Crown Ford Fayetteville

4.4
Overall Rating

Customer Service: 4.4 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 4.0 Friendliness: 4.3 Pricing: 4.2 Overall Experience: 3.9


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Melvin Wages and Quantina Long

5
Quantina Long and Melvin Wages on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Condell Gordon was very professional and made our truck buying experience exceptionally easy and pain free. I will most definitely come back to Crown Ford for all future purchases.


Crown Ford

5
Melissa Crockett on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Crown Ford- Fayetteville had always been helpful during my car buying process. The sales reps ensured that I was satisfied with my purchase and put me in a vehicle that was appropriate for my family. I couldn't ask for better customer service.


New Fusion Owner

5
Patricia "Fusion Lover" on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0

I had the best car buying experience ever! This was due in part to my salesperson, Mario. He was very professional and personable. This made the overall experience exceptional. I am enjoying my new car! Thanks Mario and Crown Ford!


Crown Ford Is awesome

5
Gloria and Ernest Covington on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Monte and Jeremy were awesome. They were very polite and professional and did not pressure me to purchase a vehicle. I would highly recommend them to everyone


They bribe customers for good reviews.

1.8
Braggdoll on 10/18/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 1.0 Overall Experience: 1.0

I ws lied to about what i was getting. When I asked for clarification about the acronyms they lied and said that the acronyms meant what was discussed, that it was just their nomenclature. It wasn't until later I discovered that this was untrue and the vehicle wasn't what I was told it was. Was offered a tank of gas and trailer hitch if i gave good reviews. I declined. They leaned on their veteran status to give themselves credibility. They prey on soldiers. I tried to leave on several occasions during the pitch, but couldn't because they "lost" my keys. Meanwhile they keep pressuring me to buy a vehicle. I caved and bought. Avoid if you are a good person. Refer people you don't like because they will milk them for what they can.


Daughters 1st car

5
Salasdna on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We searched crownauto.com for a used car for our daughter. Once we found the car we wanted we contacted Tara Montague at Crown Ford in Fayetteville. She worked speedily to have the car transferred to the Crown Ford dealership. She was polite and courteous and made our buying experience of our daughters first car very pleasant.


Highly Recommend

5
Ford Focus Owner on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Stopped in to purchase a used vehicle for my daughter, had a strict budget to follow. Tara Montague did an awesome job finding the right car for our budget, she made sure everything was taken care of! We were literally in and out with a new(used) car within 2 hours or so! The car is great, with low miles and is perfect for my daughter at college. Would definitely recommend and will be back again for another purchase in the future!


Bought a truck

3.8
Keshaclark64 on 09/17/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 5.0

They were very friendly an I would highly recommend them. They made it simple when everywhere make it complicated. And I got what I wanted. Other places say we were approved but couldn't get what we wanted.


Super Service

5
Tiffany johnson on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a vehicle from Crown Ford. I purchased a 2016 Ford Fiesta and I am very happy with my purchase. Henry Mims was my sales person and did a wonderful job showing great customer service and hospitality. I would recommend anyone to come to Crown Ford and also to work with Mims as their sales person. Thank you Crown Ford!


One fine Sunday

5
Retired Jumper on 09/16/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Stopped in on Sunday, July 9th 2016. This was to avoid any sales pressure and to simply look around. Turned out, it was the first Sunday being open for the summer (lol). We simply drove through and told our salesman, Jonathan, we would return after lunch. His co-workers told him he would never see us again, as it was his first day on the job... And of course they had all heard that line before. We did return and were pleased to find Jonathan was a really great guy. We purchased a 2017 Escape and were and still are extremely pleased. Highly recommend Jonathan to everyone looking for a fair deal with no pressure. He is a Veteran and a very pleasant person to work with. Completely enjoyed our experience and will shop there again..... Thank you Jonathan...Airborne!!!


Two time customer

5
Deckj77 on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased two F150s from Crown Ford over the last 2 years, and they continue to deliver quality service. They got me into a vehicle, and at a rate that didn't break the bank. I'll be back to buy another F150 in a few years. I've owned 5 different cars in the last five years and this is the first dealership I've purchased two vehicles from over that period. Thanks Crown Ford and staff!


Wonderful service

5
Evita on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent purchase of a 2016 and 2017 Mustang with the help and wonderful support of Mario. He provided me with exactly what I was looking for without being pressured to buy. There is nothing like going to a dealership and having a smooth transition into a new car. I would recommend Mario if you go to Crown Ford, he will provide you with top of the line service.


Internet experience/ worse ever!!!

1.4
Sabrina Ford on 09/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Twice I've looked online for vehicles at this dealership( just in the last week) First, after 2 hours Ms Rodriguez responded with an e-mail, some pricing and finalized her e-mail with a "Mario Blackwell" signature. I was very confused. Anyway... Today I'm back on the website and sent my information this morning around 9 am , trying to find some specific trucks. It is almost 2pm and have not received an answer from this dealership. We've purchased there before and had a great experience. This time , not so much.


New Car Buyer

5
besant123 on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because of good service and hospitality and detailed description of car performance or car's ability to perform. He told us each detailed description of their cars and how they work. He was friendly and neighborly. Was very accommodating. He stood with us and helped us all the way before they were getting ready to close.


Sales managers are the worst

1.2
Hadesflame on 09/06/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Robert Jackson is a liar, dont deal with or trust him. They will tell you anything then dont care after the papers signed. You cannot get a hold of anyone via telephone and they just give false info if you do talk to someone.


Terrible business practices

1
Joshua Brock on 09/03/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

First I applied for pre-approved financing online for a specific car, got a call by a sales agent ( Alex ), discussed the car and was supposed to get a call back. Fast forward to a day later of me having to call them back and being told I was approved and when was the soonest I could make it up there. I live an hour away so I told them I'd head up there as soon as I got off the phone and to talk to a guy ( Nathan ). As soon as I get up there, I'm told that the car has been sold and was I interested in another car. Consider the other reviews this looks to be a regular business practice to lie to customers just to get them to come into the store not even caring about the burden it puts on the customer. I'd recommend people staying far away from this dealer. If they'll lie about things like that, I'd hate to see what all else they're doing to customers.


Horrible Customer Service.

2.8
toughgal on 09/01/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 2.0

Found the vehicle I wanted, but getting any type customer service has been very difficult. Response back oh the phone was very seldom, getting any information was very difficult. It was like after I bought the vehicle, nobody wanted to talk to me anymore when I had issues that needed taken care of.


A total disappointment

1
Tracya143 on 08/22/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

When in to buy a new truck, asked for all the bells and whistled ..one thing i needed more than anything navigation, they showed me what i wanted and was assured me about all the special treatment and deals i would get if i bought the truck and gap insurance and extra items, then after I bought it found out it was all a lie..on top of that was told I could buy navigation for an additional 2,000.00...even though on the msrp you only charge 700.00 to add it as a feature?? I understand salesmanship, but being shady and a liar is unethical. .Reporting the company to the BBB . Also contacted Ford corporate office. On top of all that, my BRAND new truck is in the shop and customer service and whole experience was horrific....had to go to another ford dealership and found out how much more Fayetteville lied about just for a sale...will make sure I have the company put on the do not use / deal with/ or go to list for all the poor new military families so they don't get screwed. Jeremy should have made sure to tell me the truth and help me instead of pedaling his other business..he was a complete xxx and very shady..


horrible

1
infantry on 08/12/2016

Overall Experience: 1.0

Told them to call when a truck was ready that i wanted, drove 40 minutes to be told by the same sales man i had spoke to that he sold the truck already, had spoke to a woman on the phone and she also said it was on the lot and was the one that set up our appointment time, bunch of liers


Horrible customer Service from management

1
Mikeb1215 on 06/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

For anyone interested in purchasing a vehicle in the Fayetteville area I strongly don't recommend crown ford. Takes a lot of hassle, time, and pretty much a arm and a leg to get them to commit to anything they promise you. Customer satisfaction seems to be toward the bottom of there priority list. Never willI purchase anything from them again, glad to be done dealing with that dealership. Took over a month to get them to tint my windows they promised me for accepting the color I got instead of the color wanted, told me to drive my car till my tags came in(after the 30 day expired) and told me they wouldn't be responsible if I did get a ticket, promised me 3 free tanks of gas(which I never got) and also offered to pay my first payment and then tried to get out of it they wanted to ignore me and avoid me till I got corporate involved, even after I got them involved they still didn't make the payment in time, my payment was due the 2nd my payment statement didn't come in the mail till a week or so after, had a friend take it to them a COUPLE Saturday's ago and they finally paid it today after calling and going up there and raising xxxx serval times. If you want to deal with seemingly never ending xxxxxxxx go to crown ford. Also if you do go here don't deal with Kevin Johnson, the guys a xxxxxxx and try's to be intimidating sometimes I don't know how he got the position he's in at this dealership.


Selling broke vehicle

1
LJ911 on 06/24/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I just recently bought(not even a month ago) a vehicle from Crown Ford and it is already having problem. Not only that, Mr. Trent Taylor and the financial guy we dealt with lied to us about the vehicle still having a warranty. Manager was rude when we tried to explain the situation. My experience dealing with Crown ford was a complete kios. Please do not go this place. -Rose Raymond


Seriously bad customer service from management

1.2
Douglas Mcbride on 05/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

This place has the absolute worst customer service when they have an unhappy customer. Management, including Pete Macy, Jack Pait, and Steve (his last name escapes me, but he's a finance manager) all are either "with a customer" or "not available at the moment". Long story short, I bought a 2014 Ford Focus from them, at the time of sale, Steve (finance manager) forced me to buy dealer add ons including lo jack, service plan, maintenance plan, and a first place finish detailing contract,,, if I didn't buy these things with the car, my interest rate would be higher. Fast forward to April 2016, I foolishly went back to them to buy our new mustang. Mark (sales manager) informed me that he was unable to give me the rebate Ford was offering on the mustang, nor give me the "x plan" (a discount i'm entitled to because of my employer) because he had to pay 2800.00 to a bank to get them to finance me. I finally realized they were screwing me and walked away from the sale. Bottom line is this,,, these people care nothing about their customers,,, all they care about is how many cars they can sell in any given month!!!


Financing Disaster

1.5
Airborne7 on 05/24/2016

Customer Service: 3.0 Quality Of Work: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went to this Dealership to purchase a vehicle with my wife. The sales process went well picked out a vehicle happy about the product. The Financing end is where I had the problem. After signing paperwork three times. Each time the payment and rate went up. They finally closed the deal on a 40K truck that was a 2015 last years model. I ended up paying the sticker price for. My wife did not get the service plan they promised and my rate is 11%. I called Adam the finance so called manager. He has yet to return my call or send me a copy of the paperwork used to close the deal or clarify where the service plan went. He never mentioned the term of the loan at any time. Just sign here, sign here. Thank God for my local credit union. They cut that rate in half and reduced my monthly payment.


Too Little Information

1
Frustrated Service Customer on 05/16/2016

Overall Experience: 1.0

I bought a new Explorer from Crown Ford and noticed that the sun roof wasn't sitting flush on one side so I took the vehicle back to have it repaired. That was on a Monday, the next day I was called to go pick it up because it would be Monday the next week before they could get to it. When I got there the salesman was nice enough to leave me in the loaner stating that I was spending too much money to risk my new vehicle getting rained in but that I would need to get another plate for the loaner that Monday. Well, Monday came and I was then told that the loaner policy had changed and that the Service department would give me a loaner and was escorted across the street where I waited for about 45 minutes before asking how much longer before I could see Steve Rickett only to be informed that he didn't know that I was waiting to see him. Steve was pleasant and informed me that my car was at the body shop so that they could work it in and that it would probably be Tuesday or Wednesday before it would be ready and that he would keep me informed. Tuesday evening I got a message that it would probably be Thursday or Friday before my vehicle would be ready so after not hearing anything Thursday, I call Friday only to be told that it would be the following Tuesday or Wednesday before I could pick up my vehicle. Steve told me that they had been working on it since Monday and that it was just taking awhile and that they didn't know if they would have to replace the whole top. Out of frustration I called my salesman (Antonio) and was told that they had to order a part and was waiting for it to come in which is why it was taking so long. If that is indeed what the problem is, why couldn't Steve have just said that instead of steady pushing it off further and further in the future, all I wanted to know was why it was taking so long. At this point, I'm hoping to be able to get future services transferred to a Ford service center in Lumberton or Rockingham.


This guy is awesome

4.8
Josh 423 on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Henry mims help me but a car and it was the best decision I made in a while. He was very knowledgeable and polite. I will return because of him


Very knowledgeable

5
rmc417 on 05/11/2016

Overall Experience: 5.0

I've been there to look at cars and foundo the staff to be very helpful, patient and knowledgeable. I'd recommend to anyone looking for a place to buy a car with people who know what they're doing and are respectful.


Worst experience ever

1
Tangela Powells on 05/07/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I came to crown and not happy that I was lied to and drove all the way from va only to find out that my deal was not solid like I was lied to and told it was. I really hope that your dealership is not in practice of lying to people...that is not integrity and I will be posting review on your website and filing a formal complaint....thanks for nothing.


Super friendly and helpful

5
Gigi123 on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to this dealership just to look around and see what was my best option for a first car. Henry mims was the salesman that helped me and was super honest and friendly. He helped me find a realiable car that fits my budget for a first time buyer. I wasn't even planning on buying a car at the end of the day but I got a good deal and a friendly service thanks to the ford team! Highly recommended.


Shopping for Daughter's first Car

5
Mary on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shopping for our daughter's first car we wanted to make the best choice possible without over paying. Nelson and his team helped us fine the best fit for our daughter. Three months later she is still as excited and in love with her car Silver Lighting!!!


Never Purchase a Ford Again!

2.3
SRowe on 03/29/2016

Customer Service: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I took my XLT Ford F150 to have a window repaired and the rear door would not open. The first tech called and said the door would be $874 and the window $200 something with a total of over $1000. Got the next call saying that they could do nothing for the rear door and could fix the window issue. My issue is.... This is a FORD dealership who makes these vehicles so who suppose to fix it. You could do nothing, IT is my husbands truck and I took it home and found a small tool kit and took out 2 of the 4 screws holding the door ( A Women)....But the dealership charged us over $130 for a diagnostic fee for nothing and nobody could explain why because the tech did NOT open anything. I have a 2005 GMC and never had as many cosmetic issues that I have had with a FORD.


So far so good

5
Red Ram on 02/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just got my 2014 ram 1500 from crown ford and was very pleased with the whole process. Jasmine Holmes was so helpful and answered every question I had in full detail. I would recommend this dealership to anyone who wants a good deal and very helpful staff. I am scheduled for a oil change/maintenance appointment Friday. I will update Friday afternoon and tell you how it goes!


Great Service

5
KerryShuler3184 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Salesperson Ms.Jasmine Johnson was very helpful in my process of buying my car..All my questions were answered and I left a very happy customer..I recommend Crown Ford in Fayetteville NC to anybody who wants great and fast service!!!


Fast curtious and very helpful

5
tarthead1 on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a vehicle recently from crown ford and was very impressed with the service I received. Upon entering the dealership I was not rushed by several sales people, however I was greeted by one sales person who was friendly, and very polite. After finding the vehicle I was interested in purchasing the process went very smooth. I was so impressed with how quickly they worked to get me in and out while at the same time made me feel important. I will definitely be buying all my cars from crown ford


Inspection on one of our cars.

5
Robert McMahan on 01/28/2016

Customer Service: 5.0 Overall Facilities: 5.0

I get great service every time I go to get my vehicles inspected. That's why I keep going back with all of my vehicles.


Sam Lee is Amazing Sales Advisor!!!

5
Sbroertjes on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came to this dealership to find a family car and Samantha Lee was extremely helpful and passionate with excellent customer service skills with helping us find the perfect suv. I highly recommend her to any one looking to find a vehicle that you truly love!!


What a joke this dealer is! UPDATE...below

1.4
dave311 on 01/04/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I purchased an 08 f250 with 59k miles, used. I scheduled to pick it up on Friday, it sat the whole week and wasnt ready to go on our agreed time. Then, after driving it for less than two weeks, a trouble light came on. I was told it had 100k warranty during purchase. I took it back today only to be told I had to pay 600 bucks for a new sensor...they would not cover it! Wow....losing a customer over 600?? Trust me. Dont buy from these cheap people. Go to Raleigh!!! A dealer in Raleigh even agreed they should cover it as it hasnt been 30 days!!!! Do not buy from these people at all. Find another dealership. They want you to buy....and will leave you hanging!!!UPDATE: So, I left messages with 1. My sales person 2. The used car manager 3. Received message from GM, i left a message for him. GUESS WHO RETURNED MY CALL? NOBODY!!! NOT A SINGLE CALL BACK FROM ANYONE. This is just a prime example of the customer service you will receive. This has to be the most disappointing dealership I have ever dealt with. Do yourself a favor, drive to Raleigh and dont waste your time with this dealer! Deal with a dealership that understands business....especially when making such a large purchase!


new truck

4.4
smartmouth03 on 01/04/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was a good experience. Shane was a good sales guy. Got me all that i was looking for. Was able to get what i was looking for.


New Car

5
johnbitt on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought another vehicle from crown ford. I love both of my vehicles. The staff was very helpful from my salesman John to the managers Mark and Robert. And the finance guy Dan was very knowledgeable and walked me through all the warranties and broke all of the options down and at no time did any body pressure me in any way. The GM Pete was also very helpful.


Mr. Kelly

5
Robert Kelly on 12/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone in the diesel service department were very professional and expedient with the servicing of my F250


Outstanding service

5
Donald on 12/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My buy experience was great. I would like to particularly thank Katlyn Corbin, Tony Perez, and John Sapp.


Crown Ford is the best

5
John Bittinger on 12/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a new fusion from Crown Ford. I just want to say the crew there is just fantastic. Everyone treated me so well from my salesman all the way up to the GM. This is the second vehicle I have purchased from them and they have treated me very well both times. I would highly recommend them to everyone.


Great Customer Service

4.7
Odyssey on 12/05/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Purchased a 2014 Honda Odyssey we saw online. Salesman and financing did everything they could to make a deal. The only area I believe needs improvement is the auto detail. After our vehicle came out of detail it was still dirty.


Repair of McQ Inc Expedition Vevicle

5
John McQuiddy on 12/04/2015

Customer Service: 5.0 Quality Of Repair: 5.0

The company Expedition stopped operating and we had it towed to Crown Ford. The vehicle had a dirty Mass Flow sensor that prevented the normal engine operation. The Service Manager recommended a 100,000 mile servicing in addition to the repair. Everything was done and we got a call that the vehicle was good to pick up. It was a good experience.


Maintenance

4.8
Felecia J Oxendine on 12/04/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The employees at Crown Ford's Quick Lane are always professional, polite and helpful. I purchased my used vehicle from Crown in 2013 and have used Quick Lane for all maintenance and purchases (tires, etc.). I am very pleased with the service I receive.


Car Service

5
Clayton Brayboy on 12/04/2015

Customer Service: 5.0 Overall Facilities: 5.0

Great service and every one was nice. Would recommend this service department.


the facilities of the dealer is a good location

4.8
Richard Santana on 12/04/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

good service staff, all my car's get their service done at this dealer..


Great Service

5
Gary W Chandler on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service. I always use them for my car needs.


What A GREAT Dealership !!!

5
Karl Bower on 12/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to NC from Pa for a visit. My daughter needed a new car. We went over and and met with three great people at the dealership and left with two new vehicles. They( Pete GM ) bent over backwards to make a deal with me on a beautiful new F-150. I would highly recommend them. What a great salesman Jeremy & Dwight are -- I mean top of the line. We will be going back again !!


Crown ford is the best

5
Rob on 11/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like Crown Ford so much that I take my truck to them and didn't even buy it at that Ford dealership but at another local one. They take care of my truck and what needs to be done. Lots Courtesy towards customers. Steve was very helpful and took care of my truck. the shuttle staff they have are very friendly as well.


Great service, friendly staff

5
D. Vaughn on 11/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When your in the business of getting a new vehicle sometimes car sales staff can make you feel like your being pressured into buying. In doing so it can leave you feeling used and rushed into making a rushed decision. Here they did not make me feel that way. From customer service to discussing my needs and wants, the dealership was there as a partner and not a salesmen. This made my car buying experience way better then ones in the past and that goes a long way in my book.


Great service

5
Rene Valdivia on 11/30/2015

Buying Process: 5.0 Overall Facilities: 5.0

Bought a car for my wife, they were not pushed her into anything, they listen to what she had to say


Excellent buying experience

5
Eddie on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service for entering the lot until departure. Buying experience was painless and timely.


Great service. Excellent sales team

5
John Mcclelland on 11/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience. The sales staff to include managers were on the mark. They were straight shooters and did not mess around.


Thorough servicing and follow-up

5
Robert Arms on 11/23/2015

Customer Service: 5.0 Overall Facilities: 5.0

Service staff at Crown was outstanding. A bit of confusion re carwash for Crown Purchase customers, but quickly rectified with service above and beyond what was expected. I've never had a problem with Crown's Service or Quick Lane departments. Though there is a dealer closer to my home, I've stuck with Crown for their support.


Great customer service

5
Deborah D on 11/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was third car I have bought in the last 3 years . Great customer service. Everyone was friendly and helpful from the moment we stepped in the door


Great Service

5
Daniel Morgan on 11/21/2015

Customer Service: 5.0 Overall Facilities: 5.0

Superior courtesy and expedient service. .


Great Service

4
Julie Lynn Robinson on 11/16/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Had a great car buying experience! Very Friendly People. Clean Offices.


Professsional service!!!!!!!

5
RA Tunnell on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service my family and i received were outstanding throughout the purchasing process.


Great service

5
Donna Soto on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was greeted by Jim as I entered the car lot. i told him what kind of car I was looking for. He immediately took me to a car that I ended up buying. Everyone I talked to were very friendly and very informative and answered all my questions. Great experience ?


Excellent experience

5
Crystallynn on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the best service I have ever had Shane and Dwight with crown ford helped me everystep of the way to work with me and get the pricing on my vehicle to what I could afford they went above and beyond ! I would recommend them if you go to crown ford , you will get top of the line service !


Awesome!

5
AnnL on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a new Ford Focus and it was a great experience. Everyone was helpful but most of the credit goes to Carmen Filip. She answered all our questions and responded promptly to all my phone calls or text when I had a new question. Love my new car and loved working with Carmen. Also want to give a shout out to Robert and Steve in finance. Thanks Crown Ford team!


Awesome service

4.8
Chris M. on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I have to several dealerships, despite having poor credit crown ford of Fayetteville sold me my car. And the genuinely cared about getting me in a new car.


Great Service

5
Sharon Toles on 10/29/2015

Customer Service: 5.0 Quality Of Repair: 5.0

I was pleased with the service I received at Crown Ford.


Great Deal on a New Car

5
Ruth Flick on 10/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had an awesome experience in buying our new 2015 Ford Edge. The salesman was very patient and informative as we test drove several different vehicles. The management team made us a deal we could not pass up! Had a very enjoyable and rewarding experience at Crown Ford of Fayetteville.


routine service

5
DAVID GUILMETTE on 10/19/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took much less time for work than originally stated


depends on who you work with

3.2
Lincolnlover on 10/06/2015

Customer Service: 4.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 3.0

Some of the sales people will go above and beyond for you..others will go above and beyond until you fill out the survey. I recommend carmin, she was great to work with.


Great experience overall, Moses, Lidia & Jack -TY!

5
Mark /disabled veteran/Panther fan on 10/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks to everyone who helped. From Moses Williams, Lidia Pearsall and Jack Pate. Plus others who took part in making my experience as pleasant as could possibly be. The entire staff went out of their way to get me into the vehicle of my choice. I recommend all veterans to let Crown Ford see how far they are willing to go to get you into the car or truck of your choice.


Great sales men!!

5
Corey Melvin on 10/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always serviced my 2013 F-150 at crown service dept. and now I just brought my new 2015 F-150. I had a great salesman by the name of Okie, made me feel at home!!


Excellent Team!

5
Tammy Brigman on 10/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome crew: Jeremy Moore, John Bittinger, Dwight Shoe, John Sapp. They worked great together taking to time to answer all questions, helped to determine what options would work best for our needs and make great suggestions without being pushy or what would make you think "used car salesman." I would recommend Crown Ford to anyone looking a new or used vehicle!!!!!


Art Hecke

5
Art Hecke on 10/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service as always. Our service advisor treats us like he really cares about our experience at the dealership.


Buying a car

4.8
Thi Le pratt on 10/02/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Found a car and the dealership help me to get the car for the price I wanted.


Service Made Me Stay

5
Enrique Kelly on 10/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you for the service received. We would have would left the facility if it wasn't for the General Manager and the great staff getting the ball rolling. The intention was not to buy a vehicle but the service received all the way down to the service lot attendant (Ben) was awesome. Our Sales Advisor, John Bittinger made the process flow beautifully. In 39 years of living in Fayetteville, this is the best service ever. Thank you for the great service and we will definitely be back and refer future customers to Crown Ford.


Terrible Service

1
rod85 on 09/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I would never recommend this dealership service department to anyone. I had a problem with my Brand New 2015 F 150 XLT that I purchased from Crown Ford of Fayetteville NC. They smile at you and shake hands and take your "MONEY" Soldiers be aware of the dishonest people that call themselves managers. They will take you for a joke and will not resolve any issues that you are having with your vehicle in a professional manner. One of the customer service associates who answers the phone Mr. Bobby does not know how to talk to people with respect at all. He is very rude and arrogant and will try and make you feel as if you need him. Listen People, you have the right to take your cars and trucks to other dealerships who are more organized and professional and can get the Job done the right way the first time. I went in for a issue of an alternator according to the expensive diagnosis that they run and will not service your vehicle until you agree to pay ($130) dollars off top by the way. If you are having warranty issues be warned that you can expect to pay for those issues you think are covered by Ford out of pocket, and you will find out the hard way that it is almost 95% your problem. Mr. Bobby will get firm with you on the phone and demand that you get your insurance company to cover the "DAMAGE" as they put it."we do this all the time" What a shame. My vehicle was "diagnosed as having an alternator issue and it cost me $859.72 that's right!!!!! for a freaking alternator. Mr. Bobby will then make you feel as if you made the biggest mistake in your life for buying a product that he sales by telling you that Ford done a horrible job in the engineering department because part placement. I paid the cost of 859.72 and got the truck back. 14days and 2hrs later the truck dies in the middle of Yadkin Rd at Lunch hour 28 Sept 2015. I call back to Crown Ford Service department and they say "call roadside" Make a Long story short I had to physically go up to Crown Ford to Speak to the Service Manager who's proud of the fact the he's retired 15yrs from the (Airforce) I guess that's suppose to make me feel liike were're the same in some fashion because I am a Soldier on Fort Bragg!!! It doesn't. They called me back today to tell me that the truck is in worst shape than previously diagnosed. He's telling me to call me insurance company to cover the damage and ask them for the refund of 859.00 that's already been paid. First of all why didn't the truck get a thorough diagnosis in the fist place after all it did cost $130 right? The service manager said we wouldn't do a diagnosis for a no start issue. Now Im shaking my head in disbelief that he cannot take responsibility in making me wait almost two weeks and for a mis diagnosis of the truck. They say they treat you like family yeah the ones no one likes. Please if you're reading this take heed to what I'm telling you. Don't matter what your profession is they don't care about you! This was a horrible experience and I will never go back to Crown Ford Of Fayetteville NC they don't know what it means to have a standard of excellence in the service department.


Great place of service

5
Samuel Heatherdale on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They did great from the time I bought my car to the time I needed checkups and tune ups. Great team, great service!


Great Dealership

5
Dale Pettay on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly and knowledgeable staff! Makes car shopping easy and enjoyable!


Great service

5
Rickey owens on 09/19/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was great and the people were very professional


Great Service

5
Amarilys Little on 09/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to trade my old vehicle. I found that the Focud had what I was looking for. Came in and it was hassle free.


Purchase of a 2015 Ford Explorer

5
tgarcia69 on 09/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in dire need of a car upgrade. So I went to Crown Ford in Fayetteville NC. The used car sales reps were really knowledgeable and extremely helpful. I was able to get out of a previous car lease with minimum out of pocket damage and was able to get the Explorer my family and I always wanted. Nelson Amaro the used car manager was very professional and really cater to my needs as a customer. I will be a Crown Ford customer for life and will recommend this dealership to anyone I know. Kudos to the Crown Ford Used Car Sales Department. Luis Antonio Garcia


Great Service!

5
Hillary Newton on 09/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a easy process and the salesmen will really work with you to get you what you want.


Buying From Crown Ford

4
Cindy on 09/10/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great Experience with crown ford great sales people.


Great service and professional

5
Charles Disponzio on 09/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service rep Nikki was outstanding. Work was done quickly and car was ready ahead of expected.


Mattie Fuller

5
Mattie on 09/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My sales person was good because I was never planning on buying from Crown Ford again


great sales team

5
Gregory Freeman on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

the sales team was great. They did everything they could to make sure I got what I was looking for. Their after the sale help wad great too. I had lo jack put in my truck and the mechanic who installed the devise broke my third row seat and tried to hide it. The drivers seat upholstery was broken also. I informed the sales team. They bent over backwards to fix this problem and make it right. My third row seat got fixed but the drivers seat didn't. The mechanic who was assigned to my truck did not do the job properly. He just stuck the broke piece in and returned my truck. I am not happy with the service department. They seem to cut corners and only do the job right when their feet are held to the fire. I have an extended service warranty but I don't know if I want Crown's service department working on my truck. They broke more than the fixed on my truck. I don't trust them to do the work right or to standard.


2013 F150

5
Tim Haley on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Purchased on line then went to the dealer. It was a good buying experience.Everyone was friendly and helpful.


Great Service

4.7
Adrienna Garvin-McCloud on 09/03/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I had recalls on my 2013 Ford Fusion, so I took it to Crown Ford. They set up the rental service,which was very fast and I was out the door until my car was finish. The service member (Bobby) provided updates on my vehicle almost everyday while waiting on part for my car. Great customer service. They will take of you and your car.


Pissed off

1
Sylabe29 on 09/02/2015

Overall Experience: 1.0

I went to Crown and drove off the lot within 3 hours in a brand new car. After having the a week I received a phone saying my credit wasn't good enough for the. I was told to find a co-signer or return the car. I agreed to return it because not having a co-signer was the deal breaker. I returned the car and received only a partial refund. It has now been 2 weeks and I have received the other half. I was told when I returned the car that the other amount would be sent in the form of a check. I have called the Sales Manager and been told that he has been busy but will call me back. Another week has passed and still nothing. It is not a large amount of money but it's mine. I should not get the run around when I returned the car as asked.


Awesome experience

4.3
Russell Crenshaw on 09/01/2015

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

The sales staff were excellent in listing to what I wanted without pushing me to buy a vehicle. They took the time and found the car I exactly wanted. Demaris and team leader KJ are an awesome team. Go see them at Crown Ford!!!!


Military- Do not purchase your car here!

1.2
ACE7 on 08/27/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

My husband and I worked out a deal on a truck for our son who is presently deployed and returning in the next few weeks. This was a truck that he found online while in Iraq and was very eager to purchase. We made the deal with the salesperson on Saturday (8/22/15) - had an agreed upon price (and proof of this). The financing was approved through USAA and we were putting $10,000 down; we were told by Mario that he overnight us paperwork. I was driving to N.C. from New Jersey on Thursday to pick it up. The salesperson told us that he removed the truck keys from the lot so that it would not be sold. Monday morning, my husband emailed my POA to the salesperson as requested. He replied with a text message saying sorry the truck was sold on Saturday after we had a deal to purchase it. Yes, a text message not even a phone call. We were told by a sales manager, Okie that the salesperson was "reprimanded for his role in double-dealing" and that they would make it right and find a truck similar for our son. Extremely leery of working with this dealership, we decided to see what the manager could come up with because we hated to have to tell our son when he steps off the plane from Iraq that he doesn't own the truck that we told him was set to go.The sales manager has not made any real attempt to "make it up to us". As of yesterday at 4, I asked him to price a specific truck and he responded that he'd get to it "first thing this morning" - it's now noon and we have heard nothing. They understand that we had a quick timeline as we needed to pick up a truck today.Anyone who has a loved one deployed (especially a twenty something year old son) understands that finding your dream truck and thinking the purchase is set to then have a dishonest salesperson double deal is heartbreaking. Management has not taken care of the situation and it is apparent that our business is not wanted.I am one of the administrators of a military mom Facebook page with over 5,000 members and plan on telling this story over and over again to military families, especially when I know their loved ones are headed to Ft. Bragg. I am sure when our son returns back to the states and finds out what has happened, he will be telling everyone he knows as well. Crown Ford Fayetteville has a tab on their website called, "Salute the Troops", don't believe it! If they cared about the troops, when this salesman was found to be double dealing they would have turned around and allowed us to purchase the truck as agreed upon. Shame on them for allowing this to happen. My husband and I have bought numerous vehicles - especially Fords- throughout the years; we presently own three. We have never received such horrible and unethical treatment. I wish we could rate them with zero stars. DON'T PURCHASE A VEHICLE FROM CROWN FORD FAYETTEVILLE!


Jermaine Reed Certified Car Sales Man (He Lagit)

5
Hector Chavez on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to crown ford looking to purchase a truck, and meet Jermaine Reed my car sales men. He is a professional, and out standing sales men he didn't rush me, and he actually was there to help me look for the right truck. Jermaine also did all he can to get the best price for the truck and monthly payment. Jermaine isn't a typical sales men he is there for his customers and rather help his customers to get the best value for their purchase he keeps it real. He will want the costumer happy and want them to come back knowing they have a friend that is looking for their best interest.


Jermaine Reed, Great costumer Service

5
Kareem Isidore on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jermaine Reed, was an awesome salesman getting me a great deal on my brand new ford fusion if you are in the market for a new car I recommend that you come see Jermaine at Crown Ford. For a great car experience, he was very attentive to my needs there was no rush and I was captivated with the results.


Terrible service

2.4
territuso on 08/17/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 5.0 Overall Experience: 1.0

I took my car in today to get an oil change. When I got there at 9am I told them I wanted an oil change and detail to clean out the inside. 3 hrs they said. I was OK with that. 3 hrs later I got my car. The oil was changed. The change oil light was STILL on and the inside of the car was not touched. When I asked about the detailing they said it would be another 3 to 4 hours. I reminded him I had already been there for 3 hires he said it'll be another 3 hours. There's a big sign there that says "We love our customers " I tend to think NOT. POOR CUSTOMER SERVICE.


Ms. Tara was great I would definitely recommend yo

5
John J on 08/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You courteous staff and your willingness to truly help people regardless of their situation or financial background.


excellent

5
mpbryant1987 on 07/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

they were very professional, I got the car I was looking for and they hooked me up with the monthly payments I was looking, within reason . While I spent a decent amount of time I left there with a smile new car and not to worried about my monthly payments.


Finance manager uses high pressure sales tactics

2.3
Army Man on 07/22/2015

Customer Service: 1.0 Pricing: 5.0 Overall Experience: 1.0

Mr. Johnny Sapp repeated several times that he is not a sales person, yet he used high pressure sales tactics to push the Car Care Service Plan and extended warranty. Buyer Beware. I caved in and purchased the Car Care Service Plan. After a few days and researching the reviews on the net, I learned this company (Fidelity Warranty Services) is not reputable and has mostly bad reviews. So I decided to cancel the plan a few days after the purchase of the new vehicle. Of course, Mr. Sapp tried to talk me out of canceling the plan, but I was not going along with him this time. I signed the form to cancel and now I am waiting for my refund. And still waiting going on two months. I called the Fidelity Warranty Service customer service department and they told me my cancellation was already processed and was credited to Crown Ford on their June statement. The customer service representative told me to contact Crown Ford to find out where my refund is. I emailed Mr. Sapp over a week ago and he has ignored my request. I am not happy when folks owe me money and ignore me.


Great service in all areas.

5
Ward on 07/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Crown Ford of Fayetteville is an awesome dealership with wonderful employees who work hard to meet all the request of their customers. We were extremely pleased with everyone who helped meet our needs on our new F150


Ford Fiesta

5
Yolanda Tunstall on 06/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience!! Moses did a wonderful job and so did Janice!!


Great service

5
Doug on 06/10/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience with the diesel shop. They got my truck in the same day and had it fixed the next day. The service manager was very helpful.


Mr. Morrison

5
MR. THEL on 06/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the best and I mean best FORD dealership in the Fayetteville , Sanford area. Hands down. If you want to visit another second hand FORD dealership then go there, don't come here. Clean, Quality service / sales people very professional from start to finish. My wife and I arrived on a Saturday at about 7:15pm to avoid the crowds and the heat. They stayed there until we were completely happy. Great deal on my NEW FORD F-150. Would tell you the price and you would be there tomorrow.If you go see Mr. Okpahrah Fennerson. Tell him you want my discount applied to the sale of your vehicle,then have him call me.


Great Customer Service during and after the sale

5
Bill Knowles on 06/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would like to thank a great young person that helped me when I came into Crown Ford looking for a used truck. Her name is Megan Ryder. She greeted me with a smile and a warm greeting and did not appear to be pushy or trying to sell me something. All she wanted to do was to help me with what I was looking for. Because of this young lady, I did not buy a used truck, I purchased a new one ton truck from Crown Ford and I did not even see the vehicle. Her demeanor and trustfulness is what helped me to decide to purchase this truck without seeing it first. If Crown Ford had all their sales people like this young lady, I am sure their sales would increase quite a bit. I would also like to thank Mr Tony Perez. I believe he is her supervisor. He is a class act and a great leader. Her appears to take care of his customers and his personal. He took care of myself and my wife during our buying process of this vehicle. Again, Ms Ryder is the Best and Tony Perez I hope they get to excel with Crown Ford and move up so they can show other people how its down.,


A truly wonderful Godly buying experience. WOW!!!

5
Alphonso Pompey; completedly satisfied costomer! on 06/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My brother John Sapp(finance) I had the pleasure of working with last year on A used car deal. As before this gentleman went above and beyond the call of duty, I feel, to make sure that I received the best deal possible. I must state that this whole process started with A young man I believe is also part of the fiance team name Robert, I do believe. Please forgive me if I am wrong with that name. He was the one I spoke to first on this date and he explained the deal to me. Very clearly and professionally. Although I didn't believe him at the time! At that time Tony Perez, another salesman showed up and I asked to work with him because less than A week ago I worked with him on A car for someone else. Tony then introduced me to this very nice, professional and knowledgeable young lady named Jessica which reminds me very much of my daughter Brittney(Princess). Although that had little to due with my decision to buy, it was nice to work with her. I'm still somewhat in awe as to the caring, and professional behavior displayed by John Sapp and his team. keep it up Crown Ford! Keep it up John, Robert, Tony, Jessica and Crown Ford!May God continue to bless you all in Jesus name!


Great Car Buying Experience

5
NurseCarol on 05/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I highly recommend Crown Ford if you are looking for a New Vehicle! Cari and Dwight(Sales), John(Finance), Pete (GM) are awesome to work with! A special shout out to Alex in Service for recommending that I stop in and check out the vehicles! They went above and beyond to assure that I left a satisfied customer and proud owner of a New Ford Escape! Thank you guys!


Marian Caldwell answered the following:

5
Marian Caldwell on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought a brand new Mustang the end of April and are very satisfied with the car and dealership. Also, Marian brought her Escape in twice to the service shop and was very happy with the service given. We are very happy with this agency.


Crown Ford Experience

5
T. Huffman on 05/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I whole heartedly recommend Crown Ford over the other dealerships in the area. I left the Crown Ford dealership happy and not feeling like I was taken advantage of. Everyone there seemed to be on my side, and they went above and beyond my expectations. I will be back.


Best Ford Dealer in town

5
Marvin on 05/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ivan and Tony were amazing in assisting me with the purchase of my new Ford F-150. At every step of the buying process they listen to my requirements and did everything possible to earn my business. I had an opportunity to test drive both the 3.5 V6 Ecoboost and the 5.0 V8 as well as look at different trim levels. Additionally, they didn't limit my choices to what was available on the lot but also incoming inventory. If you want a stress free buying experience when buying a new ford visit crown Ford and make sure Ivan or a member of Tony's team assist you in the purchase of your new vehicle.


BEWARE: YOUR CREDIT IS AT RISK!!!

1
ruincredit123 on 05/08/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I received a payment bill in the mail for a 2015 Ford Focus but, I have not purchased a car. The car was purchased at Crown Ford by someone else but on my credit. I contacted Crown Ford and they accidentally clicked on my name because I was still in their database from 2008. Scary Right! This happened in Feb and just got resolved in April and I had to fix it myself with no help from them. So, if you want to protect your credit, do not give them any personal info or you will be at risk too! PROTECT YOUR CREDIT AND STAY AWAY FROM CROWN FORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Top Notch Service

5
Dawn S. on 05/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My brother recommended Crown Ford when I decided to purchase a new car at the end of 2012. I got the 2013 Focus and loved it. However, I just traded up for the 2015 Focus Titanium. It's a fabulous ride and looks so elegant (metallic grey). Each time my buying experience was great. I was was asked if I had a particular vehicle in mind and taken to that area on the lot. I was allowed to browse at my leisure rather than the sales rep 'pushing' me towards a certain vehicle like at some dealerships when they want certain cars off their inventory. My questions were answered, selection made (test drive) and puchase process started. I will return here when it's time to buy another car. Also, the service department is great!


Excellent Service

4.7
Gloria on 05/04/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Kevin and JR were very helpful in helping me to purchase my ford focus hatchback. They were very courteous, friendly and even offered us pizza for lunch. The only disappointment I have is that they can't offer a loaner car to me. I need to bring my car in for some issues that are of concern. I live approx. 35-40 miles away and it's difficult to get someone to bring you back home.


best dealer in fayetteville

5
Jonathan on 05/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought my second vehicle from this dealer, they made sure they did everything they could to get me into a larger car for my growing family at a reasonable price. Bill Selby is the best salesman on the lot.


Excellent experience.

5
satisfied on 04/29/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Demaris Lias is an excellent salesman. Very professional and well mannered. Very informative and knowledgeable about the vehicles being sold. I am a previous Ford customer and will continue to be as long as there are salesmen like Demaris Lias. Thank you Demaris for the wonderful experience.


Poor Customer Service

1.4
Phone Tech on 04/20/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I went in to the dealership to look at the new Ford Mustang. I was greeted by a salesperson Mario. I had told him I wanted the whole sale of the vehicle not to exceed a 2 hour window which he did diligently. (Excellent job Mario, but I still haven't heard from him about the factory paint defects on my car and what ford plans on doing to fix it.) When I went to the finance office I found the payments to be much higher than agreed upon. Apparently a "special" service plan was tacked onto the bill worth several thousand dollars. After refusing the paperwork, the finance manager took the time to remove the bloated services from the agreement and we finalized the deal. A bit shady at the time of signing, but I'm not new to buying cars so I keep a eye open for hidden fees and services. The real issue is after I bought the car. I had a security camera system installed in the vehicle for insurance purposes. After the system was installed the airbag light came on. The air restraint system is very sensitive to touching or moving the wiring under the dash. Well my car has a bumper to bumper warranty so I made a appointment to have the code cleared. The appointment was on a Monday which I promptly showed up for. At this point, I was turned away by the service department due to a large amount of vehicles that had been "left" at the dealership before they opened that morning. Frustrated I left and made it the point to come later on a day that they would not have many vehicles so the work I needed completed would be in and out quickly. That day was today 4-20-15. I went into the service department for a second time explained the issue and was told I would be charged $100 dollars to clear the code on my car. I explained that the light should not have come on in the first place from having a camera system installed in the car and I was told its my fault so I will have to pay. This is the third time in three months I have had poor service from this dealership. The previous dealership I came from did everything in they're power to aid the customer. I will not be returning to Crown Ford. I will take my business elsewhere. I work In customer service, one on one with people everyday and my advice to the service department guy's that sit at the desks. We the customers pay your company, in turn your company pay's you. We are most important in your day. No matter what the situation. Especially something as simple as clearing a code that takes less than five minutes. A good rule of thumb: One good experience will tell one to three people, One bad experience will tell dozens of people.


Great experience

5
tom1 on 04/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Having had a real bad experience with another Dealership" I was apprehensive about buying another vehicle, Dwight Shoe and Cari Sanchez were very helpful and a delight to deal with. It's nice to know that there's still a Dealership out there that still believes in and practices great customer service!


Excellent Sales and Service

5
Fyreman907 on 04/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought my second vehicle from this dealer in the past year. Both experiences have been great with the sales team. I also have to commend the service department for all of my scheduled maintenance needs that I have had thus far and will continue doing business with Crown Ford.


NOT SURE, BUT I'M GLAD I DID.

3.8
DLP U KNOW ME! on 04/09/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

I HAD FAX PAPERS TO LAFAYETTE FORD 1st. BUT, THEY NEVER GOT BACK UP WITH ME. I FAX THE SAME PAPERS TO (TARA) AND SHE GOT UP WITH ME . WE TALKED, AND EVERYTHING WAS OK. I WANT TO THANK EVERYONE at CROWN FORD. I REALLY, LIKE MY 2015 FORD FUSION. I HOPING IT WAS LAST FOR MANY YEARS. I WANT TO ALSO THANK, MR. DAN...I'M SO SORRY! I WASTED YOUR TIME WITH MY (POOR MATH )" WHAT THE HELL WAS I THINKING." I'M JUST GLAD, YOU DIDN'T LAUGH at ME. I MUST HAVE MADE YOUR DAY! I FELT BAD ALL THE WAY HOME. "WELL JUST FOR A LITTLE WHILE MY NEW "RIDE" CHEER ME UP. THANKS. DAVID LEE.


Great Service and Excellent Professional Salesman

5
Jerial B. on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

WOW! What a great car purchasing experience! Mr. William Ritchey, my personal sale consultant was professional but moreover, warm and friendly. His genuine professionalism to ensure that my car purchasing experience after 13 years since last car purchase was extraordinary..and extraordinary it was! Thank you Mr. Ritchey! Many thanks to Daniel, Mark and all the wonderful professionals at Crown Ford. Warm Regards,


A delightful experie

5
Renata on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My recent purchase of a vehicle was out of necessity, I had in my mind what I wanted and what I could afford, I never thought I would find a car that would fit into both categories. Andrew Hall was amazing, he took the time to help find the right vehicle for the best available price. He was very helpful and knowledgeable, he made my experience as a first time "new" car buyer from Ford, a pleasure and not a chore. He went above and beyond to make sure I had everything I wanted in my new car, then searched and found certain accessories that I wanted to personalize my 2015 Ford Fusion. I am very satisfied with my new purchase and experience at Crown Ford, I would recommend Andrew Hall to all my coworkers, friends and family .


a wonderful experience

5
Renata on 04/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent purchase of a vehicle was out of necessity, I had in my mind what I wanted and what I could afford. I never thought I would find a vehicle that would fit in both categories. Andrew Hall was amazing, he took the time to help find the right vehicle for the best available price. He was very helpful and knowledgeable, he made my experience as a first time "new" car buyer from Ford, a pleasure and not a chore. Andrew Hall went above and beyond to get the car I wanted and located accessories that would personalize my vehicle of choice. I am very satisfied with my recent pur chase of a 2015 Ford Fusion, I would recommend Andrew Hall to all my friends, coworkers and family..


Truck Buying made easy

5
RW on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tony Perez and his salesman we're very knowledgable of the the inerts of the new F-150s as well as the comparison to top competitors. The buying experience was smooth hassle free. Once I found the truck I wanted no pressure was given on the haste of purchase. Furthermore the added features I wanted were put in writing and no hassle. Dan the fianance manager was a true professional. He asked if I wanted additional options of warranties and LoJack and throughly explained the benefits of additional protection. When I was finished Tony Perez personally placed the temp tag on my truck and ensured I was completely satisfied with my purchase. Would reccomend working with Mr Perez and his salesman Ryan an Andrew.


Satisfaction guaranteed

5
Sandson23 on 04/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is not the first time I bought a car from crown ford of Fayetteville and it will not be the last. Always treated fairly and respected by all. Professional staff and unbeatable pricing.


love them

5
becca62 on 03/24/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tara and Susie are the best salespeople around they made sure I drove home in the car I wanted, everyone there is great !! Will definitely go back again and recommend them highly


Total disappointment

1.6
hunterrabbit on 03/23/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I went to Crown Ford on Sunday 22 March 15 expecting the dealership to be closed and I only wanted to look at the chevrolet Sierra I had seen on the internet and had talked to with Lydia.When I got there they were open so I went ahead and decided to talk to them about it. I met with Dwight Shoe and he put me with a young man by the name of ChrisHe was very nice and polite but evidently a trainee but that was ok. Looked at the vehicle and test drove it and we went back to the lot. Did some paperwork and Dwight came out with an offer which had a good price and I agreed to the deal, signed the paper and shook hands with him.Thought it was a done deal. I was going to get my own financing but then after talking with Dwight he said he would try to beat the APR and then I told him if he could I would finance with him. Did the credit application and then Nelson (used car finance ?} came out with another agreement for me to sign and price was several thousand dollars higher.. I told him no that wasn't the price I agreed to. He then went in search of the original paper that I had signed..acting at first like he didnt'know where it was. Finally came back with the original and said oh this was wrong your payoff wasn't on this one. If the paper had been right when it was first presented it to me I would have said no and left without wasting more of my time filling out more paperwork for the loan application. Upset, I decided I had wasted enough of my time, felt like I was treated as though I didn't know what was going on, think this is a way of getting someone to agree to something that wasn't on the original deal. When I make a deal I stand by it. I am self employed and have a times underestimated what a job would cost but was always honest and kept my part of the deal..I don't feel like the people at Crown Ford did this and didn't even try to meet me on it. On the way home Nelson called me and said he would be glad to give me 10,000 for my truck and I politely refused as before we started I had informed Dwight that I wanted 10 or more for my truck. When he brought the deal out I thought he had more than meet that..I really never looked at what he was giving me for my truck I had only looked at the bottom dollar amount..I have purchased 2 new trucks from Crown Ford and almost bought the 3rd however after this experience I don't think that will happen.


Saying Good Bye to Dumbo

4.8
Em jay on 03/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

"I could not ask for a better Team".Exchainging Dumbo had been on my mind for a while. Dumbo a F350 Tuxedo Black Lariat SuperCrew Dooley. Yes I am a girl and it was my truck. I let Pedro and Dwight know about my intentions. They called me up everytime they saw something that they thought I'd like. Well when I finally went on the lot I spent 3 different days sitting in every vehicle I thought I might like, Explorers Edge and F150.I have no idea how they put up with me. Test driving, or just wanting to get in and out of the vehicle orsitting inside with Pedro figuring out is the LADY could understand me. The computer lady that is.To make a long story short the one vehicle I liked I thought it might be to pricy for what I was looking for.Robert came in the picture. They all agreed they wanted for me to be happy leaving Dumbo behind.Well I m riding a beautiful Ruby Red 2015 F150, the Lady understands me perfectly. I can get in and out without any problems. I thought Id miss Dumbo the truth I really dont.Pedro, Dwight and Robert you are the greatest!!!! I am so so happy and Im getting many compliments.So Muchas Gracias!! Thank you very very much and God Bless you all.Oh yes there is one missing star, this is not a reflection on any of these gentlemen or even their service department. You are out there, you know who you are and you know what you did.Keep up the great work, even better the second time aroundMary Jane Kerr


My dream came true with Jim wallace

5
Ladydd on 03/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On march 16 /2015 I will never forget this day Meeting Jim Wallace . he is one awesome sales man and I would recommend to ask for him . He is a Pleasant and very honest and has a lot of patience . I will never forget this day lol I was only suppose to be out getting a Ham for St . Patricks Day , instead I come home with a Beautiful white Dodge Charger :) Its been 6 years of me not having a Car . Thank you jim for making my dream come true . I am blessed and so Grateful you were the one that sold me the car . its Beautiful , I love it :) may God Bless you many sales ahead :) you will not regret buying a Car from Dodge of Fayetteville . Go to dodge and make your dream come true with Jim Wallace . Ladydd


Crown Ford Service Department

5
Winston on 03/18/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Crown Ford Service Department staff is extremely proficient and polite. I brought my truck in for service and it went into the shop at my scheduled appointment time and was returned to me within the time I was quoted. Great job all around, I would definitely recommend them to anyone.


A pleasant experience.

5
Clyde G hodges on 03/10/2015

Customer Service: 5.0 Overall Facilities: 5.0

I brought my vehicle in for the annual vehicle inspection at Crown Ford. They took my keys to the vehicle, showed me to the customer waiting area where there was coffee, magazines, and the morning news on TV. In approximately 25 minutes later, the vehicle inspector came to where I was setting drinking coffee and handed me my keys and the inspection paperwork. He then walked me to the cashier's cage where I paid for the inspection and left. All before my cup of coffee had started to cool. I thought that in itself was pretty cool. Thank You. I like this dealership. They have always treated me like a friend.


Crown made me feel like a King!

5
BK on 03/09/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark helped us find the perfect vehicle for our family! He was honest and answered all our questions truthfully. No high pressure sales. A very calm and pleasant buying experience. Highly recommended!


I love this dealership

5
Benndunk on 02/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is one of the best dealerships in fayetteville. They take care of you and make sure you get what you want. I would definitely recommend others.


As always Rebecca is AMAZING!!!

5
detria burger on 02/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am not quite sure if it is sad or amazing that when I call, Rebecca knows who I am or when I leave I am always hugging her? She always gets my issue taken care of very quickly. She is always professional, courteous and friendly! I am a Realtor so my car has to be on point at all times and with Rebecca on my "team" I never have to worry! Thank you again for being the amazing you Rebecca!!!


Just Awesome

4.8
ravensMOM on 02/25/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As usual, the staff at Crown Ford did an excellent job taking care of my "baby". I've visited them on several occasions and every time, the customer service is on point. You guys ROCK!!!!!


Geat Service

4.3
Bob Ives on 02/20/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The usual excellent service from Crown Ford. I had the 60000 check up complete on February 16th. The work was completed guickly and I was on my way completely satisfied within the hour.


An excellent dealership

5
Jerome | LA on 02/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Many thanks, Pete, for a continuing stellar experience, beginning with the effortless purchase of our new 2015 black-on-black Ford Fiesta SE at a truly unbeatable price a few months ago, to the post-sales followups and the first service a short while ago. The personal, professional and gracious way with which you and your good people continue to take care of us is beyond impressive. As a world class dealership, I could not recommend Crown Ford in Fayetteville more highly. Thanks so much! JA


Excellent across the board!!

5
Cokebottle22 on 01/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the most wonderful experience with crown Ford. My sales rep Moses went out of his way to pick my car up and assured me that I was in good hands. He was patient and very thorough when explaining the details of my new purchase. Thanks so much for making my new car experience an awesome experience. You're awesome!! Looking forward to upgrading to the escape titanium in 6months??


Great experience!

5
Mary on 01/24/2015

Customer Service: 5.0 Quality Of Work: 5.0

We bought a new Ford Excape in Dec. of 2014. We are enjoying the vehicle. Thank you Cari and Dwight for all your help and patience helping us find a vehicle with all the features we wanted.


Great Shopping Experience

5
Janet on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a new Focus, and since I had a good experience at Crown Ford nine years ago, I went back to them. I drove in and said, " I want a new Focus, only this one has to be blue." They took me to look at one on the lot, but it had features that I did not want. After determining what features I wanted in my new car, they put in a search for it, and found one that met my criteria. They let me keep the blue Focus that I didn't want as a loaner until my car came in. My car came in two days later, and I am now a very satisfied customer.


Great experience

5
Gordo22448 on 12/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a 2013 Nissan Sentra totalled recently. My salesman, Moses, worked with us, was very patient with us. The whole experience showed how organized and also how much the team there work together. We are enjoying our new Ford Escape very much and thank you.


Great Experience

5
Kenny McDougald on 12/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a bad experience with a competitor here in town and came in to just complain about it. Mark Linsangan listened to my complaints and said he could get me in a brand new car with a much better interest rate than I had gotten from the other place. Long story short.....he got me into a 2015 Fusion and was able to get me a 0% interest rate!!! I am still waiting for it to sink in. I just got my 1st brand new car!! My family loves it as much as me and as soon as the wife decides to trade her car in we will be going right back to purchase another Ford from Mark and the Crown Ford team.


Great Experience!

5
christopher.mccollum on 12/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently totaled my Mini Cooper so I started car shopping. Being a military member I went through USAA to shop. Crown gave me the best price around through the USAA service. They immediately called me and offered to set up a viewing time with no pressure. I came in found the car I wanted and they let me take it home overnight. The next day I came in to get the car and told them I already had a great financing rate through USAA. They asked if they could run my credit and they got me the best APR I've ever had by far. Phil the salesman was very nice, straightforward, and very honest which is important in my book. I didn't want any of the extra warranties or things like that and they honored my requests by not pushing them on me. Overall this is the best car buying experience I have ever had, and I will gladly return to Crown in the future!


I bought a Pre-owned Fusion

4.7
Robert Meeker on 11/11/2014

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kudos to Susie who did a great job. I enjoyed negotiating with Nelson and Dan got me through the paperwork. It was a little over two hours to see the vehicle, test drive it and purchase it. The process works and the people were very helpful and friendly. I did not rate Customer Service or Quality of Work as I did not experience any service or work requests.


Purchased 2 vehicles

4.6
tuso on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Great team, they will take care of you and make your car buying experience a good one. felt more at ease at this dealership than any other I have visited.


Crown Ford Quick Lane experience

5
coffinj on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I utilized Crown Fords quick lane service on Sat 18 Oct 2014 for an oil change and as usual they were outstanding. The service tech advised I needed a brake fluid flush and I was skeptical at 23000 miles, however given the history of the vehicle he was correct. After the service I noted a significant improvement of the performance of my brakes. Great job and thanks for putting up with a cranky customer!Jim


Buying Experience

4.3
SARGENTO on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Was truly impressed with my overall shopping experience. Crown Ford by far has distinguished themselves above the rest. I experienced an awesome salesperson that helped me from start to finish in selecting the right truck for my needs. She was never pushy and understood exactly what my needs were. The entire Ford team was able to work with me and get me the best savings ever on a vehicle. True professionals! Again Thanks to ALL, I will definitely recommend your services to all my family and friends.


Extended Warranty and Service Lane

2.8
james.e.barker on 10/07/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 2.0

My wife and I have been with Crown Ford for the past 12 years. We have bought our last 8 vehicles with them. We currently own a 14 Fusion SE and 13 Escape Titanium. Back in Aug 14, my wife and I took our vehicles in to have them serviced for the oil. While there, we decided to buy an extended warranty for my Escape as it had 30,000 miles on it. The finance rep took out check and provided us with a copy of the paperwork. The following month, September 14, I took my car in for its 35,000 mile service and oil change. I was greeted and told the wait was only 45 minutes. I waited in the lobby and later the service manager approached me with my vehicles Air Filter and Cabin Air Filter. Both we're in need of replacing. I asked the rep how is it possible that my Air Filter needed replacing so soon, since I had just had it replaced back in May of this same year at the dealership. The Air Filter had 2 pieces of long leaf pine straw on the interior of the Air Filter (I'm ASE certified mechanic as a reference point). The rep explained to me that there a lot of factors that could cause the Air Filter to needing replacement. I opted not to get the replacements done at this point. I drove to the nearest auto parts store and bought both filters. Upon returning home, I found several issues with the supposed repairs/services that the quick lane hand done. My Air Filter for the engine is in a protective housing of a lower and upper unit. The two units (housing) are held together by 4 bolts creating a seal around the filter to direct airflow over the exterior of the filter. The Filter itself was not mounted at the base, meaning debris could enter into the engine. Along with that, 2 of the 4 securing bolts we not mounted, leaving another separation in the housing allowing air to flow into the engine unrestricted/filtered. Also, of the 2 bolts that were actually in place, one was stripped out and the other cracked the lower housing mount (cosmetic). When I removed the filter and inspected it, it was wet and again had pine straw debris. Had this debris actually made it into the engine, I would have been in need of major repairs and not covered by warranty since mine was never processed. After returning home, my wife and I discovered we have not been charged for the extended warranty. We were balancing our check book when we realized the check we wrote for the extended warranty back in Aug 14 still had not been cashed (now over 5 weeks since we bought the policy). I called Crown Ford and inquired with the finance department. They told me I needed to call Fidelity Inc about warranty questions. I then called the Fidelity immediately, which their customer rep told me I was not even in their system. They stated that the dealership had now processed the application yet or they would have my information. My vehicle at that time had over 35,000 miles meaning my factory warranty has now been expired. I called Crown Ford back again and the receptionist transferred my call to the finance department to get this matter resolved. I was unable to talk with a Finance Rep and left a message for a return call (this was a Thursday, about 1130 to 1200 hrs). On the next day, Friday at 1300 I called the dealership again trying to get my warranty issue resolved which ended in me leaving another message on voice service for a return call. On the next day my wife and I called from separate numbers asking to speak with a rep in the finance department. Again, we both got voice mail. On Monday, my wife and I repeated the process till she was able to get through on that Wednesday, 5 days after we started. At this point we called out bank to put a block on the check (banks charge for this) and cancelled the contract for the extended warranty since they (Crown Ford) had no interest in calling back a loyal 10+ year customer. On the same day I wrote to Crown Automotive Group telling them this same information, in the hopes that the issues would be addressed (I'm not looking for handouts, but keeping a customer informed of services provided). Here is it a week later and no feedback from them. I can only assume communication with the customer is NOT A PRIORITY with the company from its leadership to lower level employees.My wife and I will still own Fords because they make a great product, but we'll no longer do any business with any portion of Crown Automotive Group. Lastly, i'll be sure to post this with the Better Business Bureau as well. Good luck should you decide to do business with this company's current management team.


After the sale....

2.2
silkelements on 09/25/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 5.0 Overall Experience: 1.0

Went to the Dealership to look at a 2006 ExpenditionEB that I saw on-line. Tha SUV was nice, and for the price, I was impressed. Russell was my salesperson, and he was very nice. We took the truck for a test drive. The cigarette lighter was missing, and I told Russell that I wanted that replaced, and he told me that was no problem. As we were coming to the end of the test drive, I noticed, that there was no gas in the vehicle. Russell said that he would make sure that the truck has a full tank of gas. Everything is good. So I purchased the vehicle that Saturday. I didn't take it with me because it had to be detailed. Was told that it would be delivered to me on Sunday, but that didn't happen, but no worries. So now we get to the problem. They brought the vehicle to my home because I was at work, and had no way to get it home. That was nice. So when I got home Monday I could not find the mats, but I did on. So Tuesday morning excited about driving my new SUV not. They brought my vehicle to my house with no gas. I mean the needle was behind E. I was like D-M. And no lighter. And sometime between Saturday and Monday, the Tire Pressure Monitor Fault code is blinking. So you would think that before they delivered the vehicle they would have reset the code. So I called Russell my salesperson about the issues with the vehicle, and he assured me that all would be taken care of. That didn't happen. So now it's Wednesday morning, nothing. I called the dealerships, and I spoke to Tony, the sales manager, and I explained to him about my dissatisfaction about my vehicle. And Tony told me that someone would come and pick my truck up from my house, and take care of my concerns, and told me that he would also give me another full tank of gas. So I took him at his word. No one came by to pickup my truck Wednesday. It's Thursday, no came by to pick up my truck. No phone call, no anything. So may read this and think this is no big deal, but it is. You buy a vehicle. You are told that things will be done to the vehicle when you buy it, You pay your money, and that's what you expect. But you get nothing but lies from everyone you speak to. But you got my money. Tony, and Russell told me that my issues were going to be fixed, and I'm going to hold you to it. But what I'm not going to do, is keep call everyday until it's done. Because it should have been done by now. Tony's word right now, means nothing, because him lied. So my next step is to speak to the GM. And if I don't get any satisfaction there, than I will take the next step. Crown Ford should really be ashamed and how they have treated, and lied to me about this matter. SHAME on you.


Sales people provided a most enjoyable experience.

4.7
Jim B on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Everyone I interacted with during the purchase process was extremely professional and curteous, especially Paula and Mark Linsangan.


Great customer service

5
jayda.bee on 09/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my very first brand new hybrid from this dealership. I knew I wanted to get a hybrid but I wanted to do my research so I visited 3 dealerships around here. I ended up buying my car from Crown Ford because of the professionalism of the sales people who work there and because of the price they gave me. They went above and beyond to make sure I get all the features I wanted in my new car for the price I felt comfortable with. Terry Holland was the nicest person who had an answer to all of my questions which I had a lot of, by the way. He helped me out with everything I needed assistance with. I got a good deal on my new car. If u don't want to waste your time don't go to the other dealers go to these guys. I visited 2 other dealers and this place was the best by far in terms of professionalism and value for my money. I highly recommend this place.


Tony's Opinion

5
awf1959 on 08/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Josh was very thorough and cooperative. He tried to work with me in every area that I had issues in. He was the only rep there at the time. He should have been provide with adequate help but he handled it well.


Great services

5
Tcoach on 08/04/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came with coupons and they found more savings for me. That I appreciated.


Wonderful from start to finish!

5
laura.a.long.96 on 07/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with Crown Ford. Phil Faircloth is a wonderful person and went way above and beyond for us. They gave us the best deal in town on our trade-in and worked very hard to get the exact truck my husband wanted. Very military friendly and very thorough. We will be buying all of our vehicles from Crown Ford from now on. Stop by and ask for Phil if you're in the market for a new or used car, he was fantastic!


Me Dwight's team !

5
Stanley long on 07/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Me. Dwight's team are professionals. I appreciate very much how they stop what they are doing to make you feel like a valuable customer and a friend.


Buy the Best from the Best!

5
Darkeyes27 on 07/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best friendly professional people! Started with an inquiry online for a new SUV and a prompt courteous phone call from Erica. Met with her the next day to look at the vehicle and take it for a test drive. Gordon took over and all was fantastic from start to finish. While waiting for paperwork, everyone asked how I was doing and treated me like an old griend or family.John Sapp handled the finance and got me a fantastic deal. If you're thinking abot a vehicle stop here and go no further! They have a new loyal customer!


It was a pretty decent experience

3.3
Drew on 07/03/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 2.0

Crown Ford was easy enough to get along with, the buying process was simple. We just couldn't come to terms on the price of the vehicle so I wasn't able to get the truck I wanted. I only dinged the facilities because they used department is inside of a temporary trailer and we were all lumped together. Their main building is clearly under construction so in a couple of months I'm sure they will have great facilities.


love my new mustang

4
paul Taylor on 07/02/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 3.0

First of all the staff was all polite and very patient with me. I was unsatisfied with the selections that were available to me and the fact that they could not find the vehicle i wanted but what was really great was how thestaff was willing to help put me into a car that i would be satisfied with and willing to do whatever it took to get me into that vehicle. My sales man Bryan was awesome and Pete and Jerry are really great guys. I would send any of my friends and family to see these men any day.


Prompt Accurate Service.

5
bodyfam on 06/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything was great, from the check-in through paying the bill. I was kept informed on the progress of the service and ETA for completion. The bill was less than I expected.


Crap Dealership

1.6
jim.zajc on 06/14/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

I will never step foot or recommend anyone to go to Crown Ford. The general manager is a honest any politician who does not know the definition of transparency, or his people. By the way Ohio State is the Buckeyes not the Hokies. Kevin Johnson who tried helping us did a good job but like I said I will not recommend this dealership. They do not listen to what the customer says and to me that is not good customer service. Very dissatisfied and they have made my decision to not include them in my car buying experience.


thanks

5
jessme521 on 06/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a new explorer and had a wonderful experience. My entire family purchases from crown ford and I will be sending Gary's name out to them. He was great at explaining the safety features which are super important being I have little ones.


Poor Customer Service by Gordon Zurbrick.........

1
tsmalley02 on 06/04/2014

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I had been looking at Ford Mustangs online for several weeks and received almost weekly phone calls from Gordon Zurbrick to come in and see what they have. I told him the price I was looking for an that it didn't have to be new (slightly used was ok). He assured me several times they had a lot to choose from. I asked him specifically if I needed to make an appointment to come see him and he said "No, just ask for me specifically or other sales rep will try to sell to you". So I went in and asked for Gordon Zurbrick specifically. When he came out (after about 10-15 mins) he had no idea who I was and acted completely bothered to have to show me some cars. He quickly said he didn't have anything in my price range and pasted me off to a used car salesman on the lot. The second sales man was horrible as well. Acted completely irritated and bothered to have to show us some cars. He took us to a lot across the street and behind the shop to look at a car that he wasn't able to find. My daughter fell in the parking lot (behind the auto repair shop) and torn her knees up pretty well and he hardly blinked an eye. He did get her a Band-Aid and asked to appraise our current car. After he appraised it he parked it on the other side of the lot and gave us a very low ball offer for the car. This is by far the worst customer experience ever!!


Memorial Day to remember!!

4.7
Drillsgt B on 05/29/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a 2010 F150 C/C, Darryl Upchurch was an awesome salesman, have purchased 4 vehicles from Crown, it keeps getting better!


Great sales staff. What a wonderful experience.

5
Enoch Moses Sisk Jr. on 05/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a 70 yom, have bought a few cars in my life, when I walked in your dealership I could feel the welcome even before I was greeted. I spoke with Mr.Tony Perez and was introduced to Mr Lance Le. I was advised that he would be my agent today. We looked over the lot and we finally found the truck I fell in love with, F-150 extended cab. Mr. Le was very helpful and patient, The experience was very painless, from the start from looking to the finance. Thank you Mr. Perez and Mr. Le for making this a wonderful experience. I tell all my friends about the wonderful treatment I received, I would recommend you to all I meet. Oh yea the pop corn was great to.


Service Review

5
FDflyer on 05/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I rated this dealer/service with an overall 5.0. I have lived in Fayetteville for nearly 30 years and have had business with many vendors and dealerships. This experience was the best, top notch and enjoyable. Straight A's for Crown....Attaboy's to all.


My Experience

4.8
blandwflavor on 05/17/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience with Crown was good . I felt they were fair and honest. I came with my own financing and the process was painless. I came with the intention of buying a used car, but after the rebates, realized I could actually purchase new for not that much more. A very nice young man, was my Sales Person, who introduced us to Jerry. Jerry helped seal the deal. My Husband and I was very pleased.


Best truck at best price

5
Shazaam on 05/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the time I walked in to Crown Ford until the time I walked out, they are so willing to help. Not only do they make sure you are in the vehicle that you really want, but they give it to you at the best price. I checked about 4 different dealers and no one came close to the price Crown Ford gave me on my F150. It's exactly what I wanted and thought I was going to pay more. It was a very pleasant car buying experience.


Always helpful and professional

5
Bruce on 05/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Never had any issues. Always a pleasure. Thank you for all that you do


Jerry's Team has got class!

5
Brian and Susan S. on 04/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My family recently suffered a financial crisis, when our recently new car was totaled in the last snow storm. As if the economy isn't already bad enough for everyone we were rebuilding our credit with the previous car. To purchase that one we had our jobs over 10 years ea. my wife and I at the same institution. We had a down payment of just over 2k from a death in my wife's family. After the total of the car in question we had a gap that we are still responsible for and are working out with that credit company but, after three other dealers wouldn't talk to me after a credit check at the other suposed "Good, Bad, or No, Credit--No, Problem Dealers" Then I made a simple queary on their web site and was invited to come by the dealership and before I knew it I had asked about a car that was 5k less than the last car I had been turned down for by a lumberton dealership. Pete at Crown Ford asked me to come in. Then I met Jerry and Ryan who were my sales team. I told them my story of woe that that despite the loss of our only car. We didn't have anything but our word to put down for a car and wouldn't you know it. We left with a bran new 2014 Focus SE. I can't thank you all Jerry, Ryan, Jack and Josh. you were all a real bunch of classy guys and I would most certainly reccomend you to my friends and family and trust that you would be as honest and sincere as you made me feel. Thanks for helping us get started to get back on our feet once more. Brian and Susan S.


Fast Routine Maintenance =)

5
Samantha Deason on 04/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ford sent me an email reminder to keep my warranty valid by having the routine maintenance done at the dealership (oil change, lube, and tire rotation). I am a teacher and it was only feasible for me to go at the end of the day. Due to the extended hours of the service station (which I discovered by calling the dealer that sold me my car) I was able to bring my car in at 5 and get out in about 45 minutes. The best part was the comfy chairs in the seating area connected to the service station and the fact that the time was exactly what the service person estimated for me =)


Great place...I would go back

4.8
shanejamal on 04/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The people are great! The service is exceptional and very professional. They are patient, not pushy at all, and offer great info about the vehicles. I never felt pressured or forced into something I was not interested in and I felt like they were definitely trying to help me get what I was looking for. You will be pleased with your experience there if you decide to do business with Crown.


Great People,

5
Greg V on 04/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a 2014 Mustang GT, They went out of there way to make us happy. You guy's ROCK.


Dwight and Dan helped me a lot to get a very good...

5
Bgholston on 03/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dwight and Dan helped me a lot to get a very good interest rate. They took their time with my son and I and helped answer all of my questions thoroughly. I had excellent customer service and am very satisfied with my purchase and experience. #1 service and highly recommended.


Service Department

5
Tony on 03/11/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joe Johnson and his staff (Daniel and Rob) are consummate professionals. My 2012 F-150 had mechanical problems with the keyless entry and rear defrost. It took me several trips to the Service Department before the problem could be duplicated by their technicians. Joe Johnson ensured I was taken care of whether it was a ride to and from my job or a rental so that I was not without a vehicle. Joe Johnson took the time to personally evaluate my situation rather than delegate a subordinate to due so. I have never been treated better by any other head service manager or staff in all my years of having my vehicles serviced. Joe Johnson truly cares about his customers. He is an example that others should emulate because he leads from the front. Crown Ford will always be my first choice for service as long as Joe Johnson overseas this Department.


I just wanted to say thanks to Gordon Zurbrick. Gordon...

5
ASanchez3393 on 02/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to say thanks to Gordon Zurbrick. Gordon helped me search for a truck that would fit my needs. After a week or so of searching I had to put my truck search on hold for about a month because my wife and I decided to buy a house. Once we were all situated in our new home I went to Crown Ford in Fayetteville and asked for Gordon. We spent several hours test driving both new and used trucks and after hearing my likes and dislikes about all of the trucks we drove Gordon knew exactly what I was looking for and took me to a truck that was exactly what I was looking for. Gordon was a very helpful and patient salesman and I greatly appreciate everything that he did in helping us find our new truck. I also want to say thanks to both Steve the finance guy for getting me a great rate and Ashley Munoz for assisting with getting my truck titled and registered in Ohio, which saved me the headache of dealing with the BMV. I will definately be back when I am in the the market for another new vehicle. Great job all!


IT WORKED OUT FOR ME JUST FIND. THEY ACTUALLY LOWER THE...

5
PR4UNF on 02/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

IT WORKED OUT FOR ME JUST FIND. THEY ACTUALLY LOWER THE PRICE TO MEET MY NEEDS. JOSE AROUSE CALLED ME AS PROMISE WITH GOOD NEWS FOR ME.


The main reason why I rated this dealer 5 stars is the...

4.8
mlbrummett61 on 02/04/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The main reason why I rated this dealer 5 stars is the salesman answered all questions but most importantly was not "pushy". Entire sales process was friendly and I would recommend Crown to my friends without hesitation.


This is the third time that I have bought a vehicle from...

5
duelster on 01/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third time that I have bought a vehicle from Crown dealerships and I would have to say that these guys at Crown Ford went above and beyond for me and my family. We had suffered a tragic loss in my family and these guys wasted no time helping us out when we really needed it. They were able to get us into another vehicle at a great price and were extremely courteous at the same time. The professionalism and promptness of these guys is nothing short of excellent. As long as I live in this area (and the time comes for another vehicle purchase), it will definitely be a Crown dealership purchase. If you guys at Fayetteville Crown Ford see this, we'd just like you to know that we are extremely appreciative and would just like to say "thanks", one more time. The Dooley Family


Outstanding service at Crown Ford

4.5
Joel L on 01/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Joe Ducan was my sales rep. He did an outstanding job showing me the truck I wanted and eventually bought. He was knowledgeable on the truck systems and was happy to share his knowledge with me. If he didn't have an answer to a question, he immediately got the answer for me. Joe is an experienced, professional, low pressure salesman and I will recommend him to my friends.


Richard introduced us to Jerry the sales Team Leader who...

5
xxcessus on 01/20/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Richard introduced us to Jerry the sales Team Leader who oversaw the purchase from start to finish. The whole team were marvelous and took care of all the details of our new purchase. From Terry who ensured that we were satisfied in every aspect of the sale, coupled with Jack who oversaw our complete satisfaction. Susan completed the sales paperwork very professionally and ensured we were fully aware of all the details.We can highly recommend Crown Ford of Fayetteville and feel if you are in the market for a car then this is definitely the dealership to visit. A special mention for Jerry and Terry whom we primarily dealt with and had our satisfaction as their number one priority.Thank you Crown Ford


I don't remember the technicians name whom I would...

4.8
trishalee2014 on 01/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I don't remember the technicians name whom I would love to recognize, because he was so patient and funny. Either way, I've been in there a couple of times and they always take care of me. I've been taken advantage of before & lied too. They seem to be straight forward and willing to help as much as they can. I definitely trust them!


Great experience

4.3
New CMax Hybrid Owners on 01/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

We purchased a Ford C-Max from Crown Ford of Fayetteville as a result of their response to our online inquiry. The dealership provided us a competitive price on the exact car we were looking for (over the phone). We traveled over 250 miles to purchase our car, and found the dealership friendly, knowledgeable, and determined to complete our purchase process in a very short period of time. The price we were quoted online, was exactly the price we discovered when arriving at the dealership -- and the car is great! As we drove to this Ford dealership, we passed many other Ford dealers -- none of them offering the same car or a car at the price we found in Fayetteville. We are glad we took the time to come to this dealer. It's been 13 years since we purchased a car -- I never thought the process could be as simple as this dealership made it be for us. Glad we came here!


Customer loyalty is not too high on their list of...

1.2
SMO116 on 01/01/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Overall Experience: 1.0

Customer loyalty is not too high on their list of strengths. We were told by Gordon that he would hold an F-150 for my husband, who had designed the truck and had it delivered to Crown Ford. We were waiting on orders to find out if wen were staying in the United States or moving over seas. We were assured over and over again by Gordon that we would be able to buy the truck as soon as we got word on our orders. The day we found out we were staying in the states we contacted Gordon but he was off of work that day due to it being his birthday. Because we had worked with him so long we wanted to stay loyal and purchase it from him instead of another salesman. We decided to call him the next day and let him know that we were going out of town on post-deployment block leave to visit family and would be purchasing the vehicle on December 30. Gordon told us that wasn't a problem and he'd be ready for us when we returned.We called him on December 30 as we were heading back in to town and let him know we would be in the following day at 3PM to purchase the truck. Again, he said that it would be no problem and that he would see us the following day. The following day we receive a phone call at 10AM from Gordon letting us know that "for some reason" the truck had been sold. This was the vehicle that my husband had designed overseas while he was in Afghanistan, waited for, test drove and then TOLD the dealership we were going to purchase on December 30th.I spoke to a sales manager and there was not a bit of remorse or even an attempt to help remedy the situation. I was told that I should have put a deposit down on the vehicle- I was not actually told that I needed to put down a deposit on the truck by Gordon, our salesman. If I had known that was necessary I would have done that! We were repeatedly told that the truck was ours, the keys were in Gordon's control and that he would make sure no one touched the truck.We were beyond upset at the terrible loyalty and customer service. We instead called over to Lafayette Ford, in Fayetteville, and we were assisted by a salesman who looked in the Ford inventory in the state of North Carolina and surrounding areas. He found my husband's exact truck (different color) and is having it sent here to Fayetteville for him. We also got a better deal. I do not recommend Crown Ford.


The reason I went in was to get my tire fixed because it...

4.4
jvterry1985 on 12/03/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The reason I went in was to get my tire fixed because it had been giving me problems the customer service I was given was vary good they were polite and helpful and although they could not fix my tire I was able to get it replaced I had been to crown ford several times for service and the people at the front desk have always been nice


The experience me and my wife had was quick and went off...

5
brittanycoad on 11/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience me and my wife had was quick and went off without a hitch plus they got a better car for better interest thanks!


Of all the dealerships I've been to, Crown Ford of...

4.8
KJK86 on 11/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Of all the dealerships I've been to, Crown Ford of Fayetteville outdid every one by far. The salesmen were knowledgeable, treated me kindly and with respect (which doesn't happen often for women when buying a car by themselves), and went above and beyond to take care of me. I went in having my own financing secured, knowing the value of my trade-in, and told them the exact vehicle I was there to buy. Never once did I get the typical run-around about looking at other options and I was given more than a fair amount for my not-so-great trade in. When I test drove my Jeep, it had just been brought in and was not cleaned or conditioned at all. In one business day, they managed to thoroughly clean it to my standards, as well as took care of any minor issues I had concerns with - and even more, they put all new tires, brakes, drums and rotors on for me. Dwight, the internet sales manager, is very personable and even talked with my children rather than ignore them like some other dealerships in this town have done. Justin was my actual salesperson and he was just so nice and enjoyable to be around. He was patient with my millions of questions, as well. Josh, in the finance department, was very humorous and knowledgeable and just made the whole experience feel like a fun one rather than a task that needed to be "gotten through." He went as far as to give me helpful advice concerning finances as a whole, information that he did not have to do as part of his job, but just to be a helpful person. Beyond that, when there was a snag with my insurance papers being faxed, and I had to make two extra trips to the dealership in the first week, I was offered extra gas in my vehicle for the trouble. THAT is customer service - lending a helping hand even when the problem wasn't caused by them. Crown Ford and its employees are far superior to many other places, particularly in a military town where taking advantage of military members is common. I highly recommend this dealership to anyone and everyone.


Decent people to do business with; highly recommend...

5
sullivanhayes on 11/03/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Decent people to do business with; highly recommend others consider Crown Ford when looking for a new or used car/truck. we will buy a full size pickup within 18 months, and will go to Crown Ford again so they can compete for our business.


I was updated often on the status of my vehicle service. ...

5
Jeff2012F350DRWdiesel on 10/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was updated often on the status of my vehicle service. The service manager, shop manager, mechanics all have a sense of ownership in the shop. Everyone has a great attitude and makes me feel welcome. All my questions were answered without hesitation, time was taken to explain in detail. I know they appreciate my business. It is great to see customer service is still alive and well at Crown Ford of Fayetteville.


To Crown Ford and Pete Macey! We just want mention...

5
Jesusm73 on 10/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

To Crown Ford and Pete Macey! We just want mention the great experience buying cars with your dealership. Salesman Gordon Zurbrick was great and Finance Manager Nelson Amaro was exceptional. The best experience ever buying in a dealership, we feel welcome since the first phone call until now. Nelson worked with us to make the deal happen, looking for our needs and payments budget. Definitely we will recommend Crown Ford to our family, friends, customers and every place that I go.Note: I just went to the dealership to look with no intention to buy and finished buying two cars in the same month. Thanks Gordon and Nelson!Sincerely, Jesus Rodriguez & Lilian De La Cruz


My wife brought her 2013 Edge in for oil change. She...

4.6
amydon91 on 09/19/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife brought her 2013 Edge in for oil change. She received very good service and the price charged was as good as Walmart and it took half the time. I will never go back to Walmart for oil changes again! Thank you Crown!


I went in on Aug 6 to purchase a Mustang GT that I had...

1
kristam40 on 09/04/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went in on Aug 6 to purchase a Mustang GT that I had been wanting for several years. I got approved if I traded in my vehicle and gave them $5000 cash down. I agreed, transferred tags, got insurance and gave them $5000 cash. THREE WEEKS later, they claimed there was a lien on my title that they were never told BUT they were, they had the paperwork in my file. So they wanted another $2500 down. They didn't even tell me that the deal had been sent back, I found out from my previous loan company that they were trying to get them to take back my loan on my previous vehicle that they had ALREADY paid off. When I went to the dealership, they told me there was a problem with my proof of income, so I got my boss to print out a pay stubb for previous pay period. They made me feel like I was telling a lie. The finance manager then talked to me and said he was resubmitting it with my new stubb and the $2500 would be discussed with the general manager and he should know an answer in the morning. I went home. At 9:30 at night, a tow truck came and towed the mustang out my yard, said I was behind in my payments? Who told that lie, when my first payment wasn't due yet? they didn't call me to tell me anything just had repo men DRAG the mustang up my driveway, alarm going off and lights blinking all through my neighborhood! I had no way to my job the next day, and no one from the dealership had tried to contact me at ANY time! So I now have my trade in back, because ALL OF THE SUDDEN the loan company that had a big fat APPROVED on my paperwork had all of the sudden denied me and they didn't even ATTEMPT to try another company. The finance manager didn't even talk to me, he sent a SALES TEAM to tell me and sent me on my way. The whole time they acted like they had no idea of what was going on...Then they just basically said, owell now please leave...I will NEVER go back to that dealership and will NEVER recommend it to ANYONE PEOPLE BEWARE or they might tow your new car too in the middle of the night!!


I purchased two trucks (an F-150 and a Ranger) from Crown...

5
chiefkeith on 08/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased two trucks (an F-150 and a Ranger) from Crown Ford in December 2008. I thought I got a great deal, was treated well, and the service department treated us well. Two years later, they called and we worked out a deal where I traded in my 2008 model for a new 2011 model. Again, we got a good deal, great salesman, and the service has been great. I just replaced my F-150's two rear tires for $480. They checked out my alignment, and showed me it needed no adjustments. This was a $75 service they could have cheated on but treated me honestly. As long as we own a truck, we'll get it serviced there and buy any future trucks there.


I was treated with respect, they didn't try to take...

5
michaeldeldo on 08/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was treated with respect, they didn't try to take advantage of me, and were willing to compromise for a deal. I was very happy with the service and personable attitude of the employees. Also, afterwards, their customer service is very good and I brought my car in and one of the managers personally met with me to discuss any needs I had and how I enjoyed the car.


Great experience

4.5
Mac on 08/11/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Great experience, was contacted in great timely fashion, and got the deal I wanted without taken up all of my time.


Have been going to Crown Ford many years with my Ford and...

5
jlposton on 07/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been going to Crown Ford many years with my Ford and Dodge Van. I always receive the best service I have ever had. I am an older senior citizen so have been to a lot of service shop, but this is the best. Greeting is a big thing to me, when I pull up , someone comes running to help me. No waiting lines, they listen to my problem then fixes it. When finished they explain what it was in down to earth terms. Great bunch of people.


The finance department did not listen to anything I...

1
Richarddc87 on 06/18/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The finance department did not listen to anything I wanted to say. Plus I had talked to the gm earlier in the day and the gm told me that he had a buyer for my sub. When I arrived he had left for the day. I tried to explain. What the gm had told me. They acted like I was crazy and I didn't know what I was talking about. So with me and the wife fed up we just got up and walked out.


Donnell greeted me with a warm welcome, asked me the...

5
Dlee53 on 05/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Donnell greeted me with a warm welcome, asked me the reason for my visit and proceeded to tell me the approximate time it would take to complete the required service. Upone the completion of my service, I was promptly contacted, very close the time promised, the truck was nicely detailed and parked where it was easy to locate. When I pulled up, Donnell greeted me again, and guided me to the place to settle my visit. He thanked me for using the "Quick Service" department, shook my hand again, and went back to work.This was an Oustanding experience with the service people at Crown Ford. I will definitely used them for all my servicing needs.Sincerely,Dr. Delmar I. Lee, Ph.D


The Diesel Repair shop is a very professional shop....

5
berniequist on 05/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Diesel Repair shop is a very professional shop. Everytime I go there, Frank and his staff are always friendly and never steer me wrong with my F250. Whenever I have questions or concerns, Frank is always able to answer them and give me advice. The services are timely and if there is ever an issue, they call me immediately to let me know the status of my Truck. I only trust my F250 to Crown Ford Diesel Shop and they will continue to get my business until the Army moves me elsewhere. Thank you Frank and the rest of the Diesel repair crew.


Ford dealerships have always treated me and my family to...

4.6
rcpierri on 04/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Ford dealerships have always treated me and my family to great service, not just at Crown in Fayetteville but in Ohio also. My experience with Crown Ford has been equal to if not better than my first Ford purchase years ago in Ohio. The service department is very professional and always friendly. I have and will continue to recommend the dealership and the service department to my friends here in Fayetteville.


I arrived, was greeted by Mr Stewart, explained what I...

5
DonP8485 on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I arrived, was greeted by Mr Stewart, explained what I wanted, he advised me of a couple of other needed services, and I was out in 10 min. Mr Stewart called and advised that I had a nail in my tire, and they repaired it. I was notified when my vehicle wasd ready. I arrived to pick up my vehicle and it had been cleaned and vacumed. I appreciate the quick service, attention to detail, and the way I was greeted by Mr Stewart. He acted in a mannewr that he actually enjoyed his job and was willing to do it the best that he could. Very professional.


Horrible experience! My husband and I wanted a better...

1
Mrs. Dewberry on 04/06/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Horrible experience! My husband and I wanted a better second car since the one we had wasn't safe for our daughter so we came to Crown Ford. We found a fusion we really liked. Our sales lady, Juanita, was knowledgeable but that's about it. We weren't notified of what was happening with the car deal we were shuffled around and pretty much kept in the dark. The finance guy was short with us and complained alot. They made us sign an agreement and then sent us home to see if they could make the deal work in the morning. We didn't hear from them ALL DAY the next day and when we tried to reach our sales women, Juanita, she would NEVER ANSWER. We were avoided and basically thrown around for no reason. And didn't even get the courtesy of a phone call to keep us updated! WORST PLACE EVER! Horrible service. We are now very happy with a Chevy Equinox from Powers Swain off Bragg Blvd. Don "DC" was THE BEST there! Very happy Chevy customers!


Upon entering the dealership I noticed a very friendly...

5
elccisaca on 04/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Upon entering the dealership I noticed a very friendly atmosphere. Everyone there was willing to help me. My salesman was very knowledgeable about the vehicles offered at Crown Ford. He was able to help me to choose the vehicle that was best for my needs. I would highly recommend this dealership to anyone that is interested in a great car buying experience.


This is my second car from Crown Ford ,I just wanted to...

5
sophiaRN on 03/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car from Crown Ford ,I just wanted to look around but ended up trading my Mustang GT CS in which was kind hard for me but I need a little more space since Im a travel nurse. However the sales reps are very nice and helpful . Cheers to Dee Dee and Jerry I absolute love them and I decided to get the Ford Escape Titanium which features i really love and it drives so smooth. Isaac was also great helping to find a vehicle for my son in law and his family. Crown Ford is the place for me and my vehicle needs and future vehicles. Thanks guys.


I stopped in and test drove a 2013 Ford F-150 FX4...

5
meneluasaj on 03/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in and test drove a 2013 Ford F-150 FX4 Ecoboost with no expectation to buy it. The Sales rep, Chris Smith, was friendly and there was absolutely no pressure to buy. After talking with him for a little bit, I decided to see what kind of financing I could get into with every intention of walking away if the payments were going to be more than or in the same bracket as my current truck was. Long story made short, I walked out with a truck that has everything, lowered my payments by $100 per month, received more in trade-in value than what my '09 F150 was worth and was treated with the utmost respect during the entire process. This was my seventh vehicle I have bought through Crown Ford and I've never been let down by them.


I came in to Crown Ford after having poor experiences at...

4.8
RobertKLK on 03/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in to Crown Ford after having poor experiences at 2 other places, and found Tim Crabtree who was nothing more than courteous, friendly, not pushy and listened to me from the beginning to the end. His people skills are great and made the buying experience very pleasant, short from the waiting which had nothing to do with him by any means. I told him what I wanted, what I was expecting and he came through for me from start to finish. He found me a nice truck with a fair price and worked hard to accommodate me. And Susan, who did the final paper work was excellent too, moving quickly yet remaining friendly , courteous and professional until we were done. A good experience at Crown Ford in Fayetteville. Robert K.St. Pauls, NC


After calling Crown Ford the sales person who accepted my...

4.6
Stacy73 on 02/13/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After calling Crown Ford the sales person who accepted my call was very professional. He listen to exactly what I wanted and during my appt. he already had a couple choices for me to look at. After he showed me the first set, I did not like them at all. The second selection was perfect. I loved the first minivan I looked at, and after looking at another one I knew my choice. After the paperwork work was complete (which was a little time consuming) I drove home very happy in my minivan (the first one I looked at and loved). Nolan was wonderful and very professional but not uptight. I would recommend him to anyone buying a car.


Nolan and Chris really did an exceptional job when it...

5
jimmygerman45 on 02/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nolan and Chris really did an exceptional job when it came to finding the right trim and model for my new Ford. Working with my tight budget, and strict wants, we found the perfect Fusion to meet my everyday needs. They treated me with the utmost professionalism in all aspects of the sale and worked diligently hashing out the numbers on the financial end. Crowne Ford was my first and last stop thanks largely in part to Nolan and Chris. I would absolutely recommend this dealership to anyone in the market for a new car, and I will definitely be shopping there again.


$24,116

Mileage: 385

Color: RED

Transmission: Automatic

Body Style: SUV

City: Fayetteville, NC

Engine Type: Intercooled Turbo Premium Unlead

$16,831

Mileage: 53054

Color: BLACK

Transmission: Automatic

Body Style: Sedan

City: Fayetteville, NC

Engine Type: Intercooled Turbo Regular Unlead

$7,499

Mileage: 106905

Color: SILVER

Transmission: Automatic

Body Style: Sedan

City: Fayetteville, NC

Engine Type: Gas V6 3.5L/211

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