David McDavid's Plano Lincoln

Top Notch Buying and Service Experience

This was the. initial service for our new Lincoln MKS. Our service rep is Richard Ancheta. I arrived exactly at our appointment time and Richard was ready for me. He said it would take approximately 90 minutes. I waited comfortably in the business center with a good cup of coffee. The car was ready, to include a wash and vacuum, in about 75 minutes. Richard is a man of his word and the experience was (to quote my grandchildren) AWESOME!

Auto service

Richard Anchetta provides superior service! He's very knowledgeable about auto service and the service department.

Oil Change

Excellent as usual. All of the people there make you feel important.

Service

Service was Great. Advisor was Great also. He was my Service advisor in 2001 and now I'm back and glad to see him at dealership.

David McDavid Lincoln

Richard Ancheta took over for Brian, our salesman and immediately resolved a SYNC button issue we discovered on our newly purchased car.

70k service

Every time I take my vehicles here for service they are very courteous and the service is always completed in a timely manner

Not sure what you want

The sales person was very funny, nice and very helpful

25,000 mile check out.

Richard was most helpful in seeing that the correct things were checked out on the 25,000 mile inspection...AS always he is looking out for me. He is the BEST!!Beth McLean

2011 Lincoln Navigaator

I have a very good service advisor (Richard). He knows my name, he knows my car and he knows what need to be done

Excellent Service at McDavid Plano

Richard was excellent as always and went above and beyond to handle our issues as well as items left in the loaner vehicle upon return.

Perfect Service Center for a Perfect Car

It was just awesome! The customer service rep was very helpful and took care of my car immediately.

Mix David mcdavid

This is the 8th car my husband and I have leased in the past 10 years. The reason we keep coming back to David McDavid is the excellent service we get from everyone we come in contact with at the dealership! The service is alway outstanding! We will continue to drive Lincolns and go to David McDavid! Judy Ordemann

Antoinette Harris, Customer

My service guy, Richard Ancheta is very professional, informative and caring. Mr Ancheta has done an excellent job in accommodated me through all of my service projects. My salesman, Tremaine Burris was amazing and still check in to make sure all is well. This team is highly recommended by me to all of my associates.

David McDavid Lincoln

Rich is always great to deal with. Once again he provided outstanding service.

David McDavid Lincoln, Plano, TX

Richard listened to our concern, told us what the problem was, fixed it. Within days we had another problem, had us call a tow truck, had a loaner car ready for us, and within 48 hours had our car repaired and ready to pick up. Well done, David McDavid Lincoln and Richard.

Lincoln MKZ Purchase

I did not feel pressured. However, I did not feel that the management team was as willing to deal and straight forward number. They took to long to respond.

Service

Great. Great. Great. Great. Great. Great.Great. Great. Great. Great

Review

Quick service, nice business area, with refreshments

Outstanding Dealership

Excellent as always. Been here 17 years and two cars. Sold my first car to Tech Eli and he works on my 2013 MKZ. Mac is outstanding too! Thanks again for another great visit.

Regular maintenance service

service is as good as it gets. I would compare it to any luxury car when taken in for service (maybe even better).

Great Service

Great service, as always! Ed Gusa & Steve were both very helpful.

Service is just awesome...

Rob Robertson is just awesome when it comes to service.

Adult Male (smile)

The repair was impeded by the recent rash of hail damaged repairs being executed. However the overall results to this point are observed to be excellent. --- However there is one small problem -- An NTTA automated pass that was attached via adhesive strips is missing -- it was located inside upper windshield behind the rear view mirror. It would be greatly appreciated if the pass were to be located and reinstalled. ~3 inch square X 3/8 in thick --

Great Sales and Service Experience so far

I was late for my appt and Robbie didn't mind. Got me on my way in a loaner car right away. kept me updated as to progress, was a 2-day fix. both issues completely addressed. car was sparkling clean upon return. My first service experience at McDavid was fantastic.

Sales lady

Susan A. was our sales lady. She worked with us on the deal over a matter of several visits. (We also were looking at cars at several other dealerships). Their pricing was reasonable and the service was great. After the sale the service has been good. Neal Arnold

Completely Satisfied

First off, never having visited your dealership before we were treated in a very professional manner by all we can in contact with on on visits. From your receptionist Liza and especially Ed Nogar, our personal David McDavid ambassador. He impressed my husband who spent over 50 years in Sales/Marketing. Ed is a breath of fresh air mainly because he knows his product and treats people honestly. A tour of your facility also proved to be enlightening. Clean and comfortable customer service areas and again personnel who presented themselves with the true intention of being helpful. After over 20 years as Cadillac owners I'm sure our new experiences will be as rewarding.

Great Dealership

The guys who helped me (Richard and Concepcion) were fantastic. Concepcion is especially great and was extremely accommodating and thorough with taking care of my vehicle. Promote this man!

Superior Service and Sales

My Service Professional Steve Kulos is always a pleasure to transact with and I feel he has my best interests in place (trust is vital). Cody ? the person who washes and prepares my vehicle is so kind and considerate and he goes above and beyond his job always since I bought my 2008 lincoln towncar back in 2008/2009...he himself is a major factor as why I also come back. The service department does what they are asked to do and this is the only place that I truly leave feeling good about service never 2nd guessing them. PS Susan Nijar, who is an incredible sales professional always makes her way across to talk with us and make sure to remember that she is there to help if I ever want to buy another vehicle too. What an amazing team you have...have not seen that in Texas or Chicago during my 53 years like you have here. Give those people a raise, or some sort of additional bonus because they bring you money through the way they handle clientele like myself and my family.

Excellent

Ed Gaza always takes care of me and all my Fords!I have bought Fords and Lincolns from this dealership for years, not only for me but family members. Would never go anywhere else!

the BEST!!

Scott and his team are the best!! We've bought 3 vehicles from Susan in used cars and she'll make it happen for you, whatever you want, quick & easy!!

David McDavid Lincoln Service

Great service. Richard Anchetta is a great service consultant, Eli is a super mechanic and Vasquez cleans my car so that it looks new!

You will be cheated, wronged and defrauded.

After becoming interested in acquiring a 2016 Lincoln MKZ and communicating with a salesperson at Sam Packs Five Star Ford who facilitated previous sales (Kevin assisted in the transaction of a 2010 Ford Flex in 2012 and a 2002 Mercury Cougar), the request was referred to David McDavid Lincoln, specifically to Sales/Leasing Manager Ed Nogar. During the initial scheduling call to David McDavid Lincoln the specific question regarding upfront costs/fees was fielded to Ed Nogar who advised that the amount of $3000.00 will cover all costs/fees. Arriving at David McDavid Lincoln and meeting with Ed Nogar, who after having identified himself as the Leasing Manager and employed by David McDavid Lincoln for years conducting several hundred transactions, coupled with a long history of purchasing Mercury/Ford/Lincoln products established a comfortable rapport. A test drive of the subject vehicle was completed, a credit check was conducted and a fees sheet displaying blank spaces (rather than being populated with values) for fees totaling $3800.00, or close to a 30% increase in upfront costs was presented. Ed Nogar was unable to provide any information on the massive hike in fees not originating from credit issues as none were present. However, in order to continue on with the transaction the fees statement must be signed. Ed Nogar disclosed upon returning from dropping off the fees statement that it was David McDavid Lincolns policy to not charge any amounts over 3000.00 to a credit card and would only accept 3000.00 on a credit card as opposed to the full balance of 3800.00. Again with blinders on, a separate check for 800.00 was issued. Note: Hindsight being 20/20 one would assume to a certain degree/margin of safety that a tenured Leasing Manager with the levels of experience as Ed Nogar advertised would, or should know what the fees are simply from memory. Some months later the vehicle experienced a minor equipment failure one-half mile from the dealership and the Lincoln MKZ was driven to David McDavid Lincoln for service. Arriving at the dealership and explaining the problem, Ed Gusa , the parts manager, concluded that the part (the car had with less than three thousand miles on it at the time) may be unsalvageable. Inquiring as to the cost for the part, Ed Gusa the parts manager was unable to provide a cost for the part and began reviewing the MKZ. About 10 minutes later Ed Gusa advised after his review that the part cannot be salvaged and required replacement in addition a sensor may have been damaged. Ed Gusa the parts manager was however, able to assign a value for the sensor that may have been damaged at a cost of $95.00 plus labor. Out of curiosity as to how one would know if the sensor was damaged, as Ed Gusa did state may have been damaged, an inquiry was made. Ed Gusa responded that a new part would be installed; the vehicle lowered to the ground, and if the dash light displayed then the sensor was damaged. After explaining to Ed Gusa that it is considered in poor taste to assume something is broken and to bill in advance without performing a reasonable level of due diligence and research, to please, install the new part, lower the vehicle to the ground, and if the dash light displays then install the replacement sensor. Ed Gusa responded in the affirmative and added that an additional fee of $21.95 to press the button on the lift a second time and raise the car back up if the dash light displayed would be incurred and was agreed too. Transitioning to the service bay to observe, technicians, standing in front of the MKZ between myself and the technician installing the new part obscured the view to the point that a constant shuffle from left to right to ensure an unobstructed view resulted.The part was installed, the car was lowered and as luck would have it the dash light did not display. Following the tech back into the service office from a distance of about fifteen feet, Ed Gusa asked the tech if the dash light displayed.The tech responded No and mumbled something else but cannot be sure what was said. The car was washed; a bill was presented and paid. A request for the damaged part to be returned was replied with a we dont know where it is response from Ed Gusa. Escorting Ed Gusa to the drive thru area and explaining that the vehicle did have another issue, the question of what to do was fielded. Ed agreed to address the issue during the vehicles first service visit which normally occurs between 5000 to 7500 miles. At the time of the incident the vehicle displayed less than 3000 miles. Doing some quick math it was determined that the first service visit would be around July or August depending upon use which was/is being averaged at 750 to 800 miles per month. A few days later a survey from David McDavid Lincoln was submitted for attention, stated facts of the experience were penned and submitted to David McDavid Lincoln for review. Receiving a call from John in the used cars division of David McDavid Lincoln (another Lincoln Employee who refused to give his last) name two days later the take aways from the visit were discussed. John in Used Cars (another Lincoln Employee who refused to give a last name) agreed to submit a check request for the cost of the part (I requested a replacement part instead), order the materials to fix the second issue discussed with Ed Gusa during the initial visit and reach out in a few days to set up a time to come in and get the issue resolved. Another survey was received and again it was replied to stating the facts of the initial visit with a request to go to another dealership for the repairs. It was dead silence for weeks after that.Fielding some follow up calls to David McDavid Lincoln approximately 3 weeks later, a message inquiring about the part was left. From that point on all calls were transferred to Service and placed on hold for extended periods. Inquiring as to the issue at hand the receptionist expressed that she was just doing as she was told by her supervisor the New cars Sales Manager Darrick Thompson.Demanding to speak to the dealership manager who was not and never available; resulted in a transfer to a leasing agent. Explaining the situation to the leasing agent (my leasing agent was never available to take calls and not responsive to any emails to date) it was expressed that someone will reach out. The next day, a call on a blocked cell was received originating from John Keith who claimed to be the Operations Manager for David McDavid Lincoln. John Keith operations manager explained that after conferring with his Ford Guy (John Keith refused to give me the name of the Ford Guy) the repair can be done at other Lincoln dealerships.It was also stated to not bring the MKZ to David McDavid Lincoln for regular maintenance as his service guys wont touch the car, not even for an oil change. As all calls are recorded in compliance with Texas one party rule the statement from John Keith operations manager is considered true and accurate and perhaps as a formal dissolution of the Maintenance Covent with David McDavid Lincoln.Calling another Lincoln dealership, speaking to and explaining the situation to a service technician, the replacement part was ordered and an appointment was set up a few days later. The dealership twenty miles away, had the repair and complementary maintenance completed in under an hour.A demand for a draft from Lincoln Motor Corp expressing that David McDavid Lincoln had dissolved the maintenance convent (so far as they were concerned) was made without response. However, communication from Heather (another Lincoln Employee who refused to give her last name) at Lincoln Motors explaining that the MKZ can be serviced at local Ford dealerships was welcomed news. Receiving a call from Rosa at Lincoln Executive services (another Lincoln Employee who refused to give her last name) and after a 30 minute conversation expressing the issues with David McDavid Lincoln resulted in the statement of fact that David McDavid Lincoln is not a franchise owned by Lincoln Motors and there is nothing Lincoln Motors can or will do, and nothing Lincoln can or will provide in writing stating the same, nor will Lincoln Motor provide me a copy of the lease agreement in spite of several requests and advising me to get it from David McDavid instead.More recently my wife has been receiving calls from David McDavid Lincoln asking to speak to me and when she informs the caller to hang on, the phone hangs up.I called David McDavid Lincoln, left a message and emailed my leasing contact Ed Nogar without any type of return, not sure what that is all about, but can deduce that David McDavid is covering themselves. I continue to receive invites from David McDavid to come over for maintenance; however, after the conversation with John Keith the operations manager I am confused, can I go to David McDavid or continue to go to another dealership? I am unable to get either Lincoln Motors Corp or David McDavid Lincoln to supply me with any leasing agreements for review and as I do not have one, I am presently stumped. If anyone has a suggestion, or someone I can speak knowledgeable in matters such as these please respond to this posting with contact information. Having reviewed several posts I would be willing act legally against these bullies but would appreciate support from other victims.

No Brakes

Scheduled appointment online, Steve Kulas was ready for me with my loaner and paperwork. My car had to stay overnight and I was able to keep the loaner that was a bonus.

Great Service

Richard A. was my service advisor. He keeps me informed on the status of my vehicle. Also if the repair is going to take longer than a day, I was provided with a loaner car so that I wouldn't be inconvenienced. I will definitely purchase my next vehicle from David McDavid.

Good Service Excellent facilities

The service rep understands the problem as I present it and he relays it to the mechanics and they get it done to my satisfaction. That is all that I ask. They have been servicing my auto for 12 years. ALD

Great Service

I always deal with Scott Nelson when I come in for service. Scott really cares about my needs or concerns and always takes the best route to analyze and fix any issues. He's very helpful in coordinating transportation to and from work. Highly recommend!

Helpful facility

Great experience. When we get ready to look again , we'll be back.

Great Service

I was so frustrated when I realized that I did not have a spare tire with my new car that I purchased from your dealership however Richard from the service department was so kind to me and so helpful. He immediately arranged for a tow truck so I could go to work and see my full schedule of patients. He was able to locate a used spare tire and jack so I would not be caught off guard again. I am a single woman and after owning the car for only 3 months I already have 7500 miles on the car. I drive many miles and often late at night on the roads. My only complaint is that I wished I had known from the very beginning that I did not have a spare tire. However, Richard bent over backwards to help me and was very professional and courteous.

Always treated right!!

I brought my 2010 MKX in for a recall inspection/repair on the fuel tank. Basic services were also completed and two new tires were installed to replace those that were worn. As always, Richard Ancheta was very professional and took the time to explain everything that was necessary to maintain my vehicles quality. He kept me informed when it was going to take more time to complete my services. All the other staff that I interacted with were also very friendly and attentive to my needs. I'm more than satisfied with last visit.

First Class Dealership

Mr. Ancheta diagnosed the A/C problem, gave me a quote and promised me my car at a certain time. The car was repaired and available at the time it was promised. The cost of the repair came in at the quoted amount. No one can do any better than that.

2010 Grand Marquis service work and repair.

I carried my Grand Marquis in for service and they found the root of a noise I had been hearing. They researched the noise, detected the problem and ordered the parts to fix it. I needed to leave town for an emergency and Richard Ancheta, my service manager assisted me in trying to locate a rental car until my car was repaired. Great service, great attitude and now my Marquis rides like it used to! Job well done and greatly appreciated!

Disappointed despite their reviews and ratings

I had negotiated a price on a used Navigator pending my review. I planned to pay cash. I also had a friend coming to the area the next day that was going to check it out for me. I bought a ticket to fly in and pick the car up. I provided my credit card information for a $2000 deposit, TDL# insurance and everything. My kids were excited and looking at the pictures online. I got a call (from Nick I think) a day later that they had already planned to ship the car to another one of their dealership and that he was sorry. I was like great, I will just buy it from them. He could not provide me any information on which other dealership it was going to. I asked, did you sell it to someone else for more money? Just tell me. He was adamant they hadn't but was no help whatsoever in helping me. Long story a little shorter my wife called and talked to a lady who had indicated she had sold the car. That was a whole day after taking all of my information. Granted they did not run my card but could care less I had bought a ticket to fly down and pick it up. No offer for assistance or even help in trying to locate a car for me. I was comfortable buying out of state from this dealership but they ruined that. Luckily I found what I was looking for at a Chevy dealership in West Palm Beach. The wait was worth it but it still left a sour taste in my mouth. I am a man of my word and expect the same.

Always a great experience!

Always a great experience! Car was finished in a timely manner :)

Recent Visit

As usual, Richard Anchetta did a terrific job - he set up our appointment quickly, was right on schedule, and had the car ready for us as promised. He needs to be cloned!Many thanks!

Amazing service

Richard Ancheta was amazing, as always! He is incredibly friendly and worked around my hectic schedule.

Great Service

Scott Nelson has been my service advisor for at least the last four or five years and does an outstanding job of making certain that my Town Car is serviced properly. He is the best service advisor that I have ever worked with!

Jonathan Purchases 2013 MKZ

The staff is always great and the service always exceeds expectations!

Very good service wait area.

2014 MKS. Scott is exceptional and is an asst to your team. Multiple items were addressed all to my satisfaction.

Great Service

Ed Nargo was very knowledgeable and experienced-- a fine representative of your dealership.

Great service

Have always had great service at David McDavid. This is my second Lincoln. My wife likes to take my car in because she enjoys waiting in comfortable surroundings and the service department is always friendly and helpful

Good experience

The experience was pleasant. The vehicle I purchased is in beautiful condition. Everyone was helpful.

Excellent experience

Nick and Sarah were very courteous and helpful throughout my purchase of a preowned 2014 Lincoln MKS. Their followup on getting a replacement driver's floor mat was appreciated.

Servicing

Richard Anceta always does a great job with my servicing of my Ford Escape.

Great Service

Anytime I bring my car in its has always been pleasant with the customer service. The mechanics also try to get you on your way pretty quick which is always great.

Clean Facilities and Re: Services

Major problem: My engine vibrates when I initially start my car and when running the air condition it vibrates periodically. Minor problem: I asked that the wires be rewrapped with tape that were exposed under the drivers front seat. It was not done however the Manager had it done for me causing a delay in me waiting to retrieving my car on pick up day after I was told it was ready. My car had been in shop 3 days. Also it was not washed. I give the Advisor a 5 star rating he was very patient and helpful

Warm reception, superb customer service

Excellent assessment for the issues. Still have chattering noise from the sunglass storage - do not know what to do about that.....I am trying some soft adhesive cushions, but the clicking sound comes with or without anything stored in it! Perhaps it may be coming from the latch itself???

Great service!

Outstanding service. Was kept informed throughout the process.

Service

Lincoln MKZ. Steve Kulos is great!!! The man with a name I cannot remember does a great job with bringing the car out to us after being washed. Please don't call or ask for a survey again. Everything is great except being bugged after the service.

Denny

Great service!very proffesional . Car looks and runs like brand new

Great, efficient friendly service.

14 MKZ. Steve Kulas is the best. Service was fast and the loaner car was great.

Service for routine maintenance

I would give a higher grade overall, but I was not greeted for 20 minutes after arriving just after 12 noon. I realize it is lunch for some, but it is a staggered lunch. Two service advisors left their desks as soon as I arrived. Finally a kind elderly gentleman came out and said he was just a driver, but would help me if he could. My usual advisor was at lunch, so I told him I just wanted an oil change. He found someone who was willing to start the process for Ed to finish. It worked out well, but the wait was unusually long which was not necessary.

Great Service

Checked everything out to the fullest. Took a little longer than normal, but well worth it.

Great service

Fast, friendly service with a smile. Can't get much better than that.

Great Service

Brought in our MKX to be serviced and for fuel tank recall. The service was excellent. Richard had everything taken care of in good time. We were very appreciative.

Best service facility I have ever worked with.

The service was great and the service reps were helpful and did not push me to do unnecessary things to my car. They were kind enough to take no home after I dropped the car off and pick me up when the service was complete. I have had my Lincoln several years and would not think of taking it anywhere else.

Extremely Efficient and Friendly Buying Experience

We have leased upwards of 5-6 vehicles from Lincoln. While typically a great experience, this was by far the most excellent! The sales manager, Johnny Yanaz, was particularly helpful in making the experience efficient and customer-focused. Andrew Alexander was also a pleasure to work with. For a young man, he seemed to be especially enthusiastic in executing his duties. I always appreciate people who enjoy what they do and that take the time to ensure the customer's needs are at the top of the priority list. GREAT EXPERIENCE!

Low pressure, excellent, new car buying experience

It was refreshing not to have to go through a high pressure sales routine. The experience was very professional and laid back. You listened to what we wanted, found us a perfect match and made us a great deal. For once buying a new car was a refreshing and enjoyable experience.

great service

the servicing done on my 2011 mercury grand marquis was excellent as always the staff was extremely helpful

Great Services. Great Place

Richard is a great Service Provider. Very happy with him :)

Awsome

Great Experience. Steve Kulas was outstanding. Explained exactly what was going to be done and keep me informed during the whole process.

Fixed the problem.

Everyone was very helpful. My navigation was not cooperating nor showing the screen "she" talking about. The technicians were able to upload or correct the software so it functioned correctly. I am still very disappointed that my 3 year- old Garmin is more current than the navigation instructions in my 2016 MKC.

Very clean facility and professional reps

Sara was a great asset. Susan was off and Sara took good care of us. Execellent job??Richard Ancheta is my repair representative, it did an excellent job getting the repairs done in a timely manor.. Job well don

service on 6.2.16

The service was excellent, Richard Ancheta was very personable and professional.

Great service.

Vehicle was ready when promised. staff took care of us. well pleased.

Buying new car

An excellent experience. David Wallace did a great job. Financial officer was very helpful. Overall a very good experience.

Good as new again.

I brought my 2004 Town Car in because the "Service Engine Soon" light stayed on. In checking the manual I found that it could be an emissions problem so I re-tightened the gas cap and it still stayed on. The service department checked it on the diagnostic computer and it turned out to be a catalytic converter (ouch). I was kept fully informed on the cost and time to replace it. Even though this sort of repair is expensive (true with all cars) the car continues to run well and in spite of costly repairs now and then it is more economical than car payments and depreciation.

Best service!

Your service is excellent and you've made it very comfortable while we wait!

HORRIBLE and SO SLOW

The GM( Will Palasota) here is great. He actually took the time out to call me in order to clear up a misunderstanding. I really admire him for doing that. However, I've come to find out that the Service at this location really does suck! I've been riding around with moldings that has hail damage since I purchased the car in May. Here it is November and I hadn't received a phone call to let me know if the part had arrived, so I drove up there all to find out that they'd been having the part for months and hadn't called me. HORRIBLE! I DO NOT RECOMMEND THIS PLACE TO ANYONE!!!

Purchase of new vehicle.

Lincoln MKX...everyone was wonderful and helpful. No complaints at all.

Great service in buying and servicing.

I have a new MKC that had a flat tire. Brian and Richard took care of it quickly and efficiently.

Great service

My service personnel was right on the time frame that my vehicle would be ready.

glassman

Steve Kulas was great as always, was greeted and nice place to wait

Superb Experience

My experience at David McDavid Lincoln was superb. Everyone I dealt with was helpfulin every way. The lease transaction was explained to me and that is how it happened. The MKZwas ready when promised and they even returned the rental car that I was driving.It could not have been an easier or more pleasant experience. I have been a customer at DavidMcDavid Lincoln for 20 years The overall experience is why I keep coming back.Sherman Anderson

Great service and comfortable, clean facility

I always have a good experience at my dealership! Lobby is welcoming and comforting, Steve is very friendly, knowledgeable and helpful!

service great

I was given a loan car while they got a new tire for me. it was very good.

A First Class Dealership

Mr. Ancheta and the Service Dept. took on an electric problem in my car that two other shops could not solve. I was kept informed during the work. I received a call as soon as the work was complete. We left on a week-long trip as soon as we got the car. Everything works fine now. Thee A/C tune up makes the A/C work like new.

Great service

Staff is excellent! Mr Ancheta is very very helpful. He goes above and beyond in helping me. He calls me by name. He asks about my family. He goes over my options so there are no surprises about the work that is going to be done.

Wonderful Service

Richard Ancheta, was the best Service personal, we ever had. New the your dealership, we are customers now. Thanks

good repairs, not so well on communication

Overall the experience was fine but my service tech left without letting me know. I ended up having to find someone so I could find out how much longer it would be before my car was ready. Turns out it was completed. I had been waiting for 5 hours and I do not know how much of that time was unnecessary. It may have been minimal or may have been extensive. I did not feel like asking anyone - I just wanted to pay and get out of there.

Commitment to Excellence

I thought their was nothing else that could exceed our expectations with the Lincoln MKX. Until we needed service. What a great group of talented people in the service department at David McDavid Plano Lincoln. Thank you for all that you do and your commitment to excellence!

Great buying and service experience

I have customer for over 10 years; the service after the sale is important and McDavid is the best

Excellant service and Facilities

The customer service and service technician were exceptional.

Great Experience

Tremaine did an excellent job. Made the entire process very simple and seamless..

David McDavid Plano Lincoln

Was having problems with our Mkz - Richard was very helpful-

excellent service

Mr Nelson and his staff always go above and beyond all the other automotive services I've had before. I have and will continue telling all the ford owners about the great service and convince.

Well Done

The work was done on time and is done well. Richard Ancheta is a terrific service representative.

oil change and 30,000 mile service on 2013 MKX

Richard Ancheta is my service advisor and very attentive. I was kind of suprised that the 30,000 mile service was $500! but, i was informed prior to any work being done.

Great Service, Professional and Courtesous Staff

We visited the dealership on a Saturday afternoon, looking at a few vehicles that we were interested in, not really intending on buying anything at that moment. Tremaine Burris introduced himself, asked what we were looking for and really listened to what we had to say. After looking at a few different options, he found "the one." We took a test drive and he explained and demonstrated all of the features of the Lincoln MKX. We were impressed by the vehicle, of course, but also by Tremaine's knowledge and professionalism. We made our way back to the dealership and made our purchase. Everyone at the dealership was very courteous and treated us with respect. Our overall experience was wonderful. Thank you so much to Tremaine and everyone at David McDavid in Plano for taking such good care of us!

Great service, great waiting area!

Great service, comfortable waiting area! Staff is great and I don't mind waiting in their lobby. The facility is clean and they provide refreshments while you wait.

Mrs, Carol Williams

We had a wonderful experience when leasing our new MKX. Our salesman, Brian Pennala, was wonderful to work with and made our experience very pleasant.

Great service friendly and helpful staff.

Purchased a MKX. THE SERVICE IS ALWAYS GOOD AND THE STAFF IS VERY FRIENDLY AND HELPFUL.

HF Review

I was given highest level of treatment from the time I arrived with my car until I left.

Great service

We are always pleased with your fast and courteous service! It is a pleasure coming to have work done on our MKX. Vasquez is great member of your team!

2016 MKC

Pay attention to detailing and drying of vehicle after washing......

Great service experience.

The work that needed to be done was properly explained in advance by Mr. Archuleta. I am very satisfied with the way the work was done.

great service as always

Richard Anchetta provided great service as always.

What a great experience!!!!

Robbie was a fantastic service advisor to deal with. When dropping the car off he had a rental ready and was in and out. Kept me updated throughout the day on the status of my vehicle. when returning i have never had such and easy turn around from dropping off to leaving.Service center is fantastic and great waiting area as well.

Promt service

Our car would not start, and Roadside Assistance was able to get it started but said the battery needed to be replaced. Contacted Richard at McDavid's and he was able to get me in and have the battery replaced. Really appreciate Richard's prompt help.

Back up alarm problem with MKZ

We had a constant back up alarm. The service tech found probable issue with two sensors. The new sensors all come in black and our car is white. During the time for the body shop to paint we were offered a loaner car. All worked out very well and are very pleased.

Excellent service

I feel pampered every time I visited this dealership.

Great Service

David Wallace was so kind to come to Collin Creek Mall and jump my car and follow me back to theDealership. It was 6:30 so service was closed. There is nothing worse than coming out to your car and its dead! So I can say a bad thing started off so much easier because he was so nice to come rescue me. He set me up with a car to drive home and Monday morning I called service to get the process started. My usual guy, Ed, was off and Richard did a great job getting me back in my car by the end of the day.

Exemplary Service Not a Fluke!

This was my second experience using the service department, and it was as pleasant as the first. I like the e-mail contact; it gives me all the facts in a manner that I can think about/digest/prioritize what needs to be done. Service Manager Richard A. responded to my requests for changes to the service order quickly and with a great sense of humor. I am pleased to discover that my good experience there the first time was not a fluke, but the norm!

Great service advisor

Steve, my service advisor is excellent, I trust him and he is one of the reasons I come back to David McDavid.

Job well done.

Very helpful compared to another Ford dealership I have been working with in the past. Should have come here to have my car worked on. My mistake.

Great Services

I have my second Navigator from McDavid and I use Steve Kulas, whom I have known from years ago and he is the best. I always get the wonderful service and could not be happier with everything.

First class!

Service was great. Time as promised. Price as quoted. Price was, however, a bit steep for the work done. Service advisor and mechanic first class!

My experience

Type of vehicle purchase was the 2016 Lincoln MKC. Everyone was courteous, professional and very helpful.

GOOD SALESMAN!!!

The salesman that sold me my Burgundy, 2016 MKC, I feel was a good salesman, after an experience with one of the Ford dealership, disappointed, I was on my way home and he (Brian) called and asked me to come out to McDavid, that he could get me a car, I tried to play hardball, but so did he, I went out there and the experience working with him was a great one. Everything he promised, he did. Then when I talked to him the next day, he surprised me even more....he kept my car note close to what I wanted to pay. I am so glad that I came to McDavid Lincoln and Brian Pennala served me the customer. He made sure that I got my license plates and my sticker. When I came to pick them up everyone was so nice, they put my plates and my sticker on the car...and then I got my car washed. Good experience!!

Customer

Service was good. Completed in a reasonable amount of time. Very nice and comfortable customer lounge.

wonderful service

Service was timely....on our 2012 mktCar was spotless....all repairs were handled as discussedstaff was top notch, as usual.

David McDavid service

Recent visit was just an oil change. The staff is always courteous, helpful and gets the job done. Since 2005, David McDavid has helped me keep my great Mercury in top condition. Love the complimentary car wash too.

Patient staff

Service staff is patient and helpful in working to try to pinpoint a rattling sound coming from my door.

Great service

First class all the way. Mkx is excellent car,rating=9. Voice system or it be rated 10

April 4, 2016

Always excellent, other than that what in need to be said.

Excellent Customer Service

I bought my car here new about 16 months ago. The service has been excellent. Everthing is serviced and/or fixed in the time frame I was given and it is always perfect. Additionally, the staff is exceptionally polite and respectful at all times. I appreciate that in a world where service seems to have lost its meaning in a lot of places.

Excellent service

Excellent service and friendly, helpful staff.People always go above and beyond which is why we keep coming back here

Routine service

So far, I have had an excellent experience with both Richard Ancheta and Tremaine Burris

Great service.

Richard always gives great service and is so courteous.

PERFECT EXPERIENCE

Sara was an an excellent Sales Rep, she listen to what I was looking for in a car. She found the exact vehicle I was looking for, a MRX ,Black on Black with low miles. Thanks Sara for taking great care of me.

Great service

I have always enjoyed the customer services and service provided. Richard is always very nice and so polite. I would highly recommend my friends and family members there for service. Thanks always for the quality service provided. Cristina Ellingson

I will continue to come back.

The welcome that I receive when I come to the dealership has always been top notch. It is a friendly atmosphere and I am always asked if I need help or if I have been helped. The service has always been completed to satisfaction and if the technician comes across something that needs attention or watched my Richard A my adviser always lets me know with no pressure to have it done right then.

Great service....... AGAIN!

Richard Ancheta is a wonderful service manager! Everything was fixed in record time!

Service 3/14/2016

Richard A at David McDavid in Plano RX has supported me for over 10 years and he has never let me down. His service is exceptional and the work done at the dealership is high quality.

Great service was great

Experience was great. . Robbie at Plano dealership was great.

Pastor Emeritus

Attentive staff, very comfortable waiting lounge. Pleasant experience.

Great Service

Needed a battery and got great service from Steve Kalas

Great service

There repair on my vehicle was quickly analyzed and repaired promptly.

Speedy repair and great courtesy

Last week, my truck stalled and died while I was driving on a major road in Irving, and with traffic whizzing all around me, I was really in a dangerous situation. I called your service manager and received some extremely helpful directions. Forty-five minutes later I arrived at your dealership with truck in tow and found your service manager waiting for me with prognosis as to what had happened. A courtesy car was immediately on hand to take me home. The next day the truck was quickly repaired to my great satisfaction, a fouled up fuel pump being the culprit. I can't thank your service manager enough for turning around a very stressful situation for me, getting me moving once more. Thanks a million.

Great service

Nice lobby & staff was good. Kept me informed of timing on recall work

Mrs. Bobbie Drake

Richard has always assisted my auto need in a timely and professional manner.

Amazing staff

Tremaine Burress was super helpful on getting my car in quickly. And the service staff was amazing, along with the waiting room!

Great Service

It is always a great experience getting my vehicle serviced at David McDavid Lincoln in Plano. It is a far drive for me but the staff always makes me feel comfortable and always go out of the way to tend to my vehicle, and my needs. Thank you.

Best Service in Town

Best Service in town. Friendly, knowledgable, committed staff.

Don Welling

Music is TOO LOUD in showroom choice of music is wrong

Great experience

Andrew Alexander provided nothing but great, no pressure customer service and fast!! He TRULEY cares about satisfying his customers. What was nice is that he was the only person for the sales transaction. No, "let me have my manager talk to you" That makes the purchase easier, streamlined and more relaxed.Jack Mangum in finance contributed to the pleasurable purchasing experience. He was very quick, efficient and patient in answering any questions about the finance paperwork.I look forward to doing business with these two gentleman again when I buy my next Lincoln.Great experience, keep-up the great work!

Excellent sales and service experience

I have a 2014 Lincoln MKZ and have exclusively used Service Advisor Richard Ancheta. I have been very pleased with his service and advice. Recently, I purchased a new set of Michelin tires through Richard. My car now has over 33,000 miles. My only complaint has been recorded by Consumer Reports: the exterior paint is not good as I have spots on both sides of my car where the paint has been easily chipped or worn away. Lincoln should correct this problem.

Excellent Service

My experience is always excellent. Every time I'm there everyone is always wonderful

David McDavid Plano Lincoln

Richard Anacheta in the service department is friendly, helpful and very knowledgeable. The entire staff at McDavid Lincoln in Plano Texas is to be commended. The facility is a very comfortable place for waiting while your vehicle is being serviced.

Great Experience

Steve Kulas was very helpful and kept me informed about service completion and parts repair.

Great service

Everything was preformed in a timely and professional manner.

minor door repair

Probably was resolved quickly and efficiently. Great job.

owner

Staff was very polite, knowledgeable and helpful. The vehicle was serviced, washed and ready to go as promised.

Steve Trepkus

MKC. Service was great. Staff, especially Robbie,was outstanding.

Great service. Friendly staff.

Richard is always professional, courteous, and thorough. Great service advisor.

2015 MKZ

Our service advisor, Ed Gusa, did a great job of getting the car taken care of quickly and without fuss. The mechanic did a fine job as well. Even the gentleman who washed the car was very conscientious and showed me where the cleaning rack damaged the David McDavid license plate holder. He took the time to get a screw to secure the license plate holder before he would let me take the car.

Always a good experience!

As always it was a pleasant experience! Ed met me at my car, took care of what needed to be done and it was ready when promised. It is so nice to have a waiting area that is clean, comfortable and stocked with goodies. Thanks for the great service experience.

Car Service

Richard Ancheta has been very helpful every time I have contacted him. He always has my car waiting on me upon my arrival.

Mister

Courteous and efficient service I appreciate the comfortable waiting area.

Service on my 2016 MKX

Ed Gusa in the service department did an excellent job of making me aware of the issues with my vehicle and making sure everything was taken care of.

Excellent service and polite salesmen.

MKX Reserve. The service people were very informative. They were very polite and worked to get me what I wanted. The wait time for closing was short. They have followed up and done an excellent job answering my questions. It was a great experience.

Great service representative - Richard Ancheta.

Richard Ancheta is an excellent service representative. He is always ready for my appointment and processes my car quickly. I work in the business center which means I can go during business hours.

A great job as always

Went in for routine maintenance/oil change and everything was handled quickly and courteously. Ed is my service advisor and is someone I trust and count on for the best advice on keeping by MKZ hybrid in top condition.

Great Customer Service

Was time to get the car serviced, my experience was one of excellent customer service, professional and friendly.

Great service and facility

My service provider was very professional and courteous.

Excellent Service

Richard was at his usual excellence. Leo , the driver is a jewel.

Great service

Very good. I do not have 50 characters. That is too many. This survey is always different cult for me. I like be the service departm not but do not like this survey.

16 years of service, My Mercury is over 200,000mi.

They keep me running. My 2000 Mercury is running strong after 205,000 miles and almost 16 years of service right here. I can not imagine letting anyone else touch my vehicle. Richard is always on top of things. He not only gets my vehicle in and taken care of, he looks ahead and gives me a heads up on what to watch for and take care of next. Eli (my mechanic) is always available if I ask to get a second opinion. I plan on keeping this car a bit longer, but it is a team like this that has me looking to buy my next vehicle at this dealership. Eli also answers my questions about new vehicles from his point of view.

Friendly and Clean

Lincoln MKZ ...I brought it in for the service required. They were great, timely and very professional!

Title to what??????

I depend on Richard Ancheta's expertise in caring for my car. As an 86 year old widow I need the help of an expert to keep everything in tip top condition. (He is the reason I bought my present car - my second Lincoln, a MKZ-h.) Richard value-shopped for me in the purchase of new tires. He also handled the re-call notice for the trunk lock. He had a "loaner" ready for me. All was handled smoothly with no inconvenience. I value my relationship with David McDavid and appreciate Richard Ancheta.

Great service

Always a good job. And always a clean car I will be bringing my car back for service when needed.

Great job!

Richard did a great job setting up my appointment and serviced my truck while I waited. Great experience!

Accpimtamt

Very Good Service. Service writer was very informative and helpful.

Service at McDavid

fine Had problem with tire purchased months earlier at dealership.Replaced by ROAD HAZARD policy.

Repair at David McDavid

they all so nice and I enjoy my time that is spent there. They are there to please!Thank you

Scheduled Service

This was my first time making an appointment and I found the process convenient and satisfying.

Super service

My car was taken in and repaired the day after I reported the problem. The estimate of cost turned out to be spot on. Thanks.

Great service

I bought a MXC 2015 I live in Mesquite and drive to Plano because of the excellent service that I receive. Robbie was my service person and he was very professional and let me know what they were doing for instance came and told me when oil had been changed and was getting cleaned up.

Courteous Sales and Finance People

We purchased the Lincoln MKX and have been truly excited since the day we left the lot. We had a rough time at negotiations, but once that was squared away, everything was excellent. Sarah was a courteous and a great help and we will hopefully be back soon to purchase another Lincoln.

David McDavid's Service is Exceptional!

Ed Gusa is just the best in the service department. He goes above and beyond to help me in whatever way he can. I love David McDavid's service team.

Excellent by Richard Anchete

Great experience with my MKZ. I would probably replace it when I am ready

Very satisfied customer

2014 Certified MKZ Hybrid. Susan Najjar was amazing! She was ready for my daughter and I when we arrived and whisked us away for the test drive. She worked very efficiently with me (and my husband via phone) on all the details to finalize the purchase. We now know why she has all those awards rimming her office space! Many thanks to Susan and the other team members, including Jack in financing! The car is perfect for me. Sincerely, Lisa Kennedy

Great service and dealership

Great service. Came in for oil change and they found further warranty work that they took care of right away.

They Rock

always great & always polite. Clean and nice waiting area with coffees and sodas - I will only go there.

clean updated warm facilities

Vasquez always does a great job cleaning my car and making me feel like family. He deserves a raise!!

Director, Client Solutions

Great Service. Great staff.*******************************************************************************

Great Service