Don Thornton Cadillac, Inc.
Don Thornton Cadillac, Inc.
Customer Service: 4.2 Buying Process: 4.8 Quality Of Repair: 4.1 Overall Facilities: 4.5
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Service means fulling customer expectations.
Quality, concerned and efficient!Service specialist Becki Dark is an outstanding representative for Cadillac!
excellent
Everything was awesome, very friendly, great communication.
Good at selling, not good at simple repair
It was a good experience with sales personnel when we bought our SRX here 3 years ago. Since then, the most simplest of a problem could not be fixed properly by the service department. A leak in the cars windshield ( and front headlight) washing system has been ongoing for two years! First visit did not fix the problem, as both the second and third visits have not. Service rep asked today if the problem had reoccurred....I said there was still a leak in the system and they needed to fill it up again. Rep did not ask if they could attack a repair again....(maybe because I commented that I now had NO confidence in their service people to solve this problem). If there were another Cadillac dealer in Tulsa I would go there. They can change oil (heck, I can do that), but simple repair, under warrantee, is a no go!
Didn't buy there this time, but would in future
I had intended to make the drive to Tulsa to see a vehicle I'd located on-line at Don Thornton, but the salesman emailed to let me know that it didn't have all the features we were looking for. I appreciated him letting me know before I made the trip. He offered to be on lookout for us for a van with the features we wanted. I would consider this dealership in the future.
Great Customer Service
Excellent Customer service at Don Thornton Cadillac, I would recommend them.
Out $2,800 after 2 weeks and car is still not fix
I took my car to Don Thorton because it was shaking and the engine light was flashing. After the first week they charged me $2,758. Picked it up, drove it one block and engine light was still flashing and car was still shaking. Took it back, left it there another week, picked it up after I was told they were 100% percent sure is was fixed this time. As soon as I got on the freeway engine light started flashing again. After two week and almost $3,000 my car is still not repaired, and now has a damaged tail light that it did not have when I took it in. I was told a mechanic was driving it home at night. I dropped it off with a full tank of gas and got it back empty. Have left messages for a manager, but have yet to hear a response. Waste of time and money.
We are treated very good
Bought here it was a great process. Very helpful.
We are treated very good
Everybody is friendly, nice and helpful if you have any questions
Example: Great service, clean facilities
Loved them until service issues. Two weeks to a month out for regular service if you need a loaner.
Great Job!
The staff at Don Thornton Cadillac do a great job with customer service. They always offer me Cadillac water when I am in the service department.
Great dealership
They take very good care of their customers!,,,,,,,,,,,,,,,,,..
Completely satisfied
I have no complaints with Don Thornton Cadillac, my mother also bought her car here and the have taken very good care of both of us.
Repeat customer
No problems what-so-ever, great financing when I purchased. No complaints. When I need a new car I will definitely buy fro Don Thornton Cadillac.
Mileage: 13482
Color: Other
Transmission: 9-speed Automatic
Body Style: SUV
City: Tulsa, OK
Engine Type: 3.6L V6 24V GDI DOHC
Mileage: 79844
Color: Other
Transmission: 9-speed Automatic
Body Style: SUV
City: Tulsa, OK
Engine Type: 1.5L I4 16V GDI DOHC Turbo
Mileage: 5861
Color: Black
Transmission: Automatic
Body Style: SUV
City: Tulsa, OK
Engine Type: 3.6L gas
