East Coast Toyota

The Worst Serivce

In Aug 2015 my lease vehicle was hit while parked and in Aug 2016 I am still going back for repairs sustained from that accident. I have called customer relations at east coast toyota, toyota corporate and even contacted the better business bureau. I have gotten nowhere for the last year and the car is still not up to par.I had to take time off work, my gas and time spent waiting for the repairs (because I had no money for a rental) at the body shop to get the parts fixed that were less than satisfactory. I have gone back at least 1 to every 2 months to have the same pieces replaced. As an added bonus, the rubber seal was not put on properly and water was leaking into the car months before I noticed (I only noticed because soap from a car wash) and because of this the books that came with the car also got wet, still waiting for them to replace them. I am extremely lucky this car is a lease and not financed.

AC NOT WORKING FOR 5 WEEKS

I HAVE A NEW LEASE. AC NOT WORKING , THE NOT GIVING ME A LONER MINI VAN, AND AC NOT WORKING FOR 5 WEEKS, THE SAY THE ARE WAITING FOR A PART , ALL REPAIRS GETTING A PART IN 1 HOUER

Worst dealer from committment perspective

I went for new Toyota RAV4 to this dealer. Test driven the vehicle and negotiated the price and they committed a price and then when I confirmed the deal after their confirmation they called me to get the car but increased the price on paper when I actually was there to finalize the purchase!!

Disrespectful and pushy!

Went to get prices on a Tacoma and the sales rep started out nice, ended up being disrespectful telling me i should hurry up b/c he was only going to make $75 off this deal.also dealt with the owners son who was pushy and condescending. They were both extremely pushy and trying to tag team pressure me into buying something for I price I thought was too high. Then they got angry when I told then I wanted to shop around in order to find the best deal. Will never go back or recommend this dealership to anyone EVER!

Thefts

Crooks all I can say! They will scam you any way possible. Friendly when they want your money in the end your nothing to them. Managers have no respect. They will not return your calls, they will lie in your face. Total crooks. Complete liars. Manager has no respect. Dont understand how they operate.

Great car shopping experience

I'm happy to report that I had a very positive experience at East Coast Toyota.sales consultant was Israel Cabrera, very respectful and gave me and my husband great options for a real nice vehicle. isarel was very knowledgeable, amenable and responsive. The price was sharp and the service has been very invaluable. I would certainly recommend him and East Coast Toyota. Keep it up,guys:)

To say tanks

Im a toyota costumer for last past 9 year. thank for Ronald who was the respretative who took care of me, he is very professional and friendly and helped me to get my new rav4 2015 least this time ; he answered all my question. thank you ronald!

My faith is Renewed

My wife and I recently purchase a preowned (used) Camry from East Coast Toyota. Our previous experiences with car dealerships were not particularly positive and we were very skeptical about purchasing any car from any dealership. We did however take a chance and went to see a vehicle that was advertised on line. We are so glad that we did. Their sales person, Deepak Balani and his Sales Manager Mac renewed our faith in buying from a Dealer. East Coasts business model is designed to eliminate much of the hassle traditionally associated with car sales. Their team lived up to that promise. They delivered a simple, honest, and hassle free vehicle purchase experience. They were completely professional and put both of us at ease, right from the start. Deepak their sales person addressed every concern we had and he kept telling us not to worry that he would make sure we were completely satisfied or else he would not feel he had done his job. From the time we sat down until the time we drove off in the new car he attended to every detail. It is said that trust is earned and East coast Toyota most certainly earned our trust. All we can say is that we were more than satisfied with our experience. What a relief. How great to find a dealership and a sales person that actually cares about its customers and their total satisfaction. I would definitely recommend East Coast Toyota to anyone I looking to purchase a new or preowned vehicle.

Tire Repair - Line of BS They Feed You

Consumers don't be fooled by the attentiveness of the the Service Advisors as they are limited to what they are able to do for you.I came into the service department with a leak in my tire they originally was supposed to correct but didn't because they simply plugged it. Now still dealing with the same issue, i am informed that they are not able to correct and only replace at a cost of $228 for the tire when on their website it states a special for $214.50 with a 30 day price protection, which is very unreasonable and not really applicable based on all the restrictions placed on the comparison.I have afforded the Service Director the opportunity to call me back on this to work through it but was immediately told that he is in meetings and unavailable.The average cost of the tire with competitors is $180. Was willing to meet in the middle for the matter of convenience but having them stand their ground without concessions, illustrates to me that i am just a number in a long list of numbers that means nothing but dollar signs.Needless to say that I will take my business elsewhere for a mere $50 difference. Guess they didn't learn the cost of getting new clients is higher.Best to East Coast Toyota....Follow Up:Service Director did call back and walked through all the issues in detail. Understood the frustrations I was dealing with and made it work out for all parties. Thankful for their follow up and correcting a situation. It should never have gotten to this point and hopefully they take this as a lesson learned. Many thanks again for the East Coast Toyota Group....

Best every car purchasing experience

This is Mukesh, I bought Totota camery from East cost toyota. I am very happy to say that this is one of the best experience I ever had so far. My sales person Mr Deepak was very polite and helpful. He tried everything possible to explain everything we asked. He gave us good discount as possible without any haggling. I would recommend this dealership and Mr Deepak to my friends and relatives.

Very Good Experience!

I had a very positive experience at East Coast Toyota. My salesman was Brian Garcia, and he was forthright, knowledgeable, and responsive. The price was sharp and the service was very good. I would certainly recommend him and East Coast Toyota.

" Great Experience"

My Name is Josephine and I purchase a 2015 Toyota Corolla LE on the 7/28/2015 my experience was great I felt comfortable and exited to purchase a new car. Brian Garcia made it smooth for me, I will refer other to purchase here.

Great Experience

The salesman who helped me was Brian Garcia. He didn't try to con me, gave me facts about my car and a great deal. I'm very happy with my purchase.

my Toyota experience

I have the easiest car purchase ever. My sales person Fernando Castro was very polite and professional.He gave as good a discount as possible without any haggling. I would recommend this dealership and Mr. Fernando Castro to anyone I know.

Excelent Salesmen

What an easy experience was to buy my new car, Brian was very helpful and kind to us. I would definitely recommend my friends and family to go to east coast Toyota to buy a car.

Fred Meyer - top notch salesman

Just bought new 4Runner from East Coast Toyota. The salesman was Fred Meyer who was an absolutely top-notch salesman. Fred gave me first class, well-informed, courteous and expeditious service when I purchased my 2015 4Runner (trading in my 2010 4Runner). Nothing could have been improved on. His service was phenomenal.The mechanic who put in the remote start was named Danny - and he also did a great job. The finance person I spoke to was named Shah who again was a pleasure to work with. Kudos to this great Eastcoast trifecta!Jim McHugh - Bloomfield NJ

BEST SALEMAN EVER!"

I love my new car Scion TC 2013 and especially appreciated the service and care in which I was provided by my salesman Feranado Castro was EXTEMELY FRIENDLY,PROFESSIONAL. he was very helpful with the buying process was not pushy and spent his time and went into a lot of detail to help us make the decision that was right for THANK YOU, Feranado . I would definitely recommend you.

Excellent salesman!

Thank you very much Tyrone for you help. You are awesome salesman. We didn't want to but anything when we came in to East Coast Toyota. You were so helpful and knowledgable and understanding. We couldn't refuse and finally we bought offered car. We are very happy. Thank you once again

This was the best experience I ever had at a dealership.

Aaron and Fernando made this a great experience. They were incredibly helpful and knowledgeable and had an answer or a solution for all of my questions and concerns

Awesome Experience -- Scion tC

I really enjoyed my experience with Fernando and the rest of the East Coast staff. From the initial contact via their website, everyone I spoke with was more than respectful and knowledgeable. Fernando was very helpful in listening to what I wanted/needed, resulting in a tremendous experience. Thanks for all of the help!

Amazing salesman!

Thank you to Juan and Ty who went above and beyond to get me the car I wanted. It took a lot to finally get approved but you guys faught and got me what I wanted.

Great experience

I've bought two Toyotas from this dealership and both times with Israel. I'm coming back for more! I need more cars for my business and I will definitely give israel a call to help me make my future purchases. Thank you Toyota and Israel.

Admits role in registration screw-up, but refuses to remedy

Very dissatisfied and disappointed. Traded in a car and paid dealer (inflated) fee to transfer plates from car we were trading in to car we were purchasing. The dealership was closing when we made the deal, and everyone was rushing to get the paperwork done. My husband accidentally gave them the registration for our other car that we weren't trading in - 2010 Honda Odyssey and not 2001 Honda Accord, with a different license plate and VIN of course. The dealer did not notice that the registration was for a different car, so it transferred the plates for our existing car that we weren't trading in to the new car instead of transferring the plates from the car we were trading in to the new car. So now the new car is supposed to have the plates that are on our existing car, and our existing car is not registered - and we can be ticketed, have the car towed, etc. Making things even worse, the license plates that were supposed to be transferred are now wiped out of the MVC's system, so we have to pay more money for new plates rather than the very modest fee to transfer plates. We acknowledged my husband's role in this, but he'll pay .... he has to take off work and wait in line to rectify this with the MVC. All we asked was for the dealer to refund the fees we paid for them to register the car that we bought. But the dealer refuses. Although the customer service manager acknowledged that both parties were at fault, and her sales person could have noticed that the registration was for a different car than we were trading in, she won't budge. She said we got the services we requested. I know my husband bears blame. But consumers are not the experts in these transactions. The car dealers do this all day long. Although it is possible a consumer will trade in a car and then seek to transfer plates from a completely different car, that is NOT the norm. Most consumers, like us, want to transfer plates from the car they're trading in to the car they're buying. That's the service we paid for, and that's not what we received. I don't think it's asking too much for the dealer we're paying excessive fees to to help guide us through the process to make sure the transfer is done properly. We're taking our responsibility and will go help rectify the problem. But the dealer, despite admitting that it is partly to blame, will not refund any of the fees we paid. I think that's bad business, and I will not bring my business back to this dealer.

Satisfied with the service

The vendor helped me a lot with the purchase of my car. He took time to listen and understand to which car would be best for me.

a terrible experience in this dealership

I purchased a certified 2012 Rav4 and it was the worst thing I did. They labeled the car certified and when I drove out the dealership the rotors were warped, I had a bad wheel bearing, my emergency brake didn't work, my wipers were rotted, my visor light didn't work , transmission had to be changed and there's a lot more but what I'm really upset about is that my sales representative sold me a two wheel drive Rav4 when I was under the impression that it was four wheel drive. When I realized that it was not a four wheel drive vehicle and I brought it to my sales representatives attention his response to me was that all I can do now is trade in the vehicle and if I did that I was gonna lose alot of money. Worst experience of my life. The only thing this sales representative wanted was to sell a car fast. I wouldn't recommend this dealership to anyone. It's sad to say but its the honest truth..

Great Experience!

From the moment we stepped in East Coast Toyota we felt welcome. We were welcomed at the door and the person I spoke with through email (who was quick and attentive, Ali) came and put us in the capable hands of Fernando Castro, who was straight forward and helpful from the get-go. I went in knowing what car I wanted and he helped me get in the drivers seat and helped me go through the details. Fernando worked with us and got us a great deal! He was personable and fun to work this deal out with. It means a lot to be comfortable with a car salesman in that way, as I was very stressed and nervous beforehand. By the end, I felt like a member of their "family". The follow-up emails and phone calls also meant a great deal to me, as they still remembered to check in with my new car, even though they had already made the sale. Thank you East Coast Toyota and thank you Fernando for all your help and patience!

New camry

Had a great experience. Everything was smooth and easy. If you need a car go see Fernando at east coast toyota. Friendly and ready to help!

Wonderful

From the beginning had a great experience! Fernando was very patient and worked with us throughout the whole process. Would definitely recommend to anyone looking to get a new car!

Quick and hassle free experience

My experience was quick and hassle free, the salesman was very knowledgeable on the SUV and i felt very comfortable with him. The dealership was nice and clean and I did not feel pressured to buy.

LIARS, RIPPOFFS and SCAM ARTISTS

2009 Toyota Prius. Check engine light was on and I wasn't getting much heat while idling. They told me I needed a new water pump, reserve tank and flow valve. They wanted $2,275 to fix it. I said no. Then I researched the engine code (p1121) and online it said "flow valve". I bought the flow valve online for $64 and changed it myself. How many people are they doing this to!!!!! This is sickening!!!!!

2009 Honda Accord Coupe

Brian was very helpful and friendly during the whole process of me buying my car. From the moment I walked in, he made me feel comfortable in the decision I was making to get a car from a dealership and worked with me as much as possible to decide on the best solution and get pricing that was in my budget. He was very friendly and didn't leave out any details about any step of the process. I'm grateful for his assistance.

One Bad Apple

Although my initial visit to East Coast Toyota wasn't as seamless or positive as any Truck Consumer would hope it would be, I was grateful to see that they at least offered a smidge of Damage Control. In standard dealership procedures the vehicles registration should be given within the 20 day time span. What should have been an easy transfer from one Tundra to another was a nightmare. Not only was my temp registration about to expire but I wasn't even contacted by my Salesman "Anthony Perrone" with an explanation or a remedy. Apparently there were a lot of loose ends that he didn't handle once my transaction began. I had to repeatedly call the dealership and eventually drive there to get someone's attention. Had it not been for the assistance of Michael Feldman & Jennifer I would have been forced to park my new truck and go rent a vehicle that I could drive LEGALLY for work. REALLY?!?! That's INSANE!!!At least now I'm convinced that they didn't allow one bad apple to spoil the bunch. Thanks Guys!~Carmine DM

BEWARE>>> THEY WILL SCAM YOU

Please read your contract very carefully!!! They will quote you an interest rate, and after you say you don't want the extra maintenance or the GAAP insurance, the salesman will go back to talk to the manager and tell you what the payment would be. Once you sign the contract you realize the payment you were quoted is actually a payment at a higher interest rate than you were told, includes their extra maintenance for $1200 and GAAP insurance. In reality, the payment should be much lower had they not sneaked in all the extras. PLEASE read the contract thoroughly as they are dishonest.

Great Experience

I was very satisfied with the service at East Coast Toyota. My salesman Anthony was very helpful and professional. I let him know what I was looking for and what my budget was and he worked with me and I left there with a 2014 Rav 4 (which I love). He was very patient and explained everything that I needed to know about the Rav4 before I left the dealership with it. He also followed up with a phone call a few weeks later to make sure I was happy with the vehicle. Which I thought was nice.

A beautiful family to join

When I first walked in, I was greeted in a pleasing manner and not hounded for a sale like some dealerships. I knew exactly what I wanted, and my salesperson Aaron Geib made it happen with no issues at all. I have been a part of the Nissan family for quite some time, but I can honestly say this was the best and easiest experience I have ever had at a dealership. I appreciate all that Aaron, his manager, and the finance team did, and I will certainly be recommending more customers to this dealership. A++

Best Truck deal ever

I went to East Coast Toyota last week and purchased a Toyota Tundra, It happened to be the best deal I have ever made. I have made many deals with East Coast Toyota in the past but this one tops them all. My salesman Proust sure knows his way around a deal, he got me the best price for my trade in and a surprisingly great deal on my Tundra it was far less than what I expected to pay. This is why I keep going backLA

Horrible-stay away or prepare to waste time-keep negotiating

Very unprofessional- this dealership kept throwing in extra ridiculous fees, bargained hard, agreed on a price then raised it $500 more, claimed they put $1500 into the used car I was interested in but carfax service records show otherwise and we were asked to wait for hours (although told it would take less than 30 min) to test drive a car because it needed a new battery put in to be driveable. Very shady dealings. Please stay away and do yourself a favor and go a no hassle dealership where isn't hard negotiations, pointless back and forth talk and waiting, hidden ridiculous fees,etc. You should not be paying more than a couple of hundred dollars for doc fees, state taxes, title, registration, and the base price for the car. Don't let this dealer lead you believe jacking up the price a couple of thousand is normal and every dealership does this- they don't. I bought somewhere else and you should too- Toyota Hackensack and Hudson Toyota are no hassle if you are looking for Toyota..Even after I said I wasn't interested in buying the car, I've been contacted several times by East Coast- twice I asked tho to erase my contact information and stop calling me...

Exceed my expectation

I am very happy with Toyota excellent customer service, my hubby got me a car from this place. I think what made me so impress is our salesman Tyrone. He is very helpful, patient, professional and down to earth! See this guy you won't be regret!!

customer

melissa was very helpful in setting up the test drive to giving me detailed info about the car and still continues to be great even until now.

By far the worst experience

The worst possible dealership! I leased new 2014 Toyota Sienna. Was delivered to me on 06/11/2014 with temporary paper tag. It expired on 06/30/14. Called many times and got run around. It's has been 10 days since my car is parked and still no answer when will I get my plates.

Awesome Experience

I recently leased a new Camry and my experience was awesome from beginning to end.Clo Fisher was knowledgeable and very professional. If your looking for a great car buying experiencego to East Coast Toyota and see Clo Fisher.

I am providing this positive rating, so others can have...

I am providing this positive rating, so others can have the pleasurable car buying experience. I recently purchased back my lease from East Coast Toyota. This is my fourth transaction with this dealership in the past 10 years. I am not a big fan of the car buying experience, but they have made it as comfortable as possible.I worked directly with Aaron Geib, Sales & Leasing Consultant. I would highly recommend him to anyone looking to purchase or lease a Toyota. His customer service was impeccable. He was knowledgeable on all Toyota's products. More importantly if he was unsure about something, he did not pretend to know. He did his research and came back with the proper answers. Aaron worked at my pace and explained the contract in terms I understood. His patience was comforting.I am sure you will be happy if you decide to call Aaron Geib at East Coast Toyota if you are in the market to buy or lease a Toyota.

Proust the salesman is very rude! All he wants to do is...

Proust the salesman is very rude! All he wants to do is sell you the car. Even give remarks about how you and your spouse talk to each other about the car you are buying... Hello! who the heck is he to tell you how to communicate with your spouse? No manners at all!!! We were there to finance a car, saw a picture on the internet, looked good... NOT IN PERSON tho!!! Scratches all over the car, hood chipped, interior soooo dirty... Then he says, what do you expect from a used car? Tried to convince me to look at another car, 2 years older than we originally looked at, worse than the first, only same thing is... the price!!! LOL because he said the older car has navigation!!! Who is he kidding? $300 in dash navigation? Yeah sure i will take that coz it has a navigation!!! Didn't stop there... he then tried to convince us with leasing a brand new scion xb for a BMW x5 price!!! really??? Stayed there for a bit because of the manager, he's pretty nice and tried to work something out since we were already there, but with Praust's attitude, we can't do it. Drove a couple more miles to another dealer and got the car we want, for the price we want. It pays to be patient, there are so many other dealerships that cares a little more than the other. Take your time... you will find the right car, with better salesman, don't give a rude salesman his commission!

Still waiting for a call back for my 3000 dollars back ....

Still waiting for a call back for my 3000 dollars back . Never bought a car so now you don't to deal with me .nice work what a scam artist you guys are . Never again never

I enjoyed my car buying experience with Melissa and...

I enjoyed my car buying experience with Melissa and Brian.Melissa was great keeping in contact with me and gathering the information on leasing and financing I needed to make an educated decision. When I first visited East Coast Toyota, Brian and I crunched the numbers and found we were too far apart to make a deal. Brian gave me some more information and options that I hadn't considered or knew which allowed me to review the numbers better and come back to discuss making a deal. Brian truly seemed to mean it when he said he wanted to make sure a local customer (Wallington) got the best deal possible and constantly worked with me.His ability to get me 0% financing sealed the deal and I have nothing but positive reactions to how I was treated at East Coast and look forward to a good relationship with your dealership for many years to come. I will strongly recommend your dealership to friends and family as am happy with the fair dealing Brian and Melissa demonstrated.Here's to hopefully many years of a great relationship with your dealership.Best,Louis Meyers

I purchased the certified used 2010 Toyota Corolla...

I purchased the certified used 2010 Toyota Corolla 7/31/13 paid full in check. Still as of today, I don't have car title. I contacted them on multiple times but Stacy who is customer relationship manager said she will get back to me. Still I don't have definite answer.Please stay away from this dealership. If you pay car in full and still have to struggle to get title, its not worth it. Go somewhere else.

Im very happy with our overall experiance, our sales...

Im very happy with our overall experiance, our sales person jonathan nunez was very proffesional, courteous and helpful. after going thru a very horrible experiance at a honda dealear, he was breath of fresh air. Im very happy with my purchase and would recommend them to my friends and family.

I went to this dealer for warranty work on my 2000 Tundra...

I went to this dealer for warranty work on my 2000 Tundra because of a frame recall. Crestmont on Rt 23 lied and told me the frame was fine just one week prior to it breaking in half behind the cab. They handled everything and also gave me a loaner at no charge. Considering that they basically rebuilt the truck from the ground up... I can't say enough about their workmanship and how they handled this. I was forewarned that it would take a few months to get the frame and do the work... so nothing was a surprise. The only surprise I had was that after 6 visits to Crestmont Toyota.... I was told by the Service Manager Roger just one week prior to the frame break that the rust wasn't bad enough to replace. Only after visiting East Coast that they told me that the campaign ends 3 weeks from my last visit to Crestmont.Do yourself a favor and deal with these folks... my next one will come from them!

I gave the rating matching the quality of work that was...

I gave the rating matching the quality of work that was given to me.Both employees did a great job, and I am glad with my purchase.I will recommend this dealership every chance I get.Thanks,Chris B.

Best experience I've ever had buying a car! If you...

Best experience I've ever had buying a car! If you are looking to buy a car Aaron is the guy you want to ask for. Very friendly, professional, but most importantly honest. I purchased a brand new 2013 RAV4 after falling in love with it after our test drive. During the negotation process I appreciated that he would listen to what I had to say before answering. He was never pushy or rude as so many other car salesman are. He walked me step by step through all the features in the car and made sure our car had a full tank of gas. I honestly never knew a car buying experience could be so pleasant until now. Will definitely continue buying cars from Aaron!Thanks,Jose

I decided to visit East Coast Toyota on Tuesday,...

I decided to visit East Coast Toyota on Tuesday, 12/03/13, because I had been thinking about purchasing a new Scion XD. I already owned one for the past 3 years & I was interested in trading in my Scion for a new one with the same monthly payment.I had not planned to leave with a new car that day. I simply wanted to take a look.However, when I sat down to discuss my situation with Jonathan Nunez, one of the salesmen, he understood exactly what I was looking for & was confident I would be able to leave the dealership with a new Scion.Mr. Nunez was very professional & did not make me feel pressured to make a decision. He explained all of my options to me & helped me decide which option was best for me.As a result of his impeccable customer service skills, I did, in fact, leave the dealership in a brand new Scion XD with the same monthly payment. This is the type of hassle free service I look for when I visit a car dealership & Mr. Nunez should be recognized for providing such a pleasant experience.I will be recommending him and East Coast Toyota to anyone I know who is interested in buying a car & I will be returning in the future.

We saw online a used car that he we were interested in...

We saw online a used car that he we were interested in for our 17 year old daughter. We called the dealership at 7:00 on Friday night to confirm the car was still available and indicated we would be coming in to see the car the next day. On Saturday morning at 9:52 the dealership called us to see if we were still coming to see the car. After driving 63 miles (each way) we arrived at noon at East Coast Toyota. We were greeted and asked who we had an appointment with. After 20 minutes of scrambling, we were told the car was sold that morning. While this seemed strange, we were willing to give them the benefit of the doubt. Bottom line, this as a bait and switch! We finally found out the car had been sold 6 days prior to our phone call. The line given was that someone forgot to "marry" the deal. While this sounds like a reasonable explanation, the facts don't add up! The photos online were stock, we asked for current photos and we were told the car was "too new" to the dealership for photos. The sales person came out with a set of keys and was surprised to see it was not on the lot. Then we were told it was in the service bay. Eventually the showed us a much pricier vehicle and told they would "work" with us due to the inconvenience. We lost 4 hours of our Saturday, $20+ in gas driving to see this fictitious vehicle. I would NOT recommend this dealership!!

Since I cannot find my post from yesterday, I had to...

Since I cannot find my post from yesterday, I had to write a new one. Toyota definitely went above and beyond to help us rectify out situation. My family and i appreciate what they did. Thank you.

Melissa was really helpful to me to get my recent leased...

Melissa was really helpful to me to get my recent leased vehicle. She always followed through and made sure I am getting adequate attention from sales representatives during the whole process. I really appreciate her effort.

I just have to give a great review and Thank you to...

I just have to give a great review and Thank you to Melissa Gonzalez for all her hard work and professional help with my internet experience with her, She was great and very helpful and attentive to my needs and wants- she has changed my opinion of car sales experience forever and is the best I've ever dealt with so far...Thank you Melissa wish you many promotions in your future!!! Ruby

I went in to turn in my Sienna early on a lease and...

I went in to turn in my Sienna early on a lease and looked into leasing a new Highlander. I made my needs very specific to Jonathan N, after three hours my needs were not met and at the moment I was walking out the door I was given a definite deal to consider. I called back and lm to state my terms for the deal to go through, but never got a call back at the number I provided. Instead my home phone did, where Jonathan tried to speak to my father about the deal, HE IS NOT THE CUSTOMER!! After I called him back and left another message still no call back (guess you don't want my business). Received a call from customer relations stating I wouldn't be dealing with the sales rep anymore, I would have a VIP appointment where the manager, equip with all the previous suggested deal, "would make things right". Well, got there for that VIP appointment (with a new rep- John Lyons) to learn that no one had anything ready for me and I had to go over everything again and that ultimately he couldn't do anything without the General Manager. So, not only was my time wasted, but I what I was told didn't happen. So, still sitting here waiting for that call with a deal, that hasn't happened In the mean time Toyota Corporate was contacted with a full complaint of the way this situation has been handled. I really don't understand what happened to good customer service, I just wanted to lease a new car and not pay as much as I did on my old car, but for some reason this apparently seems to be an unreasonable request. Well, I would really love it if someone got back to me, but I am loosing faith quickly and getting ready to contact a new dealership. It is just a shame!

We live In Brooklyn, NY but my last vehicle was purchased...

We live In Brooklyn, NY but my last vehicle was purchased via the East Coast Toyota Dealership. I was so happy with their prompt friendly service on my car that when the lease ended we decided to lease again at East Coast Toyota. We made an appointment with our salesman, Mr. Aaron Geib. Mr. Geib greeted us warmly and was very eager to please. We called him Aaron and I can honestly say that Aaron did everything in his power to make us happy. Aaron is a man of integrity and was always true to his word. If he promised us something, he followed through and made sure we got it. He is very knowledgeable about all the new technology in Toyota vehicles. Aaron is absolutely the best there is out there and he definitely made our buying experience with East Coast Toyota a very pleasant and memorable one.I highly recommend the East Coast Toyota Dealership and especially Mr Aaron Geib. If you'd like to walk (drive) out with a new car and a happy smile, just contact Mr. Aaron Geib at East Coast Toyota in Wood-Ridge, New Jersey.

John was genuine and did not rush us. He worked hard to...

John was genuine and did not rush us. He worked hard to solidify a deal for us that no dealership could even come close to matching!

Purchased 2013 Toyota Prius from this dealership and the...

Purchased 2013 Toyota Prius from this dealership and the salesman - Gerald Lopez was exceptional, friendly and customer focused! Very pleasant transaction with Gerald and he provided thorough step by step process including getting me ready to drive the Prius! I wish him good fortune with good sales. To the readers, ask for Gerald when you find yourself at East Coast Toyota. Thank you very much Gerald. We are very happy and loving our Prius 3!

I was very satisfied with my experience in east coast...

I was very satisfied with my experience in east coast Toyota. Especially I enjoyed working with the sales rep Aaron Geib. He made the whole purchasing experience an easy process.

I have no real issues with Toyota at all, this dealer...

I have no real issues with Toyota at all, this dealer leaves a horrible taste. Sold me on a warranty my vehicle was not eligible for, told me vehicle was 2/4 wheel drive, lied! on top of everything else lied about getting me an extra key for my vehicle. Waiting on results of my refund, will definitely keep site posted.UPDATE: 8-16-2013: Once again this dealership has let me down, refund paperwork that was left in there care and they were responsible for, not filed in a timely manner. I am now dealing with Toyota corporate in hopes of having this situation remedied. Initial feelings towards this dealership have not changed and if this review discourages anyone from utilizing this dealership then I feel I have done someone a favor.

My experience at East coast Toyota with Aaron Geib was...

My experience at East coast Toyota with Aaron Geib was fantastic. My husband and I wound up buying a 2013 Camry the first time we stepped into East Coast Toyota. Aaron Geib is very patient and professional every step. He explained the functions of the car detailedly and the test drive made me fall in love with the new Camry immediately. Aaron answered every one of our question with patience and smile. We feel extremely comfortable with him and trust him after a few conversation. On that day, we left East Coast Toyota at almost 9pm. The whole process of buying the car was nearly five to six hours. Aaron assisted us during all the process and had no complaints. He is definitely an amazing dealer whom I would recommend to my family and friend without doubt.

I'm now at my 3rd vehicle with Eastcoast Toyota. The...

I'm now at my 3rd vehicle with Eastcoast Toyota. The service is great, wonderful family atmosphere excellent customer service. I have no complaints yet. Jaime Berrios is the best with is "I got you" personality, he, along with the rest of the gang made the experience worthwhile. Best car experience is with this group of people; highly recommend whether its your first car or moving on to bigger and better things..car I mean.

This was the worst car dealership experience we have ever...

This was the worst car dealership experience we have ever had. While the salesman, Angel, was very pleasant and answered all our questions; the manager was the rudest, most arrogant, obnoxious sales manager we have ever encountered. In the 2 minutes he sat down with us to negotiate a price (even after we insisted that we were NOT making a purchase that day since we were only researching vehicles - he still insisted on "making a deal"), he was so nasty and rude, that even if we would have intended on purchasing that day, it most definitely would NOT have been from that dealership. I would not recommend that anyone purchase a vehicle from this dealership. Angel, the salesman, was a wonderful and pleasant person to work with. But, since you have to ultimately deal with his manager -- that just ruins the entire process. Angel should definitely look to work for another dealership, where his professionalism would be put to better use.

Melissa is probably one of the best associates I have...

Melissa is probably one of the best associates I have ever worked with. This was my first experience purchasing a car for myself and even though I did not leave the dealership with the car I came to see I felt the need to write a review because I think she completely deserves it. She was there to answer any question i had throughout the process whether it was through email or phone. I cant imagine that a lot of other sales associates would have the same level of patience she did with a customer like me so for that I am grateful that she was assigned to me. The experience there was amazing, my reason for not buying a toyota this time had nothing to do with her but i hope to be back in a few years to buy another car and i hope that she will still be there to put up with my annoyance.

Tony Oganisyan was extremely helpful, knowledgeable and...

Tony Oganisyan was extremely helpful, knowledgeable and showed outstanding customer service. I got a new 2013 rav4 at a great deal and have no regrets.

WARNING!: I went to East Coast Toyota and asked how much...

WARNING!: I went to East Coast Toyota and asked how much it would cost for me to trade in my old lease with all the damage and over miles for a new one. The salesman came out took pictures of my damage and then spent 3 hours negotiating with me. At the end we signed a deal. As I was loading up my new car at 9:30PM the salesman came out and asked me to sign "one more thing" which turned out to be a paper saying that the dealership wouldn't be responsible for the damage or overmiles on my old car. Had I signed I would have received a $3-4000 bill from Toyota a few weeks later for the damage and over miles on my old car. I wrote an angry letter to Toyota telling them about this dishonest practice. The letter was forwarded to the dealership. I got a call from the dealer's customer service rep Stacy who is a very nice good person. She explained that the error was specific to the salesman and that overall the dealership is #1 for customer service. Bad news: If you shop here DO NOT SIGN ANYTHING until you read it twice and know exactly what you're getting into. Good news: If you have a complaint they have a great customer service department!

Our experience with East Coast Toyota and Jonathan Nunez...

Our experience with East Coast Toyota and Jonathan Nunez was truly wonderful from our first handshake! He and Jamie Berrios made our experience easy and comfortable! We had cars to trade-in and big decisions as to the right fit of new vehicles for our budgets and needs. Jonathan Nunez and Jamie Berrios made it all happen. We are now a 3 Toyota car family and loving every minute of it! Thank you again East Coast Toyota! This is by far a well-run dealership with their customers' satisfaction as their primary goal!!Ms. Patricia Tana

All throughout the process of purchasing my new vehicle,...

All throughout the process of purchasing my new vehicle, Mr. Fred Meyer had impressively done an excellent service. I know I am nuisance customer. I had so many questions, sending him multiple messages about the vehicle I wanted. I kept on changing my decisions, I changed my mind several times as to whether I should purchase or not the vehicle . I probably had annoyed him at some point but I was impressed because he did not demonstrate any signs of impatience and rejection. Instead he entertained my inquiry, responded courteously and informatively. I was pleased to his attention to detail, to his professional interaction, to his competence, and to his calmness . Mostly that made me appreciate him is the fact that he was not pushy, an exceptional quality! I appreciate his sincerity and dedication to his work. I wish Mr. Fred Meyer all the best. Indeed, he is highly commendable. Thank you.

Awful experience, I would not recommend this dealer at...

Awful experience, I would not recommend this dealer at all! The sales manager was rude and unprofessional & offered us no incentives except a free 50 inch tv. The price they quoted me was laughable. Go to Prestige in Ramsey I got a much better deal and no gimmicks/ won't get led on.

Tyron was simply outstanding. We had an extraordinarily...

Tyron was simply outstanding. We had an extraordinarily good experience at East Coast Toyota because of him. We will be using your service department too after having such a fantastic experience.

I had planned to buy a Sienna since a long time and...

I had planned to buy a Sienna since a long time and contacted many dealers during the search, I got very frustrated as I could not negotiate a deal and thought of giving up the idea of buying a new vehicle. I realized that I have not contacted East Coast Toyota and thought of contacting them as a last try and phoned East Coast around 5:30PM , the call was answered by Mellisa Gonzalez and I explained her what I am looking for and the expected cost, Mellisa was very helpful and professional, it just took few minutes and we finalized on the price, I drove to the showroom at 6PM and came out with the new vehicle by 9PM. My entire experience with East Coast Toyota has been great and found everybody friendly and professional.

La mejor experiencia con Nelson Moreno trabajo...

La mejor experiencia con Nelson Moreno trabajo durisimo para ayudarnos a pesar de muchos contratiempos y de muchas traves de parte de el asesor financiero gracias Nelson You're the best

Ms. Melissa Gonzalez provided us the most awesome...

Ms. Melissa Gonzalez provided us the most awesome experience that we ever had in buying a brand new car. We requested quotes and asked questions for the vehicles where we are interested and all of her responses are very prompt and straight forward. She is very honest and so easy to deal with. We sent her our asking price for the car that we like and she closed the deal with us through the internet. We just printed the chain of emails that we had during our negotiation, presented the print-out to the salesman, and everything went out smoothly from the presentation of the car up to the contract signing. Melissa is so kind and accommodating that she made us feel comfortable when we arrived in their dealership. She is truly a remarkable internet sales specialist! Highly recommended! And to show Melissa how grateful we are for having her as our internet sales specialist, we named our brand new 2013 Toyota Prius "Melissa" - to remind us of the wonderful person that we met, who sold us the most fuel efficient car that our family is using now. Nick, Liezl, & Nica Saoi

I originially went to Toyota of Hackensack looking for a...

I originially went to Toyota of Hackensack looking for a new Toyota. After an hour and half of back and forth with the manager, I got a price. Before finalizing the deal, I took a shot and stopped by East Coast Toyota in Woodridge, which is just a few miles away. Angel Rivera was able to beat the price and offer me a choice of colors. Toyota of Hackensack wants to just sell you what they have on the lot and discourage you from making other choices if they do not currently have it. Angel offered me any color and located the car in just 2 days. He was also very easy to get in touch with, which is very important with the few minutes a day I get a chance to make a phone call at work. I even contacted him on his cell if he was not at his desk and he always answered.Even the showroom was very nice, clean and bright. And there is a very nice lady always walking around to see if you need anything and offering you Starbucks Coffee. All in all, I love my Toyota, and even though I only had it for a week, I know I made the right choice. I couldnt be happier with East Coast Toyota and especially Angel, who would not let me leave the lot with my new car until he explained all the many funtions of the Entune System (which is very cool) and the navigation. He even programmed my bluetooth for me. I would recommend anyone to Angel.

Melissa was extremely helpful and knowledgeable about...

Melissa was extremely helpful and knowledgeable about Toyotas and the FJ. I would highly recommend her. Her followup was great and thorough. Thanks again, Jim

I visited East Coast Toyota dealership to buy a car. The...

I visited East Coast Toyota dealership to buy a car. The manager put me in the hands of Dennis De Mercurio. He has an excellent customer service from the start to finish. He explain ed everything that I need to know. His approach to sales is very gentle yet affirming in the product and took his time to explained about car. Great job.My experience was very good and I will return to this dealer in the near future.

I had a terrible experience with another Toyota...

I had a terrible experience with another Toyota dealership (Who I will not name) and ended up taking my money back because they could not get me a car or any information on the car I was buying, and this lasted over a week! I took my money back and I went to East Coast Toyota because I was contacted by Jessica Juliano, an internet salesperson, who was very nice to speak to and was actually able to help me out very quickly! I arrived at East Coast Toyota at 6:30PM to speak with Jeff Brown, Mike Feldman, and Juan Inoa. All three of them were able to get me the deal I was looking for and more importantly, the car I was looking for! I ended up leaving the dealership at 9:00PM that night and even drove the car home! Talk about a perfect experience! I would highly recommend this dealership and all of the people I spoke with over there. They're a nice group of people who will help you get the deal and the car you're looking for, without all the hassle of a normal car dealership. Regardless of the fact that I met these people that day, they treated me as if they were friends of mine for a while, which is something you don't often get at a car dealership. Overall I was very pleased with my experience, and would recommend this dealership to anyone!

I put in a request for a quote at East Coast's website....

I put in a request for a quote at East Coast's website. Melissa responded with a price in a very short time. The price was good, but we both agreed there was room for negotiating.Because she was leaving that day before I would get there, she turned me over to another salesman, Jonathan, who concluded the deal.

Fantastic dealership really cares about returning...

Fantastic dealership really cares about returning customers,all sales people know what they are talking about will go the extra mile for the customer and makes sure that all customers needs are fullfilled

Ms. Eda Erdogan kept me informed about new vehicle in a...

Ms. Eda Erdogan kept me informed about new vehicle in a timely, detailed, acurately manner. She did not rush you but encourage you to buy using her skills. She helped me in choosing options, from a few different modles, prices. her price was competitive. She can get OK from her manager to sell me new car at a competitive price. You don't have to be exausted to barging with dealers. She honestly provided me a competitive price.

Alfredo Sierra was really nice over the phone. He...

Alfredo Sierra was really nice over the phone. He answered all my questions and made me feel really comfortable with coming in to the dealership. He quoted me an amazing deal.

$107 just to hook me up & check why my Check Engine...

$107 just to hook me up & check why my Check Engine light is on? Heck no! They would have acquired a repeat customer, but now I wouldn't come back for any reason. I'm glad I didn't get suckered in to actually allow them to rip me off in that way. I'm glad there are still honest mechanics out there that do it as a courtesy with the knowledge that customer service is important. I had no problem whatsoever having someone else check it at no cost.

I was treat very well, good attention from sales person ...

I was treat very well, good attention from sales person Fread Myers ,honest in the things that he told me about the price of the car what he could or could not do ,did not lose his cool when I gave the price I want to pay ,because I went another dealer and they did like what a say about the price they say some things that make go away .I thank you and recommend Fread Myers Very Good Job.

What brought me to this dealership was their on-line...

What brought me to this dealership was their on-line selection of cars. When I arrived at the dealership, the car I had seen on the web was on their lot and it was the price advertised on the web. In the end, I purchased a new Prius C car. I am very happy with the car and am satisfied with everyone at the dealership that assisted me with the purchase of my new car. Two things kept me at the dealership that day; a salesperson actually came over to speak with my wife and me and there was no pressure during the sale.

Excellent service from start to finished. Great customer...

Excellent service from start to finished. Great customer service explained everything that you need to know, make recommendation and take his time and you dont feel rushed. Great job I highly recommended East Coast Toyota.

I went into the dealership anticipating buying a car. ...

I went into the dealership anticipating buying a car. And that's exactly what happened! My husband and I were met immediately by the floor manager and were put into the hands of William. From our initial handshake to our closing handshake I felt very comfortable dealing with William. He was very personable, respectful and attentive to what I had to say. At any point was he less than professional. His approach to sales is very gentle but yet affirming in the product.Our overall experience was very good and I believe I would return to this dealer in the future.

The sales experience when I purchased my car was long,...

The sales experience when I purchased my car was long, but good. These folks worked with me until we found a pre-owned car that fit my needs. I was at the dealer 8+ hours, they bought us lunch during that period and kept showing me cars and working with the financing. I came away quite pleased, and made some new friends, I felt.HOWEVER ... I had my first 5,000 mile service yesterday and the Service Department was a big disappointment in the communications department. They found a repair need during the checkup,that was a good thing, but quoted me one price and when I came to pick up the car they charged me MUCH MORE! I went in for a $369.20 routine service and came out with a $456.00 labor bill. Service also gave me a loaner car and stated I had to give a $150 deposit for it which would be returned to me when I brought back the car next day. Then, when I bring the car back, I find out that $150 refund will be held for 2-3 weeks! Happy with sales, not happy with service dept. When I took the bill to my regular mechanic, he looked at the parts and service and told me he could have done that repair for under $300. NEXT TIME I'LL KNOW BETTER when it comes to service.

The dealership did a great job at closing the deal with...

The dealership did a great job at closing the deal with the car. I was happy until the moment I sign all the paper work. It had been a long day of car shopping and I was the last customer out. It was dark by the time I got into my new car. The very next day after work, I notice a few minor things wrong, especially since like I mention before it was dark and had be a long day. The seal to one of the doors was peeling off, subpar car detail, minor scratches, carpets missing, a set of keys did not unlock doors (was not programmed) and a SMALL dent (most likely form moving the car around the dealership). I went back to the dealership the very next day after work to show the minor problems and ask if these things would get fixed. I was assured by the sales manager at the time that it would, but would have to make an appointment through the sales manager who sold me the car who was not in. I called when the sales manager when he was at work and thats when it all starts. I get into it with the sales manager because he basically tells me I can only get a detail; keys programmed and after a long time of arguing carpets would be given. He informs me why I was on my own with all the other issues. Naturally I got frustrated by all this especially since I spent a hour from work trying to reason with this man and get into trouble by my boss cause of it. He does not want to hear how the other sales manager said it would all get fixed and that it could not have been me who did all these things to the car in less than 12hrs of owning the car. I know if I would have caught these MINOR issues that could easily be fixed before I signed the paper work they would of have fixed them, no problem. I still almost a month later trying to fix this. It is not like I cannot afforded new carpets or take the time and effort to fix these things on my own. It is the principle of the whole thing. Now they are sticking it to me. I have managed to get my car detailed and the seal fixed, but I am still trying to get my carpets that were promised to me at the time of my car detail. Please stay away from this place and help me remind these places that it is not us that need them and them that need the costumer.

The experience that I had with Jonathan proved that there...

The experience that I had with Jonathan proved that there are still good salesmen left in the car industry. He approach me, asked me how he could help me, and guided me throughout the entire buying process. Jonathan has done an exceptional job helping me from pricing, test drive, and explaining all the stages of the process. Jonathan works for you and not the dealer. Sometimes you might feel that with other salesmen but not with Jonathan. If you have the opportunity to purchase a Toyota please seek out Jonathan, its worth the wait, you will thank me and him later. Best of luck and hope you enjoy your car! PS. Managers are a bit pushy but you would be too if you had to sell 200-300 cars a month.

The customer service at East Coast is terrible. Went in...

The customer service at East Coast is terrible. Went in to return my lease and was interested in leasing another vehicle. The saleman, Gary, was extremely rude and walked away from me. Then I asked another saleman for a manager so I could complain and tell him what had happened and he didn't help me either. He apologized and said sorry we can't give you the deal you are looking for. I ended up leaving the dealership and finding a better price at City World Toyota in the Bronx. I would never recommend this dealership to anyone. Customer service should not be this way.

Everyone that buys or least a vehicle knows that you are...

Everyone that buys or least a vehicle knows that you are in for a tenuous confrontation with the sale representative. But I have to admit that Mr. Jonathan Nunez of East Coast Toyota changed everything for me. Mr. Nunez is a young person with plenty of energy and enthusiasm to help you find the right car and the right price. Mr. Nunez took his time, made comparisons between vehicles for me and never displayed arrogance or discomfort to all my questions and uncertainties as to which vehicle to least. But it was not over at the dealership, Mr. Jonathan Nunez followed up with me two days after leasing my new vehicle, to make sure I was happy and to answer any questions I might have. I strongly recommend to anyone that decides to least or purchase a vehicle from East Coast Toyota to request Mr. Jonathan Nunez.

Classic bait and switch. offered a vehicle at $250/mo...

Classic bait and switch. offered a vehicle at $250/mo lease. After adding the car to insurance, paying them a check for deposit and waiting for 8+ hours (entire day), they wanted me to sign a second contract at $300+/month, which is $1800 more than original contract. They did not even return my check and asked me to wait till it clears so I can get a refund. Yeah, as if I have too many hours in my life to deal with these low lives. The sales person Tony and account manager Paco seemed nice, but finance manager Derek and Lou seemed to be in this deceptive business all their live. Do not waste your time with this dealership, look across the street for Ford or Nissan instead.

I had purchased a car for my daughter at Nissan in Totowa...

I had purchased a car for my daughter at Nissan in Totowa and was very disapointed with there service. I personally needed to change my car due to too many issues which needed to be attended to. I drive by East Coast toyota everyday and decided to check out my options to trade in my car. I have to admit i was not so optimistic about getting anything. My credit is not excellent but its not horrible either. Mr. Angel Riveras confidence and sales tactic were beyond that expected. I felt comfortable and knew in my heart this guy was going to do what ever he could to help me get a car without getting ripped off. As a woman, its normal to feel you cannot purchase a car on your own without having someone with you that has knowledge of buying a new car. Mr. Rivera knowing the promotions that perhaps would work for me, was able to get me a great deal and most importatnly the price and finance he got for me made it possible for me to afford a new car. I got a 2012 toyota corolla and it was the smoothest transition i had ever experienced.Your sales representative was professional and very knowledgeable in all he did. The finance leader was also very super nice and made me feel i just got a great deal. Thanks East Coast Toyota, keep hiring professional men that make it there business to see your customers leave happy! I would recommend everyone i know to you!

I went with my son to get a car and ended buying one too....

I went with my son to get a car and ended buying one too. I was very supprised at the friendly pleasant atmoshere of the dealership. No pushy sales people, can't tolerate that.Thanks to Mauricio Escobar, Brian Garcia and Juan Higuita they made buying a cara very nice experience.Mauricio Escobar was exceptionally helpful, he went above and beyond and I woulddefinitley recommend this dealership. I would especially recommend Mauricio as #1sales person.Thank you.Ruth Borrero

I went to your dealership thinking I was gonna to get an...

I went to your dealership thinking I was gonna to get an ok deal. boy was I surprised. Mauricio Escobar, I feel went above and beyond to help me. I could not make up my mind in which car I wanted to get.But he was very patient,back and fouth with the paperwork. well long story short I'm a happy owner of a 2011 Venza. In fact my mother also bought a car that same day. And is very happy with it. She got an 2009 Rav4. Thank you very much Mauricio.

i had a very good experience at the dealer, angel rivera...

i had a very good experience at the dealer, angel rivera was the sales man that helped me and i was very satisfied with his knowledge,patience,and kindness towards us customers.thank you

John was able to listen and understand what i was looking...

John was able to listen and understand what i was looking for as a vehicle right choices for me and my family. He offered all the options possible for me to buy two vehicles, one for my family (Sienna), and one for me Rav4. And also he was able to find the best financial scenario for me as well. I continue buying from Toyota: #1 Quality vehicle and good prices (value)#2 the people that work for Toyota always looking for the best way to satisfy my needs (its make feel Toyota appreciate me as customer)Thanks,Gregory Angel

My husband and I went to see if we can trade in our car...

My husband and I went to see if we can trade in our car (financed- not yet completely paid off). Holman helped us out and he was really nice and understanding. He didn't pressure us or make us feel like we have to complete the transaction. Thanks again Holman

I met this guy in second time, he is freindly and well...

I met this guy in second time, he is freindly and well experienced. It is just that we had mis communication and resolved at the end.

I went to this dealer at night I met with Poronko I...

I went to this dealer at night I met with Poronko I bought a highlander 08 I asked him about the car fax of the car he told me the car has a clean car fax it never been to an accident before and its one owner but he said I cant find it right now ,I trusted them and he couldnt find the keyless entry for the car he told me everybody left now but you can come back and pick it up any time or when you come and get your registrations we will give it to you. so I said ok , couple of days after I noticed little rust on the driver side door , so I called them up and requested the car fax for the car ,they told me you signed the paper already and I should be in you document, I did signed the paper but I never got the car fax ,they lied again so they fax me the car fax and I looked at it it shows that the car had two owners and been into an accident before, not only this when I asked them about the keyless enter for the car Their manger Morris said this particular car dont have keyless entry out of all the Highlander in world this one is unique it doesnt come with keyless entry, guess why: because I paid for it already if I didnt they wouldve made one for me Buyer beware of this place I am MORE than unhappy. I have searched and visited MANY dealerships and I am not happy that I chose them. VERY UNPROFESSIONAL

Great service. Alfredo was very professional and helped...

Great service. Alfredo was very professional and helped so the process was fast in buying a new car. I will recommend all my friends to go and see Alfredo for great customer service.

In general, we dread buying a new car almost worse than...

In general, we dread buying a new car almost worse than going to the Dentist. The team at East Coast Toyota really did a fine job of making the process as easy as possible. We had very honest conversations with our Alex and Alfredo up front on what our expectations were and they met those expectations. That was a very nice surprise. It is very refreshing for people to follow through on what they commit to do.Overall, we enjoyed our experience and would recommend East Coast Toyota to our friends.

I was very satisfied with the customer service I was...

I was very satisfied with the customer service I was given by Alfredo. He was very pleasant and delightful when I called. I have to give you guys an A+ for your customer service. I have been to many dealerships and have never received the service and satisfaction I received. It is very hard to find good customer service theses days, I would highly recommend Alfredo and East Coast Toyota to anyone.

Tyrone was great to deal with. He was considerate given...

Tyrone was great to deal with. He was considerate given my many questions, and fair when it came to negotiating. Overall he was a solid communicator and made us feel at ease.

I called East Coast and was connected to Alfredo, he was...

I called East Coast and was connected to Alfredo, he was great!! I scheduled an appointment to test drive a 2011 Toyota Camry and drove home with one that same night. I was so happy because I really wanted a certain color and with a sunroof and all of that was available. Overall my experience with Alfredo and East Coast Toyota was wonderful. I have recommended so many family and friends to East Coast because I just can't get over the customer service and attention I was given before and after my purchase. I have even received several calls after my purchase to make sure everything is fine with my car and if I had any questions.

Here is the description why I rated the dealership...

Here is the description why I rated the dealership poorly.. I am looking to buy Toyota Rav4 and so while searching best deal for the vehicle I came across this dealership's website. I inquired about the vehicle I was interested in for the price. I provided my email address and contact information for the inquiry. I got a reply by email asking me time to schedule meeting. Everything was fine until now.. I started getting calls from Alfredo Sierra (I believe he is internet sales specialist). I mentioned him frankly that I have inquired about the same vehicle with specifications I am looking for at other dealerships and I will decide based on who so ever is providing me with best deal. He mentioned to me that we will beat whatever lowest deal you get from other dealership (that's great, right?).So, I called him to schedule visit to checkout the vehicle. I drove there about 20 miles from my place. I was greeted by one of the person at dealership. I mentioned to him that I have talked with Alfredo and I would like to talk with him. Rather than going to convey my message, he called Alfredo from his cell (let me remind here, he was in the office just few steps from main door).. Then I was waiting and waiting and waiting...Then Alfredo came and right away he introduced me to Safi, who has no idea what so ever why I was there and what type and specification vehicle I was interested in..After wasting about half an hour, I came to know that they do not have the vehicle I was interested in.. Alfredo just made it up to bring me to the dealership...After leaving the place, I decided to talk with him and I was told that he(Alfredo) was taking lunch (at 6pm)... I would NOT recommend this dealership to anyone, unless you live in walking distance without car and you have to buy car right away...

It has honestly been a long and excruciating process...

It has honestly been a long and excruciating process attempting to even buy a new vehicle, Me and my father were always contemplating about buying a workhorse SUV for the both of us to use freely since we are both two hard working bachelors. Mr. Alvarez made this process painless and well worth it! Not only did we receive a reasonable price for both of us to afford but were were greeted as family. Even as a skeptic one need not worry as Mr. Alvarez puts it all on "the table" for you to evaluate your options. Mr.Feldman is another sales associate who is genuinely helpful to any given person he encounters. Both Mr. Alvarez and Mr.Feldman are two remarkable salesmen who exemplify Honesty,Professionalism, and Quality service within their East Coast Toyota Dealership agency and i would recommend any one of these two individuals for any would be buyers.

I bought 2011 Toyota Sienna LE from Holman Cano. It was...

I bought 2011 Toyota Sienna LE from Holman Cano. It was pleasure dealing with Holman Cano, he is honest, friendly and professional sales person. I will definitely recommend my friends to see Holman Cano at East Coast Toyota if there are looking for new Toyota vehicle.

I purchased a Toyota Corolla from Mr Alvarez. He was very...

I purchased a Toyota Corolla from Mr Alvarez. He was very professional and was able to provide a monthly payment within my price range. He also was able to follow the national Toyota advertising campaign with 0% financing and a significant price reduction. It was a pleasure to work with him as he was very helpful and friendly. I would recommend this dealership to anyone interested in a Toyota

We leased a 2011 Toyota Camry XLE from Holman...

We leased a 2011 Toyota Camry XLE from Holman Cano.Previously we signed and than cancelled deal with Toyota Universe of Little Falls because they wasn`t honest and tryed clearly ripping us off.We dicided to look for a new deal and were very fortunate at East Cost Toyota of Wood Ridge when we met friendly and professional sales person Holman Cano.We had an appointment at 3pm and the same day signed all documents for lease x 36 month and drove home new car.We asked for total price of monthly payment incl(Gap insurance plus taxes)and received the best deal.Financial manager Louis very detailing explained us cost and purpose of insurances without any obligation and we very approciate it.I know lots of people who was confused by bargaining one price and receiving this price and than plus and plus...We made this clear for dealership and us to eliminate any misunderstanding.On the next day after lease was signed we noted vibration on high speed during applying breaks,called to Holman and he made an appointment for service.The problem was fixed(as Frank at service center explained the car wasn`t moving for a while and there were flat spots on tires.All tires were rebalanced and checked on special equipment for no cost.)Several people called us to follow up.We will definitely highly recommend and refer people to go see Holman Cano and other emploee at East Cost Toyota dealedship of Wood Ridge.We are happy customers and will spread the information about excellent sale and great service provided by this dealedship.GOOD JOB!

I bought a new RAV4 from this dealership back in April....

I bought a new RAV4 from this dealership back in April. Also added a remote starter and backup camera. I agreed on a price with them but was not given a split for the value of the backup camera and remote start. When asked what would be the model of this optional equipment (which was installed later), i was told "You will see when you get it". I came the next weekend to get the equipment installed, i was not given a choice on which brand would be installed. They just decided to put some cheap equipment. I had to wait 6 hrs at the dealership while they installed it. The backup camera system has a cheap rear view mirror which is so crappy - It turns on everytime you start the car and there is no setting to turn it off except power it off everytime you start the car which is unsafe!!! Looking at the mirror gives me a headache, the image moves when you move and is unclear at the edges. The display craps out on half of the mirror sometime when backing up (considering its just been 2 months since it was installed).The remote starter has "Stopped" working. The engine keeps cranking and does not start when using the remote starter.I called them many times and was told some one from the service department will give a call. I got no Call!!!They were supposed to call me when the license plates and registration were ready from the salesperson - did not get any call. When i used to call them they seemed really rude.I think these are a bunch of "Customer-ignorant" money suckers.I also called the Toyota experience center and am currently trying to resolve the issues. I think everyone who are having problems with this dealer should call the Toyota experience center so that Toyota gets to know their dealers more!!If it doesnt get resolved i am planning to take it up with my lawyer - the mirror violates safety requirements and is a hazard!!

I purchased a 2004 Toyota Siena from your dealership...

I purchased a 2004 Toyota Siena from your dealership (East Coast Toyota-Scion) on 4/26/2011 located in NJ (dealer#29103). The sales persons name was Nishant BA.I had a very bad experience with the dealer who was supposed to send me the license plates no more than 30 days after I purchased the car. I still have not received the license plates. I have to pay for an inspection of the car in Maryland, I sent the receipt to Nishant who told me on May 17, 2011 that go ahead and put my tags on the car and I would receive the car registration in few days. I waited a couple of days and I did not receive the car registration. I have to pay insurance on two cars because of the dealers delay in sending me the tags. According to Maryland law, I cannot cancel the insurance on the first car until I have the correct regestration for the car I purchased from you.I have called Nishant and Mike W the Manager but they never answer the phone and never return my calls.

after reading the reviews on the website i was hesitant...

after reading the reviews on the website i was hesitant about purchasing a car from this dealership however i was very specific in what vehicle i wanted to purchase and this was the only dealership that had the exact car i wanted - a white scion tc 5 speed (a very girly sporty car, perfect for me!). i went to the dealership, to a look at the car, test drove it, the usual escapade before considering to buy a vehicle. after a few days of thinking about it, i went back to the dealership to talk some numbers. they set me up with one of their salesman bobby who seemed uninterested in even talking to me. he told me there was "NO WAY" i would get this car for less that 3000 down and 300+ dollars a month. i informed him that i would be returning over the weekend with my father to make an offer on the car and hopefully work out a deal as i would be trading in a vehicle that i was already financing. the next day, i called bobby to make an appointment, and the phone rang & rang - NO ANSWER. i called back again and the receptionist told me he was there and transfered me again. i left a message stating my name and the car i was interested in and i never heard back from him. i am a young female and i assume he didnt think i was serious about the buying the car so i went back for a THIRD time to speak with a new salesperson, nishant. nishant is very nice and was very pleasant to work with, which put me at ease. he informed me that i wouldnt need to put any money down, he would take car of the vehicle i was financing, and i would have the scion for $275 a month. after hearing the good news i immediately took the offer. 5 hours later i met with their financing person, luis. after trying to sell me a whole bunch of unneccessary insurance and protection policies, he got me for a gap-coverage plan - another $5 a month. i told him that im a student and i have a job so i wouldnt want to pay anymore than i am already. he informed me that my contract was for $280 and reassured me AGAIN that the car i traded in was going to be taken care of considering i still had a loan out for the car in the amount of $6000 .. shortly after, i received the keys to the car and attempted to drive off the lot BUT my new/used scion tc WOULDNT START!!!!!! seeing as it was after 9pm and most of the staff was leaving i began to become angry. an associate named mo called my salesperson and told them my just-purchase vehicle wasnt starting .. he said i needed to leave the car on the lot so he can have someone look at it in the morning and i would have to take my old car home .. GREAT .. just as i was getting back in to my old car, he started the scion .. he told me it was just an error with the key since it had not been programmed .. SPLENDID .. now that i just s*!$ my pants i can take my new car home .. pleased with my new cute car and the fact that i actually had it i was pretty happy.. until i got a call 2 weeks later from my old financing company telling me that my bill was past due and that they never recieved a call about me trading it in .. once again i was FURIOUS. i called nishant, my sales rep, who told me to ignore the calls because the check was sent to them and theyll have the money in a few days .. he then said there was paperwork that needed to be finished and i had to drive all the way back to the dealership.. not to mention i had to make a trip up there to drop off papers for the bank the week before ! being that i work so much, i did not make it there so the next day luis left me a message stating that i needed to come in and sign the papers and if i didnt like the banks deal i needed to give them the car back .. i was so confused !!!! i called luis back and asked him what was going on seeing as i already signed the contract and i was ready to make my payments .. he said they either want the 3000 dollars (which the first salesman told me) or they want my name taken off of the contract which was cosigned by my mother or i can leave the car on their lot if i didnt like it .. TRUTH BE TOLD: THEY ARE GETTING THEIR CAR BACK TONIGHT !!!!!! i am MORE than unhappy. i have searched and visited MANY dealerships and i am not happy that i chose them .. VERY UNPROFESSIONALBUYER BEWARE !!!!!!!!!!

I do not even know where to begin. From bogus tire tax,...

I do not even know where to begin. From bogus tire tax, inflated pricing, being sold an uninspected car with no brakes and a transmission that was recalled, and in general being sold a $10,000 car 6 months ago that is currently undriveable (no seriously)....buyer beware of this place. The best part...the manager referred to me as practically family. Geesh...would hate to have walked in there as a stranger! :-/

At the eleventh hour, owner John Ripoli stepped in and...

At the eleventh hour, owner John Ripoli stepped in and gutted a deal to buy a Prius that had been 2 weeks and many, many hours of my time (and his staffs time) in the making. After they took a down payment, had the contract drawn up, and had me sign the contract, Ripoli stepped in and tried to extort an extra $600 (plus tax). He then appointed a "Rude Man in Chief", named Rolando Perez, to run us out of there when we refused to capitulate.

The first time we went there it was for a used car for my...

The first time we went there it was for a used car for my husband. John Lyons took care of us and he didn't make us feel obligated to a sale. However we ended up buying privately. A few weeks later we decided to lease a new car for myself, so I called John and again he gave me all the information I needed to decide between leasing and financing, ran our credit and had everything ready to go once we came in the next day. He knew what we needed and could afford and again was not pushy or did not try to hit us with hidden cost or go over our bugget. My husband is in sales and was dreading the idea of dealing with a car salesman, but he was very impressed with East Coast Toyota's treatment of the customers from the receptionist to the managers and financial specialist. I would recommend East Coast Toyota to everyone who would like an enjoyable experience without the pushy sales tactics that we experienced in other places.

John went above and beyond what a salesperson should do. ...

John went above and beyond what a salesperson should do. Always following up, letting me have a word, giving me a great price. The overall experience down to Mike the sales manager and even the receptionist was incredible. My sister and I purchased both a 2010 Highlander and 2011 Camry brand new in October 2010 from John at East Coast. I was so happy with the way I was treated and the fair pricing that I came back in February of 2011 and purchased a Sienna for myself.Need I say more? Three cars purchased from the same dealer and salesperson in a time period of roughly almost 4 months.

I had a very nice experience at this dealership. My...

I had a very nice experience at this dealership. My salesman, John Lyons was not only informative but a very nice person. He didn't pressure me at all, which I liked very much. I love my RAV4 and would recommend anyone to go to East Coast Toyota. I wish I knew someone who wanted to buy a car.

I had a very good experience at this dealership and I was...

I had a very good experience at this dealership and I was so happy with the salesman I had got to work with. Holman was very considerate of my time and he found the car that I was looking for. He is the #1 salesman at East Coast Toyota. So, i recommend that when you go to this dealership you request Holman Cano as your salesman because you will be very happy and satisfied working with him in getting the car you want =) East Coast Toyota is a very friendly and clean dealership and if you are looking to buy a toyota make sure you visit this dealership !

Be aware of this dealership...all their promises are...

Be aware of this dealership...all their promises are fake; they leading not honest business. I filed a case with Better Business Bureau. I came to dealership with offer to lease new car with following options:1. Cover up to $1500 early lease termination (my full lease coverage was $1250, with in a valid range)2. Escape excessive mileage & wear & tear penalties and so many others... They took my car but did not pay off my existing lease.I find out in a month (when I got my statement from Toyota Fanatical) that my old lease was not covered. I called sales person Alex Pena, Sales Manager Morris, and Customer Relation Manager Mark Catalano, but can't the truth.

From the moment I walked in, until the moment I drove the...

From the moment I walked in, until the moment I drove the car off the lot my mind was at ease. Jamie was patient, answered all of my questions, took me (and my wife and kids) for a test drive far off the lot (in a snowstorm). The price was right, and it took no time at all for the paperwork to be handled. In no way was I pressured to buy anything. I was not sure what I wanted walking in, but the same emphasis was given to the lesser models as the larger, pricier ones like the 2011 Highlander I was happy to take home.

Our recent experience at East Coast Toyota was nothing...

Our recent experience at East Coast Toyota was nothing short of excellent! Our salesperson, Holman Cano, was the consummate professional. He patiently answered all of our questions and never once made us feel pressured or hurried us to come to a decision. He understood that we were working within a tight budget and worked hard to get us maximum value for our trade-in. The remaining staff members were also very friendly and professional. We will definitely recommend that our friends go see Holman Cano and the rest of the staff at East Coast Toyota the next time they're in the market for a quality Toyota vehicle! It was a great way to start the new year!

I received a promotional letter in January of 2010 from...

I received a promotional letter in January of 2010 from East Coast Toyota Scion offering to buy back my 2008 Toyota Yaris (that I purchased through them in 2008) AND pay off the difference in trade for one of their 2010 leases. I took advantage of the promotion (or so I thought) and am leasing a 2010 Toyota Corolla but have since noticed on my lease that they tacked on an additional $5000 (the difference of what was still owed on my Yaris at that time) into the total cost of my 3 year lease agreement. I have since tried to get this issue resolved but they are telling me that I have no proof and that I already signed the lease. They are admitting to the promotion they held in January (I spoke with one of their salesmen by the name of Alfredo confirming it), but Lou Mendez (their financial manager) refuses to send me a copy of the promotional letter that was originally sent to me. I have documentation sent from Toyota Corp. back in February of 2010 stating that my Yaris WAS paid for IN FULL (even though my lease says otherwise) yet they STILL refuse to resolve the situation. According to my calculations, since leasing my Toyota Corolla starting in January 2010, I have overpaid over $800 due to their inaccurate figures which will continue to keep rising if they keep refusing to fix their error.In addition, this is now the third time this dealership has screwed me over. When I received this promotional letter, it was just 2 DAYS before all the Toyota recalls hit the media. I had heard about it prior though and asked my salesman if my Corolla was one of the affected cars. He told me, "we would never sell you a vehicle off our lot that was being recalled." When I called 2 days later (since my car WAS one of the affected vehicles) he denied ever saying that.Lastly, when I purchased my Toyota Yaris back in 2008, they charged me an interest rate of over 8% (I have a credit score of 730... this should have never happened). This was the first car I ever bought though and didn't know any better that the dealership was clearly ripping me off. Live and learn.Do not give this dealership your business! GO ELSEWHERE!

We leased a 2011 Highlander from Nishant this past...

We leased a 2011 Highlander from Nishant this past weeekend. It was an all around great experience working wtih Nishant and I would highly recommend him. Nishant is humble, helpful, extremely knowledgable, and was able to help us to get to the price we wanted to pay. My husband and I spent hours at other Toyota dealerships in the Northern NJ area (Prestige, Glen, and Cresmont) and ended up witht he best price, best sales person, and out in the least amount of time because of Nishant. If I was to recommend a Toyota dealership to anyone living here in N. NJ it would be East Coast.

A good saleman,Alex helped us get the car we wanted,I...

A good saleman,Alex helped us get the car we wanted,I would recomend anyone to deal with him and East Coast Toyota.The sale was stream lined and we walked out with a car and a loan in the same day.We test drove a few cars and never felt pushed,as I have from other dealers.

Overall I have to say this was hands down the best car...

Overall I have to say this was hands down the best car experience Ive ever hadand Ive been to many dealerships. at no point will you feel forgotten or unimportant. When this lease is up, I will return to Alex, just as we will continue to refer family/friends/coworkers/strangers to East Coast Toyota.

I have now purchased 3 vehicles within a 10 month period...

I have now purchased 3 vehicles within a 10 month period from East Coast. I purchased a 2010 Camry 10 months ago only to have the car totaled last month. So I went back, this time with my wife who was coming out of a 3 year lease on her Subaru Tribeca. The folks at East Coast were up to the challenge of giving us a good deal on 2 new vehicles. We drove out of the showroom that same evening with 2 new cars, a 2011 Camry and a 2010 Rav4. We are as happy with both cars as I was with the first Camry. All involved were professional and a pleasure to work with. Larry Steinberg was our direct salesperson. He was great from beginning to end. Mike Feldman was the numbers man that was never at a loss when it came to some sort of numerical creativity to make the deal work. Mark Catalano was helpful a few weeks after the sale when a question arose regarding the Tribeca's final payments to Subaru. All in all it's been a pleasant experience and we would certainly recommend East Coast to friends and family.

My wife and I went to the dealership to test drive a 2010...

My wife and I went to the dealership to test drive a 2010 Prius. I knew little about driving a hybrid. Mister Paco Ramirez set us up with Alex Pena, our salesman who proceeded to take us out to the car and fully explain all the procedures for operating the vehicle. After helping to adjust the car for my driving position we proceeded onto busy Route 17. Mr. Pena fully explained all the bells and whistles in the hi-tech vehicle. We finished the test drive and came back to the showroom to discuss a deal. We decided to lease the car and came to a deal. We were pleasantly surprised when Alex said that we would be able to drive the car home that night. Mr. Juan Higuita handled the financial end of the deal. At no time was there ever any high pressure in the process. When the car arrived Alex made sure to answer all of our final questions before we drove off. All in all it was a very pleasant experience.

As soon as I arrived at the dealership, I was...

As soon as I arrived at the dealership, I was remembered, for being a previous customer by the Sales manager, who treated me like family. He introduced me to Alex my sales person who took me out in a Prius test drive. The showroom was packed, but at no time was I forgotten..I got a great deal on the lease of the vehicle, it was delivered exactly as expected, on time. My plates arrived within 1 week, and I received several calls and emails as followups on the sale of the car. I even met the owner, who was a really nice guy. We sat and talked for about 30 minutes, he was a very friendly person. He also made sure I was happy throughout the process, which was one of the easiest times I've had buying a vehicle. I am 56 and have purchased from East Coast several times, and will continue to do business and refer people to this excellent dealership..

The salesman was very nice, Jeffrey Lai. However, sales...

The salesman was very nice, Jeffrey Lai. However, sales manager Mike Feldman was a different story. I agreed on a price, then he cornered me when I was looking at the car & said he'd sell it to me on that price on the condition I would give 100% excellent rating with Toyota. I said yeah sure..he asked, again would there be any reason I would not give a 100% excellent rating? I hesitated & said well the price wasn't what I originally wanted to pay but I would still give them the highest rating. He said because I'd hesitated like that, he wouldn't sell me the car & had to back out of the deal. obviously the guy doesn't know me but when I give my word, I abide by it. I'd never experience being treated like this, it was very distasteful to put it mildly. This guy acted like scum & I would never go back there in a million years. If you want a pleasant buying experience, do NOT go to East Coast Toyota.

We were greeted at the door by Bernie Romano; he is very...

We were greeted at the door by Bernie Romano; he is very friendly and professional. We negotiated the price and very quickly got a good deal. The rest of the staff was also very friendlyMy wife was driving the car within two hours. A few days later I received a call from Mark Catizano to make sure we were happy and everything was OK. I highly recommend this dealer.

This was by far the best of all the car dealerships...

This was by far the best of all the car dealerships [Toyota, Honda, Ford, Kia, et al.] that I have visited in my recent new car purchase experience, and quite possibly the best dealership I have ever dealt with. I spoke to a number of dealers [including several other Toyota dealers] and these fellows were peerless. From the excellent salesman Larry Steinberg, to the desk manager Mr. Feldman [I unfortunately don't recall his first name but I believe it may be Mike], to Frank Lizardi who finished up the paperwork and helped very creatively with some loan rate details, to Eddie who tutored me on the car before I drove off, they were a top-notch, personable and professional group. I purchased a new 4Runner [trading in an old Ford Explorer] and got a great price on the new car and the trade-in without undo haggling. I am recommending the dealership - and the beautiful 4Runner - to all my neighbors and friends. The car rides like a gem, has top of the line reliability ratings, and looks beautiful. The price was great and the interactions were a pleasure. I recommend this dealer (and the car) MOST HIGHLY!

Pleasant experience. My husband and myself went with the...

Pleasant experience. My husband and myself went with the kids to pick out a car as our Mazda was coming off-lease. We wanted to take advantage of the year end model deals and had two important items on our list; 1. good gas mileage and 2. third row seats. Our salesperson Rolando was very courteous and understanding that we had the kids so we were on a time constraint. He cut to the chase and got us into test drive a RAV4 with a child friendly third row. We than tested out a used Highlander for around the same price. We decided to sleep on it and came back w/the kids with the intent of purchasing the zippy Rav4. He gave us a great price and when asked was very upfront regarding any fees. He even bought the kids an ice-cream while we were checking the accuracy of the paperwork. We did have to check the details of the contract for accuracy. Plain and simple this is a big ticket item with a lot of human intervention so mistakes can be made. In general it takes time to run through the process. In terms of our salesperson, Rolando, was excellent and our experience with dealership was as as expected. Overall high recommendations! :)

I was visiting the area from eastern Mass when my 2008...

I was visiting the area from eastern Mass when my 2008 RAV4 broke down in front of the hotel I was staying. I called East Coast Toyota and was connected to John Provenzano who immediately made arrangements to have the car towed to your shop. Larry the tow truck driver called to confirm location and arrived within 15 minutes. Once at the shop John discussed the process and realizing I was a stranded traveler, John arranged to have my car expedited. The car was tested, fixed and I was sent on my way with a smile in short order. I am very impressed with East Coast Toyota and John Provenzano for the GREAT service.

My experience at East Coast was great. Everyone is very...

My experience at East Coast was great. Everyone is very friendly and helpful, they made me feel at home. The sales rep helped me get the best car for me and my family, big, comfortable and really nice!!! This is the second car I buy from East Coast, my experience the first time was good, the second time was even better!!! I recomend them to my all my friends. With me they have a customer for life!!!!

Gary O. went out of his way to make the sale. This dealer...

Gary O. went out of his way to make the sale. This dealer beat all other prices without the high pressure. We see dealers playing all kinds of games. This place didn't and I'd buy another Toyota from them again. I was treated respectfully, and the negotiations were fair.

This is the second vehicle I have purchased with the...

This is the second vehicle I have purchased with the expert assistance of East Coast Toyota Scion staff. I traded in my 2008 Prius (a great car!) for a 2010 Prius (even better than the 2008). Alex and Ronald were easy to work with, supportive in finding a financial solution that matched my needs, and generally just good guys. When my husband commented that he was hungry as he had not ate lunch, Alex offered to send out for food, this despite the cook out with hamburgers and hot dogs available for customers! The hard sell is just not the approach at this dealership rather an ethic and pride is evident in Alex's approach to sales. I know that I will be returning in another two years for my next trade in or trade up - I should say, because with each iteration, the Prius just gets better and better.The folks who prepped the new vehicle also did a great job. They were able to remove my Clean Air Pass (HOV Sticker) from the old car and put it on the new one, and also installed my Sirius radio from the old into the new. Thanks so much!And by the way, my husband had a hamburger and hot dog - a finicky eater, he said he enjoyed the food.

Internet car shopping is the wAy we purchased our last 2...

Internet car shopping is the wAy we purchased our last 2 cars. Our last one was a nissan. This experience was much better. I worked with the mgr CLO she was efficient and very easy to talk to. We have already sent 2 relatives to her and they were just as happy as we were with her service.

I asked for info online toyota website. Ali called me...

I asked for info online toyota website. Ali called me within 5 minutes. He gave me all the info I asked for and a better price than I had gotten from other dealers. I asked for a breakdown and he gave me that. I got to the dealership and everything stayed the same! I left with my new car and it was the best car buying experience I've ever had! East Coast is the best!

it took three weeks to come to an agreement on the car....

it took three weeks to come to an agreement on the car. After signing the final papers and agreeing to everything I was asked to wait in the waiting area for over 3 minutes so they could get my car ready. Guess what. The car wasn't even there. They apologized and said it might be in a few days (it was on its way). Three days later I picked it up but going through the final paperwork with the Finance Manager, he tried to get several hundred dollars more from me because "the salesman and Sales Manager made a mistake". If I had not left my deposit and signed the papers I would have walked out. On top of that he was condescending when I opted out of taking an extended warranty and kept questioning why on earth would I have taken it out on my trade-in-car but not this new one. If you value your patience, stay away.

My husband and I were more than pleased with the service...

My husband and I were more than pleased with the service that we received at East Coast Toyota. We had contacted this dealership because we were so disappointed with the (lack of) service that we received from another Toyota dealership in the area. As soon as we contacted East Coast Toyota, we were immediately put into contact with Alfredo Sierra. He listened to our needs and concerns, located a vehicle and within 15 minutes emailed us the specs and all necessary info on the vehicle that we were interested in. We were able to get an appointment for the next morning. Upon arriving at the dealership, we were pleasantly greeted and only had to wait for our sales consultant, Ray Hungria, because he was filling the gas tank of our new car. As soon as we met him, he was extremely helpful and thorough with everything (i.e.- test driving, description of the car, lease terms, etc). We were ultimately in and out of the dealership with our new car within 3 hrs...less than 24 hrs after we initially contacted East Coast Toyota. We've never had such great overall service with a dealership before.

On Friday 4/30/10 me and my wife went to East Coast...

On Friday 4/30/10 me and my wife went to East Coast Toyota to buy RAV4 Limited (4430).We started to talked to Salesman Ramon. He mentioned that it was the last day of the month so they want to make deal. They wanted $29,000. we offered $28,000.They did not accept the price so we left.On Monday 05/03/2010 my wife called Ramon and offered $28,500.Ramon went and talked to Salesmanager Orlando. He came back said they have accepted the offer.On Tuesday 05/04/2010 we went to dealership to sign papers and put down deposit. Orlando was off that day so Mike came to us and said that price was only good until yesterday. Today"s price is $28,900. So we left.Few days later Ramon called and said he feels bad about the other day.He want"s to sale the car for $28,800 only if we don"t bury him when Toyota sends out Consumer Satisfaction Report. Other wise he would lose $700.00. I promised him not to do so.He asked me what I wanted to do.I told him I am coming down right now to sign the papers and put down the deposit. He said wait one minute.He put on hold. When he came back he said they want $28,999.These people are very crooks. Buyers beware.Bharat.

MAUREEN MEAN NASTY CONTROLLER WHO HAS NO PEOLPE...

MAUREEN MEAN NASTY CONTROLLER WHO HAS NO PEOLPE SKILLS.SHE LEFT NASTY MESSAGE ON MY MACHINE.I WOULD GO OUT OF MY WAY AND EVEN PAY MORE MONEY SOMEWHERE ELSE (EVEN THOUGH I DIDNT GET ANY DEAL)RATHER THAN BUY ANOTHER CAR FROM EAST COAST TOYOTA.HOW A DEALERSHIP CAN HAVE SUCH A PERSON ON STAFF IS HORRIBLE....**BEWARE**

I had such a wonderful experience. At East Coast they are...

I had such a wonderful experience. At East Coast they are experienced, friendly, and very professional. After my excellent experience,my dad and will be going back in July to purchase a new vehicle for himself. East Coast is the best!!!!!!!!!!!!!!!!!

I went to buy a RAV-4 in order to take advantage of 0%...

I went to buy a RAV-4 in order to take advantage of 0% financing. The sales people were honest and very helpful. I agreed to a price and proceeded to sign a promise to buy. The sales people did not mention that at the time I were to sign the financing documents, other charges would be added to the total cost. I am sure that sales people have been instructed not to mention the hidden charges that will follow.When I saw the Retail Installment Contract, where the price of the car, the sales tax and the hidden charges had been lumped together, I knew I was going to be fleeced. To make things worse I had agreed to buy an extended warranty contract and a 2 year service contract. When I questioned the financing person Frank why the price of the car, the sales tax and other charges had not been itemized separately, he changed the conversation by pointing out that the monthly payment without the extended warranty contract would be $378.88 and with the contract included would be only $393.50. I naively thought I was home free. Not so fast sucker. I went home and looked up at the hidden charges and found $567.00 more that I had bargained for. Documentary fee $300.00, window etching $177.00, and sales tax on the extendeed warranty contract $90. The price of the car, the window etching the vehicle sales tax and the $90.00 sales tax on the extended warranty contract were lumped together. The $300 documentary fee was itemized but was never disclosed in advance. The $299.00 and $8.00 for motor vehicle fees were properly itemized and I was aware of them by previous experience so I am not complaining about them. The other $567.00 were never disclosed and about them I have a big problem. I went to deal decently and honestly with a seller and was deceived. I have yet to find a car dealer that will conduct business in good faith and East Coast Toyota did not change my mindset. I refuse to blame the sales people as they were knowledgeable, helpful, and extremely courteous. I put the blame squarely on the dealership for using those tricks to take advantage of their customers. I will never buy again from East Coast Toyota or any other dealership. I will use a professional buyer to buy from unscropulous sellers.

My experience at East Coast Toyota was a very positive...

My experience at East Coast Toyota was a very positive one. My sales person, Jorge, was very thorough. He answered all my questions, concerns and did not rush any aspect of the sale. I felt informed and in control of the decision I was making. Everyone was very friendly and eager to work with me. I would, and have, recommended this dealership to other people.

I am very pleased with East Coast Totoya. This is my...

I am very pleased with East Coast Totoya. This is my second vehicle I have purchases at East Coast Totoya. Carlos had sold me my first vehicle and I was very happy when I left the dealer, the price was great and the customer service that was given to me was wonderful. I live in Brooklyn and I have been to other toyota dealers but wasn't given the same treatment like East Coast Totoya. I would rather drive to New Jersey and be very satisfy with my decision. I couldn't see my self going to purchase my second vehicle at any other dealer. I decided to go back to East Coast Toyota for a trade in. Carlos was the sale man I wanted to help me on my second vehicle being that he was very kind and helpful and made you feel comfortable, I knew Carlos would help me pick the right vehicle for me. I am very happy with my new car and the treatment I received from my sales man and East Coast Totoya was great. I couldn't see myself purchasing a new vechile any where else but East Coast Totoya. I recommended anyone that wants to buy a Totoya and have questions on purchasing should go to at East Coast Totoya.

I feel that East Coast Toyota employes were very knowing...

I feel that East Coast Toyota employes were very knowing and professional with helping me purchase and work out a good deal for leasing a new Camry. The staff was very genuine and the service was very fast, I would recommend this dealership to anyone who is looking to buy a new or used Toyota.

Best experience at a car dealership ever! I worked with...

Best experience at a car dealership ever! I worked with Ali Fisher who was extremely helpful and knowledgeable. The service at this dealership was quick and better than any other dealership I have been to. I am very satisfied with the purchase of my new Camry and would strongly encourage others to visit this dealership when purching their next car.

Animatedragin, my heart goes out to you for all your...

Animatedragin, my heart goes out to you for all your trouble in getting a refund, but I do have a friendly advice for you too. Anyone that can be persuaded to put a downpayment of $5,000 to show that he/she is serious about buying a car, should really go with another person to buy anything more than $150. I am trying to be helpful and I hope you take a friend/relative along when you go to a dealership for service too.Remember most dealerships operate on a simple premise - do everything to maximize their profits. When a customer walks in the door, they try to get the maximum downpayment and the maximum Sale price from the customer. All the customer has to do is stand up and say "NO, Thanks".

The price was fair,all sales problems were worked out in...

The price was fair,all sales problems were worked out in a timely fashion. Be patience things don't happen very fast at East Coast Toyota. Johnny Cruz in sales and Mark Catalano in customer service,were very helpful in solving any and all problems i had.

I Purchase a used car on November 2009, the car came...

I Purchase a used car on November 2009, the car came without a spare tire and the salesman and manager told me that they will get me the tire that I should not worry about it. I havent receive the spare tire and every time I call they avoid me. Also I only receive one key for the car I bought and the salesman told me that they will give me the key when I pick up the registration but that didnt happen. Maybe I should have got everything in writing but I thought I could trust this thieves. Do not trust this dealer. The sales guy was Luis Castillo and manager was Rod Solis avoid at all cost. I regret the day I dealed with these thieves.

Followup to my previous review on Purchasing experience...

Followup to my previous review on Purchasing experience that went sour.. this is regarding the refund of my downpayment for the new car that they refused to sell to me.I had placed a total 5000$ downpayment on the RAV4 in their suggested "good faith" that Im serious about purchasing before continued negotiation on the price. (BAD IDEA!!) This isn't just $200 that most people would put down.. this is FIVE THOUSAND$, Im SERIOUS about buying that day. SO i gave them $2000 in Money Order (VERY BAD IDEA- ALways in Credit Card!!) and $3000 in Credit Card since they refused to accept more than that via CC. But they still insisted on $1100 ABOVE invoice (quite outrageous btw, an avg deal is about 500$ above invoice), with a nondocumented promise of $100 referal refund at signing. After unsuccessfully trying to forcefeed me added charges by lieing that they're neccessary, they refused to sell me the car because I refused the extra charges. So I ask for my $5000 back. They refused that also. They said refunds are only processed on Fridays (It was Monday). I asked about my 2000$ Money Order.. and they said "it's already in the safe, we'll issue a check refund on Friday".Fine, I left, very upset they wasted 6 hrs of my time.Come the FIRST Friday, I called EastCoast to make sure my refund will be processed. They tell me I have to Drive back into the dealership for a magnetic card swipe for the refund (they didnt mention this Monday), and the $2000 check will go in the mail that day. I'm outraged, they want me to rent a car to drive across state lines paying 20$ tolls each way for a refund they owe me. I call my CC company and my CC confirms that a Magnetic swipe is NOT necessary for this refund, all they have to do is refund it from their system. EastCoast is LYING about physical CreditCard Presence. I filed for CC Chargeback of $3000 and CreditCardCompany says they will refrain from a forced chargeback until 30days after the initial charge, they will give the merchant 30days to refund themselves. I wait until the following wednesday and still NO CHECK in the mail. From NJ to NY, if they dropped the mail on Friday, I should have it by Saturday, LATEST would be Monday.**when i had called eastcoast, the CSR transfer me to Orlando, the Sales Manager that i dealt with that day. My fiance actually spoke to him since the car was to be under her name and he went off on a rant trashtalking about me of how obnoxious and unreasonable, and difficult I was in negotiating the price. Professional? I think not, it was hard to keep him on topic about the refund.Come 2nd Friday, I called EASTCOAST again for my refund. Again, we were forced to speak to Orlando, which we really didnt want to since in every instance of interaction w/ him, he seems to have no interest in cooperating. He again, reaffirms that we MUST come to locatin for the CreditCard refund, and he'll followup on the Check refund and call us back and send us a fax confirmation. He never did. Next week rolls around.. NO CHECK IN THE MAIL.30Days later, we have not received our $3000 CreditCard Refund willingly by EastCoast, so ChaseBank pulls the funds back forcefully. EastCoast can still appeal the chargeback and recharge us again requiring us to re-appeal, but fortunately, they didnt.. but i don't see why they would since all the paperwork we initially sent in was pretty open&shut clear what happened.50+days later, we still have NO CHECK REFUND for $2000 from eastcoast. I filed reports with the BBB.org, FTC, Attorney Generals of NY and NJ, and filed a complaint with Toyota Headquarters, and researching Small Claims Court against EastCoast. Unfortunately Toyota HQ can only note the complaint and alert the dealership, but cannot authoritively instruct them to refund. ToyotaHQ instructs me to contact EastCoast again and ask to speak specifically to the CustomerRelationsSpecialist. So i called eastcoast and ask for CustomerRelationsSpecialist and was transfered accordingly.Spoke with Mark Catalano on a Monday, he said he'd research the matter and return my call the next day. NextDay Tuesday, Mark calls us back and says he will issue a check refund for $2000 that same day, if i could come in for pickup. I said no to pickup so he agreed to mail it. I asked for a fax confirmation and he said OK. I never recvd the Fax confirmation. Wednesday =NO CHECK. Thursday =NO CHECK. Friday ("refund day") and it's his day off, I leave a msg. Friday Night, I find my $2000 check from EastCoast, FINALLY. The check was printed on Tuesday, and obviously mailed BEFORE Friday if It's in my mailbox by Friday. REFUNDS ARE ONLY PROCESSED ON FRIDAYS? I call BULLS8lT!!Now if Customer Service didnt INSIST on having us speak with Orlando & Rolando, this wouldve been resolved a LONG time ago. Thank You Mark Catalano, but no thank you East Coast Toyota. I will never buy from them ever unless they can beat my best offer by 300$ OTD with no bs from the salesman nor the F&I, and Im not putting more than $100 downpayment.

I bought a used car here, a 2004 Echo with 27k. The...

I bought a used car here, a 2004 Echo with 27k. The carfax was clean. The price was very fair, in fact it was exactly the Blue Book value! I really was so surprised! The salesperson was Luis. He was so kind. El fue tal caballero! (He was such a gentleman!) He and John in financing were so efficient, I drove the car home the very same day! When I had it inspected, the mechanic loved the car and said it would take me to California and back and more! I paid off all the financing right away, and they actually sent me a refund check! I highly recommend East Coast Toyota, they are great, you can really trust these guys!

I bought 3 cars from East Coast Toyota: Sienna, Yaris and...

I bought 3 cars from East Coast Toyota: Sienna, Yaris and Mercedes e320. Proust was very helpful he listened to my needs. He gave me a good price for trading Yaris which helped me a lot. I recommend East Coast Toyota to everybody in Tri State Area and I will come back to buy another car.

They have good price, they can match Edmund price for car...

They have good price, they can match Edmund price for car itself.But the sales LIED TO ME TOO MUCH!!1. We are dealing with $1000 cash rebate, the sales try to tell me " if you use cash rebate the car price will get even higher " , with the most stupid math work I've ever seen...I taught university physics in college...I can't believe people will do this. 2. Hidden charge : document fee $300, window etching fee $200 which is totally useless...Toyota itself has vin number sticker on car EVERYWHERE!I can accept price fight, but don't lie to me for useless charge!

PLEASE DO NOT EVEN THINK ABOUT GOING TO THIS DEALERSHIP! ...

PLEASE DO NOT EVEN THINK ABOUT GOING TO THIS DEALERSHIP! F-Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at the new car dealership as they tried to get us to finance a vehicle which the lease was about to expire instead of giving us other options. The sales and finance folks go back and forth like roadrunners and mumble amongst each other. Then they come back with rates and monthly payments scribbled on a piece of paper and try to convince you to get a car they want. Even so, they never give you a clear answer as to whether or not you have been approved by a bank. Even so, we decided to finance a used 2007 Toyota from another dealership who's affiliated with them and after signing several docs and assuming that the car was ours, someone turned around and said that we could not take the car because it was not certified. Who that someone is; I still have yet to know. Of course, they prefer to certify the vehicle in order to inflate the price and stick it to us. If you like being around vultures, feel free to pay them a visit - otherwise stay away!!!!!!!

Bought my Yaris from the dealership. I have had all of...

Bought my Yaris from the dealership. I have had all of the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my needs and found the car to fit them. Service has gone out of their way to make routine service pleasant as well as the little extra - like fixing a slow flat for no charge when my car was in for a check-up. All in all they have gone well beyond what was expected in a car dealership in both sales and service. I would buy my next car from them but I don't think this one will ever wear out!! Thank you.

Came in to purchase a new Corolla S. I dealt with a...

Came in to purchase a new Corolla S. I dealt with a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a fair price and excellent service. I have already sent in other family who have purchased from him and are very satisfied too. Hope he's there in three years when I get my next car.

I was initially hesitant to go to this dealership after...

I was initially hesitant to go to this dealership after reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too good to pass up a visit to the dealership. To my surprise, it was a great experience. The experience was hassle free, I had full tank of gas (its the little things that matter), the used car drove like it was new, and it looked like it was new. And I even got a free hot dog (this isnt a little thing). Most importantly, I got a great price and everyone was friendly. The customer service manager (Mark ?) and salesman (Juan ?) were particularly friendly, helpful, and efficient. Normally I dont comment on this type of thing, but after reading several bad reviews (typically people only comment when they have had a bad experience) I thought it was only fair to convey my experience to others.

I went to pick up my registration and had my licece...

I went to pick up my registration and had my licece plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him and he said he didn't speak English and walked away. I then spoke to Mr. Catalano, the manager, and was told that there was nothing he could do because his guy told him that he didn't do it. I showed him the scratch exactly above where the guy had just screwed in the plate. He again said that I had no proof that it was his guy and that we would just have to "agree to disagree" and he walked away. I have never seen such unprofessionalism in my life. And this is the manager? I do have to say that the salesman, Johnny Cruz, was very nice to deal with during the sales process. I would never recommend this dealer to anyone else. How dare you hire people who don't know what they're doing and then let the customer foot the bill for their damage??????As a manager, at least apologize for the help you hire.

I started by getting a prompt quote over the internet but...

I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased.

Just an update to my previous tread. The unscrupulous...

Just an update to my previous tread. The unscrupulous hispanic financer's name is Mr. Matos. I have never met someone who could smile and talk to you, look you in the eye and yet be so extremely dishonest. If you should hear his name, run for your life.

awful experience. rude salesmen - i was ready to purchase...

awful experience. rude salesmen - i was ready to purchase a used car from them but they were dishonest and manipulative. im writing a letter to toyota to follow up with them about this. they were condescending and extremely pushy to achieve the sale. i dealt exclusively with the used car dealership and do not know how the new car salesmen are - but if the used car section is any indication of how they work - i would avoid them as well. never going back to this dealership. it was a complete waste of time and effort.

I bought a new Camry 2007 from this dealer and the...

I bought a new Camry 2007 from this dealer and the hispanic Finance Officer asked me to sign a blank form which I did. However, he assured me that interest rate was going to be 6.25% and that the premium was going to 400.98. My premium did not change, but a few month after paying my preiums at the TFS website, I realized that my interest rate was in fact 6.65%. Therefore, I could only surmise that although we had told me the apr was 6.25, he had already done the calculations for 6.65% which left the premium unchanged at 400.98 I don't know how these people sleep at night. I could only pray that God will have mercy upon their souls. It is the most dishonest Finance Officer I have ever had to deal with, and I have purchased two other new vehicles in the past. I will never even service my car at that dealership. I complained to the Toyota Financial Office about the officer and they did absolutely nothing about it.

Although I am willing to take partial responsibility for...

Although I am willing to take partial responsibility for not bringing the used vehicle that I purchased from East Coast Toyota to my own mechanic for inspection, I assumed (my first mistake) that when they said that a 120 point inspection had been completed the car would not end up in for repairs five times in a matter of the five months I had owned it. We even attempted to go back to the dealership less than 1 month after we purchased this car to try to get out of the car and get a brand new car knowing we may take a hit. They came back with a monthly payment that we could not remotely afford. We have even tried to get rid of the car at other dealerships but we are now stuck with a car that we are constantly worried about. We will never go back to this dealership and we would never recommend this dearlership to anyone.

They lie, manipulate, push the car they want to sell, not...

They lie, manipulate, push the car they want to sell, not customer friendly or directed. They do not inform you of your rights or responsibilities. They are cut-throat. Avoid them at all costs. The Toyota Corolla is badly designed, the seats are high and uncomfortable and the car maneuvers very badly at higher speeds.

Like everyone else mentioned here, they are very pushy....

Like everyone else mentioned here, they are very pushy. They tried to get deals done real soon, when asked for price, they would just tell you how much you think you can afford, then when you tell them a price, they'd say "this is a bit too low, have to talk to my manger". Then puts you to wait for 10 minutes, comes back, says the same thing allllllll over again. What's your price range, if you can get this deal settle today, we're offer you 75X2, 150 for referral reward, still, says nothing about how much the car costs. THen puts you on wait for another 10 minutes while the manager's on a mood as if his house was bombed or something. I can't recall this guy ever smiled. THey asked for how much you're willing to pay, and when you tell them, they'll go on a big loooop. Wasted time, they also don't provide accurate information on cars.Friendly=noHelpful=nopricing=HELL noThe only thing good about that place is the CARS.

see this dealership got pretty bad reviews and I cannot...

see this dealership got pretty bad reviews and I cannot speak for any of the other salesman, but the one I dealt with. If you are going to go there I suggest you see him. He treated us very well and got us a great car for a great price. When I need another car I will find out where he is and buy it from him at Eastcoast or wherever else he is at. Sales people put pressure on you, I guess that is their job, but he is not a sleazy salesman so ask for Juan Inoa.

we went in for a normal oil change. sales people tried to...

we went in for a normal oil change. sales people tried to upsell so many services that we didnt need at the time since we have a new car. we just had our brakes done at a local shop 2 weeks ago and they told us that it is time for us to replace our pads since they are all worn out. real shady service center.

we went in to buy a a new truck. We told them upfront...

we went in to buy a a new truck. We told them upfront we were going through my credit union and at first they were ok. After giving a 22% deposit we drove off with the truck. After forwarding the paperwork to my credit union, they said that the paperwork provided by East Coast did not have the proper amounts. When we told the dealership about this causing a delay in the delivery of the check, they got pissed and acted like we were dodging them. Their after sales customer service is terrible. When trying to call the dealership their receptionist keeps forwarding my calls to the wrong person. She is an idiot too. Bottom line, AVOID them at all costs.

purchased a Used Rav4, had to have a fender slightly...

purchased a Used Rav4, had to have a fender slightly repaired, Engine came on shortly after purchased. had to chase down the dealer for a week to repair promised body work. When I bought the car it was supposed to be keyless entry and had a security alarm. When I got home after signing tons of papers, I realized I had no extra keys or keyless entry alarm fob. Went back and spoke to Umburto the following day, he tell sme he didn't even know the car had these features. Then he refers me to service.Also after only having the car 12 hours the engine lights came on. back to serice for repair. 1 week later engine light is back on. Dealer doesn't want o hear it keep blaming problems on their service.Avoid if possible.

Although others were pressured, I can say the used 2004...

Although others were pressured, I can say the used 2004 Toyota I purchased was a pleasure to buy and to drive. I live in Manhattan and Nelson drove the car into the city to allow us to test-drive it. Manhattan driving can take a toll on a car and they took a risk that we wouldn't buy it when they drove in. The purchase was a good deal and they were firm but friendly about their price. They provided the option to have "certification" and "bumper-to-bumper" with little but steady pressure. We went with the certification because it is a hybrid drivetrain.

We got into an accident and Nelson was very friendly about helping us with referrals and guidance on what to expect. Overall, the used Toyota department is very friendly but I could feel the pressure coming from the new sales department.

When we bought a new RAV4 from them, we were pressured to...

When we bought a new RAV4 from them, we were pressured to inspect the car at dusk and sign the paperworks. The next day we took another look and found a huge, unremovable stain on the car seat. Of course they did not want to give us the time of day after the sale was finalized.

Moral of the story? Don't let anyone pressure you into anything. Make sure you are absolutely happy with the deal AND the car before all else.