Fallon Ford-Toyota

Will not use this service center again

In the last 2 years I have had multiple problems with the service center at Fallon Ford Toyota. My vehicle received body damage while in for an oil change on one instance. They had it repaired, but it was a hassle. They sent me to a body shop out in the country to get an estimate and it was closed during business hours both times I attempted to go there. I finally dropped it off at the dealership and told them to get the estimate. They did have it repaired finally. On another occasion they attempted to charge me $1100 for the 30,000 mile service on my F150. I said no, I'm not paying for that because it seems way to high. Then they realized I really only needed a basic oil change. They were going to change every fluid in the truck if I would have given the OK. I have had 3 different morning appointments for an oil change in which I had to wait for up to 40 minutes after the scheduled pick up of 4:30. Yesterday I called at 3:50 to verify that my truck was complete before coming to pick it up. They said it would not be ready until 5:00 because I had not indicated a time on the drop off form. The appointment was at 7:30 in the morning, and the pick up time of 4:30 was stated on the drop off form. I was then told it would be ready in 45 minutes. I arrived at 4:40 and was told that they were just finishing it up, then 5 minutes later I see them just pulling it in the bay to start on it. I inquired about this with the service representative, and she said that they just had to finish something up. Its one thing if you make a mistake, but you should not lie to the customer. I finally got my truck back at 5:10, tires were not rotated and it had not been washed, which both were stated as part of the service in the confirmation email that they had sent me. In the future I will use the Ford service center in Carson City.

Very respectable

I was very impressed that when I came in just to look at a used truck that the dealer (Jessilyn Strom) was very kind and willing to help me out, with out being pushy as most car lots are. When I decided to go ahead and purchase the staff at the lot where very polite and willing to stay late since I came in with only 30minutes left in there day. I am very happy with my purchase and with the overall staff at Fallon Ford Toyota, would recommend to anybody else. Thanks to you too Jessilyn your quality of treatment made all of the difference between me buying and just looking.

Excellent!

They go above and beyond to make your experience wonderful. All the staff is very friendly and helpful. Best place to purchase a vehicle, they stand behind their products!

Awesome dealer

Jess and the management were awesome. They were honest and did what they promised. I highly recommend this dealer. Well worth the drive to fallon to be treated so well.

Jimmy and Jessilyn were like family

First time buying a car by myself and I was treated like family. I was nervous and hoping they wouldn't take advantage of me and they didn't! So professional and helped me even get a low rate! i would definitely recommend to anyone thinking about buying a car!!

Outstanding Car Dealership

We went to Fallon Ford-Toyota to check out a 2006 Honda Pilot that we had seen on the lot. Everyone was very respectful and friendly. It was a very fast and easy experience and I would recommend this dealership to anyone in the market!

Used car purchase.

We were in the market for a used car for our daughter. We let Fallon Ford-Toyota know what we were looking for. They delivered with something better than expected and it was affordable. Jessilyn Strom was our sales consultant and she made the sale effortless and enjoyable.

Easy, Friendly, Quick

I went to Fallon Auto Mall after finding just the right vehicle for me on their website. It was a used vehicle, but it looked like new. Manny, the sales associate that helped me, was very friendly and helpful. If he didn't have an answer, he found it out for me. He was able to work out the price and payments to get them to where I needed them to be. The whole experience took much less time then I remember from prior car purchases. I LOVE my new car. I couldn't be happier. My mother loved it so much, she went to Manny the next day and bought a car also. I would definitely recommend them. Ask for Manny!

We just came to look...

We were in the market to replace our 2000 Honda CR-V. The old girl was nickle and diming us to death. Then Shaun King walked up to us in the lot. He listened to what we wanted and showed us vehicles that matched our needs. And then getting to work with our old friend Jimmy Chicola, was icing on the cake. How many times can you write you trusted you used car salesman? A great experience, a great local business, an outstanding salesman. Thank you!!!

Pleasurable buying experience

Fallon auto mall buying experience was hassle free. They were attentive, understanding, patient, down to earth people. I enjoyed buying my new truck with local dealers instead big town hustle. Thanks guys

Good deal

Sharon found out what we were looking for and kept in touch until she had several choices available. She helped us find the automobile we had envisioned, and we were able to drive it home on the same day.

Nice and easy car buging

This is the second vehicle I have bought here, with a decade in between. Just as easy this time as the last. Very courteous, efficient, and polite. We worked with Sharon, who went above and beyond, including communicating with us after hours. They also sent someone out to follow us back to Reno to get the car sniffed. Beyond the great service, this is the second time I have received a deal that beat everybody else by a wide margin. Driving an hour from Reno is a small price to pay for the experience you will receive here. We ended up saving thousands with a 2016 vehicle with 10,000 miles, and couldn't be happier.

great experience

Sharon at the Fallon Auto Mall answered all my questions and did not pressure me. It was a great sales experience. I would recommend the Fallon Auto Mall yo anyone.

Fabulous Experience

Bought my new car from Jessilyn Strom and had the most wonderful experience ever! I told her what I wanted and how much I wanted to pay and she got me everything I asked for. That never happened in other car purchases I have made, Jesslilyn was so outgoing and made you fell like an old friend! She didn't push me into anything and was welling to take the time to give me all the details I needed for this purchase.. She is a beautiful person inside and out. Kudo's to you Jessilyn for being a great asset for your employer!!!!

New car purchase

I bought my new Ford Escape from Jess and Shawn. Very good people, made me feel at home. Thank you so so much.

2016 Ford Explorer XLT

We purchased our 2016 Ford Explorer from salesman Manny Haase at Fallon Auto Mall. Manny was very professional, friendly, and helped us get the car we wanted at a great price. We are very satisfied with our new Explorer and the deal we received. We would recommend Fallon Auto Mall to anyone looking for a quality car at a very fair price. Robert Smith, Fernley, Nv.

New car purchase

We bought our new C-Max from Manny Haase. He was a pro. What a great guy to buy a car from. Everyone at the dealership worked very hard to give my wife and I the best buying experience we have ever had buying a new car. Thanks ,Tim Gilger

New Car Sales Experience

We were very happy with the assistance from Jessilyn Strom in purchasing our 2017 Ford Escape. She was so very helpful and even made sure my husband got the Ford Militaryappreciation discount. We really enjoyed working with Jessilyn. Spencer Johnson also took his time to demonstrate some things on our car such as parallel parking, etc Over all, you guys are awesome!!!!! Thank you so much!!!!

Good Experience

We hate being pressured when we are looking to buy anything. Originally we went over to Fallon to service our Camry which we purchased at Fallon Auto Mall. We decided to look around the used car lot and was asked if we needed any help. We said were just looking but was interested in finding out a little info on the Sorento Kia which was on the lot. Jimmy Chicola came out and answered the questions we had and was very informative and polite. No pressure. We took it for a drive and liked it and went back to the dealership and began "dealing". We drove the Kia home and so far we are very pleased. Thank you Jimmy and Spencer in finance.And they also paid for the service that was done on the Camry!!

They found just the car I wanted

I had set up an appointment to see a sales rep and everyone was very nice when my daughter and I arrived. I was pleasantly surprised that the salesman had a similar car to what I wanted on hand and we took a test drive. I enjoyed that drive and the salesman was able to find an available car with all the features I asked for that same afternoon. I hadn't expected to find what I wanted in one visit.

Jessilyn was amazing sales rep!!

Helped me out each step of the way into my new Ford Vehicle which I am loving more and more. She was amazing. Great visit overall. Gave great info about my vehicle being it is a first for me owning a hybrid. So whisper quiet when you first start the vehicle. And here I was used to older cars and the vibration and soft hum. I will be sure to come back to the dealership to service my new Ford Fusion Hybrid when it hits mileage or time. Overall, an excellent time during my purchase. The staff was friendly and I can't wait to see their new sales office which is currently under construction. Will make the experience even more excellent!!

I got the best car for the money

The sales staff at Fallon Auto Mall are all very well informed and took my concerns to heart and made sure I got what I was looking for. On my first visit I was not completely satisfied, but when I was called back to see something new they thought I would be interested in, it turned out to be exactly what I was looking for. Jessilyn gets an A+.

Turck purchase

Dave was a big help in purchasing this truck. A lot of high pressure, but that was expected. Dave help out even after the sale.The dealership was able to get me the payment I wanted at a resonable intrest rate. ]I am pleased with my truck, only problem is with a speaker that keeps blowing out. They have replacet it once and will do so again. I am going to ask them to check the wiring to make sure it is o.k

Great first experience

My first time financing a car was made painless thanks to the great customer service and support of the Fallon Auto Mall staff. I left with a great car and completely satisfied. I definitely recommend coming here. They work with credit and help make affordable.

Amazing!!!

Jimmy and Dave made sure we we understood the whole process! We never felt under pressure and left with an amazing car from a dealership we will definitely return to!!

Fallon Automall Vehicle Purchase

A great car buying experience. Jess and Jimmy were very helpful in finding a vehicle that fit my needs. They provided a no pressure shopping venture. Thanks to Spencer for the credit side and for working with the credit union to get the paperwork right. What a great team.

Awesome salesman

Dave Parkerson was very helpful and patient before during and after the purchase. Everything was very easy. After the purchase Dave worked with me to make sure everything was taken care of. Awesome!!

Great dealership

I had a great experience buying my Ford Escape. It was a very easy buying experience. I was treated with respect by all employees at the dealership.

Jimmy Chicola & Spencer Johnson

Jimmy you are the greatest, love my Camry would recommend you in a heart beat. Spencer, you little charmer, a wizard at paperwork. Thank You!

Dave Parkerson and Spencer Johnson made the sale painless

I gave a five because, They weren't pushy and all over you to try and make a sale. It was very easy and for the most part a fast transaction. I will most likely be a returning customer.

Excellent Customer Service

After purchasing from several dealerships in Northern Nevada, I was searching for a dealership that knew about customer service and understood that their livelihood came from the customer. I found that at Fallon Auto Mall. Everyone was polite, courteous and willing to help in any way possible. Excellent experience overall, we'll be back!

LOVE MY JEEP!

Jimmy and Spencer got me exactly what I wanted at a great price! They were quick and efficient without sacrificing customer service! They answered all of the questions I had as well as the ones I hadn't thought of. I came in with financing but Spencer found me a better rate. Jimmy walked me through each step and ensured that I was well taken care of. I will defiantly be a repeat customer!

Great Experience

In the past buying a car was not a good experience. Jimmy made the process very comfortable and easy. Spencer in Finance did a great job also. We drove over an hour to purchase our new vehicle and would do it again !!

Honest Rating

The sales people are great, but I would caution anyone who is upside down on their current vehicles. I do understand that a car lot is in the business of making money, however, they were not very flexible in my upside situation. I knew 'KBB' situation of my car to include their future sales of my car. They were only flexible a 'little' when it came to my debt; I have delt with other car dealers that were much more flexible with debt. So, I just got a vehicle that meets my needs, but I am already in an upside situation again, to a very high negative number. Other than that, they were friendly, attentive and flexible with my schedule.

Without Jimmy, I wouldn't have my TRD Pro

Not much more to say than Jimmy helped me with the purchase of a hard to find 4Runner. He and everyone at the dealership were easy to deal with, friendly, and low-pressure.

Comfortable, no pressure, great price

The whole buying experience at Fallon Auto Mall from the selection, purchase and financing was easy and handled very professionally by our salesperson, Jess. No need to go to Reno where all you get is higher prices and pressure salespeople. We couldn't be happier with our purchase and would recommend this dealership to everyone looking for a different car buying experience!

We bought a Honda Acura with an excellent service.

We were looking for a used vehicle that would help our family with our growing needs and they introduced us to Honda Acura and helped fit with our family budget. Thank you Jimmy and Joses. From The Mcintire Family

recent lube, oil change, filter change, tire rotation,

The email service appointment reminder was a nice touch. The service of my 2009 Toyota Highlander was done promptly and efficiently. An oil/filter change, tire rotation and exterior wash was excellent.

Great experience!

Totally worth the drive out to the Fallon Auto Mall. Buying a car for me is one of the most stressful things I could ever do. Had a great experience at this dealership and will refer everyone I know.

Caring to my Fur Babies

We live 3 hrs from Fallon, Went to look at a new vehicle and took our 2 yorkies with us, the whole crew was very accommodating and very kind to my babies and to us!! And we left with a 2016 Toyota Rav 4!!! We are very happy with our whole experience!!! Thank You!!!

Hassle free experience

My husband and I found a truck we were interested in on their website. We went in the next day and Jimmy gave us his undivided attention. He worked with us to meet our financial criteria and helped get us into a truck we couldn't be happier with.

Excellent Service

I didn't feel pressured, and the service from Sales to the Financial was warm and wonderful. Very knowledgeable in there jobs. And greatful they helped me with setting in my car. Thank you so much for a delightful experience. Lori Warkentin

Excellent

Fallon Auto Mall is a great facility with wonderful salesmen that work with you to get you into the vehicle you want. I have been to many dealerships that always try to put you into a brand new vehicle when that may not be what your looking for. Jimmy at Fallon auto mall worked with my wife and I and sold us our 2014 ram 1500. The truck is like brand new and we are very happy. I would recommend anyone wanting new or used to go see them!

Jessilyn Strom

I purchased my 2015 Ford Focus from Jessilyn Strom......She was courteous, knowledgeable, and friendly. She is well liked by her co-workers..I highly recommend her if you are planning to purchase a Ford or Toyota......Sincerely, Robert Meldrum

Never had a better experience buying a car.

Milt, Manny, Spencer and Dave were the best! We have never had a better experience buying a car. Very professional, knowledgeable, and friendly. Would recommend them without reservation.

Wonderful Shopping day!

Our experience was a pleasure. We were in and out in 2 hours. The easiest car buying experience I've had. Thank you Fallon Auto Mall!

Two deals, two happy people

Manny Haase and the staff of fallon auto mall went above and beyond twice for my wife and I and for that we have nothing but praise and thanks for them all.Thanks Manny and your wonderful associates.

Great buying experience!

[ had a hassle free time buying my car. Jimmy Chicola was so pleasant and knowledgeable.He made the car buying experience pleasant and it went very quickly. The car was listed on the Fallon Auto Mall internet site. I was very pleased it was priced in my range and it is truly a great car I purchased a 2009 Impala SS.

Awesome an No Hassle Experience

Fallon Auto Mall (Spencer and Sharon) are AMAZING. This is the 2nd vehicle we purchased from them and it's ALWAYS a GREAT experience. I recommend them to all my friends and family. They have fantastic, customer service, friendly, and no hassle. I HIGHLY recommend anyone that is in search for a vehicle to check them out. They have a large variety to chose from....You WON'T be disappointed.

Hassel free and enjoyable

We were greeted with a friendly non invasive salesman. We just had a light hearted conversation which turned into viewing a truck that was recently traded in. Talked to the finance mgr. who provided several options with no pressure. Overall time spent actually making the purchase was less than 2 1/2 hours, which was spent in a confortable customer area complete with coffe, soda anf tv. Our truck was delivered cleaned and fueled up. We will be return customers.

Another amazing experience

Another amazing experience thanks to Manny, Spencer and the rest of the crew. They were professional and listened to my needs. They found the vehicle I wanted and made it happen. I'll continue to make the drive from Reno.

Dodge Durango Dream

Fallon Auto Mall turned a chaotic situation in to an absolute success. They suceeded where Carson Dodge could not. Spencer and Sharon were both customer service oriented and all around awesome people. Thank you for everything! This is the only place I want to purchase a vehicle.

Awesome service.

The experience was great! I was greeted right away by Jimmy. He helped me look at what I wanted and showed me a couple different options. I talked to Sharon who helped me decide on what I wanted and Jimmy helped make it easy while I was at work to get my finance application set up. They made it easy so I was able to make the purchase and leave with my new car on my lunch. Also the price was unbeatable haha. They got me a pretty awesome deal for being a first time buyer.

Fantastic

What a wonderful experience! Before I had ever walked In the door Sharon went above and beyond helping me find my vehicle! When I arrived the car was set aside, and Jimmy and Sharon, along with Milt and Spencer were such a great, supportive, professional and helpful team! Thank you all! 5 stars! I would definitely recommend!

Amazingly Rewarding

My husband and I knew it was our year for a car. But little did we know we'd drive away in our jetta before our tax refund. Afraid that it was to good to be true, fallon auto mall had high hopes and gave us nothing but a rewarding experience and our perfect first family car. Thank you so much!!!

EXCELLENT DEALER

We found the vehicle we were looking for at Fallon Auto Mall. They held the vehicle while we travelled since we do not live in the area. Our sales representative Greg was very nice and helpful throughout the transaction. We would definitely recommend this dealership for anyone wishing to purchase a new or used vehicle.

Excellent

Fallon Auto Mall was such a great company. Everyone there was excellent! If any of you out there are looking for a new car or truck, just stop by and take a look. If you cant find what you want because they are a small lot just let them know what you are looking for and they will do their best to find it. Shaun King was a great help in finding what I wanted. He was not pushy in his sales and listened to what I needed and what I wanted. I also got the pleasure to meet Jimmy Chicola and he was also amazing. I am grateful to a company that doesn't beat around the bush and tells you straight up. I am not a sugar coat it sort of person and am thankful to this business. Give this place a try and I am sure you will not be sorry. Thanks guys. Ill talk to you soon for new running boards for the truck. And please make sure my jeep goes to a good home.

Amazing!

Fallon Auto Mall went above and beyond for us! Amazing people to do business with! Will return again and again and will recommend them to ANYONE!

great job by shawn

I want to thank shawn for working with my daughter on a new f150 truck she came in looking and ended in buying cause of the great care that shawn had givien to her made her feel at ease and she got the vehicle she needed for safety of her daughter and herself and kept the price in her price range ty shawn for the care you gave her I appreciate it ty

Greatest Dealership in Nevada

Fallon Auto mall will be one of the best experiences you will ever have in purchasing a car. From the time you enter their facility to the end of your purchase you will enjoy the entire process. The sales professional Jimmy Chicola treated me and my wife with utmost courtesy, professionalism and client care that was absolutely exemplary in all aspects. Jimmy listened to our wishes, our concerns and answered our questions fully and took his time to find the right car for us, a car which we were buying for our daughter. He explained everything to us in detail from the specifications of the car on through the financial arrangements. At no time did we ever receive any pressure to purchase . The entire transaction process from begining to end was a quality experience for us. This was the second car we have purchased from Jimmy Chicola at Fallon Auto Mall and we will not go to any other establishment to purchase or have our car serviced, We highly reccomend without any reservation Jimmy Chicola and Fallon Auto Mall .

Great service!

Great business! Awesome people to deal with. Jessilyn Strom and Joses. They treated me Great! Bought a pre owned Ford Focus and they made the best deal possible for me to purchase.

Satisfied!!

This was the first time that I have purchased a car and I was able to have a smooth and easy process. Jimmy was able to find the right car for me and he was able to answer all of my questions. I had a great experience! Thanks again!

Great service and very professional

This is the first time I have purchased a vehicle from Fallon Auto Mall. I have used the service department and was pleased with the professionalism. My wife and I worked with Jimmy Chicola. She was dead set on a Toyota Tacoma out of our price range. Jimmy suggested a used Ford F150 with low miles and factory warranty. It was perfect and my wife fell in love. Thanks to Spencer and Jimmy for listening to our needs and working to get us a great deal.

"Integrity"

My wife and I moved from our home (small) town in Washington state to Fernley, NV in 2007.We had purchased a few new cars by then (we are 50 yrs old), always from basically the same Ford dealer in Wenatchee, Washington. A small town dealer generally needs to take care of customers "first" as any bad news will travel fast.....sometimes even false bad news.I started using Fallon for service in 2007-2008. The service department has always been fantastic for us. They maintain our old F-150 (2006) the truck has 170,000 miles on it, and is still going strong. So much so that we have purchased a Super Duty from Fallon; and are giving the F-150 to our daughter. I have great confidence in the Fallon service department.We just purchased the Super Duty last week. This is a major expenditure, so I did some shopping around. Fallon is family owned and in a small town they are very customer oriented. We also purchased a new 2012 Fusion from them in 2012. Other dealers in the area did not give me the same feeling of "integrity" that I get at Fallon. When I spend as much money as we did on the Super Duty, I would rather spend it to support an honest business, and honest people. They want you to be happy with the purchase, there is no pressure at all.We are ALWAYS treated with a great deal of respect at Fallon. The price paid for both new vehicles purchased there was fair. After shopping around Northern Nevada for the Super Duty we went back to Fallon and indeed received a very good deal from some very good people.Without making this a long and boring read covered in details and supporting objective evidence of honesty, you just have to take my word for it, there is a great deal of integrity at Fallon Auto Mall.There is high level of integrity and an honest culture at Fallon Auto Mall.Ted K.-Happy customer purchased two new vehicles at Fallon-Use the service department exclusively since 2007

Fallon Auto Mall is our first call for our vehicle needs

My husband and I recently bought a Ford F150 from Fallon Auto Mall and we are extremely pleased with the purchase. The sales team we dealt with (Jess, Milton and Spencer) were professional, knowledgeable and accommodating. We have both bought numerous vehicles from here over our whole adult life. In fact, we now have 5 vehicles and a camp trailer that were purchased from Fallon Auto Mall over the years. Fallon Auto Mall is our first call for our vehicle needs. Thank you - Kevin and Lesa Pasquale

Just looking

Went into the Auto Mall on a whim and looked at a few SUV's. Never once felt pressured or hounded like most car lots! Ended up taking home a new Explorer! Easy to work with and very thorough on explaining everything to us! Thanks for making car buying a positive experience!

very friendly service

very helpful when buying our vehicle and also the service department is great. Everything has been made simple, even though they're going through construction.

Dealer rating

Overall experience was pleasant. Jess was very friendly and knowledgeable and addressed my concerns.It was our second vehicle purchase with Fallon Auto Mall and we thoroughly enjoy Spencer and his wit. He remembered us and made us feel welcome. He is a true asset to the dealership.

very good

Greg does a great job at getting you the model you want at a the best price in all of northern NV and service department is helpful and courteous.

Quick

We shopped around for a new car and Fallon auto mall had the best price on the car I wanted and I felt like we were in and out of there quickly. Jess was very helpful!

Excellent Product and Service

We have purchased a number of new automobiles from Fallon Auto Mall over many years. We just purchased a 2016 Ford Fusion on, October 15, 2015. Our sales person was Jessilyn Strom. We give her an excellent rating in all aspects of the transaction. She made our experience most pleasant. We highly recommend Jessilyn along with this dealership.

Wonderful!!

Manny and Spencer along with the rest of the team at Fallon Auto Mall went above and beyond to make our out of town buying experience fast and easy. It was a fast easy process was definatly worth the drive for us!!

Excellent

Excellent would recommend to family and friends all day long. Same great service as we had 13 years ago buying a new F250. Fallon Auto Mall obviously understands customer service.

Best experience every

I was very nervous about buying a car form a car dealership. Buying from this dealership turned out to be a good choice. From the time I started my search on the internet. Until I had to go to the lot. Joses and Jimmy stayed in touch thru email and phone calls. When I showed up to look at the cars I met Joses and Jimmy they both were very nice and helpful and not overbearing. Joses, Jimmy & Spencer made this the best experience every.

Wonderful experience, and We would recommend it to everyone

Yesterday we went to fallon auto mall and were met by a sales consultant named Jimmy who worked with us and got us in a car of our choice. He was amazing and so was the entire experience! Never knew car buying could be so pleasureable.. Manager Spencer was equally as helpful professional and kind. We would recommend the dealership to everyone. In fact our next vehicle will also be purchased at Fallon Auto Mall.! Just cannot say enough about how we were made to feel and how they made the car buying experience pleasureable. Thank you Jimmy and Spencer!

Came in for oil change......Bought an additional vehicle

Was in for oil change and decided to look at trucks...OLD trucks....Jessilyn introduced herself and she showed me a truck they just got in and also an Explorer with a truck body. She introduced me to Joses, her colleague, After checking out several possibilities, I decided on the older truck which I saw earlier. Jessilyn and Joses were an excellent team, coordinating not only my concerns, but also the repairs and service...... These guys work well together Kudos guys>>>>Thanks David Enteles

It was great!

I was interested in a used car and they were very willing to work with me over several days. The whole transaction was completed over several lunches until I drove of with my 2013 Hyundai. They gave me the price I asked for and what I was looking for in my trade. They are great people are the way around!

GREAT DAY!

I RECENTLY WENT IN TO "LOOK" AT A TRUCK, AND HAD IT HOME IN MY DRIVEWAY THAT NIGHT. IT WAS A GREAT DAY ALL AROUND. MY SALES ASSOCIATE MANNY WAS TOTALLY "A NUMBER ONE". MY FORD RANGER IS TOTALLY EVERYTHING I WANTED, AND WAS LOOKING FOR IN A TRUCK. THE SERVICE FROM FALLON AUTO MALL WAS EXCELLENT, AND I HAD A GOOD EXPERIENCE WITH THEM THROUGHOUT THE WHOLE BUYING PROCESS. I HIGHLY RECOMMEND THIS DEALERSHIP, AND WILL NOT THINK TWICE ABOUT CONSIDERING THEM, IF I EVER NEED ANOTHER VEHICLE IN THE FUTURE.

Transparent & honesty

This was the best car buying experience we ever had. We bought the truck we wanted at a fair price.No pressure or games. Jessilyn was our sales agent, she did a great job. They also were able to give us a better interest rate on the loan than our personal bank. We will shop here again ! J & J Lum

Good experience

Fallon Auto mall has always been a good experience this is the 3rd vehicle we bought from them, and it has always been a good experience with no pressure. I always take good care of their customers.

Miscommunication but turned out great

There was some miscommunication and another dealership sold my truck. So Fallon auto mall had to go all the way to Northern Idaho to find a specific truck. Came in the next day with other incentives for the troubles!Thanks Manny and Fallon auto mall

Excellent Customer service

Jimmy, Joses and Spencer are awesome. Great to work with and had lots of patience working with me while I made up my mind what vehicle I wanted.

the salesman, Greg.

My salesman Greg was by far the best salesman I've ever had in my 71 years, I purchased my first car 53 years ago from the ford dealer in Reno, Richardson Lovelock Ford, but I've never had a better experience then I had with Greg at Fallon Auto Mall, My Wife, who hates to deal with car salesmen, actually had nothing but good things to say about Greg, Great salesman great place to do business, we will return when we buy another new car.

Best Car Buying Experience EVER

The best car buying experience I have ever had was at Fallon Auto Mall. I recommend that you ask for Jimmy Chicola. He is the best car salesman I have EVER dealt with. As a woman I was REALLY hesitant about going to look at cars by myself, but Jimmy made it so easy and so fun. He was absolutely GREAT, and I felt that I got a good deal on my new car.

Great deal, great service

I have been in the market for a new car for quite awhile now. The Fallon auto mall is my local hometown dealer and after the deal they gave me and the service I received I don't understand why I even attempted to go to any other dealership. Manny, and Jimmy we're great there were nearly no negotiations required because the deal was just that damn good in the beginning. Once I got my approval I wasn't expecting to get my new Focus St for another day. They had me the car the same day, sent a driver to get it and when I got to the dealership after work to sign the car was already being delivered. I was in shock they were able to get it that fast and I have no regrets going with them. They made the buying experience super easy and quite enjoyable. I will recommend anyone to go see Manny and Jimmy if they're in the market for a new or used car.

Just Great!!!

I worked with Greg Mitchell I have a mail contract with my wife and called spoke with Greg no hassle friendly easy to work with

Just Great!!

Shaun and Spencer were courteous, knowledgeable and friendly! Shaun knew all the answers to my questions about the Ford Edge and was great about answering ALL of them. I never felt like I was hurried or that another customer was more important. Thank you everyone!!

Wonderful experience buying my Ford Focus Titanium Hatchback

I worked with Jimmy and Jess at Fallon Auto Mall. They were helpful, followed up with phones, were kind and respectful. I had talked with several Ford dealerships and the reason I went with Jimmy an d Jess at Fallon Auto Mall was because of the service! The dealership reminded me of the one back in my small hometown in Iowa - friendly, honest, easy going sales people.

Thank you

Thank you to Jimmy and everyone at Fallon Auto Mall. We were overwhelmed with the kindness from everyone, You do not feel like you are a number or a deal breaker. You are well taken care of and will highly recommend anyone to you.

happy days

Jimmy was great and let me explore all my options without pressure. and finally made a choice for 2015 mustang.so happy with my choice and the choice to buy local

Made mom happy

My mom had been looking for a newer car and someone who could work with her credit. The folks at fallon automall not only could work with her credit but found her a slection of cars to choose from. The experience was the best we have ever had buying a car..Thank You Mike Irvin

Bought a new Toyota RAV4

Went to Fallon Auto Mall to find a new car (or even a newer car). Had awesome service from both Jessilyn and Greg..they answered all my questions and were super easy to deal with. Drove away with a brand new 2015 RAV4...easiest car purchase we ever made and at the right price, too.

First new car in 18 years

I finally decided it was time to purchase a "New" car and stopped at Fallon Auto Mall after seeing a banner on their window for "Clearance 2014 models" I have passed this business many times and been impressed with their inventory. However that day they didn't have anything on the lot I wanted and I was not willing to wait and special order. JImmy Chicola greeted me and showed me all of the options and as none fit my needs he told me about a nice pre-owned model. He brought it out, I drove it and I fell in love. I ultimately purchased a beautiful pre-owned Toyota Avalon with rediculiously low mileage and all of the bells and whistles I need. Everyone at the dealership was friendly and helpful but Jimmy was especially cognizant of my wants and needs and had the car ready for me to drive off the lot that very afternoon for my 200 plus miles home. He was very professional at the dealership and concerned as he contacted me several times about the car and my satisfaction. Doing everything possible to make me think I was the only customer he had and that I was happy. and I am!! He has since called me on my birthday which he didn't have to do. I appreciate being treated this way. I am not young anymore but I still have to do these things (purchase high dollar items) Thanks to JImmy it wasn't distasteful at all.

great experience with Jessilyn

Jessilyn was great! No pressure and very pleasant to work with. It was an easy process dealing with Fallon Ford and especially with Jessilyn. Dealership was very clean and great selection of used cars were available

FAST AND EASY

Sales associate Joses Hall found me the right vehicle I was looking for and kept in contact with me throughout the process. Spencer and Joses were nice and friendly and nothing compared to other car lots.

Great Customer Service

These employees work as a team to provide a good experience in car buying. In spite of delays of no fault of their own, Jimmy, Spencer and Greg worked overtime to get our purchase completed so we did not have to return the next day. We never felt pressured at any stage of the transaction.

Great to work with

Bought a new Ford F250 Super Duty. Jimmy and John were great, especially since I live an hour away. Would definitely recommend Fallon Auto Mall to anyone, regardless of whether you live in Fallon or not. Great to work with remotely.

no hassle

no hassle sale for used 2003 toyota truck i was treated very well by all from sales to service would reccomend to everyone to check them out

Very Nice People, but sadly very dishonest

We brought in our SUV for Air Condition service and were told there was a leak so they drained the entire system of freon and were going to charge over $1200 to repair/replace what was leaking (compressor or entire A/C - depending on what they found). We asked them to put the freon back in, but they refused because they said it wouldn't hold. We went without A/C for over a year because we did not want to pay that much. Last week, we took the car to an independent repairman who tried to find this leak - but once he charged the system up, there was no leak to be found. He pressured up the system and it has been working perfectly ever since. He charged less to refill and tell us there was nothing wrong than Fallon Auto Mall did to drain it and lie about what was wrong. I trusted these people, and was very disappointed to find out that trust was misplaced.

Helpful and Friendly Crew

I worked manly with Greg, when buying my new truck. He was very helpful and didn't push usinto buying the vehicle that day. We did test drive it and he explain everything that we ask and more. When we went back to pick up my truck Greg was off work and Manny helped us withthe final purchase. Spencer was the fiance manager we dealt with and as always he is very knowledgeable and friendly. I have bought a vehicle from him before and know from pastexperience that I can trust him.

JOHN N THE SERVICE DEPARTMENT WERE AWESOME WONDERFUL AND PRO

JOHN and the SERVICE DEPARTMENT WERE AWESOME WONDERFUL AND PROFESSIONAL I WAS TREATED REALLY GOOD AND I TRULY APPRECIATE IT ALSO I WASN'T TAKEN ADVANTAGE OF AND SO FAR SO GOOD I HOPE AND PRAY MY CAR WON'T BREAK DOWN OR FAIL AND IF IT SHOULD I HOPE I WON'T BE THROWN AWAY LIKE TRASH IM ON A FIXED AND LIMITED INCOME I CAN'T AFFORD A VEHICLE THAT'S A MONEY PIT THANKS FROM DEBORAH LASQUADE

Extremely HELPFUL & FRIENDLY....great TEAMWORK

The whole staff at Fallon Auto Mall are extremely friendly...from sales to service to finale'..walking out the door (keys in hand).....Great TEAMWORKThe #1 factor i was leary about going into this was "PRESSURE" & "HOUNDING" from sales people.....JIMMY & GREG you applied none of these techniques.....extremely impressed with their sales skills...thanks it has been a PLEASURE indeed

Very Happy

Greg and John tagged teamed our deal due to their days off. It's refreshing to see this caliber of teamwork, as opposed to other dealer's seemingly, "Me Only" process. They took the time needed to find the exact vehicle we wanted. Two other Ford dealers could not do this, therefor we headed to Fallon Auto Mall. (My advice? Give them first crack before going somewhere else.)

Great service

I sent email inquiries to three area Ford dealers. Greg at Fallon Auto Mall responded most quickly by both email and phone call. They had the vehicle we were looking for in stock. We made an appointment for the following day, met with him, and bought our new vehicle. Very helpful staff, no pressure sales. We will definitely call when we need a new vehicle.

Incredible and fantastic

We now have experienced two sales in a relatively short time. The first vehicle we purchased was a 2013 Chevy Malibu LTZ John helped us with this sale. From the very beginning to the end he made us feel comfortable and welcome. He answered all the questions we had and if he did not know he found out for us. The dealer ship went to great lengths to earn our business. They gave us more for our trade in then anyone else would, we needed a spare key they did that, asked for gas tank to be filled up and they did that, asked for a owners manual and they got that, but the biggest thing was they thought there was a gps system with it and maybe just needed a chip and that they would take of that. It turned out it did not have the gps so Spencer said you really were wanting that I said yes if we could so the dealership went and bought us a plug in gps that was over the top. Up til now we have purchased our cars in Carson City or Reno but we are customers for life because of this experience. As a matter of fact we traded in the Malibu for Dodge Grand Caravan because it meets our needs better. Again for all the reasons listed previously we came back and this time worked with Joses and John. On both transactions we worked with Spencer, hands down the best finance person we have ever worked with. Would highly recommend this dealer ship and staff.

Thanks Jimmy, Milt, and Spencer

Worked with Jimmy, Milt, and Spencer. They were extremely helpful and accommodating to our needs. Milt and Jimmy kept in touch with us and let us know when the vehicle we were looking for had been traded in. We were able to purchase it for a competitive price and when it came to servicing what they sell, they work with you and make the deal right.. Thanks to all three of them.. Jimmy is an extremely polite and pleasant young man who will work extremely hard to find you the right vehicle at the right price. We have known Milt for years and continue to find him honest and willing to work with folks so they can find the car of their dreams. Spencer is very humorous and pleasant, he makes the time fly by while the necessary waiting happens.... We are customers for life... The McNeill's

Jossilyn Strom hepled us get a great used Esacpe !

Jossilyn Strom was helpful & very courteous ! She was NOT pushy & work hard through the used car sales proses. We are very happy with the use Ford Escape we got from you/ her !

great customer service

Manny was awesome and anwsered all my questions with detailed anwsers. Spencer was fast efficient and very detailed explaining the paperwork. All around great experience.

Cool Beans

Was easier then I expected. Took a bit longer because I could not decied which car to buy. Worked with my trade, pricing, and got financing at a better rate then even navy federal or my home town credit union could offer. Got my first new car never thought that it was going to be affordable to buy a new one.

Got The Truck I Needed

Jimmy Chicola made the purchase of my new truck a easy process. My many questions and requirements made it necessary for Jimmy Chicola to put in extra time to get me what I wanted. He went above and beyond what I had experienced with other dealers in the past. I would have no hesitation in recommending him and Fallon Auto Mall to anyone looking for one of their products. When you buy a new car or truck from a dealer, you will be doing business with them for a long time. In this case I believe that I will not be disappointed in any future dealings there. Thanks you Jimmy for putting up with my issues and helping me get the vehicle that should satisfy my needs for years to come. It was a pleasure doing business with you.

Awesome

From the moment I walked on to the lot, Jimmy Chicola jumped up and from the first moment did a great job. He was very knowledgeable, courteous, and the best part is he wasn't pushy. Even when dealing with the back and forth about negotiations, he was very professional. Still not happy he didn't go for my first offer of $50 but at the end of the very quick process I drove off in the jeep I wanted. Thanks to all who had a part in my buying experience especially Jimmy..

Great experience with Jimmy

I didn't think I would be able to get a vehicle from a dealership. Jimmy convinced me to at least try to get one. I work a lot so Jimmy looked around for me and sent me pictures of cars that were in my price range. Then when I was able to make it in I just filled out the application and Jimmy did everything else. There was very little effort on my end. Now I am driving the best car I have ever had! I will be going back to Jimmy for my next car.

Great experience

The experience with Jimmy was great! He was very knowledgeable and worked hard to make this a good car buying experience. The overall service was outstanding and the purchase was conducted quickly and very efficiently. Highly recommended.

Excellent people to deal with

Everyone we have delt with at the Fallon auto mall are true professionals. This will be the first place I go to buy any of my vehicles. Thanks to Shaun, Milt and Tim for getting us what we wanted.

Fantastic Experience with Greg Mitchell

Our experience with Greg was terrific! Greg was able to help my wife and me out with everything we needed. He was very knowledgeable and wasn't pushy in the slightest. He happily let us walk back and forth between cars without hesitation while we decided. He listened to our needs and concerns and was open to look at any option we threw his way. Also, he was willing to work with our budget without trying to up-sell us or convince us that we needed something else. I would definitely recommend Greg to anyone looking for help on finding a new or used vehicle without the high pressure sales typically associated in dealerships.

It wasn't as stressful as I thought it was going to be.

All the sales associates were very knowledgeable and friendly. I was undecided at first which truck I wanted. But after they let me test drive both vehicles I made a good decision. The answers to my questions were very helpful.

Good Folks

The whole deal was handled very professionally. People were great. It was a sixty miletrip, but worth the effort and time. Thanks to all.

Glad I bought a car there.

I stopped in to look at what Fallon Auto Mall offered, not intending to purchase, but the salesman Jimmy Chicola made it so easy. I a took the 2014 Ford Fiesta for a test drive and was captivated, by the comfort, style and price of the car. My husband' and I love the way it handles. We will have this car for many years to come. We will not hesitate to buy future cars from Fallon Auto Mall. It was a pleasure working with Jimmy and Spencer.

AWESOME EXPERIENCE

Our car was 15 years old and we wanted a newer model that would get us better gas mileage. We stopped to just look and over the next three days we bought a new 2015 Prius. We would have written our review earlier but we've been driving all over the place and enjoying our 51 MPG! Anyway, the service was excellent and so friendly! The young man who sold us the car even set up my phone so I could receive calls on the road without even picking it up! Modern technology is wonderful and thank heaven for young people who can help us understand and use it! We had a wonderful experience at Fallon Auto Mall and highly recommend them if you are thinking of buying an automobile and even if you're not, stop by and tell Spenser hello! Our salesman was simply wonderful and so helpful, so ask for John Christiano also!

2014 Toyota Sienna

My wife and I were looking for a family car to put our twins in and potential future babies. The Fallon Auto Mall was very helpful in finding and getting us the exact car that we wanted for a reasonable price. My experience with the staff was great and the car is working excellent!

2010 Jeep Wrangler

All in all a positive experience. No pressure from sales. Fair asking price and a realistic value for my trade-in. Finance offered an interest rate close to what we could have done with our own bank, and with a whole lot less time and trouble. This is my second purchase from Fallon Auto Mall in the past ten years, and I recommend them to anyone looking for a new or used vehicle.

No Pressure Sales

Tim, Jessilyn and Shaun did a great job! We appreciated their no pressure demeanor. They helped us get the car we wanted and at the price we wanted.

Greg Mitchell gets a 10.

I recommend Fallon Auto Mall to those who wish to escape the high-pressure urban sales environment. I purchased my car at a fair price and Greg Mitchell was "a gentleman and a scholar" throughout the process. The sales manager of course presented the stock additional options at the signing but at no point was there pressure or pushing. It was a calm and pleasant process throughout. Brian

My Ford Escape Purchase

My experience with Fallon Auto Mall was a positive experience. I found the Ford Escape that I was looking for on Car Guru.com. I called and spoke to both Jimmy Chicola and Greg Mitchell. They made the purchase very easy, after the conversation with the finance manager, the purchase price was right. Both Jimmy and Greg made sure all my concerns were addressed. That was much appreciated. The people I dealt with at Fallon Auto Mall were courteous, professional and easy to work with.

Quick, comfortable and friendly service

I bought a 2013 Ford Focus today from the Fallon Auto Mall and the experience was easily the best I've had as far as car dealerships go. Jimmy Chicola and Spencer were very friendly, not pushy whatsoever and willing to negotiate to the best of their capabilities. Those qualities are some you will find lacking in other dealers these days. As I drove off the lot I did not feel scammed or cheated in any way I got a great deal and it was done quickly and efficiently!

Greatest purchasing experience ever

My purchasing experience at Fallon Auto Mall was the greatest and best experience ever. Jimmy Chicola is an exemplary sales agent who is dedicated to his clients and is diligent about his business of providing outstanding sales experience to his customers. He is courteous, efficient, and effective and it was a tremendous pleasure for me and my fanily having him as our sales agent. Jimmy Chicola is truly an asset to Fallon Auto Mall. I purposely drove to Fallon Auto Mall to do business there because of my first telephone conversation with Jimmy.

"My Experience at Fallon Auto Mall"

We live in Reno and spent all weekend covering dealers from San Francisco to Fallon, Nevada. From the moment we walked in the door, it was like going back 50 years and buying a car. No frills or fuss; a regular coffee pot was brewing regular coffee. The infrastructure is modest and the overhead appears to be conservative. This in part, I am sure, is part of the reason we were able to negotiate a great deal with not a lot of hassle. The customer service was excellent and accommodating. I will definitely be a returning customer and recommend them to anyone in the market for a new or used vehicle. I worked with John Christiano and Spencer Johnson.

Didn't have to play the numbers game!

I have nothing but good things to sale about Fallon Auto Mall. We were shopping for a new car and went to Toyota in Reno. Reno didn't have the car, they were going to charge a very expensive dealer to dealer charge, kept adding additional pricey upgrades we didn't ask for, kept us waiting for a long time, did not come down on their price until we showed them the exact same car at a different location for 3K cheaper from our phone, and their service attitude could use some improvements. When we went to Fallon Auto Mall, they were able to find the car we wanted, no additional charges, no dealer to dealer fee, and their attitude was awesome. When the car came in, we did not wait long to sign papers. Jimmy made sure we were entertained for our wait by showing me all the features my new car offered and making sure my phone was connected to the car's bluetooth feature. This was the easiest car buying experience I have ever had. There was never any pressure to buy something we didn't want or any phony car salesman persona.

Experience at Fallon Auto Mall

I worked with the following Sales Reps:Joses Hall; Nick White and Spencer Johnson. I could not ask for nicer people to work with. It was the best experience I have buying a car. Thank the three of you.Renee HoltHawthorne,NV

Vera's New Car

They were great!would work with them again, worked with us until we reached where we wanted to be, check them out when you need a new car

Straight Forward & Honest

Joses Hall was professional & honest. I felt certain I got a good price on the vehicle and the overall experience was actually fun. I recommend Fallon Auto MAll to anyone whom has been turned off by cheesy offensive sales techniques. Joses, Spencer and the rest of the crew at Fallon Auto Mall offer a pleasant alternative to the typical unscrupulous high pressure sale.

A "no-hassle" experience

Jessilyn was very helpful with my decision on the car that I purchased. No pressure tactics, just a good down-to-earth person who is trying to get you the vehicle you want. Also I appreciate Fallon Auto Mall's web site where you can get an idea what's in stock.

2012 car

They have Great service. They really worked with our budget to get us the car we needed. loved the car selection and variety. Very pleased with the overall experience.

Our experience buying our 2014 Ford

Our Sales Associate were Jessilyn Strom and Greg Mitchell both were very knowledgeable about the vehicle and fun to deal with. Would recommend either one for your buying experience.

Car car buying experience!

Good no pressure sales experience! Great car pricing! Fair trade in values! Friendly people! This was an easy car buying experience! We got the car we wanted for the price we wanted to pay.

A Pleasure to Buy Here

It's nice to have a place you can go to buy something where you don't have any pressure, can just relax and get the information you need, then make the choices you feel right, and get great services. Thanks to everyone there at Fallon Automall, especially Greg Mitchell, Shaun King, and Spenser Johnson! Take care and God bless.

Best deal ever

I was shopping for Venza 2014 to see if there would be a remotest possibility of absorbing the car that is 15k upside down. To make the long story short, it was not only possible, but in overall, I would pay only fraction more than financing the vehicle on the retail value at close to 0 percent APR. No other dealership, including some in California would even come 1/3 close to this one. If you are in doubt, just take this story and ask Spencer. Not only that he treats me like one of his buddies. That was truly amazing. I have never exeperienced anything close to this. John and all others were very nice to me as though they knew me for a long time. In Fallon automall, no one will push you into buying anything. They won't even ask you to run the credit first just to see how the price turns out. They can appraise your car and give you the estimate of the payment that is closest to the real thing without running the background check. That can only come with experience. I guarantee that you will have far better buying experience from here than from the place that won multiple president's award or the place with floors full of cars. If you are in doubt, come and see it for yourself.

Epic Experience

Usually car shopping is stressfull, but Fallon Auto Mall was totally stress free!! Tim Mitchel & Shaun King rock, along with the rest of the staff. The whole process was wonderful & I totally LOVE my Camry!!! Thank you!!!!!!!!

I have never experienced this level of service and honisty

Fallon Auto Mall in Fallon, Nevada of all the dealerships I have bought cars at from five stare Chrysler dealerships such as Air Park Chrysler Jeep in Scottsdale Arizona to Lithia cars lots ranging from Subaru/Chrysler-Jeeps/ etc.. all over the West has everyone of them beat hands down!!! Not since the sixties has any car or truck dealership treated me with the respect of straight forward this is what we can do to finding out the next day when your sales representative actually brought the final paper work to our home for final approval from my wife and I, even though Fallon Auto Mall not knowing if my wife and I would do the deal or not, be that courteous and willing to work with my time schedule and calendar to Fallon Auto Mall's impeccable manners but most of all their truthfulness and willingness to go that extra not mile but literally Miles to not only make a deal happen but make it the very best deal my wife and I have ever encountered on a new car or if we wanted a five start used car. I cannot say enough good things about my personal experience with "FALLON AUTO MALL" of Fallon, Nevada. I actually felt like I had just bought my favorite Ice cream from an old family owned establishment. So thank you all at Fallon Auto Mall for all you did to make my wife and I feel so comfortable in the buying experience of an automobile that I literally have not felt since the early sixties. If every business of every kind treated their customer with this kind of care and personalized service it would be such a better country to live in. With our sincere tanks and admiration, William and Cheryl S.

GREAT EXPERIENCE

The experience in all was stress-free. I never felt pressured and they made sure my family and i was comfortable. the negotiation was fair and straight forward. Would recommend!

Simply Awesome

I have bought three cars, including this one from Fallon automall. I have already posted two reviews here so I am not going to elaborate how Spencer, John, Jimmy, and Shawn have been so helpful to me on making a fine trade in on the car that is almost 8k upside down. In short, they are just freaking awesome! Just come here and see it for yourself.

Purchase F150

Nick, Danny, Spencer and Joses were very helpful, friendly and professional. We will recommend Fallon Auto Mall to our friends and neighbors and we will be back for service work.

Great Overall Experience!

Very customer friendly. Everyone from the Sales Associate, to the Finance Manager, to the General Manager was very professional and helpful. They made the experience stress-free. Would highly recommend Fallon Auto Mall to anyone in the market to buy a car.

Excellent Customer Service

Jimmy and all the staff at Fallon Auto Mall really were great. Not the pressure like in the big city dealerships. They were able to find the right vehicle for me and were able and willing to work with me along the way. Very satisfied with my purchase and will always recommend them to any of my friends or family.

Fantastic!

What a great experience my family and i had at Fallon Auto Mall. Everyone there was kind and curtious. Jimmy Chicola showed us a vehicle that was perfect for us, well done Jimmy; thank you. Charlotte

I would highly recommend Fallon Auto Mall ! I

I had the pleasure of working with Spencer Johnson & he is wonderful to work with & very patient when it came time to explain all the bells whistles on my new Ford Escape ! When he showed me the auto park feature I screamed thinking we were going to wreck & he did not exit the car !

Shaun knew exactly what we were looking for

Shaun called us with the perfect match to our list. The deal went smooth and quick. It was most definitely worth the drive to Fallon.

Joses did a great job at finding me the perfect...

Joses did a great job at finding me the perfect 2014 Ford Explorer. After telling Joses exactly what I wanted he went above and beyond to find that Ford Explorer for the right price. In no time at all Joses and Fallon Auto Mall found an explorer and had it at the dealership the next day. Joses very helpful, knowledgeable and kept me updated every step of the way! Thank you again Joses and F.A.M!

I bought a 2014 Toyota Tundra from Fallon Automall and...

I bought a 2014 Toyota Tundra from Fallon Automall and worked with Danny Aboytes to finance and purchase the Truck. Danny was great to work with and definitely not a high pressure car salesman. I don't do will with high pressure car salesman.. The other dealerships I visited had high pressure car salesmen and that was a complete turn off from buying a vehicle at their dealership. Danny and folks at Fallon Automall provided a fair price, even offered to deliver the vehicle to Elko as that was going to be an issue driving back to get it. I had a good experience and would recommend Fallon Automall and especially Danny Arboytes to anyone shopping in the area for a Toyota, Ford or GMC.

When I first called to find out more information about a...

When I first called to find out more information about a car I was interested in, Danny had amazing customer service and assisted me very well. He was not only helpful, but very reliable. When I went to Fallon Auto Mall to see the car, Danny was very enthusiastic and very friendly. I felt very comfortable to ask him anything and he was very knowledgeable of all the questions I asked about the car I was interested in and more. I test drove the car and feel in love. Within a few days, Danny put together the paper work and contacted us promptly about the bank decisions. My whole experience in short went very smooth and not only Danny but the whole staff was very friendly. I will most definitely recommend anyone to this dealership because not only do they have reasonable prices, but their customer service is phenomenal. Thank you! Noemi and family

I had an awesome experience at Fallon Auto Mall. I had...

I had an awesome experience at Fallon Auto Mall. I had shopped around in Reno for a week or so and almost bought a car from another dealer. I heard a commercial and decided to check out their site. I found the same year make and model of the car I almost bought for less money. I called up the dealership and spoke with Greg about the vehicle, and about my trade in. I even worked direct with Ronny the GM! We talked about the different options I had for a few days. Ronny and Greg helped me get the financing I needed for the car that I wanted. I was offered a very fair amount for my trade in as well. I am very please with my purchase and all the staff at Fallon Auto Mall. I would rate this dealership 10/10!!! All of my friends and family will be hearing about my experience!Thank you Greg, Ronny, MIlt and Tim!

My visit was extremely pleasurable. Milt wasn't...

My visit was extremely pleasurable. Milt wasn't pushy, he was very helpful with all of my wants. When I purchase a vehicle I usually walk away hating the vehicle that I just bought because the sales, management and accounting departments attempt to push me into something that I really didn't want or need along with extended warranties, etc etc etc....the list goes on. I let Milt know what I wanted...the type of vehicle, the price, interest and payments that I wanted and he and the staff delivered. I definitely WILL recommend him to people that are looking to buy.

I heard many good things about the new 2014 highlander....

I heard many good things about the new 2014 highlander. But I already own a highlander and It is still considered new to me, It's only a year and a half old. I bought it from Fallon Auto Mall. When I was in Reno area a couple of days ago I have decided to stop by Reno Toyota to find out how much I can get for the trade in on my current vehicle so that I can decide whether or not it would be even wise to look for a new vehicle. Well I was presented with the credit application and was asked to provide my driver's license, since the sales person said it would take about an half an hour to come up with an estimate of the trade in value and thus he wanted to save time for me by getting both process started at the same time. Well that's not the way I wanted to buy the car. Well I left. I did not see why I have to give my personal information away just to get an appraisal for my vehicle.Two days later I decided to try Fallon Auto Mall one more time. All I wanted was to find out how much I can get for trade in.Here is where Fallon was different from Reno. Kenny did exactly what I have asked for. He then asked for the vehicle that I was interested in and Ronny ran some number on spot and gave me a good understanding of what the payment would look like. And no drivers license and no credit app. paperwork. Well that is exactly what I wanted. And numbers they presented made a lot of sense, although it was not the price range I wanted to see. So I thanked Kenny for his time spent and and wanted to say Ronny hi and bye before leaving since he is the gentleman that helped me greatly last time with my previous purchase of 2012 highlander. When I was about to say bye, Ronny asked me if I was close to making a deal. I said no, and I am sure he understood. Well he worked his voodoo or something and got the number working to the level I wanted to see. I just couldn't believe what he did. To make a long story short, I was able to trade my highlander in for the full payoff amount and got a very low APR for the new highlander. with nothing down. It truly warmed my heart when Ronny said I was like his family and treated me like a real family member. In all, the whole process took less than a half an hour and I am now with a new highlander. There is not much to buy in Fallon other than some dairy product, some fruits, alfalfa and hays, and Toyota. If you are serious about buying a new Toyota, want to be treated like a real human being and not some number, and work with sales people that actually understand what you want, Give Fallon a try.

Recently purchased 2014 toyota tundra with Greg Mitchell....

Recently purchased 2014 toyota tundra with Greg Mitchell. His knowledge and professionalism was the main reason I chose to buy from Fallon auto mall. They went absolutely above and beyond to make this one of the most painless car buying experiences I've delt with. I've referred my friends and family to deal with Greg and the staff at Fallon auto mall they truly were professional.

I've never had such a great experience with a...

I've never had such a great experience with a dealership before the Fallon Auto Mall. Sales rep Danny Aboytes is great to work with and found exactly what I was looking for. I would definitely recommend this dealership and sales rep.

Had a great experience purchasing my first new car! Sales...

Had a great experience purchasing my first new car! Sales rep Danny Aboytes was amazing, found exactly what I was looking for in the right price range. Highly recommend Danny and the Fallon Auto Mall if you are buying a vehicle!

Salesman, Greg Mitchell, is very pleasant, congenial,...

Salesman, Greg Mitchell, is very pleasant, congenial, knowlegeable, no pressure, making for an enjoyable enperience. FI Manager Joe D. was also professional, straight-talking, and friendly, low-pressure, get the deal done. Negotiating the deal was low-pressure, friendly, "everybody wins" manner.Best purchase experience of an auto ever!

We needed to purchase a new vehicle that would fit the...

We needed to purchase a new vehicle that would fit the adventerous needs of our family, because the reliability of our old suburban. Milt and the team at fallon auto mall where very patient and really went out of they're way to find us the truck that fit our needs in the price range we could afford, which included getting the truck we wanted from another ford dealership because they didnt have the exact model we wanted in they're stock. The experience was nice change to the imtimidating scare tack ticks we have experienced at other dealerships. Becuase of they're amazing customer service we were able to get the options we wanted with out paying for the ones we didnt need. When we picked up the truck they took the time to detail it and fill it up with gas, which was not the way it was supplied to them from the other dealership. Also they took the time to explain all the features and help us set up the phone link capabilities that niether my wife or I have ever had experience with. I have already started recommending them to all of our friends and family. I dont think we will ever go to a different dealership again!

The experience was great. They gave me an honest KBB...

The experience was great. They gave me an honest KBB price on my trade in, and below KBB price for the vehicle I purchased. The staff was very nice and accommodating. They went the extra MILE TO MAKE ME HAPPY.

I went in there on 10/22 and they gave me a price and...

I went in there on 10/22 and they gave me a price and price they were going to pay me 15000 and I signed 10/23 I showed up with my truck to trade in they stated o we input the wrong info well I called the general manager Tim and Tim stated I'll call u back in a hour I never got a call so I called him will he was at lunch not even worry about the deal well he called me back 3 hours later and proceeded to cuss me out in front of my 68 year old mother and then hung up on me I've called multiple times to talk to the owners and they won't let me they send me to Tim the genral manager will I put a yelp review on them its not there any more now one of the employees Joe deloga put a good review stating he bought a vehicle from them its kinda funny I was the only review yesterday now multiple reviews on there from there friends family and employees what this company fails to realize what they did to me was against the law and now deleting my review is against the law. They have no morals ethics or respect. They are lyers cheaters and thugs. I don't recommend. Nobody goes here for you car.

Milt was awesome. We chose the vehicle we wanted and it...

Milt was awesome. We chose the vehicle we wanted and it was ready when we arrived and we were on the road in our new Toyota. I will tell all that the drive to Fallon is well worth it for outstanding customer service. Thanks again Milt you are great!!!

Nick was very helpful and knowledgeable about all of the...

Nick was very helpful and knowledgeable about all of the cars we looked at. We finally settled on one and once again he had all the answers for my questions. Greg was also very helpful. Cory Carstens also was very helpful with several items I had questions on also. We have purchased several vehicles over the years from Fallon Auto Mall and have always had nothing but excellent service. We highly recommend Fallon Auto Mall to anyone looking for a vehicle. We know that dealership will take excellent care of them.

Initially contacted them on referral from TrueCar. Price...

Initially contacted them on referral from TrueCar. Price was as good as stated with none of the frequent dealership games. Price substantially better than in nearby larger city. They quickly made the changes I requested in the contract when I changed my mind on one of the terms.have already referred friends

We purchased a Toyota RAV4 Limited in June 2013 and were...

We purchased a Toyota RAV4 Limited in June 2013 and were very satisfied with our experience. Greg Mitchell was especially welcoming and did all he could to meet our specific needs. He was patient with all our requests for information and did not try to "hard sell" a vehicle. We knew what we wanted and he did all he could to help us out. He is a highly competent young man and defintely an asset to Fallon Auto Mall's operation. We are very happy with our RAV4 and the manner in which we were treated for the sale.

When my husband and I were looking for a car for the...

When my husband and I were looking for a car for the start of our new family, we chose Fallon Auto Mall as recommended by family and friends because they said that the service was fast, and that the dealers would be willing to work with you in order to get the car we really wanted at a fair price. When we came in we got exactly that. The service was friendly and they worked hard to get us into the 2013 Toyota Corolla. They even went out of their way to make sure we got the one we had wanted due to the fact that the only Corolla's they had on the lot were a sport, an L, and an LE Special Edition. What we were looking for was a Corolla black LE, and they worked hard to get us just that, and found us the best deal possible. Everyone in Fallon Auto Mall was quick and they worked efficiently as a team. I have recommended Fallon Auto Mall to everyone I know since my experience there.

Best car buying experience ever! All the salesmen were...

Best car buying experience ever! All the salesmen were very friendly and helpful. They definitely went above and beyond. I will be referring all my friends and family there. Thank you FAM team!!!

Nick and sales manager Ronny were extremely helpful to me...

Nick and sales manager Ronny were extremely helpful to me and my wife upon our arrival in Fallon. We needed a new car quickly, and they helped us work through an unusual credit scenario which many dealers might not have bothered with. All of the staff were very friendly and welcoming, we had a test drive ready to go within minutes of our arrival and once we had decided to purchase the car, Nick found us some Ford incentives to save us $3000 off the new price. Overall, I would definitely recommend Fallon auto mall, and I hope that the service department is as good as the sales team!

I visited Fallon Auto Mall today 8-18-13, looking for a...

I visited Fallon Auto Mall today 8-18-13, looking for a good used car. I am happy with the car that I purchased today. The staff especially Nick White; drove to my home and picked me up to take me to the dealership so that we could complete the transaction. Mr. White was kind, considerate, and knowledgeable, remembering the things that I said were important to me in purchasing a vehicle. I was given lots of time to look at various vehicles, and he honestly answered all my questions. He also volunteered additional information that in hindsight I was glad to receive. Mr. White is an individual I would deal with again. It was a pleasure doing business with him. He is an asset to the sales team at Fallon Auto MallSincerelyBob & Mary Freedle

Fallon Auto Mall and their staff were very helpful and...

Fallon Auto Mall and their staff were very helpful and informative. We would recommend them to family and friends. We would buy another vehicle again.

The Fallon Ford Dealership sales agent, Spencer Johnson,...

The Fallon Ford Dealership sales agent, Spencer Johnson, was always available to answer questions in a courteous manner when asked about the vehicle suited for our needs. He made himself available to answer questions about our vehicle of choice, extending his sales expertise in the matter even after normal business hours. Overall, Spencer set the environmental climate for a positive vehicle purchase.

Very friendlyno stereotypical used car salesman here. ...

Very friendlyno stereotypical used car salesman here. Willing to listen to my needs and find what I wanted. Not what they wanted to sell me.

We were looking for a car, and Spencer found us a Great...

We were looking for a car, and Spencer found us a Great one. He is the best. He is so friendly, not pushy. He really cares.

Phil was great to work with. Can't say enough about...

Phil was great to work with. Can't say enough about the whole dealership. This is the 5th time with have purchased from the dealership. This year a new Ford F-350 and Ford Escape. They also have a great service department. Again would purchase from them again and more than likely will do so in the furture.THANKS TO PHIL AND THE WHOLE TEAM AT FALLAN AUTO MALL.

Milton Wallace and his team were nothing but helpful and...