Deur-Speet Motors

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.6 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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Service Department is Horrible!!!!!

1.2
Jhunt13 on 11/02/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 2.0

I bought my first new car from here in 2002 and had a wonderful all around experiance so much so that when that car finally died just this past year I went back to my sales person Tom Wiersma which he has been great all the time. With this car it has been a whole different story. I also brought in another car (not bought from here) that had a recall issue and figured that since I was doing my business here why not have them fix this as well since it had to be done at a certified dealer. The issue with this car was a smell of gas from a regulator on the fuel pump. First I was told to bring it in for a 30 minute to an hour check so they could find the issue and make sure that was the problem. I brought it in at 930 am and after an hour and a half was told we can't determine what the issue is and we have to drop the tank and this and that needless to say the SERVICE department said we have no cars available to me so i was stuck there until???? Thank goodness my sales guy Tom came by and asked what i was waiting on and he went and checked on somethings and said here i will get you a car. (funny how service said no way possible to to get a car) come to find out i didn't get my car back until the following day right before they closed. good thing it was only going to be an hour or so. Within a week while working my gas guage started acting up on a saturday to which i called the service department around 12-1230 left a message not know if they were closed or open. Never Ever recieved a phone call back not even to this day! I finally had to call them again and set up to have them look at it. Was told that I had rodents that ate my wires and they took me back and i said i don't see any chew marks is it possible that when you worked on it previously that something happened. The mechanic use VERY VULGER language and told me to get off his floor and I didn't know xxxx very unprofessional and they told me it would cost over $200 to fix it. they just lowered my car and gave me my keys back. VERY UNPROFESSIONAL IN SERVICE DEPARTMENT!!! I would give SALES TEAM 2 thumbs up but as in any business both parts of the business are together.


Friendly and went over and above what was asked.

4.8
Stiv on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I always rate a service garage as to what was not needed. Some of the fluids I asked about were clean and did not need to be replaced. A business you can trust


customer service

5
Jeannie Anton on 10/27/2016

Customer Service: 5.0

I recently called with questions regarding thinking about purchasing a newer car. I spoke with Melissa at the reception desk and wanted you to know how polite and knowledgeable she was than you Melissa


Very Good Experience

5
dakotaderek on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Deur- Speet for a very positive experience. A special thank you to Kim Rasch for her professionalism and knowledge! We are very happy with our purchase from you!


Customer service

5
Carmencroff on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I recently called your dealership because I am looking for a (new)vehicle and I wanted to explore my options. I talked to Melissa and she was very helpful and pleasant,if everyone is as helpful as she was,I can imagine the rest of my experience there will be quite enjoyable.


Great Customer Service

5
gleeme on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Great customer service. Their receptionist, Melissa was very friendly, helpful, and informative. I took up some of her time inquiring on maintenance services Deur Speet provides and their cost of each. By the end of all my questions, Melissa tone was still calm which is reassuring as a customer.


Top notch

5
Anonymous on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kim witte is always helpful, no matter what I need her for. She always has or finds an answer to my questions. She strives to keep communication open and to deliver top notch service. Deur speet is a great place to go for a new car or service. I recommend Kim to everyone I know!


Customer service

5
Carmen croff on 10/24/2016

Customer Service: 5.0 Overall Facilities: 5.0

I recently had called and spoke with Melissa about my options for a new car. She was very friendly and helpful.


Above and beyond

5
Happy123 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kim Rasch and the rest of the Deur Speet staff are always friendly and welcoming whenever we go in to the dealership. Kim went above and beyond to find the perfect car for my family. We could not be any happier. Because of this amazing experience My family and I all buy our cars from Kim. I would highly recommend talking to her for your next car needs.


My favorite car place

5
Journey Gal on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I let Deur-Speet know what type of car and what accessories I wanted it to have. They went out of their way to find exactly what I wanted it to have. They found the exact car. The finance manager, Nick, was excellent to work with and guide me through the purchase. I will never shop for a vehicle any where else!


Great service!

4
Anonymous on 10/20/2016

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 4.0

Every time I call this shop, Melissa Jones is the first to help. Always super helpful and you can tell she does it with a smile. I would deal with her anytime! Thank you Melissa Jones for making my experience.


Makes you feel like family.

5
Master Pastor on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking on line for a used car and found one that interested me. The dealership, Deur-Speet, was almost three hours from me but only minutes from my sons home. My son did the test drive and the salesman, Jay Luchie , took care of the rest. We were treated like family and I took the car home the next day . It was that easy. What a great dealership.


Makes you feel like family!

5
John on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking online for a used car and found one that interested me. The dealership, Duer Speet was almost 3 hours from me but only minutes from my son's home. My son did the test drive and the salesman, Jay Luchie , took care of the rest. We were treated like family and took the car home the next day. What a great dealership.


Awsome salesman who worked with my budget and vehicle wants!

5
NurseMissy on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman worked with the maximum amount of payment that I wanted and all of my vehicle choices. He got me a great deal within my budget and the car of my choice! Not to mention my crazy work schedule.....most kind and patient dealer I've ever worked with, I will never use any other dealer!


Only dealership I will use now on!

5
bmccurry on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were looking for something a little smaller than what we owned. We had called numerous dealerships about trading in our car. I was so impressed with the way that Tom was to work with I chose to buy through their dealership. They didn't try to push me into buying something that was more than what I wanted to go price wise, instead they looked for what would be the best option for me! When Tom wasn't available they had Mark help us, he was amazing to work with also. He also went through our options with us and helped us out tremendously. When we went to close the deal we dealt with Nick, he was wonderful and explained the paper work with us as we signed, no rushing and made the process so easy! The whole deal was a true pleasure and was made so simple by the whole team. When the time comes for another vehicle we will purchase through them again. Thank you all for all that you had done to assist us with our new Jeep, we appreciate everything!


Tire Pressure

5
anonymous on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken was great to work with. From talking on the phone, making an appointment and getting my tire checked out and fixed. Deur-Speet has always been great to work with.


Headlight and struts

5
Cheryl Babcock on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were treated very good. Ken was pleasant and courteous. He advised us regarding parts arriving and progress of repair. Bruce always is courteous and pleasant. The service at Deur Speet is always great


My Car was ready earlier than expected.

5
Like.Dave on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My car was ready earlier than expected and at a little lower cost than I expected.. Danielle Koperski kept informed and helped me to get my car serviced and even made sure it was clean for me.


Look No Further!

5
LJHennes on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ever try to find a dealer that isn't pushy? Maybe one that will literally get EVERYTHING ready and settled so all you have to do is point to a vehicle and say "Yup, that's it," or maybe one that will go above and beyond any expectations and not only help you search for a vehicle but will call and TEXT(yes, even text) just to keep you in the loop? Well look no further, kittens, for Deur Speet does all those and more. Yes, not only did they help my wife and I pick out the perfect truck, they made the process so smooth and easy! Ordering McDonalds isn't even easier than this! It took a few days to find the truck we truly wanted, but they would not let us walk away without the perfect vehicle! After debating colors and tweaking only one feature they were able to find the truck! It was patiently waiting in Illinois for those awesome dealers to get it for us! But then the hard part came, the financing part. But wait, where is the struggle? Where is the horror of being turned down again and again by multiple banks only to get a 15% interest rate? Well, it's not there. They nailed the payment, and got us a payment so good we were able to get all those extra warranties and insurances. Now not only do we have the perfect truck, no matter what happens it is covered! And they got us financing through a LOCAL BANK(not sure if they intended that but I am counting it as a win)!! Trust me, if you are looking for a dealer that cares, and I mean REALLY cares, then you need to go to Deur Speet in Fremont. They will not disappoint, and we will never go anywhere else.


very professional and friendly

5
jeep on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful customer care. Very professional and friendly. Kept me updated with the job status and what was needed to be done. Happy with the hole process.


Pure Awesome. No lies

5
RS on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was ready to buy a truck from somewhere else and lucky for me I stopped in to Deur-Speet. They treated me way better then the other place that I was being lied to about my trade in, (which I found out at Deur-Speet). They even supplied me with a lifetime drive train warranty on my new truck at no cost to me. Plus they beat the other guys price. We ended up buying 2 vehicles that day. I'm now a lifetime customer to Deur-Speet. My whole family was treated with great respect. The owner of the company came out and thanked us for coming in.


recal on trans adjustment

5
desert fox on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

service was completed on time, and they washed the unit for us. it is to find a dealer, and a service department that is as great as these people.


very good

5
carguyed2016 on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very good experience with Edward,he was very helpful and friendly. They went above and beyond transferring our belongings from one vehicle to the new one.


Work completed within quote amount.

5
Ruth Rottier on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I use this dealership for all my oil changes and at the last oil change in June the attendant took a picture of a badly rusted out c-member which we promptly acted upon as it could have been catastrophic had we not been told. They gave me a car to drive while mine was in for repair and I received my car back in a day and a half and it rides and drives like a new car. Appreciated all the work and communication with Bruce and Tom in getting this completed for a fair price. Everyone at this Dealership is professional and kind. Ken Hope released the car to me and was very courteous and helpful by giving me his card if I had any questions or concerns.


Recall notice

5
Geo. on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Ed Bushen was the person that did the coordination on the recall notice. His expertise was displayed in a professional matter throughout the whole procedure.


Danielle went the extra mile for great customer service!

5
Mary Pettit on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I use this dealership for all my oil changes. While I was at my last oil change, they gave me a quote for new tires too, I asked Danielle from the Service Desk for a quote on getting the bushings in the lower rear A arms replaced. They gave me a reasonable quote and Danielle scheduled it for the following business day. It turns out it was not my A arm bushings that needed replacing. She called me shortly after I dropped my car off for the repair to let me know it was the knuckle bushings causing my terrible tire wear. I thanked her for calling with an update so I could still get my car repaired the same day. Danielle called and let me know it was done before I got out of work! She was very prompt, polite, courteous and definitely went the extra mile to make my experience a pleasant one!


Automatic doors do not open/close

5
Kenneth Osterman on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my wife's car in as the Automatic doors do not open/close.The issue was quickly identified and fixed as the console switch had been switched to off. After turning it to on, the doors would open/close properly. This corrected the issue and a car wash was done all without charge.


Extented warranty repair

4.8
Nitro Pete on 06/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Danielle Koperski arranged for an extended Warranty repair on my 2010 Nitro. It was slightly out of the 5 yr. period but the dealership took care of the repair quickly and at no cost to me. The rear axle was essentially rebuilt. I have bought 5 new cars there in the last 13 years and always have been treated well. Thank you Danielle and staff.


The best dealership to buy a new vehicle

5
retiredman on 05/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The five star rating goes directly to Kim and Nick. Kim's knowledge of the vehicle I wanted and Nick's ability to get through the vast paperwork made this easy for us. This was the best experience from beginning to end we have ever had in purchasing a vehicle. We will be back.


Truck purchase

4.8
Cheryl Babcock on 05/12/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are always treated wonderful be everyone at deur speet. Ken Smalligan spends lots of his time explaining the new vehicle. He has a great sense of humor too.


Great Experience

4.8
MANDI on 05/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great fast Service. Friendly team. Very informative and helpful. If I ever need another car I will definitely go back to Deur Speet in Fremont!


Service Assistance

5
LadyJ on 05/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service team. I broke a "small" part on the side mirror and stopped in to find the options. Danielle worked to see if the part was in stock and if they could replace while I waited. Shortly I was on my way without need of another trip to Fremont later. THANKS!


DeurSpeet is the best before, during , and after the sale!

5
tjmcgrath on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been a customer of Deur Speet since moving to Fremont in 1978. Each and every time I've made a purchase, whether new or used, they have always been interested in offering great prices. But, what really sets them apart is their service department. Whenever I've had a service issue, they are great at fitting me in to their already busy schedule - and, it gets fixed the first time. I highly recommend them!


new car purchase

4.4
rhudson on 04/21/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

this is the 17th car my family has purchased from Deur Speet., Service department has slippedbig time since Ed left, I have issuses we the service department , never had withEd running it. It is starting to feel like a Gr drship's service department, I have lost a lot oftrust in it. I feel they are out to make money, no having the customer's best intrest in mind.My family was in the car business for over 30 years, and Deur Speet was like how my family ran our dealership, but now, the service department is not what it was!!


SERVICE!

5
Ralph on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased 7 new and used vehicles Jeeps, Rams, and Cadillacs) from this dealership. The sales persons are first rate, finance department is very professional, but the service department keeps us coming back when service problems arise (very few)


As always, the best dealership

5
A. Stengele on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my family's 6th purchase from Deur-Speet and all 6 were with the same salesman, Ken Smalligan. Working with Ken makes buying a car simple and stress-free. Ken is a very detailed salesman and he takes time to explain the features of the car and the pricing. The support staff at Deur-Speet also did excellent and speedy work to get me through the financing and sales process. Thanks again for finding me another great Jeep!


Dodge Dart!

5
Katstrong on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into the dealership knowing I wanted a car but not knowing much more than that! Jay was amazing at showing me different options and taking the time with me on multiple test drives! I was indecisive and had tons of questions. Jay was patient and went over all options with me multiple times! Thanks Jay!


Honest and Attentive

5
Susanne on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Who says shopping for a used car is a good experience? I do when you go to this dealership. After doing some research at home, I came in to test drive a used Chrysler 200 and was pleasantly greeted by Jay Luchies. He really listened to me as I described what I was looking for in a vehicle and suggested others, even cheaper, that I might want to consider. After test driving two, I really liked this one. No pressure was placed on me and we easily agreed on the value of my trade and the purchase price. The professional, efficient yet pleasant approach exhibited by Jay, Nick and the whole Deur-Speet Motors team I came in contact with made shopping for a used car a GREAT experience.


A bad situation that turned out great.

4.8
Nick on 04/06/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience started in the service department. My older Jeep Cherokee was overheating and smoking out of the tail pipe. Ken Hope and his team looked my vehicle over and the news was bad. The engine was contaminated with coolant. Ken was honest and straight forward with me and made the recommendation not to repair it. I have brought my vehicles in for service many times in the past so I was very comfortable going with Ken's recommendation. I thought it over for a day and then decided to go back to purchase a replacement vehicle. Ken Smalligan & Nick Sparks worked with me to find and finance a vehicle that met all of my wishes.The Deur Speet team turned my bad situation into a great experience.Nick


Professional and courteous

4.6
Joe123 on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I would have to say this truck buying experience has been made possible due to Ken smalligan, the Professional And honest way that he approached the sale made me feel comfortable for me making this purchase..... I would say if you are looking for a vehicle go see ken smalligan... Thanks again ken??


"No" wasn't an option.

5
TheMysticWood on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful? Excellent? Great? All good words to describe our experience working with Deur-Speet. Although, they don't really add up. Epic, comes to mind. "Why haven't we gone there sooner?", trickles in. What started out as a service call on a different vehicle, ended it the most epic vehicle purchase in our history. Working with Jay, Todd, Nick, and a slew of others, they found the perfect truck. At one point it felt like everyone was helping us find The Beast. ( Yes, I named my truck.) I had very specific criteria and wasn't about to budge on some options. There was talk of having one build from the factory, but that's a 6-8 week wait. Who really wants to wait for a new vehicle? But they did it, they found it hiding in a lot in Detroit. They did their dealer to dealer "tricks of the trade" and I only had to wait the weekend to pick up the new ride. Jay is a phenomenal sales rep. ( Salesman seems so...1980) He's very personable, funny, easy to talk to, goes above and beyond. No, more then that, he has answers before you know you have a question. He calls, texts, during the sale to keep us updated, and has continued to keep contact even after the purchase. Jay is awesome. Simple as that. He got me my truck, with all but one feature which was ok, and we were off to talk to Nick. Nick, he was suppose to tell me no. Can't get it financed, can't get the payment we wanted. Can't get a good interest rate. But apparently, Nick doesn't understand the word "no" either. Got the financing, great interest rate, and the payments were within $5 of what we wanted. Way to go Nick!!!Worked with Todd on the trade-in. "WOW! REALLY?!" Was the reply I gave him when he showed me the number. Was a couple thousand, yes, thousand more then I thought we would get. Not sure why we never went to Deur-Speet before, but I'm certain we will continue to go there, for service, and we will be recommending them to other who are in the market for a vehicle, new and used. Truly, the experience we have had with the entire team brings back the age old term, Customer Service.


Amazing and friendly staff

5
Carlsokmarie on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ed did such a wonderful job from start to finish. I felt like I could really trust him and I valued what he had to say.


Great Experience

5
JamesV on 03/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dealt with Jay and Nick and they were very efficient and made the whole process easy. I live over 30 miles from the dealership and they arranged to pick me up as my wife was working. Awesome experience. My daughter told me there was no remote for the dvd in the vehicle so I contacted Jay and he located one and is mailing it so we will have it for our vacation.


Great dealer!

4.8
Jeepgirl on 03/27/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken Smalligan was awesome to work with. He worked with us and had everything organized and ready to go. The whole process was quick and easy.


Very Satisfied

5
Brian Goodall on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Needed to purchase a different vehicle and after looking through the ones on the website I developed a short list of ones to test drive. We contacted Jay Luchies and gave him our short list, he had them lined up and ready for us when we got there. He spent alot of time with us and talked us through each vehicle then made some suggestions for us to consider. We ended up going with one he suggested that worked with our budget and we Love it. Nick Sparks made our financing a breeze also and we were treated like family while we were there. If your looking for friendly, helpful, knowledgable, and no high pressure tactic sales then this is the dealership for you and I will be back to see Jay Luchies for our next vehicle purchase. Thanks Deur-Speet we Love our Buick Lucerne.


purchessed a 2015 Dodge Dart

5
Nannette on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have been buying auto's from Ken Smalligan for many years. I believe we've bought close to 12 vehicles from Ken. He has been very helpful in trying to get us into the car/truck that we want. He works with us and listens to our wants and needs. We recommend Ken to everyone that asked us who we bought the vehicle from and where we got it. Thank you Ken for making the purchase go smooth. We Will be Back for our next purchase to see you.Nick was great as well. He worked with us in getting us into the Dodge Dart with a payment we could afford. He was pleasant and made us feel comfortable to work with. We will work with him again.


Very good experience.

4.6
RAMMAN on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I bought a new Ram truck at this dealership in April 2015. Tom Wiersema was the sales person. Tom was was helpful, fair and easy to work with. He never came across as a " slick" car salesman, instead made the buying experience a good one. I have since brought my truck in for routine service work. Most recently I have dealt with Danielle Koperski who is a service advisor there. Danielle is very pleasant, personable and helpful. She comes across like she really wants to provide the best customer service possible and she does a great job. Overall every employee I have dealt with at Deur Speet has contributed to the positive experience I have had there, thank you.


Amazing customer service

5
PamelaRN on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Tom Wiersema went above & beyond to find the car I desired. His kindness & patience was so refreshing plus a true blessing. After working in two customer service oriented businesses over 33 years, DuerSpeet truly shows what customer service & satisfaction is all about! Thank you to the team involved!


Friendly and thorough information!

5
jeephappy! on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found new vehicle at great price on internet. Went to dealer and price as advertised! They knew all about the vehicle and explained the operation of the options available. Very friendly and down to earth. Worked with Ken Smalligan and couldn't ask for any better service. Very accomadating. would highly recommend.


Great service!

5
ajdufon on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were searching for a larger vehicle and we found it at Deur Speet Motors. I sent in a request for more information and as soon as I was in contact with them they were helpful the whole way. Very professional, and very friendly service made us feel special. We would absolutely recommend this dealership to anyone looking! We traveled from Manistee and were very satisfied. Thank you very much for all the help!


My all-time favorite dealership!

5
Jamie on 02/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first Chrysler product was a 1967 GTX 440, purchased in 1969. I have now purchased at least 25 Chrysler vehicles since then, with most being brand new. I have also owned a variety of other models, among them two Mercedes, two Volvos and a few non-Chrysler American brands. As a lifelong car guy I know good treatment when I experience it! Deur Speet is amazing. Always consistent, always accommodating. And they always lead with the best price. My most recent purchase was a loaded up 2015 Jeep Grand Cherokee Overland which I love. Shortly after that late 2014 purchase my 24 year old daughter purchased a new 2015 Chrysler 200. As always, the Deur Speet people don't fiddle with the pricing, or the trade-in allowance; they simply offer the vehicle at the best price the very first time. I never bother to negotiate anymore on pricing since I know they give me the best figure right from the start.I truly appreciate this organization and their treatment of me and my kin. They are a true treasure in a world of otherwise slick sales shops. They are the real deal.Jamie MullerEast Grand Rapids, Michigan


Very professional

5
trw on 02/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken kept me informed daily about the status of my vehicle repair. Was very confident of his ability to understand what needed to be done.


Couldn't Have Been A Better Experience

5
sandyoung on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've waited to order this Jeep a long time, and Deur Speet did made it a great experience. The Jeep came in much earlier than anticipated. The crew got it spiffed up FAST so we could come in and pick it up. Ken Smalligan, our sales rep, did a great job of smoothing out the paperwork process quickly and efficiently. And he did a great, thorough job of explaining all the many features of the Jeep to me. I was comfortable with how it worked when I drove away. I'm very happy with this Jeep and with the whole buying experience at Deur Speet! :)


Came to my rescue.

5
DawnRena on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I called Jay Luchies almost a year ago telling him my Jeep died and I needed a vehicle to drive my 2 toddlers to school he was so helpful. I gave Jay my price range and he got me in a 2005 Gmc Envoy. It has been the best vehicle I have ever own and I have had quite a few. Every one was so nice and helpful. When my husband needs a newer vehicle we are certainly going to Deur Speet.


Excellent service!!!

5
Carrie1234 on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone there goes above and beyond. Their sales staff is very knowledgable and friendly and their service department is 5 star, always very accommodating. Won't buy a car from anywhere else!!!


The people at Deur Speet Motors were friendly and helpful.

5
tomh on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Deur Speet Motors is the place to go when purchasing a vehicle. We just purchased our 4th vehicle from them over the past 16 years. They are knowledgeable and very easy to work with. They gave us plenty of time to consider different models, and allowed us to keep the car we purchased over night. The whole buying experience was a pleasure!


Easy to work with

5
Todd G on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased from many dealerships in the past. The people at Deur-Speet are very friendly and very easy to work with. They had the exact vehicle we were looking for and it was well worth the drive from Grand Rapids to get teh car we wanted. They definitely appreciated my business and showed concern above and beyond just making a sale.


Short and sweet

5
Dewey on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I come into Deur Steets everybody I run into is so nice and helpful. Lots of smiles and laughs. A very nice clean facility to.


Customer Service Oriented

5
Dan Sov on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at Deur-Speet Motors are very customer oriented. From the initial sale to service, they respond to customers expectations. I checked my price with a generic on-line rating website and they were extremely competitive. There was a mishap in service and they fixed the issue in a professional and timely manner. Mishaps happen all the time and it is the manner in which an issue is addressed that defines the quality of the organization. Deur-Speet Motors did an excellent job responding my expectations.


Great Customer Service

5
NewaygoRam on 02/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called to get a repair appointment for some warranty work on my new vehicle. I got one for the first thing the next morning. When I got there, they started on my vehicle right away and had it finished in 45 minutes. I liked the ability to get an appointment right away and they finished my vehicle in a timely manner. The service department staff was very friendly and helpful.


great local dealership

5
cherokeelover on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased used and new as well as leased. Friendly and helpful staff. Very satisfied with product and services. I love jeep Cherokee's..


Excellent Dealership

5
Jeff Moon on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with vehicle quality, selection and price. Continued service after the sale. Easy to contact and very helpful with questions. I highly recommend the people at Deur-Speet Motors


This was, by far, my best car buying experience.

5
Chris on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Deur-Speet team went out of their way to ensure that I find the car that best suited my needs. They took the time to review several different options with me and then found a car that was within my budget. I have also been delighted with the post-purchase service. This is definitely a customer-focused dealership. I would recommend Deur-Speet without reservation.


Great Service All Around

5
Wanita on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire staff is great. I've purchased and leased both new and used vehicles from Deur-Speet and every experience has been smooth. The sales team was so good with helping me find what I want and getting me through the process of both purchasing and leasing. The technicians are top notch too! Deur-Speet is an all around great place to go for all your car needs!


Great Family atmosphere!

5
Thatjwalker on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer service was excellent and they did everything possible to make sure it was an easy and enjoyable experience. I will definitely be returning to Deur-Speet Motors for my next vehicle and all of the service in between!


I had great service and enjoyed working with Bruce!!!

5
shuismann on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There was recently a recall on my vehicle, I called Deur-Speet since it was close and to my surprise, they fit me right in. I had such a great experience working with Bruce and his staff. They were very professional and the customer service was excellent. They provided me with a clean, reliable vehicle to borrow until my car was ready. Bruce and his team had it done within six hours of me dropping it off! I would definitely recommend this dealership as I had a great experience.


Small town friendly--world class service!

5
Magdalina Gonzales on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

"Deur-Speet is TOTALLY UNBELIEVABLE!!!! ....We originally bought our new Chrysler 300 from you because the price was way, way lower than anyone else we could find. Now we will also add SUPERIOR SERVICE to that, You are fantastic!!!!!.....Your company is awesome!!! Every time I walk into your dealership, you greet me like I am one of the owners, I am amazed once again about your outstanding service! It is so reassuring to know that there are still companies who actually do what they promise and who put the customer first! Thanks again for your terrific prices, quality, and service!."


Loyal Deur-Speet customer

5
Grizz & June on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have been buying our vehicles at Deur-Speet for over fifteen years. It is a top notch dealership all the way around. Thank-you Ken and Tom for getting me into my new Jeep Grand Cherokee !!


Great costumer service!

5
Sarrah on 02/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased 2 vehicles from Kim. Very knowledgable and friendly. Willing to spend extra time to make sure I got what I wanted. Very impressed and will buy from her again!


Great Sales Experience

5
Jeep Family on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a new 2015 Jeep Grand Cherokee from Deur Speet. The price was great, but the best part was how we were treated. Hardly knew you could still buy a vehicle and have fun doing it. We wish we would have brought our dog since they are "dog friendly" and have a dealership dog named Ozzie! I would highly recommend Deur Speet if you are looking for a new or used vehicle.


First Class Dealer!

5
1977carguy on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When looking for a car for my mother I researched all over, the Internet included. Deur Speet was not only competitive but the numbers didn't change when I came to finalize the deal. A welcome change in the car buying experience.Thank you,Chris


Pleasant Experience

5
flowergirl on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I have bought 3 vehicles from Deur Speet. There was no pressure. Willing to go the distance to find us the right vehicle. Friendly staff all around. Have recommended them to friends and family.P.S. Ken, you were right about the color!


We are a Jeep Family!!

5
TaniaDee on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased 5 Jeeps from Duer-Speet. The reason we keep going back is that they provide outstanding service. They treat you like family. We recommend Duer-Speet to all of our family and friends. They are not your typical pushy car salesman. They really have your best interest in mind. They will go out of their way to find you the car you desire. We will buy our next car from Duer-Speet!!


Fantastic Experience!

5
bmbueche on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend checking out Deur-Speet Motors for your next car purchase or lease! The customer service I received was incredible. The deal was done quick and easy, while giving me all the details and security that I needed in my first lease purchase. Mark and Nick really went above and beyond to make this purchase a fantastic experience and I appreciate their time and dedication.


I get my car repaired here

5
chidukenfarm on 03/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I get my oil changes done here.Very friendly service.Quick.I would go there again.


good clean service

4
moparman on 03/06/2015

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The peaple are nice. The shop is always clean or being cleaned the oil change guys always do there best to help you make sure your getting the right service your looking for. All around good people


great repair time and nice facilities

4.3
nascarfan on 03/05/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Would recommend coming to Deur Speet for all services. Good popcorn and coffee..


overall

4
hillbilly on 03/05/2015

Customer Service: 3.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Deur Speet is a very great down to earth car dealership. Service Department is great. Parts department is also great. And the quick lube is very outstanding very very nice crew that they have. I would trust any of them to work on my vehicle.


small town dealership

5
ray III on 02/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

people were great, sales team and owners very friendly and helpful. left my garage door opener in my trade in and they mailed it to me the next day. great team of people.


Thank You!

5
Anonymous on 10/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you so much for a great, LOCAL experience. Jay was very easy to work with.


Great Cars & Great Service = Great Experience

5
Faune on 10/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have both purchased from and brought my vehicles to be serviced at Deur-Speet Motors. It has been a great experience every time! I was nervous about working with a dealership again, but I could not have been more impressed with the service I received. I worked with Kim and she really took the time to get to know our family and what we were looking for in a car. She was helpful, but never made me feel pressured into buying. In the end we found a great car, at a great price, with luxury features I hadnt anticipated. It was this great experience that brought me back to their service center when after normal wear and tear my car needed to be serviced. The service department is amazing as well. Anytime I call, big or small, they get me in as soon as they can which often times is sooner than even I expected. The service center always keeps me informed of my options, and again no pressure! We have now purchased our second car from Deur-Speet and couldnt be happier. And just when I thought they hit the peak for customer service, they wowed me once again. A few days after the purchase of our second car I got a message from Kim to see how my daughter liked it. My daughter wasnt with me for the second purchase and not only did Kim remember my daughter, but she also remembered how opinionated she was during our first purchase. I couldnt believe how important our familys happiness was to her, and this is the way we are always treated at Deur-Speet! They have truly set the standard for all dealerships, and we wont be going anywhere else.


Friendly staff, great service

4.2
Jill on 10/19/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

My SUV had taken a puke and I was forced to buy something else - which I was not in the market of doing. The staff at Deur-Speet was very patient with me and listened to what I was looking for. They aren't your typically car sales people trying to push you into a decision. They helped me find my Jeep Cherokee and I love it! The service area is also helpful. All around a great dealership to work with and I know I will be a repeat customer for sure.


Awesome Dealership!

5
Joe B on 10/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dealers like this are getting harder and harder to find! I emailed them about a Jeep. Within minutes Ken Smalligan returned my email. He found me the exact vehicle I wanted. Within 24 hours of the email I have a new Jeep Rubicon in the driveway! To make getting the vehicle even easier, Ken picked me up and brought me to the dealership. He explained all the features until I was comfortable with them. All the staff was friendly and courteous! Refreshing to be treated so well, no pressure, just straight honest answers.


A Dealership above all others!

5
Joe B. on 10/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought another vehicle, Jeep Rubicon, from Deur-Speet. Dealers like this are getting harder and harder to find! Emailed them about a vehicle and within minutes a salesman,Ken Smalligan, promptly got in touch with me. Found the exact vehicle I wanted, kept me informed thru the entire process. Couldn't have been easier! Within 24 hours from the first email, I have a new vehicle. He even picked me up and brought me to the dealership. All personal at the dealership were friendly. Ken explained all the features on my new vehicle. You won't be disappointed with them!!


Try This Dealership.you won't be disappointed!

5
jeff on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently visited this dealership in Fremont Michigan to buy my new Jeep Cherokee! What a refreshing difference from what I have experienced in Muskegon. I didn't know you actually could buy a car and have fun doing so. I had done my research and Deur Speet quickly gave me a price actually lower than I had hoped and also gave me fair value on my trade in. I will certainly be back!


Best Experience Ever

5
Kyle on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a truck from Deur Speet Motors and can say that it was hands down the best experience I have ever had making a major purchase. They made it easy, fun and no hassle all while giving me the best deal I could find.


Excellent service!

5
Rachel on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a used car from Kim at Deur-Speet Motors. Kim & the rest of the staff I worked with were very friendly and professional. Since my purchase, Ive taken my car back to Deur-Speet for regular maintenance (oil changes, ect.) and have received excellent service on each encounter. I'll definitely be purchasing my next vehicle from them, after-all...they have free popcorn!


GREAT SERVICE!

5
Maureen Madrid on 10/15/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in to Deur Speet Service center to get an oil change...I did not have an appointment- just had some time to kill before an appointment- I was in and out in no time and even got a free car wash as a thank you! They were quick, efficient and very professional! I was impressed with the level of care and attention to detail the service employees had. I will go back there from now on! and when the time comes to purchase a vehicle, Deur Speet will have my business!


Love my new car from Deur Speet!

5
Kady on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a new Dodge Dart from Deur Speet about a month ago and had such a great experience buying from them. I don't know much about cars so I was very nervous making my first purchase, but they made me feel so comfortable and taken care of. There were 2 cars I was looking at and they gave me good estimates on both and helped me look at the finances of each vehicle. There was no pressure from them what so ever! They helped me pick out the vehicle that was the best fit for me. I love my new car and know it's safe and reliable every time I get in it.


Found a great used vehicle!

5
Clay on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for an inexpensive car for my son to use at college and the staff called me the minute that they took one in on trade-in that they thought we would like. It was a great fit, great price and very positive experience. I will be back!


Great car buying experience!

5
Cindy on 10/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a car here at Deur Speet. What a great buying experience. They made everything easy and fast. Would for sure recommend this dealer to anyone!


Loved thier service

5
steve on 10/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brought my vehicle here for service! They got me right in and did an excellant job explaining what was wrong and different options I had. No pressure and very friendly. They fixed my car perfectly and I will definately be back. Oh yeah, great waiting area with free Wi Fi


Trustworthy and Consistent

5
JeepGirl4ever on 10/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the only dealership we will ever buy from. They have proven to be trustworthy, care about their consumers and are more concerned about getting me in the RIGHT car then making a quick sale which is why we have been repeat customers for over 20 years.


never go to deur speet in fremont mi for anything

1.2
taresea on 04/23/2014

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Their cars are over priced and they will not work with you, found better deal in Muskegon at the jeep dealer. Their customer service is terrible they were suppose to call me and they never did. Their service department again awful I waited over a week for a part that they said would be at the shop in a day, and no one knew anything


Poor Experience

2.3
Tom on 01/31/2013

Customer Service: 1.0 Buying Process: 3.0 Overall Facilities: 3.0

I purchased a used 2012 Traverse in January 2013. Pictures of vehicle showed floor mats in the vehicle. When I went to purchase the vehicle the sales person said the floor mats were removed and didn't know what happened to them. Two weeks later I am still waiting for floor mats. Also, the sales person said he would send me an owners manual for the vehicle. I still have not received the owners manual.


Greatest Buying Experience Ever!!

5
Chris on 12/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Deur Speet's Staff was wonderful. I usually feel very uncomfortable walking into a dealership to purchase a vehicle. Not after purchasing from Deur Speet. Very Friendly, Patient and they did all the things they said they would do. I would recommend Deur Speet to anyone looking for a new or used vehicle.


$57,968

Mileage: 16

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Fremont, MI

Engine Type: 3.6L V6 24V MPFI DOHC

$37,945

Mileage: 134

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Fremont, MI

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$34,481

Mileage: 33844

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Fremont, MI

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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