Ed Napleton Acura Kia

Best Experience

I've been looking around for a newer CTS4 so I can upgrade my Ats4 and I found one which at Napleton Kia. It has great facilities there. They have Starbucks premium coffee, popcorn and a fridge full of water bottles for the costumer. Theo my salesman was very friendly and the negotiating went smooth. I really appreciate it for everything and I found the car I want. Thanks again.

Great deal, great buying experience, great dealer

We had contacted the dealer through the internet and let them know about when we would be visiting. They were very flexible and asked that we call when we were about 10 to 15 minutes away. We made the call and they had a salesman Nick waiting for us when we got there. Everyone we dealt with was friendly and responsive. Great deal, great buying experience, great dealership.

professional and friendly

Nick is professional and friendly. He treats you and your vehicle as if it were his own and you were the only one that mattered!

Very happy customer!!

Everyone we dealt with at Elmhurst Kia was very friendly and professional from sales manger to our salesman Moe Abdalla. We were very happy with the knowledge they had on the car and all our questions were thoroughly answered. The car was VERY clean and in excellent condition. We are very pleased to do business with Elmhurst Kia and would recommend this dealership to anyone, they are friendly, honest, and knowledgeable.

Great Experience!

Im super happy with my purchased. i like my new car even though is a pre owned car. i had a great deal. and moe was my salesperson he was really helpful with the process. come buy a car from Napleton KIA in Elmhurst

Great Experience!!

I had really good experience with moe. he was easy, friendly and fast to do the deal. i recommend everyone to come to Ed Napleton Kia if you are looking for new car or pre owned. Thanks

Typical used car sales

Found a used car online. Emailed back and forth with sales and agreed to terms and price. Set up a meeting for a test drive. As soon as we got there, to meet with the person I was dealing with online, we were instantly pawned off to a different person. They ended up offering a price $1500 more then what I told them, multiple times, my limit was. The email stated that they agreed on my terms and knew my limit, yet still found loopholes and lies to get me there. Then the sales man got rude with us when we got upset with the offer. The online price was different than the window price and the price listed in the sales computer. 3 different prices for the same car. Don't believe them.

Best Experience!!

Honestly the best experience with Theo Noor at Napleton Kia. Originally my mother is trying to upgrade her 13 Sorento and he was just really perfersional and really taking good care of us. She got a beautiful 17 Sorento EX and he promised my brother and I that he will upgrade ours cars too even though that we have some credit issues and he made it happened. We both bought 3 cars within a week. Thank you so much for the great service. Really recommend

Great

I purchased a 2013 BMW at Napleton , everything went smooth. If you want great experiance and knoladge Nick is your sales!

Ed Napleton Kia of Elmhurst

Wanted to thank Joe Vallejo my salesman and staff for taking care of me and getting me and my family our new sorento. Thanks again really appreciate it.

BEST SALESMAN EVER!!! :)

Where do i start Joe Vallejo is the guy to go to. Had brought my car in for service and it needed almost 3k dollars worth of work. After already having the absolute worst morning Joe quickly tended to me and helped me get a new car for a reasonable price in a quick timely manner. Joe i will definitely be back, thank you.

bought my new kia soul

I had brought my car into service for some general maintenance and while browsing the showroom vehicles i met Joe Vallejo. He assisted in answering all of my questions and offered to see if looking at a new vehicle would be something id be interested in. Long story short he was very professional and ended up getting good money for my trade to make my new purchase even that much more enjoyable. Thanks again KIA

Good experience !!

just purchased a car from them and my overall experience was pleasant. They were knowledgeable about the car and carried themselves very professionally. I've had a few bad experiences over the past week with other dealerships , so this was a nice surprise.Thanks Moe!!

happy with my new Kia

I had a great buying experience with my salesman Nick . He allowed me to test drive the vehicle. Also, he provided with information for different leasing programs based on my credit. I am very happy with my experience and most of all with my new Kia!

Very happy will my purchase

I purchased an amazing 2013 BMW from the dealer. Very satisfied with the vehicle and the buying process. If you need a vehicle and great customer service , Nick is your salesman !

Need to upgrade computers

Customer service is good, but their records stink. I always get service reminders and info on service specials after I bring my car in for regular maintenance. Good way to maximize profits.

Great Customer Service

I went to get my 2012 Kia Soul oil change and tire rotation. Had time to kill started looking around saw a Kia Sorrento and met with Nikola Nikolov. What an experience not only he got me a great deal, the service was fabulous . I drove away with 2017 Kia Sorento. Trading in My Kia Soul. This was an awesome outcome. Thank you so much. Keep up this great service. Ask for Nick he's a great sales representative .

Best Experience

I was shopping for used car for awhile and then I saw the one of the used car from the website and I went to go check it out. it was one of the best experienced I had in a long time. Moe Abdallah was very helpful and kind to show my options are. and all the people at the dealership was very friendly. I would definitely recommend Moe and this dealership to others. Thank you napleton

Great Experience

I had the pleasure of having Theo Noor as my sales Consultant who demonstrated great customer service and satisfaction. He put a great effort in making sure our needs and desire were met within his power to do. Overall great experience :)

Great Experience

Theo did an outstanding job at negotiating in favor of the customer, very friendly, and overall a fun person that made this a positive experince

Great Experience with Vince

I bought a Kia Sportage from Vince. He was friendly, kind, and respectful of our wants. I would definitely recommend shopping here!

Wonderful experience!

This is the 4th Kia I have purchased from Vince Balachia at the Ed Napleton's Dealership. First rate all the way. Lovely showroom and friendly people. I love my new car and will continue to buy my cars from Vince, he really worked with me and I am very appreciative of that.

Best Experience

I purchased my first brand new car which is the 2016 Kia Soul. I love it and really shocked that the car is really roomie and I just want to Thanks to Theo again for everything that he done because my credit wasn't great enough and i want to thank for John as well Most dealers want to push off cars on people to get them off their lot and not give a damn about how it will affect your pockets later because the car is crap but these gentlemen took the time and dedication to make sure i was happy with my decision and put me in a brand new car. If your are in the car buying market go see these guys they will work with you and make your day :)

Great Dealership!

We bought a 2017 MDX and love it! We dealt with TJ and his manager for our new vehicle and could not be happier. We drove from Arlington Heights to Elmhurst, Il but it was worth it to get what we wanted as far as our new car and the right price for our trade-in.Would highly recommend this dealer!

New Car purchase

My experience at the dealship was Awesome. My Sales person Kyle Gonz. was outstanding. I could not have asked for a better sales person. He was very calm and patience with me. He showed me every car that I asked to see and let me take them for a drive. He went over and showed me everything in and about my new vehicle. If I was to purchase another verhile Kyle is the person I would prefet to see. I LOVE MY CAR...

VERY HAPPY!

Was hearing good things about KIA. Happy that I went to Ed Napleton's KIA. Was looking at a used car and they were able to obtain financing for me on a new car. Kyle was very helpful and friendly, not the least bit pushy. Yet knowledgeable about the car. I have already recommended their dealership to a friend. How often do you get a congratulations and a hug from your salesman?!

Happy

This is my second car I bought from Vince at Napleton Kia great service and great deal hope to see u in another 9 years. Keep up the great cust service. Will tell all my friends and family to see Vince.

Excellent experience!

The salesman Kyle was excellent not pushy at all. He gave us our space to talk and make the decision about our purchase. He was able to work with our budget. Service was excellent and very friendly. Definitely would recommend to family and friends.

Great customer service !

When I came in , I had parameters on price and quality . I met the GM Will Mulchany., who introduced me to Vincent Balachia . As we discussed what I needed Vince keep steering me until we came upon exactly what I needed and wanted. It was great working with a professional ! I was very impressed with the whole experience and will tell my family and friends .

My expierence at the dealership.

It was a good expierence overall. The sales rep was very attentive & expressed concern for my overall needs.

Great Experience

Great, friendly service, willingness to negotiate. Vince was very professional and helped us get to where we wanted to be in terms of payment, interest and coverage.

Never again

Upon arriving was not greeted by anyone, had to ask for help as if my money was not important to them. They were trying to overcharge me for a car with hidden fees. They also charge for freight from manufacturer ($800), adding this towards the cost of the car. They have an anti-theft package added to their cars that they charge for - something I did not want or ask for. I got the same car for $2000 less out the door at another dealership. This dealership is aggressive - do not go there alone if you are easily intimidated or uneducated.

Great Experience!

It was a great experience from start to finish. Dan mulcahey did a great job of taking care of me. I knew what car I wanted they gave me a fair price and they got me in and out very quickly. This is the 4th car I have bought from them and I will continue to do so!

Great experiance

Everything was great , they were very helpful and willing to do alot in order for us to get the car

Happy

I went online to find the car I wanted. David Weatherston had the carfax, inspection, and clean for me when I arrived. Great experience.

professional

I have a really good experience buying my car there with Nick , not only professional but very fun and helpful. Thank you very much.

I'm in love with my new car.

I went to this dealership looking for a new car. Salesman Nick went above and beyond to help me. He was extremely patient and answered every question I had in detail so there was no confusion. I'd recommend anyone seeking a new car to visit Nick at Napleton's Kia. Thank you so much! I'm in love with my new car.

Buy your car at Napleton Kia

Buy your car at Napleton Kia. My experience was great. Initial experience started online, found the car for me and deal was done online. traveled over an hour to dealership, had a great time with Nick. He was very amenable and knowledgeable. Overall, a great, happy staff!

Good Experience

I came in to look at used cars. It was really easy to find what I wanted with the sales person David Weatherston. I got my Jeep there. Really happy.

Car Buying

Not good the experience wasn't good I felt so terrible and pressures to but insurance not needed

Not bad

I just bought a vehicle from them and overall not bad. You need to do your research before you go there if you are trading in a vehicle. Know what you have, the value and what they sell for. The organization is so big, they have many avenues to help make a sale. They will work with you because at the end of the day it's all about moving cars. I will go to Napleton's for my next purchase. The biggest down fall they have is the waiting room is very small compared to other places I've been. They are remodeling so hopefully more room will be made.

Great Customer Service

Everyone there was so nice, sales person, finance person even the receptionist! i would recommend this dealership for a new car purchase to anyone!

awesome experience

I originally just stopped by to see if they would even work with what I had as a budget. And to my surprise, they immediately helped me find a car that I loved. They also were very nice in the negotiation of the price. And they even came down on the price far enough to which we both felt like it we both were getting a good deal. I am very pleased with their service and I would definitely come back to buy another car. Ferris was also very nice and made the process go smoothly. I now love my new Kia Optima.

Great Dealer

This was a pleasant experience. Kyle, the salesman was wonderful. I was not planning on buying a car during this visit however this changed due to Kyle's help.

Stellar Service

Although i didn't end up making a purchase because the car i was hoping to buy was sold that day, Connor was very helpful and accomodating throughout the whole process. Will work with these guys in the future.

Outstanding customer service

Excellent customer service Vesko Vankov really went above and beyond to answer all my questions about a Kia Rio I was interested in. He wasn't pushy like other salesmen I've met , he took time to make the buying process as smooth as possible for me . Thanks again to the guys at napleton

VERY HAPPY!

Came in just to look around at the Kia cars, David Weatherston approached me. Showed me around the whole dealership. All the cars, service drive, and why I should buy from them. I couldn't resist. He offered me a great deal before even starting the whole process and made it happen. Now I am driving a new 2016 Kia Optima. No payments for 5 months. He is the best. Come to this dealership and ask for him

Great service very friendly

Working with Kyle Gonzalez was a pleasure. He understood exactly what I was there for and got the deal done. I would definitely buy from him again, thanks

Great sales people !!

My wife & I just purchased a 2017 Kia Sportage. We had two Sales Associate, Carmelina & Pawel. They answered all questions we had , took us on test drives before we bought it. The dealership should be proud of these two . I would send any of my friends to buy a car from Ed Napleton Kia.They gave us a good price and a very happy experience.

Great customer service

Both Margaret and Andrew were very helpful evvey step of the way.

Klye, Derius - Awesome JOB !

Klye was awesome. Great experience of no hard sell, just let me look over the car, took it for a test drive, and then we chatted about what my options were. Kyle worked his magic to get where I needed to be for payments and terns, made it as hassle free as you can imagine. Was never given the Hard sell on you have to buy the car, but made the experience truly easy, and hassle free... Would strongly suggest coming in and checking out the cars, and working with Kyle or the team to do business with. Derius was awesome in the Finance department where they offered a lot of suggestions, and was more than helpful, in ways to come back and get a better rate in 6 months. I never had this at any place I have bought a vehicle. Derius, Congratulations and Good Luck on the safe arrival of the little man. Come checkout this Ed Napleton, its awesome

EXCELLENT customer service is a MUST!!!

I went to Ed Napleton to test drive a 2016 Kia Sorento with David Angel Weatherston. My plan was to visit at least three other dealerships and then make my decision based on the customer service ALONE!!!!! My thought was I can get the price I want from the Salesperson I just didn't want a bad experience or a lying salesperson to deal with! So an appt was set up with David... This is where it started and ended! He worked his charm and sold my husband and I the vehicle we wanted at the price we wanted. We gave him our budget and walked away with a 2016 Sorento! He told me the vehicle would be ready for pick up the following day and sure enough it was there.... With a lil extra something something!!! Needless to say I am very pleased with the customer service and my new SUV!! Which is the reason 5 stars are given!! Thanks David!!!!! Now the finance office is SOMETHING DIFFERENT!!!! Nice at first but if you reach out to them with questions.... Get ready to damn near go to War!!! I won't say much more but just pay attention to the finance part, seems a lil tricky!!!

Friendly ,respectful ,profesional, patience ,hones

We went to other dealers before ,and found great service, but we decided to try other options ,and we were very surprised of the attention we got not only from our sells person ,but the few people involved in the process, our sells person was very helpful never pushy ,very patience and open to what we really want ,they helped us w financing and we love our new 2017 kia sportage:-) I'm coming back soon to trade my pick up

Happy with car!

I just recently bought a Kia car. My experience was more than great! Starting from the salesman his name is Pawel Kaszuba. He was an amazing person to talk to. I started by telling him how much I wanted to spend, how much I wanted my payments to be, and that my credit was not all that. He still made it happen for me! Ask for him if you go there.

Wonderful

Just bought my car here a used Soul. This was the second vehicle I purchased from Napleton but by far this was the best experience. Loved the guy who helped me named Pawel and the car. Very nice!

First car purchase done right

My hunt for a used car was made really easy here with the help of Vince Balachia. I found exactly what I was looking for in a process I was expecting to take much longer but instead it was the quickest experience and I'm loving the car! Everybody was very friendly and the store was clean and convienent. I definitely recommend it, thank you.

Awesome Job

They did a great job there, the father and son David Escobar and Weatherston were real nice with me and my family. I really like this place.

I love my car

I bought a jeep from there, David Weatherston made it really easy and got me a great deal.

Good Experience

I came in to look at used cars, David Escobar really helped me. The colombian guy is real good at what he does.

Happy with Napleton

I am really happy with napleton, I was reffered by a friend to see David Weatherston. He was real helpful and made my purchase smooth. I recommend the Napletons to everyone.

Great Dealership

I went in to buy a car, and David Weatherston was real helpful. He showed me everything and made the process real nice. I recommend this place.

My experience was the best

Nick was very informative and entertaining at the same time .My experience was the best and I will refer all my friends also!!

Purchase New Vehicle

5 stars for everything! Kyle Gonzalez definitely made my accident situation much better by getting me in a newer upgraded vehicle at a lower car note I was paying before! Great team at the Elmhurst location

GREAT EXPERIENCE!!

We had a great buying experience at Napleton Kia. David Escobar, our Salesman, was the absolute best!!! His son, David W. was also great to work with. We highly recommend this dealership and will be referring family and friends. We love our new Sorento!!

Great car buying experience.

I am very happy with the purchase of my Kia Soul at Ed Napleton in Elmhurst Illinois with the help of James in selecting the best option for me and the process of purchase I'll be recommending this Dealer to friends and family. Thank you.

Excellent service

Excellent service and your sales member Nick did a phenomenal job by listening to what as a customer wanted and he helped me find a car which i love driving everyday. I recommend this dealership to those looking for great service and find Nick to help you with your card needs.

Great service overall

Being at Napleton store was great experience for us, clean facilities,great customer service and our sales guy David Escobar,did his best in geting us what we wanted .Will definitely recommend to our friends and family

Over all great car buying experience!

I had a great car buying experience at Ed Napleton's Dealership! At first I requested a test drive via the internet. They communicated with me right away and set up an appointment for a test drive. I arrived and was greeted by all the sales people. Then I was helped by Kyle Gonzalez who guided me throughout the whole sales process. They were very catering to my needs and my financial situation. Over all I had an excellent car buying experience and would recommend anyone to shop at this dealership for a Kia vehicle.

nice dealer good people

I hade a great expirience at Napleton Kia and David Escobar and his son David W where really great

Awesome!

Very nice people there at Napleton. They really helped me get a car that I want. David Weatherston was real good at making me and my family feel happy with the car we got. I love my car. Go to this dealer!

Great Service and Friendly Staff

This is the 2nd car i buy from here and i will buy my next car from here too. Mo sales guy, as always super friendly they make you feel like family. Nick, Finance manager AWESOME. Disclose full details of the loan and what i was getting. there was no doubt in my mind what i bought, what i am getting and the importance of budgeting and keeping up with the car and my payments. I have never had a team, especially at a car dealership, show that it was about the person and not just about selling a car.

what a great place

Will definitely recommend this place.Easy buying experience and very polite staff.My salesman was Nick and he was the reasons to do my business there.

Love this Dealer

I had an amazing experience on Saturday, I really wanted a suv, and David W the salesman found the one of my dreams. I am still crying at how happy I am with my Sportage. I recommend this dealer to everyone.

Great Experience Buying a Car

David Weatherston was an amazing salesman that made it really easy for me to get a car. The one I wanted wasn't available and found me another luxury car that was even better than what I wanted at the same price.

Nice place to do business with

Had a great buying experience with my sales man Vince Balachia and would buy from Ed Napleton dealership again.

Good job

After been turn down at several dealers I was referred to this dealer by a friend and David Escobar help me get approved, thanks to him not only I have a car but a brand new 2016 Kia forte, I will recomend this dealer to my friends and family

AMAZING ! ; Elizabeth Basso

OMG ! ! This place is amazing ! I love all of the cars and all of the employees were so helpful but the one that stood out to me was Moe Abdalla ! He helped me so much! He helped me pick my car and gave me great prices for each one. Thank you all so much and you all need to go to Ed Napletion Kia Elmhurst !

Kia Optima 2015

Jim was a great sales person. Did everything he could to find the car I love. Definitely recommend!

AWESOME DEAL!

I drove over an hour to shop here because they had the best deal on the particular vehicle I was looking for! Great service,great staff,and there wasn't any funny business! What I saw online is what they sold me,not a cheap replica and we closed the deal that same night.I Will definitely do business with these guys again,and thanks pawel for all your help!

Great service by sales associate James (Jim)

Jim tried everything in his ability to help me find the car I wanted. I can not be happier with the price and quality of my brand new 2015 Kia optima Jim helped me find! Definitely telling my friends and family about my experience.

Great Experience Buying!

This was my first time car buying experience, and it was a great one! My salesman was Vince. He had no push back on the price of the vehicle and he was all for getting me a great deal. I got a car that I have always wanted for a price that I can afford. That is a win-win!

excellent experience

Not my first car purchase at this dealer and the sales experiene is overall the best, my salesperson David Escobar along with the management staff John and Ken are always helpfull and willing to go the xtra mile

Great Salesman

Paul was an excellent salesman! He and everyone I came into contact with was very friendly. The service was great and I enjoy my new truck!!!!

Friendly environment

service was great! Paul, my salesmen was very helpful in helping me choose the car I wanted.

Great Experienced

Great Experienced I would definitely recommended this dealership. VINCE B. was really nice and know his cars, he was be able to work with you to get the deal you want. If you want the best deal come to Napleton Kia and Acura in Elmhurst IL.

Don't loose your time going in another places

We were shopping for a new car and willing to buy in a few months.After going at a few dealerships, we were surprised how helpful was our sales person, test drove a few vehicles and got all the information we need, overall very positive experience. We definitely buying from Naplates's KIA and with our sales guru Nick . Don't loose your time going in another places.

Great experience

You can tell Vince has been in the business for a long time very patience and pulled up a few different cars for me that fit what I was looking for. Found the rite car and am very happy with it. Well tell all my friends and family to go see Vince .

Desiree T.

I purchased my 2016 Kia Soul few days ago my sales rep Mo was great he was very patient with all my questions and worked hard to get me the approval I needed to be able walk out same day with my new vehicle.. I would reccomend him and their sales team any day.

Great Experienced

i would deffinately recommened this place to anybody. Theo was really being a gentleman and know how to make people laugh. he was be able to work with you to get the deal you want. If you want the best deal come see Theo at Napleton Kia and Acura in Elmhurst.

Great Salesman

Theo was incredibly helpful the entire process and buying my first vehicle, i really appreciated how patient and understanding he was. he definately made my first purchase a success. Thank you Theo Noor

Best experience

Kyle help me buy my first car was the best I can ask for see him if your ever in the market

Great Salesman

Great Experienced, Friendly and will to work a great deal with you. i would deffinately recommend Theo Noor on your vehicle purchase. Thanks Theo :)

great team

I purchased my new Kia Sportage from Napleton.My credit wasn't that good ,so i do have some doubts about getting approved.However my salesman Nick went above and beyond and make everything less stressful and smooth.Will definitely buy another car from them.

Good experience

Good experience, Moe did what he could to get me in the vehicle of choice at a price I know I couldn't beat. A+ thanks guys.

Love my BMW

I went from a simple ford to a complex BMW, and they really helped me out by taking my lease car in on trade with a few payments on it and getting me into a beutiful BMW x5. I recommend my salesman David Weatherston for being so knowledgable.

Great service

First car I bought all on my own. Jim Steele made the process very easy to understand. He gave me some simple options as far as the budget we had to work with. I went on 2 test drives and ended up falling in love with a car I wasn't even going to consider before! The dealership made me feel very comfortable. I'm glad I did business at Ed Napleton Kia of Elmhurst and I will definitely be referring them to family and friends.

Great Experience!

And I hate the car buying process! Vince was helpful, knowledgeable, and professional. The car-buying trifecta. His support continued after the deal was done which says a lot about Vince and the Napleton philosophy.

Awesome service

I have bought two cars from them and both experiences were great! Really good customer service. I recommend Vince! He's really friendly and takes his time to explain very well!

The Extra Mile

This dealer really went the extra mile for me, they found the specific car I wanted at another dealer. Got me a great deal on it, and even let me take it home for the weekend before making a decision. I can see David Weatherston will do anything for his customers. I recommend this dealer to everyone

BESTS SERVISE EVER

WOW. WOW. Hello everyone my name is Rafael Costrow. I went to Kia in Elmhurst and they are the best. They have great brand new cars and used cars. All of the employees are wonderful, especially Moe A. He helped me find my brand new car and gave me great prices. Thanks!

I recommend this Dealer to Everyone

I have bought 5 cars from them, they always been good to me. David W was great, he gives the Napletons a great name. I recommend this dealer for all your future purchases.

Awesome Experience

I came in to check out their inventory. David W, was real great. He showed me around made a lot of jokes. My whole family loved him. I would buy more cars from him if I could afford it. Can't wait for Service to go see him. I recommend him for all your car purchases.

Kia and Acura the best of both worlds

I was attracted to this dealer for their favorable pricing on used and certified cars The staff is all really nice once I was able to get a hold of them. It seems like they are busy and overworked, it was difficult getting a hold of them several times.

A pleasant experience with james steele.

a pleasant experience with james steele and rick the finance guy.

Awesome Experience!

Shopping for a used car. i get to purchased the car i want. even though i have a credit situation and i know it is not an easy deal but Theo Noor made it happen. you have a great salesman :). The manager Joe D and the Finance manager Darius was very friendly and helpful going through the numbers as well. Glad i came i would definately recommend Theo and this place for your business.

Great Experience

I had a great experience working with Theo Noor from Napleton's Kia in Elmhurst and love my new kia optima. he is really great guy to work with and charming.

Great Experience!

Theo Noor had a great attitude, was beyond helpful. Great experience for the first time buyers. We greatly apprecieted everything he did for us. He promised us a great deal and he delivered. I would deffinately recommend this dealership to everyone.

Helpful stuff

Being at Napleton store was great experience for us, clean facilities,stupendous customer service and our sales guy Nikola,tried his best to get us what we wanted .Will definitely recommend to our friends and family .

great service

Great experience! We love our new Kia ,Salesman was awesome too,thank you Nick.

Great Salesman

Kyle Gonzalez was the salesman that helped me purchase my 2006 Ford Escape Hybrid. He was friendly and patient and made sure I purchased the vehicle I wanted. There was no high pressure selling and I appreciate that very much. I would recommend Kyle Gonzalez at Ed Napleton Kia to all my friends/family who are interested in purchasing a vehicle.

I bought a Car

I bought a car from here. David Jr was real helpful and informative. I recommend this place to everyone.

Good car buying experience.

My experience with Kia Elmhurst was excellent. The sales person Moe was very friendly and very helpful. I came to this dealer looking for kia optima they did every thing they could to get the payments within of my budget. I walked out of there with new optima and couldn't be happier.

Awesome Service

I went in to buy a new MDX. The process was quick and easy and the people there were very professional. I recommend it to anyone looking to buy a new car, but doesn't want to be there for hours on end.

Customer Service Experience.

Moe was very professional and helpful. Gave excellent customer service.I LOVE my new car, I would highly recommend Ed Napleton Kia.

Amazing time today thanks Dennis/Napleton Acura!

Best dealership in town, came all the way from downtown area for a car. They will work with you on the car you really want at the price you can also enjoy. I will be coming here everytime that I want a car. Everyone was so helpful and I left out of here with a very big smile knowing I will be in a reliable car that I got a fair deal on. I just want to thank Dennis and Victor and Andrew for all the help and the rest of the staff for everything they did to me. I would recommand Dennis to be your new Acura guy! Can't wait to see the new car wash for Napleton customers and the new showroom that is being worked on now! Felt like I was at home,that popcorn and snacks were great! Dennis being the lease retention manager, he mentioned leasing and the time he showed me the new Acura video and safety I was hooked! Can't wait to pick up my new car, thanks Dennis!

Great service

I had a great experience at Kia napleton in elmhurst and was totally satisfied with the salesman Jim and would recommend this location to friends

Great Experience

Mr. Theo Noor is a great salesperson my sister said he was cute. He took time to explain everything to us. The test drive was great and he is a keeper BOB is good too.

Great Experience

Best Dealership in town. They will work with you on the car you really want at the price you enjoy. I'm coming here everytime i want a new car everyone was so helpful and i'm leaving out of here with a very big smile. i just want to thank Theo and the rest of the staff for everything they did to me. i would recommand Theo as your sales consultant.

Very professional and friendly

I just went thru a trade-in of a 2013 Kia Sorento and got a new 2016 Kia Sorento and thanks to the assistance and professionalism of Vince and the cooperation to agree at a sale price of Manager John, my experience at Ed Napleton has been very pleasant and friendly. Thru the years,other family members and I purchased over eight cars from Ed Napleton and certainly we will recommend to our friends. Excellent job. Vince and John!!!!!!

Dennis Reut and Andrew Tomlinson were fantastic!

I recently had the pleasure of dealing with Dennis Reut and GM, Andrew Tomlinson, for the lease of a 2015 TLX and a 2016 MDX. From the beginning, they handled the process perfectly. Dennis proactively contacted me to let me know that the TL that I had been leasing was in high demand and wanted to see if I was intrested in exploring the possibility of turning in my car 6 months early. From there the process was great. I was able to negotiate a great deal on their "tricked out" demo that had all of the upgrades possible and work out a deal to lease a brand new MDX as opposed to buying a used model. They worked with my budget constraints and with a trade in that wasn't in the best shape. To seal the deal, they got me to the desired payment that we were looking for and threw in some upgraded features that wanted. These guys were a great team and have earned my business going forward. Thank you Ed Napleton Acura!

Best buying experience I have ever had...

Easily the best buying experience I have ever had buying a car. Vince was fantastic to deal with. A straight shooter that understood what I was looking for and made it happen. The Acura facility is currently under construction and I expect it to turn out great. The Kia facility was clean with good lighting and plenty of seating. I will be back there when I make my next purchase.

Walked away very happy!

Kyle Gonzalez was amazing! He worked with my son and got him into his 1st new car that was something he wanted and could afford. The very next day I went in and had the pleasure of working with him as well. He wasn't pushy and really listened to what I wanted. I walked away with a 2016 Sorento just like I wanted. I definitely would recommend Kyle to all my friends and family! I've had my car for week and I couldn't be happier :)

Great service

Great service. I first contacted dealer by email and Erik gave me all the info on the car and told me to come in for a test drive. When I came in David brought the car and I knew I was going to buy. So David worked on getting the deal done. He approached me with a bad one at first but then came back with Joe. Joe understood my situation and made it clear that they were gonna get me the best deal they could get. So he offered me a low interest rate that I agreed on and felt extremely comfortable with and I made the purchase of a car I am very happy with. I would definitely recommend this dealer because they not only get you the car you want but also find the best deal suited for you.

Great Services!!i

This was my first time buying a car and I wanted to thank my salesman Kyle for helping me and answering every question I had. I kept changing my mind about what I wanted and instead of getting frustrated with me they were calm with me they took me test driving with two cars I was debating on and even gave me time to think what I really wanted they didn't go over my budget and did there best to get me to a Comfortable payment. Financing department was amazing! They really did explain everything step by step. I would recommend this dealership to anyone!

Great Experience

I bought a car there last week. David W. made it a great and easy experience for me! I will buy my next car there too.

Best service

We were shopping for the use vehicle , guys that are working their are great.Our salesmen Nick was very helpful , polite and knowledgable.Keep it up !

Great Place

This place really helped me out, I recommend it to everyone. I love my car. Ask for David W

Great experience

Nick was extremely helpful, patient and concerned with insuring my satisfaction. I was so pleased with his service that I took enough of his business cards for my entire family to pass along to anyone they know interested in purchasing a Kia.

Great service

Great people to deal with. I asked Erik info about the car I was interested in by email and he sent me info and told me to come in for a test drive. I went to the dealer and David showed it to me and I immediately knew I wanted the car. I told David I wanted the car and he got to work to find me a deal. He gave me a first deal that was too high but then another man named Joe came in and gave me the best deal with a great interest rate. I would definitely recommend people to purchase a vehicle at this dealer because if you want certain vehicle they won't try to discourage you from purchasing it or try making you purchase one that is similiar but they will find you the best deal that works for you.

Great Place

I had a great experience at this dealership. I bought here only because of my experience. They made it easy for me, and recommend this dealer to everyone. David Weatherston is an excellent salesman.

the best customer service ever!

my experience at kia was beyond was beyond excellent. i met with moe and he was very helpful and patient. i felt well taken care of as the staff was knowledgeable and courteous. very positive experience , would recommend to friend.

Great!!

Awesome experience with my salesman Moe! He made everything simple, he was more than helpful and informative. I came in looking for what I wanted and they delivered, as a first time buyer I couldn't be happier

great customer service, very very professional

Excellent customer service, didn't take long not a lot of haggling. Never was anything push off on me. Very courtesy people .

The best customer service ever

My experience at Ed napeleton Kia was beyond exhausted. I met with moe and he was very helpful and patient . I feel well taken care of as the staff was knowledge and courteous very positive experience would recommend to a friend.

GREAT EXPERIENCE !!

This is a great dealer, the sales rep Moe really knows the products and had answers to the few questions that I had.No hard sell, polite and very knowledgeable. Everyone that I encountered that day made it a smooth process. I would suggest them to anyone this is the place to go!

Great overall customer service

From sales to finance it was overall a great service, thanks to my sales person David Escobar and the management staff incluiding finance for a great purchase experience

Excellent Service

Being that I went to this dealership for my first car, I went back to see about a needed repair. Their customer service reps were friend and cordial about helping me and my family make the right choice. Even though I liked my old car, I'm in love with my new one. Their customer relations with those looking to buy a car has improved and the facility is great.

Wonderful expirience

It was a wonderful experience, everyone from the greeting of the front desk lady, to the finance manager at the end where very respectful and David Escobar make the purchase process easy, thank you for helping me in the purchase of my new Sportage

Great place to buy a vehicle

I've bought several cars at Elmhurst Kia. Everytime I end up getting a great deal. I have leased, purchased used and new cars from this location over the years. If you're looking for a new car do yourself a favor and check out KIAs. Ask for Vince. I just got a 2016 Sorento. The process was quick and painless.

Knowledge Professional Great Deal & a Veteran

Lou Lopez was very knowledgeable & professional. He listened and understood what I wanted. Ed Napleton KIA inventory was vast. Lou Lopez took the time and help me see the big picture. I purchased a 2011 KIA SOUL LOW MILEAGE AND WARRANTY. I would recommend Ed Napleton KIA & Lou Lopez to anyone. Also Lou being a Veteran helped seal the deal.

The Best Place to Buy a Car

This place is great, David Weatherston made it a pleasant experience. He even got me a cake for my bday when I came in. I recommend him and this dealer to everyone.

Got a Car!

After being turned down everywhere this dealer was able to get me financing. David Weatherston made it a great experience for me. This is the place to get a car.

Great EXPERIENCE!!

David W, was real great! He showed me all the cars on the lot and made it really easy to pick the car I wanted. They got me real good financing, I recommend Napleton to everyone.

A pleasant experiance.

A very pleasant experience from the sales person Vince to the finance person to the sales manager. Product knowledge, correct selection and great price. They listen to my needs.

AMAZING!!

My exprience with Ed Napleton was amazing! All of the employees there are very generous. i bought a brand new car, but anyways , Moe Abdalla was very good, he's like a pro at this! He helped me pick out a car and sold it to me . I recommend all of you guys out there to go to that dealer because they have very good prices, high-quality cars, and great customer service. I rate this place 5/5 stars . Thank you Ed Napleton Acura Kia!

GREAT!

If you're in the market for a car and you want someone who knows how to treat customers, ask for Moe. He was attentive, answered all my questions. Entire process was completed quickly and without a hassle. Very professional. Definitely would do business here again.

Love My New Kia Optima SX!

I have been driving my new 2015 Kia Optima SX for one week and I love this car! My salesman was Vince and he did a great job tracking down the car with the options and color that I wanted within my budget. I find the dealership to be very professional and I appreciate that management just spent a lot of money upgrading the facilities.

Great Services.

My experience for the agent Mohamed Abdalla was excellent, him take care everything for me, him try many test driver with different cars I needed to test, he's very professional, friendly, patient and educate agent, the attention was high level for me. Thank so much for have this kind the employess in this dealer.

great experience

great people... they had really great popcorn and coffee.. the doughnuts were good too

Disappointing

I purchased a certified used vehicle from this dealership. Months go by and the dealership fails to submit paperwork an documents so that I can register and obtain a license plate from out of state. Customer service is poor at best. After only a few months of ownership I notice that bumper paint is chipping and fading away. I contact Dealership directly with no resolution. So I turn to acura customer service and they contacted dealership and discovered that the vehicle I purchased had body work done on it. This came as a surprise because on the certified vehicle service record and during buying process there was no mention of car ever being in a accident or that the car had significant work done on it. Acura was unwilling to fix the problem because dealership did the work on the car themselves and the dealership was also unwilling to fix the problem as well. Complete regret and disappointment.

Acura TLX Tech 2015_Review

It was our second car from same dealership. Our sales agent Tim Mclean did a great job in getting us the best deal on this car. Our experience was he best and we would recommend everyone to deal with these people if they want to buy ACURA Cars.

Ed Napleton Acura Kia is AWESOME!!

I purchased my 2013 Kia from Ed Napleton and the experience was awesome! My salesperson was Margaret and she worked with me all the way thru the process and answered all my questions and guess what...she was not pushy! When it is time for my car to be serviced, I still return to Ed Napleton. I like how they call and/or email me about my upcoming service dates. I have always received excellent service and care and I would recommend them highly.

Great service

Best sales experience so far love my new Kia and will recommend all my friends to David Escobar my salesperson

Loved my experience

David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment.

great sales experience

This is not my first rodeo, but so far the best sales experience, David Escobar was very patience and not only explain the car in detail but also show me to service department to avoid future problems.

New TLX

I never had leased a car before, David did a great job explained all the details to me. He is very personable salesman.

Take What They Offer, Don't Ask OR ELSE........

I came into the store Saturday and met my rep who was Ferris. The first thing I explained to him was I had already spoke to a financial lender and wanted to work with them. We test drove the Acura and as I knew I wanted it. we then proceeded to his office where he told me that the truck that I was interested in was almost $2,000 more than what I seen on cars.com. Come to find out there was an identical truck on the lot that cost more with more miles and less options. Ferris assured me that they would get me into the truck I saw. Ferris then explain to me that the truck needed an alternator and they was and the process of replacing it. I wanted the truck so badly that I told him to give me a call when it finished. Monday I decided to call the finance company and ask them if ed Napleton Acura had an account with them they told me No. I called Ferris again ask to speak to A financing manager and he transfer me to "John" the financing manager. I ask John if they had an account with the finance company I was working with and he assured me they did. later on that evening Ferris called me to let me know that the truck was ready and didn't need an alternator something was unplugged and that I could come in and start the buying process. I set up an appointment for 6:15 pm the following day. when I came in at 6:15 pm Ferris was still working with his previous customer so he referred me to another Rep. I test drove the truck and told him I wanted to start the buying process. after doing the application Ferris return and explain to me that his sales manager John would be further assisting me. When John told the down payment and payments I instantly knew that I was being seriously overcharged. I asked him for a detail breakdown of all the charges. he told me that they added a warranty that I didn't know anything about for an extra $995. no one even bother to explain what came with it until after they added it to my bill. I had to literally beg John for a detail breakdown of all the charges because they were not clearly marked on the bill. He told me that I could use another one of his finance companies but I explained to him that I just wanted to see a breakdown of what I'm being charged. he then became frustrated because he said it didn't matter. I told him that it matter to me because I have to pay for it. after waiting 20 minutes for a detailed breakdown he comes back with A another offer from his chosen finance company. he then proceeded to tell me that I should be grateful because he saved me money, I told him that I wanted what I wanted and that was a breakdown of everything I'm spending on this car. if they hid $995 of mystery coverage in my bill, I want it to see what else they were hiding. John then proceeded to tell me that it was unlogical to ask for this breakdown and that he gave me a great deal. He told me that his finance team had four people ahead of me and he didn't want to inconvenience them or me, I told him I didn't mind waiting. after waiting 45 minutes with Ferris occasionally offering to sell me other vehicles John came back with another sheet of paper/bill with an even bigger inflation. I told John I really want to buy this truck but I'm tired of asking for the same thing for over 2 hours. he told me it shouldn't matter because the finance company I chose is out of the picture. I asked him why? he told me because I would be getting a better deal with his company. I told John that's not what I asked for, please give me what I ask for. he then told me that I had him running around like a lunatic all night and if I don't want to purchase the truck it wouldn't matter because they sell over 450 vehicles a month one car won't make a difference. he then proceeded to tell me that he was through for the night and that he think I should leave. keep in mind that they don't close until 9 p.m(it was 8:25pm). Like John said they sell over 450 cars a month and they didn't need and won't get my business.Sign,Still Searching

GREAT:)

My husband and I purchased new kia here few days ago . Before we even entered the dealership, a salesperson Moe Abdalla greeted us outside and showed us the inventory. In no time, we were out on the road for a test drive. Very minimal haggling was needed to get a good price. Sales staff was friendly and we felt like we got a good deal on the new vehicle. If you're looking for a car dealership where the salespeople don't try to push you into buying a car you don't want, this is the dealer for you.

Ed Napleton Acura Kia

Hello everyone! My name is Sara Diaz. I recently bought a car from Ed Napleton. I would like to say that their customer service and prices are amazing. All of the employees are very sweet and generous, especially Mohamed. He helped me find a car and sold it and over all I rate this place 5/5 stars, or should I say 10/10 :)! Thank you all so much, Sara.

Wordeful Experience

David W was wonderful in customer service. Thank you David for all your help. Yes Yes my new car, his profession was great!

Great experience!!

Best car buying experience yet! Moe and the team made things smooth and easy, in and out and definitely have a long term customer!.I am very satisfied with my purchase.Thanks for everything!!II

First Car Buying Experience was AMAZING!

I easily had the best experience when buying my first car. I was so lucky to work with Vince and John. Vince knew what he was talking about, made me feel extremely comfortable, and made sure I left with exactly what I wanted!

Buying Process

I had the opportunity to work with Tim McLean recently at Napelton Acura. Although I did not buy a car there, I can honestly say that Tim was extremely helpful and made the buying process informative and stress free. When I finally to get an Acura, I will definitely be calling Tim.

Dealership Magic!

Excellent and efficient car buying experience. Vince is by-far the most helpful salesperson I've ever worked with. He is very straight-forward, and I am confident that he did his absolute best to find the most affordable options for me. Thank You for working with me!

Amazing Experience

David Weatherston was very impressive on how detail he was on the information regarding a lease vs financing and it was a simple choice to take a lease and he did everything to make us happy on what we chose and would highly recommend him to anyone who is looking to lease or buy a car

Good buying experience

Walked in one day, picked up car the next. The salesperson, Dan Malcahy, was knowledgeable about the car and it's features. There was no pressure on making a sale. The whole experience was very nice. They took the stress out of buying a car.

5 star

Great service, ask for Nicola if go to Kia , very happy with the purchase .

Great selection of vehicles

They had such a big dealership and so many vehicles to choose from it was hard to pick the one I wanted, and David Weatherston was so great and patient at showing me all the vehicles I wanted to see and going in like a million test drives. He even let me take one home to show my family and friends. I love my car and recommend everyone to him. He is such a great person!

I love my Kia!!!

So I bought a new Kia Rio, my salesmen David Weatherston found the right vehicle for what I needed. I needed something small, great on gas and affordable. He showed me the rio and I fell in love. I will recommed everyone to him. He is really good at what he does. Ask for him, and you won't regret it.

Great dealership!

I bought my acura from David W (little dave), and he showed me both a kia and acura. It was hard to choose but had to go with the older acura because it had what I needed. He knew both products so well and he was able to tell me the differences.

Great experience

My experience was great, David Weatherston really helped me out a lot getting me a great deal on my Ford. I was looking for preowned vehicles in my budget and he knew his inventory well. He found the vehicle that I will like and can afford. I love my car.

relatively painless

David Weatherston make this process simple and painless, not like previous experiences, we are so glad we make the decision to stop by this dealer, will definitely referred my friends and family

Excellent service

I was only in the early stage of my buying process until I found this excellent dealer with a charismatic and friendly sales person, David Escobar not only took the time to show the benefits in detail but also got me a great deal that I couldn't refuse, I will definitely recommend this dealer and my salesperson David Escobar along with his manager Jhon Ress and Joe D.

Very helpful

Great big dealer, showed me many cars until I found the one I loved. David Weatherston was very knowledgeable. I am sending him many cars. Ask for him next time you go there.

Amazing Service

I bought a kia recently from there David W sold it to me. He was great very helpful and funny.

MDX Purchase

The Entire Team was great. They worked with me from the time i walked in to look a MDX to drove out with my new MDX. Tim Mclean provided me an excellent customer care. Paul Balice did an excellent job finding my requested color combination car in an expedited way. Andew Tomlinson gave me an excellent deal. Try Ed napleton before you buy your next Aura. Ask for Tim Mclean.

Mohamed abdalla is awesome

Mohamed. Is the best seller he gave me the best deal

Great customer service

The sales person Moe was nice and not pushy at all. He answered all of our questions and showed us what we wanted to see. Entire process was completed quickly and without a hassle. Very professional. Definitely would do business here again.

Mohamed Abdalla is the best

Mohammed abdalla was the best out of all the employees. He helped me a lot and had very affordable prices and amazing cars. He is one of the best dealers I have ever met! I recommend ed napleton kia of Elmhurst because they are all very kind and many more reasons. Thank you.

great service

Couldn't be happier with our purchase of a used car at Napleton Acura/Kia. Nikola was very helpful in determining what car we should purchase and that it would fit in our budget. He jumped through hoops to make sure we were taken care in our car buying experience. Thanks!

Outstanding customer service

Coming from a family of car sales people I was really impress with the service provided by the dealer, overall 5 stars in every department, my salesperson David Escobar and Ken the manager were extremely helpful, I will recommend Napleton to everyone of my friends and family.

Thats why I come back

this is my third car from Napleton since I found them 8 years ago The sales department is always attentive and helpful the service department has always got the job done on my car when needed I highly recommend Napleton !!!!

Great service overall

Great service at every department, this is not my first time at this dealer but it is the first time I write a review and if it wasn't cause the sales department over delivered to my I wouldn't take the initiative, my sales person David Escobar was very detail in every aspect and the management staff Jhon Res and Ken help get a great deal, I would gladly recoment this dealer and specificly David escobar

used vehicle purchase

I was very impressed with the friendly service and enjoyable experience with Ed Napleton Acura Kia and thier salesman Kyle. Purchasing a vehicle can be a trying experience, however, everyone made the evening no stress and no pressure. The vehicle was extremely clean, we were VERY impressed. went to other dealers prior, and would recommend to everyone wanting to purchase new or used vehicle.

Ed Napleton Acura Kia of Elmhurst Review

My experience with Ed Napleton Kia of Elmhurst was an excellent one. When I first began my car buying journey, I met David Escobar at the dealership. He took me on multiple test drives and showed me several different models of cars on the lot and their options. Everyone at this particular dealership was helpful and very attentive. I was pleased with the attention I received since it was my second week of visiting dealerships and was not greeted as well at some of the other locations. So, this was a nice surprise. David Escobar and the entire Napleton team went above and beyond their customer service abilities and patience was greatly appreciated. That alone was one of my determining factors on deciding to purchased a New Kia and will recommend Ed Napleton to all of my friends and family. I can honestly say I am happy with my new car and the dealership I chose. Maria Coan

Great experience

Great experience buying a 2016 RDX from Margaret. We wanted an exterior and interior color combination that wasn't very common. But Ed Napleton delivered the car with minimal wait time. We contacted all the local acura dealers and had some unpleasant experiences. We got lucky to get with Margaret from the beginning. She is a very genuine person, you can trust what she says. She kept us up to date on the status of the car and was always extremely respectful of our time, no delay tactics. Once the car arrived, she got us going ahead of time on the financials so that we didn't have to spend a lot of time with the finance manager on the day of the purchase. Ed Napleton offered us a great price for the purchase as well as for our trade in and Margaret was very pleasant to work with throughout the process. Would definitely recommend.

Good experience