Don Jacobs BMW

Amazing Customer Service

It has always been such a hassle to have my car serviced, until I came to Don Jacobs. Now, having my car serviced is such a pleasant experience.

Patron Hatcher is a liar!

03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried on buying it because it was out of state, but this is coming from a reputable dealership so I believed and trusted everything that Patron said about the vehicle. He stated there were no dents, dings or major scratches, that was a lie! Vehicle was in a minor collision, he stated that all panels and body work are aligned and colors match, that was a lie! My front bumper, fenders, and hood are all different color whites! Patron is a fraud, a con-man, a liar. He will tell you what ever you want to hear just to make the sale. DO NOT DEAL WITH THIS SALESMAN!

Robbie Slusher is a benchmark for Five Star Service!

BMW ranked number one in the world's most reputable companies in 2015. Excellence is Lexington's Don Jacobs standard of practice. I can attest to their high level of professionalism and care which I have always received from purchases to maintenance. My BMW Service Advisor Robbie Slusher is a benchmark for Five Star service!

Horrible

I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy treats me like I'm stupid doesn't even let me see the car that I am interested in before he starts running numbers and talking numbers. When I find another car that I like I test drive it to check it out and the whole time he's hovering over me like I have no idea what I'm doing because I'm a woman. I was highly insulted. Had no answer from finance, he told me he would contact me that Monday only to never hear a word from the dealership. I ended up going down the street to another dealership who gave me exactly what I wanted at the right price with no low ball on my trade. I will never go back here nor will I recommend them to anyone.

EXCELLENT SERVICE AND ATTENTION

I RECEIVED GREAT SERVICE FROM A VERY EXCELLENT STAFF THAT WAS VERY PROFESSIONAL. ROBBIE SLUSHER WAS VERY ATTENTIVE AND PROFESSIONAL. WOULD HIGHLY RECOMMEND TO ANYONE NEEDING BMW SERVICE.

Robbie Slusher: professional, exuberant, and caring!

We've bought several BMWs from Don Jacobs and though the service throughout the buying process was wonderful, the service we receive through the service department is the real reason we come back. We actually live closer to other BMW dealers, but drive out of our way to come to Don Jacobs.I specifically request Robbie Slusher when my car needs serviced. He's professional, friendly, and has an exuberance about him that actually makes being in the service department enjoyable. Throughout the time that I've known him, he's quickly gone from acquaintance, to a friend, and now to family. He treats us much better than we probably deserve & works so hard to keep an energized atmosphere within the dept. I would HIGHLY recommend him as your next service representative. He's smart, knowledgable, and works diligently to provide updates regarding your service. We love him and would ultimately go elsewhere if he ever decided to leave.

Don Jacobs BMW

I have had the good fortune to have had 6 different BMW's from Don Jacobs BMW over the last 21 years (I still own 3 of them) and would recommend Don Jacobs BMW without hesitation to everyone who is interested in owning or servicing their BMW. Robbie Slusher is the service manager I last dealt with (he is terrific) but I have had experiences with many before him and they are ALL SUPER-PROFESSIONALS with impeccable integrity and outstanding knowledge. In summary, Don Jacobs BMW is THE PLACE TO GO if you want to drive and maintain your BMW and you value peak performance and exceptional service.

So HAPPY Lance is back!!

So happy that Lance Smallwood is back at BMW service! He is a great guy, professional, and always takes fantastic care of my BMW service needs. Definitely ask for him next time you are at Don Jacobs BMW Service!

Tim Davis is Fantastic.

Experienced a water pump issue while en route to Virginia from Indianapolis. Tim was there with us from start to finish and had us on the road first thing the next morning (much to our surprise), even though we brought the car in just before close.Thanks to Tim we only missed half a day of riding. Can't thank him enough.

Tim Davis is AMAZING!!!!!!

I have taken my vehicle to the BMW dealership and each time I go to Tim Davis because he is great to work with. He always makes sure that the service on my car is being taken care of and completed properly. Tim also provides my vehicle with a wash and last but not least Tim communicates with me during the service on my vehicle and also does a check up on my vehicle after the service has been done. I highly recommend Tim if you are visiting this dealership for any service.

Always helpful and go above and beyond

I have taken my car to Robbie at the Don Jacob's BMW service center several times and he is always great to work with. He makes sure to address all of my concerns, calls to follow up the next day and even re-washes my car if its not perfect! Robbie has a great attitude and is willing to help in any way he can.

Lance Smallwood is AMAZING!!

We have bought several BMW's from Don Jacobs in Lexington. We are very satisfied customers. Lance Smallwood has always been our go to person in the service department. We live 4 hours away from the dealership . Lance is so accomodating when we have to bring our car in for service or minor repairs. He always listen to our concerns and No is never an answer. He gives us a car immediately and call us immediately when car is ready. Lance is very knowlegable about each car we have ever driven. He even shows us new things on our car each visit. Thanks Lance you are awesome!!!

Great Sales Experience

I recently purchased a pre-owned car from Kenny Cross at Don Jacobs in Lexington. Kenny was recommended to me by a friend who recently purchased a car from him. My sales experience was absolutely wonderful. I called the store and asked Kenny to see a very specific vehicle listed on the company website. Kenny had the car ready for viewing immediately after arriving to the dealership. After the test drive, he showed me the cars features, paired my cell phone for bluetooth, and even set my home navigation screen. The entire expereince was wonderful and defintely stress-free. I could not be happier with my choice of car and how Kenny treated me. I will definitely purchase my next car from Kenny Cross and Don Jacobs.

EXCEPTIONAL SERVICE!!

Don Jacobs has the BEST service department! I live two hours from the dealership but Tim has never failed to accommodate me. He always greets me immediately and is so professional! He goes out of his way to see that I am checked in immediately and has a loaner car waiting for me. He thoroughly explains any services performed. I can't say enough good things about Tim. He's the best! It is always a pleasure working with Tim!Tammy

Sales personel just want a sell.

Arrived at the dealership to drive a car at 12:34, the sales person didnt have it ready, kept us buisy till it was ready to test drive. I test drove the car at almost 1:00 pm. Liked it and then tried to get the loan through our frozen credit due to Anthem "breech". Put almost $2000 down on the car and waited. Left the dealership to pick up kids from school at 1:54pm because it took them that long to tell us about the freeze. Got the credit unfroze for DonJacobs to use. Picked up kids at 3:21 pm. Drove back to dealership almost an hour away, over half way there get a text to not come back for "several" hours. I texted we would go to the movies, also my husband would need to unfreeze the account for the bank they used and give them access. The dealer texted back he didnt need it. Movie ends, we occupy kids, go back to the dealership at 7:30pm! Our sales guy was gone. They needed the code after all, would not give me my money back, let us take the car home at 8:36 pm. We unfroze the account again, costing us $20! Its the next day and 9am 3 hours till24 hours later and still no call. This is an honest response, they have offered us no discount on the car either for all our trouble, just let us drive it home. I am definitly having second thoughts about this place. I would not recommend it if you have a security freeze, they lack communication between employees and buyers. Bad customer service!

Great Team Members

Tim Davis is always available to help me in the most accommodating manner. He completely understands my limitations on time and is more than willing to work with me. Thank you for having such wonderful team members at the BMW Service Center.

Exceptional Customer Care

The service department at Don Javobs BMW far exceeded my expections. Robbie made certain I understood the service notifications before any maintenance was completed (my first service visit for my X3). He took extra time to answer ALL my questions. He even made sure I had transportation so I could enjoy my day off and time in Lexington shopping at the mall. He contacted me promptly when the car was ready and once before to update me on service needed. I was so pleased with my exceptional service and Robbie's willingness to assist, that I have shared with friends, especially those that enjoy driving BMWs. I will continue to use their service and recommend it to others. Thank you for making me feel so special...keep up the great work!

Fast, friendly service

I recently re-located to Lexington. I have owned 3 other BMW's in addition to my current one. I had the best service experience at Don Jacobs BMW than I have ever had from any other dealership. My car was serviced in a timely manner and all of the staff was incredibly friendly. I do not dread have my car serviced anymore!!

Excellent Customer Service

My service experience was great. Jeff was wonderful to work with. I brought my vehicle in for service in the morning and was given a loaner car. Picked up my nice clean vehicle at the end of the day! Jeff was great from start to finish!

service

We're on our fourth BMW from Don Jacobs with Patron Hatcher. We have had excellent service each visit, including spontaneous stops over simple things.

Great Service & Parts team!

I bought my 2005 BMW 330i from Don Jacobs a few years ago and while it hasn't had many issues, Tim has always been there to get me fixed up and back on the road quickly! I have also purchased parts from their friendly parts staff and they are always helpful and knowledgeable.

Always Great Service

I have been helped by almost all of the guys in the service department and they have all been great. Robbie, in particular, has been terrific - even delivering my keys to me when I left them at the dealership! I'm always kept informed of progress and provided with a beautiful, new loaner car for the day. Happy to recommend this dealership.

Great service! Smooth Process!

My BMW was in for service and a recall. Jeff Smith was fantastic from start to finish. I was able to schedule my appointment when I needed too and everything was taken care of from there. Jeff was very friendly and helpful. I waited in the customer lounge while the service was being performed and he kept me well informed. After service was completed my invoice was reviewed with me and I was on my way! Thanks again for the car wash! Jeff Smith is a great asset to your company!

Great service with great people

My BMW x3 has had several problems. The service team at Don Jacobs has made these issues tolerable. Tim Davis has gone over & above helping me get thru these issues. He has even gone as far giving me his mobile phone so that while traveling I could call him to check & see if the problem was normal. This is my second bmw & I can honestly say I bought it because of the service & will probably another one because of people like Tim. Jan Taylor

Service Review

I was helped by Jeff and he was very helpful with all of my needs. He cared about what I was there for and the concerns that I had. His customer service skills were great and I appreciated the customer lounge area with the snacks and beverages.

Robbie Slusher... best customer service representative

Robbie Slusher is the best possible customer service representative. He is friendly, enthusiastic and so helpful. He kept me constantly informed of my service situation each step of the way. He offered a comfortable seating area with snacks and beverages available while I waited for my car. He is such a great asset to your company's customer service face to the public. Wish there were more like Robbie in any business!

Brought BMW320xi 2015 and got best deals in town

I was planning to buy a Mercedes Benz or BMW. I visited total of 3 dealers in town i.e. Auto Plaza, James Motor Company and Don Jacobs. Out of these 3 dealers, I found Don Jacobs to be best.Gary joyner helped me with the BMW 320xi 2015 model. He is really good guys who guided me through all the details and options I had. He also suggested what will best work for me. I took suggestions from few friends who are experienced in finance and on comparison, they suggested Gary Joyner gave all good information and best deal. I will recommend Don jacobs BMW and definitely recommend Gary Joyner. Visit the place and have a positive experience yourself.

Thank you

Don Jacobs service is the best! Tim was my representative, kept me informed throughout the whole process, and even called me after I picked up my car to make sure that everything was ok. I will definitely return! I'm

Best service by Dr. Goetz

I do not drive a BMW .. I drive a VW diesel(s) and have for 35 years. I owned a VW repair service for 20 years and finally got out and sold the building in 2003. I buy new cars or "certified" VW's. Since closing my garage I return to the dealership for repairs and maintenance. I send my wife or daughter to the service area and the service reps call me for authorization and/or discussion about needed or preventive maintenance. At times my wife calls me and tells me what was done even if I did not authorize the repair I know it was needed otherwise it would not have been done. I trust my service reps; Merit, Brian and Eric AND the mechanic that works on my car(s); Kirby. My families relationship with the service advisers and our trusted mechanic has developed over the years. I trust these guys. The End.

Service for a "Check engine light" issue

Robbie Slusher, was very helpful. He had a loaner ready when I arrived and contacted me to update me on the progress of my vehicles repair. My car was washed when I picked it up and he followed up with me again a day later to make sure I was completely satisfied. We have bought several cars from this dealership because of the quality of people that they employ. I have dealt with everyone in their service department and I can honestly say they all appear to truly care about customer satisfaction. Everyone (except for Nate in finance who I did find to be very rude) is knowledgable, respectful, and courteous.

LOYAL AND FRIENDLY. QUICK AND EFFICIENT.

Ask for Robbie! Throughout my experiences and times of desperation he's always been nothing but helpful. The service I've received from him and the concierge was well over my expectations. My vehicle needed some service during the work week, so they were able to lend me a loaner car. When I picked my car up a few days later not only was it running smooth but the car was detailed, looking brand new. Definitely worth a repeat visit, let's just hope not in the near future.

Cant trust a service department that lies to you.

I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach the service department to make an appointment for my BMW. I tried 2 times using my cars service connect and also placed multiple phone calls. Each time the operator would tell me there is no Service department member available. So I left messages and voicemails to have my call returned with no luck. After 4 days of not having a call returned which included a message that was supposed to be delivered to the service manager, I was able to finally reach someone to make my appointment.I was told that my appointment would take several days due to the nature of the recalls that needed to be fixed as well as some other minor issues. Due to the length of the service I was told I would be getting a loaner vehicle. I told the service department rep that I needed to bring my vehicle in a couple days early to drop it off since I would be unable to drop it off on the day of the appointment. They told me that was fine and that they would have a loaner ready. So I get there and drop my car off fully expecting a loaner vehicle only to be told I couldn't have one. The reason is that I was dropping my vehicle off early and they couldn't give me a car until the day of my appointment. This severely left me in a bind. This was in no way indicated on the phone when I made my appointment as I was told a loaner would be available. I had no ride home and now had to make other plans to get to work for the week. When I asked for a ride home since I was lied to about the loaner vehicle the service representative told me "Well, we can give you your keys back and you can take your car." I found this response to be very rude and highly unprofessional.Due to the unprofessionalism and being lied to, I can pretty much guarantee that my next BMW will not be coming from Don Jacobs. While I cant place any blame on the sales department, the rude way I was dismissed by the service department has left me feeling that my business and referrals are better suited for another BMW Dealer.

RUDEST SERVICE CENTER I HAVE EVER DEALT WITH

I must say I have never dealt with a worse service dept. in my life! Dan Trisko is only worried about quitting time and does not want to help you at all. He refused to give me his last name when I finally had had enough of his crap. He was sure to give me his bosses name though with no hesitation. Which was Joe Sullivan!! He was also rude and told me keep in mind that you did by a used BMW.. "A 2009 BMW X5 with 60,000 miles on it. Really!! So unless you by brand new and let them take advantage of you don't buy BMW! I will never ever by another BMW and I will never recommend DON JACOBS BMW to anyone. This dealership SUCKS!!

excellent service - call you by name and make you feel welco

I have an older X5 and the service department has gone above and beyond helping me through some difficult repairs. I won't hesitate in coming back.

Thank You

Tim, Dan and the rest of the crew always go above and beyond to provide great service for our cars! Tim even came in early one morning to meet us for a service appointment so that my daughter could get to work on time. Thank you!

Prompt and courteous

I have had my 535ix for 18 months and have been to the dealership several times for regular maintenance and for minor repairs of problems that I caused. Each time Robbie S. has been exceptionally accommodating, making sure my vehicle was turned around as quickly as possible, and communicating clearly during the vehicle stay. If I had a job opening to offer him I would do so (you better watch out Don Jacobs!).

Feels like home & Treated like family, *service dept.

Best service dept. I've ever experienced! Robbie is the ONLY reason we remained with BMW over Audi. He's a true asset to the dealer!

Reliable consistent and friendly

Thank you Tim for taking care of our BMW service needs. You are a 5 star performer. Will recommend Don Jacobs BMW to all. Always a warm welcome when visiting the BMW service department.

Great Service

I had a great service experience at this dealership during a trip from our home in SC, when our car overheated on the interstate. Robbie went above and beyond getting our car repaired, set us up with a rental car so we could finish our trip and had the car ready for us to pick up as we passed back through Lexington, KY. I want to thank the BMW service team at Don Jacobs for going out of their way to allow us to finish our vacation with as little interruption as possible. Thank you again, you guys were great!

Outstanding Service

Don Jacobs service is the best. Tim will go out of his way to make sure that you are completely satisfied. He explains everything thoroughly and clearly so that you can easily understand. Everyone that I was in contact with at the dealership was more than friendly and helpful. I will return for service in the future without a doubt.

Always friendly and helpful

I have used the dealership for many years. In all that time, I have always had very personal and friendly service. I am greeted by name when I arrive. I get a phone call with progress on my car and when I can pick it up. On a recent visit, I had an issue with the extended warranty company. Robbie worked very hard with the warranty company and really went to bat for me. In the end it all worked out and I was very appreciative of Robbie's diligence and patience as I got frustrated with the process.Great dealership and wonderful service department.

Great friendly staff

I brought my BMW in to have regular scheduled maintenance. I appreciate the way I was kept updated about the status of my car and thought the follow up call the next day was such a nice touch. Robbie did a great job taking care of all of my needs. I will continue to bring my car to Don Jacobs anytime my car requires service or is in need of repair. Overall, I had a wonderful service experience that you just don't get anywhere. Thank you.

Great Service

I brought my car in for service. Just thought you know the service was great and Tim Davis was very helpful and friendly. I will definitely tell my friends about Don Jacobs and the great service.

Outstanding Customer Service

I have been an Old Don Jacobs customer for over 20 years, and I am long overdue in praising their service department. Both Dan Trisko, and Joe Sullivan in the BMW service department always go above and beyond to make sure that my car is fixed right and on time. In my last experience there, I needed my car back for a trip very early the next morning. I was not able to pick it up from the dealership, as it was not going to be ready until later in the evening and I had a previous commitment. Dan stayed late of his own accord and delivered the car to my house and picked up the BMW loaner I was driving. That is service! I always feel very well taken care of at Old Don's service department, and frankly, Joey and Dan are a big reason why I have been such a loyal customer. I know I can trust them, and that goes a long way in any business dealing. Thank you Dan and Joe for taking care of me and my beautiful car!

Awesome.

While traveling through town I had a flat tire and showed up at dealership unannounced with no appointment. The service writer promptly greeted me and took care of my problem quickly and efficiently. Thank you for not allowing this to ruin my trip.

Spent 2 months trying to get my tires right at a supposed...

Spent 2 months trying to get my tires right at a supposed "tire center". I got frustrated with them and made an appointment at Don Jacobs. Within 1 day they had my 2004 545i BMW running like new. I even had a couple of follow up calls from Robbie Slusher to make sure I was happy with everything. I would highly recommend them to anyone.

My name is Rebecca Feasby and I am posting this for your...

My name is Rebecca Feasby and I am posting this for your most fabulous service advisor Dan Trisco. He is wonderful above and beyond since 2008. Excellent!

I went to get my 2011 X3 serviced. Dan was amazing as...

I went to get my 2011 X3 serviced. Dan was amazing as always. I test drove the new 2014 435i and ended up trading in my X3 for a new set of wheels! The sales department was great and no pressure and the service department delivered on everything. I love Don Jacobs and will continue using them for all my vehicle's needs.

This was my first visit to Don Jacobs service department...

This was my first visit to Don Jacobs service department and dealership in many.... years. I have been a true BMW Store customer for several years as I am on my 3rd BMW currently. Robbie was extremely pleasant, caring and provided excellent customer service. He provided contact information, an estimate of the repaired vehicle and professionalism. The service was done in a timely manner with excellent communication. This was a pleasant surprise since my last visit at the dealership. Robbie was excellent to work with and would certainly return to the service department. I commend the positive changes and wonderful employee representatives.

The service department at Don Jacobs is top notch. They...

The service department at Don Jacobs is top notch. They always go above and beyond to help me. I will never go anywhere else for service. Thank you to the entire staff!

I am extremely happy with the service that I have...

I am extremely happy with the service that I have received at Jacbos. Dan Trisko is very responsive and is also great a follow-up which I really appreciate.

I had shopped around at other local dealers including...

I had shopped around at other local dealers including Mercedes, Audi, and Lexus. The customer service andtreatment I received at Don Jacobs was far better than any other store. I was amazed at how arrogant the otherstores were. I don't typically respond to sites like this, but felt it necessary. For every 100 satisfied customers, thereis always 1 that you can't make happy. And unfortunately, those are the ones that post on these sites, anonymouslynonetheless. I just felt it important to let people know how great these guys were.I visited the store 3 times before buying. The first visit, Johnny took the time to show me 3 different cars, review theoptions, and drive all of them with me. I met the Manager, Mark Adams, who was very friendly, not pushy, and understandingthat I had to go through my own process. Once I did purchase, the finance experience was excellent as well. Nate presented me options, let me know that the options were completely up to me, and explained everything very clearly.I should have gone to Don Jacobs first. 2 of my coworkers drive BMW's and had recommended this store to me. Notonly is it the best vehicle on the road, but the folks at Don Jacobs were great to work with. I have recommended themseveral times already.

The entire service team at Don Jacobs is impeccable! Dan...

The entire service team at Don Jacobs is impeccable! Dan Trisko goes above and beyond. His care and attention is first class with a fine tuned knowledge of the BMW vehicle, the service center capabilities and the history, maintenance, warranties and general care and condition of my car. I can expect as little inconvenience as possible knowing that Dan will follow throughout every step of the process from the first call until I check out and escorted to my newly washed vehicle. Dan provides value to me because he sets high but realistic expectations, communicates well and always has my best interest at heart. I can count on him for his integrity, commitment and professionalism.

From my experience working with many different dealers in...

From my experience working with many different dealers in the several different cities where I have lived over the years, I have found that the folks at Don Jacobs are the best. I have worked with both the BMW dealership as well as the Honda dealership. Everyone that I have worked with is courteous, professional, and very customer service focused. I had the good fortune to connect several years ago with Grant Rizzo in Sales when he was at the Honda dealership and found him to be an outstanding sales professional. I continue to work with him now that he is at the BMW dealership. His focus on customer service and going "above and beyond" is truly appreciated. While I have not had any significant maintenance issues with any of the BMW's or Honda's that I ahve purchased through Don Jacobs, when I have had my vehicles in for routine service I have found the service teams at both dealerships to be very professional.I am pleased to give the Don Jacobs family of dealerships my highest rating.

I was in KY for a horse show, my tire gauge alerted me to...

I was in KY for a horse show, my tire gauge alerted me to an issue. I went to Don Jacobs' service department, without an appointment, they checked my car and found a shard of metal in one of the back tires. They didn't have a tire in their inventory so called other tire suppliers in Lexington to find a tire for me. They were unable to locate one. At that point Michael started looking at the cars in the lot and they found the exact tire needed. Since it was going to take some time to make the switch Don Jacobs gave me a loaner car. The next morning I was able to pick up my car with all the necessary repairs completed. I drove home safely to IL thanks to Micheal's tenacity. I highly recommend Don Jacobs and hope this review is helpful to those looking for an honest and reputable business.

i was going there for some time now and was very...

i was going there for some time now and was very disrespected by the service manager, they charged me tons of money and over charged my company for doing the fixes and once when i had to come out of pocket to pay they over charged me and told me my business is no good to them, and being told in a tone as if i was a child, as for the repair work being done it was a terrable, i had to return my car everytime they could never fix the problem correctley they were just too busy worried about ripping off my company seems like. i will never recomend them to absolutley know one after i was talked to the way they did, very cocky people for a group of EMPLOYEES. i belive they need a visit from the BBB and then well see how there customer servace has changed

This is the worst car dealership in Lexington or for...

This is the worst car dealership in Lexington or for Kentucky for that matter. The salesmen are arrogant and make fun of other customers. During a recent purchase of a brand new BMW, the salesman said he loved taking money from people from Eastern Kentucky because they don't care about money. The salesman was insulting, condescending and I should have walked away from this disgraceful dealership as it was my first brand new car purchase and while the car's okay, it has a stigma because their sales team is just awful. Lead you on, lie to you, do whatever it takes to get your money. A direct quote, "I don't care if I sell you this brand new BMW because I get paid either way." Seriously??? Spend your money anywhere but here, you'll be glad you did.

I have been searching for a 2003 BMW 525I, with low...

I have been searching for a 2003 BMW 525I, with low miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told this particular vehicle was just traded in from a gentleman from florida and was not serviced or detailed for sale yet, but I could come in to see it. I took off work on friday, drove a hundred miles to view vehicle. The vehicle was in good shape but dirty. I drove vehicle, had it taken to their service department, were I met with technician and Jason to go over repairs. I was given the print out of repairs, as well as the detailing, dent repairs and the bill of $1427.00 that they were allegedly spending on this vehicle ,before they sold it to me. The Price we agreed upon, was including the complete reconditioning of this vehicle, which was more than I had figured, but with the vehicle being in tip top shape, when they were done, would be worth it to me. I had already secured financing, called them on monday 03/28/2011 to verify my funds, as well as insurance coverage. I received a call on tuesday 03/29/2011 that the vehicle would be delivered to me Wednesday around 12;00 and Jason informed me that the mats were on order. I received the car at 1;30 on wednesday 03/30/2011 as promised. This is were their true colors came out. It had snowed that morning and the car was dirty when it arrived. I mentioned the mats to Jason and he again said they were on order. There was no temporary tag on vehicle but the original customers tags still on car. I wonder f he would be upset if he knew that his tags were still on being driven around by a stranger? Completely illegal in any state! I took vehicle home and washed it off to find that it was still filthy. The original mats had been cleaned and soaking wet, smelling mildewed. The alleged detailing, carpet cleaning, dent removal and touch up had not been done. The vehicle was in the same condition as the week before. I called Jason and he said "if I'm ever in Lexington the car wash is Free", Laughing! I now wonder if any of the alleged reconditioning had been done and took it to a local dealership. After inspection by another source I e mailed Andrew and he passed it off to Jason. Jason said my Temp Tag is in the mail and they would look at the dents if I come back there. I waited for this car to be completely done, so that I wouldn't have to go back again. Again, I paid for all of this up front! In closing, I would advise against trusting this dealer and I would drive out of my way not to do business with them. I guess they figure that since I'm out of state, they don't have to deliver as paid for. But with the age of the internet, I will do everything within my power to help any family spending their hard earned money, not to trust a dishonest group of individuals as this store.

Worked with Dan Trisko in Service, and he went above and...

Worked with Dan Trisko in Service, and he went above and beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ever experienced with Don Jacobs and has made me a repeat customer!!I was without a loaner vehicle over the weekend due to the cost and availability of rental cars in our area in response to the World Equestrian games. Mr. Trisko took the time to find me an affordable rental car, in Lexington, close to their closing time, which made me feel like a valued customer. He called after my original vehicle was returned to ensure the repairs met my expectations. Thanks to Dan, I will return to Don Jacobs for future service and repairs.

Service Personnel are always welcoming. I rarely wait to...

Service Personnel are always welcoming. I rarely wait to be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are comfortable with timely reading material and a television.

I own a VW and BMW and Dan Trisko has been my service...

I own a VW and BMW and Dan Trisko has been my service advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running the BMW service department, I will service my cars at Don Jacobs!

Excellent service from all. Everyone, from the service...

Excellent service from all. Everyone, from the service advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend this dealer to any and all customers looking for honest service.

Don Jacobs BMW service is one of the best in Lexington....

Don Jacobs BMW service is one of the best in Lexington. Awesome waiting room, shuttle service for the Lexington, KY area. The staff is great and they treat you with respect. You are not just a number to them. I defiantly recommend them to any BMW owner out of warranty or in warranty.

Dan and Lance always make my visit to Don Jacobs an...

Dan and Lance always make my visit to Don Jacobs an enjoyable one. Not only are they super friendly, they are very patient and good at explaining exactly what is going on with the car. It gives you a peace of mind when you feel comfortable with the individuals you work with at the dealership. It is important for them to gain that trust from the client. Dan and Lance both have gained my trust.

The BMW service crew at Don Jacobs are simply...

The BMW service crew at Don Jacobs are simply outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my experience in their store is the best possible in all aspects. Making appointments is painless, pricing is fair (and usually covered), it's possible to get a temporary car or ride somewhere, they email or call when I need to be contacted, the facilities themselves have plenty of niceties from free Wi-Fi to beverages to daytime television. Service is lightning fast, so on my past visit I brought my work laptop and connected to read email and such until someone jogged out to let me know my car was ready. But just doing their job isn't enough - Dan, Joe & Lance always go above and beyond. In addition to running my car through the wash (and drying it), they noticed my gear shift knob was peeling badly.. and replaced it gratis. I had been annoyed by how it felt when I shifted but just let it go, but they guys would not accept that flaw, insisting on taking care of it. I drove my car off spotlessly cleaned, dried, serviced properly & promptly, and it felt much better as I changed gears - all of this after getting work done, refreshments, and time to chit chat about the latest in music & technology. The bottom line is this - there is no way on Earth my next BMW would NOT come from Don Jacobs. Even past the personable sales staff (yes, my seller from years ago, Johnny Smith, STILL remembers my name and always takes time to say "hello" and ask about my wife & I), the service department there makes me feel like a VIP no matter how big or small my issue is, from a flat tire to regular maintenance. No one really wants to take their car in for service, but at Don Jacobs the experience couldn't be more pleasant and nonintrusive. Best of the best, I see myself being their customer for a long time. Thanks guys, I REALLY appreciate everything!

I appreciated the curtosy car while my service was taking...

I appreciated the curtosy car while my service was taking place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturday because I live out of town. Dan is good about being honest about what needs to be done with the car also.

Don Jacobs and staff at BMW service, especially Dan...

Don Jacobs and staff at BMW service, especially Dan Trisko, was very professional and acknowledgable about my needs to repair my car. The service and friendless was excellent and would not take my car anywhere else. The parts and labor are not cheap by no means but hey, its a BMW so that was kind of expected but just hope that these kind of pricey parts have longevity, which im sure they do....A+++ all around and i am a satified customer. They have earned my trust and business!!!!

Don Jacobs is a great experience from the time you buy a...

Don Jacobs is a great experience from the time you buy a car to the scheduled and sometimes not scheduled appointments. The service department is second to none. They are always committed to help you in every way possible. They make you feel like a special costumer who they have known forever. They explain everything about the service you are there for and if anything comes up they always inform you of what is going on and what you can expect. In some instances I have showed up with a problem and they always take care of me even when I do not have an appointment. The service and work on my car is top of the line. That is why I have been a client of Don Jacobs for the last ten years and have bought 3 cars from them during that period of time. I will not buy a BMW anywhere else and definitely not take my care for service anywhere else.

We have been very pleased with the service department at...

We have been very pleased with the service department at Don Jacobs. Maintenance problems are explained and prioritized to aid us in making decisions. Work is done correctly the first time so that follow ups have not been required. They have been very accomodating and have provided free shuttles to work. We continue to use Don Jacobs for service because we trust their recommendations, the quality of work is high and their staff is friendly and follows through.

Everytime I go to Don Jacobs Lance always goes out of his...

Everytime I go to Don Jacobs Lance always goes out of his way to help me get in and out as quick as possible. He also explains all services to be done on my BMW. Because of his sevice I have bought a new BMW and a VW from Don Jacobs. If you ever have problems with your car I recommend Don Jacobs.

Dan has given me first class service for my First Class...

Dan has given me first class service for my First Class BMW. I have gone in twice and got quick accurate service. While I decided to stay during one of my service appointments, I went to the lounge area where coffee and snack were avialiable along with recent newspaper and cable TV. All these amentities makes the time go fast.

My car is an older model (a 1990 325iS) and I have not...

My car is an older model (a 1990 325iS) and I have not had good luck with independent shops, who seem to lack both the parts to fix the car and the expertise to properly diagnose it, so I prefer the local BMW dealer, Don Jacobs BMW. I've worked with all 3 advisors (Dan, Lance and Jeff) and they're all very knowledgeable and friendly. Don Jacobs is not the cheapest, but I do get the car serviced properly without any issues afterword. The Don Jacobs web site usually has a coupon for discounts, so that helps with the pricing.

I am always very pleased with the service I receive from...

I am always very pleased with the service I receive from Dan and Joe. In particular, Dan is very friendly and always makes sure that I have everything I need when I bring my car in for service. If there is something wrong with my car, Dan always provides an accurate estimate and explains everything in woman-friendly language:> I have been a customer of Don Jacobs for over 10 years and Dan is one of the reasons why I keep coming back!

I am happy with don Jacobs other than the cost to work on...

I am happy with don Jacobs other than the cost to work on BMWs in general. they are always freindly and courteous. They have nice, clean facilities. the work that I have had done there so far has been of good quality. As I said the only issue I have ever had is that it costs so much to have anything worked on.

I've been an Old Don Customer for almost two decades....

I've been an Old Don Customer for almost two decades. Dan, Lance and Joey in the BMW service department, take such good care of me that I can't imagine going to any other dealership. The customer service there is always professional, courteous, timely and dependable. And I also trust that they are fair and honest, which is a concern for female customers in particular, and in this case one who doesn't know an air filter from a sparkplug.

I purchased a BMW because I wanted a reliable car that...

I purchased a BMW because I wanted a reliable car that fit my driiving needs. The extended service warranty was a plus, as was the availability of a loaner car when repairs/service was needed. The purchase was relatively painless (though the offer for my Passat trade-in was ridiculously low). To this point I have not been disappointed with the car or the service. They get me in when it is convenient and I am back on the road in a reasonable amount of time. This was the third vehicle that I have purchased from Don Jacobs and I would not hesitate to start there for my next purchase.

I'm a salesman and the last thing I'm looking for when I...

I'm a salesman and the last thing I'm looking for when I am buying a car, is a salesman using the same old sales techniques and pressure I am very familiar with. I am happy to say we didn't get that kind of treatment at all from David Monk. David was very personable yet professional, as he uncovered our buying motive and financial ability during the course of casual conversation. We were not pressured in any way at all. The process took a little longer than we expected, since we had traveled from Elizabethtown, but it was a pleasant experience, thanks to David and his humorous outgoing personality. We will recommend Don Jacobs BMW to our friends and will consider your dealership first for our next vehicle. We were also impressed with the professionalism and personal attention we recieved from both your sales manager and finance manager. We give David and your staff an A+. What a great car buying experience.

When it is time for my 5-series' routine diagnostics...

When it is time for my 5-series' routine diagnostics check, I know I can rely on Dan Trisko. The service is excellent, thorough, and not time- intensive. Dan comes off as one of the friendliest representatives at Don Jacobs, but he is also well-informed, charismatic, and available to answer any of my questions; whether I am on the road or at my home. It is if he takes the time to remember everyone personally, something that many customer service reps no longer practice in this fast-paced society. For that, I applaud Dan and the high-quality performance that Don Jacobs BMW continues to carry today.

It seems that only dissattisfied people post on these...

It seems that only dissattisfied people post on these sites. I would like to put a vote of support for the Staff at Don Jacobs BMW. My 1st BMW was purchased thru the overseas military sales program from a dealer in Bahrain. The Vehicle (2006 X-3) was delivered to Don Jacobs and the staff particularly Gary Joiner treated my wife with the utmost respect and courtesy. (Keep in mind during the delivery I was in Afghanistan) They treated her and the vehicle like they sold it. Gary took the time to explain everything on the car and introduce her to the Service department. He also conducted follow up calls to ensure everything was alright. His attention to detail and professionalism led me to lease a 2nd BMW (2006 330i) from the dealership. Once again very impressed with the dealership. Gary also conducts numerous calls to follow up, sends birthday and christmas cards in short he provides a level of service you would expect after the purchase of a car costing over 40k. I have recently traded the 06 330 in and now have a 09 335xi. Once again the sales experience was professionally conducted. Any review would be incomplete without mention of the service department. Joe, Lance, and Dan are very competent and easy to work with. Since most maintenance is covered I have seen them several times a year over the last 4 years. The 330i performed like a dream and only went in for oil changes and a tire replacement. (Yes I purchased the tire insurance) The 335xi we have had a few issues and they were handled. The car spent a few days at the dealership but I had a loaner vehicle for the duration of service. A service department is a source of revenue for a dealership and yes I was offered services in addition to the ones covered under the BMW maintenance plan. These services were priced comparable to other service centers that work on BMWs(Motorsports, Stugartt). They are optional services key word optional they were offered but not shoved down my throat. In closing let me say this. I will purchase my next BMW from Don Jacobs I think that says it all

I have had my BMW 330I in for several warranty repairs....

I have had my BMW 330I in for several warranty repairs. The services department had made fraudulently claims on 2 occasions. Once was for a 500$ front brake job which was not need for another 40000 miles later. Second was for front control arms for 500$ which I had an second opinion made at the BMW store in Ohio and they stated the repair was not needed. My other experience were rude sales staff slow services even when they are not fraudulent.

I bought an 06 3 series CPO from them before I moved to...

I bought an 06 3 series CPO from them before I moved to Fresno. It took me two days to work out the deal but I was satisfied. Kathy was the sales person that helped me and I have been happy with the sales service. The finance guy was pushing the extended warranty pretty hard so that was the only thing I didn't like.

Service is good. Lance Smallwood is great to work with in...

Service is good. Lance Smallwood is great to work with in the service dept. But that is the only asset this "Mom and Pop Shop" has going for it. We have bought...1 BMW used, 1 new BMW right off the show room and 1 used Cadillac. Being young and not knowing much about the shady car business I had no idea. I wont go into the stories I have. TRUST ME! We drove to Louisville BMW walked off the lot with our third BMW. NEVER WILL I BUY FROM THESE GUYS AGAIN. I only go to do our service work which is covered by BMW. My partner and I both work for the largest employer of Fayette County I have lost these guys more business than they ever know. Just drive up the interstate to Cincy or Louisville and you will be treated with respect.

I wanted to sell my BMW roadster and not purchase another...

I wanted to sell my BMW roadster and not purchase another car. I called Don Jacobs BMW and ask for the used car manger. Mark took my call and said to come in next week and he would give me an appraisal of the car, they are looking for nice cars. In the next few days I had the car appraised at two other dealers, one a BMW dealership and the other an Audi Dealership. When I get to Don Jacobs on Wednesday, Mark isn't willing to look at my car unless I give him a price I'm willing to sell it for. After I give him a price, he looks at the car and gives me a price. The price is $4500 LESS than the other BMW dealership and $3500 Less than the Audi dealership. Needless to say, I didn't do business with DON JACOBS BMW.

Signed a lease on a 2004 325i. Chad (salesperson)...

Signed a lease on a 2004 325i. Chad (salesperson) refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWFS lease, and required me to take a $495 Tire Protection plan in order to get this insurance, which is actually included at no charge in all BMWFS leases. On top of the significant profit they made on the car, Kathleen (F&I) attempted to mark up the lease rate by the maximum amount allowed by BMWFS. She also attempted to write the lease for 12,000 miles per year, even though it was priced for 15,000 miles per year and clearly noted as so on the sales sheet. Once (I thought) the paperwork was finalized, they informed me that they forgot to add sales tax in the lease and I would need to sign all new paperwork. I informed them that I had returned home (2 hours away) to visit my parents, and would come by when I got back into town. I was informed that a courier was enroute (without my approval), and would be there within two hours. I had other things to do, so after waiting two hours, I left, and Chad was advised to get in touch with the courier and have him return to Lexington. That never happened. When the courier did arrive, he badgered my mother to sign MY name, without attempting to verify that she had the authorization to do so (she didn't)--he simply told her it would be okay. Since I was beyond mad at this point, I spoke with my counsel who advised me that they did not have a valid contract due to the lack of my signature, and assured me that my mother was not responsible because she had been deceived by the courier. I tried to set up an appointment with Don Jacobs (General Manager), but was unable to get through to speak with his secretary. I contacted Scott (Sales Manager) the following morning and, upon hearing that I had spoken with my attorney, he offered to take the car back. This was the most gracious anyone at Don Jacobs had treated me. I agreed to return the car. This was the worst car buying experience I have ever endured... BMW is the world's greatest car company, and I expect a lot better of their dealer network than what I received at Don Jacobs.

I took my Olds Silhouette Van in for problems that we...

I took my Olds Silhouette Van in for problems that we were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the service person for a ride to demonstrate the exact problem. This worked well; HOWEVER, they then wanted to CHARGE me for the cost of taking the tech on the drive to show them something they could not find with their computers!!!! After much arguing and total disbelief that they would try to charge for something like that, I no longer deal with them. They are a poor example of what GM service should be ... who cares about the apples anyway!!

problems with new 2001 330ci. 12 unreturned phones calls...

problems with new 2001 330ci. 12 unreturned phones calls with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 trips to get a convertible top fixed. Promised a
bmw loaner to drive, given a
Geo Metro with no air conditioning in 90 degree heat. They love to sell and make promises but do not like to take care of you when there is a problem.