Crown Cadillac

CTS SERVICE

I had my Cadillac CTS serviced there once again as I customarily do. My service manager, Mr. Freddy Baez, carefully reviewed with me all the essential things that needed to be completed for my car after he discussed it with the mechanic, Chris, who always takes care of my car. He slowly explicated to me the jobs that had to be done. Since there was a lot, he loaned me a car to drive home so I did not have to wait there for hours. When my car was ready, he called me promptly to inform me the car was washed and ready for pick up. This service department gets one with true professionalism and courtesy. It is a good place to have a car serviced and maintained. Thank you Freddy and Chris.

Excellent Customer Service

Freddy Baez, as always, your continued support is greatly appreciated. When I leave Crown Cadillac, I feel safe and rewarded driving away. Most importantly, your thoughtfulness in keeping my expenses within budget. Thank you!

Great service

Freddi Baez and crown vadillac in general are amazing. Professionals, precise and super friendly. As always freddie goes tge ecfra mile tp make sure everything is done amazing. Thank you very much

Great experience

Freddy and the crew at Crown Cadillac are always straightforward and very helpful; Freddy even took care of a little problem I had with my car quickly upon me just popping in. I highly recommend Freddy and the service at Crown Cadillac in general.

Great customer service and easy to do business

Freddy will call me with recommendations of service for my vehicle prior to preforming any work on the vehicle. He will explain why it is suggested and let me know the pricing so I can decide if the work should be completed. There are times I am on a budget and I need to stage my repairs. Freddy reminds me of the repairs and allows me to determine the priority and the timeline without pressuring me to fix every item on the list. It is easy to do business with Freddy and Crown Cadillac.

Vehicle Upkeep

Service was timely, professional and I am satisfied with the results.

Great roadside service

Very timely roadside service to diagnose problem and get vehicle on the road again -- extremely satisfied.

Car service experience at Crown Cadillac n Rt 22 e

I could not ask for better service. Freddy and Bill are patient they listen, they resolve. Even though I do not understand car mechanics, Freddy always explains it to me so I do know what's happening with my car. Freddy and Bill are assets to Crown Cadillac!!

always courteous

always courteous and clean waiting location - good cup of coffee as well as you wait

Great service

Pleasant experience when I had my maintanenc service edone

Freddy is outstanding!

Freddy is always professional and helpful! His advice and guidance are always appreciated. Freddy should be emulated by service professionals everywhere. Awesome experience.Thank you Freddy!

CROWN SERVICE

Mr. Freddie Baez, service attendant, assisted me once again professionally and courteously. I called him to have my OLDSMOBILE 98 serviced. He scheduled an agreeable time for me to bring the car in. Immediately, as I arrived, information was taken, and the car was serviced. He returned to me to notify me of my car's other problems and advised me sagaciously on what to have done and not done to the car. The service department at Crown in Watchung , N.J., is top notched and have integrity . Thank you, Mr. Baez for taking the utmost care of me and my car. It is appreciated.

Great customer service

Servicing my car is always a pleasant experience at this dealership, there is no problem making appointments and the staff is very friendly. I highly recommend Freddy Baez,he's very thorough and knowledgeable.

Required serious emergency service 1300 miles away from home

Can't say enough about the attention, kindness and expertise afforded me under serious stressful circumstances. Freddy and Jason in particular were so helpful and courteous. They are both a credit to Crown Cadillac.

friendly and very helpful

I own a 2014 xts, I was parked in a store parking lot,when I got home a noticed someone hit my passenger side front fender leaving a dent over my wheel.I took the car to get a couple of estimates which I thought was way out line. I then decided to bring my car to the dealer where I was helped by Freddy who works in the service department he ask if I could wait around because it was the day their dent guy was coming in and he would look at it to see if he could fix it. Freddy let me know when he got there and kept me informed of what was going on every step of the way. When the job was done Freddy came to get me with a big smile on his face and said I think you will be happy. Needless to say I was very happy NO MORE DENT! Freddy Baez is the Best!

Best Car Dealer Around!

As always, I was treated with courtesy & the wait time was minimal. Will be back for my 3rd car when the time comes. Love the staff!

Highly recommend Crown Cadillac!

Our salesman, Bill Devine, was fantastic! No pressure, just extremely helpful and personable. Would highly recommend Crown Cadillac and Bill Devine!

Great customer service

Freddy has always treated me well and made service experience at Crown a positive one. I will continue to use Crown and Freddy to have work done to my vehicle.

always a pleasure

Crown Cadillac certainly has the best Service Department I've ever dealt with & Freddy Baez always keeps you posted every step of the way & has consistently gone above & beyond.

A breeze from start to finish!

An absolute breeze from start to finish. I was treated like a queen! After taking a quick look online, I made an appointment with Andy, who was an all star. This made the process, quick and easier. Andy had the type of car I wanted, the style and an idea of what I was already looking for. After going over and and all questions, and having the car I liked already pulled up to the front the day of our appointment, and we went on a test drive. Not having owned a Cadillac previously I had a lot of questions, all were answered with care and professionalism. I will absolutely recommend Crown and Andy. I picked up my car a few days later, it was perfectly detailed, and ready to go. Every member of Crown treats you like family.

crown cadillac

great dealership friendly staff. good and fast service.

Service

While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most personable. He is also very helpful, courteous and attentive to all my concerns or questions. Having my car serviced at Crown is always a positive experience. The work is always completed in a timely manner without having to return.

Service visit

Freddy is the consummate professional in his field and I definitely appreciate his attention to the details. Freddy is always clear in his communications and it's a pleasure to work with him when I need him and his team!

Great Job!!!

I have been a Crown Cadillac Customer for a number of years and consider their Service Team and most notably Freddie Baez Service Adviser exceptional. His manner and presentation has always been knowledgeable, courteous and very professional and while I have pause due to the cost of maintenance I appreciate the care and confidence provided me when I bring my vehicle in for service. I know the job will be performed and done appropriately without issue. BRAVO Crown Cadillac!!!

WONDERFUL!

The service department particularly the Service Manager ("BILL") was timely, courteous and quite knowledgeable!! I was stranded on the highway for several hours, called CROWN Cadillac and he proceeded to assist me and after my car was tolled in, quickly resolved the serious issue with my vehicle. The Salesmen, especially Emmanuel "Manny" has proved to go far beyond accommodating in providing excellent service, professionalism and yet treating clients like family. That was why we chose CROWN CADILLAC as opposed to several other Cadillac Dealers whom we initially consulted. Blessings to you CROWN. Hoping your service will remain consistent, reputable and your ratings stand...... head and shoulders above all others!!

Very pleasant experience!

1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service representative questions about specific features that my car had that I didn't understand. He went over the programing of the DIC and now I'm very happy to know how to change them myself! This is an Excelent dealer who really appreciates their customers.

Great Experiences

So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in for service and Freddy is very professional each time we bring our SRX into the service department. If anyone is in the market for a new Cadillac, give Crown a visit!

December 4th, 2014 Cadillac Service

I wish to express my appreciation for being able to wait in a clean customer service area that provided fresh coffee while my car was being serviced. The service work that included an Oil Change, tire rotation, fuel injector cleaning and ignition recall repair was completed in the promised time frame and my car was delivered to me with a complimentary car wash. I have experienced excellent service at Crown Cadillac and I do recommend my friends to Crown.Sincerely,Rod D.

Power steering failed

Excellent service John was on top of it all the way. Constant contact with me on status. I always recommend this dealer to friends and family.

Great customer support from Freddy

Freddy consistently provides an outstanding customer service. He has been very frendly and willing to take the time needed to understand my request and address issues associated with my ATS.He has been very professional and focused on delivering great service, as a result, I will continue to use Crown Cadillac in the future.Best regards,Manny Perez

Exceptional Service

I always get exceptional service at Crown. I have been dealing with them for many years & will continue to do so. I bought my first caddy from Crown in '79 & have had one ever since. I also bought or leased several Oldsmobiles over the years.

Always satisfied

I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Freddy in the service department is professional and courteous. I will continue using Crown Cadillac for my SRX.

great service and ecellent consultants

one of the best service dept's that I have ever used. especially like the quality of the service consultants like FREDDY BAEZ. he is very knowledgable and professional and most important he engenders trust in his customers.

There when I needed the help

Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!!

Excellent Service

Service Manager Bill Friedman is always accommodating. He made a same-day appointment for me and my car was serviced quickly after I arrived. Crown Cadillac's service dept. is excellent. I always use them for service even though I did not buy my cars there.

Amazing! Crown is our family's new "go-to" Cadillac dealer

I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest vehicle transactions I ever had. This is our third Cadillac purchase (after years of BMW) so we are familiar with the luxury car market dealerships.We traveled to Watchung NJ, from Monmouth County, after getting the bait and switch runaround from the skunks at a local Cadillac dealership. I assure you it was very well worth the trip.Crown knows how to conduct business with honesty and fairness.The salesman, Craig Sussman, was professional in every way. Craig handled every question and request with courtesy and good humor.When there was a small smudge on the vehicle interior he immediately brought it right into service and had it thoroughly cleaned. Rather than worrying about making a commission for another sale he stayed with us while the detailing was being conducted. That is old fashioned service!.The General Manager Jeff Genovese is hands-on. He was extremely attentive, taking time out of his day to personally ensure that we were totally satisfied with all phases of the transaction. He never made us feel rushed or pressured to make a decision. I also have to note that it was very refreshing not to get the hard sell for high mark-up add-ons, (that a lot of other dealerships push) from Jerry Papp, the business manager, that prepared the final sales documents. The bottom line is, Crown Cadillac is, in our opinion, the perfect combination of Value (Great Price), Service, Selection and most of all Integrity. They certainly earned our business and they now have a new customer for life.

good customer service

Mr Freddy at Crown Cadillac is very kind very helpful and shows that he cares about the customer and he try to work with you and explain stuff to you so that way you can relax.

Excellent as always!

Freddy and the guys always takes good care of me at Crown Cadillac. This is my third Cadillac Escalade and I always bring it to Crown Cadillac for service. Thanks guys.

The Cadillac Home

Every time I have been here, the service is phenomenal. The staff are the greatest and always take time to make me feel welcome. Thanks! :-)

great

John is an exceptional person. He's very attentive and caring. I will always go to him for my service needs. He's Great! Awesome

A Very Satisfied Customer

I felt that my service advisor, Freddy Baez took a proactive approach to my vehicle problems and worked to get it resolved to my satisfaction.

Recall

I went for a recall on the trasmission shift cable. The service representative, Freddie, told me there was another recall and Crown would take care of that at the same time. I received the 2nd recall notice days later. I was at Crown for less than an hour.

Great Service

The service staff is always friendly, courteous and professional.

bumper to bumper warranty

My husband brought my car in for service. They were able to accommodate him without a problem. Thank you for your quick and hassle free treatment.

Great Service is the norm!

I truly enjoy going to Crown Cadillac for one very important reason they always treated me with the very best of service, I greeted in such a kind and pleasant way, it something I never take for granted but it the norm at Crown, this was a planned visit and they was waiting and everything went so smooth, and the only time I spent there was the time it took to do the labor and wash my car. In a perfect world Crown would be the standard of how a dealership does it business. I strongly recommend Crown for the very first time I visited and told them I wanted to buy a car and what I wanted to now they have handled each situation with the professionalism I truly appreciated and I extremely grateful to deal with this incredible team who always provides the very best service I could ever ask for and as a retired and disable Navy veteran it something that a very big deal to me. Thank You Crown! I look forwarded to doing business with you because you truly show you care about me as a customer and you provide service as you are truly committed to being the best all of the time.

Crown made it easy

The scheduling was easy; I was greeted immediately; I was able to drive away in a rental vehicle in less than 10 minutes. And Freddie communicated throughout the day. Great!

EXCELLENT SERVICE CONVENIENT LOCATION

I think they did a great job making me feel more then just a number.. From the sales rep up to the sales manager.. Good Guys...

I wish I knew before buying a Cadillac

I recently had my transmission replaced. The problem I am having with this is I had to pay for it after I complained of the same problem when I was under warranty for this work and no one did a xxxx thing.

Great Service and friendly recognition

It was the 100K mile service and while VERY expensive it will insure that the car will perform into the future. As this my 5th Caddy from Crown, I am very satisfied with the dealership and the care and respect that they offer to me.

Kind, quick & courteous service dept

Freedie was very nice, from when i called to make the appoitment for the recall on my car to my being there, he came into the waiting room twice to give me updates and or question what i needed/wanted done on my vehicle.

Excellent Service

When dealing with Freddy, he's always pleasant, responsive, and flexible. Any issue is always resolved promptly and to your satisfaction. It's a pleasure working with him.

Regular maintenance

Professional & courteous service, keeping me informed during visit. All work was completed in timely fashion. I have always had a good experience with Freddy Baez.

excellenth

The people in the service department are outstanding. You can buy a car any place and get good treatment that is not always the case with services.That has kept me coming back for more than 30 years.

Crown Cadillac excellent dealership

The whole staff at Crown Cadillac really care about the customer. From the sales department to the service department. I have purchased 4 Cadillac SRX and each time the service I received was A great experience. They treat me like family every time I go for service.

Stellar Service Department

Always treated well by the service personnel. Never feel like they don't take the time to understand my concerns. Every service department should be like this one.

Great Service

The Crown Cadillac customer service department is outstanding. Freddie is great to work with and ensures that I am apprised of any critical issues that should be addressed right away with my car. Always great service. Thanks

Service with a Smile!

Not only are the service people very courteous, they really do go above and beyond to make certain that all your concerns are taken care of.

Great sales people.

Our nephew works their in the service dept, for years he has recommended Crown for buying our next car. The Sales Mgr Jeff Genovese and the Sales person Jeff Pate gave us there time & courtesy & professionalism that gave us a comfortable feeling about dealing with Crown Cadillac. We will recommend Crown to all of our friends.

Friendly and convenient

This was my first time using Crown for service. The extended hours for service are very convenient. Bill was extremely helpful and explained the needed work completely. He kept me advised of progress and expected completion time and cost. I am happy with the whole experience and will be back again.

Great service.

The staff was vere cordial and responsive to all of my concerns and questions.I appreciate the attention and quality service.

Engine check

I called John O'carrol regarding my car's engine when I noticed the smoke coming out of the engine.He told me to bring the car for check up but found nothing wrong. I found very comfortable after that.

Great service, friendly and professional staff

I came in for an oil change and some other minor things and was greeted with a friendly welcome and professional attitude. Everything that would be done to my car was explained clearly and then we were shown to the waiting area and informed that the service to our car would be done in about 40 minutes. Everything was done as I was told and within 40-60 minutes including a car wash.

GREAT EXPERIENCE VERY HELPFUL

ALL THE SALES PEOPLE AND MANAGEMENT WERE EXTREMLEY HELPFUL AND MADE OUR NEW CAR EXPERIENCE A PLEASURE. NO PRESSURE AND WE WERE TREATED HONESTLY AND FELT AS IF WE WERE DEALING WITH FAMILY. A GREAT PLACE TO BUY A CAR.

Best I've dealt with!!!

The service was very quick, the appointment was made at a time that was most convenient for me, and the entire staff was very professional and worked quickly.

Nice Job

My issue this time was a need for body work. Bill Friedman could not have been more accommodating and the finished product could not have looked more perfect.

Great Service

Prompt and professional service. Price negotiations including trade-in value were straightforward and hassle-free. Enjoyed the experience and Jeff Pate was great.

One of the best Service experience I've ever had.

Not only was the service very professional, but the service man went as far as to show me the new CTS and give me information regarding the size ect.. Blown away.

Purchase of SRX and the installation of heated se

I use to get my cars thru a car broker because I couldn't stand the theatrics in trying to obtain a definitive price for a new car. I now have leased my second vehicle with Crown Cadillac and would never go back to a broker because of the professional and courteous care that I now have expected. Bill

ABSOLUTELY WONDERFUL SERVICE!

The experience and service was EXCELLENT, as it ALWAYS is. The service department is the main reason that I returned to Cadillac for a second vehicle. The service department and the workers were wonderful as always!

Exceptional service

The service rep called me to explain the need for the update &he then scheduled an appointment for me.I have dealt with Crown Cadillac for many years & always experience exceptionally fine services.

Service and repair of Cadillac ATS

My Cadi was due for its annual service and my trunk release needed to be repaired. Since the repair required a part to be delivered, I was furnished with a loaner in the interim. The service I received was excellent, friendly and professional and my car was returned to me in immaculate condition.

Excellent staff and prompt, effictient service

I have always experienced excellent service for the many years of dealing with Crown Cadillac, and have owned or leased a total of 26 Cadillac's over this span of years.

Fast perfect service

A cover was misplaced in my engine compartment. Possibly my fault or the dealership. It was replaced at no charge to me.

Great buying experience

I would like to say first Crown Cadillac made me feel very welcome and at home as you always have the many years I've serviced your dealership. That was my second car buying experience with Crown Cadillac and definitely not my last.

Excellant Service gentleman

Freddy Baez is the reason I use Crown. My Cadi was bought in Florida, and travels back each year. He is patient with good and/or dumb questions. He clearly explains when and what the car needs are. He goes over your costs and bill so all is clear BEFORE and at time to pay.He is courteous, has good communication skills, and is a gentleman.

great customer service

Ron Kramer And The Crown Cadillac Family Were Very Accommodating And I Would definitely Without Reservation Recommend My Friends To Crown Cadillac In Watching NJ

Knowledgeable technicians and great service

the problem was found immediately and it was determined that parts were needed and I was offered a loaner and was on my way in minutes.

True Professionals

Freddy Baez is a very courteous & professional employee & its always a pleasure dealing with the service department at Crown Cadillac

Outstanding

My experience with Crown Cadillac was outstanding. I am always impressed with the excellent service that your dealership continues to provide. I highly recommend John O'Carroll and all of your service providers.

Great Service

Very friendly and courteous. Work was done professionally and quickly. Really appreciate all that Crown does!

Service is great and worker are very professional.

Freddy Baez is the best. I'm very happy with your dealership. I'm glad I made the right dicision when I chose Crown to buy my new car. Maintenance is just as importment to me as buying the car.Thanks again

Great and friendly service.

We have always found everyone to be friendly and efficient and interested in resolving whatever issue we have and this time was no different. Fred was a splendid representative of Crown Cadillac.

All of the above to very satisfied.

I find that Crown is not a cookie cutter dealership. They provide actual service and advice and GM should especially pay attention to that model today.

Highly recommend

Everything went very well with my recent service. My advisor, John O. was very pleasant and kept me informed on my car's service progress throughout. I would definitely recommend this dealership to another Cadillac owner.

Crown Cadillac - Best dealership in NJ!!

Extremly welcoming.... They took the time to listen to what I was looking for in a car not what they thought I should purchase. There was no pressure what so ever... I felt like part of a family at Crown..... They are what Customer Satisfaction is all about!! My salesman Jeff Pate is the best... If you have an award for salesmen of the year, he should get it!!

Crown Cadillac Sales has arrived

I had an enjoyable experience on this car shopping trip. My salesman Joe was very good, the sales manager was helpful. I even met one of the owners who treated me very well and made a good deal with me.

Outstanding dealership in every way

I was greeted with respect and shown the facilities. We discussed the problem with the car and I enjoyed the waiting room while my car was being worked on. The repairs were accomplished in one hour (I was told to expect two hours) and the car was washed & returned to me in great shape.

Professional simplicity

My wife's lease wasn't up until July and I had received a phone call from Crown Cadillac's pro-active salesman, Andy Athanasopoulos on Wednesday March 26th, where he explained a current leasing program that he thought I'd be interested in. I was, but I'm a CPA and this is the busiest time of year for me but Andy assured me the process would be quick and simple if I decided to take advantage of the current program, so I made an appointment for that same Friday at 4 pm to go over the details and by 6:30 pm I drove out in...well my wife did, in her new Caddy SRX. It was by far one of the most most professional and simple car buying experiences I've had.

Great service and very friendly and accommodating

From the day I called to make an appointment till the day I showed up the people at the service desk we're very very friendly and accommodating Freddy was defitnely very very friendly and helpful will defitnetly recommend and come back for future service or purchases thank you

I come to Crowne for service because of the level of...

I come to Crowne for service because of the level of service received from John O'Carroll, I have been coming for years and have always had great experiences.

Great dealership from Sales and Marketing to the Service...

Great dealership from Sales and Marketing to the Service Department. Andy Athanasopoulos was our Sales man was very informative when we were purchasing the XTS. He had complete knowledge of the car and explained everything to us. We just had the car serviced and Freddy Baez was was great with us. He took the car in on time and when it was finished he explained everything to us.Great Dealership

Great Customer Service

I was properly attended by Freddie on my concern with my car and recommended what need sto be done or concern.

Good Service, Efficient

This dealer offers free car wash service, for those who purchase a vehicle...I look forward to using this service!

Overall Excellence

The gentleman (Craig Sussner) was cordial and very knowledgeable. I was not ready to buy when I went in, but his manner and know how made it quite easy to want to purchase the vehicle. He is definitely an asset to Crown Cadillac.

I would highly recommend this dealership- especially...

I would highly recommend this dealership- especially after visiting other dealers. So helpful, professional and at the same time fun! Just wish I had bluetooth

Fast Service

Fast. Completed in under an hour and was able to make my appointment on time. Thanks to Mauro and his team.

Good

Came in with a few issues with my new car. They took care of everything quickly. Guy in service department was very nice

Great, fast service

Quick accommodation of an oil change and a dashboard adjustment. Great, friendly service from Freddy, Bill and Morrison who may have been filling in for John Carrol.

Clean and pleasant facility

Not much to tell. Everything seemed to go well. The service took about 1 1/2 hours to complete. All appeared to be totally satisfactory.

Daylight running lights burn out quickly

The second daylight running light had burned out. Too bad the bulbs don't last longer since it is such a big job to take the car apart to change the burned out light. Cadillac could change the design to make maintance easier.

BEAUTIFUL CAR, BEAUTIFUL EXPERIENCE

MY SON AND I TRULY FELT THAT OUR EXPERIENCE WAS WONDERFUL..RON, OUR SALESMAN AND JERRY THE FINANCE MANAGER WERE STRAIGHT FORWARD AND KNOWLEDGABLE WITH US. WE FELT WE WERE LISTENED TO CARED ABOUT..IT'S A PLEASURE TO BE PART OF THE CROWN FAMILY.

Not happy

I asked to have someone look at the paint on the hood of the car as it appears to be a re-paint. I had brought this to the attention of the sales staff and they referred me to the service dept. At the time of my recent service appt. I asked to have the hood examined and was told that it had to be by the service manager who was not in. This means it will take three visits to get someone to follow up on my request.

Agnes Barone

Ron Karamer was great salesman also Jerry and Chris were equally as helpful very respectful and helpful courteous and nowledgeable . I just wished I would have ordered the car with the nicer rims and bigger tires

Expeditious and Friendly Service

It was easy to make an appointment. I needed an appointment right away and was able to get in immediately. All of my issues were addressed and I was made comfortable during my wait.

Great Service

The Dealership has been a positive experience since management changes last year. Service writers are friendly and personable and kept you informed of service that your vehicle needs.

Best Service Department

Freddy and the team at Crown cadillac are great to work with. They keep you informed as to the progress of the repairs and make sure the car is spotlessly clean when you poick it up.

Great service experience

Work done professionally for what I can see so far, since it has only been a few days since work was completed. I was told that the part needed would be delivered the next day, however I had to report and was given a loner with no problem and no wait time. Great experience on visit, will come back if necessary.

Great Service, Plasant Experience

Our sales rep, Craig, was pleasant to work with and knows the Cadillac product very well. He made my wife and I very comfortable.Mauro the service manager is another reason I keep coming back to Crown.

Great Team

As always Freddy, or any of the service advisors take the time to listen to my concerns. They also make sure the repairs are done correctly the first time. Your fine service department will keep me coming back whenever my vehicle needs attention.

Great salesman

I feel confident about coming back to Crown Cadillac because my salesman is a person who knows his job, he makes me feel very comfortable. Andy instinctively knew the type and color of car that I wanted and that was the only one I looked at. That alone is worth the trip from Staten Island for me. So far Andy's 2 for 2 with me.

Excellent Service

The service managers are great, easy to reach and listen and understand my concerns. The services is quick and efficient and I am always welcomed with a smile and friendly greeting.

3GYFNEE30ES609000

My experience was very understanded from sale person, up the time that I arrive to time that I took car from the dealer...great thanks.

Professional And Expedient Service

I needed to know if a new set of keys would be covered under my extended warranty before I brought my car in for service. I called my sales representative, John Restivo, and he contacted Jerry Papp, who left me a voice message that it was covered. Then, I called Freddie in the service department and he took care of everything. Crown Cadillac always makes sure that both sales and service go as smoothly and quickly as possible. I could not be more satisfied. Everyone on staff is professional and attentive to customers requests.

Dealership is great and we got an outstanding deal on a...

Dealership is great and we got an outstanding deal on a jeep liberty that was used and in great shape with low miles. the headliner was sagging and we brought that to attention and Manny took the car in and gave us a new headliner free of charge. Go to Crown Cadillac for new and used vehicles. You wont be sorry! No pressure no games and no price changes my sister has had the car for a couple of months now and it is great with no problems. Manny even emails us sometimes about specials and promotions on new Cadillacs.

Best Cadillac dealership

It was an absolute pleasure! Andy was a fantastic salesman, and everyone was so accommodating! Thanks so much, and we love our new car:)

Great service

Everyone at Crown are very friendly and attentive. The salesmen, finance, and service. They give you personalized attention. The whole car buying experience was a little scary at first, but everyone at Crown puts me at ease.

Crown Cadillac

No problemThey offer us Rent the car while they served my car.Cool car, Thanks!! Everything work out with my car.

GREAT CUSTOMER SERVICE

VERY PROFESSIONAL AND FRIENDLY. FREDDY BAEZ IS EXCELLENT TO WORK WITH. YOU FEEL CONFIDENT THAT YOU'RE IN GOOD HANDS AND YOUR CAR IS BEING WELL TAKEN CARE OF, GREAT TEAM

Typical of the fine service at Crown for many year

John O'Carroll referred me to a towing company, which arrived promptly, and started my car with their battery. I then drove to Crown, and John had the car inspected, replaced the battery, and gave the car an oil change, all done promptly and efficiently.

Amazing service !

Huge Thank you to Freddie ! Awesome customer service like always. Kept me informed and up to date on the progress of my car , even helped me out in my car seat and carry stuff back to my car ! I travel 25 minutes because I love the service !

The service was great and prompt. The serce center...

The service was great and prompt. The serce center counter person Bill Friedman was very courteous, helpful and friendly. The service center meet with needs at this time.

Great Service and Friendly Staff

Had Oil change and tire rotation done. Car was also washed without me requesting it. I was in and out within an hour. Friendly staff and great service.

Quality Service as you would expect from Cadillac

Freddy and Bill are always friendly and professional. Freddy calls me with progress updates and makes recommendations for services that need attention. A complimentary loaner car is provided and my clean, serviced vehicle is always returned when promised.

Excellent Service!!!!

Freddy is a true professional! I appreciate how willing he is to always work with my very busy schedule. He is an asset to the service department!

oil change

cashier forgot to deduct discount.when she changed my charge she forgot to credit me for larger amount.i called back following day and was told that it would be corrected

Outstanding Service

I had a problem with my windshield washer, and I called and they ask if I could bring my car in by 4pm.Freddy was there as usual, he requested I visit the lounge area until the car was ready, on the way ask if I was interest in having coffee. In about 25 30 min he returned and informed me that the problem was resolved and the steps that had been taken to avoid this problem in the future. Concentrate washer fluid was being use and that should cover it. He also said if this did happen again try once and let the weather run its course. I also enjoyed the car wash which made my car clean after a week in the harsh weather. Thank you to all and the quality of service provided are always outstanding.

Crown Cadillac Service

Less than 30 minutes for service? Crown Cadillac's service department is faster than some of the cheap alternatives, but the actual service and professionalism is incomparable.

The clerk at the payment window is truly AMAZING EVERY...

The clerk at the payment window is truly AMAZING EVERY TIME! Multitasking and still giving A1 service, she's just great! I wish I could remember her name but I can't at the moment.

service was great.

the customer service was great, was given a loner car until mine was ready, the repair work on my car, i was very pleased with.

Great service, friendly people

I am ecstatic with my new 2014 SRX. I am a returning customer to my salesman John Restivo in Watchung, NJ and am extremely satisfied with my experience with the Cadillac people. I will return!

it is always a pleasure to have my XTS serviced at Crown....

it is always a pleasure to have my XTS serviced at Crown. The personnel are friendly, knowledgeable and efficient. Bill Friedman does all he can to assure that the customer is satisfied. I would never have my car serviced anywhere else This is perhaps the 5th or 6th Caddy I have purchased from Crown and definitely not my last.

Great service, very accommodating

After speaking to sales and telling them what I was looking for in a new car, they delivered exactly what I wanted. A beautiful White Diamond 2014 Cadillac!

Great experience & price.

Craig and the staff were great. I wasn't going to purchase a car on the spot that day, but felt that the deal I was offered warranted a quick decision and I am happy with the deal and the whole experience.

Crown Cadillac in Watchung has great customer service the...

Crown Cadillac in Watchung has great customer service the staff is always helpful and friendly. I enjoy the new loaner car in exchange for leaving my car.

Always very satisfied with service department, staff and...

Always very satisfied with service department, staff and mechanics at Crown. Knowledgeable, friendly and timely service. The service department is the reason I bought my second Cadillac at Crown.

Freddy did an outstanding job accomoditing my urgency to...

Freddy did an outstanding job accomoditing my urgency to repair the damaged tires on my ATS Cadillac. Although he did not have a vehicle available at the time he arranged for me a loaner vehicle the next day. Freedy has always impressed me in his ability to make customer service his top priority. He will be a reason why I am considering purchasing my next vehicle from Crown Cadillac.Best regards,Manny Perez

My family and I recently moved from Los Angeles to the...

My family and I recently moved from Los Angeles to the area. Given that we dealt with a great Cadillac dealership in California, I was expecting the same professional, courteous and friendly service. Not only were all that expeditions met but they went above and beyond. The people here realize the value of your time and make sure that they supersede all of your expectations!

I was not able to get my e-mail last Saturday because we...

I was not able to get my e-mail last Saturday because we were out of town that weekend. As soon as I opened my e-mail, I saw the replythat I was scheduled for Monday service as I requested. I called the service dept. and ask if I can still be serviced since I am already latefor that day.I was able to contact Freddy since John was off on that day and he accommodated me. It was relief for me since I will be busy on thefollowing days. He said that he can have the car serviced that day.Thank you Freddy. GOOD JOB.

Great Service Department with an excellent advisor

As always my service adviser Freddy Baez was very pleasant and courteous. I did not have an appointment but I did not have to wait very long for my car. Great service department.

Crown again makes it easy to own my Caddy.

I obtained an appointment on my requested day; I was greeted immediately upon entry to Crown; my vehicle was taken in on time; I was out in less than 32 minutes. It was a great and easy experience.

As always Freddy was very helpful and courteous. My car...

As always Freddy was very helpful and courteous. My car was ready as promised and everyone was helpful. I will continue to have my car serviced at Crown and I highly recommend them!!

My mother's car is good condition and good running. ...

My mother's car is good condition and good running.We go there almost 20 years. Right now, we have 2 Cadillacs.Happy Holidays to y'all

Happy with the Service!

Brought my car in for a warranty item (very pricey warranty item I might add). Bill made sure that all issues were addressed including a different recall item which they also took care of and he gave me frequent updates while I waited. Veh was clean and ready to go!

Great service

flat tire due to cold weather conditions which caused tire side wall to lose seal with the rim. Service was able to re-inflate and remount my tire immed.

Sales and Service departments are just great

Freddy Baez the Service Consultant had to order a part for my new XTS. He called us when it came and and installed it very quickly. Crown's service department is just as great as the Sales department.

Will always bring my vehicle to Crown Cadillac

I always receive excellent service at Crown Cadillac. The service technicians are of high caliber and do excellent work and my vehicle is always returned to me looking like it just left the showroom. The service representative Freddy Baez is the best in the business, very thorough, honest and courteous. All my experiences have been good at Crown Cadillac, I would not bring my vehicle anywhere else. Keep up the good work!

oil change service

they take you on time and tell you exactly what they did. it is a very easy no hassle experience. they also wash the car.

Efficient and reliable service

Trouble with Stabilitrack and Traction Control, with reducedengine power, my son brought the car to the service dept.and the problem was corrected right away, I was extremely relieved and satisfied with the service, thank you very much

my new Cadillac SRX

This is my 3rd cadillac that I purchased from Crowne. My second from John Restivo. It was simple and they were able to get me into the vehichle my wife wanted.

Excellent service

Crown Cadillac is always right on time when I have an appointment and they always let you know how the service is progressing(I really like that). In and out in less than an hour and the car is always washed, just excellent service.

Freddy is extremely responsive to my needs, remembers my...

Freddy is extremely responsive to my needs, remembers my name, and takes excellent care of me. I sincerely appreciate his efforts. Freddy has been my service consultant for as long as I've owned my CTS-V.

Crown Cadillac

The staff are very nice , professional, and not your typical highway salesperson!! I would highly recommend them to anyone wanting to buy a Cadillac! Love, Love our car!! Thank you Craig.

Best Service In the Area

Great Experience. The only thing they did not do was replace my washer fluid. I asked them to do so, and it was not done. other wise it was a great visit

service was friendly and as always andy and jeff made...

service was friendly and as always andy and jeff made sure that as i waited i was comfortable. :)) friendly and courtious as usual great people

Manny (Emanuel Schuller) was excellent. He answered all...

Manny (Emanuel Schuller) was excellent. He answered all my questions and followed up on everything asked. He was honest and the negotiations painless. Extremely easy transaction. Paperwork process took 10-15 minutes and didn't have to meet with several people like I did at other dealerships. Despite being busy that day, they rushed to get the purchased truck prepped so I could surprise my wife that night and took care of my existing car by locking it up in the service bay until the next day.

The service I have received from Crown Cadillac of...

The service I have received from Crown Cadillac of Watchung, NJ has been exceptional. The employees have all been friendly and courteous and have communicated with me eachtime I brought my car in for service. They have gone over and above with all their services.Would highly recommend them to others.Completely satisfied!!

Dealing with bthe service tream at Crown cadillac is a...

Dealing with bthe service tream at Crown cadillac is a very pleasant experience. They listen to what my concenres are and act accordingly. They take the time to call and update you on the status of your vehicle and have the car cleaned and ready to go when promised.

I am not at all satisfied with Crown. In August 2012,...

I am not at all satisfied with Crown.In August 2012, I negotiated with Andy to buy a 2013 XTS.Crown was not the best price, however, Andy told me any time I came for service, I would be offered a loaner car and my car would be washed.Not true.When I came in for service last week, Freddy Baez said I did not qualify for a loaner car because he estimated my service would take approx. 1 1/2 hours. Any service less than 2 hours does not qualify for a loaner car. When the service was completed, I drove my car out of Crown. It was then I realized the interior was not cleaned. I emailed Freddy and he told me that I did not ask to have the interior cleaned, therefore, only the exterior was cleaned.Part of the service was rotation of tires. I am surprised I did not have to specify left side AND right side !I am not at all satisfied with Crown.

I've leased and owned high-end foreign automobiles...

I've leased and owned high-end foreign automobiles for three decades now and have come to expect a certain level of overall customer satisfaction when having vehicle serviced. I though Lexus offered the singularly best brand of customer service of all. Crown Cadillac is right there with the best of them in terms of personnel, friendliness and effectiveness.

Waited 4.5 hours on a Saturday for an oil change. The...

Waited 4.5 hours on a Saturday for an oil change. The car was returned filthy and unwashed, the excuse was they were understaffed and did not have time to wash it. No window sticker telling me when the next oil change was due.THEN when I got home I noticed on the paperwork, they put REGULAR OIL in when my vehicle requires SYNTHETIC. I take it here and pay the extra money to avoid this type of mistake. When I brought it back Monday, they blamed it on me, told me it is my job to double check their work and still charged me for a synthetic oil change...Bottom line, even though I live two minutes away. I can't go back. As long as I have this car, I will drive to Totawa and let Brogan service it. We were considering a Cadillac for my wife's next vehicle, now we are not.

I have always had a pleasant experience when I bring my...

I have always had a pleasant experience when I bring my Escalade in for service. This was another exceptional visit. I always wait while my car is being serviced. I like making an appointment,. When I arrive, my car is taken in . In a reasonable amount of time, my car ready. The service ends with a car wash. Bill Friedman is my service advisor and is an excellent advisor. He keeps me posted on what the findings are if I have concerns about the performance or appearance of my car. If the problem is not covered, he advises me of the price and gets my o.k. before making the repair. There are no surprises at the time to checkout. I must mention that there are two waiting rooms with televisions with DirecTV service. The waiting rooms and bathrooms are always very clean-- thanks to the gentleman who is constantly doing housekeeping. In one of the waiting rooms, complimentary coffee, tea, and hot cocoa are available. I am very comfortable and pleased with Crown's service. Everyone is pleasant, including the clerical staff in service and the sales staff when I browse around the showroom.

Received exemplary customer service from Mr Papp at...

Received exemplary customer service from Mr Papp at purchase, Mr. Baez worked tenaciously to correct my service needs and Mr Digiuseppe responded to my inquiry regarding my service in a timely manner resulting in my complete satisfaction with Crown Cadillac Sales and Service

This dealer goes way out of it's way to satisfy...

This dealer goes way out of it's way to satisfy customer. It has a fleet of new cars to lend to customers during warranty repairs, performs a terrific job, and on addition will wash and details the car being serviced. When the car leaves the dealer, it feels and looks like a brand new car. All employs at this dealer are extreamly corteous, ready to answer any questions one may have, making you feel like one of their best customers.I certainly appreciate their efforts..... thank a lot...

Excellent service department

Car was ready for pickup when indicated. Dealers service representative, Freddy Baez, kept me updated as to what repairs were being made and when the car was ready. Greatly appreciate the loan a car. Would definitely go back.

Excellent service work by "Chris" Master...

Excellent service work by "Chris" Master mechanic. The service department personnel at Crown Cadillac dealer is friendly and accommodating. I am very pleased to be at there service.Thanks a lot.

Crown Cadillac Watchung

Crown Cadillac has an excellent service department. John O'Carroll took care of my latest service and it was 5 star service.

Customer Service at Crown Cadillac

The four recalls were taken care of in a timely manner; the car was given back washed and polished. Your representatives were courteous, professional and helpful. I'm glad I have leased a car from Crown Cadillac who I can always depend on.

Excellent service!

The service representative Freddie Baez was very helpful. The service on my car was completed in record time, and I was given a loaner car to use while it was being serviced.

Very professional, very through, very efficient! Always...

Very professional, very through, very efficient! Always a pleasure to deal with the sales and service department at Crown Cadillac. Thank you Feddy and Mauro.

Service Dept. is the Crown Jewel of Crown Cadillac

I can't say enough about Mauro's service department, Freddy is very helpful, professional, and efficent. Your loaner cars are a life saver. The service department makes it a pleasure doing business with Crown. Thanks Anthony.

Happy Customer

Knowledgeable salesperson (Andy), quick accommodating visits, comfortable finance meeting and an all around very pleasurable experience.

Great friendly service!

I very much enjoyed my experience at Crown Cadillac. Their professional and courteous service made this experience an outstanding one.

When I arrived for my service appointment, I was greeted...

When I arrived for my service appointment, I was greeted by Bill who advised my of all of the service bulletins issued for my vehicle. Since it would take a few hours, I was offered a loaner vehicle right away to use for the day. I was also given a free tank of gas and a $50 gift card from Cadilliac because of the inconvenience. So far, I like the new Crown Cadilliac!

Nothing but Positives!

I dropped my SRX off early for what I thought was going to be a big repair. Bill did a great job getting all of my questions answered, and paperwork done. He even took care of a problem that I forgot to request when I made the appointment, as well as getting my routine service taken care of. All in the same day! Every experience I've had at Crown from my purchase from Craig, to dealing with Bill in Service have been top notch. You truly provide the "Cadillac Experience" at Crown. Joey Rimback

Great serviceman, great service!

Freddy Baez is a great Customer Serviceman! Freddy certainly made our day. From the time we entered the facility: He greeted me by name, he knew my car. He told me what my vehicle needed right away and what could be put off until a later date. He is very knowledgeable about the service a car needs and he is always very pleasant. Thank you, Freddy, for your kind help. You're definitely an asset to Crown Cadillac!

went in on a saturday morning for routine oil change ....

went in on a saturday morning for routine oil change . they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspection , the couple of items they found werent safety items so they advised not pushed , i like that i hate someone pressuring me. great job will go back again

Freddy Baez

I bought several cars for myself and a car for my daughter from this dealership and have always enjoyed the buying experience. Even better than the buying experience has been the service experience. I work with Freddy Baez who treats me and my daughter like we are his only customers. He always gives us red carpet treatment and most importantly does what he says he will do. I always feel that I am being taken care of in a professional and courteous manner with my interest first. It's rare to see someone in the service industry take such a personal interest in doing so well. Freddy is truly the best!! In addition to Freddy everyone on the service team are great to deal with.

John was very accommodating. He was able to provide me...

John was very accommodating. He was able to provide me with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for the work done on my breaks.

Great Service, Thanks, Freddy!

I have had my Cadillac for over 10 years - recently moving to the NJ area. I found Crown to be the closest service center and was assigned to Freddy. Since that time, several services later, he continues to be fantastic to work with and keeps me coming back for everything I need done to the car. He goes out of his way to make every service convenient. He fully communicates on all issues and is always positive and helpful. I have never been to a Cadillac service center as excellent as Crown - in large part, Thanks to Freddy!

Great service always leave with a smile