Don McGill Toyota Katy

Great dealer

great dealer, I always use the dealer for maintenance of my car and my recent purchase due very good, we did a great deal, I recommend 5 Stars.

Outstanding

Great place and employees such as Willow S. that was very patient with us and considerate with our needs and wants. You'll never find a better dealership than this one .

Experience was good with Don

Was able to go in and purchase a brand new Toyota Sequioia and trade in a vehicle that I was upside in equity on. Great job to Don and the finance team for getting the deal done.

Professionalism and friendly service at its finest.

I must confess that I am one of the most difficult customers to please because am always looking for the best deals while doing all I can to save myself some extra cash. Once again, I recently stopped by at Don McGill Toyota of Katy and I was specifically looking for Joshua Iyoha, who had previously sold me a great 2014 Corolla. Joshua Iyoha patiently took me through all the options I had and also ensured to save me time as well, as he worked quickly and effectively. Once again I left feeling very happy, pleased and absolutely satisfied, driving out in my brand new 2017 Camry. Two thumbs up and many thanks!

A First Time Buyer

I can honestly say as a first time car buyer, that this was the best experience I've had. The overall experience was one of professionalism and excellence. I am grateful and thankful to Mr Mike Flonnoy, who made my experience a comfortable and pleasant one. He was very patient and took the time to explain and cover the information thoroughly. I was very impressed with how he was able to make me feel like a person and not just another sale; and how he followed up with me to see how I was enjoying my new car was very thoughtful. I'm glad that I chose Don McGill Toyota; I couldn't be happier with the service from beginning to end. Thanks to the guy in finance as well.

Don't bring your husband with you

They do special prices after 6:00 don't bring your husband with you mechanic will start a fight with him! Asked if he was a cashier? He went off. They are a really lame and touchy bunch there!

Service

They do a good job just wish they would get more oil in the car and not all over the car. I like them they are quick and good, just messy. The Service man Glen was really knowledgeable, his crew in back are really careless.

Great!

Just got my car back for Don McGill Body Shop. Excellent job -- and they washed, wiped and waxed the car to a new look -- exceeded my expectations.Michael Briere

bait and switch

Today I went through costco to get a price on a Toyota Tundra. I spoke with a internet sales guy at Don McGill and after numerous phone calls and emails, we agreed on a truck and final price. I went to the dealership with the printed invoice for that specific truck including the VIN # and price. He had the truck pulled aside for us and we checked it out and decided to purchase it. We went inside to start the paperwork. After about 10 min. an assistant sales manager came out and said we couldn't have this truck for the price that was promised. He said we could get a different truck for that price. I showed him my printed invoice and the price that was promised. He basically didn't care and refused to let us get the truck as we were promised.. obviously, we left empty handed... I still can't believe this actually occurred.

Looking for new vehicle

I called to check on a new vehicle that just popped up online, it took several people to figure out if they actually had the vehicle in stock, they did not, but it was inbound for next week.They asked me to come in anyway to test drive a similar vehicle, and to evaluate my trade in, I agreed and headed to Katy. We walked around the lot to find and test drive the similar vehicle, we never found it. I said, lets just crunch the numbers, the salesman agreed, took my keys to have my vehicle checked. After the vehicle was checked, the salesman returned with a piece of paper and starts telling me how much my payments would be, and asked how much I was wanting to put down. I was a little shocked because of the numbers, and asked how much was the offer for my vehicle. The offer was a little more than 50% of the stock current retail value, and it has $6500.00 in extras on it. It's funny that when you purchase a new vehicle, they almost double the price on the aftermarket extras they install, but if you install them and trade it in, they don't add value lol.I asked the sales guy if he was trying to insult me ? After more back and forth, the sales guy comes back and asks if I could just leave a deposit. I said we have not agreed on a price, the sales guy says, we can go over the final numbers next week when the vehicle arrives. Told him I would be glad to leave a deposit, but not without final numbers, now the sales manager shows up and repeats, I said the same thing, not without final numbers.The sales manager says, we have already given you the numbers, I said, where are they ? The sales guy goes back to the managers desk and brings back the original paper that we were still trying to negotiate. He starts throwing out number based on this, based on that, I asked for final numbers and starts repeating the same thing. At this point, I'm a little befuddled, due to the fact that they have all of my info, and this would have been my 8th Toyota truck from a Toyota dealer. I said, I'll have to think about and left. Really glad I asked for my vehicle keys long before this point, uh no....I do not plan on going back to Don McGill Toyota, the entire experience felt like a scam. My very clean 2.5 year old vehicle with 50k miles, and extended gold plan warranty are good for a while longer.Regards

Don McGill Will Burn You If You Don't Keep A Close Eye On Th

Watch this Dealer close. They play the games and don't follow through unless you stay right on top of them. They will lie about the condition of "certified" used inventory. They tried to sell my daughter a car with ttires that were below minimum tread depth required to pass inspection. THIS IS UNSAFE. They lied to her about the value of her 2011 Honda Fit and added $1,400.00 to the value towards a new (2015) Scion xB. They lied about saving sales tax. All trade-in have 6.2 tax credit that is subtracted from the sales tax on the new car ( Texas State Comptrollers Office ). They did not discuss line items on the contract as required. This allowed them to add $299.00 for "key replacement". We had to stay after them to get this removed in writing, as according to Don McGill, after 10 days you are stuck with that one. Their "upper management" is UNAVAILABLE after the sale. A $4.00 park shifter release cover was missing and it took the better part of a day to get them to agree to pay for reimbursement. The roof antenna was missing but we caught that before leaving the dealership and they secured one from another car on the lot. They promise $100.00 if you bring them new business on a new car ( not sure on a used one ). I purchased a 2015 in October of 2015 and returned with my daughter who purchased a 2015 on January 27, 2016. They are not going to offer the $100.00. They told me today that it would apply on another sale but not this one. Whatever you do check everything at least twice. They will play hard to get after you leave. The new General Manager ~ Michael Hartmann NEVER would return my calls. I called him 4 times and left voicemail. They brag about being the number 1 volume dealer of Toyota's in Houston but much of what they pulled is typical dishonesty and acting like amateurs. They are professional hustlers. Make certain that you do your homework, take your time with the documents and GET IT IN WRITING as they play hard to find after the sale. Make them earn that "#1" slot and get it up front. They are behind the times and count on deceit and misleading you during an all day "negotiation" designed to wear you down and miss the deception. Get your best deal up front and do comparison shopping.All these dealers need to move inventory. Some treat you better than others. This dealership tried to fast talk and fast walk you and run from you later. BUYER BEWARE.

Great place to shop for a Toyota

This is a great place to shop for a car. There was a great selection to choose from and the sales people were very friendly and knowledgeable The service department was also very fast and organized on my first visit.

Very Happy Repeat Customer

We bought our 2005 Toyota Sienna, 2007 Lexus IS 250 and recently our 2016 Toyota Tundra Texas Edition from this dealership wherein we always go home satisfied. We thought we will need to go somewhere else to buy our Tundra because the quote that we had from another dealership was better than what they are giving us. Although we understood that the vehicle they're offering us has more options but we told them that we could not afford to pay more than the quote that we received somewhere else. Eduardo Cabezas worked diligently and patiently with us to get my husband's dream truck from them. I highly recommend him and this dealership to everyone who is planning to get their dream car.

Sales

Highly recommended. This was because of the audience given and warm welcome which made my confidence and hope increased that I would get a good deal...eventually sealed an awesome deal that my colleagues indeed appreciated.

Bad expirience, no serious business, waste of time

Been there for two days and I got all the paper until 2nd day (didn't fight for monthly payments ) Second day just got all the number mess up (The finance management ). "Chino" didn't kwon anything about the sale givin me other numbers and when I tell him he ask for everything(sale amount) And when he give me the monthly payments Just one He says no I can't work it out saying I was playing around and not even once he ask for the price that I was looking for If you want to buy a car there don't get with "Chino " he won't do anything for you not even try once Thanks Jonathan N.

horrible followup

leased a vehicle from them. they sent emails and called regarding upgrading early. website and passwords didn't work correctly. scheduled an appointment only to wait for 20 minutes when no one came we left. first salesman called gave him all our information and was told he would have sales information the next day. called 24 hours later was told no one by that name worked there. called the next and asked was told he was in a training session, and had been for the last several days. gave our information to a second salesman with the same promises. that was 2 days ago still have not received any information from them on upgrading.

I like totota ,I refer to my friends

I been shopping for a new car RAV 4 2015 I stopped by Don Mcgill Toyota of Katy Mr Johnny Wong helps me and I was very pleased with his knowledge on sales!! And he answers all of my questions he's very very patience and kind, l will highly recommend him at Don Mcgill Toyota of Katy to anyone l was very satisfied.

Unsatisfactory information up front resulting in this mess.

This review is from Richard Howard and my wife madonna Mahony. We bought a previously owned 2010 Ford Edge from this dealer, on line salesman Buck Diers to be exact, on 6/5/2015. After all the talk and paperwork etc. which takes quite awhile we were ready to leave with the vehicle. At that point, Buck Diers told us that there was only one key to the vehicle. he gave us a similar key explaining that all we had to do was go to the Ford dealer and have them cut and replace the "arm" of the key. he said that this would save us a llot of the $350.00 it costs to obtain a modern computereized key and that he was doing us a favor by doing this. HAH !! The Ford dealer explained otherwise and sakid they would be glad to make a key for $350.00 but that the keh they gave us was worthless. So back we go to McGill and Buck Diers who at this point really did not want to deal with us and our key problem. Now it was,"well we only got one key with the vehicle so thats what you get." Then we got to see James Rodriguez the New Car Sales Manager who sat with us and said that Buck was in error about the key he gave us but that Buck did not know it could not be done that way. He sweet talked us by checking our warrenty and he said we had LOST KEY coverage so wait a month and claim a LOST KEY. He also gave us a $50.00 gift card to cover our deductable. We did but discovered that McGill's finance dept. had not forwarded our information to the warrenty folks. Having emailed James Rodriguez several times with no response, we called him and explained the situation. he said to wait another couple of weeks. We did. Still no active warrenty in place. We left Rodriguez a phone message. No response. We attempted to get the name of the general manager. Nothing... My point to him was, had we known about the missing key UP FRONT from sales, we would have negotiated the $350.00 off the price in addition to the measley $1,000.00 off that we did negotiate. It would have been so simple and over and done with bugt now it is an ongoing problem bloth with the key issue and with the slowness in getting our warrenty in place. We have gotten no satisfaction at all except for the $50.00 gift card and the advice to claim a lost key. Oh, and a couple of speeches saying they are not at fault for anything because they only got one key to begin with. WHICH I MAINTAIN WE SHOULD HAVE KNOWN UP FRONT. UPDATE: We finally ot through to the finance dept. at McGill Toyota in Katy, TX. Now the story goes that our warrenty IS in place but that we were calling the wrong phone number. (well the number we used is on the paperwork-go figure). Anyway she said we have NO key replacement in our warrenty but that McGill gives one year lost key replacement as a courtesy to ALL customers. Hmmm, first time we heard that and not at all what James Rodriguez told us. So she gave me the phone number but I had to leave another message and I have NOT heard back from yet at this writing. And the beat goes on.......

Nothing but lies from the phone to the dealership

I found the truck I wanted 2 hours from home in Katy at this dealership. I was guided to an online application for pre-approval. Ran my credit and told me they had a deal in place and that I was approved. I asked 2 times before making the trip what I needed to bring. "Insurance and proof of income" I asked three times if they would be needing to run more inquiries on my credit and my salesman said "no". I asked the same thing when I arrived at the dealership. I was told it take all of 45 minutes but it ended up taking 8 hours. Shuffled me through 4 different finical reps. Asked me for a co-signer 3 times. I'm pretty sure when I said no the first 2 times they heard me. Ran 12 inquiries on my credit just to give me a deal 120 more a month and 15% higher interest rate than the one promised over the phone the day before that I was supposedly "Approved" for.. Ended up getting the loan from some crappy company that charges you a western fee to pay your truck note.

Outstanding car purchasing experience !!

My car buying experience was very positive due to salesman who helped me purchase another Camry. Adam Garrett was very professional and knowledge about all areas of buying a new car, He found the perfect Camry for me.

ADAM GARRETT TOYOTA OF KATY

PLEASE GO TO TOYOTA OF KATY AND CONTACT ADAM GARRETT. HE'S THE BEST SALESMAN AT THE DEALERSHIP AND PROVIDES CUSTOMERS WITH TOP NOTCH SERVICE. I WAS IN VERY STICKY SITUATION AND ADAM WAS ABLE TO GET ME OUT OF IT AND INTO A NEW TOYOTA TUNDRA. HIS CONTACT NUMBER IS 713-817-7044.

Superb car buying experience!

I recently purchased a car for my 19y/o son and I must say our sales person Adam Garrett made our car buying experience both easy and affordable! Adam took the care and time to work with us to find my son Blake the perfect car that was within our budget. The financial manager Tom Nguyen was also very courteous and helpful with finalizing our purchase. If you are looking for an honest, courteous, easy and affordable car buying experience then, go see Adam Garrett at Don McGill Toyota of Katy #713-817-7044!!!! I promise you, you won't regret it!

Very awesome experience! :)

We had a very nice and smooth buying experience. Employees who worked with us were very nice, friendly and vey helpful. Treated us like family.

Long Distance Purchase

I purchased a used Avalon from Toyota of Katy. I live 350 miles away, and I had to do most of my research online and through email. Ayeshah Khan was outstanding and very helpful. I was treated with the utmost care. I also met Jim Rodriguez while there purchasing my vehicle. The dealership was a very pleasant palce to be during my purchase. I am very happy with the transaction and especially happy with Ayeshah. Since there is a Toyota dealership in my city, I could have tried to find my vehicle there, but I have never felt welcome at my local Toyota dealership. It was worth the 6 hour one-way drive to deal with Toyota of Katy. I would definitely recommend this dealership to anyone.

Great Service!

Adam Garrett was my salesman. He was very helpful in regards to any questions I had. In addition, the time process to purchase my new car was not lengthy!

Really enjoyed our vehicle buying process

We just bought a used FJ cruiser from Shelby Allen at this location. Shelby was great - no pressure but very informative and helpful. We had seen the vehicle online but were about four hours away. Shelby took additional photos for me and emailed them to me. He was very prompt in answering all the questions that I had. He also worked with me on the price so that when we arrived and saw that the vehicle was as wonderful as it looked to be, we weren't waiting around to haggle over price. We had never bought a used vehicle before and were very nervous about the whole process. It turned out to be a great experience. thanks!

Experience was awesome!

We worked with 'AJ' Arojo and Brandon Sine. These guys were great. They really made us feel at home and like we had known each other for years. They really know how to treat customers. They didn't push us at all ... they simply answered all our questions, gave us some great insight, made us a great deal, and we walked out of there with a new car.

From the Aburas Family outstanding !!

I just bought a 2012 Prius three lift back from Don McGill three months ago, excellent car but I needed more power. So I decided to see if I can trade it in back. My wife had also just bought a 2013 sequoia from them . Our fears was loosing a lot of money since I had just got the car from them. The Sales person Daroius welcomed us back and took care of us. He advised me in a excellent 2014 Scion tC . Todd the sales manager gave me an outstanding price in the Prius which I barely lost some money in it , not only that but gave us also a steal deal on the 2014 Scion tC. After words we went to Chino the finance manager. He fought again for a great apr rate. I can only summarize my words in one thing the family of Don McGill are people that care about people , they are family and I can trust anyone from that dealership . You are treated world class service period . Thanks again.

Difficult Deal? No Problem!

I needed to trade in 2 older cars to buy 2 slightly used cars. Met with Adam on a Saturday night and he quickly found 2 cars that met our needs. Finance was able to get the deals we needed and everything was explained and very open. Adam even connected our phones to the car's Bluetooth before we left! Great experience, highly recommend this dealership and sales person.

Poor Customer Service

I traded in my car on the 4th of December, they got a 10 day pay off. My car payment was due on the 14th. No payment was made. So I called the dealership, they asked me to go ahead and make a payment, and once they payoff, I will get a refund from the bank. Its has now been a month and 10 days, its the 14th of January now and still the car has not been paid off. I have to continue making payments on a car that I've sold over a month back so it wont affect my credit. I keep calling them and they say they'll call back but noone calls back. I am a very patient person but I do expect atleast some communication. The dealership has failed miserably to provide decent customer service. I have bought 3 cars from this dealership but I don't think I'll be doing business here again ever.

"Pleasant to work with"

Hey Guys, I received excellent service (not pushy) which usually causes me to walk out of dealerships, great price and an excellent buy on my Tundra. Shelby "GT" Allen is a great person to work with. Do not hesitate to tell him what you want, he will make it happen. Thanks GT for putting off your family's move to accommodate my schedule. I will be back for the wife's Rav4.Andy H.

INITALLY GREAT, BUT THEN TURNED INTO A BIG HEADACHE

i have mixed feelings about this place. when i went there, i had a GREAT experience with the sales manager. he was so helpful and even offered us candy, coffee, etc when we got there. he had the minor chips on the paint of the car touched up before we left, had the car fueled up, and even knocked some of the price off the already super low price of the car that i wanted. his name is Ed Salazar and he's amazing. but after i got my car, the finance and title dept dropped the ball majorly! i emailed them my insurance paperwork two weeks after i bought my car, at which point they are suppose to send you your license plate and registration in the mail. when i emailed the insurance paperwork to them, i received confirmation from someone in the finance dept that it was received and that they would get it to the right person. well, after waiting around for about 4 weeks with still not receiving it, i started to get worried being that my temporary plates are only good for 60 days. (it has now been 7 weeks and i still don't have my plates and registration, by the way!) i spole to someone in the title dept (Anita Fisher) when i called and she told me they were still waiting on the insurance paperwork. what??! i said i emailed all of that 4 weeks ago to a Ms. Karen Lopez. Ms. Anita Fisher told me that she would call in my plates to overnight them and that i would have them tuesday. well, i never received them tuesday so i called at the end of that week and spoke to Ms. Anita Fisher again and she was EXTREMELY RUDE and kept interrupting me, using my name repeatedly and talking to me like a child, and when i told her i was going to speak to a manger she said "that's fine, which one?" as if she was not worried whatsoever about how upset a customer was. she passed the blame onto the DMV and said they were closed (which they were not because it was not a holiday on the day she said they were closed) instead of apologizing. also, instead of calling me that week to let me know that there was going to be a delay for whatever reason with me getting my plate and that i would in fact not be getting it on tuesday, she did not notify me at all and then acted like i was inconveniencing her when i called to inquire about them yet again. it would have been nice to at least get a call from her to tell me that i would not be receiving them on the day that she initally stated. my thoughts are that she forgot to put the request in completely and is just trying to cover herself by passing blame or lying about the place being closed. i finally spoke to a manager and he told me i will be receiving my plates and registration next tuesday or wednesday. let's see if that actually happens. so, it's hard to rate this dealership because Mr. Ed Salazar was so great but Ms. Anita Fisher was one of the rudest people in customer service that i've ever had the displeasure of dealing with.

Excellent

Jim Davis made buying a car a nice experience. He was courteous, professional and easy to work with. Thank you , Jim, we love our new Highlander. Larry Craft

Recent visit to the Body Shop

You guys are amazing. From the time I dropped my car to pick up you treated me like the most important person.I appreciate the honest updates on my car both via text and phone calls. I really appreciate you finishing the car exactly when expected down to the hour and the smooth pick up process (and drop off of the rental) was wonderful.I have never been treated with such warmth and it really made me wish you were my primary dealership.Thanks Robbie from the body shop estimate team and Jorge from Enterprise for making my experience great! And thank you to the receptionists who also kept me up to speed at any given time.My car looks like new and I was so pleased to see that that interior was also cleaned with care!.

Great Service, Great prices

My wife and I recently purchased a car here and we were extremely happy with our experience. Jim Davis really made our experience a breeze. The price of the vehicle was excellent. The service was amazing. We walked in skeptical and walked out delighted. The detail to customer service is unbelievable. The finance department was really fast. We were in and out in 30 minutes. Tom Nguyen did our paper work Thank you Jim Davis, Tom Nguyen and thank you Don McGill Toyota.

Happy buyer!

I had a wonderful first-time buying experience at Toyota of Katy. As a single young woman and first time buyer, I was weary about walking into the dealership. I was worried that I would be pressured, or even worse deceived by the salesmen. However, Jim Davis was courteous and professional as soon as I arrived. Jim is very approachable and made me feel at-ease the entire time. When it came to negotiating a price, Jim was transparent and explained what was feasible and what wasn't. I test drove the car on a Monday, and returned Friday to buy it. Jim kept in-touch with me throughout the week and let me know the status of the car, which I appreciated. I'm really glad my first-time buying experience was relaxed and hassle-free. I highly recommend Jim for a professional, courteous, friendly, no-strings-attached car buying experience!

Great Dealership, Great Salesman!

I'd been looking for a new SUV for several months but finding nothing with decent mileage and price. I found my Sequoia online and within less than 2 hrs. it was in my driveway! My salesman, Jim Davis was always one step ahead, making sure everything went smoothly. I have never felt so good about a car buying experience! I will stick with Don McGill for my future purchases because of the professional way the whole dealership did business.

Great experience

We purchased 2 new Scion Xb's to add to our company fleet. The whole experience was awesome! I am an extremely busy business owner and Mr. Jim Davis did a fantastic job working the deal with me via, email, text and phone. The gentleman understood how to work around my schedule. Also, the dealership over was not high-pressure sales, which I truly appreciate. They were there ready to assist, but did not attack me like vultures. I would recommend this dealership and Jim Davis to anyone looking for this make.

Great Dealership

My salesman Marlon was great to work with. He was very patient and helpful in assisting me with narrowing down my selection. Once I decided on my car the process was very easy and quite fast. They gave me a great price with a low interest rate and my payment is exactly where I wanted it to be. I would highly recommend visiting this dealer if you are in the market for a new or used Toyota!

adam garrett

He helped me achieve the unachievable. He was attentive and patient and answered all my questions and met expectations. True car salesman gave me more for my money

Awesome Experience

After 12 years, it was time to replace my current Toyota Camry. We have dealt exclusively with Don McGill Toyota over the past 25 years and have always felt good about our purchases, the financing offered, and the service received. But our experience this time was even better than the times before. I wanted a specific car (Camry XSE, black exterior, black leather interior, and specific options), and Si Nguyen, our sales associate, made that happen. The first car they brought in for us did not have the moon roof I wanted, and when I insisted that I was not happy, both Si and the Sales Manager assured me that they would find the exact car that I wanted. It is easy to give great customer service when nothing goes wrong, but the true test is how a dealership/sales associate reacts when something goes wrong. They were extremely apologetic, and we were assured that they would have exactly what we wanted in just a few days time, and they delivered! We were given a great price, very decent financing, and friendly, informative service. I usually hate purchasing a car because I always feel that the dealership got the best of the deal. Not with Don Mcgill Toyota and Si! I feel that they more than accommodated us at every turn, and I have absolutely no 'buyer's remorse'. If you are in the market for a new car, do yourself a favor and go to Don McGill Toyota. Be sure to ask for Si Nguyen. You will never regret it!

Fantastic

They gave me a great price at low interest, great service and worked fairly quick for a Friday. Our salesman did an outstanding job worked with me really well and answered all my questions his name is Shelby Allen SALESBYSHELBYatgmail.com

Good Dealing, Nice person, Man of words

i went to buy used and cheap toyota but when i met Mr. Mirza Sam baig and this person helped us alot and he gave us best service in the dealer ship of cars and we bought certifited toyota. we really liked this person and his dealership because he is the man of his words and he did alot effort to make sure we feel comfortable. he gave us the best deals and showed us the best cars in certified category. next time if i want another car sure will come towards toyota of katy and i will always advice everyone to buy car from toyota of katy. :)

Fantastic

Had a great experience as a first time car buyer, Mr. David Sanchez worked with me by giving me all the time that I needed to feel comfortable with knowing that was the car that I wanted. This dealership has good price points and customer service.

Great Experience

Our salesman David Sanchez did a great job. The dealership is as advertised on the Jerry Reynolds Car Pro radio show. Plenty of inventory and a over all great experience.

Excellent Vehicle for and Excellentlprice

David Sanchez from Don McGill Toyota is an excellent sales person. He works hard to get you into the best vehicle possible while respecting your budget. Additionally, the dealership as a whole has a tradition of commitment to great customer service and follow on relations. I will not buy from another dealer. To top it off they have a great shop that will help you maintain your vehicle and get the best performance out of your purchase. This is the 5th vehicle I have purchased from them and I have always received 5 star treatment. I highly recommend David and the dealership to anyone looking for a great vehicle purchasing experience.

Easy and friendly service

I was toying around with the idea of trading in my 2010 Toyota Rav 4 for something newer with less miles. I made an appointment with Mick and when I arrived there was very little I had to do. You hear about "battling with finance" and the "salesmen not listening". That was certainly not the case here. When I looked at the 2014 Toyota Rav 4 Mick was very knowledgable about the features and how it would fit my needs. I felt comfortable in the car and with the monthly cost I would pay for it. Overall a very pleasant and mind easing experience. I've recommended Mick and Don McGill to several of my friends.

Jalal and Diana 2014 review !!

This dealership rocks!! Let me start to share this outstanding but yet emotional experience at the don mcgill family !! I love cars , cars is my hobby I have bought several cars from this dealership , this past week my wife was in need of a bigger car so we were shopping for a 2013 sequoia , she wanted a certified unit limited edition but couldn't find one with very low miles , but again I sought the don McGill family as always and found the exact model I wanted, it was priced below market value , but yet like new , Delano the sales manager and Todd the other sales manager worked side by side with us to ensure the best trade in for our vehicle was appraised better than other dealerships valued our car, the sales person named Darius just was excellent like them, he took the car for us fuled it to full , and gave us a two year oil change for free , our story didn't end here , the finance manager darel chino got us a interest rate that no other bank could beat !! They spent over three hours just fighting for our deal, not only that I got another car for myself that night , even with a better deal. If anyone is looking for a new or used car your journey must end at don mcgill Toyota of Katy!! I was given a red carpet experience only in reality shows !! You guys rock !!

Excellent deal and service on a used Honda Odyssey

Originally came to look at a used Sienna but ended up purchasing a used Odyssey. Had a great experience with David Sanchez and the entire staff. I had some concerns with the car but the staff addressed them right away and really worked with me to make sure I was comfortable with the purchase. David did not pressure me at all and made me feel like he was truly working to meet my needs in finding the right car at the right price. Awesome. Would definitely recommend to anyone looking to purchase a vehicle.

Great Deal On Tundra

I had been planning to buy a Tundra by the end of the year. I had checked with blue book and edmunds on the specific vehicles. I went to Toyota Of Katy on a Saturday afternoon and wanted to check the Tundra out. I told my salesperson, David Sanchez, that I was not ready to purchase a truck that day but wanted to see what was available on the truck and would it fit my needs. I told him I was also looking at the Ram1500. We discussed how the Tundra would fit my needs (family, pets, recreation,etc). David answered all of my questions and even wrote down my wish list. I got back with him a few days later. He remembered me and the options I was interested in. A week or so later I closed the deal with a fair price. David made sure that the items I wanted added to the truck were included in the deal. I had a 4 Runner that I traded in. I made sure that the price of the Tundra was not based on the trade-in. Everything was handled separately and to my satisfaction. I just had the accessories added to the truck (took a week for the special order items to come in) and as promised was at no extra charge. I am very happy with my truck and the service that David and the crew of Toyota of Katy provided.

UNREASONABLE IN EVERY WAY

A few years ago I bought a used Dodge Neon for my step-daughter from Don McGill. A few months after the purchase I discovered that the VIN number on the paperwork did not match the vehicle. I visited the dealership, about every week to ten days, for over 18 months trying to have the paperwork rectified. I was unable to sell the vehicle as a result of the fouled paperwork and insurance was also a problem.I spoke to Don McGill's finance and paperwork people, their managers, and numerous staff. I invested hours and hours and hours in the effort. They promised, lied, brushed off, and passed the buck. I received ZERO satisfaction; less than zero, they only aggravated me more and more. The state of Texas would only refer me to the dealership with the problem. When I finally invoked the help of my attorney Don McGill's manager barked at me that I was being a jerk by even mentioning lawyers and this was after a year and a half of suffering their hollow noise about correcting THEIR error.I never received an apology, corrected paperwork, any help or correction through Don McGill or their staff. Only ears full of arrogance, conceit, lies, deceit, and utter lack of any relevant help from Don McGill.Be aware. In my opinion, once Don McGill gets your money, you're on your own.Ultimately, my attorney located the owner of the other Dodge Neon with whom Don McGill had switched paperwork and the Houston Police Department put us in touch with the state official that corrected the paperwork.Please. Take your business anywhere but Don McGill. They do not deserve to be in business, in my opinion.

Master Parts Professional

I would like to Thank Mr. Lewis of the parts department. He was friendly and very knowledgeable in helping us with the problem. Thank You for your professionalism

Very Disappointed

This is my second car buying from them and it was all okay until i realized that i can not trust the finance rep if i am to ever buy another car from there which is very debatable as of right now..Instead of giving me a discount for being a repeat customer and referring two people who bought cars there, he offered me an extra 2 yrs auto package. When i was ready to use the package, apparently no one at Don McGill seem to find it. I am very disappointed and i will not be doing any business or referring any more people to buy from there.

Chino is great finance manager.we have bought over four...

Chino is great finance manager.we have bought over four cars this past year and he has helped us every time we traded in the car. He fights for his customers to get the best intrest rate possible . Darious the sales man is also outstanding he is great . Delano the sales manager is outstanding always takes good care of us. They are like family to us not like we are dealing with strangers . First class customer service !!

Needed a recall done I called Friday and I was told if I...

Needed a recall done I called Friday and I was told if I came in from 7-10 the car would be done by noon. I came in at roughly 8:30 and was told it would not be done by noon. At this point I've already had to pay for a hotel the night before and was told something different each day. Trevor and my salesman set me up in a rental car and took care of us, and it was done well before 5 we also got a car wash. Thankfully our potentially bad weekend was salvaged by these guys and we got everything we needed to get done Saturday done. I told Trevor I will most definitely be back for service. Would recommend these guys.

Outstanding service from the service manager, Chad...

Outstanding service from the service manager, Chad Mahaffey, and his assistant, Steven Deathridge. My service problem was handled expeditiously and perfectly. Both gentlemen provided me with truly outstanding service in every way. I appreciate them for their professionalsim and will definitely recommend this dealership for all concerns , especially their service department. Thanks guys, you did a great job for me !

Ahmar was very welcoming and attentive as we discussed...

Ahmar was very welcoming and attentive as we discussed what type of car had brought me into the dealership. I explained looking for a fun sport type vehicle even better with a hardtop convertible. Needless to say Ahmar and manager (Delano) discussed and found me a great 2012 Infiniti G 37 Convertible with low miles and a great color combination. I was very happy with my experience and with the dealership overall. I would recommend Don McGill Toyota of Katy for all aspects of service...I have a FJ Cruiser that is regularly service there. While I did not come in for a used car, the used car area this time was the best car fit for my wish list. Top notch employees and I could not have asked for a better salesmen to work with me on this car purchase.

My husband and I bought a pre-owned Toyota Yaris at Don...

My husband and I bought a pre-owned Toyota Yaris at Don McGill last month. Jacob was very helpful, straightforward, and made the purchase process easy. Prices were very competitive. I would definitely recommend this dealership.

Its a beutiful, clean, modern, confortable store, the...

Its a beutiful, clean, modern, confortable store, the people that i deal with in my recent purchased was very friendly, did a great introduction of the vehicle, low pressure, offer me drinks, snaks, explain to me were was the service department, introduce me with the sales managers, general manager , service adviser people; they all together are a friendly great team, i was very confortable doing business at Don McGill Toyota of Katy since the begining to the finance process and the 30 min delivery of my new Rav4. I was recomended from 2 Friends to stop by that store to work a deal, and i will definetely recomend to others to do business there. Thank you Mrs.Veda & Mr. Dio for your great purchase experience. F. Matute

I bought a new Corolla at DON McGill Katy. The battery...

I bought a new Corolla at DON McGill Katy. The battery dead after a week. They said : " maybe you light up all night." I said :" I won't bother you If I light up all night. I will know the reason." They changed a new battery after two days. Then we had a flat tire in a month without nail and the like. the reason are pump and curve. The dealer said they don't care about tire because there is no warranty for tire. I feel bad. you know a brand new car fixed two time not in a month. I don't want Toyota car since then.

I would not recommended this dealer for one simple...

I would not recommended this dealer for one simple reason, they do not want to do business. They do not lower their vehicle prices a penny and you will never get a vehicle from them if you credit score is in the medium level. They trying to entangle to you even if you have a blank check from other bank and you are ready just to sign the check and get the car, simple. Probably this just happen to me but I want to share it. When you request a quote from internet I understand that you will receive a different price and not the same. What is the purpose to put that option online??????

Although we haven't purchased a vehicle (yet) from...

Although we haven't purchased a vehicle (yet) from Don McGill Toyota of Katy, Robbie was incredibly helpful, not pushy or overbearing, and (for lack of a better word) hustled for us all day. We spent about 5 hours at this dealership test driving a half-dozen cars and he literally ran everywhere for us. He even let us drive his personal car because it was very close to what we were looking for! He was sprinting through the parking lot, through the lobby, in and out of other customers (safely) and was also helping them as well in the same professional manner. Keep in mind that it was about 99 degrees outside and Robbie was running through the car lot in the heat. He is working to find us the exact car we want since they didn't have it in stock at the time, and I really hope he does find us our next car. I will return to Don McGill if only because Robbie had earned our business as far as I'm concerned. Thanks Robbie! Keep up the good work, and drink some cold water!

I was a little intimidated thinking about buying my first...

I was a little intimidated thinking about buying my first car. I researched what I wanted and landed in the used lot of Don McGill Toyota Katy. And I am so happy I did. Cole made the experience great. He was very accommodating and helped me out every inch of the way. I left there felling like I got a really great deal and a really awesome car. I test drove and bought in the same day without feeling pressured or hassled. Overall, I am more than happy with the outcome. I bought my first car, and I couldn't be more grateful to have had a wonderful experience.

Dio never made me feel like I was speaking with or...

Dio never made me feel like I was speaking with or working with the stereotypical car sales man. He made me and my husband feel very comfortable buying a car. My husband can be very protective and can be real bulldog especially with outsiders and salesman types. We were all in agreement with the price, and gushed over how nice, and how much Dio worked with us on our purchase. I get buyers remorse very easily and I'll tell you I have a wonderful peace about what I purchased and who I purchased it from. What else can I say but thank you thank you. Kris actually added to the joy of my experience. What else can I say but too bad my car is going to last me for years to come. I don't feel intimidated anymore not with them. I will refer my friends and family to them if they find themselves in the market for a new or used car. Especially Dio and Kris ! Thanks guys for everything and I'll peek in and say hi at my next oil change.

I bought this Hummer H3 a week ago and noticed the...

I bought this Hummer H3 a week ago and noticed the molding on windshield is gone and asked them to fix it for me. They said they dont really care after they sell the vehicle. It was shock for me. I was about to take few friends there but now I think I will stop people going to them. Pathetic people.

The definition of dealership vultures. Of course they...

The definition of dealership vultures. Of course they initially seem friendly and eager to help. I already anticipate on the monetary value lies. But what really got me was that after they received payment they took over four months to mail me my plates. The innuendo of lies, first they claim they never received payment-false, thank God my bank is up to par. then they claimed it was mailed-false they never even started the paperwork! then after they finally did mail my plates come to find out they never returned my plates off my trade in car!!! So now my license is suspended. Needless to say I would rather go to an auto shop that sells cheap cars but you know you're going to have to pay for repairs as oppose to Don McGill Toyota. Oh and the worst part was that their finance guy had the audacity to give me attitude for their incompetence!

An absolute disaster of an experience from the beginning....

An absolute disaster of an experience from the beginning. The pre-owned location is horrible, I was interested in the CTS-V they had on the show room floor. I called ahead of time to schedule a test drive, i drove from the galleria area on lunch to see the vehicle. Upon arrival at the time discussed for my test drive and review of the car, the salesman I scheduled the test drive with looked at me and said he "wanted to make sure I was a serious buyer before we test drove the car". How rude and quite unprofessional, we went on the test drive and once we returned things became increasingly worse from the service aspect. A day after discussing terms on the vehicle the salesman never returned my phone calls for an entire day. I repeatedly had to call him to get the ball rolling on the purchasing process. After speaking with a manager who wasn't much help, a new salesman finally got back to me at which point he tried to play the "we have someone else looking at the car as well so who ever signs first will get the car" game. I continued with the sale because I really wanted the car in the color that was being sold, that was the only reason. After purchasing the car they didn't even wash the car and only put 1/4th a tank of gas in the car. I've purchased many cars and never have I purchased a car that wasn't filled with a tank of gas at purchase, its quite tacky. Be aware that this car was the 2nd most expensive car on the entire lot. The finance department was even rude, she rushed us in and out, barely explaining the details of the financial terms and all of our options! She continued to complain that it was late and she was ready to go home! My salesman couldn't find the 2nd key to the car but assured me that he would find the key for me the next day. I never got a call regarding the key, 4 days later I called and spoke to the salesman's manager who assured me that the salesman would call me back by noon the following day and that at the least a new key would be made and provided. I haven't heard anything from them and that was 2 days ago. An absolutely horrible experience and I wouldn't advise anyone to shop here, they are unprofessional and at times extremely incompetent.

i will never come back here again...we have been getting...

i will never come back here again...we have been getting the run around since Jan when i was put in my car....yes robbie and scott have done everything to keep me and my family in but we feel we have now been lied to....promises were made and not kept....we do not know who is lying to us but i am about to be without a car and no way to take my kids to and from.school and to the doctors....we have been told one thing and then another happens...i will never go back there

Courtney was very helpful in understanding our new car...

Courtney was very helpful in understanding our new car needs. Because of this, he proposed that we consider a new 2012 model which had a significantly discounted price. It was just what we were looking for. Courtney was very polite and respectful of our time. He led us through the purchasing process without any problems. Overall, it was a very positive experience.

Robbie Vetter andGeneral Manager Mike Hartmann walked me...

Robbie Vetter andGeneral Manager Mike Hartmann walked me through the buying process from A-Z. First time I ever financed a car, and I am very happy with the outcome. My wife and I felt very comfortable trusting the staff and the overall service. I would recommend asking for Robbie Vetter if you are looking to buy a car. Say hi to Mike Hartmann (GM) as well, he is very open to meeting the customers. I highly recommend buying from Don Mcgill Toyota of Katy, thanks Robbie and Mike!!!!!

It was a great experince, took a test drive on the truck...

It was a great experince, took a test drive on the truck that i was interested in. And got the best price for it, overall it was a great experince and a great salesman.

we had a great experience at this dealership and we...

we had a great experience at this dealership and we allways do this is our 3rd car from don mcgill. its the only one i bought from fez he was very good with his job.

This is our 5th Toyota but our first from McGill. James...

This is our 5th Toyota but our first from McGill. James Logan made this a great experience. From the first email he was great! Everyone at the dealership was very helpful. I would never think of going anywhere else. James made sure we got exactly what we wanted and at a good price. No high pressure at all! This was the best new car experience we have ever had.

Buck was very attentive and made the car buying...

Buck was very attentive and made the car buying experience very quick and easy. He located the car I wanted and provided a fair price without having to haggle over the price, also the trade-in experience was also quick and seemless. Buck also took the time to show me all the features of the car I was purchasing.

We went to Don Mcgill Toyota to get a new Toyota Tundra...

We went to Don Mcgill Toyota to get a new Toyota Tundra 2013, we were welcomed by David Adeboye and he did his best to get us the truck we needed and was very patience with us while we took the tiem to see sevral of them before we took our decission on the one we eventually bougth. I like to say that I am impressed with his patience as it was a busy day at the delearship and he could have left us for another customer.Thank you David for the wonderful service you gave. I am a repeat customer and this is a best dealership ever.

I am very impress with the level of coustomer services...

I am very impress with the level of coustomer services deliver by this employee he make my transaction of buying a car simple and easy i will definely recomend this dealer over any other one just simple because of employees like the gentlemen the help me and my family again his name is Arioc Borjas and Leslie Soto also very helpfull both of this employees shoul be reconize by upper management My name is jose connell but a 2011 toyota camery

I am a return customer to this location. This was my...

I am a return customer to this location. This was my second purchase, this time for a new vehicle. I did't want to spend the entire day like most places. I went, looked around, test drove and was out the door within 3.5 hours from start to finish. We did have an issue with a small scratch or two not being able to be taken care of without pulling the door but Si Nguyen, my salesman, was able to pacify the issue and everyone (including my husband) is very pleased with the transaction.We will be back again!Thanks Si!

Excellent customer service from James Logan, kept me...

Excellent customer service from James Logan, kept me updated on the status of the incoming vehicle.Once it was in and we set an appt. it was ready when he said it would be, Exlained everything clearly.Loan department, she was excellent and very efficient, did not push any product on me.

James was the first one to great us and was very...

James was the first one to great us and was very personable. He saved us time by assisting us with looking at cars online before walking through the parking lot. He was very easy to talk to and didn't give off the overly pushy type of personality that is often seen when buying a vehicle. We never felt pressured, yet he did all he could to get us a fair deal. We LOVE our 4Runner and had a great experience with James. My sister is in the market for a Toyota and I've already told her that she should request James at Don McGill Toyota of Katy!

I worked with Mr.David Adeboye in getting my Chevy...

I worked with Mr.David Adeboye in getting my Chevy Suburban 2008. This man was great and very patient with us in getting us what we need and have very good customer service that I will recommend for anyboday that will visit this Dealer.Thanks Mr.David for all the efforts for getting us what we need.Haval

We entered the dealership with a budget and car in mind. ...

We entered the dealership with a budget and car in mind. The dealership worked hard to satisfy our strict requirements. Sean was very patient with us as we continued to negotiate between two different vehicles. We left proud owners of a new Camry and the one we wanted for the price we requested. This was our first visit to this dealership and it won't be the last.

Si was awesome. Would highly recommend asking for him...

Si was awesome. Would highly recommend asking for him when you go. He was very friendly and answered all of our questions about the vehicle. The entire sales process of our new Sienna was painless. The vehicle was priced great right off the bat. They gave us a fair deal on our trade in. The finance paperwork only took about 5 minutes to complete. I did not feel any pressure at any time. I would happily refer my friends to Don McGill.

I went to Don McGill of Katy today to see a new model. I...

I went to Don McGill of Katy today to see a new model. I was greeted by one of the most friendly and knowledgeable salesmen ever. He explained several things to me so I could understand that that particular model is too new and not available. He treated me with dignity and respect and was very honest with me as well. I purchased a new car from him because of his kindness and honesty, Julie the Customer Relations employee was also delightful and very helpful and helped me to get the owners manuals missing from my new car..All in all, I purchased a new car today because of James Logan and the assistance I received from Julie. It was a plesant experience, and I will tell all my fiends and neighbors to see James and Julie at Don McGill.Daphne Hennessey

Mr. Logan was very professional, courteous and friendly. ...

Mr. Logan was very professional, courteous and friendly. He was very knowledgeable about the vehicles that were available for purchase as well as the financing options that were available for customers. He seemed to be concerned about getting the best deal available for me.

We had a great experience with Darius at Don McGill...

We had a great experience with Darius at Don McGill Toyota. It was our first time buying a car and he explained the process, showed us many cars, and made sure we were well taken care of until we left with the car. We especially appreciated his willingness to show us as many cars as we needed to see in order to feel comfortable with the one we thought we wanted. We would buy a car here again.

I went with my parents to buy my first car from here and...

I went with my parents to buy my first car from here and I found Courtney very helpfull and informative. I had several questions about insurance, co-buying and pricing and fully answered all of them. I left knowing that I had gotten a great price and knowing how much and when my first car note was due. The process was relatively quick and I feel that Courtney did a great job assisting my family and I on purchasing my first new car!! Thanks Don Mcgill Toyota for having a wonderfull staff and making us feel welcome!

Darius Erby was very attentive to our needs. He found...

Darius Erby was very attentive to our needs. He found the perfect car for us, based on our expectations. The location made you feel as though you were their only customer. Vada in finance is very quick and detailed. I would definitely refer this location and employee (salesman) to others. Thank you for your help.

I had never personally bought a vehicle before. However,...

I had never personally bought a vehicle before. However, upon wandering into Don McGill I was met by a sales rep who guided me through the entire process. Sean Okuwobi was friendly, honest, and extremely helpful, as were all of the other Don McGill employees I encountered. I got a good price on my vehicle, though the prices always immediately transparent or available. To top off the whole experience the sales rep met me at the rent-a-car with my new vehicle, which showed me that they will go out of their way to help you out at Don McGill.

We came in looking to purchase another Avalon. Courtney...

We came in looking to purchase another Avalon. Courtney told us he would find "the one" and he did. On the first try! We gave him the sticker from our current Avalon showing the features we had and told him what additional features we wanted on the new car. The car he showed us was the only one we test drove and we purchased it the same day. Toyota sells itself and Courtney honed in on the features to get us to commit. Chino, in the business office, was great in helping to do the paperwork and accept our check!

I called fiaz from longview to let him know that i was...

I called fiaz from longview to let him know that i was looking for a good deal on a truck. he called me back 3 weeks later told me there was a f150 that just came in. i gave him my trades vin number and got my appraisal done over the phone. when i came in he had it all ready for me.i was out of there very fast . also recomended my cousin to him he bought a toyota van new. and he also had a great experience will sent him business in the future for sure.

we came to see what was available at there store . fez...

we came to see what was available at there store . fez did a great job at showing the car to me and my husband we ended up buying our honda civic from there . they got me a better rate then my credit unioin did .

Courtney is a really nice guy. He was the best employee...

Courtney is a really nice guy. He was the best employee over there. There was the only trouble with the Business Manager Reese Houge. He was so mean to me when I give him cash to purchase my car!

Excellent service, I recommend David 100%. Patient,...

Excellent service, I recommend David 100%. Patient, everything clear, thank you very much for your atention and of course we come back with you and recommend Don McGill Toyota Katy.

That is great sales. Professional ,warm heart. Got us the...

That is great sales. Professional ,warm heart. Got us the car we wanted and the price we wanted it to be at . Ian very happy with the service

I came in last week to look at a 2011 Avalon I was...

I came in last week to look at a 2011 Avalon I was treated with alots of respect. I did not buy the car there because I found one outside for 3000 less than the one they were selling but the customer service was just impressive. For my next car I will consider don McGill.

We were buying a used car for my son, and it went...

We were buying a used car for my son, and it went smoothly! The internet price shown online was honored without a problem. Financing went quickly, and the car was ready when promised. After finding a spot on the seat, Darryl personally took the car back and had the seat cleaned.

Jorge listened to my description of what I was looking...

Jorge listened to my description of what I was looking for in a next car and helped me to get exactly what I wanted. Offered a good price for the car that I couldn't pass up. Also put in extra effort to ensure that I got best value for my trade-in, an early modification to the vehicle that I requested, and good support throughout the car-buying process.

Good Service!!! Mr. James Rodriguez made my family and I...

Good Service!!! Mr. James Rodriguez made my family and I feel that we were in good hands. He made everything he could to get us the best deal possible. Also Mr. Rick Taste worked very hard to get us a good APR. He even got back to us the next day to improve his offer!!!

As a strong female, I find the car buying process very...

As a strong female, I find the car buying process very frustrating. I am often patronized and left waiting for hours while they speak to managers. I end up walking out majority of time. Crystal was direct in her sales approach, treated me with respect and valued my time. I recommend asking for her.

I loved the quality of service I received and the service...

I loved the quality of service I received and the service that was given to me. I went in knowing what I wanted and was provided with everything I needed in record time. The salesman and the dealership exceeded my expectations. Overall, it was a great experience and I am loving my new car!

I recently traded in my 2007time F-150 in for a brand new...

I recently traded in my 2007time F-150 in for a brand new Toyota Tundra truck and I couldn't be happier. There was a custom built offroad truck on the show room floor and I asked the salesman Courtney Gillings about it and he answered all my questions. We started talking about price and trade in values and I wanted 0% financing and the same truck note. At first I didn't think it was going to work but they called me back 2 days later and told me they would make it happen. I am very happy with my overall experience at Don Mcgill Toyota and will be back.

Darius was fantastic! I walked into Don McGill with a...

Darius was fantastic! I walked into Don McGill with a list of cars that I had researched online at several dealerships. I needed a second car for my sons. I had visited another dealership to look at one of the cars on my list before coming to Don McGill. Darius made it clear that he was determined to help me find a car. He did not show irritation or frustration over my indecisiveness or my pages of notes. He found me a certified 2011 Toyota Corolla that fit my criteria of price, reliability, safety, and fuel efficiency. In addition to Darius winning personality and professionalism, I spoke to two finance agents (I took the car home the first night and bought a car the next day). Unfortunately, I can't remember the woman who explained everything to me the first night but she was great. Chris was who I met and closed the sale with the next day. He was very friendly and helpful. This dealership has excellent customer service. I definitely recommend Don McGill Toyota. Ask for Darius!

3rd car purchase thru this dealership, new & used....

3rd car purchase thru this dealership, new & used. Excellent Service Dept., as well as Sales Dept. Excellent customer follow-up. We also own BMWs, wish they were as effecient!

Great people with great service, best out there. I you...

Great people with great service, best out there. I you want to get a great deal from a great guy, go see Shane. Thanks guys!

Hard working, very friendly and will work with you to get...

Hard working, very friendly and will work with you to get the price you want for the vehicle you want!if you want a great salesman go to Shane!

My experience purchasing my new Toyota Tacoma at Don...

My experience purchasing my new Toyota Tacoma at Don McGill Toyota was one of the most pleasant new auto purchases I have ever experienced.Jorge Hidalgo, and Joann both were very informative, courteous, and professional.I highly recommend purchasing from them and will definitely be back to purchase any future Toyota's from them.Thank you very much for making my new truck purchase a pleasant one.Best Regards,John Gutierrez

Shane was ones of the easiest salesman I've delt with...

Shane was ones of the easiest salesman I've delt with throughout my experience at Don McGill. Very professional knew what he was talking about an just an all around good guy.

Came to buy a car from Don McGill for my daughter. I...

Came to buy a car from Don McGill for my daughter. I worked with Robbie and he was awesome. I have always bought all my vehicles for my family at Don McGill. Great job Robbie, thank you for help on the civic.

I would like to begin with the fact that this is my 4th...

I would like to begin with the fact that this is my 4th purchase from Don McGill Toyota of Katy. Simply put they are the best. My sales representative in this purchase of my new Tacoma was Courtney Gillings. Courtney was great throughout the process of this purchase. He took the time to get to know me and helped me prioritize the features that I was looking for. He worked hard to help me get the truck that I wanted at a price and payment that fit well with my budget. Courtney was friendly, professional, courteous, honest, supportive, and considerate of my needs throughout this purchase experience and he delivered my vehicle and explained the features in a very timely, yet thorough manner. I would like to pass on the highest recommendation for Don McGill as a dealership, and especially for Courtney as a sales representative. This is how sales should be done. Thanks.

My experience in toyota was very pleasing, the vehicle...

My experience in toyota was very pleasing, the vehicle that i bought was able to get rid of my high negative equity. I'm very thankful to them and will recommend or bring my friends to buy vehicles in Don McGill Katy.

I would certainly not hesitate in recommending the...

I would certainly not hesitate in recommending the dealership. The salesperson (Courtney Gillings) that I worked with was personable, professional and easy to work with.

My wife and I have purchased 2 Toyotas in the last 2...

My wife and I have purchased 2 Toyotas in the last 2 years. This year it was time for me to purchase a new pick up truck. Tom Munoz and Brandon did an excellent job of helping me make the right choice. I would highly reccomend these fine knowledgeable sales staff for ant future Toyota purchases. I have shown my new truck to an associate of mine and have reccomended they come to Don McGill Toyota and ask for Tom and Brandon who I know will provide and excellent Sales Experience to this individual.Again thank you for the excellent Sales Experience.

We walked in looking for a car for our daughter, told...

We walked in looking for a car for our daughter, told them what we were looking for and our price range. Jorge was very helpful, brought us a nice 2009 Toyota Corolla, which our daughter loved. He was polite, informative and we didn't feel at all pressured by him. He worked out all the details with us and after going through finance with Kris Tate, we were on our way! Feeling great about our purchase. Everyone was very friendly, I definitely recommend.

My husband and I came to this dealership after receiving...

My husband and I came to this dealership after receiving horrible customer service at the other Don McGill location, and we're so glad we did. Immediately walking in, we were greeted and paired up with Tom Munoz who was a fantastic salesperson. The first thing he did was to sit us down and actually listen to what we wanted in a vehicle. When my husband and I told him we wanted to look at Toyota Highlander Plus, he immediately took us over to the selection they had on hand. He answered every question we had. He knows the vehicles he sells which is awesome because it allows us to have more confidence in where we decided to buy our car. Unfortunately, the new 2013 models were a bit out of our price range. Tom knew how much my husband wanted the Highlander so he actually recommended for us to take a look at a used model which is something that didn't even occur to us. I'm so glad he did. Not only was the model almost brand-new (7,000 miles), it had an updated sound system, navigation system, and was the highest version of the Highlander-Limited. If we had bought a new model with similar features it would have set us back over $43,000. Tom helped us on the price, and we got our vehicle for almost Kelly Blue Book cost. He even sat us down to go over step by step regarding how the Toyota Used Car Certification works. If we had any questions, he patiently answered them. He even spoke to the people in the Financing Department to get us the best financing deal possible. I know this because I already got an outside financing prospectus with my credit union.When my husband and I wanted a few days to think the deal over, he never pressured us. He even told us that he was there to get us the best deal possible- the deal that made the most sense to us economically. When we even told him we were thinking of not getting an SUV but rather another sedan which would be cheaper, he gladly said he would help us find the best fit for us. That's great service right there. He's not your typical sales person pushing the highest priced vehicle on a buyer to make the most commission. He actually listens to what you want and tries to make it happen. He also has a great attitude and is very funny. Best of all, he makes the car buying process relatively painless. Definitely go to Tom if you're looking to get a car! You won't regret it. P.S. I'm sorry this is so long but I wanted everyone to know about the great service my husband and I received with Tom!

When I walked up to open the trunk on a Camry Hybrid, I...

When I walked up to open the trunk on a Camry Hybrid, I heard someone say, "Let me open that for you." Courtney immediately opened the driver's door and puled the lever to open the trunk. He then asked me what I was interested in. His approach was friendly, and helpful. I explained to him that I was driving a "leased" Prius, and the lease was not up until June, but needed something with more Cargo space. I also told him that I needed it now, and would like to buy, but didn't want to pay a penalty for turning in my lease car early. He said he would check on that, and came back with the good news that they would work with me! And "they" did. He was courteous, answered my questions, found a Prius V that fit my needs, walked me through all of the finance details, answered all of my many questions, and treated me as if I were his "Mother"! I walked out of there several hours later, driving a 2013 Prius V. Courtney helped me move my personal belongings from the other Prius, and sent me off with a really good feeling that I had make the right choice! I will definitely reccommend him and Don McGill Toyota to my friends!

Tom and Brandon made my car buyer experience that...

Tom and Brandon made my car buyer experience that greatest I've ever had. They are so friendly and personable....I almost hated to leave the dealership after all the paperwork was done

I've owned 2 vehicles, but this is the first vehicle I've...

I've owned 2 vehicles, but this is the first vehicle I've bought for myself. My parents bought the others when I was younger, but it was time for a larger car. This was very stressful for me, but I felt Tom was very honest and upfront with all of the information I'd like to know about certain vehicles. He was honest and told me he didn't feel comfortable selling me a used Tahoe that I really liked because of the higher mileage because he knew this would soon be a vehicle I would grow into with my fiance, dog, and hopefully kids in the near future. I purchased a 2008 Toyota Sequoia, and I fell in love immediately! Tom knew what my budget was and pushed very hard to make sure my payments were affordable. I left there with an amazing Sequoia, a payment under what I orginally budgeted for, and plenty of room to grow into the car in the near future. I would definitely recommend any of my friends of family to Don McGill and to see Tom.

Mack Stephens is absolutely the best, most awesome sales...

Mack Stephens is absolutely the best, most awesome sales person in the world! I have bought all my cars from Mack and because of my recommendation so has my family and friends. I go back to Don McGill because of Mack. Don McGill is privileged to have Mack as a member of their staff. He is most definitely a great asset to your company and he is a keeper. Thank you Mack. You are appreciated. Don McGill has good customer service and everyone is friendly and helpful. I continue to recommend your dealership. Chaneta Lewis

I went in to trade my Mazda for a Highlander. My...

I went in to trade my Mazda for a Highlander. My salesperson was extremely helpful & worked with me to achieve my purchase. Additionally, the finance representative (Chris, specifically)I worked with was honest, straightforward, & helped me reach my desired price/payment. I was never made to feel pressure and enjoyed my experience with Don McGill!

I recently purchased my third vehicle from Tom Munoz at...

I recently purchased my third vehicle from Tom Munoz at Don McGill Toyota in Katy. Three email exchanges and less than three hours at the dealership and I was driving a 2013 CrewMax Tundra. My wife and I received the usual friendly and courteous treatment from Tom. We got a decent offer on our 2010 Camry and a good price on the Tundra. Well definitely be back to upgrade our other vehicle. The service department at Don McGill is also very efficient. They have performed the routine maintenance on our vehicles for over ten years in a very timely manner.

Purchased a 2013 Tundra from this dealership. Ask for...

Purchased a 2013 Tundra from this dealership. Ask for David Mckenzie. This was the best salesman and new vehicle purchase experience I've ever had. Would highly recommend!

Coming into this sale, I did not have full intentions to...

Coming into this sale, I did not have full intentions to purchase immeadiately, as I had asked my wife that the homework needed to be done to be sure buying a new vehicle was more practical than keeping our existing one. She did her homework, and had an excellent partner to help her. Mr.Munoz was excellent throughout the sales process, and I will strongly recommend him to any friends or colleagues that are looking to buy a vehicle.As long as this dealerships service is as strong as its sales is, I know we will be working together for some time.Lee

Mr. McKenzie went the extra mile to find the right car...

Mr. McKenzie went the extra mile to find the right car with the right options for my wife. He spent a lot of time in the test drive to review the extensive equipment on the car. This was very impressive.I appreciated his efforts to negotiate the price prior to the visit. Overall, the experience was excellent and the car is great.

I was looking for a used car and I visited your showroom,...

I was looking for a used car and I visited your showroom, I met Hamadi Kante and he has been very helpful right from the time we met, he explained me each and every detail and has followed up with me on my decision and helped me with everything which was required for me to take a decision to buy a car from you guys, he was very professional and courteous through out my interaction with him, I really appreciate the service he has offered me and my family.Many thanks for that!!!Hamadi - Thank you for all your help...

This was our first Toyota purchase, after a life long...

This was our first Toyota purchase, after a life long association with GMC and Chevrlolet. We did our research on the web and had pricing information, and then used the Toyota website to build the vehicle we were after. The dealer referral took us to Don McGill, and they were incredibly responsive in calling and setting up an appointment for the vehicle with specs that we wanted. At the dealership, the sales agent was friendly, knowledgeable, and listened very well to our needs. The exact vehicle we ended up wanting was not on the lot, but the agent worked to locate one in the metro area, and it was there for us to pickup at Don McGill within another day. The price was very good, we knew what the dealer invoice pricing was from our earlier web research, and the dealership cut us a very fair deal with minimal markup. We would recommend this dealership to anyone looking for a new Toyota. Oh, and we LOVE the vehicle!!

Tim was so much help. He kept showing me cars he thought...

Tim was so much help. He kept showing me cars he thought I might be interested in. He knew I wanted a car that would be dependable.I have never been to that dealer ship before,but I will recomend the dealership Don McGill to all my friends and family. Also I would highly recomend Tim Fogarty as a very good salesman to everyone. I'm really happy with the car I got a Toyota Matrix.I just love it. Everyone one was so friendly . Again thanks to Tim Fogarty and everyone at Don McGill Toyota at Katy Texas. Carolyn Meadows

Had a good experience. Sam did a good job of explaining...

Had a good experience. Sam did a good job of explaining the car history and insuring me that all issues would be handled quickly. The negotiation process was handled in a low pressure manner and I felt comfortable with the final sales price.

I was offered help as soon as I got in the drive way. I...

I was offered help as soon as I got in the drive way. I advised Robby that I was not there to buy but to find out my standing out regarding my credit. I adivsed him that I have a bad credit so I was there just to look. He anyways assisted me as if I was there to spend 200,000 on vehicles. Was nice, smile and listend to my requests.......In fact, I was not really there to buy....and I left with a 2013 corolla so you can just have an idea as how good job Robby and Kris did. Financial process it was painless and not waiting any of my time.

This is the place to go for an easy car buying...

This is the place to go for an easy car buying experience. Tom Munoz was very helpful in showing me what I asked to see and made the whole process easy from start to finish without the usual "high pressure" sales experience. I would recommend Tom and this dealership to friends and family who are looking for a Toyota.

I had an overall excellent experience at Don McGill...

I had an overall excellent experience at Don McGill Toyota of Katy. My sales person was the greatest Jacob Vailiaveettil he was very patient, knowledgeable and made sure that I was pleased every step of the sales. The Manager Todd Tessell was also very helpful. I think Don Mcgill is the best. I give them a 100+....

This is my 3rd deal with this dealer and Kris and Robbie...

This is my 3rd deal with this dealer and Kris and Robbie were great and made sure i was extremely happy with my purchase. Keep up the good work guys!!!!

I have to recommend Don Mcgill Toyota based on The very...

I have to recommend Don Mcgill Toyota based on The very friendly staff, especially Doswell Holt. We were not pressured into any vehicle but Doswell was very informative. My family is new in town and this dealership made us feel welcome. We are quite picky when it comes to buying a car and the staff is patient and hard working. We have not found the perfect car yet but Doswell has been a blessing to work with.

We got in and out and got exactly what we wanted in a...

We got in and out and got exactly what we wanted in a matter of hours! Very professional and I highly reccomend! Great work guys!

We came to Don Mcgill at Katy to check out some Rav4's...

We came to Don Mcgill at Katy to check out some Rav4's for me (a college student). It was to be my first car. After entering the dealership and driving around in our car to see what they had as luck would have it Robbie pointed us in the direction of their used rav4's. We stopped by and he went to meet us and showed us all the information we needed plus brought out 2 to test drive. After test driving a beige one that didnt feel right me he had actually gone around the dealership looking for anything even trade ins. Luckily it was amazing that someone had literally just traded in a beautiful 2007 black rav4 that hadn't even passed trough their inspection so we asked him to notify us when and if it would be ready for a test drive. This was on a friday so we left that afternoon and he called us early the next day and told us to come over as it was ready to see. We came and checked it out and loved it and eventually made an offer. What really sold me on buying here at Don Mcgill katy over some other deals around was literally Robbie. After over a year of checking out cars and taking my time to find the right rav4 I had always had either rude salesmen or pushovers. Robbie was enthusiastic, charismatic, super friendly, quite funny and honestly what made me decide to buy at that dealership. If anyone would need to buy a car PLEASE choose Robbie hes awesome!!!! As for Robbie, if you happen to ever read this THANK YOU!!!! for helping me with my first car and for a great shopping experience I will never forget it and sorry for making you walk and run around so much around the dealership :) If there is anyone I know who would want to buy a car ill send them to you. CHOOSE ROBBIE GUYS!!! :)

Happy with the car I purchased. Sales rep was not...

Happy with the car I purchased. Sales rep was not friendly and had an attitude. After we told him we were maybe interested in the car, he did not seem to care about us at all. He specifically told us that he did not need our sale, that he sales 15-20 cars/month and showed us proof. The sales rep was not honest.

I am very satisfied with the excellent service of Tom. I...

I am very satisfied with the excellent service of Tom. I am sure will recomended with more people.Thank you so much and I appreciate your service!!!Great

Excellent experience with Internet Sales manger Tom. I...

Excellent experience with Internet Sales manger Tom. I couldn't have asked for a better, smoother experience. Went in not expecting to buy, but after rest driving and discussing with Tom, we couldn't pass it up. Thanks Tom.

Si Nguyen and the entire staff at Don Mcgill Toyota were...

Si Nguyen and the entire staff at Don Mcgill Toyota were great. He gave us a great deal on our certified corolla. Chris Tate, the finance manager also gave us a very nice rate, even better than our credit union. Highly recommended.

I have bought a number of vehicles at Don McGill Katy and...

I have bought a number of vehicles at Don McGill Katy and routinely have my vehicles serviced there. Their sales and service staff have always been of the highest quality in knowledge, organization, friendliness, and service. My Toyota vehicles themselves have consistently earned my repeat business, and the Don McGill dealership has just contributed to that positive image and sense of brand loyalty I now have. I am happy doing business with them and recommending them to others.

Jacob was very good and profesional he paid attention to...

Jacob was very good and profesional he paid attention to what we wanted and awnsered all of our questionsAfter we gave him a description of our wants and needs in a truck the First Truck he brought us is perfect!

I just purchased two cars from them. Daryl was so...

I just purchased two cars from them. Daryl was so patience with us..he took his time to find out what we want in a car. They even called us the next day to see if we were satisfied with our cars. I would definitely go back for next car purchase. Don McGill Toyota is the one stop car dealership.

We have been deaing with this dealership since 2004 for...

We have been deaing with this dealership since 2004 for leasing new cars and have always been very satisfied with the sales and service personel. Would highly recommend them to anyone who is in the market for a new or used vehicle. Our salesman, Tom Munoz has been very helpful to us and our daughters.

Overall experience was GREAT! I was greeted and helped...

Overall experience was GREAT! I was greeted and helped by Larry Flowers who had a wonderful attitude and extremely patient and knowledgeable throughout the process.

Jacob is knowledgeable, efficient and a pleasure to deal...

Jacob is knowledgeable, efficient and a pleasure to deal with. this is the second vehicle I purchased from him and actually came back to Don McGill specifically because of him.

I had two priuses before and loved them. I purchased a...

I had two priuses before and loved them. I purchased a fusion hybrid 1 year ago and haqve wanted to get a prius ever since! I made a trip to Don Mcgill of Katy because of a referal from a freind. I meet with Tim Fogarty and he showed concren for both my wants and needs. We picked out a prius c and bought it. The experienc ewas incomparible to any I had had before. This store, salesperson are the best in 50 states. I am a lifelong Don Mcgill customer from now untill Tim is no longer there! I see that the right salesperson can make a huge difference in how smooth and easy the chore of buying a car can be. Thanks Tim And Don Mcgill!!

Si took the time to stay late showing my wife and I a new...

Si took the time to stay late showing my wife and I a new car explaining features, safety points, and long term benefits of owning a Toyota. He worked with us to get the price where it needed to be. Si projects an image of what a car salesperson should be.

My experience with Si Nguyen, and his manager at Don...

My experience with Si Nguyen, and his manager at Don McGil could not possibly have been any better. They were personable, friendly, caring, professional and motivated to give me the best deal they possibly could. I knew that by my experience with them, that I mattered to them. I came away knowing that not only as a customer, but as a person, they really seemed to care. I never felt pressured, and I never felt like just another customer. What more can I say.....I was and am very impressed with Si Nguyen, his manager, and Don McGil Toyota. I have already recommended them to two other people, and would definitely recommend them to anyone else in the future.

Si made buying my first car very easy. No pressure,...

Si made buying my first car very easy. No pressure, friendly staff, got the car I wanted for a great price. Would recommend to a friend.

I went to Don McCill today to look at the certified...

I went to Don McCill today to look at the certified vehichles on their lot. I was met by Donald Guillory and he was so helpful in answering my questions regarding the Highlander and the Avalon. He was not pushy but very informative. We hope to be able to purchase a vehicle in the net few weeks. Don was easy to work with and helpful!Andrea Huff- Katy

The salesman was very friendly and informative. It was a...

The salesman was very friendly and informative. It was a pleasant buying experience. The dealer followed up after the sale to ensure my satisfaction and any delivery service issued discovered after the fact were taken care of promptly.

The salesman was extremely pushy and unprofessional. When...

The salesman was extremely pushy and unprofessional. When trying to negotiate a deal, he initially told me he was not going to ask his manager. Then when he finally decided to ask his manager ( he wanted me to do the talking which I didn't mind). Unfortunately, I was not satisfied with the offer. So the unprofessional salesman threw his hands in the air and walked away yelling "I'm through with this" and never returned. Talk about poor customer service.

Vist In june. Was very please with purchase. Greg was a...

Vist In june. Was very please with purchase. Greg was a very knowledge saleman.I plan On a return visit To purchase another suv. My visit ATDon Mcgill was very very good. Can not thank Greg enough.I will refer My friends an family. Time was spent well. It wasWorth the trip. I got what I went there for. Thanks againGreg. This was a very thoughtful an caring saleman. Always answer the phoneThanks

Immediately when I pulled up was greeted, and taken to...

Immediately when I pulled up was greeted, and taken to the car that I was looking at. Si was very helpful on helping me figure out exactly what I wanted overall. I am so happy with my purchase and big thank yous to everyone who helped yesterday, y'all are great!

I had a great experience at this dealership. The last...

I had a great experience at this dealership. The last dealership I went to were no where near as friendly and warm as they were at Don Mcgill toyota Katy. They were very patient and were willing to work around my budget. The product itself was great and of good quality. They offered alot more than the other dealership I was at in terms of free maintainance and such. They also gave me discounts when I went to purchase accessories for my vehicle. The facility was clean and looked great. They had a waiting area where you can watch TV or read magazines as you wait. Si Nguyen offered me food and drinks while I was there and always checked to see if I was comfortable and kept me updated on the progress of the paperwork. The whole process from start to finish was a pleasant experiece for me and i would definitely recommend them to others.

From the second we called the dealership, we had a...

From the second we called the dealership, we had a pleasant and very professional experience with the dealership. We were eventually contacted by Jacob V. stating he will be our Salesman for the Sequoia that we were interested in purchasing. He described how the process was going to work and that the vehilce we were interested in on Friday via internet and phone, that it was still capable to be sold to others that may want it on Friday. He stated he would call me at 8:30pm that Friday night and provide a status of the vehicle. He did exactly that. He called at 8:30pm exactly. That prompt service in backing up what he said he was going to do really solidified and set the presedence on how our experience was goign to be when we visit the dealership the next day. When we arrived at the dealership, Jacob was right there to greet us, bring us to his desk, review our reason for coming, and make sure we were all on the same page. He was very curtious and interacted with our 4 year old daughter to make sure she felt important and involved in this transaction. The whole process was precise, efficient, and pleasant from Jacob, his Sales Manager, and Kris Tate, the Business Manager we completed the deal with. When we are in the market for another car, we will consider and reach out to Jacob V. at Don McGill Toyota in Katy, TX first!!!

I looked everywhere and almost most of the big...

I looked everywhere and almost most of the big dealerships in Houston , finally I found the car I really needed with a good price. Employees are all friendly and try to help.

I purchased a 20009 Mercedes-Benz CLS550C from Ed there...

I purchased a 20009 Mercedes-Benz CLS550C from Ed there were some miner things that needed attention Ed worked out all the issues and I Love my Car. He did a wonderful Job and will recommend him highly Call him at 832-772-1000 ask for Ed.

I purchased a certified Toyota Yaris from this dealer and...

I purchased a certified Toyota Yaris from this dealer and since I live near-by (about 5-10 miles) I usually get my service done here. On September 21, 2012 while practicing parallel parking, I found my steering wheel getting stiff at lower speeds after minutes of continuous parallel parking trials. At times, it was so stiff that I had to put all my energy to get the car out of parallel parking spot and then after driving straight at slightly higher speed, steering wheel used act normal. This happened quite a few times, so I took the car to this place on Saturday September 22, 2012. The service rep told me that they dont have technicians on that day, so they can check only on Monday and asked me to either leave the vehicle there or come back on Monday. I asked him, as my work place is about 35 miles away and since I leave early in the morning and return late in the evening, I wanted to know if they can provide me the replacement car as they mentioned during purchase of certified car. He said, they dont provide any replacement car even if I had purchased a new car from them and even after arguing with the Sales manager, the best they said they could do was to let me rent a car with their employee rate from Toyota-Rent-A-Car location. Finally, since one my friend offered to give a ride to work, I told them I will leave my vehicle and would like a call from Service Manager Chad on Monday (he was not available on Saturday). The service rep said that he will leave a note to the manager to call me with the updates on vehicle. I did not receive any call from him as I waited and then I called him around 10:30 AM to get an update, no answer or response to my message. Finally, I got a call from Johnny around 12PM and mentioned to me that they could not find any problem and could to duplicate the issue and asked me to drive with the technician to determine the issues. I said, since I am at work, I can get off at only after 5 and with rush hour traffic and all I would not be able to reach the location until an hour later. He told me that the technicians who work from morning will leave by 5PM, but will have other set of technicians after 5 PM until 8PM and they can ride with me. I asked him couple of times to make sure if they will be able to diagnose the problem if they ride the car with me. He said yes. I left work early and then went to dealer ship around 5:40 PM and have a drive with the technician. I was told by then available service reps, that Johnny has left for the day and so does the technicians. They all left around 5PM. I explained to him about the conversation I had with Johnny and I was told differently on phone. When Johnny was contacted, he told the sales rep entirely different story about the conversation. I got pissed off and told the service rep that I will never come back to that location ever.This was not the only time, they have behaved unprofessionally and neither cared about the customers. I had been to this dealer a week early to get the TPMS warning reset, as TPMS light came on couple of days after the oil change from this dealer. When I reached the location around 5:10 PM on Saturday, the service rep told me that all the technicians have left for the day and cannot reset it and asked me to go somewhere else to get air for my car tires. I was left speechless as he could have just taken my car to the back and filled the air, if he was any good service rep. I have decided to never go to either one of their locations in Houston/Katy.

MADE A 300 MILE ROUND TRIP TO THIS AWESOME DEALERSHIP...

MADE A 300 MILE ROUND TRIP TO THIS AWESOME DEALERSHIP (FROM AUSTIN, TX) FOR A SPECIFIC VEHICLE IN THEIR USED INVENTORY. INITIAL PHONE CONTACT WAS WITH JACOB WHO WAS - IN A WORD - EXCEPTIONAL! HE SAVED US A TRIP AS THE VEHICLE WASN'T READY FOR A TEST DRIVE; LET ALONE DELIVERY, ON THE DAY WE HAD PLANNED TO COME DOWN. JACOB KEPT IN TOUCH WITH US BY PHONE THROUGHOUT THAT DAY AND THE FOLLOWING MORNING TO LET US KNOW THE VEHICLE'S PROGRESS THROUGH THE SERVICE AND MAKE READY PROCESS AND CONFIRMED THAT IT WAS READY BEFORE WE ACTUALLY LEFT. HE SENT PICTURES - BEFORE AND AFTER - MADE US FEEL - LITERALLY - AT HOME; AND PROVIDED US WITH A LEVEL OF COURTEOUS AND PROFESSIONAL CUSTOMER SERVICE THAT NEITHER MY WIFE NOR I HAVE EVER PREVIOUSLY EXPERIENCED! CONSIDERING THE SIZE AND APPARENT VOLUME OF THIS HUGE DEALERSHIP - JACOB'S ATTENTION TO DETAIL ON THE DEAL AND HIS ATTENTION TO US WERE TRULY PHENOMENAL! WE ARRIVED HOPEFUL AND LEFT VERY, VERY HAPPY AND SATISFIED - EVEN THOUGH WE HAD PARTED WAYS WITH SEVERAL THOUSAND DOLLARS IN BETWEEN! I WOULD (AND GLADLY WILL) RECOMMEND THE DEALERSHIP AND; MORE SPECIFICALLY, JACOB, TO ANYONE AND EVERYONE I KNOW TO BE IN THE MARKET FOR A CAR BUYING EXPERIENCE THAT SURPASSES - SIGNIFICANTLY - THE COMMON CAR BUYING EXPERIENCE. THANK YOU SO VERY MUCH, JACOB V.! THANK YOU DON McGILL TOYOTA OF KATY!

I was out with my 17 year old son looking for his first...

I was out with my 17 year old son looking for his first new car. Johnny was there to help us every step of the way in this process. We told him the vehicle we were interested in and he had my son test drive two vehicles while he got our old truck's trade in value and ran numbers for us on both vehicles. When we were done with the 2 test drives, Johnny was ready to go over the numbers for both vehicles with us. My son got the car he really wanted. It was a very painless, easy process with Johnny. He was very friendly and helpful. I would highly recommend going to Johnny if you are thinking of purchasing a Toyota.

I had a wonderful experience at Don McGill! I live 2.5...

I had a wonderful experience at Don McGill! I live 2.5 hours from Katy, and it was worth the drive to make my purchase there. Mr. Zorrilla and Mr. Palmer were both very patient, informative, and professional! I got a wonderful deal on my "certified used" 2012 Avalon with only 1,240 miles on the odometer. My next purchase will surely start at Don McGill! They were wonderful to work with!

Alex was great to deal with. Was even able to get us a...

Alex was great to deal with. Was even able to get us a better deal on vehicle. Will definately return when looking for a new vehicle.

My wife and I purchased a Certified Pre-Owned Toyota...

My wife and I purchased a Certified Pre-Owned Toyota Highlander in January 2012 and had an overall very pleasant experience with Don McGill Toyota of Katy [Houston, TX]. I had submitted a high rating via this website back in January 2012 for that purchase, starting with the pleasant experience our salesman Jacob Vailiaveettil had provided throughout the experience and purchase.As we have teenagers, recently I again needed to look for another vehicle this same year and again just 6 months later, we purchased another Certified Pre-Owned Toyota Highlander in July 2012 - again from Don McGill Toyota of Katy [Houston, TX] and again from salesman Jacob Vailiaveettil. Again, with Jacob Vailiaveettil [sales representative] we were very pleased with his attentiveness, his respect for our time, and overall his concern for the ultimate customer experience. Clearly, Jacob Vailiaveettil understands the importance of customer service. I would highly recommend anyone looking for Toyota vehicles to go to Don McGill Toyota of Katy [Houston, TX] as you will likely experience the same level of professionalism. And even though many of their sales staff surely are trained in customer service and respect, I would ask for availability of salesman Jacob Vailiaveettil.Since our 1st Highlander purchase mentioned above, we have also had the first service department experience [routine fluid maintenance] and we must comment also with a very high degree of satisfaction. The very friendly service staff and overall attention to the customer doesn't just happen and particularly I would like to call out Eddie Marlow as he went out of his way to guide my wife through the service experience to the point where she was significantly impressed. Lastly, I was also pleased to get a return call from General Manager Michael Hartmann as I called him to thank him. Clearly Michael Hartmann is providing leadership and setting the tone for the sales and service teams to take care of the customer, one day at a time. I also felt the process with Vada Caccamo [finance manager] was easy compared to past experiences we've had with other dealerships. I was pleased that Ms. Caccamo seemd to respect us as the customer and she was very prepared and answered any questions we had. I was also introduced Sales Manager Delano Palmer in the process which was a good way to close the overall transaction. Sometimes the salesman in these deals has their sales manager somewhere behind the scenes but not at Don McGill Toyota of Katy and Delano Palmer was front and center supporting Jacob and us as a customer. We were very impressed with both vehicle purchases, the 2nd purchase was just as good or maybe even better than the 1st purchase and we are very pleased with what we're expecting in the way of future service department visits.

My name is Ava, I went to Don McGill Toyota on Sat....

My name is Ava, I went to Don McGill Toyota on Sat. 8/4/2012. I was hesitant because I've had bad experiences with other large dealerships. I am really glad I went. I was referred to Mr. Joseph Hadi, he is awesome! I purchased a pre-owned Corolla and was there less than 4 hours! Totally amazing! He treated me with respect and helped me get into a quality car that I desperately needed. Even the fiannce guy Mr. Lopez was great. They have just gained a lifelong customer! Would recommend any and everybody to this dealership ask for Mr. Hadi.

I came in to look at a used truch and i stumbled across...

I came in to look at a used truch and i stumbled across hamady. He was extremely honest and upfront about all the details about the trucks they had. He helped me so much and it really felt like he cared about getting me a deal. Very genuine person. He helped me through the whole process and made me very comfortable in buying the truck with no regrets. I am very pleased with this dealership and especially my salesman hamady. Go see him hes the best!

I walked into Don McGill with 45 minutes to buy a truck....

I walked into Don McGill with 45 minutes to buy a truck. I walked into dealership and told sales rep what I wanted to pay and handed him a print out from another dealership. After a few minutes the deal was done and I was out the door. I got a GREAT price on the 2012 Tacoma Double Cab w/ Sport Package. There were 3 Toyota dealerships in the Houston area that were willing to sell me the Tacoma at that price, Don McGill was the only one with the truck and the package I wanted ready. I am very pleased with my experience dealing with Don McGill Toyota of Katy!

The Sale person Blanchard Layton was extremely heplful,...

The Sale person Blanchard Layton was extremely heplful, patient, professional and curtious with assiting me in my purchase, the transaction was smooth and he was not pushy. He took the time to explian everything and now I'm happy and excited with my new car. The customer service at Katy is outstanding.

Would not work with us on price at all. Didn't care about...

Would not work with us on price at all. Didn't care about any negotiations. Passed us of at least 4 times and didn't care about us as customers.

I bought a certified car from them. That car has some...

I bought a certified car from them. That car has some problem and they told me, We take care of that but they didn't. I leave my car over there for 4 days. After that just one thing change. My car's A. Gasoline went down!I don't recommend this dealership special for certified car or for service.

I would definitely buy another vehicle from Tim. As a...

I would definitely buy another vehicle from Tim. As a salesperson myself; I appreciated his calm , no hard sell approach. He accommodated all of my requests and exceeded expectation.

When my wife & I went into the dealership, I wanted...

When my wife & I went into the dealership, I wanted her to ride in the Tacoma to see if she would like the truck. I really did not intend to buy a truck. We met Tim, drove 3 vehicles trying to decide if I wanted one, and if so, would it be a 2 wheel drive or a 4 wheel drive. We bought a 2 wheel drive and Tim was knowledgeable, patient, and friendly. Thanks

When I knew it was time to start looking for a new car,...

When I knew it was time to start looking for a new car, Don McGill was the first place I went to. I was a little nervous of that "used car salesmen" stereotype and was afraid that they would try to eat me alive like vultures...but that wasn't my experience at all here. Tim Fogarty approached me with nothing but willingness to help and not push. He made the experience not seem so scary like I had been picturing it my head, and instead he made me feel very comfortable. I told him I was looking for a 4Runner and what my price range was. I test drove some 4Runners they had, but unfortunately none of them really fit me. I guess I didn't really know what I was looking for after all, but thought I did. Tim was awesome because he read me like a book! He could tell that my husband and I were a young couple in our late 20's and wanting to start a family. After going home disappointed that I didn't find anything, Tim called me the next day and said he had something "in mind" for me. I thought it wouldn't hurt to go and look to see what he was talking about. My husband and I drove over there the next day after work and Tim had pulled up a Highlander Hybrid for me to test drive. I thought, It's no 4runner, but I'll give it a try. I LOVED IT!!!! It was exactly what I needed, and the fact that it was a hybrid was a plus!!! I knew that was the car for me thanks to Tim! Also, thanks to Chris Tate in financing, we were able to finance it to where it would be in my price range. I definitely recommend Don McGill Toyota of Katy and appreciate how effortless Tim made the experience for me. I can't thank you enough!

Going to Don Mcgill Toyota of Katy is probably the second...

Going to Don Mcgill Toyota of Katy is probably the second best decision I've made all year (My daughter being the first). I learned something about myself and I learned that buying a car can be a great experience if you find the right salesman. If you are looking for a car and want to be treated fairly by a straight shooter than Ricky B. is your man. He went out of his way to give me and my wife a great deal and even helped us in the finance office. Through pride smashing and miscommunication he stayed professional and honest. I will never again use another salesman as long as he works with Don Mcgill of Katy. Thanks Ricky for selling me and my wife our vehicles and staying patient when I was not. Till next time..

Don McGill Toyota of Katy, Texas made our car-buying...

Don McGill Toyota of Katy, Texas made our car-buying experience as easy and hassle-free as possible! We purchased a used vehicle from Tim, who was absolutely wonderful, working with us to make our experience quick and easy! He was very professional and friendly which also made the experience comfortable and relaxing. We have never before experienced car-buying this easy; I would 150% recommend visiting Tim at Don McGill Toyota of Katy! Thank you Tim and Don McGill Toyota for an excellent vehicle and car-buying experience. I thoroughly enjoy my "new" used Dodge Ram 1500!

I have been contemplating buying a car for over a year...

I have been contemplating buying a car for over a year now. The only problem is that I have had horrible experiences in the past from other dealerships. On Saturday, I worked up my nerve to go to Don McGill Toyota. The first person I spoke with was Berwyn Lagrue. WOW! He made me feel welcome at the dealership. He was very friendly, not like other pushy, rude salesman I had experienced in the past from OTHER dealerships. Berwyn made my experience so pleasant that I decided to leave that day with a Toyota Rav 4. I've had my vehicle for a few days now and am just so happy with it and especially the overall positive experience I had at Don McGill Toyota. Thank you so much Berwyn Lagrue and Kris Tate and Don McGill Toyota for giving me EXCEPTIONAL customer service. I am a 100% satisfied customer of this dealership!

I dropped my car at this location at 8am for checking...