Demontrond Kia

Once Again Demontrond comes through for my family!

My parents are retirees, fixed income...I'm sure you all know the drill.My mother found herself in the hospital for a week and wouldn't you know it, while my dad is driving back and forth from the house to the hospital their car broke down...repairs were more than the car was worth so in the midst of all of that, Dad had to figure out how to buy a car.have no fear! Demontrond is here! I called Adam, who had helped my wife and I with a VW purchase, and within a couple hours, my dad had a brand new Kia at a lower rate than he walked in hoping for. Adam took care of everything so that all dad had to do was show up and sign the forms after taking a quick look at the car.Just like my VW experience, everyone was so very helpful, so very enthusiastic, so laid back and relaxed about the whole situation. No hardsales, no pressure...as far as they were concerned, my father and I had other things to worry about so they were going to make the car as easy as possible.Demontrond likes to say home of warranty forever but as far as I'm concerned they are home of my family's business forever.Big thanks to Adam and to the dealership for their excellent service and support.

Great customer service, poor service time

I had an appointment for an oil change and when I got here I was told it would be an hour to an hour and a half. Here I am two hours later still waiting on my car. I don't understand why it is taking this long to change oil and why they'd tell me times that aren't true. Very disappointed. Won't be coming back here

AWESOME PLACE TO GET A VEHICLE

I received excellent customer service. I just got 2016 Kia Soul, it flooded. The sales representative was curious and knowledgeable. I was able to come back from a total loss, and walk away with my new Kia.I would just like to thank the people at Demontrond for a job well done. Its people like you that give people like me hope.

Go elsewhere, waste of time...

Spoke to George 3 times on the phone and each time I requested a e-mail price quote. "It's on its way" every time. Funny part-- 2nd time didn't remember the car I was interested in purchasing but miraculously he had "hidden" one for me earlier that day. We have always had great dealings with Demontrond in the past, what a disappointment. No wonder you have a "1" rating.I'm moving on and taking my business elsewhere.....

Stay Away....Unless you have time to WASTE

I arrived at Demontrond for a 9 am appointment to get new tires. While waiting I was told they didn't have my tires, then he quickly returned to say they did have them. He gave me my price and I waited around for them to finish my vehicle. He returned an hour and a half later to say they didn't have my tires and that they would bring my car back to the front. AN HOUR AND A HALF!!!! I asked to speak to the manager, who took his time coming to the front to help. I let him know what happened and how long I had to wait for no service. He had a smile on his face the entire time and responded by saying "Do you want me to order the tires for you?" No apology for me having to wait around that long for nothing. And you believe I will be returning to try to get tires from you again? Not happening EVER!!!! That was not the only bad experience that I've had from them but it will be the last. (-5 STARS)

BOLTS FOR TORQUE CONVERTER

I talked to Justin Demontrond Kia on Friday 06/06 and he placed an order for me amount of $55.68 for 6 tiny bolts 3/8 inchx1/2 inch that holds the torque convereter to the flywheel which where supposed to be delivered to me on Tuesday and i paid since I am renting a car I paid 20$ extra for overnight delivery.I called Demontrond Kia on Wednesday and asking about my part, when it gonna be delivered? they said that the order had been placed on Friday 6/6 but until today Tuesday 6/11 they don't know when my bolts gonna be shipped to them. hahahaha what a real car dealer lol lol lolso I told joe parts department Demontrond Kia that I paid 20$ for rushing the order sothat I save 26$/day for car rental, anyway I told him please cancel my order and give me back my money since it looks like you guys don't know what you are doing so that's what he said:I cant cancel the order you already paid and if you want your money you have to come and get it.I called my bank explained to them what happened and cancled the visa card transaction. I eneded up ordering the same order from COWBOY KIA of CONROE for $23.04 including overnight delivery.what a joke to order from those guys. haha

Once someone finally came to help me, I immediately...

Once someone finally came to help me, I immediately regretted the decision to come here. The guy who came to help me was so rude! All he cared about was my credit score, and I'd only been taking to him for a minute! Didn't care to show me any cars, just wanted to talk about my personal finances, he seemed like a snake in the grass! I told him financing wouldn't be an issue and that I just wanted to test drive an Optima but he still went on and on. I think this guy must have been deaf. Long story short, I left after 3 min of him talking at me and I bought my Kia elsewhere and I'm so happy I did!!!!

went in for a ck engine light on. told that it was the...

went in for a ck engine light on. told that it was the air filter!!!the air filter is clean and new. they didnt fix it. that in itself is not so bad. Upon close inspection of the car i found that they went thru my glove box, tried to steal a chrome trim piece i installed on the shifter, damaging it. the plastic engine cover was not tightened correctly and they scratched the window frame on the drivers door. I dont want to ever have to deal with such a bad place. Given the attitude of the staff I find it pointless to attempt to go back and address this issues with the management. As a consumer however I can only warn other customers of the dangers of dealing with this kind of element.I am not the type to complaint or make a scene or anything but this kind of behavior denotes a rampant disregard for costumers property and a seriuos lack of integrity on the service personel.