Dowling Ford

Informative and patient not pushy!!!

Salesman Rick Frame was extremely patient and informative. Initially went to look at a used certified vehicle and walked out with a brand new 2017. Test drove numerous vehicles .

Rick guided me through the whole process making buying a car

Rick guided me through the whole process making buying a car easy. I was able to get a loan to help finance the car and enable me to establish a credit history. I am very pleased with the result and grateful for Rick's assistance.

Changed my view on car buying!

Dowling Ford was the last dealership I went to even though I pass it everyday to and from work. Rick Frame was so welcoming, easy-going, and helpful. Rick didn't try to sell me a car over my budget, or try talking me into something I wasn't looking for. He was very understanding and supportive through the entire process. The whole team made buying a car such a positive experience, which has been the case in the past. I purchased a used Escape and I am so happy with it! I would absolutely recommend Dowling Ford to anyone looking to purchase a car. Thanks, Rick! Miranda

Prompt, knowledgeable service, and courtesy help.

Your staff was highly knowledgeable and willing to listen to what I believed were my cars problems. I would also like to thank Jackie/Moose, and the mechanic who worked on my car, as they were also extremely courteous and very prompt. I also felt the pricing for parts/service was acceptable and that they were not trying to take advantage.One small improvement would be more comfortable seating in the service area as I waited 2 hours for my car to be serviced.

Rick Frame made buying easy!

After my husband bought his F-150 truck, I drove him there to pick it up. I was looking too and I had already done my homework on the vehicle I was looking for and by the time I left I bought a Escape Titanium! Rick and everyone there was friendly, helpful and very informative. Rick was happy to show me all the options that were available that met my needs without being pushy. I glad I made my purchase at Dowling Ford. Tammy L.

Wonderful

This is my first time buy from them, but I used them for auto work before. In both cases they where very nice and helpful. They took the time to find everything that I wanted as well as made sure to give the best deal. They were very knowledgeable and patient.

Another Great Car Buying Experience with Jim Funaro

My wife and I had been a little reluctant reaching out to Dowling Ford when we found our new Edge on their website. That all changed when the salesman who called me back left a message saying it was Jim Funaro. We knew any hesitation we had was now gone. We worked with Jim 15 years ago when we purchased our Windstar and we knew we were in good hands. Jim and Dowling Ford made the experience of purchasing our new Edge absolutely fantastic. I haven't stopped recommending both Jim and Dowling Ford to everyone I talk too.

2015 F150

I just purchased my truck at Dowling. This is my second truck I purchased from this dealer. The trade for my old truck a good amount.Barara Dew was very knowledge about the new truck. I would buy again from this dealership.

Explorer 2016

This was my 3rd purchase from Dowling and have always been satisfied. Their cars are well priced and we agreed on a fair price for my trade-in without the usual negotiation that I have experienced with other dealers.

I had a good experience buying a truck at this Dealership!!

I just purchased a Truck at this Dealership and was treated with the up most Respect & professionalism!The Truck I bought was beautiful & they worked with me in an Awesome way my Saleswoman was Barbara Dew she made the transition very smooth & easy and I would recommend this Dealership to anyone.

Quick and Easy

It was a quick and easy process. No frills or smoking mirrors to deal with. Straight forward, priced fair and easy to deal with. I will be back when the opportunity arises.

Great Purchase

Richard and Dowling were extremely professional, direct and easy to work with, 5 stars. I would definitely recommend any new buyer to stop in and visit.

Great service

Shopping there I got no pressure, no hassle and straight forward answers. No dealer fees WOW! They also had a very nice selection of vehicles.

Extremely Satisfied Customer!!

Our experience in buying our new car at Dowling Ford was above and beyond our expectations. We purchased the 2015 Ford Escape (Titanium) and could not be more satisfied both with the vehicle and with the service we received from our Sales Rep, Rick Frame. We would not hesitate to return to Dowling Ford for our next car purchase. Thank you, Rick.Jo and Paul Muir

Exceptional Buying Experience and Excellent Customer Service

My husband and I purchased a new Ford Explorer XLT from Dowling Ford .Our sales representative Rick Frame provided us with a truly exceptional buying experience. The process evolved so smoothly with Rick's knowledge, patience and excellent customer service skills. He is a great person, kind and professional .Before we left with our beautiful Ruby Red Explorer, Rick explained everything about our new vehicle so we would feel comfortable. Exceptional!! Thank You Rick! Thank You Dowling Ford! Richard and Joyce Ludecke

Very good used car purchase experience

I found a used Honda on cars.com that was at this dealership. When I visited, I spoke with Rick who was easygoing and helpful. When I decided to purchase the car, he made the whole process nearly effortless and made sure the vehicle was serviced, clean and ready to go when I came to pick it up. Overall, this was a very good experience and I would definitely recommend this dealer.

Quick Fix and Great Service

I had a minor issue with my bumper. Bob Crighton at Dowling Auto Body had me come right in and took care of it in minutes. He was very friendly and courteous. I could not be more pleased with the service I received.

Truck purchase

Pleasant to deal with and everything went very smoothly. Rich took care of everything and thoroughly went over my truck with me

Buying a Car Made Easy

I worked with Barbara Dew and she made it easy to get the best price for the model I wanted with the features I desired. She worked closely with me at all stages of the process and kept me informed at every step of the way once we had ordered the vehicle and waited for it to be built and delivered. I couldn't be happier with my new 2015 Ford Fusion Titanium Hybrid.

Experience at Dowling Ford

There was a very friendly sales team available to assist me with my needs. I recommend this dealership to all who are looking for a personalized atmosphere. They took care of my needs and I am very satisfied with my experience there.

No pressure to purchase! Made it so easy.

My experience with my purchase was so laid back it made it so easy! Great sales person that answered all my questions. Would highly recommend this dealership.

For Focus 2014

We have puchased many cars from Dowling Ford. The most recent was a 2014 Focus for our School of Health Sciences. The excellent customer service, care & attention to detail we receive from the team at Dowling makes everyones job easier and more productive. Our end users love the cars, and the superior service. We highly recommend this dealership.

Amazing experience for buying a new car!

Upon going from dealership to dealership and web shopping, my wife found the car we wanted listed on their website and she called this dealership. My wife was so pleased with the experience she received on the phone and then the experience we both experienced at the dealership that we couldn't say no to purchasing our new car. Not only did they deliver on their words, but the shopping experience was fun. If you need to purchase a car, speak directly to Jim Funaro. He was great. Thank you Dowling Ford for helping us with our family car purchase!

excellant service

It was a pleasure dealing with Richard Frame he had a friend who live near us and delivered the car to Pocasset, Ma from there shop after they put new tires and preped the car. I would recomend this company to anyone looking for a car new or used.

Jimmy is fantastic

I am a first-time buyer and cannot be more thrilled with my experience at Dowling Ford. I was sent to Jimmy Funaro by a trusted supervisor of mine when I had made the decision to get rid of my very seasoned Hyundai Elantra. Jimmy gave me a fair price for my dumpy trade-in, and found me my beautiful candy blue 2014 Ford Focus hatchback, which is quite possibly the nicest car I've ever driven. Jimmy explained to me the process of leasing and got me to a place where I was comfortable with my payments. He even mailed me a piece of paper that I had left in my old car, just in case I needed it. As a first-time buyer, I was very nervous about finding a dealership and a car that I could trust and feel comfortable with. I am so pleasantly surprised at how honest and forthright Jim was with this whole long process. Car shopping doesn't have to be stressful or annoying when you have a dealer you can trust. I cannot say enough great things about my experience.

Highly recommend it!!! :)

Fast and quality service, with great value, ALL IN ONE PACKAGE!!! I was very pleased with Mr. Rick Frame's assistance and prompt responses during the purchase of my 2014 Ford Escape!!! He was also very helpful and knowledgeable about the vehicle. (I just LOVE how smoothly this car drives, all of its features, ESPECIALLY the color and shape!!!)

Great experience!!!!!!

I recently leased a Focus from Dowling Ford and Rick Frame provided me with an excellent experience from start to finish. Knowledgeable, professional, courteous and polite. The people at Dowling Ford genuinely care about their customers and they go out of their way to make sure you have the best car buying/leasing experience possible. Thank you Rick Frame and Dowling Ford.

Excellent Customer Service From Dowling Ford

I was looking for a used Ford Taurus with low mileage and decided to stop in at Dowling Ford. I was given a friendly greeting by everyone that I came in contact with. I spoke with a salesperson, Barbara Dew, and was given excellent customer service by her. At the time, they did not have a Ford Taurus that met my needs and she suggested that I look at a couple of Ford Fusions that they had available. One was absolutely gorgeous, but way out of my price bracket and then she showed me one that had everything that I was looking for. I didn't really expect to buy anything that day so I asked if I could come back the next day and she assured me that she would not let the car be sold before I got back the next day. She and the rest of the Dowling Ford Family made me feel so welcome and I looked forward to becoming a Dowling Ford customer. I came back the next day and they made it so easy for me to trade my Ford Taurus in and to complete the sale for my Ford Fusion. I am a very happy new Dowling Ford customer and look forward to continuing a great relationship with them. They went above and beyond what I expected. I am extremely appreciative to Peter Dowling and Barbara Dew for the fantastic customer service that they gave me. Because of the fantastic customer service at Dowling Ford, I am a very, very happy camper and proud owner of a Ford Fusion!!

Used Car Purchase

Great customer service (Rick) during the process of purchasing a used car. No pressure, just willing to help the transition from my old car (2003) into a used vehicle. I would definitely recommend Dowling Ford to anyone in the market for a certified used vehicle.

Poor service experience

We had our company van towed there on a Friday for service since it was unable to be driven. I have a limited number of dealerships that my company can use, and they were the closest. I was told that it wouldn't be looked at until the end of the following week because they were short a mechanic. When I called at the end of the week (no call from them) I was told that a transmission had to be ordered and they should be getting it Tuesday (11 days from the day it was towed). I called Tuesday and was told that the transmission hadn't arrived yet but it was expected that afternoon, and it only takes about an hour to install it. No call Tuesday or Wednesday. I called Thursday morning at 8:30 and was told that the transmission had just arrived and it would be ready tomorrow (two weeks from the day they had the vehicle). I told the person on the phone that that was unacceptable and I needed it back today...it's our company delivery vehicle. He said that it needed to be road tested first. I asked for the service manager, Jackie. I asked Jackie if she thought it was acceptable that we had to wait 2 weeks for our vehicle to be repaired, and she said that it wasn't, but we didn't have an appointment. I told her that I expected the transmission to be installed and finished today. She told me that it had to be road tested first, and stuck to her guns...it wouldn't be ready until Friday. How long does it take to road test a vehicle?? I also called them twice while they had the vehicle and asked on the first call for them to do an oil change, and on the second call for them to repair the passenger side door. Neither was done when we finally picked up the van on Friday. This dealership obviously has no clue what it takes to deliver acceptable customer service. For the entire two week period I didn't receive one call from them about the vehicle's status, and then to be told that from 8:30 am until close of business that day they couldn't guarantee that it would be finished tells me that they don't value my business. I'll be sure to find a dealership that does.

Poor customer service

We had our company van towed there on a Friday for service since it was unable to be driven. I have a limited number of dealerships that my company can use, and they were the closest. I was told that it wouldn't be looked at until the end of the following week because they were short a mechanic. When I called at the end of the week (no call from them) I was told that a transmission had to be ordered and they should be getting it Tuesday (11 days from the day it was towed). I called Tuesday and was told that the transmission hadn't arrived yet but it was expected that afternoon, and it only takes about an hour to install it. No call Tuesday or Wednesday. I called Thursday morning at 8:30 and was told that the transmission had just arrived and it would be ready tomorrow (two weeks from the day they had the vehicle). I told the person on the phone that that was unacceptable and I needed it back today...it's our company delivery vehicle. He said that it needed to be road tested first. I asked for the service manager, Jackie. I asked Jackie if she thought it was acceptable that we had to wait 2 weeks for our vehicle to be repaired, and she said that it wasn't, but we didn't have an appointment. I told her that I expected the transmission to be installed and finished today. She told me that it had to be road tested first, and stuck to her guns...it wouldn't be ready until Friday. How long does it take to road test a vehicle?? I also called them twice while they had the vehicle and asked on the first call for them to do an oil change, and on the second call for them to repair the passenger side door. Neither was done when we finally picked up the van on Friday. This dealership obviously has no clue what it takes to deliver acceptable customer service. For the entire two week period I didn't receive one call from them about the vehicle's status, and then to be told that from 8:30 am until close of business that day they couldn't guarantee that it would be finished tells me that they don't value my business. I'll be sure to find a dealership that does.

Best Auto Body Shop - Anywhere!

Recently I was involved in an accident where a pick up truck rear-ended a car stopped at a red light, and then while backing away from that car, front-ended my car and pushed it into the car behind me! The driver had no brakes but thankfully he had insurance! My 2010 Ford Mustang GT Convertible isnt just any car. It is one I had wanted for years! Its a warm weather car and up to the time of the accident, it was in pristine condition. The exterior is red candy metallic and the interior is stone white leather. I was heartsick over the $10,000 worth of damage! I would only entrust this car (or any of my cars) to one body shop, Dowling Ford Auto Body in Cheshire, CT. Bob Creighton and his staff are more than technicians; they are artisans! They recognized that I required more than car repair, I required car restoration! They affectionately named my car Missy and emailed me photographs of the progress. In addition to their expert knowledge regarding the parts and labor required to rebuild, they are perfectionists when it comes to paint-match, blending and application. The result is that Missy is back and looks as beautiful as ever! Bob and his staff are honest and offer exceptional work for a fair price. I am certainly one of their most loyal customers.

If you are buying a car, buy from Dowling!

I was looking to buy a new car and visited a few dealerships in the process. Dowling was hands down the best dealership I had visited! The entire car purchasing process was completely stress-free, from looking at the car to the final purchase of it. There are no hassling from employees or gimmicks at Dowling, just simply ease-free car shopping! They went above and beyond for me and made my car buying experience great. Buy from Dowling! It is a fabulous dealership!!!

Great customer service, easy sales experience

I recently purchased a Ford Explorer from Dowling Ford. The buying experience could not have been any easier. From the easily navigable website, to the credit process through the final sale, Dowling was nothing but professional and helpful. Rick Frame and Mr. Dowling were both personable, easy to talk to and work with, without any pressure or hard sell tactics. I would definately recommend Dowling Ford, and will be using them again when it is time for another vehicle.

Exceptional Customer Service

I just recently purchased a used 2010 Ford Edge from Dowling Ford and I absolutely love it. Not only was Dowling Ford exceptionally great to work with, but I got my dream vehicle in the process. Barbara Dew is a wonderful sales woman and Dowling Ford is lucky to have her on their team. I got the chance to have a few words with Mr. Dowling himself, and he was so pleasant. He thanked me for doing business with him and also gave me what I wanted for my trade-in and then some. I have purchased 4 cars in my life so far, and this is by far the most amazing service I have ever had. I will absolutely be doing business with Dowling Ford in the future. I also 100% recommend visiting them if you are looking to purchase a new vehicle for yourself. I drove 45 minutes to go see them and I am glad I did and if you are thinking about going with them then don't hesitate because it will be worth it. Thank you Dowling Ford for making everything such a wonderful experience and I look forward to coming back when I am ready for another new one :)

Excellent car purchasing experience

I purchased a new 2012 Escape from Dowling Ford and it was one of the best experiences I have had at an automobile dealership. The sales staff was friendly and helpful without putting pressure on me to buy. I was grateful that the salesperson took the time to show me all the extra equipment on the vehicle and how it all works. He even showed me where the service department was so it would be easier for me when I returned to service my new car. I have brought my vehicle in for servicing and was pleased with the service staff. There were no hidden charges and the work was completed when promised.

very satisfied

I was in the market for a used f-150, had been looking around for a few months, I had been to two previous dealers whr they told me that they would not b able to do anything for me since I was upside down about 5k. Seen this f-150 at dowling ford in Cheshire ct, figured I would try one more time and see what they say. called the dealer and spoke to howard. He told me the truck was still available, I told him I would be thr in about a half hr to check it out. he said no problem. I arrived with the boyfriend and was greeted by howard. we shook hands and he handed over the keys to the truck and said hope you like it.. he did not come for the test drive which was a nice thing being that I didn't feel rushed or uncomfortable at any point. ( not to many dealers do this) came back told him I was interested. We sat down spoke numbers. told him my situation about being underwater. no problem... he gave me 1500 more for my trade-in than the other two previous dealers. told him I had to think about it and he said no rush call me later on and let me know. called him and told him I wanted to move forward. a week later truck was all mine ( it took long because of me)...howard was a pleasure to work with through out the whole process. Not one complaint. Oh and I only had to put 300 bucks down ! (per the banks request) Thank you howard ! I would recommend him and the dealer any day...

Do not buy from Dowling Ford in Cheshire CT 2

After past issues with Dowling Ford in Cheshire I reluctantly did approach Dowling Ford Service Department after my F-250 developed engine failure. I was speaking with the service Representatives and was as asked if I purchased my truck from Dowling Ford, my response was no with an explanation why I walked out of Dowling Ford with the deposit in my pocket. I was told that they are not taking any new customers. The 2ed Service Rep Jacklyn Frost spoke up and said to take my name, phone # and Vin # for the truck. I called in the vin # as soon as I returned home. I was told that Jacklyn would speak with Mr. Dowling in the morning to see if he will make an exception. I called the following afternoon and was told that Mr. Dowling was not willing to accept my truck. This outraged me as I understand that any Ford dealership anywhere would be able to offer repair and service especially warranty service. I stopped in to Bill Selig on September 18, 2013 and spoke with Service Representative John Lawson I explained my story, he and others at the service desk could not believe that Dowling refused to service my truck due to the fact I did not purchase the truck from them. John was very helpful explaining that I should call Ford roadside service and have the truck towed in. I was also informed that Ford roadside service may want to tow to the nearest dealer and to explain that the nearest dealer (Dowling Ford) was refusing to take the vehicle and that I wanted to have it towed to the selling dealer. I did so and asked for a supervisor, I spoke to a Supervisor named Susan and explained my situation. She was very helpful and understanding. Arraignments where made to flatbed my truck to Bill Selig Ford the following afternoon. Susan Also explained that I had a $100.00 towards the tow under the warranty and would need to pay any additional tow charge if any. I did not get charged any extra for the tow. Once at Bill Selig Ford it did take a little time to diagnose and determine the outcome of the repair. As a big job I do understand that it would take time to complete the job however John and the service Tec at Bill Selig Ford did handle the job in a professional manner and I was very satisfied with the service. I did receive my truck back on 10/9/13 with a new long block engine.

On Sunday September 15, 2013 my 2009 Ford F-250 instantly...

On Sunday September 15, 2013 my 2009 Ford F-250 instantly started to run rough. Prior to this happening the only thing I noticed was a slight ping in which I thought was bad gasoline. It was recommended to me that I have Dowling Ford in Cheshire Ct work on the truck. I do live in Cheshire and was not in favor of going to Dowling Ford as my first choice. The reason I was not in favor of Dowling ford is my first issue and part of the reason for the complaint. I was in the market for a new truck and my intent was to purchase my new F-250 from Dowling Ford. As I said I live in Cheshire and the dealership in only a short drive away. I wanted to purchase near my home so that any work that would be needed could be done conventily. I had already done all my homework researching on line as well as talking to other dealerships. Having made my decision as to exactly what I wanted I walked in to Dowling Ford with a cash deposit in my pocket and 2 vehicles to trade in. I was talking to one of the salesmen asking questions in which I already knew the answers to and the salesman was standoffish not wanting to talk to me and blowing me off as if I was just someone looking at brochures. Being turned off by this salesman whom I no longer rember his name I decided to purchase my new truck from Bill Selig Ford in Windsor Connecticut. I work only a few miles away from Bill Selig. When I walked in to make my purchase I was treated as I should have been. We made the deal and I have been happy with the decision and the subsequent dealings with Bill Selig Ford. As Bill Selig Ford is approximately one hour away I reluctantly did approach Dowling Ford which is also part of my complaint against Dowling Ford. I was speaking with the service Representatives and was as asked if I purchased my truck from Dowling Ford, my response was no with the above explanation of my attempt to purchase from Dowling Ford. I was told that they are not taking any new customers. The 2ed Service Rep Jacklyn Frost spoke up and said to take my name, phone # and Vin # for the truck. I called in the vin # as soon as I returned home. I was told that Jacklyn would speak with Mr. Dowling in the morning to see if he will make an exception. I called the following afternoon and was told that Mr. Dowling was not willing to accept my truck. This outraged me as I understand that any Ford dealership anywhere would be able to offer repair and service especially warranty service. I stopped in to Bill Selig on September 18, 2013 and spoke with Service Representative John Lawson I explained my story, he and others at the service desk could not believe that Dowling refused to service my truck due to the fact I did not purchase the truck from them. John was very helpful explaining that I should call Ford roadside service and have the truck towed in. I was also informed that Ford roadside service may want to tow to the nearest dealer and to explain that the nearest dealer (Dowling Ford) was refusing to take the vehicle and that I wanted to have it towed to the selling dealer. I did so and asked for a supervisor, I spoke to a Supervisor named Susan and explained my situation. She was very helpful and understanding. Arraignments where made to flatbed my truck to Bill Selig Ford the following afternoon. Susan Also explained that I had a $100.00 towards the tow under the warranty and would need to pay any additional tow charge if any. I did not get charged any extra for the tow. Once at Bill Selig Ford it did take a little time to diagnose and determine the outcome of the repair. As a big job I do understand that it would take time to complete the job however John and the service Tec at Bill Selig Ford did handle the job in a professional manner and I was very satisfied with the service. I did receive my truck back on 10/9/13 with a new long block engine. Prior to this situation I had no thought of being in the market for a new truck however after knowing that I would end up with a new long block engine I started to wonder if it would be a good time to trade in my truck for a new on as with a new engine I would think that the truck would be worth more than it was. I again started to do some homework researching the 2013 and 2014 models. Again I walked in to Dowling Ford (with absolutely no intention of purchasing a truck from them) I just was curious how I would be treated this time, The sales men had no idea who I was and knew nothing of the previous issues, and I made no mention of the issues. When I walked in I went to the brochure rack and looked for a super duty brochure, there was none. One sales man at the desk to the right was talking to a customer at his desk. The other sales man on the left was on the phone. Once he hung up the phone the other sales man told him that I was on the floor. He came out of his cubical and I asked for super duty brochure. He said I think I have one in back. When he returned with it he simply handed it to me than turned and walked away. Once again Dowling Ford face with a sales opportunity walked away from a potential customer. I do not understand how Dowling Ford stays in business treating people the way they do and I intend to spread the word as much as I can.

Do not buy from Dowling Ford in Cheshire ct #1

I was in the market for a new truck back in December of 2009 and my intent was to purchase my new F-250 from Dowling Ford. As I live in Cheshire and the dealership in only a short drive away. I wanted to purchase near my home so that any work that would be needed could be done easily. I had already done all my homework researching on line as well as talking to other dealerships. Having made my decision as to exactly what I wanted I walked in to Dowling Ford with a cash deposit in my pocket and 2 vehicles to trade in. I was talking to one of the salesmen asking questions in which I already knew the answers to; the salesman was standoffish and not wanting to talk to me and blowing me off as if I was just someone looking at brochures. Being turned off by this salesman whom I no longer remember his name I decided to purchase my new truck from Bill Selig Ford in Windsor Connecticut. I work only a few miles away from Bill Selig. When I walked in to make my purchase I was treated as I should have been. We made the deal and I have been happy with the decision and the subsequent dealings with Bill Selig Ford.

This dealership's service department constantly recommend...

This dealership's service department constantly recommend fraudulant unneeded repair to build their bottom line...BUYER BEWARE.........THESE FOLKS ARE CROOKS...Most Dishonest people I have ever dealt with.............

We bought 2 2010 Ford Fusions here at different times...

We bought 2 2010 Ford Fusions here at different times (one for my wife). In both cases the dealer was open and honest and made everything clear on financing, pricing, etc.This dealer has NO paperwork fee at all - the price you get is the price you pay (plus sales tax and registration, of course).The dealer puts NO stickers or advertising on your vehicle. And the paperwork fee - OTHER dealers charge up to $395 - the final price is even better.An A +++ dealer!