Ed Morse Sawgrass Auto Mall

Excellent car, excellent service

We thoroughly enjoyed Dana and Shelly and are already considering purchasing another from them. Great people and competitive prices, we walked in a customer but left a friend. As cliche is that sounds, it is truth. I truly left feeling like I not only got the best and safest car for my family, but also received a price that was fair and competitive.

Excellent, professional new car transaction

Actually, I would like to commend the team of Sammy BALKIS, Jay NEGRON, and Bret BARNES on their magnificent transaction. I had several issues. They were happy to accommodate me. I would highly recommend this dealership.

Easy and Quickly, service very professional

The personal and facilities is very good, have every thing do i need

Excellent customer service .

We received excellent customer service from beginning to end. Our salesman delivered our new car to our house, since we had 3 cars at the dealership.Thank you.

Waste of time and Horrible service

Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, Braman or any dealer, but not here. HORRIBLE customer service, and lie after lie... can't image a luxury brand like Cadillac will do nothing about this. What a bad experience. I had to hunt down Larry, my service advisor, for over a month to get an appointment. I have texts, calls, etc. He finally responds and tells me to come in a few weeks because he is "slammed"! Mind you we are bringing back the Escalade to fix items that he didn't fix the last time we took the car in. He asks me to text him at 7am so he can confirm with me he can get me a loner car. I text him and he confirm and I send my wife on our daughters birthday to drop off the car and leave it for the service and other fixes. She arrives and Larry as soon as he sees her picks up the phone and pretends to be on a call, just points to her and waves her with his hand to tell her to wait for him inside. She goes inside and waits and waits. Nada... never mind that we have an appointment, never mind that he knows we've been trying to get a hold of him for weeks to get the car repaired. She gets tired of waiting and goes into the Enterprise office to ask if they have cars and if there is anything she can do to speed up the process since she has been there for 30 minutes waiting on Larry. They tell her they don't have ANY loaner cars available. So she decides to leave. Larry sees her leave and goes after her and tells her to wait longer that he will get her a car. Obviously she doesn't believe him since he had CONFIRMED the car with me at 7am that day... so he lied. I then called the service manager or something like that, a guy named Mike Byrne. Left him 2 voicemails letting him know how upset we were and you know what he did... NOTHING. No call back, no text, no email. Just ignored it. No wonder Larry does handles his customers like that. His managers don't even return customers calls. (BTW, I was never rude, disrespectful or in any way offensive towards Larry or Mike. I shared the same story and asked for a call. Nothing more.)For what I see Mr. Ed Morse must be pretty successful in his endeavors, since I see his has multiple dealerships. A little advice Mr. Morse; you would do better if you had managers that made customer service their TOP priority. Sometimes when a business grows too large these details fall through the cracks. It happens... and that's why these platforms help, to let other customers know where each business is failing (or thriving) so that they hopefully avoid the same or similar bad experiences. In the end I took my car to Vera Cadillac, and the service manager was VERY polite and professional. He resolved my issue with courtesy and efficiently. No drama. Didn't have to wait over a month, didn't get lied to and he was on point, didn't have to wait at all. Thank you! I have owned several GM cars for over a Decade. I bought the new Cadillac Escalade when it just came out 2 years ago... got one of the very first ones. I went out all the way to Daytona to Ritchie Cadillac to buy it. And it has had several issues like most new models do on their first version out. But the car is great. The issue has been the service from Ed Morse Cadillac in Sawgrass. I hope they address this so they don't piss off more customers. BTW Larry, my name isn't Mr. Carrillo. It's Mr. Martinez. That's my wife's last name.

Great experience

Excellent from start to finish. Daughter's first car. Lucky Luciani also sold us a Suburban LTZ five years ago. Everything was explained to us in detail. Great service

Awesome dealership and sales professional!!!

I am a repeat customer which drive 45 miles from Kendall to lease a new Buick Enclave. David Miller was awesome and made my experience hassle free. Highly recommend the dealership and David.

Stay away from this dealership

I had extensive work done on my 2002 transam ws6, rear differential rebuilt, bearing wore out in a little over a year. Why. I had four struts put in, and they bounce like there cheap or not the right part, and that's after they couldn't find the right parts and made me wait five days before they could find a part. Also had steering column taken apart for rebuild of security system and left stealing column loose. They replied it was loose when I brought it in. Don't you think with all the money I spent, I would have had that fixed also, well they took the word of the tech who lied. I also had my transmission worked on. And it was brought back and said it is now another problem. Twice I had to pay. I have always taken my car to Ed morse paying top money for repairs expecting quality work, and also by the way I baby my car and drive it normal, I don't understand why I get service like this from a dealership. I tried to respond back to the service that does this review but my iPad won't let me sign on to the dealership.

They make you feel like family

Ed Morse has become one of the more pleasant retail experiences one can go through. Kenny Carter helped me with a vehicle 5 years ago and was stellar then and just helped me with a new vehicle as was stellar again.

Talk about responsive!

I absolutely feel this is the best customer service anywhere. Every time I call Wayne with an issue his response is always 'we will take care of it' and you always do!! I will only have my car serviced at Ed Morse Cadillac/GMC

Easy, non pushy, great buying experience

Went in with a particular car and number in my head of what I would pay. Eric was the most non ushy easy going salesman I have ever met. I can be a bit grouchy and he took it all in stride and humor. Next time we need a new vehicle we will definitely make the 2 hour treck to Ed Morse Sawgrass and will hope Eric Durand is still with them to sell us a car

Straight foward!

Bill, Brent and Caleb went above and beyond help me find the vehicle that would best fit my family's needs for a price I could afford. Customer service was unparalleled and exceptional!

Awesome!

I had a wonderful experience with Ed Morse Sawgrass Auto Mall! The people are very professional and polite. They exceeded my expectations and I would highly recommend purchasing a vehicle here!

A+ Status

Very courteous, quick and very though. Staff were very friendly and efficient.

Awesome Team Great Price Great Staff

Great Service. Patience. Helped me nail down all the details on my custom ordering of 2016 Camaro SS. Constant updates on the status of car build. Prepped car for delivery and received in perfect condition. Kenny Carter and the whole team are outstanding

AWESOME EXPERIENCE!

I leased a Chevy Trax from Will Haddad! The customer service, patience, personality, knowledge, and overall ability on how to deal with each type of customer is the reason I leased that vehicle from him. The Customer Service Manager was also a delight to deal with, no pressure, and a genuine desire to be helpful and friendly! I will definitely refer people to you both!

Great dealership

excellent experience and service, David Miller is helped us with our last lease and made this experience seamless and pain free. Definitely recommend his services.

GREAT EXPERIENCE AND STAFF!

I purchased a 2013 Mocha Metallic Steel Platinum Cadillac Escalade from Ed Morse. I actually found the vehicle on line at 0630 Saturday am. I Was contacted by Johnathan Funsch via phone around 0900. Spoke with him, got details about the car, got my questions answered and was able to start the process of purchasing the car. Being a previous Escalade owner, I knew exactly what I wanted and Ed morse had it! Knowing I was on a time constraint and mission, Johnathan made me feel comfortable and confident making the 4 1/2 drive from North Cental FL to South FLORIDA to test drive the car. Within hour of arriving we were signing paperwork for the purchase. NAFEZ Fares and Johnathan made this process easy and stress free. I will not hesitate to refer friends, family, and be a repeat customer! Thank you very much--Def worth the commute! Thank you for getting me into my Escalade--I LOVE EVERYTHING ABOUT IT! Le Mowry OCALA, FL

How I met "Yukie"

Drove over from Naples, and will do it again when this lease on my beautiful Yukon XL is up! Been in sales all my life and I know good customer service when I see it. Very friendly staff , in a clean facility, all willing to help with my needs. I love efficiency and a good deal! I found it all with Bill Fuller, Jonathan the computer Guy, and Brady the moneyman....Team effort makes for Happy customer...me!

Great Place and Great attention for Custumers !!!

Great experience, Great personal attention, full information about the car and all details, very respectfull and high quality sales consultant... definetely the right place to buy a car and come back for more... sounds too much but it is true.

Friendly Salesman

I purchased a 2015 Sliverado 1500, I could not have asked for a better salesman and supporting staff that helped me get the truck of my Dreams !!!

DON'T BUY

Don't buy from this dealer,they make me fly from Atlanta Georgia to Florida by giving me a wrong information they so greedy and selfish,the sales man,customer service ......all thing unbelievable,who ever get a chance to read this watch them out very carefully beware.

Wrong Diagnostic Since The Begining

You can read the story in the following email that I sent to the Service Manager..but, he never answered:Hi,I am NOT "COMPLETELY SATISFIED". In fact, I am very disappointed with your services and diagnostics. I think I talked to you in person last week with one of the Technician and I was hoping, and also asked, for someone else, bedside the tech, to test my car. I was hoping you will test it, because the Tech, in front of you was saying that he didn't feel nothing wrong with my car. After been in your dealer for more than 7 times, testing, fixing, drooping and picking of my car. I got it back with the same problem, but yesterday...even worse.I am not a mechanic or tech, but if someone bring me a car shaking, the first thing that I'll do will be checking the wheels. Don't you think? That is what I asked, but after all this situation, i just got told yesterday that my wheels are bad. I am very frustrated with this, because I can understand the following questions. Why you charged me $120.00 (GMC told me will be $85.00) for re balance my car if the wheels are bad? Why did I receive my car after you replaced the axle with the same problem and they told me they tested and it was fine? Why the Technician, in front of you and me, admitted that he didn't know that the problem it was the car was shaking it? he said that he just got told that he had to replace the axle. Why no one tested my car since the beginning in a highway? I assuming nobody test it, because they returned my car all the time like it was fine. Why I have been hearing since the beginning justifications and arguments? After I tested my car yesterday with your wheels, the car was better and shake a little bit (For me it's fine like that) but, when they put my wheels back... my car got worse.I am just writing you this, because I believe you and the people who handle the dealer should know all this things.I am not planning to go back to your dealer never and ever again. A great service will show better in difficult situations. It is easy to provide good service in easy situations. I hope you can understand my frustration.Thanks for reading this.

Great experience

One of the best car purchase experience to date. No pressure, no haggling for a descent deal. Made the wife and I feel real at ease. Thank you! Eddy & Lucy.

Great Service and Great People

As usual, service at Ed Morse Cadillac is flawless and efficient. Todd Nakonechny has always provided exemplary service and takes a personal interest in making sure that the service is done right.

Excellent Experience

We were very pleased with our treatment from salesman David Miller and his manager (Brett). We leased a 2015 Encore and have been very pleased with it. We subsequently recommended the dealership to our son and his wife....they leased an Enclave and they, in turn, recommended the dealership to his wife's parents. They (the wife's parents bought a Buick Enclave. WOW!!! Way to go Ed Morse Sawgrass...three vehicles in less than two weeks.David went over all the features of the vehicle and was very professional and easy to work with. We've already stopped by for a "pitstop" car wash...in and out in no time. GOOD JOB!!!

Great Dealership - Great Dealer

Dave Miller is by far the best car salesman I've ever dealt with! Very honest and extremely helpful from beginning to end ! Dave was more than happy to work with me on line and gave me exactly what I asked for and exactly the price I asked for. Dave made sure I was completely satisfied and true to his word. I strongly recommend using Dave to purchase your next vehicle! Thank you Dave for making this purchase the easiest ever. Sue

The Only Place to Go For Your Caddy

Always a pleasure to deal with everyone at this dealership. Friendly & accommodating. Knowledgeable, courteous, & always there to answer my every concern.

Great Salesman, Mr. Julio Martinez

Our salesman Mr. Julio Martinez did an outstanding job finding the right vehicle for us. I am very pleased with my purchase of a 2015 Chevrolet Colorado.

Purchased an almost new 2015 Buick Regal GS

I flew in to Fort Lauderdale last week to purchase a rare, 2015 Buick Regal GS with a manual transmission. From start to finish, the experience was positive and top notch! Because I live out of state, I negotiated freely prior to commiting to fly out to purchase the vehicle. I negotiated with/through Jonathan Funsch, and he was terrific and helpful. I must admit, the internet price advertised was a really good price to start (and I told them this after we agreed on a final price), and Jonathan asked me what price would earn my business. I gave him a price that would be acceptable as well as an ideal price. To my joy and surprise, he got back to me with a price that was $100 BELOW my ideal price. In other worse, he did better than the best price I asked!!! After that, David Hughes helped with the rest of the sale, arrangements and paperwork. He was extremely kind/pleasant, knowledgable, and a generally good guy. He even picked me up from the airport and made sure as much of the paperwork was done in advance before I arrived to same me time. He's even been in touch since the sale, just checking on me and the car to make sure everything is going smoothly and that I am satisfied. I can tell you that I am! The whole experience was really great. I am thrilled with my car and the price was better than anything else in the country--I looked! I couldn't be more thankful for all the effort and courtesy from the entire staff I met/worked with at Ed Morse Buick at Sawgrass. Thank you! Paul

Wonderful buying experience!

I flew in to Fort Lauderdale last week to purchase a rare, 2015 Buick Regal GS with a manual transmission. From start to finish, the experience was positive and top notch! Because I live out of state, I negotiated freely prior to commiting to fly out to purchase the vehicle. I negotiated with/through Jonathan Funsch, and he was terrific and helpful. I must admit, the internet price advertised was a really good price to start (and I told them this after we agreed on a final price), and Jonathan asked me what price would earn my business. I gave him a price that would be acceptable as well as an ideal price. To my joy and surprise, he got back to me with a price that was $100 BELOW my ideal price. In other worse, he did better than the best price I asked!!! After that, David Hughes helped with the rest of the sale, arrangements and paperwork. He was extremely kind/pleasant, knowledgable, and a generally good guy. He even picked me up from the airport and made sure as much of the paperwork was done in advance before I arrived to same me time. He's even been in touch since the sale, just checking on me and the car to make sure everything is going smoothly and that I am satisfied.I can tell you that I am! The whole experience was really great. I am thrilled with my car and the price was better than anything else in the country--I looked! I couldn't be more thankful for all the effort and courtesy from the entire staff I met/worked with at Ed Morse Buick at Sawgrass. Thank you!Paul

Ed Morse Sawgrass Auto Mall stand by their product

Brought in my 2013 Volt due to a drivetrain issue. Dealership represented my problems with GM and was authorized to make repairs even though my original warranty had expiered. They value me as a customer and couldn't have proved it more. Thank you service manager Dave Harris, Thank you Service writer Adrian Todd, thank you Ed Morse Sawgrass Auto Mall.

Best experience!

Bill Faulk best car salesman I've ever met! Very honest and extremely helpful from beginning to end ! Bill was not happy until we were completely satisfied! Very true to his word and never let us down :) I strongly recommend using Bill as your salesman for your next vehicle !! Thank you Bill for everything Michelle and Abe !

5 stars

Every one was very friendly and professional , Jay Negron was very patient and helped me with the lease numbers, my salesman Brian Garcia took his time with us ,took us on 3 different test drives, he was available to answer my questions when ever i phoned him. Finance was a smooth process over all it was a great experience better then any other time i have purchased a vehicle. I will definitely be back to see Brian and the team, thank you for being so courteous and i will recommend to any one i know car shopping.

Surprisingly pleasnt, low pressure transaction

Headed out last week to a west palm beach dealer with a heavily-researched and negotiated deal on a chevy silverado ready to go. On a whim, stopped in to Ed Morse on the way up north to check out the finer Sierra and see what could be done, not expecting anything close to the $10k off sticker chevy was offering. Ended up buying one from David an hour later. From the moment I walked in it was a no-games, pleasant experience. I had honest, face to face contact with the sales manager (no hulking beast in a tie looming from behind a high desk constantly staring the deal down) and David oversaw all the details as I hemmed and hawed between the chevy and gmc. I walked away from the best car-buying experience I've ever had - hands down. Can't recommend the team at Ed Morse enough. David, especially, deserves high marks for professionalism and working hard to get a superb deal done.

Excellent experience!

Great dealership! Transaction was smooth, quick and enjoyable.

Service Department

Your service staff are nothing short of exceptional. I never thought taking my car in for service would be as effortless three years after purchase. My new service writer Adrian Todd knows his product and puts forth a warm friendly assuring demeanor that makes you believe your car is in good hands. From the person who first sees to your car when you arrive, to Adrian, up to the department manager Dave....everyone treats me like the new customer I was three years ago. Thanks Mr. Morse for hiring the people who possess the skills to make life's bumps in the road....a little smoother.

So happy with my new car

Ed Morse Sawgrass Auto Mall 14401 W Sunrise Blvd Sunrise, FL 33323 Sales: 1-954-526-9213 Service: 1-954-526-9213 Thank you for taking our survey! Your comments are very important to us as we continue to strive to improve our service. It would be greatly appreciated if you could share your experience with others. Please share your story with others.Simply follow these 3 easy steps:Copy your feedback belowClick on the logos below to write a review.Paste your feedback Here is your story: It is my first time leasing a car and i got the one i wanted. Dana Thrashsr was extremely helpful and not at all pushy. I dislike sales people that are pushy and pressure me to make decision right there and then. I have left two other dealerships dur to this and they were offering me the same deal and closer to my home. He answered all of my questions and made the process easy for us. I told him my price concerns and he did what he could to mk it happen. I am very happy with my new 20q5 Buick Enclave, just nervous about staying within our 12k miles. Never leased a vehicle before so that is all new to me.

Great Dealership

This was the best cary-buying experience I have ever had. Absolutely no pressure. Salesman was the best! I'm glad I drove 49 miles to this dealership. When I'm ready for a new car, I will first contact Ed Morse Sawgrass and Bill Fuller.

Recent service at Ed Morse Caddy

I came to Ed Morse for a recall and maintenance service. As usual,my service provider was very helpful. He took care of me right away and was his pleasant & couteous self. He escorted me to the waiting area and helped me prepare a a cup of coffee from the courtesy area. When my service was complete my vehicle was returned to me washed and vaccumed, looking brand new! Thank you!

Ed Morse Sawgrass Buick in my opinion, is great!!!

My wife and I had gone into Ed Morse after my contacting them on the internet and telephone. We were treated with great respect and they listened to everything we were looking for in an auto. We wound up with a 2015 Buick Enclave. We Love It!! The salesman was very knowledgeable and showed us exactly what were looking for. I have never gone into an automobile dealership where I did not feel as if I was being pressured. At this dealership, I never felt my wife and I were put under any pressure. The service department is excellent. We dealt with Aldo Ducasse who answered numerous questions and is very knowledgeable, not to mention excellent in customer service. Our overall experience with Ed Morse Sawgrass Buick was excellent!!!! I would recommend this dealership to anyone looking for a very comfortable way to get their next vehicle.

Flat tire, packed with other cars, still out in co

I arrived at the dealership with a moderate leak in one of my month old tires purchased from the dealer. They were packed, but still able to service my vehicle & get me on my way within a couple of hours.

The Only Place That I Will Purchase a Car

We recently purchased or leased our 9th vehicle from Ed Morse Sawgrass, and I wouldn't shop anywhere else! Our salesmen are Fran Smith and Kenny Carter and I can trust them to deliver the best deal on the vehicle I want in a highly professional manner. They are courteous and take time to make sure that my wife and I understand all the nuances of our new vehicle, assisting in setting up the Onstar, XM and wi-fi connections. They follow-up to ensure that all is well and are readily available to answer questions or solve any problems that we may have. As for servicing our vehicles, Todd Nakonechny is absolutely the best service professional that I have ever dealt with in over 40 years of purchasing GM vehicles. Both of our vehicles are always serviced at Ed Morse for everything from normal maintenance to warranty repairs, including new tire purchases. We look forward to continuing our car buying experience with Ed Morse Sawgrass for many years to come, and I highly recommend them to anyone seeking a new car or truck. Ron Z., Weston, Fl.

service has aways been outstanding. thanks Todd.

Thanks Todd for all your expertise and hard work through the years.

Recall

We are snowbirds who chose to have recall we formed in Florida. Dealership is close to where we are staying. Very prompt in service. Got us in and out. Checked fluids and tires.

Great Service and Lots of Cars to Window shop

Ed Morse Sawgrass has excellent service and a great variety of cars to view while my vehicle was serviced. Even though I arrived ahead of schedule, they quickly completed the oil change while I worked on my business computer through their complimentary WIFI. I also had a chance to view some great muscle cars in the showroom for my "Bucket List" of cars that I want to own. James, the service rep quickly took care of all the necessary details and got me back on the road quickly. Keep up the Great Work!

Great Service!

Great and efficient service, had my Cadillac back quick! Always happy to go to Ed Morse where it's like a family reunion!

Excellent Service and Great Service Advisors

When I made the appointment for my first oil change on my 2014 Chevy Cruze I was told that James will be my Service Advisor,I had a 7:00 am appointment. I got to the service Dept 10 minutes prior to my schedule appointment and parked outside the service entrance at 7:00am when the door opened I drove my car in to the service area and James Connelly took my key. I went to the showroom where I waited until my car was completed. Shortly after James brought the service sheet for me to sign and told me it will take approximately one and a half hours. My car was ready at 8:13am and James came with the invoice and read for me what was done to my car based on the 2 Year Maintenance Program. I also got a car wash. I was happy with the service I received. Yvette Richards ...Happy owner of a Chevy Cruze.

Cadillac Service Dept is top notch

My CTS-VSport had a recall and needed to be serviced. I didn't make an appointment just drove in, Larry immediately took care of me, got everything ready, and I was off to work early in the AM. Larry is an amazing Service Manager and always treats me with top notch customer service. Larry would lend you his car if he needed to, and he has done so in the past. EdMorse is lucky to have him! EdMorse is the closest dealership to my residence, but even if I didn't live so close, I would still service my vehicle here. Thank you, Domingo Ponce

Great Staff

Having just moved back to Ft Lauderdale after a year in New York City we decided it was time to get my wife a new vehicle. We stopped in to the Ed Morse dealership because of the convenient location just off I-75 near the Sawgrass Mall. We had not looked at Chevy's, in fact I haven't owned a Chevy in over 20 years. We had already looked at everything from Acura's to Smart cars and my wife was becoming less interested by the vehicle. Well when we walked into the showroom and she saw the Chevy Spark our search was over. It is the style and shape she likes, was affordable and has all the bells and whistles from a technology standpoint. She was sold but we still had to deal with a salesperson which can go either way. The good news is, we met Steve Lawrence. Steve has a great demeanor, is eager to help without the aggressiveness and made buying a car from Ed Morse an absolute pleasure. The process was easy, hassle free, handled professionally and a true departure from our past buying experiences at other dealerships. My wife and I are greatful for Steve and the rest of the staff at Ed Morse and look forwards to doing more business with them and Steve in the future.

Todd Rocks Ed Morse Sawgrass Service Dept!

Brought my SRX work and in for oil change and recall work. Once again Todd's service was exemplary! He outfitted me with a complimentary rental car while my car was being serviced. At this point I have to say it is actually a pleasure bringing my car into Ed Morse service. Never thought I would ever think that. Todd Rocks! Thank you

Another great service experience at Ed Morse Chevy

Another awesome service experience when I brought my 2014 Z/28 in to have a side marker lite bulb on driver side... while I waited ... out in about an hour ( without appointment ) Kudos again to the svc dept !!!

Great Place

I bought a Sonic 2015 and got exactly what I wanted. My salesman Tom Motsis (spelling probably wrong) went all out for me and searched GM inventory to find what I wanted because the model and color I was looking for was not on the premises. He made it so easy, and I went home the same day with my new car.

Excellent No Pressure, Professional Experience

My purchase experience at Ed Morse was about about as good a car buying experience as possible. - The entire process was very easy. - The car was as advertised in excellent shape. - My salesperson treated me with respect and made me feel very comfortable asking and getting my questions answered. - I was greeted warmly by everyone I interacted with. - They gave me a very fair deal on my trade. - The financing process was simple and handled in a professional manner. - The promised me free service for 2 years / 24 months and made sure to schedule my first free service appointment before I left the dealership. - They also made me feel welcome to stop by and have my vehicle washed, etc. when I am in the neighborhood. - Feel like they are "my dealership". I highly recommend them and would definitely buy another vehicle from Ed Morse Sawgrass.

Highly Recommended!

I had been looking for a 2015 Cadillac Escalade Premium in the Granite Metalic color. After having had a few trying experiences at some of the competing dealerships, I located a unit at Ed Morse Sawgrass. I was professionally assisted from my first phone call inquiring about the vehicle through driving of the lot with the Vehicle I wanted at a fair deal. It was well worth the drive from my home in the Orlando area to receive the white glove treatment I received from Ken, Dennis, and Tony. I would highly recommend the dealership for anyone who wants to purchase a car in a no nonsense atmosphere with lots of respect.

First rate service

As always the service is first rate. The Service Manager, Larry, knows me and got me going with a rental right away. Car came back clean.

Great team!

Extremely pleaseant! Everyone was very friendly and Todd kept me up to date on my vehicles progress. Great team they have

I,m a happy C7 owner

Everything I have brought my C7 in for has been handled in a professional and timely manner at every level of my interaction with The Ed Morse Sawgrass dealership and representatives. Thank you

Repairs on my Corvette 05

My service writer was Mr Quick, and he kept me up to date on the repairs of my car, he also explained to me what the repairs would cost prior to the repairs and couldn't be happier with his work ethic's. Love doing business with Mr Quick and Ed Morse.

Factory Recall

I bought my car in for a factory recall. the work was done in less than 2 hours and was completely satisfied. JJ Varela was courteous and professional, and I was surprised that it did not take as long as I thought it would. I would be going back to have my car serviced.

Great Experience

After extensive online research I narrowed the list of vehicles I actually wanted to see and drive in order to make a final decision. When I arrived at Ed Morse Sawgrass the salesperson was highly knowledgeable and informative about the vehicle without applying pressure. After seeing the other vehicles on my list at other dealerships, I determined the vehicle I had seen and driven at Ed Morse was at the top of the list. Price negotiations were professional and the car was beautifully detailed and the gas tank was full when I picked it up. As a bonus, the salesman facilitated my turning in a lease vehicle at the same time. Again, very knowledgeable and professional and painless on my part. In summary, I am very pleased with my experience at Ed Morse Sawgrass and will highly recommend them when the opportunity presents itself.

Black Z/28 w/ air conditioning & low VIN # SOLD !

My salesman, Lucky Luciani, contacted me about a Z/28 that was available & I came in, saw it, sat in it, started it up, ( I would have driven it, but it was raining .... made an offer, got approved in very quick time, filled out paperwork & drove it home a few hours later with a GIANT smile on my face !!! Lucky & the whole group there were great to work with including, Bob at the front desk, Tony in finance & then the next day I had to bring the Z/28 into service for an open recall on the ignition keys. The service experience was just as AWESOME as the Sales experience !!!

Wonderful overall experience

I could not have imagined a better overall experience when I purchased my 2014 GMC Terrain. Bill Fuller is by far the BEST salesperson I have ever worked with, and this was my fourth vehicle that I have purchased through him. The finance staff, and Randy Hoffman the Allstate representative made the process so easy while saving me money and setting up payments that I can afford. Thanks and I will always come back to Mr Fuller & Ed Morse Sawgrass Auto Mall!

Honest staff and great experience

I leased a new GMC terrain at Ed Morse sawgrass auto mall and Julio Martinez was my sales rep. He went above and beyond to make me happy and was so patient with me! It was a great experience and I recommend the dealership and Julio!

Extremely efficient and painless.

David was overwhelmingly accommodating as I had to come in from Key West to pick the Escalade up. I also had communicated that I needed to leave by a certain time because of a prior engagement. He made all of it happen in what most would consider was an unreasonable amount of time. His communication with me from the beginning when this truck arrived on at the dealership to delivery was unrivaled. I have had many experiences buying new vehicles but none as painless as this. The management and supporting staff all made me feel welcome and that my time was important. It was clear they valued my business and I remain extremely grateful for their service and highly recommend this dealership.

Great service department

I brought my 2011 Buick Enclave in for an oil change, tire rotation and new brakes. I thought I needed new brakes because when I took my car to another dealership for the last oil change, they said I needed new brakes but I could possibly wait for the next oil change. To my surprise, Aldo said I didn't need new brakes this time. I feel like I can really trust this dealership and will be back!

Great Purchasing Experience

It was actually my mother who purchased a 2011 Cadillac CTS. We had discussed in advance what she was willing to pay less her trade and the negotiations were fair and very courteous. We paid a bit more than expected but the car is immaculate and with very low mileage. My compliments to Dennis Hernandez and Bob, the sales manager, who's name I have forgotten. My apologies. My mother can be abrupt at times, and without filters, however, these two gentlemen were professional in every sense of the word. Thank you to both of them for having the patience and flexibility to make this deal happen. I will be happy to recommend your dealership to all my friends and family. We passed some dealers on the way to you and even stopped at others. I am happy that Ed Morse Sawgrass was our last stop. Best Regards, Michael Zangrillo

First Class Service

I took my SRX back in for alignment of the headlamp they installed this past Tuesday. I was given a same day appointment when I called and spoke with Todd in service. Todd on this experience as well as my previous visit to Ed Morse was very professional and personable. Not only did Todd have my headlamp fixed right away but I noticed he had fixed my remote control which was missing the Cadillac emblem that had fallen out and was lost. Attention to detail and exemplary service is very rare these days. Not only has Ed Morse Cadillac made me a fan of their service department but have also made me proud to be a Cadillac owner. Job well done! Thank you

Best dealership I have ever encountered!

Love my ATS! Love Todd the service professional and love this dealership ! There are none better!

Service Department - Dishonesty

Details are below, but in summary, service department representatives at Ed Morse Sawgrass were dishonest, attempted to charge $850 for a parts replacement which clearly was unnecessary, and which it is possible, if not highly probable, they never intended to replace. I cannot say it strongly enough...do NOT trust this place. I refused to have the work done and had it towed to another dealership where I received superb and (most importantly) honest service, and where my problem was fixed for a fraction of the $850 cost, without an expensive part replacement. Details of my experience and links to similar experiences by others are below. I lost all keys to my Buick Roadmaster and had AAA tow it to Ed Morse Sawgrass to have a new set made from the Vin #. Gabriel, the Ed Morse Service Advisor, who seemed very polite and helpful, told me I might not be able to make a key from the VIN and suggested that, since the car was an older model, the locks might have been changed at some point, which would mean a VIN key would not work. I explained I was confident the key lock cylinder was the original factory equipment. I then asked that he make a VIN key as a first step because that should work. Ed Morse Sawgrass then SUPPOSEDLY made a key from the VIN #, after which Gabriel called to tell me they had made the key; as predicted, it didnt work; and the ONLY solution was an $850 replacement of the lock cylinder (which would include the cost of 1 set of keys and reprogramming them). In response to my detailed questioning, he told me it was NOT possible the key they made was bad because the whole process of making the key is computerized and errors are not possible. Further, he said anyone who made a VIN key from the VIN number would end up with the exact same key because everyone had the same VIN database. He reiterated that my ONLY alternative would cost $850 for one set of keys. I then went into the dealership and tried the key myself. Gabriel was not there, but his partner was. Imagine my surprise when I picked up the key to try it and found it had no teeth in it and looked suspiciously like a blank. When I tried the key, it did not work. When I voiced to Gabriels partner that the key had no teeth, his response was sarcastic, rude, and unhelpful. He said Gabriel had already told me the key was bad (a direct contradiction of Gabriels statement that errors in making the key were not possible because the process was computerized), and they were waiting on a new one. Since I had questioned Gabriel in detail to be sure I understood exactly what he was saying, and he had INSISTED an $850 lock cylinder replacement was my ONLY alternative, Gabriel was clearly dishonest. Furthermore, since I knew keys were made on premises and they had had my car over a week (plenty of time to make a good key), they were clearly not waiting for a good key. As far as I could tell, a VIN key had never been made. Certainly, if they were still waiting for a replacement key, they could not yet assess that my ONLY alternative was an $850 repair. No longer trusting Ed Morse Sawgrass, I then had the car towed to another Cadillac dealer in Pembroke Pines. Their service advisor (Leo) was extremely helpful. There I received SUPERB service, along with three sets of VIN keys (with teeth) THAT WORKED for a fraction of the $850 that Sawgrass intended to charge me for only 1 set of keys and work that did not need to be done. Because this made it irrefutable that Sawgrass representatives had been dishonest, I am here writing the first review of any kind I have ever written. Most of the reviews for Ed Morse are about their sales department. I recommend you see other Ed Morse Service Department reviews by A Google User (at the very bottom of the site) whose replaced parts were never replaced and also A Ramos at https://plus.google.com/103313486161615923893/about?hl=en&socfid=web%3Alu%3Aresult%3Awriteareview&socpid=1&review=1#10331348

Incredible experience!

I have bought and sold many cars over the last 30 years and if I could give more than 5 stars for my most recent transaction, I would. It was the most painless, effortless and pleasant car buying experience I have ever encountered. From the cantor and friendliness of the salesman, Michael to the integrity of the sales manager, Bob to the patience and fairness of the finance person, Brady who seemed to genuinely have our best interest at heart and worked hard for us to get the lowest rate possible; I cannot commend all of these gentlemen enough. Although it will be many years before I need another vehicle, I will proudly and without hesitation recommend Ed Morse to friends, family and acquaintances.

Auto service repair

I first came for service when my brakes were making a squeaking sound. Since then, I feel like I have a brand new Cadillac. Larry Eco-Hauser and Brooks made me feel certain they'd fix my car. I said to my cousin, they roll out the red carpet for you when you walk through the door. Thank you for impeccable customer service!!

Best car buying experience ever, no nonsense, David was...

Best car buying experience ever, no nonsense, David was knowledgeable of the Volt, wasted no time when we arrived (we purchased online), no upselling, and best part has stayed in contact after the sale to lend support. Definitely recommend without hesitation.

Buying a car can be a daunting proposition, especially if...

Buying a car can be a daunting proposition, especially if you are a woman. I dreaded the experience of walking into a car dealership, so I took a deep breath and was ready for a high adrenaline experience. To my surprise this was a wonderful stress free process. Tom Procek was very professional, helpful and friendly. He didn't play any of the tricks and scams that sales people play at most car dealerships. I live in Atlanta, so there was an extra amount of paperwork to deal with in order to register the car out of state. Everybody at Ed Morse went out of their way to make me feel comfortable during the entire process. Bob Hider, the pre-owned manager, was very kind and even allowed me to leave my old car parked on their premises for a few days. I highly reccommend this dealer to whoever wants to have a great experience buying a car, which should be the norm not the exception in today's world.

David is a great salesman that goes the extra mile to...

David is a great salesman that goes the extra mile to make the sale. He was able to follow up with me and find the car I wanted. When it became necessary to complete the deal at my office, he was even willing to come out to me. This is the second car I purchased from him and I'm sure I will buy another one in the future from him.

Very knowledgeable and friendly salesperson. No pressure...

Very knowledgeable and friendly salesperson. No pressure sales and she worked well with us to get us a great deal. Excellent follow-up after the sale. Their finance department works quickly and efficiently. It really feels like a classy, high-end operation. We strongly recommend them.

Bought 3 Cars in 3 Weeks from Ed Morse Sawgrass!

My wife and I first went to look at a few used Cadillac CTS's they had in stock. We found a certified 2011 CTS we liked a lot with low mileage. We negotiated a bit, got an excellent finance rate and drove away in our new car about 2 hours after entering the store. Our salesperson, Dorina was new to the dealership but very personable. The sales manager Bob and Finance officer, Tony were all very courteous, respectful and professional. I strongly dislike the sales run around and gamesmanship most dealers play and was very pleased with the experience. What impressed me the most though, was a few days after we drove away, they called me to come in to pick up a 2nd key we requested and they provided [at no extra cost] and at the same time, they on their own initiative, changed all 4 of my tires with new ones. Usually once you drive off the lot, and the sale is made, no more freebies. This impressed the heck out of me. So much so, that I have since bought both my daughters cars from them with again great service from Dorina, Bob, and Tony. We got a nice 2010 Toyota Matrix and a very sporty 2011 certified Stingray Camaro. Both good experiences and no hassle sales at very good prices. A reputable dealer I highly recommend. This dealer will definitely be my first chose for my next car [I want a gently used Cadillac XTS in 2014].

I recently had to service my vehicle (Aug 2013) at Ed...

I recently had to service my vehicle (Aug 2013) at Ed Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Since that didn't happen, I walked around and noticed the service writer sitting in their office in a heated conversation on his cell phone, again he didnt even look up to give me the 1 min hand gesture, so I respectfully knocked on the door and asked if someone could help me with the service on my car...I really expected more from Cadillac since they push their concierge service so heavily when they sell a car. I really don't think its appropriate to be standing around 15 minutes just to get an employee to greet you in service and thats where it began.I was told the car would take 1-1.5 hours to do a routine service, and I did not have a problem with that, I sat in the waiting area and noticed only 2 other people there waiting with me. So after 1 1/2 hours I get up to check in and see if my car is coming along, and by the look of the person I was dealing with, the car had not even gone inside b/c apparently nobody entered the info in to the computer. I am a patient person, I rarely complain, however, 2.5 hours to get a tire replaced was enough to make me write about the bad experience. He was apologetic for the amount of time it took to replace a tire, yet I really felt like the folks over at Ed Morse Cadillac could have done a much better job overall.I would not recommend this dealership to anyone who needs cadillac service, find another cadillac store...you have been warned!!!

I waited about 4 days to hear back from the bank, but...

I waited about 4 days to hear back from the bank, but David stayed on top of it and got me a wonderful deal, an offer I couldn't refuse! He was very knowledgable about the vehicle I was interested in, the 2013 Regal GS, he went over the specs of the car detail by detail! Over all, David and the other employees at Ed Morse were very welcoming and helpful. I would definitely recommend this dealership to anyone!

I have used mechanics the world over,I have lived almost...

I have used mechanics the world over,I have lived almost everywhere and first off if you are hard on your car or have mediocre funds you can still find honest hard working service and technicians and get the must have repairs and the soon to be done and the no need to worry about it(yet or that's not the problem at all) MOST DEALERSHIPS WILL REPLACE EVERY PART TILL EVENTUALLY WHAT WAS WRONG IS FIXED, well not a master mechanic (s) at Ed Morse in Sunrise,fla. Rob that writes service tickets and actually does the work can absolutely diagnose and had a dogged determination to find a way to help the customer first and doing that well helps the dealership! I would seek this mechanic out if within 250 miles of south fla. also the other service tech Javier is also very friendly and goes above what most techs will do .most women who are reluctant to trust a mechanic don't be afraid to go to ED MORSE AUTO MALL IN SUNRISE AND ASK FOR ROB OR JAVIER, also the Cadillac road side Bruce is also more than your average roadside courtesy mechanic, these three are the real deal and throw backs to an era when a mechanic used diagnostic machines butEXPERIENCE to fix your car . I drive hard, race dirt track, and am willing to have my wife's car towed 250 miles for these techs to work on it that's how much faith and trust I have in these master mechanics.

Malibu

I did a test drive and got some pricing. THey followed up without pressure, answered all of my questions. and gave me the best price. This was the easiest and most comfortable car purchase I have ever made. They treated me very well and did not take advantage of the fact that I was a senior, single female. I am very pleased!!!!!

I called Ed Morse Auto Mall with questions about the...

I called Ed Morse Auto Mall with questions about the Buick Enclave & was referred to David Miller. Dave took the time to answer my questions & suggested I drop by for a test drive. When I arrived he already had a 2013 Enclave ready & waiting to take out for spin. He went over all the features & options that were available. I fell in love with the vehicle & had a very specific wish list. Ray Kurian the Sales Manager wanted to make sure that I was getting exactly what I wanted. He took the extra step to search for the vehicle that I wanted & came up with a beautiful vehicle. The sales process was excellent & the terms were exactly as I had expected. They even purchased my previous vehicle! Antonio Mesa the Finance Consultant had all of the paperwork ready for me to sign & drive so there was not a minute spent waiting. I would like to thank Dave, Ray & Tony for going above & beyond my expectations & making sure that I was 100% satisfied. I will be a lifelong customer. Thank you, Heather B.

Fantastic Experience

The best car buying experience ever! Anitella and Randy were so helpful in the selection process, and Ray made the numbers work! I would highly recommend this dealership!

After moving to S Florida and purchasing my first...

After moving to S Florida and purchasing my first vehicle- Cadillac CTS the last thing I wanted was problems at the dealership. I purchased my vehicle at an Infinity dealership. After 3 months it was schedule for service. I brought my vehicle in at TWO OTHER Cadillac dealerships at got the runaround. First, I made an appointment with a service rep over the phone and the next day when I showed up he was out sick. No big deal. I was handed over to another service rep who was very nice and understood my concerns. He looked over the car, took notes, and acknowledged my concerns. The next day I brought my car in at 8:30 in the morning. By 3 o'clock i received a call explaining that no work had been done on my car. For the record my car only needed some light tuning. I picked up my car after work and the next day sent an email to Cadillac Corporate. I received a call from someone who asked me about my concerns and said they would fix the problem. The next day I received a call from LARRY EACHO at ED MORSE SAWGRASS. He asked me what I was having trouble with and told me to bring the car in. The next morning I brought my vehicle in and right away I knew I was going to be taken care of. LARRY sat me down in his office and IMMEDIATELY began to arrange for a rental. That blew me away. He noted all my concerns and spoke to me with a level of understanding that is rare. I told him i'm new to S Florida and need my Cadillac to run smoothly. I didn't want any games or nonsense. His assistant was there and while Larry and I spoke his assistant offered me some Nitrogen for the tires. I wasn't interested in buying anything and was a bit annoyed, but I didn't say anything. When LARRY and i finished speaking I left feeling a lot better about leaving my vehicle with him. The rental was ready and off to work I went. The next day LARRY's assistant called me and APOLOGIZED for trying to sell me a product when what i needed was service. WOW!!! My car was at ED MORSE for 3 days and everyday I received a call explaining what work had been done. EXCELLENT!!! LARRY EVEN FOUND some coupons I could use to bring my costs down. I picked up my vehicle when it was ready and it was just as I had left it... but better. brakes were tighter, inside carpets were vacuumed, I was good. LARRY IS THE BEST. HANDS DOWN. I was so impressed with his level of communication, honesty, and dependability that I personally met with the Dealership Service Manager, Mike. I told him about the level of service that LARRY had provided and that I wanted to acknowledge that in person. LARRY gets it!! HE KNOWS HOW TO LISTEN, OFFER SOLUTIONS, AND MAKE HIS CLIENTS FEEL COMFORTABLE. I Will ONLY DEAL WITH LARRY or SOMEONE HE RECOMMENDS. PERIOD. HE'S A GREAT PERSON. MEET HIM AND YOU'LL SEE WHAT I MEAN. IF ANYONE READING THIS NEEDS IT.. I WILL BE HAPPY TO CONFIRM MY EXPERIENCE AT ED MORSE SAWGRASS.

Great buying experience!

I went to Ed Morse just to see what used cars they had in stock. Salesman Tony greeted us on the lot and immediately made me feel at ease. He asked me what I was looking for in a car and showed me great New options within my price range. The Chevys were so well-priced that after a couple of test drives I was able to buy a brand new 2012 Cruze right off the showroom floor! Everyone was very helpful including the finance and insurance people. No pushy sales tactics, very friendly staff. It was an excellent buying experience!

Very professional, David found us another rebate that we...

Very professional, David found us another rebate that we weren't aware of, and saved us an additional $750. There was a programming issue on the Navigation system that was discovered the day I picked up the car. David Miller (Sales) and Wayne Quick (Service Manager) were very helpful in resolving the issue and giving me a loaner vehicle for the day. I am extremely satified how I was treated and how the issue was resolved. I love my new 2013 Terrain Denali!

The whole car buying experience was awesome. This is the...

The whole car buying experience was awesome. This is the 2nd time we have purchased a vehicle from Mr. Miller at Ed Morse. He is very helpful, honest, knowledgable and is not pushy and took his time helping us make our decision. When we are ready to buy our next time, we will definitely return to Ed Morse and hopefully Mr. David Miller will be their to assist us.

Dissapointed

Get away from these guys, these people are manipulating customers. They listed a car and asked to call for pricing. When I called, they told me $10,400. Two hours later they added to the listing the price of $12,991. Before calling listing: 2003 Mercedes-Benz C-Class C240 After calling listing: 2003 Mercedes-Benz C-Class C240 - $12,991

Having bought many cars in my life this was the best...

Having bought many cars in my life this was the best experience I ever had. Everone worked with me to get the car I wanted at a price below what I wanted to pay. I feel like a got a deal and not beat. I highly reccommend all of these folks.

David was very knowledgeable about the car and all of its...

David was very knowledgeable about the car and all of its features. He was able to answer all of our questions and has been very helpful throughout the purchase process.

I have bought my last 5 GM vehicles through the Internet...

I have bought my last 5 GM vehicles through the Internet sales department at various GM dealerships. It is a fantastic way of purchasing a vehicle because it lets you work out the details and costs ahead of time. This way you know just what to expect when you go into the dealership. Apparently that is not the way the Internet sales department works at Ed Morse-Sawgrass Auto Mall. The Ed Morse Internet sales department is just another mechanism to lure the naive customer into the dealership. (And I was the next naive customer.)My Ed Morse-Sawgrass Auto Mall Experience...I found a lease deal special on the Ed Morse web site and contacted the Internet sales department. I talked with Jay from the Internet sales department a few times who gave me an estimate of the up front costs, verified the particular car was in stock, and scheduled an appointment to purchase the vehicle. After a 30 mile drive, my wife and I arrive at the dealership. We are greeted by the floor manager and handed off to a sales associate who was given little or no information about our situation. We spent the first hour riding around the dealership trying to find the particular vehicle we were interested in. Turns out that the vehicle of interest was not in stock after all (even though Jay verified it was) so we made a second choice. The sales associate took us to his office; asked us a few questions; entered some information into the computer; and gets up and just disappears for 15-20 minutes. He arrives back with the lease numbers. The monthly payments were more than the advertised price and the up front costs included 2 or 3 significant costs that Jay neglected to tell me about. Time to talk to the manager. About 5-10 minutes later my wife and I are surrounded by the floor manager, Internet sales manager, Jay, and the sales associate. We were told that the reason why our numbers were higher was because Jay forgot a few of the up front costs and we did no qualify for 1 or 2 of the rebates. (There was no mention by Jay ahead of time about qualifying for any rebates.) They came back with a second set of numbers that still were not the advertised numbers. At this point my stomach was in knots and my wife and I walked out. Two hours and 60 miles of driving wasted. Thanks Ed Morse Internet sales department. I did receive a call from Jay about an hour later stating that the floor manager agreed to follow through on the exact lease deal. Are you kidding me??? You are the last dealership I would do business with after what you put me through. The next day I leased the vehicle from Lou Bachrodt and guess what... the numbers I discussed with their Internet sales department were exactly the same when I showed up in their dealership.

Stay away from these guys!!

This is a bate and switch operation. I was encouraged to come see a specific vehicle in Sawgrass & hrs b4 I was to arrive I was informed it would cost 1K to bring the vehicle from another location! Spend your money someplace else. These guys are what give car dealers & salemen a bad reputation.

Terrible experience

I've never had a more difficult time buying a car. We couldn't even get to the point of discussing a price. I would suggest going elsewhere to avoid waisting your time.

I am very happy with my new Buick Lacrosse. Bob Neenan...

I am very happy with my new Buick Lacrosse. Bob Neenan was very helpful in assuring that my purchase transaction was handled in a professional manner.

I worked with Dave Miller and the Ed Morse sales and...

I worked with Dave Miller and the Ed Morse sales and finance staff for the purchase of my wife's new Buick Enclave SUV. Dave did an excellent job in explaining all the car's features and working with us to get the best price. I would recommend Dave Miller and the rest of the Ed Morse sales and finance staff!

Dreaded the thought of dealing with buying/leasing a new...

Dreaded the thought of dealing with buying/leasing a new car. David Miller and the staff at Ed Morse Sawgrass made it a pain free, seamless and actual pleasant experience. First time EVER feeling this way and we have bought many cars in our 60 plus years!!!

Very professional staff. Sale staff was helpful and...

Very professional staff. Sale staff was helpful and finace employees were helpful. We would recommend Ed Morse to anyone looking for a vehilce, very helpful and frendly

I was very satisfied with the sales rep David Miller. He...

I was very satisfied with the sales rep David Miller. He helped my wife and I get the best deal possible. The fully loaded Buick Enclave was a steal!

FROM THE MOMENT JOHN GORDON STARTED TAKING MY WIFE AND ME...

FROM THE MOMENT JOHN GORDON STARTED TAKING MY WIFE AND ME THROUGH THE PROSSES WE WERE MADE INCREASINGLY MORE COMFORTABLE THROUGH JOHNS OBVIOSE KNOWLEDGE AND WILLINGNESS TO WORK WITH US. HE WAS HONEST AND NEVER TRIED TO " SNOW ME" ON MY TRADEIN VALUE. HE SPENT A LOT OF TIME WITH US ON BOTH THURSDAY AND FRIDAY GOING OVER MY NEW SRX FEATURES.I WOULD BUY A CAR FROM THIS MAN ANYTIME WITHOUT THE SLIGHTEST HESITATION. HIS PHONE NUMBER IS EVEN IN MY CELL PHONE AND BLUETOOTH. I CONSIDER HIM A FRIEND. A DEALERSHIP IS A REFLECTION OF THERE EMPLOYEES AND JOHN HAS MADE ME A LIFE LONG ED MORSE CUSTOMER

The service was very good. My sales rep was very helpful...

The service was very good. My sales rep was very helpful and spent a considerable amount of time going over the details the my new Regal. J.C. always was available; was very friendly and provided a considerable amount of follow-up to make sure that I was satisfied with my new car. I have already recommended to my friends, not only the Buick Regal, but to do business with this dealer.

David Miller assisted us through the entire process and...

David Miller assisted us through the entire process and was fantastic. The rest of the staff was also helpful and very courteous. This is the type of customer service that should be delivered and often is not. Would definitely recommed David as well as the dealer to anyone looking for a new car.

Most of the time throughout our lives, we can always find...

Most of the time throughout our lives, we can always find the time to complain about the things that went wrong. Not often enough, we take time to give a sicere thank you for those that go right. Today I want to reverse that trend.Mr. Hernandez and Mr. Appel were very heplfull. They both gave me a favorable image of your company.I feel sure that top management will be happy to knwow they are represented so well.

I have had a pleasant experience at Ed morse Sawgrass...

I have had a pleasant experience at Ed morse Sawgrass Auto Mall mainly in part, due to your sales consultant Ray Kurian. We had test driven a few vehicles with Ray a few months ago and because of his friendliness and non-pushy attitude we wanted to come back when it was time for our lease to expire.He was more than helpful, very patient I must say, never pushy and just let us battle out our decision. He even stayed past closing to go over and deliver my new vehicle. Bob neenan the Sales Manager was professional and did every thing he could to help make sure we got our deal and our vehicle.Again, we thank you for a wonderful experience and for being treated like people and not "end of he month sales numbers".Sincerely,Shelley Stuart

The Team at Ed Morse went way out of their way to...

The Team at Ed Morse went way out of their way to accomodate our timing and to find us the right car at the right value. Kudoos to all involved. They proceeded to listen to us and define the best options for the new car. We have dealt with them during the purcahse of our last three (3) vehicles - a Chevy Cruze, GMC Acadia and a CTS Cadillac. The service levels were consistent and it shows the high level of commitment to client satisfaction.

The entire staff was very helpful. My experience at this...

The entire staff was very helpful. My experience at this dealership was a great one. I recently hsd the car in for service, and again the staff exceeded my expectations. I would reccommend this dealership to friends, and family and have confidence that they would be treated very well.

no body could find my corvette that i wanted yuri was...

no body could find my corvette that i wanted yuri was the only dealer in florida who did yuri was the bomb he found my car exactly the way i wanted it he gave me the best price and the best service i could ask for thanks again yuri iwish all dealers were like you

I would recommend Yuri to anyone and in fact already...

I would recommend Yuri to anyone and in fact already have. He was extremely honest, upfront and most importantly helpful in finding the specific car I was looking for at right price. He was to the point and could knew the answers to my questions. Even for a good sales person he was very detailed oriented and able to follow through on all of my requests. He was the main reason I bought my car from Ed Morse Sawgrass Auto Mall and is the reason I would go back. If he went somewhere else I would follow him.

Larry Eacho is one-of-a-kind in the Service department. ...

Larry Eacho is one-of-a-kind in the Service department. He has been assisting me with my vehicles for the past six years now, and he has been the best. He is honest, personable, friendly, and an overall sweet man...someone who os hard to come by in the vehicle industry in today's world. I highly recommend him for all service issues. Steve LongMiami Springs, FL

Vanya was my sales girl, I bought meny cars but this time...

Vanya was my sales girl, I bought meny cars but this time it was extra friendly and enjoyable . Was not planning on buying the Cadillac Truck that night but she drove it to my house and I drove my other car. Took care of my Dvds, Ins..made my son popcorn. All the trucks will be purchased through her.

Dealership had plenty of cars to choose from. Let us take...

Dealership had plenty of cars to choose from. Let us take as long on test rides as we as we wanted. Let us take as many different cars as we wanted and it never seemed like it was a chore. The dealership personnel couldn't have been friendlier or more knowledgeable. The financial process was quick and to the point. Senior management was on hand to lend a hand and bring the experience that made you feel comfortable with this decision. Lastly, the Cadillac line today has the fit and finish that they seemed to get away from in the 80's and 90's and it was nice to buy American again and not feel that I compromised to do so.

Larry Eacho is my service advisor at this dealer and...

Larry Eacho is my service advisor at this dealer and truely I will not trade him for the world, he always have updates for me, and treats me like a queen, also he always provides me with a loaner so I am not without car. He is super friendly, courteous and he is truely on the ball with his job. i will recommend this dealer to my friends and family, but defenetly I will recommend Larry with my eyes close to anyone, his customer service is superb!sincerely,Maria A. JauchInd. Senior Sales Director

I went to this dealer because their internet man David...

I went to this dealer because their internet man David Kruchkow was very dillegent in his interest to persue me as a potential customer. When I arrived at the dealership I was made very comfortable by the salesman Juan Hernandez. They had a large selection of the type of vehicle that I was interested in purchasing. I also met David and Bret and everyone was very helpful and friendly. I was amazed at the fact that they let me drive the new vehicle home the same day and trusted me to come back and give them a check at my convience. Later they were helpful in the plate transfer and registration and title. Overall everything worked out great.

This is not the first car we are leasing, however this is...

This is not the first car we are leasing, however this is the first time I have to say what an amazing person we were dealing with. Patience, honesty, professionalism, courtesy and what most important ability to make us feel empowered and in control of the process : are only few qualities Mr. Golynsky brings to work every day. Among a lot of sales people I am dealing in my life Mr. Golynsky is one of the VERY few you should consider as one of the Top if not the best I ever saw. Mr. Golynsky chemistry and charisma, sense of humor, knowledge of the subject and respect for us as his clients are unheard of. We did not consider buying an American car (both of us drove Lexus cars) at the time we have met Mr. Golynsky at your lot. At the end of the meeting not only we changed our mind regarding the new Buick Enclave we also leased it from him the same day. I am considering changing my Lexus LX460 for a Cadillac. Best Regards,Rozenfeld family

I was very satisfied with the service at Ed Morse for my...

I was very satisfied with the service at Ed Morse for my CTS. The person that made this a very pleasant experience was especially due to Larry, who worked diligently with me. This is the second time I had Larry help me and he is consistent! Honest, caring and respectful! Thank u!!!!Isabelle Kerbler

Larry shows great concern for your needs. Puts it all an...

Larry shows great concern for your needs. Puts it all an action and frequently keeps you updated on the progress. I couldn't be any happier with the service. When there was a problem with a part Larry went as far as finding it at another dear and then buying the part so that my down time was only a day rather than a week if ordered.

Ray was by far the best salesperson I have ever came in...

Ray was by far the best salesperson I have ever came in contact with. He made the car buying one of the best I have ever had. I will tell everyone to go see Ray Kurian at Edmorse Sawgrass if they ever need a car. The level of professionalism at this dealership was a1 in my book.

I Purchased a 2011 arcadia danali for my wife. Mr Bill...

I Purchased a 2011 arcadia danali for my wife. Mr Bill fuller and Caleb the finance guy made this the best auto purchase experencies Ive ever had. I've purchased many new cars throughout the years,but this is the most PROFFESSIONAL team we have encountered in years. Mr Fuller followed up with us many times,both before and after the sale. There was no bait and switch teniques or "high pressure sales" or other games that most dealers play !!! They were able to locate and deliver as promised...Definately a breath of fresh air in the American auto industry.

I am extremely satisfied with the knowledge of the sales...

I am extremely satisfied with the knowledge of the sales rep on the vehilce. It was the best buying car buying experirnce I have ever had. The process was painless all the way through. I would highly this dealer to anyone who is interested in buying a car.

This was a great buying experience. I will buy here again...

This was a great buying experience. I will buy here again this was a great place to buy a car. The staff was very professional and totally informed and were able to answer all my questions. They were not into playing dealer games. The process went well from beginning to end with no last minute surprizes.

I would highly recommend this dealership to someone who...

I would highly recommend this dealership to someone who was interested in buying a cadillac. Everyone, especially our sales woman Vanja Jeftic was very nice, and helped us in any and every way that they could. The building itself was very clean and appealing.

Very great expeience working with Dave.He as a very...

Very great expeience working with Dave.He as a very friendly person and seemed to answer any questions i had about the vehicle.Even afer he sold us the car he has stayed in touch wh us asking us many different uesion o make sure we enoy the vehicle we had purchased.

I just want to say my husband and I had a great...

I just want to say my husband and I had a great experience purchasing our brand new Silverado there! We didn't feel pressured to buy, the service was exceptional, the environment was pleasant and clean, and the people were very friendly! Tom was very knowledgeable about the car we wanted which helped us in our final decision.

Everyone was very friendly from the moment I arrived. Our...

Everyone was very friendly from the moment I arrived. Our sales person was very helful and kind and was willing to work with and answer all of our question. I'm very happy because I left with the car that I needed. Mr. Hernandez followed up with us the next day and advised us if any questions to contact him at any time. I will hidly recommend the dealer and our sales man to anyone. Super satisfied!!!!!! :)

If you are going to purchase a new vehicle ask for David...

If you are going to purchase a new vehicle ask for David Miller, he is the best. The service department has also been very good. They have made every effort to provide good customer service.Additionally, I love the new GMC Yukon XL Denali that I purchased.

I am very please and impressed with the level of ethic...

I am very please and impressed with the level of ethic and professionalism that I received from the dealer overall, from sales to service. Definetely that I will recommend this dealer and Mr. Fuller to friends, family and associates.My experience in the past, with GM dealers in Florida was not very pleasant; quite different at Ed Morse GMC.

I bought a Buick Lacrosse from Bill Fuller and it was by...

I bought a Buick Lacrosse from Bill Fuller and it was by far the best process I have ever had when buying a car. I have bought at least 15 new cars over the last 20 years and working with Bill was the best.Bill's infolrmation and knowledge about the process was a key reason I bought.Greg Rice

Overall experience was fantastic, my salesman was very...

Overall experience was fantastic, my salesman was very helpful he knew the vehicle very well and I had all questions answered. This was my first time buying a vehicle so I needed all the assistance and Mr. Hernandez had no problem with any questions that came up, he was actually very informative and patient. The dealer itself was very nice, clean and very well organized. I can say that the experience was great and I am extremely happy with my car.

I had a wonderful car buying experience due to the sales...

I had a wonderful car buying experience due to the sales man Bill Fuller. When I walked in I was not sure what vehicles were available to me. Bill spoke to my Husband and I in length and determine that the Buick Regal would be the best vehicle for us. Even though Bill was scheduled to leave at 8pm he let us have an extensive test drive and explained all the features of the vehicle. When we returned to the dealership we were hooked on the Buick. He worked with us the next few days to get our lease approved and was able to locate the vehicle with the color and features I wanted. I can honestly say that the reason we are driving our new Buick is because of the way we were treated by Bill and the entire staff. Best car buying experience we have ever had! We will recommend Bill to all our friends and Family. Thanks for the great experience. Alicia Berman

The salesman was very knowledgable about the vehicle, he...

The salesman was very knowledgable about the vehicle, he went the extra distance to make sure I understood everything. He was patient and even called to see how I liked the the next day. Caleb, the finance person also was kind and helpful. I appreciated the total service experience.

THE PURCHASE OF OUR 2010 GMC YUKON DENALLI WAS A VERY...

THE PURCHASE OF OUR 2010 GMC YUKON DENALLI WAS A VERY GOOD EXPERIENCE, OUR SALESMAN DAVE MILLER WAS EXTREMELY NICE AND INFORMATIVE. IF HE DID NOT KNOW THE ANSWER TO OUR QUESTIONS, HE FOUND OUT THE ANSWER. WE HAVE BEEN VERY HAPPY WITH OUR VEHICLE, THE SERVICE DEPARTMENT WAS VERY QUICK AND TOOK VERY GOOD CARE OF US. OVERALL IT WAS ONE OF THE BETTER CAR BUYING EXPERIENCE THAT WE HAVE EVER HAD.

Sales Associate Ray Kurian made the purchasing of a new...

Sales Associate Ray Kurian made the purchasing of a new truck an absolute breeze. I walked in with my wife, explained to him what I was looking for and within 10 minutes he showed me the exact truck that I wanted. I placed a deposit on the vehicle around 9 o'clock on Thursday and purchased it the following day. I have bought approximately 5 vehicles in my life and Ray Kurian provided my wife and I with the best experience to date. I will definitely be returning to Ray Kurian in the near future to lease a vehicle for my wife.

Ray did a great job helping me with the purchase of my...

Ray did a great job helping me with the purchase of my new Terrain. He answered all of my questions and guided me every step of the way. He was friendly and he made the process quite painless. He followed up after the purchase to make sure everything was okay with the vehicle. He's also been extremely helpful every time I've called him with a question, whether it was about my loan or car registration.

I just bought my new 2008 Malibu through this...

I just bought my new 2008 Malibu through this dealership's Internet department and what a Phenomenal buying experience it was. I submitted my inquiry and got an immediate response. I called my Internet Sales Rep and he mentioned that they try to work by appointment due to the fact that they will have my car cleaned, gassed and ready for an immediate test drive upon my arrival, they did just that. When I arrived my car was cleaned and waiting for me to test-drive it. I drove the vehicle, came back inside and found that the Internet Sales Manager had just about all of my paperwork filled out and got me through the entire process very quickly as I requested.I would highly recommend this dealers Internet Department; they completely changed my view on buying a car. Great job!!!!

I purchased my 2002 Corvette from this dealer, and have...

I purchased my 2002 Corvette from this dealer, and have had to see them several times for repair on leather seating. Each time the dealer made the repairs and each time it was done improperly causing another visit and attempted repair. Between damaging the seat, installing a defective cover, and incorrectly reinstalling the 3rd cover it has been trying at best. Ultimately the Better Business Bureau has been involved as well as Chevy Customer Service. Would never purchase another car from them, and they have alot to learn about proper service from other dealers like Kelley Chevrolet in Hallandale , Florida.