Estle Chevrolet Cadillac

4.4
Overall Rating

Customer Service: 4.4 Buying Process: 4.5 Quality Of Repair: 4.1 Overall Facilities: 4.6


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Great Buying Experience

5
Kassandra F on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Needed to find a nice newer used vehicle after a rear end collision. We put in what we wanted : make, model, year, miles, cost and up popped this great car at Estle. My husband called and talked with Andrea Estle and she pulled the car up for us to view, it was after closing before we got there. It was unlocked and we were able to view at our own pace. We loved it. Called the next day and made the buy. It was easy and Andrea was really nice and helpful. Would recommend.


Routine Service

5
Sue on 04/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had my Malibu in for regular oil change and recall work. An overview was done as to what parts needed to be ordered and I was told not to pay for any of the service work until it was all complete. Very polite employees


Excellent Dealer

5
Mark Rasey on 03/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a truck from the dealership through Bob Gutman. I've purchased several vehicles through Bob, in fact. He's friendly and cares about his customers. I also do all of my oil changes and other service needs at the dealership. They have a great rapport with their customers, which is what keeps me coming back. Great service and a great sales staff.


Great service

5
C's mom on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Speedy check-in, car accessed quickly. Finished reasonably.


Service Perform on My '09 Buick

5
Steelrfan74 on 03/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service found issue that can wait until next service. No pressure, no fuss, easy to work with service department.


Bad Timing or Bad Business Practice?

1
Frustrated on 03/01/2016

Customer Service: 1.0

We drove 45+ miles to look at a vehicle we saw online only to be told the owner's brother had driven it home for the day. They told us he should probably be able to drive it back in for us to see but upon speaking with him he was home with sick kids. We would have been understanding if the vehicle would have been sold prior to our arrival since we did not call ahead. We did call the dealership after we arrived home and spoke with the manager and he said that we should have called ahead because employees can drive demo vehicles home - if everyone who wanted to look at a vehicle was calling ahead to see if the vehicle was in the lot, wouldn't the salespeople be answering phones all day instead of selling vehicles? We will most likely not be making the trip back to see any vehicles from this dealership.


Fantastic service!

0
Chelsea Williamson on 02/12/2016

I had a horrible experience the first time I came here back in 2014. I walked inside and no one paid any attention to me for about 5 minutes. Finally someone said hi to me but he acted like I was an inconvience and like he didn't want to talk to me. I almost didn't buy the car that day but it was a good deal so I bought it. Fast forward to 2016 and my husband and I are looking for a new car. I did not want to go back to Estle because of the way I was treated the first time. My husband talked me into giving it another try so we walked in. We are greeted right away by Billy Nossaman. He treated us like royalty. We were able to make a great deal on our car. Billy needs to be the salesman of the year. This was a much better experience this time and I would recommend people see Billy Nossaman to buy a car.


2015 Chevy Trax delivered filthy.

3
D.johnston on 09/21/2015

Buying Process: 5.0 Overall Facilities: 1.0

My parents took delivery of their 2015 Chevy Trax , ( Demo ) on 9/17/15. The front of the car was covered with dead bugs, the inside was very dirty. The widows were covered in a film of some sort and the floor mats look like they were never cleaned. If this is how This dealership delivers its vehicles to customers sit back and watch the empire crumble.


Excellent Body Shop Team

5
K2 on 07/28/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The body shop did a great job repairing the damage to my XTS from hitting a deer. The body shop manager went out of his way to get the parts and schedule the work so I could go on a planned trip.He provided follow up with me after working hours, worked smoothly with the insurance company, and expedited parts to complete this job. The damaged areas are repaired as good as new. Thanks.


Andrea Estle Sales Consultant/Internet Manager

5
Gary and Teresa Flaugher on 07/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

An outstanding buying experience from start to finish! Andrea Estle contacted me after reviewing New Silverado's for sale on Cars.Com. I had sent inquiries to several other dealerships and received very few follow ups. Andrea contacted me on a regular basis until my wife and I made the decision to drive an hour and a half to Defiance, Ohio from Indiana. Andrea was very professional and made our buying decision extremely pleasant. We drove our new Silverado home the same day. I will recommend Andrea and Estle Chevrolet/Cadillac to all my family and Friends!


best car buying experience I've had!

5
Courtenay on 07/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Andrea was fabulous to work with. Made the whole experience painless and customer driven. I drove in from Indy for it! Thrilled with my purchase. Thanks!


2013 Chevy 2500HD Crew Cab

5
Young on 07/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Andrea was great to deal with. She was very quick at getting my answers via email and had everything ready for us when we showed up to test drive the vehicle. Everyone was friendly and willing to help us with our purchase. We drove 5hrs to visit this dealership and would do it again.


Love dealing with a Lady who knows!

5
Cynthia Shong on 06/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We loved listening to the excitement of Miss Andrea Estle in helping us pick options and choosing the exact V6, All wheel drive Equanox. We laughed together & she let us know that we should get the perfect one that would suit us & our lifestyle. Chevy School with Andrea was education at best which also included a selfie together in my new vehicle. Car shopping made fun by Andres & Bob Estle! Thank you!


Seamless buying experience!!! A+++++++

5
Mom of a 16 year old:) on 05/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This experience made car buying a breeze!! Saw my vehicle of choice online, called to discuss my trade in value, arrived at the dealership and they held to their word and made buying my daughter's first car a wonderful experience!! From my sales associate Andrea to the finance manager, each person exhibited integrity, know how and professionalism. I will definitely buy my next car at Estle!!


Great Customer Service!

5
Courtney on 05/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I appreciate the time spent with me to show, drive, and finance my new lease! I am a woman, and this was the first time I have purchased a vehicle without my dad present. I felt respected and that I was getting the best deal I could at that time. Thank you Ryan Heller for your service and consideration. I came away from this exchange with great regards. I will recommend Estle Chevrolet Cadillac to any friend looking to make their next purchase.


on happy with services

1
Nathan McMaster on 02/24/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Got car back and things were messed up on it and when I call they say there is no way that they did and don't want to make it right with out me having to pay for it when it was things that worked when I took the car in to them


Inconsiderate Service with No Apologies!

1
Disappointedpotetialbuyer on 07/22/2014

Customer Service: 1.0 Buying Process: 1.0

After making an appointment, wasting gas money, and driving over 2 1/2 hours round trip, I was told by a not-so-considerate staff the vehicle was sold shortly after my call was made. Instead of calling back and showing respect for my family's time, they let us make the trip and even, apologetically joked with the new buyers about the deal. MAKE APPOINTMENTS TO BUY YOUR CARS ELSEWHERE. These people are all about the dollar and will have no qualms about doing the same to you.


poor service

2.3
unsatisfied "potential" customer on 05/16/2014

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

I brought a truck in for repair. Was charged over $600 for the ecm and there were no diagnostics ran on the truck. The only thing done was install the computer. The dash was already taken apart for them and was not put back together afterwards. Also, the batteries were dead when went to pick it up. It took a week to unplug the old computer and plug in the new (they already had the "new" ecm so I didn't have to wait for shipping) and it took a week to do 3 hrs. of labor.


Satisfying and pleasurable experience

4.5
HM on 04/23/2014

Buying Process: 4.0 Overall Facilities: 5.0

Pete was very knowledgeable and pleasant to deal with. He was very responsive and patient with all our questions, making our decision to buy from Estle very easy. Mike and Gary were very helpful and easy to talk to. Estle Chevrolet Cadillac is a dealership by which all others should be judged!


Great experience

5
CM on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pete was wonderful to work with to trade in our truck and purchase an SUV. Pete is very personable and knowledgeable regarding the vehicles he sells and the added features they have. My husband and I were extremely pleased with our experience at Estle Chevrolet. We were glad we made the 50 mile drive to purchase our SUV with them and will happily buy from them again in the future.


Would not deal

1
Disappointed on 03/14/2014

Customer Service: 1.0 Buying Process: 1.0

Interested in purchasing a car, they would not budge of off asking price, sorry, good deal or no deal.


Fantastic Experience

5
mstaugler on 01/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My fiance and I recently purchased a gorgeous Buick LaCrosse from Estle, and couldn't be more pleased with how the transaction went. We were treated well and with amazing professionalism. Jaret McDermott made us feel extremely comfortable and was incredibly helpful with the entire process. Traveled an hour and a half to do business with Estle and would do it again!


The absolute "Best"!

5
Keith & Gerri on 11/14/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Purchasing a car has never been such a pleasure. Pete responded to my e-mail and phone call almost immediately upon my inquiring about the car we were interested in. We drove over on Friday the 15th, drove the car, went over questions about it with the mechanic. Discussed price, purchased the car, Pete and Mike both easy to talk with, by the time we left the dealership, felt we had made 2 new friends. Would recommend the purchase of a vehicle from Estle Chevrolet and Cadillac to anyone in the market for a new or used car.


Patient, helpful sales people

4
Redleg on 09/26/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Pete contacted me via phone & email in regards to the truck I was interested in. He was helpful & laid back during the test drive and the buying process. I felt like he had my best interests in mind. I felt like a got a good deal with what I bought & what they gave me for my trade-in.


Wonderful Experience

5
JNW on 07/06/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Pete and Bob are both wonderful! I worked with Pete on the purchase of my vehicle and he made me feel like a valued customer, not pushy, extremely helpful, and very kind. When I went back to pick my new vehicle up, Bob was sure to come over and introduce himself, and thank me for choosing Estle Chevrolet Cadillac. I drove 45 minutes from my hometown to purchase my vehicle and it was worth every minute of the trip! I will return for any future purchases that I make!


Very satisfied! excellent people to deal with!

5
Chad on 03/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pete and Bob are wonderful! We were welcomed right away and left very satisfied! We will definitely be going back for our next purchase!


Deanna from St Marys

5
Deanna on 03/18/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very helpful and personable staff. Thank you for your business.


Super experience---Thanks!

5
Todd on 02/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jamie provided excellent customer service. Always returned call in a timely fashion and demonstrated quality sales skills.


Great car buying experience!

5
A_2013 on 02/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We went to Estle with a particular vehicle in mind, and once we got there, realized that it just wasn't for us. Pete was very helpful in getting us connected to the vehicle more suited to our needs. He didn't watch the clock and make us feel hurried or pressured to buy, which we eventually did. Upon leaving the parking lot to go home, I realized that my "new" vehicle was out of gas...Pete promptly drove me to the gas station and put gas in it to get me on my way.


thank you Jamie

5
kendra on 02/23/2013

Customer Service: 5.0 Buying Process: 5.0

Thank you Jamie for finding me a vehicle that fit my needs and budget. I love my new cruse.


Awesome Experience

5
Cindy on 02/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Highly reccomend Estle Chevrolet Cadillac, and sales person Jaret McDermott Jaret McDermott, went the extra step to assist us in any questions we had, and dealing with our work schedules. Love my Cadillac, SRX, and thank Jarett for assisting us in our decisions. He answered questions in a timely manner, and if he didn't know the answer, he found the answer!!! Would highly reccomend Jaret, if your wanting help in deciding on a car, he's your man to talk to.


Went the extra mile.

4.7
Brian on 02/19/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Jamie Grunden worked very hard to find exactly what I wanted for the price I wanted. I also received more than fair trade in value for my vehicle.


Great Experience

5
Todd on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently bought a Cadillac from Estle Chevrolet/Cadillac. The dealership was very impressive and the customer service I received from Jamie my salesman and the rest of the dealership staff was outstanding. I would highly recommend the dealership to anyone.


Worth the Trip to Defiance!

5
Kevin on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was time to upgrade my car situation, and I was very interested in a Ford Fusion. Funny that I would find my Ford at a Chevy dealer! Estle had a 2012 Fusion with VERY LOW miles. 24 hours later, thanks to Jaret McDermott and Garry Mosier, I had traded in my old Impala and was driving home in my new Fusion. This is the first car I've bought from a dealer in 9 years, but Jaret and the team at Estle made it a very easy experience!


Great experience

4.5
Confused buyer on 02/12/2013

Customer Service: 5.0 Overall Facilities: 4.0

I recently had the pleasure of speaking with your associate, Jaret McDermott. His wise words and encouragement have definitely helped steer me in the right direction. Many car dealerships can be extremely overwhelming. You are very lucky to have someone so helpful and kind on staff. It makes the process of shopping so much more of a pleasant experience. Thank you Jarett!


Overall Great Service!

5
Stacy on 02/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a 2011 Malibu thru Estle. I felt very welcomed every time I came into the dealership. They were always very prompt, I never waited around for help. Jaret McDermott was my salesman, he was very helpful and informative of the car. Overall very satisfied with his determination in helping me find the perfect car! Very happy with my decision and buying thru Estle and will be recommending your dealership to everyone! Also look forward to buying from you again in the future!


nearly new pick up truck

5
Retired Farmer on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were pleased with our experience. Jarot McDermott was friendly, knowledgeable, and easy to deal with. We appreciated the laid back approach to selling. (not to pushy)


Kim from Defiance

5
Kim on 02/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a Traverse from Estle. Jaret McDermott answered my email promptyl and the buying experience was painless. The is the second vehicle purchase I've made at Estle in 2 years. I won't shop anywhere else. Jaret was very helpful and worked diligently to get me the answers I needed. Thank you!


John from Defiance, OH

5
John on 02/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a used truck with very low miles from this dealership. It was obvious from the start that the new owner(Estle) had made some key changes to how they would now operate. Customer Service was the absolute best. Jaret McDermott was my salesman and he done an excellent job. I will recommend him to anyone that wants to do business there. He answered all questions that I had. CarFax reports were shown for multiple vehicles that I was intially interested in. We negotiated a fair price for the truck and also for the vehicle that I traded in towards it. The entire experience was a pleasure. I will definitely consider making future vehicle purchases there.


GREAT EXPERIENCE!

4.7
Dave from Montpelier on 01/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I recently bought a used truck from this dealer. The price was excellent and they gave me a fair price for my trade in. The dealer I dealt with was Jaret McDermott. He made the experience one of the easiest I've been through and had everything ready at signing so we could get out real quick. I hope to deal with Jaret in the future.


great service

4.7
customer on 01/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

purchased new car - good experience and good deal; would recommend


Not happy with the way I was treated at Estle

1.2
Frank on 01/21/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

I recently bought an Impala from Estle Chevrolet, found out later that they ripped me off in overall price. The finance manager was very pushy and wouldnt listen no matter how many times I said 'no'. Would never refer anyone to this dealership.


Great Customer Service

5
Lisa Kershner on 12/06/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found a vehicle to test drive on line with Estle. I spoke with Pete Schultz a couple of times. It was nice to be able to call him toll free directly. He suggested that I call him before I drove all the way over (about 50 miles) to make sure the car was still available. He explained all about the car, let my friend and I take it for a drive, and answered as many questions as we had. It was a nice lot, tons of cars to look at, great and entertaining staff. I was shown a Carfax report. I was explained the On Star choices. They had also done their own work on the vehicle when they received it. I ended up signing paperwork that day for the vehicle. My only trouble was with trying to get back over there to get it, which would have taken 2 weeks. Pete was nice enough to arrange for the car to be delivered to me upon loan confirmation. My friend is pretty particular on who she buys vehicles from but after our experience there, she said that she would buy from Estle and Pete too. I would recommend them to anyone and a coworker is going to go over and look as well.


Gently used car purchase

5
Normal guy on 09/16/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a 2 year old car from Estle and are very pleased. The car was in very good condition and the price was fair. Initial contact was on line with Peter Schultz and he was responsive and informative without being pushy. We arrived late in the day and he was more than willing to stay as long as we needed. I would definitely recommend this dealer to anyone looking to buy a car.


Great Service

5
car lover on 04/12/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service I got was great, we were greeted right and the service and pricing was great. Thanks to the guys who got me right in my wait was short.


$20,000

Mileage: 13025

Color: White

Transmission: 6-speed Automatic

Body Style: SUV

City: Defiance, OH

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$35,461

Mileage: 14582

Color: Red

Transmission: 8-speed Automatic

Body Style: Pickup

City: Defiance, OH

Engine Type: 308 hp 3.6L V6

$27,476

Mileage: 52521

Color: Other

Transmission: 6-speed Automatic

Body Style: SUV

City: Defiance, OH

Engine Type: 3.6L V6 24V GDI DOHC

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