Eddy's Chrysler Dodge Jeep RAM

Horrible Service, Wishing I didn't buy.

The deal started out great. I was looking for a used car that would fit my needs and my budget. I recieved a call from Eddy's after requesting information online. They found me a car I liked for a price I could afford. After a day of phone conversations I agreed to bring two old vehicles to trade in against the price of the newer vehicle.The next day my wife and I along with our four year old son loaded up the cars and drove the hour to the dealership. We arrived at the dealership at 1 PM. Our salesman met us at the door and sat us at a table.This deal goes down hill from here.We had to wait for the car to be brought around. (which is normal) I test drove the car which I liked but it was gross inside and out. The car hadn't been cleaned and the inspection hadn't been completed. After driving the car by myself I asked the sales associate if they could clean the car up and do the inspection before I take my family for a test drive. I was told it would take 45 min to an hour to complete the vehicle inspection and for it to be detailed. We were taken to the customer lounge to wait. After multiple visits from the sales associate, many explanations that it would be just a few more minutes, and four hours, the car was brought to the front of the dealership for us to test drive.THE CAR WAS NOT CLEAN!!! We waited four hours to see a clean vehicle and there were still chunks of fries and cereal in the seats. The cup holders were full of crumbs and some sort of goo made up from who knows what kind of liquids. The door handles and seat levers had nasty sticky gunk all over them and the backs of the seats had spots from some sort of drink splashing on them. We took the car for a drive and when we brought it back we showed the state of the vehicle to one of the managers. He gave us some kind of excuse about there being two lots that they pull cars from. The used lot and the wholesale lot. Ours came from the whole sale lot which they usually don't clean before test drives. At no point was that ever explained in the 24 hours I had been in contact with them. I was then told that they cleaned it for us only out of courtesy and it was not usually done. After another hour wait and excuses from managers and offers of money to get us to stay. They cleaned the car again. This time it wasn't perfect but all the slime was gone. I agreed to buy the car.The waiting continued.Finally after 10 hours at a car lot (with a four year old) we started the paper work. The finance officer was one of the only highlights of the day. This experience ruined any chance of me ever returning or speaking highly of this car lot. I should have walked out multiple times and I wish I did. If you value your time and your relationships with your family don't go to this lot. They did not "take care of us". They beat us down til everything else was closed and we had no other choice. The communication between departments and to us as customers was horrendous. We wasted a very rare day-off for nothing. Didn't even get to have dinner because they had both our old cars sets of keys AND the new car keys hostage. Absolutely TERRIBLE customer care!...no matter how many bags of popcorn they offer.They sound good on the phone and the offers they have can be enticing. They may even offer you money for your troubles. IT ISN'T WORTH IT. WALK AWAY!!!

customer service

I wasn't sure that we would be buying a new vehicle and when we left we had a new vehicle. They made it happen.

Horrible service

Bad service, no respect at all, was rushed through the while process of buying a car , no congratulations for buying a car, rude people..

Bought a new jeep. Not pushy at all.

I was totally pleased with my experience. They were all very accommodating. Not pushy at all. I would definitely recommend these guys. They were wonderful to work with.

bad customer service pushy self people

push to go out of budget did want to spend a lot so they did want to help me

unhappy

Got pushed into a vehicle didn't want and can't afford and the car lot won't put me into a cheaper vehicle which they have

Highly disappointed

I am highly disappointed at how David in service took responsibilities into his own hand. There were a lot of miscommunication between David and his staff and to me as well. They were rude and their customer service was poor. They took things too far when trying to put a police report on a load car that they said they were going to pick up then changed their minds. I also from the beginning told him when I was available but he disregard that. He thought his car was abused from the misconception that his car wasn't on his property when he wanted it to be, which made things inconvenient for the both of us due to my availability. I am disappointed because I thought this company was better than that but as I had to experience that they weren't.

New Jeep Wrangler - Wichita, KS

Car shopping is hot and long and not fun, but these guys made it pretty painless. I would go back and I love my new Jeep! I tell you it has everything I could possible want and more.

Great sales person

We had a outstanding sales person!! Kory Schroth was very helpful when we came in to look for a used car. He was very patient with us and answered all of our questions! We will be back and hope he will be our salesman again!! The dealership was very clean!! Thanks again for making us feel comfortable!

a little timely, but not bad

I went to this dealership and overall had a good experience. I waited a little while for a salesman, like 20-30 minutes, but once I got one, the process was a lot smoother. It was a lot better after that. Go to Matt Thomas, he's efficient.

Lovely!

I had a great time searching for a car here. I was not disappointed at all. Although the selection just didn't have what I was looking for, the sales people did their best to try and help me find an alternative without breathing down my neck or making me feel uncomfortable about not purchasing a vehicle. I would recommend this dealership for anyone looking for a larger car like a truck or a jeep. Matthew Thomas, my salesman, was very helpful

Not bad

Overall I can't really complain. They did their job and helped me looked for a car that I could realistically afford and use. There isn't much that differentiates them from any other dealership, but Matthew Thomas (my salesman) was pretty helpful.

Willing to work with you

this dealership was more willing to put in the time and effort to make sure I got what I needed than most. They didn't act as if I was wasting their time and catered to my needs specifically. It felt really personal and like they cared. My sales guy Matthew T. was incredibly respectful and courteous. I recommend this place highly

great services

I just had a great experience at Eddys Toyota. Patrick Davis was knowledgeable and easy to work with. Great cars and service.

Great Atmosphere & Shopping Experience

I was looking to buy a newer used car.Travis Wendt was my salesman. He took the time to drive me around the lot to look at everything that was available. It started raining, of course, so we trekked through the mud and rain to make sure I found what I wanted. He asked all of the right questions of what I was looking for and what he felt would be a good fit. I bought a 2014 Dodge Dart GT. It fits me perfectly! Everyone in the dealership was amazing, friendly and helpful! Will definitely be happy to buy my next car here and recommend anyone I know looking for a car to go to Eddy's.

Pleased

I liked the service I received. My sales person, Matt Thomas was helpful and patient. The dealership was well run and they had a lot of different options and were very willing to work with my situation.

super fun place!

me and my wife went in looking at new Rams. our salesman was mitch he was super fun to work with he didnt push us into anything we didnt want to be in. we ended up leaving in a band new Ram 1500 4x4!

Was not dissapointed

Good service. Did everything I expected and tried to help as much as possible. My sales guy was Matthew Thomas, cool guy. If you go, ask for him.

Good Service

Really good service. Not a lot of waiting time. I recommend Matt Thomas. He helped me and really knew his stuff.

Great Service, definitely going back!

I had been looking for a new car and visited several dealerships just to explore my options. None of them were as helpful or resourceful as this one. The sales team really seemed to know what they were doing, especially the salesman Matthew Thomas, who explained everything to me in an honest and understandable fashion. I didn't buy a car that day, but I will definitely be going back to buy my car from them!

patrick Davis

It was a great experience working with Patrick Davis. He was knowledgeable, polite and easy to work with.

What a dealership should be

Sales Patrick D. did an outstanding job in making sure I was happy with the vehicle and with the price I was looking for. I will go back and recommend to my friends and family Eddies dealership.

Customer service

my customer service express was awesome this is the first time I've visited this dealership hey young man named potter davis who assisted me.it was a very nice polite and respectable young man that seen the new a lot about the cars he was selling in the business my husband especially like them because it's such a great sense of humor this made our car buying experience very relaxed and comfortable considering I had to drag my husband out in the first place so it helped me with my husband out and ended up having a good time after allso thank you Patrick Davis. I'll make sure to look you up next time I come to visit haven't found a car yet but I'm still looking and I most definitely will recommend you to my friends and family.

They really will beat a competitors price!

I was interested in a 2014 Jeep Wrangler- I shopped around Wichita for awhile but thought that no one was truly giving me a "good" deal on it. I heard that there was a new Jeep dealership on the west side right off of Kellogg so I went there and when you walked in the atmosphere was so much different! It was like they wanted to ask you the questions, not you ask them- in a good way of course. I told the salesman my ideal price point and he walked me around the lot and showed me a couple of different models and then when I saw the one I got on the lot- I just knew it was the one! They were the only dealership I saw that had some different exterior color options for the Jeep Wranglers so that made me really happy! When I told the gentleman my price and what 5 other dealers in the area were giving me on it, he said with 100% confidence we can you a better deal! And I was like, oh really? That's what they all say...but it was the truth! They got me a deal $4000 difference than the other dealers! I was truly happy with the buying and finance process! When I need to upgrade or purchase another vehicle I know where to go form now on Eddy's Dodge Jeep Ram!

Great Experience!

Overall, a great experience. I worked with Travis W., and since then have trusted him with seveal of my friends and family members. All of them reported back to me that it was an "easy-going" experience, and he also presented with extensive knowledge about the vehicles. Most of all, he will make sure you have fun while buying your car:) Highly recommend using this dealiership and sales person!

Easy, Friendly Car buying experience

Since undergoing new management, this dealership had greatly improved! I worked with Kory S and he was so easy to work with, and I didn't feel forced to purchase a vehicle. I got a great offer for my trade, and finance worked with me to keep my payments down to where I wanted them. I would recommend going to see Kory if you are needing a new vehicle!

Superb Experience!!!

Great Experience overall. Fast, very friendly and felt well taken care of! Our salesman was knowledgeable both on the financing aspect and the products on their lot. Highly recommended.

GREAT price & about as quick as going out to eat!

Eddy's Chrysler Dodge Jeep Ram has non-commissioned salesmen so they really care about what YOU want and need in your new car. It was nothing like what I expected. *SO HAPPY*

Great staff that is focused on customer needs

This place has been in a major overhaul in the past 5 months and it is amazing how well the team has come together. I would highly recommend people to go to this dealership where you can get an honest deal made with people whom are ambitious to get you in the right vehicle, not just any vehicle they can get off the lot. My mother and father just bought a jeep from them, and turned around and traded in another vehicle on a 2nd Jeep. Let's be honest, what is better than the new 4 door Jeeps for summertime cruising and Wichita weather in the winters?

Jeep fun

These guys are doing it right. They are young and fun and very knowledgable. I got a great deal on my new jeep and couldn't have had a better buying experience. I left with a full tank of gas and an extra 2 grand off than any other dealership in town offered. I feel I saved thousands by shopping here. Not the typical car buying experience.

Don't honestly know what else they could do to mm

This is a never ending nightmare, that is basically a combination of every car lot horror story. They never do the right thing up front. There is no such thing as service there. They do the bare minimum and count on people being busy and giving up before they are forced to do the right thing. I feel sorry for anyone who is unfortunate enough to do business with Eddys. I firmly believe that anyone who thinks theyve had a positive experience here simply didnt catch whatever sketchy injustice was committed against them. The list of grievances is so long, Ill try to keep the details out and give you a concise list: 1. Salesman cant find keys, so they show me a dirty, locked. Tries to strong arm me into putting a deposit down. On a car I havent been in. 2. On the floor: salesman quotes rates of 2.49, 2.99, and 3.49, promises to fix a ding on the rim, & to get the car certified as pre-owned (thereby resetting factor warranty). In the finance office: adds 3k in GAP insurance & warranties (without mentioning it) in addition to a 4.99 rate. Wouldnt have caught it if I hadnt looked at the guys screen. Have to force them to beat my CU at 3.25% & they refuse to fix the rim. 3. No follow up call for when my car will be certified & ready for pick up for 4 days . The loaner car they give me is a filthy Impala with less than a half of a tank of gas. 4. FINALLY get my car. Thats when they tell me they cant find the other smart key (pretty expensive oversight) & I come out to a car with change oil alerts & half a tank of gas. Then my power steering goes out day 1. 5. Fun fact: they dont honor the money back 7 day guarantee that is printed on every car. Once Im in there crying, they agree to fix it, give me a 2nd key, change the oil, & fill it up with gas. I get another dirty loaner car with less than a quarter of a tank of gas this time. I have to call them every day to get info on progress or ETA. When its finally fixed, they still dont have it full of gas & the key they give me throws low battery alerts. 6. Less than 3 weeks later, the headlights are acting up. I take it to Davis Moore because Im sick of calling/being in Eddys. They inform me that I have HDI after-market headlights that arent covered by warranty. WOULDVE BEEN PRETTY NICE TO KNOW when I picked it up after being certified. So I was forced to bring it back to Eddys. I make an appointment & come in, just to be told its up to the Used Car Manager whether or not they fix the headlights & he isnt in til after 10am & hell call me. Surprise, surprise he doesnt call. Ive called back to talk to him & had to leave a message. Again no return call. This will probably end up costing me another couple hundred dollars. When I took it into Davis Moore, they replaced my battery in the FOB Eddys gave me without me asking or paying a dime. If I could do it again, Id have spent a little more money and gone to Davis. I know now beyond a shadow of a doubt I wouldve saved myself a lot of time and grief. I dont know that Ive ever felt so taken advantage of and helpless.

Never go here again!

Place was filthy, cars were dirty inside, scratched and dented on outside. No effort made to detail vehicles prior to making available for purchase.

at first, GREAT. Then, HORRIBLE!

First time car buyer and came to this place. I was told not to worry because they would 'take care' of me. After signing paperwork that was NOT explained at all I left the lot in a kia Rio which had the check engine light on. I asked to test drive the car but they had me in the finance office immedi felt iately afterwards! On the way home I felt like the car was going to break down! After having someone look at the paperwork I had was informed the put me at 26% interest rate, sold the car 1,000 more than what I was told and me paying 12,000 dollars for a car that's worth $4,000! After contacting my lawyer and speaking with them they put me in a new car which I was happier with!!!! Although, the finance Guy (again) lied about a warranty! The new car started jerking very badly and I took it in cause I was told it had a 3 month power Tran warranty. Yet again, guess who has to pay to have them look at it, ME!! Tried asking for the manager, Jake St. John and was told since he's the general manager he's too busy and didn't have time. Most horrible place to go, EVER ! they at first were GREAT! Until that paperwork is signed and you can't back out then are completely rude and unprofessional and tell you that the things they originally told you about the deal are not true! Liars and scammers! DO NOT GO HERE!!!!

Expensive

I went for a diagnosis of my truck, and was told it was a simple fix, just labor no parts... 8 hours of labor to fix something that took 20 minutes at the place that caused it. Then the quote for said repairs was 840.00 dollars that's 105.00 an hour, a Commercial vehicle repair shop is close to that rate. That rate is overly ridiculous.

Service

Service was great. Friendly, prompt service. Would recommend.

Unprofessional

Went in to buy a vehicle only to find it was $2000 higher than advertised. The vehicle was supposed to be detailed fueled and ready, only to find a quarter tank and looked as if it had been ran through a drive thru car wash and called good. Very poor professionalism used at the dealership as the buying process was horrible. Our salesman was very good but upper management was less than satisfactory.

Service happiness

It has been several years since we purchased our 300 and it was needing service. I was pleased with the time frame for completion of the service and the attentiveness of the service staff. From Bryce who cleaned our car and Kerry and Chris in the service area everyone was nice and I was pleased that they kept us up to date in how the service was going and advised us of cost and time frame for completion of work. Appreciated Mr. Dillon taking me home and then again picking me up to pick up my 300 after repairs. They will be seeing us again. Thanks Nancy PS even Denessa in the office was great on phone and the completion to pay for the repairs.

Great service!

EVERYIME I have visited Steven Chrysler, I have had a positive experience. Ryan Pate helped me purchase a new Dodge. He was very professional and understanding of my wants and needs and made the process very easy. I would recommend Ryan and Steven Chrysler to all my friends and family!!

Worst dealership I've been to!

The repair service is excellent, but the buying process is horrible! I have gone several times in the past and had no problems but things have changed and the advertisement is false. They put a price on a car you think is great but when you get there it's $2000 more then advertised!! They tell you that was their cost in the ad. WHAT??? We left right away.

Sales and Service

My husband and I went in 2011, bought 2 news cars, a Jeep Grand Cherokee and a challenger. Great sales and very helpful as I had doubts about Jeeps and comfort. Was I surprised! We continue to have all service done here and have never had a complaint. They work with my schedule, which can be a bit of a "last minute" thing. Saturday service really helps.

Terrible dealership! Like a monkey and a football

This is one of the worst dealerships in Wichita, I was there to buy a car and the first impression was a woman leaving the dealership in her car screaming several things I wish I could write in their review. Enough said,

service my car

our chrysler was in for a recall on the wiring. we dropped it off in the morning and they called us early in the afternoon. they washed it as i asked and the car was retuned fixed and ready to drive. the people were very friendly and knowledgeable about the job done.