Don Chalmers Ford Rio Rancho

Poor scheduling and slow service

Bought my 2012 Focus new from Don Chalmers - dealership is closest one to my home. Every time I have a service appointment something goes wrong. Wrong phone number (I asked to have this corrected on several occasions), wrong time, didn't have the parts, had the parts but forgot to call, etc. Oh the work is fine once completed - it's the timing and communication and scheduling. Last straw was oil change a few days ago. Made an appt for this 7am- showed up early - was told "worst case" it would be done by 8:30 (which is still way too long for just an oil change). Saw people come in after - leave. Asked for status at 8:25 - they had not even started on my car yet. Advisor gave me excuses: high volume, not enough lube techs, etc. Once they got started it took less than 30 minutes. I could have gone next door to Jiffy Lube and had the work completed and been on my way by 7:30. Only the fact that I have a maintenance agreement makes me go to Don Chalmers for service - and I may try Rich Ford next time! As soon as the agreement expires I'm never going back.

He wows me every time!

I recently bought my 2nd car from Glen and the excellent staff at Don Chalmers. There is a closer Ford dealer to my home but after my first car buying experience I thought I'd return. I'm glad I did. Glen goes above and beyond to make sure you get the vehicle you want and the finance team is amazing. I thought it was going to be months to find the specific vehicle I wanted but it only took hours. Glen recognizes that relationship is important and maintains it to ensure that his customers are satisfied, even after the sale. Great car buying experience!

Stranded in ABQ... Fast and Efficient

While visiting in Albuquerque, driving on the freeway, my Car decided to lose all throttle power. after getting off the highway I was able to stop and re-start vehicle and re-gain throttle power. With the Check Engine light on, I drove to Don Chalmers Ford Service Dept.... and with the Help of Trent Durham, he was able to get my Car back to the service dept right away. He also got us a ride over to the Mall so that we did not have to sit in the service dept. Service dept was able to fix the car right away, in under an hour. didn't really get to shop... but I was very thankful that they were so Fast and Efficient. Trent Durham was very professional, and considerate to our predicament. THANKS Trent.... even though you are not a Seahawks fan...lol.

Just stood there. No one would wait on me

Visited the Rio Rancho used car lot today. Found the car I wanted, a Festa, then I just stood there for 10 minutes . I truly believe that it was because the commission is not high enough to bother waiting on me. If I was looking at a F-350 it would have been different. I have purchased 4 autos in the last 15 years at Chalmers and will now visit the Albuquerque dealers, maybe they will appreciate my business. Terrible customer service.

Best car buying experience ever

Glen and John are simply the best. They took care of us like family. Have bought over 20 vehicles in my lifetime and never has it been this easy. No back and forth with "Sales Manager".

Sales and service

I have been very pleased with this dealership from day 1 when I went to purchase my 2016 Mustang to my most recent visit for a routine oil change. Everyone I had contact with was pleasant and professional. I received a very fair deal on my car and my trade in. Service charges are fair and service level is excellent. Highly recommend Don Charlmers Ford!

Great Service

As a hot shot trucking company, any time not on road is time not making money. The service department wentry beyond our expectations in getting my truck in and attempting to correct our transmission problem. Unfortunately they did not have a transmission to replace our failing one. As I was loaded with one more drop to go in Texas, we had no choice but to put it back together and hope we made it to our last drop. They assured us with the issue we were having we should make it. We did! We have now found another very helpful dealer that's replacing the transmission.

My salesman was Geary Krontz.

The experience was very excellent all the way around. The dealership should have two keys for the vehicle is my only suggestion. That is on the dealership not Geary!

Quick and Efficient.

As a state Legislator, I have limited time to deal with haggling over the price. I had looked in Colorado and New Mexico for an F150 that had all the bells and whistles. With one phone call Bruce Lee Romero explained why it would be a good idea for me to drive 350 miles to Don Chalmers. Once I got there the paperwork was fast and easy. Unloading from one truck to the other was what took the longest. Bruce Lee kept his word and there were no hidden costs. My price over the phone was what the price was as I left the dealership. Thank you all for the great truck!Last note the training from Mitchell Rivara was out standing, he explained every option and how to access it. I left knowing more about this new truck than what I knew on my old truck. Great Job.

Awesome service, pleasure doing business.

Glenn is very personal with his customers, knowledgeable in his products and never pressuring when it comes to a sale. Customer satisfaction is his number one goal. I enjoyed doing business with him.

New Car Purchase

Bruce Lee Romero was such a wonderful sales associate. He understood what I was looking for and provided just that. I am thankful for them taking in the consideration of my safety and showing their appreciation for my father being a police officer. This was my first new car purchase, my last was a used car and was a bit nervous for what was to come. There was hard water stains on my new mustang and Bruce Lee immediately said they would contact me to get that handled, there were also some scratches on the back and once again he told me it would be handled. I completely appreciate the understanding of all the staff. I took my vehicle in today to get the acid bath and the scratches buffed. I sit in anticipation and believe all will be 100% ready to go tomorrow morning!

service process

great help in finding the problem -- it took several days but persistence paid off -- Diana was outstanding!!

Great sales staff

David Piazza was excellent. He knew the product, was not pushy at all and made the purchase enjoyable and easy. Jackie in the finance office is wonderful as well. Was the easiest best auto purchase I have ever had.

Always Top Notch Service

There was a mechanical issue with a new technology system on my 2015 Ford F-150 Lariat (did not affect me driving the vehicle). Service Team at Don Chalmers (Starting with Kevin Storz) was on top of it (part was already on back order). They called as soon as it was in and had it fixed within 2 hours of my appointment, while I waited in lobby. I've always had the best experiences with the team there, friendly, professional, knowledgeable, and never pushy.

Unqualified service techs at Quicklane

On an extended vacation I used Chalmers Quicklane for an oil change and tire rotation. I gave specific instructions not to hang my matching spare with the finished side down to prevent damage to the finish by the tire carrier. They did NOT follow my instructions and marred my rims finish which then required repair causing me an additional trip to retrieve my tire and wheel. They did not offer any reduction in my bill for my troubles and in fact became quite argumentative in accepting fault (Charles Holmes). Mind you I never left the facility before seeing what they had done! Upon my final inspection before leaving for home (1200+ miles) I find 3 very loose lug nuts and several more that were just under the correct torque which could've cause a major issue while pulling a trailer that distance.

Shopping for and Buying a New Car

My wife and I have not been to a car dealership for over ten years. We went to Don Chalmers Ford looking for a new car that gets good gas mileage and is fun o drive. We look around the lot and decided on the car we wanted, a Ford Focus Hatchback with standard transmission. We got with John Fife and breezed through all the paperwork and we're off driving home in our new car. John and all the staff were great. We even saved money by going through Allstate Insurance compared to our insurance company. The experience was very enjoyable and we would not hesitate to recommend Don Chalmers to our friends and family.John and YvonneAlbuquerque, New Mexico

TOP NOTCH DEALERSHIP.

My recent buying experience purchasing a 2016 Mustang was handled skillfully and professionally.Michelle Royle handled a difficult buying transaction as a top notch mediator and deal healer.She works tirelessly in order to make it all happen.Michelle is a fantastic sales person on all fronts.All the staff involved were excellent and extremely knowledgeable in their jobs.Andrew in service was a rock star in helping me understand all the high tech gadgets and was very patient.Very pleased with transaction.David r Anderson.

Great Service

Great service and friendly no pressure atmosphere. Helpful advise to complete buying process. Out the door best price around. Go there first and last. Thank you.

Quick, no pressure sales!

Glenn and Christy listened to my needs and found me exactly what I wanted. I was approved in no time and had my car within the day. The longest part was the test drive. So awesome! They never pressured me and we're so patient and very courteous throughout the process.

Sales - Purchase.

We purchased a vehicle from them about 3 months ago and when I saw a newer, more room and more seats in the vehicle come up for sale, I called my sales rep-Edward Herrera and asked if we can make a deal to trade in my car for the other vehicle. He stated that he will get back to me. Well, within a couple of days, he was able to approve the trade in. Edward worked AMAZING to show us the car and a test drive. Edward is a WONDERFUL gentleman and always treats me and my family with respect and care!!!!I will ALWAYS take my business to Don Chalmers Ford Dealership and let everyone know how AWESOME they are!!!! I also want to thank John Navelli, he is a very pleasant and friendly person that is always very patience in explaining the finance and always listens to your questions. For us, the car still needed to be detailed and I want to THANK the service crew that went above and beyond, with Edward's help to clean the car to showroom quality, my wife and I couldn't believe how AMAZING the car looked. I will always be very grateful in the business I received at Don Chalmers Ford, I have never received this OUTSTANDING service from any other dealership!!!!!

Honest and friendly staff

My buying experience was better than any other dealership. All of my questions were answered to my satisfaction. Everyone was friendly, helpful, and honest. I am confident that anything in the future will be handled well also. It will be my pleasure to recommend others to Don Chalmers Ford.

Superior and Professional

Brucelee Romero was extremely helpful. My wife and I did not feel preasured to make a purchase. He was very patient and answered all our questions and met all our needs. Our son who ordered the new Ford F-150 Platinum last year recommended Brucelee and also said he was helpful and professional. Could not be more happier. Brucelee is not on the select sales employee list. Basil in accounting was also very polite and helpful. Both of these employees seem to be dedicated and are happy, which is hard to find these days!!!

Excellent Customer Service

A few months ago, I purchased a used 2013 Ford C-Max from another dealership, and the salesmen that assisted me seemed to not know a single thing about the car and it was a little upsetting. Further down the line, problem after problem arose with the car and I was getting fed up. A friend of mine recommended I go to Don Chalmers Ford and they can be able to help me-Lets just say I was blown away by ALL the staff at the dealership, especially down in service and delivery! They made sure everything I needed was taken care of before I left and ever since, I haven't had any problems! I definitely recommend DCF to anyone looking to buy a car, new or used! I wish I would have purchased my car there.

Quick lane

Great service from Ricky Phan and Rich Mummey for the new tires & wiper blades. Made my wife's ride so much more safe. They should call it the Safe Lane!

Wonderful buying experience from start to finish.

Buying a F-150 truck from Don Chalmers Ford was an excellent experience. Ken in Sales was outstanding. The finance and delivery departments were great also.

Service issues that never were resolved

I have loved Chalmers, heck years ago I worked there. The service department has made me lose faith in fords altogether. I have a 2013 F250 platinum diesel. They were amazing replacing the turbo and the valves and then they seemed to get upset each time I would drive in. The truck has had a regeneration issue for awhile and I have been told it's bad gas, needs an additive and that it's fine. I drive out to see my son prior to his deployment and 100 miles from ft hood my check engine light goes on. I drive straight to a ford dealership and call my service advisor. It's the egr valve. Shocker, same exhaust issue I have been saying needs to be addressed! They don't have the part so my already short trip is cut even shorter to break up the drive and not get stranded on the side of the road with two young girls. No call back from my advisor still to even apologize or acknowledge that it was actually an issue! The time I missed with my son is irreplaceable and this tuck will get its service at power ford from now on. I'm angry and disappointed! This expensive truck spent two weeks with them last month and should have been road worthy.

Great Job!

Brendon did a great job in taking care of me and my vehicle and the warranty work that was done. Couls not have asked for a better experience...Thank you Brendon

Expected delays; drove out same-day :)

Everyone involved in the process was all about making me happy, not just making a sale. I didn't have very high hopes because I'm currently between jobs. I was shown the highest level of respect, and I drove away with a vehicle I love same-day. Thank you, Michell!

New truck purchase

Amy was very helpful with my truck buying experience. I love the no pressure sales approach from everyone. This was the easiest truck purchase that I have veer had.

The best dealership regardless the make of the ve

One of the first things I noticed about Don Chalmers Ford were the employees. They are happy. Happy people do good work. I have been going to Don Chalmers since 2010 the atmosphere is great. Everyone is nice, helpful because they care. I would like to recognize a few names who just helped me with my new 2016 Ford Escape. Those are Nora Rashid, Matt Martin, Chris who helped me setup my phone, Mike McCracken and although I didn't see her today, the finest service manager ever, Diana Treat. These are just some of the folks I've worked with in the past 4 days. If they have a grouch in my 6 years I've never seen it. Do yourself a favor and go to the best first. Don Chalmers Ford has no equal!

Ford provided a great vechile at a ok price.

Purchase a special order 4cyl Mustang Convertible Premium.Pros:> Nice car.. has met all of our expectations (had vehicle for 45days)> Expected price.. X-plan. No haggling. Price from dealership matched on-line expected price> Knowledgeable and helpful sales person - Brucelee Romero. I give Don Chalmers a 5-star for this reason. He was nice/ kind to my wife (it was her B-day gift)> Don Chalmers/ Allstate contacted by insurance directly to addon vehicle. Nice to have Allstate office local/ in-dealership. Cons:> There was some pressure for nearly $1000 of add-ons from financial guy. But he was quick to remove the items when requested with no arguments..> Still waiting on the license (been 45days). Took a few weeks to cash checks.> None of the sales folks new about 6cyl convertible. Although they are rare and looks like big Ford is phasing them out.

Dishonest staff and they violated the law with my loan

Just so we are clear, this site forces a minimum of 1 star although this company does not deserve even that much. Me and my family have had many dealings with this dealership over the years and sad to say it has gone sharply downhill since the new ownership. All within the last year I have had some of the most deplorable customer service experiences of my life. About 1 year ago I went in to dealership and bought a brand new ford escape titanium ecoboost. I was sold the big bad service plan with the car loan and I now have found out the truth and learned that the dealership violated unfair and deceptive acts and practices law when they sold it to me. They factored the price of the plan into my loan but they misrepresented the product when selling it to me. This is the story I was told that convinced me to get it. Finance manager says, "A friend of mine just bought a new truck and he got that service plan, less than a year later the computer system went out on the truck and he had to have it replaced. If he didn't have the service plan he would have had to pay several thousand dollars to replace the computer but because he had it, it was free." This sounded like a convincing argument so I bought it. I came to learn that within the period of the basic warranty for the new vehicle, the warranty would cover the cost of the repair. This means that they misrepresented the service plan by saying if he didn't have it in that first year he would pay out of pocket when the warranty would actually cover it. Either way the car would be repaired but they lied about how the program worked and that is illegal when it comes to financing. A few months later I had a nail in the tire, when I got that service plan the guy said if anything ever happened to the tires they would be repaired or replaced for free. When I went in to get the replacement they said it only paid for $150 of the tire not the full cost, which was well over $250. Then after going back 3 separate times with the nail still in my tire and arguing with the quick lane, I had to escalate to a manager in the dealership. She learned that the replacement wasn't even part of the service plan, that he sold me some other protection plan for the tires that I was unaware of. The tire got fixed finally but not after wasting several hours of my time and the stress it caused. On top of it all by the time they got it right they had to order the tire so I had to go back yet again but this time they put a spare on for me so I didn't drive with the nail tire. To my extreme shock they let me drive off with extremely dangerous conditions because they did not inflate my spare. That spare is a donut so it can only go to 50 mph safely if it has full air pressure at 60psi. When I got home I checked the spare and it barely had 15psi. That could have put my family's lives in danger. A few months later brings us to the problems I am having now. My cars computer system has not worked right since I bought the car. The first few times I tried to bring it to them they refused to service me and gave some lame excuse about what was causing it. I jumped through their hoops and of course it is something else. After doing everything they said would fix it they finally agreed to look at it. I brought it in and they said about an hour to reprogram the computer, I was waiting for 3 hours. They said it was fixed and I left foolishly trusting them. Of course it was not fixed. Every week I call the service rep assigned to me and he says he will call tomorrow and he never calls so I wait 1 week and call him myself. Each time he has an excuse about why I didn't get a call or why he hasn't figured it out. Its been over a month.......I decided to escalate to the service manager and I learned the hard way that "service manager" definitely is not customer service manager. I complained about the experience and rather than taking the feedback and apologizing he said he would not help me and refer me to a different dealership if I didn't stop. I admit I was upset during our phone call but I never raised my voice or used any foul language, I never even spoke over him. Its extremely disappointing to see a company that was once ranked #1 for customer service drop so far down that they cant even be honest with customers.I wanted to share this experience with the quality/customer relations manager, Lee Butler, but I have been awaiting a call back all day and nothing..........I also want to make clear that I have nothing against the ford brand. I love my fords, but this particular dealership definitely does not meet standards. I never knew Don Chalmers before he died but this experience makes me miss him greatly, he knew what customer service was.

Used car purchase

Tried to purchase a used car from them and they tried to sell it to me at way over the price that it's worth car trade in value was around 10,500 they wanted 13,500 were deceitful at every turn and would not budge on price! Chris was my sales man not even on list below, never met the sales manager, and had to do all negotiations out in the open no office for privacy!

Recall on my 2010 Ford Fusion

Service staff outstanding in getting the recall on my Fusion done quickly, they had parts on hand. Small leak on left rear tire finally resolved.

Excellent sales staff and support team!

Dealer was very helpful in finding the beat terms / price. Gave a great value on my trade. Overall the best car buying experience I have ever had!

Wonderful dealership

From purchasing my 2016 Mustang to the service recently provided, I highly recommend Don Charlmers Ford. Don Piazza is a terrific gent who cares about his customers. Everyone I have had contact with has been top notch!

Love our 150

Eric was right on top of having our 150 serviced and a new glove box ordered and installed along with resolving the rattling in the back seat. Thank you!

repairs toAxiom Isuzu

We took the Axiom in because the sun roof would not close. First, Eric tried the simple fixes which regrettably did not work. He then sent it to the shop to try adjustments, again trying to get the simplest fix possible which would have saved me money. However, as I suspected from my own checks, the Sunroof brackets were bent which required replacement. The parts were ordered and when they came in we made an appointment for the replacement. While Eric expected the repair to be accomplished in one day it did take longer as the technician would not rush the job as he was unfamiliar with the 2002 vehicle and he wanted to make sure that it was done right.When the job was complete, Eric went over everything in detail and checked lit out with me. The best part was when the final bill came, it was less than the estimate. Thank you Eric and Don Chalmers Ford.

Service done on my 2011 ford platinum.

Eric was very helpful and solved all the problems I took the truck in for. It was done very fast. excellent service, 5 stars all the way for Eric and the service people. Thanks, Ron.

Vehicle #5

The title really says it all. We couldn't be happier with the sales & service people at Don Chalmers. We had never ordered a vehicle & had it built, so to be honest it was a little intimidating. That was before we met Tom. Tom guided us through the process & built us the exact 2016 Transit we needed. He was more concerned with what I needed & wanted then anything else. Extremely patient, I never felt pressured or rushed. We are probably a few years away from adding another vehicle to our company, but when we are ready we will be seeing Tom & the great people at Don Chalmers.

Excellent Customer Service

we .recently purchased a 2014 Escape and when we walked into the dealership from the beginning we were treated with the upmost respect. Edward Herrera was our sales person and he was very patience, listened to all our concerns and definitely gave us the correct info and if he didn't know it, he would find the answer. This process took about a week to finalize the purchase and along the way, he kept us informed and made sure he was available for us to answer any questions. He is a very friendly, pleasant, kind person that made me feel like part of his family and there was absolutely no pressure at all. Before I visited Don Chalmers Ford, I went to several other dealerships and they were all very pressure tactics to get me to buy a vehicle. I would highly recommend Don Chalmers and please ask for Edward Herrera!!!!!

Purchase experience

We purchased a used Ford Edge recently. John Wayne Fife provided a very professional experience. He found a vehicle that fit our needs and he was very helpful in providing all of the information necessary to accomplish the sale to our satisfaction. The entire transaction was handled smoothly, including personnel completing the sale documents, transferring our vehicle insurance, and setting an appointment with the Service department for some agreed-upon work to be done. I would certainly recommend Don Chalmers Ford, and particularly Fife, to anyone in the market for a vehicle.

Excellent Service and Support

Continue to receive great support and service from Don Chalmers and Diana the Service Writer.

Doing the Right Thing, Always.

I recently had my 2009 Fusion in for an oil change and a terrible sqeaky noise while making turns. The next day I recieved a phone call from Janes telling me what was wrong and what they needed to do to fix it. Right tire arm something, im surely saying this incorrectly. He did tell me that I didn't need to worry becuase the repair it was covered under warranty. Whew, I thought! Turns out, I had my Fusion in previosly for the same nosie which we all thought was "fixed". James recognized that it was not in fact "fixed" the other times. James took the time to research the issue, meet with his boss to advocate on his customers behalf, and his boss Chad not only believed in his employee, but always beleives in doing the right thing. I must tell you that my warranty expired in Nov. 2015. These gentlemen decided that the 'right thing to do" would be to cover the repair under warranty. I can't tell you how that made me feel. The doughnuts I delivered the next day don't come close to expressing my gratitude,loyalty and sincere thanks.. My husband and I have purchased 4 vehicles from Don Chamlers Ford, unless we leave the state I imagine Don Chalmers Ford will contiune to be the only place we do business.

Engine light

Had engine light come on my F250. I dealt with James Cordova. He was very professional and kept me apprised of situation. Great Job, James. Ernesto Fresquez

professional, timely and customer satisfaction

I have been bringing my and my wife's vehicle in for service working with Diana Treat for several years and she always treats me with respect, is courteous and looks out for my best interest. This particular visit, I was about to get in to shuttle to take me home and Diana came running out to tell me my truck would be ready sooner than expected, saving me a lot of time. Thank you, Diana!!!Ron

excellent service

excellent service completed and very personable service representatives. We have had multiple issues with our Ford Cmax but the service requirements have been excellent. They are very caring & informative with their clients.

fast and professional

Diana Treat was professional and right on point with her estimation of the time it would take for an oil change and tire rotation...Thanks!

Excellant service again

It is so nice dealing with friendly knowledgeable people is the service department.

Always great service

We have purchased two new vehicles from Don Chalmers and used the dealership and the quick lube service for all our maintenance needs. They work with the customer and always strive for customer service in both locations. Over the 15 years we have used them we have left feeling we always were looked after and received a fair deal.

Great job by all!

Everyone that we dealt with did a great service for us. Being in a service related business, I know how important that is.

easy going, no pressure.

Don Chalmers built a wonderful dealership based on the customer first attitude. I bought my first Ford Truck from Chalmers in 1996 when they were still in a temporary building. Over the years I have purchased seven vehicles from the firm, and have always been treated with helpfulness, albiet the sales people, the repair facility and parts dept. Thanks Jerry B

Excellent experience all around!

Excellent experience all the way around at Don Chalmers Ford! From initial sales to finance to accessories to delivery to shuttle service! Would recommend without doubt!

Awesome service and very very friendly

The service, the finance dept and all the people inside and out of Don Chamlers were very friendly and very helpful with what I wanted in a vehicle and gave me the best price I needed. I am a returning customer and I will continue to buy from this dealership again. Out of 5 stars I give it a 4 due to me asking for a salesman but other than that, they are great!

Auto Buyer

I Phoned ahead to give my Salesman Kenneth Willard, What I needed he had 3 vehicles ready for me when I arrived. I inspected and drove the one I liked the most and then we made a deal it took 3 hours from start to finish and I am very satisfied with the Encounter, It was a good session. The staff is very professional. This is my 2nd auto purchase from this Dealership

Customer Service when signing was aweful

Everything with the purchase had gone really well and it was close to the evening. When it came to actually signing all the paperwork in purchasing the truck we were transferred to Nora Rashid. We left there with such a bitter experience caused by one person after everything prior to that had gone well. She was really rude and made it clear she did not want to be there. She specifically said to us "I'm tired, I've been here since 8am" she was clearly unhappy she had to do the paperwork and we probably will not be going back if she is there for any future purchase.

New car purchase

Love dealing with the folks at DCF, John, Michelle and Jackie are always ready and willing to take care of the customer. I have just purchased my 3rd car in 5 years and will continue having all my cars serviced there as well, the Quick Lane and Service departments are very clean and people are very professional. and one last shout out to the folks in the body shop. Everyone in every department, my hats off too you.Merry Christmas

Great sales staff without the pushy sales attitude!!!

Excellent Sales staff, as well as, all the other staff members. Everyone was very attentive, but no one had the pushy sales attitude. The customer experience was one that I will want to experience again as I will be a repeat buyer when the need comes up again.

professional and friendly

I took my new (10k miles) fusion in for scheduled oil change and tire rotation. The scheduling was easy and Diana is very professional and friendly. While it was there they performed a recall so I don't have to take it in a second time.

Excellent and efficient buying of Vehicle

I purchased a new Ford F-150 and John Wayne was absolutely a great professional sales person that listened to what I wanted and took me straight to the truck I purchased. They gave me a great price and John was able to get the transactions done in a very efficient manner. I would recommend John and this dealership to all car buyers.

service review

Excellent service with repeat problem. Service advisor knowledgeable & "knows me" & my car issues.Explains service issues & will check on recalls (fixes them when I am there for other reasons). Very helpful & most issues have been covered by my warranty.

Recall notice

Just had my new Escape serviced for a recall notice. Everything was handled very well. So far I would recommend Don Chalmers to anyone. One recommendation would be on a recall to have the ability to make an appointment.

Excellent Buying New Car Experience

I would like to thank John Fife for making this experience the best I have ever had buying a new car! Due to quick notice, I ordered the car on Friday and John delivered it on Sunday, his scheduled day off. John is a true professional, fair and honest.

Well informed

Easy to do business with and to understand any issues. Diana can explain anything, in as much detail as you may want. Even with a delay to return the car due to workload in service, she made sure that I was taken care of for transportation needs. Been going there for years, and will go back.

Easy, fair, honest

Buying a car from this dealership is as easy as car buying can be. Our experience with at least 6 vehicles we have purchased from Don Chalmers Ford has been great. They deal honestly with you, are fair in their pricing and what they offer on your trade-in and make buying a new car effortless. We would highly recommend this dealership.

Easy going and friendly visit

Went in to purchase a vehicle. Low pressure environment. Friendly and knowledgable staff. Everyone and everything exceeded my expectations. Walked out with a new car in a very good timely manner woth all questions and concerns addressed to the fullest.

excellent service

My battery died inside my garage. This dealership towed my vehicle from home to the shop. Service was completed along with an extensive recall. My Cmax Energi was recharged as requested along with more information. Excellent service.

Excellemt deal on new F259

Great job by everyone. Excellent service from start to finish. I am a repeat customer that had great service by everyone at Don Chalmers Ford.

Great Experience

Dealt with Glenn Aldrich to purchase a 2013 Ford Focus and had a great experience. He took the time to get to know what I wanted, and helped the process go very smoothly. Would highly recommend this dealership!

Very good deal on a very nice car.

From beginning to drive away was a very enjoyable experience

Had a problem with a tire

Kevin Storz is an excellent service adviser who goes above and beyond to make sure all needs and questions are answered. Just a fantastic person.

Mustang GT CS

Everyone was great, very helpful and got us in and out in a very timely manner. Worth the 3 hour drive to leave with an awesome new Mustang GT.

Very Poor Customer Service / Communication

It seems like any time I bring my car in for service other than oil change the repair is never completed when promised and I have to call several times to get any status. Twice I was told my car was ready, went to pick up and it wasn't. This last time I dropped the car off on a Thursday was told it would be finished Friday. No one called on Friday. I tried for 3 hours to contact someone on Saturday -finally was told it wouldn't be completed until Monday. Received call on Monday telling me that now it won't be ready until Wednesday. They always have some excuse and they never offer a loaner or anything else for my inconvenience. Their attitude is "we can't help it." If I didn't have a maintenance agreement I wouldn't go there at all. Once my maintenance agreement is up I will NEVER go back to Don Chalmers Ford for service.

8 times and still great service!

Michell & Jackie were great, this is seventh purchases and the services is GREAT! I will be back for number 8 and look forward to dealing with Michell and Jackie!

Friendly and helpful

Heather found the exact car we were looking for and had all of our paperwork ready and waiting for our arrival in town. Glenn then quickly and efficiently took us through the rest of the sale process. This is the second Ford we've purchased at Don Chalmers Ford. Excellent experience.

Integrity--Respectfull--Excellence

Excellence in motion combined with Respect and Integrity. We now have new friends and a new Ford Escape. From the front door to where you are greeted to the back door with your good byes We know our Ford will be taken care. Sales--Finance--Service and office personal are like friends you haven't seen in a long time.

Two thumbs up from this gal!

Two thumbs up! Thanks for making me very happy! Hit a few bumps in the road but I can honestly say these guys go above and beyond to make things right.

Wonderful car buying experience!

Wonderful car shopping/buying experience! We had terrible experiences with Roswell Ford, so we visited Don Chalmers after seeing the great reviews. We worked with Glenn Aldrich to find a 2016 Ford Fusion - we had specific requests for what we wanted and a very firm price point. Glenn was great! He found a few options for us, all well within our price point, and never pressured us to go higher in price etc.The guys in the sync area were also extremely helpful. They detailed the car really well and helped us to sync our phones to the tech system.The only complaint I have is that we had to wait 2.5 hours for a finance room to open - however, we were car shopping on a Saturday, so that is to be expected. It was still worth it to buy from Don Chalmers Ford, even with the wait. Highly recommend this dealership!

Quick lane

Fast friendly service ,much better than others that I have been too.

The best car buying experience!

Wonderful car shopping/buying experience! We had terrible experiences with Roswell Ford, so we visited Don Chalmers after seeing the great reviews. We worked with Glenn Aldrich to find a 2016 Ford Fusion - we had specific requests for what we wanted and a very firm price point. Glenn was great! He found a few options for us, all well within our price point, and never pressured us to go higher in price etc. The only complaint I have is that we had to wait 2.5 hours for a finance room to open - however, we were car shopping on a Saturday, so that is to be expected. It was still worth it to buy from Don Chalmers Ford, even with the wait.

Best vehicle buying experience, ever!

I bought a F-150 and I can flat out say that the whole experience, from the online searching and researching, to the sales person (Brucelee) to the service person (Nick) to the finance guy (Allan) was the best, easiest, most gratifying vehicle purchase I've ever had. I'm 50 years old, and I've bought my share of vehicles. This was the first time that the entire interaction, with everyone on the Chalmers team, exceeded my expectations. I recommend the dealership. Period.

Once is a mistake, twice is intentional, bait and switch?

I've been to this dealer three times in five years, one was a walkin for price comparison, the other two were because I was interested in purchasing a vehicle listed on the Internet. My family generally rotates out one vehicle every two years...both times the Internet pricing was brushed aside as inaccurate information...and the sales staff treated us as delusional for wanting a vehicle at their published price. I will not use this dealer again, as a Ford family, we've found another dealer who stands by their pricing.

service

Whenever I take my vehicle in for service, I look forward to an enjoyable experience. They have never let me down. They always exceed my expectations.

Excellent Service

My drivers side window just fell into the door as I was leaving home on Sunday. I called my Don Chalmers' service rep and left a voice mail. She called me back early Monday AM. We scheduled an appointment but she advised it would be until Tuesday before they could fix my window. However, that Monday afternoon she called me to advise my vehicle was ready to pick up. Great service!

Oil /Filter change

I have used the Quick Lane several times for oil changes on my and my wife's vehicle. Luis Garcia has been very professional, courteous and has answered all my questions. I will continue to ask for him in the future.

Wish all dealers were this good!!!

Purchasing my 2014 Explorer was so easy and pleasant. Fair pricing and discounts. The staff really makes you feel at ease, NO pressure. Service has been super. Quick appointments, explanations that you can understand and answers to any questions I had. Yep, lots of dealers can take a cue from Don Chalmers!!! No good cop/bad cop garbage or pressuring.

Excellant Service!

John, my service writer, provided excellent service on my Ranger, which I purchased new from Chalmers. Once the work was completed, he provided a list of upcoming items to be tended to. I look forward to another pleasant experience.

Never have I been so impressed with a dealership!

The factory took 8 months to build my custom order. During that time, Rhett Butler and Tom Cullen kept me informed of the progress every step of the way. Tom went over and above when I had to leave my vehicle overnight for some accessory installs, and gave me a beautiful loaner. Mike McCracken installed my accessories and followed up with the manufacturer incessantly until the manufacturer got it right. Alicia Treat actually came to my house to give me personalized instruction on the MyFord Touch/Sync system. My first 5000 mile checkup found my AC compressor wasn't putting out the right pressure, so they just ordered a new one and are installing it without question! Whenever I come into the dealership, they stop and spend time talking to me, remembering my name and details from prior conversations. These people are more like friends than business acquaintances! If you're thinking about getting a new vehicle, I don't think you can find a better place to get it from. --Joe Quinby

Quick

I have found that the Service department is outstanding! The few problems I've had have been corrected and thoroughly explained a to what was accomplished. Appointments are easy to get, and usually the problem is corrected the same day. It's worth the drive from the east side to have the work accomplished. Right place, right people!

HAPPY FLEX OWNER

THANKS SK, DAN, SHAWN, NORA, MITCH, MIKE AND JOHN! NO RUN AROUND. GOOD CLEAN DEAL. LET'S FIND A TRADE FOR THAT F350 I PURCHASED FROM MY OLD DEALER. I HAVE A NEW DEALER DON CHALMERS. I AM A LOVER OF FORDS. YOU MADE IT SO EASY. SO I DIDN'T LOOK AT OTHER MAKES.

HAPPY FLEX CUSTOMER

THANKS SK, DAN, SHAWN, MITCH,NORA, MIKE AND JOHN! AFTER THE RUN AROUND AT THE OTHER 2 FORD DEALERS. I BOUGHT FROM FOR YEARS. ONCE 3 IN ONE DAY AND AS RECENTLY AS FEBUARY 2015 (F350 P/S DRW S-CAB) I HAVE A NEW DEALER DON CHALMERS. IN A WORD EXCELLENT!

Very nice experience!

The facility has plenty of seating, helpful customer service, good location, and just an overall pleasant facility.

new veh

everyone was fabulous in dealing with my wife and I

Took care of issues

This was the 3rd time in for the sun room. The first time it would not open. A repeat issue from a year ago. This time they replaced the whole sunroof. The first time we opened it, two of the rubber molding strips fell off. They had to order the parts and finally the sunroof works. They stood behind their work and took care of the issues. We also had some other minor work taken care of. My main complaint is that they never seem to have parts, they have to order the parts and for insurance warranty work, it seems to take a long time to get a reply from the insurance company. We have purchased two new vehicles from them and have all our maintenance done with Chalmers. Overall we are very pleased with them and their work.

Always excellent

Excellent service. Diana Treat is always a pleasure to work with. I have been a customer for over 15 years and cannot think of a bad experience I have ever had.

Excellent Service

I have bought my last two cars at Don Chalmers and had them regularly serviced there. The experience I've had is top rate with extraordinary customer care. Diane in the Service Department takes excellent care of customers and their vehicles.

Excellent experience!!!

I truly can't say enough about John fife as a Salesman. He is honest, extremely knowledgable and willing to do anything asked of him. I have never a dealership pride themselves in trust and honesty like Don Chalmers Ford does. they are the good guys and will take care of you like NO ONE else will. Thank you for that! I didn't think there were good people like this anymore.... very refreshing. From John to Jackie to Gary.... Sincere thanks for a wonderful car buying experience!

Easy Peasy

John Fife has sold us many vehicles over the 30 years we have known him, so when we were stumped about the truck we needed that would meet our current needs we called him. He did the research to find a vehicle that would meet our needs and gave us the info needed to search their website to find the vehicle we wanted. We let him know the vehicles we were interested in, made an appointment and drove our new vehicle home within a few hours. We live in Elephant Butte, NM so the fact that this transaction could be done in a few hours was a major plus in our book. But there were several people with which we interacted in this process that made it seamless. The insurance ladies, sorry I can't remember all your names, Jackie and Nora from finance made that part of the transaction go smoothly and the delivery was great under Mitchell's tutelage. Thank you John Fife for smoothing the the way.

Lost a Chance to Make a Deal With Us

We went in on a rainy day to buy a truck and were immediately told by our salesperson that she was not going to get wet because she had someplace to be that evening. That was just the beginning. She kept us waiting for at least 30 min. while she searched for the exact truck we were looking for. When she returned she told us it was at another dealership and since Chalmers was closed on Sundays, we should just go over there and deal with the other dealer. She said she couldn't give us more information on the value of our truck and should just go over there. Needless to say, an hour later we left very unsatisfied with her, but we did go to the other dealer and they went above and beyond to get us into exactly what we were looking for, and gave us what we were asking for in our trade in and our payments. Too bad Michell, you lost out on that one.

I would never go anywhere else!

I am always treated like family at Don Chalmers. Everyone goes above and beyond for me. John Fife helped me find the best vehicle for my daughter. He never compromised and put up with my very picky taste. Thank you John for all your hard work finding us the perfect vehicle. Thank you for all the extra special attention. Jackie is fabulous and found us the best financing and talked us though all the options, she really takes the time to explain everything and makes the process simple and understandable. Thank you!

Excellent service and value.

Customer satisfaction is priority #1 at Don Chalmers. Brought my 2007 Edge in for 100,000 check. Excellent service. Thank you Anthony for the friendly, efficient service. Have beer a Chalmers patron for over 10 years and will continue many more in the future.

Excellent customer service

2015 Escape Titanium We had a great experience At Don Chalmers with John Wayne Fife . He was very knowledgeable with the vehicle that we wanted. Since there was none available in the lot when we were looking for one he had our vehicle special ordered to Ford. We were very happy with the outcome . We had excellent service. The whole office staff know how to take care of there customers. From the reception desk until you exit the dealership everyone is excellent, friendly and courteous. Thank you John, Jackie, Aaron, Anthony, Mike and to those who we fail to mention. We will surely recommend Don Chalmers Ford.

Good customer service

Patrick was very helpful he stayed with me through the whole thing.

Shawn at Don Chalmers ford did and fantastic job!

I went to Don Chalmers ford looking for a new Mustang when I was greeted by Shawn who was actually moving a car up to the truck lot in Rio Rancho. After speaking with me for a bit Shawn listened to what I was looking for and told me he could find the perfect mustang for me. I have to say within 15 minutes he had found the exact Mustang I had asked for, we took it for a drive and it was the car for me. He guided me through the purchasing process and made it feel very comfortable for me as I do not like haggling over prices. Shawn walked me through the process and within hour we were headed to meet the finance department and sign the papers. All in all this was a terrific car buying experience and I would recommend Don Chalmers ford to everyone.

Excellent Customer Service

I had a great experience at Don Chalmers Ford service department. They know how to take care of their customers. Thank you Kevin, great job.

second opinion on repair

I have been a customer for 15 years and trust Chalmers. I appreciate the employees who have treated us with respect and been honest in sales, service, parts, repair, etc. As a new widow I needed a second opinion on reported transmission repair from Midas for my Mercury SUV. I trust Chalmers opinion and Mike Zeyen has been a long time friend. He did a complete review of service and repairs performed on my SUV, and my transmission is good. I saved $1300. God is so good to provide a place I can trust. I am happy to recommend Chalmers.

1 week 2 major repairs

Thought I had lost a tubro & had a pretty good idea that the exhaust filter was plugged. limped in to ABQ towing 5th wheel. The truck was purchased new(actually ordered ) from DC in 08 after a unhappy time from another dealer will I had previously ordered 3 new Ford Power Strokes over the years. When in ABQ the truck has always been serviced DC. I expect around a 8K estimate & told John that I would trade if that was the case. I waited for it to be checked out & was told the exhaust filter was plugged & a new would be around $2700.00 But they could probably manually regen. it & that would be appx $1000.00 OK I need a loaner there wasn't one available till next AM Return next AM to get loaner & John informs me they wasn't able to do manual regen.(tried twice) installed new filter drove it one day cleaning filter light is on came back reprogamed every thing OK ------ The NEXT DAY driving the truck make a noise like I had run over a bunch of sheet metal & jerked hard right & locked up had it tow to DC right wheel bearing looked up 2 wheel bearings & ,1 spindle , 2 rotors & appox. $1700.00 later I am on the road again. & you probably think I unhappy & I am BUT not at John or Don Chalmers it's because I had to spend my fun money to fix my truck. Seriously folks these people are top notch in my book I feel really lucky to have John Polkovitz as my service adviser all of my charges were actually under what he had estimated Thank you John you could easly make me buy a new truck then & I would of been forced to buy off of the lot & I hate that. But now that I am not in bind for a truck ,I think I might be ready to order a new one

Excellent Quality and Professionalism

Our experience purchasing a 2015 Ford Escape was extremely professional. It was an example of great quality and service. Thank you Heather Totschek, Torie Peralta, and Don Chalmers Ford!

Excelent Customer Service.

Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns that need to be addressed, comforts me in the reliability of the whole program.

great dealership

Andy is a top notch srevice manager. He will go out of his way to help you

Rude, Unprofessional

We were treated so rudely after we purchased our SUV a month ago that I am still in shock!!! I wrote the GM immediately to inform him of our experience and he NEVER RESPONDED!!!. We had a trade-in that we used as part of the deal which had been paid off for a couple of years but we were unaware that you have to have a "Release of Lien" letter to go with the title. It took two days to receive the Letter from the finance company and in those two days we received over 20 harassing phone calls demanding the letter. We tried explaining to the New Car Director (J.Storz) and he basically implied to my husband that we were trying to steal "HIS" vehicle all while yelling at my husband on the phone!!!! It's funny because we did not want to take the vehicle until everything was ok but the salesperson(Francisco Avitia and the Finance Manager (Allan Quezada) insisted that it would be ok. I find it interesting that this all happened especially since we were financed through our Credit Union and the SUV at that point belonged to the Credit Union and us! I'm so disgusted that I plan to continue sharing my experience!!!!!!!

2014 f150

Great experience overall from sales to services. Chamlers had great inventory of new F150's. It was a great to work with OJ from sales department. I would buy from Chamlers again!

Long term customer

Have been customer for 15+ years and keep coming back!! Dealing with Diana Treat is always a pleasure - she is always courteous, knowledgeable and efficient.

Long term Experience

I have purchased seven new vechiles from Don Chalmers Ford and my service experience has alwaus been excellent. A great experience overall from sales to service!

2014 Ford Escape Sevice

Don Chalmer's Ford Quick Lane as usual did an excellent oil change job and nitrogen fill on our 2014 Ford Escape. The service performed was half an hour earlier than estimated!

Long term opinion of Don Chalmers Service Department

I've been using Chalmers for about eight years now and I've never had an experience which wasn't excellent.Thank you Don Chalmers.

Worst Dealership Experience To Date

I do not usually leave negative reviews as things happen and I understand that. This is not my first car purchase either. However, Don Chalmers made a fiasco of my vehicle purchase. The sales men did not follow through on their word until it was brought up at signing at which point they stormed off p*!#ed off because the deal was altered by management.Next, and this is very important...John Nivelli in finance is a joke. He will give you this well scripted pitch about how well Don Chalmers will take care of you and that they put their customers first. This guy is what gives car dealerships a sleazy reputation. I have never experienced such an unprofessional experience in my life. If you are looking to purchase a new Ford stay as far away as you can from Don Chalmers.

Easiest care buying experience EVER!

Best and EASIEST car buying experience ever. Very transparent pricing, great deal, amazing service in both sales and adding some accessories, and best of all, UNDER 20 MINUTES FOR PAPERWORK AND DELIVERY!!!! I love my new F-150!

Integrity and customer service are what they are all about!

I brought my car in for service and had a small issue with the work that was done. I brought it to Chad the service managers attention and was amazed by the response I got. Not only did he genuinely care about my concerns but he really dug into my case. He even found and corrected some internal procedures in the service department to prevent future issues for other customers. Things happen and it is all about how a company deals with them. The customer service and integrity at Don Chalmers was refreshing and wonderful to see and should be a benchmark for all customer service based businesses. They did not give me excuses or empty apologies, they took action and made it right. I put my family in my vehicles every day and there is not another dealer I would trust with their safety more than Don Chalmers.

Great Service at Don Chalmers

Recently my truck engine was sounding really bad. I barely got to the dealership in it. When I got there I was greeted by James. He sent for a shuttle to get me to work. Later that morning he called with the bad news about my truck engine. He had Alfred look at it for a trade in. The truck was not worth anything without the engine running. Alfred found me a F-150 that I fell in love with! Alfred worked with me all week. I really like the no pressure service at Don Chalmers. Alfred answered so many questions for me and was always there to help. John and I sat down to do all the paperwork which was huge but he made it a pleasant undertaking. He told me to never hesitate to call him with any questions. After several days I was driving home in that F-150. The girls at the front desk were always there to greet me with a smile, "Welcome to Don Chalmers and how can we help you?" I cannot forget Mike that walked me through how to work everything on the truck. The day after I bought the truck my 'low pressure tire light' came on. Just as everyone told me, I went to the service department. The tires were checked and I was on my way. Everyone in the service department was nice and helpful. I was made comfortable in the waiting area and offered water, coffee, popcorn and ice cream!Thank you so much for always being there for me at Don Chalmers!Sarah K. McHaffie

Great Experience

It was a pleasurable experience to work with Patrick Burke when I purchased my new Ford. He is a honest, professional salesman and his conduct is impeccable. I recommend him as your sales consultant.

I was so WOWED, Delighted & Surprised.

I was so WOWED, Delighted & Surprised. This was the easiest, car buy for me EVER. I love Don Chalmers Ford... Jacuie Sidden, Michell Royle, Deb Livingdston...Thank You SO much

excellent service

Quicklane provided quick service. No appointment needed. .

New Year Purchase

This is my fourth new vehicle purchase from Patrick Burke and the Don Chalmers team! I love the professionalism, care , and individual support this team provides. I will recommend any car buying consumer to visit Don Chalmers. You will not be disappointed!

over steering problem

I have an 01 & 08 Expedition. The 2001 was over steering after converting to coil springs from air bag suspension. James Cordova (service rep) did an excellent job of explaining the problem and the required fix that I approved. I've been using Don Chalmers Ford since approx. 2002 and they have provided excellent service through all these years. I've consistently used James Cordova for all the years that he has been with Don Chalmers Ford because he has a good relationship with the technicians and knows my vehicles

don' t learn the hard way

I bought some where else. Don't be a fool. I have learned a hard lesson. These people are the best from the front to the back.

Horrible internet presence

I am deaf and I proceeded asked several specific questions to this dealer through e-mail. They ignored my questions in the email. Then called me up anyway speaking very fast and hassling me to make an appointment for a test drive. I could not understand him but made an appointment anyway to get the guy off my back. I had to cancel the appointment by the dealer e-mail since the guy did not give me any way to directly contact him.

Terrific shopping experience

I had no intent on purchasing a vehicle, as I had been denied at 2 previous dealers because of credit issues. Krystopher and Dan went the extra mile to work with me on a deal, and I ended up leaving with a great used vehicle! Don Chalmers Ford provides the best customer service experience you're going to find at any dealership! It's worth your try to see them if you are having credit issues and have been denied elsewhere.

Great Service Experience

Anthony Archibeque handled my service recall with no problems found. Great experience with service crew.

Excellent Service Experience

I was very fortunate that the Service Manager and the Repair Mechanic (Mike) were very helpful and listened to my situation. They did the repairs to my 2012 Ford and when I picked it up, I was just amazed at the work they put into it. The engine was so clean, it looked almost new. All the fluids had been added, and that was not even the reason I took it in. It had one leak that I knew of and the told me they found two other leaks somewhere in the engine. I was not charged for the repairs, they said the warrantee took care of it. I was not charged for anything. They went above and beyond for their service. I would definitely recommend that service repair shop. I really felt like it was a lucky situation, instead of the feeling of doom I had when I learned of the problem. Thank you Andy and Mike.

J. Martin

As always dealing with this dealership is a good experience. Talked to Patrick about what I wanted. Went to finance got the deal worked out. Had accessories installed while doing paper done. In and out with new truck in 4 hours.

Great Service, clean failities

I REALLY APPRECIATE HOW RESPECTFULLY THE SERVICE TEAM MEMBERS, ESP. DIANA TREAT, ANSWERS MY QUESTIONS SO I CAN UNDERSTAND WHAT IS HAPPENING.

Another Great Buy at DCF

I was in the market for a Mustang and the sales staff was AMAZING, not pushy at all. Test drove some 2015's and one 2014 came back a few days later and took it home. I now own 3 Fords and 2 purchased at DCF, my next 3 will come from there as well.

Excellent purchase experience

Recently purchased my 3rd vehicle from Don Chalmers Ford. All previous sales experiences were good, but the 3rd time is the charm...this one was absolutely EXCELLENT. I couldn't be happier with the sales, financing and delivery processes. Thank you for helping me get my perfect car!

Another Excellent experience at Don Chalmers!

I just purchased my 3rd vehicle from Chalmers Ford, but this is the first review I've left. Obviously they do it right if I keep returning. However, on the last purchase they went far above and beyond any expectations I had...unbeatable price, fast paperwork, and excellent attention to the little details that make the difference between a good experience and a GREAT experience. Thank you Mr. Housely, John Wayne Fife and the rest of the crew involved in my purchase experience.

tire repair

Andy Strebe at Son Chalmers got us in and out. He was professional and curtious with continuous updates on where they were at with my truck. He offered snacks and drinks while we waited. This was a positive experience and I highly suggest taking your vehicle here for fast curtious service, not to mention competent workers. I feel safe driving my truck now that they fixed the problem with my tire. Good job Andy and Don Chalmers Ford crew!

Dishonest and luars

My friend got me a van from there and after 2 months with title in hand they literally stole the van back they tried to get me to bring it back by telling me it needed a vin inspection and that was a lie they just wanted me to bring it so it looked like I just gave it to them I have has several friends and family but from them but ne we again I see from some of the others reviews people had problems with their honesty

Ford Fusion Maintenance

This was my first time taking my new car to have regular maintenance done. The quality of service was excellent. I took the car to the Complete Care instead of the service department because they could get me in right away.

Great experience!

I had an advantage over the normal walk-in customer because I know someone that works at Don Chalmers. With that being said I' m pretty confident that I was treated not much different than the normal everyday customer. I've bought several vehicles in my life time and this has to rank up near the top on total positive buying experiences. Everyone I had contact with was very personable and seemed genuinely concerned with my satisfaction. Thank you Don Chalmers Ford and especially Dave Piazza!

Great experience

Sales person was very professional and helpful. Car was not quite what we wanted, so ended buying one elsewhere. Would consider Don Chalmers again for a future purchase.

I won't shop anywhere else.

We needed to buy our son another vehicle. I found great deals at other dealerships. However, I won't go to anyone else but Don Chalmers Ford. I have to say Don Chalmers Ford, has a wonderful sales team, finance team, and delivery team. We bought our 8th vehicle from Don Chalmers,(4 last year) our 2nd one this year. We only buy from Dave Piazza, and our finance lady is only Jackie Sidden, we some how get a different guy every time at delivery, but they are all great and very informative when it comes to giving us the information we need to know before we drive away. I must say they are always, kind, helpful, patience, and friendly. Did I mention the front desk ladies are amazing as well. They always have a smile on their faces and greet you when you walk through the doors. I was there on Thursday to talk to Dave about buying a car and one of the ladies gave me a fudge bar!! Thank you so much it made my day! When I need maintenance on the vehicles I got to Ricky Phan, at Quick Lube. I know I'm in good hands and I'm not being taken advantage of!

Service Rep Diana Treat is wonderful.

Everything went smoothly with the repairs to my 2013 Fusion and they were completed 2 hours before expected. Diana was professional, friendly and cared about my concerns. All is well and my Fusion runs as beautiful as it looks. I get so many compliments.

New 2014 Ford Escape SE AWD

This is the first Ford vehicle that we have owned. Sally Reaves , our salesperson, was extremely helpful and reassured us that Ford makes a quality car. Justin did a great job in explaining all the features of the Escape. This was the best new car purchase experience that my wife and I have experienced. I will recommend both Don Chambers Ford and Sally Reaves our salesperson to all our family and friends.

New 2014 Ford Excape SE AWD

My wife and I had a great experience. Sally our salesperson took care of all our concern in a friendly and professional manner.This was the best new car buying experience that my wife and me have ever experienced. I will recommend Don Chambers and Sally our salesperson to our family and friends.

Great service! James was amazing!

Great experience fixing my vehicle. It's never fun when a vehicle breaks but.... The Don Chalmers service experience was great. They went above and beyond for me and made everything excellent! Highly recommend Don Chalmers Ford and James in service!

Thank you service and James!

I wasn't happy with having a broken vehicle but Don Chalmers service was amazing. James in service when above and beyond for me. I appreciate him very much for making this into a great service visit. I couldn't be happier!

Superb service

The service department at Chalmers Ford is immediately and completely available. It doesn't matter what our issue is, James always gets us worked in and accommodates our schedule. Kudos to James again.

Emergency Repair

I had a window issue while driving back to Rio Rancho late Wednesday. Not having this repaired quickly would have made driving a major hassle. Don Chalmers took care of the issue quickly and efficiently. Got repair info by 8 am Thursday and picked it up about 2 pm.

OIL CHANGE, NITROGEN FILL RECENTLY DON CHALMERS

I RECENTLY TOOK MY 2014 FORD ESCAPE INTO THE MAIN DON CHALMERS SERVICE DEPARTMENT IN RIO RANCHO, NM.. THE OIL CHANGE/NITROGEN FILL WAS COMPLETED IN A TIMELY MATTER . I APPRECIATE THE HIGH QUALITY RESULTS DON CHALMERS SERVICE DEPARTMENT CONSISTENTLY GETS ME,

Good experience!

Dealership was professional, understanding and considerate of the customers needs and expectations. Nora sought to ensure that we were treated good and accommodated our requests and served as an ambassador between customer and management. Overall, experience was good and I look forward to future purchases at this dealership.

Excellent sales staff

My salesperson went out of her way to make the buying experience very pleasant. She was able to locate the exact model I wanted. The vehicle showed up late in the day, and had had it ready for me to pick up the next.

great customer service ken willard was great

great customer service ken Willard has sold me three vehicles and I get treated great every time

F150 New Truck Purchase

This is the third vehicle I have purchased from Don Chalmers. The previous two were pre-owned, and this purchase was new. Dave Piazza ahs been my salesperson every single time, and will be my salesperson in the future. Jackie in finance was a pleasure to deal with as well, along with Ian in delivery. Excellent service all around. Process took about 3.5 hours, only because I looked at 4 different vehicles.

Great service

I have used Don Chalmers service Department in several occasions. Each time, they proved to be courteous, prompt, professional and knowledgeable. When needed, they provided me with a loaner vehicle. John Polkovitz was my service advisor and I am very happy with his services. The entire team were very helpful and understanding to my needs. My car is fixed now and it runs like new. Thank you Ford and Chalmers Service Department!

Kim Stelzer

My salesman and the team he works with were exceptional. My whole experience at Don Chalmer's Ford was the best car buying experience I had in the Albuquerque.

Terrible diesel service

We were on vacation in the area and our truck needed service. We were told it needed a cam position sensor, 2 injectors, and a few other small things. We did it all at considerable cost, and 100 miles away from the dealer it started having the same problems again, but even worse. I don't know what they did, but they certainly didn't even come close to fixing my car and I'm out over $2K.

Ford Focus

James was my service technician and he did a great job in getting my Ford Focus 2013 up and running. Kept my updated on everything that was being done on the car. Should give a promotion and raise. Thank you again.

Customer service was great

They had to order a part for my seat belt and not only e-mailed me but called to let me know it was in the very next day.

Steller Experience

Our experience was exceptional from the time we walked in the door until we drove away in our new vehicle. Everyone and everything was such a pleasure. No high pressure. The financing was a breeze. We have never purchased vehicle and had such a seamless experience. We would and are recommending Don Chalmers dealership to everyone that admires our new vehicle.

Excellent service!!

I received excellent service and update information about my vehicle, from the time the tow truck delivered my vehicle to the time the service was completed. Thank you so much Diana for getting me back on the road again.

Excellent experience all around.

I received an email reminding me of my car appointment. They were ready for me when I arrived. The car was ready on time. The service personnel took excellent care of the car and of me.

Excellent Service

As always, excellent service. Always treated with respect and professionalism. Keep up the great work! Whenever anyone asks me about a dealership, I only recommend Don Chalmers. Thanks again!

Excellent Service - Best dealer in town!

We had gone to other Ford and Chevy dealers in town while searching for a vehicle and Don Chalmers provided the best customer service. Michelle and all other people involved during the actual purchase made this the best car buying experience weve ever had. We were amazed by the level of service we were provided by everyone at Don Chalmers. We will recommend them to everyone we know.

WE LOVE DAVE PIAZZA!!!

A HUGE THANK YOU TO Dave Piazza, and Jackie. We love our new Ford Escape. Dave, thank you for driving over to the outlet, and picking up my vehicle. Jackie, thank you for getting my payments where I want them and the date they are do on. To the men in delivery, Jeremy, thank you for going through the functions of my new Escape.

WE LOVE DAVE!!

A HUGE THANK YOU TO Dave Piazza, and Jackie. We love our new Ford Escape. Dave, thank you for driving over to the outlet, and picking up my vehicle. Jackie, thank you for getting my payments where I want them and the date they are do on. To the men in delivery, Jeremy, thank you for going through the functions of my new Escape. I'm learning more and more about it as I read. I bought a 16G SD card so I could put music on it for our up and coming trip. The sound quality is AMAZING!! THANK YOU DON CHALMERS!! We have never had a bad experience buying vehicles from you!!

good experience

Though there were several customers ahead of me, they were able to service my car fairly quickly. My interaction was with Johnathan and he was friendly and professional. Overall, a very good experience!

Michelle Royle--2012 Infinity M37x

I found this car on cars.com. I spoke with Michelle Royle at the dealership and began negotiations. They had listed the car with a very fair price, but were still willing to negotiate a bit. I was also trading in a car and driving in from out of town and was a bit nervous that they might try to low-ball my trade-in knowing that I was driving 4 hours to see their car. I couldn't have been more wrong. They made me a very fair offer for my car. We quickly had a deal and began wrapping up the paperwork. I was at the dealership for approximately 3 hours which I consider to be a remarkably quick turnarround for this type of deal. Customer service is second to none at Don Chalmers and Michelle was attentive, friendly, and made sure I was taken care of throughout the entire process. The M37 was the 10th car I have purchased and Michelle at Don Chalmers made it my absolute best experience. Thanks guys, I truly appreciate the hassle-free simple car buying experience you provided!! Oh, and the car is amazing!!

Don Chalmers Ford is amazing

The customer service was excellent! We not only purchased one vehicle but two. We purchased an F150 4X4 Crew Cab 2014 (with all the bells and whistles) and also purchased a 2014 Ford Focus. The sales team was great and they worked really hard in helping us get financed to purchase these two vehicles at a very low interest rate. I almost forgot to mentioned, they helped us trade in a vehicle that we were not satisfied with (2013 Dodge Avenger). I am sold for life. I will not go any place else to purchase a vehicle and I will recommend this dealership to anyone interested. Thank you Don Chalmers Ford for a job well done:)

Servicd at Quick Lube was excellent!

Great service and I will never go anywhere else. Daniel took very good care of me and explained everything to me about the service I was having done on my Explorer. I have gone to Quick Lube for 15 years and will never change.

Excellent service

Overall it was a very good experience. The salesman called me at home and let me know I had been approved to purchase a vehicle. I gave him a date I would be available. He waited till that date and followed up. The whole experience from beginning to end was excellent .

Great service!

This was my first car buying experience and I was pleasantly surpised. The employees do honest business and with little hastle. Everyone did there best to make it the best experience possible!

FORD MY CAR

This is our fifteenth Ford and the 6th in my immediate family. By far the best overall experience in purchasing a vehicle. Ron Samayoa is way beyond his years in knowledge of the product, customer friendliness and made purchasing a vehicle a pleasure. Before the years end I will be purchasing another vehicle and my nephew who at one point was a Dodge man has now been converted to a Ford man by Ron. My nephew will be visiting Ron in March of 2015 when he receives a large inheritance to purchase his own F350 Super Duty. Thank you Don Chalmers staff for an enjoyable experience.

Great Customer Service

The team that I worked with at Don Chalmers went above and beyond to make our used car buying experience as comfortable as possible. At no time did I ever feel pressured that I had to purchase a car that day. They were willing to accept our trade-in vehicle knowing what condition it was in. Mica DeLuna was very friendly and honest and that was very much appreciated by both my husband and myself.I will be recommending Don Chalmers to any and all that ask.

Don't go anywhere else!

We have been married for 20 years. With 4 kids in our home we have bought quite a few cars over those years. We have had mixed experience with car dealers in that time, and had come to loath the process. However, we bought a car from Dave Piazza at Chalmers, and ever since then we simple don't buy anywhere else, or from anyone else for that matter (there are other great people there - Go John Fife!). So far we have purchased 5-6 cars from these guys. Jackie in the finance department is awesome and Mike in the accessories department can help you customize to your hearts desire!How many dealerships do you know of, who retain great people for decades.Keep up the great work Guys, and we will see you again soon. When we get another couple kids out of the house, we can get that new Mustang we always wanted!!!My only request is you start a frequent buy club, say by 5 and get one free?Rich and Tanya Law

2014 Ford Mustang

My experience with this dealership was excellent. I was very specific as to the type and color of vehicle I wanted. Anne Marie Martinez and John Storz were very diligent in working to find the vehicle that met my specifications. They were able to get me the car I wanted quickly. Customer service is excellent. I will definitely recommend this dealer to my family and friends. Thank you.

Like no other car buying experience, the best.

The employees were helpful, friendly and above all not pushy. One of the most pleasant auto buying experiences We have ever gone thru. We felt they all were working to make our day. And they did.

Don Chalmers rocks!

The staff was real friendly and helpful in helping me make a decision. They made me feel like a customer and not a paycheck, which was really nice. I would definitely do business with them again. I will recommend Don Chalmers to people I know.

new car purchase

fair and easy negociations,honest and courteous,the best overall buying experiance in 48 years....a Ford dealer with a BMW culture,,,10 out of 10 thank you,,, Jeff hills

New F-150 purchase

In my 40 plus years of buying new cars, I hate the process. Until now. Without a doubt the courtesy, efficiency, and attention to detail were superb. A special recognition to John Fife whose professional appearance, demeanor, and help were the best I have encountered in many years. He not only listened to me, he heard what I was saying and quickly ascertained my needs. John Navelli made the paperwork process quick and painless. I did not get the usual pressure to get all the "add on's". Once I made a decision he did not try to push anything on me.It all started while I was on the computer doing some research on the F-150 and before I got off the computer, within minutes, Amy called me and told me what they had available considering what I was looking for. Three other dealers sent me a reply but never called.Respect, courtesy and friendliness across the board. Even the young man who prepped the truck and gave me a check out was knowledgeable and efficient.I know where my next Ford is coming from. My kids too.RegardsRick SandersMajor, US Army, Ret'd

New Car Purchase