Driver's Way

Driversway pelham

Excellent staff and facilities. The staff was very friendly and helpful. Facilities were top notch.

Car purchase

This was my tenth car that I have purchase from Camera Frye at Driver's Way. She is the greatest and I know I can trust what she says. She will let me know if I ask about a car whether I would like it or not because I am very particular about the options in a car. My sons have also purchase vehicles from her. Love Driver's Way.

driversway Pelham Alabama

Friendly and helpful staff without being pushy. Clean and well-kept building and grounds. Excellent selection of cars and trucks that were late model, low mileage.Good warranties available

Why buy new when you can buy from Drivers Way?

My experience at Drivers Way was completely awesome! It began with my Sales Associate, Heather Carter. She was incredibly patient while I looked at many cars over a 3 day period but not once was she pushy. In fact she was so friendly she made the whole experience fun! I've never bought a pre-owned car but based on my experience at Drivers Way and the car I bought, I'll never buy new again. At delivery, the interior and exterior were immaculate. I'm very picky and they pleased me 100%.

Happy with my Ram 1500

Satisfied customer. Tim Shaw and the rest of the Drivers Way 280 were very professional and made the purchase as smooth as possible. I would definitely recommend anyone looking for a quality vehicle to stop by.

Service department

Recently took my car to the service department needing a water pump. The service was excellent and was done in a excellent timely matter. Everyone there was extremely nice and they did a great job!

Hassle Free way to buy a vehicle.

WE have bought several cars in the past from Ryan and when we started looking this time, it was to give Ryan a call first. He is friendly, professional and a pleasure to work with. He's makes buying a car a truly hassle free experience and a pleasure.

Painless.

Over the years I have purchased new and used vehicles and I have always had a moment of ' Okay we need to eat before we go and take meds because this is going to be lengthy and migraine inducing' .I did not have this experience with Daniel, my sales person. He is an A plus person. We stayed in communication over the phone and he never made me feel rushed or bothersome. In person he was pleasant and went over all the paper work in detail.I will recommend Drivers Way and Daniel to any one looking for a car.

Caring staff

Professionalism is a trademark of Driver's way operating their caring staff work with customers to get the best rates available and to find the car that we are looking for,My wife took ourcar in for service she was so impressed with the over and above hospitality

Great service!

I bought a 2015 Ram 1500 Hemi V8. The salesman was very patient and informative about all the details of the truck and paperwork... Thanks

Good experience

Tim at the 280 location does a great job. Very helpful and honest. He really looked out for my needs first vs. just trying to sell me a car. Would definitely recommend.

Car purchase

As always, everyone was extremely nice. Our sales person, Heather Carter, was great. Always a pleasure doing business with Driver's Way. Everything inside & outside extremely clean.

Wonderful experience x2

Wonderful place!! Nice people! Bruno was our salesman again. This was our 2nd care purchased from him, and he is great! Very helpful and honest! We will be back if we need another car! And dawn was with finance. She was so nice! Very sweet to my girls!

Perfect, painless. Best car buying experience ever,!

Went there to buy a certain car but at Mr. Zingers suggestion we test drove additional vehicle we had never considered and loved it. Everyone was knowledgeable and enthusiastic .

Wonderful experience!

Daniel sold me a jeep limited and the experience was so easy and painless! He was very organized and made the process go really fast. Much better experience than I've ever had before. I recommend this dealer to anyone looking for a used car!

good job

they were very nice, and did a good job. And got me in and out very fast. It was nice to go somewhereand not what to be there for 1/2 a day to get service done.

Trustworthy and Dependable Service

The Birmingham Pelham location has an excellent service department. My rating is based on twelve years of consistently reliable service and repairs. I have a high level of trust in Joe Gilliland and the mechanics. I really appreciate their integrity, knowledge and commitment to providing great customer service.

Sales to Service.....stupendous :)

Positively THE best all around: sales emailed me a service reminder; scheduled the service on-line; early morning service; and a car wash to boot! I cannot say enough good thing about Driver's Way <3

Just the car I wanted!

I knew exactly what I wanted; Drivers Way (Hwy 280) had it. Joe had it waiting for my test drive, and we completed our trade-in and purchase in about 2 hours. Great service, Happy Customer!

Great way to buy a car

My wife and I recently visited Driver's Way in Pelham, AL. We contacted Camara previous to our visit to check on a vehicle listed on the Drivers Way website. Camara had the vehicle waiting outside when we arrived. She handled the trade-in appraisal and paperwork without all the usual runaround you get at a typical dealership. Bung a car is not the easiest thing, but this was the easiest I have ever experienced.

GOOD EXPERIENCE

We had come to Driver's Way earlier looking for a Regal; which is what we did have. It had just been totaled. We met a pleasant salesman, Ryan; who showed us what you had ....kept looking around town and on the web. Regals are not easy to find....We returned to see if you had anything new...We were concerned about Safety and modern features. When I mentioned Sonata, he showed us the safety and features...and the gas mileage !!! We were impressed and left with a car!!!

Great experience!

Grant Montgomery was my sales rep. He made my experience awesome. Knowledgeable enthusiastic energized.I enjoyed the shop and ask questions get answers. No one is trying to sell you something that you are not looking for. Grant was very knowledgeable about the vehicles we were looking for an if he didn't have an answer he made a great attempt to get me one. Everyone was patient with us an understanding. The staff was great with our grand children as we had to have them there with us.

Quality Service With Quick Turnaround

Joe Gilliland is an outstanding service advisor as well as being a person of great character. I have the utmost trust and confidence in this service department. I will continue to use Drivers Way for all of my automotive needs.

Very pleasent experience.

I had to purchase a car for my mom and Ray Ingram and Ryan both made it happen in a very short time and found exactly what we were looking for.

Service was quick and efficient

I made an appointment the day before. When I arrived the car was immediately taken in and I was out within 30 minutes. The price was very good

Simply great and hassle free

The service was great I was always greeted and approached soon as I walked in they answered all my questions and were very thorough and diligent on making happy with my purchase

Very pleased with the car I purchased

Very happy with my new Infiniti Q50. Eddie Johnson is awesome! He was extremely easy to work with. He helped me get exactly what I was wanting. Very friendly dealership. Would definitely recommend!

No pressure

Our sales representative was Chris Griffitts. Chris was very helpful, while also giving us the space we needed to feel at ease. Overall, this was one of the very best car buying experiences that I have ever had. If you are considering a car purchase, then you owe it to yourself to try Driver's Way.

Five stars all around.

Our salesman was Ryan Lynn. He was very attentive and listened to all our concerns and even helped us look for a better rate than our bank had offered. I recommend any one going there and I'm sure there are people who can help you find the right car or truck for you.

Drivers Way and Terrence - Positive Experience

I dread buying a car because of the haggling involved. Drivers Way keeps it simple and hassle free. I especially enjoyed working with Terrence, he was attentive helpful and friendly. Thanks for the great experience.

Great service - will be a return customer

This is the way to buy a car. Prices competitive, friendly people to work with. I will be a return customer, when and if I need another car.

Purchase Experience

I visited Drivers Way knowing exactly what I wanted and was under a tight timeline to make the purchase. Chloe Cezar greeted me at the door and immediately got me to a test drive in the vehicle I was interested in. She was very knowledgeable of the end-to-end sales process which expedited the sale. She was not pushy and left all the decisions in my hands. Very positive experience.

Good service

I had a problem with battery 3rd day I had my car. Mark was not sure what to do but after my son got off work he called don in the auto shop. Do said batteries get drained from the sun and he helped me out. I was very concerned about my new car because electronics were acting haywire. Again Don fixed the problem and I know why my son made me by a car from drivers way.i think it was Steve who stayed late to get me the loan that worked for me. He is an auburn fan

Great car buying deals and excellent customer service!!

Bought two cars from Driver's Way and we are very happy with both. Customer service was super helpful and the salesman was very knowledgeable. We will definitely come back again. Thank you!!

Read the vehicle specs carefully

We bought a 2015 used Ford Edge from the dealership on 9/25/2016. We made the decision to drive to Pelham to test drive the car based on the list of specs and features of the car emailed to us. We liked the vehicle, the buying process was smooth and our salesman, Mark Higgins, was excellent. The issue that I dealt with today was not huge, and would not have been a deal breaker had the specs been correct, or at least, had it been called to our attention at the closing. In the list of features was 6 months prepaid Sirius radio and 5 years prepaid Travel Link. This was in writing in the material emailed to us. When I called Sirius to activate the service I was told that the radio service was 3 months, not 6, and the Travel Link was 3 months, not 5 years. I emailed the dealership about the issue and received a call back from their sales manager. He told me that the specs were provided by a third party and that there was a disclaimer on their website stating that they do not verify that what is sent out as a description of a vehicle is correct. In other words, too bad. I would suggest that anyone basing their purchase on that list of specs review them line-by-line with their salesperson and verify that they are getting everything listed.

Five stars all around.

Ryan Lynn was very helpful when we purchased our "new to us" truck. He listened to us about our current truck and situation, then he provided us with alternatives when it came to financing and got us a lower rate than our bank gave us. All around we received five star services. Thank you for all that you have done Ryan. I will certainly refer family and friends.

Great service

Ryan Lynn the sales man was outstanding. very helpful and friendly Vert satisfied with this purchase. Will reommend this dealership to others.We really like this car.

Professional, Knowledgeable & Pleasant to deal with.

We purchased a Dodge Ram a couple of years ago and Mike Neel was very helpful in the purchase. It was time to replace our car and found everything again easy to make the purchase. Thanks, Mike.

Friendly. Great Service.

Found the perfect vehicle for me at a great price. We were so impressed my mother went and bought a vehicle from them and hoping to buy a second. Our car broke down on the side of the interstate on our way up there and their caring staff came and met me and my family with our new vehicle even though they were closing. The staff is just amazing and their vehicles are definitely worth a test drive. I would recommend them to anyone.

Best dealer ever

Always helpful and genuinely trying to provide the best service that can b delivered . I really don't intend to buy another car but if it comes having to get another Driversway will be where I go and where that vehicle will b serviced .

Great experience at drivers way.

My wife and I were looking at purchasing a new car, it was our first time at drivers way. Ryan was great. He was very informative and answered all of our questions. We never felt rushed or pressured to buy. He was always available by phone and email. Overall we had a very pleasant experience with Ryan and all the other people we came in contact with at drivers way. Thanks!

Excellent service without smothering

Our representative, Chris, was professional and knowledgeable. He handled the entire process from start to finish with ease. I will buy my next car from this team.

Nice Transaction

Friendly, helpful, non-pushy transaction. I took a couple of weeks after initial contact with Marshall to make my purchase decision. He was friendly and patient and understood that I needed time to consider. Would gladly recommend Driver's Way and Marshall to anyone needing a vehicle. This is at least my third purchase from DW and I have been very satisfied.

Excellent Service, Easy Purchase

This is the third car my family has purchased at Drivers Way because we've always had a great experience, received excellent help, the selection of cars is extensive, and the quality for the price is amazing. This time our salesman, Mike Neel, helped us find a car that will be comfortable for my elderly mother (as a passenger) and that will easily accommodate a wheelchair. The purchase process was simple and direct and we are thrilled with the car.

One happy customer

Purchased a 2013 VW Beetle over the weekend. One of the easiest purchases ever. Mike Neel and Daniel Sullivan were top notch salesman in making sure I got the car I wanted at the best deal.When it comes time to make another purchase, I will definitely be back.

Service department is awesome. Very prodessional, no gimmick

Wonderful customer service by Don Amick! Made my visit stressfree and convenient by providing a loaner car. My car runs better and price was reasonable. Overall great experience.

Courteous and Helpful

Very easy to work with in selecting a car. Ease in trying out the different models. Salesman was patient with us and helped us decide on the car we bought. We did not feel any pressure to buy on the spot. Having a set price was helpful. The trade in value for my care was good and enabled us to buy a better model. I would go back. This is the second car we have bought from Driver's Way.

I am happy with the vehicle and the price.

I went to this dealership because it has good used vehicles but also because it is haggle free, or so I thought. I did not appreciate the sales manager coming in after my salesman had asked me twice about a service extension contract. The strong arming negated the beauty of being haggle free. My sales person did a great job.

great experience at Drivers Way

My experience was excellent from the first call regarding availability of auto seen on internet site to driving away in my vehicle. My sales associate, Grant Montgomery, could not have been more helpful even taking me to a rental agency to turn in a rental car. I would definitely recommend Grant and Drivers Way.

Well worth the 4 and half hour drive!

My wife and I first found the perfect 4Runner on their site but it would be several days before we could come up for a test drive due to being so far away. So we sent our pre-approval letter and Jesie from the Business Development team reserved the car for us until we could get there. Once we arrived, Grant greeted us and helped us locate the truck and let us take it out for a drive. He was very straightforward and honest with everything. They were also gracious enough to work with us with some financing delays we experienced. Can't say enough good things about this place. Sure wish there were more locations. Speaking of the facility, it was very clean, light, and airy. Very inviting and relaxing. Felt like home. Thanks guys! You rock!!

The most pleasant car buying experience you could ask for!

This is my first purchase from Driver's Way. It will not be my last. Heather Carter was both knowledgeable and professional during this experience. I will most definitely recommend them to my friends and family.

Drivers way is great, Ryan Lynn is awesome!

This is my third car from Drivers Way Pelham and from Ryan Lynn, and my husband's seventh or eighth from there--- needless to say we are fans. Dealership is easy to work with, has such a great selection, is so much more transparent than most, and Ryan is outstanding. Knowledgeable, honest, and most important, personable. He remembers what we prioritize and like, and doesn't waste our time or money. It is a pleasure to do business there! Thanks and see yall next time!

Sales Rep was great

My Sales Rep did an excellent job of showing me the vehicle I was interested in. He completed the paper work very efficiently. I gave Driver's Way a 4 rating because of the wait time. Finance Manager was very slow.

Very helpful

This is the third vehicle I have purchased at Driver's Way. I was very pleased with the service, attention and follow up on each transaction. Ryan Lynn was my salesperson and he was more than accommodating.

Don Amick handled my service needs efficiently.

I took my car in for an oil change, etc. My service light was on, and Don knew how to solve the problem. I always feel he is honest, caring, and thorough.

A rare find in my own back yard! 2004 Porsche 911 Turbo Cab

I had been searching for the right 996 TT for over a year and found my unicorn right here locally in Birmingham. From the moment I stepped into the dealership everyone was professional. No high pressure sales attitudes. Very friendly and accommodating. Heather assembled a very smooth transaction and Terrance was very helpful with the delivery. I highly recommend Driver's Way and plan on coming back for a commuter car in the future.

Great experience!

Received excellent service from Chloe Cezar in our purchase of vehicle for our teen. No pressure for sale and patient while we checked out options. Enjoyed taking a test ride with just family to discuss freely our thoughts. Service dept. was excellent about fixing a back door issue before final purchase.

Excellent! Acceptable and fair! Courteous!

Everything was great. Nice clean truck ready for my arrival and viewing. A fair and reasonable offer on my trade in, too. My salesman, Mr. Tim Shaw, was always courteous, friendly and honest. Everything was as described and Tim had everything ready, on-time and concise. Excellent experience.

Truck Purchase

Was very septic all of the no haggle pricing but it was a smooth process and will definitely use Drivers Way again. The website was also very helpful. Thanks to our salesman Tum Shaw for this being a great experience.

No Hassel

I was looking for a car for my daughter. I have never dealt with Driver's Way before so I was a little wary of their sales approach. I was pleasantly surprised that they employed a no pressure sales approach. Other dealers that I also visited called or texted me constantly. Grant made it a very easy purchase! Thanks!

Great Service!

The entire I team that I worked with was great! Summer, Eugene and Terence worked fast so that My car buying experience was painless. I'm not a fan of spending long hours in the dealership and amazingly I didn't have to!! Thank so much guys for all your hard work.

Great car buying experience!

Joe was extremely helpful and knew his cars. I hate car buying, but Joe made it a relaxing experience. Will be buying more cars from him.

Well worth the 4 and half hour drive.

My wife and I first found the perfect 4Runner on their site but it would be several days before we could come up for a test drive due to being so far away. So we sent our pre-approval letter and Jesie from the Business Development team reserved the car for us until we could get there. Once we arrived, Grant greeted us and helped us locate the truck and let us take it out for a drive. He was very straightforward and honest with everything. They were also gracious enough to work with us with some financing delays we experienced. Can't say enough good things about this place. Sure wish there were more locations. Speaking of the facility, it was very clean, light, and airy. Very inviting and relaxing. Felt like home. Thanks guys! You rock!!

Great Buy

We went to buy a vehicle and had 4 kids with us. Eugene Zinger was nice to us and the kids, he took care of everything in a timely manner. I couldn't have asked for a better car buying experience.

Amazing

Mark was the best sales person ever. He made me feel free to ask any questions, and was very knowledgeable about the whole process. I would definitely recommend this dealership and salesman to everyone. I got a quality vehicle at a great price. I am very happy!

Grant's the best!

My wife and I went to Drivers Way to look a a specific car we had seen online. Grant Montgomery took the time to show us that car and man, many others. We told him what we needed, price , comfort, amenities. Grant showed us many cars that fit the bill till we fell in love with the Genesis. Drivers way and Grant made it easy ! We will be back.Robert Grantham

Purchased and service my honda

The purchase process was as comfortable as it could be. I had a great salesperson, Mike Neel. He was patient and accommodating. The service department is always wonderful and thorough.

Back for Round Two

I just bought my second car this year from Eugene. I absolutely love working with him! When I first went in, I had no idea what I wanted, but he was patient as we worked through cars and features to see what tickled my fancy. A few days later, I found a car online that I thought I'd like, so I went back in and we drove some more. No hassle. No distractions while I was analyzing it. It had a great sticker price and I loved it, so I signed that day and drove it home. This time, I knew basically what I wanted since we'd gone through all of that last time. Unfortunately, inventory was really low and what I wanted wasn't available in my price range. Eugene did not try to pressure me into settling for something else, but instead encouraged me to be picky. He actually wanted me to be happy with my purchase!. So I kept looking online and kept going back to the dealership for more test drives. A couple of weeks later, Eugene texted me about a car they'd just gotten that fit my criteria, so I went back to the dealership again. It was perfect! I can't say it had a fantastic sticker this time, but it was everything I wanted, so we ran the numbers and played with different financial scenarios. I didn't feel rushed or like I was "bothering" Eugene as I asked him to change the variables. I finally found what I was comfortable with, and as before, the paperwork process was smooth and simple.Now, I can't wait to take possession of my new-to-me car! It turns out that Eugene is a bit of a perfectionist, so he's having it cleaned better. Absolutely fantastic customer service! Just couldn't have been a better experience - either time.Thanks so much, Eugene!

A/C Repair

Drivers Way replaced the A/C compressor on our Maxima. The repair came in at the estimated price and was even ready before the time promised!

Spectacular

Daniel Sullivan and Mark Higgins where of both great help. They both deserve all the appreciation they can get. They were a great tag team duo

Absolutely enjoyable experience

Ryan was extremely helpful and professional. It was a very streamlined and quick process. The truck was spotless and in fantastic condition. The low pressure, fixed price way of doing business is the only way to go.

Good experience

They had plenty of car options and Bruno was very helpful. He is knowledgeable about their vehicles and never made us feel pressured to buy a car.

Great Experience

I will definitely recommend Driver's Way in Pelham to any and everyone that is looking to purchase a great car. Heather Carter and Rich Hodges went above and beyond to assist us.

Great experience

I will definitely buy again from them. They are straight forward, no hassle pricing, no pressure from salesperson, and Daniel was great. Returned all calls promptly, very knowledgeable, knows his job!!! I truly believe they would never sell a vehicle they knew had a problem, and if something slipped past them they would make it right. All their cars are extremely clean and priced fairly, and I would definitely recommend them to a friend.

Good.

It took a very long time to get all the paperwork and vehicle ready. The floor mats were not installed properly in our van. It was even sent back to the service to have them installed properly. Was still not properly as they should've been.

Wonderful, friendly, and happy employee's.

My husband had been hunting a truck and just happened to see the truck on some site. We had never even heard of this dealership, but we took a chance because this truck was in excellent shape with low mileage so we drove 2 hours to this dealership. When we walked in the door we were met with smiles and a friendly atmosphere. The salesman asked if he could help us and my husband said we came to see the Colorado, do you still have it. He said, yes but let me make sure it has not been sold. He called and in one minute he said do you want to look at it and took us to see the truck. He answered our questions, let us check the oil, listen to the motor, etc., then asked if we wanted to test drive it. He made a copy of my husbands driver license and handed us the keys and even told us we could drive it anywhere we wanted. When we came back, we told him we wanted it, he took us into his office and explained every detailed cost that was charged when you buy a vehicle, and even let us know what warranties they offered and the cost and what it covered. He worked several different payment options on a screen that was turned so that we all could see what it said. He did not pressure us at all, and made this car buying experience wonderful. For once, I did not feel like I was going to pass out, because I knew the price when we went to look at it. I can't say enough good things about this dealership, because I would be here all day adding words like, wonderful, awesome, friendly, happy, great people, no pressure to go with a different vehicle, etc.. This was the best car buying experience that we have had since I started buying vehicles 33 years ago.

Great!

Camara Frye was great to work with! This was my first time to buy a car on my own and she made it easy and a great experience for me ! She is the best ! Fast and easy! Thanks for all your help!

Great experience!

Joe Coogan was extremely helpful and professional with this purchase. I will definitely be handing out his cards when a friend is shopping for a car.

Exceeded expectations

Marshall was a great sales person to work with, and each person I came into contact with was professional and knowledgeable. I appreciate how easy it was to look for what I wanted, and like the efficiency with which my trade in was appraised and paperwork drawn up for the sale. The quality of vehicles on the lot exceeded my expectations in terms of quality and diversity.

Excellent Experience!!

Eugene Zinger was my sales associate & I could not be more happy with the experience. He helped me find the right Ford Explorer within my price range that met my needs. He even drove me out to the 280 store in the rain to pick up the car that I liked the best. Eugene was very nice & made the whole buying process very enjoyable. I will definitely refer my friends to your store and to ask for Eugene. Thanks Driver's Way!!

AWESOME EXPERIENCE

BRUNO RIECHERT WAS OUR SALES MAN! HE WAS FANTASTIC! NO HASSLE, NO PRESSURE, NO GIMMICKS! HE WAS VERY STRAIGHT FORWARD WITH MY FIANCE AND I. ALSO, VERY KNOWLEDGEABLE! HE WAS ABLE TO TALK US THROUGH EVERY STEP OF THE PROCESS, ANSWERED ALL QUESTIONS IN DETAIL. BY FAR THE NICEST SALES MAN I'VE EVER ENCOUNTERED. OUR VEHICLE WENT OUT, AND WE NEEDED A CAR FAST. WE WENT IN NOT KNOWING A WHOLE LOT ABOUT TRUCKS, BUT HE GUIDED US RIGHT TO WHERE WE NEEDED TO BE. WE ARE NOW PROUD OWNERS OF A FORD F-150 ;)VERY SATISFIED! I WILL BE RECOMMEND DRIVERS WAY AND BRUNO TO ANYBODY I KNOW IN THE MARKET FOR A VEHICLE!! ;)

Stellar Customer Service

Buying a car isn't innately a fun experience, but with Bruno at Driver's Way in Pelham, the car-buying process was enjoyable. They were so willing to let me test drive several cars until I found what I didn't even know I was looking for. As a first-time buyer, I was nervous going in, but Bruno was so knowledgeable and helped lead me through the process. He stayed more than two hours past closing on a Sunday to help finalize the sale. A thoroughly scary venture turned into an enjoyable experience at Driver's Way!

I loved the entire experience.

Hassle free....everything is up front. It is what it is so don't plan on bargaining. Fair trade in...you are not setting for hours waiting on the salesmen to work you into their day. I dealt with quite a few characters the two days I went car shopping, set for literally hours waiting for people to find cars that "met my requirements." Not here at Driver's Way. Took me to the lot and said "here's what we got" and I found what I wanted. I felt no pressure...I didn't feel as though they weren't valuing my time...it was truly a win-win experience. Got more than what I had hoped for. Highly recommended.

Driver's Way #1

Daniel Sullivan helped me with my purchase and made it simple and painless.

Great Service

Friendly staff. Very accommodating. Easy purchase process. The vehicle was at the 280 location and they brought it over to the Pelham location before I arrived. Was given the keys to test drive and purchased the vehicle when I got back.

Driver's Way is a Winner!

This is my second purchase from Driver's Way and I can not say enough good things about the experience. I love not being pressured. I like knowing what I'm paying for a car and with a Driver's Way they are no surprises. They always have a good selection of cars. Our salesperson Chris Griffitts was great and he sold me both cars. I definitely recommend DW to all my friends and family!

Excellent service!

Bought a Lexus Hybrid after test driving almost every hybrid they had on lot and taking weeks to decide. Marshall was so patient and helpful as we made our decision. We were never pressured but always had great communication. Thankful we were able to trade in our old car as well! Great experience buying our first new-to-us car.

Great Customer Service

Bought Town and Country Van 2008 6 years ago. Great customer service since then no complaints. The service Department is excellent. Would not take the van anywhere else to be serviced. In fact, we now have another vehicle we already that is serviced at Driver's way.

Best customer service ever!

This was, by far, the easiest and most pleasant car-buying experience I have ever had. Tim was wonderful: very low-pressure, knowledgable and helpful. Joe and Eddie closed my purchase two days later and were fabulous as well. Thanks, guys!

Great

I want to thank Daniel Sullivan, Allen Jones & especially Dawn Calvert for working with me. I will be back!! Allen sorry I took your pen.

2013 Toyota Camery purchase.

Mr. Bruno Riechert did an outstanding job in performing this transaction. He was very knowledgeable of the necessary legal aspects of completing an out-of-state transaction, and was very helpful with the financial aspects of the sale as well. Mr. Riechert was very professional, cordial, and efficient. I will most definitely contact Mr. Riechert for my next vehicle purchase. Thank you Bruno, and Driver's Way, for making this purchase painless. Blessings to you all !T Sehler

Service Department experience

The service writer, Don Amick, went above and beyond my expectations in handling all my concerns and problems. He was always Friendly and helpful when I called. When I had to call back for a problem I had with my car, he was very understanding. I have recommended them to as many people I know who are looking for a car. Now I will also recommend the service department as well.

2015 Mustang

Daniel Sullivan was very helpful and handled our purchase with professionalism and efficiency. I have purchased several cars in the past and will always use Driver's Way because I like the way the dealership operates.

Great Customer Service

Very attentive to us. There was no pressure to us but allowed us time to try each vehicle we tried. Answered each question asked of him. Paper work was all ready for us to sign. I was very pleased with experience overall.

RDX purchase

Easy to work with. Bruno took care of a couple of small detailing oversights while we waited. They stayed late to finish the deal. They had the car that we were looking for.

Review of service was excellent

My experience was wonderful. Received excellent and quick service when my son and I visited looking for used vehicle. We found a wonderful car with low mileage which we bought and was back home in under 3 hours.

Drivers Way (Pelham): Mark Higgins

I had never been to a Drivers Way before and I wasn't sure how the shopping process would go. My sales associate, Mark Higgins, was extremely helpful and I would definitely refer anyone to him about purchasing their next vehicle!

car buying review

Two great deals in one week Jan & I are very happy with our cars Matt &Terrance bent over backwards to help we Will be back for our next cars we will let everyone know

Great experience, personal attention

Mark Higgins did an excellent job of helping me with the purchase of a a vehicle that had just arrived, and just what I was looking for. Others in the staff also participated to make the transaction fast and easy. The pricing was fair and right in line with the information and values from my research. Thanks so much, guys!

Amazing experience at Drivers Way

We had an amazing experience at Drivers Way in Pelham. Very friendly customer service. Terence Corprew was really great with helping us with any questions we had or concerns and he made the buying process a great experience. We would definitely recommend anybody to Drivers Way.

Fast, Friendly, and fair.

I have been looking for a certain vehicle for several months when I received an online alert that a car matching what I wanted was at Driver's way in Pelham about an hour from my home. I called late in the afternoonon Tuesday. I filled out a credit app and entered my trade-in vehicle info online also. Within 15 minutes I received a call from a very nice young lady who answered all of my questions. I asked if the deal on the car could be handled quickly as I had a very important meeting in another state the next day. This same person called back after everything was cleared and told me to come Wednesday to complete the paperwork. Everything was ready when I arrived! They inspected my trade-in, secured a very low interest rate for me and the trade-in was very generous and right where I expected it to be.I was able to complete the paperwork and leave in time for the meeting; (where I was able to make $$ to pay for the car). A great staff, very friendly and warm. No games or behind the door hidden fees or price problems. It was easy and even a bit fun! Thanks to Jesie and Ryan! : )

So easy!

I have never had an easier and more pleasant experience when making a transaction for a vehicle. They gave me top dollar for my trade and I thank Mike Neel and Terrence for their patience and level of knowledge and communication.

Awesome

The building and the environment when you walk in is amazing. The sales associates are great, my salesman, Daniel Sullivan was more than helpful had a great insight of the whole operation. I would recommend Driversome Way to anyone that wants a stress free environment when purchasing a new vehicle

Service Dept

Best auto service department I have ever used. Personable and good quality work. I have bought cars on regular basis here for past 15 years. Highly recommend this full service dealer.

Good service

Easy, friendly, and professional to deal with. The no-haggle price made buying easier and they gave a fair price for my trade in. No games. I like that.

Customer Service is always top Notch

Everyone fulfills their promises and treat customers great. I have purchased 3 cars here and will continue to buy from here for used cars in the future. Service team is great also and I will continue to use them as well.

Perfect car buying experience!

No pressure whatsoever. Ruby Jester my salesperson was absolutely wonderful! Driver's Way in Pelham is the only place I will ever buy a car! Recommend to everyone I know!

Great

Camara Frye is the very best. Very good dealership. Purchased my last vehicle here 5 years ago and it was time for an upgrade. I was in at 10 a.m. and home a little after noon! There service department is great to deal with, especially Mr. Don Amick!

Greatest experience ever

This was the best experience I've ever had at any dealership! Chloe Cezar in Pelham,AL is awesome! I will recommend anyone and everyone to go to her for a car! She is the BEST!

Drivers way review

Handled quickly politely efficientlyI left my computer in my loaner, was quickly notifiedThe managers held it for me until I could get it the next day

great!

great experience from start to finish. internet site was great, helpful. Would recommend them to anyone!!! Kirk and his team were quick and professional. Loved it!

BEST EXPERIENCE!!!

These guys are pros. From the moment I first looked at the car to driving off the lot, I was made to feel welcome, in control, and well taken care of. Customer service is not just lip service here. Cant recommend enough.Matthew

We will Return !

Marshall Glenn helped my daughter and son-in-law buy their first car together. They were both very nervous and he helped them thru the entire process . I new when the time came for me to buy I would go see Him. Marshall worked hard to help us find the right auto. We drove many SUVs, he had one brought from Hwy 280 for us to drive. I will recommend Marshall and Driver's Way to other family members and friends ! Tim and Connie Smith

Marshall Glenn was great to work with!

Always a great experience at Drivers Way. Marshall was helpful, friendly and knowledgeable. Always willing to accommodate us as we wrestled with what vehicle would best suit or needs. I will definitely be referring folks to Marshall as I am able. (Don & Joe in the service department are the best in Birmingham.)

Tim was really the BEST

I walked into the 280 location of Driver's Way with absolutely no expectation that I would even be able to purchase a car. But, Then me and my wife met Tim. He knew we weren't working with the biggest budget or even the best credit so we told him what we had and he went to work. Explaining everything along the way, I felt like the transaction was transparent. Normally, when you explain to a dealer that you aren't working with great credit you get turned away or treated second class. Tim came at it with a "Challenge Accepted" type attitude and got it done. I'm not the proud owner of a 2013 Scion FRS. Quite literally a dream car and a dream come true that I absolutely could not have done without Tim. I normally (as a rule) don't deal with dealerships but, Tim has changed my mind and has gained a lifelong customer in both me and my wife. He's the kind of salesman I will drive hours for, I don't care. The service was exceptional and, they even gave us ice cream! All in all, if you're looking for a car, see Tim at Drivers Way.

service

Bruno was very helpful throughout my truck transaction. knowledgeable of most of truck history. So far with truck only had it .great person to work with . ask for bruno that what i tell anybody that is interested in driverway

Better than the average

Relatively painless, we had already picked out the car we were interested in and after the test drive and inspection we progressed to the purchase. We had a PAL but the process was still a little lengthy, IMHO. Tim was very helpful and overall it was a good experience.

Great service department

We had to use Driver's Way service department for the warranty that we purchased with them, and it was a good experience. Don was very knowledgeable, and gave us a loaner car while ours was being worked on. Fixed it right, promptly!

Purchasing vehicles from Drivers Way

this is the 3rd vehicle i have bought from Drivers Way and they have all been good vehicles. It is quick and easy to purchase a car/truck from you guys.

It was awesome!

Mike was easy to work with and answered all our questions. It was an easy process to trade our car in. We love our truck!Thanks!

Awesome

Great customer service. Chris assisted us was very professional and friendly. Didn't take long at all! Will be back! So far I have been pleased with my purchase.

Awesome salesman!

I purchased a 2013 Ford Edge Limited from Bruno and am so pleased. Bruno was very professional, friendly and patient with me. I was impressed with his knowledge of the Edge and his willingness to answer all my questions as well as his no pressure approach. That is what I look for in a salesperson. I didn't go with the intention of making a purchase that day but I drove home with my Edge just a few hours after I arrived to "look". I appreciate all Bruno did to make this purchase so easy. He was awesome! 5 stars for Bruno.

Enjoyable Car Buying Experience

I was pleased with my car buying experience at Driver's Way. I felt no pressure nor harrassment about buying any particular vehicle. All of my questions were clearly answered. I was impressed with the help with finding the best finance rate. My paperwork was all prepared when I arrived for a speedy pickup of my newly bought vehicle. My salesperson Joe Coogan was excellent!

Oil Change Done Fast and Easy

My car was ready for an oil change and I took it to Drivers Way where I had purchased my car and service plan. Everyone was very friendly and helpful, and I could wait and relax watching TV in a very nice and spacious lounge area. The wait was short and I paid and left feeling happy that I'd taken my business there.

Easy and courtesy is the reason I do business with DW

Marshall was a pleasure to deal with and is a true asset to Drivers Way. I was not intending to trade that day but Marshall made it all so easy and was so helpful.

Great Experience at Driver's Way

Best car buying experience ever at Driver's Way this past Saturday. Daniel was friendly, accommodating, knowledgeable, and overall easy to work with. I would definitely buy with them again.

Excellent

Honest, Straight Forward, Expedient. Vehicle was priced very fair! NO Pressure sales was refreshing. I also enjoyed their selection of the vehicle I was interested in.

Beautiful Vehicle at a fair price!

It has only been a few days since my purchase, but so far I am extremely please with my new Honda CR-V! I appreciate the no haggle price concept and no game playing. I would have liked to get more for my trade in, but overall I am pleased with the transaction. Tim was very pleasant, no pressure and did everything he could to make me happy.

my turn!

our 1st experience with Joe was great...my daughter wanted an SUV and she got what she wanted. Joe was very laid back ,no pressure, and quite knowledgeable.. . our 2nd experience was just like the 1st...this vehicle was for our son who is at Auburn and now-our 3rd vehicle was even better. The Volvo is what i wanted and lucky for me they had one that i really liked!we will be back for the next vehicle...

Excellent service!!!

Excellent service all the way around....Mr. Corprew made my buying experience a positive experience and Mr. Amick is as helpful as can be in the service department.

Repeat Buyer

This is the 5th car we have bought from Driver's Way and as always it is one of the easiest buying experiences we have had when purchasing a new vehicle. Rarely do they pressure you to buy. They present their product and let you decide if it works for you. Will most like buy from them again.

Our sales girl Chloe Cezar was the best! Thank you Chloe.

Great experience. Large inventory. We called ahead to make sure car was still available we had seen on website. Chloe had it ready for us to test drive when we got there.

Great experience from start to finish

I knew it was time to let my old car go, and since my wife has had good luck at Drivers Way that was the only place I went to look for a new ride. Joe asked questions and listened to my answers and quickly found several cars that fit the bill. After a couple of test drives I knew which car I wanted and in no time the paperwork was done and I drove away happy. Joe even stayed late on his anniversary getting the final details squared away. Drivers Way is definitely the way to go when you're looking for a good used car.

Excellent

Drivers way was great to work with. Joe Coogan had the truck ready when we arrived and led us through the purchase process. The entire team was very helpful. I would not hesitate to purchase a vehicle from them again.

Awesome customer service

I will definitely consider using Drivers way again in the future. Bruno,the sales associate, was so helpful. He made my first time car buying experience simple. He went above and beyond to help me. Thank you for a great first time car buying experience!

Excellent experience

I have not bought a car in 17 years. I went to Driver's Way just to test drive a couple of cars and narrow down what I was looking for. I dreaded the sales pitch and just the whole process. I was very pleasantly surprised by the lack of pressure I felt and the very knowledgeable person helping me, Joe Coogan. He clearly understood my position and never once made me feel pushed in any direction. He answered all my questions clearly and honestly. I bought a car that day, in part because of my very positive experience. Once I made the decision, he handled all the paperwork quickly and efficiently. I will recommend Driver's Way, and specifically Joe Coogan, any time I get a chance.

Friendly and funny!

I myself am not a money spender, so it's always difficult when it comes to big purchases. Camara was very patient with me and personable, she explains things in a way that are easy to understand and makes you comfortable. Thank you for everything and getting me my perfect car right when I wanted it!

New Car

Quick, Easy and best deal in town. Looked at 7 dealership and Driver's way the best price by far with no hassle. Allen Jones showed me just the car's I could afford without trying to sell me or deal me out of my price range. Thank you!!!

Very satisfied customer

I would recommend this dealership to anyone looking for a pre owned certified vehicle. Everyone was very knowledgable and friendly. They went over and beyond anything expected from a car buying experience!

Quick and Easy

Found the vehicle we wanted online. Contacted Drivers Way. They had the vehicle ready to go for me before I arrived. We breezed through the paperwork, and I was out the door. Wasn't even a two hours. The no haggle process really speeds things up. It helps that they are selling excellent quality vehicles.Definitely recommend this dealership to everyone. Had a great experience working with Anthony and Daniel!

Excellent

Found the Lexus RX350 I was looking for at Driver's Way. Drove 250 miles to get it and it absolutely was worth the trip. Love the car and great 1st time experience with Driver's Way.

Great Experience

Jessie and her team were amazing. They made our online experience easy and stress free. Our previous vehicle needed to be replaced right away, so it was refreshing to have a dealership meet our tight deadline.

service

great service. Mark Higgins did a great job helping us with a truck purchase Mark Higgins did a great job helping us with a truck purchase

Service for 4 Runner

The service department at Drivers Way in Pelham is outstanding. They are dependable and courteous. I had a loaner car during the time my car was being repaired which was a tremendous help.

Service. Oil change

Forgot to rotate tires. Soon as error was discovered they took care of it immediately. Wonderful service. Everyone was very polite answer super nice. Will be back.

Excellent service from start to finish :)

Being severely hearing impaired, it was a definite plus having the option of chatting online with an internet sales team prior to my test drive. Jesie and Summer are both friendly, knowledgeable and VERY professional! I highly recommend Driver's Way to anyone looking to purchase a vehicle.

It was a good experience. The sales people were helpful and

We disn't have to wait very long until someone helped us and showed us on the computer first the cars they had and then we saw the actual car. My husband drove the car also. Since we came late in the day we had to come back the next day to finish up buying the car which was ok. Bruno was off that day but he told us that was his off day.the only criticism I might have would be the next day that they weren't sure who was to work with is to finish the process bit they all work together so we were able to finish the process up the 2nd day in about an hr. We love the suv.

Ryan Lynn is the best!

My entire family and I started the process around 6pm on a Tuesday. We test drove a couple of cars are looked inside several more cars. We also got a good deal on trading in old family roadster. We finally made our final decision right at closing time at 8pm and Ryan stayed with us till 9:30pm making sure we went home in our new Toyota Highlander. He was very easy to work with and very patient. He explained everything we didn't understand and made the entire experience such a pleasure. This is the reason that this is my second car purchased from Ryan at DriversWay. Thanks so much.

Goes the extra mile

I went to Driver's Way to test drive 2 vehicles I was considering. After making my choice Chloe Cezar was very helpful & diligent in getting me a fantastic interest rate! Chloe was very friendly & energetic through the entire process & went the extra mile for me with the service department fixing a small cosmetic issue I had with the vehicle. Chloe was very professional & I would highly recommend them if you are shopping for a vehicle.

Mark Higgins, a kind of employee that you need to keep.

Its been an awesome experience buying a car at driversway that i have not seen in most or all of the car dealership I went. The hospitality is amazing and help, extends beyond my expectations This is the dealership that i can recommend to my friends. Keep up the good work.

customer relations

I was greeted promptly at the door by Daniel Sullivan in a friendly manner who showed me exactly the car I wanted. There was no hassle, no pressure, and the deal was closed with no problem from a sales standpoint. The only negative was the excessive time getting my trade-in appraised.

Excellent Service, Reasonable Price

Friendly, knowledgeable staff well trained in "customer relations". It is obvious, from the moment you park under the canopy that the service advisors are there to serve you and not the other way around. The clean, comfortable waiting room makes the wait seem very short. I strongly recommend the Drivers Way service department for all auto service needs.

Excellent Service

This is the sixth vehicle we have bought from Drivers Way and the fourth from Camara Frye. She is the reason we have continued to look here first. The service is fantastic. The extended warranty we have purchased on the vehicles, we've only had to use once in all six vehicles. I say that is pretty darn good when buying used cars and speaks well to the inspection and services the vehicles go through before offered for sale. Very satisfied customers!

Very Impressed

This was the best car buying experience I have had. It was so easy and quick. I will definitely recommend Drivers Way and be back when I'm looking to purchase another car.

Exceptional experience

Friendly salespeople, no pressure, great selection of vehicles. Worked with me and got me a very good deal on my trade-in and purchase. Would recommend to anyone looking for a good uses vehicle.

Impressed

Joe Coogan was extremely honest and reliable. He was very helpful and unbiased. I feel there were no hidden charges and it was a smooth transaction. I would recommend this dealership and Jo Coogan as well.

Painless

My car died and I had to buy another one quickly. Joe was professional and easy to deal with. He made the entire process quick and painless. I found the perfect car for my family and me. We couldn't be happier!

Great Buying Experience

Enjoyed dealing with Allen Jones in the purchase of our new vehicle. He was very knowledgeable, friendly, and accommodating. There was no high pressure sales and he let you make the decision on whether you want to buy or not.

2013 Lexus RX350

Sales associate Chloe. ! Very nice experience. No high-pressure sales. Very nice car and was given a fair price for our trade-in. Very pleased with the entire experience

Quick service

Great service and had my car back in 3 hours. Very friendly employees. I had my check engine light come on. Turned out to be a bad gas cap.

Service with a smile

Very good service department...enjoy doing business with them. I was a little disappointed with the car wash we paid for because there were still bugs an mud specs on the car. Otherwise, always enjoy the experience.

Service in a Timely Manner

The service I recently received was exceptional! My car was serviced, a couple of problems were explained to me that needed to be handled elsewhere, and a guy even spent several minutes repairing, securing, and cleaning a section of the seal on top of my windshield - at no charge! I love that you make an appointment and the job is done in a timely manner. Hassle free - from the purchase of the car - through competent service - until you're ready to buy again. Yes, I certainly recommend Driver's Way to anyone - that's why my last three cars have been purchased there.

Excellent and quick professional service

Service time was quick, and the staff was professional, and we received top notch service on our car.

You guys ROCK!!!!

Had my doubts cause of other dealerships, but you guys came through and made it happen. I'm very grateful for the deal and so far I'm very pleased. Thank you so much.

Low pressure, very helpful, good selection

We had an overall positive experience at Driver's Way. There was absolutely no pressure to buy. I appreciated being able to test drive cars on our own and at our own pace. They offered us a good deal on our trade in.

Professional, Friendly & Very Friendly

My sales person, Allen Jones, was a great help. I had not bought a car in a long time. He helped me with everything I needed.

My Experience

I am very pleased with my car buying experience! This is the second car I have bought from you using Kirk . He found the van I wanted very quickly and found exactly what I old him I wanted. He is very great to deal with! He explained the van and its components and took me thru the paperwork quickly and explained everything clearly so I understood everything. I would most certainly buy from you using Kirk again. My Sister bought from Kirk several years ago and when the time come will come to him again.Thanks, Sallie Peters

Firs Gt car from Driver's Way

We had a great experience when we bought our car from Driver's Way. Chris made it so easy and was great to work with the day we bought our car.

5th Car Purchase from Driver's Way

A quick efficient way to purchase a nice used car. I have been buying cars from them for over 15 years now and would recommend this dealership to anyone in the market for a used car.

Excellent customer service

Chloe made our purchase so simple. From the moment we walked in, she made us feel welcomed. We never one felt pressure while trying to decide on the vehicle purchase. I highly recommend purchasing a vehicle from Chloe. Excellent customer service!!!!

Good Experience!

We had a great experience with Marshall Glenn! He was a very nice and personable young man. We have never bought from a dealership like this, always the local Ford dealership, but Driver's Way had a car we wanted and the experience was good. After I picked up my car, I realized there was maybe a cigarette smell in it which was covered up by scented air freshener. Took it back and they kept it overnight and put an ozone cleaning machine on it and it helped tremendously. Overall, everyone at the dealership were very friendly!

Drivers Way is awesome

This is my second purchase from Drivers Way. I've walked away each time very satisfied. Marshall Glenn (sales assoc.) did an excellent job with us too!

Very satisfied

The dealership has very friendly and professional sales staff. Their cars are well maintained and very clean. I would definite recommend them to anyone looking for a good used car.

Good as it gets

I went to Driver's Way on a recommendation from two co-workers and they were right on the money. I picked out the car I wanted from the website then went in later that day for the test drive. Daniel Sullivan was there to help me and was great in every aspect. I liked the car, the price was fair and they gave me a fair deal on my trade in so I purchased the car and was out the door in less than 2 1/2 hours. I'd buy another from them in a heart beat.

fixture of flat tire