Elgin Toyota

Outstanding Service!

The service at ELGIN Toyota is phenomenal. Ryan Baum can take my description of a "clunk", "pssst", "squeak", or "thud", where I hear it and upon inspection can translate it into what needs to be fixed. If it is more than 1 thing requiring attention he can prioritize them and explain which is the most pressing repair. Ryan is the most courteous and knowledgeable service representative I have ever had the opportunity to work with. The service center maintains my 200,000+ miles Sienna so well that even at that mileage it is better than any other new vehicle I have ever purchased. I am so impressed with this service department that I travel 30 miles skipping all others to have my car serviced here.

A truly awesome experience

I was traveling thru the Elgin area on I-90 and had some transmission issues. I had just had the transmission serviced in Muskegon, MI and was surprised to have something go wrong. I headed to the nearest Toyota dealer. These guys really took care of me even though I didn't purchase from there or likely will go back because I live in Michigan. I had my black lab dog with me and they have a pet friendly facility. I was allowed to have the dog in the waiting room with everyone else and they even had treats and water for him. We even walked thru the car showroom! They worked on diagnosing the issue and re-serviced the transmission. As it was discovered serviced wrong by a Toyota dealer previously, they didn't even charge me! They worked on it for 4-5 hours and didn't charge me a dime. They said they would handle it with Muskegon Toyota dealership themselves. Great guys and gals there and I highly recommend using them for your service needs.

The best and most reliable service department in the area.

These guys are professional, courteous and fair. I've been getting both my Toyota SUVs serviced here for the last six or seven years. They never force repairs on you and only tell you what you truly need done. They almost always provide loaner cars if your vehicle will be down for extended time. The new dealership is clean and they have a nice waiting area. Pricing is extremely fair. Wouldn't hesitate to refer any family or friends there for service or maintenance on their cars. Mike Barich and Ryan Baum are true professionals. Thanks guys. Keep up the great customer service.

Fermen B - superior customer service

Fermen has been excellent in assisting me with my new Avalon. Being a senior, the computer is very intimidating. Fermen had patience with me in helping me understand the many "entries" in the system. Besides, he is very knowledgable in all parts of the Avalon. He is very courteous in taking care of seniors - I know we seniors can be difficult in understanding any thing new.

Shout out to David Hudson, Best Salesman I have ever had!

I took my daughter in to buy her first car a month ago. We met David Hudson our salesperson and he took such good care of us! He not only put her in an amazing car, he also helped keep my granddaughter occupied (that alone means the world to me) I have told everyone I meet who's is looking for a car to go see him, because I am confident he will take care of them the same way he took care of my Daughter.

Top Notch!!!!

My Experience with Elgin Toyota has always been excellent through the years. My favorite Sales person is Marlon Poole. He always go the extra mile to get things done in a speedy manner with great detail. I also, want to say something about the Director of service Mike Barich who runs the best service department I have ever seen.Keep up the great work guys.ThanksKL

Great experience, great salesperson!

Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The dealership is impressive and the salesperson I worked with made me feel very comfortable about making a purchase from Elgin Toyota. He was courteous, professional and very knowledgeable! We contemplating which vehicle to purchase however, I assure that it will be from Elgin Toyota.

Great experience

I had a great experience with the dealer, very friendly and very nice. Great building, everyone was very friendly. I will recomend the dealer to other friends and family.

Service is Top Shelf!

Ryan Baum of service is a fantastic communicator.He listens to gain full understanding, sets realistic expectations, gives timely updates and allows a customer to feel involved, informed and in control.My family has a few cars of a few makes and we received great services on all the time.I highly recommend Elgin Toyota for any car and any service. They are a multi talented shop that can accomplish what you need for your car..

Excellent Service

A couple of weeks back I brought my 2012 F250 ford truck into Elgin Toyota on Rte. 20 that was in need of repairs. In the past I have used the Ford dealership in Elgin and have not been satisfied with their service. I decided to try the new Elgin Toyota dealership. When I arrived at the service department I explained to a Mr. Ryan Baum and Mr. Mike Barich who were both present at the time about the repairs that needed to be done, Both Mr. Baum and Mr. Barich were very helpful and courteous in assisting me. I also informed them that I needed new tires for the truck they were very informative about different types and price ranges that would best suite my needs and affordability. When I came to pick up my truck Mr. Baum took the time to explain in detail all of the repairs that were done. I had such excellent service from your dealership I will continue to bring all my vehicles in for service and repairs, I will also highly recommend to friends and family to contact Mr. Baum and or Mr. Barich to set up an appointment with your dealership for their service and repairs. I wanted to take time from my busy schedule to commend the two gentlemen for excellent service received at Elgin Toyota. Thank you sincerelyMr. Thurman

Buying My First Car Was a Terrific Experience Thanks To Davi

Me and my Mother went to find me my first good car because I have a small child now. David Hudson who was our Salesperson. He listened to our wants and needs, and we wereel concerned about me not having any Credit. He did an AMAZING job of meeting all of our criteria and putting me into a safe low mileage vehicle that I could afford. He even went over and above all our expectations and made friends with my 3 year old daughter and helped keep her occupied. I will HIGHLY recommend him to anyone looking for a new or used car and he will be the one who sell me my next car GUARANTEED!

2016 Toyota Camry

I have purchased Toyota Camry SE . The agent was great and helpful us throughout out purchase. I am encouraging to visit this place to buy new or pre-own car. All the employee are very helpful.

2014 Tundra

David Hudson made my purchase experience at Elgin Toyota quick and seamless. I already knew the vehicle I was interested in, and he made every effort to facilitate a quick and easy transaction. Thanks for making my purchase at the dealership a pleasant experience.

No calls returned.

I have bought four new cars at Elgin Toyota, two of theme with Jose Gonzalez. Jose was very courteous with us before the purchase of our new vehicles offering us a discount of 15% if we would need any parts or accessory. After a while we needed something for one of our cars, so we called Jose Gonzalez. Jose never answer the phone, I left a message explaining him what I needed, Jose never called back. To me this is an acct of irresponsibility and lack of professionalism.

Buying the wife a car

I recently bought a 2015 Camry and had such a great experience I brought my wife back and purchased a 2016 Rav4. I contacted David Hudson and meet him at the dealership and he had already brought a vehicle up for us to test drive because it was a little rainy. She loves her vehicle and once again they gave me a generous trade-in on a 12 year old vehicle. David and Mike really work for you to give you the best price and experience that one could as for, the level of detail that they share let's you know that you are not just another number, but part of the Toyota family. Thank you David and Mike for another truly great experience!!

Not the best

I bought a used car here, over 12000 dollars. I felt like because I didn't buy a NEW car they treated me like second-hand. I had a small issue. When I purchased the vehicle I didn't notice that the radio antenna was missing from the vehicle. I mentioned it to the service person when I came for my first oil change. Not only did they not fix it, he ignored my concern. I called twice about it and twice was hung up on. Finally on my third time calling back I asked for a manager and was told I would receive a call back. 2 hours later the manager calls back and tells my wife she had to take up this service problem with the salesman that sold us the car. He also matter of factly quotes a price for the antenna, (50 or 60 dollars mind you) completely ignoring our concern that the antenna was never there when we bought the car. Mind you he had a pretty bad tone for a certified car dealership manager. I want to mention that my wife and I are not the type to harass service personnel and throw our "customer is first" weight around, but we certainly felt like we were not treated well. I finally received a call from my salesman Frank Cruz and he told me to come on in and just like that he came out with the antenna in hand popped it on, no big deal, I could listen to NPR on the radio. Frank is the reason for the second star that I'm giving in my rating of this dealership's service. I'd like to also mention that when I came for the first oil change about 3 months after buying the car (which they claimed could be a certified vehicle if I paid the extra money) they tell me that the front brakes are in the red and will begin gouging the rotors soon. I'm thinking: how could that be if the car could have been a certified vehicle? When you make a purchase of a new or newer model vehicle, you just don't want to feel like you're getting bad service. It was my intention to get all my service done with this same dealership, but I will not.

Great car buying experience!!

Thank you David Hudson for making my car buying experience great. You went above and beyond to make sure we got what we were looking for. I appreciate your staying so late and completely explaining the car features long after you should have been on your way home. Thanks!!!

Good experience and service

I got a good car with budget price and expected service for long term. Everyone is very helpful and presents real fact about the car and service. These people are also very good at negotiation, they tried to get me a car not just with their profit but with reasonable price for me.

Great place to buy a car

I experienced the best car buying experience of my life!! David Hudson and his manager Mike were excellent to talk to and deal with. Never did I have that anxiety feel that is too common with car buying. My best interest were clearly there's as well. I had such an enjoyable experience when I replace my wife's vehicle it will be here. If you want a good experience DO NOT waste your time anywhere else go to Elgin Toyota!!

They worked hard to make a deal

We came from 80 miles away to look at some specific used vehicles, and when we saw that they weren't what we had hoped they were, they asked questions and brought several options that would fit our needs. We ended up in a better vehicle than we thought possible at the same price that we were looking for.

Excellent Customer Service

I was at Elgin Toyota last summer and was consulted by Bozena. I have to say that I was impressed by her politeness, knowledge and intelligent attitude. She also didn't pressure me with the choice. She made sure I was understanding the financial part and that I was given the best match to my expectations. I felt very comfortable with her and that I am in trusted hands. I am happy to recommend her to friends.

Great Job

We just bought a Highlander from Elgin Toyota. We'd been looking at minivans for about four months and were focusing on a Sienna. We're dealing with back issues and weren't convinced the Sienna seats were going to work for us. David Hudson and Carlos Galvez were very helpful and arranged for us to take a Sienna for a day of extended testing. Still not sure about the seats after that we talked to David and Carlos who suggested trying the Highlander.The seats in the Highlander are more adjustable and feel much better for our issues. After more driving we picked a Limited for the additional safety features. David and Carlos did a dealer trade to get the color combo we wanted and still honored the originally discounted price we were offered. David and Carlos are both very nice, friendly and easy to work with. We appreciated their ability to work through obstacles and get us to a vehicle that works for us. Great job!

Camry Hybrid (Great Team)

We recently purchased a new 2015 Camry Hybrid. We got the exact car we wanted and at the right price. Our sales guy, David Hudson, was really great and made us feel comfortable every step of the way. This was our first Hybrid and it is definitely surpassing our expectations. With a little work, we found the rated MPG very achievable. Toyota has an awesome product supported by a fantastic team. Two thumbs up!!

Service and Purchase both a success

I recently purchased 2012 Yaris here and besides loving the car, I loved my experience with both the service team and sales team. I went to several dealerships before this one and this was by far my best experience. Ask when Angela Bucaro is working if you have the unfortunate time to get one of their newer younger male sales guys. Angela was laid back and not once pushy or aggressive the whole 5 hours I spent there. She and Dennis Sheahen from the service department made sure my car was in perfect shape before going home, they even go 4 new tires put on for me. Great service team and great experience.

My very first brand new car

Imran Aneesuddin was very helpful, he made the impossible possible for me. I love the car i got thank you for your help Jazzkallah form Syed.

6 out of 5 Stars

I came here by recommendation of my mechanic/uncle Bill Olsen and I'm extremely glad he did. With not having much of a down payment and a trade in 2004 Nissan Sentra, Don Smith, my sales specialist, helped me get the absolute best deal possible. He was very personable, genuine, and a great person and I would recommend him to everyone. David Hudson, my product specialist, was very knowledgeable and informative. He gave me his personal number and urged me, multiple times, to call if I had any questions about my new 2016 Prius. That shows me that he really cares about me as an individual customer. I'd give you guys a 6th star if I could, but it won't allow me. Thank again for your great help and service!

2nd car I've leased with them. A No Hassell" experience

I received excellent customer service. Don went above and beyond to answer all questions and point out features of the new car. I will keep coming back because of people like him. He is a true customer advocate.Steve Venditti

Treated me like gold again!

The guys at Elgin Toyota have always been outstanding for all my car issues. I had a code pop up and make driving almost impossible, very little power. I limped into the dealership, and within a few minutes, they had a loaner, helped me switch out all the kids car seats (so much easier with help) and had me back to our family event in no time! Repair was done quick, and explained so I could understand it, and back on the road. These guys have always treated me like gold, and it is appreciated!!!

Cool Car--Jeep Patriot

I went to buy a car for my son. I had a few credit issues, but they worked with me, and I got the car I wanted for my 18 year old. Car looks brand new, fully loaded. I couldn't have had a more polite, professional car dealer. Don was really great. Thanks for driving the car all the way to my house after the purchase! My son is really happy with the car. :}

Like the car, Hate the service

My sister purchased a car in December, and I tagged along for support. We love the vehicle itself, but there have been so many issues with the dealership that we just cannot justify. #1) After a grueling back and forth negotiation on APR percentage (their first offer of 18% was ridiculous and disrespectful) we finally told them we were no longer interested, as we had done our research and knew they were nickle and diming her. So the arrogant manager, Carlos, finally offered an incredibly low APR. He stated that a bank hadn't actually agreed to the rate he was proposing, but he knew they would on Monday, and he wanted us to walk out with the car. Fearing the sliminess of it all, we asked him MULTIPLE times if for some reason he couldn't find a bank to approve the low rate we would be forced to return and pay more (we live more than 1 hour away). He assured us that we would NOT have to come back, that it would never happen that way. Sure enough - 1 week later - we are told we have no choice but to come back in and sign a new contract for double to APR. In addition, they refused to put any of this in writing (even in an email) and they constantly told us they couldn't fax any information because their fax was broken. Lies - so many lies. #2) After being lied to and driving out a second time they forced a new license plate change. Odd, we thought, but legalities are what they are. Just last week they called us and said we need a 3rd license plate and needed to come back in. WHAT? My sister asked for a reason on the new change, they didn't have an answer. She asked for a manager to provide a reason and put that reason in an email. So far she's been given a run around. Why does this matter? We paid $300 on the contract for an extra key (so I could have one). When she called to request the key they told her to come back for a 3rd license plate change. Um, NO. Why do we have to drive another 2 hours round-trip for you to give us the key you owe (when they told us it would be delivered). And why a 3rd license plate? We've never heard of this before, ever. I closing, they do a lot of "salesy" run around, tell a lot of half-truths, and nobody really seems to have a reason for any of it. I will say that our first interaction with the sales guy Ricky was OK, he seems to be low on the totem pole but nice enough. But even then, there was so much game play and back and forth. Never again.

First Car as a New Grad

First time going to this dealership and I would recommend it to anyone! Luckily I knew what car I wanted and Don (dealer) helped me find it right away! He also helped me with the college rebate plan and we were in and out within 3-3,5 hours! Don got things moving along! Currently loving my RAV4 as I go to work!

New car buyin experience

Went through Web and received great deal with E price on brand new Avalon with 0% special financing and Don had to get car transferred from other dealer. He made sure car was ready to go.

Always satisfied

November 2015.Had to have my Prius towed in at night -- Rudy took my call and directed me to the towing company -- got a call before noon the next day from Jason with diagnosis -- work was done by end of day. Everyone we encountered was helpful, friendly, our service rep, Jason, is a good representative for the dealership.

had amazing experience here, a hassle-free center for anyone

I visited many dealerships in the area and this one is the best, no doubt! They are very helpful, patient, and informative. The guy named RJ is awesome, a very committed guy who boosted my trust about the center. I recommend this dealership for anyone, and of course, I will keep in touch with the dealership as I need one more car.

satisfied customer

The sales person that helped was comfortable with me as I was with him. He appeared knowledgeable, answered questions and provided information that helped with my decision in purchasing 2 cars within the month. He was very patient with me and I will definitely return for a possible 3rd purchase soon. I would recommend the sales person and dealership to family and friends.

Great customer service

Everyone at the dealership was friendly and helpful! I worked with Raul and he was very knowledgable about the cars. He took me on a tour of the service dept as well.

Good salesman, bad finance man

My husband and I purchased a used RAV4 and liked our salesman - he tried to work with us and everything was fine until we came to financing. Both of our credit scores were excellent and when we tried to talk with the finance guy, he yelled at us about our other car decisions. Needless to say, that is enough for me to not go back here ever again.

I got lied to couple times !

Stay away !!!Had the worst experience ever with this dealership. I saw a car that i like online, the deal was really good but i live 4 hours away from this dealership but i decided to travel to it. I called the dealership on saturday before traveling to check availability and they said it was available. I was suppose to be there at noon but i ran into some issues renting the car and i called them to tell them i will be late and they said that is fine and the car is still available. When i finally got to the dealership they told me it was sold the day before and showed me on the computer that it was sold. when i told them that i called earlier to check i was told it is available, they said the system did the update late!! what kinda excuse is that. so i just went home 4 hours away .. I called the sales manager the other day and told her the story, she said that the car was sold while i was on my way and it is not their fault. When i told her that the guy in the dealership showed me that it was sold the day before i made the trip, she said it won't change anything to know when the car was sold and she can't do anything. She lied to me. She even said she is the sales manager but when i checked their staff on the website it turned out that there was no female sales manager.I was so pissed, they didn't seem to care at all , they lied to me and wasted my time and money. Don't waste your time and money just look for a car somewhere else.

Best Saleman Mr Don Smith

I bought 4 Brand new car within a month 3 corolla and 1 Camry from Mr Don Smith He is the very honest sale man

sales person were horrible

I had purchase 2 mini vans n to be honest the sales guys were pushy as xxxx. Next car I will go else where three weeks ago I want to buy a 2011 tundra but when I remember the Seles guys I didn't feel like dealing with this dealer at all.

"Negative Experience"

I recently purchased a used car from Elgin Toyota. Due to unforeseen circumstances this is the third car I have purchased from dealers in the last year and by far the WORST experience and hardest dealer I had to work with. Contradictory statements were made on what 'safety' is, people not knowing what type of pay is accepted (if you don't know, find out before you say anything), unreturned phone calls and unwillingness to work with a returning customer made this a terrible experience. I WILL NOT USE THIS DEALERSHIP AGAIN NOR RECOMMEND THEM TO ANYONE I KNOW! If I was not under time constraints to get a car I would not have purchased from this dealer. My wife and I first went in took a test drive and then talked to a salesman. We noticed the windshield was cracked and were told since it was a 'safety issue' they would have to fix it before they could sell the car. We also mentioned that we would like to take the car to our mechanic to get checked out before we bought the car. The salesman said that would not be a problem. We gave him our bottom line 'out the door' price. He said management liked repeat customers and went and got the finance manager Mike Quigley. He gave us the price of the car which wasn't anywhere near what our price was. He told us that was it and walked away - literally a 2 minute conversation. No negotiating no alternatives 'nothing'. This kind of business just left a bad taste with us. I called back a few days later to up our price. Mr. Quigley told me the price he gave us did not include taxes which was to add on another 5 - 6 hundred dollars. Really! What part of 'out the door' did he not understand. After a few weeks of looking for a car we decided to bite the bullet and try negotiating once more. I called and talked to Mike Yorty a sales manager. After lowering the price some I told him I would get back to him. I called and left 3 voice mails for him but he did not return my call. I went in after work to talk to him only to find he was sitting at the front table joking with other employees. I asked him why he did not return any of my calls but he just changed the subject. We went out and talked about the car. I told him I would buy the car contingent on my mechanic looking at it. He said a used car is a used car. He said I would have to buy the car and if there were any 'safety' issues only those could be addressed. Why would I buy a car and turn around and dump a lot more money in it - even if it wasn't a 'safety' issue. That's why I wanted my mechanic to look at it. This was the only dealership that had this policy. Even Schaumburg Toyota let me have my mechanic look at a car before I made a purchase. He also said they would fix the windshield. Reluctantly I agreed. After talking to the salesman about 'safety' issues he called over another manager Carlos Galvez to clarify things. He told me the windshield was not a safety issue and that I would have to pay to replace it. REALLY! Two other people told me that a windshield was a 'safety issue'. After a phone call, he told me they would replace the windshield. The salesman told me how much I could pay on my credit card and the rest in check form. When I went in to finish the deal the financial guy gave me a lower amount that I could put on my credit card and the rest would have to be in check form. I did not have a check but had my debit card. After checking with 'who knows who' he said I could pay the amount the dealer had quoted on the credit card. What a headache!p.s. - after replacing the windshield they left my car dirty on the inside.

Everyone knows the prices, why the same old bait and switch?

My wife and I recently drove an hour and forty five minutes to look at a 2013 Toyota Corolla at Elgin Toyota. We found the car through Cars.Com. Before driving to Elgin I called their Internet sales rep and asked twice on separate calls whether the specific car we were interested in was certified and whether the car was indeed priced at $13,400. On both calls I was assured that the price was indeed $13,400 and that it was certified. We decided to make the drive from Milwaukee because the Elgin Toyota Corolla had about ten thousand few miles on it (approximately 20K miles) than the exact same year and model Corolla that had been offered to us certified at Wilde Toyota in Milwaukee.When we arrived we were handed off to a sales person by the Internet sales Rep. I don't know why dealers do this. Why not continue with the same sales person? The new sales rep informed us that the car was not certified though it had gone through the certification inspection and could be certified. Certification however would cost an additional $2,400! So suddenly the Toyota now was being offered by Elgin at $15,800. But, the bait and switch wasn't over yet! We got in the car for a test drive and the salesman then told us that there was an additional $499 charge for cleaning and other "dealer prep" services. So now the Corolla was priced at $16,299. I was ready to leave but the salesman insisted on talking further. I told him flatly that we would not pay more than $13,500. So inevitably the "manager" came to talk to me. He implied that I lied about the calls to Elgin when I was told that the car was certified. He also told me that the price Wilde offered was only a "verbal" commitment that could be rescinded at any time. I told him that I don't do business that way---verbal commitments in my book are binding.The " manager" then offered to "cut" the certification price from $2400 to $900 and the "dealer prep" price from $499 to $90. So now we were at $15,309. We later found out that certification can be added to an inspected 2013 Corolla for as little as $600. At this point I was both disgusted and angry. I repeated that I would not pay more than $13,500. The "manager" stood up shook my hand and thanked me for coming. What a bunch of jerks. I will never do business with them again and will tell all my friends the same.

Bait and switch

Got an offer of 207 per month on a 36 month lease for a RAV4 from the Internet salesman. Arrived 30 minutes later to find out that they sold their last FWD model a few minutes ago. Offered an AWD drive for 242 per month for 24 months with same down payment. Not that stupid....

Made things right

Had a differing of opinion on what happened on a price of a car. In the end they made things right. Classy dealership, that honored an advertised price.

Car Lease

This is my 9th Toyota lease. Two I believe through this dealership. All I can say honestly was that my recent car lease on Dec 12, 2014 went great. The two individuals I dealt with were very professional and courteous. They accomplished getting the best deal for me for a second time in three years. The Sales Professional contacted me a few times to come on in and see what they could do for me. I wasn't sure I wanted to trade in my existing lease for another lease so soon, but when the Sales Manager also contacted me, I thought I would give it a shot. Nothing to lose at this point. I was happy with my existing lease and no need to turn it in at this time. But I received such a good deal I think, I could not and would not pass the opportunity up. I can't say enough of how decent Don Smith, my Sales Professional treated me. The Sales Manager as well. I will continue to deal with this dealership and see them again in three years.

Go to Northbrook Toyota instead

Pleasant enough until you decide you're interested. Negotiations are extremely high pressure, no budging off price and they try to inflate the price with a lot of add ons. Beware they don't do their own paperwork; they outsource it to a third party so you have to give a lot of personal information and money that isn't necessary with other dealerships who do their own. We went to Northbrook Toyota and got a great car at a fantastic price from a wonderful sales guy. Financing was a breeze. They even repaired two dents in the car at their expense. Picked up the car two weeks later because they wanted to make sure the car was perfect, and drove off. We love the car, the deal we got, and their customer service.

Overall great experience

After looking at several types of minivans, we settled on the Toyota Sienna. Elgin Toyota has great employees who kept in touch during our search, were knowledgeable about our options and helped us through the process. We settled on an XLE, and are very happy with the car, the service we received and the price we paid.

Great experience!

We traded in our 2011 Prius for a 2014 Prius V. Erica was great to deal with to help achieve a great online deal. Girish was very friendly and made the buying process a pleasure. Carlos was able to work with us to stay on budget. Everyone went out of their way to make us feel comfortable and actually excited to purchase a car instead of stressed. I would definitely recommend Elgin Toyota for your next purchase!

LOVE ELGIN TOYOTA

We love Elgin Toyota, this is the 4th car that we are buying from Elgin Toyota. Their sales representative are exceptional. On Saturday August 23rd , we bought a Rav4 from Elgin Toyota, and we had the pleasure to work with Otavio De Assis. He was very helpful and very pleasant. When we got there we were almost certain that we will not buy anything since we visited two other Toyota dealerships and the customer service was horrible! Otavio was ready to show us anything we want and was not pushy when we said that we did not like what he saw, as we were walking out the manager came up to us and said that if we are willing to work with them and let them show us another car close to what we want they will work with us a give us a great price! They did what they promised and exceeded out expectations and most importantly we love our car!!! We recommend them to everyone !!!Ask for Otavio when you go there he is one of their top sales representatives! He will find what you are looking for! We are definitely going back to them for our next car purchase!

Great deal!

We used the True Car buying service and were very pleased at how hassle-free it was. I discussed the certificates I had from nearby dealerships with Erica, and we agreed on a price. Later that day, we were met by Otavio at the door. He spent a lot of time with us and went over the Prius V in detail. There was no haggling over the price, although we did have to hear the sales pitch for the detailing package and floor mats. They brought out our ideal car from Chicago as we waited. Definitely a great way to buy a car and a great place as well Looking forward to their coming move, which will put them very close to us for service.

Awaiting information

I am currently awaiting further information from this dealership to accurately represent them in this review. Please check back in one week for further information. Most people were pleasant- we will wait to see what happens to decide whether we purchase Toyota again before winter.

Sale Experince

I had a great experience there with purchasing my car, the Toyota Prius, and especially with Michael Yorty, that went above and beyond to meet my expectations. He was friendly and knowledgeable and more that anything was patient. Imran was very nice as well, he did the financing documentation and he was very professional and patient as well.

HORRIBLE EXPERIENCE WITH SALES REPRESENTATIVE

I had the same experience with Sales representative Carlos as mentioned by the other user review 'ToyotaFamily12'. I am loyal customer with Toyota for past 8years which has 4 years with elgin Toyota.And even couple of my family members brought there vehicles through my reference at elgin showroom.One day I received call from showroom asking me if I would like to consider trading my 2011 camry for new vehicle and set up an appointment for that week on Jul18th 2014. I had to wrap up my office work and stopped by the showroom with a plan to decide on my new vehicle.After 30 min of checking my vin and car sales manager asked me if I was willing to trade in today.for which I said I had planned in a week or two.I was not even informed about the options of cars they have or any offers going on.Then suddenly a sales manager Carlos came in ,gave my keys and asked me to come back after 2 weeks and his tone was very rude.Literally it was like get out of the showroom.I am very much upset with this experience and would like to share my experience before any other customers get treated like me.And to mention there was couple of them who arrived before me and shared same kind of experience.

Worst Experience

I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to take the car. For delivering the Car , they took almost two hours and when i started driving back to my place with the new car, I observed noise coming from the Front Tyres. When I went back and asked them, they told me that their Service center is closed and they issued me ticket saying that the issue was with the Balancing of Tyres. Also they asked me to take it to any of the Auto center and they will servic e t for 10$. I agreed to them and drove back to my place. When I showed the Car in couple of Auto centers, they told me that the issue is not with the balancing and the issue is that the tyres are not rotating round and the tires need to be replaced .Also, they told me that there are 4 different brand of tyres on the car which we didnt observed. I informed the same to the dealer guys and they told me that they are not responsible for the noise. I got irritated and thought that nobody else should not feel the worst experience as I had.

Great Experience

I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Smith. He was very professional and great to work with.

New car owner pleased by prices and professionalism

Summary at the bottom.As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off.The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did:He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me.We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car.After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained.One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible.Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear.In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyotas standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded.Summary:Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary.Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity.Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time.I would recommend Elgin Toyota to friends and family.

HORRIBLE CUSTOMER SERVICE, SALES AND BEHAVIOR BY SALES EVER

I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a freezing Friday Jan 3rd, 2014 with my family after traveling over 40miles for a car I intended on purchasing. As I entered the facility looking around seeking a sales person I noticed no other person sitting at the desk 3 feet away or within a foot of me and my family greeted us except a Mr. Agustin Celaya, Sales specialist. They only stared at us saying not even a hello. Now looking in retrospect I should have left at this point, but since Mr. Celaya greet with respect and courtesy I decided to give the place the benefit of the doubt. He was an exceptional sales man, everything you would want, patient, respectful, answered all our questions, new his stuff and above all not pushy or overbearing. He didnt make me feel like he was trying to sell me the golden gate bridge. He showed be exactly what I asked for with no diverging to other vehicles and after the test drive I was ready to buy. We sat down to discuss the price and explained that if we could get the car for a particular price he has a deal, at which point he explained that he could not negotiate the price with us but, would speak to his Manager to see what could be done. After he walked away 10seconds later a man named Carlos Galvez , who I now know was only another Sales and Leasing Specialist sat down in front of us never introducing him self but only as a manager, he said in a loud and vulgar tone of voice NO, YOU ONLY CAME HERE FOR THE PRICE, MY DEALERSHIP HAS THE LOWEST PRICE IN ILLINOIS WHICH IS WHY YOU ARE HERE, NO OTHER REASON, BUT THE PRICE THATS WHY YOU CAME HERE ALL THE WAY TO OUR CITY FROM CHICAGO, I AM NOT NEGOTIATING WITH YOU ABOUT THE PRICE, THE PRICE IS THE PRICE, WHY SHOULD I NEGOTIATE WITH THE LIKES OF YOU I SELL 50 CARS PER DAY AND WILL SELL THIS CAR IN 10 DAYS. THE PRICE IS THE PRICE WE WILL NOT NEGOTIATE WITH YOU SO EITHER YOU BUY IT FOR THIS PRICE OR YOU CAN LEAVE. WHAT PART OF IM NOT NEGOTIATING WITH YOU DONT YOU UNDERSTAND He was very rude, disrespectful and in appropriate. I didnt even know his name at the time. As we verbalized to him that he should calm down in the way that he was speaking to us he then stated I can talk to you any way I want to because I work here. I had enough of being belittled, degraded, and disrespected and went to the main desk behind us where I asked to speak to the manager. At this point Mr.Michael Yorty stated that Mr. Carlos Galvez was the manager who just got promoted into the position. I then state that since he was the manager I wanted to know the name of the owner that I needed to be speaking with. Instead of supplying this requested information he proceeded to ask me my concern. Meanwhile Mr. Carlos Glavez proceeded to disrespect and belittle my mother while her grandchildren closely watched and listen while sitting along side of her, as they witnessed her get very upset. I explained to Mr Yorty that Mr Carlos Galvez was being very disrespectful and rude. Meanwhile, Mr. Michael Yorty proceeded to state Actually Carlos is our top salesman and we have never had a problem with him. I then walked back to my family with Michael Yorty stating to Carlos Galvez you are rude and disrespectful and if I talk to you with respect I deserve to be talked to with respect, you cannot talk to customers any way you want to and you here no one else raising their voice and being disrespectful except for you. He got up and at this point walked away. I explained to Mr. Yorty that I did not need Elgin Toyota Scions Financing that I had already come equipped with my own to make a purchase on the spot. What would you want? They should have been trying in their every power to make me continue being a loyoal Toyota customer, but instead. Mr. Yorty respectfully offered to give me $500 dollars off and since the damage had already been done from my experience with Carlos Galvez, but that's all. I respectfully declined his offer. My first encounter with Elgin Toyota Scion will certainly be my last nightmarish experience of which I will never forget. It is unfortunate that this experience had to be my first and lasting impression of this Dealership. I left my contact information and never even received a call or voice mail from the General Manager Robert Elis to apologize for the matter. I was very disgusted to know that Elgin Toyota Scion condones this behavior of their employees and treatment of their potential customers. Anyone in the Business or Sales field recognizes it basic business 101 to have professional and exceptional customer service etiquette. They know how important it is to gain potential customers and keep existing ones. Everyone knows that an important part of a growing business is by word of mouth through existing customers to future or potential ones. As a medical professional in our business I can definitely say that positive word of mouth, first impressions, how we make our customers feel through a positive or negative experience is the backbone of our grow, success and customer base. We work tirelessly on developing new ways to make our customers feel appreciated and pleased enough with their experience to pass on their positive experiences and reviews to other potential customers and in turn come back to generate repeat business. My parents have been a Toyota customer for over 24 plus years along with our other family members. When I spoke to my family and friends about my HORRIBLE experience at Elgin Toyota Scion they were shocked, saddened, and disgusted by the mistreatment of customers. If Mr. Carlos Galvez has a family shopping for a car I dont believe he would want them to be treated the way he treated us. Now I am not sure if me or my family want to patronize any more Toyota dealerships after this most traumatizing and horrendous experience, having such an insulting encounter with a so call sales manager. Is this how Elgin Toyota Scion treats their customers? Would you bring your business here?

Buying new 2014 Sienna

Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van the Sienna is. Arlington Toyota was very helpful and gave us a very good price but we wanted to check out a few more dealers. Grossinger Toyota lured us in with an internet price that they would not honor. We visited Bredemann Toyota the next day and sales man and price were very honest. We called Elgin Toyota from Bredemann and talked with internet manager Bob Keissmi. Bob told us that Bredemann was giving us a great price and we should buy it there. That night we received a call from Classic Toyota in Waukegan and sales man stated that he could beat Bredemann's price by $500. We left our house in pouring rain and drove 40 miles to Classic to be told that they could only match Bredemann's deal. Again we left Classic and drove to Bredemann to purchase Sienna from them. Because it was so late at night (9:00 pm), Bredemann asked us to return the following day to purchase Sienna. We send Bob an email the next morning mentioning we hadn't purchased the Sienna yet but gave him all details from from Bredemann deal and price.Bob reached out to us on the phone and said we had a great price from Bredemann but since Elgin Toyota was so far from our house he would take $200 off Bredemann's best price and he was first Toyota person to mention 0% financing for 60 months. We were so skeptical but Bob assured us that this deal was for real. We arrived at the dealership at 7:30 p.m. Thursday,May 26 and met with sales man Patrick Ellis. Patrick was given sale from Bob and had all paperwork and Sienna ready to go. Patrick drove with us and explained all car functions. We then went into finance office with Mike Quigley and got not only Bob's guaranteed price but 0% financing for 60 months. We left the dealership with new Sienna at 9:00 p.m.. We have been buying cars for 50 years and have never had a smoother or better experience anywhere. We can only praise Bob, Patrick and Mike for wonderful service. WILL BUY OUR NEXT CAR FROM ELGIN. John and Valerie Maag

Easy, Fast and Professional

I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever!

Awesome service

Excellent work! I would reccommend him to others! Very helpful! I love my car and will be keeping it for a while! Thank you so much!

NO GAMES

This was only the second new car that I have purchased, first one in 36 years. I never liked buying a new vehicle - too many games played by the dealer. THIS experience was GREAT from beginning to end. Got a great quote to start the process (internet) and after comparing the quote from Elgin Toyota with my local dealership and another larger volume dealer in Iowa (they weren't even close), I knew the drive was worth it. Saved over $900 by purchasing from Elgin Toyota. The price was good, but the service was even better. I was thoroughly impressed. Erica eased my mind when I questioned the different prices for license fees from the local dealership and Elgin Toyota. She said that they quote a flat rate that is higher than what you actually pay for out of state customers and that my state would refund the difference (so we were getting an even better deal). I had called on a Friday about noon and said that I would need to pick up the car the next day. My local dealer had said that Elgin didn't even have the color of car that I wanted on their lot. Erica had Carlos check with other dealerships and they were able to get the car I wanted on the only day that both my wife and I had off together, so we had one shot to get this right. When we got to the dealership on Saturday, Carlos greeted us and set us up with Robert. Robert was very friendly and showed us everything we needed to know about the new car and even programmed paired both of our cell phones so we could use the hands free feature (state law in Illinois - which I didn't know) and not get a ticket. I can't say enough good things about the whole car buying experience that I received from Elgin Toyota. I am actually looking forward to buying new again and would HIGHLY recommend Elgin Toyota. GREAT people, GREAT prices, GREAT service.

Great service, Great team, Great Price

It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided to work with Elgin Toyota I know I made the best choice for me. I bought a 2014 Toyota 4Runner Limited and I love it. I drove over 2.5 hours to buy my vehicle and they made it worth it. Between the customer services team that I worked with on the phone (Erica and Bob) to the sales staff (Carlos and Otavio) through finance and even coming back to work with Rudy and service...exceptional experience.I waited until everything was said and done and I had my car for around a month now to write my review. I am as happy as I was when I left the dealership. I would recommend them to any of my friends and family and I know that if I ever needed anything they would be there for me. It is to their benefit to be a customer driven business, because they really wanted to earn me as a customer. Some of the dealerships I went to close to home honestly didn't really even care about earning my business and they wouldn't even give me the time of day. Elgin made me a priority.Thank you to everyone and I hope to see you all again soon on my next trip to the big city!!!

Purchase of 2014 Camry

All personnel that I dealt with were courteous and professional. Tha test drive was relaxing. Showing the features of the car was complete. The paperwork process was easy to do. This is my 3rd purchase at Elgin Toyota. I would rate the dealership a 10 out of 10.

Excellent service as usual

This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service and most important NO PRESSURE... allow us to take as much time to think and shop around as we need but always there to help every time we call with the question. Highly recommend and will keep buying in future as long as they maintain this kind of service.

New sale through Costco.com

Was recommended to Elgin Toyota by Costco through their new car purchase program. I had filled out a request for a quote, ten minute process, and Costco forwarded it to Elgin Toyota. In less than thirty minutes I was sent a written quote and received a phone call from Erica and I made an appointment for Saturday morning. Walked up to the dealership door, was met by Don Smith and he immediately offered to help. I explained this was a Costco quote, he pulled paperwork and then took his time to show us multiple vehicles, explained option packages and offered a couple of test drives. In a short time we had a couple of options, colors, equipment, etc. I explained we were going to look at a different manufacturer, he did not try and stop us, no high pressure, he let the vehicle speak for itself. We did leave, go to a different manufacturer's dealer, test drove that, and then called Don before we even left the other dealer's parking lot. He said the car would be cleaned up in a hour, told him we'd be back in two. When we returned the car was out in front, cleaned and polished, and FULL of gas! Don took the time to review all the options, features, service explanation, etc. Waited a little while for finance to get to us (dealer was extremely busy), but was offered refreshments, and were constantly advised how much longer it would be. Finance department was a breeze when we did get in, new plates were already installed on the car and away we went. Had not met Erica in person but didn't need to, Don Smith took care of everything.

Highlander purchase

We were looking for a very specific model/trim level/color combination and all other dealers in the area told us it was impossible to get. Elgin Toyota went above and beyond to locate our vehicle for us and we are extremely pleased.

Prompt and responsive dealership

I reached out to Elgin Toyota because they had the model of car we wanted. They made it easy for us to narrow down and buy the car we liked including a test drive, features explanation, finances options etc. I had been to another Toyota dealership and they were nowhere near as responsive to our needs as Elgin Toyota. I would recommend them to friends and family.

best experience ever

I went there about a month back and i was immediately greeted by Rob whom took care of the service process. He throughly explained everything and was very curteous. The service director ankeet came and made sure everything was running smooth and we were happy. I felt my business was more then appreciated and it was a nice feeling. I have had terrible dealings with lombard toyota where i intially purchased the vehicle. I wish i went to Elgin Toyota and thanks to those great employees i will continue to bring my business there

Surprisingly My Best Dealer Experience

Marlon and Erica were seriously a pleasure to deal with. The negotiation was done before I stepped foot in the dealership. I got a great deal, a great car, and excellent service. I know this sounds like an ad, but I would recommend you to try them for yourselves. The only thing negative I have to say is waiting for finance took forever. I know I will definitely deal with Marlon again. Even the GM came out and said hi(forgot his name). Kudos to the team for the best car buying experience I have had.

Mr. Don Smith - Professional, experienced, respectful and...

Mr. Don Smith - Professional, experienced, respectful and helpful. Overall a 5 star (*****) salesman Thank You Mr.SmithThis is my 2nd time purchasing from Elgin Toyota and would consider them again in the future.

Job well done!! Working with Tom Licata was an enjoyable...

Job well done!! Working with Tom Licata was an enjoyable excellent experience. It is so nice to work with someone who is humble, knowledgeable and not pushy. We already own a Toyota Camry and LOVE it, now we are leasing our second one. Erica Mason was very helpful with her internet sales service when we phoned for a price. Actually, her leasing price was what brought us into the Elgin location. Once Tom took over I knew this was where we wanted to do our business. It was informative, painless and best of all in our price range. Thanks to all who helped make this such a smooth transaction.

I had an excellent experience at Elgin Toyota. Tom Licata...

I had an excellent experience at Elgin Toyota. Tom Licata was extremely professional and provided phenomenal assistance. I would recommend Elgin Toyota to anyone I know including my family,

I bought a Toyota rav way cheaper than I could find at...

I bought a Toyota rav way cheaper than I could find at other dealers don smith even picked me up in the morning cause I had no way to get to dealer its over a hour away there was no b.s or any pressure iv been buying new cars since 1982 this was the first time I truly knew I got a great deal and top service.

We bought a Prius V 2 years ago from Elgin Toyota and...

We bought a Prius V 2 years ago from Elgin Toyota and were very pleased with the sales experience. We like this dealership so much that we bring our car there for service, even though we live in Chicago. Everyone is very friendly, knowledgeable and responsive. When it came time for a 2nd purchase, we returned to Elgin Toyota. We purchased a Prius C last week. The sales experience was great (with one exception I will note below). Gary Doty is so nice and easy to work with--maybe the friendliest car salesperson we've ever dealt with. We wanted to trade in our Subaru Forester, but were concerned that the offered price would be too low (based on what we received for our last trade in and knowing that dealers typically do not pay much for trade in's). Knowing this, we took our car to CarMax first, to see what they would offer us. Elgin offered less than half of the CarMax price. When we showed Gary the written offer, he pushed for us to get only slightly less than the CarMax offer for our trade in. We accepted it as it was much easier than driving back to CarMax. The only minor issue with this purchase was Gary was not very familiar with the Prius C. It is understandable (I guess) given it is a relatively new model, and they haven't sold many of them. For example, he told us it had a back-up camera, and only after I read the written materials closely right before the purchase did we find out it did not. As this was an important feature, I would have been really angry to find this out post-purchase. Luckily we were able to have it installed (for an outrageous $800.00). I blame Toyota for not having this feature in this car (it is standard in Australia)! but the sales team should know these things. Also, when we bought our Prius V, someone (not the saleswoman) sat with us in the car and explained some of the features, and programmed things for us such as the GPS/home feature, entune system, etc. Gary did try to do this, but obviously wasn't familiar and was unable to. We had to spend some frustrating time doing this ourselves. I don't know if it was because this was a less expensive model that they didn't have their expert sit with us like last time or why this was the case. Having said that, this was only a minor detraction from a near perfect car buying experience. We will happily continue to bring both our cars to Elgin Toyota.

Don Smith is great. He was not pushy or aggressive,...

Don Smith is great. He was not pushy or aggressive, looked up and found multiple cars for us and then quickly got the car that we were looking for. We had a fantastic experience.

This was the best car-buying experience of my entire...

This was the best car-buying experience of my entire life! Erica helped us negotiate a great price (couldn't be beat by any other Chicagoland dealer) via email and had everything ready so that we could be in and out of the dealership - WITH MY NEW HIGHLANDER! - in 90 minutes. All of Erica's commitments on price were honored without question, and Moe did an excellent job of getting us through the process in record time. I will spread the word about Elgin Toyota. Thank you all!

I tried this car buying service called CarBargains that...

I tried this car buying service called CarBargains that contacts several dealers in your area and gets them to compete against each other for your business. I received 7 bids from dealers in the Chicagoland area and Elgin Toyota was the low bidder at $1,350 below invoice. I called Erica Mason on a Monday morning and told her I wanted a green Sienna XLE with AWD. They didn't have one in stock, but were able to trade for one with the dealer in Joliet. Erica sent me an itemized "out-the-door" price then and I saw that it was consistent with the markdown they had agreed to with CarBargains. I gave them a credit card number for deposit and they had the minivan in Elgin a few hours later. My wife dropped me off there that evening and I explained to Patrick Ellis that expediting the purchasing process for me would guarantee that I would give only the highest marks on the Customer Satisfaction Index survey from Toyota. He did his best and after filling out some paperwork and checking out the minivan, I found myself sitting in the finance office with Robert Soto. It didn't take him long to get me through the rest of the paperwork and I was out the door. I declined on all options, accessories, and extended warranties and was glad that they did not try to pressure me into buying them. All in all, I only spent about 30 or 40 minutes at the dealer for the entire transaction and can't imagine getting a better deal. I will never buy a car the foolish way again. Thanks CarBargains and Elgin Toyota. Most of all, thank you Lord Jesus for your great wisdom, mercy, and grace.

After visiting 3 other Toyota dealers with less than...

After visiting 3 other Toyota dealers with less than satisfying results, I talked with and then visited Elgin Toyota. I had done a significant amount of research prior to talking to the dealers I visited. My negotiations with Elgin were straight forward and smooth. Elgin went above and beyond to get me the exact vehicle I wanted. I currently have 3 Toyotas in my driveway, and the next time I am shopping for a Toyota, Elgin Toyota is at the top of my list.

We just bought our second new car from Elgin Toyota...

We just bought our second new car from Elgin Toyota yesterday, we came back to Elgin Toyota because if their friendlyless and their willing to work with you to get you the best deal. In 2012 we bought a brand new Camry and we feel like we got the best deal possible, last night we bought a brand new Sienna, and we also feel like we got an excellent deal. We will definatly continue to buy and recommend Elgin Toyota to friends and family.

Don Smith/Sales was very professional and provide top...

Don Smith/Sales was very professional and provide top quality service, he made the buying experience very pleasant. in general Elgin Toyota has been my top choice to buy my cars and the only service center that works on my cars because they do an excellent job

They attracted me to their dealership with an attractive...

They attracted me to their dealership with an attractive price. Found the vehicle I wanted with the exterior and interior of my choice. They had to drive in my Prius V from Missouri and charged me only the half price for the Transportation. I went to them when I have another Toyota dealership at a walking distance from my home. It cannot get better than this.

The staff was friendly and helpful. Despite some price...

The staff was friendly and helpful. Despite some price reductions, I still felt as though the prices were reasonably high. The most difficult part was that I was receiving different or conflicting information at times. For example, at my first visit, I was told that my trade-in vehicle would be worth between $2,900-$3,500. However, at the first price offer I was given to purchase a car, I was only offered $1,000 for my trade-in. Ultimately, I was only given $2,500, and I was told that I was given way more than I should be for the trade-in.Then, after I had selected a vehicle and we had an agreed-upon price, it took a long time to wait for a finance manager, which I understand was atypical, since so many of them were out (some sick). It was Jan. 2nd. It was nice that one of the sales managers (Mike) told me to go home, since I had my kids with me, and we had been waiting a long time. We set up a different time to come back, but that was a hassle, of course.Also, I had been told at first that I could come back to finish the process on Jan. 4th, but then in conversations with other sales managers, it went back and forth as to whether my vehicle would be ready by Jan. 4th or not. Ultimately, it was.Augie worked hard and tried to help me as best he could with the sales managers.Prior to purchasing a new vehicle, I had thought I had offered a very fair deal on a used car (2013 Sienna), but the sales managers could not come to an agreement with me.

Elgin Toyota stood out to me, they provided all the...

Elgin Toyota stood out to me, they provided all the details with the price of the car. in addition to the list price they provided a breakdown of all the other costs (new plates, county Fees, Taxes, and all the rebates that are applied) and the out the door price (which is something that the other dealerships in the area had not done). The price they initially offered was the best deal (and 200 cheaper than the next dealership's price). I never felt pressured into anything. they didn't try to bump me up into a different model of the car. overall I'm pleased with my purchase and I definitely would recommend this dealership.

Gary answered our questions very clear and easy...

Gary answered our questions very clear and easy understand. We were treated extremely well, like a guest would want to be treated and feel very friendless from all employers.

We were looking for a new vehicle for our son, Alex. He...

We were looking for a new vehicle for our son, Alex. He had just graduated from college and will be attending law school next fall. We had a limited budget to work with but wanted to make sure his next vehicle had a high safety record and low cost of ownership. We visited many dealerships over a two week period with mixed results. Don Smith did an outstanding job providing us with the information we needed and getting us an agreement that would fit Alex's budget. At no time did we feel any pressure during the decision process. Don, Adam and Mike made our lease of a Corolla a pleasant experience. If you are in the market for a Toyota, Alex and I highly recommend stopping by Elgin Toyota. Everyone at the dealership was friendly and great to work with. Bernie Kembitzky

I recently bought a 2014 Toyota Corolla. I was very picky...

I recently bought a 2014 Toyota Corolla. I was very picky with exactly what kind of car I wanted. I wanted a S Premium in White. The car was very hard to find, but both the sales representative and the manger did everything they could to find it for me. They got in from over 400 miles away. I am so happy with the car, and the service I received from them. I will be returning to Elgin Toyota for all my car needs in the future. I would highly recommend this dealership to anyone looking to buy a car!

I used the Consumer Reports online new car bidding...

I used the Consumer Reports online new car bidding service for the first time, and Elgin Toyota came up with a very competitive bid. It was enough to make it worth a 70 mile drive to go there, to see if the deal was real. Once there, I met with Robert Jacob. I was quite impressed. He took the online bid and made it happen! No games, no pressure to sell up or add options. Robert was professional, courteous, efficient, and friendly throughout. He got me a fair trade-in for my old 2000 Corolla and then we closed the deal. That was a Saturday. By Monday Robert called to tell me they located a new car exactly per my requested features and model. By Tuesday I was picking up the car. The delivery was smooth. It concluded with Robert showing me some of the new features of the car and a short ride to check it out. All things were in order and left happy. I would recommend Elgin Toyota, their on-line team, and in particular would recommend closing the sale with Robert Jacob.

I bought 2013 Highlander one day before Thanksgiving....

I bought 2013 Highlander one day before Thanksgiving. Although I accidentally met him without any advance information or appointment, I had a very good experience with him. He was so kind, generous, and sincere to me in spite of my poor English. I am so happy now with my new car! I highly recommend him. :)

My husband and I inquired about a specific vehicle...

My husband and I inquired about a specific vehicle online. The query was answered quickly by Erica and followed up with a phone call.Other questions were answered by Erica quickly as well.Another local dealer never answered our online inquiry.Next we made an appt with the dealer to see the vehicle we were interested in and when we arrived we were waited on immediately.We were treated extremely well, like a guest would want to be treated.All of our questions were answered and we were not pressured or "sold" anything.We left with the vehicle we chose at a price less then we expected to pay.My husband and I would highly recommend this dealership to anyone we know.

I had such a positive and amazing experience at Elgin...

I had such a positive and amazing experience at Elgin Toyota. Mike Herbert was so nice, informative, and helpful. The color car I wanted was not available on the lot but he and Carlos Galvez worked hard to locate the car I wanted. The car was delivered in a timely manner and the communication was excellent as I was continually informed of the progress. Mike is not only experienced, but he always had a big smile and was extremely patient, generous and accommodating. Without a doubt, I would highly recommend him to family and friends. Even though there is a closer dealership to me, I will continue to give my business to Elgin Toyota.

I had been in the Market for a couple months looking...

I had been in the Market for a couple months looking specifically for a Toyota FJ Cruiser. So I had done a lot of homework and was watching lots of dealerships waiting for the right look and price. I am from Wisconsin, so when I saw several good looking vehicles in the Greater Chicago area, we put together a road trip to go see them. The first place we stopped was Elgin Toyota. I was first struck by the enormous inventory they had on hand, only to find out that what I saw was only half of what they had available (remote lot). The next thing I noticed as we walked up to the showroom was the friendliness of everyone. Yes I know they get paid to be friendly, but it was much more genuine than that. We had spoken to Augie Celaya earlier in the day about the vehicle, what a pleasure this young man is to work with. We had driven a Cruiser earlier in the month at another dealership and the pitch from the rear seat was annoying enough that we left. Not the case here, no push, just quiet, a few directions, info when we asked. Let me drive the vehicle. This was a 2012 and was in immaculate condition and the sticker was no shock. It had about everything I wanted except remote start, not a biggie. I may have stopped right there but not going to see the other vehicles could be recipe for buyers remorse. So we continued on our road trip and visited two other dealerships, the vehicles were nice, and the prices not far off. I was glad we went as it confirmed to me that the staff and vehicle at Elgin were probably right for me. So to make a long story kinda short... we went back sat with Augie, bargained and had some great conversation and laughs. When it came down to it we were not pressured for extended warranties or other extras, just made aware. I had a 2010 Elantra to trade and I don't think I could have got more for it anywhere. We drove away that night in the Cruiser, very pleased. Buyers remorse, whats that? I would recommended Elgin Toyota and Augie to any one looking for a good deal on a new or used vehicle.BTW. the remote start I wanted, Augie called me a week later, the second set of keys had been returned by the previous owner and there was a remote start with it... perfect ending to to perfect purchase. Thanks Elgin, Thanks Augie!

Bought a used car from Frank Cruz who was a good salesman...

Bought a used car from Frank Cruz who was a good salesman not too pushy and good service. However after closing the deal with finance, keys appeared to be lost. In walks Tom Morris, Assistant Service Manager, Tom found the keys within a minute or 2 and we were on our way. 2 days later we found some issues with the car (check engine light, car bought as is) that needed somewhat potential expensive repairs. Back to the dealer we went, Tom Morris was there to greet us and we left the car. After service looked into the problems we needed what I am sure is well over $1,000 in repairs, we had driven the car only 10-15 miles. After 1 day in the shop Tom called and assured us the car would be taken care of and they had already started to take the engine apart for repairs. Several days went by and we talked to Tom on a daily basis and he assured us this would be taken care of. When we picked up the car, things were actually taken care of well beyond my expectations. I don't usually write reviews but Elgin Toyota, Tom Morris and the service team were outstanding, standing by the product they sold. I have had great service at other Elgin dealers over the years but Elgin Toyota was outstanding, will be back in a year or so to look at a new car for me.

It was a great buying experienced. I was hesitant at...

It was a great buying experienced. I was hesitant at first to go to any dealership because of my unpleasant experienced in the past. I owned a total of four Toyota's over the years, and it was always a hustle dealing with the sales person. I started my search through the internet two weeks ago until I met Erica who has been very helpful with my search. Today, going to Elgin Toyota we met Mr Celeya who has been very cordial and friendly putting us at ease from the start. He has been very fair and straight forward with the deal. He was patience and thorough with the tutorial instruction of the vehicle. We will surely recommend him and Elgin Toyota to our families and friends. This was a great and awesome buying experienced.Vic and Cora Villaverde (Highlander 2013)

We received first rate service and negotiated a fair...

We received first rate service and negotiated a fair price for our new 2014 Toyota Camry Hybrid We would definitely buy here again.We love the car.

Elgin Toyota internet department (RJ) was the first to...

Elgin Toyota internet department (RJ) was the first to respond with a written offer for a new 2014 Tacoma DBSC TRD Off Road, within 1h after the request! They also had the lowest price which was significantly below MSRP. -No other Toyota dealer matched the price or came back with a written counter offer-Ali (sales) did a great job keeping the price at the previously quoted level. No tricks, no BS.I planned on placing an order for the car to get it delivered 4-6 weeks later since Tacomas are not as common on stock at dealers, but Elgin Toyota located one at another dealership and transfered it within 24h.Overall very good Job from RJ & Ali

I purchased a 2011 Camry from Elgin Toyota. Carlos was...

I purchased a 2011 Camry from Elgin Toyota. Carlos was the salesperson on this sale and he was great. He got answers for all the questions that I had on the vehicle and the deal and really wento bat so to speak on any the requests I had and went the extra mile to get everything complete on the deal, like finding all the manuals on the car and making sure the car was detailed. I highly recommend Carlos for any sales, he is very friendly and knowledgeable as well.

I went in justto explore my options, not sure if I really...

I went in justto explore my options, not sure if I really wanted the Hybrid, I probably didn`t know enough about the car to begin with,I met Bo and she explained every aspect of Toyota hybrid technology, the car is great I really enjoy my gas mileage,Very happy with the dealership, the treatment, looking forward to enjoy my car for years to come, Andy

The way they build up how buying a pre cetified is the...

The way they build up how buying a pre cetified is the greatest thing in the world. I took my vehicle in within a month and havd to have $1300 worth of repairs. My brakes were shot they are the only place I heard of that re conditions brake pads. The brake rotors were shot but they said they could save the pads. Wheel bearings were also replaced. I wonder who is certifying these vehicles.

My dad and I went to the service one Saturday morning and...

My dad and I went to the service one Saturday morning and cars were lining up one after another. We went in the service dpt to get my tires checked out since they were making clicking noises and wanted to make sure it wasn't something serious. Once we got there we were helped out by Rudy Rios. We didn't have an appt so originally we were told their availability was at 2 PM which meant 4 hour wait for something that seemed like it could take 10-20 minutes to look into. All the mechanics were busy at the moment, so Rudy Rios took the initiative to take a look at the caps himself to investigate the noise since he had some experience in the field. As he was investigating the tires he was thorough. Being a very busy morning one may show the need to rush and hurry things up but Rudy Rios had a very professional mannerism in which he gave us his undivided attention until the work before him was completed.

Customer service at Elgin Toyota is beyond excellent! I...

Customer service at Elgin Toyota is beyond excellent! I worked with several dealerships to negotiate the best price I could and Elgin was by far the best. RJ Krempasky was my internet sales guy and he was a pleasure to work with! I felt like he truly had my best interest in mind and went above and beyond to get me the best price he possibly could. His professionalism and promptness was greatly appreciated. When I arrived at the dealership I worked with Don Smith as RJ only does the internet side of things. Once again I was blown away by the above average customer service. Don Smith was not pushy at all like other dealers I talked to and was a genuinely good guy. This was my first new car and the first time buying from a dealership and I was a little nervous going into it. Don Smith made the process super easy and made sure to help me understand how everything worked. My nervousness went away quickly and he made me feel very comfortable and confident about the whole process. It is guys like him who exemplify what a sales professional should look like!! When it came down to the final paperwork I was passed along to Jose Gonzalez the business manager. Jose was no less impressive than the other two gentlemen I worked with. He also made me feel extremely comfortable with the whole car buying process. He was very fast precise with the paperwork and was able to workout an excellent deal for me on the financing. Once again I was blown away by the level of excellence that all three of these fantastic gentlemen exhibited. Overall my experience with Elgin Toyota was beyond excellent!! Because of the customer service I received I will be a loyal customer to their dealership for many years to come. There are several dealers closer to where I live and I will drive right past all of them to work with Elgin Toyota on my next purchase. I HIGHLY recommend talking with Elgin Toyota when you go to make a new car purchase. Elgin Toyota is a wonderful dealership and I would definitely recommend them to anyone looking for a new car, including all my friends and family. As a customer I was blown away by the level of excellence that this dealership has exhibited. Thank You so much Elgin Toyota for making my first time buying a new car such an excellent experience!!! I truly appreciated everything this dealership has done for me!!!! I love my new Rav4 and glad I chose Elgin Toyota as my dealer!Sincerely,Charles Frey III

We leased a new 2013 Toyota Camry from Elgin Toyota on...

We leased a new 2013 Toyota Camry from Elgin Toyota on 9/26/2013. Our salesperson was Carlos Galvez. We had a great experience with Elgin Toyota and Carlos helped move us through the process smoothly and without a hitch. We were pleasantly surprised that Carlos greeted us the minute we walked in the door in a friendly and non-pushy way. We told Carlos what kind of car we were looking for and he was able to immediately check the inventory and even pull cars from another lot for us to view. Carlos quickly got us ready for a test drive and answered all of our questions we had about the Camry and the options for our trade-in. After we decided on the specific car and the pricing, Carlos went over all of the features of the car and even paired my bluetooth phone with the car's system. We came to the dealership in the evening and Carlos was happy to stay with us, even though it was near closing time, until our entire deal and all of the paperwork was done. I highly recommend Elgin Toyota and Carlos Galvez as a salesperson! It was by far the easiest and most pleasant experience we've had in when at a car dealer.

I had a wonderful experience with these two gentlemen....

I had a wonderful experience with these two gentlemen. They treated me right, and gave me a better deal then I expected.I can honestly say that they have gained a customer, and I will speak highly off these sales men! Thank you

Everyone that we worked with was extremely nice and...

Everyone that we worked with was extremely nice and helpful, especially Carlos and Robert. The only thing that wasn't pleasant is the fact that we had to wait 2 hours for financing and paperwork to be processed, and when I asked at 2 different times how much longer it would be we were told "just a few more minutes", I understand that this process does take long but be honest with people-a few minutes is not 45+minutes( I do not recall the gentlemans name who we asked both times). Overall all we had a good experience and felt very comfortable with the staff and our purchase!!!!!'

Very friend team of employees from the sales guy to the...

Very friend team of employees from the sales guy to the finance department and management. Worked hard with me to reach a fair deal, very good experience with this dealership. If you are looking for a toyota, I highly recommend coming to this dealership.

Moe was great, super helpful and friendly. We loved...

Moe was great, super helpful and friendly. We loved conversing with him and listening to couple of his anecdotes. He advised us when needed and let us inspect the car thoroughly. Thank you, Moe!

We bought our second Toyota at Elgin. It is a long drive...

We bought our second Toyota at Elgin. It is a long drive for us to go there, but the quality of the people, from the sales person to the sales manager, are excellent. It is a very good experience at this dealership and we highly recommend it.

We have been doing business with this dealership since...

We have been doing business with this dealership since 1991. We have bought our last 6 cars here. On the rare occasion we have needed service - usually maintainance or detailing (and they do amazing detailing), we are treated like royalty. Professional, knowledgeable and kind. We are always given a loaner and unbelievable customer service. The sales dept is always helpful without being obnoxious. We always shop their price and always return to buy they car. We are shopping for a car right now. Unfortunately the Toyota that fits are needs is not aesthetically pleasing, however we can't bring ourselves to buy a car anywhere else. Our recent shopping experiences have only enhanced our feelings about Elgin Toyota. I am sure we will be trading some minor aesthetics for peace of mind.

Carlos was very helpful and direct. He was able to...

Carlos was very helpful and direct. He was able to deliver as promised on any questions surrounding the deal. I would recommend to others to work with Carlos when considering a car at Elgin Toyota.

From the moment I arrived I was greeted and treated in a...

From the moment I arrived I was greeted and treated in a friendly, positive manner. My salesman Carlos Galvez was outstanding. He truly made leasing a Prius a quick and easy experience. Carlos explained the vehicle I was interested in and its many features. He took his time with me and answered all my questions. He explained, and more importantly, demonstrated the various features of the vehicle. There were no high pressure sales gimmicks like other dealers employ. (And after buying/leasing vehicles for over thirty years, I've had my fair share of them). Carlos constantly kept me apprised of my wait to enter the finance department. It was a busy Saturday and there were many sales occurring on this day. I had a previous positive experience purchasing a Scion from this dealership and can attest to the service departments positive customer concern also. I have had all my service performed at Elgin. This dealership never disappoints me. Their quality and commitment to the customer extends after the sale is completed. I met the Sales Manager Mike Yorty after the lease price was agreed upon and the value of my trade considered. Mike congratulated me and took the time after the deal was made to come over and talk with me. He treated me as a person and not just another "sale". He came over again while I was waiting to enter the finance department, and even though it was a busy Saturday afternoon/evening, he took the time to ask if there was anything I needed, (coffee, water etc). He didn't have to come back, the sale was made, but he did because, I believe, this dealership really is committed to customer satisfaction. I have purchased in the past from Elgin Toyota due to its pleasant relaxed atmosphere. I was not disappointed returning to this dealership. I cannot say enough about the professionalism and true customer concern of these two men. When my lease expires, there is no doubt I shall be returning to this dealership. If you want a haggle free positive buying/leasing experience, I truly recommend this dealership and it's great staff.

Purchased a certified used Camry from the dealer a few...

Purchased a certified used Camry from the dealer a few months ago; have brought it in 3 times to have a severe leftward pull checked. Each time they have said it was fixed; each time when I drive it home it is not. They have zero ability to diagnose and correct the issue. I will never return to this dealer to purchase a vehicle or have service performed on a vehicle.

My name is Prudencio Duarte. on sep 28th I purchased a...

My name is Prudencio Duarte.on sep 28th I purchased a 2014 corolla at Elgin Toyota and I had the best experience the way Tancho Sabonis handle the process,Even thought we had bought many new cars before,our second car at Elgin Toyota .Tancho explain everything with detail he took the time to setup my radio stations and to set up bluetooth so I could use my phone.Also he was very attentive asking me if I wanted anything to drink even taking the time to prepare coffee .overall I had the best experience throughout the buying process even better than when I bought my Lexus and I think the difference was Tancho .once again Thank You .Ps continue treating people with professionalism .

customer service is nice. people are great and they...

customer service is nice. people are great and they understandwell.service is great.he is very proffenational. he is always ready to help.if you want to buy car go there.

Amazing 10 off 10. Mind blowing. Cant get better. Will...

Amazing 10 off 10. Mind blowing. Cant get better. Will definately buy again. Will go 10 more times from don smith. Don don don. U r the man.

We went to inquire about Toyota corolla and This is the...

We went to inquire about Toyota corolla and This is the best customer service I have ever received. Don Smith is provide the best customer service I have ever received in my life.

Overall very satisfied with everyone I dealt with...

Overall very satisfied with everyone I dealt with throughout my used car purchase. Although I had some issues post sale that needed to be cleared up, Adrian (General Sales Manager) and Ankeet (Service Manager) we very helpful and resolved all of my concerns. Looking forward to the new dealership!Thank You,Matt West

I discovered Elgin Toyota while researching dealers in...

I discovered Elgin Toyota while researching dealers in the northern Illinois area and decided to do as much buying as I could without visiting a dealership in person, aside from driving two Camrys in my local area: the XLE and the SE V6. Elgin Toyota was highly recommended by Consumer Reports Subscription service; I otherwise would not have been aware of this dealership. After making an initial contact with Erica Mason online, she was completely upfront with pricing, guided me through the options available on each vehicle and provided a simple and hassle-free car purchasing experience. When the deal was complete, I traveled the two hours to Elgin and the drive was well worth it. Although the paperwork took some time, I left with a new insurance card, new license plates and a Navigation system that was programed to get me home in my new Camry SE V6. Best new car transaction ever.

Very pleasant car buying experience at the Elgin Toyota! ...

Very pleasant car buying experience at the Elgin Toyota! RJ and Bozena were very responsive in negotiating the price through email - great customer service! Also, the price offered was the lowest among other dealerships. Bozena was extremely knowledgeable in all aspects of the car buying process, as well as in all the details about our new Prius. We have contacted a number of other dealerships, but none were able to offer us a lower price quote or even comparable customer service. Definitely recommend this dealership, very easy to work with.

I cannot recommend the team at Elgin Toyota enough! ...

I cannot recommend the team at Elgin Toyota enough! After 4 days of visiting other dealerships I gave the internet a shot and strung up an excellent price over email that was very upfront, fair and without any bait type tactics. RJ, the internet specialist was very professional, patient, and helpful. The same evening, I visited Elgin Toyota and met Tancho and Mike who together found time to speak with me as they were closing up 3 other deals and the end of the shift. Everything was as advertised and I left with the car. The next morning I returned completed the paperwork and was out the door in less than an hour...WOW! Tancho hopped in the vehicle setup my phone and demonstrated all the options before letting me leave. I was personally thanked and welcomed to the family by the owner, met the service team, and left with some parting gifts on behalf of the dealership! I will be back for my next car if its a Toyota definitely. Great Job by all at Elgin! A proud customer.Cheers!Sean H

We visit Elgin for two RAV4 XLE last week. By showing...

We visit Elgin for two RAV4 XLE last week. By showing them e-quota pricing from another dealer, Elgin always beat the price. We are actually very satisfied with this buying experience. Bob is a very professional sales manager, he promise us he will give us the best price ever and he did it. Special thanks to Girish who is very kind salesman, instead of keeping sell us their extra service and warranty, he gave us a lot of useful suggestion during this buying experience. Jose is a smart guy, most of our finance negotiations are spent with him.

Over all experience was fantastic! Excellent customer...

Over all experience was fantastic! Excellent customer service. Amazing quality of work. Outstanding friendless from all employers. And the price was wonderful. I would highly recommend this dealership:)

Usually don't like shopping for cars. I hate when...

Usually don't like shopping for cars. I hate when the dealers are pushy. No high pressure at this dealership. Everyone was friendly and courteous. Had all my questions answered. Brought in several e-quotes and they were all checked and information provided. Finally decided on a RAV4 Limited. The finance department had all the paperwork ready and again no pressure to add anything else.

We were looking for a third car for our family. We have a...

We were looking for a third car for our family. We have a Ford and a Toyota.I have been looking at a Honda Civic which i liked very much. We stopped by Elgin Toyota and Mike Herbert walked up to us right away and he was very pleasant and polite and fun. He showed us few cars and we test drove two cars.I was very honest with him and told him i was interested in the Honda too, he still was very helpful and pleasant.We were introduced to Mike Yorky and he was very pleasant and pointed out our options again and the magic word I should say that they both remained very polite and pleasant even after I explained to them I told the gentleman in the Honda Dealership we be back with my daughter.We returned to the Honda Dealership the salesperson was very nice but the manager had the worse attitude so without second thought we left the Honda Dealership and returned to Elgin Toyota even though I loved the Honda the service that we received made me dislike the car.So thank you all for the wonderful experience we had at Elgin Toyota.

Ask for Mike Yorty at Elgin Toyota. He is competent,...

Ask for Mike Yorty at Elgin Toyota. He is competent, knowledgeable, and went far beyond the norm to procure the exact car other dealerships in the Chicagoland could not or would not do the legwork for. I am beyond pleased with my new Camry Hybrid, Mike honored phone and internet quotes, and he delivered the deal beyond my expectations as a new walk-in customer.

Carlos made the stressful task of purchasing a car...

Carlos made the stressful task of purchasing a car enjoyable. He thoroughly explained all financial incentives and specs of the Toyota Camry SE. It's because of Elgin Toyota's staff like Carlos that we have become loyal customers. This was our 6th Toyota we've purchased in 4 years and also brought in my sister and brother in law to buy a car from Carlos too. Toyota's product and the dealerships sales team has earned our respect and therefore we no longer shop cars. We head to Elgin Toyota.

Marlon was great. When my banker and I were having...

Marlon was great. When my banker and I were having trouble obtaining the information we needed from Elgin Toyota, Marlon stepped up and went over and above to ensure that my needs and questions were met. He also did an outstanding job taking the time to explain all of the features and function of the vehicle. I will definitely recommend Marlon to all my friends and family! Tom was great too making the payment process and document signing easy and enjoyable.

I was upside down on my car and was expecting to get an...

I was upside down on my car and was expecting to get an older, used vehicle that would hold me over for a couple of years until I could get something new. I went to Toyota because I'd had good luck with Angela in the past and my folks buy all their cars there. My main goal was to lower my monthly payments and get better gas mileage. I was surprised that Angela remembered me! It had been almost 2 years since my last car purchase! I told her what my hopes were. Unfortunately, my car was too upside down to get anything used. Angela suggested that I think about a new 2013 Toyota. She said there were great incentives! She showed me the car and I loved it! It was roomier than I thought it was going to be and it had all the bells and whistles I wanted! Angela worked with me until we were able to settle on a deal that fit my budget! I couldn't be more thrilled!! She was able to put me in something new that I thought I'd have to wait a few years for and I'm now getting over 10 MPG more than I got in my old car!! It's rare to go buy a car and feel as though you're friends with your sales associate! I'm sure I wont need a car for a long time but when I do, I'll be going to Elgin Toyota to shop with Angela!! Thanks so much Angela!!

I did all the negotiation online. I usually got a...

I did all the negotiation online. I usually got a response within 15 minutes every time I sent an email, even on a Saturday. Right before driving to the dealer, I received a better deal from another dealer, I asked if Elgin could match it, and they did. Good price, good service. I recommend this dealer.

Our experience was great. RJ contacted us quickly after...

Our experience was great. RJ contacted us quickly after we express an interest on the Internet and e-mailed us a price on the model we were interested in. At the dealership we were met by Tom who showed us the Highlander we were interested in, he also showed a Versa after my wife saw it on the floor. We decided on the Highlander and Tom was with us through the entire process, explaining everything and answering all of our questions. In a little over 3 hours we had traded our van and was on the way home in our new Highlander. We could not have been more pleased with out experience. Elgin Toyota was not the only dealership to contact but they were definitely the friendliest and quoted the model we were interested in.

Rudy was very attentive and friendly. He explained what...

Rudy was very attentive and friendly. He explained what the 1st service visit entailed, and what the next maintenance services would include. Working with everyone at Elgin Toyota has been a great experience.

The sales people are so helpful and courteous. I never...

The sales people are so helpful and courteous. I never thought I would get approved for the loan. If it wasn't for the great staff I would have never gotten my brand new 2013 Camry le in the color I wanted. Thank you so much Elgin Toyota

Carlos was the best salesman I have ever worked with. he...

Carlos was the best salesman I have ever worked with. he made the whole process as simple and painless as possible. He understood what I was looking for and actually listened to my needs and concerns.

Transaction went easy and quick.. Everyone was helpful. ...

Transaction went easy and quick.. Everyone was helpful. Bob K and RJ K set up the appointment. Adrian Basich and Tom Licata completed the deal. Worked with Adrian and Tom in the past.Thanks...

The buying experience could not have gone smoother. ...

The buying experience could not have gone smoother. People were friendly, helpful and had a strong customer focus. Pricing was very competitive and it was clear they wanted my business. The people that I dealt with were very professional. I would definitely recommend this dealership to my friends and family.

Long story short... Get a flyer from Capital One,...

Long story short... Get a flyer from Capital One, Register it the next day, Received email and voicemail from Bob K, telling me to come in. Put it off a day or two, Search their used cars on Website, shoot him an email, receive a call back. Set up appointment, come in. Meet Bob K. (what a great presence I received from him) immediately I felt his honesty, Meet Robert J, give him my chosen cars. Listen to his suggestions. Next thing I am test driving not a used but a NEW 2013 Camry. (thank You Lord)!!!! Robert J, just as kind and patient as you would want him to be.Setup everything I needed in my NEW CAR! Full tank of GAS courtesy of Bob K (thanks again) Meet Robert S (finance) professional, quick and straight to the point looking for best deal to benefit ME! You guys have won me over!!! Thanks and don't stop doing what you are doing for the customers. Elease Dobbs

I can not say enough about the service and price I...

I can not say enough about the service and price I received. Tom Licata and Erica Mason were friendly and efficient. I called ahead and asked if I were to reach an agreement on the price of the new car could I take it home with me today. The answer was of course. When I arrived it was out front portered and gased. This is now MY dealership from here on. I live in Wisconsin so it is a bit of a drive for me but worth every mile. I would and already have highly recomended this dealership to my friends. Thanks again to all involved with my transaction!SincerlyTim Matthews

I loved that experience of working with my sales person...

I loved that experience of working with my sales person Tancho. It was wonderful and I admire a lot that he takes his time with each client to get to know them better. I felt my presence was not just another number of clients, it was a beginning of a new relationship. now I know that if in the future, I need or want to buy another car, I need to find Tancho Soberanis and hoping that he will still be working for Toyota. This dealership needs more people like him to strive to the next level.

Customer Service was OUTSTANDING!!! Finance took a...

Customer Service was OUTSTANDING!!! Finance took a little longer than expected. Acquisition fee of $665 was not disclosed in the "Total Amount Due" email from Erica. Gary did a great job demonstrating the vehicle's features during the test drive.

I had the best car shopping experience ever at Elgin...

I had the best car shopping experience ever at Elgin Toyota! My salesman Tom Licata was extremely nice and very knowledgeable. He walked me through the entire process. Never any high-pressure sales tactics. I did a lot of research online before going to the dealership and got the absolute BEST PRICE out there! Rob made the financing quick and easy to understand and Henry was great at getting me the extras that I wanted for my car. I would definitely recommend Elgin Toyota to anyone looking to get a car!!

Recieved a e-qoute from rj and was happy with that. S...

Recieved a e-qoute from rj and was happy with that. S cheduled appointment to look at the van and it was pulled aside waiting for us to look and test drive. Worked with tom with the sale and it was smooth and in and out in under 2 hours. would recommend to anyone.

Bob was very knowledgeable and a lot of fun to deal with!...

Bob was very knowledgeable and a lot of fun to deal with! He helped make the best decision for us and got us a great deal. We highly recommend this dealership and sales person.

I visted the delership lastweek to look into trading my...

I visted the delership lastweek to look into trading my Toyota to a new model, I had such a great experience when i was there working with Moe and his manager Bob. This was an amazing experience since 7 years ago i bought my current toyota. i should be back nextweek to purchase the new car we discussed lastweek. I will always call Moe and Bob when I need a car in future & will definitely refer others to them.They took their time and went over all options for my new car and made my decision much easier now i just have to decide on color of the car i would be buying.Thanks Guys,Allen mousavi

Rudy was awesome. Even though he was not our service...

Rudy was awesome. Even though he was not our service advisor, he was called upon to help us connect our cell phones to the Bluetooth in our car. He got that done within a few minutes. Then I asked him about some scratches on my car. He took it upon himself to personally remove them. He tried with one cleaner it did not work so he tried with a second and a third and was satisfied only when it was all removed. Even though the dealership was busy being a Saturday, he took time out to help and answer questions. He had a big smile on his face the whole time. He truly qualifies for an outstanding customer service advisor. I truly appreciate his help. The next time I need service I will ask specifically for Rudy. Thanks Rudy.Mohammed Barodawala

This was the best car buying experience ever. R.J. quoted...

This was the best car buying experience ever. R.J. quoted pricing over the internet that couldn't be beat. All correspondence was turned over to Don Smith when I arrived at the dealer. Took a test drive and with Don's knowledge base of Toyota products made it easy to decide on color and options. Then on to financing where Jose tailored an extended warrantee to my needs.I will recommend this Elgin Toyota and there sales team to every one !!SincerelyEd Salutric

I walked in and was wanting to see what I would get for a...

I walked in and was wanting to see what I would get for a car I wanted to trade. I got an honest response that I would not get what I wanted for the car as it had been salvaged at some point prior. I was ready to leave but Tancho was compassionate and wanted to help me out. I had a True Car discount that I got through my employer and they totally worked with my credit and anticipated car payment. I am very pleased with my new Prius C!! I love it!! Thank you everyone for your help and support!!

Renewed faith! My husband and I absolutely hate the...

Renewed faith! My husband and I absolutely hate the car-buying process. We can put it off for years just because we dread it. Recently I bought a new car from Tom Licata at Elgin Toyota. We talked and texted a couple of times and when everything was ready, he told me to come in. When I arrived, Mr. Licata had taken care of everything and I was out of there in under an hour. I was not pressured to pay extra for anything and I really feel like he had my best interests at heart. I left the dealership feeling excited, happy, comfortable and fairly treated. Bob Keissami was also very helpful as he explained the 2 years of free maintenance and 6 month free dents/dings protection plan you get with Elgin Toyota. If you are thinking of buying a car, call Tom Licata! You will wish you would have found him years ago!

Began 8 day search via Internet contacting 7 dealers....

Began 8 day search via Internet contacting 7 dealers. Though not the lowest price at beginning, RJ was able to beat my best price and go a lower. I made appointment and went to dealership. RJ came out and introduced himself and handed us over to sales rep "Bo" to close deal. She was absolutely wonderful. Went for test drive then did all the paperwork. Wanted to sell us some add-on's, which we declined, she did not pressure us at all. After deal she showed us how to operate everything in the rav. We drove of with a full tank of gas, washed and cleaned. Thanks to "Bo" and RJ for the best car buying experience I have ever had.TonyMary

Bob was extremely helpful and provided an answer to every...

Bob was extremely helpful and provided an answer to every question I had. He made me feel comfortable while we discussed my concerns and I will definitely be back for my next car. Thanks Bob!!!!

Very friendly and accommodating... Mike went out of his...

Very friendly and accommodating... Mike went out of his way as the service manager.Dealt with Bob K and Moe, looking for a used car, polite, flexible, and not pushy...A+

I visited several dealerships before running into Bob...

I visited several dealerships before running into Bob Keissami, at Elgin Toyota. Most places tried to get me to buy a car they had in stock or on the lot. But, I had a good idea of exactly what I was looking for in a car. What surprised me and what I like most about Elgin Toyota was that Bob didn't push me into anything. He took notes on what I wanted and promised to call if he runs across it. Two weeks later my phone rang and that he had found my car. I would recommend this place, and Bob Keissami, to anyone who wants to finally have a good experience buying a car!

customer service are very friendly, less paper work, fast...

customer service are very friendly, less paper work, fast services, great car deals, huge inventory of models to choose from, they answered all our questions

Marlon provided outstanding customer service, very...

Marlon provided outstanding customer service, very friendly and knowledgeable, explained everything in detail, very quick and efficient service; definitely recommend Elgin Toyota, and especially Marlon!!I love my new 2013 Camry!!! :-)

RJ was very prompt and complete in answering all of my...

RJ was very prompt and complete in answering all of my questions regarding internet, or e-pricing. Once I visited the dealership, Don Smith was very good to work with in the purchase of my 2013 Toyota Prius V. Don was very helpful and thorough. Amazingly, Elgin Toyota obtained my car from another dealer, about 60 miles away, and were able to deliver the car to me in just a few hours. I highly recommend Elgin Toyota and the team that I have worked with thus far.

Everything was great- in and out of there with a new...

Everything was great- in and out of there with a new car-at a GREAT price in two hours! I have for years taken my old Toyota in to this dealer for service and when it came time to get a new one, I didn't even consider another dealer. If the service department treats you that fair and well, the whole dealership must be good. And, it was!I will be taking my cars back for every service- and in 8 more years, buying my next new car here!

This is my first time purchasing a new car, so I really...

This is my first time purchasing a new car, so I really didn't know what to expect. I had gone to the Toyota in Schaumburg and the sales person there was not helpful at all. I left there and went to the Toyota in Elgin. Tancho was the sales representative whom I had the pleasure of working with. He was very attentive, and helpful, and seem to really pay attention to what type of car and features I was looking for. Tancho, unlike the other sales representative when to go get a type of car that I was looking for and within a few minutes he was back. I drove the car and he informed me about all the features that the Camry SE offered. He was very open to answering any questions, and made me feel really comfortable. I was very pleased with my purchase as well as my experience at the Elgin Toyota.

Marlon went out of his way to make sure we got the car we...

Marlon went out of his way to make sure we got the car we wanted, when we wanted it, and for a great price. My son bought a car from him just 2 weeks earlier. He's the man to see!

Extremely friendly and helpful.. Let us drive any car we...

Extremely friendly and helpful.. Let us drive any car we were even slightly interested in. Don was in no rush to move our decision making along and helped us find the best value that met our needs.

We had an excellent experience with Elgin Toyota &...

We had an excellent experience with Elgin Toyota & especially with Gary Puglia. He was very professional, experienced, flexible, and patient (especially when I couldn't decide on a Red or Silver Camry)! We appreciated his thoroughness and sense of humor! Gary explained everything in detail and we were very pleased with the pricing and associated rebates. We love our new Red Camry SE. I would highly recommend this dealership and Gary!

I went third time to this dealership. People here are...

I went third time to this dealership. People here are more than friendly and kind to help. I had previously visited Libertyville location, and had awful experience. Elgin Toyota has very helpful staff. I have not experienced such a wonderful customer service. I was served by Rudy Rios, starting from initial greeting to explaining about what service was done on my car, wait time, service area, helping understand what my car needs, quality of service, etc. was beyond expectations. I strongly recommend to work with Rudy Rios, who ever visits this location. Thanks Rudy!

They will lure you just to come and realize that there is...

They will lure you just to come and realize that there is no automobile. They take credit cards to "order" a vehicle that never arrives. And the price quoted is no longer valid when you get there. Will play games with you so DO NOT wast your time.xxxx of the Earth.

The person I negotiated with buying a new toyota corolla...

The person I negotiated with buying a new toyota corolla was very honest in terms of pricing and easy to worked with. no hassle and would highly recommend Dustin Boundy with my friends and relatives.

LOVE these people! Just recently bought a Camry and...

LOVE these people! Just recently bought a Camry and absolutely adore my car. Unfortunately, I had an issue with the warranty company about coverage concerning damage to my tire and wheel. I walked in and spoke with my original salesman, Moe Jahanban, and he started the ball rolling to rectify the situation. The general manager, Bob Ellis, introduced himself and told me that he would hold the warranty company responsible and the situation would be handled accordingly... It was! I not only received a new tire but also got my wheel rim fixed. Thank you so much to the manager in the service department that I dealt with (I'm sorry I don't recall your name but it was 6/12/13 and you were amazing!), Bob, and Moe. You all made my car buying experience a positive one and could not be more grateful. Thank you, thank you, thank you!Ingrid V.

I came to Elgin Toyota because their prices were best in...

I came to Elgin Toyota because their prices were best in 50 miles. I stayed with them because if the honest people, and no B.S. approach. They were fair with my trade in value and treated me with respect. They have an honest, friendly staff that I would not hesitate to do business with them again.

My dad was looking to get a new car for me and received a...

My dad was looking to get a new car for me and received a call from Don Smith about a good deal for a new Toyota Corolla in April. (My dad had previously bought a Corolla in 2009.) We scheduled a time to visit the dealership and Don helped us find a perfect 2013 Special Edition Corolla in an awesome color called Hot Lava. This car has many special features that Don showed me how to use. I get tons of compliments and positive looks from other drivers even on the road. I would and have recommended Elgin Toyota to friends and people interested in buying a new car. Don Smith is very friendly and everyone there goes the extra mile to give good customer service to their clients!

I love Elgin Toyota! Went there to buy my Camry Hybrid!!...

I love Elgin Toyota! Went there to buy my Camry Hybrid!! They showed me how to use the radio and how to connect my phone to the car!! The salesman were all so nice and friendly. Nothing like other dealers!

Purchasing a car from Elgin Toyota was my best experience...

Purchasing a car from Elgin Toyota was my best experience ever!Sales staff Dustin Boundy and Carlos Galvarez were very professional, friendly and pleasure to work with.They made the whole process fast, and easy since I had my 3 month old with me.I will recommend Elgin Toyota to everyone!

Elgin Toyota was warm and inviting. Everyone I came in...

Elgin Toyota was warm and inviting. Everyone I came in contact with was very friendly. I was given different style options and choices based on my budget. I never felt pressured. Carlos was very knowledgeable. It can be very intimidating as a female going into a dealership on your own. I felt at ease and very comfortable. Everything was explained in detail to me. All my questions were answered. I got exactly what I wanted and I am so happy with my new car. I would definitely come back and recommend Elgin Toyota to purchase a car.

Having not purchased a car in 10 yrs, & having a poor...

Having not purchased a car in 10 yrs, & having a poor experience the last time I did so, I was dreading car shopping. I went to several dealers, who either didn't know anything or made me feel pressured. Then I went to Elgin Toyota & met Marlon Poole. Mr. Poole knew & shared every detail about the cars I was interested in. He helped steer me towards the right one for me, when I had trouble making up my mind, without pressure tactics and with a great sense of humor to boot. He went out of his way to secure the only color car I liked to cinch the deal. Marlon made this car buying experience a very pleasant one.

Everyone that I talked to was extremely friendly and did...

Everyone that I talked to was extremely friendly and did not pressure me into a sale. I felt that I could take my time making a decision. Everyone also provided me with all the information that I requested in a very timely manner.

I had a great experience at Elgin Toyota. I was well...

I had a great experience at Elgin Toyota. I was well informed by Carlos and he explained everything that was going on to me. All the people I spoke to were very friendly and informative. He was a great help and I would recommend him to anyone and would recommend that they buy their next car at Elgin Toyota!

My husband and I informed Elgin Toyota of our experience...

My husband and I informed Elgin Toyota of our experience with Schaumburg Toyota. We were introduced to Don Smith over the phone. When my husband and I drove to Elgin Toyota the morning of May 13th Don met us with a friendly smile and hand shake. He was very personable from start to finish. He addressed both my husband and I concerns with respect and dignity. He was not pushy and did not seem to work unethical. He was very straight forward in trying to help us with all of our questions and concerns. Don was very pleasant to work with and I would recommend everyone I know to work with Don. I cannot explain the importance of good customer service and Don demonstrated that to my family, so much to when we left he took pictures with us and the two vehicles we purchased from him that day.Thank Don.

We had an awesome experience at Elgin Toyota! Would...

We had an awesome experience at Elgin Toyota! Would definitely recommend Tom to anyone I know looking to purchase a car! Very helpful and knowledgeable. They met all of our expectations and the pricing was great!

Don Smith was very nice and not over selling, which was...

Don Smith was very nice and not over selling, which was great. He was also very efficient and got us what we wanted within our budget. My mom and I both walked out with cars the same day. I got a 2013 Toyota Corolla and my mom a 2009 Toyota Yaris.

Purchased 2013 Toyota Corolla on 5/16/13 from Elgin...

Purchased 2013 Toyota Corolla on 5/16/13 from Elgin Toyota. The entire buying experience was wonderful. Tom Licata was available as soon as I arrived at the dealership. He had the car ready for my inspection and answered all of my questions. He sat with me in the car and went through how all the car features worked. The financial officer was equally efficient and courteous. I've been buying cars for over 55 years and this was by far the easiest and best experience I ever had. I would definitely recommend this dealership and Tom Licata. Renee Reznick

I needed to get a new car desperately so I decided to...

I needed to get a new car desperately so I decided to go to Elgin Toyota hoping to get a good deal and I'm glad I did because they gave me a great deal. Moe was my sales person . He was very friendly,respectful and professional .Asked me questions to match my needs and never pressured or rushed me to make decision whichI really appreciate . He made the process a pleasant experience and that's how car shopping Should be. I was hoping for a good deal but I got a great deal! I thank moe and would go to seeHim again if I need a car in future and would definitely recommend this dealership to others.

My experience at this dealership has been GREAT...

My experience at this dealership has been GREAT everytimeI have dealt with them. From the sales staff to financing these people are professional and looking to help you in any way that they can. I have bought both used and new from them and have no complaints about anything or anyone.

Like most people I like GETTING a new car but I don't...