Danville Toyota

Terrible Sales Management

Drove 2 hours to look at truck that one of the sales managers had priced very well through email. On the CarFax, the original ownership was in Pennsylvania. Concerned about corrosion from road salt, i inspected the underbody which turned out to be in very rough condition. I asked if i could take the truck to get inspected from other mechanics and they insisted that we agree on numbers first. I had a vehicle that NADA values at $22,950 average trade and $21, 225 rough trade. They offered me $20,000 for my truck! My truck is in nowhere near rough condition. I asked why such the low ball? and they said because they'll wholesale it at auction because 2WD trucks don't sell there and it also needed tires and brakes. Then I asked why were they concerned about the tires/brakes if they're bringing it to auction??? In which the sales manager replied, oh no we are going to recondition it and sell it here. Within a minute he told me two completely different things. He still could not tell me how his numbers were so far off NADA's. He never even attempted to change his numbers on either truck because he knew I would take it to a mechanic and learn what a disaster the underbody really was. As soon as i mentioned my concerns about the corrosion and roughed up truck bed before we even got to the numbers, the deal was as good as dead. Besides their lousy sales techniques, they were very unprofessional. I walked around the showroom for 5 minutes before I was greeted. The sales manager who was involved with the deal, Tim Ryan, sat behind a desk and didn't even look up as he ate his food when I walked in. The sales manager who I had talked to through email, Matthew Mello, shook my hand with his eyes in his phone texting. If you value trustworthiness and respect, steer clear of Danville Toyota.

Good service

Courteous, friendly, helpful and knowledgeable. reasonable wait time went on Saturday was there when opened fifth in line, out by 9:15.

Danville Toyota

Great service during the entire process. Mr. Daniel Stephens has always been courteous and efficient each I have brought my vehicle in. Thank you.

Toyota has my vote

Being honest about what I needed and what it would cost prior to getting work done.Also, giving me a ride to my house...2 thumbs -up!

Super Service

Terry Hatchett in the service department always works with me to get my RAV4 fixed when I have a problem.

CarrieB12

friendliness, honesty and thorough information regarding vechicle. Everyone at the car dealership was full of hand shakes and smiles. It was a great place to buy a vehicle.

Excellent service

Friendly and efficient service. I was taken care of promptly by the service manager. The checkout was also friendly and efficient.

Great service, clean environment

Very friendly and informative staff, clean facility, variety of vehicles, simple process, affordable, clean bathrooms, lobby was nice, plenty of coffee

Great serice

I ask for Randall to do my service and he did and I appreciated this. The service employees were so friendly.

A great day to buy a car

Ashley was awesome, very knowledgeable and professional. She is definitely a bright spot in the world of car sales. I appreciated being able to test drive such a good variety of cross-over models. This was a very comfortable car buying experience..

Great 1st check-up with new Rav 4!

I like Danville Toyota. My new car checkup was started before my 4 pm appointment time and was completed promptly. I enjoyed coffee in the very comfortable waiting area.

Survey

They worked with me to get the best deal on my new car and got me a reasonable price for payment

Service well done

Got me covered in a short time with the amount of work done. All my recall were taken care of at one time so I did not have to return . It saved me time and travel.

Service area

The lounge area.Very comfortable and enjoyed the snacks and reading materials, nice set up to keep you active while waiting for your vehicle

Great service

The staff was great and so was the service.I would recommend to everyone I know that the service is fast and friendly.

Great service

The salesman, Matt silicki went beyond his job to answer questions and show me how to use features on my rav4 . Im glad he was so friendly and patient.

Great

I love my customer service Ryan is always nice and explains everything to me. I appreciate how he does try to get my car out in a timely manner.

Truck Review

Finished my truck in accordance and accuracy! I did not have to wait long. The waiting area is also nice and clean!

Satisfied Ty

The way everything was handled, even contacting the insurance company. That's what I call a turn key. I will go back for my next purchase

Wonderful Purchase!

Owen Doss and Nick Bello were excellent to work with!!! They went above and beyond and we are happy with our purchase!

Service with a Smile

Waiting was short and in a nice setting. Lots to read and snacks were fine. I especially like the drive thru service bay.

Great service always, great advice

As always I am taken care of with friendliness and my car is immediately serviced! Expert advice is always offered!

nice place

service guys were nice and explanatory .............. ............ ...... ......... ....... .......... ....... ... ... .. .... ... ... ....

Great Service, Clean facilities

employees were very friendluFacilities were very cleanService was completed in time frame that was toldWould get it serviced there again when needed

Great Service

At my appointment time they took my truck back right away. No waiting at all. Did an excellent job done.

Great to do business with

Salesman was very helpful and kind in every respect. He went into great detail and took ample time when explaining the many features of the vehicle. He was also helpful in the selection and pricing of the added features that we were interested in.

the service people were very nice and helpful.

My car was taken on time and returned within the time I was given that it would be ready. Everyone I had contact with were very nice.

Oil change

The service managers were very cordial and explained everything thoroughly and made you feel like you were important to them.

Excellent service

very friendly and very helpful. Great people to work with. They make sure all your needs are met and you understand everything. Customer Satisfacation is their goal!

Great and fast service

Everyone was friendly and I didn't have to wait a long time. The waiting area was clean, everyone was very professional.

The oil change service

The friendly atmosphere, the professional atmosphere. The cleanest. Way too much to list. But I need 20 words to complete this survey.

Service & Facility

Knowledge about vehicle. No pressure to purchase. Good value for my trade-in. Modern facility. Friendly and courteous staff. Offer of refreshments.

Great People

The main thing I liked was the sales associate I was working with. He seemed genuine and straight forward. He didn't put me through games and wanted what was best for me.

everything progressed in an orderly manner.

they were very helpfull.your service department made sure I received the proper service I needed that saved money and time.

Danville Toyota

friendly helpful people that's know how to treat customers and makes them feel welcome and knows the product they are selling

Great buying experience, excellent facilities

I never considered another Toyota dealership other than Danville Toyota. The buying experience was effortless and they definitely worked as a team to get the car I wanted. True professionalism was shown by my salespersons, Matt and Owen and sales manager, Buck.

Great service and clean clean facilities!!!!!!

The staff at Danville Toyota are always willing to help any way they can. the service dept. has always been GREAT! Thanks for being there for us.

Service

Very cordial staff. I feel they are trustworthy, friendly, capablehonest. They acknowledge if they make an error, and don't try to skirt around it! I don't mind traveling for that type of service--I have a Toyota company five minutes from my home that I won't let touch my cars!

Excellent service and fair trade values.

The staff was very Easy to work with and the trade transaction was forthright and fair. This was my fourth vehicle from these folks and I am pleased do do business with them.

Great Service

Quick fix to a simple problem, but I appreciate all service with Danville Toyota. I will always buy from Danville Toyota and have my cars serviced there.

great service

Friendly staff and speed of service; pleasant surroundings make this dealership my choice for service. I appreciate the customer service I receive.

Warranty work!

My visit was to have a door glass that was chattering repaired under warranty. The quality of work was excellent as far as I can tell. While waiting I stayed in the waiting area and am very impressed with the facilities. This is the nicest and best equipped waiting room I have ever been in. My compliments to the organization for making us feel comfortable and well cared for. My only criticism of the whole experience was for the greasy hand prints left on the outside of the door and window glass. I know the technician was working to do a good job but it would have only taken a minute to wipe the door and glass off. Of course my truck was a little dirty but not all that bad that I would have ignored the greasy prints. I do appreciate Terry and the service and attention he gave me when he checked out the issue, ordered the parts and scheduled me back for the repair.

Service checking a rattle in the driver's door glass

Service assessed the problem and has order channeling and felt molding to correct the issue. Will call me when it is received to schedule another appointment .

Very Good

I took my 2003 Tacoma pickup to have it checked for a leak. Was met by a very nice manager that took the truck right in. Truck was gone over and no leak was found. It really eased my mind. Thanks for your great service.

Liar/ bad customer service

Called the dealership about purchasing new sienna, Lamar sales person assured the they will match any dealer price. I drove 45 minutes. They said they cannot sell the car in that price range. Worse yet instead of apologizing for wasting my time Lamar kept on arguing and misbehaving over the phone. No respect. I don't know much about the dealership but my impression they will say anything to sell you the car. If they cannot sell the car then they don't care about the customer.

very unhappy !!!!

Did not fix problem with used car i had purchased..Returned 4 times issue never fix! I would never go back or recommend this dealership to anyone.Very poor service ,was told it couldn't be fixed ! I was stuck with a lemon !!!!

Super Duper

Outstanding from start to finish, They have no peers.

Excellent service for Toyota vehicles

I brought my FJ Cruiser in for the balance of the 2 year factory maintenance and as usual it was completed professionally and in a timely manner. I was contacted to let me know that my vehicle service had been completed and the dealership has the advantages of factory parts and trained servicemen to do all the required maintenance work to my vehicle. You get what you pay for and if you want quality and professional service, the Toyota dealership is the one stop shopping location to receive excellent services.

Great Transaction!

Love my Rav4. It is a wonderful vehicle! My first Toyota and I have been pleased so far. John Owen and Nick Bello are the best in the business. Would highly recommend Danville Toyota to anyone!

Great Experience!

Recently leased a Scion for my daughter here and they did a great job. Very fair value on our trade-in, even helped her get her phone sync'd with the Bluetooth system. We were very satisfied with Danville Toyota!

Service Department

I took my 2009 Toyota Tacoma in for a sticker and to have a squeak it was making looked at. I was told that it was probably a brake squeak. I was called later and told that they had bad news. I was told I needed a new drive shaft, I asked how much that was and they told me $1536.00. The part alone was $1406,00. My wife called a local mechanic and I called our local Advance Auto store, They both said that it was no way that it could be the drive shaft and that it would only be a $20.00 universal joint.I questioned the service guy which told me that he,the technician, and the master technician with over 30 years experience had all checked it and that it was definitely the drive shaft. I asked to speak with the master technician at which point I was then told it was the $20.00 universal joint. I spoke to the general manager who said he would call me back and let me know that this situation was taken care of which I have yet to receive a call from. Obviously not telling the truth is standard practice at Danville Toyota. I question who are the professionals, Advance Auto or the dealership who was only looking to make big money had I not investigated this first. To even be told that they were all certain that my problem was the drive shaft until it was obvious that lies were being told. The service guy said that it was miscommunication. How could he have miscommunicated since he told me he had checked it himself with the technician and the master technician. Professional? Yes professional crooks. BE WARNED OF ANY SERVICE WORK DONE IN THIS SHOP!!!!

Friendly and precise customer service

I took my car in for routine maintenance and I was greeted with kindness and a willingness to help. I did not get a lot of added items sold on top of what I was wanting done by a pushy salesman. The service was done in a prompt manner and I was completely satisfied.

Great Service, Communication really good.

I had to get a timing belt replaced and a new alternator. The mechanic did a great job! Ryan called or emailed me many times to keep me updated on what was going on. I know when I take my car to Danville Toyota they will do what needs to be done and be fair about the pricing. Thanks so much!

Outstanding experience

Thank you Same Keeter and your staff for an excellent buying experience. Highly recommend. They go out of their way to get it right. You guys are the best.

Very Customer Friendly &Great Sevice!

Beth did a great job preparing my truck for service. She is a great asset to the company! Parts Dept. was very friendly and helpful as well. In the past, I usually did not service my vehicles at a dealership, but Danville Toyota does a wonderful job and the prices are very reasonable.

good clean and friendly place!

I have always loved Toyota! The Danville Toyota has very plesant customer servive. I will be back! The only that would make it better is.....Chocolate chip cookies while I wait! :)

10,000 mile service

Great Service and very courteous staff. Very comfortable waiting room. I also receive an E mailreminding me of my appointments. This is so helpful.

WORST SERVICE I'VE EVER HAD WITH A CAR DEALERSHIP

I HAVE A 2015 HIGHLANDER AND RECENTLY HAD TO HAVE A RECALL DONE. I TOOK IT IN INITIALLY TO SEE IF I HAD ONE OF THE BAD PARTS AND I DID SO A PART HAD TO BE ORDERED. I CALLED SEVERAL TIMES WITHIN ALMOST A 2 WEEK WINDOW AND THE PART WASN'T IN YET. FINALLY AFTER "I" THE CUSTOMER CALLED AGAIN I WAS TOLD THAT THE PART WAS IN AND I BROUGHT MY CAR IN AND LEFT IT OVERNIGHT FOR THE SERVICE TO BE DONE. NEVER HAD TO WAIT 2 WEEKS BEFORE FOR A RECALL ON SOMETHING THAT COULD CAUSE ME TO WRECK!!!! THEN AFTER THAT WAS FINALLY DONE A DAY LATER I STOP TO GET GAS AND MY BUTTON TO OPEN THE GAS TANK WILL NOT WORK AND I HAD TO CRAWL IN THE BACK AND OPEN IT MANUALLY. NOW YET AGAIN I HAVE TO TAKE MY CAR IN TO HAVE IT LOOKED AT TO SEE WHAT HAPPENED FROM THE LAST SERVICE. I WORK FULL TIME AND SO DOES MY HUSBAND AND WE DO NOT HAVE TIME TO RUN BACK AND FORTH TO THE DEALERSHIP ALL THE TIME. NEEDLESS TO SAY I AM VERY DISSATISFIED WITH DANVILLE TOYOTA SERVICE DEPARTMENT. I HAVE HAD MANY DIFFERENT MAKES OF CARS BEFORE AND I HAVE NEVER HAD SUCH POOR SERVICE FROM A DEALERSHIP.

oil change and tire rotation

wonderful service and very courteous people. Will have all my work needed at Danville Toyota.Very comfortable and clean waiting area. Everyone was very helpful.

Excellent service

I scheduled an appointment to have the 10,000 mile service and also a State Inspection!Service was excellent as usual!

Tremendous service, Ryan went above and beyond

I was more than pleased. Ryan did a wonderful job in a timely manner. He was very friendly and polite. I could not have asked for a better experience.

I highly recommend Danville Toyota for your service needs!

Danville Toyota has been my servicing my '08 Prius for 7 years, and I have always had a superlative service experience there. The Service Team provides professional, friendly care consistently.

Emergency Work

I called Danville Toyota when I noticed a tremor when I accelerated beyond 65mph. They got me in the next day and quickly began assessing the matter. The assessment took about 1 hour, but staff checked in with me to keep me updated. The part they needed was not in house; however, they made arrangements to get what was needed and offered me a ride home. As always, I was pleased with the work and with the professionalism of the staff. Every time I think about getting another make of car, I remember how well my 4-Runner has held up for the past past eleven years and how happy I am with Danville Toyota.

Service Experience

You have a really super service team at Danville Toyota. I have never had a bad experience with any of your team members and always feel confident that they will be straightforward and honest with me. That's worth a great deal to me and I'm sure it is to you as well. Merle Hundley

Review

I have only had a wonderful experience with Toyota of Danville servicing my auto. It was fast and the technician review the work that was done and when I need to bring my car back in for a oil change.

20K Checkup

Took too long for repair and I had to call dealership to see if part was in after waiting for 2 weeks.

Great service, fast and convenient

Always able to make a convenient fast appointment and get service that is dependable.

2014 Toyota FJ Cruiser service

I scheduled my 10,000 mile service for my FJ Cruiser and I did get a notice reminding me of the appointment for service, and advising me if I needed to change this appointment. I arrived on the date of service and all of my information had been correctly listed for the service call, and I was given a ride back to my place of employment which I had previoulsy scheduled in a prompt fashion. The service call was completed in approximately 2 hours and an open recall was also adressed, so I received my vehicle back before lunchtime and all issues relating to the service were succcessfully completed. I am glad to have returned to Toyota Motor Company and Danville Toyota and will encourage all of my fellow co-workers and family members to support this business as they are highly professional and address customer satisfaction in a very positive and genuine manner!

MERRY CHRISTMAS AND HAPPY NEW YEAR

BEST OVERALL DEALERSHIP IN TOWN. I RECOMMEND THIS DEALER TO ALL MY FRIENDS.

Importance of Dealer Trust

This was the type repair that could easily have cost quadruple what Danville Toyota charged me; a hit and miss electrical problem. The job done and the amount charged were both exceptional in my opinion. This is the type repair that restores customer trust in "Dealer" repairs which can often seem much costlier than your local mechanic. I will not hesitate to make Danville Toyota my first choice when auto needs arise. Thank you.

Wonderful

Great service and friendly staff. They knew my car and what was needed. Exceptional experience. Would highly recommend this dealership. Will be using this dealership for all my service needs..

Service Center is exceptional!

The service center is by far the best I've used (dealer or local garage). Highly recommend this dealer. When it's time to buy, this will be the first place I consider simply based on the people I've worked with in the service department.

Great service experience

A fair and friendly dealer service center is not impossible to find. I've had my fair share of terrible experiences with maintenance received from other dealers and was pleasantly surprised by Danville Toyota. They didn't overcharge and were fast and reliable. Highly recommend.

Great Service

Good customer service and friendly atmosphere. Representatives were knowledgeable of different cars and services that customers needed. Representative Ryan W. followed procedure by informing me of any other things that needed to be done to my car before making the decision to repair. Wait time was reasonable. Would recommend to friends and family.

System Maintenance Required

Immediate attention was given to my request to check dashboard display warning. The service was very timely, courteous and effective. Could not have asked for a better experience!

Very good experience

I have had my Corolla for 11 years and I am completely confident that the Danville facility will keep it running tiptop. I have had very good experiences with the staff and service each time I bring it in.

Great service !!!!!!!

I love Danville Toyota. I have been doing business there since 1999. Great people and Beth in the service department is awesome! Best customer service ever. The only place to take your car

Can the buyer tell if a vehicle has been smoked in? Yes....

So...I worked with Mike Berry on a used 2003 4runner. I expected normal wear and tear for a vehicle of its age and mileage. I have owned 24 cars so far, bought and sold, and was even a BMW salesman. The Biggest question I had for Mike was if it had been smoked in. I have severe allergies and even the faintest smell sets them off. Also, I was a smoker for ten years....needless to say I am somewhat familiar with what smoke smells like on the interior of a vehicle. Mr. Berry assured me it was a non smoker. So, after giving Mike credit card information to hold the vehicle and filling out a credit application, we drove the 1.5 hours from Roanoke to Danville early Saturday morning. Upon arrival my wife and I sat in the car and watched Mike Berry spraying an extreme amount of deodorizer into the interior, stop and smell, then spray more... The vehicle was running and the Ac was on recon.... Upon Mike leaving the area my wife and I walked up and asked another salesperson why he was doing that. The salesmans response was that it had been smoked in. I got a bit upset as anyone would who just drove 1.5 hours on the pretense a vehicle had not been smoked in. The salesman quickly put two and two together and realized that I was the individual who Mike was holding the car for. Mike came out and when questioned about the vehicles condition stated. "He did not smell any smoke, did this to all of his vehicles, and wondered how I had seen him?" Then had the Gaul to ask if I wanted to drive the vehicle. I guess he figured if I drove all the way to look at it I would purchase regardless of condition?? I was pretty surprised at his response as this was a supposed 5 star dealer with Google Reviews. I was also surprised he did not apologize once or even offer to pay for my gas. He did however offer to have the detail department "bomb" the interior...in a text message...after I had left the dealership...not sure he understood what I meant by I have severe allergies. I am not rating the entire dealership experience, service department, financing dept, parts, etc. or even other sales people. I am simply sharing my one experience I had, on one vehicle, with one salesperson on 08/24/2014. So take it with a grain of salt unless you are looking at the 2003 4runner, silver, with 82k miles at Danville Toyota. I would finally like to thank Mike for wasting half of my weekend, assuring I will never purchase anything from Danville Toyota and the extra effort it took to compile this review, sign up for an account, and post this. So, in conclusion...can the buyer tell if a vehicle has been smoked in? Answer is yes. Can Mike Berry tell if a vehicle has been smoked in....apparently not which seems odd with a person of his experience.....But, he will spray half a can of cover up spray with the windows up and the ac running..... Just in case:). Lol, best excuse I have ever heard from a used car salesman.

Customer Service

I HAVE BEEN VERY PLEASED WITH THE SERVICE FOR MY AVALON '03. THE STAFF HAS ALWAYS BEEN VERY HELPFUL AND COURTEOUS.

Executive Director

I was very pleased with the staff and quality of service at Danville Toyota. I will definitely go back the next time I need maintenance or repairs.

This was the worst car buying experience I have ever had!...

This was the worst car buying experience I have ever had! Price and trade in value were never discussed until the last moment, Kevin tried to hide what all was or should I say wasn't on the estimate. Then while waiting on quote prices he asked me "where did you get your attitude from." This was over looked but then they lost the sale because he gave us a ridiculous price for the trade in value of our cars. When asked to have our keys returned to us they again lied and said that the appraiser still had them when in fact this was a ploy to make us wait until the manager arrived. The manager then proceeded to try to show us on his cell phone where he got his quotes from he however quickly scrolled through the screen so we couldn't see anything he was SUPPOSE to be showing us! We told him we just wanted to leave and he then turned around and picked up our keys that had been on the counter the whole time because no one had been in that area since we had been there with him. We Drove straight to Burglund Toyota in Lynchburg traded both vehicles for what we were asking for and had nothing but a Excellent experience. I will from now on be driving the extra 30 mins to Lynchburg for all my vehicle needs and will never buy another vehicle from Danville Toyota again!

2011 Sienna, dealership car, 6mo needed new tires. ...

2011 Sienna, dealership car, 6mo needed new tires. Promised by two people we could have In 6 mo it needed tires. We were told the distant pacing cruise control was available for the van as an after market. It isn't, 2011 doesn't even have the option.

Wonderful service, smooth transaction, would buy again...

Wonderful service, smooth transaction, would buy again from here in a second. We ordered a plug-in Prius, had to come up from NC to purchase it since they aren't available down here yet. Kevin was great to work with!

Slow to respond to customer needs and concerns. Not...

Slow to respond to customer needs and concerns. Not willing to deal on price, limited selection. Independent dealer pushes concerns off to Toyota saying it's Toyotas fault, when we called Toyota they didn't know a thing. Dealer would not return several calls.