Duncan Suzuki

Suburban Buyers from Iowa

My husband and I purchased a 2004 Chevy Suburban that is fairly rare to find from Damion Stanovcak at Duncan Suzuki. We found the ad for this vehicle at www.cars.com. We decided on Thursday to drive to Virginia to purchase this SUV, by Saturday we were driving it home to Iowa. After several calls, emails and text messages (several after hours) Damion not only helped us find MY perfect SUV but he helps us find local hotels, restaurants and entertainment. At one point, I text him late Friday night (well after he was home), asking him about the area. His response was immediate, even are at 9pm. Damion even helps detail it so that it was clean when we left with it. I totally love my Suburban and am so happy that all the staff at Duncan Suzuki was so helpful. :)

Had to take back multiple times to get things fixed...

Had to take back multiple times to get things fixed right, messed the headliner up when they took it out to fix light holes in roof and basically told me they could not fix it, they said it had a snow plow prep package and I assumed it did( had a snow plow on it) but when I search all the option codes on the rpo sticker I could not find this option which is valued at $1000 by NADA Worst customer service experience ever

Excellent service

I've dealt with several dealerships and salesmen over the years and this was by far the most positive experience I've had. Damion immediately engaged me as a valuable customer and was able to put me in the car of my dreams. If you are Internet shopping he's the one to call. All of the staff I encountered were courteous and helpful. The service department even came out to meet me when I picked up my car and I've never had that to happen. If the service department turns out to be as good as the sales staff then they have a customer for life!

CON ARTIST!!!!! They ripped me off very badly!!! Would...

CON ARTIST!!!!! They ripped me off very badly!!! Would not recommend buying from them or trading in your car!!! Although they were nice do not waste your time!

I went into Duncan Suzuki on 4/4/2012, I had planned to...

I went into Duncan Suzuki on 4/4/2012, I had planned to trade in my Suzuki Reno which I purchased from them in 2007 for a used 4x4 vehicle. Upon speaking with an associate, I was told to fill out all of the information so that they could contact banks to confirm if they could get me a loan before we started looking for vehicles and test driving. We sat there for 3 hours doing nothing but waiting. We weren't even offered vehicles to test drive while we waited. They didn't want to provide for my needs, they just wanted to sell me an overpriced brand new Suzuki vehicles. I expressed multiple time what my needs were and also that I wanted to stay away from buying a new car(especially a Suzuki). They were nice but just didn't want to help me. While waiting I stepped out and called Tony Bryant from Shelor Motor Mile. He instructed me to quit wasting my time and come up to Christiansburg where he assured me I would be taken care of(and I was). Not trying to dump of Duncan, maybe they were just having a bad day or maybe just didn't want to sell me a car, either way Shelor got my business this time.

Buying a car

Very pleasant to deal with. Helpful salespeople, not pushy. Would buy from again.