Duval Acura

Duval Acura Service

Top notch service! They provided a comparable loaner, were very courteous and efficient. It was a painless, pleasurable experience.

JoyceVining

Great sales staff. Mark lacovara and Jeff were great

Service A needed to be done

As always my visit was excellent and my Service guy(Jovie) is awesome. He always make me feel comfortable everytime i visit him and any phones that i make to him.

Excellent

Good company to bring your car to. I would recommend friends and family to come to this company. Nice environment and the workers are nice and friendly

Duval Acura Service

Very happy with the service. Jovie was a great help and an awesome service manager.

Satisfied customer

When I arrived to drop off my car, I was greeted immediately, the service writer was available to help me, the check in process was efficient, the loaner car I was provided was clean & satisfactory, my car's service was completed in the time frame estimated and upon arrival at the dealership to pick up my car, again I did not have to wait to be helped. I received very efficient & professional service.

Why Are YOU not dealing with Acura

The guys here are the BEST and your not hassled but greeted in a friendly manner. I've been doing business here since 2009 with buying cars and service for them. They not only service Acura's but all models of different brands. If your fed up with hassles from other dealers why not try Duval Acura you'll be surprised.

Fantastic-Meritt

My service adviser Mr Merritt was wonderful A++++ Service. Those other service advisors really good. HOWEVER my service advisor that day was the BEST EVER!!!

Happy Girl!

Great people and a Great dealership !!!! Will be returning in the future!!

CAR SERVICING AND RECALL REPAIR

Completely satisfied with the service provided. Everything was professionally and courteously accomplished.

Jovi is the best!

Excellent experience! I would recommend this dealer to anyone.

Excellent staff

Very satisfied as always excellent customer service. Service was completed on a timely matter. My service representative Kevin was excellent as always and recommend all service needed.

Quick Service for a recall

I had a recall which was completed quickly.I had t travel 35 miles to get there but the service was quick and the sitting area was comfortable enough

Recent visit

Duval Acura is consistently dependable. Out of the >10 times I've brought my car here I only had one unpleasant experience. I continue to bring my car here because I know that the quality service provided fits my needs.

Service Experience

Quick and efficient service was provided with short notice. While at the dealer a sales person answered questions about the coming availability of the hybrid MDX including its likely timing.Note: Did not rate the price since I purchased a 48 month service plan when I purchased the car from Duval Acura.

VSA light problem - resolved first visit

Quick diagnosis of problem. reasonable cost and fast repair. Completed when promised. In my opinion they over delivered on their commitment. Very satisfied

Duval Acura - Elite Service Department

Duval Acura service team is the most professional and genuine service department that I have encountered in North Florida. They continue to go above and beyond with their commitment to care for my vehicles. Eddie Turner has been the big reason we remain loyal customers. His service is one that all dealerships would be proud to have.

Duval Acura

As always Kevin was great, took care of our needs, service was great. No one really likes driving 40 miles for service but I know I am good hands with Kevin and Duval Acura

Didn't want to leave

The service and staff were very nice and helpful- but the environment made me want to stay! Great place to be if you must have your car serviced.

Great Experience

Went out looking for a used car for my 16 year old. Found one here at Duval Acura. The people here make the experience one that you remember for all the right reasons. A+++ dealer

Service - Airbag Recall

Kevin is an awesome rep, he is very helpful in all areas and has always provided excellent customer services. He had big shoes to follow after many years of having Aric as our Rep. But then again, everyone in the Service Department has been wonderful to work with! Thanks for everything guys!

Great Service Team!!

Two words. Merrick Wade. That is all I need to say to describe the exceptional service at Duval Acura service department. 5 stars all around.

duval acura

my service rep was outstanding. polite, respectful and had a great smile.

Great Experience

I think we have now done either 7 or 8 deals with Duval Acura since 2005. We keep coming back because of the personal, professional attention. There is no high pressure approach and most everything is done without ever walking into the store---I go there to sign papers and trade the cars. Hector and Kevin continue to be outstanding.

Driver's Side Window Repair

Kevin Augusta is exceptional and always provide to me the best of service.

Service at Duvbal Acura

Work was done on time and correctly, Waiting facilities very nice and comfortable

Service

Everything was first class! The only reason for 4 stars is that no one was there to cover for lunch break. Had to wait 40 minutes for someone to come, so I could turn in the loaner car and pick up my car that had been serviced.

Was great!

It was fast and professional.Perfect!All employees were really helpful, the price was good and even when I called in the guy on the phone was very friendly.

Great transaction

Duval Acura had the SUV we were looking for and an reasonable price.Enjoyed the low pressure sales associates.

Trouble free service call.

Perfect experience as always. I've been dealing with Duval Acura for 20 years.

Recall

Our experience has been everything we wanted in dealing with Acura. As always we were treated like a customer should be and everything was explained fully. The only thing not done was our key fob because you had to order one. We will pick it up next Wednesday. Excellent customer care. Miller's

excellent buying experience

I love the NO Hassle from your salesman while looking and end up buy. There was no pressure from anyone at your dealership and that was a huge selling point for me., I had experienced pressure why looking for a car at a lot of other dealerships.

Grateful

Jovie Is Our Service Advisor And He's Never Disappointed Us. He Always Goes The Extra Mile For Us And Give Us The Best Advice. We're So Happy That He's Our Advisor, Because He "Rocks".

Wonderful dealership and service dept.

This is a great dealership from the sales people to the service. I would highly recommend it.

Personalized efficient service

Excellent experience as always with Duval Acura. Quickly addressed concerns I had with my trailer hitch wiring. Work was done in a reasonable amount of time, vehicle was cleaned and vacuumed. Kevin Agustin, my service advisor was courteous and efficient facilitating the process. Pleasure doing business with this dealership.

Stellar Service from my Service Manager

Once more, Merritt came through and even though I had a problem and no appointment, he got my car in, fixed and returned promptly. He is always smiling and pleasent, and was nice enough to provide a loaner for me to use. Another wonderful experience at Duval Acura!

2002 Acura MDX Repair

Jovie and his team took great care of my vehcile considering everything they were up against. Greatful to be up and running again. Would definitely use again.

Great Service

Great service and always professional. Jovie is a pleasure to work with and he always takes great care of his customers and addresses their concerns.

Duval acura

Great customer service and I found the perfect car!

Very smooth

Alex Negron was very easy to work with and made the whole process very smooth.

Great service, as usual

Once again, had a great experience with Duval Acura Service Department. My advisor, Kevin Agustin, makes the whole process stress-free and easy. Helped me out with some discount coupons as well. Really appreciate Kevin and his great attitude and professionalism.

100% Online Transaction-Very Satisfied

From the beginning I worked with Roger. He was helpful, fast and very efficient. From start to finish I don't think I spent more than 1 hour total on my behalf getting the deal done. They even shipped the vehicle to my home over 2 hours away. Within 12 hours of finalizing the deal, I was on the road with my new vehicle.

Pleasant experience

This was my first visit to Duval Acura and I can definitely see myself returning in a few years to purchase another vehicle from them. I was treated with respect and never once did I experience any sales pressure. Jeff Laferge greeted me and offered to assist me during my fact-finding visit in search of a mid-sized SUV. His first impulse was to listen and inquire about my preferences. He then directed me the vehicle that met most of my criteria. I returned a few days later with my wife and unfortunately, it was Jeff's day off. Curtis Pillow offered to help us and he displayed true professionalism in picking up where Jeff left off. Together, these two gentlemen should be commended for their informative and patient sales presentations. I spent the rest of the week visiting other car dealerships to insure that I found the right car. During the time between my first visit and my eventual return visit to purchase the MDX, I received a courtesy call from both Jeff and Curtis who simply thanked me for coming by the dealership. This was in sharp contrast to stream of salespeople who pestered me with phone calls and texts throughout the week, asking "what they could do to put me in one of their vehicles". The guys at Duval Acura simply said that it would be a pleasure to welcome me to the Duval Acura Family. I want to thank Rafael Mejia for supporting Jeff and Curtis throughout the transaction and for making this a very pleasant car buying experience. I cannot wait to return in a few months for my initial service visit to say "Hi" to my new friends at Duval Acura.

Duvall Acura - Great experience!

Great experience dealing the team at the dealership, very good follow up and answering questions we had about the process. Very happy with their "no pressure" approach.

100% Online Transaction with No Surprises

From the beginning I worked with Roger. He was helpful, fast and very efficient. From start to finish I don't think I spent more than 1 hour total on my behalf getting the deal done. They even shipped the vehicle to my home over 2 hours away. Within 12 hours of finalizing the deal, I was on the road with my new vehicle.

Pleasant experience

This was my first visit to Duval Acura and I can definitely see myself returning in a few years to purchase another vehicle from them. I was treated with respect and never once did I experience any sales pressure. Jeff Laferge greeted me and offered to assist me during my fact-finding visit in search of a mid-sized SUV. His first impulse was to listen and inquire about my preferences. He then directed me the vehicle that met most of my criteria. I returned a few days later with my wife and unfortunately, it was Jeff's day off. Curtis Pillow offered to help us and he displayed true professionalism in picking up where Jeff left off. Together, these two gentlemen should be commended for their informative and patient sales presentations. I spent the rest of the week visiting other car dealerships to insure that I found the right car. During the time between my first visit and my eventual return visit to purchase the MDX, I received a courtesy call from both Jeff and Curtis who simply thanked me for coming by the dealership. This was in sharp contrast to stream of salespeople who pestered me with phone calls and texts throughout the week, asking "what they could do to put me in one of their vehicles". The guys at Duval Acura simply said that it would be a pleasure to welcome me to the Duval Acura Family. I want to thank Rafael Mejia for supporting Jeff and Curtis throughout the transaction and for making this a very pleasant car buying experience. I cannot wait to return in a few months for my initial service visit to say "Hi" to my new friends at Duval Acura.

Excellent service

I was waited on immediately upon my arrival and my car was taken back to be serviced shortly avter I arrived. The repair was made in less time than anticipated and another problem I was unaware of was found and fixed while still under warranty. Excellent waiting area. Excellent staff. I willbe back when I need fiture service or repairs.

Quality you can trust

I have used Duval Acura for years for sales and service. I've never been disappointed on either front. They treat you with honesty and respect. Their prices are competitive and clear, and the quality of workmanship is impeccable.

Customer for service

Repairs were a bit pricey. However, our Service Rep, Jovie was great.

Duval Acura best car buying experience ever

From the first phone call through the purchase, financing, and delivery of my car everyone exceeded my expectations and made the experience seamless. I live in South Florida and visited multiple dealers on the East and West coast here. No other car dealer could come close to the deal Duval Acura put together. I highly recommend this dealership. Regards,Anthony J Scarpa, CPA

Awesome experience at Duval Acura

Seamless sales process all the way through! Terrific Salesman-Curtis Pillow. Terrific F&I Manager-Daniel Kawamura. Awesome Managers and GM- Rafael Mejia/Mark Lacovara! The best President Kevin Snyder! I was very happy with my auto buying experience! Every person there played an important part in the buying process and everything was TERRIFIC!

Great job!

The drive in and service staff were very happy and attentive. Very good customer service. Loved to pick up my washed and vacuumed car! Nice, comfortable waiting room, too.

Great service start to finish!

We just bought our 5th vehicle from Duval Acura and we will definitely come back when it's time for number 6! Everyone who works there is always friendly, helpful, & ready with a smile. They do their best to make every situation, from buying a vehicle to service issues, as easy & painless as possible. Hector in sales & Merrick in service are top notch! We recommend Duval Acura over & over again!!

2014 TL Purchase

Excellent overall customer buying experience! Full disclosure on vehicle history important part of process.

David McCudden

I Loved Duval Acura so much that I bought a 22nd car from them

personal touch

when i arrived to drop off my car i was greeted instantly. Ed made sure i was taken care of asap and he even dropped me personally back to my work place .and aric dropped my car off when finished what a great experience

Terrific Service

I really appreciate the professional service I received from all of the employees at Duval Acura. Especially Kevin, he is always so pleasant and thorough in his explanations.

Service (A1) for my 2015 MDX

Prompt, courteous, efficient service. Duval Acura is always my first choice for my servicing needs.

Service September 2016

I took our 2010 TL for its oil change, rotate tires, etc. service - scheduling was easy and then dropping off the car also was easy. Service Rep Kevin was very helpful and prompt.

Maintenance & Service is Always Great

Kevin Agustin was patient and helpful to go over details and answer questions of work that needed to be done, would be checked and followed up on. Mechanics did a great job and found issue that I was not aware of, but definitely needed to be fixed. Service, professionalism, attitude was great. I always appreciate it. The loaner car was ready, and makes a big difference for the convenience as well.

Excellent service as usual

I have bought 8-9 Acura MDXs consecutively. The sales and service staff at Duval Acura is superb. Yesterday's visit was a first service for my new 2016 Acura MDX. I was treated with great customer service and respect setting and carrying out the appointment. My drop off and check in was handled flawlessly in 5 minutes with multiple smiles. My car was ready at the promised time and the car, key and paperwork were brought to me without having to step foot back into the service area. Thank you Arick, Merrick and the rest of the service staff. They even washed and vacuumed the car.

Acura service department

Friendly, competent and great service appts. I have probably visited the dealership on 4 occasions. The facility itself is clean and inviting and the staff are polite and efficient. This is a five star in my opinion

First time buying a car was a breeze

I recently bought a Mercedes from Duval Acura the team was very helpful and proficient, it was worth the 2.5 hour drive.

Servicing my car

I have been a Duval Acura customer for 8 years. It is always a pleasure.

Last minute trouble -

Okay, Friday morning I finished work to find a decent amount of antifreeze under the car, checked things out under the hood, nothing majorly noticeable, started the car, and drove in the parking lot before heading on the main road, to find the temp gauge climbing. I knew I wasn't that far away from Duval Acura, and decided to try and make it down the road. I grabbed some water and filled the overflow tank - and made it to the dealer. I had no appointment, came in randomly in the morning, and was still met with no hesitation to provide support from the service staff. I was led to Arick who then listened to my experience, and got it quickly to the shop, he came out with the diagnosis, offered me a couple options to get the problem fixed, included a fair discount, and even provided a loaner car to me until the repair was complete. I had a great experience, felt well taken care of for my issues being last minute and the support of Arick to get the job completed as quick as he could. Thanks!

Me, Myself and I

Outstanding service as always for many years. bought cars and got customer service great fantastic awesome customer service

2011 Acura RDX

Merrick Wade was my Service Tech. He was knowledgeable and extremely helpful! I will be back!Thank you

Review

A++++++++++++++++++++++++++++++++++++++++++++++++++++++

Great Service

The service representatives are courteous and friendly, plus they look out for my financial concerns.The car was serviced in a timely fashion and ready when promised.

Marsha dorsey owner. Serviced by Jovie

Courteous, efficient, polite, high quality. As usual.

Excellent Buying Experience!

I enjoyed the no-pressure sales experience. The sales staff was very helpful, patient and friendly. I thought I had my mind made up on a car, but wasn't certain. I looked at a few cars and ended up test driving two models. There was no pressure and the salesman (Jerry) was very helpful. After my purchase I had questions about the safety features. Another salesman, James, help explain them and even went for a drive with me to help. I love my car and the buying experience was very good.

Service of 2003 Acura TL

The best service center in Jacksonville!!! Nothing else need be said.

2014 MDX Advance

Transaction almost entirely done over phone and Internet. Vehicle as described and promised. Chris was very helpful in getting me all the answers I had. Being out of state and 6 hrs away I had to ask a lot. Very good buying experience.

Super Service

Merrick Wade did a superb job handling all of my service needs as usual. He's the best! The car was clean and ready on time.

Great Experience

I purchased 2 cars yesterday Tom & Bob were really professional, polite and well versed on the two cars we bought.Unusually pleasant and the prices were well in line with what we expected.John & Mary Lou

Awesome, simply awesome

I purchased my car at Duval Acura yesterday. Chris made it such a 'non' pressure experience. He made me feel like a VIP. He knew I was purchasing a care on my own for the first time, and he spent so much time explaining everything to me. He made sure I understood all my options, as well as the mechanics of all the 'bells & whistles'. AND, free car washes for life! WOW :)

Outstanding Customer Service

I always work with Kevin A. in the service department. I have for years and as always he is so helpful and friendly. Keep up the great work! I will be a customer for many years to come.

Air bag replacement

The team got me in and out in the expected time. Very happy about that.

Happy with my purchase

The only issue I was disappointed with was that the car had a "mislabeled" price posted on it and no concessions were made to rectify my final sale price. Otherwise, I did have excellent customer service and was very impressed that my roof rack was installed while I waited to avoid trip back. Love my RDX so far!

prompt

The diagnosis of the problem was very quick. The best part was the rental of a loaner so I did not have to sit there for several hours. Very easy in and out.

100000 mile check up and recall

the work was completed as promised - quote was accurateonly concern was that associate stated that car might not be completed that day (during a call we made mid afternoon to question pick up time) - however the work was completed in one day

very great service

second purchase both were great buys sales and service teams were great I got in and out in less than two hours as I had to travel back to Atlanta

Jax - Duval Acura

Great customer service and experience. I took my car in due to an odd noise coming from the breaks whenever I would go into reverse. Duval Acura quickly identified the problem and fixed the breaks at a great price. Car wash and vacuum included. I can always depend on them.

Outstanding purchase experience!

We were extremely impressed with Duval Acura and in particular, salesman James Singleton. He was knowledgeable, personable, and accommodating. All contact personnel were also friendly. Loved the fact that we never felt any sales pressure. Thanks!

Everyone was excellent to work with!

Everyone at this dealership was excellent to work with. They all made me feel like I was making the right decision by purchasing my vehicle from them. They answered any and all questions that I had and made sure that I was getting the best deal possible. I couldn't have asked for a better car buying experience.

Best Service Dept Ever!!

I can't imagine a better service dept anywhere. Merrick and Ed always go the extra mile for me and I truly appreciate it!!

Always awesome

Everyone is friendly and chill, no pressure or anything. The wait is always comfy with a clean atmosphere. They let you know what you need and what they recommend when it comes to service. When the car is ready to go, it's always cleaned and vacuumed as a courtesy

Headlamp and more

I took my 2004 RSX S type in for Oil /filter change and to have a low beam headlamp replaced. The service was awesome. My Acura rep Merrick noticed and advised me of a defective motor mount. These guys are total professionals. Thanks

Great

Roger and Phillip made this process quick and easy. I was in and out the door with my car in 2 1/2 hours and that has never happened before.

Great service is the norm!

Contacted by dealer for a recall issue. Appt was made very promptly. Repair was done quickly and efficiently with great courtesy, followed by the usual complimentary car wash. Such good customer service!

Reliable service and great people to work with.

We have a new MDX, Hector and Eddie were great....I love the car!

2014 TL Service

Once the replacement parts were available (passenger seat bottom cushion and airbag), repair was scheduled. Dropped car off, a loaner was ready for me, and I received a call a few hours later that all work was complete. Car was clean and service performed. Seat cushion looks good, assume airbag is fine.

Duval Acura

Our car buying process was the easiet and most informed purchase of a vehicle we have ever hadJerry took the time to explain everything to us about our vehicle, going over all of the features of the vehicle. I would definitely recommend this dealer to family and friends

My expectations were superceeded

I want to thank Michael and Phillip from the bottom of my heart! From the time my daughter and I walked into your location we were treated like preferred guests! Michael was proactive, courteous and very thorough! My car was waiting up front for me to test drive, Michael's tone and demeanor put me at ease! He and Phillip made sure we had refreshments! Everyone kept congratulating me! It was heartfelt and truly appreciated! Phillip was very professional as well! Michael is truly an addition to your team!

First Visit to Duval Acura

Having had an unpleasant experience with Honda in Panama City, I felt uneasy about having my.car serviced at Acura. My gears were washed away beginning with my fisrt contact at the drop off and continued through the return of my car. The experience was great. In fact, I've made another appointment for.needed repairs.what

Rear bumper paint

Did a great job restoring the paint on the rear bumper of my car. Also repairing the air sensor on the passenger side rear tire.

great experience

The service Merrick Wade is phenomenal. He does a great job explaining everything and making sure the work is on time. He's a real professional.

MDX service

Jovie Quinto in service always takes good care of me and my MDX

Failed battery cell

Service was quick. Issue was fully resolved. Merick assisted and spoke to Jovie. Both provide great service.

Service Department

Very helpful service specialist and knowledgable technician.The service specialist gave me several options to choose from for the needed maintenance on my vehicle. I had requested a particular technician that had worked on my vehicle in the past. He came out and shared his professional opinion about the approach I was leaning towards.

Squeaking Brakes

Our new 2016 RDX came down with squeaking brake syndrom. I contacted Duval late Wednesday and they gave me an appointment for Thursday morning. When I arrived (of course the squealing had stopped) my service addvisor (Merrick Wade) wrote up my problem (which apparently a common issue for 2016 RDXs) and said I could wait for it.An hour and a half later the car was done and washed!Great job for all concerned!

Thanks for great service

Always great service. Thanks Merrick Wade for being the best service representative guy.

Consistently excellent

Always meets or exceeds expectations. Wouldn't bring car anyplace else

Fantastic service department!

The service department at Duval Acura is excellent. I drove up and was met by someone that directed me to my service adviser, Kevin. He had my paperwork and answered all my questions. Best service department I have ever dealt with!

Professional

Great introduction to Duval service. Love the appointment system. Service rep was waiting for me with paperwork drawn up when I arrived. One signature and too the waiting area. TV, wifi, Kurig coffee or tea, refrigerator stocked with soft drinks or water made the wait fly by. Service rep walked by several times to give me updates. Car delivered on time and with a spotless wash.

Sometimes things were just meant to be.

Friendly atmosphere no high pressure sales person chasing you down. They let us take our time and when we had a question they would have an answer. Me and my wife have had alot of bad car buying experiences but, at Duval Acura I believe they knocked it out of the park. In the near future I will be recommending them to others. I definitely will be back. Thanks guys!Uncle LJ

Mr. & Mrs. Robert & Harriett Whiting

Very pleased.We moved to Florida from Maryland (Where car was purchased). Duval service advisors and staff have been wonderful.

Great Service

Good Job as always with Kevin, he is friendly every time and you can tell he takes pride in his work!

replace air bag

Derek was my service professional. He gave me straight answers and went out of his way to be professional, courteous and just plain nice. i wasn't happy leaving my car to get the air bag replaced due to the recall, but it worked out fine because of the top ranked professionalism of Derek. Thank you for making a believer out of me.

Mr. Robert Iacovelli

Hector, made this an enjoyable experience to purchase my new MDX, was able to answer all ofour questions and made us comfortable through the entire sale cycle from showroom to the finalpaperwork.Many Thanks to Hector.Bob

Kudos

This is our second purchase for a Acura at Duval Acura and we couldn't be more satisfied with the entire experience. No haggle, no hassle, no headaches. Very professional and entire team was spot on. Thanks again!

Merrick Wade needs to keep his concerns w/ LGBTQ to himself

Merrick Wade is the most unprofessional and emotional service rep I have every encountered. I cannot believe that this man represents such a brand. I know some associates from his inner circle and realized that because he is of the LGBTQ community he will treat you different based on your beliefs. 1 star.

Phenomenal Service

My experience at Duval Acura was the best car buying experience I've ever had or could ever imagine having. The entire team was amazing, from Kevin Snyder, to Anthony Lewis, to the finance department.

Mrs. Mary Lou Cheatle

Chris was very knowledge about Acura cars and easy to work with. He made sure all my concerns and questions were answered and provided great customer service. I would recommend him to anyone looking to buy a car from Duval Acura.

Happy with he service.

Happy with the service. . The service done in timely manner. The service writer helping each out other to avoid unnecessary waiting of customer.Highly recommend the service department. for their excellent service.

Excellent service as usual!

I so appreciated that they patched my fairly new tire with no charge. Customer Service is top notch at Duval Acura on Atlantic Blvd.!

Great service! As always!

I purchased my MDX from this location 3 years ago and have done all of my maintenance at this location. They make it so easy. Staff is always very knowledgable and friendly. Jovie in particular has gone out of his way to help me on more than one occasion. This level of service is why I keep going back.

As always very very good service

Duval Acura is my fourth primary dealer in 3 different states. Like all the others Duval's service is polite, fast, reasonably priced, and my car always goes home looking brand new.Other family and friends offer stories about the service at their Premium car dealers... often necessary, and expensive.My car is a gleaming 2002 Acura RL 3.5. I have needed only the mileage required, new timing belt, one new battery, one set of new tires, and a minor gas cap repair in 14 years!

Excellent customer service

Derek Vanderhof provided an exceptional customer service experience for me yesterday. This was my first trip to Duval Acura being relatively new to town, and I was thoroughly impressed. My service was completed promptly and completely and Derek's communication was timely and professional throughout. Kudos to Derek and the entire Duval Acura team. I'll be back for certain.

MDX SERVICE

GREAT SERVICE EXPERIENCE. DONE AHEAD OF SCHEDULE. COST AS ESTIMATED. SERVICE REP WAS THOROUGH, FRIENDLY, ACCURATE. DID A NICE JOB ON INITIAL EVALUATION OF PAINT REPAIR AND FINAL INSPECTION UPON VEHICLE PICK-UP.

Consulting as a Mechanical Engineer

Merrick has always been professional and a care person every time I take my car for service.He was on vacation for two days when I called for my A1 service and I waited until he came back to take my car to Acura. As long as he is there, I'll request him all the time!Cecy Koppel

2nd Car Purchase

Acura Duval has the most awesome team from Sales to Service. They're Service Team is the reason for our returning to buy our 2nd car.

2016 Acura MDX

Wonderful Car, Wonderful Dealership. I am a Duval Acura customer for life.

My experience in buying a new TLX

This is my second purchase from Duval Acura and my third Acura purchase. Nick provided a great customer experience and was very helpful in explaining all of the features and helped me set up all of the options that are important to me. He made the process easy and was very professional. He made sure all of the proper paperwork was in order and executed. Additionally, I always bring my cars for service there and Merrick Wade always provides me with excellent service.Duval Acura is a class dealership and provides an excellent customer experience. The staff there is head and shoulders above all of the rest.I would highly recommend this dealership and of course highly recommend Acura cars as they are an excellent value for your money.Thank you again,Cheryl

Duval Acura is great

The guys in the service dept are great. ..they know me when I come in. Always make time to talk. My car is always ready on time.

Awesome service at Duval Acura

Kevin Agustin is awesome!! Always so helpful. It would however be helpful to know all the scheduled service. In advance. I budgeted time for a B123 but also needed an alignment.

It was one of the best car experience I have had in years.

Kevin was the "key" in this entire experience. I had the pleasure of speaking with him prior to my appointment and he was very knowledgeable of my car. I had no idea what to expect and was happy to find out that the prior owner was already in the system for having work done on my car. I ended up spending less and that I am grateful. I was treated as if I just bought a new car. Everyone I came in contact with was nice, even the gentleman changing the coffee filters.

Great service!

Once again, had an absolutely SUPERB experience with the Duval Acura Service Department. Had a recall issue that they handled in a timely and efficient manner. My service advisor, Kevin, could not have been more helpful and professional. He provided first class service and great advice on the recall and other routine maintenance questions I had. I will always start my new car search at Duval Acura, just based on my experience with their service folks. Thanks!

Saundra Hancock

When I went in to Duval Acura, I wasn't convinced that I wanted to buy a new car. Mike Anderson answered every question, took me on a thorough test drive, and demonstrated all of the awesome details of the new TLX. By the end of the day I was sold. First Class Customer Service Start to Finish

Wonderful expierence

The sales and finance team at Duval Acura are top notch.Kevin Snyder, Hector Castaneda, and Phil Warren our first class.

Oil change and general check-up

I had a good experience at my recent visit. Thank you!

Quality service and professional

They were professional and the work was quality the price was a little high but fair they kept in contact with me to let me know the progress of the repair .

Duval Acura Sales Team

Kevin Snyder and Rafael Mejia recently helped me with my lease buyout. Both were extremely helpful, responsive, knowledgeable and efficient.

Recent service

Work was done promptly. The vehicle was ready when promised.

Great Service

The service department, particularly Jovie Quinto, was exceptional in handling my Acura MDX service needs. I believe that the service department will take good care of my needs and would recommend them to friends and colleagues.Thank you.

Awesome Service Department

Awesome Service Department ~ Eddie Turner and Merrick Wade make it happen. I would highly recommend this service department to anyone. I am considering to upgrading to a TLX from a TL and met with Rafael Mejia yesterday (06/03/16). Very good presentation on his part.

Excellent Service!

Duval Acura exceeded my expectations with this service call. I got right in, the loaner car was prepped and ready, the service rep had all of the paperwork ready to go but he was willing to spend as much time with me as needed for me to talk about what my concerns were with the car. The car was ready sooner then expected and ready to go when I arrived! Couldn't have been a better experience!

Great customer service and prices too

What a wonderful group of sales people. I went in without an appointment and Chris was with another couple so Nick took great care of us and let me drive 3 cars to get a feel for each one. I was so appreciative of the time Nick took as he knew we were there to see Chris. Finally found the car that would fit my wallet, test drove it, and wrote it up.Will give this dealership and their sales staff an A+. I actually pick my car up in 2 days.Thanks to everyone for making this a pleasant experience.Cammie Thomas

Rons review

My service call was handled very well. My service advisor was professional and friendly. Got me in and out in good time. The free car wash was an nice extra.

Oil change

Always great service at Duval Acura. I wish I wasn't moving out of state. Hoping the new dealership performs just as well. Thank you Jovie.

Bought a used car

Over all I had a good experience. Didn't get as much as I should have for my trade-in (that was in excelent shape) but you never do at a dealer.

Amazing service!

Everytime I visit it's like seeing old friends. They always give me great service and look out for me. I've been going there for 10+ years and they go out of their way to make thinks pleasant, go the extra mile and provide the best peace of mind for my car care. They are like an oasis in the car world

Great service from Jovie!

I brought in my RDX due to the AC not working. Jovie took care of me and my car every step of the way! I personally appreciate when someone can take ownership of an issue and ensure the problem gets resolved. Jovie never "passed the buck" to anyone else and always made sure I was aware of what was going on with my RDX. I have never experienced a more friendly and determined staff member than Jovie in all my years of owning a vehicle. This experience with Jovie made me even more confident in knowing I chose correctly when I chose to buy from Duval Acura. Thanks, Jovie!

Excellent service is what keeps me coming back.

My have purchased my last two vehicles at Duval Acura, both pre-owned, and have been totally satisified with the cars and service provided. The service technicians make the process quick and easy. Thank you!

Pleasant experience

I appreciated the greeting. My vehicle was ready sooner than estimated. They included a complementary wash. The service performed on my vehicle was explained. I only had an oil change, but rates were competitive with quick change places and I feel good about having authorized technicians providing the service.

Mr. Mike Diffenderffer

Offered some price alternatives for tires when I balked at the pricing for the name brands. Slight body repair was much less than the estimate. great guy to work with....Jody!

Service

Kevin is very professional and explains and follows up on all the necessary details. I have been having my cars serviced at Duval for years and they have been consistently good.

2016 RLX

Straight to the point that process. Extremely friendly and knowledgeable staff. No hassles and no haggling

Fine Experience

My rating is my review. My entire service experience was fine. No problems at all.

2015 RDX Exception Service!

I am always treated like family! I was greeted by name when I arrived at my scheduled appointment time, I did not have to wait for my service to be written up. My loaner car was ready and I was out the door within 15 minutes on my way to start my busy day!

This was a very laid back experience, no pressure!

After spending four hours at a dealership down the road, I stopped here to look at a particular car, a Honda Accord. The price was a fair price. I had been doing my research and educating myself on the market of this particular car. The salesman, Michael Anderson, was very professional and polite. He explained the no price haggle policy and we drove the car. He was familiar with the car and its features. I didn't feel manipulated at all like I was at Arlington just prior to this over basically the same model car, different year and options. The entire process from when I turned into the lot and drove away was less than 2 hours. Financing was a breeze! I recommend Duval Acura!

Customer

My second time having service done at this dealership and they don't disappoint. Very efficient service.

Tucker MDX Vehicle Purchase

We have purchased several MDX's from Duval and every time the experience, service and people involved have been excellent ... both sales people (Hector and Alex) were very courteous, responsive and quick. The financial person who processed the documents for the vehicle as has worked with us previously, was also very responsive and a pleasure to work with ... thanks for the excellent buying experience ... dave and helen tucker

Locked Tires Support

No keys available to unlock tires at Costco to install new tire set. Duval Acura individual went to Costco and unlocked all tires-regular and flat. Individual was very helpful.

Superior Service

Duval Acura's Service Department provides Superior Service. The staff is friendly and helpful. The are willing to got the extra mile to ensure they exceed your needs and expectations. The services they provide are times and efficient. Truly quality work. They really take pride in offering exceptional customer service.

Regina

I received good service can't ask for anything else

Dr. Barry Aycock

Easy to understand pricing with sales reps. who took all the time needed to answer questions and explain the features on the vehicle.

David McCudden

I was very happy when I bought my first car from you, that I came back in less than 6 months and bought a second new car from you.

Best car buying experience I have ever had.

I purchased a 2016 Acura MDX, " The MDX was priced very competitively. No haggle business is the only way to purchase a car. Our salesman, Chris was great to work with. Treated us with respect, very professional and very knowledgeable. It was by far the best car buying experience I have ever had. Will definitely go back for future purchases.

Duval Acura Is a Class Act

I have had only excellent experiences with Duval Acura from my purchase of an Acura ILX in May 2014 to the services of my car. Jovie is my service manager. He is professional, competent and enjoyable to communicate with. My car had an airbag recall in late March (2016). Jovie arranged for a rental car for me until the part came in. Yesterday, April 18th, the new part was installed in a short period of time. I returned the rental and the rental agent drove me to Duval Acura where my car was waiting for me - repaired and washed/cleaned. I have only good things to say and would highly recommend this dealership.

Oil change

Had an oil change service due. Service running behind so the wait took longer than usual. My service advisor Merrick apologized and took care of the costs due to the long wait. Duval Acura always looking it for me. Thanks.

Owner of vehicle

EdThe service Person was very professional and made sure my service needs were taken care of in a very timely manner.This was a great experience that I've not seen with other Acura dealers I had service performed at

Loved my quick and easy buying experience!

Everyone was so helpful. Hector was great and didn't give me the run around on anything. Very straightforward! The finance manager was open and honest about all charges and fees. Felt like I got a great deal!

Very satisfied customer

I had an unusual problem to diagnose (one I accidentally created). Jobe was very responsive, both in scheduling and facilitating the diagnosis and treatment of my car . He and the technician were efficient and perceptive so my time and cost were minimal. Jobe kept me informed and the problem was fixed while I waited.Thank you.

Visit

Always taken care of by genuine people. Been a customer for years and would not go anywhere else for my Acura services.

RSX-S April Service

As always, treaed wih respect. My service repesentaive always makes certain all services are done properly and when additional service is recomended it is explained why.

The Duval Way

We have purchased 6 vehicles from this dealership and we come back because of the service department. Buying a car is easy but maintaining it with friendly, efficient and quality is so important.

Great Service Department!!

Kevin and Eddie went above and Beyond to get my new to me TSX taken care of!!

Excellent service. Anthony listened to what I had to say an

Anthony is the perfect sales person. No pressure, just professional. I will send referrals to Anthony any chance I get. Beyond impressed. Best experience I've ever had getting a new car.

Excellent customer service and quality of repair

Excellent experience and quality of repair. The service agent was friendly, courteous and very knowledgeable

Awesome

I love Duval Acura.....Merrick Rocks....And Kevin ain't half bad either. All in all, I have only ever had superb service from Duval Acura which is why I am looking to buy another car.....But it has to be from Duval Acura....

Oil change

Ive always had jovi help me out when it comes to routine maintenance, excellent service and always looking out. The courtesy wash and vacuum is definitely a plus

Chairman of the board?

Kevin discovered another problem and corrected, which I appreciate, since I was going on the road.

I purchased a 2016 Acura RDX,

The RDX was priced very competitively. The customer first, no haggle business model was a great way to buy a car with confidence. Our salesman, Roger was great to work with.

very friendly service tech

They were on time with there service. My sales tech was very informative and helpful with my situation. Took care of the problem I had with my vehicle in a timely fashion which I really appreciate. So far so good, looks like they took care of the issue I had. Will always recommend Duval Acura to anyone.

Service Experience

As always, my Service Advisor Jovie Quinto does a awesome job of delivering quality service while being attentive, friendly and courteous. He repeatedly works around my busy schedule for the best time for me to bring my car in for service. He's one of the reasons I would consider even buying an Acura in the future.

Serivce experience

As always, my Service Advisor Jovie Quinto did a great job of delivering quality service while being courteous and friendly. He always makes sure the experience is great.

A3 Same Day Service

A3 Service took the amount of time they told me it would. Found email with coupon while service was being completed and it was deducted from my cost. Oil change, transmission fluid replacement, and tire rotation. All seemed to go fine.I did find a rear brake light out about a week after the service and wonder if it was out when I had the car serviced. Figure basic light check would be done while in. I also found a air cap missing from a tire about the same time. Wonder if it wasn't returned to the tire after service.

Excellent and great crew working on my car

It was a great overall experience and I really enjoyed the staff that greeted me and worked on my vehicle. It was done in a timely manner and was handled well

Great Experience