Diamond Jim's

Great dealership, ask for Ross

I would highly recommend DIamond Jims to anyone looking for quality help and a great buying experience. My salesman Ross was extremely helpful and I was never pressured or guided, I was there to get the real feel of a few different models and he was more than patient and very knowledgeable, I will definitely be coming back for my final purchase and have already told friends of how easy the whole process has been

Questions

I am looking for a particular car and Diamond Jim's had one. Drove over 100 miles to look at the vehicle. The salesman tried to make a deal. I wouldn't do so without the vehicle history/carfax. Left the dealership and continued to ask for the carfax. Finally, four days later, a carfax was posted. There is a large discrepancy with the odometer history and what they are saying is actual mileage. Needless to say, I will not be purchasing this car. Since I asked for an explanation, the salesman has not returned my emails and phone call. If I would have not demanded the carfax and trusted the seller, I would have purchased this vehicle with an altered history.

Enyaw32

I never purchased a vehicle from them but they were easy to talk to and tried to help me out. I will look at their lot next time I am looking for another vehicle.

Charles & Anisha Walton

I would totally recommend this place for anyone looking for a quality used vehicle and suggest you see Andrew. He is always very professional, kind, and cares about his customers. He listens to his customers' needs and he helps to select the right vehicle. This is our 3rd time purchasing a vehicle from Diamond Jim's and we are always satisfied with the quality of service from Andrew and also with the vehicle(s). Overall, the entire car buying process was very smooth. Everyone really goes above and beyond to work with you.

Best saleswoman

Absolutely the best customer satisfaction. I went there to surprise my fiance with a car and the sales lady, Lizzy, helped me plan it. His expression and response was priceless. Thanks for the help, Lizzy!

Great place to shop for a used car

Great place. They take the time out to make sure u leave with a perfect car. Thanks Turk!!

Made it easy to buy a car

This is the way car buying should be take a look you'll be surprised.

Great cars .. Great service

Very patient and helpful employees who worked with me every step of the way. Also gave me an amazing deal on a beautiful vehicle. I highly recommend buying from Diamond Jim's.

Awesome Service/Friendly People

Down to earth people to deal with. Easy buying process. These people would do anything to find the right car for you. Good variety of well taken care of vehicles. Mike and Turk were great.

Great dealers

Was looking for a car before my birthday, the sales team helped me and got me in the car I wanted, I even got picked up to get to my new car. Couldn't be happier.

Wonderful customer service and a caring team!

Wonderful Company! My first time buying a car here and I can say it was around great experience!

Quick response from dealer

The dealer got right back to me. They were courteous and they knew their inventory. Unfortunately, we were unable to agree on a price that I could afford.

Horrible service

I went in to see if I would get approved for anything , and the process of getting my information the lady was rushing and told me she would contact me when she hear from the banks , its almost been a month and the lady never called me to update me on anything to inform me if I have been approved for anything or nothing , horrible customer service , and very inconsiderate !

Stress Free!!!

It was a bit stressful but only cause I already had checked out other places that already gave me a bad taste on shopping for a car but Andrew and Bertha really helped me get the car I really wanted and at a price I could afford. I really appreciate all the help and effort that they put just to help me finally get the car of my dream and also help me understand more about the features.

Great Place

I had nobody else to turn too...but I found out about this place and it turned out AWESOME!!! "Lizzy" is the sales clerk that assisted me, she was Excellent! she even came out of way to come so far and pick me up...All I can say is that they were quick, and understanding to meet my needs! IF YOU HAVE BAD CREDIT OR TRYING TO START OVER I SUGGEST DIAMOND JIMS....GREAT PLACE!!!!!!!!!!!

Diamond Jim's Motorcars

This dealership was so good to me, Lizzy there online salesperson was great. She Helped me better than my home town. She was prompt, efficient, answered all my questions and very down to earth. She is excellent and I would recommend them to anyone. Online buyers are looking because they know what they want and how much they want to spend. Lizzy Had no problems helping me with everything. I came from Illinios to Wisconsin and was very pleased with the vehicle. Thanks Tracy Haynes

2004 Cadillac Srx ...surprisingly satisfied

I purchased a used 2004 Cadillac Srx from Diamond Jim's... Just in (meaning) new to the lot.....After I purchased the vehicle I experienced some expensive work that needed to be done the next day I was told to bring it back to the lot. I am surprisingly amazed that when I went back to the lot not only did they fix my complaints they also fixed A lot of other problematic issues considering diamond jim's being a used lot....... I am absolutely satisfied with the purchase, price, customer support services and friendly environment. Most car lot's would leave you angry and disappointed but Diamond Jim's is the good One of used car dealer ships Thank you for everything Diamond Jims.... Andrew you are so awesomeThanks Lizzy

Diamond Jim's GREAT Service!!

I recently bought a 2007 Pontiac Grand Prix from a salesman Tony Hudler. Tony was amazing!! It wasnt looking like it could happen for a sale at first, but Tony took a day and he did everything that was in his power and he helped me out and came through on getting me this car. I absolutely love this car and everything about it. I will and have recommended friends and family to Tony and Diamond Jims I recommend you aswell. Very happy!!

Great service!

Diamond Jim's did some work on my vehicle and did a wonderful job! The guys there were great help and I'd definitely recommend them to others! Thanks guys!

Great Experience

I just bought my car at Diamond Jims Motorcars. It was truly a great experience and hassle free. The people I worked with were very pleasant and professional and gave me a very fair price for the car I purchased. I worked primarily with Lizzy. Lizzy was great! She helped me close the deal and get my purchase completed quickly. I will definitely being starting with them on my next car purchase.

Love My New Tahoe!!!

Yesterday I finally picked up my 2005 Chevy Tahoe from Diamond Jim's. Tony was the sales professional that helped me with the purchase. My wife and I saw the truck when driving by and decided to stop and test drive it because it looked so good. We drove it and immediately fell in love with it. The experience was flawless and Tony made everything extremely simple. I would definitely recommend Diamond Jim's and especially Tony as the sales professional .I am very satisfied and will return again in the future to purchase another truck. Thank You Again Tony!!!!

This is the second Car I purchased from them

This is the second car I purchased from Diamond Jim Motorcars. I first looked at both of the vehicles I purchased on their website, the great thing about the website it has a lot of pictures and you can browse at you leisure. After finding the vehicles I wanted I went to their show room and was greeted by their great friendly staff that helped me finalize my purchases. I was so pleased with their service and pricing I just referred my sister in law to them for a new car.

DO NOT BUY FROM HERE!

If you are thinking of buying from here think twice! The car I was sold had frame work damage and was previously a rental/lease car. They did not notify me and sold the car to me as a good condition. Double and triple check the cars. Their window paper info on the cars are not accurate either! I will continue posting everywhere online my experience so that no one has to go through what I'm going through.

Thank you My Cadillac is amazing

The guys (and lady) here will treat you right! I have bought many cars from many dealers.... This is the first bargin i ever got. Great prices, great product and the people are easy to deal with.

Felt Like Family!

I purchased a 2003 Ford F250 From here. The sales person was very friendly and not pushy. The truck was flawless and the financing was simple as they are very knowledgeable. I have never had such a great experience buying a vehicle in my life! I will be recommending all my friends and family to go to them for there vehicle needs. I as well will not be shopping anywhere else but them for a vehicle. Im even buying my wife's new vehicle from there next month!!!

great customer service!!!!!!

I purchased my 2008 Cadillac STS from here. From the first phone call that I made to inquire about the vehicle to when I decided to purchase the vehicle it was nothing but great service.My salesman was very understanding and patient with all of my questions about financing to repairs and let me test drive many cars before I decided on the STS.at no point did I feel pressure to buy vehicle. During the buying process they took the time to explain and answer all questions that I had. very friendly staff!!! I would recommend Diamond Jims to all of my friends and family looking to buy a used car or truck!!

Seamless, good deal!

Bought my 2008 blackcherry STS there last week, enjoyed my experience and will be recommending them to all my friends and loved ones! It was the best price on the nicest car, I looked 200 mew out! They treated me like a princess and the car is all they promised and more!

customer service sucks

My fiance called the place Monday (Labor day) more than 10 times that day. Yes, they were open. Their website even said so. They opened at 8am. WE called at 8am. Nobody picked up the phone. I finally called one last time, and a man picked up the phone. I gave the phone to my fiance and the guy on the phone told us to apply a credit loan application online and they will call tomorrow (which was Tuesday)about the car. So my fiance called on Tuesday at 10am. The guy on the phone told my fiance to call back later at 5:30pm to talk to the Credit Manager. I called at 5:40pm, and the guy on phone said to call a bit later, because he wasn't in work yet. So I called at 7pm. The guy on the phone said to call the next day (Wednesday) at 10am when the credit manager will be in. I said "But you told us to call a little bit later. Was the credit manager not suppose to work today?" The guy on the phone said "He had personal issues at home." On Wednesday my fiance decided not to call them, but to go there instead. So we went there, and the car we wanted wasn't even there anymore! My fiance asked the man who worked there what happened to the car we was looking for, and the man said they sold it already. My fiance and I got really mad. If they sold it already why didn't tell us or call us that the car was bought already? We apply for the credit loan online on Monday, when the car wasn't bought already. If they would've called us on Tuesday, like how they was suppose to then we would've bought the car already.

Not worth the drive

Went specifically to look at 2 vehicles. One had spare parts laying on the interior, and 2 flat tires. Second was parked in on the over crowded lot. Both cars have way more damage than listed on the site. The sales person would not even pretend to entertain a buy price that was anything less than what was posted. Waste of time.

Poor Customer Relations

Called 2 times waited 2 days for a return call , I missed his return call so I called back the salesman, I talked to him for about a minute and it seamed like he was in a big hurry , when I started to talking to him a customer must have pulled into the lot because he cut me off and said he would get back to me , as of today (and it's been 2 weeks) I still haven't heard from him. I ended up buying a car from a another person someplace else . Poor service to a person that wanted a new car, Would not buy from them if this is the way they treat customers surprised if they stay in business long.

never steping foot there again

My friend and I got there to look at 3 cars. We are both 20 years old and he treated us like we were kids. Needless to say my friend went and bought a different car later that week. He could have helped. It he told us tat the cars were too expensive to show us and walked away after making us wait outside for 30 minutes.

Sketchy Watch Out

Test drove a beautiful 2007 Grand Prix, drove smoothly. The 2nd day I came in to finish the paperwork as I drove off the airbag light came on, called them up and told them about it and they said it is sold as is. Throughout the ride home the transmission started to buck, GM is know for that problem with those transmission, they through in a warranty for the engine and transmission without my consent like they anticipated this to happen. Can't complain too much about that as I will get a 0 millage transmission out of the deal, nonetheless watch out and bring the a mechanic when buying a car from this place. I am somewhat mechanically inclined so I can roll with this punches but if you're not I wouldn't recommend them.

Home Town People

If you are looking for FREE coffee or LATTE this is NOT your dealer. These guys are down to earth people, nothing fancy about what they do. I bought a 2006 Honda Civic Coupe late summer 2013 and I will go back to them. I knew what I was buying and the few things they promised me they delivered. They have good pricing but make sure you know what u want.

Fantastic Dealer! Helped me get my dream car!

I had been looking for a Cadillac CTS-V for a long time, and I found the perfect one at Diamond Jim's. Their sales staff was very easy going and didn't put me under any sort of pressure, unlike my experience at other dealerships along S. 27th Street. I am very glad they were able to get me financed at a great interest rate, since this was the first major loan I have gotten. The car was spotless, and just as they described. The finance manager, Tony, and the sales staff worked very hard and I was able to get my loan and complete all of the paperwork that same day. The general manager, Harold, was able to help me out a few months after my purchase by getting me a great deal on a new set of summer tires! I felt like I was part of the Diamond Jim family by how nicely they have treated me over the past few months. I guess it's one of those things that you can only find at a small family-owned dealership like this one. I have recommended all of my family and friends to go to Diamond Jim's when it comes time for their next used car purchase. Overall, I had a great experience. If anyone is looking for a dealer that doesn't put any pressure on you, gives you plenty of options, and is very courteous, then this is the place to come to.

Will Say Anything

I contacted Diamond Jim's 2 times via cars.com. The first time I asked right away for a carfax report and never heard back from them. The second time I just requested info for a vehicle. I was emailed within 24hrs and the statement was made that this time of year they will do ANYTHING to make a sale. So I emailed back and stated that I had requested a carfax report about 2 weeks before and that I was ready to make a purchase If the HHR checked out. So could they please send me the report. Needless to say I NEVER heard back from them. Not sure what they meant by they would do anything. To me it sounds like a shady dealership. I would be VERY careful if you were shopping there.

experiece

Did not have resources to work with credit challenged individuals

They must hate people from Illinois

I live in Illinois and I was looking for a gas saver for my daily commuter car and it looked like Diamond Jim's had exactly what I was looking for. I called to get more information on a 2004 Hyundai Accent. The guy told me it was still on the lot and he was actually just out looking at it. I asked him if I could get the CarFax report on this vehicle. He told me he'd be happy to show me the report if I wanted to stop in the showroom. I explained I was 1.5 hours away in Illinois and that I was pretty sure this was the car I wanted but I'd like to see the report before making the time and gas commitment to come see the car. I asked if he could email me the report and then when everything checked out I would come up to see the car. He told me that they pay $15 for every CarFax report (not true as dealerships pay a flat fee for as many CarFax reports as they want each month... he probably had it in his hand as we were talking) and that he wasn't going to spend $15 on a $3995 car. I again explained the 1.5 hour issue and he said "I guess you're gonna have to find another car that's local... thanks for calling" and then literally hung up on me. Maybe it was my fast city slicker Illinois talkin' that made him upset... but he lost a sale for sure. I was prepared to get in the car and take my $5000 in cash to his store and buy a car... but that won't be happeneing now. Sorry Diamond Jim... you're in the rough on this one!

Very Pleased With My 2005 F150

I had the best expierence ever vehicle shopping at Diamond Jims. My sales person was very friendly and energetic and yet not pushy. My salesman even came to pick me up the day we closed the sale. This may not seem like a big deal, except I live more then and hour and 20 minutes from Milwaukee. Thank you Nick and Diamond Jims.

Such a wonderful experence!!

Me and my fiance were looking for a new truck and do not have the best credit. We first tried places that tell you they have guaranteed approval. Those were ok at first because they would give us a loan but every vehicle they tried to have us test drive was not what we were looking for. So we just started searching online for only what we wanted and just hoped that everything else would work out. This was a dream we both thought would never come true. Found our dream Ford Escape around 10 pm that night and by noon the following day we had filled out our applications, talked to Nick from Diamond Jims and were on our way to owning our new ride. From the moment we saw the escape to when we were driving it home was less then a few days. They could not have been more on top of their game to do everything they needed to so we could call this ours. Even after the sale was over they have continued to answer questions and help us in anyway possible. I feel like a million bucks to be driving something I have always wanted and not having to settle for something else. Nick was an awesome salesman, never was pushy or a bother like some dealerships I have worked with. He kept me up to date on everything and I was always able to reach him when I had a question. He and the dealership were both amazing and I will speak highly about this place for years to come and will be a returning customer. Everyone thought we were crazy driving from green bay for a vehicle and I just tell everyone it was worth every mile driven!! Thank you again Diamond Jim's and Nick for putting us in the vehicle of our dreams!!

Great Experience

After many months of searching for a Subaru, I finally found a gem..... Diamond Jim's. Not only did they have a Subaru, they had two great options for me to test drive! Fortunately, I had the pleasure of working with Sales Manager Tony Hudler, who helped me weigh my options and find an amazing car within my budget. Not once did I feel pushed into a sale or manipulated. He was friendly, honest and sincere. Thank you Diamond Jim's and Tony for providing me with a car I've only dreamed of. Sincerely, Eden

CANADA

Nick and Turk at the Diamond Jim's located at 5848 S 27th went above and beyond for me. I came into Chicago from Canada and Nick was there at the airport to meet me personally. We had a fun car ride back and great conversation. Nick kept me updated on the process and what I would need to do to get back into Canada with the car the entire time, he made the process easier for me. I have never had a more enjoyable car buying experience. Turk made the paperwork easy, fast and painless. This is true customer service and I would highly recommend these two men to anyone looking for a car.

Avoid

I purchased a truck from Diamond Jims early in December 2012. The sales process was fast and sales people were nice...they even had their "mechanic" go over the truck while I signed the papers to make sure it was solid. Well, 80 miles later I needed to replace a cracked radiator and bad Head Gasket. My mechanic said that the crack had been there awhile and head gasket needed changing some time ago. I asked if another mechanic could miss this and he said "there's no way any mechanic would miss this". I guess Diamond Jims person who claims to be a mechanic really isn't, or Diamond Jim's sold me a truck they knew had problems. Either way they lost a customer and I would stay clear of this dealer.

Diamond Jim's Dealership

I have purchased 2 vehicles from Diamond Jims and my salesperson was Tuffy both times. He has been very helpful in the process and reliable when I need assistance with anything regarding the vehicle. Tuffy helped with everything. My mother has also purchased a vehicle from Tuffy and throughout the years Tuffy continues to assist her with any problems that come up with her vehicle. Would recommend purchasing from Diamond Jims and having Tuffy has your salesman. He does a great job!!

Really nice

We had to find a car on short notice, but wanted to be be careful and make a smart choice. The people at this dealoer were SO patient and accomodating to us. They let us take each vehicle we were considering for extended drives, let us think about it over a few days and were unfailingly polite and patient with us. NO pressure ! We finally decided on one of their vehicles. Throughout the entire process, they were endlessly polite ,kind and respectful to us. We are very happy with our experience there and would recommend this dealer to you. Ask for Nick or Tony

Exceed Car Shopping Expectations w/Diamond Jims

I decided on a whim to start looking around for a safer vehicle for the winter time and found myself pulling into Diamond Jim's at 8am on a Saturday. To my surprise, Nick was there waiting to assist. He was patient and helped with my decision-making, as a friend would, rather than the usual pushy salesman. Nick made my car-shopping experience a pleasant one. Nick explained processes and hurdles each step of the way. He really does work for his customers to ensure the best possible experience for them. I would also like to give kudos to Tony in Financing, who was willing to share his financial knowledge with me. Tony patiently explained the paperwork and went above and beyond to ensure I was aware of what to expect with my present loan thru Diamond Jim's, as well as expert suggestions for the future. Congratulations Diamond Jim's, you have found yourself employees willing to give a whole new meaning to the "salesmen" persona. Even though I am now living in the Madison area, I will make a special trip to Milwaukee to make all future vehicle purchases.

TRADE IN

I was considering trading in my car for a newer used vehicle and stopped by Diamond Jims to just look at their selection. I was greeted by Nick and he was very willing to answer any and all my questions about the cars I was looking at. He was very patient and allowed me room to breath. It was very refreshing to have a male salesman who did not treat me like I had no clue what I was doing, and answer my questions sincerely. I would recommend Diamond Jims as first stop to all my family and friends

Excellent service

Very helpful and friendly salesperson. Listened and was knowledgeable about my concerns with a used vehicle purchase.

great service

I was looking to trade in my vehicle and was very pleased with the help and information I received. Nick was very friendly, patient and answered all my questions. I didn't trade my car in but when I'm ready I will definitely go to diamond Jim first.

More than a Diamond in the Rough!!!! EXCELLEN!!!!!

I have worked in customer service for years and this is the first time I have felt that I need to let people know of the great experience my wife and I had. My wife and I were looking for a used vehicle after she had the brakes go out in our old one. We had gone to a big name dealer in Oshkosh and we were totally turned off by the service that we received. So, the next morning we headed to Milwaukee to Diamond Jims where we were pleasantly greeted and not pushed to buy something. All the employees that we met had exceeded our expectations. We were assisted by Nick. He was EXTREMLY patient with us as we went back and forth trying to decide what we wanted a car or SUV amongst other options. After 4 hours of going back and forth we finally found the one that fit our needs the best. I however wanted a remote start. So we asked if that could be included he said for that we could for 100 bucks which for the car we got was a great price. Unfortunately, it was so late in the day when we decided on a car so my wife had to go back down the next day to have it installed. So, when my wife got down to the shop Nick took her to my parents and picked her up as well. He also lent her his cell phone charger. Nick goes above and beyond the call of duty. He is an immeasurable asset to Diamond Jims. I would not think of buying a used car anywhere else from anyone else. He was polite, considerate, personable, and empathetic and PATIENT. We are so grateful to have met such an amazing person.

Premium selection of used automobiles

Very honest and friendly folks that let a customer look at thier selection of cars without being pushed around by some salesman.I will definitely keep them on my e-mail favorites list.

Great place!

I went in looking for a used car with the best gas mileage that would fit in my budget. As a naive, stereotype-fulfilling female, I was hesitant to even go to a dealer. However, Andrew was able to show me exactly what I was looking for without trying to sell me things I didn't want! They were very respectful and helpful, and Andrew never gave off a car salesman vibe. The guys there were straight forward and got me a great deal on a Chevy Malibu. I will definitely be returning!

Diamond Jim's is a Real Milwaukee Gem!

I am the first one to admit theat the world of car buying can be full of shady characters; But Andrew and Tony were great to work with and were very straight up guys. I called about this car, was taken care of immediatly, and began the process of getting finainacing all right from my desk at work (wanted preapproval before drving down and they had all their forms online - SMART!). Andrew noticed where my credit union was on the credit application and immediatly began working with them directly, rather than putting the contract out to a million other banks! Good job on the attention to detail. When I got home my husband was reviewing the car on cars.com;and I noticed that the price had dropped from what I had seen earlier in the day, As it turns out, the someone from the dealership was making price adjustments and transposed the entry for the vehicle I was buying with another vehicle. When I brought it to thier attention, they called me back on honored the lower price! The car is amazingly clean and a great deal. In life you don't always get the triple win...but in this case we did... a win for the dealer by selling the car, a win for our credit union with great finanacing, and a win for us with a great vehicle at a great price! I would definitly recommend checking out Diamond Jim's if you are in the market for a used car. Thanks Andrew and Tony! Kyle & Karrina Kontney

Great Customer Service

I recently purchased a 2005 Toyota Highland from Diamond Jim's. My husband mentioned that the front tires looked worn & that it felt like the front brakes needed to be replaced. They put new tires on the truck & after looking at the brakes put new brakes on the front & back at no additional cost to me. They are very friendly & willing to help out! My husband & I have already said the next time we need a car we will be going there again!

Great Dealer, Great Service for a first time buyer

Diamond Jim's is a great dealer. Good selection, great customer service, nice guys and good prices. I would dediantly recomend these guys to others. They are honest, helpful and give you that experience like your a real human being. You dont feel like they are cheating you or BSing you. They dont treat you like your an idiot. Im a first time buyer, im a young kid and new to buying a car and how to buy a car. They didnt push me, they just gave opinions and suggestions. I bought a 2005 GMC Yukon used from them and Im completly satasfied with the truck and with the dealer.I will defiantly be back for services and potentially more cars in the future.

Cadillac Style

Bought my 2010 Cadillac Escalade last week, being from Canada was a bit leery buying from a dealer named Diamond Jim, but make no mistake about it, they are more legit than any new car dealer I have ever bought from. Thanks for the best deal, Looks like I'm going to have to come to Milwaukee for my wife's car too!

Great Experience!

My experience with Diamond Jim's was amazing! I purchased a 2002 BMW 530i and I love it. They made sure that everything was just the way I wanted it and even went above and beyond my expectations. Tony was my salesman throughout the process and was also there until I signed for the car. He made sure that it was clean and had gas before I drove it off the lot. A week later my window was not operating properly so they had me bring the car in and they fixed it within a few hours. I will be back to purchase my next car from Diamond Jim's and recommend them to family and friends. Thanks guys!!!

Nice guys!

They were very friendly and helpful. They gave me a great deal on a 2007 Ford Edge. It was exactly what I wanted. They even stayed late when my husband and I went for a drive to get ice cream so we could discuss the vehicle. Thanks guys!

Dont buy cars from this dealer

They have advertised for an 2008 escalade for $24400.00 so i called , and the excepted my offer, i gave them my debit car to hold this car, for me, however the next day they call me they said that the price has change to $26600.00 , and now this is what they want for the car, so i refuse their new offer, i think they are punch of crooks, they advertise a car with a price but then when you go through the transaction they want more money for their cars. Be aware!!