Doherty Ford

great people

I am very happy with everything. Everyone was friendly, knowledgeable, and helpful.

2012 Ford Escape

Made appointment and they were prompt and prices were reasonable.

2005 F-150 Lariat Purchase

I purchased a 2005 F-150 Lariat, I love my new truck and am very happy with the purchase. Johnny Lee was great, and very informative. I will recommend him and Doherty Ford to my friends and family.

Great service!!

Everything was Great!! My pickup was finished way before I needed it. Jeff the service manager even called me to let me know it was ready, and he let me know my batteries are getting to the point of needing replace. They even scrubbed the 100's of bugs off my windshield.

Amazing Company

I love this place! I went to this company knowing exactly what I wanted and even though they didnt have it at the dealership the ordered it and let me know when it was in, and I got exactly what I wanted!

Always a pleasant visit at Doherty maintenance!

This was just an oil change visit. You did a good job except you and I forgot to discuss greasing the lube points and your report does 't tell me if this was done or not.

what do you mean title?

I'm a local, I bought my car there and I'll have it serviced there.

Service Department, Excellent Service

The staff is always friendly, when I walk in the door they great me and know my name. Their service is timely while I wait in the comfortable customer waiting area. They let me know if my vehicle needs any addition service, otherwise they walk me to the cashier followed by a friendly goodbye. The cashier works quickly and I am out the door until the next time my vehicle needs service.

Good job.

We always have a good experience. Service personnel are well trained.

Customer Care Comes First

I was working with my insurance company on what they termed as my truck being totaled, a 2002 Explorer Sport Trac, with over 231,000 miles on it. As you can see it was a hard working and long lasting truck. I was on limited time to find a replacement. Living in Salem I did not find anything that interested me in the time frame I was working on, so I put the target range out over 100 miles. Doherty had just what I wanted, all my dealings were done by email and over the phone, I pretty much bought the truck without even test driving it, I put my faith and trust in Doherty Ford that they stood behind my purchase and that I drove away in. My experience with the dealership was excellent, more of a hometown approach, no high pressure. They wanted me to be happy with my choice, the price was great and they were wonderful to deal with. Thank You Doherty Ford and Staff.

Great people

My coupon was good for 2 months, why did I get it 4 days before it expired?

New 2015 F150

2015 F150, ordered end of 1/25/15. Dave Jidas and Mark are always a pleasure to deal with. New truck came in as ordered, all the extras were added as asked for.

PW Superintendant

Doherty has always taken good care of the City of Forest Grove and we appreciate all your help in keeping our fleet operational.Thanks,Rick VanderkinFGPW

Expectations Always Above and Beyond

Ford cars and trucks are greaat. Reliable, dependable and durable.Working with Doherty Ford is always a great experience.They are professional, courteous and helpful.The have a lot of integrity that is missing in bussiness today.If you want it done right and backed by a team of excellence.Doherty Ford in Forest Grove, Oregon is the place to go.

Recall

My husband took our Grand Marquis in for a recall. He did not like that he had to take it in twice. Once to assess it, then again when the parts came in. That being said, he did like that the servicemen were friendly and helpful. I'm sure it's not their fault, but rather a corporate decision, that the car couldn't be fixed in one visit. Thank you for the good customer service.

Excellent customer service beyond expectations!

I thought I was going to be a in for a SUPER expensive transmission repair. I took it in to Doherty Ford, which had the best price in town for a diagnostic check. I show up and Gene Sanders has his transmission expert Don Stadelman take it for a drive with me to find out what is wrong. We hop in the van and before we get out of the parking lot, he suspects the problem, pulls back into the service bay, grabs a tool and fixed the whole thing in like 15 minutes! Then...seriously, then he's like, there is NO CHARGE!?!?! What? Ok, I understand helping a guy out or telling me to go home and fix it myself or even set an appointment and get charged the minimum...but NOTHING! Seriously, the guys there are super! I even asked what kind of pizza they like, so I could say thanks, and he's like, "You don't need to buy us a pizza..."

Excellent & Knowledgeable!

Staff member took our 15-passenger van to Doherty's. After just asking a couple of questions, pinpointed exactly the problem, quick fix with a fuse (that was causing all kinds of turmoil) and did not even charge us for disgnosis nor time...........And good sense of humor besides! They won our business.

great buying experience.

They were able to get me out of an upside down trade and still stick to the payments I was looking for. It was awesome! Highly recommend them, good people.

I took my 95 ford explorer in for a check on 11/19/13...

I took my 95 ford explorer in for a check on 11/19/13 due to a flashing OD light. The service manager called and left a message for me to call back, fearing the worst (this vehicle is on its third transmission) I called back to be informed that the vehicle threw a code for "excessive converter slip." I asked what was done to check the vehicle out and was told that they reset the code and drove it for twenty five miles with no problems and if it throws the same code I will need a new transmission. These folks could not even drop the pan to check the transmission out or see if there was crud on the screen or bottom of the pan. As I walk out the door with $99 less in my wallet with no more information than when I dropped it off I was a little hot, I expected a little more since it was a transmission issue. I truly wonder if the so called "service tech's" can diagnose problems any more without the computer telling them what is wrong with the vehicle. I will do Doherty a favor and send folks who own Doges their way, this quality of service deserves that quality of vehicle. I will no longer go to these folks for even parts.

Happy New Car Owner

I used the cars.com app to find my new car at Doherty Ford and couldn't be happier! I will definitely use this app again and return to Doherty Ford!

-my truck will not start,so i towed it in $99.00 diagnose...

-my truck will not start,so i towed it in $99.00 diagnose-told me it was the battery,so they replaced it.$130.00-went to pick up my truck,and will not start.-they re checked it,and now i got a bad inertia switch.$89.00-so they replaced it.-went to pick up truck,and still won't start.-so they check it yet again,-and now i got a bad fuel pump,$750.00-so finally that did it.-at this point, my truck has been in the shop for 2 weeks.-and this people were never apologetic.about any thing.-it was the worst experience,-can anyone top that.?

Fantastic Service!! Had a dead battery in car. Called...

Fantastic Service!!Had a dead battery in car. Called Doherty Ford, talked to Gene and asked if they could get to it today.Gene said they would look at it. Well i did not get it there until 1pm!. I gave the particulars to Jeff at the desk on what it was doing (or not doing). I said i would wait a couple of hours before i had to get a rental. 11/2hrs. later Jeff told me it was a bad battery, everything else checked out good.They replaced the battery at NC (car was still under warranty) and i was good to go.Great experience!!!. I will definitely return to Doherty Ford. They went out of their way to get me in and out, in time.Good job Doherty!!!.Noel

I had a great experience.

A nice group. I worked with Steve and Dwight and they really came through for me. I couldn't be happier with my car or the buying process. Thanks you guys!