Fair Oaks Ford Lincoln

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 4.9


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Excellent Experience

4.6
gonzalez, melissa 1123 on 12/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our sales person was absolutely wonderful. She was patient and very thorough. We appreciate the great amount of time she spent with us. Excellent experience!


Fantastic Experience (again)

5
Dennis Z on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I came to the United States as an Expat a few years ago everybody warned me that it will be almost impossible to lease or finance a decent car because I won't have a credit score yet. At the time Fair Oaks (and specifically Jeremy Bloom) took good care of me and helped me out a lot. This year my current lease was coming to an end and I wanted to do my due diligence by also evaluating the offers from other dealers. What a waste of time and energy. After a few more than disturbing experiences with some of Ford's competitors I did what I should have done in the first place: I went back to Jeremy and got a great new car at more than fair conditions.


Very Satisfied

5
katewoolard on 11/30/2016

Overall Experience: 5.0

We recently had a wonderful experience with Pam Hammersmith and the staff at Fair Oaks Ford. Our experience was positive and smooth from beginning to end for our recent lease. Pam anticipated our requests, provided insight based on her experience that helped us make a decision we were happy with, and made the closing process as easy as possible. You have our future business!


Smoothest Car Buying Experience Ever

5
adlarson on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went for over 6 years without a car payment and my Crown Vic was literally falling apart so I went to Fair Oaks Ford and the staff was fantastic. No one was pushy and Brandon was awesome. They put me at ease and put me in the car I wanted. They made the process painless and even though I have a car payment once again, it is a very low one and only for a short period of time. They even helped me pick out a very decent extended protection plan. There really isn't anything negative I can say about this place or its employees. It was an hour from my house but certainly worth the trip.


Good Experience

5
Director_cars on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Gio Pina is a good sales consultant. There was no pressure and an understanding of our needs and wants. He was knowledgeable and was very responsive to communicate from beginning to complete end of the transaction.


Great Experience Both Through Email and In Person

5
TJH1323 on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've dealt with Craig Holsman when leasing my last 2 automobiles. He provided competitive quotes each time and was considerate of my needs. He's very customer service oriented and very responsive. He is not a salesman that is going to push unscrupulous tactics to get business. I've enjoyed working with him very much.Craig was unable to be in person the day I closed the deal so I worked with Pam Hammersmith. Pam was prepared, friendly, helpful and extremely great to work with in ensuring the previous lease was terminated to my satisfaction and the new lease properly put to bed. Pam is a real professional.Working through the finance stage with Steve was a pleasure as well. He did not employ any high pressure sales tactics for additional costs added to the lease process for me.


GREAT CUSTOMER SERVICE

5
girls333 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pam while dealing with multiple customers, made us feel comfortable and made sure that our deal went through perfectly. Pam was very professional and followed up with us and made sure everything was going great after taking our new car home. I definitely recommend Pam and Fair Oaks Ford. We are very happy with our purchase.


Great experience!

4.7
KaAhearn on 11/26/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I only dealt with Craig for a few minutes, but Gio spent a lot of time with both me and my husband. He was very well informed on all features of my new car and spent over 2 hours in the rain showing us how everything worked! I would highly recommend this dealership for buying a new car, they were very professional and gave us a great deal.


Love our new Lincoln!

5
MaryAbbott on 11/25/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a really good experience there, we recommend this dealership, they were easy to work with: not pushy and gave us a fair deal.


Great experience!

5
Mkovach on 11/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon was easy to work with and helped get us into the perfect car for our family! I would recommend anyone considering a new Ford or Lincoln to come to Fair Oaks.


Excellent and straight forward buying experience

5
KevinK on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Craig and Brandon at Fair Oaks ford in Naperville was a pleasure. At other dealerships I have been pressured into upgrading to the extended warranty and protection packages. With Craig and Brandon it was a simple no BS experience. They also gave a fair value on my trade.


Very Comfortable

5
openroadguy on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second car that I have purchased here. The staff, both sales and service, is friendly and not pushy. It took very ;little time to discuss my needs and find a car that I am happy with.


Great Customer Experience

5
ScottS1978 on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at Fair Oaks Ford. This past Friday, my wife and I made the decision to purchase a new vehicle. We went in on Saturday and met with Craig Holsman. He was a pleasure to do business with, no bait and switch from the pricing online. I came in with a price goal in mind and he did everything he could to get it there. I came in Pre-Approved through Ford Finance, and while Craig had asked if I would like to check to see if we could get a better rate through a different financing company, he never once applied any pressure on me when I opted to stay with my pre-approved Ford financing. Sales managers at other dealerships I have dealt with in the past would attempt to make me feel stupid for coming in with my mind made up on financing, but not Craig. As someone who worked really hard to repair my personal credit and as someone who is very mindful of how I utilize my credit, it was great to not feel that pressure.Once we settled on price, the vehicle I wanted was not in stock but Craig made a promise to get it in one business day, and he had the vehicle in less than one business day. Amazing! Craig was not available to see us off, as we were not able to get back to the dealership before he was off for the day but he stayed in contact via text to make sure everything was completed to my satisfaction.That brings me to Brandon Caudill, who was also wonderful. Brandon was the sales associate that Craig handed me off to, and he couldn't have been more pleasant to deal with. He was working with multiple customers at the same time, but you would have never known as he was extremely attentive and friendly. The whole experience was quick and painless. The other staff I dealt with (Finance manager, sales manager, cashier, all names that escape me right now) were friendly.I will continue to use this dealership in the future.


Promise made promise kept.

5
Al on 11/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We asked for an internet price with rebates applied. We were quoted a price. When we went to purchase the vehicle, we were given the price quoted.


Friendly, consciencious, educational

5
Satisfied client on 11/19/2016

Friendliness: 5.0 Overall Experience: 5.0

Great dealership which we have used for years. We bought 3 cars from them. They have always been courteous and kept our Fords in good working condition (our Escape is 15 years old). Both sales and service are great. The sales staff continues to improve. Very accommodating! Brandon was super about explaining everything to us and has promised to answer any future questions because there is so much to learn about our new car.


New Lincoln purchase

5
Happycust on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best dealership to do business with. Very professional and everyone goes out of their way to assist. Jeromy is a Rockstar Sales Professional and I would highly recommend him.


lincoln mkz hybrid

2.7
Nancy Klesta on 11/18/2016

Customer Service: 3.0 Buying Process: 1.0 Overall Facilities: 4.0

They gave us a salesman who didnt know whaat he was doing. He couldnt speak english; so very hard to undrstand. Too much time spent running back and forth to the boss,


New truck

4.8
Maritza aguilar on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great place !! My brother recommended this place to us . We when in and found the truck we were looking for. Great prices!! Nice people And good snacks too Thanks!! Gio pina for all your help !!


We love Chris

5
happy camper on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris worked with me for a year on purchasing our new Navigator. We really had our eye on the vehicle but were waiting for the time when the circumstances were right for us. Every time we would come in Chris was super~ never pushy but always patient & available to answer our questions. Finally pulled the trigger and he worked on getting us a deal that worked for us:) Highly recommend you go see him! Additionally the rest of the staff was polite and friendly didn't feel like the competitive spirit that you feel in some dealerships its more of a team effort that I'm sure adds to their success


The BEST of the best!

5
Gary11worth on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Words could never describe the level of service and satisfaction I have received from Fair Oaks Ford/Lincoln in my 30+ years of working with them and my most recent experience tops them all. Two weeks ago I took my 2013 Ford Fusion in for it's scheduled oil change and cold weather inspection only to walk out this week with a 2017 Lincoln MKZ to replace it. As some may see it as a master sales technique, I appreciate the fact that Jeremy Bloom (the BEST of the best) took the initiative to inform me that I had maximized the benefit of owning my Fusion and that there was a huge opportunity to convert my equity into a lease program that would save me a great deal of money. As much as I would have loved to drive a new Lincoln, I doubted that my most frugal wife would allow it. After she received a well written email explanation and given the necessary time to answer her many questions, Jeremy made her comfortable with the idea of converting from a free and clear vehicle to committing to a three year lease. Naturally I am thrilled with the outcome of driving a new car and my wife (the CEO) is happy to not only save money, but have our equity working for us. Thank you Fair Oaks Ford, keep up the good work...


No stress

5
Matt633 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

We looked on line first. Found what we thought would work for us. Went in an Jeremy. Was SO helpful..was there for every question we hadAn the paperwork was super fast. You have to ask for Jeremy...The finance guy Steve was. Hoot...Was nice knowing the car we purchased was inspected by a dearFriends husband Joe.


Another fantastic buying experience.

5
Nan, Cubs fan on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure dealing with such a professional and knowledgeable staff. Jeremy listened to my needs and wants and found me the perfect vehicle. I couldn't be happier that I went to Fair Oaks Ford.


Great Customer Experience

5
West Chicago resident on 11/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One thing I dislike about shopping for a new car is the sales person who hoovers and sometimes smothers me while I look around. The person we worked with struck a good balance.Other dealerships in the past have had sales staff that called way too frequently to see how I was doing in making a decision. Not so with this experience. There were contacts made after our first visit while we waited for the new car inventory to build but they were timely and showed interest in my needs and desires.Everything was there to make this a great car buying experience. Staff had excellent product knowledge. They were willing to work to find the car that we wanted. I highly recommend this dealership.


New car.

5
Ed SVO on 11/14/2016

Overall Experience: 5.0

We came to look at a new Fusion. Serafin Castelan showed us the car I came to see. Plus he also made a suggestion of another new Fusion we may be interested in. We looked at the second car and then the process of making a selection started. There was absolutely no pressure put on us as to either car. When we sat down to deal it was still not a set decision as to which car we would get. As it turned out we got the one he suggested to us and it saved us a nice sum of money. I would recommend Fair Oaks Ford-Lincoln as a place to go for a car. Also Serafin Castelan was a great person to deal with.


Professional and experienced, knowledgeable and fair!

5
My 2nd Lincoln! on 11/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just leased our 2nd vehicle from Pam in 6 months. She is so personable, patient and knowledgeable. We loved our first Pam and Fair Oaks Ford experience this spring and the 2nd one was just as good. Our first car a Ford Fusion, this time with a 2012 MKT trade-in for our new MKX. I called Pam a few days ago, told her what we were thinking about and she found us the perfect car for us. The team was again very knowledgeable and fair. Pam takes the time to understand your personal situation, wants, needs, likes, dislikes that makes the car search buying experience very customized and easy. Because Pam drives a Lincoln (and has for years), she is not only professionally but personally knowledgeable as well. We are officially a multi-car Fair Oaks Ford-Lincoln family and we are very happy!! Thanks Pam, John and Steve!


Great Customer Service!!

4.8
Lkmacke on 11/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just got home from purchasing a 2017 Ford Escape and I must say the care I received at Fair Oaks Ford was wonderful! I always dread going to purchase a new car, so much so that I have had my had my husband do it alone for the past 15 years. After my dealings with Pam Hammersmith and Matthew Kramer tonight that opinion has now been changed. They made me feel very comfortable in the process.Thank you Pam and Matt!!


Excellent experience and care

5
Angelom1119 on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been coming to Fair Oaks Ford-Lincoln for all of my vehicle purchases, Pam is the best to deal with when it comes to purchasing a new Lincoln. Not only does she know everything you need to know for your questions but she brings personal experience with being a Lincoln owner. My experience was more than excellent with buying my new 2017 Lincoln MKZ. I will always come back and recommend anybody looking to experience the perfect service I have received. Thank you for taking care of me like always!


Pleasurable Experience

5
MKCBuyer on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeremy was all the things you want in a salesperson. Insightful, Understanding, Resourceful, Knowledgeable and Personable. A really good experience at this dealership and it will be my first stop for my next vehicle purchase.


Very happy

5
jrosignal on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gio was the best. Quick and easy lease process. I expected to be searching and buying the car to take the whole day but we got home in time for a nap before dinner. Lovely.


Great experience

5
catiec on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time using Fair Oaks. Salesman Clint Schreiber made the entire process enjoyable, quick and painless. He was very helpful in finding me a great deal that fit my needs. I will recommend Fair Oaks to others in the future.


Making it simple

4.4
Keepitsimple on 11/07/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I have purchased several cars from John. He has always made the buying process simple. I worked with Jeremy during the sales process. He was non-pressure and very relaxed. I liked the fact they let me drive the vehicle, on my own, to decide whether or not the vehicle I was test driving worked for me. The only negative in the process were some minor detail issues by the Finance Department, however, nothing that spoiled the "experience". I will continue to purchase my vehicles from Fair Oaks Ford in the future. If you like fair pricing and being treated like an adult, this is your store.


Very good

5
Lincolnman on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Each time I come i.am treated with friendliness and respect. I often have the service advisor Dave. He is very helpful. I've known him for a long time.


2 Cars Bought

4.8
Ryan1130 on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great employees providing great customer service! Went back there after purchasing a previous car and the process went so very smooth and promptly just like before!


Friendly and informative

5
msmaj on 11/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Louis was very professional and friendly. He was not high pressure. He did all that he could to get the deal we were asking for. We would recommend to do bussiness with Louis.


Relaxed, informative, easy!

5
GW on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a 2017 Ford Escape Titanium at Fair Oaks Ford and couldn't be happier with the Escape and the dealership. We did not feel rushed or pressured from Clint. He explained everything with expert knowledge and answered the many questions we had regarding this new venture we started. Clint sat in the Escape with me to patiently show me how to operate all the mechanisms that were all very new to me. I'm happy to report that his expert explanations helped me easily adapt to a new and exciting learning curve.


Love my Flex

5
CaptRon on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great personalized customer service from Dan! He really went out of his way to meet our needs. His explanation of the car buttons and options was very appreciated.


Wonderful Car Buying Experience

4.8
Jeasterly94 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came to Fair Oaks to purchase a new car after my previous vehicle had been totalled. Pam helped me search through the inventory and find anything that I thought I might like. She informed me if any of the chosen vehicles had an previous accidents and geared me away from those, as they may have some unforseen issues. We came down to two vehicles that I was in love with and Pam worked up final prices for me to make a final decision. Best experience I think I've had purchasing a vehicle!


First great experience ever!

5
jajujon on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased numerous Ford products over the years under the A and Z plans, but despite those perceived "easy" purchase transactions, buying a new car has always been a painful experience . . . until now. Louis was low pressure, informative, polite. Steve was also low pressure as we walked through the financing transaction. And John checked with us to make sure we were being well cared for. Overall, a fantastic experience . . . our first! But not our last if we keep our business with Fair Oaks. Thanks, guys!


Pleasant Experience at Fair Oaks Ford/Lincoln

5
NewOwner on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Just wanted to drop a quick note to thank Brandon for his support during the delivery of my car. He was very patient with me during the Financial Credit approval process. Brandon also took the time to explain the many options/functions of my new car.


Excellent

5
arbenkoliqi on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I leased 2 vehicles today. First time conducting business with Fair Oaks. Clint demonstrated great service, was very knowledgeable and friendly but most importantly - not pushy. Overall great experience, as expected from #1 US automaker.


Pleasant experience at Fair Oaks specifically Craig Holsman

5
NewOwner on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

It has been a while since I have purchased a New Car and was dreading going through the process again. To my surprise, this time around was a pleasant experience.The folks at Fair Oaks Ford/Lincoln and specifically Craig Holsman, were nice to work with.Craig was very helpful and I will be recommending him to my associates. The Process was very smooth & fast with no surprises.


Excellent service

5
Tracy VanEe on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Clint was very efficient, knowledgeable and friendly. It was a great buying experience. I will definitely recommend Fair Oaks Ford to my family and friends.


Needed a New Car

5
Sally K. on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a traumatic crash in which my car was deemed a total loss, I needed a new car. I hadn't planned on buying a new car this year, and hadn't bought a Ford before. Fair Oaks was recommended to us and was the first stop on a full day we'd planned to try out cars at different dealers. This ended up being our first and last stop on our car-buying venture. We were introduced to Pam Hammersmith who patiently and professionally educated us about the pros/cons of different models, selected a few from the lot, and showed us the many technological features as we drove each car. We ended up purchasing a Ford Escape with trim package and all the bells and whistles we could imagine. The gorgeous blue color is admired by everyone who sees it! Since our purchase, we've called and stopped in to see Pam with questions about those bells and whistles, and she is always glad to help. I want to add that all of the Fair Oaks employees we encountered were friendly and genuinely glad we'd bought there--no rush of salespeople eager for the commission--as it is the dealership policy not to award commissions. This was a thoroughly enjoyable experience after such a traumatic car accident.


Excellent experience!

5
Hmmuto on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dreaded the idea of having to go buy a new car, you hear can hear such horror stories, but Jeremy made it a breeze! We talked about what kind of car I was looking for and what features I wanted. Then he told me about what the different trim options were and what the benefits were of one vs the other. Once we knew what we were looking for we went to the lot and looked at the cars they had there. There was no pressure to look at the ones that were the nicer trim packages or had more features. After the test drive I told him I wanted to talk numbers and that was a breeze! He was up front with the process and what to expect and I got a great deal on a grea car without having to haggle. There was no games in the car buying process with him. It was such a great experience and I LOVE my new car. I've already had a friend ask where I got my car from and I recommended Jeremy for when she decides to buy. I would highly recommend this dealer and Jeremy to anyone who's in the market!


Returning Customer

5
steve/connie on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Craig for making our family car purchase effortless. I needed a car for my family and called Craig , since he had sold me a fusion a few months earlier. Craig was very attentive to our needs and budget concerns. He went that extra mile to find the perfect car for us. He also made knowledgeable suggestions on the options offered. Jeremy helped with the final paperwork, and showing us all the options on our new car, and making sure it was perfect before we purchased it and drove away in it. The experience of buying a new car was professional and very efficient from both of these salespersons. We were in and out of the dealership in 2 hours with our new car, after Craig found it for us. Matt helped us in the financing end. He was very professional and respected our choice in financing options and extended warranty options. Thanks Craig ! Thanks Jeremy and Matt ! We will definitely be back ! We look forward to working we you again !


Great place to buy a car. No salesman pressure.

5
Leon730 on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly atmosphere. I feel that we got a good price on our used 2014 Lincoln MKX. We got a decent trade in value on our used car.


Repeat Customer

4.8
JamesLane on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Craig and Serafin always make me feel welcome without pushing me to purchase before I am ready. I have bought several vehicles from them and go to them first. Craig Holsman knows Ford vehicles better than anyone....


Lease of a Ford Explorer

5
larocca16 on 10/20/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gio, you made this experience with my family amazing. Haven't gone to a dealership in 12 years. A lot, has changed since then including the 2 children that were running around 2, 4. Your staff had patience of a saint. You really had some amazing patience to deal with them. I so appreciated the prepping of all the paper work upon my arrival to make it go as flawless as possible to Lease a car and still make it home in time for bedtime. Thanks for all that your staff did for my family.


smooth, quick

4.8
mariah9 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

very pleasant to work with and very helpful.all of the staff is very friendly and made the leasea pleasant experience. If you are looking for a new lease this is the place to go.


Vince did an excellent job!

5
LKnotter on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vince was a friendly and knowledgeable salesman. I had visited three other car dealerships in the area and he by far did the best job. He was one of the main reasons why I decided to purchase from your dealership.


Great dealership and friendly people

5
Frank B. on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to lease a new car and wanted to stay domestic. I had a certain budget for my monthly payment that I HAD to maintain. I went to Dodge and Chevy as well, but only Fair Oaks Ford really listened to my situation and was able to offer rebates and work with me to meet my budget.Jeremy Bloom was the salesman I dealt with and he was incredibly accommodating and helpful.I know I will come back to Fair Oaks Ford after my lease to talk to Jeremy about my next car.


Sandro G

5
sandro gonzalez on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best place I could have picked to purchase my mustang. Their staff is great!


Great experience

5
sandro gonzalez on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The purchase of my vehicle here was easy and fast. No hassles no problems. The staff was very supportive and they were very hospitable. I'll buy there again


Fantastic Service - I love my new car!

5
KarenQ on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Fair Oaks Ford - I bought a car in under 2 hrs. As a single woman I was a little afraid to go & deal with a "Car Salesman", but Craig Holsman made it so easy & he really listened to my questions & concerns & he cared that I got the best deal I could. Brandon C. also answered all of my questions as I test drove my new car. He even stood out in the rain to put my new plates on! Thanks guys - I love my new Ford Escape!!!!


Great service

4.8
EricaD on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought a car a couple of weeks ago and the service I received was awesome. My sales person Pam got back to me quickly and listened to everything I wanted in a car. We were able to work something out to where I left with a brand new car. I would definitely recommend going here if you're looking for a new vehicle.


Terrific people and terrific service!

5
tyershooz on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience here. All of the people we came in contact with were friendly and professional. They genuinely cared about our bottom line and got us to where we needed to be for the vehicle we were interested in. Thank you Brandon, Dan and Steve!


Great experience!!

5
tara920 on 10/13/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon C. was wonderful, patient, and showed us everything we needed to know about our new car. The new technology was daunting but I felt very comfortable with it when we finished.Great to work with!!


Bought another Lincoln MKT

5
xAirdale on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lincoln was looking for low mileage used MKT's so I set up an appointment to meet with Gio Pina to talk about the program. He was very helpful in presenting the options available and locating a new vehicle. After a couple of days I decided to go ahead and trade-in my 2013 for a 2016. Craig Holsman, Gio and Steve Squillo made the process straight forward and easy.


Great service

4.6
Mliz8998 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Gio was highly professional and went the extra mile during the sales process. I arrived by train and was picked up at the station to view and test drive the vehicle. The entire process was painless.


Pleasant, no pressure, buying experience

5
Happy on 10/09/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the first time I did not dread walking into a dealership to purchase a car. I attribute this to Craig. He immediately responded to my online price quote request by email listing their invoice price, discounts, and rebates upfront which enabled a stress free, and no pressure experience. He was also willing to find the vehicle with the exact options I wanted. He assured me he could make something work for me. The calm atmosphere inside the showroom was a pleasant surprise. Even though very busy everyone was relaxed, friendly, and professional. Craig kept his promise to put me in the car I wanted for the price he quoted. Paul was very pleasant and polite while he accompanied me to test drive the car. Gio helped expedite the paperwork and explained and demonstrated the features on the new vehicle. Matthew was very pleasant and respected my decisions. Thank you.


Ford F-150 Purchase

5
Tap58 on 10/09/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience - Clint Schreiber's straight forward and no nonsense approach made buying the truck easy. Test drove the truck and did the rest on email. I was at the dealership for one hour the day I picked it up....again easy. Sales manager thanked me for my business and truck was spotless with a full tank ready for me to drive home.


Great experience

5
John H. on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brandon, Craig, and the whole team at Fair Oaks were great. I usually hate buying a car but they all made the experience fast, painless, and even enjoyable. Craig had us in the car we wanted at the right price, Brandon showed us everything we needed to know and answered all our questions, and then we spent but 20 minutes in Finance signing papers and getting the deal done. I will definitely buy from them again.


New car

4.8
Jenk on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had a very positive experience working with Gio. Very patient with me as I waivered for months over which way I wanted to go. Thank you for your assistance. Jen


Friendly and fast

5
Debbie Tooman on 10/08/2016

Friendliness: 5.0 Overall Experience: 5.0

We were looking for new car and Pam was who we were directed to. Pam Hammersmith is awesome! She is friendly and knowledgeable. She has the patience of a saint! Need a new car, go see Pam Hammersmith at Fair-Oaks Ford-Lincoln!


Repeat All Star Experience

5
rezabek on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the fifth car that we have purchased from Jeremy Bloom at Fair Oaks Ford Lincoln and we know we will be back when our son needs a car. Everyone is so helpful and we received a fair price on our trade in. There was no pressure and our deal was so great that we signed very quickly. Jeremy was involved before, during, and after the sale answering any questions that we may have had plus checking to see that we were happy with our purchase. If you are looking for a car you SHOULD stop by Fair Oaks Ford Lincoln to see what a great deal you can receive too.


Great!!!

4.8
Beatriz 50 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The sale person is very professional , We have a great experience, we had a good time during the transaction thank you very much Gio Pina.


Greatest people and beautiful vehicles!

5
Uneektee on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Fair Oaks! My salesperson and his manager worked with me to get me in a fabulous car! I was greeted by everyone with love and respect each time I came. I searched the lot without being crowded and pressured and felt like apart of the family! Plenty of free snacks and drinks; the only things missing were house shoes and the bed because I felt right at home! Thanks again for the pleasant experience guys!


New vehicle purchase and exchange

4.8
Verymuch a FORD guy on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealership and sales staff was very professional and helpful in making a deal work to my approval in a very reasonable period of time. I had received a phone call from the dealership asking if I would be interested in exchanging my existing vehicle which I had purchase from Fair Oaks for a newer one. I was already going to be bringing my vehicle in for an oil change service. So I agreed to an appointment with the sales staff at the same time. I selected the vehicle I was interested in with the specific options and took a test drive. I then requested them to work up the numbers and provide me with a trade in value. They came up with a very workable deal on a lease for a 2016 Ford Edge and a good trade in value for my 2012 Ford Escape. This whole process took about 2.5 hours to be out the door with my new vehicle. I have purchased 3 previous vehicles at this dealership as well as assisting my son in purchasing a vehicle and their service and personal attention has always been excellent. They also have an excellent service department which I have used for several years.


Excellent Salesmen... Excellent Service...

5
Linda S. on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig Holsman and Jeremy Bloom are the two best sales team at Fair Oaks Ford. They took the stress out of purchasing a new car, kept their promise and made it fun!!! Craig continually worked with us until both of us can agree on a fair price. Jeremy was extremely knowledgeable about the vehicle and patiently explained the features and provided step by step instruction on how each feature worked. He also set up some of the features before we drove away!!! Both these men are very professional and never once came across as a shady salesman!!! I would highly recommend them both to my friends and family and I would also return to purchase another vehicle from them!!!!


Excellent Service

5
John and Susan H on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional and service minded people helped us find the car we wanted for the price we wanted. Serafin treated us with care, ensuring we understood all the new technology before we left. Yes, he was also available for our calls a few weeks later. Thank you.


Mr Robert baltscheit

5
Robert baltscheit on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently bought a ford f150 from fair oaks in naperville,ilWhen I walked in I met Brandon Caudill as we sat and talked I had a few questions that I asked him after I left Brandon was quick to find all the answers that I needed.I went back a few weeks later liked I had told him and they gave me plenty of space.The day I bought my truck Brandon and the staff where excellent and the process went quickly, I would not hesitate to buy from fair oaks and use Brandon again


Excellent people and service!

5
JDR on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the beginning to the end, it was a great experience. Craig and Dan B walked me through the process flawlessly. Met with Joe Mayer and felt the same. Thanks to all!


Great customer service

5
EIR Naperville on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first purchase with Fair Oaks Lincoln my sales rep Dan Buzdugan was exceptionally knowledgeable of the vehicle I was purchasing. He was very patient and helpful helping me make my final decision after months of research. I'm very pleased with my purchase of my Lincoln 2016 MKX . Dan is a great salesperson made me feel like I was family.Thanks for the great service and friendliness and professionalism.Elsa Rivera


Bought a new F150

5
jwolfe on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan Buzdugan was my sales representative and was incredibly helpful. He put me in the vehicle that i was exactly looking for based on my needs and wants. Everyone at the dealership went above and beyond what was necessary to ensure that i had an enjoyable and successful experience. I highly recommend to anyone that is in the market to purchase or lease a vehicle that they make Fair Oaks Ford-Lincoln their first stop. Could not be more happy with my experience.


The best experience ever

5
Nicolai on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time car buying experience! I had the best car buying experience ever, great dealership with great people. My salesmen was Dan Buzdugan witch took his time to lessen what I was looking for. Even if I purchased a used car he gave me an experience of buying a brand new one. No pressure no hassle right to the point. I definitely recommend Dan and Fair oaks Ford Lincoln to al my friends.


Promises delivered

5
Tom on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Fair Oaks always provides great sales and service. Jeremy aims to please in the sales department and Dave is the same way in the service department!


Fast and easy with zero hassle

5
Mgorman on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Couldn't have been a more pleasant experience. Everyone I encountered from Fair Oaks was super friendly, accommodating and exceptionally knowledgable. Start to finish took very little time compared to previous car buying experiences.


Great new sales experience

5
1stFordBuyer on 09/27/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time customer at this dealership. Brought car for elderly parent. Everyone at the dealership went out of their way to explain all functions of the car. Great experience!


Happy new MKX owner

5
MoneySpender on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had great service at Fair Oaks. Brandon and the entire team were very helpful in the selection process. It was obvious that the dealership is committed to the customer.


In and out in a few hours

4.4
caroline on 09/25/2016

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Buying a new car can be such a painful experience, but our experience with this dealership and our salesperson went really well. We trekked to Fair Oaks from Dekalb because we were able to get a better price. Everything was straightforward. No haggling or aggressive sales tactics. The finance manager had us in and out of his office in about 20 minutes. It couldn't have gone smoother for us. The entire staff is very friendly and accommodating too. Great work!


Great Experience at Fair Oaks Ford in Naperville, IL!

5
David Reno on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our first visit to Fair Oaks Ford was more than we expected. Craig Holsman worked with us to get the best possible deal on our new Lincoln. Gio Pina helped us work through the paperwork. We would highly recommend Fair Oaks Ford to anyone interested in purchasing a new car and looking for a great customer experience.


Customer Service at it's Best!

4.8
lumpydriver1 on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was in a bad situation with a few months left on a leased vehicle where I had severely gone over my miles. I knew I was going to be screwed with being so upside-down however Gio and the Finance Manager worked a miracle to get me in a brand new car at a great terms. Gio completely understood my needs, recommended the correct vehicle, made sure I understood all of my options and provided amazing customer service. Thank you Gio and Fair Oaks Ford for going the extra mile to get me a new vehicle at such a great deal!


Great Place with Great people to deal with

5
Michael J Loftus on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Newly remodeled showroom is welcoming and inviting. Sales staff attentive but not intrusive. Dan Buzdugan was knowledgeable about trucks and listened more than he talked. He took us to just the right truck and let us fall in love with it. As we finished transaction he took care of getting the truck ready for delivery, introduced me to everyone from sales manager, to cashier, to service the service manager, each of whom was extremely friendly and willing to help with any future questions or needs. As I took delivery, Dan took a picture of me with my new truck as a fitting end of the "sales" process. I've never had such a feeling of warmth and attention from a car dealership. I highly recommend this auto group and sales folks


Excellent experience all around!

5
Arin on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience! Vince was knowledgeable and kind! Thanks for all of your help and patience! We were given detailed and informative explanations of all of the features of the Lincoln Navigator. Vince is definitely a great salesperson!


Response & Great Service

5
Dstill16 on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased a vehicle and they were very responsive and helpful throughout the entire process! Did not push or pressure me, and took the time to make sure that I got the vehicle I wanted.


Fantastic Experience! Craig is the best!

5
tanne1007 on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a terrific experience Craig Holsman made new car purchase a breeze! He is the best car sales person I've ever dealt with in 30 years of buying cars. Had a specific model that I wanted, Craig hunted down down the right model very very quickly. Definitely recommend Craig & Fair Oaks.


New Car for Mom

5
Momsrd on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spoke to Clint on Thurs night by phone to schedule an appt to come in the next day to buy a Lincoln MKS for my Mom. I came to the dealership on Fri ready to buy the car but got so much more. Clint had the car pulled up and ready to test drive when Mom and I arrived and had us on our way in no time. What makes the service stand out from any other experience I've had is the day after buying the car, Clint texted me and told me come back because the team was able to work out a better interest rate and lower my monthly payments. I really appreciate the personalized care and customer service. (Oh and Clint has a great sense of humor as well) Thanks for helping me pretty seamlessly purchase a new car for my Mom! P.S. She loves it and thanks you too :)


Best Dealership Ever

5
bdi2271 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love buying vehicles at Fair Oaks, been a life long customer. Sales and service are always great. My salesman Jeremy Bloom is great easy to deal with and very well informed of the product and my needs. John Krajnovich is the sales manager and is always the most helpful and accommodating to my needs and wants. I love this place the people the service. It is always the best experience.


Friendly, No-Pressure Staff - Highly Recommended!

5
Tom Zimmerman on 09/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a new, 2017 Ford Escape SE and was having trouble finding the exact one (color, options) I wanted at a good price. Enter Craig Holsman at Fair Oaks Ford, who went out of his way to locate the perfect vehicle at the perfect price. No haggling and no pressure from ANY of the sales staff - just an awesome price right out of the gate (beating the other dealerships I was looking at and avoiding any of the games I typically associate with buying a new car). It was actually a pleasant experience (who knew?), and one I would highly recommend to anyone looking for a new Ford! Thanks, Fair Oaks! I look forward to purchasing my next vehicle from you - and telling everyone else to get theirs from you, too!


Grade A +++

5
Angie on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in looking for a newer used vehicle and was immediately welcomed by friendly staff. The total experience was grade A!! Everyone was helpful and knowledgeable. I highly recommend this dealership!!!


Great deal and sales experience

5
Larry9216 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a loyal ford vehicle owner due mostly to the great service and deals I receive from the fair oaks ford dealership. I currently own 4 ford vehicles and I have all my car maintenance done at the dealership. Their employees are very helpful and great to deal with. I purchased a 2017 Ford Escape se. Dan Buzdugan was great in helping us figure out what type of car we wanted. Chris Policarpio was great in helping finish off the sale. Chris explained all the details in the car and sync my phone in as well as looking for all the possible ford deals and offers that were being offered. Matt Kramer in finance was great in explaining the financing and warranties available. All in all a great experience as always.


Went out of their way to locate the car we were looking for.

5
Michael S Delutri on 09/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in looking for a specifically optioned Ford Focus ST. Craig Holsman was able to locate the exact car I was looking for at another dealership. Craig had the car transferred to Fair Oaks Ford and we bought it at a great price.


Great Experience Bought and Drove to Iowa

5
Escape on 09/06/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought an Escape primarily through emails. Jeremy was fantastic - nearly immediate responses any time of day. He set me up so that I could register it in Iowa, where I live. My parents recommended Jeremy. Exact options I wanted and within my budget.


Great Sales Experience

5
Michael on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall a great experience and great deal. Very efficient and friendly staff. This is the sixth ford we have purchased from Fair Oaks over the past 15 years or so.


Most pleasant car buying experience ever

5
Dealeatedc on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a really nice experience buying my Ford Esacape from Fair oaks Ford Linciln in Naperville. The people in the dealership were friendly, knowledgeable and never put any pressure onto me for buying the car. They helped me choose the right car as per my expectation. They worked on the price to fit my budget and throughout the buying process, they were very accommodating. I traded in my old car and got a really nice deal. The car is fantastic . I am a very happy customer and I would highly recommend Fair Oaks dealership to anyone who is in the car buying process.


Efficient buying exprience

5
Fred11 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig Holsman contacted me by email and phone after I filled out a TrueCar request. He gave me the best deal of the local dealers on the requested model, and pointed out that a 2017 model would cost just slightly more, including better upgrades. Gio Pina really gave us a thorough tutorial on our new, hybrid car, even staying late on a Saturday to do so. We'd recommend this dealership.


Awesome sales experience

5
Mark and Colleen Lubienski on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the Ford Explorer Platinum we were looking for, shopped several dealerships, but Fair Oaks Ford met our offer on purchase and trade in a timely manner; that made the entire experience enjoyable. Their focus on customer satisfaction was far SUPERIOR compared to any car dealerships we've previously dealt with. I highly recommend purchasing from them!!Mark and Colleen Lubienski


Excellent sales staff Don Buzdugan was very good at is job.

5
jcp72 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Whole sale experience from start to finish very good. Don Buzdugan was very good at his job and made buying a car easy and very friendly and polite.


Great internet buying Experience

5
Stevendboy on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig Holsman contacted me via email shortly after I filled out a TrueCar car request. He sent me a particular car, a sticker and his price. Of the many dealers that contacted me, he was the only one to do that. A few more texts and emails and we agreed on a price and a car. One short visit to Fair Oaks and I was done. Well done by all there.


Easy Purchase Experience

5
Eric V... on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Craig over the phone and by email to get to an idea of what was available and pricing. Came in to look at the vehicle I wanted with Serafin. Continued conversation on the phone the next day with Craig to reach a deal. Very simple and efficient process. Fair Oaks provided a good deal on my new Expedition as well as my trade.


Jeremy Jeremy Jeremy

5
redchocolate on 08/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeremy's responsiveness to our car requirements was exceptional. He went the extra mile to locate the exact vehicle we wanted at the exact price. He kept us updated every step of the process through phone calls and text messages. Bottom line is Jeremy delivered. He did what he said he would do and we appreciate his dedication to detail and his enthusiasm in delivering a new car.


Great Experience

5
Mkrop on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to several dealerships before landing at Fair Oaks Ford and they are by far the most professional dealership that I've had the opportunity to work with....including my previous car buying experiences. I would highly recommend dealing with Jeremy Bloom and Mark Benakovich.


fantastic

5
Alexandru on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

best car buying experience, salesperson Dan was the most knowlegeable, helpful, and accomodating, sales manager John did everything possible for me to be able to afford it. will highly reccomend to all my friends


Fair Oaks Ford Lincoln in Naperville is Great!!!!!

4.8
BKO on 08/19/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They do such an awesome job! Every single time you will receive consistent service and quality


Easy to buy a car

5
Andrew26 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Chris for making my buying experience so easy. I am very satisfied with my purchase. Car buying is a good experience at Fair Oaks. Jerry


Leased new SUV without any hassles

5
Msann1378 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the best experience I have had leasing a new car. No hassle and no strong arm. I don't have the time to go from dealer to dealer and I missed the auto show, so after searching for a while I found a car online. I emailed the dealer and someone got back to me right away. I informed the salesperson, Craig Holsman, what I wanted and he made it happen. I got the price and options I wanted in a car. Since Criag was not available in the evening, he had someone else, Ryan, to complete the sale. Within a short time I returned my lease and left with a new car that same day. Craig and Ryan were very thorough with everything. The best salesmen I have worked with in a long time. I definitely would recommend them.


2017 Escape

5
escape2017 on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gio was very knowledgeable and helpful, and we appreciated his help in finding the perfect Escape!. Overall, I was pleased that it was a positive car shopping experience.


Just bought cpo. 2012

5
Punk82 on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the best first time dealer experience with Craig sales member. Did not try to push anything I didn't want like other dealer tried. Overall great service and experience


Craig found the F-150 I was looking for

5
Keith on 08/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig responded to my True Car search for a new F-150. Even though Fair Oaks Ford Lincoln did not have the specific truck I needed he was willing search and work with me to find the truck - and he did! The price was right too. Craig and everyone else that I came in contact with at Fair Oaks Ford Lincoln was friendly and professional. I just purchased the truck so cannot speak to the service experience just yet but the sales experience was excellent.


Great responsiveness and pricing!

5
AHS on 08/14/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The folks at Fair Oaks truly understand the dynamics of buying a new car. They were straightforward, easy to work with and presented me with a great price relative to the other dealers in the Chicago metroplex. Would definitely use them again for my next purchase!


Excellent Service!

5
tom g on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They got me the truck I wanted at a great price - excellent service!! I would highly recommend this dealership for your sales and service needs.


Review of purchse of 2016 Ford Fusion

5
BillJonesnaper on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Had miles wrong on this sheet and I wonder if it affected the price of my used car? Waiting time was unusally long (said they were very busy with a lot of customers) but I had good time watching tennis from the Olympics.


No negotiations necessary

4.8
EFuller on 08/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I submitted a request online and even though they didn't have the exact car I wanted, they got it delivered from another dealership and for a good price. I went to a lot of dealers and could eventually get a good price after a lot of back and forth, but Craig at Fair Oaks gave me the same price over email the first time. No pressure during the sales. But even better in my mind was the financial office. This tends to be the area where car buyers feel they got a good price and let their guard down and get pressured in to a bunch of add-ons. Not so here. They went through the different extended warranty options, I said I was not interested, and that was that. No attempt to upsale me on options I didn't want.


Walked in not ready to buy. No pressure no hype.

5
mystycdm on 08/09/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I walked in waiting for the pressure sale. Just the opposite occurred. Tim McCarthy was very helpful and answered all of our questions with honestly and no hype. Tim suggested various suggestion to fill our requirements. The experience more than met our expectations. We bought from Fair Oaks and would recommend it to our friends. Great buying experience.


One of the most pleasurable auto purchase experiences in 54

5
RichnGail on 08/09/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

EVERY person I encountered from start to finish was fantastic to work with! My wife and I had visited approximately 20 other auto dealers before making our decision to lease a new Lincoln MKX. The Sales Associate, Jeremy Bloom was extremely patient and considerate of us, our concerns and many questions. From the very start we were treated as though we and our business mattered to EVERY person we met and encountered. The Sales Manager and F & I person, Steve Zeiter was also very helpful, receptive and easy to work with! He was the only F & I manager to ever speak with us. There was no "let me talk to my manager" rhetoric or tedious waiting for an answer as we've all experienced and expect! Our salesman, JEREMY BLOOM allowed us to take the vehicle on a road test alone, on our own chosen route and in our own time. This allowed my wife and I both the opportunity to drive and discuss the vehicle and our experience with the staff at Fair Oaks. On a scale of 1-10, they've scored off the chart with us. Oh, I forgot to mention the Parts department. We purchased floor and cargo area mats yesterday. The young lady, Linda on the phone in Parts, the counter men and the cashier, Connie all afforded us the same pleasant attitude and smiles! Can't forget Bob Wojtan either. He was there to make certain that we had snacks and were well-hydrated! Thanks to every one of you for making this a super pleasurable experience! Thank you also to Jeremy Bloom yet again!


Excellent

5
AJ on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the third car we have bought from Fair Oaks, and this was the best experience. It all went very well, and we got a great price, even better than we thought, and we do all out homework beforehand.


My 2017 Lincoln MKZ

5
tswiderski on 08/07/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Dan Buzdugan on two different occasions. Dan was very accommodating and accessible. He listened to what we wanted, made it happen and at a price we could agree on.


Fun & No Hassle

5
BlueKat on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone we encountered at Fair Oaks Ford in Naperville was friendly, helpful and knowledgable. It was obvious that the overall goal at this dealership is to make the customer experience as pleasant as possible.


Quality Shoping Experience

4.6
Nsprindis on 08/07/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a new 2016 Explorer Sport from Craig Holsman and his son Ryan. Could not have asked for a more pleasant experience and have never had a group work as hard to get me the vehicle I wanted at a fair price. I was working with a dealer in St. Charles at the same time on a similar vehicle and the entire time I felt that I was nothing more than a quick sale and when I did not write a deposit check quickly they had no desire to work with me anymore. The entire process at Fair Oaks was very low pressure and I was always treated with respect. At one point my wife asked about a small option she liked but none of their vehicles had Craig changed gears and never even tried to sell us one of his vehicles in stock that didn't have it. Instead he went straight to work and ended up sending one of his team members to go out of state and get us a vehicle with all of the features we wanted. Top notch all the way. I will return to Fair Oaks Ford for service and my next vehicle purchase.


Upfront fair and competitive pricing with no high pressure

5
M Leach on 08/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Pricing was upfront and competitive without that usual back and forth games that dealers often play. I was not constantly hounded by followup phone calls, yet they made sure I was taken care of. When it came to pricing I had already shopped around and researched so I knew what a fair price would be, and they were right in line with expectations. The delivery process was quick and easy and again without a bunch of high pressure sales for aftermarket products. They made me aware of my options and I did take advantage of some that I felt were good value, but they weren't pushy. I would definitely recommend Fair Oaks Ford to others and plan to deal with them again in the future.


Our best car buying experience ever!

5
Mrs Morris on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire dealership is amazing! We drove from the Quad Cities to work with Fair Oaks because of their pricing and because we met an amazing salesperson, Dan Buzdugan. Dan has excellent knowledge of the Lincoln line and was available to us whenever we had questions. Our 2016 MKX was delivered on my Birthday and we picked it up two days later. Dan gave me a birthday surprise I will never forget, you can see from the photo that is attached. What a wonderful experience, we are still telling people about how well we were treated by Fair Oaks Ford-Lincoln. We would recommend this dealership to anyone who wants the best price and amazing service!


Everything a Buyer Wants

5
TOOLMAN on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found Fair Oaks through Consumer Reports car buying service. Multiple dealerships came up, but Fair Oaks was by far the best at each step of the process:1) They went along at MY pace when I was traveling, and had several delays.2) They listened to me and what I wanted rather than trying to push some car I really did not want.3) When the combination I wanted was not available, they ordered it4) According to TRUE VALUE & Consumer Reports I got the lowest possible price. Lower than any purchase in their database.5) Craig (internet sales Manager) was very easy to work with. No tricks, no high pressure, no lies!6) Service/Maintenance department was very good at fixing a small defect (flaw from the factory) in the car as delivered.I have bought and sold a lot of cars in the past _many_ years, and this is the best dealer I have every worked with!ThanksChris


Car Buying Made Easy

5
meleas3 on 08/04/2016

Overall Experience: 5.0

Fair Oaks Ford was respectful and low key in their approach, as well as being very professional. I appreciate that very much, having experienced the high-pressure treatment by another dealer. Although I am 60 years old, this is my first new car. I knew what I wanted and they helped me find it, as well as giving me a great deal. Many thanks to Clint Schreiber and John Krajnovich!


My first car

5
Purple15 on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying my first car of course was a treat, but the entire process of getting the car was easy and stress free. Every Ford salesman/worker was knowledgeable in their craft and really expressed enjoyment and devotion to getting me the car I wanted. I will definitely be buying from them again. 5 out of 5 satisfaction gaurentee!


An Excellent Car Buying Experience

5
kt0125 on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Car buying can be so stressful and complicated, but Jeremy Bloom made it very easy. Everyone at the dealership was very friendly, helpful, and knowledgable. I am so happy with my new Ford Escape!


DEALERSHIP IS 5 STAR, VERY DISAPPOINTED IN FORD CORPORATE

4.8
FRED HOWARD on 08/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership is 5 star & I have purchased 14 cars for my family over past 35 years. After I buy a new Ford, corporate sends me a loyalty rebate to buy a new car & since I have just bought a new car will not honor it. This has happened twice & Ford corporate has no customer service, It is really too bad as this dealership is great & the people work hard to meet your requirements & give you excellent service.The dealership & their people is why I continue to come back to the agency to purchase new cars.FRED HOWARD


Excellent, no haggle price through the internet

5
Eric on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went through my bank's car buying service and came up with a great price that was significantly below MSRP. As soon as I finalized my request through the bank, 3 participating dealers were identified. Of the 3, Fair Oaks Ford was much quicker in contacting me and made a great impression, they wanted my business and would work with me in an upfront manner. Craig, the internet sales manager found me multiple cars to choose from that fit my criteria. My salesman, Jeremy, took the baton from there He helped me identify my best pick and the sale was made. I really like my 2017 Ford Fusion.


Awesome Experience

5
KLClements on 07/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have bought many cars over the years! Never have we been treated as kindly as we were today when purchasing our Navigator. Excellent dealership, excellent staff and overly all A++ experience!!


What a Blast!

5
FordGirl! on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

That was the best car buying experience EVER! This crew made it thoroughly enjoyable every step of the way. I've never had so much fun at a car dealership! Thank you Craig, Jeremy, Gio and Steve! I love, love, LOVE my MKC!


Purchased an Awesome Lincoln MKC Reserve

5
Lincoln on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was in between an Audi Q5 and the Lincoln MKC. After spending time at the Audi dealership I am SOOOO glad we stopped at Fair Oaks Ford Lincoln! The atmosphere was awesome, Jeremy was very helpful and made our decision easy! Cannot believe all the bells and whistles the Lincoln had over the Q5. Thanks Fair Oaks, I appreciate all you did for us!


New expedition

5
Amanda Steidle on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were able to handle everything via email. They found the suv I wanted, for a great price and beat our credit unions rate on financing. When they say no hassle deal they mean it. We will recommend this dealer and use them again ourselves.


Purchase made easy and great service

5
LD Naperville on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with the purchase process and the great service at Fair Oaks Ford! I would definitely consider purchasing my next car from Fair Oaks Ford!


Excellent experience

5
MarJer1 on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The purchasing of our new car could not have been easier. We did research online and requested a quote. Soon the phone rang and we had an excellent price and a salesperson that was willing to go the extra mile to find us exactly what we wanted even though it took searching all the way to Texas to find our car. There was no hard sell tactics or pushing us to purchase something they had in stock. Craig Holsman was professional and worked hard to find what we wanted. When we picked up the car Pam Hammersmith was very helpful and knowledgeable about the car. She set up our Sync system and explained all the important details we needed to know. All in all, it was a very positive experience and I would recommend Fair Oaks everyone.


Outstanding Service!!!

5
Mike M on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased/leased many cars over the years but my experience with Fair Oaks Ford and Craig Holsman in particular, was THE best experience I've had to date. I sent an inquiry over the July 4th weekend, expecting not to hear back until after the holiday. Craig immediately jumped on the request and worked with me all weekend, answering questions and proactively putting together a great deal. When I visited the dealership to finalize the deal, Craig and the Fair Oaks team were a pleasure to work with. The team enthusiastic and passionate about their product (and customer) and the process was extremely professional and very efficient. Even though it was my first experience with Fair Oaks Ford, I felt like I had been a customer for years. I highly recommend Craig Holsman and Fair Oaks Ford.


ford f150 purchase

5
red, Joe 21251 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

One of the most friendly and fair dealerships you'll ever find. They'll bend over backwards to get you what you want. And the best part is No Pressure. Can't beat the deals.


Ford F-150 Platinum: They found what I wanted!!

4.5
dvankampen on 07/17/2016

Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Very positive experience. I am not the easiest car buyer to work with and they had great patience with my financial and rebate questions. Worked with a team of people starting with Craig in online sales and his support guy Louis. They communicated well and are a strong "tag team". Moved on to Bob in after market products and accessories. He was also very accommodating getting my preferences over what they normally would make available. Finally Jake worked with us well in finance. Over all a great experience and would recommend. Now I hope their service department carries on the positive experience. Thanks everyone...Dave


2nd time to Fair Oaks

5
Dawn on 07/13/2016

Overall Experience: 5.0

We just bought our 2nd car from Fair Oaks. Great service. Friendly and knowledgeable. All of our questions were answered and we would recommend Fair Oaks.


AWESOME-AWESOME-AWESOME

5
The Grants on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!!


Poor service

1
Schneidermys on 07/11/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could care less if I was there. I reminded him that I needed a rental and was given a 2016 Lincoln MKZ. I explained to him that I needed something bigger, more like my MKZ and he replied "did you let us know "? I informed him that I had filled out my dealer preferences a long time ago and that the information was in there. He said you are going to have to contact Lincoln stating they were never given that information. The rental was dirty inside with only 1/4 tank of gas. I asking him to put more gas in the car since its a 45minute ride back home, he wasn't very happy. I was finally able to pick my car up on 7/6/16 after they supposedly fixed a leaky hose. On 7/9/16 my air conditioner was not working once again. I sent a message to the repair department on that day and still have not heard a word. I'm extremely upset with having to drive 45minutes each way again to have the air conditioning fixed again! Hopefully for real this time!!!


Awesome Service!

5
jaga on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig Holsman and Jose Santiago were awesome, knowledgeable and very friendly. They made us feel at ease. Making the whole buying experience easy and smooth. Gave us options without pressure or hassles. Now I know were to purchase my vehicles in the future!


Would definitely buy another car from here!

5
gnlkowal on 07/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been buying cars all my life from my oldest brother who sold Chevrolets, so there was never any hassle or haggling and back & forth etc... But he's been retired for a while, so my wife & I dreaded buying a new car on our own, but I love the Ford Edge so we had to do it. After not so good experience at two other Ford dealers we contacted Ryan Holsman at Fair Oaks Ford. He was an extremely pleasant & knowledgeable person to work with, answered all of our questions without hassle, showed us what we were asking for & didn't waste our time - went above & beyond what we expected! To sum it up in another way - just as good as buying a car from my brother! Overall, an excellent experience and would definitely go back for future purchases.


This place was great!

5
Kelli M Pero on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My bf and I bought a new car (first for both of us) and everyone there made it so easy. The salesman wasn't pushy asked what I wanted or didn't want and had me test drive the car that I ended up purchasing. Everyone was so helpful and friendly you'd be crazy not to go see them.


Amazing & Attentive Service

5
anhdmh09 on 06/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After reviewing and looking at Ford Explorers for months my husband and I began contacting dealerships to find the vehicle we were looking for. After calling one dealership who never (to this day) has called us back we contacted Fair Oaks. They happened to have a vehicle meeting our needs on their lot. They made the purchase of the vehicle extremely simple and were not pushy in the least. We scheduled to have our vehicle's interior treated and Fair Oaks provided us with a rental car without any hassle. All in all, I thought it was a great experience and as simple as could be.


Great sales experiance but not service

2.6
Thisguy159 on 06/21/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 2.0

I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy seat not working properly, a rattle from a speaker and a throttle body malfunction. I am not knocking the car as this is the first model year car and some hiccups are to be expected. First, every time I was there the service staff was courteous even though they were dealing with increasingly frustrated customer and here is why. In total since January (its June now) I have had 5 visits 4 times for the back cooling issue and 5 times for the speaker, 2 times for squeaky door and 3 times for the courtesy seat. There rest were fixed on the first try. Here is my complaint and frustration, the speaker grill is vibrating when playing music, listening to AM or having a phone conversation, touching the speaker grill with my finger lightly makes the rattle go away, in fairness they have replaced the speaker, the grill and the panel (at least that is what I'm being told.) None of these solutions helped, other MKX's don't have this issue on a $1300 sound system option and at no point did Mark or anybody else with whom I dealt with say, "okay we think we fixed the issue lets sit down in the car and see if its still there." I would not expect this after the first visit or even second but FIVE!!! What adds insult to injury is the first two times I offered to show them what the problems are (initially the speaker, the door squeaking and power seat) and both times the offer was refusedwe got it I was told. They didnt. One of those time was with the door, I could see the rubber boot was out and was rubbing against the door, they said they fixed it by tightening something up, when I look at it the boot was still out, no biggie, I gave them the benefit of doubt now after the rest of my experiences I dont believe anybody look at it or looked at it well. Similar experience with the courtesy power seat, which on the 3rd try was not a memory module issue but instead courtesy module issue. The back cooling is a design issue and after 4 visits and an updated module, it is better but still poor performing though not the dealers fault anymore, hope Ford/Lincoln will come up with an appropriate solution. Im working with Lincoln concierge to arrange the fix of the speaker with another dealer, this shouldnt be this hard its not a software gremlin just a vibrating grill (I put a rubber washer that helped reduce the number of times it vibrates by 50%) In fairness, each time I came they took the vehicle to work on without pushing back and Mark has been courteous when dealing with me so I dont know if the overall service experience is the dealers fault or Marks but there is a general feeling of churn and burn and if we dont fix it the first time we will fix it the next time or the 5th time. Maybe the reason they are so busy is because there is never enough time to fix it right the first time? As a Lincoln owner expect a Ford dealer experience and not a Lincoln experience.


Excellent Experience

5
NewFord1 on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Both my wife and I had a great experience on buying a new car. Compared to other dealerships, there was no pressure when you walked into the dealership. Vince did an excellent job explaining the overall features and packages available. Not only was he knowledgeable about the Ford products but also was able to compare and contrast to other brands we had researched. The pricing was very fair and Vince was good to his word on getting us the best price. Finally, they are very helpful and walked you through all the services they provide. Overall, an excellent experience and would definitely consider going back on future purchases.


Exceptional Experience

5
Dunks101 on 06/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience my wife and I had purchasing a new car. We were researching certified used cars online and found one at Fair Oaks that was on our list of potential cars. We emailed Ryan requesting information and availability of the car. He responded within an hour. We took a ride to see the car and give it a test drive. Ryan greeted us but was helping another customer so he introduced us to Clint Schreiber who was available to help us. He took us for a test drive and answered all of the questions we had. The car was a little over our budget but Clint was able to stay within our budget (including tax, fees, etc). We never felt pressured at any point during the process and they were willing to work with our needs. I would recommend Fair Oaks to anyone and they will be at the top of our list when we need to replace our other car.


Easiest car buying experience I have ever had.

5
LWHappycustomer on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was friendly and honest. I used the Costco buying program. There was no haggling. No trying to "sell" me on any car or feature that I was not interested. Ryan Holsman knew every step of the process like a pro. Definitely will do business with this dealership and salesman again in the future. Dealership was slightly far for me to drive to - about 45 minutes from my house but well worth the trip. I had started my car buying process with another dealership and walked away because the customer service was so terrible. Fair Oaks Ford Lincoln is exceptional to deal with!


Great car leasing experience!

5
MJC on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just leased a Ford Focus from Fair Oaks Ford a second time. We have a great three years of service and look forward to another three! Both Pam and Jake were extremely helpful & professional. Everyone we have encountered at Fair Oaks has been friendly and helpful-never pushy. We highly recommend them whether buying or leasing.


Exceptional Dealership!

5
HappyCarBuyer on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We love doing business with the team at Fair Oaks! They are professional, knowledgeable and respectful. They even contacted us several weeks after we got our new Lincoln to notify us that we qualified for an additional rebate and that we could anticipate a check in the mail!Kudos to Norm Zienty and his entire team at Fair Oaks.


Helpful, non pushy staff

5
EBS on 06/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were immediately greeted by a sales person who helped us begin our search. Once our vehicle was found they assisted us with financing as well as held the vehicle for us as we had to leave before we could complete all the paperwork and returned the next evening. Once the deal was finalized we were offered all the typical add ons and extended warranties. We declined them all and they were completely accepting of that. At no time did we feel they were pushy or rude in explaining these options. It was just that, they explained our options and respected our decisions. We have already recommended this dealership.


Outstanding experience in purchasing a new vehicle

5
chicagodm on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership with wide selection of vehicles. Louis was extremely professional and knowledgeable and made me feel at ease without pressure while looking for the best vehicle. I was treated very special by the entire staff and drove off with a new 150! The salesman are paid by salary which speaks highly of the dealership and the General Manager also made it a point to meet me and thank me for the purchase. Highly recommend this dealership


Explorer

5
Explorerguy on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has also provided very helpful service in the sales and preparation of the vehicle. I use Fair Oaks for my regular scheduled service of my vehicles also and everyone there is professional and timely.


Loving the MKZ!

5
New MKZ Owner on 06/03/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Vince was a wonderful sales associate and really went above and beyond in his effort to locate the perfect car for me and my husband! I had been driving my previous vehicle for 15 years because I loved it so much, so replacing that car had to be with a vehicle that I was equally as excited about. I was lucky enough to find the MKZ and am thrilled with the color, style, performance and features in my new car. There are so many wonderful features, and it's probably going to take me several weeks to learn everything, but it will be a lot of fun getting full use of all the gadgets! I will be recommending both the MKZ and Fair Oaks to family and friends who are looking to purchase a new vehicle!


Would recommend to anyone

5
Bearsfan on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my car from Fair Oaks Ford and I would highly recommend for anyone looking to purchase a car. Everyone was extremely friendly and there was no pressure to purchase a vehicle. After purchasing I was taken around the dealership and introduced to all of the departments and employees. They thanked me for the purchase and offered any help they could give me at any time. This is an awesome place.


Great buying experience

5
GARY on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new F-150 and the entire experience was great. Dan in sales and Bob in aftermarket sales were great to deal with as was Jake in Finance.


Bought a new car recently and was pleased.

5
Edward Flock on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have used Fair oaks for service for many years.AlwaysRecently bought a new Fusion (2017)was pleased with experience and learned of a military discount of 750.00 that was available on memorial day weekend that I was not aware of before I cam in to make the deal.


Happy MKX owner

5
Bob7679 on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had driven other vehicles at other dealerships, one of which was a Lincoln, one a Madza, and one a used Edge. Lincoln dealership didn't meet my expectation. When I stopped at Fair Oaks having checked on line at a Rudy Red MKX the staff was there to find the vehicle and get me into it for a test drive. Yes, they wanted a sale but they also listened and wanted to know my requirements for a vehicle and worked to earn my business which in the end they received since they answered all the questions straight forward and were knowledgeable on their products. More than I can say for the other Lincoln dealership that avoided answering my questions and also just told me what payments would be not cost of the vehicle. Chris and Carl really tried to help with the sticker shock, I hadn't purchased a vehicle for 10 years and prices have gone UP. Pleased with the interests shown and concern for knowledge that they had for my happiness with the purchase.


Fantastic Service Flexible Delivery

5
Nikki904 on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Started car search through their website and received immediate follow up and quote on requested vehicle. I changed vehicles mid-stream and they were able to adjust provide great pricing, and meet my delivery demands. Process was fast, easy and painless. Definitely would recommend this dealer again and particularly enjoyed working with Serafino Castelano. When I picked up the car, he wasn't satisfied that the wheels were clean enough so he took it back and had them re-cleaned. THe car was a gift for my son and he absolutely loved it.


A++ Service for a first time Car buyer

5
jonathan cunningham on 05/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time car buyer and I couldn't have asked for a smoother experience. Staff was awesome no beating around the bush, price turned out to be the lowest out of any other Ford dealership. I was able to drive out of there with my new 2016 Ford Fusion within 3 hours. Waiting area is very nice and clean.


Fantastic Experience

5
Ryan Lindemann on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Fair Oaks went out of there way to make sure my car buying experience was easy, stress free, and fair. Ryan Holsman and Bob Wojtan made sure I got the exact car I wanted, at a fair price, and fully equipped for me to take home. I'll never go to another dealership again!Bonus: I needed a large bag to take home all the gifts and service coupons I was given after purchasing my car!!


Great car buying experience, clean site, no hassle

5
MBC on 05/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

All sales, financial and management staff were considerate, took time to answer questions, and made the process of buying the new vehicle very easy. The facility was clean and there was an area the kiddos could sit and enjoy a quick snack , which was provided. Louis, the salesman, was thorough, respectful and considerate of my families time.


Large selection of cars

4
forder on 05/10/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Ordered a new Explorer. Didn't get what I thought would be standard equipment on the model I ordered. Felt the sales person should have helped me with a comparison of what is included in each model. Disappointed.


Great Experience

5
Jo,escape 2016 on 05/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a Ford Escape from Bob at Fair Oaks Ford. The service we received wasvery professional. Would highly recommend Fair Oaks to anyone.


"Awsome Service and Great Experience"

5
2016RubyRed on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a Ford Explorer from Fair Oaks Ford and couldn't ask for anything better. The sales service was professional, informative, and exceeded my expectations. They went out of there way to accomodate me in every which way they could. Thank you very much for a great experience.


Great Experience

5
2015Edgeowner on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Serafin and Jeff to purchase my vehicle was pleasure. The professionalism of both exceeded my expectations and I will definitely return to purchase future vehicles from them.


Excellent sales/service staff at Fair Oaks Ford of Napervill

5
Robert Mackay on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased a Ford Explorer from Fair Oaks and the salesperson was very informative and not pushy. We made a fair deal on a specific showroom model I wanted. I stopped bu unannounced a week or so later for to have them look at a couple of post purchase issues, and the service staff got me in immediately and fixed in about 15 minutes as I waited.


smooth and easy sale

5
motors3249 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a Lincoln MKZ last week, and the whole process was very easy. The whole team was non pushy and got to know me besides just buying a car. Everything was laid out well and explained to me the whole way.


Great staff and an easy, straightforward purchase

4.8
DsnyMgk on 05/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a 2016 C-Max Hybrid SEL over the weekend and am glad to say I had a great experience at Fair Oaks Ford. Craig is a pleasure to work with - he is direct, efficient, and no nonsense. Ryan was absolutely outstanding to work with as well, and very down to earth, friendly, and professional. My trade-in and financing were easily processed, and I feel a got a fair price on my new vehicle. I visited Fair Oaks in 2011 at their old location and was not happy with the poor attitude or offers I got from the staff - at that time, it seemed I wasn't important enough to work with from the moment I walked in the door so I went to another Ford dealer. I'm not sure what has changed now in this new location, but the overall attitude was much improved and this time I was treated like a valued customer. I'm glad I gave them another chance. So far I'm loving my new hybrid! I'll definitely try out Fair Oaks when I need service and hope I'll be as impressed with that department as I was with the sales staff I worked with. Thanks Craig and Ryan!


New F 150

5
Jack2562 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the best experiences buying a vehicle. Don did a great job working a deal. Great overall experience, would tell my friends to purchase a vehicle here.


Excellent customer service, above and beyond.

5
Outofbound11 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a vehicle from this dealershipdealership, over the weekend and was thoroughly impresse, not only by Pam, but every single individual that I interacted with. The whole process was prompt, efficient, and everything was handled in a timely manner. They really went above and beyond, to get exactly what I wanted, in my vehicle. I would highly recommend this dealership, as my experience was a phenomenal one. Pam was superb, was there at any time to answer any of my questions and concerns, as well as all the the rest of the staff. Thanks so much Fair Oak, for making my experience a great one!!!!


2015 Flex

5
KLU on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very happy with our new 2015 Silver with a black top Ford Flex. Have wanted one for quite a long time and am enjoying everyday


Good Experience!

4.6
Dane on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

At the beginning of the process it seemed a little slow getting my truck that I wanted, the problem the truck was at another dealership so they had to go get it, "In WI"! And to me they drag there feet a little bit. It was all good being at the end of the month, to get that sale however for a 45,000 dollar truck you would think! Anyway I did get the truck I wanted and I love it. After driving everything the Ford out drove everything, handling, response, the ride, the room hands down Ford did there homework. When picking up the truck they took the time walked you around to meet everyone "all the departments" made part of the team. My salesmen Craig Holsman, very nice and did search every where for the right truck, after market salesmen Bob Wojtan great as well. Got a nice package protection and it worked out to get my spray in liner I wanted, and wasn't even thinking I could get it from the dealership.


Great new car buying experience

5
Carol Ann on 04/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I looked up Ford Escapes on the Internet, and Craig Holsman contacted me via email to see how he could help. I felt no pressure at all. He asked what I was looking for and I told him. We visited the showroom on a Saturday, and while there was one Escape that fit what I wanted, it was not a color I wanted. Craig assured us he could get me the color and options I wanted and checked online to find one. There was one in Indiana, and I got my beautiful 2016 Ford Escape in Sunset, and I could not be happier! The entire car buying experience was wonderful. Absolutely every employee was welcoming and so nice. We were very impressed. Jeff in the financial department made the signing of the papers so easy, and Brandon explained the electronics in my new car and he did a great job. Really appreciated the hard work and excellent service.


Excellent Service

5
palomine on 04/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with my oil change and tire rotation from Fair Oaks Ford.Joe Mayer is helpful and knowledgeable.Fair price for the service and extremely competent.


Thank You!

5
Casper22 on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased many vehicles over the years. This is the best dealership I have had the pleasure to be involved with. Thank you to Dan Santoro, Ryan Holsman and Craig Holsman. They are wonderful staff. They went above and beyond to be sure my needs were met and that I was completely satisfied. I bought a Raptor and I couldn't be more pleased. :o) Thank you so much!!!!


Excellent experience

5
PHecht on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was a wonderful buying experience. Jeremy Bloom was friendly, informative, helpful and a pleasure to work with in purchasing a new vehicle. Would definitely recommend Fair Oak to anyone interested in a Ford or Lincoln.


fair Oaks ford car review

5
JH on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fair Oaks Ford has exceptional sales people, friendly, honest, great waiting room for service and repairs. They do not hassle you just a rewarding EXPERIENCE TO LEASE OR BUY A VECHICLE


best ford dealer and repair service around.!!!

5
curlyangel23 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again! They are super friendly and were able to diagnose a problem that another Ford dealer missed.I could not be happier with the whole experience. I live in Tinley Park and it is worth the drive to not only purchase but service a car there. Anthony in service was fantastic and John Kranjovich is one of the most honest genuine GMs around!!!


Incredible Car Buying Experience

5
ShannonHarper on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was recommended to Fair Oaks by two different members of my extended family. Having now become a customer myself, I can easily understand why they took the time to make the recommendation! The team at Fair Oaks easily provided me with the best car buying experience Ive ever had. Each and every person I interacted with was friendly and helpful. I had the pleasure of primarily working with Pam Hammersmith. She was knowledgeable and patient; she answered all of my questions and never once pushed me to make a rash decision. This dealership isnt run on commission, and in my opinion, that makes all the difference. Pam wanted me to select a car that worked best for me. I was provided with the opportunity to test drive multiple vehicles. I was even encouraged to take one of their cars out to lunch! When the time came to pull the trigger, the staff worked together to compile a number of figures for me. The processing of financial paperwork by Jake Lambert was easy and efficient. Upon leaving in my new vehicle, Pam encouraged me to call her personal cell should I have any questions about acclimating to the new technology in my car. There is a reason that Fair Oaks doesnt inundate us with radio or television ads--it simply isnt necessary. Their customer service speaks for itself. I will certainly be a repeat customer and intend to recommend Fair Oaks to my friends and family. Thank you for a great experience and a wonderful new vehicle!


Awesome and very professional

5
marie larsen on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my 3rd Ford from our terrific salesperson Jeremy Bloom..Each time he makes our purchase effortless with his knowledge of the product and easily answers all of our questions and concerns...Because of his attention to detail and great salesmanship I have become a FORD GROUPIE. Thank you Jeremy ...Also a shout out to Jake who handled our closing ..Great job


Great car buying experience

5
soccer on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very happy with our car buying experience at the dealership. Craig and Brandon were both very nice and great to work with. We would recommended anyone to go there for your next car. Truly how a car dealership should act, very professional!


Awesome service close to Chicago

5
MikePeters on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our company leased a new Ford this year and my Manager recommend this dealership.Since I just moved to the US for a job with an E2 Visa, I had no credit history, but these guys, especially Dan B. made it happen that I could get a brand new Lincoln MK Z for an unbeatable rate. Highly recommend this dealership, Ask for Dan B. he's the best.


Highly recommended

5
ChipVK on 04/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend Fair Oaks Ford-Lincoln. The entire team was friendly, comforting, knowledgeable and professional. They worked hard to answer every question that I had. I feel like I received a good deal. I felt valued and every person there went above and beyond my expectations. They made me feel comfortable with the entire experience. I enjoyed dealing with the staff at Fair Oaks!


NEW CAR PURCHASE WAS SMOOTH AND EASY

5
Penny J on 04/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

FRIENDLY, PROFESSIONAL STAFF. SERVICE WAS FAST AND EFFICIENT. CRAIG HELPED US FIND EXACTLY WHAT WE WANTED. THE ENTIRE AUTO-PURCHASE EXPERIENCE WAS PLEASANT AND STRESS-FREE.


Fair Deal, Low Pressure, Helpful Service

5
Lincoln Lover on 04/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Gio was a very helpful salesman, easy to work with, willing to work with our budget, responsible in his dealings with us, and sincere in his explanations of the car-buying experience. We appreciated his easy demeanor, which made our car-buying experience easier than expected! We bought our car car that night because of the fair treatment we received!


Great Experience

5
Fusion2016 on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with a salesman named Vince who was unique in the fact that he did not pressure me into buying anything when I first went into the dealership. My car was towed there because the transmission had died and Vince was very helpful in helping find a car that was affordable and a safe car for my son. This is by far the best expereince I have had in a car dealership. Everyone was friendly and I was able to leave feeling great about the deal and not like I had been ripped off like other places leave you. I actually felt like Vince and Jake cared more about making sure I was comfotable and feeling good about the deal rather than selling cars and making quotas. This place is a MUST GO!!! See Vince!I love my fusion!


customer experience

5
Max on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The first dealership where everyone genuinely seem like they want to help and really make the purchase possible. I drove 32 miles to make this purchase happen and it was worth every mile I drove. Awesome awesome experience. I will recommend to friends and family.


No pressure!

5
dkoch65 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One thing I really do not like when going to a car dealer is the pressure put on you as soon as you enter the lot. I get it though, only so many people come on to a lot and only so many will actually purchase a vehicle so it is tough for sales...but I have to say in the multiple times I have gone to Fair Oaks Ford I have never, ever felt pressured. They realize it is a big decision for people and handle the whole transaction with class. I have purchased 1 vehicle from them and leased 2. In all instances I walked out feeling great about my purchase, the transaction and dealership. I can't say that about a lot of other dealers I have visited over the years. If you are tired of the same old song and dance at other dealers, I highly recommend a visit to Fair Oaks. I love Ford vehicles and the quality of those vehicles...and I have great dealership to by them from. Thank you Chris Policarpio with your help with our last 2 leases...you were a joy to work with on the Ford Fiesta ST and Ford Explorer. Can't say thank you enough.Thank you Jake Lambert for help with the lease financing...I enjoyed our talk during the process.Thank you Karl Regalado for the help in pushing me towards the Recaro seats...man, what a difference. Oh yeah, and the stories from your hey-day. ;)


Awesome experience

5
rmterpstra on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Karl and Jeremy were super knowledgable and went above and beyond to get the exact car we wanted. We're super happy with our MKX lease. - RT


Quick and smooth purchase

5
AnnwithanEdge on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After a few email exchanges, I came in and test drove an Edge. There were certain features that I wanted and some that I definitely did not want, so Craig searched until he found exactly the car I wanted. Brandon walked me through the features on the car, working with me since my time was limited. The entire process was quick and smooth.


Fantastic Experience - Quick & Easy

5
Dave E on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can't say enough good things about our experience with Craig Holsman. My wife & I were looking to lease a 2016 Explorer and working with Craig was seamless from start to finish. He had our paperwork ready to go when we got to the dealership and we were in-and-out in less than an hour driving home the exact car we wanted. We were floored at how friendly and engaging the entire staff was throughout the process. Brandon Green is phenomenal. He spent close to 30 minutes going over all the options inside/outside the vehicle and making sure we understood how to use everything. We've never had customer service like this and we will definitely be back to Fair Oaks when our other lease is up later this year.


Great Experience

5
love my car on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership. Everybody is very helpful and knowledgeable. Craig/Chris P. were great to work with. Very down to Earth and I felt that they both had my best interest in mind. I would definitely recommend Fair Oaks Ford to anyone looking to buy a vehicle.


Awesome speedy service

5
Focusstfun on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

An outstanding experience, they met requested terms and worked very hard to get me out of the dealership quickly. Would recommend and buy again. Chris Policarpio made the transaction quick and enjoyable!


Great service

5
happy customer on 03/20/2016

Overall Experience: 5.0

We have bought three cars from this dealership. They are professional and treat people in a respectful manner. The service department goes the extra mile to satisfy the customer. This is the place to shop if you are looking for a vehicle.


Great service

4.8
shoffa42 on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had great service. I got what I wanted. The salesman was very professional. I have had good experiences with the service department. I have always been treated respectively.


Amazing experience

5
Jberry1108 on 03/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an amazing experience from the moment we walked in the door. Everyone there is fun and professional and great at their jobs. They all work well together and work well with us. Thanks so much we love our new car


New car purchase

4.8
Levs on 03/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience with the dealership was exceptional from the initial contact with my service manager to the new car sales representative. The team worked very hard to get me the vehicle I needed to satisfy my requirements. They provided valuable and timely information while locating and delivering the vehicle that fit my needs perfectly. I was treated with a high degree of professionalism. Kudos to Jeremy Bloom and John Mazurek for their effort!


Great Experience

5
kerry1274 on 03/13/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the first time I bought a vehicle at Fair Oaks and they have turned me into a loyal customer - I will not go anywhere else. I was treated as a valuable customer from the moment I was browsing on the lot all the way through financing. Everyone was professional and extremely friendly. The personal touch of showing me every part of the dealership plus every aspect of my new vehicle was above and beyond my experiences elsewhere. Great place - great people!


Smooth transaction, excellent communication

5
Steve from Wisconsin on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found the exact used truck I was looking for online at Fair Oaks Ford. Reached out to Craig Holsman who provided everything I asked and was always timely in responding. I decided to make the 2 hour drive the see the truck, and it was everything I expected and more. The price was fair and I made the purchase the same day. The only negative was I had to wait quite a while for a finance person to become available. Everyone else went out of their way to keep me and my son comfortable while we waited. In their defense, it was an unseasonable beautiful Saturday in February so they sold many more cars that day than they probably expected.


Great support

5
Lincoln on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciate the kindness and support that I was given. Treated very well and understood my concerns I highly recommend anyone to work with Jeremy


$29,411

Mileage: 4

Color: BLACK

Transmission: 10-Speed Automatic

Contact seller for Body Style

City: ,

Engine Type: EcoBoost 2.3L Turbo I4 310hp 350

$80,890

Mileage: 6

Color: WHITE

Transmission: 10-Speed Automatic

Contact seller for Body Style

City: Naperville, IL

Engine Type: 3.0L Plug-in Hybrid Twin Turbo V

$51,226

Mileage: 6

Color: MAGNETIC METALLIC

Transmission: 10-Speed Automatic

Body Style: SUV

City: Naperville, IL

Engine Type: 3.0L V6 24V GDI DOHC Twin Turbo

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