DARCARS of Fairfax

VW GTI

Bought my GTI from them. No major problems. small dent on the rear corner that did not show on the pics but they worked on the price to justify the dent. Thanks and I love this little car.

mileage altered

it was suppose to be a 40K mile car, but the carpets and engine oil fill cap showed 100k +, plus the cluster was completely loose. after flying in for delivery of vehicle, had to fly back home! poor quality vehicle.

No pressure, amazing help with a tricky family purchase

Hadi is an insightful and helpful salesperson, knowledgable and friendly. We checked out a truck for a family member to purchase, and when that member decided not to buy it another family member decided to purchase it. Over a period of 4 days, Hadi was patiently there for us as we worked our way through the family decision making process. He found us a great truck at a good price without any pressure. When Hadi was not available, John was very helpful. We couldn't be happier with our experience at Darcars of Fairfax, and we highly recommend it if you are looking for a used car.

very bad experience

We bought a car from and they promise to give us the title and the tag within 15 days now we are waiting 3months theirs no tag or title. I didn't advise no one to buy any car from them

Started out great, didn't end well

Everyone was fantastic up until I purchased the car. After I got the car home I found the gas cap was broken, and it had a fog light out. I bought the car from out of state, so I was not able to just turn around an go back. I contacted my sales person and his response was "oh okay", but never offered for me to bring the car back in. I was given temporary tags for the car, and I was told if they run out before my inspection was done, it will be no problem we will "hook you up with another pair". When my plates ran out a few days after the car was inspected they told me I had to drive there to pick them up (they are paper!), or I would have to pay a $20 fee to have them shipped to me. When I bought my BMW out of state the dealership emailed them to me-super easy! When my permanent plates came in the clerk was rude when I asked her to mail them to me, and then charged me again $20 to ship them. Again, BMW mailed my plates to me-no charge. I understand there is a shipping charge, what I don't understand how the employees were so nice until I signed the contract to buy the car, now I am an inconvenience to them. I will not recommend this dealership. The phone message that says "we are honored to serve you after you have purchased your car" is far from the truth.

Worked with me

I bought a car from them but wanted to get something bigger. Nick, the manager and Troy helped me find the right car and had me out fast. Thank you for all your help.

Great Team

Although I came from a great distance this transaction was very smooth. So as to not waste my time Tish let me know the things that needed to be repaired so that I could make a decision before driving an hour and a half to Virginia. And even after the sale was complete Nick made arrangements so that something that I overlooked during to test drive could be fixed. When I came back on another day, Barbara, Reenato and Jim who work in the mechanic department got me in and out in no time. THANKS GUYS ????

great people to deal with

I went to this dealer with a trade for a specific vehicle. They offered me an amount for it that I thought was too low. I told Nick (sales manager) what I needed for it .He worked the phone hard with his whole sellers to try and obtain that amount. Even though he was not able to obtain that kind of offer, he gave the amount I requested to me anyways. He said that it wasn't worth losing a customer over. Alan was my salesman and worked very hard also trying to please me. I would recommend these people to anyone needing their services. Every one I saw there was very friendly.I would have no problem using them again.

Had a close call but service manager made good on it

The car that I purchased did not even make it back to my house before it broke down on 495; turns out there were several more issues with it than the salesman admitted to. I knew it was going to be be a project but one of the surprises was a short in the electrical system which could end up being a very costly repair. The service manager contacted me today to ask about purchase and, after hearing situation, offered to let me bring the car back in for a full refund. I still think the salesman was being a little shady (told me that it just needed a new fuse, but that he had seen it with fuse in and could verify odometer works - but if you put in a large enough fuse to get it to come on then smoke starts pouring out from behind the dashboard and he somehow forgot to mention that part) but overall I am very pleased with the service there and will definitely consider any other car I might find through them.

Car interested in had false pictures on internet ad

Salesman was polite. Dealership was not cleanest and disorganized. Their ad for the car we went to look at had beautiful pictures and looked very interesting. As we walked to the very back of the car lot the salesman stated i don't think you would want this car but we have others and he said he could not find the key that some other employee had it. The nicer cars were all at the front of the lot and some of them were questionable. We went all the way to the end of the rear lot walking past some couple of hundred cars lined up on dirt parking which seemed more like a salvage yard. Got to the car and it was nothing like the photos. Seats, tires, body all a mess. Salesman walked around with us looking for another car as we were trying to stay in the 5k price range since it was for my son that just graduated high school. Many cars, flat tires, cracked windshields, dents and banged up cars. Some cars unlocked and many not. He fumbled through a list of the cars as we asked what the prices were on some. Walking back up to the front I observed the work bays and people and very disorganized and messy/nasty area. After traveling over 60 miles this dealer was a waste.

good guys

For a used car outet these are some of the best guys i have worked with. They really worked with me on the price and they were realky listening to me. I felt like i was actually talking to real people... not sharks. John is a great guy, down to earth.

Great !!!

Joey From Philly Is AMAZING !! If Yu Want To Find A Good Car At A Good Price PLEASE Go To Joey His The Man Very Friendly And Down To Earth I Felt Like I Was Talking To A Neighbor !!! Nick And Bob Were Helpful As Well With Breaking Everything Down And They Were Also Reasonable With The Pricing Of The Car. Thanks Again Guys -Nekay & Josette From Maryland !

Quality service, great staff, good clean cars. 10 out of 10

Staff made me feel comfortable, were great to talk to, and over exceeded my expectations. I can only hope to purchase my new car from them. Santiago really knows how to treat his customers, he worked with me as much as possible. He gave it to me straight and had a great energy to him. I was introduced with almost the entire staff which made me feel confident in purchasing a vehicle from good humored and friendly staff. I would recommend this dealership to all my friends and family. Thanks again Darcars for making my decision easy, a great price, and an amazing experience. ~Leo

Happy Customer!

My husband and I purchased a used car on 4/1/14 and we had the pleasure of working with Joseph (Joey) Grosso. Joey was very professional, friendly, and knowledgeable of the vehicles he showed us. He made our car shopping experience easy & fun. Joey took his time with us and didn't make us feel pressured or rushed at all . He has a great personality and fun spirit about him. If I had to purchase again, I will always remember Joey of Darcars of Fairfax, VA! I am a very satisfied customer and I love my new/used car!

We traveled over a hour to look at the Chevy Trailer...

We traveled over a hour to look at the Chevy Trailer Blazer SS.. Our drive was worth it.. The team at Darcars had the vision in mind to put us in that truck and they did not stop until they did.. We drove home with the truck... :)

SMDH!! I purchased a dodge charger from this place and I...

SMDH!! I purchased a dodge charger from this place and I bought it as is and I will never ever do that again!! This was a straight lemon, I only had the car for 1 month and then it broke down on my way to work and I took it to have it looked at and they said it has severe engine damage and needs a new engine. How in the hell do u need an engine in a month n didnt even put 1000 miles on it smh and was in there waiting for about 4 hours to start the paper work. This was my first time getting a car and the worst and they told me they couldnt do anything and I still owe all this money on it , like this is really pathetic just a lemon,and to anybody looking to purchase a car from here PLEASE DONT !!!!!!!!

the reason I rated this in this way was because Darcars...

the reason I rated this in this way was because Darcars did a wonderful job and they were very kind and helpful and I hope the costumer service will be as great as it is now

My experience was great. The customer service was...

My experience was great. The customer service was excellent. I felt respected and appreciated. Mr. Mohammad Evini was extremely friendly, and he made me feel welcome.

I originally sent an email online to see if the vehicle i...

I originally sent an email online to see if the vehicle i was interested in was still available. The internet sales gentleman(alan smotkin) sent me an email saying call him. I did and told him I coming from fort Washington, Maryland so would this be a good time to come. He said oh im not at work but go up there and they will help you. I told him did you get the part in the email about what all i can pay and he said yes just go up there and they will help you. When I arrived a very nice man named John Thompson came up to us and said how can I help you. I told him what I was there for and he looked perplexed...None the less he went to the back and got the car for me. He looked at me and then my son and husband and said I don't think you want to test drive this because it died on a customer that tried to drive it the day before. My heart sunk and he could sense it and said Alan didn't tell you that this was more like a mechanic special???Of course alan didn't or I wouldn't have driven 30minutes away to see this piece of crap! Long story short Mr. Thompson was great and because of him I left with great information and I will probably go back but I will only deal with mr. thompson.

In all of my 10 years in car buying this has been the...

In all of my 10 years in car buying this has been the worse experience ever. First of all I bought the car in cash and it took them 4 hours to get me processed and out the door. I asked them not to wash the car because I was afraid it was going to take them another hour to get me out of the dealership. This is just the beginning 4 days before the tags expire I call the dealership looking for my title and I was told Ow I am just getting around to processing your title paperwork. Ok cool so I have to drive back out to the dealership from Annapolis MD to Fairfax VA. Finally I get to the MVA to get my MD tags and I was told there is a lien on the car...WTF!!!! I contact the dealership and notified them that there is a lien on the car. I was told I thought I sent you the lien paperwork. The lady looks the information up in the system and says "Ow I apologies the paperwork is at another location, would you like to come out to the dealership and get another 30 day tag??? Umm no, I do not wish to drive from Annapolis MD to Fairfax VA during the evening rush hour. Are you kidding me!!!! I will never ever go to any DARCARS locations ever again.

If you are interested in buying a lemon make sure you...

If you are interested in buying a lemon make sure you bring plenty of sugar! This place is a rip off...we bought a car from here, they claim they did all this work to it which is why the price was different than the price is was listed as on the internet which is why we went out there to begin with. To make a long story short, they did NOTHING! That bull crap warranty company that they try to sale you does NOT cover every inch of that car as they try to sale you on. We have had two different transmission changes in this car and each time they still insisted on charging us the BS $100.00 deductilble for their faulty work! This place sucks....buy NEW never USED or just take your business elsewhere PERIOD! THE WORSE, con artists, rip offs!

Very Kind. Amazingly fast. It was my first used car...

Very Kind. Amazingly fast. It was my first used car purchase. So I was very nervous. But MOE made it so easy. And I checked the my car at the service station. The result was perfect. I should definitely recommend this dealership.

I have highly rated this dealership because every one we...

I have highly rated this dealership because every one we worked with and those around us were all pleasant and extremely helpful. Both daughter and I bought vehicles from this establishment. I will definately be recommending them to others.

BUYER BEWARE. We went in to purchase the green 2001 audi...

BUYER BEWARE. We went in to purchase the green 2001 audi allroad that still is advertised on the site for $8995. After negotiating a price, but before signing a contract, we took the car to be inspected at an Audi dealership. The Audi dealership told us in no uncertain terms that the repairs exceeded the car's value. The summary of the report listed the following as items that would need to be repaired in the near future: timing belt, valve cover, cam seals($3750); R/f outer tie rod/align ($758); Transmission output seal ($845); Both catalytic convertors and 4 o0 sensors ($4800); multiple items would also need to be done very soon - R/F CV boot cracking & likely to rip open soon ($485.00); air bag module-codes in system; Upper control arms (Bushing split cracked ($1820)). The summary then referred the reader to the inspection sheet for additional smaller items. My experience may be an outlier, but I would never again consider buying a used car from the DARCARs pre-owned dealership. If you do plan to buy a car there, I strongly recommend that you get a detailed inspection from a reputable shop: a few hundred dollars may save you thousands of dollars down the road.The only plus of the experience was our salesman. He never tried to pressure us into a sale and was very nice. He wasn't there when we dropped off the car. My husband informed the representative who did take the keys that there were significant problems with the Audi; the representative didn't ask what was wrong or to see the copy of the inspection report.

I would highly recommend DARCARS of Fairfax! My stepson...

I would highly recommend DARCARS of Fairfax! My stepson and I found a 2001 Toyota Camry there yesterday afternoon and they worked out all of the financing for us to drive away with it that night. The entire staff was a pleasure to work with. Really honest and kind people.

Terrific experience since I stepped into the dealer,...

Terrific experience since I stepped into the dealer, Ahamed was very helpfull and his Manager and General Manager provided me an outstanding service. I'll buy again

The service and process of buying the car that I wanted...

The service and process of buying the car that I wanted went really smooth and fast. Nice friendly people to deal with and very knowledgeable and professional

Where to begin....First of all, and I guess kind of...

Where to begin....First of all, and I guess kind of expected, we paid cash but there was no wiggle room on the pick up we bought. We did buy as is, HOWEVER, with a brand new inspection sticker on it, I did not expect what was to come next. 50 miles later it is in the shop. $1,400 on repairs to a radiator, hoses, and brakes that never should have passed inspection. Don't buy here. You're going to get a really crappy deal, and your car will break down. And they lie on inspections. My guess is they don't even really do one. Just put the sticker on.

Ahmed Albadri was great and his Managers(two of them -...

Ahmed Albadri was great and his Managers(two of them - one with glass) are great too. Both gave perfect information and they are flexible and try to work with you. Ahmed gave right information and when i went to see the car, they are flexible and easy to work with them. No pressure environment. I would go back if i want another car. This is DARCARS outlet located in Fairfax VA, I am not talking about all DARCARS.

I bought a 2006 Nissan Murano SL AWD from this...

I bought a 2006 Nissan Murano SL AWD from this dealership. It was making a small noise, and they took it into their shop to look at it twice. I was assured it was nothing major, but that if anything happened, since I was purchasing the "Ultimate" in warranties, I would be fine, and was further told that if the warranty would not cover the repairs, they would.To make this short, I just scheduled my first payment for this car, that I only got to drive 3 days after the purchase before the transmission literally fell off. The after weeks in the shop and all sorts of excuses, the warranty company backed off from the repair, and soon after so did the dealership. All the sudden, amnesia fell in, and no one remembers saying anything about repairing it. But, they did offer for me to pay half of the repair bill. When I said no, they told me... I was "unreasonable" and left it at that.I am currently in the process of formal complaints on the company, and will be seeking legal advise tomorrow. DON'T BUY HERE, and if you are brave enough to... make sure that anything they tell you is in writing, because when it counts, they will back out of it.

Very bad experience with Darcars Fairfax- I had visited...

Very bad experience with Darcars Fairfax- I had visited Darcars through washington post for 2005 Honda Civic (Stock #: N240031), the add was for $5995 and the saleasperson told me it is for $6999 on cash payment and he said this is what my computer is showing, I do not know what your inetrnet is showing you, the very next day price for this car was incresed to $6999 on internet, the sales team is not friendly, I do not trust this dealer anymore and would not recommend anyone to bye car from this place.

They listed a car for sale on cars.com for $25,995 which...

They listed a car for sale on cars.com for $25,995 which lured me into going to the dealership. I found the car on their lot and it had a sticker of $31,995 which I thought was a major red flag. I had printed the cars.com advertisement and the salesman said they would honor it. Hence, I test drove the car and inspected it which took about 1 hour of my time. I then told them I was interested in purchasing it. After spending more time filling out forms inside the dealership, the manager came over and said they would not sell the call for under $29,995 because they paid more than $25,995 and would lose money on it. This is totally unprofessional behavior. The manager was telling me this stuff with a straight face all the time wearing a $30,000 Rolex gold watch, probably figuring he was going to get another one by ripping me off. He also was very condescending and low-balled me on my trade which Kelley Blue book had at $17k and he offered me $12k. Overall this dealership is disreputable and should be avoided.

I bought a pre-owned SUV from this dealership in November...

I bought a pre-owned SUV from this dealership in November and traded in my vehicle. I had a payment due on my current vehicle a few days from the purchase date of the SUV but the reps at the dealership told me not to worry about making the payment and that they would sort out the pay-off swiftly. Well, that didn't happen, it took always THREE WEEKS for them to send the pay off check and by that time it was so late that the amount they sent was a bit less than the 10 day pay-off they were given. I told them they had to make sure they paid the difference before the 30 day period (so my payment is not reported as 30 days late on the existing loan being paid off). 30 days is tomorrow and the second check has still not been received by my previous bank/lender, even though I was told a week and a half ago that it would be sent immediately (to only find out it was sent 2 days ago!!) What sort of nonsense is that??!Very inefficient and poorly managed process by the finance department. And they were not completely forthcoming and honest with me. My gut was telling me to make my payment, and I should have trusted my gut!Will not be purchasing another vehicle from this dealership ever again, and do not recommend them to anyone.

I had a great experience. Not only was the price best...

I had a great experience. Not only was the price best around. Staff was very friendly. Great selction to choose from. No hassle very straight forward. Was able to get a fantastic interest rate through finance.Overall would recomend. Took delivery very pleased with my car. Thank you DARCARS.