierry experience helped out.

AWESOME Dealership

VERY fast service! I arrived for an early morning inspection and was in and out in less than a hour! Can't beat that!

Great service

The staff I spoke with was patient, walking me through the process, Chase was very helpful throughout the entire experience

Great Customer Service!

Ron my Sales Rep was awesome! Very personable! We found it a bit difficult to get from the new lot that is being used for pre-owned to the old lot they are fixing up.

ram truck

It would be great if I could get a return call and the tri fold cover that I have a IOU for

Great Service

It was great! I was able to buy the car I was looking for and they helped me get it.

Caring experience

My salesperson was kind and patient. I appreciate the finance department being willing to "swing the numbers" to fit my financial needs so that I could drive away in a new car that same day.

Fast and great services

Thank you and your service is always great and always what I expected. No inflation of prices because of dealership.

Fast ,quality service

Treated with courtesy and service was fast. Facility was very nice and we were treated very nicely. would diffidently buy here again.

Carroll A. Morgret Jr.

Steve Troutman, our salesman, was very helpful in fulfilling our quest to buy the right truck for our needs. The person handling the finance part of the deal (his name escapes me) was also very knowledgeable of all the aspects in the options at closing and was very helpful in our understanding of all the aspects concerning the finalization of the deal. His willingness to explain and work with us while we considered the options was greatly appreciated.

Great service, clean facilities

Customer service is friendly& knowledgeable. Able to answer various questions about a vehicle, if not, will find someone that can. A clean and nice environment. Budget friendly options are amazing, wish they were available years before.

Very friendly staff

Doug kept me informed with all the problems that came up. With my vehicle still being done when they advised it would be.

Faulkner is excellent

My salesperson Ashley was attentive, knowledgeable, and courteous. The truck I bought was an excellent value compared to my local dealership

Great people great cars

Steve was a great salesman. Sales team was great. Made car buying easy. Love my new SUV. Worth the drive to get there.

Great service, clean facilities

Very polite,kind & respecful. The salesman we had was wonderful. The facilities were clean and the bathroom. I was happy that we didn't have to haggle over the price of the vehicle.

great service, went above and beyond for us

They were very helpful and went above and beyond for us for financing. They explained everything to us and walked us through all the new features in our new vehicle.

Service competed with mixed emotions

Kids enjoyed being able to stay busy playing with toys in the kids corner for the children to play with while service work is being completed

Service Team

Service staff are honest, up front and care about the customer experience.Doug Smith is an outstanding representative of your dealership.

Building needs some updates but service is tops

This was for a quick oil change. They washed the truck as well! It was done fast and was a good price.

Pennsylvania State Inspection

Everything with your customer service. Very enjoyable experience with getting my vehicle inspected. Would recommend your dealership to family and friends if they are looking to buy.

Sales man Dan Crowley very nice and friendly

The expediency an choices of the loan approval . But final detail job could have been done on a better scale

Great dealership!! Excellent customer service!!

Chase was awesome. The finance guy was awesome also. Very comfortable atmosphere and the folks there are super nice. I don't have a bad thing to say.

Great place to buy

Did what they could to get my payment where i wanted it. took there time to make sure it was the right car that we wanted. took there time to setup all features in the car.

Great service!

Burnie worked hard to find me the exact vehicle I was looking for and I appreciated the great service and expedited process.

great service

I had a 10 oclock appointment to have my Ram checked for a cruise control problem,it was diagnosed and parts ordered in a timely manor,also had the fuel separator drained.Faulkner service is top notch!!

Great selection, great people.

Nicole Rowe-Patterson did a great job helping us pick out the truck we like in letting us drive it and telling us all about it. And in helping us get a deal and making us feel welcome in your establishment.

Great Serivce

Ashley was a pleasure to deal with. She was very mindful of my time and didn't want to waste it.

Bought a new truck!

Everyone we dealt with was professional, courteous, knowledgeable and went the extra mile to be helpful! The best truck buying experience ever! And we've bought a lot of trucks!!

Saled

It was good. Salesman was very helpful. I would buy another truck again when the time comes. Thank you very much.

Easy, Simple

Knowledgeable, Helpful, Not Pushy, Worked with me on price, made me feel comfortable during the car buying process, stuck with me to the end and helped me set up the features in the car

Great customer relations

Salesman Dan Crowley was extremely helpful. Walked me through every step and got me the best deal I could find. Very pleased

Excellent communication

Even after the purchase the salesman Barry continued follow up with phone calls and emails. I will definitely be back.

Well done Faulkner Dodge/Ram

I feel like I was treated well and that I got a good and fair deal. Salesman, Ian Roedts was good to work with.

2015 promaster excellent service !!!

The service department was very courteous and prompt concerning warranty work on my 2015 promaster. Thank you for staying late to complete the job so I could do my job the following day. Way to go with customer service!!!

Totally Positive Experience

Everything about this new car buying experience was positive. This was my first time purchasing from a Faulkner dealership and I was very pleased.Salesman Ian Roedts was a pleasure to work with and is one of the main reasons that I made my purchase at Faulkner Dodge Ram.Will not hesitate to do more business here in the future.

Dishonest milage on next recommend oil change.

I took my 2015 Dodge Charger in for it's first scheduled oil change this past Friday (2-19-16). Later that night, I happen to notice that the reminder sticker they usually put up in the upper corner of the windshield for the next scheduled mileage recommendation just didn't seem right. After doing some quick math, it came to 2,700 miles. Not even the old thought of every 3,000 miles. The cars manual says every 8,000 miles or 6 months whichever comes first, NOT 2,700 MILES! So this morning I called the dealership, and the man on the phone blew it off as a mistake. I explained to him, I and all the people I've spoken to feel this was deliberate and dishonest. A way for them to increase their business. He offered for me to stop in so they could put a new sticker in the car. I told him, I'm not taking the time out of my day for him to just put a new sticker in my car. I will not be taken advantage of, so I will not be going back.

Customer Service in purchasing a used truck

Barry Miller my salesman knew how valuable my time was. We sat down and immediately came to a purchase price. Barry answered my questions promptly and understood what I was looking for to complete the sale. When I left I felt I was treated fairly and honestly.

Great group of people

Everyone at this dealership is wonderful! Every time I go there they all make me feel great. Everyone is friendly, helpful, and really go that extra distance to ensure customer satisfaction.

Dodge Dart purchase

Staff is very friendly.. They are very detailed in there job.. Great experience ..will recommend family n friends n will do business again in the future

Great customer service.

The professionalism of the salesman, Barry Miller. We ran into some unexpected issues and he continued to assist us even after the contract was signed.

Above and beyond

I was looking for a van. Your salesman Barry Miller offered to bring it to Gettysburg for me to look at and take a demo drive! I couldn't drive to Mechanicsburg that day and he offered to do this. Exceptional service on his part.

Clean place and excellen service

I like that everyone ask if I need anything while I was wait for my truck. Mr Doug Smith did his best to accommodate me. That why I would like to return back and possibly buy another vehicle. I have another lady that works the desk help me get a drink of water while waiting also, very pleasant attitude from every one.

Great Service

Excellent work done on my 2001 Dodge Ram 2500.Being an old retired mechanic I can tell good work when I see it.

Ram purchase

Great people, no haggle, will recommend to others.a a a a a a a a a a a a a a a a a a a a

Easy leasing

Very conscious of your time. I went in for leasing information and actually left in a new terrain. Barry gave me all the information and gave me time to decide if I should purchase or lease. My wife and I decided to lease. Recommend him to anyone looking into new cars.

Easy process

Looking at a ford truck. Barry made it easy and quick to buy it. I'd recommend you see him.

Great service

We saw the price online and were able to settle that same price when we came in. No hassle, customer service was excellent. Barry Miller was very friendly and accommodating! Would definitely recommend and come again for our next purchase!

Great service

No appointment needed for what I needed to have done. I was in and out in 30 minutes. I was able to watch the news while I waited.

Truly satisfied

I honestly like the no hassle no pressure approach Barry gave me. He was honest knowledgeable and very resourceful. He kept me informed and found the vehicle I wanted. A true professional, thanks again.

installed remote starter

The work was performed on the scheduled day, but you owe me a little money back. The tax charged was on $1300. But the quote was for $595, "out the door".

hassle free

I bought a g6 from Barry. Quick hassle free transaction.

Harold Price

prompt service, helpful service writer, reasonable price, and explanation of work done and review of the multiple point condition check.

Great sales service

Steve explained everything very well on my new car I was buying. He honest and to the point as well.

Great service done on time and correctly .

Explained what was needed. Done on the time. Felt safe in our van that we are ready for winter. Oil change, new tires on the front and winterized ready to go. No worries. Plus washed and dried the van off fantastic.

Easy purchase

Called for an appointment on a 2014 ram truckThe salesman we had was Barry. He gave us directions to the dealership. When we arrived the truck was pulled out and ready for our demo drive.He made the entire transaction smooth.

Great service

Steve is a great salesman and a wonderful man. Doug came thru big time also, I bought a used Prius and was unaware the Navigation was not working until after I bought it. After calling Doug and talking with him he paid over $700 to fix it -NO HASSLE- THANKS GUYS -I APPRECIATE it big time !!!!!

used truck purchase

My wife and I bought a preowned truck from Barry Miller at Faulkner dodge ram. We really appreciated his non pressure approach.We will recommend him to others in the truck market.

Very satisfied with service provided

Professional service from service desk to pick-up. Time to pick-up was earlier than estimated. Very satisfied with work performed. Service desk was very helpful.

Very helpful and understanging advisors

Doug and Gary understood my problem and were very helpful! Fixed my situation in a very timely manner. I'll always be back!!

Excellent Service

Very pleasant, professional personnel. From the moment I entered the dealership, till the moment I left, I was treated very professional! I always look forward to visiting Faulkner Dodge! Would not purchase a vehicle anywhere else!

Facility was under construction

Jack Oyler, Doug Jones and the people that handled the paperwork were excellent. I have no complaints and was pleased with the entire process

Great service people

Doug Smith always takes care of me. Gets my truck done fast and back in my possesion. I enjoy the Faulkner experience and do not plan on buying from anywhere else.

Helpful sale Staff

Friendly Staff and most helpful with making a decision on buying a new or used vehicle to fit my needs.

Great Service

Family like atmosphere. Your service personnel diligently explain what was accomplished on your vehicle. Doug Smith is a ideal representative for your dealership.

Look no further

Every experience at Faulkner Dodge has been great! They go above and beyond to help us get the perfect vehicle at the perfect price. Whatever the need, I know they will be there to take care of us! We have purchased 3 vehicles from them and we will not go anywhere else!

Great service team

Friendly, knowledgable and helpful service counter staff. Very good review of all sytems and fluid checks. Service was done quickly.

Excellent staff

No pressure sales or gimmicks ..... Helped answer questions that made my final purchase .... Very satisfied!!! Thank you Steve Troutman and sales manager!!

Remote Purchase

Had the truck I wanted, sales representative accommodated my schedule. I am a remote purchaser. Live in the Washington DC area so recommending your dealership would not be practical

Good Experience

The techs got me in an out quickly and were very good about answering my questions. Another plus it the brevity of your survey. I wish more would do it this way.

Great service, Gorgeous dealership

Everybody was friendly and motivated to help me purchase my vehicle. I could not have been happier with the way everyone treated me.

Great service

I loved how you made a video of the serviced performed on my car that was great would tell friends and family and I will be coming back for future car services.

Awesome

Everybody was upbeat and friendly. Answered all my questions and seemed as excited as I was to get the car.

Great service

I asked for a specific vehicle for a specific price and the staff was able to meet my needs with the very first vehicle I was shown. In addition the process was quick and streamlined.

service at Fulkner

When I arrived I was greeted immediately by one of the service representatives, he went over my needs, discussed a few items and he checked with the shop on getting the vehicle in quickly. The service was performed in a short period and I was on my way.

Excellent customer care

Provided loaner car at no charge. I needed transportation for work and before I could worry about it you already had the loaner set up.

Great service

Friendly knowledgeable staff. Not pushy and took the time to look for another possible color in the same truck we purchased.

Great Dealership and Personel

Everything, Dealership,Salesman and the VW. The people were excellent, salesman done an outstanding job. Delivery of the VW GTI was one of the best I have ever had. Pleasure doing business there.

Faulkner Volkswagen

Friendly. Willing to compromise with me to suit my financial needs. Excellent explanation of coverage. Great salesman who took care of everything to make sure we didn't have to

Awesome experience!

Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy!

correct recall issue

It was quick, fast and friendly. Would like to compliment service department on their concern with my issue on my Dodge Journey.

Easy Car Buying experience

I appreciated the no-hassle approach. Very accommodating and friendly. I told them what I felt was a fair deal, and they were happy to do business. Better trade value than other dealerships because they can sell the trades on one of their lots versus sending everything to auction.

Great service!

I really appreciate the extra effort to get me out the door in time for a 9:00 a.m. meeting. An added benefit is the head's up report on what might need attention on my next visit.

Very professional customer service and technicians

Associate accommodated me in every way possible. She worked me in for 20,000 mile check up without appointment, very friendly and cared about the service I was receiving making sure I understood everything that was being done.

first oil change

Even though they did not have the parts readily available for my car, they quickly acquired the parts. Also even though it was a scheduled oil change service they took the time to have a few scratches on my car to be looked at and buffed out when I mentioned the scratches. The staff (especially my service assistant Shawna) was friendly and helpful.

Great dealership

Service was quick and done right. People were very friendly too. It was clear that they want a long term relationship with me.

Great Customer Service

Was introduced to a sales person almost immediately. Jason was very professional and friendly and any questions he couldn't answer, he got an answer (he deals mostly with fiat and we bought a dodge). Very honest and open.

Great service and great facilities

It was great. The timing was perfect and the people were nice. I love the new showroom and the attention to detail.

David Peiffer

I called 4 months ago and was put on a list to be called when parts came in. Had to call back 4 later to get work started even though the parts were there. I guess they lost their list. Counter person was nice.

Great Service

The customer service was great, they found me exactly what I wanted. The guys I dealt with responded quickly and were very knowledgeable.

Great Customer Service

Excellent customer service, was kept well informed of the progress on my car. Also, was very impressed that my car was washed and I really do appreciate that!!!!! Also, very glad there is a way to schedule my appointments via online.

Bright, clean facility with very courteous staff

Shauna was extremely friendly, courteous and efficient at her job. My car needed some work done to pass inspection, and she contacted me by text as I could not actually talk on my phone- worked out great!

Number 1 Volkswagen Service

Top service from Shane. Offered coffee while waiting, goes the extra mile for great customer service. Appointment was as presented no delays. Shane listened to concerns and took care of them.

Great service

Jodie my sales person, knowing what I wanted to accomplish with our purchase and making it happen.This is our second VW purchased in Mechanicsburg and our fourth vehicle purchased from Faulkeners in the last three years. So yes we will go back there. Next time I would like a Subaru...

Customer Service - VW Service Dept

We love Shane! He is always so friendly and helpful. I know that I am always going to get quality customer service when I am working with him.

Service

How quickly I was able to get out Ram 1500 in for service. I just stopped in to see about getting it scheduled and they asked if I had time that day. I told them that I was on my way to work, he asked how far, and he said that someone could take me to work. I said great. Truck was done before lunch. This was my first time at the dealership. It was a great experience. I will be back.

Buying car

Very friendly people, day of the sale we were in and out faster than I have ever been when buying a vehicle

Awesome Dealership

Steve and Justin worked hard to keep us within our budget. We love our new 2015 RAM! Thank you so much!

Would highly recommend

Heather, the Internet Sales Manager was great at following up immediately with me when I first inquired about a 2015 Volkswagen Jetta. When I began working with Ryan on the Sales team, he was very helpful in answering my questions and making sure to understand what I wanted. I appreciated that he followed up with me right away. I also liked how the dealership was willing to work with me and within my budget. They made sure that my experience was a very positive one and it left me feeling confident in my decision to purchase the vehicle. They were willing to go above and beyond to make sure I was satisfied. I highly recommend Faulker Volkswagen!

Pre-owned purchase

I worked with Matt and Jodie, they were both great and very thorough! This transaction could not have been any quicker and easier.

Great service, pristine facility.

VW personell were pleasant, efficient and knowledgeable. It was I, Diane G., wife , who brought the car for service.

Recent service

Complete discussion of issues with my VW camper, icluding the brake sensor wiring problem, and recommendation for new tires and alignment to be done later before the state inspection (#3)due.

Great service

Very friendly and knowledgeable staff. Shane was wonderful and very informative. You guys exceeded my expectations!! Way to go!! Thank you!

clean plesant staff

When I came home that day I had yet another recall that needs taken care of. If this were all pending why would you not take care of all at once, now I have to worry about when to get this one done.

Best service in the area

Service employees are the best in the area. They always make sure you get taken care of. Thank you to young Doug and Chris.

Great Service

Great Service. Doug did a fantastic job of getting my truck ready for my pick up at 8pm. I needed my vehicle same day and he went above and beyond by personally helping to complete the work in time for me to have it.

Friendly, prompt service

Prompt and friendly service that allowed me to get on with my day. Very helpfull as far as what to expect on next service.

Very Friendly

The people were ALL SO FRIENDLY!!! They made you feel very welcome there. A definite plus!! I also felt i could totally trust them because of how they handled everything. The mechanic showed me in detail what needed done and why. It was nice to have it all explained and shown to me.

Great Service & Clean Facilities...

Customer service was outstanding. Everyone was courteous and professional. Shane is an asset to Faulkner VW. Service area was spotless!

Great Service

Shane in the service department was amazing. He stayed on top of everything and kept me informed the whole time.

friendly staff

Enjoyed working with Steve Troutman as well as Ed and Corey in finance. Our business bought a ProMaster last November and my wife and I saw the Caravan we just purchased and both liked it. On the way home from the dealership after buying the vehicle, a piece broke in the cooling system. The next morning I called the salesman and that afternoon a tow truck picked up the van. A few hours later the service department called to say the van was fixed and cleaned up and ready for us. Still too early to say that there are not more problems but seems to be ok for now.

Great Service

Fast service and quick turnaround. Staff is friendly. I'm not sure why this needs to contain twenty words, but here you go.

Great Customer Service

The customer service was outstanding. Despite the stress I was feeling about my vehicle, they eased it by helping me out with transportation. They also kept me very updated with regards to the repairs needed.

fast, reliable service

Speed! Vehicle was finished in 1.5 hours while I waited. Also being able to schedule an appt within a day of inquiry.

Great sales

Great sales people. They worked hard to get me out of an unfortunate situation. Very friendly and courteous and very clean dealership

Very comfortable clean new facility

Very comfortable new facility and the staff was very helpful and professional. Moved to the area and took my car in for a 20,000 service. Great job and came back washed as well ;-)

Good Humor

I thought that everyone was extremely kind and helpful. A good combination for a satisfactory customer experience, in my opinion! I especially enjoyed the bright and warm personality from all of the employees that I encountered. Any experience dealing with cars (whether buying or servicing) can be stressful, it is nice to know that I can go to Faulkner Volkswagen and not expect to have grumpy people working with me!

curteous and knowledgeable srevice

fast ,courteous, knowledgeable . and willing to help.was in and out in a reasonable time .All my questions where answered .

Great Facility

All staff were very friendly, courteous, accommodating, and willing to answer all questions. Sales lot and building were very nice, clean, and inviting.

Great service!

Very fast. Courteous. Chris is a good guy. They took me right in. Was done in 30 minutes and washed my car.

GREAT Service - GREAT Associates

The associate I worked with, Ryan, was VERY helpful! I got a terrific price on a brand new vehicle and will absolutely be coming back for my next one!

Great service

got updates on the status of my car and got car washed after service. Great new building from old building.

Great first time experience

Well as this was my first time using a dealership, I was off put by the costs but everything was much nicer and more friendly than I'm used too! As the old saying goes "you get what you pay for!"

excelent service!

it was awesome, the new building looks great and everyone was so friendly. i will definitely be coming back. the staff was extremely helpful and knowledgeable.

Great service, clean facilities

Fast and courteous. Low pressure sales technique and reasonable on-lot selection. Financing process was quick and painless. Service for xzilon application was prompt and professional.

Great service

Service was excellent. Our oil change was quick and Chris even had them check out the engine cover for a recall notice we got in the mail. No hassles

Wonderful Facility

Efficiency of staff;the waiting area was very comfortable the staff was very courteous and pleasant. It seemed like they really enjoyed working there.

great service

The coffee in the waiting room was delicious. And I liked how you pulled into an area under cover to meet with the service writer

Great service, friendly employees

Pleasant employees, helpful getting service done quickly. Location was good, beautiful new building. Bruce was very helpful and quick to getting things done. Thank You!

Great Customer Serivce

We have used Faulkner Dodge for the last 2 cars that we bought in the last few months. A Nissian Versa and a Dodge 1500 Ram. The whole process was easy and as painless as possible. We dealt with Dan both times and he was awesome! He listened to what we wanted and needed, and helped us find exactly what we wanted and could afford. He was friendly, funny and knowledgeable. He was easy to work with and very understanding. They allowed us to have our mechanic look at the versa before we bought it and even made arrangements for it to be picked up afterwards. Definitley going back and working with Dan whenever we need another car!!!

Great service

It was fast and simple. Everyone was very nice and helpful. The finance guy was very fast and efficient. My family has dealt with Faulkner for years, and we have always had great experiences.

Great Service

I appreciated that they were always very transparent, courteous, and timely. Everything was complete how and when they originally discussed. I also received a loaner to use during my cars repair.

Fast and easy!

Best parts were the Ease, convenience and Bruce. Fantastic and convenient service all around. I will return for any future services that are needed.

Great experience

I worked with Jodie and she made my experience worthwhile from my first night of test driving to the day i bought my car. She and her team worked diligently to ensure I left happy which I definitely did. I have already recommended them to others.

Great Eperience

We received great service during an emergency stop on a Friday afternoon. The technician explained to us that everything checked out OK on our Jetta Wagon TDI. There was a 2012 Jetta Wagon TDI on the lot which we bought and continued our trip to Pittsburgh. We picked up our old car on the way back to Newtown. All worked out fine and we happy with the service received by the Faulkner staff.

Excellent service

The VW service representatives were polite, helpful, and professional. Waiting facilities were comfortable and clean. Repairs were performed quickly. The survey portion is becoming a pain in the butt, though. Is this 20 words yet?

Great service, clean facility, convenient

Everyone was very helpful and informative.Very convenient facility, arriving into the service building, being met by your staff and starting the service.

Great new dealership facility

Robert Beer was a friendly, good sales rep and catered to our needs. The manager also greeted us as we stepped into the showroom.

Driver

Very Friendly personnel on duty. I purchased a 2015 Passat TDI, my buying process was one of the best .

Recall repairs

Doug Smith is the best person at this dealership. Always very polite and eager to help you. Always a pleasure dealing with Doug.

Great service! Awesome looking new facility!

Very quick in getting the service completed! Shane was honest upfront that they might need me to bring my vehicle back as it was not a VW product, and they had to get the parts from another location. But they were able to get the parts and perform the service!

Fantastic Experience

Ian and Corey were fantastic! They walked me through all of the processes and answered any questions I had. They worked with my budget and got me the car i wanted.

Very happy with my purchase and experience

Rob was great to work with and the facility/staff was professional and clean. I would give Faulkner (Rob) my business in the future.

Great service! Always do it right the first time!

I like that Faulkner Dodge gets things done in a timely manner. They're always very courteous to their customers and always willing to work with customer. They do things right the first time and not try to rob you like some Dodge dealerships in the area. I'm on my second used Dodge vehicle and I can trust Faulkner Dodge to always take care of and my vehicle as if I bought it right off their own lot. Thanks Faulkner Dodge!

Kevin's VW

My sales lady Jodi was very kind and helpful . I would highly recommend her to any of my friends and family

Nice New Facility

nice new facility and welcoming staff. my service was finished under the quoted time as well which is always a plus.

Professional service

Professionalism. Courteous staff. Conscientious technician observed potential problem not specifically related to scheduled service. A good experience overall. Will be back for future service needs.

Great service

Love the new facility very clean and efficient pulling into the service bay was very helpful yesterday due to the heavy rain

THE FAULNER QUALITY EXPERIENCE

PERSONABLE EMPLOYEES. THE FAULKNER SERVICE IS COMPRISED OF EMPLOYEES AND THEIR DEDICATION TO THE CUSTOMER. THE FAULKNER EXPERIENCE IS FAR GREATER THAN ANY SERVICE I HAVE RECEIVED AT ANY OTHER DEALERSHIP.

Great service experience!

Fast, professional service by friendly staff. This is a brand new building, complete with all of the amenities. It's nice to know that my Volkswagen is being serviced at a new, state-of-the-art facility!

Friendly and Professional

I had to get an oil change and it was late in the day around 4:15 pm and the service department took me in with no problem and with a smile. Everyone was very professional and friendly. Beautiful Facility.

Helpful, friendly service.

workers were friendly, courteous. The work didn't take as long as they said it would. Desk person answered all my questions and was helpful.

Excellent service

Service advisor was excellent professional and curtious. Would advise friends to visit the dealership. Should be even better once up and running at full capacity.

Great service

Hospitality was great and I think that the service performed was of quality and timing was good. The workers were kind and the hospitality shown was expected of such a place.

Great Express Service

I had a burned out HID headlight on our 2006 VW GLI. After purchasing the replacement at an auto parts store, I ran in difficulty removing the old one. I contacted the dealership service department and they told me to stop by the Express Service area. Absolutely no wait upon arrival, two techs quickly replaced the bulb and showed me the process for any future problems.

Great service and great staff

Jodie was on top of things but not pushy. Knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle

Good service, follow up excellent, amazing staff