DELLA Toyota

Happy with Della

Ryan, the sales rep, spent several weeks helping me to find the model that I wanted and I am very happy with the final purchase. He was patient and I felt no pressure from him to make a purchase until I was completely satisfied.

Amy Daley

I took my car in for a recall and everyone was nothing but professional and friendly.

Della Toyota

I have the two year Toyota Care service plan. They contact me in advance to be sure I don't miss a six month appointment. Excellent service, friendly, knowledgeable staff. Love my Rav4.

New vehicle purchase rating

Greeted by Ryan Allogio when I first visited the dealership. I was there to look over their fleet of new Rav 4s but I told him that I did not want to test drive or discuss a purchase that day. He gave me his card and assured me that there would be no pressure but invited me to call him when I was ready move forward. He was kind and considerate of my request. Approximately 3 weeks later, I called and made an appointment to go in and test drive a new car. Before I left the dealership that day, I had purchased my new car. Ryan answered all my questions. He was pleasant and did everything to make me feel comfortable with my purchase without all of the heavy pressure that you feel in some of these transactions. He definitely wanted me to feel comfortable and understand everything as we proceeded through the process.

Exceptional Business and Customer Service provided

I have never been more excited about owning a new vehicle than I am today. Della Toyota did an amazing job helping me get into the specific vehicle that I was looking for. They worked toward my every need and want very closely with me and didn't stop until my goals were fulfilled. They really came through and I will continue to purchase any future vehicles with them from here on out. Della Toyota of Plattsburgh has definitely won me over. Kudos to you all. Thank You.

Excellent Customer Service

My experience was perfect and seamless. Chris was attentive to what I needed and proceeded professionally and in a caring manner from the beginning to end of the entire process. He could not have been better.

Tires breaks

Went just as expected. Only small complaint I have is I asked for a call when it was about a half hour from being done and that wasn't done. Other then that a great experience. Just had some running around to do and live a half hour away.

Laurawal

Della was great to deal with. Russ made sure we got exactly what we wanted. Russ is new to the business and has a bright future ahead of him. Thanks everyone for the great car buying experience.

Excellent Service

We were looking to purchase a new Toyota Corolla and our sales person, Jared Rabbideau went above and beyond answering our questions and setting up our Bluetooth and radio stations. I would give Della Toyota 5 stars and Jared Rabbideau 10 stars

Just bought a Rav4 at Della Toyota

Ryan was great, did everything he could to make me happy with the transaction. I would highly recommend him to anyone interested in purchasing a new car. P. S. Loved the red hair.......

Fantastic Experience

Almost lost hope in all car dealerships. But Della Toyota changed my mind. Wanted a good used truck. They had it. Treated me with respect and dignity. Price was right and what I wanted. I am going to deal with them for life!

Worked with my trade in towards a nice used car

Mitch at Della Toyota was very honest and respectful during this process. He was helpful with finding me the right vehicle and one that I could actually afford. Della was willing to help me with the monthly payment and the extended warranty. Thank you all again!

Great Transaction

Our Salesperson was knowledgeable, helpful, and professional. All questions were answered in a timely manner. Excellent interpersonal skills. I will return to purchase from him again!

Excellent Transaction

We had a great experience. Our sales person, Jerad Rabideau was helpful and professional. He answered all questions in a timely manner. He made this easy for us! I will definitely return and purchase from him in the future!

Exceptional service

The customer service from Chris was exceptional. He was professional, attentive and incredibly competent. His kind, unassuming nature coupled with his respect and understanding of my budget and needs made my experience wonderful. I love my car and I love the courteous, professional service I received.Thank you Chris.

Service

I cannot say enough about Adam Walton the service manager. He and his service department are top notch. They aim to please and every experience I have had in the past 9 months has been nothing less than amazing. It's amazing to me how accommodating he is. Also, in sales Jeremy was fantastic at getting us the right deal!!

Great Experience

I worked with Jeremy Dowler this past weekend to find a lease for the terrain / environment for the Saranac Lake area. After visiting a few dealerships, Jeremy and Della Toyota went above and beyond and truly out of their way to make sure I was set up with the best Lease possible on a new 2016 Rav4. The experience was very nice and they were accommodating to each request I had, not to mention made sure that the requirements I needed in a car were met. Thanks again!

Great dealership

They went out of their way to make sure everything that I wanted in the car was there. I would absolutely recommend this dealership, thanks everyone!

Terrible experience

I can not voice how rude the sales manager was to deal with. He was condescending and really knows how to loose business for Della. In 20 years of buying cars, I have never felt so mistreated and disrespected. Gary Wells is in the wrong business Della, he should be ashamed of himself.

Great service very satisfied!

Thank you to Jeremy Dowler! We just love our new Highlander it is just the upgrade our growing family needed! Five stars across the board without a doubt..exceptional service and friendly people!! Thank you!

Great Experience

I went to Della as my local dealer and in the process of shopping for the right truck at the price I was looking for. Not only were they very responsive and easy to work with but they also beat all the competing deals I was offered by others I contacted. Great experience and the Tundra I have been wanting.

Excellent service

Three days after leasing a new Toyota Corrolla we took a trip to Vermont and lost a hubcap. We stopped by Della Toyota on our way home to see if we could get another one. They were closing, but Adam Walton offered to send us a hubcap in the mail. Free of charge. Free shipping! Every other dealer, including the one we got the lease from, was going to charge $85 or more. Adam and his assistant Gabe were over the top helpful, friendly, generous. If we lived in Plattsburgh we would for sure go to Della and tell all of our friends and family to go, too.

Ryan Alloggio - Best Sales Rep ever!

I can only speak for myself but I hate shopping for a new car. Don't get me wrong, I like to GET new cars. However, in the past, when shopping for a new car, I've found the sales people to be overbearing, blatantly full of crap, condescending and rude at times as in "they know all - you know nothing", etc. My experience with Ryan Alloggio, Sales Represenative at DellaToyoto in Plattsburgh was the best experience I've ever had. His pleasant and calming demeanor made me feel at ease throughout the whole process. He told me he was there to work for me and at first I thought "Nice line they taught him." but he really did work for me. He was very knowledgeable of the vehicle that I was interested in, he told me tricks and tips about the car that a normal sales person, once they've made the sale, wouldn't have done. He took his time with me, made sure that all of my questions were answered and he even quizzed me in the car about how to do things! I absolutely loved that!!! Story ending: HAPPY CUSTOMER & CAR SOLD! :)

Great place to buy or lease a car!

I just got a great lease on a 2014 Tundra 1794. I love my new truck. Jessica was great to deal with had all paperwork ready when I picked up. I got more than I thought I would for my Chevy truck I traded in with them. Thanks Tom & Jessica for making my experience at Della a good one! I love my truck! John K. Martin Jr ( Martin's Coins & Jewelry ) South Burlington Vt.

great sales experience

I was undecided on the venza or rav 4 but the drive and room in the interior made the rav 4 my choice. The car has a nickname brutus for the way it blazed through the snow.

2014 Tundra Lease

I came to Della Toyota looking to lease a new Tundra. My salesman, Jeremy Dowler was on it from the first time we sat down. He aske me what I was looking for in a new truck and although they didn't have something at that time he called me about a week later with a truck they just took in. He nailed it! We were able to get what I wanted for options and get the price right where I wanted it. It was the best experience I've had purchasing a new vehicle. Experienced staff, attention to detail, and great follow-up. I don't know why you would go amywhere else. Thanks Jeremy and thanks Della!

Excellent Service, Friendly Staff

This was my first new vehicle I have ever leased and I was extremely happy with the quality of service and attention to detail I received from my salesman Jeremy Dowler. He went above and beyond to make sure that I got into the payment I wanted. He stayed in touch with me throughout the buying process and made sure there were no surprises in the end. I'm very satisfied with my new vehicle and would highly recommend Della Toyota and Jeremy to a friend if they are in the market for a new car or truck. Thank you and I'll be back for sure!

This was the best experience we have....

This was the best experience we have had buying a new vehicle. John kinsman made our experience very easy and he was very friendly and polite. he knew what we wanted and helped us to find our new vehicle. He took his time and explain every detail to us. never did we feel pressure at all. we highly recommend John kinsman and this dealership.

Awesome experience

This was my first experience leasing a vehicle and it couldn't have gone any better. My salesperson, Jeremy Dowler, went above and beyond to ensure I got the payment I wanted. This was not my first experience with a Toyota dealership, but my first with Della Toyota. In comparison, the staff at Della was friendly and easy to work with. I couldn't be happier with my new car and the service I received to make that happen!

Great Place!

We have been in the market for a bigger family vehicle for a while. We stumbled on a SUV we liked at Della (their online site) It was actually at a different Della dealership, however when my husband called Della Toyota answered. We wanted to test drive it.. when we arrived 30 minutes later, the car was waiting for us and so was the sales person.. and that was the first step to their amazing service! We didn't like the first car, but he quickly found us another that fit us PERFECT! With their wide selection of vehicles through out all the dealerships.. YOU WILL FIND WHAT YOU WANT! I am very pleased with Della Toyota and I will recommend them to EVERYONE! Especially Jeremy Dowler, he was fantastic and actually used the words 'What can I do for you to make this deal happen' We told him, he delivered (with in reason of course :) ) Thank You Jeremy!

Great Service!

Great costumer service! We just bought our family car with Della Toyota and from the moment we first arrived and having the car waiting for us (from calling to see if it was still available) to the sales person (Jeremy Dowler) hand waxing our car the day of pick up! I read the other reviews and I couldn't believe any of the negative ones.. the service here was outstanding and we really weren't that easy to deal with! We knew what we wanted :) Highly recommend... you won't be disappointed, especially if you ask for Jeremy Dowler!

Awesome experience

I recently decided to purchase a newer car. After weeks of online shopping I narrowed down to the Toyota Camry. I am so happy I did. My sales person Jon Kinsman was so wonderful to work with. I was nervous buying a used car and John made me feel comfortable with my decision. The process was fast and smooth. I will be referring my friends to John in the future. On a side not be aware they have popcorn in the showroom.....I ate way to much. :)

Cant say enough about John, Gary and Della

I can not say enough about buying a new car at Della Toyota!!!! This is my 4th Toyota from Della. To go with a great price I get great service has well. My salesperson John has been great from the first sale. I have never had a sales person come to my office and pick up my cars for service then return them to the same spot washed and in better shape then I parked it. I have emailed him with an hour left in the day and got an oil change before I left plattsburgh. If you are looking for an honest straight forward deal the just email Gary,John and all the folks at Della!!! Great popcorn has well!

Dreadful customer service -- stay away from them!

We've finally given up trying to buy a car from Della Toyota in Plattsburgh -- I second the strongly negative reviews on this page. In all my years of car buying (roughly 40), I have never encountered such rudeness and contempt for the customer. Other reviews have had the same complaint about the salesman I dealt with, John, and the manager, Gary. Have been to the showroom several times, considering a new or used car. Finally, in response to an email advertising their 'special' on used cars, we searched the inventory on the website and found one that we were interested in -- I filled out the form to get a quote and was phoned back...by a salesperson in Queensbury, 110 miles away! Turns out the car wasn't in the Plattsburgh inventory at all, despite the way it was represented on the website; Plattsburgh people had no interest in helping me pursue this or clarifying the confusion - they were bizarrely rude, defensive, and impatient about it. If this is how they are when you're trying to buy a car, how would they be if you came in with a problem? Enough to make us drive the 110 miles to Queensbury -- or anywhere but to Della in Plattsburgh.

Best Sales Experience

I recently visited Della Toyota in plattsburgh ny with no intention of purchasing a vehicle. It was a rainey tuesday afternoon. I was just driving through the lot when a sales person by the name Ryan came to our car greeted my husband and myself. He was very polite and asked us if we would like to come inside the dealership for warm coffee. Although he needed warm coffee more than us we accepted his offer. While inside my husband and I sat at his desk with him and explained what type of new vehicle we were interested us. The sales person Ryan then had us wait and he drove up in the new Toyta camery we own today! He must have been a mind reader because he picked the right exterrior and interrior color. He was very knowledgable about the car. After the test drive we could not say no. My husband and I have recomended many friends and family to Ryan I dont think we could ever repay him for all of his help. I hear nothing but great things about Della Toyota everywhere I go. I dont know how any imbasal could ever talk bad about this facility. We have traveled many of places and have been to many of dealerships. The exprince we had at Della Toyota scion was world class. Thanks to Della Toyota

Will never return

If I could give this dealership 0 stars, I would. I went into this dealership interested in purchasing a pre-owned vehicle. I found the Sales Representative that I dealt with to be extremely unprofessional, uneducated about the vehicle I was interested in and obnoxious. Not only did this representative take a personal phone call during my test drive but, he proceeded to yell out of the window during the test drive to a car next to us a stop light and have a conversation with the driver because he knew him. The representative also made some inappropriate comments about a customer who had come in previously who was receiving government assistance, called by fiance "bro" and proceeded to essentially tell us that our college degrees were pointless because my fiance is not working in a field that he went to school for. The vehicle that I was interested in was a 2012 and although it was a great deal, it had quite a few scratches on it and not once did the representative address these scratches. I would have probably taken the vehicle if the representative was not so unprofessional. Even though I called the dealership the next day after deciding I was not interested in purchasing the vehicle, the business manager sent me an email asking me when I would like to pick up my new car. I called him, explained that I had called the day prior saying I was not interested, was looking into other options and that his employee was extremely unprofessional, and all he had to say was "we have other sales people if you don't want to deal with "______" and are still interested in the car." He did not apologize for the service that I received and did not seem to care that the dealership lost out on $18,000 due to an employee's actions. I took my business to TJ Toyota in Potsdam and had an amazing experience!

Best salesman, Justin Glicksman

It was because of Justin Glicksman that I decided to buy my new hybrid camry at Della Toyota and not some other dealership. He was full of information, helpful, not high pressure, and he found the exact car I was looking for. Look for Justin when you go to Della to look at or buy a car.

Unprofessional

The Manager at the used car store is unprofessional and not nice to work with.

Jessica was friendly and knowledgeable. No pressure or...

Jessica was friendly and knowledgeable. No pressure or sales gimmicks. I was given information on quality and resale value. I will say the Jessica was easy!!!.

This was the best experience I have ever had buying a...

This was the best experience I have ever had buying a car! Within 2 hrs I walked in and out with exactly what I wanted ina vehicle!

I had a wonderful experience with Jess when we were...

I had a wonderful experience with Jess when we were looking for a new vehicle. She was quick to meet our needs and exceeded my expectations of the dealership! I would highly recommend her and will be back to see her in the future!

Great Service

What a beautiful new facility. Happy people working in a clean and new environment. Thank you for taking such good care of me and my new car. You make it easy to have work done with such a comfortable environment.

I met with Jess Walker almost two years ago to discuss my...

I met with Jess Walker almost two years ago to discuss my options. Jess was very knowledgeable about the vehicles she sells. She found out what my needs were and helped me get into the right vehicle. I absolutely love my Rav4 and I am impressed with the follow-up Jess has done to make sure I am satisfied with my purchase and her service.

I told the dealer what we were looking for in a vehicle...

I told the dealer what we were looking for in a vehicle and they delivered. We bought a 2006 Toyota Rav4 and we love it. They met our price range and gave us a great value on our trade in. I will definitely go back to buy another vehicle. Jess Walker was a great sales person that listen to our needs while still doing a great job for the dealership.

This dealership makes it a joy and comfort to visit. I...

This dealership makes it a joy and comfort to visit. I can not say enough good things about the sales lady Jessica Walker that handled my purchase.She takes the time and effort to explain everything in detail and answers any question that come up. I've had experience with the service dep't a few times. They go out of their way to take care of any service in a timely fashion and make your wait pleasant.This is a dealership I would highly recommend to all my friends and aquaintances.

Very pleasurable purchasing experience. Excellent...

Very pleasurable purchasing experience. Excellent customer service and great communication. I have been a valued customer for a few years and would consider another truck as they are very willing to deal.

Jessica Walker is a wonderful person to deal with while...

Jessica Walker is a wonderful person to deal with while deciding which vehicle to purchase. We have gone to her twice now for our Toyotas. She showed us several vehicles in our price range and was never pushy. She's very friendly and helpful. Jessica helped us find exactly what we were looking for and made the buying process extremely easy for us. We will definitely be back to see her again in the future!

Jessica was very professional and exhibited vast...

Jessica was very professional and exhibited vast knowledge of the Toyota product. She presented herself with enthusiasm and made the purchase of my vehicle an enjoyable experience.

Jessica was awesome. Very professional and knew exactly...

Jessica was awesome. Very professional and knew exactly what we were looking for. We will come back to her for our purchases! Epitome of excellence! Thank you Jessica!!!

Bought my 4th Toyota Highlander on January 7th, 2013 from...

Bought my 4th Toyota Highlander on January 7th, 2013 from Jessica Walker. The transaction took place over the telephone. Ms. Walker was pleasant, easy to work with and the deal was solidified quickly. When the vehicle was ready for pickup she explained, in detail, how everything operated. Periodically, I receive a call to see how the Highlander is operating and to ask if I have questions.Just had my six month complimentary service and attendant Adam Walton got me in and out quickly.The Highlander is a great vehicle to drive and the staff at Della Toyota are a pleasure to work with.

Poor Customer Service; Do not buy used car here

In June 2012 I bought a 2009 Scion Xd certified used car; nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the check engine light came on Della diagnosed the problem as a defective vapor canister. Della advised the repair was not covered under either the emissions warranty or the 1 year, 12,000 mile warranty. Sadly I had only 1,491 miles over the 12,000 mile warranty. I thought surely Della would make some adjustment under the circumstances. The General Manager ignored a very polite letter, 2 phone calls left on his voice mail, and another follow-up letter. I am very disappointed in this dealership. I won't buy another car from them. Della purchased the Toyota dealership from Garrand's in Plattsburgh. I have purchased several Toyota models, new and used from Garrand's and was always treated as a valued customer. It should not matter if you buy a used car or a new car, your dealership should take care of you, and certainly not ignore you!

In June 2012 I bought a 2009 Scion Xd certified used car;...

In June 2012 I bought a 2009 Scion Xd certified used car; nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the check engine light came on Della diagnosed the problem as a defective vapor canister. Della advised the repair was not covered under either the emissions warranty or the 1 year, 12,000 mile warranty. Sadly I had only 1,491 miles over the 12,000 mile warranty. I thought surely Della would make some adjustment under the circumstances. The General Manager ignored a very polite letter, 2 phone calls left on his voice mail, and another follow-up letter. I am very disappointed in this dealership. I won't buy another car from them. Della purchased the Toyota dealership from Garrand's in Plattsburgh. I have purchased several Toyota models, new and used from Garrand's and was always treated as a valued customer. It should not matter if you buy a used car or a new car, your dealership should take care of you, and certainly not ignore you!

i went in for a simple oil change and tire rotation....

i went in for a simple oil change and tire rotation. seemed pretty simple. when i first pulled up they did not even greet me. they acted like they hated there jobs. just Be happy to have one. they did the work and put it thought the car wash. it left scaches every were. they said there was know way the car was did that. WELL it did i know my truck it did not look like that.

Not honest, mis-informed regarding what was...

Not honest, mis-informed regarding what was replaced/damaged on vehicle. Any further questions with salesman were "I don't know" "as far as we knew". Intentionally concealed issues with car during test drive (turned fan on high to hide the fact the fan motor needed replacement, horrible follow-up customer service, non responsive to emails, very unhelpful after the sale was made.

This was my first expierence with Della Toyota, and I was...

This was my first expierence with Della Toyota, and I was very impressed! Both John and Pete are excellent to work with, and I highly recommend Della Toyota. I started out building my truck online and they helped me out through email or phone every day for a week or so until we finally found exactley what I wanted! Della Toyota is awesome!

I wonder how their overall rating is even a 2. I read the...

I wonder how their overall rating is even a 2. I read the other reviews and had similar experience. The people were arrogant and not very cooperative at all. I feel like they thought they were their for us to do them a favor. Jessica had zero negotiating skills (this is my offer take it or leave it), finance officer was incompetent (he hand wrote on an envelope the propsed financing and called back later adding $1000 to the price), and the sales manager could not have cared less. He had the same take it or leave it attitude.I highly do NOT recommend this dealer to anyone. I drove 1 1/2 hours to Handy Toyota in St. Albans and bought my new Camry XLE there!

I called to inquire about a frame for my Tundra. John was...

I called to inquire about a frame for my Tundra. John was extremely curt in a "not clint eastwood" (which actually works). He was very cold and apathetic towards my inquiry regarding a new frame for my truck. The truck was purchased in Vermont and I wanted to see if I could get the frame replaced in Plattsburgh.I couldn't get any help from that man, at all. I truly felt like he hated his job and could care less about customers.SO, after speaking with the St. Alban's Toyota Dealership, who are AWESOME, I am actually going to drive to VERMONT to get my work done.THAT is how badly I felt treated.I do not trust that Della would do a good job.

I went there to inquire about their used Scions. No one...

I went there to inquire about their used Scions. No one greeted me while browsing their inventory. I had to go inside to find a salesperson, all whom were not occupied. Inside, I was "greeted" by Ron. I old him about the car I was interested in and offered a price. We began negotiating a price. After agreeing on a price, I applied for financing. Living out of town, I told them to call me with the approval. After being approved, I asked the interest rate and Fred (finances) told me that the interest rate didn't matter since the amount (around $10000) was insignificant. So I asked what the monthly payments would be around. "Worst case scenario, $280" Having done the math at home, this was about an 18% interest rate, which is outrageous. Turns out bank would only loan $8,300 for the car so the rest was made up with a "extended warranty" that cost $3000, bringing the new total closer to $12,000. A non-optional warranty (on an already certified pre-owned vehicle).