Dodge of Burnsville

Great experience, great price

We had a great experience at Dodge of Burnsville. We initially went in for a used truck we saw online. When we saw that it wouldn't work for us, Mateo, our salesman, showed us several other used options. When we finally determined none of the used trucks would work for us, he showed us a few new models with rebates / dealer discounts which were surprisingly more affordable than we thought. The sales team worked hard with us to get a truck with the additional features we needed at a price we could afford. The entire process was low stress, and we did not feel pushed into a sale like we have at other dealerships. We had a great experience at dodge of Burnsville, and would recommend anyone go there!

dealership is stuck in the past, service department is rude

This dealership is everything people hate about car dealers. Here is an example. I went to their website, completed the Online Service Request form. Explained there was a recall on my brand new Dodge vehicle, gave them the recall number and title of recall. Under preferred method of contact I selected "email" (I can't really talk at work, and I don't hear very well, which I explained in comments on the form). A week went by before someone emailed me. It was a salesman, Mike Varner, who was "excited to help me find my new car" !!! What?! And then he went on to ask if he could call me instead of email. Obviously the only thing they took from my SERVICE REQUEST was my name and email. Completely ignored it was for service on a new car. I replied with the situation and asked that he have Service contact me. A day later I get an email from Mike Nelson the Service Manager. He doesn't put anything in the subject line so his email goes to my spam folder. When I find it a few days later I see he says to "contact the dealership to set up an appt. and see if they have the parts" ! Well isn't THAT what I did by filling out the Service request form?! And the Service Manager doesn't even check to see if they have the parts before he replies to me?! I did the same thing at another dealership right afterward and they wrote me back the same day, stated they ordered the parts and asked me to pick a day. Now THAT is how a dealership should operate. Dodge of Burnsville? Steer clear, you can do better that that place.

Service department is full of condescending,rude,jerks

I have taken my truck and cars to these guys for more than a decade and the service is good,the service desk guys suck!Rude,full of themselves and talk down to you as if you as if your just something stuck on their shoe.