Ed Napleton Honda

Carlos at Napleton

Carlos at Napletons auto park and his manager are very understanding. They are great people. They were very helpful and provided all the information I needed. Overall a great place to get your new vehicle. I am very pleased with their exceptional customer service.

Carlos at napletons auto park

I was impressed with how professional Carlos and his mangers where! Napleton was quick and easy!!!

cars.com dealer review

Traveled almost two hours to go drive a vehicle on the lot. It was as if they dealer had never seen the vehicle. It was dirty, and had a high pitch sound when the fan was on, and had some shifting issues we noticed. And what really underwhelmed us was the salesman's lack of interest in seeing if they had any other vehicle on the lot we might be interested in. It was the polar opposite of the dealer who hounds you. We left and went to several other dealers after that. Would never drive that far to go to that dealer again.

Professional salesman

Just wanted to say Sam Vega was a great salesman. Was looking around at one other dealership stop by here and pick up the court sport what a great decision salesman was really helpful honest and efficient.

Friendly, straightforward sales experience

Brandon was very personable and straight up with me about the cars I asked about in terms of quality, features, and service history. He worked with me on a fair price and walked through the itemized costs on the sales agreement, and I'm confident that I got a great value. I appreciate the solid customer service!

Carlos at Napleton's auto park

Great service all the way through the entire process. They worked with us on price and made us feel good about our purchase.

Horrible experience and customer service

I inquired about the car twice, asked about a carfax and Deedee Rauba said she will get it to me and asked me to be patient. I was waiting 3 days and could not be patient anymore I guess, I checked again and the car was sold! Great! Congratulations on sale! That is unbelievable!

Horrible experience and customer service

I inquired about the car twice, asked about a carfax and Deedee Rauba said she will get it to me and asked me to be patient. I was waiting 3 days and could not be patient anymore I guess, I checked again and the car was sold! Great! Congratulations on sale! That is unbelievable!

Sylvia's Experience at Ed Napleton Honda was the best !

I keep going back to Ed Napleton because they always do everything that can be done in order for me to own a brand new car and I really like Honda's because of the reliability of the vehicle. I never have any trouble and if I do Ed Napleton takes care of me immediately. Everyone there is so very helpful and willing to do all they can to assist and fix any concerns with my car. Friendliness is of the uppermost. Therefore I feel very secure in being the owner of an Ed Napleton automobile. I believe Gerald Griffin is one of the best salesman I have been fortunate enough to deal with, he really does an excellent job.

Satisfied

Samuel Day was a very nice salesman, he also arranged for the brakes to be repaired, Dave Reiser was also very helpful as was Christian

Samuel Day Jr.

I purchased 2 cars with Samuel Day , always been there for me . He knows his job and do all to accommodate . Well done Samuel Day Jr.Thanks

Best salesman ever was Samuel Day, Jr.

My salesman Samuel Day was very professional, knowledgeable, and funny. He made my buying experience the best one ever. He is went out of his way.

Great experience

Would definitely recommend Ed Napleton Honda and Sam B. my salesman. Came in test drove a few cars finally landed on the accord sport, process was very easy got out of here in an hour and half.

Marie's Hyundai Elantra 2017

Marie at Napleton's with salesman Authur Luke. Had a great experience.

Curtis R Hayden new Elantra

New 2017 Hyundai Elantra for Curtis R Hayden purchased from Napleton's in Urbana, Il.. I have purchased 3 new vehicles from this location and it is always a wonderful experience. From sales to service the experience is just great and I would recommend this dealership to anyone looking to buy a new car.

Sylvia's Experience at Ed Napleton Honda

I've been going to Ed Napleton Honda for my last 4 cars and I keep going back because they always go out of their way to accommodate my wishes as much as possible. I have always walked away with a secure feeling my purchase went very well. I have recommended this dealership in the past and will continue to do so. I hope Gerald Griffin will be at Honda for many years, he is an excellent salesman with a very positive attitude and great willingness to be of service.

Snake in the grass

a friend and I went to look at a 3 yr old cadillac ats here.. called to verify the car was still there since it was at least an hours drive. confirmed it was and requested they pull it up front to look at it when we got there. left his name with them and number as well. we got there a little over an hour later and when we arrived the car was occupied and then taken out for a test drive but someone else. so we got a salesman named Slim and started talking about the car. about 15 minutes later the car came pulled back into the lot and the driver collected his family and left the premisis. Bill took the car for a test drive and decided to work a deal with them.. after the salesman went to talk to his manager for 10 minutes I went out to look over the car..[after reading the car fax.] Carfax report stated it had 1 tire replaced last year. its a all wheel drive car. normaly all tires are replaced at once if the car has over 15 to 20 thousand miles on the tires. I went to the car in the lot and noticed 1 tire had a buldge on the sidewall. went back in and told bill about it. also that that rim has a good gouge on the side of the mag wheel. along with 2 other tires that had rim couges in them. when slim came back bill informed him about the tire and rims and we walked back out to look at it. went back in and was presented with the contract to sign.. questioned three charges on the contract, the one I remember was a freight charge of over $500 to have it brought in from new York.. Slim went to get answers as to what the three charges where and then came back in less than 3 minutes and told Bill the car was sold. seems the person who test drove it when we pull in came back and bought it out from under Bill. personaly that's shady business. didn't even offer Bill a chance to match the offer. realy crappy way of doing business. Don Elmore

They give me a nice deal

Once I arrived at the shop. They served me very friendly. They are very willing to let customers test drive theirs cars. Also give me a good price to trade in my car.

Great deal Great Salesman

I came in and created my deal very simple easy process. Would definitely recommend Sam Bader. He was patient, helped me get a freat deal.

Best customer service representative ever!

In search of buying our second Honda, I had gone back to the first dealer I purchased from a few years ago. I ending up leaving after 1 1/2 hours due to awful service, i.e. could not get a straight answer on what inventory they had available; was told there was a sale ending tonight (there was no special sale), and other "pushy" tactics to buy right then. Stopped in another area Honda Dealer and the sales person was nice but obviously did not want to take the time unless we were buying that day. Took the time to drive to Ed Napleton Honda and was thrilled to be greeted by Mutaz Abualsamen. This young man took the time to know exactly what our wants and needs were and how he can meet them; knew everything about each car we were interested in - without consulting any one or any device. Service, finance and any other person we encountered were great. Absolutely no complaints!

Great experience

Great dealer, everyone was very helful and friendly. Sale person, Ali Diab when above and beyond to help me get what I wanted. I would definitely recommend this dealer.

Service

The issue we had with the vehicle was taken care of in a prompt manner, and the inside of the vehicle had also been cleaned up nicely.

Great services great people

I like how friendly the people are. The work is always good. Problems are resolved quickly. Thank you Honda. Honda rules.

Eddie Napleton is the place!

Very nice staff, work was done in a timely manner, the fresh popcorn in the waiting room was top rate (why don't more businesses offer this?)

Very good service on recall

Very professional people. The service area was clean and comfortable. Washed car as part of service. Good waiting area with wifi.

Friendly

Friendly and got me in when I needed. But time waited was too long. Clean facility and nice to have water and snacks.

Routine maintenance in service department

I appreciate being given needed updates for routine maintenance. Everything was great. Waiting room was pleasant and clean. Blah Blah Blah

Awesome First Car Buying Experience

This dealership is great. This was my first car buying experience and the dealership really worked with me and made everything very easy. I was buying from out of state and made one trip to the dealership before I bought the car. I had the pleasure of working with Samer Gigis and I couldnt ask for a more friendly and helpful car salesman. He was able to work with me to make the finances work for my situation. Samer was easily available to me throughout the whole car buying experience and very knowledgeable and walked me through the whole buying process. If you are thinking of going to this dealership I would highly recommend asking for Samer, he will make the whole experience easy and enjoyable.

A Thompson

I have been a customer of Ed Napelton Honda since 2010, I would not go to any other Honda dealership. My customer service experience has been great for 6 years. Any problems I have had with my vehicles have been resolved immediately by the staff. My family has also purchased several vehicles from Ed Napleton and we are all pleased with the customer service provided by our salesman Gerald Griffin.

Gerald to the Rescue

I previously walked into the dealership and wasn't pleased with the sales rep that I encountered on that day and almost went elsewhere due to his ignorance and lack of customer service. Gerald was able to regain my trust as a client and make me feel as if my business was of value. He really paid close attention to details and was able to meet my needs. I am pleased with the service that I have received thus far and Gerald also checks in on me just to see how things are going. I can appreciate the small things like an email or a phone call. I have recommended him to a few people who are in the market for a new car. Thank you Gerald for making my experience as smooth and seamless as possible.

Super Service

Friendly service and quick work done right, I had a coupon and they took it without question,would ask for this service teck again!

Fast, great Service

Fast in and out and with discounts, very reasonable price. Appointment at 7am for oil change and even with service to transfer case, out the door with a bag of popcorn by 8am. Bottles of water and snacks, including popcorn, in waiting area.

Worst experience ever!

Took my odyssey for oil change and noticed my back door didn't open with remote. Dealer ordered the part month went by never got a phone call to let me know the part was in. I called and they said it was in, made appointment for Saturday to get it installed 2hr wait. Got a loaner from the dealer, the car was ready on Monday. Got to dealer and noticed my windows on my odyssey were steaming left the loaner and got in my car. Noticed the car seats were moist and it was very hot. Also noticed water sitting on the door handle, the car was not washed. Went back inside the dealer and spoke to the manager. I was told that it was going to get resolved to back the loaner. The service department left my windows open while we had a major rain storm. Its Wensday and never received a call back to let me know what is going on, I called again and I was told it was ready to be picked up. Again went to the dealer and my surprise the car is dirty and nothing was done to it!!! I'm very upset, it seems like nobody cares if my car smells like mildew!!!! This is my 2 time bringing my car in and I'm very disappointed!! If I can I would rate a 0!!! Thats how upset I am

Excellent Experience

Sam Girgis took care of us from the start till the end, catered to our needs and even customized the car to my preferences. I would highly recommend this dealership and Sam Girgis to any car needs anyone has, made the experience easy and explained the process in a clear and concise way. Made car shopping a pleasant, successful and stress free experience unlike a lot of other dealerships

New salesman

5 stars for dealership due to tony & Jamie. 0 stars for Sean. Many problems with Sean and his unkept promises and delays. Only wanted sell. Tony and Jamie made everything right. They listened and took care of business.

Great Service

I received great service from Gerald Griffin. He made sure I received the vehicle and financing I wanted. My family has worked with him in the past and we will continue to work with him.

Great service center

The service center staff is very friendly and knowledgeable. The waiting area has free water, and snacks. I've used the service center three times now and am happy with my visits.

Great service for our Airbag recall on CR-V

Ed Napleton dealership went out their way to accommodate out car needs and arranged it. Lisa, you are great. Thank you.

Don't Waste Your Time.

If you are looking for HONEST business PROFESSIONALS this is NOT the place to go. They did not give me an HONEST quote. Even when I asked for out the door price including EVERYTHING about 20 times . When I arrived, after travleing an hour to get there, they somehow forgot to tell me about the accessorie fees. $1,600+ worth. They "had to get [me] in the door somehow." They told me this after wasting and initial 3 hours of my time. Seriously, do yourself a favor and save some hassel. Do not fall for that easy price BS and do not waste your time. Go to Valley Honda.

Great service

Friendly people to deal with and I feel they are not just telling me I need a repair when I really don't need it.

Great service

They fixed my window even though it wasn't scheduled to be to looked at. I was there originally for just an oil change

Good service

Prompt, thorough and courteous service. FYI, while in the waiting area, we could not avoid hearing a shouting match in a nearby office.

Excellent Service

My salesman allowed me to find the perfect vehicle to fit my budget. Was very understanding during the negotiation process and there was no pressure involved. If you are stressed out about buying a vehicle, come here and you will not regret the service they provide and the car they fit you in.

Ed Napleton Honda - Saturday Service

Service Supv Steve Dennis got me in an out quickly on a Saturday (not scheduled, a call in), and made sure I was on track with my scheduled Honda service 15,000 miles and to top it off made sure I got the service discounts that were available to me.

Fantastic employee

We are repeat buyers at Napleton Honda and the reason is because of employees like Piotr Czachor. From the time we walked in on July 1st he showed us the utmost courtesy. We told him we wanted to look at CRVs. He escorted us out to the area where they were and he explained the benefits of each model. As we are not "Tech savvy" he carefully explained the features of the CRV. He was so knowledgeable and helpful that my wife and I decided to make our purchase. I know that purchasing a car, at times, can be very stressful but he made us feel very comfortable. We will recommend Pete and Napleton Honda to family and friends.

Great and easy experience

Service was great. My salesman was professional and knowledgeable. I felt comfortable voicing my concerns and he helped get me a great deal. I love my new Civic.

Great Expierence

Ease of the appointment. Annette made the entire process simple. She kept me informed and didn't try to over sell me.

service was great and friendly

the friendliness and the care about their clients, the free COLD bottled water is great on a very hot day

Great buying experience

Everyone worked hard to make sure I got my car the day I wanted it. Scott went above and beyond and drove to my house to drop off the manual which was not in the car.

Stellar Service

Steve Dennis walked me through my Ed Napleton experience and through the entire time he was courteous and honest and did his best to make sure that everything I needed was taken care of as quickly as possible. He let me know everything that was happening and had a positive attitude the whole time.

Happy Customer from the beginning

It is always quick and the customer service people are always helpful from the minute you call to make an appointment to when you are out the door with your car.

Excellent buying experience -- would recommend to a friend

Tony, Bob, Frank and Kevin were extremely attentive to my situation, easy to work with and honest. Very professional dealership and would recommend to a friend!!! This was a fantastic buying experience. Thanks!

great experience

The sales persons were very laid back but helpful. They had good knowledge of the cars and their features and could assist us in making a good fit for our needs. The buying experience went very smoothly and was efficient in the use of time.

Good experience

It was an overall good experience. We found the used car for sale online and we drove a little over an hour to come and take a look at it. It was a nice car and we made the purchase.

Wonderful

I was able to get a good car at a good price and be happy about my decision and Tony made sure I was happy with my purchase.

Very Professional and Friendly

Very professional Dealership. It was an easy transaction and great experience all over. By far my best experience and most of it goes to Samer Girgis who was able to get us through this from the time we entered this dealership.

Absolutely Amazing

Sam Day was exceptional. His patience and willingness to explain was truly phenomenal. If you are looking for a great sales person, ask for Sam.

I FEEL VALUED AS A CUSTOMER

After over 20 years of owning Hondas I know I have a great car. The process of maintaining it at a cost that does not KILL my bank account is the challenge. We are thankful to ENH for the coupons and for letting us know what's coming up in terms of maintenance and how much it will cost. Also having owned 4 Hondas it is important to have a relationship with the service dept staff. You guys do a great job making me and my family feel like valued customers every time we come in. I also love the snacks and coffee for those early morning Appts and the car wash!Thanks and keep up the great work!

Knowledgable, professional, courteous

Experience and professionalism of Mike Schindler, the gentleman who started up my car and made an instant, correct diagnosis and repaired it within the hour while I waited. I came in earlier this year, around January, with this problem and the other people didn't recognize it and after holding the car overnight did nothing and sent me off. It "appeared" to have corrected itself but was getting worse. Mike recognized the problem the minute he started the car and explained everything in terms I could understand. My sister was going to drive me home but we both waited because Mike has waited on her before and she had a great deal of faith in him and praised his knowledge of the Honda.Don't lose Mike Schindler.

Great Salesperson

Randy, our sales person was very helpful and gave us really good service even though there were some paperwork delays on getting the our credit union to supply all the documents. Highly recommend Randy and would buy another car from him. He gets 5 stars!!

1991 Accord is alive

I had quite a bit work done on my car. Steve and Kim in the service department kept me updated on the progress and worked with me on prices. The work completed was as promised and first-rate. Having a free loaner car helped as well.

Great service

Everyone was very friendly and helpful and getting the free loaner car was unbelievable! So great!! I couldn't have asked for anything more!

Great service

The overall process went smoothly. Bobby did a great job explaining things and going over the features of the car.

2003 honda civic

no hazzle explain of service needed and what was needed in future. able to get appointment in timely fashion. wait area clean

Great Experience!! Tony was fantastic!!

Quick and easy transaction from start to finish!!! This was by far the best car buying experience I have ever had. Tony was able to get me into the exact car I wanted with the options that I needed(wanted) plus more for a great price!! We had been researching cars and were debating between a few different models for a couple weeks. I saw this car and immediately knew it was the one for me. Thanks also to Kevin for showing me how to work everything and Derek in finance for getting me in and out in no time!!

I'll be back...

We worked with Othman on a previous deal and he was so nice working with us on a deal for our second car. We will definitely be back when it is time for another car from Napleton and Othman.

Excellent buying experience

We were looking to purchase a Honda Accord and we did our research about pricing and we found out that Ed Napelton in oak lawn was the cheapest around. We got there and we were greeted by a gentleman by the name of Othman, he pulled the car and explained all the features and specs. We did the deal and were out of there in an acceptable time.Terrific experience

Very happy

Gerald was extremely personable! In the past dealing with salesmen can be quite a headache but not with Gerald. I am very happy with my purchase! I would strongly recommend Gerald to anyone who is looking to purchase a vehicle at Ed Napleton Honda.

Great Service, Great people

Friendliness of all the people I talked with and all the services. Complete explanation of services needed and those completed.

outstanding service

Your service rep was outstanding, greeting with a smile, explained things, friendly. just fantastic service. i dont usually filled out surveys, but I think she deserves praise. Also like the free checkup. Thanks

I keep coming back so you know I'm pleased.

I have used Napleton since Nov. 2008 when I purchased my 2009 Honda so I'm pleased and I have a 2015 Honda Civic now.I'm always pleased with the people at check-in and the work you do on my car and will continue to come back

Horrible service

This dealership is disgusting. They sold me a lemon. When I traded the car in and went through the proper steps to request reimbursement for an added warranty they failed to submit my claim. Two months later I find out that they haven't submitted any of my information and I'll have to wait an additional 1 month for reimbursement and that's if they answer the phone! You can't get in contact with any one to fix the problem. Go anywhere but this dealership!!

Great Car-Even Better Price-Superior Customer Service!!!

I received the best deal on my "almost new" Pre-Owned Lincoln MKZ at Ed Napleton Honda in Oak Lawn. This is the second time I purchased from this dealer, and actually the fifth car I bought from the Manager Tony Chippas.The car had everything I wanted. Pano roof, navigation, etc. I couldn't believe their selection of Pre-Owned vehicles. They have cars you wouldn't expect a Honda Dealer to have. Lexus, Audi, Mercedes, Lincoln, Porsche...And a even several Corvettes and other muscle cars !I would recommend anyone looking for a great deal to visit Ed Napleton Honda...See Tony Chippas. You won't regret it !!!

new car purchase

sales staff was excellent and took the time to go over the vehicle and answer questions even after closing time,sales staff was excellent and took the time to go over the vehicle and answer questions even after closing time

1991 Accord has a new life

My $1,000 1991 Accord was treated like royalty and now runs like it is almost new. The free loaner Civic was also a good enticement.

Great Buying Experience!

I just stopped in to check out a used Mustang, and ended up taking a test drive. Wayne was very helpful, and and not pushy at all. He pulled up the car-fax history, showed me all the bells. and whistles He let the car sell itself. All in all a very good buying experience. Thanks Wayne!!!

Superb Service!!

Gerald was excellent at providing the best customer service. We came in with several questions and he had an answer for all of them. We purchased a 2016 Honda Pilot and are incredibly happy with our purchase. Gerald went as far as calling us after we left the dealership with our new truck to tell us he forgot to explain how to set the radio stations! Talk about being thorough! We loved working with Gerald and would recommend him to anyone that needs a new vehicle!

great communication

Went over exactly what was going to be done, saw that it was done and recommendations were given. Very good communication.

Great Experience - Work with Rick

This was the most enjoyable car buying experience I've ever had. There were no high pressure sales tactics or trying to nickel and dime on my trade. The team was straight forward and very willing to accommodate my needs. They were able to find me the car I wanted and able to secure it within a day. I had been to Napleton about a year ago. It was not as competitive nor as friendly as this visit. I noticed there was new sales leadership in place and believe this made a huge difference. Rick was fantastic to deal with. He was straightforward, honest and went above and beyond to make sure we were happy. He is one of the best I've dealt with. Randy and Bobby were also very good . They were very knowledgeable and did a great job of explaining the differences between the Touring and EXL Pilots. They also made sure the car looked great when I picked it up. I've bought new cars in the past where the car was not spotless. Certainly not the case at Napleton Honda...Just a great experience. I've already recommended Rick and Napleton to several friends that are looking for new cars. Thank you Rick, Randy and Bobby!

Happy Customer

Gerald Griffin went above and beyond to find us the exact Honda that we were looking for. He was very helpful throughout the whole progress. I can't possibly say enough good things about Gerald, so I'll just finish by saying that I will definitely be referring other Honda buyers to Gerald Griffin and Ed Napleton Honda in Oak Lawn.

Issa and Tony provided great service!

We came to the dealership expecting to look at one car we saw online but found another on the lot that was even closer to what we were looking for. Though we had been given a better deal at another dealership, Tony and Issa asked us to give them the chance to earn our business. We gave them that chance and they truly delivered. We never felt pressured, and walked away completely satisfied with the car and our purchase experience.

Exceptional Service

Speedy service, quickest oil change I have ever had with you. Steve Dennis was exceptional in taking care of me and my vehicle. He was friendly and made sure to contact me as soon as my vehicle was ready. Also, when making the appointment the service woman was wonderful to speak to and I knew right away I would be taken care of.

Great Service Rep!

Veronica was very nice and explained everything, even calling me to tell me of a change. My car was washed and vacuumed at the delivery. AWESOME!

Exemplary service

The service techs were knowledgeable and very approachable. I was treated as a valued customer. They appreciated my 20-year affiliation with the dealership. I made it clear that the service department is the primary reason I keep coming back. They do the necessary work and let me know if I should anticipate any special work in the future. I never feel that they are looking for extra work to do just to increase the cost of the visit. They want to keep my car running well as long as I have it, however long that will be.

Superb Service

Veronica Mosby in your service department was absolutely wonderful & helpful! She explained what & why items on my vehicle needed attention to or will need in the future in a clearly understandable way. Not to mention very friendly & professional. Services on my vehicle were done in a timely matter.

GREAT SERVICE

your service Dept , Is great , Steve Dennis was the BEST .Did everything i ask to get done , what more can i say .

One of the best dealerships I've worked with

The service advisor was very polite, as she always is. The shuttle driver was once again a pleasure to talk with. Everything was done quickly and for a reasonable cost.

Good service for a change

I just want to say thanks to Samuel Day for a great experience by far the best buying experience I have ever had?? Shaeese Jones

Grest Auto Service

Your Service Advisor Annette Stein always takes the time to discuss what service I need and explain what all my options are. She is always helpful, upbeat and friendly.Definitely an excellent experience!

Needed maintenance completed quickly

Needed maintenance completed in timely fashion. My questions answered promptly. Was thankful for a 15% coupon emailed to me which saved me several hundred dollars.

Great guys to do business with!

I was looking for a new (to me) car and found a likely candidate here. Rafael was very thorough and easy to work with. They were prepared to make a deal and we worked out a very fair price on a really nice vehicle. I would recommend this dealership and especially Rafael when looking for a new or used vehicle.

More than just an oil change

Jason has always been so helpful, I even try to get my oil changed on days he's working. He has really made me understand why going to a dealership for service is so crucial - sometimes I'm not even aware of recalls on my vehicle, but he makes sure they are taken care of while I wait. My car is clean when they are done, which is a nice perk, but I also leave with the confidence that my vehicle has been expertly serviced.

Excellent

This dealership has a well deserved reputation in my community of Oak Lawn. Its reputation was the reason that I chose to buy my car here. Overall, it was an excellent experience.

Ed Napleton service

Personnel were friendly and efficient. Appreciate the shuttle service. The work was done in the time that I had been told. Always a good experience for service.

great service, on time!

Friendly rep, explained exactly what would be done, called to let me know when the car was ready. exactly what I would expect from napeltons

Great service

The person who waited on me was very friendly and helpful, in fact he noticed that my plates were due to renew in May so I was able to get my inspection done ahead of time.

Excellent & Professional Service

I came in with the hopeful intention of purchasing a car. I knew what I wanted to buy. Mr. Gore was patient and explained all aspects to me. Our test drive was great. I am very satisfied with Mr. Gore and all of Ed Napleton Honda for making my experience more pleasant. So, I walked into Honda on my 2 legs and drove away on my 4 wheels! Very exciting. Thank you, Brandon for being so professional and friendly throughout the process. My referrals will definitely be going to you.

Great service; loaner car option!

They told me the service was going to take 2.5-3 hours and it only ended up taking 1.5 hours! Also, they gave me a loaner car to us while they were working on my car. I was able to continue on with my day while I waited for my car to be finished.

Great service, high quality

High quality and good retaining policy (high respect to the loyal clients). I was given a complimentary rebate coupons and a free loaner car while my car was in service -- all this makes you great! In my experience, you are the BEST dealership in town and around.

Great buying experience

Ed Napleton's web site was very helpful in narrowing down my search for a new vehicle. We had purchased a CRV from Randy two years ago and decided to return to this dealership because he is very friendly and knowledgeable on the vehicles you have in stock. The staff is always friendly and helpful during the car buying process and car maintenance after the car purchase.

Ed Napleton is the BEST

Everyone from the sales person to the sales manager and esp to Craig the finance mgr was excellent. They all answered my questions thoroughly and made sure I understood what I was signing.

What a GREAT car buying experience!

Tony and Othman helped me purchase my car at Napleton Honda of Oak Lawn. They were both very helpful and attentive to my needs, they worked with me and went through every step of the car buying process and really made it a breeze and pleasure to buy a car from them! Would recommend them for anyone looking to buy a car! Thanks Guys!

Repeat buyer, great customer service

I was informed that my battery was no longer doing the job and needed to be replaced. I appreciate knowing you are watching out for me and my car.

Great experience

Gg was so incredible helpful with me purchasing my 2016 Honda Accord sport! It was such a great experience and I would recommend everyone I know to buy their cars from Ed napleton Honda in oak lawn with the service I received. I'm in my 20's and I wasn't taken advantage of and they treated me very well. My next car will have me returning back here thanks to Gg and Derek(finance). I really appreciate guys!!!!!

Great employees

The employees are kind and positive, and also keep the customers informed about the progress of their vehicles. Also, the waiting room is very nice.

Great Service and Very good dealer

I took my car to service center for a water leakage and listened my problem carefully, and serviced in finding the issue promptly. Eventhough that is not the problem in warranty, they helped. Really helpful. Thanks!!

Excellent Customer Service.

I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very friendly and extremely knowledgeable. He takes the time to explain everything that is going on with my vehicle.

best price for the exact car i was interested in!

Very competitive pricing and still is was able to negotiate a better deal. Overall I was very satisfied with the purchase. I would definitely recommend ed napleton honda to anyone.

Very knowledgeable service department!

At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but live in Oak Lawn. I was in a hurry one day and went in to Napleton for an oil change and I'm glad that I did. I was very relieved to see Jason working here. I would always see him at a previous dealer and was worried when he had left. Jason recognized me and took care of me right away. Because of Jason I have given Napleton another chance and am now a valued customer. Keep it up.

Gerald Griffin is the BEST!

It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still managed to get me in a new accord! Thanks so much Mr. Griffin!

Best Salesman- Maybe ever

Matt Cantrell was one of the most knowlegable and patient sales reps we have ever dealt with and was truly the reason we purchased a car through your dealership.

Honda CRV, good experience.

Had an overall good experience purchasing a vehicle here a couple weeks ago. Sam and Issa were very helpful in the process of purchasing a vehicle for my parents. We purchased a used CRV that was extremely clean for the age and my father is very happy with it. Thanks again!

great service visit

I had a meeting I needed to get to, so they got me in and out in less than an hour. It started my day out perfectly. Also they gave me a brochure, listing all the upcoming repairs and maintenance my car would need, and at what mileage. The technician helped me put the items in order of priority, so I can budget accordingly. This is a big change from the past, when a technician would come into the waiting room and tell you all the things you needed. This is a very important change, and a welcome one. Instead of being blind-sided with an unexpected charge, the service staff is being pro-active and letting the customer know AHEAD of time the things they should be planning to get done. Really nice.

Great Service, Personal Attention

The service representative was pleasant and friendly, and explained everything that was going to be done to my vehicle. He came into the customer waiting area a time or two to give me a "progress report" and to check on me.

Bob, John and Eli were all Awesome!!! Thx Guys

These guys were so friendly and honest, I really appreciated their customer service and attention to my specific details. I would recommend these guys to anyone looking to buy a new car from Honda. Bob is the best Manager EVER!

A Bad Situation Completely Redeemed

I had some issues with a car I purchased last month, and I was pretty upset as they were ongoing over a month period with a few service calls. Joe Johnson and Ken Culver were able to cut me an incredible deal on a new 2016 Honda Accord EX, and they took the original as a trade-in. I absolutely love the EX. They took a bad situation and made me extremely happy.

SUPERIOR CUSTOMER SERVICE!!!

Gerald was FANTASTIC!From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I was being blessed moment by moment!. GG provided superior customer service, and he had a way on making you feel relaxed. He was also very knowledgeable about the vehicle I was interested in purchasing. And though my credit was not the best, I was able to buy the vehicle I wanted, with a payment I could afford. Now, I am riding in my new HRV-EX and enjoying every moment of it!!!

Fast and Friendly

It has been a pleasure to buy my new Honda from Ed Napleton Honda!! They took their time in finding the right car and broke down the financing in easy terms big thanks to Tony M. Id recommend them to everyone.

Wayne Thompson was great!

I was looking for a used Chevy Tahoe nationwide and finally found the one with all the options I wanted at Ed Napleton Honda. Wayne Thompson helped me through the process and was very attentive for a buyer that was coming from across the country. His manager Tony was great as well. These guys really did a great job.

Professional, honest, timely, quality.

Service manager was courteous and professional. there was no high pressure sale, he let me know what service items were recommended and once I made my decisions he didn't push me to do more than I wanted to. Also, I made an appointment and my car was serviced as scheduled with no delays, this is very important to me.

Great experience

Although I dreaded the car buying experience, it was surprisingly easy and even pleasant. Matt Cantrell was a great sales person, the financing was low key and the product was a great buy.

GREAT SERVICE!!

The customer service I received was great and it was a smooth transaction! I wasn't expecting to buy a car that day but after seeing what they could do for me I couldn't pass it up. Thanks!

Great service and friendly

Everyone is so nice and helpful. I really rely on your service department to keep my Honda running so I can keep it for at least 20 years.

Outstanding Service

Must say, this was the best experience ever I had buying a vehicle. Sam Day was attentive and very helpful. He's definitely the guy to go to!

GREAT EXPERIENCE WITH THESE GUYS!

I couldn't be happier with Ed Napleton Honda. From the second I walked in, I received a very warm welcome from the sales manager Johnny and he set me up with Issa who took his time with me and showed me a few cars before I picked out the one. It wasn't the typical high pressure gimmick dealership that im used to. These guys treated me like I owned the place. I will refer all my family members and friends to Ed Napleton Honda of Oaklawn. Thanks guys you rock!

Great Service

Even though the floor was very busy and I just came in to look at a vehicle Scott & Jeff made time for me. When it came time to purchase, Jeff worked hard to get me where I needed to be payment wise. Thanks Jeff & Scott!

Good service, high prices

Friendly helpful Service Technicians. Reminders for schedule maintenance and informing me of any additional problems found with option to repair/wait.

Great service, GREAT product

Very friendly parts and service department. Very impressedwith CRv - leaned even more with next day CRv brochure received in mail.

Repair service

I liked that the techs were friendly and waiting for me to arrive. My car was also finished a little earlier than promised.

EXCEPTIONAL AND OUTSTANDING SERVICE!!!!

My name is Skatergirl and Ed napleton dealerships are the best all the way around I'd never purchase my cars form anybody else. I bought my 2011 honda accord from Gerald Griffin and he made my buying experience simple and professional as possible, I sent my husband in to purchase a car from him and he brought 2 cars because of the professional and exceptional treatment he recieved from Gerald Griffin, This is the year I paid my 2011 honda accord off which is a very very good car (sad to trade it in) and went back to see Gerald and purchase a 2016 HONDA CRV-EX-L and I must say I'm impressed. for anybody reading this go see these guys they will take care of you like you are family! from Russ the laid back and friendly sales manager to the the very sweet and professional Amanda in the business office and I can never ever ever forget DeeDee in online sales the very best woman I've ever dealt with over the phone! I LOVE YOU ED NAPLETON HONDA DEALERSHIP IN OAK LAWN AND ANYEWHERE ELSE!!!!!!

FANTASTIC

MY SALESMAN Mutaz WAS DELIGHTFUL, KNOWLEDGEABLE AND VERY EFFICIENT.IT WAS A GREAT EXPERIENCE AND I LOVE MY NEW CAR. I AM A LONG TIME CUSTOMER SO I KNEW THE SERVICE DEPARTMENT WAS GREAT. NICE TO SEE THE SALES STAFF IS TOO.

Impressive!!!

My on-line inquiries to Napleton Honda have been responded to prompt by knowledgeable sales professionals who were very courteous and helpful. We will be purchasing our new car from them in the near future. Thank you. Mike and Jan Larsen Chicago

great service

My husband and I searched the internet for the best prices, and followed up on the phone. We went with Ed Napleton because the internet offer they made was clear and no nonsense. Sam did a great job! We expressed our needs and concerns to Sam and he was attentive and alert to resolve any issues.

Bar None, The Best!!!!

The customer service I received from the dealership was impeccable. From DeeDee who connected me with Dave who found my car to Moe who drove me car from DeKalb and to Johnny who gave me a great price. They all went above and beyond their call of duty. Moe gave me all the information I needed on my HR-V. He also drove me to Chase to get my check and patiently waited until the transaction was done. He answered all my questions and made my car buying experience one to remember. I'm glad I found this awesome team of people!!! Thank you for my car!

Love this place!

i was in and out in a timely manner. suggestions were given to me but not pushy! the snacks and refreshments in waiting room are great. everyone is always very friendly!

A super experience with G.G. and Ed Napleton Honda.

Gerald Griffin was our salesman on the purchase of the 2016 Honda Fit that we made. We went to the dealer on Friday, looked at some vehicles and because of some special circumstances. We needed to wait until Saturday to make a final decision. Mr. Griffin understood and invited us to return the following day to follow up with our search and purchase. Over the course of both days, G.G. was most pleasant to the entire family. Very knowledgeable in the type of Honda we were looking at and answered our questions himself or with the aid of a co-worker. This was our second car purchase with a Napleton Dealership and the family is extremely happy that we did. For anyone looking to purchase a new or used car. I highly recommend you go see G.G and the guys at Ed Napleton Honda.Thank you Gerald for making the experience and process of buying our new car so enjoyable. Kathy Hernandez and Family

Very Bad Experience

I was excited to purchase a very low mileage used CR-V. Got what I thought was a good deal and spent a few hours at the dealership finishing paperwork and signing. Several days later, I got a call telling me I needed to re-sign papers due to an error. So, re-sign I did. A few days pass, I get another call and I have to re-sign the papers again because there is another error and they have now lost the down payment check I gave them so they need a new check. Now, I'm getting wary of the whole thing! I re-sign again, but they don't ask again for another check so I don't give it to them. A few days later, guess what? Another error, I need to re-sign AGAIN and they need that new check. They knocked off $100.00 from the downpayment for my troubles. I re-sign for the final time and give them a new check. I think all is finally well. A month later, I get a nasty collection notice in the mail telling me I owe $100.00 from the downpayment. Are you serious? I send them a nasty letter back reminding them that they gave me the $100 discount. Didn't hear a word from them. Finally 2 weeks later, I called to make sure they got my letter. They got it and removed the collection activity. Would have been nice if they had actually acknowledged my letter. Craziest car buying experience I have ever had. Sadly, the whole experience was so frustrating that I now feel annoyed every time I drive the car. I won't ever return to Napleton.

Mr. G and the team at Ed Napleton Honda are awesome!

Went shopping for a new car for my mom this weekend. She is on a limited budget but needed a new car because hers was totaled in an accident. Mr. G took the time to show us the best option for her, walked us around the facility so we knew where everything was and worked hard with finance manager to get us a deal that was doable for my mom. He didn't quit till we were satisfied. He literally spent hours with us and didn't try to rush us out, even though we were still finalizing things after they had closed. I would definitely recommend Mr. G and Napleton Honda to anyone looking for a new car.

Excellent service

Buying a new car can be very stressful but Wayne made me feel so comfortable and was so helpful! He also helped me set everything up in the new car and made sure all my questions were answered! The Honda dealership was so nice and everyone in there was very friendly!

Wonderful Experience!! Buying my new HRV-Mereida Rodriguez

Mr. G.G was wonderful and personable. I hope I have the same energy when I reach my senior years.He was very patient and took the time to go over everything I needed to know about the car even though I am not mechanical, "sabby". Overall experience was great!!. He also made sure I had everything ready and set before I left the dealership. The other staff members that are technologically "sabby" were very helpful in setting up my IPhone, Navigation System and even the radio stations. Everyone was very friendly and very patient in explaining what I needed to know to operate all the new technology I am not use to. Definetly, I do recommend for you to go there.Service is wonderful!!

Best Customer Service EVER - Smoothest transaction

This was the smoothest transaction ever! My husband and I have always bought Hondas but never from Ed Napleton. We will continue to buy cars from this dealership and refer our friends & family. We had a 12 year old Honda Pilot that decided to give up on us. We were looking to buy a new car anyway and had spoken to Napleton Honda prior to our car failing. We were out on a Saturday running errands when our car just decided it had enough. We had it towed to Ed Napleton Honda in Oak Lawn. Their Service Department called immediately Monday at 7:45 am. I spoke to Candace who was absolutely wonderful. By 9am they had assessed our car and we decided that it wasn't worth fixing. Kevin Radakovits who is the used Car Salesman and Russ Ondo found the perfect Pilot in our price range with all the amenities that we requested - basically fully loaded. Monday we filled out the paperwork online - credit application etc and on Tuesday Kevin picked us up by Tuesday evening we were driving our Certified Used Honda Pilot. Tony Chippas the Pre-Owned Sales Manager explained everything concerning the transaction and took very good care of us during the entire process. He went out of his way to make us feel relaxed about the car purchase. Tony Martisek the Finance Manager, had all or our paperwork ready when we arrived, he went through all the paperwork and explained everything in detail. I was impressed with his knowledge and organization. We took our Honda back the next day as there was a light bulb out in the interior and a very small nik on the drivers side door which Tony Chippas had his service team take care of. The Service Manager Jeff Bogyo was amazing - not only did he order the part for the light but he also went over how to operate the DVD player in the car, as well as some of the other features. HANDS DOWN the BEST car purchasing experience EVER!!! Thanks, Tony Chippas for overall great service and making sure we were taken good care of, Kevin Radakovits our knowledgable sales guy for the easy transaction and moving all of our junk from our old car to our new one, Jeff the Finance Manager for making all the legal mumbo jumbo easy to understand, Russ Ondo for finding the perfect car for us, Candace for expediant service assessment, and Jeff Bogyo for the quick and thorough service experience.

Customer service at its best!

As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained every thing really well. I look forward to coming back in the future!

Unexpectedly Good!

My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my car. He showed the radio, Bluetooth, lights, gas switch, trunk, I mean everything, spare tire, how the key works. He had me sit in the back to show what the passenger ride was like. He was incredibly patient and took a not short test drive even looking at all the colors for me to choose which I liked best. He was interactive and personable without being pushy. I don't know if I got a good deal money wise or not but I think it was worth the money. This is the third new car I have purchased and the first Honda, and although the other experiences were good this was easily the best experience because of Maurice Thomas.

easiest car shoppinh experience i had

I just purchased my accord lx at ed napleton Honda the process was nice and easy I used cosco pricing to get a better deal my sales guy Peter was very knowledgeable and explained everything very well

Great Car-Even Better Price!

I received the best deal on my "almost new", pre-owned vehicle at Ed Napleton Honda in Oak Lawn. This is the second time I have purchased from them. I thoroughly researched the 2014 Lincoln MKZ Hybrid before I decided to make my purchase. I found the best car, at the best price at Ed Napleton Honda. The car had everything I wanted. Pano Roof, Navigation, etc. It was even the color I wanted. I couldn't believe their selection of luxury pre-owned vehicles. They had cars I wouldn't expect a Honda dealer to have! Lexus, Audi, Mercedes-Benz, Porsche , Lincoln, Cadillac. They really know what cars people want, and they offer them at well below market price ! Thanks especially to Tony Chippas, their Pre-Owned Sales Manager, everything went extremely smooth.

Best experince

I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance company to get me a really great deal on my new car. I didn't believe I would walk out of there with a new car, but I did and I am very thankful. If you are looking for someone to work hard for you with getting you the best car deal, then Maurice is your guy!!!

Wonderful buying experiance!

Well we started our search online like most people these days. We had sent a few emails to Dee Dee and she sent us a price right away its was not the lowest but she was nice and they were closer so we went there. Once we arrived we were greeted buy Russ he introduced us to Dee Dee and a sales person Peter and we drove the car and were making the deal in only about 30mins. We completed the paperwork with the finance guy Derek he was nice we took advantage of the service contract and were on our way.I would recommend this dealer

All around great guys!

I have been shopping for a while and met some.. not so nice... car salesman... So as you can imagine I had a pretty bad taste in my mouth at this point for all car salesmen... VERY SHORTLY after arriving at Ed Napleton Honda.. I knew this store would be different.. I was greeted by Stephen Finnerty who knew more about the car than any other guy I had met so far.. General Manager Steve Ignowski helped me out tremendously with the financing.. All around great guys, and I highly reccommend going to see them! Make sure you ask for the Steves!!

Ed Napleton Honda of Oak Lawn

Thank you for the help with all of the apple car play technology. I had to admit at first it was pretty overwhelming with all the Bluetooth and Wi-Fi but after talking with you I understand how it operates and have the a basic working knowledge. Thanks again for the help Kevin.

Ed Napleton Honda Service

I wanted to the Terry for servicing my fleet of Accords of the last 15 years. His knowledge and skillset have allowed to me to drive with confidence knowing that the cars would run for a long period of time. Keep up the good work Terry and rest of the team. Chuck

Bilingual Piotr Thank you parents love there CRV

My parents recently purchased a car at ed napleton, we have bought our Hondas at other dealers before from a Polish represenitive since my family does not speak English this guy was great he did a full detail walk around on the car and even went into the finance office with my parents so they knew exactly what they were signing. They were so impressed they asked me if I can put up a review so everyone know what a great experience they had and we will be sending everyone we know to him. Thank you once again they love there crv

Totally Unexpected Experience

I purchased a Honda Civic from Ed Napleton in 2008 - I also purchased again last month. This experience was like no other.. No high pressure sales tactics, straight talk with a vey professional attitude and a laid back demeanor. That was my experience with Mr. Thomas, who showed me the upmost courtesy and was able to answer all my questions with ease, making me feel secure in his knowledge and confident with my 2016 CRV purchase. Thanks Maurice

Fantastic

Really and truly an easy experience. Wayne and Dave were incredibly great to work with - no hassling or bargaining- just the best prices and quick service. I would highly recommend this sales team and dealership. They go above and beyond to get the car you want at the right price!

Great Service Department

I have been a Honda owner for quite some time now and have been to several different Honda Dealers. I would say that this experience was the best. My service Advisor Jason was very knowledgeable and didn't pressure me into getting anything my car may have needed. He explained everything and even showed me my dirty air filter. Some of the stuff he asked about I had done that day, the other stuff he said no problem here are the prices on your paperwork for next time. I like that! I felt like I actually had a choice and not just this is what you need now do it. I will always come to Napleton Honda and I will always make sure to see Jason. Thank You

Excellent service!!

Awesome service! Best car shopping experience ever! I would definitely recommend this dealership to family & friends and will return when I'm in the market for another vehicle!!

Love my Honda!

Ed Napelton Honda, you have a wonderful young man working for you! MJ made our selection easier by providing all the benefits and features of all the cars we test drove. We took a good chunk of his time and never once did he rush us or lose interest of what we needed. We purchased two cars and we are happy!

Ask for MJ!

Thank you MJ for all the help you provided! I know you spent quite a few hours with us, but never once did you rush us. You gave us great information to help with our decision and you are a VERY professional young man. Your knowledge of make, model, features, etc... is valuable to anyone purchasing a Honda. It was a pleasure purchasing two cars with your help!

My car buying experience

Tony made for a great car buying experience. He was up front and offered comparables to help in my deciding to purchase my vehicle at Napleton Honda.During my time at Napleton I also worked with Steve. Both Tony and Steve were friendly and helpful throughout the entire process.I would highly recommend buying a car here and have no reservations working with Tony and Steve.

Thanks for Garvey

We were very impressed with Garvey's understanding and patience when we arrived at Napleton needed to replace our car. He did an amazing job of bringing the possible cars around for us to evaluable and drive. He arranged a very good price for us and was very efficient in getting a new car available for us that day. Napleton has an extraordinary employee in Garvey.Renny and Cathy

Overall great experience!

Gerald was extremely patient and not to mention thorough , would not let me leave until he showed me every little detail of my new 2016 CR-V. Happy customer!!!

Very satisfied customer here!

We purchased our 2016 Hr-V on New Years Eve, the salesman Maurice Thomas was awesomely attentive, through and all around great guy to deal with.....and as an added bonus we were able to walk into the showroom for the first time at 630 and drive off in our new car at 9 with a done deal!

Great experience at Ed Naplton dealership

Sam was an excellent salesman. Extremely friendly, courteous and made every effort to get me the best car and the best deal for me.I did not buy a car the first time there but did end up buying a Honda Odyssey on the second visit. Russ did an excellent job too. He has a lot of patience and was very good at making the dealThank you,Irene Doyle

very courteous salesman

Very courteous salesman, not overly aggressive. He listened to what I asked and answered. Very smooth negotiation process I got out of there in less than two hours which is great.thank you Peter czachor

Excellent!

Mr. Griffin was an excellent salesman. He was very patient and didn't give a single complaint, he was very welcoming, friendly, full of energy and even stayed 2 hours after his shift ended to make sure I had everything I needed to prepare to bring my new car home

Great experience good customer service

Never thought buying a car would be this easy thank you Moe ???? happy Honda days to the Honda family at Ed mapelton homes. Have a happy new year

Bad customer service

After all my experience at your dealership was very bad. I bought already 7 cars. This was the worst experience. Nobody wanted to work with me, it was like take or leave it, no other options. I am sorry to tell you this, but I didn't feel like I was castomer there. I will sell my car to carmax and buy SRT somewhere else

2011 Chevrolet Ls Impala

Maurice (aka Moe) was such a pleasure to work with, got me the beast deal for my car. We had went to a bunch of other dealerships, but Maurice and staff were kind and reasonable. I'm really happy with my Chevrolet! Thanks again!Moe

Excellent service

Maurice (aka Moe) was such a pleasure to work with, got me the best deal for my car. I had went to a bunch of other dealerships that were trying to use high pressure sales tactics, but Maurice and staff were kind and reasonable. I'm really happy with my Honda! Thanks again!

Good car buying experience

Maurice is a great person to do business with made my first car buying experience fairly well. If you're in the market for a new or used vehicle come see him!

Incredibly Informative

Was my first time buying a SUV in general and after searching for a SUV for about 2 weeks we came into Honda with a 'plan' which Maurice was all to willing and able to help us figure out. Was really kind and courteous and answered a lot of questions while being as friendly as possible. If you're looking for a new vehicle I implore you! Look out for this guy he's your man!!

ALL LIES!!!!!

TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES.

Was dreading the experience; ended up enjoying it

I was not looking forward to buying a new car but Maurice (Moe) Thomas made it an enjoyable experience. He was knowledgeable, courteous, and took the time to accommodate all of my questions even when he should have been going home. He made a point of introducing me to other members of the staff we encountered. I would not hesitate to recommend Moe and Ed Napleton Honda to anyone.

would recommend Peter to anyone

Peter czachor couldn't have been more helpful and informative when we purchased our new CR-V. He really went the extra mile to ensure our satisfaction and continues to invite us to ask him any questions we may have about the vehicle. Would recommend Peter to anyone.

quick and easy!

Quickest and easiest car buying ever. Thoroughly enjoyed working with Piotr! Very impressed with the selection of used and new cars, especially the competitive prices of the cars we were looking at. Thank you !!!

Great Sales Person

I inquired about a car and after exchanging some information over the phone on my trade, I decided to visit the dealer. Once there, I was greeted by Samer who took over my questions and evaluated my trade while he was showing me the car I was looking for. After three visits and sort it out doubts, I ended up buying the car, a 2013 Cadillac ATS, the car was flawless and pristine. There's two part of the process when you buying a car, the car itself and the salesman experience, being the lather the most important one and I found it on Samer, he didn't put any pressure or pushing me into rushing decisions; he was patience, kind and honest, he presented to me a transparent transaction. After I make my decision to buy the car and putting all the numbers together, he lead me to the finance department, where they consolidated the financing I was looking for, for which I am truly happy. The bottom line is that they make me feel appreciated for my business and honored me as a customer. Samer respected my times and answered my questions, giving me the best advice in every situation when we run different scenarios.

Great Experience!!

Bought my 2012 Nissan Maxima from this dealership and Mr. Griffin was the one who helped me. Fantastic person and great salesman. He did everything he could to help me and make my visit pleasant. I have dealt with many salesmen in different dealerships in the past as this is not my first car, Mr. Griffin is by far is the best. He came in four hours earlier than he supposed to just to help me so I can see the car and take it for a test drive as I'm out of town customer. He is in top of his game and knows what he is doing. If I'm going to bring my business back to this place, I will do it because of Mr. Griffin. Big thanks!!!

very happy

i saw a certain car online that i was looking for and this store had it,went in, treated very professionally and was very pleased and comfortable with the whole deal,i will be very happy to refer mr. chippas and brandon gore for more business,thanks guys.

First Time Car Buyer

As a first time car buyer purchasing a car can be intimidating. I previously contacted Mr. Griffin a year ago and unfortunately did not purchase a car. However on my 2nd time in the dealership I was able to purchase a car and have a great time doing so! Thanks Napleton Honda and thank you Gerald Griffin!

Great Service

A great experience! Great deals and free popcorn! I left satisfied with a brand new car that I'm in love with! Couldn't have asked for a better experience.

First time honda buyer and loving it!

I've never had a car preference before, now I'm a Honda fan! The drive on my new car is amazing and feel so luxurious! Love my new car!

Another smooth transaction!