Cypress Coast Ford Lincoln

Worst Buying Experience Ever!

Cypress Coast Ford is why car salespersons have the unscrupulous reputation that they do. I made arrangements to pick up a car at this dealership on 2/28/15 at 1PM, which is about 4 hours from my home. About 2-hours into my trip, I received a telephone call from the manager of the day stating that they sold the car and I no longer needed to show up. This is after I confirmed my appointment that morning to pick up the car. I even rented a car (with a one-way drop off) to travel to the dealership. Later, when the salesman called me on my way back home, I requested reimbursement for my rental car + gas and was told that he would submit it to his management. Well, just as I thought ... no response. My advice is to stay away from this dealership and find an ethical / reputable one in one of the many nearby cities. Don't waste your time with this dealership. Cypress Coast Ford should not be allowed to advertise on cars.com.

GREAT SERVICE!!!!

I was treated like an individual and not just another car buyer, Mike was great he really was trying to get me the car I wanted and within my budget.

The remadel looks great

I like the same server Roger he makes sure all gets done on my service. Plus he lets me know if something needs to be done. Great

Excellent Service and Facility

The car was serviced and ready by the time that was given when the car was brought in. A credit was given for the coupon I forgot to bring in with me. All service items on the check out bill were thoroughly explained. I really appreciated having the car washed as part of the service!

The service department is friendly and kind

The service department [ Roger , John, Sandy and Ken ] are really swell folksI am always treated with kindness.

Great service

The appt was available when I wanted it. Service was completed quickly. Staff was friendly and recognized us. Knew us by name

Outstanding Customer Service

Loved the feeling of trust on someone that I did not know personally, we'll explain step by step every step on signing the necessary documents to complete the transaction.... Could ask for more excellent service & my vehicle was driven to me at my house!!!

Great Service

I had an appointment to have The Works (oil change) done. When I arrived, there had been a mixup and I wasn't on the schedule. Roger Nichols told me "no problem", we will make sure we take care of you. He did, and I had my car serviced as promised.

Excellent Service

I had to call because we were running late and John Davison was very accommodating. He was very friendly and understanding in person. He explained the inspection and his recommendations clearly and answered our questions. We waited for the work to be done, and were thrilled with the lounge area and big screen TV!

Great service and friendly staff

I appreciated transportation to nearby shopping outlet while my LS was serviced. The service dept. returned my car washed and vacuumed --and really nice surprise---and running like new. Outstanding service!

Great Service - Customer Focused

John, my service advisor - had all of the paperwork ready for me when I pulled in. The "drop off" only took a few minutes. When they had an electrical outage in the area, he immediately called me to say my car might not be ready at the scheduled time due to the fact it was up on a rack and they couldn't get it down. then called and said they were back in business, come a the appointed time. Excellent service. All service work done according to plan as expected.

Great repair experience

The fuel pump problem with my 2001 Ranger 3.0 L was quickly delt with. Part was available over night, repair took 4 hours. Courtesey Shuttle took me home after AAA delivered me and Ranger to CCF. Good show all around!

Awesome from start to finish, highly recommend!

Service is exceptional, people are friendly, car is done either on time or sooner, and you feel as though you are the most important customer at the dealership. This is why I buy here, service here, and send friends and colleagues to buy cars.

Nice new service area

Your service advisers are the best, they know their product and are willing to talk about the service need, and what your vehicle needs and dont nneed.

Great service

John in service, always willing to inform me of what really needs to be done and what can wait. I trust him.

Best Maintenance Team I have Encountered in a Bit

The drop-off process was quick and rather seamless. I really liked the fact that my car was given a wash as well. This is something I have not experienced in a while, but you having done this makes me feel valued as a customer. Roger was great at going over the maintenance sheet with me and talking about the tire threads and break pads.

Used Car Sales

Saw a Chevy Van in their inventory...Price was Quoted $7900.00....Asked what would be the DwnPmt...He said $10,000.00.......????????Later they sent me an email in response to the original email and if they could be of service. I replied about the Van...They replied the van is sold!!!

Shannon Cardwell

Mike Bobay was our salesman. He did not pressure us to make a decision. He was very patience and we felt at ease dealing with him. He took his time and answered all of or questions.

I can relate to the previous reviewer. The service...

I can relate to the previous reviewer. The service manager carries a chip on his shoulder and behaves as if every customer is a prime suspect. I had an eerie feeling about this guy from the moment I walked into the service department. In all honesty, I was the one leery about getting ripped off. The work performed was great however, although I did pay a pretty penny. I recommend taking your truck or vehicle here for Ford specific repairs and elsewhere for oil changes, brakes, etc. This was my experience and others will have their own personal opinions.

This place is EXTREMELY BAD! My girlfriend bought her...

This place is EXTREMELY BAD! My girlfriend bought her Jeep here and we received poor customer service from the start which should have been an indication. When she got her car (used) it had a smell of cat pee from the back. We were told because of this she could bring it back anytime for a free detailing. We took her car out there for service and the detailing, the guy who sold her the car couldn't even be bothered to come out and say hi or ask how the car was. We came back at closing that day and the car wasn't done so they asked her to leave it over night and promised that everything would be great the next day. We came back the next day at closing hoping that the car would be done and looking good. YEAH RIGHT! The car hadn't even been washed! Again Charlie couldn't be bothered to come out and say hi. Oh. while we were driving to the dealer we called the service center to find out if it was done and got the delightful Roger on the phone who promptly informed us that that wasn't his job and we would have to take it up with the sales people when we got there. What ever happened to customer service in this country? The dealership also didn't turn in the paperwork for over a month when she bought it and when she got pulled over she received a ticket for driving a non registered car. Pay extra money to go somewhere else, you will be glad you did! I got my car from Ocean Honda in Santa Cruz and i am treated like a member of the family there, just a suggestion.