Dutch Miller Kia of Charlotte

Good And Fast Service

My salesman Josh was very understanding and helpful he got me in and out with a new 2016 Kia Rio... Even when I wasn't that sure about buying a car he changed my mind he was there to re asure me that he could get me approved and riding ... He did just that working along with Robert Reed they both made sure I was taking care of.... Thanks so much guys

Good Deal

I drove over 200miles, Everyone worked hard to help me get the car I wanted and in my budget. Well worth the trip. I also received a phone call to check up on how the car was working.

Amazing

Customer service was at its best I was quite pleased with the negotiations that was possible for me to ride out in my New KIA Thank you very much outstanding job well done!

Fantastic Experience start to finish

Truly a great, hassle-free experience at Folger Kia South. They located and procured exactly what we were looking for, and did it quickly, easily and at the right price. Both Brian Purser and Michael Murphy were great to work with and straightforward about pricing, options etc.

Sales and Service Equally Terrific

This dealership seems to have developed a culture in which everyone has the same goal - top quality customer service. Bobby Osiecki went out of his way to help me and he was not even my sales associate. Rob Montgomery is a competent and caring service advisor. He made sure my old Soul was serviced properly, but did not try to up-sell me parts that I did not need. In summary, I have had a good experience with each visit.

Bobby and Brian provided great service

Everyone here was very helpful from the beginning to end. It was nice to get quick and correct answers about the car I wanted. Kia Sorento is awesome!

un-complicated

Everyone was friendly but not over-bearing. Low pressure, very informitive sales proceedure. Knowledgeable sales professional, honest finance official. Excellent team effort to get me what I wanted, not just place me in a vehicle I would not be happy with

Brian was awesome!

Brian worked one on one with me to get in the the car I wanted. Mike had talked with me on the phone & had everything ready when I got there. I couldn't have asked for a better experience!!'nn

Helpful

Bobby was great, he asked the right questions and had solutions to our needs. Buying a car is a big decision with a long term commitment. The entire staff was very helpful.

Great experience

My wife and I were looking to purchase a new used car. Bobby was very knowledgeable and helpful in that process. It was a delightful day. We are grateful for all that Bobby did for us.

New Vehicle Purchase

Over the top great service! Wonderful staff! Bobbi really went above and beyond to ensure our needs were met. Everyone was incredibly helpful and accommodating.

wonderful experience

juliain bishop was such a excellent help with getting me a new car. He did everything he could possibly do to make me a happy and satisfied customer! I will most defiantly recommend this location to many people looking for someone to give them a chance with a car. Thanks so much for the wonderful experience!! 10 star rating!

Great service!

Excellent customer service, answered all my questions and made sure I picked the car that was perfect for me. I have made the right decision about my purchase!

Over and above

Bobby and his manager bent over backwards to complete this great deal. I would recommend Bobby to any one looking for a car. They gave me above market price for my car.

Amazing staff and great experience

Best car buying experience ever. Got an amazing deal and they did there best to get me the car I wanted at a price I could afford!!! Definitely recommend Mike Murphy ad a consultant!

NEW VEHICLE

I really would like to send a BIG HUFGE THANK YOU to the Sales Manager Greg Tomberlin, Finance John Drew, Salesman Seneca Robinson and Amanda Riordan. These three here are Awesome group of individuals that really helped me. Amanda stayed in contact either by phone or email to make sure that I didn't give up finding what I wanted, Seneca worked very very hard to get the right vehicle for me to test drive to make sure it was the right one, and to Big Greg a huge shout out to you as well for getting the approval for the vehicle. None the less John a big shout out to you too. Handling the paperwork really meant a lot. Did I ever have to wait for the paperwork. He had it printed and ready for me to sign. Now that's what I really call getting things done and you all truly put the customer FIRST. Anyone wants a vehicle head straight to South Blvd,

Grea customer service!!!!

Julius Bishop was an excellent sales man, he helped me right the car that was perfect for me. I love my 2015 Kia Soul! Best car dealership in Charlotte!

very pleasant experience

Was very pleased with our shopping experience. Low pressure, felt like we got a very good deal on our Kia Optima and gained a friend in our salesman DC Craig. Would definitely do business with Folger Kia and DC Craig again.

Great!!!!!!!!!!!!!!!!!!!

I had the best time at your dealership for the purchase of my new 2016 kia sorento. I am totally greatful for the expedents in all areas of my purchase. I will diffently tell everyone about your great service!!!!!

Easiest experience buying a car

I started working with Amanda Riordan initially. She was very helpful and never dropped the ball on following up with me. After deciding on exactly what we were looking for, we then worked out the numbers with John Dew. He was extremely straight forward with the numbers. There were no games, no hiding information etc. We got exactly what we wanted for a very good price. In and out in about an hour and a half. I absolutely despise the whole car buying process, but Amanda and John as well as Dell, a newer sales guy, made it very smooth and comfortable. I'd definitely trade this one in and get another from the same place.

pleasant

Helpful insightful and a pleasure to talk to And discussed several options that fit my budget and needs For the long term and very knowledgeable in matching all those necessary items in a personalized way

Painless Purchase

The staff at Folger Kia was awesome. They worked with me with my credit issues. They made the purchase very painless. I will recommend Folger Kia toy friends, family and coworkers. Thank you!

Exceptional Service

Julius made this experience painless!From the time I arrived at the dealership, everyone was genuinely kind. No stereotypical car dealers here. Julius listened to what I was looking for and what I could afford. I was Never passed to the manager (like many dealerships). For me, this is a big deal! Having worked in a sales center. The pass off game is not something I enjoy. Thank you Julius for helping me find the car I wanted at the price I could afford without all the games.

The Ultimate Upgrade

D.C and John were very helpful when my fiance and I went to Folger to trade in our escape for a newer GMC. D.C was very hospitable and even shared some of his amazing banana bread! John was easy to talk to and we spent most of the time in his office laughing and making jokes. In the end, we were able to make a deal on the vehicle and we walked out with the keys to our vehicle.

Great people!

The guys I worked with made the deal personal. They did everything in their power to make sure each step of the process went as smooth as possible. I really liked that they kept me involved and updated with each decision. They know their stuff, so go check them out and ask for D.C, he's a man of his word!

Scheduled Service Checkup

I had a very pleasant experience during my service visit. Kathy mde the experience less painful when you think about having your car serviced. She went the extra mile and was able to get my bill reduced. Everyone was friendly and courteous, but Kathy is a real sweetheart and she embodies what customer service is all about!!!!.

Three-Peat Customers

We needed a car for our daughter. We looked on-line and used car options and it became clear that buying new was the best option. We have been very pleased with our 2014 Soul and 2009 Optima From Folger Kia South. We went to see Julius Bishop, who was the Sales Rep when we bought our 2014 Soul. Julius helped us work out the details so we could purchase the car in our daughter's name to build her credit. Brian Purser and Rick Tomerlin helped us to get the deal done. Our daughter now has a new 2015 Latte Brown Soul, with a full warranty and roadside assistance for her security. We can recommend Folger Kia to anyone looking for a great new car and a great buying experience.

New Car

Everyone was very helpful and knowlegable. I am very happy with my purchase. I would recommend the people i dealt with to my friends and family

Great car buying experience

My car buying experience was great. Amanda was friendly and helpful. Bobby took the time to explain the car features and answered all my questions. At no time did I feel pressured. Great experience.

Great experience

Seneca was great. He took care of my and was in contact with me to follow up and let me know about my vehicle. Although I do have a bad tire pressure sensor.

Fast easy courteous

The whole experience was great they went out of their way at every opportunity to make the process simple easy and fast The whole experience was great they went out of their way at every opportunity to make the process simple easy and fast.

professional and very helpful

Several people worked together to help us leave with the vehicle we really wanted. Our credit is not perfect bu they still worked hard to help us. As of today we have bought our third car at folger south, and we just dont shop anywhere else. Excellent service at all visits.

Great staff and teamwork

Two -3 months ago I stopped by Folger KIA to learn about the new 2016 Sorento. Talked to Mike Murphy for some time and he convinced me that Folger is the place to shop. Even though Mike knew that it would be a while before I would begin to actively purchase a new car, he was so helpful and patient explaining how I could get a great deal. When I finally returned a few days ago to make a purchase, I asked to see Mike. Mike went the extra mile to locate and arrange for long distance delivery of just the KIA that I wanted at a great price And then upon delivery, Bobby Osiecki filled in for Mike and cheerfully helped us complete the purchase. Bobby exemplified the great team work at Folger.

Outstanding Sales

I worked with Bobby Osiecki and Brian Purser to get my deal done. It took a week to get it approved but I got what I wanted. They exceeded every aspect of the deal. Could not be more happier with the trade.

Leasing a Kia Soul

Bobby was very patient & knowledgeable.Warm personality. Very helpful. I was impressed with the integrity of the staff, Bobby and Brian. I'm very happy with my new car!!!!

I love Folgers

What I expected to be a trying experience was just the oppisite. Bobby was a great sales person who helped me make every desicion. I got a car that I really love and had a good time doing it. Thanks, Bobby and Brian Purser! I'll see you next time.

Easy to work with

Seneca was very easy to work with. No pushy sales people here. Brian the sales manager helped to make understanding our financing options clear. No complaints here.

Easy to Work With

I had been shopping around for a car. I visited a few other dealerships and none were as helpful or easy to work with as Folger Kia.

Buying new car

Very prompt , loved the customer service would definitely recommend friends an family very friendly n people orientented , thank u Kia for such a great experience ??

Great Customer Service

Excellent Customer Service is provided at Folgers KIA South from the beginning of the sale until the very end.The salesman really make you feel like they care about you.

Nice people.

D.C. did everything he could to make sure I was happy and to find the right vehicle. We test drove several until I found the right one. I'm loving the car.

outstanding service all around

DC CRAIG was the kindest and most professional salesman we have dealt with, hence the reason we returned to buy another new car at Folgers in Charlotte. He did very good by us, for us and with us. He was very patient explaining all the new features we needed to understand in our new 2016 Sedona. We enjoyed the entire experience of car shopping with DC. We also received excellent service from the rest of the team including Rob, in the service department

quick and satisfied

Found exactly the car i wanted at a little less than i was willing to pay with financing at a great rate. More than satisfied.

Outstanding! Above and beyond

Will went out of his way not only to get me in a new car but to make ME feel valued!! The rest of the team was just as great. This team shows great teamwork

it was great

The process was easy, fun abd effortless thanks to bob. I would definitely do it again. I couldn't ask for a better experience than what i received.

smiling

Bobby was very nice, All of staff was friendly and very hospitable. I really enjoyed Bobby's jokes and how he made us feel , Like we had been friends for along time. Mr Greg was very helpful and knowledgeable , Thanks for everything

Pleasant experience

Bobby and the rest of the staff at Folger KIA made the process as pleasent as possible. They were thorough and took care of all details quickly.

Fantastic experience

DC is a true country gentleman disguised as a car salesman! He made the boring process of car buying completely not so. We came to LOOK. We drove a brand new car home. The entire dealership had a professional attitude. Yet there was no pressure. Highly recommend checking out Folger Kia.

Made it very Easy to buy a Car

I give this rating because I didn't have much time, told them what I wanted and they made it happen. They were all very concerned in what I wanted and did what they had to do to make it Happen, I would recommend all my friends to this Dealership Mr Bishop was the Best Car Salesman I have ever dealt with. I will buy my next car their

Awesome Crew!

Great experience with buying a new car!!!!! Easy trade, no hassle and quick service. John is a top notch sales rep !!!! Brian, Greg and Amanda were great to work with too! Would highly recommend going to Kia for your next vehicle purchase. Thank you, Thank you, Thank you and Thank you :)

Fantastic

Julius was fantastic to work with. He gave me several options and allowed me to pick what was best for me. There was not much haggling because he started with a great price. Eric made the leasing process simple and smooth.

Purchasing leased vehicle

Julius went above and beyond for me and was able to keep me in my current vehicle for a monthly payment that worked with my budget.Julius made sure I got a loaner vehicle so I could get to a business meeting as I had not intended on spending the amount of time needed to finalize all documents.

First time buyer made easy

Brian was very helpful when I called in to check on the car I saw online. Unfortunately I did not qualify for the car I saw, but Mike was able to fully assist in finding a car that fit my needs and my budget. Would highly recommend! Very laid back environment and they are all very nice.

New car purchase

Bobby did a great job. Always polite and courteous. He never pushed the sale on me until I decided I was happy with the price.

Not satisfied

One of the first things I told the sales person was that I did not want a car payment that was $400 or more. I came out with a $415 car payment. I was never told about the warranty that the car came with for free, but instead I felt pressured into buying the separate warranty that ended up costing me several thousand dollars when I could have simply kept the one that the car came with. I later found out that I was actually charged more than the cars original MSRP, but when I called back to ask Brian about it he acted as if he had no idea what the MSRP was. I felt like I was stuck with a car that I had paid entirely too much for, and to make matters worse the car broke down on me 3 days later and I had to call Kia Road Side Assistance to pick it up. The car is a 2015 Optima with only 300 miles on it so the fact that the gas pedal and brake pedal began to malfunction after a few short days of having the car is a bit ridiculous. When I talked to Brian about possibly getting a refund or exchange he said that there was nothing he could do. I called and left him a voicemail to talk to him about the car breaking down on me and he never returned my voicemail. I would not recommend this dealership to anyone!

Smoothest car purchase ever!!!

From start to finish the dealership was amazing!!! Professional,friendly, and amazing!!! Highly recommend anyone to Folger Kia!!!!

Great Experience!!!

I just wanted to let everyone know what a great experience I had while buying a 2015 Soul at Folger South. The salesman Bobby O was great, He explained the entire process easily and in detail, took the time to go over all the options that were available and sat with me through the whole process. Couldn't have asked for a nicer guy or a better experience.

Julius provided get customer service

Julius worked very hard and provided great customer experience with the purchase of my new vehicle. I highly recommend Folger Kia to any looking for a great vehicle and service.

Love our Sorrento

Everyone we worked with Folger Kia was fantastic..so helpful in getting us what we needed at our price point. We highly reccomend them and will be returning for our next vehicle!

Bobby worked Hard

Bobby worked hard to accommodate all my needs in getting a new Sorrento. Unfortunately I wasn't able to get the car because i couldn't sell my current car.

Bobby was great!

Bobby did a great job! It's hard to trust someone when your buying your first car, but I defiantly trust Bobby. I would highly recommended Bobby and the entire Folger Kia Sout team to anyone! I had an awesome first time car buying experience.

not happy at all

i'm not one to normally write a bad review on the internet for a company but here i am. i'm in management and i understand things happen and i know all about complaints. none the less i'm taking time out of my day for this. my wife has wanted a brand new car so she went to south blvd kia, she told her sales person (john dew, sorry john for calling you out.) that her payment couldnt be any higher than 300 a month. (sounds reasonable right?) after picking out a kia soul (she was very excited, and we love the car.) he says the payments would be 329 a month well thats not 300. well once you pay off your other car you can refinance after your first 30 day payment. ok so 329 for 1 month then we refinance sounds ok to me. so here we are time to refinance "hey john lets do this." umm oh you have to wait 18 months or you can go through your own bank. wait what? this is not what we were told. okie dokie lets talk to your boss. and the explanation from the supervisor " oh johns still new... lack of training" look kia this is a thousands of dollars. lack of training is an explanation for pickles on a burger. NEXT TIME TRY THIS *** " oh well mrs. blah blah, please bring in the paper work and we will sit down with our finance dept. and get this situation handled. i'm terribly sorry for the trouble. john is still new and will have to be retrained in these matters."***

Once in a Lifetime experience!!

My circumstance and need for a new car was urgent. My radiator burst as I was driving into the dealership driveway. They not only sold me a new car, but went above and beyond in order to facilitate my unusual situation. I am very appreciative of the service and efforts they mad on my behalf.

Excellent

I was greeted by D.C., a true gentleman by every sense of the word. He was amazingly helpful. No nonsense and very savvy when it came to knowledge of vehicles. I would bye every vehicle from this man.

Great Experience...Hard Working Team

This was a great experience. We entered the dealership with the challenge of purchasing not 1, but 2 automobiles at the same time, The team at Folger Kia on South Blvd went above and beyond our expectations. We really appreciate all the attention you paid to us in making this deal happen!

First Time Buying Experience Made Easy

All the fellas involved in my process made my experience an easy one. John was knowledgeable, honest and committed to ensuring I left the dealership with a car I'd be satisfied with and at a reasonable monthly payment. To this day, he's willing to help me with my car needs.

customer respect

My sales person DC sold me this 2nd car with honesty and respected all of my concerns and has earned my future.business I will recommend KIA DC to anyone. At Folger KIA all of the people I talked with today were a plus in my buying experience.

Great service

Everyone was very helpful and accommodating. Everything went smoothly and fast. I had a great experience and would purchase a car from here again! Thank you

awesome help

Came I for a service and had a few questions about leasing a new car. Not only were all my questions answered but I left with more information than I knew before

great experience

It was a easy place to buy a car. They work with you on what you want and they deliver.I appreciate the help they provide and how they go out of their way to make your experience great.

First KIA

Very straight forward buying experience. Most times it seems the dealers "believe" that customers want to banter back and forth; not so for me. I know the dealer and sales person have to make money, and I'm supportive of a fair price, but not getting ripped off. I especially don't like the "I'll check with my manager" multiple times. Getting blasted with "surprises" in the finance office has also been a previous deal breaker.Thanks for a painless buying experience!

Very Pleasant

The best that i have ever had with purchasing a car. This was my first new car and the customer service was awesome and very pleasant.

A Great Group of People

The people here are really nice, you'll like them! I find buying a vehicle is one of the most stressful things in life. I went to several dealerships that had the car I wanted. I first spoke with Amanda who is a sweetheart, I made an appointment and met with Frank. I told him exactly want I wanted and how much I could spend, I did research at home. I dealt with the finance guy and Frank they both were straight forward with me I did not want to do the dance. The other dealerships were just not being straight with me it was an awful game and I did not want to play. I found that the internet price was never the real price, but that's OK. I bought a Kia Soul and am very happy!

poor salesman but others made up for it

Our salesman was rude, offensive, condescending and pushy. I was offended when he talked to my husband like an idiot, gave us unwanted advice on our credit basically saying since we were not a 700 or higher we needed to lower our expectations, and during a supposedly unrelated story told us that young people have no respect and used to never interrupt their elders. I will never recommend this salesman, ever.however, when we finally got to talk to someome else who turned out to be the manager he was very friendly, accomadating and was one of the reasons we bought a 2013 soul. I also recieved wonderful customer service from the service department, the finance department and the parts department. These departments and the sales manager are the ONLY reason i did not leave.

wonderful experiance

The people were wonderful and the product us amazing. The process was smooth and friendly. I will definitely go back. I have never had a brand new car so this was a wonderful experience. I love my brand new car.

Mike Saracino is the Best Body Shop Manager

I had my Kia fixed at the shop managed by Mike Scaracino.....he is the best shop person around. and I love his attitude and work. Treated me like I was the only person in town with a car repair.Very special service and attention. Kuddo's Mike!

Horrible horrible customer service..!!

Had a terribly horrible customer experience while shopping for the car. The sales person himself was nice but the manager had an unwarranted attitude. Would recommend everyone to stay away..

Drove 4 hours to buy a car from Folgers

We drove from GA to Folgers in NC to buy our Kia Optima. We called several dealers in our area before making the drive, and no one came close.

Great Customer Service

This is the 2nd Soul I have purchased from DC and Folger South! Love my Soul! Will be back for service! Eric made the paperwork a breeze...He is new and not listed.

Horrible experience after the sale!

First let me say, I honestly did have a great sales experience, and I was appreciative that my payments got lowered when I bought my car. This is the only reason I'm giving the dealership a two-star rating. However, everything since buying my car has been a disaster. For one thing, it took them more than a month to pay off my trade. I had to call numerous times to follow up and make sure that it was done, and I was constantly assured that it would be handled, and that my account would not be 30 days past due. That was not the case. I had to call that bank several times since and try to work with them. They will not work with me, and told me that they had to report it because they didn't receive payment before the 30 days had passed. If I had known that Folger Kia really would have failed in getting the payment to them, I would have sucked it up and just paid the extra month for a car I no longer owned. That's a mistake I will never make again. It's difficult to rebuild one's credit when things like this happen. Now let me touch on their customer service after the sale. Every time I called to speak to someone about this issue, after being told that the finance manager with whom I had been working up until about two weeks ago was no longer with the company, I was told that the person I'd need to talk to was either "not in the office that day" or not at her desk. I left several voicemails and none of them were returned. I was even laughed at once by the receptionist, when I was trying to find someone to help me with this problem. It was extremely rude and unprofessional. Then when my license plate FINALLY arrived last week I asked that it be mailed to me. I confirmed my address on the phone at the time, and now I find out today that it's been mailed to my OLD address. Now I have to take even more time out of my day to go there and get it because of another mistake that Folger Kia has made. I really feel like this whole experience since the sale has been a nightmare. I will NEVER purchase another vehicle here, and I'm a loyal Kia owner. Buyer beware!

Three in a Row

My husband purchased a Kia Sorento in late December, my Mother-in-Law purchased a Sportage in March and I leased an Optima yesterday (turning in my VW lease three months early.) I must admit that the features available from Kia are above any vehicle I tested - cooling seats, lane monitoring, back up camera/ sensors and push button start were all on my "musts" list... Darol and Brian made them a realty at price that matched my existing lease payment. Thanks to Eric and Darol I picked up my new Optima and completed paperwork in under 45 minutes - a plus since my 8-yr-old son was in tow with me - they were very nice to him too, asking if he was my "agent." I would highly recommend test driving a Kia, I truly feel you get more amenities for your dollar than any other car on the road today.

Great experience!

Darol was awesome! Best thing about him he is honest! He will not BS you and will go to bat for he's client! Great experience!

2nd times is a charm.....

We purchased a car from Folger Kia South in 2013 and we were currently in need of a second vehicle. My husband visited the service department recently for our first car and was approached by Mr. Ramsey. He told him about our needs and Mr. Ramsey got right to work. He was very diligent in addressing our needs. Size of vehicle, price, mileage, etc. We are very pleased with how hard he worked to get us the best deal possible. We are thankful for his honesty, diligence and professionalism. This is the 2nd vehicle purchase and we will continue to do business with Folger Kia South.

Great car buying experience

I recently purchased a new Kia Optima from Folger Kia South. Darol Ramsey was the salesman who I worked with. Darol is a very friendly and and hard working individual. He helped me understand the different models and features and worked to get the price I was looking for.I would recommend Darol to anyone looking to purchase a vehicle.Thanks Darol !!

looks like I lost my review because I did not sign in SO,...

looks like I lost my review because I did not sign in SO, to make a long story short, I had a little problem and I was taken in without an appointment; this was a very nice of them. my problem was taken care of right away and no one tried to sell me anything except charges that were need. additionally RALPH CONDREY(SERVICE MGR) NOTICED MY INSPECTION WAS DUE SHORTLY AND THIS WAS taken care of also. DANA WOODROME the(INSPECTOR MECHANIC) HANDLED MY INSPECTION RIGHT AWAY. WHILE WAITING I ALSO SAW BRIAN PURSER ABOUT THE NEW KIA VEHICLES TOO. ALL I CAN SAY THAT THIS DEALERSHIP AND THEIR SERVICE DEPT IS A BREATH OF FRESH AIR AND I WOULD TRULY RECOMMEND THEM TO ANYONE WHO NEEDED SERVICE AND OR WANTED A NEW CAR. BY THE WAY I WAS OUT OF THE DEALERSHIP IN APPROXIMATELY 1 HR.SINCERELY,LARRY-ROZE DORFMAN

Wow, the experience I had with Darol was awesome! I give...

Wow, the experience I had with Darol was awesome! I give Darol the highest rating possible for my experience at Folger Kia. Darol was very professional, extremely Knowledgeable on the cars that I looked at and test drove and great with numbers. Darol worked with his manager Brian to make it possible for me to buy the car I wanted within my price range. * I will definately tell my friends what a great salesman Darol is and highly recommend him as the salesperson to go to. (The salesman and service I received at other dealerships on the same day did not campare in anyway to the great customer service & professional courtesy that Darol showed to me & my son & daughter in-law) Darol- you are the "BOMB" ! Thank you for putting me in my new Kia Sportage. Elaine Remmer

In 2010 my wife bought a Kia Soul, after getting rid of...

In 2010 my wife bought a Kia Soul, after getting rid of her Honda Civic she had for 13 years. Her Soul is a black limited edition 5 speed, with heated leather interior, satellite radio, cd player, ipod mp3, blue tooth, power windows door locks sunroof mirrors, and 18 inch wheels. It's black with a dragon design on the hood and rear deck. Great gas mileage, fun to drive sharp car. We both love her car. I was on my 5th Volkswagen and was a die hard VW fan through 13 years. After having to put this one in the shop for a second major engine repair in less than a month, and over 117000 miles. I decided it was time to try something new. I went to Kia met George, who showed me a 2012 Kia Soul Exclaim they had taken in trade for a 2014 Soul. I liked the car a lot, but I told him I was gonna take a last look at VW just to make sure. I came back later on in that week, sat down with George and Daryl. 2 hours later I drove out with my own Kia Soul. Mine is a 2012 Kia Soul Exclaim. This car is loaded with everything. It came with two tone heated leather interior, satellite radio, cd player, ipod mp 3, satellite navigation, touch screen, push button start stop, blue tooth, back up camera, power windows door locks mirrors sunroof, and 18 inch wheels. I am absolutely crazy about this car. I didn't even test drive it, until I drove it home. Having driven my wife's car over the 3 years she' had hers, I knew it would be good. I can't say enough about the customer service they provided at Kia, everything I asked for they got me. They worked the deal until it was something I was completely comfortable with. Now we are a 2 Kia family, I recommend them to everyone I know. My friends are surprised to see the quality and features that I have in my Kia. I know my wife and I will be Kia owners for a long time.

Had a problem with my Sportage, visited on Monday and was...

Had a problem with my Sportage, visited on Monday and was fixed temporarily, and part ordered. But when I got home car was not workingproperly, went back this morning and Steve took care of it right away !

After being in the market for a vehicle for a couple of...

After being in the market for a vehicle for a couple of months, having my credit ran constantly, on top of wasting money on rental cars. Fortunately I was referred to Folger Kia on S.Blvd and worked with Paul and Marcus. Paul showed me great customer service with picking out my vehicle and Marcus with staying within my budget. As I am a first time buyer, this dealership was straight to the point, provided me with the vehicle I need, and gave me a car payment that was not over whelming. I would recommend this dealership to every first time buyer.

I ordered a small part for my Kia Spectra. When I...

I ordered a small part for my Kia Spectra. When I brought the car in to have it installed, Ralph from the service department assisted me. I informed him about the part, he found it in his system, and then indicated he was going to speak with one of the mechanics to get a price quote. I was in the customer lounge when he called me into the garage area. Both Ralph and the mechanic told me that for the $40 part I purchased, it would cost me between $200 and $300 to have it installed, and with no real value added to the car. They recommended I not go through with the installation and instead, refund my money for the part. Wow!! Imagine a car dealership being honest enough to tell a customer the truth; secondly, to save them money; thirdly, to allow a woman to speak with a mechanic (which I would prefer doing) and lastly to do it with respect and courtesy! The other Kia dealership I have been dealing with would have installed the part, and then socked me with a $250 bill, no questions asked, and never would have even considered letting me speak with one of their mechanics. I was so impressed, I told Ralph and the two wonderful ladies in the cashier's office that while it's less convenient for me to drive to Kia South, I was going to make it happen. Thanks so much, Ralph! Oh, and I like your sense of humor, too!

Seneca and Marcus teamed up to give us a great...

Seneca and Marcus teamed up to give us a great experience, working hard to give us the best deal available. We truly had no negative experience buying our Kia Optima. We felt welcomed, heard, and appreciated. We will highly recommend Folger Kia Charlotte to anyone.

Worst experience of my life. This dealership is very...

Worst experience of my life. This dealership is very shady, they changed my contract and forged my name on paperwork. Would highly recommend choosing another dealership.

My sales person was Ricardo Espinal and I really liked...

My sales person was Ricardo Espinal and I really liked him. He got me exactly what I was looking for and I had been to several dealers. He was specific and detailed and was as happy as I was when my new Kia Optima. He called me on my anniversary date to make sure I still loved my Kia Optima and I do. I always drove a big large SUV and this car was a change for me but I wanted an economical car that could take the dirt roads and had great looks and gas mileage. It has a great system for mapping properties and going alot of miles in the real estate business and the trunk storage area is tremendous. Thanks for a great sales person, He wasn't high pressure but went out to find me my car and had it in right on time. I like his personality and his friendliness and willingness to help. And calls me on my anniversary date.....that's really good service.

I leased a 2013 Kia Optima from this dealership back in...

I leased a 2013 Kia Optima from this dealership back in February of this year (2013). I had the good fortune of stopping by this dealership on my way to purchase a new VW Jetta down the street. I worked with Seneca Robinson and instantly fell in love with the Optima he showed to me. The value of the car is unbeatable! Seneca has been incredible to work with and you can tell he definitely cares about his customers. He knows me on a first name basis and even washed my girlfriends car while we were finishing up the paperwork at the dealership! Credit is also due to one of their sales managers. I believe his name is Larry. It is evident that he puts a lot of time and energy into cultivating a friendly dealership with great customer service! I would definitely recommend BOTH the product and the service that you can get here!

On December 10,2012 my wife and I had the best car buying...

On December 10,2012 my wife and I had the best car buying experience at Folger Kia South! Soon we exited our car Darol was the first person to greet us. He was genuine and on our side. We didn't feel pressured at all and he appreciated the fact that my wife did her research on the 2013 Kia Soul! We asked to speak to the manager and he also came out friendly as ever and willing to help us out in any way. We were already financed with a blank check in hand when we came in for a visit. Both Darol and the manager made sure we purchased the car at the exact price we wanted!! Prior to our visit we went to Folger Kia East! They were the typical dealership....the saleswoman was inexperienced, she did not know what to do with us because we did not need "their" financing. They tried to rob us on price but, we weren't budging because we knew exactly what we wanted to spend. East also tried to lower price by us NOT accepting the "free tv" they offered to customers purchasing a new car that month. Needless to say once we entered Kia South we were very frustrated but Darol made us feel a lot better and they were extremely fast and accurate....we were in and out with our brand new 2013 Soul in 45 minutes! We recommend Folger Kia South! ALL of the staff made my wife and I feel like family!

I rated the customer service as "good" and not...

I rated the customer service as "good" and not "great" because when i bought my 2013 Kia Soul I wanted to transfer my license plate from my old vehicle to my new one, and they told me I would have to wait for my new plate to come in, and then send it to the DMV to switch it. which I now know is not true, they could've done that at your dealership.

We visited 3 Kia dealerships in the area the day that we...

We visited 3 Kia dealerships in the area the day that we purchased from Folger Kia South. Folger Kia and Darol Ramsey were by far the most straightforward, and offered the best price with no arm twisting. We actually left the dealership and went elsewhere, only to realize that the customer service and price at Folger Kia South were superior to the other dealerships.

Brian was just a wonderful person to deal with and...

Brian was just a wonderful person to deal with and everyone at the dealership especially the manager and the lady in finance were helpful and pleasant and I would highly recommend this dealership and Brian.

I walked right in to meet with Adam and told him what I...

I walked right in to meet with Adam and told him what I was looking for, the price range I had looked at and what I could afford. An hour later we had the numbers where I wanted with an upgraded kia! He located the car and had it there for me in two days. I would highly recommend this location! I went to Gastonia first, don't go there.

I bought a new Kia Soul and it was a wonderful...

I bought a new Kia Soul and it was a wonderful experience. This was a big decision for me and they were so good to me. I was treated with respect, friendliness, kindness, and not hurried in any way. Since i wasn't familiar with Kia I had lots of questions and Jay and Ralph were very patient with me. When I picked up the car Ralph spent a lot of time going over all the electronics and familiarized me with the operational controls of the car. Jay also joined in. I was also introduced to Ronnie in the service department and he was so friendly. I really appreciated this as I plan to get my service here as well. I definitely recommend Folger Kia, Ralph and Jay. I love my Kia Soul !!!

My Jeep had just died and I needed a car bad. I stopped...

My Jeep had just died and I needed a car bad. I stopped on a Saturday afternoon and Brian was the first person to greet me. He showed me just a couple of cars and I settled on a 2009 Kia Optimia..very nice vehicle. Brian and Marcus were wonderful!! Very helpful and I enjoyed working with them. I am very happy with my purchase!!!

THE MANAGER AND SALESMAN WERE GREAT AND INFORMATIVE CAR...

THE MANAGER AND SALESMAN WERE GREAT AND INFORMATIVE CAR WAS DELIVERED WHEN THEY SAID IT WAS SPOTLESS AND THE FUNCTIONS OF THE CAR WERE EXPLAINED VERY HAPPY WITH THE DEALER AND WOULD RECOMEND THEM AS MY SON WHO BOUGHT 2 VEC THERE LAST YEAR AND RECOMENDED THE DEALER TO ME

We went to Folger Kia because of all the great things...

We went to Folger Kia because of all the great things we'd heard about Kia. Upo arriving we met D.C. D.C. helped us through the sales process and was very patient as we tried to figure out wh we wanted. Marcu worked with us throught the finance process and he was excellent especially in light of out less than stellar credit situation. We are very happy with our new car and the service from Folger Kia South.

My wife and I went to Folger Kia to look at a certain car...

My wife and I went to Folger Kia to look at a certain car but after explaining our situation and type of car we wanted, Brian Purser found the exact car we wanted. The main reason, I was very satisfied with Brain and David was because they listened to what type of car I wanted and keep me in my price range. Sometimes you can feel like you are getting ripped on your trade in, new car price or you interest rate, In this case, I NEVER felt this. I was very comfortable buying a Car from Brian and Folger Kia-Southand would recommend you go there as well!Thank you Brian Purser for your great service and follow thru.

Darol was courteous, informed and helpful in getting the...

Darol was courteous, informed and helpful in getting the vehicle we wanted close to the price point we had in mind. With all the information available to car buyers today, a no nonsense approach is critical. That is what we got with Darol.

My wife and I set out to find us a new family car of some...

My wife and I set out to find us a new family car of some type. We originally set out to fnd a good used car. Well with no luck happen for bout 3 weeks my parents took the time to stop by Folger Kia South and talk with Mr. D.C Craig. They had prior experience with him since he sold my younger brother his Rio a few years back. My parents are pretty old fashion and don't believe in change when it works good the first time. So they took me and the wife up to Folger. D.C met us right away at the door and started out showing us what he had to offer from the Rio up. He first showed us a Soul. Nice car great price but just wasn't our size. He then asked what we have now which was a 2 door accord. He then showed us an Optima. Good car but my wife felt confined by the dash. To much going on as she put it. He then showed us a Sportage. We loved it. So on to the paper work. After Keeping D.C over for about 2 hours he was able to meet the deal we set in to make. Always friendly and hes not scared to try and make the deal work for his customer. So bottom line for me is if he's there when we come back to get a new Kia we will def. be coming back to see him. He was not just a sales man to me and my wife but a good friend.

Ricardo was extremely helpful and answered all of my...

Ricardo was extremely helpful and answered all of my questions. This was a great car buying experience and I look forward to doing business with them in the future. I love my new car!

Brian Purser worked extremely hard trying to find the...

Brian Purser worked extremely hard trying to find the right vehicle for us--somewere not available but he did not give up--kept trying until we found the right one-We are extremely happy with our purchase and the diligence and effort put forth byBrian Purser--We would not hesitate to recommend your dealership ( Folger Kia South )to anyone looking for a new car purchase. And, most definitely if we are ever in themarket again for another vehicle, Brian will be our first call--please feel freeto contact me for any additional information.Thank youJames and Cathy Baker

I had nothing but bad experiances with a different kia...

I had nothing but bad experiances with a different kia dealership in kansas, called Kevin from Folger while i was still there, told him my plight and he was shocked with the horrible service they provided and guarenteed that it would be better when i got home and could come in to folger. i told him the deal i had and the specifics for the car i wanted. it was there when i went in the day i got back. filled out the paper work, had a few hiccups worked out with Jay that all went relatively smoothly considering everything. afterward had to talk with marcus about financing, that took a little while (you know banks!) but after all that was done i left same day with my new Kia Optima Ex! took four days in kansas with repeaded calls and them running us around (Bob hope kia is bad news) took one day with Kevin and the guys at Folger. had two little issues that we got fixed up after i had the keys, since then havent had any problems. ive got nothing but good words for them thus far and hope to keep it that way for the life of my car, and with that warrenty!

Brian did a great job of making sure that I felt like I...

Brian did a great job of making sure that I felt like I was getting a great deal. He went out of his way to make sure I had all of my "needs" met. He also called me the following day to make sure that I was still happy with my purchase. I just really feel like Brian went out of his way to make me happy and confident in my purchase.

I gave a "2"on price because we left the...

I gave a "2"on price because we left the dealership with a certain payment and 2 says later I got a call, letting me know that my payments would be going up. The dealership should have done their "homework" better. It just leaves a "bad" taste in your mouth. Kevin Johnson, our young sales associate was great. I am sure he has a bright future.

Brian called me after an online inquiry. He was very...

Brian called me after an online inquiry. He was very nice, helpful and professional. I was able to find a car that fit me and never felt any pressure. He and eveyone at the dealership were helpful and friendly. I will recommend Folger Kia to friends and family.

THis was a truly pleasurable sales experience from...

THis was a truly pleasurable sales experience from beginning to the end. I highly recommend this dealership to anyone interested in buying a new or used vehicle.

We called alot of daelerships and Folger Kiea stood out...

We called alot of daelerships and Folger Kiea stood out from the rest because of the luck of walking in and meeting Brian Purser right from the entrance door. He was very helpful from the get go. I wanted a Kia Soul but I wanted certain things and a certain color. Of course what I wanted was nowhere in site in the southeast region. I told Brian that he would be the salesperson that I would purchase from no matter what. Having had experience of all types with car salesmen including working with them over the years, Brian was a breath of fresh air. He listened to everything I asked about and said I wanted and from that point forward we moved on for the search of my vehicle. I wouldve waited for however long it took because I wanted to work with this young man. He is extremely kind and patient. From the beginning I believe the thing that made him different from anyone else that I had dealt with was that he was sincere and honest. He never made a comment that I didnt appreciate. His honesty showed through and I really appreciated that about him. Brian found my car in a matter of a couple of weeks from the beginning to the end and I am thrilled with my new Soul. I absolutely love it. I will go there for my service in the future and any extra equipment that I would add on I will do it through him. He has made a customer for life and I will send everyone to him if they are searching for a vehicle. He made the dreaded car dealership visit one of pure ease and enjoyment. The finance manager Marcus was a very nice and helpful individual as well. I will recommend them to anyone and everyone who is in the search of a used or new vehicle. The experience with Brian has changed my view of purchasing a vehicle from a dealership. He was truly a pleasure to deal with.

My wife and I were out looking for a replacement car and...

My wife and I were out looking for a replacement car and "dropped in" on the dealership. We were greeted by Kevin and had a short disucssion of what we were looking for. He showed us one vehicle that matched out needs perfectly. Mr. Wallace worked with us on the price and obtaining an additional key as well as manuals for the van. The experience was very pleasant with no feeling of being forced. We would recommend this dealership to anyone looking for a car.

We purchased a 2012 Kia Soul from Kia South last weekend....

We purchased a 2012 Kia Soul from Kia South last weekend. Our salesman was Brian Purser. He was friendly and not to pushy. We made the purchase on the second visit to the dealership. On the first visit I made it clear I was just looking and wasn't going to walk out of the dealership with a new car. He didn't push the matter too much like some salesmen which I thought was nice. When determining a final sales price Brian showed me the dealer invoice with the dealer price for the car and the dealer price for all options. His figures matched mine. The average consumer can get these figures off the internet and dealers know it. They're still going to try to make extra money with undercoating and finish protection but this has been the case for years. During the finance part of the purchace they're going to show you all the extended warranty plans and blah blah blah. Do yourself a favor and think about this before going to the dealership because this will add a significant amount to the purchase price and take more time hagling over the cost. I rated the overall experience good instead of great only because it took over 4 hours to complete the transaction (including test drive). This has been the casewith the last 3 car purchases I've made (at other dealerships). Kia Folger South washed the car and FILLED IT WITH GAS before handing over the keys!Mike

My husband and I came to Folger on a whim looking to...

My husband and I came to Folger on a whim looking to trade-in. I called to find out if they had a certain car in inventory and was connected with Brian P.We have never felt so great about a car salesman in all of our experiences. He was very knowledgable and calm throughout the entire process. There was definitely a positive air about him that we felt right off. There were some hiccups in our process, not due to dealer or Brian, but he made them so smooth and worked hard to satisfy our needs at the time. We have already started to refer people to Folger South, Brian in particular. We even still have Brian on the hunt for us for trade-in number two! Overall a wonderful car buying experience.

J Wallace took the car-buying experience to a whole new...

J Wallace took the car-buying experience to a whole new level. From the time I contacted him through email until the final delivery, he made the process as painless as possible. He demonstrated the Sorento from stem to stern. When we left the dealership I was confident that I knew all the details about our new vehicle and how to use them. He even assisted in setting up the bluetooth for our cell phone. As far as the numbers, he worked tirelessly to get us to a payment within our budget, and even came in under-budget. J, I can't thank you enough. For those of you looking for a recommendation....I'm going in to trade my second car today!!

Brian Purser of Folger KIA South contacted me after my...

Brian Purser of Folger KIA South contacted me after my husband made an internet inquiry regarding the Forte. He went over the numbers provided me by other dealerships, spoke to his supervisor and made me a generous offer on the same model and color car but additionally equipped with the ECO package. Although other dealerships had indicated we should sell our current vehicle rather then use it as a trade in, he suggested we have them appraise it. When we arrived at Folger, Brian offered us coffee as we went over the paperwork. The company provided us a very fair trade in offer on our vehicle. The finance dept. was courteous and informative. While we were finalizing the sale, Brian had the car filled with gas so it was ready to be driven off the lot. We very much appreciate the efforts he made to make our Forte purchase an easy experience. I will definitely recommend Folger KIA South to anyone interested in buying a car.

I was very pleased with my overall experience with Folger...

I was very pleased with my overall experience with Folger Automotive. The sales associate, Darol Ramsey was very professional and a pleasure to work with. Although I did not buy a GMC product he still seemed experienced with the vehicle and gave the background of how the car came to be at Folger. I was also comfortable dealing with the Sales Manager and felt the process and overall price/trade in was fair for both of us. I would not hesitate to refer someone to Folger and specifically to work with Darol Ramsey.

Adam has taken great care of us from start to finish with...

Adam has taken great care of us from start to finish with our purchase. He'a great guy to deal with and you can tell that he treats his customers and the business the way he would expect to be treated. Fair price, great salesman and LOVE our car as well!!

I leased a 2012 Kia Optima SX (Loaded) from Ricardo...

I leased a 2012 Kia Optima SX (Loaded) from Ricardo Espinal at Folger Kia South in early January. I did a lot of homework on the vehicle and compared best prices from several dealers, both local and non-local. Ricardo worked very hard to get me the best price for the car I wanted, while offering other solutions all along the way. When he knew I was only interested in one specific trim/package combo...he made it happen well within my budget. He had a great price compared to others,and he was extremely enjoyable throughout the process, very friendly and knowledeable.6 weeks later, I decided I needed a larger vehicle for my growing family's needs - I was thinking of trading in the Optima after just 6 weeks! Absurd...I know. Obviously though I was not considering it that seriously as I did not want to get killed on my lease transfer....I'm not a fan of throwing money away.However, I mentioned this idea casually to Ricardo when he was checking up on my satisfaction level (Another plus). He immediately went to work crunching numbers and getting creative.Ricardo made the process so easy and painless I was amazed. 3 days later, Ricardo rolled me into an Acadia Denali that he had to find off of a lot 4 hours away from Charlotte!I had zero leverage in this crazy scenario so I thought for sure I would lose...once again I compared prices and Ricardo's was most competitive.Ricardo is an absolute joy to buy from, he goes the extra mile and always gets you the most competitive price out there. He did so for me twice in 6 weeks.I've purchased/leased several vehicles over the years and this is the only time I've thought enough of my experience to write it down.

Overall experience was very positive. Darold was...

Overall experience was very positive. Darold was friendly and informative. The negotiation process was short and low stress. I would recommend Folger Kia to anyone in the market for a new vehicle.

Second Kia Soul that I purchased here. This was the only...

Second Kia Soul that I purchased here. This was the only dealer in my area that didn't jack me around on price and try to up sale crap like Nitrogen in the tires. Stay away from Kia of Gastonia at All cost! Adam Wiesinger was helpful and honest and is one of the few you can trust.

ADAM AND ADRIENNE WERE VERY PROFESSIONAL TAKING THE EXTRA...

ADAM AND ADRIENNE WERE VERY PROFESSIONAL TAKING THE EXTRA TIME TO LISTEN TO ME THE CUSTOMER. THEY MADE MY BUYING EFFORT AN EASY. I WAS VERY SATIFIED.

Brian Purser rocks! I'm going to send anyone I know who...

Brian Purser rocks! I'm going to send anyone I know who wants a new car to Brian. He was informative, friendly, easy to deal with and he came in on his day off to help. He was everything I needed in a car salesman.

Brian has been helpful above and beyond the call of duty....

Brian has been helpful above and beyond the call of duty. I have a very unique situation and he is still trying to work with me in acquiring the car I want. A deal hasn't yet been sealed but he is the only salesperson I've dealt with in many years I trust. He is honest and sincere. My daughter is about to purchase her second or third vehicle through him.

My experience was so great with the whole dealership. We...

My experience was so great with the whole dealership. We bought a Soul for my husband and loved it so much and had a such a great experience that we went back and bought another Soul 2 weeks later!! I think that says alot:)

Brian Purser is fantastic! He's very friendly and...

Brian Purser is fantastic! He's very friendly and informative and has an air of trust about him. This is a salesman with a book about Integrity on his desk! How COOL is that??

The salesman and manager worked with me to expedite the...

The salesman and manager worked with me to expedite the purchase of a car when mine was totalled. Communication was excellent and courteous. In addition, when an issue came up with the mileage of the car that they were transferring from another dealership, even though it was not their fault, they offered me a couple of free oil changes for the inconvenience.

I was very pleased with Adam and the finance manager....

I was very pleased with Adam and the finance manager. Adam was awesome to work with on my new Kia Soul and I would recommend him and the dealership. Thanks!!

I really liked Brian and the customer service he gave me....

I really liked Brian and the customer service he gave me. He was not overly pushy like a stereotypical salesperson is. He also let me test drive overnight, convinced I would love the car. After returning the car, he asked what parts I did not love about it and then was able to add in a bonus to compensate for that which I didn't love.

Brian Purser was extraordinarily helpful, hard-working...

Brian Purser was extraordinarily helpful, hard-working and very friendly. He worked with us well on the telephone by providing important information about the cars I was considering and provided excellent customer service by keeping us informed about the negotiating process and keeping our interest in mind at all times. I would recommend this dealership and Brian to all my friends.

good over all experience Adam worked with me to get the...

good over all experience Adam worked with me to get the deal done. when we got to the dealership everything went good and as quick as expected

Cassie Branch was wonderful. Never before having to deal...

Cassie Branch was wonderful. Never before having to deal with a salesperson when buying a new car, she made the experience very relaxing and fun. I would and will recommend her and Folger Kia to my friends when they are ready to purchase a new car.

So far I'm pleased with my experience at Folger Kia...

So far I'm pleased with my experience at Folger Kia South. I visited the dealership several times and look at several vehicles on the lot. The sales reps treated me well. I then made on online appointment to test drive a vehicle. Adam Wiesinger, online Sales Consultant, facilitated the test drive. The vehicle I chose was not in stock; however, Adam found me one fairly quickly. Negotiations were fair, I got a reasonable finance rate, a $1,000.00 manufacturer's rebate and the price was right. Furthermore, Adrienne Blazer, Finance Manager, showed me how I qualified for another $500.00 of manufacturer's rebate and did a great job n explaining the different coverage options.

I just bought a new vehicle from Brian Purser. I could...

I just bought a new vehicle from Brian Purser. I could not possibly be any more pleased with his service than I am. I was very skeptical about buying a new car. A friend of mine referred me to Brian and promised me that he would take good care of me. Be treated me better than I could have imagined. Brian was very patient with me and very empathetic to my current situation. What I was most impressed with was his honesty and integrity. Even though my credit isn't the best in the world, Brian treated me like you would treat someone who had $50,000 in their pocket and could pay cash for any car on the lot. Other dealerships I have been to have not done this. I am going to send as many people as I can to him. If you want to buy a car from a true gentleman who will make you feel special no matter what your current situation is then go to Brian. Thanks Brian! I will forever be grateful to you!

I purchased my car online and had it shipped to Florida. ...

I purchased my car online and had it shipped to Florida. It arrived exactly as promised because Adam stayed on top of the process all the way from the sale, to arranging for shipping, handling the out of state registration and more. It was an easy and accurate process thanks to Adam.

Great to work with. I looked at the web site and sent an...

Great to work with. I looked at the web site and sent an inquiry about a couple of cars. Adam provided me with several suggestions. I had looked at some other dealers over the weekend and was not pleased with the games and and high pressure sales tactics. These guys didn't play games and worked with me to get the deal done. Would definitely recommend.

jimmy was great, not pushy, informative, seemed genuine,...

jimmy was great, not pushy, informative, seemed genuine, i would highly recommend this dealership, i only worked with jimmy so i do not know if the other staff are any good.

I have shopped many dealers and I have come to dread car...

I have shopped many dealers and I have come to dread car shopping. I would rather have dental surgery without anesthesia than go car shopping or take my car to a dealership to be fixed. But after my experience with Jerry and Folger Kia that has changed. My wife bought her first car ever and though being nervous and unsure we were treated with respect and empathy. At one point, Jerry said to my wife "I know this is a big decision. Please take sometime to think about it and we can talk it over tomorrow. " At that point I was sold. A dealership that puts their customers above their sales numbers. I can never truly express how greatful I am to Jerry and Folger Kia my thanks for the giant smile they put on our faces. They have made a customer for life and I will recommend theto everyone. Last I have to mention that even meeting with the financial officer( I cannot remember her name though I should) was a wonderful and fun experience. Though our credit was not the best she still treated us like we had perfect credit. My hats off to Folger Kia and their staff. THANK YOU SO MUCH!!!!!!

I have been dealing with Bill Morgan for many years for...

I have been dealing with Bill Morgan for many years for service on my company Buick and now my personal Buick and I always trust his diagnosis and recommendations for my vehicle. For that reason, I have continued to use Bill even when the dealership relocated and is not as convenient for me to use as the original location.

We have been coming to Bill Morgan for years and have...

We have been coming to Bill Morgan for years and have followed him across town because we trust him so much and appreciate both his understanding of our vehicles and his willingness to explain anything we don't understand. He is fantastic and I have recommended him to several friends who have come to me saying "Is there a mechanic you can trust completely?"Dave Clark

Bill Morgan and Ed Graham have worked on my cars for 25...

Bill Morgan and Ed Graham have worked on my cars for 25 years. They are entirely trustworthy. I do not know of a better engineer/mechanic that Ed Graham.

Steve Kinslow is the best service manager I have ever...

Steve Kinslow is the best service manager I have ever worked with. He is very knowledgeable and his customer service is exactly what I need when coming to him with a vehicle needing service. I have never had a bad experience with him and I just hope he stays at Folger Kia for a long long time. Note to management - Give Him a Raise!!Larry Bumgardner704-426-5360

Low pressure salesmanship. Found out my desires and...

Low pressure salesmanship. Found out my desires and didn't pressure me into any "add-on's". Was very knowledgable about all the cars available and found one with the right fit for me. Got the best price and value for me. I walked in without the intent of buying at that moment, but couldn't pass up the "deal". They'll see more of me and my family in the future.

My husband and I had a pleasant experience at Folger Kia...

My husband and I had a pleasant experience at Folger Kia South. All the employees I came into contact with were very friendly. All of our questions were answered, we did not feel pressured and we were able to make a deal that everyone felt comfortable with.

I went in to look at the new Kia Sportage and met D.C....

I went in to look at the new Kia Sportage and met D.C. Craig. I appreciated his no pressure attitude and friendliness. He was knowledgeable and helpful throughout the whole process. I have already told other people where I bought my Kia and who D.C. Craig is because I got the exact car I wanted for a price I could afford!

I am giving the rating because I want to thank Folger for...

I am giving the rating because I want to thank Folger for taking care of my problemin such a professional and caring way. I had a power steering pump to go out andI was a good ways from South Boulevard. I made it and when I got there if I hadturned the wheel or whatever the pulley that held the belt for the power steeringwould have come off. They said they had never seen anything like that before. Long story short I got there around 3:l5. The accessed the problem, talked to Kevinabout a loaner and I was on my way by 3:45. They always care and treat like a queen.I got my car back the next day. They also got me a rebuilt pump that save me a lotof money. I am a young senior citizen but still need all the help I can get. I callBill Morgan all the time if I have a problem and he says bring it in we'll take care of it. Steve Kinslow is also great. He used to be our service writer long ago.Thanks again for the honesty of Folger and keeping the customer's needs first.

The experience was excellent. The dealership made sure...

The experience was excellent. The dealership made sure that they could give me a car at the payment rate that stayed within my budget. I was very please and would recommend this dealership.

Our house was broken into and our Kia car keys were...

Our house was broken into and our Kia car keys were stolen. The dealership rekeyed our vehicle with no hassle. The lady in the cashier department gave me a Preferred Owner Rewards card and ended up saving me $35.00 on my final bill. I was very pleased with the work and how friendly all the staff were in handling a very stressful situation.

Of all the cars i have ever owned, this is the best...

Of all the cars i have ever owned, this is the best service department I have ever dealt with. I really appreciate them. Many ThanksGary Liberto

I had a great experience at Folger Kia South! I worked...

I had a great experience at Folger Kia South! I worked with Mr. Wilson Gilbert, who went above and beyond to provide excellent customer service, and I went home with a fantastic used car at a great price. Mr. Gilbert was receptive to my requests and followed through on delivery of the promises made. I could not have asked for a better experience and will recommend this dealership to my friends, family, and business associates.

The overall experience was excelent. My dealer Mr. Wilson...

The overall experience was excelent. My dealer Mr. Wilson Gilbert was very understanding and receptive to what I wanted. He allowed me to explain my budget and what i was looking for. Once he understood he did not try to change my mind or sell me another car. He acctually tried to give me the best deal I could get. As for the finance team i can say nothing less. They were efficient and worked with me even though i did not have the greatest credit around. For my third buying experience i feel that this is the first time I walked out of a dealership happy and not having the feeling I was robbed.

I did my research online before test driving the Kia...

I did my research online before test driving the Kia Soul. I chose Folger Kia South because it was close to where I worked. Wilson was very friendly and willing to do what was needed to get me in a new Kia - even if it meant getting a car transferred from another location that afternoon. Everything was ready when promised and everyone at the dealership was great! Thanks Wilson!

I had a great experience at Folger Kia South! They went...

I had a great experience at Folger Kia South! They went out of their way to provide excellent customer service and I went home with a fantastic new car at a great price. There was no 'hard sell' and I was completely comfortable throughout the entire process. I could not have asked for a better experience and will recommend this dealership to my friends, family, and business associates.

I would highly recommend this dealership as well as DC...

I would highly recommend this dealership as well as DC Craig to any of my friends and family and have already done so too 2 of my friends for new care purchases, because he was knowledgeable,courteous,pleasant, and worked with us in every way on our new car purchase. He was not pushy and treated us like family. He is one of the nicest sales consultants I have ever met!

What a wonderful experience buying a car. My wife and I...

What a wonderful experience buying a car. My wife and I have brought serveral cars in our lifetime. This sales executive at Kia was just superb. Mr. Goodwin was so patient he didn't rush us to make a decision on just any car, he gave us options, pices, disadvantages, advantages and so forth. Not only has he sold us a car but he contacts us about the car we have purchaed to make sure there is no problems or issues. That's our type of Sales Executive, he cares about his customers car buying experience. We would like to thank MR.Jackson "Action" Goodwin III for a job well done. We will also recommend anyone buying a car to go and see Mr. Goodwin III for the best experience and service we received while purchasing our car Thank you Mr Goodwin for the great experience.Your Kia Fans Frank & Lucille Clark

We have a very pleasant experience with the dealership. ...

We have a very pleasant experience with the dealership. The sales manager, Dave, was very helpful and wanted to make sure we had were satisfied with the auto that we had chosen. I may be looking for another auto in the future and would definitely visit this dealership again.

What a wonderful experience it has been for my husband...

What a wonderful experience it has been for my husband and I to work with this dealership!! Adam (sales person) was fantastic! I initially called the dealership to speak with someone just to ask questions about the new Optima and general information regarding leasing a vehicle. Adam was the person that I spoke with during my phone call. He was so friendly, patient and courteous. He was knowledgeable and was patient with me while I asked him several questions. From that first moment, I knew that we were going to have a great experience with this dealership. Adam gave me his cell phone number (very personable) and asked me to call him back once I talked with my husband to set up a time to come and look at the Optima. We were running late to our appointment and when I called Adam to let him know, he was still pleasant and friendly. When we arrived, he showed us exactly what we wanted to look at. Everyone at the dealership were very nice and courteous. We decided to go with the Optima AND the Kia Soul. We love both cars and were educated on all of their features. Adrienne was also very helpful in assisting us with paper work, etc. in closing the deal. What a wonderful team!!! We are so pleased and would refer Adam and Folger Kia South to anyone. They even follow up with you! We can't wait to take our new cars to Folger Kia South to get serviced. :)Thank you Folger Kia South for such a nice car shopping experience.Cedric & Crystal Hemphill

Pleasant salesperson and a very relaxed feeling during...

Pleasant salesperson and a very relaxed feeling during the whole purchase process. We went to Folger already knowing which vehicle we liked because of the research we did on the internet. Did not expect to pickup the vehicle that night since it was already late when we got there, but they stayed right there and took us through including getting the vehicle cleaned and filled with gas before we drove it off the lot.

Wilson was a great sales man and helped me find a Great...

Wilson was a great sales man and helped me find a Great car..Everyone was very friendly and the Fiance lady was great also. Wilson helped my fine the best car for the money I wanted to spend.I would highley recommend you stop in for a visit...LOVE MY NEW CAR...thanks againg

Dc Craig was very helpful and went the extra mile for me....

Dc Craig was very helpful and went the extra mile for me. He helped me to get into a new car and we even went to another kia location to get the color that I wanted. I would recommand this dealership and Dc Craig to my family and friends. Dc gave me geat customer service and was plesant to work with. He was very friendly and got me into a great car and within my means.

I WENT TO FOLGER KIA FOR A NEW CAR AND BRIAN PURSER WAS...

I WENT TO FOLGER KIA FOR A NEW CAR AND BRIAN PURSER WAS FANTASTIC HE WORKED WITH ME FOR MY KIA FORTE 5DR SX. BRIAN PURSER KEPT IN TOUCH WITH ME TILL THE CAR WAS FOUND. MY PROBLEM WAS WITH MANAGEMENT IN THE FINAL PRICING. I REALIZE WHEN THEY HAD TO OBTAIN THE CAR FROM ANOTHER DEALER THEY LOSE A LOT ON INCENTIVES FROM KIA. HOWEVER, I ASKED TO SPLIT THE DESTINATION THEY SAID NO, I ASKED TO SPLIT THE DOC FEES THEY SAID NO, I ASKED LIKE SOME OTHER DEALERS WERE OFFERING TO GIVE ME A LIFE TIME WARRANTY ON THE TRANSMISSION THEY SAID NO AGAIN AND FINALLY I AKED THEM TO GIVE ME A 5 YEAR WARRANTY ON THE ACCESSORY PARTS INSTEAD OF THE 3 YRS AND THEY SAID NO AGAIN. I HAD SPOKE TO KIA DIRECTLY AND THEY SAID THAT IS UP TO THE DEALER. IF IT WASN'T FOR BRIAN PURSER BEING REALLY GREAT IN MY DEALING WITH ME I WOULD HAVE GONE TO ANOTHER DEALERSHIP. I WILL REPORT DOWN THE LINE WHEN I HAVE TO DEAL WITH SERVICE ETC IN MANTAINING MY CAR HOW I WILL BE TREATED. THE MANAGEMENT TEAM KEPT TELLING ME THEIR AFTER MARKET IS THE BEST IN THE BUSINESS. WELL LET ME SEE AND THEN REPORT TO YOU. THIS WAS THEIR EXCUSE IN REFUSING ALL MY ATTEMPTS IN LOWERING THE OVERALL COST OF THE CAR. ALL I CAN SAY IS GET YOUR BEST PRICE FROM OTHER DEALERS AND THEN CONTACT BRIAN PURSER TO GET YOUR CAR

I worked with Damion in purchasing my new vehicle. He was...

I worked with Damion in purchasing my new vehicle. He was very knowledgable and friendly and helped me get the price and financing I wanted. The entire staff was very friendly and helpful. I would definitely recommend this dealership to anyone looking for a vehicle.

Jackson met us in lot and was very personable. He showed...

Jackson met us in lot and was very personable. He showed me and I my husband several KIA's. We decided on the Forte. He was very knowledgeable about this particular car. Told us all about the features the car has and how they worked. He then walked us through the purchasing process. After the papers were signed and we had our new KIA Forte, Jackson drove us home and has called several times to be sure that we are happy with our new Forte. Yes we are very happy with our choice. Your survey only has a GREAT rating but my husband and I would rate Jackson as excellent and an asset to KIA South. This is the second KIA we have purchased from KIA south and the first purchase was not as enjoyable as the present purchase. Thank you for this opportunity to express our thanks to Jackson and KIA South Dealership. Nancy H. Buchanan

My car buying experience at Folger Kia South left me...

My car buying experience at Folger Kia South left me speechless!! I went in hoping to come away with a plan in place to buy/lease a used vehicle within the next couple of weeks (all that I thought I could afford I had nothing to trade in since my car was totaled in an accident the week before). Jackson Goodwin was friendly, patient, honest and understanding he showed me some used vehicles like I requested and also showed me some new vehicles and let me know that there were some programs available which might allow me to purchase a new vehicle instead of leasing/or purchasing a used one. He and Marcus Payne were able to work it out and I left that evening with a new 2010 Kia Optima (fully loaded) with payments only a couple of dollars a month more than what I was previously paying. Jackson has contacted me since my purchase to make sure everything is o.k. and from beginning to end has been quick to respond to any questions I might have. And words cant express how grateful I am to Marcus for working his magic and negotiating an interest rate for me lower than I ever could have imagined! Ive already recommended Folger Kia South to friends and family and will continue to do so.