Ed Voyles Kia

Ed Voyles Kia experience-best car buying EVER!!!

I was told about Ed Voyles Kia by a friend who was very happy with his experience there . Our salesman-Jeff Braun- was exceptional in every way. He went to great lengths to help us make the purchase and show us the ropes about the new features we were not familiar with. I highly recommend this dealership and especially Jeff Braun

Why & Where I bought a 2016 Kia Soul ! (! = model)

I came to this dealer to buy a new car because a year ago I bought a new 2015 Model Soul! and was very happy with it. The problem is it got completely totaled in a 4 car wreck on I75/85 in downtown Atlanta. I had a car in the lane next to me get hit, and go airborne, crashing down on the right front of my Soul!, and then another car hit me in the right rear trying to avoid the accident. My car was totaled, but my grandson and I were protected so well inside the Soul! that neither of us had to be hospitalized. Between "crumple zones", seat belts and great air bags, like the ones in the seats, we could walk away from this terrible wreck.So there was no doubt in my mind that I would get another Kia to replace the one that saved our lives.I bought my 2015 (first Kia I ever owned) at Ed Voyles in Smyrna Ga, and that was the place I felt comfortable shopping for my replacement vehicle. I went on line first because I wanted another ! model. It appeared there were next to none 2015's left in the Atlanta area, and only a handful of the 2016 model !'s . The only one that interested me was over in Chamblee, but the same Ed Voyle Ownership. I was happy with Ed Voyles in Smyrna when I bought my 2015, so I stopped in there. I was lucky and found the Salesman I worked with last year, Jeff Braum. I told him about the accident, showed him pictures and told how pleased I was with the car, and wanted a replacement. It got totaled but it saved my Grandson and myself from serious injury. I liked the car and had no complaints, and I was so impressed with its safety, that a direct replacement is the only car I would consider.I showed Jeff Braun pics of the accident, told him my story, and showed him a print out of the car I wanted. I did a lot of on-line shopping and and only found one in the Atlanta area that had all the options I wanted. It was a 2016 ( ! model again, an almost exact match except color, and I like new color more than my 2015) and Jeff was super to work with again. He worked with me on a price I felt was fair, and discounts.He personally went over to the other dealership in Chamblee to get the car and bring it back to Smyrna. He got it detailed, made sure everything was perfect, came over to my house, picked me up in his car and drove me to Smyrna. We finalized the sale in no time because the gentleman in Finance/Closing, Melvin Cain, was also great and very helpful. It was a Knockout, One -Two punch team.I am extremely happy working with these 2 gentlemen and this dealership, and appreciate the speed and amount of effort they both made in getting me behind the wheel of another great car.

GREAT PLACE TO BUY A CAR!

RECENTLY BOUGHT A NEW KIA SOUL FROM ED VOYLES KIA.WHAT IS USUALLY AN EXPERIENCE LIKE "GOING TO A DENTIST" , THE EXPERIENCE WITH THE ED VOYLES TEAM WAS WONDERFUL!MONET JACKSON WAS OUR MAIN SALES REP AND SHE WAS MARVELOUS. WARM, KNOWLEDGEABLE, NOT PUSHY, PATIENT, CONFIDENT. SHE WAS SUPPORTED BY THE SALES MGR, MR. ERWIN, WHO WAS THE BEST AS WELL.WOULD RECOMMEND THEM HIGHLY FOR ANYONE LOOKING FOR A KIA.THANX TO ALL.KEN UNKER

Regular maintenance check ups

Diana is always very professional and provides great customer service. She will plan out regular maintenance items with your vehicle and in general makes stopping in for service a painless experience.

Service

The service was quick and the representative was nice and polite and down to earth. They showed great hospitality and the waiting area was nice and comfortable.

Exceptional Service

I always seek out Diane when I bring my car in for service. Not only is she courteous, friendly, and knowledgeable, she goes that extra step to make sure that my car is getting the right service at the right time and is quick to recommend repairs or services that I am not aware of, but is to my benefit. My car is 6 years old and runs like new thanks to Diane.

Service.

Everyone in service is very helpful and friendly. Diana Bell is the best. My van always comes back to me clean and vacuumed. They do everything they can to make sure it is running perfect.

Exceptional customer service

I received exceptional customer service fron Arnold Harper. I enjoyed working with him. He made be comfortable even though I was in a rush to o to work. He has a way of calming people. It was the best experience i have ever had. He made my dream come true!! Thank you Arnold!! Keep up the good work.

Great Experience

Arnold Harper and crew were awesome to work with. I bought a brand new Optima on Tuesday and it was the best car buying experience I have ever had. This is the second car we have bought from them in the last 8 months. We bought my wife's Sorrento there as well. I would highly recommend Ed Voyles Kia on Cobb Pkwy.

Enjoyed working with Arnold Harper.

Arnold Harper was great! He went above and beyond to ensure I had the best experience while purchasing my Kia Soul. I will definitely recommend Arnold to my friends.

Everyone Friendly and Helpful

Diana was an excellent customer service agent. My engine light was on and she explained their process for checking it out as well as checking routine items such as tire tread, fluids, etc. the shuttle driver was great as well. He took rah passenger's name Ned phone number so he could follow up to see if we needed to have the shuttle pick us up when our cars were ready. Turns out it was the gas cap not being tight enough... I would definitely recommend Ed Voyles for great service!

Spectacular

Mr. Harper was very great to me I really appreciate his dedication and services. I will definitely send all my friends to this Kia and to work with Mr. Harper.

AMAZING

I LOVE THIS LOCATION. THE STAFF IS GREAT AND IF THERE IS A WAIT, IT IS COMFY:)THE MOMENT YOU ENTER THE SERVICE AREA YOU ARE GREETED WITH MAJOR HOSPITALITY

Sorento Brake Service

Dropped the car off for brake pad replacement. Diana was great. AAA dropped the vehicle overnight and Diana took it in first thing. She made sure the brakes were replaced and also checked and found an open recall. That was addressed as well. Then Diana took payment over the phone, left everything in the seat and left the car so we could pick up after hours. It couldn't have been easier.

Handled

A couple of weeks ago, after fueling my car up at a gas station, I could not get my drivers side door to open. I couldn't figure out why my door would not open, all of a sudden. My other doors would open, but not the driver's side door. Fortunately, I was able to climb over my passenger seat and open it from the inside. I researched on-line to see what could be causing this. I was surprised to find that a large number of Kia Sorento owners were experiencing the same issue. I called Ed Voyles Kia and explained what was going on and thought there must be a recall on this part, especially since there were so many people having the same issue. I was told they did not see an open recall, but that my vehicle did have a recall for the transmission gear shift lever. I scheduled an appointment to get that fixed and asked them to please take a look at the door. Once they looked at my car, I was called and told the issue was a door latch (which I already assumed after the on-line research) and that it was from "wear and tear". I am astounded that a door latch can break after five years. There are others on-line that reported it broke much earlier than that, some within a year. Those that were still under warranty did get theirs fixed, but my warranty expired last summer. I was quoted an outrageous fee to get the door latch fixed. The labor cost was even more than that. I was told it was because it was inside of the door panel - which I was already being charged over $100 to open up to diagnose the issue. I somewhat question if they even opened it up to diagnose the problem since everything that was in my door seemed undisturbed, but maybe they are just good at putting everything back in the same exact location as it was previously. I declined the service and picked up my car. I asked for the part number and the name of the part I need. I looked it up and was able to find the part on amazon for 1/3 of the cost that they were going to charge me. I am extremely disappointed with Kia for not honoring a replacement for a defective/poorly designed door latch. I am outraged with the quote I received from Ed Voyles Kia service department to get it fixed. I suppose my expectations may be too high, and that I have misguided thoughts that most people have a high degree of integrity and for companies to have higher standards.I will say that Diana is a pleasant person to deal with, she has helped me in the past, and she is very personable. I am assuming that most of this is out of her control, as she did try to get her manager to talk to me to see if there is anything she could do, to no avail.

Buying New Car

Once I arrive at the dealer I meet with Mr. Joe Ramsey III. this person from the beginning shows his courtesy and respect. I told him what vehicle I really wanted to buy and he began searching not only the dealer stock but also others dealers on the internet that could have the one I wanted. Finally today I have my new 2016 Kia Sorento thanks to Mr. Ramsey.

Positive Experience

A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and competent.

Excellent Service !

I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of the service techs and the relationship that is maintained with the customer. I have dealt with Diana Bell for these past 3 years and she never lets you down, Thanks Diana! My husband called this week to inquire about a oil change and spoke with Stephanie, she extended a free oil change to us in recognition of our long term customer status! Now that is what I call great customer service. Thank You Stephanie! I will continue to use this service center.

Wonderful Experience

Blake was an absolute pleasure to work with! He is the reason I decided to buy my Kia from Ed Voyles. He was very kind and I would highly recommend him and Ed Voyles Kia to any of my friends and family.

A great experience

I as a new customer and new buyer was not sure what I wanted for a car but after reviewing my options I was able to like a good car that fits for me.

Friendly people, accommodating service

Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentation they provide is thorough. Much better option than where I had been going in the past few years.

Excellent, relaxing, stress-free experience

Bikal Dhakal was absolutely exceptional. There was no pressure and the entire experience was friendly and relaxed. I never felt confused or uninformed. Cudos to Bikal and Ed Voyles Kia!!!!!

Easy process

Our salesperson was Joe Ramsey in the Kia dealership. He was very nice & knowledgeable. He was very clear during the entire process & answered all our questions to the best of his ability. The process was very lengthy as we were there most of the day, but then again that is the case with most dealerships when leasing/purchasing. Overall a good experience.

The two J's

Being an amateur car buyer, I REALLY appreciated the demeanor of Jeff Braun and Joe Ramsey. They both seemed to read our minds/demeanors and made our visit very efficient. Thank You to Jeff for being sharp as a tack and knowing inventory locations without hesitation. Within seconds we were led to our target vehicle. And a Huge Thank You to Joe. Your attitude will be remembered as well as the mechanical lessons you gave readily. You guys do your jobs the way I would and I appreciate that.

Reported HORRIBLE service to Better Business Bureau

My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me, as if 2 weeks wasn't enough. Instead Diana Bell was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesnt know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor Diana Bell offered me a simple apology. Instead, Diana said, Have a Merry Christmas.

Professional yet freindly

Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional.

Excellent all around.

My service was good and the employees were friendly and the area was clean and neat and conducive to working. I continue to be pleased with the service.

Smooth but time consuming

This was a smooth, no pressure process; but, time consuming. They worked with me and I felt very confident signing. Give 'em a shot, they will make your purchase worth while.

A TEAM that actually works Great together!!!

Ed, Joe, Larry, and Bo are wonderful people. They went above and beyond. The experience was truly refreshing. Joe made sure that me and then my wife Debbie were familiar with operation and all the options available with this car.

Bye Bye Kia Sorento SX

Salesman gave me a price for a Kia Sorento SX with or without my trade in which was supposed to include everything (taxes, fees, etc). When I'm ready to buy they added another 6k to the price I was given talking about that my original price given to me didn't include taxes and other fees when originally they said it did. I have everything they said they were going to offer me in writing but now they have amnesia.

Exceptional!

I have never had such an amazing experience at a car dealership. Joe Ramsey was extremely helpful, knowledgeable and attentive. His no pressure sales approach was refreshing to say the least. It was like buying a new car from an old friend. I highly recommend seeing Joe if you are looking to buy a car!

Best experience ever

Mr. Braun was very efficient, listened to detail very enthusiastic and exciting. I had the ultimate experience with this dealer, Kia needs more people like Jeff Braun in the office.

Great customer service

Thank you Joe for giving my husband and I great customer service.......It was an awesome experience buy my new car from you.....you as a sales person made me feel special and my experience was not stressful in no way...you explain the the details the bells and whistle about my new car and you was patient with me.....thank you .....my husband and I appreciated your honesty....... thank you for being a great sales person. My husband bought me the truck and am happy.

The Blessing!

My wife and I were looking for a car (Kia Sportage), We left with a New Kia Soul. Our sales person was Mr. Joe Ramsey III. Joe greeted us in the parking lot before our scheduled appointment as we were looking for our car, We saw the Black Kia Soul and my wife feel in love with it. Joe then said, "Let me go get your keys!" He claimed our car right on the spot. We then went inside the Business and the place was Awesome. Hot dogs and hamburgers cooking on the outside, and popcorn popping on the inside. the smells were great. We were there a few hours, but we were well taking care of in the process. Awesome conversation and customer service. Thanks Mr. Ramsey III for a Wonderful car buying experience!!! Shots out to our Finance Person, Mr. Robbie, he too made the process very painless. Thanks Robbie!A man's gift maketh room for him, and bringeth him before Great Men Proverbs 18:16

Painless process

We had a wonderful experience dealing with Ed Voyles Kia. Blake was very informative and the entire staff was pleasant and helpful. Would highly recommend.

An enjoyable experience

Blake assisted me through the entire process. I initially called to find out if they had the Kia Soul model I wanted with specific features. Blake kindly offered to walk outside to the car while I was on the phone and confirm the specific features I was interested in. Over the phone, he confirmed each of the features I wanted in the car where in fact available on the car they had in-stock. I was impressed by this. I decided to go the dealership after work to look at the car. I arrived late, around 7:00, and Blake had the car out and ready for me to test drive. This made is quick and easy to get started on my test drive. When we returned from the test drive, I presented the price I wanted to pay for the car, and Blake accepted the offer with his manager. I have to see this was the best car buying experience I have ever had! Thank you, Blake. You were so helpful and professional.

Simply a GREAT Experience

From the moment I arrived (9:00am) to the moment I departed the dealership (6:00pm), I had a great experience buying my car from Joe Ramsey. Joe was patient, knowledgeable, and not pushy. Ed Voyles dealership was impressive in many ways. They have more "on the lot" inventory of vehicles than any dealership I have ever stepped foot on; their prices are better than any other dealership, hands down (thank you!), and the hamburgers / hot dogs they grill for their customers at lunch time on Saturday are the best ever (many thanks to the grill master and the dealership!). If looking to buy a new Kia, do yourself a favor, go to Ed Voyles and request Joe Ramsey as your salesman.

Excellent experience

I came into the dealership knowing what I wanted and how much I was willing to pay. My salesman and financing treated me excellent. Got exactly what I wanted, at the monthly payment I wanted. I would recommend Ed Voyles Kia to anyone in the market.

Great Experience with Joe Ramsey

I just bought a Kia Optima. I worked with Joe and he was AWESOME! I procrastinated about shopping for a car for months because my last experience was not enjoyable to say the least. The sales men were super aggressive and I don't like that. Joe was extremely helpful and patient. In not the easiest customer because I have lots of questions and I'm very very picky and thoughtful before making large purchases. Joe managed me very well. I couldn't have asked for better service. I reccommend him to anyone looking to purchase a Kia on the Atlanta Metro area.

Great knowledge and overall experience

Blake was exceptional in our meeting--he was extremely knowledgeable about the vehicle I was interested in. He spent a lot of time with me and showed me many options without trying to push me into one over the other or rush my decision. I have the perfect new Sorento in the perfect color and this would not have been possible without Blake. He should be your go-to guy when looking for a new Kia. Additionally, this Ed Voyles location is light years ahead in customer service compared to any other location or Kia dealership! Highly recommend!

Incredibly friendly transaction

The entire experience was fantastic. Dealt with Joe Ramsey, who made this the smoothest car purchase experience I have ever had. Friendly and knowledgeable service, no pressure. I recommend them to anyone who wants a perfect deal.

My best car buying experience at a dealership

After calling every dealership in the Atlanta area, I found the exact vehicle I was looking for and Joe was able to track it down for me. From the moment it left the port to be transported to Ed Voyles, Joe kept me informed every step of the way no matter what time of the day it was. Even during late hours Joe and Larry in finance were always available to answer the phone whenever I had a question. I purchased a Caribbean Blue Soul EV+ out of state and not only was the whole process smooth and problem-free, Joe even went as far as arranging the transport so they can ship the car right to my door! I don't know how I can recommend working with this team more. Thanks again guys.

Very responsive and fair

Worked with Joe on a lease for an electric Soul, knowledgeable and responsive, great deal and smooth check out, would definitely do business with them again.

Sinjin Yoon Is your guy

Went into Kia and was not very excited about car shopping I had went to cobb county Kia a year before and had the worst experience of my life!!!!!!!!!! I called an spoke to Sinjin 30 mins into coming in, Told him I totaled my car and was looking into getting a 2015 Kia soul. He told me to come right in and that he would be waiting on me. Sure enough when I came in with my mom Sinjin was waiting on me and my mom. He was very VERY nice, He knew a lot about cars and A lot about Kia as well. He was very open but also did not talk my ear off, he did not try to get me to look at other cars that I didn't want and most of all I appreciated his honesty. If I had ran into more car sales men like this I wouldn't Have been so terrified to car shop. I left with a 2015 Kia soul, he walked me thru every step. Thank you SinJin It really means the world to me. This guy deserves a raise and Hopefully he is with this company A LONG time. If I won millions of dollars I would Give him some, He seriously was that good at his job and just dealing with a stranger with a smile made my horrible day better. Go see him, he gets the job done. I also want to say that Larry (in finance) Is also great very nice and gets the job done. Thank you both,

outstanding!!

I came into Kia very discouraged. Once the salesman approached me, I felt at ease...He was very understanding and polite.....I walked away happy in my brand new 2015 kia forte......thanks kia

Great and friendly service.

I always liked the Kia Soul and I trust Ed Voyles dealerships. I purchased a Honda Civic from Ed Voyles Honda last year. Due to recent back problems, I was having a hard time getting in and out of the car. Joe Ramsey was fiendly and helpful. He helped me get into the Soul with around the same payment I had with the Civic. You can't go wrong with a guy your grew up on the same block you did (Dean St). Thanks Joe!!!

Great experience, Again!

I've bought many cars from Ed Voyles Kia and keep coming back. I am always treated with respect and have a fun experience buying a car. I drop by just to say hi, and the team always has time to talk, even when I'm not buying a car. Blake is a great person to work with when purchasing and he loves to learn about the features and what is coming in future vehicles.

Blake was great!

Blake was excellent to work with as was everyone at Ed Voyles KIA. Blake was not the "typical" car salesman. he helped me make an informed decision without all the usual pressure.

3RD KIA PURCHASE HERE SINCE MAY 2011

I've purchased many cars over the years but never has the experience been better than at Ed Woyles KIA Smyrna! Blake Dhakal is an excellent sales rep and great to work with. Fred Azran and Andy in Finance made it most enjoyable to wrap up the sale. All three of our KIAs were purchased here.

Very easy to work with.

I don't have the best credit and I went in with doubts because I only had $700 to put down, I wish I would have come to Ed Voyles sooner. My salesman Blake was the best and he made everything easy, even charging my phone for me. The finance man was also very great, I asked for a monthly payment under 300 and he made it so I could have gap coverage as well as extended warranty for $249 a month. I'm very grateful and I love my Forte.

Outstanding Customer Service

This has been our best car-buying experience by far. Joe Ramsey & the rest of the team were courteous, professional, and knowledgeable. The Ed Voyles dealership team provides outstanding customer service!

AWESOME!

Joe Ramsey was great! From the time I walked in the door until I left it was nothing but great service. Thank you so much

Excellent Customer Service

Glenn Stevenson and his team were awesome. They worked it out for me and put me in a brand new 2015 Kia Optima. They ensured that I was comfortable with my purchase rather than putting me in something I did not want. I am glad to become part of the Kia family. It was a pleasure doing business.

Amazing Service!

Blake was so professional and knowledgeable. He really took time to ensure that I was comfortable and was fully informed of my decisions. He was super friendly and a pleasure doing business with.

blake dhakal

Blake was awesome. He listened and took super great care of us. He made the experience enjoyable. Will for sure come back to Blake in the future!

Tired of customer no service?

I highly recommend Glenn Stevenson and his team to my friends, family, and anyone who is tired of customer no service sales consultants. Call today!

Primo great experience

I was shopping around to see new cars. My Kia Forte is 2.5 years old. I stopped in the Kia to see the Sorrento 2016. Find out that they have some rebate and other incentive that ended that day. well the saleman Blake show me different cars and models who participate in this offer. Well I bought a new car. The experience excellent and the staff incredible. The Andy the Manager to great care in the approval of my car. Few easy steps no hazards no worries.. This is the 2nd time that I bought a car from them. My Kia Optima 2015 have everything, I mean everything that you want in the car. No extra charges. So buy a Kia is a great car and no recalls from manufacturers. THANKS YOU GUYS

Awesome

I had recently filed bankruptcy and they were able to get me financed with little down and a good interest rate. I am so in love with my new Kia Optima Hybrid. Thanks Sinjoo, Glenn and specially Tahir.

After a whole lot of research...

Mike Lehman and Bikal Dhakal both provided us with outstanding service regarding our purchase of a 2016 Sorento SX Limited. Mike did the initial investigatory discussions and we were very well pleased with his professionalism, the price he gave us on a written quote, and his knowledge of the vehicle he was selling. He had to be out of town on 03/24/15, so his floor partner Bikal Dhakal handled the actual sale with us. Bikal knew all about us and was expecting our visit to the dealership. He was very friendly, professional, and gave us all the additional information we needed to help our purchase go smoothly. We found the best deal on the color combination we preferred and the most friendly and professional assistance at Ed Voyles with the help of Mike and Bikal. There was no pressure and no veering from the price and features we had discussed prior to making the 2 1/2 hour trip to Smyrna, What a pleasant experience! We will wholeheartedly recommend this dealership to everyone we know! Ed Voyles is very fortunate to employ both Bikal and Mike. Sincerely,Stephanie and Steve Binkley

sunday

The experience from test driving to purchasing the Kia Sorrento was overall a pleasant experience. i have been pleased thus far with the sorrento and look forward to continue to driving it.

Exceptional

Purchased a 2016 Kia Sorento SXL V6 in January from Ed Voyles Kia. I went there because I felt something was wrong at Cobb County Kia (i.e. getting ripped off). I sat down with Blake to review my options based on my finances and learned that I was able to get an SXL for roughly $100 less per month than an SX at Cobb County Kia. He explained that the Ed Voyles franchise does not allow any add on's on to ANY vehicle they sell, so you are strictly negotiating for the vehicle itself and not dealer added options that a consumer may not want. He was extremely knowledgeable and took my time into consideration by trying to move as quickly as possible to answer any and all questions I had. He went a step further when I explained that Cobb County Kia had not provided me a second key fob for my 2013 Kia Optima. He quickly got me some information on whom to contact about this. A few weeks later, I had my second key fob (programmed to my car) and a check from Kia for a full reimbursement. He had won me for life, single handed to the Ed Voyles group. I couldn't have asked for a more helpful, kind and aware sales associate. Made sure to keep in touch via Text to make sure that all was going as I had hoped with the new car and made sure to let me know that he was available to help however he could. AWESOME experience.I also had the privilege of working with Diana Bell in regards to my Key fob programming on my Optima. She worked just as quickly as Blake in the service center to get me in, and on my way so I could resume my day. I will be calling her exclusively for any and all appointments that I need to make.Thank you Ed Voyles Kia... from the sales associates (Blake specifically), to the business manager, to Tahir, to Diana.... Thank you all for making my wife and I feel valued, and more importantly, thank you for our fantastic new SUV.

Excellent experience

We recently purchase our new Kia Sedona 2014 with Ed Voyles and we have the chance that Bikal "Blake" Dhakal help us with the process, initially we were hesitating to select the Sedona and buy an Optima but Blake show us both options and let us select which one we need it most. During the financial process he help us to get the best deal available for us and gave us suggestions and options that we have not get on any previous purchased car. I highly recommend Blake to be your sales rep he is available all the time for questions and suggestions, I know, I sent him sms and emails and he has always replied. Thanks again Ed Voyles and specially to Bikal "Blake" Dhakal.

"Great Customer Service"

As I was looking for a car to buy or lease, I ended up Ed Voyels Kia dealer in Smyrna. Mr. Blake made my car buying experience really wonderful. It was a fantastic experience and never would have thought it would reflect on my car purchase/lease in a positive way. I got an incredible deal with my lease and drove away with a 2014 Kia Optima Hybrid, lower payments, and great gas mileage. For any car needs, I will recommend all of my friends and family to this dealership because it is a one of a kind place where you can get great customer service and caring people. I highly recommend this dealership and sales person Blake and manager Tahir to anyone looking for purchasing a vehicle.

Excellent experience after long time!!

Mr. Blake is an excellent customer service achiever in my case. Acknowledging my vehicle associated questions in a timely manner and his promptness replying them in an orderly fashion have been his great motivating factors that made my overall experience 5 star rating. Talking about Mr. Tahir, I think he is an asset to the company in case of friendliness and cheerful customer service.

outstanding salesman.

glenn is a true professional in every since of the word. knowledgeable, thoughtful, caring, made my wife's purchase of a kia so comfortable, he is a keeper.

Awesome Service

I truly enjoyed my car buying experience at Ed Voyles Kia. I was greeted before I even entered the building. My salesman, Glen made the experience even better. He provided me with all options available to me. I brought my previous car from Ed Voyles Kia and Glen helped me then as well. This time was even better. I truly appreciate the help provided.

AMAZING Customer Service

I stopped in to test drive a Kia Soul after having been without a car for 7 months due to a near-fatal car accident. Mike Lehman helped me in not only test driving, but trying to figure out what would be the best option for me. I never once felt pushed, pressured, or uncomfortable. In fact, I actually spent two hours (after only test driving one vehicle) at the dealership simply talking to Mike over my car searching, my accident, financing options, and general life stuff. He was not only kind, but personable, quite funny, and genuinely concerned about both my welfare and how best he could help on the car front. I dearly hope that a pre-owned Kia Soul comes in to the lot in my price range so I can give this man my business, because boy does he deserve it!

Great Customer Service!

Blake was great from day one. I spoke with him originally via online chat, and he set up a meeting with me. When I came to the dealership, he already had everything lined up and the information ready to show me. It was hassle free, and I would recommend him to anyone!

Purchased new Kia Forte Koupe

Great experience nice sales man , easy , fast , great service , would definitely send people to the dealership very honest from sales , too signing papers Great Experience 'LOVE MY KIA !!Diana Mitchell

Awesome!!!

I have purchased to Kia Sportage from Ed Voyles Kia -Feb 2015 . Internet Manager - Glenn Stevenson is start to finish: AWESOME!! I love my Kia Sportage!!

Fantastic Customer Service for a non-KIA issue!

My 2013 KIA Sorrento presented with a weird symptom last night. The running lights and tail lights on the left side would not turn off and stayed on all night. At least it started this morning and I was able to take it to Ed Voyles KIA for repair. Since I didn't have an appointment they would have to work me in and I knew I might be there most of the morning, but such is life. I had only finished one cup of coffee when the service writer asked me if I had added any aftermarket items to the KIA. I couldn't think of anything like a radio, speakers, GPS or etc. that had been added so the answer was no. He said the service department had discovered a non factory wire and a fuse attached to the battery. I was really intrigued and a bit suspicious of what this might be. I followed him to the service area and talked with the technician who was not sure what it was for either. Another technician came over and asked it I had added a trailer package which I remembered we had done two years ago. He said that the V6 came with the towing module but that it had to be added on the 4 cylinder which I have. That was the culprit! It had nothing to do with KIA at all and boy did I feel foolish. They were very nice and buttoned the front back up and sent me on my way to see my trailer guy. No charge! Fantastic guys! I'll continue to go back from now on. Thanks again. Five stars guys, keep up the great customer service.

Greatest Experience Ever!!!

This is our 4th car that we've purchased with Glen and we love his professionalism. If you need a car Glenn's the man. Thanks GlennThe Fultons

I have purchased to Kia Optima from this particular location

I have worked with Glenn Stevenson on both of my purchases over the past 3 years, the service is extraordinary at this location. I would recommend not only this location but the sales man Glenn Stevenson to all my friends and family. I have always been a Honda owner, but after my first Kia Optima purchase and working with Glenn I found my self going right back to him when it was time for an upgrade. They will not let you down!

Great experience and fair price

We bought 3 cars from this dealer, and the experience was very satisfied. Price was fair on all 3 purchases. Glenn was very knowledgeable and helpful with our purchase. We will definitely deal with him again.

Satisfied Customers

My husband and I just bought our second Optima from Ed Voyles Kia. Glenn Stevenson assisted us both times, and we could not be more pleased. Glenn was always patient and helpful, and he never pressured us. We highly recommend him to anyone looking for a new car. We also appreciated Andy in the finance department; he was personable and immediately put us at ease. We plan to have our new Optima for a while, but Glenn will be the person we call the next time we need a car.

Car Buying the Way It Should Be

My car purchase from Ed Voyles was an entirely positive experience. I felt as if the staff truly cared for me and I felt that the deal I got was more than fair. Glenn Stevenson did a thorough job ascertaining my desires and putting me in a vehicle that met my needs. I highly recommend both the dealer and the salesperson. First class!

Amazing Experience

I was having a hard time finding a car that I liked and that was also in my price range. We started speaking with Glenn Stevenson, and he made the experience so much better for me! Highly recommend him and this place of business! I'm still in love with my 2015 Kia Optima!

Amazing!

The customer service is really amazing at this Kia dealership! Glenn S is awesome! The whole staff is friendly and knowledgeable! The car is great. We love it. Thank you, Kia!!

THE BEST

The best car buying experience! One phone call and they had everything exactly how I wanted and Glenn is the best car sales man I've ever dealt with! I will def. recommend the dealership and Glenn!

Happy Person!

I had a great visit and experience with the dealership..With the help and patience of Shannon I left a very satisfied customer,,Traded in my 2011 Alien Soul for a new 2015 Soul (Mocha) I would recommend asking for Shannon when looking for a new Kia.

My Ed Voyles Kia Experience

Great experience, after I explain my situation and my salesman as understanding and very Helpful. And after 3 weeks of being turn down for many different reasons, I left KiA with a 2014. KIA Optima and I love it.

Bought my K900 here and am very happy!

Glenn was fair, open, and honest in all dealings from the very first phone conversation to my drive out with my new K900! I highly recommend this dealership and also highly recommend Glenn Stevenson as a salesman. It was truly a unique experience and a pleasure to deal with him.

Purchased new Kia Soul

I was extremely impressed with Glenn's handling of my online inquiry concerning a new car purchase. He got back to me immediately and although the car I had originally asked about had been sold that morning, he found me another comparable car, had it delivered to the dealership and we were in it by the next day.This was my first internet purchase and Glenn's professionalism made the entire transaction go smoothly. He also went over the car inch by inch with us to explain all of the gauges and their functions in order to make sure everything was working to our satisfaction.Thanks so much to everyone at Ed Voyles Kia - especially Glenn Stevenson!Jenny Aaronson

I am a Customer for life at Ed Voyles Kia in Smyrna!!!!!!!

First I want to say thank you to the amazing management team, sales team and service center at Ed Voyles Kia in Smyrna for their impeccable customer service and for always looking out for my best interests. I am thrilled to be a part of the Ed Voyles Kia family. I am your customer for life!!!! I just purchased my 3rd Kia (Credenza 2014) last Friday from Glenn Stevenson and Kyle. As a previous owner of several BMW's, a Jaguar, a Volvo, a QX4 and a Mercedes, I can't begin to tell you how pleased I am with the top safety ratings, exclusive features, technology, comfort, gas mileage and style of the 3 Kia models I have owned (2011 Optima SX Limited, 2013 Optima SX Limited & now the 2014 Credenza). I love every single one of the Kia's I have owned. I always get compliments every where I go and constantly refer people to Ed Voyles Kia in Smyrna.Glenn Stevenson has assisted me with my last 2 Kia purchases. I highly recommend Glenn Stevenson for so many reasons. Glenn's honesty, personality, product knowledge, attention to detail, follow-up, customer service and professionalism are exceptional. He never pressures you, he listens to your needs and wants, he is sooo patient (I can be a pain when it comes to deciding on what color car and color interior I want), he is fair, and gives a very thorough demonstration of all of the awesome features and technology in the Kias. Glenn goes above and beyond, he is a true GEM!!!!! I could go on forever about how wonderful Glenn is!!!!! Thank you again Glenn for making buying a car so pleasurable and easy. I absolutely love my new car and can't quit smiling when I look at it.In addition to Glenn Stevenson, I have a few other fabulous people I would like to mention. To start, Kyle who is fairly new at Ed Voyles also assisted me with my recent purchase of the 2014 Credenza. Kyle, has a great personality, product knowledge, he was a pleasure to work with. He smiled the whole time I had him pulling up the different color Credenzas out of the dark pouring down rain into a covered area. I really was a pain. Thank you Kyle!!!!Thank you to Tahir Ilyas, General Sales Manager and Fred Azarin, Sales Manager for being ABSOLUTELY AMAZING. Y'all have always surpassed my expectations by truly caring about me and wanting the best for me. I am so thrilled to be apart of the Ed Voyles Kia family. Thank you again!!!!!!!!!!!!!! Thank you to Diana and Dorothy in the service department for always being courteous, efficient, and just great!!!!!To mention a few others on excellent customer service: Mike Leham, Jeff Elliot, Larry Hayden, AB Chad and Tony Woodruff. Thank you all again.Sincerely,Lauren Toporek Hulsebos Johnson

Two days, two vehicles

We were referred to Glenn Stevenson, from a friend who had just purchased a vehicle from him, and she was pleased. We decided to visit him, and see what he could do for us. We were in the market for two vehicles, an SUV, and a sedan. On the first day, we test drove a few vehicles, and I liked the Sorento, and the Optima. We were given an exceptional price, but, decided to shop around. Later that day, and the next morning, we were given great prices, but none as good as the prices Glenn had quoted us. Needless to say, Glenn had even stayed late, after 10pm., just to finish off the deal. Would highly recommend. And shop around, but you will be back to see him.

I am completely impressed by the service, the courtesy...

I am completely impressed by the service, the courtesy and respect I was given the moment I walked into this dealer. This is my second purchase through the Ed Voyles family and I believe the service that I received at Ed Voyles Kia was the among the best. I went through Truecar.com to obtain a price and salesman Glenn Stevenson contacted me via e-mail. Glenn made me feel extremely comfortable and relaxed during the entire process. There was no high pressure. He did not talk up the car, to "sell" the car, because honestly the car sold itself. He was simply there to answer any questions that I may have had about the car. Glenn was a very nice person that made you feel as though you were friends for life and had been since you were kids. I was also impressed with this dealer as they empower their employees to make decisions that do not create a high pressure situation. I was not going to trade may other vehicle in as it was not in showroom condition to get the best deal in a trade. Glenn mentioned it to me and since i was not going to trade it anyway, I decided it was okay for them to look at it. Amazingly they came back with a price on that vehicle that surprised me! Another aspect of my purchase was the financing portion of the deal. I had already had the financing in place when I walked in. Glenn just mentioned and in no way pressured me to look into financing through them. I thought we should at least look into it. I ended up financing through the bank that they had affiliations with because they were able to get me a 3.3% reduction in APR. WOW!!!!!!With all of the rambling I have just done, I just plainly have to say, Ed Voyles Kia and the Ed Voyles Automotive Group have out done themselves with the quality, service and customer satisfaction. I will never shop anywhere else!!!!

I am a new Kia customer coming for a 'lexusary'...

I am a new Kia customer coming for a 'lexusary' brand. I have to say I am very impressed not only with my new Kia Cadenza, but also with the way I was treated at Ed Voyles Kia in Smyrna. Glenn Stevenson was very friendly and helpful, he never got tired of me asking more questions and trying to make the right decision for my new car. He was never pushy or trying to close a deal, he truly made me feel comfortable and I trust him with everything he said. The price negotiations were easy and of course he took plenty of time to explain all the cool features of the Cadenza, an awesome car especially considering what you have to pay for it. Thank you so much, I will happily recommend your business to my coworkers, friends and family.

Thanks so much for making us feel welcome. We drove from...

Thanks so much for making us feel welcome. We drove from out of town to visit Koyles Kia only because of Glenn Stevenson! Mr.Stevenson made me feel like a friend with his first email contact. He didn't use any sales hype when we were corresponding, he just talked plain and simple and treated me with respect. My husband and I will go out of our way to do business with a place that appreciates our business and thatbis just what we did! Thank you so much for making us feel so welcome!

I had read many good reviews about Glenn Stevenson, and I...

I had read many good reviews about Glenn Stevenson, and I was not disappointed. Glenn helped me purchase a Kia Optima, and my buying experience was fantastic. Glenn was extremely helpful throughout the entire process, and I would recommend him to anyone.

Great experience. Glenn went above and beyond to ensure...

Great experience. Glenn went above and beyond to ensure my lease fit my expectations and was within my budget. Leased a 2014 Optima SX - great car, color and dealership.

My 73 year old mother recieved a letter from KIA . The...

My 73 year old mother recieved a letter from KIA . The letter stated there was a malfunction to the stop lamp switch, which could cause her car not to have BRAKE LIGHTS !! The recall was at no cost to her. They did a "ROUTINE 10 POINT INSPECTION " . They charged her with the follow ~ stated on the paperwork ~ "AT THE CUSTOMERS REQUEST'" Replace engine air filter, cabin filter, cabin air filter, rear brake pads, air fuel inducton, tire rotation and tire pressure service, 4 wheel alignment, and a 30.00 charge for MISCELLANEOUS CHARGES AND DEDUCTIONS !! She was then put in a rental car which was claimed to be another free provided service and was charged 35.00 more dollars. Her total bill came to 609.09 !!!! OUR FAMILY IS OUTRAGED FOR KIA RAILROADING OUR ELDERLY MOTHER, YOU SHOULD BE ASHAMED !!! You have forever lost our business, and I WILL spread the word to others who consider doing business with you .

We went to the dealer to try to reduce our car payments...

We went to the dealer to try to reduce our car payments through a new car. This was clearly stated when we sat down. Were told that a pre-owned was red. Wife obvjected to color. NO mention of 2013s on the lot. Saw a TV ad stating that Ed Voyles 2013s were at $139/mo. I realized that we had a higher balance on th other car and that 139 might not be had, but the $339 payment is higher than what we came in with and we are now a loser. I know that I cater to my wife and in this case should not have done so. I am unhappy with a salesman who steered us in a direction that benefitted him and not us.Basically it is my own fault, but really wish that our initial desires were truly considered.

Just got my fully loaded 2014 Cadenza from Ed Voyles Kia....

Just got my fully loaded 2014 Cadenza from Ed Voyles Kia. My salesman was Glenn Stevenson. This was without doubt the easiest, most convenient experience I had over 20 yrs of leasing cars. I believe I got a fair price, no pressure and drove out of the dealer feeling good about the entire process. I'd definitely recommend this dealership and especially Glenn Stevenson.

I am quite happy after buying my new 2014 Optima. I was...

I am quite happy after buying my new 2014 Optima. I was able to find a car that exceeded my requirements while still staying within my budget. I want to thank Glenn Stevenson for a great low-pressure sales experience.

I am writing because your service department, especially...

I am writing because your service department, especially Diana Bell and a unknown technician went out of their way to help my wife on Friday, Nov. 22,2013. We live in middle Ga. and my wife was in town for a few meetings when she struck a curb and blew out a front tire. She was very distraught being in an unfamiliar place and the end of the day on a Friday no less. After calling Kia customer service and finding out some disturbing news, about not having even a space saver in her car, I contacted Ed Voyles service dept and spoke with Keith, he is the shop foreman. He checked to see if they had the correct tire in stock, which they did, and then gave the information to Diana Bell. He told me to call back and talk with Diana Bell after calling and updating my wife. It was after 5 pm when the tow truck got to my wife's location and although it was a short drive to the dealership, at 5 pm on Friday afternoon it took some time. The whole time waiting for the tow truck we were not sure if we would be able to get the car repaired and out before closing time. One technician stayed late repairing my wife's car professionally and Diana Bell assisted my wife with all the details. They were able to complete the transaction quickly and efficiently with a fair price. I have to be honest that I was concerned with all the things that were not in our favor as far as, being from out of town, late Friday evening, very rare tire that was needed, and a woman on her own. But the service dept, especially Diana Bell, Keith(the shop foreman), and the technician all were very fair and helpful beyond what we could have expected. Thank you so much Diana, Keith, and technician. Sincerely, Bill and Kelly Frederick

Great experience from start to finish. Internet Manager...

Great experience from start to finish. Internet Manager Glenn Stevenson is a gem. He was honest and straightforward from the get go. He was patient with us as we decided on the vehicle that was right for us. He streamlined the numbers at the bottom dollar and we didn't have to deal with the typical gamesmanship that occurs at most dealerships: no first "closer" or second "closer" - just Glenn. He worked to squeeze a bit more for my trade and that was helpful. He knew the new Kia Cadenza inside and out and took the time to "impress" us with all the bells and whistles. I would have no hesitancy to refer any of my family members or friends to Ed Voyles and specifically to Glenn Stevenson.

Glenn took so much time in making sure I had all of the...

Glenn took so much time in making sure I had all of the information I needed in selecting the perfect vehicle for me. When I returned to learn all about the features on the car, he continued to provide the same quality service. He spent a lot of time explaining everything to ensure I knew all about each feature. I had the best experience! I would highly recommend this dealership!

had been looking for awhile but a friend said how good Ed...

had been looking for awhile but a friend said how good Ed Volyes was and actually Voyles had better pricing than most even on internet for what i was looking for. Needless to say i was not dissapointed. I however expected to get pressure to buy but instead found helpful informational sales person who was extremely helpful and willing to listen to what i was looking for in a car.I am very pleased with the service i received and hope to continue to have. Thank you

Car buying is one of those things I dread doing. Glenn...

Car buying is one of those things I dread doing. Glenn and the staff at Ed Voyles Kia made this the best experience ever. We purchased a 2011 Kia Soul and would highly recommend this dealership and Glenn to friends and family in the market for a new car. He was friendly, very helpful and thoroughly answered all of our questions.

Working with Glenn was a great experience. He is a very...

Working with Glenn was a great experience. He is a very professional and knowledgeable salesman. This was by far the best car buying experience that I have ever had. I had such a great experience that my wife and I came back and purchased another car within two weeks, If you want a no pressure experience with a great salesman you should contact Glenn.

After visiting or communicating with a half dozen KIA...

After visiting or communicating with a half dozen KIA dealerships in the Atlanta area, dealing with Glenn Stevenson at Ed Voyles Kia was the absolute best experience we could hope for. Glenn proved to be honest, forthright, knowledgeable and sincerely interested in helping us find and purchase the vehicle we were looking for. No gimmicks or undue pressure, just excellent salesmanship with a keen sense of how best to satisfy the customer. My wife and I have already heartily recommended Glenn and Ed Voyles and will continue to do so.

I went to Kia with the intention of looking at cars for a...

I went to Kia with the intention of looking at cars for a future purchase. I'd say that I was 90% sure that I wanted to purchase a car but was looking for ideas on this specific day. I went online approx. 2 weeks ago to view but was not sure. I went to another dealership (not a Kia dealership) prior to visiting this one on this day. Upon arrival, I received a very warm and friendly reception by James Robichaud. He asked if he could help me and what I was looking for. After talking for a while, he asked where I was from (I'm from NY and did not have a Southern accent). Hmmmm, we are both from NY. He introduced me to the other staff, they were just as welcoming. Another on this team lived in NY and was from my old neighborhood, hmmmmmm. I am a firm believer that nothing is by accident. Mr. Robichaud and I walked, talked, and viewed many vehicles. He spoke about each car we viewed, the incentives to purchase, the financing process, and about the team who actual speak to the banks for finance approval. I felt no pressure and actually very relaxed. The Kia team seemed to be a very cohesive group who worked well together and know their product (James, Fred, and Andy). After receiving all of this information, I realized that I was past ready to purchase my new car. James, you know your stuff! To help me be comfortable with my decision, I was allowed to take the car for a test drive AND take it overnight. What! I could not ask for anything more. This gave me time to think about it AND PRAY ABOUT IT, I knew I would have an answer. Well today I am happy to report, I purchased my car and am VERY, VERY, HAPPY. The entire process was smooth, no pressures, and quick. I want to add that to my surprise the APR was well below what I expected and I met my monthly payment amount less $22. Who can ask for anything more?KUDOS and thank you to the Kia team and thank you Jesus!

glenn Stevenson is an outstanding employee and person. ...

glenn Stevenson is an outstanding employee and person. very friendly and straight forward, no beating around the bush. I would recommend this dealer and sales person highly. go see , talk to this person, you will be glad you did.

My husband talked to James Robichaud over the phone for...

My husband talked to James Robichaud over the phone for about 30 minutes the day before we went. He told James of the bad experiences that we had with some other Kia Dealerships. James assured him that his experience with Ed Voyles KIA would be very different and rewarding if he would give them a chance and it was. We got the car we wanted and the exact color that we wanted. Not only that we got a great APR. We will recommend James to our friends and family. Whenever we are in the market again for a car we will return to Ed Voyles KIA.

James was very friendly and pleasant to work with. He was...

James was very friendly and pleasant to work with. He was very patient and took the time to show me anything about the car. He also answered any questions I had. He also went into great detail about how credit works, which will be helpful in the future. He also worked hard in securing a deal that would work well for me.I am a very satisfied first time car buyer with my brand new 2014 Kia Forte.

I researched the Kia Optima for a while before I actually...

I researched the Kia Optima for a while before I actually went to the dealership. I bought a 2002 Optima brand new and wanted to trade it for a new optima because it was a great car all of these years with very few problems. James was a great sales man. He took his time going over everything with me. The price was fair and he worked to get the best deal in my price range. I am very happy with my new car and would recommend the dealership to friends.

This was our first time looking at a Kia to purchase. We...

This was our first time looking at a Kia to purchase. We had a very good experience from beginning to end with James and Demarius helping us, as well as the manager and finance department. Would recommend Ed Voyles Kia in Smyrna any day. Haven't had any service done yet, but hoping for as good of service then as when we were buying our vehicle.

The staff was extremely friendly, knowledgeable, and...

The staff was extremely friendly, knowledgeable, and helpful. I had visited Kia of Chattanooga looking for a Kia Soul, but unfortunately the sale fell through due to hidden fees. At Ed Voyels Kia the prices included all of the fees (documentation, tax, tag, and title) so when I was given the price there were no hidden surprises in the financial office.

Great experience buying a new Kia for my mom; salesperson...

Great experience buying a new Kia for my mom; salesperson Glenn was wonderful as well as finance advisor Larry. Would highly recommend these two individuals to anyone.

I needed a vehicle that would not be too low to ease the...

I needed a vehicle that would not be too low to ease the problems that I have with my knees. There are a couple of people at my church that own Sorentos. I liked how they looked and they were the type of vehicles that I was looking for. One of them recommended Glenn Stevenson to me at Ed Voyles Kia. It was a couple of months before I contacted him. When I met with him, he was able to answer every question that I had and provided me with a really good deal. When I came back to pick the car up, Glenn took the time to go over a lot of the features (particularly the ones that I would not be familiar with). I really appreciated the effort given by him during and after the sale. I am pretty certain that when I look for my next car (for my wife) I will go back to Ed Voyles Kia.

Great no hassle experience! Wanted to start my search...

Great no hassle experience! Wanted to start my search online without any dealer calls and pressure. Glenn was the only salesman to respect my privacy, give me the information I requested, and not push for phone call or test drive until I was ready. He quoted me a very reasonable price right up front and was able to match a even better price when I received it. Overall, I purchased a new Kia Optima from Glenn in about 5 days without any tedious negotiations! He gave me accurate " out the door" pricing information that let me know he really wanted to sell a car and not play games. Very satisfied!!

I started my search online - like most - and requested...

I started my search online - like most - and requested specific information in my initial request to three different dealers. Glenn was the ONLY person to respond and answer my questions. The other dealerships responded with can we call, or contact us for additional info, etc. because I requested a price, they did not want to answer via email. Even though I did not buy the car I had asked for, because of his response I did buy a new 2013 Optima! Thanks Glenn for a great car buying experience. It was fast and enjoyable!

Glenn did a phenominal job in helping me get a fair deal....

Glenn did a phenominal job in helping me get a fair deal. His customer service was exceptional and everyone at the dealership did exactly what they said they would do. I would highly recommend Glenn and Kia for any new car purchase.

Best experience at a car dealership ever. These guys...

Best experience at a car dealership ever. These guys stayed over closing time to make sure I was able to get in a car that night. James went above and beyond what he had to improve my situation. He was very knowledgable, didn't push any model on me. Let me know what would be best for me. HE LISTENED. I recommend these guys to anyone.

This was unlike any experience I have had with previous...

This was unlike any experience I have had with previous car dealerships. I called Ed Voyles Kia and talk to Lou.It seems as though I've known him forever! He took time to answer all my questions and explain different options. It was a pleasure to work with someone who had great confidence and willingness to work with me and big thanks to Fred Azran for giving a great deal. The best part is I love my new Kia Optima SX Limited.

The staff at Kia was very pleasant, and they provided a...

The staff at Kia was very pleasant, and they provided a casual and pressure-free environment. They were also very informative about their selection and guided me to the right car we were looking for. James and Dee were awesome to work with.

Very professional; addressed my needs; got to a fair...

Very professional; addressed my needs; got to a fair price; explained my car to me very well. Clean, courteous atmosphere and genuinely believed in their products.

Thanks to Glenn and Andy for the great service. They were...

Thanks to Glenn and Andy for the great service. They were very professional and extremely helpful during the process of purchasing my new Sorento. I will spread the word and tell all of my friends and family of the superior service at this dealership. Keep up the good work gentleman.

Today I just signed another new lease 2014 Sorento, which...

Today I just signed another new lease 2014 Sorento, which replaced my 2011 Sorento. I think I am a fastidious and choosy customer, particularly when I buy a big thing like a car. I received several phone calls from Mr. Robichaud for the last couple weeks, regarding the options and opportunities that Kia provides for continuing customers. He explained all the detailed information and patiently answered my concerns and questions. The phone calls moved me to come by the dealer shop at least to look for a new car. When I met him in the dealer shop, he found him a very kind and likeable guy as I expected. He assisted me honestly in "my" side, which convinced me more. Due to his assistance, I had a good deal: I will pay almost the same monthly payment for the new car with better options as I did for the old one. I am happy with the new car. Thanks James. And I strongly recommend James to anybody who wants to buy a car.

I am taking time to write this review because I feel like...

I am taking time to write this review because I feel like most people take time to write negative reviews only. But my experience is the complete oppositie of that. After going to 5 other dealerships and feeling hassled by their salesmen my husband and I decided to give one more dealership a try - I am so glad we did!! We met James and he took very good care of us. He treated us like a family member. Gave us the best deal and made the paperwork a breeze. We are referring our friends and family to Ed Voyles Kia and we be returning customers for a long time. Thank you so much James!

James was friendly and was very informative about the Kia...

James was friendly and was very informative about the Kia product. It was clear he has a good work ethic and enjoys working with people!

I found a pre-owned vehicle on the Internet. I called and...

I found a pre-owned vehicle on the Internet. I called and spoke with James, and from beginning to end, he made my buying experience easy and painless. He was incredibly friendly and went out of his way to help me find my car. If you want a good car-buying experience, get in touch with James!

Mr robichaud is a great salesman. he noticed what I...

Mr robichaud is a great salesman. he noticed what I needed and found the right vehicle for my purpose. he, also, brought the vehicle to my office. I would definitely recommend him.

I was extremely pleased with my buying experience at Ed...

I was extremely pleased with my buying experience at Ed Voyles Kia. I thought Glenn did a great job from the time I requested an internet quote to the time we left the dealership in our new Sorento. I felt like he was fair, honest and knowledgeable. Could not have asked for a better buying experience.

James was great to work with and provided me with all the...

James was great to work with and provided me with all the information that I needed. He was very patient and helped me get a great deal. He even came in on his day off to help work around my schedule. I would recommend highly recommend him to my friends. I was very happy with my experience.

Glenn & Fred were great. They were able to put me...

Glenn & Fred were great. They were able to put me into the vehicle I wanted & negotiation with the was seamless. I would highly recommend Ed Voyles Kia to anyone.

I was invited to visit the dealership to see if they...

I was invited to visit the dealership to see if they could move me from my expiring 2011 Optima lease into a 2013 Kia for little increase or less in monthly payment. With the help of my salesperson James Robichaud, I was able to move into a 2013 Kia Optima w/ same trim level for minimal increase in monthly payment ( Thanks James & Kia Staff).. This is my 2nd time around w/ these guys and the service and professionalism was top tier and to be honest, I really expected no less. I have no hesistation recommending the dealership and especially James to any friend or family member in the market to get new transportation I can say without equivocatiion,this is a professional staff that's friendly and go out of their way to make you at ease and work to get you into a great situation w/ a new car. Thanks Guys, especially James!!

In dealing with James, i got prompt ,in detail ,answers...

In dealing with James, i got prompt ,in detail ,answers to all my questions. He worked the math to give me the best deal I could get. This by way of figuring out ways to lowering my monthly payments,He is now working to get my tag.This takes a lot from my mindbecause of the new tag laws that were just passed.I would recommend this drealership, James,and all other employees I met.Faye Florence (another KIA SOUL owner)

James helped us find the right car and the best...

James helped us find the right car and the best incentives. He stayed late to help us get the car ready so we didn't have to make a return trip.

Mike Lehman provided exceptional service throughout the...

Mike Lehman provided exceptional service throughout the purchasing/delivery process. He responded promptly to my numerous questions and kept me fully informed as my Sorrento was being built and delivered to the dealership. The vechicle was ready when promised and looked great. Mike was also very patient in demonstrating the Sorrento's features to me.The gentleman who handled my financing was very efficient and explained everything thoroughly. Over the years I have purchased new vechicles from numerous dealerships and would rate this as my best experience. I will not hesitate to recommend Mike and Ed Voyles to anyone interested in purchasing a Kia.

Great start by using the online quote. Mike was very...

Great start by using the online quote. Mike was very clear and fair and there were no surprises when i came in to test drive and purchase. Everything was ready to go and they were great about making everything as painless as possible. Easiest and best car purchase I have ever made.

My first pleasant experience when buying a new car! James...

My first pleasant experience when buying a new car! James at Ed Voyels Kia of Smyrna should be the example for all other dealers to follow. He stayed with us through what seemed to be the shortest new car purchase I have ever had. He was determined to meet our demands on price and interest rate and I left a happy customer with the exact car, package, price, and interest rate I was looking for. Even after the purchase was said and done he spent additional time with me going over and showing me how to use all the toys in the new Kia Soul I purchased. Just couldnt ask for a better car buy experience. Tiffany Jackson

You know that feeling when you enter a car lot and you...

You know that feeling when you enter a car lot and you take that breath because you know that you have entered the ocean full of sharks? Not here, nothing but professional, accurate and quick service. No haggling, no playing games :-)

I was in the market for a new car for my wife for...

I was in the market for a new car for my wife for Valentines Day and put out a search of all the KIA Dealers within 100 miles of my home. Within this search I listed a specific price and interest rate I was willing to pay and only one of many dealer offers came close. James at Ed Voyles Kia of Smyrna made a counter offer within 200.00 of what I wanted to pay and beat the interest rate I asked for. We could not have asked for a better experience when buying a new car and will now be recommending friends and family here. Thanks for everything James!

James was awesome. He showed all cars i was interested of...

James was awesome. He showed all cars i was interested of and explained very well the features of each one helping me decide on the best One for me. He was very polite and provided great attention to my parents and Granddaughter who were with me. I was not thinking in buying that day I was going to Look in different dealership but he was awesome so very convincing, it was the first dealer we visited And bought in our first visit. Thank you

To whom it may concern, Feb. 7th 2013 I came in to Ed...

To whom it may concern,Feb. 7th 2013 I came in to Ed Voyles Kia off Cobb Pky. It was my first time coming in to the dealership. I was extremely blessed to have had the very informative and patent sales man Glenn Stevenson. I have bought well over 10 cars in my 37 years, and Glenn was absolutely in my opinion one of the most attentive and knowledgeable sales person I have ever worked with. He made my car buying experience very comfortable and easy! I bought a 2013 Kia OptimaThanks Glenn,Sherry Bailey

Glenn was great, very friendly on internet and in person....

Glenn was great, very friendly on internet and in person. extremely helpful, knowledgeable and accomodating. I love the new Optima and will recommedn Glenn to my friends looking for a new Kia.

I loved working with Glenn. He is very personable and...

I loved working with Glenn. He is very personable and made buying a new car pleasant. He was very knowledgeable about Kia and was able to answer all my questions. I would recommend Glenn and the dealership for sure.

James Robichaud provided my wife and I with outstanding...

James Robichaud provided my wife and I with outstanding customer service during our recent lease purchase. He patiently explained the process and very was thorough. James will be our first contact when decide to purchase our next vehicle. We will definitely recommend our friends and family members to visit James for their next vehicle purchase.

James Robichaud is the best. He called me to find out if...

James Robichaud is the best. He called me to find out if I would like to trade up on my Optima LX. I did and got the greatest deal on an Optima EX Hybrid! This dealership is the best!! Call James and he will work for you.

I shopped around a lot looking for a Kia Optima and I...

I shopped around a lot looking for a Kia Optima and I received the best deal and the best treatment from Lou. He's approach with me was excellent: attentive, respectful, patient, sincere and willing to go the extra mile. The experience took less than 2 hours and I was impressed with the efficiency and professionalism of everyone at Ed Voyles Kia.

Mike was great, he listened to my needs and when I...

Mike was great, he listened to my needs and when I arrived had my PERFECT car picked out for me. He was knowlegable and seemed very fair. I would recommend for any friend to go see Mike.

James Robichaud recently assisted my husband and myself...

James Robichaud recently assisted my husband and myself with our lease purchase. James provided outstanding customer service. He patiently explained the process and very was thorough. James will be our first contact when decide to purchase our next vehicle.

It was a truly painless experience. Mike Lehman made...

It was a truly painless experience. Mike Lehman made everything "happen", like he promised he would. The process went smoothly and we are glad to have our Soul in the garage. Thanks to Mike and all his associates that dealt with me, for the great job. I've bought and sold many cars and Mike made this the most memorable. He has the right personality for this job. Thanks again to all.

Came in on Sunday at Ed Voyles Kia just look at cars and...

Came in on Sunday at Ed Voyles Kia just look at cars and get some ideas and Lou was able to find the best match for us. Fred let us took the vehicle for an extended test drive just to make sure it would fit our preferences and needs. With every day that has passed since then we like the vehicle more and more and appreciate the great experience we had at Ed Voyles KIA. Andy in the business office was very personable, professional and thorough. He discussed all options and warranties. Very positive experience, we received all incentives that were available, got the best price for our trade no gimmicks or games we are going to definitely tell everyone we know.

After going to Carmax & getting an offer on a used...

After going to Carmax & getting an offer on a used Optima, I went to Ed Voyles Kia to inquire about pricing on a new vehicle. Glenn was great in explaining the difference in warranty between new & used Kias and to my surprise, was also able to match Carmax's offer for my vehicle. Working with Glenn & Tahir was a pleasure. I highly recommend this dealership to anyone looking for a new Kia.

James did a great job and the transaction couldn't have...

James did a great job and the transaction couldn't have been easier. He was very informative and responsive. He also understood where I was coming from on the price that I wanted and worked very hard to get me the price I wanted!

I recently purchased a new KIA from Ed Voyles Kia and was...

I recently purchased a new KIA from Ed Voyles Kia and was very impressed with the knowledge and professionalism of James Robichaud. He was very pleasant and took the necessary time to make sure I was satisfied with the deal as well as my beautiful new car - "2013 KIA Optima".I would recommend this dealership to my friends because of the satifaction I received with doing business with you. I was not aware of the beauty and efficiency of your cars until Mr. Robichaud and I test drove your car. Mr.Robichaud was very friendly and took the time to answer all my questions during the car buying process.

Met Glenn thru Sam's car buying referral.Turned out to be...

Met Glenn thru Sam's car buying referral.Turned out to be a positive, painless experience. We feel our deal was fair and so far everyone, especially Glenn, has been very patient and helpful.

James was great! He had a great personality and was very...

James was great! He had a great personality and was very easy to talk to. I found him to be very helpful and knowledgeable about the car business.

Glenn was an excellent help and provided an excellent...

Glenn was an excellent help and provided an excellent deal. He made my very first car purchase the best I could ever imagine. Also, The whole entire staff was pleasant and helpful. Thank you to Glenn and the Ed Voyles Kia staff !

Our salesman Tony was both knowledgeable and friendly,...

Our salesman Tony was both knowledgeable and friendly, making the car buying experience an easy one. We went through some real hassles with other dealers and are glad we made our way into Ed Voyles Kia.

Great experience buying a new Kia. Lou was great and the...

Great experience buying a new Kia. Lou was great and the personal attention I got from Tahir was appreciated. Buying from Ed Voyles has completely changed my thoughts on the car buying experience. Thank you Lou, Tahir and Larry.

Had a wonderful experience with these guys and even after...

Had a wonderful experience with these guys and even after having the car for a couple month they still are making sure we are happy. Would definitely shop here again.

James Robichaud was very helpful and pleasant. He had...

James Robichaud was very helpful and pleasant. He had good energy and could answer any questions I had. I have recommended this dealership to multiple people and have told them to see James for assistance.

James was very helpful in finding my family the perfect...

James was very helpful in finding my family the perfect Car for our needs.. I would recommend this dealership and salesman to anyone... What a great experience and we love our new Kia Sorento!

Glen is the best! Very helpful and informative. I might...

Glen is the best! Very helpful and informative. I might not have bought my car if it wasn't for him. His charm and warmth made me know I was making a good purchase.

I had a great overall experience with my car dealer,...

I had a great overall experience with my car dealer, James Robichaud and the dealership as a whole. I was treated with respect and did not feel "pressured" to purchase a vehicle. James worked with exactly what I was looking for and what I could afford. After purchasing the vehicle, he was extremely prompt with the paperwork and before I knew it, I was driving off the lot with a brand new car (which the dealer made sure was fully detailed prior to me receiving it). I highly recommend coming to this dealership if you're looking for a vehicle, new or used, and I specifically recommend James Robichaud if you're looking for a stress-free experience searching for your perfect vehicle.

Glenn Stevenson was a pleasure to work with! My car...

Glenn Stevenson was a pleasure to work with! My car buying experience was painless, and quick. I would recommend Ed Voyles Kia to anyone who wants a great car buying experience!

All-star team, very thankful for great service and...

All-star team, very thankful for great service and absolute professionalism. Would recommend to all. Mike and Andy were excellent in getting our new Kia.

I had the absolute best experience ever working with...

I had the absolute best experience ever working with Glenn and the entire Ed Voyles team. Honest, no pressure selling and they treat women with respect. I got a great deal on my new Sorento. I will highly recommend to anyone looking for a car to shop here. Don't go anywhere else in the Atlanta area!!!

The entire staff was friendly and very professional. My...

The entire staff was friendly and very professional. My salesman James was awesome. I did not feel pressured or rushed to make a ppurchase. I love my new sorrento, had a great experience, and felt the price was fair. I definitely recommend checking them out!

This was the second car that I have bought from Kia in...

This was the second car that I have bought from Kia in smyrna. My experence was great. I will always buy my cars here. I have never been treated better any where else that I have gone to. My sales man James Robichaud was very friendly and helpful. He made my buying experence great. He walked me through every step and was quick to answer any questions that I had. He made me feel like I was part of a family there. And for that I will always refer everyone that I know to Kia in smyrna.

I purchased a new Kia Soul 2013 from Ed Voyles Kia...

I purchased a new Kia Soul 2013 from Ed Voyles Kia earlier this month. The experience was extremely easy. They gave me the best price they could (I did my research before hand and I got a great deal) and the sales person I worked with, James Robichaud, was very knowledgeable, friendly, and helpful. I would definitely recommend this dealership to a friend.

After a week of going back and forth with the salesman on...

After a week of going back and forth with the salesman on your very limited number of options and almost 4 hour negotiation on Saturday I thought that I would be able to get my wife a new car by Monday. I bought a car insurance and a cashiers check for the down payment, and when I went to the dealership today Andy Ratliff was kind enough to let me know that my loan was no approved, why didnt they told me that on Saturday???, actually when I left the dealership on Sat, my understanding was that everything was signed and approved and they were just waiting on my down payment, I even sign contracts!He explained to me the reasons for the denial and I dont have a problem with than, my issue is that nobody told me that on Saturday and made me waste my time and money, I now have a car insurance that is going to cost me $30 to cancel (which Im expecting Ed Voyles Kia to refund). Going back to your question on how I like my new Sorento, the answer is not very much, my experience was everything but wonderful and Ive already expressed my complaints. Again, my issue was not about the loan denial, was about the communication. I might be able to buy the car without the loan but Im strongly considering doing if from a different brand and/or dealership.

After a shady experience with another dealer, I was...

After a shady experience with another dealer, I was relieved to see how straightforward and honest James was at Ed Voyles! I got a great deal on my car and was able to only get the extras that fit my needs. Highly recommend James and Ed Voyles!

I had such a wonderful experience with James Robichaud at...

I had such a wonderful experience with James Robichaud at this dealership. Truly, i have already recommended him and the dealership as a whole to several people looking into buying soon. I cannot say enough wonderful things about them!!!! I am very happy so far with everything and looking forward to always working with them in the furture. James has been incredibly helpful and knowledgeable throughout the process and made things happen quickly for me as well as ensured i was treated much more fairly than my last experience at a dealership in Conyers years ago. Such a world of difference, i am Very impressed!!!! If you are looking for a great experience, great car, and great people, go to Ed Voyles Kia in Smyrna!!!! :)Holli

Buying a car is a drag but Hanes made it so it was easy...

Buying a car is a drag but Hanes made it so it was easy for us and helped us with the process thanks for everything

After having an absolutely horrible experience at Cobb...

After having an absolutely horrible experience at Cobb County Kia (they tried to sell me the wrong car and only caught it just before I finished the paperwork and tried to raise the price on me by $3K) my wife and I visited Ed Voyles and had a wonderful experience. The sales team was extremely helpful and found us the exact car we were looking for in the price range we wanted. I would strongly advise that anybody looking to purchase a Kia go to Ed Voyles! We will certainly be back for our next car.

I HAD A BEST EXPERIENCE AT ED VOYLES KIA LARRY WAS VERY...

I HAD A BEST EXPERIENCE AT ED VOYLES KIA LARRY WAS VERY KNOWLEDGEABLE AND VERY PATIENCE I GOT MY DREAM CAR THEY WERE VERY TIME EFFICIENT AND VERY FRIENDLY. MARIA

My wife and I were in today looking to buy a 2013 Kia...

My wife and I were in today looking to buy a 2013 Kia Soul and Tony W. was our salesperson. Tony was a very nice guy (nothing bad to say about him)and super cool to our 4 yr old son! We test drove the car and went in to work up numbers on our trade in. We didn't have the trade in with us but Tony say could work up est. number based on questions about the car and vin # so we started. This is when things went bad! Tony came back with and insult of an offer so far off from what kbb or autotrader said was worth for trade in that it was not even funny.I don't know the sale mgr name but he has no clue how to do his job and cost the dealership a sale! What really made me mad was as we walked out of the dealership the sales mgr come following us out saying he would offer me more money (close to what I thought it was worth)and wanted to shake my hand.... I said no and I wouldn't be doing business with someone who insulted me and we left. I would never buy a car from this dealership!

I used the Costco auto program to help me find the best...

I used the Costco auto program to help me find the best deal on a new Kia Soul. I am a recent college graduate buying my first new car and my dad was able to call Fred and he gave us ALL the information we needed to know about leasing or buying, including numbers. That was great! While we were filling out all the financial info online, Glenn called me and asked if I was going to come in that night to get my car. He was able to have the team get my car ready to go before I even got there. He also remembered my name from another website, CarWoo! I was using to find the exact Soul I wanted. Even though it was close to closing time when I arrived, they stayed open while I filled out all of the paper work and I was able to drive away in my Alien Soul that night! For my first car leasing experience it went really well and everyone was great to work with and in great moods.Thanks!!

Travis provided me with the best car buying experience I...

Travis provided me with the best car buying experience I have ever had. He didn't try and snow me, have me a good solid deal and worked hard to get me out of the dealership in record time. I would recommend him to anyone.

Enjoyed working with AB. I bothered him for months...