Crown Chrysler Jeep Dodge Ram

Crown Chrysler Dodge JeepRam - Buying Process

Their staff is very professional and responsive. Great follow up during the buying process.

Happy Customer

I bought a used Ford F-150. Sales man was very helpful, kind, and was not pressuring in any way. Overall pretty happy with deal. The pictures posted didn't show some of the defects but I have learned that most of the time they don't, so I was ok with it. Sales man did state that when they go through vehicles, they change oil but it was not changed. I called and asked him about it and he said he would check it out and get back to me but he never did. He did call prior to this and mention the previous owner dropped off the owners manual and sales man sent it to me, that was very nice. I was looking for a specific truck for some time and they had the one I wanted, so it is nice to finally get this one. It was a 2 hour drive from where I live so they made it happen for me. I am one happy customer! :)

NOTHING LIKE A 3 HOUR OIL CHANGE

Needed a oil change and the Crown Motors folks at Buick Caddy sent me over to the JEEP store for an in and out oil change. After being told it would be a 45 minute wait, 3 hours later we got out the door. Didn't even give us a car wash or offer us a free $4 cup of coffee. I would not recommend this to anyone, find a new place to get your oil changed.

Easy to work with, excellent condition of car.

The staff was extreme accommodating and were with me every step of the way. I would definitely buy from them again.

Do NOT bring your car here for service....

HORRIBLE customer service... I never write reviews, but our experience is worth you knowing about it. Here's our story. It was diagnosed at crown as a fault in 1,2,5, and 7 (spark plugs). We had that fixed by a local mechanic at a much lower price than we were quoted. It wasn't a week and we had the same issue and the vehicle quit on the side of the road and we were able to get it to crown to be worked on. In the original conversation we had, the woman we spoke to said it would be diagnosed at the very least that day and we would know more about what work we needed by the end of the day. The vehicle was dropped off before noon on Tuesday. Nothing was done or diagnosed that day. On Wednesday, my husband called 3 times and the response was they didn't have a chance to look at it- which now it was 4:30 on Wed. I too called and was then told they could not contact my husband to get approval- however no call was made and that was a completely false statement. So bc "no approval could be made immediately" they pulled another vehicle in that someone agreed to 1500.00 of work. I actually asked how we get on the list to be seen, seeing he said it all depended on if something else came in that would "bump" us. We then were demanding it be seen the next morning- which it was- and we thought we were moving forward finally. They "dug" into it and found the push rod and rocker assembly needed to be replaced and # 7 was faulted again. We agreed to the work, had the work done, and my husband arrived at 5:00, paid the bill, and got the keys so we could pick it up later. He was told they drove it 10 miles and everything was running fine. When we did pick it up, it wasn't hard to see that it was no where near fine. It was making the exact same noise as when we dropped it off. He didn't even make it home before the check engine light began flashing on and off. We called immediately and left a message. No call was returned. It is now Friday and my husband left 3 messages for Mark and none have been returned. In looking at the notes it stated the mds kicked in early so they flashed the PCM and replaced two plugs. So to me the road test was not fine and they knew this. The lack of customer service, quality of work, and overall hassle this has caused is outrageous. To say we are "dissatisfied" is an understatement. It was 4 days of headaches, cash out of pocket, and a truck that is still not fixed. Bring you vehicle somewhere else unless you have lots of money, extra time, and don't really want your vehicle fixed after all.

Overall great experience

I had an extremely positive experience with the dealership. Duane was very helpful. He was receptive to what I wanted and needed in a vehicle. He helped me find something that fit my needs, wants, and my budget. Duane was honest with me throughout the process and didn't pressure me into anything. I'm very happy with the vehicle I got as well as the experience.

One star is too many

Shopped here because I knew one of the sales people so I thought I could trust what they were selling me. Boy was I wrong. I have had nothing but problems. The second I drove my car off the lot the breaks started squeaking. Brought it back, they deduced that the rotors were bad. They didn't replace them but offered to "turn them down" but would not replace the break pads (even thought the break pads were bad because of the rotors). They offered a loaner while they did the work, but it was like someone shaved 13 dogs in the car before we got into it.(Sales people laughed when we mentioned it, said it was the only car not cleaned for the lot.) When I picked up my car the breaks still sqeaked so I had to pay $250 (at a different mechanic, because we were quoted an astronomical amount for their service department to change them) to have break pads changed. Oh, we also purchased the extended insurance...which did nothing in this situation. Plus the service department was saying there needed to be a bunch of work done on it, but as soon as they found out they sold us this car, they were only sure that the rotors needed to be turned. Would not trust taking my car to this mechanic unless you want to pay a lot of money to have things fixed that don't necessarily need fixing. (Either way someone was lieing about needing work or not needing work.) Also, the tired pressure sensor would not turn off. And in the rain my tires were terrible. So I replaced them (this was within 2 months of buying this car) and the tire pressure sensor was broken so they had to disable it just to change the tire. Immediately after we signed the paperwork for the car we were informed it did not come with a spare key, but we could purchase one from them for a couple hundred dollars. I don't know about you, but I've always received 2 sets when I bought a car. (And maybe that should have been shared upfront BEFORE we signed the papers...) I traded in my old car and they were going to take care of transferring the title for me, but I didn't realize I would have to go in there 3 times to resign paperwork for it (misplaced, filed wrong, etc.) each time taking forever (I was not greeted or asked if I needed help or anything). I am very unhappy with the service I have received. If anyone asks I will definitely tell them not to come here. I feel duped and am only expecting more problems with this car because so far its not been good and I haven't had it very long. Already had to put $600 into it for things that should not have had to be replaced so soon.

Treated like a person - not a dollar sign!

I went to several different dealers in the area before going to Crown and noticed a big difference. Other dealers created a lot of pressure and talked highly of themselves or their 'great' deals, which weren't great at all. From the process of setting up a test drive to finally buying a car was very smooth and not stressful. Kim was excellent with finding a time that was convenient for me and with the closing process. Rob was my dealer and he listened to what I was looking for in a vehicle and showed me one that matched my description, other dealers tried to steer me to other vehicles they had available. Rob has been able to show me different features of my vehicle and answer all questions before and after I bought my Jeep. I would recommend anyone to work with Rob and the team at Crown.

Purchase/Lease of Ram 1500 Low Pressure Experience

Scott was a great person to work with. He is very personable and was able to answer any of my questions. We never felt rushed or pressured to make a decision. He was very knowledgeable of the products we were interested in looking at. It was a very good experience.

Great job.

Great job. From the time we walked though the door till we closed the deal. You guys ROCk. We were treated with respect. Mike and all the staff really did gave us the best deal. We will send people that way. Thank you all.

relaxing

very friendly no pressure and i would go back there

New car purchase.

Good experience. Rob G. was very professional and helpful in getting the vehicle we wanted. Overall it was a very smooth buying experience.

DO NOT GO TO THIS DEALERSHIP FOR SERVICE !!!!!!

I went for service and i had questions about my vehicle and the advisor could not answer them so i asked if i could talk to the service manager and she rudely told me that she was the manager. I asked her about the Manager that I knew and she said he no longer was employed there and she was "In Charge Now" in a rude voice,she also had no knowledge of vehicle repairs or parts, how could someone with no repair knowledge be a service manager, and oil changes are a joke 45 minutes for a oil change when they were not busy, they are not an express service! I will be telling all my friends and family to not go there anymore. It is not like it used to be when Mike was manager there.

Customer Centered

Ray and Mark did a fine job locating a vehicle for me in a very short period of time. Good experience overall!!

very good experience

My salesperson Kyle, as well as the entire staff, made the process easy and stress free. I would have know problem recommending both my salesperson in particular, and the dealership in general. All very good.

Good experience, professional staff.

We worked with Ben, (used car sales), and he was honest, professional and fair. The process took some time, but in the end we felt he advocated for us to make the deal work.

Sales force very informative and willing to help

Sales force friendly and willing to help with any questions Very clean and neat showroom and service area

horrible at follow through

nice closing process...soome good people, but the buying process and resulting follow-ups to some details were a disaster. I've only ever bought new vehicles from a ford and Toyota dealership in the area before, but wish they sold jeeps.

Awesome experience.

While traveling we needed to have our Chrysler serviced. No interest in buying a car but while waiting, we test drove a car and loved it. We practically had to twist the salesman's arm because he didn't want us to feel pressured. Got a great deal on our trade-in and drive out with a brand new car. EVERYONE was nice, accommodating. The facility was sparkling clean. They have a Starbucks-like corner for anything you might dream of and the ladies room was complete with feminine supplies in a complementary basket. Have never seen anything like it before. Too bad we live in KC because we would prefer this to be our Go-to dealership. '

A good car buying experience

I worked with Doug Van Dyke. He was honest, knowledgeable and very accomodating. I believe that I got a fair deal. The entire team ( Sales Manager and Finance Manager) wre professional and customer oriented. The process was efficient and effective. This dealer has a great inventory of new and used cars. I recommend them.

All around good experience

We ended up purchasing a 2014 Jeep Grand Cherokee. We worked with both Dan and Ben. Both were very good to work with , very knowledgable and they worked hard putting together the exact car we desired. They presented many options but at no time did ifeel they were being pushy. I felt they really wanted to put us in the car we wanted and truly appreciated us as a customer..

GREAT place, great service!

We have been to this dealer twice in a year. Simply put, they are honorable, service-oriented, professional people. They stayed well-beyond closing time to make our sale happen and were great about it. While we were waiting for paperwork, I watched an elderly man come in, also after closing time, and ask about a truck. Most places would have turned him away, but another salesperson sat with him for quite some time answering his questions. The salesman acted like he had nothing better to do right then than to sit with this man. That is impressive service. I also feel that we will get honest answers to our questions at Crown. While we aren't hoping to buy another car real soon, we will go to this dealership when we do.

Crown Motors - A great place to purchase a vehicle

I just recently puchase a new 2013 Jeep Sahara from Crown Motors and I have nothing but praise for how well I was taken care of. I had a dollar amount that I had to have for my trade-in before I could buy new and they were very easy to work with with this. Mark Doyle and Doug Vandyke showed top excellent customer service and took care of a loyal customer. I have Crown Motors service both of our vehicles and will continue to do so in the future. I have to also praise Cindy in Service-she is the main reason I came to Crown to purchase our new Jeep!! Thank you to all for such a pleasant experience.

Great service. Clean and modern facilities

This was our first car purchase in 18 yrs. Ben was very helpful, he was not pushy, he was very knowledgeable. The staff was very helpful and pleasant as well. The service was excellent. We will definitely go back when another car is needed.

My 3rd Ram

I was looking for a new Ram truck; which would be my 3rd Ram. I stopped in at Crown and my salesman was Darren. He was great. Very down to earth and friendly. He answered all my questions and showed me some of the Rams they had on the lot. I was looking for a Big Horn Ram so we sat down by the computer and found a couple that were available in the style and colors I wanted. They were out of state but that went real smooth. In a couple of days the truck was here, I loved it. Paperwork went well with the help of Tim. A couple of hours later I drove off the lot with my new 2013 Dodge Ram. I drove straight to my husband's office to show him. He thought it was good too. Thank you Crown for a very smooth transaction. I love my new truck.

Good dealer, except for one salesman

I recently purchased a car from Crown, and overall was pleased with the experience. I would recommend it. There is one caveat. Initially my wife went alone to the dealership to look at a car she was interested in and dealt with a salesman named Steve who she said pressured her to have me come look at the car to make a decision on it. She felt like he didn't respect her ability to make decisions on a car. Later that evening I called him, and he simply said he would like to sell me the car and gave me a cell phone number, a pretty standard, off the shelf conversation for the situation. Later in the week we went together to look at the car (which we purchased), but this time worked with a salesman named Rob. Rob was excellent. I would highly recommend Rob to anyone. I would recommend the dealership. Rob was an excellent salesman. If you're a woman going alone, I would recommend not going through Steve due to my wife's experience. I personally didn't have any issues with him, but he did make her quite uncomfortable. One last thing, the filing of the paperwork did take longer than normal. It was probably attributable to the fact that we went on a Saturday to buy the car, but we were at the dealership from 10am-230pm, and all but the first half hour of that was spent filing the paperwork. Not a huge issue, but it was more time consuming than I believe is normal.

Example: Great service, clean facilities

I have been a service customer at Crown Chrysler and very satisfied. When it came time for a neww car I turned to Crown. I was very happy with the process. Darren Buursma was my salesman and he provided all the information I needed to make a purchasing decision.Once I selected a vehicle the transaction was clean and quick.

Satisfied with Sales Process

We were is Holland for only a couple of days to purchase a Jeep Wrangler, something that I would typically stretch out for a week or more. Ben Kleis treated us well and understood the time constraints we were under. We could not have asked for more personal, professional care than what Ben extended to us.

My 1st Jeep

We had the best experience with Crown when buying our very 1st Jeep (a used Commander). We live over 2 hours away from this dealership. Found the car on Autotrader.com, and phoned ahead of time to inquire about the vehicle. After a pleasant and honest phone conversation about the vehicle, we decided to make the drive across the state to see the vehicle in person. It was better than the pics, and drove better than we expected. We have had the vehicle for about 4 days now, and no regrets whatsoever! The price was great, and the vehicle is wonderful. I absolutely LOVE IT! I have been getting lots of compliments on it too (which is always nice). We appreciate the friendliness of the staff, and our salesman Doug, was very pleasant to work with. He understood the drive we were going to make to see the vehicle so he was honest on the phone about the vehicle. We enjoyed working with him, and when we make our next vehicle purchase, we have already discussed making the drive across the state again to purchase from Crown. THANK YOU Crown for a wonderful experience!

My 4th Jeep

As my 3rd Jeep was ready to be traded, I turned to Crown to buy my next week. The reason is becuase of the quality of their team. They do a first class job.

The People at Crown Make the Difference

I came in early on a Monday looking for one specific used Dodge Grand Caravan - I was not interested in much else. When I pulled up they had the van pulled up and running waiting for a test drive. Ray gave me the once over on the van and off we went. After the drive I was ready to buy. Ray ran the paperwork, all I had to do was sip coffee, answer a few questions and sign my name. The people at Crown make the difference.

Great Process

Rob Giacalone was a great salesperson to work with. He made the deal easy and was very attentive and followed up with details when asked. I am a very satisfied customer of Crown. I attribute the majority of my satisfaction with the service provided by Rob.

2013 jeep wrangler

Had a very pleasant experience dealing with Crown Chrysler. In my almost 50 years of driving I bought many new cars, can't remember them all. Salesman was very professional, found what I wanted and had it within 2 days. Did most of business on line. Picked the jeep up, signed papers and was out in less than an hour. With a new jeep.

Crown motors

Our experience at Crown was a positive one and far superior to our previous experiences at another dealership. We were treated with respect and fairness, absent of shrewd tactics much to our delight. We would recommend Crown for a hassle-free buying experience.

First time RAM owner

The saleperson and supporting staff were extremely helpful and not over bearing in any way. They asked what I was interseted in and went to great measures to satisfy me.

Nice place.

Rob was friendly and informative. The facility was clean and orderly. They have a great coffee shop in the waiting area.

2012 chevy cruze lt

Thank you for such a pleasant experience in buy a car. I really like that you delivered the car as well.

Vary Long wait for parts.

I waited 4 weeks for head rest to come in from supplier for my 2011 Liberty, and my car was held at the shop (Crown) because the head rest was a safety issue. I think 4 weeks is not acceptable wait for parts.

Jeep Liberty Jet

Overall I had a great experience. I might have left a flashlight in my trade in.

My Dream Jeep Wrangler Unlimited

Crown & Rob are the BEST!!! I have been wanting a new Jeep Wrangler Unlimited for some time now. I had several options I wanted that were important to me. They didn't have exactly what I was looking for on the lot. Rob searched high and low to secure the Jeep of my dreams! Thank you!!!

Great job Crown

Thank you Ray and Crown for a very easy purchase of my 2013 Jeep. Ray was very nice, easy to talk to, and made me feel like I was his only customer. He kept me updated on the delivery of the vehicle every few days and made arrangements for my trade in. Thanks also for staying past closing on a Sat for me to pick up my beautiful vehicle.

smooth

I went to crown motors to buy my car. It went very smoothly and I am happy with my purchase.

Excellent, friendly service

I had a great experience from start to finish. No hassling from salesmen, and no feeling like I just got screwed after I drove away. These guys gave me a great deal, and were generally a pleasure to deal. I would most certainly recommend them to anyone considering purchasing from a dealer.

Great experience

We had a very good experience at Crown, the only thing I can say that was frustrating was the gathering of the cost to buy the car. Several mistakes were made in the final cost document and when asked repeatedly for a copy of the invoice, just couldn't seem to get one. The price of the car was in keeping with what we were told it would be and was similar to other dealers, but it seems to me if a customer wants a detailed invoice you get it.

Oil Change/Service

Service was excellent and I look forward to returning to Crown motors for my next service call.

EXCELLENCE!!

FROM THE MOMENT WE WALKED IN ... EXCELLENCE! GREAT SALESMAN,GREAT FINANCE MAN, AND EVEN MET THE MANAGER! WILL BE BACK IN THE FUTURE!

Good Experience

Pleased with the whole experience. I would go back when it is time for a new car.

service agent

Kevin was an excellent service agent. He was very helpful and fun.

I Love my Crysler 200!

I was very pleased with the ease of buying my new car. The whole experience was low pressure.

Used car purchase

I had a great experience with crown motors I received a fair trade value and no hassle purchase. I will definately shop with them again.

Fantastic Service!

I was so impressed by Crown's service department. We'll never go anywhere else!

Doug Van Dyke

We are pleased with 2012 Chrysler Town & Country we purchased from Crown Motors. Doug Van Dyke assisted us with our purchase & he was not only knowledgeable, but patient & attentive to all of questions and concerns. The required paper work was completed quickly & professionally. We would not hesitate to contact Doug in the future if we are in need of another car. Thank you for this opportunity.

A great purchase experience

I purchased a new 2012 Chrysler 200. I was very impressed with this dealership as a whole. Ben Kleis was extremely helpful, knowledgeable about the products and easy to work with. He went out of his way to ensure that I was satisfied. I have also had my Grand Cherokee serviced at Crown, the service department has also been great.

Crown Chrysler Dodge Jeep Ram

I Loooked at the inventory on line, found a vehicle and applied for financing. The sales team followed up with e-mails and phone calles. I went to the dealership test drove the vehicle, decided to make a purchase and was on my way in under an hour.

Good experience

This dealership was excellent. They answered our questions in a polite and professional manner. Ben was very knowledgable and informed. He went out of his way to make us happy.

Great experience

Originally visited this dealer looking for a used Dodge Avenger. They didn't have quite what we were looking for but opened our eyes to a whole new option and we ended up with a great deal on a 2012 Avenger. Our salesman, Rob, was wonderful to work with and never tried to push us in a direction we would have been uncomfortable with. We enjoyed the whole experience and would definitely return to this dealer for another vehicle.

Best Purchase Experience Ever!

We purchased a new 2012 Dodge Journey from Crown and it was the best experience for car purchase ever! Heath Sutton was our sales person and he worked very hard to find our vehicle requirements. Great guy! Larry closed our deal and was extremely friendly and informative! He made the financing very easy. Ric the Manager made sure we were taken care of and asked if we had any questions. We added aftermarket items and they took care of us and made sure we were with a vehicle until ours was completed.

Go and see them.

Very helpful and courteous. I especially recommend Darren.

Overall great experience

We were so impressed with the quality of the service here. Everyone was very friendly, helpful and knowledgeable. We were especially impressed with Ben Kleis. He responded to our inquiry immediately and went above and beyond our expectations. We would highly recommend working with Ben and the staff at this location.

GREAT !

Had a great experience, I have dealt w/ Crown ever since they opened for business many years ago and have never had a problem that they couldn't fix. I highly recomend Doug Van Dyke. He knows his business and is not "pushy" like many salespersons. Always ready to go the extra mile to keep you happy. A realy great and easy experience.

Outstanding!

Steven Toay was a very nice young man and made the process an outstanding experience.

Great place to buy

We thought the whole buying process went great. The customer service was excellent and my wife really liked the smoothly. Thank you Doug and Larry.

Meeting Our Expectations

Looking for and purchasing our new van was a pleasant experience. Our sales person was helpful, thorough and followed through on our needs and wants in a very timely and efficient way. Even though they had to look outside the local dealership lot to find a van that met our expectations they do so quickly.

Great experience

Great car. I love it. Darren was very nice and helpful, got me the car I wanted.

Buying a used car

We recently bought a used car from Crown Motors. Our experience with salesman Doug Van Dyke was excellent. He did not pressure us in any way, answered all our questions and concerns, and was throughly knowledgeable about the car we were considering. When we had small additional questions about a month later, he took the time to make sure he answered all of them even at that later date. We have recommended him to others since then.

Used Vehicle Purchase

Doug was great to work with. After the first vehicle we were interested in was sold, he found us the perfect vehicle a week later. The whole process went smooth and for the fist time We enjoyed the car buying process. Thank you to Doug and the whole Crown organization.

Great Service

We brought out 2012 Jeep from Ben Kleis. He was so great and helped get us the best deal! He was always making sure we were informed throughout the entire purchasing process; and did great follow-up! We will be back when we look at purchasing our next Jeep.

Great family experience

Having a new driver in the family and trying to find the right vehicle for the first time driver can be a challenge. After visiting the dealership and talking with BEN KLEIS he was able to help us with exaclty what we were looking for. Thanks Ben we will be sending others your way.

Driven

Crown Motors is one of top car dealership I've been to. Especially Ben Kleis, he is an awesome guy to work with. My first purchase was smooth and very professional. He made customers as his top priority no matter what the condion was. Overall definitely recommend this dealership and most certainly call Ben for a great buying experience.

Ben Kleis

Ben was a pleasure to work with. He wasn't our first stop, but we were more than happy when we made it our last. He was very helpful and made the experience one that we will definitely revisit when it comes time to buy our next vehicle.

New Car Purchase

Client Advisor Ray Batema was very helpful in helping us get a good deal on 2012 Chrylser 200. Service is super, employes are frendly.

my sales person

my time at the dealers was very good tey explained everything i needed to know.my sale man Ben Kleis was very good sales person no pressure . i would go back there again thank you pat terpstra

purchased new vehicle

I purchased a new vehicle thru Crown a few weeks ago and was very pleased with the experience. upon arrival at the dealership, my salesman, Ben Kleis approached me immediately to give assistance. no waiting around to be helped which was very good because i can be an impatient person. Ben was very professional and very knowledgeable about the product we were considering. any additional information i asked to have sent to me was done so promptly and follow ups were courteous. Overall, it was a very good experience.

Great First Experience

I knew what I wanted before I contacted them, but couldn't decide on a number of options. Heath provided me with as much information as I needed and took the time to ensure all my questions were answered. In some cases taking me out to different cars to show me the actual options on the vehicle. Everyone there was helpful and polite and made my first new car experience wonderful!

Customer service is important

The most comfortable auto sales floor I have ever seen. The coffee/smoothie bar is a big plus while waiting for questions to be answered and trade in evaluated.

The Best Salesman and Service ever!

Darrin Buursma and Kevin Bravo - they do an great job!

I still am very glad I got my 2012 Jeep Compass

I purchased my new 2012 Jeep Compass from Doug VanDyke at Crown Chrysler Dodge Jeep and I have been very happy with it. I took my first long drive (trip to Detroit), and was vert pleased with the way the Jeep handled on the road. I use to own a 1998 Saturn 4 door sedan and you just can't compare the two. Doug helped me get my Jeep and I am very glad I came into the showroom that day.

Awesome Service

I came in looking for a particular car under, with particular features, under a particular price range and Crown Motors said Yes. They are awesome and will consider them in the future for other purchases.

New Vehicle Purchase

I purchased a new vehicle from this dealer and the buying process turned out to be a very pleasant experience. I was approached immediately by a salesman upon arrival at the dealership so I was not waiting around for service. The salesman was courteous and very knowledgeable about his product. After my first visit, requested information was sent to me in an expedient manner and courteous follow up was performed. Overall, I was very pleased with the service provided.

Fun to buy from

A very relaxed dealership. Ben our salesman was very knowledgeable and low pressure. Great dealership!

New Car

We had a great experience with Crown in buying our new vehicle. Our salesman Ray Batema was so kind and helped us with every detail. We would highly recommend him. Our only negative is that the vehicle we bought doesn't get very good gas mileage. We are getting 20 city/hway mpg, when we expected to get between 23 and 30. This is not the fault of Crown..we should've done more research.

Ben Klein

He was great, really friendly and made buying my first car a good experience.

Low Pressure and Accomodating

The salesman I worked with did not put pressure on us like I had experienced from other dealers. It was an easy process. They were also very accomodating. We had were leaving on a trip and wanted to use our trade in car for that last trip. There was not any pressure to buy the new car before leaving. They also took time to find the right car for us and get it all ready while we were gone.

I appreciate the steps that Heath took to make things...

I appreciate the steps that Heath took to make things right in lieu of all the problems I had with the 2011 200, that I initially purchased. I marked the overall experience and quality of work down, because I felt the dent, damaged rim and tire, and scratched plastic by the ignition, should have been caught by the individuals that prepped the car. Heath and Darren were both highly professional even when I wasn't.

Stopped in to look at 200, Ben came out immediately to...

Stopped in to look at 200, Ben came out immediately to help us. was very well informed about the vehicle, explained options well and sent me requested information in reasonable time as well as following up with phone calls. My process took about 2 weeks for me to make a decision and Ben followed up with me several times. Ben was very courteous and is a very good representative for Crown.

Darren sold me my 2012 Wrangler and was very friendly. I...

Darren sold me my 2012 Wrangler and was very friendly. I highly recommend Crown Chrysler/Jeep and ask for Darren! Thanks Darren for the excellent service.

I initially stopped in after hours one evening and Ben...

I initially stopped in after hours one evening and Ben was just leaving. I asked him a few questions about a vehicle and he actually went out to get the keys and talk with me about the vehicle. The vehicle sold the next day but he kept my name and information and called me when a similar vehicle came in. I was pleased with the customer service he provided and his ability to interact positively with customer needs. I am pleased to say that when my husband is looking in the future for a vehicle we will certainly start with Crown and Ben Kleis.Thank you

Bought a car

Crown was very helpful. We thought they made the sale to us without wasting time.

We were very pleased with our experience with Heath...

We were very pleased with our experience with Heath Dutton at Crown Motors in Holland. From our first visit , we were treated with respect and he listened to our wants and needs. He followed up our visits with phone calls keeping us up to date on progress in finding just the right vehicle for us. He spent lots of time showing us the special features on the Town and Country van that we were interested in. He demonstrated a willingness to work with us as to price and trade in value of our present van. Our overall experience was great...Heath was friendly and made us feel like we were valued customers!

Our experience was great. Our sales representative (Rob...

Our experience was great. Our sales representative (Rob Giacalone)took great pride in his work and our purchase. He and was able to answer all questions on the spot, when other dealers' representatives could not. The attention and service provided was a big factor in our decision to purchase from Crown. The post sales follow up was a nice touch.

We were shopping hard for the very best price on a...

We were shopping hard for the very best price on a Wrangler and almost avoided Crown because they are relatively a new Chrysler Dodge Jeep dealer and so we thought how could they be competitively priced and competent. We stoped in just because we were driving by and we had a few minutes to kill. Boy, were we wrong! These folks are a HUGE Jeep dealer and true Jeep enthusiasts!!! We got both the best price and perfect customer service. Everyone is very helpful and knowledgeable about their products. We always shop price and Heath Dutton understood that immediately and didn't play us at all. We came back the next day and, although we originally dimissed them, we were driving our new Wrangler from Crown within 24 hours of stopping in! Great Prices! Great Customer Service! No Hassle!

After speaking with 3 dealerships in my area, I chose...

After speaking with 3 dealerships in my area, I chose Crown becuase Heath Dutton had a much greater understanding of the product line (Wrangler) than when compared to the competing dealerships. The purchase experience was good, and pricing was fair & haggle free.

I had been planning to buy a new car and just went into...

I had been planning to buy a new car and just went into the Dealership near my home (Crown-Chrysler Dodge Ram). This was the first dealership I went to and I was planning to just look around and then check out other dealerships. When I walked in, I was greeted by Doug VanDyke. From the very beginning, all he did was try to get me a new vehicle. After a test drive, I fell in love with the 2012 Jeep Compass. Doug and the staff helped me get my Jeep and I am very grateful to all of them. MaryAnn Hill

Overall our experience at Crown was very good. We found...

Overall our experience at Crown was very good. We found the vehicle that matched our needs within our price range. Everyone we spoke with was very knowledgeable and courteous. They spent time with us and helped answer all of our questions. We felt comfortable buying our vehicle at Crown.

We came in looking at new vehicles not really sure what...

We came in looking at new vehicles not really sure what we wanted. Darren helped us to pick out the right vehicle for what we needed. After picking out a new car he showed us a very similar used car that saved us thousands of dollars. After the sale Darren took the time to do over the car and show us how to set up different features. It was a very good experience and would recommend him to any of my friends or family.

The buying experience at Crown Jeep was the best I have...

The buying experience at Crown Jeep was the best I have ever been involved with in buying a new vehicle. Ray and Rick were very informative and low pressure. I was very pleased with the entire experience. I would recommend this dealership.

I bought a 2002 Jeep Wrangler here and Ben Kleis was the...

I bought a 2002 Jeep Wrangler here and Ben Kleis was the sales person I worked with. He was very easy to work with. Between Ben and the finance dept with Larry everything went smooth. It was a real pleasure to work with this dealership. I would recommend Crown to anyone looking for a vehicle.

A Great buying experience. The staff was knowledgable,...

A Great buying experience. The staff was knowledgable, friendly and helpful. They did not have the exact exterior/interior color combination that I wanted and went to great lengths to find one.

We had looked in Muskegon for a new Durango, and it...

We had looked in Muskegon for a new Durango, and it seemed that no one was really interested in trying to find one for us. Well when we walked into Crown - we had decided that maybe we should switch to jeep- which we drove and liked, but my heart was really with the New Dodge Durango- they moved heaven and earth to find one, with the options that I wanted and in the price range that I needed!!! They delivered it to us on a friday morning and I have been recommending them to everyone who is talking about looking for a car. Jean

The salesman was not pushy or demanding, thus allowing...

The salesman was not pushy or demanding, thus allowing for easy conversation and decision making. The dealership spent time finding a car matching our needs, picked it up in Wisconsin.

overall my experience with you was great.i love my nissan...

overall my experience with you was great.i love my nissan muarano..but the only thing i didn't like was that my truck had a noise after 5 days of purchase & it was something with the steering wheel.the service department had to order the part & never called me until we called 2 days after & they told me that they hadn't ordered the part yet.and i wasn't sure why since they never called to let me know that it had to be replaced & since that wasn't covered, I had to pay $162 out of pocket..so communication in that area & me paying out of pocket not even a week after purchase was the dissappointment i had...

The staff was friendly and willing to work with our...

The staff was friendly and willing to work with our budget. Heath really knew the vehicle well and demonstated everything throughly. Overall they did a great job!

I came into Crown after visiting another nearby...

I came into Crown after visiting another nearby dealership. This other dealership had promised me a certain price and when I walked in to complete the sale they switched numbers around and told me the price we had agreed on was not possible. I came over to Crown the next day and Heath and Rick helped me find a brand new jeep for way less then the other dealership. It was the best costumer service I have ever recieved. There is no other place I will be buying a car than Crown.

Easy to work with,Doug was very knowlable and...

Easy to work with,Doug was very knowlable and friendly.the selection of vehicles was large and easy to get to.I will be haveing my jeep serviced there

Shoppers Beware!! I have never experienced more...

Shoppers Beware!! I have never experienced more unprofessional, down right offensive so called "customer service" than at this Crown Dodge dealership in Holland, MI. Rick Cassel completely lacks any kind of professional demeanor, tact, or communication skill and obviously does not care about the customer's experience at "his" dealership.

Have dealt with Doug in the past. It is good to know he...

Have dealt with Doug in the past. It is good to know he hasn't changed. He is honest, professional, friendly and helpful. There was no pressure, just a good deal. Glad that he had the truck I was looking for as it made the whole experience more enjoyable.

First we met Doug and told him we were looking for a used...

First we met Doug and told him we were looking for a used pick-up and he showed us a couple and after a bit of discussion we had a deal. Then we met with Larry and finished up the paper work and all was well. How ever before we could get out of the loy my wife noticed a very pretty Dodge Grand Caravan so we spoke to Doug and asked if we could work out a deal trading our 2012 Dodge Journey in on the 2012 Grand Caravan and keep the payment area we requested. That is when Doug, Rick, and Larry all got their heads togeather and unbeliveable to us came up with a deal we could not resist. A great Team and we will cerently go back again in fact we have told several people about Crown Motors and it's staff. We were also introduced to the maintenance lady,Cindy Vanlangevelde, and she explained the points system and our coupon book. So with all that said the reason we rated them as we did is simple they did us a great job. We have dealt with Dodge/Chrysler for many many years and you may feel free to check our record with Chrysler. Thanks everyone for your assistance.Al and Linda Longieliere

They were helpful, knowledgable and never pushy....

They were helpful, knowledgable and never pushy. Professional but yet friendly. They gave me a great deal on our jeep and we are thrilled to have met them