Ewing Buick GMC

Amazing Customer Service

My experience was nothing short of EXCELLENCE. Wayne Holten made me feel very comfortable with the car best process. There was no haggling or pressured sales tactics, just genuine Quality Customer Service. He made my experience a very pleasant one, the other staff that I encountered was also courteous and professional. Wayne took the stress out of the car buying experience.

Customer Service at it's best

Erin made the process painless and enjoyable. She was knowledgeable and eager to put me first as the customer. The car purchase process is not easy, but Erin made it such. She was tremendous. The new dealership is well done, also! Way to go Fin!

Satisfied Customer!

Friendly service. Attentive to my needs. Gary Parr and Suzanne Newman are EXCELLENT at what they do to enhance your customer experience and expectations.Service with a smile!I hadn't purchased an American made car since 1995! This experience will hopefully make a Buick for good!

Great experience!

Erin and Fish were great to work with and made the car buying experience so easy! I would definitely recommend this dealership to my friends!

Smooth car buying

Oscar made trading our car and buying a new one, a smooth and simple process. He was efficient and didn't waste any time. He was very personable and professional. It was a great experience working with him.

GREAT DEALERSHIP! EXCELLENT 1ST CLASS SALES REP. ERIN LLOYD!

BUYING A NEW VEHICLE CAN BE STRESSFUL AND COMPLICATED. ERIN LLOYD IS THE SALES PROFESSIONAL THAT WILL MAKE YOUR EXPERIENCE ENJOYABLE, STRESS FREE AND PAINLESS. SHE IS EXTREMELY KNOWLEDGEABLE, DETAILED AND HAS IMPECCABLE FOLLOW UP. ERIN HAD ANSWERS FOR ALL MY QUESTIONS AND OFFERED MANY STRATEGIC OPTIONS ON FINANCING. I'M A SINGLE PARENT WITH A HECTIC SCHEDULE (WORK AND KIDS). ERIN HAD MY TRUCK DETAILED AND PERSONALLY DELIVERED IT TO MY HOUSE. SHE TOOK TIME OUT HER PERSONAL EVENING HOURS TO GIVE ME AN OVERVIEW OF ALL THE TRUCK'S FEATURES AND SET UP MY ON-STAR ACCOUNT. THIS WAS THE BEST SALES SERVICE I HAVE EVER RECEIVED WHEN MAKING A PURCHASE, WHICH INCLUDES BUYING REAL ESTATE, CUSTOM CLOTHING, APPLIANCES, SPORTING EVENTS AND VACATIONS (HOTELS AND AIRLINES). THANKS FOR BEING THE BEST ERIN!! KEEP UP THE GREAT WORK. YOUR HARD WORK AND EFFORTS WILL BE GREATLY REWARDED!!

Awesome experience

Erin was a true pleasure to do business with. She was personable and very knowledgeable in all areas. Best experience I have ever had purchasing a vehicle.

courteous and professional

I went out to test drive cars last Saturday with very specific objectives in mind. On the first go-round I had an awkward experience at Clay Cooley Mitsubishi; I got the cliche greasy used-car salesman treatment ( I don't want to hear about the safety features on a sporty/sports car). At Ewing Buick GMC I was assisted by Oscar Mora who had been on the lot all day since around 8am that morning. We showed up at around 6:30 pm; Oscar was very patient and understanding through my questions and test drive; I felt like he was in touch with what I was looking for and did not pull out the sweet talk treatment and try to pressure me in to buying the car. The entire experience was pleasant, laidback and smooth; I would definitely wouldn't hesitate to visit Ewing Buick GMC again next time I am looking for a vehicle. " ask for Oscar"

Wayne Holten was great!

We were not planning on buying that day, but Wayne did not pressure us, showed us a few cars, one of which, we were really happy with. Gave us time to consider the options we had, made it easy to work with us. We made a commitment that day and finished up the deal the next day. We have younger kids and did not want to spend 4-5 hours at a dealership. This made it easy for us and easy for the kids. Was not pressuring us to get the wrong vehicle, but was very knowledgeable about the vehicles allowing us to make the decision with the right information.

Excellent Professional Service!

Erin Lloyd was so friendly and knowledgeable as she stepped us through the test drive, answered our many questions, & explained our choices. We had done our homework. She was so honest and sincere in helping us that we didn't consider going anywhere else. A few hours later we drove home in our Enclave. Thank you!

Great Service for Sales

Walked in late in the evening just to check out a Buick Enclave. Erin was hugely helpful in providing information and showing us around, and then running numbers. The car and the experience were great, and we walked out of there after putting a deposit down! Erin worked with us to complete most of the paperwork before we came back in. She ensured everything was accurate and ready to go.

Great, low pressure sales

The whole staff at Ewing was very laid back and helpful. We weren't pressured to buy after our first visit when we test drove the car. We came back a month later and it took no time to get in and out the door with our new Acadia. I strongly recommend buying at Ewing.

Outstanding!! Sales Rep waye Holten finance dept great also

I am a 68 yr old man and have probably puchased over 50 autos in my lifeThe team at Ewing Buick in Plano with Sales rep Wayne Holton, and finance team with Mgr Jay Simpson and David de la Cruz provided the best and easiest purchase I ever made. I drove from Abilene after talking with Wayne on the phone and I am sure glad I did.I will never purchase another auto without giving Wayne and the Ewing Buick GMc in Plano the first look.Try them I think you will be glad you did

Best of Buying Experience

We had a wonderful buying experience. I typically buy my vehicles and drive till they are dead--I appreciated the low pressure relaxed experience of purchasing. It was a breath of fresh air compared to my last purchase 16 years ago.

This Dealership made my day!

This dealership found me exacly what I needed and wanted while respecting my budget. Erin Loyd was a pleasure to work with. My wish was her command and she made it happen! Thank you GMC Frisco.

Great buying experience!

My Sales Associate Mr. Wayne Holten helped make my buying experience quick, pleasant and altogether stress free. All the cars systems where carefully gone over with me and questions answered. Mr. David De La Cruz in finance was very through and made that part of the transaction totally painless. The Dealership facility is modern, clean and comfortable. I highly recommend Ewing Buick-GMC

Great experience

Herman was great. We had spoken prior to my arrival at the dealership and he had the vehicle I was interested in, at the front and waiting on me. He was very helpful and not at all pushy or aggressive. I would definitely recommend him!

Outstanding

Everyone was friendly and helpful. Wayne Holten was the best sales rep I have met. Informed, patient and a wonderful host. I will tell my friends.

New Lease made Easy

Our salesperson Erin, was fantastic. Took care of us from the very beginning to the very end.I love my new Regal! Highly recommend this dealership and Erin.Donna P.

Love My LaCrosse!

Having an idea of what I wanted, I looked online and this 2016 Lacrosse caught my attention among a few others. I called and spoke to Wilson Pickens who answered a few questions I had. He offered to send me the list of option so that I would have the correct information. I called a couple of other dealerships with the same questions on similar vehicles. Though I was promised information would be sent via email, I never received them. I texted Wilson that I would come by at 1:00 and immediately he sent me additional information with a link to address. After arriving and taking the auto for a short test drive, I started the process to purchase. Wilson with his soft spoken and great manners, his big laugh, made the process easy and stress free and I highly recommend him. I never felt pressured. This was the first and only vehicle I looked at. That alone will tell you all.

Erin Lloyd is Awesome

My lease on my previous car was coming up and I was looking at a few vehicles but once I test drove the Canyon I knew it was my top choice. I thought I had a deal with another dealership but that deal went south quickly. I randomly called Ewing Buick GMC to see what offer they could get me on the same truck. I was lucky enough to randomly have Erin my sales rep. Throughout the entire process she was honest, professional, and extremely accomadating. I had other GMC dealers quote me similar offers but I felt really comfortable with Erin and knew she was going to give me the best service during the closing process and into the future, which is why I went with Ewing.

Awesome Customer Service!

I drove from Lubbock, Texas, to purchase the 4runner from Ewing Buick GMC. David DeShavo was great and easy to work with. I got an awesome deal on the vehicle and was informed of everything before I showed up a week later to pick up the 4runner. I would recommend David DeShavo to anyone who is looking to purchase a new or used vehicle. Great experience overall!

Excellent Enclave

Dave DeShazo made my experience easy in every way. I had done my research and new what I was looking for in a used Enclave. But I had some bad experience at non-GMC dealers so I was glad to have a real expert with me in this transaction. It was NOT what you would refer to as "a used car dealer" but more like a friend who was helping you find a car. Once I found my car the process took about 1.5 hours and I was out the door. He set up my OnStar and went over every feature of the car with me when I picked up the car. All in all an excellent experience. Thanks, Dave!

Great experience!

It was a pleasure working with Herm. I'd recommend him to anyone in the market for Buick/GMC. Thanks for all your help. Braden

No one beats Ewing on Service and Price

This was my second purchase from Ewing in less than two years, I originally planned to buy my 3rd Acadia, but quite frankly I have wanted a Buick Enclave since they rolled off the line. I just never thought I could afford the luxury, plus for me the Acadia has always been a little slice of perfection. Once I found what I wanted, I did not think twice bout driving from Austin to Plano to work with this fantastic team. Many of the faces I worked with previously are now gone, which initially had me worried, but once I met Erin Lloyd, Jay and Finance Manager Javier, I felt respected as a customer, their professionalism and patience while explaining each line item cost in my transaction was fantastic. No matter where I live in Texas, when I need a new vehicle, I will be returning to Ewing Buick GMC.

Great Experience

This is the most efficient and hassle free car buying experience I have ever had. Erin was on top of things the whole way. I very much appreciate that this was not a high pressure experience.

Exceptional Service

We were traveling from out of town. I was able to make an appointment on-line when my car would not start late one evening. I received a courtesy call the next morning. They honored the appointment and got my car right in. They replaced my battery, ran a 32 point check and recommended several things I needed to have checked when I got home. I was on my way in less than 45 minutes. The staff were friendly and courteous. The waiting room was clean and a pleasant place to sit.

Used Vehicle Purchase

My experience was wonderful!David was a pleasant salesman to work with. Not pushy or direct, just let me guide the discussion where I wanted it to go, which is how I prefer to interact when buying a vehicle. Overall, it was a great purchasing experience.

Great product..Great experience!

I just purchased a 2017 Envision from Erin at Ewing Buick GMC. She was knowledgeable and accommodating! It was a low pressure and satisfying buying experience. I would recommend Ewing and my salesperson Erin to anyone looking for a new luxury vehicle at a fair price.

My experience was amazing

When you walked in you were welcomed. When i met my sales person she was Awesome she made me felt like we had been knowing each other all our lives. The best sales person, Never felt more at home. I recommend anyone go see Erin Lloyd at Ewing Buick you will leave happy.

Great experience!

Erin is excellent and a sweetheart! I really love my new Enclave! They found me the best vehicle to fit what I need ! Thank you Ewing!

Wonderful experience!

I was involved in a serious auto accident and my Buick Verano was totaled and practically unrecognizable. I was immediately thrust into having to buy another vehicle and I knew right away I wanted another Buick. I did some homework and decided on a LaCrosse. I went to Ewing and had the pleasure of working with Dave DeShazo. He gave me the best deal and really went the extra mile. I would not hesitate to send my friends and family to him or to buy another car from him myself. What a great experience! Thank you, Dave!!

I reallly enjoyed my buying experience

I never felt like I was being forced to buy. Erin was patient with me and she only showed me vehicles she thought I would be interested in. After a couple of days of searching, Erin found Me my beautiful Acadia SLT-2. This was the first time I felt really good about the car I bought and I have no second thoughts. Ewing will always be my place to buy. Erin you are awesome!! Thank you Erin again

Oscar Mora Rocks

Best experience buying a car I have ever had. Oscar was kind, patient and listened. He worked with me and helped me get into the car I wanted.

2103 Enclave

We had decided on a Buick Enclave after three weeks of searching like make/models. Once we arrived at dealership, we were greeted by Oscar Mora who expertly guided us through our options and process. We shopped all around the metroplex and ended up back at Ewing. The closing process was smooth, hassle free and easy. Great service from the entire staff. We'll be back for our next purchase.

Erin Lloyd is THE BEST!!! And I have bought several cars!

Erin was just perfect in her guidance!! She was honest from the beginning through the end - she knew her stuff but whenever I would ask my millions of questions, she would tell me she didn't know something instead of lying to me and saying what I wanted to hear. Her follow up over the last few days was perfect, and she worked hard to get me the vehicle I wanted at the price I wanted and at the terms I wanted. She is a good, honest, personable person who genuinely cares and wants to help people. Her knowledge of the different vehicles was impressive, and she helped me hone in on the perfect one for me! I also need to give a shout out to Jay in Finance - he was a genuine class act all through my experience.

Excellent Service and Excellent Vehicle

I've given Ewing Buick GMC an excellent rating because my experience with Mr. Wayne Holten whom sold me my vehicle was very thorough with answering my questions about vehicle and also he was very good at providing me the paperwork about the vehicle. He is the best car salesman I've ever encountered because I felt comfortable with making the decision to buy.Ewing Finance team were excellent with making the transaction wonderful. Way to Ewing Buick GMC and team. I will highly recommend anyone who is looking to buy their next vehicle.Happy customer. Sheila Poole

Very satisfied!

Erin is a great Sales Lady! She knows her vehicles and treated us very well! We got a great deal on a Beautiful Truck. Will buy from Ewing and Erin again

3 Words: Professional, Personable, and Committed

Jose and Finley helped my family find the right vehicle, vet it accordingly, and delivered it my front door in Birmingham. I will not hesitate to do business with them again.

John B

I came in with two trade in vehicles in the hope to get a newer more reliable vehicle that was in my price range. Thanks to Johns work ethic, he was able to make that happen for me. He was phenomenal as were the other employees I interacted with. Thank you!

The perfect truck - exactly what I was looking for.

Wayne was easy to work with, his follow up was spot on! He introduced me to the finance department and from there he continued to follow up, even on his day off. At delivery, he went over the various options on my truck helping me to better understand my truck. Even after the purchase he has further followed up with a little tweak needed on my truck.Overall it was a pleasure to work with the dealership and the Wayne. I was referred to Wayne by Jim Bearden, service, who I have come to appreciate after supervising the service of my car these past two years. The teamwork is exceptional, I highly recommend the dealership and encourage any potential customer to meet these professionals and let them do their job, while you experience the quality of professionalism this dealership exudes from within.Dennis Taylor

The worst costumer service ever from Brad Ancker!!

I should have known I would have received the worst costumer service ever when I walked in and overheard Brad Ancker complaining to another service rep about other costumers. While I thought it was unprofessional, I was willing to give him the benefit of the doubt, especially since I've received good costumer service from other reps from this particular Buick location in the past. Today I walked in to get my air bag checked (light was coming on). From the onset, I was made to feel as though Ancker did not want to provide services to me. He informed me that my warranty was expired at 53000; however, this was not the case. I purchased the vehicle at 60,000 and had purchased extended warranty which would not expire until Nov. 2017 or till I have reached 96000. I felt as though he did not believe me because he kept repeating, "I can't find it in the system-- and it would show up here if you had it." I came in Feb. of this year and the other service rep. had no problem pulling it up. I felt helpless and almost walked out, feeling there was nothing I could do. Why did I have to convince him that I have extended warranty? I even turned to my husband and said, "Let's go." Luckily, my husband turned to me and replied, "Let me go talk Mr. Wilson, the sales rep I bought the car from." Mr. Wilson immediately called someone and provided the information for me to give to Ancker. Fast forward---- After the diagnostic was completed, I was shocked to find out I was being charged $145 for the diagnostic. I then replied, "I'm going to pay for it, but I didn't know about this." He got offended, ranting over and over again how he had explained it to me earlier. Where was I when he allegedly did this?? He said he had never had a costumer have a problem with this before. I asked him, "If you had advised me earlier of the cost, then what do you think you could have done differently so that I could have better understood you? Because we obviously had a misunderstanding in communication here. I've been here before. I've worked with Jim, and he explained everything to me. Very clearly.There was no miscommunication in our dialogue." He then replied that he would do NOTHING differently. He had "not done anything wrong"! In fact, he even added, "The only reason you didn't have a problem with Jim is because you didn't have to pay anything. Your warranty covered everything." I answered, "No, sir. The reason I didn't have a problem with Jim is because I was not made to feel unvalued as a costumer. Not only did you not communicate effectively with me, you are denying any responsibility for the lack of clarity on your end. You even tried to deny me service from the beginning because you claimed I didn't have warranty. You made me feel helpless, so helpless I almost walked out. What I know is this: you gave me poor costumer service. I walked in feeling great and now I'm walking out feeling unvalued as a costumer." He looked at me and ended our conversation with "okay". He clearly did not take pride in his job and in (what I thought was) Buick's philosophy in providing excellent costumer service.What bothers me the most about my whole encounter with Ancker is that he never once apologized for his lack of ineffective communication on his end. To make matters worse, he defended his actions and offended me with his words "The only reason you didn't have a problem before is because you didn't have to pay anything. Your warranty covered everything." He clearly missed the point. This was not about money. This was about his pompous attitude and about not taking responsibility for his actions, his lack of clarity in his (poor) communication skills. This was about how he stated he could have done nothing differently to prevent this. This is about how I felt let down by Buick. Before this encounter today, my husband and I were considering purchasing another vehicle from Buick sometime in the near future. But after this terrible experience today, Buick has permanently lost my business.

Best experience in 30 years of car buying

Was in the market to shift from years of foreign car ownership. After some research, landed at Ewing GMC. As a dealership overall - exceptional professionalism/courtesy, impeccable facility appearance and outstanding attention to detail. From car buying experience - Facts only, no pressure, fair and open disclosure, best use of customer's time and exceptional patience. Suzanne N is one of the best sales people (in and outside the car market) that I have dealt with. She maintains a benchmark skillset of listening to the customer, remembering the customers priorities, addressing those priorities, dedication to ensuring most seamless process possible and truly cares. Her attention to detail and loyalty to the customer is impeccable. Overall, great experience!

So helpful

Wayne was awesome. He didn't make you feel pressured to buy or annoyed by our many changes and back and forth. If you are looking to buy a car I would defiantly talk to Wayne. What an amazing experience.

Long distance buying experience

After shopping around for a specific vehicle, I found it online over 4hrs away online Ewing, at a great price. I called, and Dave Deshazo was the salesperson who assisted me. Dave was great throughout the whole process and was able to have everything ready and running smoothly, considering the fact I drove from Galveston. Awesome buying experience!

Excellent!

This was the nicest, easiest experience purchasing a vehicle we hve had! No high pressure, just making sure we got exactly what we wanted. Going over all the training in order to use our Acadia Denali to its fullest potential was an extra plus. Can't say enough, just we will be back for another truck in the future!

Top-Notch Service!

This was the third vehicle I have purchased from Ewing. I have purchased 15+ vehicles in my lifetime and I have never had such a pleasant car-buying experience until I connected with Suzanne. No games, no BS.Highly recommend Ewing and Suzanne Newman!

Straight-forward, honest, smooth experience.

I called from 2.5 hours away from the dealership, inquiring about one specific Yukon I spotted online. Dave DeShazo is who answered that call and took care of us from that point forward. Understanding the challenges of long-distance car shopping, Dave took clear detail shots of the vehicle and emailed them to me, had his body shop touch up a scratch he personally spotted and told us about, sent text messages to accommodate our busy schedules, and then when we agreed to all of the specifics, he personally drove 2.5 hours to us to deliver it--on a Sunday!

Great Experience.

John Bonza is great to work with. This is actually the second car I have bought from him and will be going to see him next time around as well.

Very happy

We were very happy with the service we received from Wayne! Wayne was patient and knowledgeable of the used car selection. Would highly recommend this dealership and Wayne to all of my friends and family.

Outstanding EXCELLENT service!

John Bonza was absolutely the best! He listened to what I needed in a car & found it. He explained slowly & carefully the details of the navigational system. He has been available after we drove the car off the lot to still take time to answer calls & all questions.

Professional

I felt I could trust Dave & Wilson . They explained everything about car and deal clearly. They helped me a lot to choose the best option. it was a great experience. Thanks Dave DeShazo and Wilson Pickens

Hands Down Best experience ever at a car dealership!

My wife and I just had just had our car totaled as the result of a major hail storm. Going in, we really didnt want to be buying a car because the other one was paid off. So, our attitudes were already negative about the whole situation... BUT, after meeting with our salesman, Gary Parr, for just a few minutes, our emotions were at ease and we were delightfully surprised at the options he had for us. Options, we never thought would be a possibility! He and his team made the whole process a "walk in the park," and for that we both are so thankful!! We absolutely love our new 2016 Buick Enclave! its a perfect fit for our family! Thank You so much for making this seemingly unwanted process so gratifying!

Fantastic Experience!

Both my wife and I enjoy the process of purchasing cars from your dealership. This is largely because of Suzanne Newman with Ewing Buick GMC. Suzanne is thorough, competent, professional and just a joy to do business with. Whenever I am interacting with Suzanne, I always sense that she is more concerned about me and my family more than making a sell. That "relationship" factor keeps us coming back to Ewing . . . specifically to work with Suzanne!Dr. Rick RigsbyAllen, Texas

Bought Used Yukon Denali Sight On Seen

I never fill these out!!! I have to say this was the best car buying experience I've ever had. Dave DeShazo was incredibly profession as well as responsive to all my phone calls. Dave furnished me with enough videos and pictures they I didn't even come in to see the car from out of state. I would highly recommend Dave and Ewing to anyone. The car was mint as Dave said from the beginning. Top shelf organization!!!

Incredible salesman

This had to be the smoothest car buying I have ever done. Our salesman Dave DeShazo was friendly, informative and listened to what we wanted. At times it felt like we were stuck in the twilight zone with all the things that needed to be done during the buying process but Dave kept us up to date on what was going on and the complimentary food/drink stand were nice. I would highly recommend this dealership to others and will return myself for future purchases.

Very easy process.

Suzanne my my experience stress free. I never felt rushed or that I was taking up too much of her time. She went out of her way to make sure that I was completely satisfied with the car I choose.

Worst Dealership I have ever had to work with

I CALLED TO GET INFO ON A MASERATI WHICH WAS A USED CAR, SALES GUY TEANRE WAS OK BUT NOT AGGRESSIVE ON HIS SALES SKILLS, I ASKED HIM TO HAVE HIS FINANCE PERSON CALL ME INSTEAD HE HAD JOSE CHAPAS CALL ME WHICH WAS SO RUDE AND SAID BASICALLY YOU NEED 30K DOWN PAYMENT WHEN THE CAR WAS 47K BECAUSE I HAD NO CREDIT, I THEN CALLED SEVERAL TIMES TO GET A PURCHASE ORDER BECAUSE MY PARENTS WOULD JUST BUY IT CASH AND I GOT HANGED UP TWICE, I WANTED TO DEAL DIRECTLY WITH FINANCE PERSON BECAUSE NONE OF THESE PEOPLE DESERVE THERE BONUS THEY PROMISED A FINANCE PERSON WOULD CALL BACK INSTEAD I GET A CALL AGAIN FROM JOSE CHAPAS I HAD HIM SEND ME THE PURCHASE ORDER AND HE PUTS Here is the buyers order you requested. "Please let us know in advance the bank or credit union you will be using, as we will have to receive payment on the car before we can release the vehicle" WHEN I TOLD HIM TWICE THIS IS A CASH PURCHASE I WILL BRING A CASHIERS CHECK PAYABLE TO THE DEALERSHIP THEY SEEM TO KNOW NOTHING ONLY BECAUSE THE CAR IS A OK DEAL I WILL PURCHASE IT FROM THIS DEALERSHIP BUT I DO NOT RECOMMEND IT ONE BIT THEY LACK IN CUSTOMER SERVICE WHEN IN FACT THEY EAT WITH THE SALES THEY MAKE SO THIS IS TO SHOW THERE EATING RICE AND BEANS INSTEAD OF A STEAK... SORRY TO VENT ON THIS PAGE BUT I HAD NEVER HAD TO DEAL WITH SUCH POOOOR CUSTOMER SERVICE AND LACK OF KNOWLEDGE I FEEL BAD FOR THE OWNERS OF THIS DEALERSHIP AND THE WAY ITS BEEN RAN. TO BE HONEST IM SLEEPING ON THIS AND MAY DECIDE ON ANOTHER DEALERSHIP JUST BECAUSE OF THE LACK OF CUSTOMER SERVICE.

Excellent car buying experience!

Excellent car buying experience from start to finish. John Bonza stayed in touch with me throughout the process. He found a car with all the specs I requested. I am extremely satisfied!

No pressure sales

Wayne did a phenomenal job not pressuring my husband and I into a sale. He met our accommodations! We were in out and of their in less than 2 1/2 hours. That included dealing, paperwork and getting the car cleaned up. I couldn't be any happier with our purchase!

Very accommodating!

Wilson at Ewing GMC Buick was a pleasure to work with. He listen and tried to accommodate our needs and requests! I would most certainly buy a car from there again!

Very friendly.

Very friendly sales representative. Dave DeShazo went out of his way to make sure we where happy in everyway. Great pricing. Thanks Dave?? Fast friendly service

Ewing Buick Experiene

Bought a used Encore 3/19/16 from Ewing Buick, Plano, TX. All people we encountered were great. Our sales rep Randy Harp was great. The car we were looking for was in the service area being inspected for certification. So we ran errands and he called when the car was ready. Negotiations were pleasant and professional. Deal got done quickly and painlessly. The finance manager was great too. Randy spent a huge amount of time with us getting OnStar transferred/set up and making sure we understood how instruments and electronics worked. We couldn't be more pleased with our experience.

Easiest car buying experience ever.

Go see Kenneth Foster at Ewing in Plano. He is a true professional. We got the car we wanted at an excellent price and and the money I wanted for my trade. Financing was even fast. I will definitely return. Thank you.

Great experience.

Salesman Wayne & Sales director Mario went to work right away trying to find what I wanted They did a great job, and we couldn't be more pleased. They were fair with our trade in and our purchase. Thanks so much,Sincerely Dur and Mick BeauchampClay Center, Ks.

Tired of Service Center Taking Advantage of Me

General warning - do not trust this service center. They are highly skilled at positioning every repair as necessary and making you feel stupid for even questioning it. In short, I will never bring my car back here. I am tired of their whole service center and their business practices. As an example, I brought my truck in for an inspection. The adviser talked me into purchasing 3 new wiper blades to the tune of $90 because his tech wouldn't conduct the inspection without them. News alert, according to the Texas DPS a rear wiper isn't part of the inspection therefore not necessary to replace. SA conveniently never mentioned that. And wipers need to be in good working order, mine were just fine. So much for free inspections. I will gladly pay for every one now to avoid dealing with this service center ever again.I hope the $100 was worth losing a customer over.

Very good service!

Frank is very great to work with! Not pushy at all?? I got a used Passat and I really love it! Thank you Frank ?? You were awesome!

Outstanding Service

Definitely highly recommended sales and services department in the state of Texas! A rated in satisfaction and efficiency providing products, services, and knowledge to their customer during purchasing needs.

Trusted place, good people

My family relies on this center for our repairs. We get personalized attention from trusted personnel. They do the kind of job they would for their own family member. Mechanic and service advisor go above and beyond. They treat us right.

Just Purchased a Preowned SUV

My Sales Consultant Randy Harp was very helpful in my purchase. Listened to my wants and needs in finding the right vehicle for me . No sales preasure and was willing to assist in anyway possible. It was a pleasure with such a nice clean, and friendly environment .From beginning to end was a seamless ,quick and professional experience . Would recommend to a Friend. Great Team of People.

Consistently Awesome!

I've been a customer of this dealership for 10 years now. Suzanne has been consistent in her customer-first, value-add approach to every discussion we have had over all these years, going above and beyond what most people expect to be the norm.

Sales review

Gary was very professional and had excellent communication skills, along with expert knowledge. Gary was extremely patient and very considerate and made the entire experience pleasurable. I would highly recommend Gary to both family and friends.

Experienced

Very positive, low-pressure sales and finance. We got the red carpet treatment even though we were buying a cheap used car. The salesman and finance manager were experienced and professional.

Amazing!

Dave was very welcoming and helpful. He and Mario were great during the deal. The car I bought was maintained very well which was a big factor for me to consider purchasing it.Awesome folks!

Simple process

Me and my wife liked GMC Acadia and Buick Enclave initially. So we went to Ewing buick and John Bonzo received us. He explained the features of both the cars, technical aspects etc. He is very patient in explaining / clearing our doubts / questions etc. Finally we own Buick Enclave.

Worst experience Ever!!

I had my vehicle inspected recently and was told I needed my tires rotated. I took my car into Ewing Buick this morning for an oil change and tire rotation. When my name was called, I proceeded to the cashier, paid and found my car waiting. All good, right? Wrong!!! When I arrived home (a 45 minute drive) I glanced at my receipt and saw in small type: no rotation, could not find wheel key. HELLO!! It was right there in the center console. Even if their service technicians were too stupid to look there, all they had to do was ask me - I was there at the dealership. So I wasted my entire morning and didn't even get the service performed. Poor, Poor, Poor communication.

No nonsense

Tony Thomas did a great job in selling us a 2016 GMC Yukon SLT recently. He fairly negotiated a price with my wife and gave us no surprises! He is very knowledgeable about the products that he sells as well. The dealership is clean and new with tons of comfortable places to sit, watch TV and just relax during your car or truck buying experience. We would recommend them to family and friends!

Full support car buying

Wonderful car buying experience! You all made this as stress free as possible- working with me through the initial process and encouraging me to shop and compare and even staying the course when I found another dealer. Thank you Ewing Buick GMC and John Bonza

Stress free purchase of Buick Encore

I had my eye on this Encore, Tony Thomas at Ewing made the process stress free and easy, I was in and out in less than two hours, top notch dealership and Tony is the man to see if you want a great experience with your purchase.

A Modern Car Buying Experience worth remembering

I came pre-approved to buy one of three 2015 Lacrosse's I'd found online. They were very fairly priced and had all the features I wanted and more. Wayne spent a few hours with me, looking at each one, test driving, and explaining features; no pressure, patient, and knowledgeable. All 3 cars were in excellent condition and GM certified. I decided on the black Lacrosse, and only sat in Wayne's office for 10 minutes before starting the paperwork and documentation. I traded in my 15 year old worthless Chevy for $500 and was satisfied with that. Finally I met with the finance manager to sign all the documents. His desk became a large tablet which displayed each document in very large readable text. Signatures using a digital stylus took maybe 15 minutes. We spent maybe 10-15 minutes going over financing options and warranties and we were done. Wayne spent another 30 minutes explaining the OnStar and Sirius options, how the keys and security work and I was on my way. I spent more time with the cars than I did in the office - a huge win. I would buy another car from them because they were fairly priced, and easy to work with.

Great experience!

Herman was great to work with! His helpfulness, promptness, and attention to detail really made this buying decision easy. Love my new Buick Encore! Thank you Herman!

Very professional dealership.

Very nice buying experience. Wayne was very professional and no pressure. The dealership was very clean and all employees were very friendly. Great job Ewing GMC.

Another great wxperience at Ewing GMC

Bought a 2015 3/4 ton GMC HD. As usual it was an excellent experience from the minute we walked in to look right up to walking out the door . The staff was as professional and very courteous. We dealt with Finley Ewing IV and Herman Jackson. Overall an excellent truck buying experience. Thanks to all.

Outstanding

I can't say enough about the people at Ewing. Very easy to work with and candid through the whole car buying process. I would highly recommend them if you're considering purchasing a vehicle or just looking for a trust worthy service center.

New LaCrosse

My buying experience with Herman was great he worked to get me the most for my car and good deal on the new one. A very nice person.

Great and honest dealership

Our experience with Ewing motors was excellent. Mr Pickens was helpful,honest.and went out of his way to give us good information on the purchase of our car. He even came to the airport to pick us up. This was one of the best experiences we have ever had in purchasing a vehicle and felt the entire company was honest and above board in their dealings. Dan and Anna B.

Quick and Easy

I talk to Wilson on Thursday Afternoon. He called 2 hour later and told me he had a vehicle I should see. I stopped by Friday morning and drive the car home Friday afternoon. The funny thing is that I wasn't even looking for a car and ended up with the perfect car.

Great buying experience

Ewing was very helpful in making this transaction smooth and haggle free. We knew exactly what we wanted and they didn't try to sway us differently. They stayed late to accommodate our schedule and our sales rep was incredibly friendly and helpful. No pressure deals! Highly recommend!

The Best

No words to express how satisfied I am with the purchase of my new vehicle. Mr. Herman Jackson is always car and outstanding in service and all the detail "Thanks for that Herman". Overall I plenty recommend Ewing Buick-GMC as an excellent service.

Great Experience

I am a first time car buyer, and they gave me a great experience! Very friendly!! I recommend everyone go check them out!! Great prices!

Great experience

I highly recommend Ewing Buick GMC. I went in just looking but got a great deal and great service. Ask for Herman Jackson when you go. Jay in the service area was very helpful and friendly. I had lots of questions about all the "stuff" the car does and they took the time to help me.

Easy, Honest, & Caring

We had a pretty good idea of what we wanted, but had a few important questions. Suzanne patiently answered all our questions making the time to show us the various options first-hand so we could decide for ourselves what worked best. Buying a car is a huge investment, and the entire team there made us very comfortable in choosing Ewing. Everyone we delt with went out of their way to help us and each other...great team.

Family friendly and efficient!

It has been 15 years since we have purchased a "new" car so we were nervous. Herman was fantastic to work with and made the whole car buying experience a pleasurable one! Would highly recommend him and Ewing GMC!

Suzanne Newman is excellent!

Suzanne, Mike, Tim, and the whole Ewing team did a top notch job in making sure my new 2015 GMC Sierra Denali was delivered without any problems and with utmost care and concern to meet or exceed my expectations.Thanks so much for the great work you do!

Who knew buying a car could be fun?

I took my vehicle to Ewing for all of my service during my lease. When it was time to turn the vehicle in, Tony made the process easy and painless. We spoke before my arrival to narrow down my needs for a new vehicle. When I arrived, we looked at a few before going out for a test drive. He reviewed the available incentives with me and made sure I was happy with my purchase. I was in and out in far less time than expected, from start to finish. Thanks Tony!

I was impressed with the attention and care shown to me!

Thank you Mr. Jackson, for the time you gave to helping me get the car I wanted. I really was thankful for your knowledge of the vehicle and the efficient way you closed our deal. I am going to enjoy showing off my beautiful new Buick. I will not hesitate to share your name and that of your dealership. Can't wait to visit the new facilities!

Customer service taken seriously

My late parents bought most, if not all, of their vehicles from Ewing. I always assumed it was because of the convenient location plus the fact they they particularly liked Buicks. Having now dealt with Ewing myself, I have concluded that it was another reason entirely; the employees of Ewing Buick GMC--sales, fincance, service, you-name-it--are simply a pleasure to work with. Without exception, they bend over backwards to meet their customers' needs. Herman Jackson (sales), Joe Ensey (finance) and Jay Rankin (service) all showed the same readiness to do whatever it took to help me find exactly what I was looking for and complete my transactions as quickly and easily as possible. Frankly, I was amazed at how stress-free the experience was. Compared to my last car-buying experience, there truly is no comparison. I think my parents were on to something.

Great job Wayne Holten!!!

Wayne Holten stayed on top of what we were looking at and reached out to us. No pressuring. My daughter was happy to get the car she seen and wanted. We were out in no time he was very respectful of my time and out in less than 2 hrs. Best experience ever!!

Kenneth Foster is the best!

Kenneth was everything I could have asked for in a sales person. Car buying is seriously stressful but he made the whole experience easy as can be. He understood our situation worked to help us. I've recommended him to anyone that will listen. :)Best car buying experience ever! If you are in need of a vehicle, do yourself a favor and see Kenneth!

Great Service Low Key Approach

Second car from Suzanne and the team from Ewing Buick GMC. Listened to my needs and showed me vehicles in my price range and with the requested features. Not the typical high pressure sales tactics in this industry. Friendly and easy to work with. Very respectful of my time.

Suzanne Newman is great! She is on the ball.

Suzanne Newman makes everything happen in a hurry. We were able to get in and out without a bunch of sitting around waiting on who knows what.The finance guy was also very astute and to the point. Very pleasant .

Fantastic Service/Smoothest Car Buying Experience Ever

Wow Ken is the very best sales person ever. He was so good, that I tell everyone looking for a car that they should go to him. I found my future car on the internet. I live across the metroplex from Plano. Ken brought the car and the finance documents to my home. As I said best service ever!!!

New GMC Sierra

Great experience!! Darrell was great. He answered all of our questions and was very patient with us. We are so happy with our new truck.

"Most Awesome and Knowledgeable Salesman in DFW"

I had the best experience ever at Ewing Buick GMC. The dealership overall was outstanding, very clean and definitely presentable with a very friendly warm welcome from not just one but a couple of salesman accompanied by a receptionist. I didn't have to wander the parking lot to get somebody to approach me or try to help me. The dealership had the vehicle cleaned for me before it was even presented to me. I say all this great stuff about this dealership, without even mentioning that they are moving dealerships in the very very near future and there was not even a sign of that; no mess anywhere, up to date technology, and most important of all "An OUTSTANDING SALESMAN'. I had the wonderful opportunity of dealing with Mr. Robert Turlington. I would definitely go back to this dealership for my next vehicle, even considering the fact that it is by far NOT the closest to my home. I actually traveled one hour to this dealership, traveling approximately 40 miles from my home; and let me tell you "I would do it again". That should be suffice to explain the great experience I had at this dealership.

The Best Dealership

I trust Ewing and they always deliver. Suzanne Newman is always professional and makes the process extremely easy. I travel a lot for business and it is refreshing to go through a seamless process to maximize my time at home. Thank you for making the car buying experience great!

Very Friendly salesman

I saw the car advertised, came in one evening told Dave I wanted the car and came back the next day to purchase it. I think it was an easy sale for Dave and I am glad it was as he couldn't have been nicer. The process was quick which I really appreciated with your finance guy. Dave followed up with me and sent the picture he took of me. A very pleasant experience!

Couldn't be easier!

The car buying process with Ewing couldn't be easier. I got the car I wanted at the price I wanted in no time. Dave DeShazo was as professional as they come. Waiting at the door for me at 2:30 with a handshake. Quick test drive. Paperwork. Out the door at 4:00 with my car! Fast & easy.

Very friendly and easy to work with!

Great experience with Herman! I lost count of the number of dealerships I stopped by looking for this truck, and the experience I had with Herman stood out from the moment we arrived. I am a very calculated buyer and need time to look things over at my own pace. He recognized this and gave us time alone to discuss things with my wife.From the first hand shake to the final sale, everything moved at our pace without any of the pressure we experienced everywhere else.

Dave DeShazo was great. Low pressure and got to the point.

Good experience with Dave DeShazo. He was low pressure, let us talk during the test drive, and was able to answer our questions quickly. Thanks

Another great purchase with Suzanne

In 2006, we purchased the second car Suzanne had ever sold. Since then, we have purchased two more SUVs from her. It has been a pleasure to work with her, and she has always made the process so easy.

Getting a good deal from Ewing

Really got great service from Dave on a very good deal on a used car at Ewing. Greatly appreciate the service - all handled within 24 hours from first email to driving off the lot.

Happy new owner

My experience was fast , quick and painless. I was in and out in less than an hour and a half!! Wow unbelieveable!!And I was financed with the lender. It couldn't have been any easier not much more to state.

Great experience!

I bought the Nissan model I wanted here. I couldn't find it at any Nissan dealership! Our car salesman was Wilson and he was great!! I would make the drive to buy a car from here again!

Good Experience

Herman Jackson was courteous and helpful in assisting me with my purchase. Once the purchase was completed he and the dealership assisted me with setting up all the options and made sure I knew how to work the OnStar, XM radio, navigation. The overall experience has been positive and looking forward to a long term relationship with the dealership.

Great Experience

Wilson and the entire team were very kind and provided top-notch service. Look forward to working with Ewing for our next purchase.Thank You!

Herman Jackson, A+ service!

Herman was extremely helpful and courteous in assisting with our purchase. We were able to quickly arrive at a fair price for both the new purchase and the trade-in, and he stayed late with us to get everything in the new vehicle set up. Would recommend him to anyone needing a new GMC or Buick!

The BEST customer service!!

I'm loving my new Terrain and I've gotten many compliments. I visited the dealership a few times before making my purchase. I encountered several employees and each person was cheerful and happy to help. This was, by far, my best car-buying experience. My salesmen, John and Wayne were great! After the sale, Wayne even took the time to show me how several things work - like the remote start. He also helped me set up my phone and helped me choose options for my Onstar account too. My last car was a Toyota and I never thought I would consider anything else. I'm so glad I did. I highly recommend John B. and Wayne H. at Ewing in Plano. Thanks for everything!

This Place and These People are Simply the BEST

Randy Harp, Barry Wallace Thank you for putting me in the exact vehicle I wanted on the first day I showed up at your dealership. Seamless transition from my trade-in to my new Sierra 1500, at a fair price for both sides. Ownership These guys- Randy and Barry -deserve front row parking spots with their names on them!!! Just a thought Thanks again!!

Great Experience!

This car buying experience was great!! After a not-so-great experience at another dealership I was guarded and wary when I came in. But I found the car I wanted to look at on the website and scheduled an appointment. The car was ready and waiting for me when I arrived, as was Dave the salesman. After a test drive and some discussion we came to an agreement on my trade-in and the new car and within a few hours I was driving home in my new car with the sunroof down!! Dave and Joe in finance were patient and worked with me to make sure I was comfortable with the deal being made. We were there long after closing to see the deal through to the end and I never felt rushed. I would recommend Dave and Ewing to anyone who is looking to buy a car. Thank you Dave and Joe!! I look forward to doing business with you again in the future!

Outstanding Experience!

Ewing Buick/GMC provided a wonderful and stress free experience! As a first time car buyer, everyone was very considerate of my needs and interests throughout the entire process which gave me a great piece of mind. Herman was very thoughtful from the start and extremely helpful in the selection of my vehicle. He was mindful of my budget and was able to get me a great value for a new Buick. Needless to say, I walked away with a brand new vehicle and absolutely no doubts about my purchase decision.Overall, I would highly recommend this dealership to any car buyer due to their remarkable customer service and efficiency. Thank you to Herman and the entire Ewing team for taking care of me and getting me into my new car with no hassle!

Exceptional!

Stellar vehicle, excellent service, exceptional experience!! Highest quality customer service at a great value. Efficient and knowledgable team helped me trade and purchase in a timely manner. Highly recommend.

Pleasant and stress free

This was a very haggle free negotiation. We felt we were given a fair price on the vehicle we asked about. I would recommend Ewing as. Dealership to others.

Great car buying experience!

This was my first time purchasing a car on my own. The employees at Ewing Buick/GMC were all very knowledgeable and helpful. Herman was very understanding and helped me find the perfect vehicle to meet my needs; he was especially flexible with my busy schedule. These guys definitely don't fit the stereotype of "pushy car salesmen"! Great place, great selection and great experience!

Great Experience.

Suzanne Newman was the best Sales Consultant EVER. She was so knowledgeable of the cars and beyond helpful. I would recommend this dealership and Suzanne to anyone who wants a pleasant experience buying a car.

Very very helpful

Dave & Wayne are extremely helpful. all the staff are very friendly. They respect and make your request happen. I recommend this place to all, great experience.

Excellent Sales Experience

Our first experience with Ewing and from the initial contact to closing the sale, could not have been more pleased with the process. John found the exact vehicle we wanted. The convenience of the new location to our Frisco home was an added plus.

3rd purchase at Ewing

this was the most convienient and accomodating purchase ever, I knew what I wanted and got it.....the addional support to manage around my schedule was superior!

Best car experience ever!

I live in Memphis and was having all kinds of trouble finding the SUV that I want for a reasonable price. I found a Honda Pilot that was perfect at Ewing Buick. I exchanged emails with Wayne Holten and we agreed on a price. I flew in to Dallas the next day, Wayne picked me up, I drove the car, finished the paperwork and was out the door in about an hour from when I landed. It was a wonderful experience. Everyone I spoke to was professional and friendly. I could not have wished for a better buying experience. Thank you!

Easy to Work With

This was my 1st experience with Ewing Buick GMC and I am pleased to say that it was a great experience! Wayne took care of us and was helpful and listened to our needs. He provided lots of options and was patient and easy to work with. I would definitely recommend Wayne and Ewing Buick GMC to my friends.

Best Car Experience Yet

This was by far the best car experience I have had to date. I went in with my trade in and already knew what vehicle I wanted before I got there. The used car salesman, Wayne Holten, came out to assist me and immediately got the vehicle I wanted so I could take it for a test drive. Once I had decided that this was the car I wanted, we went inside to get everything started. They appraised my trade in and had an estimate for what it was worth within 20 minutes. They also already had several options for me as far as payments went for my new vehicle. It was painless and very easy. Once we had agreed on one of the options, they walked me next door to take care of the paperwork. Once they had called us back, we were done with the paperwork in about 30 minutes. I could estimate that I was in and out of the dealership within an hour and a half to two hours. How would I describe your dealership: The best customer service I have received when purchasing a vehicle and the fastest and most efficient service a person could ask for.

Purchased 2nd Buick Enclave from Randy Harp

We contacted Randy about 2 months ago seeking information on new Buick Enclaves. We had a 2011 Enclave & wanted to buy a 2015 in the summer. Randy told us he had some great deals on fully loaded Enclaves if we could purchase sooner. We went to the dealership that afternoon & took a test drive in a fully loaded Enclave. We received a great trade-in price, bottom line new vehicle price, & had an exceptional sales experience with Randy. No haggle, fair price & great experience! This was our 2nd purchase from Randy & we have recommended him to our friends. Asked Randy not to retire in the next 5 years so we could purchase one more Enclave from him.2nd month in the new Buick & enjoy it more every day!

My new truck

Everything was going well until I closed the deal. A day after that I was told by my sales person that they needed more money. When I called to speak with the general manager of the dealership I was basically called a liar and a cheat.The papers had already been signed and my check for my down payment had been cashed. I have the truck now. I will not every deal with these people again and if I can help it neither will anyone I know.

Excellent Service for Warranty Repair

I had an issue with my transmission cable on my Pontiac G6 which I felt was related to the 2012 recall work that was done. Brad Ancker, my Service Advisor, assisted me in working with General Motors in getting the repair done under warranty. Brad was very helpful, honest and was looking out for my best interest as he has done for the past 6 years. I appreciate his determination to provide excellent customer service. He consulted with his boss, his lead technician and reviewed the work needed himself because he knew I wasn't happy with the repairs needed and cost. He also provided me direction in contacting General Motors in the event I wasn't satisfied with his repair quote. Which I wasn't and so I called GM. GM, Ron and Brad worked together in getting the repair done under warranty. It really made my day!!!! I am now even more likely to buy from Ewing Buick and GM in the future due to the excellent customer service. Thank you, Brad, for always looking out for what is best for your customers.

Good Place To Get A Good Deal

I found my Cadillac CTS Coupe on line at Auto Trader. I made a couple of phone calls, Wilson was very easy to deal with and made this purchase a breeze. We spoke on Saturday and he held the car for me until I could come down from Okla. City on Monday. In less than a hour, with Brian's help the deed was done. This is the 3rd time I have shopped from OKC and came to the Dallas metro to buy a pre-owned vehicle. This market is bigger, more selection and better prices. I will look at Ewing first on the occasion of my next pre-owned vehicle purchase. Thanks guys, I am very happy with my purchase.steve

Best car-buying experience ever.

I found a 2012 Yukon XL via AutoTrader that I liked and sent an email message to Ewing. Suzanne Newman responded within 15-minutes (before their posted hours of operation). After two or three exchanges in an hour, I had set an appointment to see the vehicle. Suzanne was great, answering all our questions and ensuring we absolutely understood what we were getting and that all our questions were answered. My wife and I love the car. Brian Etzel got us the deal we needed with no pressure. Without trying to take us down a ridiculously unnecessary path, they laid out our options and let us choose our route. We've bought 7 vehicles from 7 dealers in our 18-years of marriage, and this was far-and-away the best experience. The next time we car-shop, Ewing will DEFINITELY get first shot at our business.

KayZeeAar

Service folks are great, prompt and courteous. For trade ins, the way they deal with you reinforces the image people have of car sales people. They probably take their customers to be either very naive or stupid.

THANK YOU Suzanne, Ron, Brad, Joe, and Ewing Family!

I cannot say enough about this company as a whole. Driven by great people, consistantly providing exceptional "service". I put that in quotation because it is really MORE than service. It really is just amazing interactions. These people are so genuine and amazing at what they do. My purchases are on point with what I am looking for, the process is not just easy, but fun (who knew a car transaction could be fun!), and fulfilling. I seriously will never go anywhere else. Suzanne Newman, our sales gal, was so on point with everything and made the process what it was - the best. Ron is a fantastic manager, and made it a point to stop in and say hello. Brad in Service is exceptional and has taken amazing care of us, and the Ewing family - well the entire working facility speaks for itself. You can't keep great people around if you don't keep an amazing atmosphere. WELL DONE!Thank you all so much for all of the pleasant encounters and for my second AMAZING buick! I love it, and I love your company. BEST dealership EVER.

Positive, low pressure experience

We worked with David Saner. He never pressured us or tried to show us something we didn't ask for. There were no surprises between my browsing online and when I showed up in person. I'd definitely do business with Ewing again.

Efficient, professional & personable

I was professionally greeted by Herman Jackson, who at the onset provided a comfortable setting for continuing my vehicle search. I sought a heavily discounted vehicle, as advertised in the national Buick promotions on TV, for my spouse. Since she was not with me, we quickly reviewed all the current options and available programs. One particular car stood out, which I considered as a good selection for her. After a thoughtful presentation of the features, followed by a pleasant test drive, I inquired about price and financing. Within minutes the professional staff working with Mr. Jackson presented me with an outstanding lease price, with several options for payment. I advised Mr. Jackson that I would need to confer with my spouse and provide an answer to him the next morning. She reviewed the information provided and photos I took of the car and was pleased. We consummated the deal today and so far we are very pleased with the entire experience.

It was efficient, professional, and caring

We had a very good experience at Ewing Buick GMC. The team stayed 2 hours after closing to find us the best deal and get us into our new truck that night. I would definitely come here again and recommend this dealership to anyone.

Dealership is home to the Wizard!

After being baited by another GMC dealership "they-who-shall-remain nameless" and chasing a mirage for several hours, I was more than a little jaded, so I did my research online, decided that a good percentage of the reviews I read were legitimate. I especially liked the angry folks on yelp, it takes a truely pissed off person to write a review. However, the appealing thing about these angry reviews was the genuine response from the dealership with an appeal to make things right with the angry posters. After several phone and email exchanges, I was contacted by Darrell, pronounced "Da-rell", after my previous experience, all my spidy senses were on high-alert for a slick-talker, especially when I heard the distinctive NY accent. Then Darrell delivered the impossible news my ears were bleeding to here, "I have some good news, we have your car and an approval", at a rate I am too excited about to mention aloud much less type for fear it's a dream and I might wake up. So, I travelled over to Ewing, the showroom is not as flashy as some, but nice, and everyone I encountered was friendly and looked tired for the last day of the month, which is a good sign. Darell, my salesperson was extremely nice, very knowledgeable on the product, GMC Acadia and very patient. Naturally, after reading all the "what not to do at a new car dealership", I resisted the urge to take a test drive and kept my Acadia drool to a minimum, until I knew my trade offer and sales price and encentives were genuine. I did give myself away a bit when I admitted to wanting an extended warranty, I just knew I would not be able to afford it, and although after markets are less expensive, I wanted it inclusive in the finance, set and forget. I am a previous Acadia owner from the first model year, and my baby is particular and incapable of tolerating cheap, unknowledgeable, off the road maintenance. We needed the best, bumper-to-bumper! After a few hours, I drove away from Ewing in my shiny new GMC Acadia, in complete disbelief that I had walked out of a new car dealership without that awful remorse when you feel like you just got beat. Lol. It was an amazing experience and when I get ready to upgrade to true Luxury, the Buick Enclave Tuscan, I will drive from wherever I happen to be in the U.S. to come back to Ewing. Ewing is apparently a portal to Hogwarts, because Joe Ensey, the finance manager is a freakin Gryffindor magician!

excellent salesmen and customer service

I just purchased a 2011 Camaro from this dealership last week, I was financed outside the dealership and on finance company's end, they made it difficult...however, Frank Alsides, my salesman, went out of his way to do everything he could to get me into this car! Everybody I dealt with there at the dealership was wonderful and it was excellent customer service! I have already highly recommended Ewing Buick GMC Plano to many people!

herman jackson

he was super easy to deal with very friendly and let us alone when needed knowledge of the vehicles was excellent too a great salesman

Very firendly and professional!

Robert Turlington was our sales rep and he was outstanding! He helped us without pushing and answered all of our questions. We made a decision in 3 days after meeting him and going to Ewing. Everyone there was helpful and friendly. I look forward to going back for my service needs!

A Horrible Purchase

Bought a 2007 Mercedes S550 with 33,000 miles. The sales person assured me the car had been thoroughly checked out including a diagnostic test of the engine. Was told this dealership had very high standards and if a car did not meet theses standards they would send it to the auction rather than place it in their inventory. After driving this car for less than 150 miles the engine malfunction light came on. The authorized Mercedes Benz dealer I took the car to said the Ewing Buick GMC diagnostic test should have revealed the engine problem. The only answer this dealer gave me was you bought the car "as is."The estimate for repairs is $5,473. I would think more than twice before buying a car from this dealer.

Michael and Darrell really do care!

Being a single mom is tough and buying a new car is even more difficult and overwhelming than that. The time that Darrell and Michael took with me was more than a typical salesman usually takes with any customer. I made multiple visits to the dealership, sent more than 50 text messages and emails to these fine gentlemen until I finally made the decision to buy a 2015 Acadia. Any other salesman would have become frustrated with me and given up the sale because truthfully, I was hard to work with! My budget was tight and my expectations were high but Darrell and Michael worked endless hours reassuring me that I was making the right decision. When someone refers to great customer service, they have no idea what that actually means until they have worked with Darrell and Michael. Darrell spent endless hours with me changing my mind, walking the lot, searching the internet, complaining about being overwhelmed, and being whishy washy. Michael helped make the deal happen after Darrell did all of the leg work. There are not enough good words to use as a description for my customer satisfaction with Ewing Buick or Darrell and Michael. My lifetime business has been earned by these men and I can assure you that I will refer all of my friends to them.Regards,Shannon Callender, Murphy, TX

Best Car Purchase Experience EVER !

I needed to trade-in my beloved Thunderbird after 13 years. I was apprehensive about the whole process. I met Suzanne Newman Koerwer and was immediately put at ease. It's hard for a woman to feel comfortable in a car buying situation but Suzanne walked me through the entire process with knowledge and grace. I can't say enough good things about my experience. I loved the attitude and expertise of all the employees, Mr. Ewing has done an exceptional job in hiring and training. If you are looking for new or used car I recommend this dealership FIRST.

Great, Jake is the best!

First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!

Great Experience, Jake is the BEST!!

First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!

Used car sales

Gary, Kenneth and management were fantastic! I was in an accident and my car that I loved was totaled. They were so kind and helpful in getting me back into the identical car I had. They were all just so nice and understanding of the current situation I was in and they made the experience for me smooth and worry free. Even though I live near Fort Worth, I'm driving back over here when it comes to get another car! Thank you so much!!! God Bless you all!

Super Service!

Ken was exactly what a guy hopes for in a car salesman. Honest, straightforward, friendly (but not overly friendly!) and knowledgeable. We purchased our Buick LeBaron from him almost a year ago, and then last week he called just to see how we were doing and how the car was running. Very considerate. I highly recommend Ken Foster if you're looking for a car.

Easy to work with

I've bought a car there, as well as serviced there too. It's a nice facility, and easy experience all around.

First Service

We took our new Buick Encore for its first service and was pleased with the job Ewing did and the courtesy of the staff,

Two sales managers were not helpful and very disrespectful.

Worked with sales associate for several hours Friday 1/2/15 for purchasing a new gmc Denali. Associate was very helpful but car could not be located that day. So resumed process on Saturday 1/3/15. When it came time to work with the two managers on duty Saturday 1/3/15 for trade in and purchase price, the entire experience changed. Not helpful. Actually kind of rude. Horrible trade in value for my car. Out of any normal range. Car max, and TWO other local dealers offers were much higher. They were trying to make 4k+ profit immediately with my trade in and on top of that, they were not negotiating at all on the purchase price of the car. Very insulting given that I had been at the dealership for at least six hours in two days and was looking for a long term deal with the dealership. The two managers NEVER introduced themselves so I never got their names. The absolute worst buying experience I have ever had, not because of the sales associate, but the managers. I will take my 75k purchase someone else.

GREAT SERVICE!!

The service adviser, JIM BEARDEN, was outstanding. YOU need more like HIM!! HE resolved some serious problems with the warranty company. I can't thank HIM enough for such excellent work!!

Great car buying experience

I am a repeat customer of Suzanne's. I wouldn't deal with any one but her. She's pleasant, funny, knowledgeable and a pleasure to deal with. You don't feel like a lamb being lead to slaughter by pushy sales people when dealing with her. She communicates promptly with you by text or voice and provides all the information you need to make an informed decision. She even set up my blue tooth in the new vehicle and cleared out the settings on my previous vehicle (which I also bought from her). I'm excited to start 2015 out in a brand new Enclave and I'll be back in a few years when its time to upgrade!

No Pressure Buying

I have never purchased a new car on my own before, and after looking at a few dealerships earlier in the week to get an overview of what I might like, I was really nervous when I walked into Ewing. I was well greeted, and immediately shown the car I wanted to see. There was no pressure and no profiling. I didn't feel like I was being questioned like I had at other dealerships. David Saner was kind, knowledgeable and most important to me, he made me feel comfortable. I came in the next day with my dad to buy the car and was met with the same care. Thank you for making the car buying experience a good one.

AWESOME

Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever received from a dealership. I will tell my family/friends to visit you on there next auto purchase. You didn't pressure me on buying a vehicle I didn't want like other dealerships I.did my research online and got the vehicle I want. Thank you so much.Tracy Smith

Great Experience with Ewing Buick GMC

Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as the service we received this week when we came back in for service!

Great Staff

I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and Larry actually listened to my needs and gave me what I asked for. I knew what I wanted, did my homework and we were able to get to the deal much quicker and did not waste each others time. It was a great experience ! John was so helpful and sweet and stayed late to sit with me in my new car and show me how all the buttons and gadgets worked. He made the experience fun.....but someone get him some better candy on his desk...hahaha ( we had a fun time joking about that )

50th B-Day Purchase

I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 50th birthday and I couldn't have made a better choice of vehicle or dealership on 11/28/2014. Sean Anbari-Sales, John Bonza-Sales did a great job, no up selling and handled the process in a very timely manner. Joe Ensey was a straight forward finance guy that explained the financing breakdown precisely and with respect.Very good experience!2015 GMC ACADIA DENALI M Carter

Beware of Overcharging

Ive been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose and repair whatever was causing the check engine light to illuminate. My service representative called the next day informing me that Id somehow damaged the exhaust system causing a leak and destroying both 02 sensors. He explained that to do this kind of damage would have required that I had hit something hard underneath the car. He also explained that the only way to repair it was to replace a significant part of the exhaust assembly. In addition to this, he told me I had a right front boot leaking and recommended I replaced the entire front axle. The total quote for the repair was $2,600. Something didnt feel right about the exhaust issue and asked for a second opinion from a 3rd party service company with whom Ive had several good experiences. They agreed that what Buick was telling me sounded suspicious. I called my Service Manager at Buick and asked him to put my car on the lift and show me the damaged exhaust. I was in Ewing Buick's service garage when they put my car on the lift, and was surprised by what I didnt see. No visible damage to the exhaust at all. The Service Tech then told me a different story than the Service Manager explaining the issue was due to a barely visible rupture at a weld point. He then explained that he found the rupture using a soap & water test, and this rupture caused both of my 02 sensors to be destroyed. I couldnt see the rupture, and I have a close up photo of the area he was referring to. I asked the service technician and his colleague if this rupture could be repaired via weld vs. replacing the assembly, but they firmly recommended replacing the entire unit. I sensed that Buick was taking me for a ride so I asked for my keys, explaining politely that I was going to take my vehicle to a 3rd party for the repairs. Buick charged me $125 for the diagnosis. After performing a number of tests including smoke and soap, the 3rd party service company did not find any leak and only 1 02 sensor needed to be replaced vs the 2 Buick quoted. The 2nd 02 sensor was fine. Regarding the leak, I even shared with them the picture I took of the weld where your folks were claiming the leak was so theyd have a place to focus, but there was no leak there. For my leaky right front boot, they replaced the axle with an aftermarket one. My total bill was $784.56 vs. the $2,600 Ewing Buick quoted me.Ive been a great customer for years, paying for nearly every recommended add-on service that was recommended to me by Ewing Buick. But given all the evidence, it is hard for me to believe that their Service department didnt mislead me and wasnt trying to gouge. It sure does leave a bad taste in my mouth. And paying $125 for the bogus diagnosis that Buick said would cost me 3x more in repairs than it actually ended up costing somewhere else doesnt make me feel any better. Ive spent an awful lot of money with Ewing over the 5 years I've owned my Enclave, but its hard for me to see how I'd sign up to do it again.

No hassle at all

Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our next vehicle with Randy.

good place to buy.

Good selection, good prices, knowledgable sales staff and a finance dept willing to work within my budget. Will be the first place I go for my next vehicle.

Quick and Easy

Contacted 3 Buick dealers via e-mail for info on a New Buick Enclave....I was in Retail Auto Dealership Management in California for 12 years so I understand the "business" and the internal workings...Randy Harp at Ewing was the only sales person who respected my knowledge and needs...ended up with a "screaming" deal on a 2014 and the process was exactly as I expected...no games and straight to the point....A job well done !!!!!

First class experience all the way!

From the moment I walked through the door, my salesman Tony T took amazing care of me and made buying a car a fun experience. Every employee was so nice and professional. I will never buy another car from a different dealership except Ewing Buick GMC, they take excellent care of their customers.

Fantastic Experience

Great experience, great sales person, car was priced right, customer care was perfect, fiancing was great, overall a greay experience, car sales done right. Highly recommend dealership!!!!!

Great Service

The last 6 cars I purchased were all Saturns so I have very high expectations of customer service and no hassle, no haggling negotations. Thanks to Randy Harp for making buying my first non Saturn a painless experience. I almost felt like I was back at Saturn!

Fantastic personalized service!

We were very pleased with the service we received by Suzanne and the entire team! From the moment we walked in the door they catered to our every request/need!! Everyone was so pleasant to work with and extremely helpful!

Very professional, friendly and relaxing atmosphere.

The employees were very professional and friendly. There was a varied and full inventory: From the beginning I felt that I was going to be able to find what I wanted. It was very clean and organized. It also was unusual in the fact that it had a relaxing atmosphere, unusual for a car dealership. If I ever buy another car I will definitely go to Ewing Buick, and I feel confident that I will find exactly what I want. Thank you for an awesome shopping experience.

Warning - Don't Buy a GMC or Buick product

The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunately bought both an Acadia and Enclave at the same time in 2009. Had we known the number of design defects inherent with these cars we would never had purchased either of these automobiles. The Enclave was picked up today with a bill of $1,400 for replacing motor and transmission mounts again for the third time and axle problems. On a car, which in the last five years has been driven to the grocery store, mall, school and soccer practice. The driver would be described as ultra conservative. But on three different occasions motor mounts have been replaced on this vehicle. The last time was about 90 days ago when the front motor mount was replaced and now the rear and transmission mounts need to be repaired. It is already apparent the motor and transmission mounts are of a defective design. Especially based on the number of mounts replaced on both cars. But, there should be a level of competency by the dealer to recognize the problems when they replaced the front ones 90 days ago. There should be a level of competency by GM to replace the mounts with a product of better design when the original part is clearly a defective design. We currently today have vehicles with over 200,000 miles (Toyota) and my Ford SUV which I've owned for nearly 4 years with over 115,000 miles and none of these have had a motor mount replaced. In regards to the defective axle bushings caused by the lack of lubricant. This is very unusual since these parts are typically designed in most cars to perform well beyond our mileage. Both of our GMC and Buick cars have been serviced at this dealer, but it is clear in this case the parts failed or the dealer failed to perform a proper inspections along the way to discover the issue before it became a more expensive proposition for us. The experience with the windshield leak on the Acadia was the last straw. Clearly a factory defect, requiring the replacement of a corroded fuse box on the car which initially we were expected to pay for by the dealer. After the leak was fixed, it ended up leaking again at the same spot at the windshield. When my son drove the car home from college the first time to have it fixed the part was still not at the dealer. GM finally came through on the repair, but only after way too much haggling for a complete design defect chronicled all to well on the internet. With the consistent repetitive failures in all these cars it would seem at some point you would take a more proactive approach to the service of these vehicles. But that would require admission of responsibility for poor product design and execution all through the process. It is clear the CEO, Board of Directors and Senior Management have very little concern for customers who are on there 4th and 5th GM owned vehicles. Which is why we bought the Ford Expediton and did not purchase another GM vehicle. By the way, my Ford Expedition is not a high design product but it performs. It performs as it was designed and hasn't cost this consumer any unexpected problems. At this point how could we recommend your product when all we get is excuses for flaws, because it was inherent in the design of a luxury product. Bottom line, you don't know luxury. Please feel free to call. Cordially, Chris Matzke

Wow. Just wow.

I have three children. Plus the wife and I have three cars between us. Let's just say I have bought a few cars before. I have bought from that Chevy dealership on 35 in Carrollton, the Chevy dealership in Richardson, plus all three Dealerships on 75 as well. No complaints to speak of. I walked into Ewing GMC on the 28th of August wanting to look at a specific vehicle. I had spoke to Wayne the night before so he knew I was coming. He had the car sitting up front in the shade ready for a test drive. How great is this. We didn't have to wander the lot and we didn't have a dead battery when I turned the key. Top notch customer service. I like the car. We talk turkey with no running back and forth between me and the manager. He countered my first offer and I agreed to his offer. Off to finance we go where the guys got me a great interest rate. Over all a two hour process which is ok with me. I wish I could remember everyone's name who helped. I'll just say I was extremely pleased with the overall experience. 2 years of free scheduled maintenance was included with my car. I can't wait to check out their service department. If it's anything like sales, I'll be very happy. I think Ewing May have just gained a customer for life.

Exceptional Auto Purchase Experience!!

Larry Hallman at Ewing GMC did an exceptional job with my recent auto purchase experience. You found the exact vehicle that we wanted and got it into your dealership ASAP. None better and I have purchased A LOT of vehicles in my time!! Thanks again Larry for the no hassle sales pitch and you got things done in a timely fashion, including handling the trade-in!! We will be back again to deal with you!!

Customer-friendly service department

Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his shop, he helped me troubleshoot it over the phone. Turns out it was due to low fuel (disables remote start), which looked even lower with the car sitting on an incline. Brad's and Ewing's overall level of support is what I'd expect from the Mercedes-Benz dealer next door to them. But we didn't have to buy an $80K GL-450 SUV to get it!

New Truck Purchase