DCH Ford of Thousand Oaks

General Manager, Adam Chirchick, is Rude and Arrogant.

First off, I can't believe he's even the General Manager. Wow, it was almost comical if it weren't for the fact we were really going to buy the vehicle we were looking at. And it is really too bad because he has a very nice sales person who was helping us. Good thing I checked a previous post / review because I thought maybe Adam was having a bad day. Our little event happened when my wife and I started to negotiate a little on the $44K + Used QX80 Infinity with Adam and he acted like he could care less. He started taking personal calls as if I didn't matter. I feel bad because the salesman, Vlad, was great. He listened to us and was willing to help. Who is the owner of this dealership? Adam MUST be in the family because there's no other way to explain it. Or maybe the owner is so wealthy that he/she doesn't care. Anyway, we are off to buy a SUV but NOT from DCH Ford.

Customer Service

In June 2015 I purchased a 2014 Ford Escape at the Kemp Ford in Thousand Oaks, California. I purchased it as a certified used vehicle. I was given the Carfax and there wasnt any indication that the vehicle was in a crash or that any parts have been replaced. Also, I was not told by the dealership or the car salesman. On October 15, 2016 I had to change my rear tires because they were worn out significantly compared to the front tires. When I received new tires, I was informed that there was a foreign part on my car that did not match the adjacent part. It seemed to be fairly new in comparison to the other part. Because of this, I was not able to get a proper alignment and spend a significant amount of money to replaces fairly new tires and to buy an adjustable arm for the alignment part. I am a reoccurring Ford owner. I had a 2003 Ford Explorer Truck and had no difficulties prior to my new purchase. When I went back to the Ford dealership in Thousand Oaks, it is under new management and a new name. Understandably, they are not liable for the old management. They offered to give me a deal to fix the problem. They later informed me that there are 3 parts that need to be replaced, when I was only told one part. They wanted to charge me roughly $760 to fix the incorrect parts that should have been replaced before placing the vehicle on the lot for sale. I went somewhere else for a quote and they informed me that only one part need to be replaced and it would only cost roughly $320. Overall, due to this foreign part, I had to prematurely replace my tires and replace the foreign part. I was not told of any discrepancies with vehicle upon purchasing it. As a certified vehicle by Ford, a routine check is required, and this part of the vehicle was very obvious when looking under the vehicle. No one seems to want to actually help me. I am constantly thrown around to another department, said that no one can help. Both companies are FORD companies and they are representing Ford. This issue needs to be fixed.

new car purchase

Steven was very knowledgeable and friendly. He called me back right away and met us when we arrived. Everyone at the dealership was very nice. Had a really good experience!.