Dahl Automotive Onalaska

Repair Service

As always, everyone did a very good job and explained everything. They also took the time to answer specific questions to help me be better prepared for future maintenance issues.Thanks, Nancy Miller

Great service

The oil change done on time, the staff was polite and liked the popcorn and coffee machine.

Great service

I had a great experience and everyone was so helpful. I'd come back every time.

thank you

Excellent, fast, helpful and courteous. Thanks for your work and help.

Perks still current??

What are the standard perks of oil changes at Dahl?? Sometimes, you get a punch card, sometimes not. Sometimes you get a towing emergency card, sometimes not. My suggestion is that if you sponsor these deals, everyone should be operating from the same page of rules.

oil change

Just wondering why the oil change was not $19.99 like the coupon stated?

Dahl Ford Onalaska

Found the car I was looking to purchase. Excellent negotiators with no pressure applied. Great experience!

Service on vehicle

Very courteous staff, very efficient, new facility is very nice.

Buying new car

Everybody was helpful and friendly. best experience we've had buying a car.

Laura Kwiatkowski

The people I had to deal with were very friendly, the waiting area was very nice.

Dahl Ford Rocks!!!

I took my leased 2015 Escape in for an oil change. The staff was very professional. My wait time was comfortable and brief. The experience will keep me coming back.

Great service!

Friendly service. Fast and convenient. I always go to the Fast Lane for my oil changes!

Great Service

Ford Taurus, service was great, Randy was very helpful.The only place to shop - Dahl Ford

Superb Customer Service!

Thank you, Dennis, for helping us to find our perfect car! We are beyond happy with our Lincoln MKS! Your friendly and helpful, low keyed sales approach was much appreciated, as well as your expertise! As Bill and I were assisted by Laura, in assigning our car purchase to our trust account, after a few bumps in the road of that process, the generosity of Dahl Automotive was totally unexpected and beyond awesome!! We have never experienced such superb customer service from anywhere else, and we are extremely grateful for all that you do! God Bless

Kelly Cleary

It was a great experience. Very helpful. I love my car thank you!

Nice Fascilities

I was very pleased with staff ---- got what I looking for....

Good service

The service is always excellent and in most cases very speedy.

Recent repair - - very satisfied

Clutch issue on my 2014 Ford Focus is resolved, so nice to take off from a stop and not be chugging along. The one issue that I still have is my phone not working correctly with the sync system . . . it rings just fine and when I answer it, the call drops and it goes to "in privacy mode." I finally just disabled the bluetooth. :(

Great staff

The staff do anything they can to get you in and out as quick as possible and always put their customers first! The staff have continued to impress us and they keep us coming back

Great Service

I brought my Flex in for a recall and while I was there I had my 90,000 Maintenance done.Scheduled Maintenance, Air Conditioning & Heating, Electrical, Cooling, Fuel System. I also had my brakes done and my rear shocks replaced. Jason Shepard was the one I went to and I was highly pleased with the service that he provided. He was very good about answering questions and providing my son with details for the questions he asked.

Happy Buyer

2015 Ford Edge, service was excellent, and staff was very helpful. Very willing to work with us on our trade in.

Electronic programing

The service was fine. I would like reassurance that if the key-bops fail again that they would be reprogramed at no cost to me as this was not the first time it has happened.

Super helpful

Everyone is always nice and very helpful. Service is always quick.

Owner

Jason did a great job getting our Lincoln recall items replaced and got us back on the road an hour earlier then we expected. Great!!!

Great place to buy a car

Everything when as planned. I like my new Ford Edge. The sale person was helpful.

Mr Gregory Pulver

The only question I have is as follows. I told the guys to put Mobil 1 in my truck they told me it was good for 7500 miles however the change sticker on the windshield indicates the change should be at 5000 miles. What is it?

Service

Very proffesional! Fast and easy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'nn

New truck

This purchase was my first new vehicle since 1996. Shane Lawrence was extremely helpful and so honest. I am very pleased with Dahl. Shane did so much more than anyone would have expected. Thank you all for making this so pleasant. Bill

repair of 2001 Ford Focus Wagon

I was very pleased regarding the service and all the questions I raised that were answered. Thank you very much. D Barker

Great Service

This particular service was very quick. I was in and out in no time, which was great when I had my two young children with me. I love that you also have a play/activity area for the kids to keep them entertained as we wait!

Awesome Customer Service!

Brian Lucey was extremely helpful and put up with my indecisiveness for weeks! I ended up purchasing a 2009 Pontiac Torrent.

Great service with my 4 tires replaced.

I came in for a tire quote after I dropped my car off at Brenengens for a recall that needed to be done. I received a tire quote from them but did not care for then service professional assisting me. That place was just generic and unfriendly. I have been coming to Dahl for 5 years for service so naturally I stopped in for the quote. Jake your service professional was super nice and helpful. And with that I ordered my 4 tires and made my appointment. Few days later I had the tires on along with excellent service, nice waiting room and again friendly staff all around. I will always continue to come to Dahl.

Travis was great!

Travis did a great job making me feel comfortable and informed on what was going on with my vehicle. I have had less than par experiences with Dahl in the past, but Travis restored some of my faith in the Dahl name. I would definitely work with Travis in the future as well as recommend him to others!

Ford Taurus Service Department

staff is super considerate of wants and questions respectfully answered for car work needed.

Love the shuttle service!

Travis is very attentive to your needs and takes good care of you while at the dealership. He wants to make sure you are happy and that everything with your vehicle is taken care of. He also checks to make sure that anything from you previous visit is still working.

escape work was done very fast and professtionally

job was done in professtional manner, got done sooner, everyone was most helpfull

Just a minor issue.

The service was great. The work done was top notch. The only issue I had was a service tech eating a breakfast sandwich in my car while changing the mileage sticker; eating in a customer's car should not be tolerated.

Purchase of vehicle

The team did wonderful assisting me with finding a new vehicle. Chad and Kyle were beyond patient with me and understood every aspect with any hesitation I had.My only negative feedback about this experience was during the signing. I understand it is their job to sell things to us; however, I have purchased vehicles in the past and know what I have for alternative coverage. I didn't appreciate the "drilling" types of questions and demeanor that was given to me.

Customer

Although no as fast as I would like to have had it, I do understand they get busy.

great service

everyone was most helpful and the work was done very fast and what was done was explained to me

Clear communication on parts

Staff communicated clearly regarding the parts needed for regular maintenance (193,000 miles)on my 2009 Forester. Excellent service, as always.

Nice Dealershp

Made an appointment and got in the same day..The appointment was for a recall from Subaru..

Oil Change

I had to wait 2 hours for the oil change on my car. The job was done very well.

Courteous and fast service.

Great service, as always. Courteous and fast. Nice people.

Great service

I have a 2015 Crosstrek, and I love it. The service staff were prompt, helpful, personable, and positive during a recent service check. I look forward to my future contacts with the dealership.

A little confusing but great service

It was a little confusing on where to go and who was going to take care of me I just felt a little lost for awhile...but now I know where to go so it will be better next time

Always exceptional

The service department at Dahl is exceptionally friendly and personable, when I walk into the service department I'm always greeted warmly and attended to quickly. The service department lounge at Dahl is a major bonus that makes waiting on my vehicle easy and enjoyable. Small details like complimentary snacks and soda make a huge difference. As I write this I sit in a Subaru service lounge in Portland Oregon, wishing I could be at Dahl in LaCrosse, WI. The two do not begin to compare!

Oil change Dahl Automotive

The lady who helped me in service, I think her name was Mary, was more than gracious, very kind and explained things very thoroughly!

Oil change

Awesome service everytime! Just one note; the guys on the oil change side now have to stand at their desk and I noticed that you will be having folks having back & neck issues because the key board is too low. Couldn't they at least get some backless stools just to make it easier on them? And the only other issue is when the oil change line is too long it lets the husband wonder thru the vehicles and we end up taking our Escape back and bringing in his Chevy pickup to trade it in. UFFDA; didn't see that one coming! ha! ha! Thanks Randy and all the others involved in that trade in!

Stranded but rescued by the Dahl Service Team

It is not often that you have a crisis when you are traveling but when you do its scary. My wife and I took our first long trip in our Shelby GT 500. We are used to great service at our local dealer but when there was a clutch issue that sidelined us halfway to our destination we were stranded. The team at Dahl's exceeded any expectations I could have had about service. They facilitated towing, rental car, assessment of the issue, warranty coverage, expedited parts delivery, repair, and transportation of the Shelby back to us in Illinois. They even made sure it was covered to avoid any road damage. Most importantly, Jason Shepard communicated status of our repair and arrangements daily. Instead of ruining our trip, the service provided was outstanding and we were able to enjoy ourselves perfectly confident in how things were going. I would not wish a vacation breakdown on anyone but if the team at Dahl can treat a stranded stranger with this much respect, attention, and professionalism I can only imagine how great they would be with their local clients. Outstanding!

customer

Very helpful in getting a rebate on tires processed. Very helpful in a follow up phone call.Your people are very focused on service. Thank you.

Great service, even after the sale

I bought a used 2013 Prius from Dahl. Shane gave me very good service, with a no-pressure approach. Today I had a question about the Carfax report, and the head of used cars helped me. He remembered what had been installed to prepare the car for resale, and he even took me to the Mazda I traded in so I could search for a lost item. I also mentioned that the Prius didn't have the owner's manual, and they tried to find it by calling the original owner. All in all, I felt the staff went beyond what was required to help me.

dahl onalaska

no one answers the phone rings for 15 times or more, surely can't be that busy? appears that with the construction, everyone knows there is a wait, but directing folks to the correct location and maybe signs would help, creates stress on customers, which one bad experience one knows will turn one away and go elsewhere!

Dodge Ram

Everything went as expected and very smooth. Everyone was helpful and pleasant.

Oil change.

Very minimal wait time with excellent service. I called and got the appointment as soon as possible. They made keeping our car in excellent condition so easy.

Great group of people

My advisor was extremely helpful. Had a smile on the entire time.

Great service

Excellent service on my Forester. I made an appt. and the service was prompt and fast.

Great Services!

It was done on time, correctly at the estimated cost.

Great Customer Service!!!!!

I have already sent an email to the dealership through the Dahl website. But I will gladly tell my story again about the wonderful service we received at Dahl Dealership in LaCrosse. We live in Iowa, about 3 hours from La Crosse. Our son is a student at UWL. My husband and I had driven him back to UWL on Sunday. We decided to stop downtown to do some shopping before we left to go home. We went back to our car to find that there was no oil pressure in the car and we had a puddle of oil under the car. Being from out of town we did not know who to take the car to for repair. We asked around and were told that Pete Conway was the man we needed but he was retired. Dahl dealership was also suggested. To our surprise Mr. Conway has a statement on your website encouraging his customers to go to Dahl. So we stayed over night. Called Dahl at 6am, had an appointment for 7:30am, got a tow company referral and the car was there by 7am. Mary Toppen was a great person to have as the first person I met at Dahl. She was kind, knowledgeable, and understanding of our situation. We left there glad that we had brought our Volvo there. At 10am we had a diagnostic. The cam shaft seal had broken. The part would not be in for an other day and then it would be one more day for it to be done. Mary suggested we also change out the timing belt and water pump while the engine down. We called our Volvo dealership in Cedar Rapids, IA. The suggestions were good and the price was very fair. Mary gave us a courtesy car and we headed home. This day could have been so much different. We are thankful for choosing Dahl to go for our repair. The car took a couple more days to repair. We picked up the car on Friday, and the car was also cleaned of all the oil. Thank you so much. Dahl's has a new out of town satisfied customer. I would even purchase a car from Dahl's knowing what kind of service we would receive. Thank you again Mary for taking such good care of us and our car. :) Renee and Tom Simon

Mickey Law

good service and did not try to sell me additional services other than an oil change

Oil Change

Everything went great, took my car in for an oil change and the service was good and went pretty fast.

2013 Subaru Outback

Information for suggested maintenance was provided, service performed the same day.

Great service

I initially found a car I wanted to test drive on the Internet. I emailed the dealership looking to test drive it, within 30 mins to an hour I got an email back. Everyone I talked to helped me in a very timely manner and they were more then willing to help me in any way they could, even if it was making sure I am enjoying my new vechile or if I figured out how to set my phone up to the Bluetooth. I know for my next car purchase I will definitely want to return to Dahl.

Serice of 1995 Lincoln Towncar

The windshield wiper blade you replaced on the driver's side of my 1995 Lincoln Towncar does not satisfactorily match the curvature of the windshield. The replacement blade you provided was a rigid design with a fixed curvature. I have been using articulated blades (purchased at Walmart) that provide excellent results.

Barb Whitney

Would ask if to verify phone numbers. They had my cell phone number totally wrong - don't even know when they came up with it. So they kept calling and no answer - reason wrong number.Thanks.

Great service work

The service team did a GREAT job. My experience was excellent.

ffdsgfdg

As usual, everything was done right the first time and just as I expected.Thanks

onalaska

always an ok experience-professional and polite staff.

deal done good

bought 2013 f150 I viewed on your website. contacted dahl online, got a response, and set up a day would be there to check out vehicle. was a busy day there but kyle forer greeted me, talked bout vehicle then let me take it for test drive while my pick-up was valued for a trade. When I returned kyle , sales manager and I discussed truck and was presented a offer sheet. we all went over the sheet and told them it would be the next week before I could really do anything. we all agreed offer sheet good til the 31st of july. after going over offer made arrangements with credit union and after approval from them called kyle and asked if offer still stands would buy truck. kyle made arrangements to deliver truck to me in iowa since could not be there before the 1st. we made the meeting for the 29th. exchanged paperwork with hiker and hopefully everybody happy. want to thank kyle for all his efforts and everybody at dahl to work out the long distance deal. really do like the 150. thank you dana alitz

Easy morning!

I was in and out well under the time quoted. Thanks so much!Facility was under construction but did not cause any delays.

took to l,ong

Service took to long for oil change and tire rotation.

great service and a great salesman.

I cannot say enough about your salesman Kyle Dulek. he explained everything thoroughly and went over everything several times and any question any question I had he knew the answers. if there's one reason I would come back to Dahll it would be because of Kyle Dulek. the whole sales staff was awesome it was a very good experience. when I left there I felt completely satisfied. Thank you so much. Dennis Henderson.

Great customer service

Very strong customer service. We purchased a Ford F150 and are very pleased with it.

Opinion

The service was great. The one thing I wish is that they'd make a decision on is whether or not you need an appointment for an oil change. I never know which way it's going to be so usually call to schedule one and half the time am told I don't need am appointment to just bring it in. Seriously make up your mind already.

Tires fixed

Came in to get tires rebalanced and rotated due to a shaking when driving the vehicle. Service tech found tire with belts separated, and recommended 2 new tires. Still working with Dahl rep to get prorated rebate from Hankook Tire Company.

Excellent customer service

Excellent customer service. my husband and I were looking for 2 used cars to replace our current vehicles. The staff was extremely knowledgable, presented a variety of financing options to assist us in staying within our preferred budget, and we're very timely in their communication. We will definitely be back.

Fantastic service

The service was fast complete and done right. The service writer kept me informed the whole time. Fast check in and check out too

Helpful staff, fast service, nice waiting lounge

I have needed to bring my car into this place 3 times in the last year and have not had a bad experience yet. Staff is very friendly and helpful. They explained the work they did in terms I can understand (I am no car person). Also, their waiting room is very nice and always stocked up with goodies. I will continue to return to them for servicing of my vehicles!

Great service

I needed a ride and the service was immediate and cordial. The service of our 2005 anniversary model Thunderbird was excellent.Thank you, John A. Hogden

Your reliability is appreciated.

I enjoy visiting downtown Dahl. Your work was fine. I was hoping that with an appointment, it would take less time.

Great service.

Dahl service department does a great job looking after my cars.

Convenient and great service!

GREAT service, facilities, and communication! Ride available when needed.

Thanks for the Service - and the Keys

Noah and the crew did a good job of servicing our car. They took the time to look for a solution to the problems and were able to fix things that needed repair. As always, I am happy with the service at Dahl's - thanks!

2014 Hyundai Sonata

It has been over a month with my 2014 Sonata and I have still not been contacted about the 2nd fab that needed to be ordered. We are still having the occasional problem with the cruise control (service checked as fine on 6/29).Aside from the issues listed above, I love this car!! The gas mileage is outstanding, the comfort and handling are amazing, I would definitely get another car like it.

Great Service

Had to have service done to my truck. Had multiple issues that needed attention. Everything was great, everything got fixed and the truck drives like it should. One slight issue was service person did not get back to me about the issues and what they had to do. They already had ordered the parts and service to fix my truck before calling me to inform what was going on. Very satisfied and Thank You.

Nice new facilities \ friendly people

It was my first time using your service department. I was there for the 3,000 mile service on my new Subaru. You have a good system for driving in the building and dropping off the car and nice lounge for the waiting time. I look forward to using your service department for all maintenance on my vehicle.

GREAT SERVICES

very helpful, salesman Shane L. was great to work with .

Oil change

Regular oil change. Even though they are in the midst of a remodel everything was done efficiently, quickly, and in a very friendly way just as usual.

Pleasant staff & quick service

Brought my Subaru Forester in for an oil change, but also needed a recall addressed and was time for a tire rotation. Mary was very pleasant and explained all very well and gave me a cost and time estimate. The cost was right on and the time I waited was less than expected.

2015 Escape purchase

Kyle Dulek has always been a great salesperson with Dahl Ford, and continues to surprise me with his knowledge, and customer satisfaction!

Great Service

I brought my 2014 Mazda CX-5 in for regular servicing. The staff was helpful and friendly and had my car back in no time.

Outsanding in the auto care field.

Always 100%. Happy to take our vehicles to this dealership.

Keep it up

Just another productive visit. I look forward to the time when the construction phase is complete!!

Repairs &Maintainence

You need better communications back to the customer.

Outstanding customer service

Jason and Pete were outstanding. I couldn't have asked for anything more from the two of them. They identified the problem, submitted an order to Ford and had the part overnight. I dropped it off at he appointed time. They arranged for transportation to work. They called as soon as it was done and delivered the vehicle to me at my workplace. Exceptional customer CARE! I tell all of my friends and family that Dahl's is the only place in town that they should be servicing their vehicles, no matter what make, and will for sure to continue to do so after the treatment and service received this time.Thank you Dahl Automotive for caring about your guests.

Oil change

Always top notch! Thanks for quick in and out service with getting the oil change.

great sales and service

The service was good... I've been very happy with dahl onalaska for years now. I wish I could have a received a vehicle to drive while mine was in for warranty work. I was offered courtesy shuttle but I work at 430 am. So I had to find a ride to work which is rather difficult at that time of the morning

Good service in spite of remodeling in progress.

I had a quick lube oil change. Everybody was very cordial and helpful. Only downside was it was an hour and a half wait to get the oil change done.

Excellent Service

excellent service in Onalaska! Travis was great to work with and goes beyond expectations!

Ron Lun

The service was excellent despite the construction that was going on.

SATISIFIED CUSTOMER AGAIN

FEELS LIKE COMING HOME. EVERYONE IS ALWAYS THERE FOR US

Great staff, great service!

Jason was very very helpful and never made me feel like a pest for calling each day to check on the status of my vehicle. He was able to get me a rental vehicle. The work done was great.

Oil Change

everyone involved was very pleasant and helpful . the oil change was completed in less time than estimated which I thought was great considering the remodeling that is occurring. I have always received excellent service on my vehicles at Dahl.

Keep it simple

Good service. Friendly staff. Thankful they added air to my spare tire. (I didn't know it was nearly flat!)

Randy McDaniels is a great salesman. Clone him!

I love my first leased car, 2015 Bronze Fire Fusion. It drives like my Cadillac but my gas mileage isn't what I thought it would be. I am sure it is because I have a tendency to be quick on the gas pedal and not smooth as I should be from time to time. I thought I would get 30 in the city and I get 29.5, which isn't so bad. I think every show room should have 2 to 4 Randy McDaniel, which is top salesman I ever have met in any show room area. I checked for three weeks for cars, fourteen dealership before I met up with Randy and the cars at Dahl Ford in Onalaska. Happy with the professional financial information of Susan at Dahls finance..dept. Her teamwork with Randy make for a very stress-free experience of buying into lease vehicle and makes it all seem important but secure decision. All my questions were answered and I understood completely about all concerns I had before, during and after session. Thanks to Ford and bring it back strong in America, open up Saint Paul, MN would be a good goal for all. Happy Fouth!!!!!!

Above and beyond the normal, great team

I leased a 2015 f150, the experience of getting my new truck was great thanks to the team at Dahl. They were very patient with me while I was being very selective with the vehicle I wanted and very concerned with the pricing. I was treated with respect and was informed of all of the advantages of the different options. Overall I am very happy with the truck.

Took too long

Over 2 hours for "quick lube" is extreme. This is the 3rd time I've had to eait that long.

Guest Services

Noah was very helpful and was able to answer my questions..

Excellent and fast service

excellent service, pleasant people and fast. Will definitely come back.

Great service, great communication

Very happy with everything from costumer service to maintenance required. I was set up with a loaner while mine was being worked on.

Survey

I had asked several times to change out the rusty bolts on the license plates. Both times I was told that it would be done but it was not either time. But beyond that the services was good and fast. Part of a headlight was broken off the last time I was there and it is going to be replaced at no expense to me. I am thankful for that.

Great Service

I brought my vehicle in for some recalls. They got me scheduled quickly and the service staff was extremely friendly and helpful.

not sure what you want here

Ford Focus, I am a bit concerned I have had to have warrently work twice already, I did not expect this with a new car.

survey

The service on my Toyota Camry was excellent and the staff was very helpful. They were done when promised which was awesome. I look forward to coming back time and time again. Thank you!

Widow.

Very good service. Service people very pleasant. Time was not long and would recommend to others.

Best deals in town

My girlfriend and I acctually each just bought a vehichle. She got a Ford Edge and I got a F-150. Brian was very professional and did an awesome job for being a newer salesman. Even though I had to wait at the dealership for quite a few hours it was well worth it. Brian and Sue were able to get me a better rate for my loan which in turn will save me a ton of money. I will definitely will be purchasing my next truck from Dahl Ford in the future.

Great service, Excellent employee

E had my vehicle serviced. Nick from the service department was excellent and very customer polite. It is employees like Nick that make you want to come back

service

Sevice was helpful. Addressed all concerns and areas of concerns. Handled warranty claim. Gave suggestion to future maitinense recommendations. Thanks

2015 Ford Fusion

Purchased Ford Fusion after several hours of discussion and test drives of various vehicles. Very happy with the quality and the available configurations. I got the exact vehicle I wanted. I have a couple of additional options that should be arriving any day.

retired

Everyone was very helpful and they serviced my Flex in a very short time. All personnel were very friendly and did their best to help me.

Convenient Service!

the convenience of being able to drive in and either get a ride back to work/home, or get service so quickly that you can wait while it is being done without an appointment is HUGE!

Jeanne Pendl

Very friendly staff. Had a new pair of wipers installed and they work great. The do not squeak like the last pair of wipers I had, that drove me crazy every time it rained.

Excellent!!

We have a 2006 Lincoln Zephyr that we purchased a few years ago and we have always received top notch service from Dahl. Any problem we've ever had(very minor problems) was taken care of quickly and without any hassle. I have always recommended Dahl to family and friends and will continue to do so.

prompt

At the time the facilities were under update. Though this is a good thing, I assume, it was a little different for bringing the car in. Not a big deal. Hope it turns out to be a good change though.

owner

While the remodeling posted a little worry, your service and everything was excellent. You identified the time that the maintenance service would take and it was within five minutes of what you stated it would be done. Your staff was very professional, pleasant and knowledgeable. Thank you.Facilities not reviewed due to your remodeling project.

Perfect Experience at Dahl Ford Onalaska

My 2011 Ford Ranger purchase was perfect. I came down to get work done on my vehicle and ended up trading it in, all in the same day!. Everyone Darby and the whole crew worked so quickly to get everything done in the same day. Thanks so much! Everyone was so helpful and pleasant its amazing how efficient everyone was able to be with so much happening around them. The place will be amazing when its all finished. Construction and remodeling is always so difficult but so rewarding when its finished. Thank you to all J

60,000 mile Service Work

The service work took a little longer than anticipated but we were able to use a loaner vehicle. Service work completed included an oil change, flushing the transmission, air and fuel induction service, and flushing the brake fluid. The estimated two hours turned into five because the transmission fluid used was not in stock at this location. Not a problem since we had the loaner car.

Great services!

I got a 2015 ford escape and I absolutely love it!The service I got was perfect I wouldn't go anywhere else to purchase a vehicle! Thank you all so much!

Great Vehicles You Can Trust

We purchased a Ford Fusion. Service was excellent! The staff were helpful and worked with us to find a car that was the best-fit for our family.

Routine Service

Had the oil changed on my Toyota Venza, great service, and helpful staff, good job as always!

Routine service Oil Change

It was for a routine oil change. I stopped by Wed.but 10 oil changes were ahead of me,couldn't wait that long. After all the rain, there was grass to cut. Stopped by Thursday morning and there were 5 oil changes ahead so the service writer asked if I would care to leave the car,get a ride home (5 min from the shop but too far to walk) and get picked up at home to get the vehicle when done. Why not!! All went smooth from there. Might have been able to do the same thing on Wed.but it was later in the day and they were really busy (right after the Holiday). It was safer to do it Thursday.....

Great customer service for my new car puchase

I recently got a new job, and I needed a car that would be both a comfortable ride and also get great mileage. My previous two vehicles were both Ford Tauruses, so when I decided to start shopping around, Dahl Ford of Onalaska was the first place I went looking. Dan Sake was the sales rep that met me as a was looking around the lot at cars. When I told him what I was looking for and that comfort/efficiency were my two top priorities, he suggested that I take a look at the Lincoln MKZ Hybrid. He thoroughly explained the features of the car and then I took it for a test drive. What a great car! It really checked all the boxes in terms of what I was looking for and it had a great look to it. I was sold. What really impressed me was that when it came to negotiate price, Dan, along with the rest of the team at Dahl, really gave the extra effort to make sure all the available rebates were applied to the sticker price and that I got the best possible deal for my trade-in. After I had made the purchase, Dan took extra time to show me how each of the gauges and dashboard features worked, and made sure my phone was linked through the car's bluetooth. I had a great experience overall, and I would definitely recommend Dahl Ford of Onalaska to anyone I know that's in the market for a car. I'm very satisfied with my experience (and my car!) and would give Dahl Ford 10/10.

Always a great experience!!

My experiences at Dahl Ford have always been very good. Wonderful staff.

Great Service and Staff

I like Dahl. They do a great job and they wash my car.

Great service

Ford Escape Titanium. Service was excellent. All service was done in a timely manner.

what do you mean by title

bought a ford escape-- the service was good--Eric made it easy

Great place for auto service

I always arrive early about 6:30 and wait for the service area to open. I always go to Jason who gives me the best service. On the day of my oil change construction was going on and there were lots of cars behind me. Jason informed me that there was a line to get into. He also told me they were short one service tech so as soon as he could Gary would work on my truck. I was well informed and happy with the service. I was a little impatient trying to get in an out as fast as I could. I always recommend Dahl for their quality of work.

great services

Dennis was truly helpful and he helped me find the best car for my first car purchase. I am very pleased with my car. He was very respectful and I would go to him again if I were to buy another car.

Mr Leif Nelson

Fast and professional. Clean, well informed. Kept me up to speed throughout the process.

fast oil change

I took my Chrysler Town and Country in to the quick lube right before a long rode trip. They got me in and out within 30 minutes. Everyone was very helpful and nice. The waiting area was clean and a place that you don't mind hanging out for a while.I used a mailed coupon which made the price comparible to Brenengens. I bought the vehicle from them and they give a discount for oil changes. If I could get that same price with you each time, I would never go back to Brenengens.

3000 service

Well I was the first one in line for oil and filter service job, but my truck was not the first one to be seviced. I did not arrive early to have to wait at Dahl for hour and a half.

Good all around.

Service is always good there. The staff is courteous and efficient.

GREAT SERVICE

THE SERVICE WAS DONE WHEN PROMISED, THEY GAVE ME A RIDE HOME AND CAME AND PICKED ME UP AFTER THE SERVICE WAS COMPELETED

Great service

Fast, friendly service; promptly diagnosed the problem and took care of the warranty work

Shane and Sue are GREAT!!!

I purchased a 2010 Chevy Avalanche that Shane brought down from the Winona dealership for me to test drive.Shane was very helpful and accommodating. When I locked the keys in the vehicle I was test driving he was quick to respond with a solution. He was always friendly and took the time to show my family a new Edge while we waited to sign papers on the AvalancheSue was helpful, polite, and sociable even though she was short handed in the office that day. She took the time to get to know us and it was a far more pleasant experience than I have had in business offices at other dealerships. Both of them made us feel like our business was appreciated at Dahl.Thank you Shane & Sue!!!

Kimberly Holter

purchased a 2015 ford escape, the whole process was wonderful!! I was looking for a specific color and my salesman made it happen!! Thanks to Eric Ristey. I have had my car for about 10 days and I love it.

xxxxxxxxxxxxxx

One of your reps behind the counter called me by name, the courstesy driver was great, holding doors for me as my hands were full, very pleasant experience. Appreciated the wash also.

Dahl Customer Review

It was nice working with Dan on the purchase of the used Cadillac. Even though it was only a 22 year old $3400 vehicle, I was treated with the same respect and attention as if purchasing a new vehicle...and I've owned many new vehicles across the years purchased at dealerships where I wondered if they were even interested in my business.The vehicle was presented honestly and I realize it may need a few repairs soon...I was made aware of those items by Dan and the service dept. as an 'as is' vehicle. Overall, the experience was stress free and was handled quickly with good communication. Also, your detail department (Jason) did an excellent job! I usually detail my own cars as I don't trust anyone to reach the level of detail I like. Jason impressed me...the car looks awesome. Thanks guys!

Toyota Sienna

Great place to do business even with my Toyota they treat me very well not like your standard service station where they talk down to women.

Job Well Done.

The staff was friendly and efficient. The service on my car was fantastic. The only extremely small issue I had, with this visit, was they didn't update my oil change mileage sticker.

Review

I have been purchasing Ford products for a good share of my life and much of that through Dahl of Onalaska. I find Dahl Automotive of Onalaska Wi. to be the best dealership and I have ever dealt with. They work with you from beginning to end and are super friendly, helpful, and knowledgeable. It starts with the General Manager, Vinnie Pontius, Sales person, Randy McDaniel, and Service Consultant, Jason Shepard. If you want a great salesman, I highly recommend Randy McDaniel.

Lugs Nuts OK????

I saw the service team working with what must have been a new employee on the quick lane. He was having some issues with the pneumatic gun for tightening the lug nuts after rotating the tires. He was hammering away for extended periods on each lug nut. After several failed attempts to coach him verbally, one of the others got over there and showed him "hands-on" how to do it. The only reason I mention it is that I sincerely hope the extra hammering did not over-stress anything on my wheels, lugs, or lug nuts......

Mister

Service people were friendly and helpful. They explained the rating on the truck.

Great Service

I leased a 2015 Ford Focus. I had a great experience with the staff, all of those that I worked with were very helpful and friendly.

Mr Allan Fukuda

Nic was extremely pleasant and helpful. Went over everything to let me know that my tires were in great shape and set to the proper pressure and everything else looked good

Rick and Diane Sella

I found Dennis to be very professional and helpful to deal with. We told him what we were looking for and we got just that. Dennis was also very helpful in showing us all the different equipment that was programmed into our cars system. All in all we had a great experience. Thank You Dahl Ford we are very happy!Rick and Diane Sella

Car Buying Experience

We purchased a 2015 Loncoln MKX. Shane was great, as usual. This is the 5 th car we have purchased from Dahl. We will be back!

Great service, wonderful employees

2011 chevy Equinox. I worked with Dan on this purchase he was awesome to work with, way better than previous dealerships I've worked with in the Eau Claire area. I also worked with Sue on the final paper work, and she was also awesome to work with, you have a wonderful staff and well worth the drive wouldn't hesitate to shop with Dahl again.Thanks for the great experience!Adam Schultz

Oil change

Stopped in for oil change and tire rotation. Very courteous (Travis) and efficient.

love my fusion!

Staff was friendly & helpful. I love my new Fusion!

Friendly staff

They are always friendly,but can be very busy at times.

jCheck Engine Light was on

Very polite & professional. Did take more time than I had expected - had a 2:00 appointment & they called me at 3:15 with diagnosis of the check engine light.

Part issues

The part that was to be used to fix the recall issue on my wife's vehicle wasn't ordered as she was told it was. The service was done though.This company seems to be all about making $ and not about customer service values as it once was.

Way to go!

Jason was extremely helpful. He's actually an outstanding example of what great customer service looks like. Thanks for the first-class service.

New Car Purchase

My daughter works for Ford world headquarters, thus my opportunity to purchase my 2nd Ford from Dahl, on the A-Plan. The first one - a 1992 Ford Probe, as a new car, since the 1993 had been released. Shane Lawrence was excellent in helping me through the entire process! Thank you, Shane!! Carolynn Margaret Norgard

Randy McDaniel is the best salesman

Randy McDaniel has always been good to us and always fair. He is not your stereotypical salesman. Never knew him until we bought one of our first "dealership" vehicles years ago and will never buy from anyone else. We were "swindled" a few years back from two other sales people who told us a "not true" story so Randy's honesty means a lot to us. Expect to see us again. Thank you.

Great Place!

I loved how nice they were! The service was great and they explained everything! I bought my car at the one downtown La Crosse and the service has never been as good there. I will be driving to Onalaksa whenever i need it serviced going forward.

great service

Good service experience even with the long wait time.

Oil Change

I bring my vehicle in for oil changes. I have always been happy with service. The employees are great. They have wonderful personalities and have the time to explain and talk.

Need some notification

Unfortunately one of the service lanes was down for construction which made the wait time about 2.5 hours. (understandable because this type of stuff has to be done from time to time) I was notified of this when I dropped my keys off but it would have been nice to have a customer email notifying that there was some construction going on (from such and such a date to a date). I may have made different plans as I drove in from over an hour away to have this done. I'm glad it was a nice day and I could walk to some stores to do some shopping while I waited otherwise I'd probably been a little upset. Thanks for the great service though:)

Very happy with employees & service

Very friendly staff- I left my water bottle there- called when I realized it- was waiting at desk when I got there

Good communication while waiting for maintenance.

Service took longer than expected....very busy that afternoon. But since communication was "good" and everything was done that was scheduled, we are okay with delay. Thanks.

Excellent Lincoln Dealership

Whenever we have been in for a problem the Dahl personnel have listened to our problem, resolved the problem then followed up to make sure we were satisfied with the repair. Always offer a wash. Oil changes are made as soon as we bring the car in. Courtesy car is always waiting to transport us to place of our choice.

Mr.Stan McCallson

Always accomidating even during their construction. Great team.

Very satisfied.

Always great customer service. The best service dept. I have ever dealt with. Even though the wait may be a few hours sometime, the lobby area always has fresh popcorn and complimentary soda's. Tv, comfortable chairs and Wi-Fi. Makes the wait go fast.

Dahl Ford Quick Lane Service

I walked in for an oil/filter/32 point inspection and was told it would be about a 45" wait which I expected and my service was complete in less time than quoted. Service counter was very professional and courteous.

great work

fast service bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Oil Change

Service was straight forward and simple. Was able to walk in without an appointment to get oil changed on my 2015 Ford Escape.

BOB MARKER

it was good ,very fast service, friendly staff,,very clean waiting area

FANTASTIC EXPERIENCE

Shane Lawrence was our sales rep and we have dealt with Shane before and have not hesitated to pass along his card to others. Sue was great to work with on financing and all went really well. Have not had to have the MKC in for any service work yet.

Excellent Salesman - Eric Risley

Great experience. Ford F150. Eric is an awesome salesperson. I've always purchased local in the past. However, this time we chose to go 60 miles and very happy we did.

Mr. John Corcoran

Quicklane staff was very helpful with the service on our 2010 Lincoln MKZ.

Great cars.....great people!

We purchased a 2013 Ford Edge on Apr 5th. Randy McDaniel was our sales consultant. Randy was very helpful and personable. This is the 2nd vehicle we have bought from Randy...in 2006 he sold us the Hyundai Azera we traded for the Edge. We will come to Randy for any future vehicle purchases. We would also like to commend the rest of the staff that was present on Apr 5th when we picked up the Edge. When we arrived, we were the only customers...not surprising since it was Good Friday morning. Our 7-year old great grandson Noah was with us. A couple of your staff were shooting hoops in the showroom. They lowered the basketball hoop and asked Noah if he would like to shoot for a prize. Took him 3 tries but he made a basket and they rewarded him with a new basketball. He was thrilled. That kindness made a lasting impression. Thank you. He's tall...who knows...maybe we will be watching him during March Madness in a decade or so. Thank you again for a wonderful experience.

Great Job!

everyone from the receptionist to final process was awesome

Tire change

I came to have my snow tires removed and regular tires mounted and balanced. Theses were all my tires, not purchased at Dahl. They were busy and I did have to wait 2 1/2 hours. I was offered a shuttle several times. Service rep, Travis was very pleasant, helpful and apologetic for the long delay

Oil Change

I always have excellent service with you guys. I walked in and didn't even have to wait. My oil change only took 20 minutes.

Driver

If you change the staff you have now.....the biggest mistake your company could make. They are all excellent people.

Good Service

Travis and Nic are your best reps. I thank them for there knowledge and honest oppions.

Great service!

I purchased a 2010 mazda 3! The service was excellent and the staff was very very helpful!

Your Eminence Mr Larry Moore