Crossroads Used Cars LLC

4.0
Overall Rating

Customer Service: 4.0 Buying Process: 4.5 Quality Of Repair: 4.3 Overall Facilities: 4.5


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Great Buying Experience

5
Jaymee Collier on 05/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in the market for my son's first truck. Had been shopping for months and done my homework. The day we went test driving Crossroads was the last stop on our list and will from now on be our first stop ! Excellent Customer Service and we were told everything about the vehicle without me asking. Korey could not have been more helpful and honest with us. I have never in all of my years of vehicle buying felt so comfortable. I called back the next day with a couple of questions and as I expected was helped out with no problem. I have told everyone that this place is THE BEST ! We are completely satisfied with our purchase and my son has not stopped smiling !


One of my best used car buying experiences ever.

0
Zach Ashley on 12/15/2015

One of my best used car buying experiences ever. I had a long list of trucks to test drive two weeks ago. They were my last stop on my route. I almost didn't go after reading previous reviews. I'm sure glad I did. I bought my truck from them the next day and drove it home. I live 45 minutes away and by the time I got home, my abs light kept coming on. I called Cory up and we scheduled an appointment for them to look at it at my earliest convenience. Due to my schedule, they took a peek at it a week later and ordered the part no questions asked. Another week later again, due to my schedule, they fixed it and I rolled outta there 45 minutes later. Just goes to show ya, I gave em a chance to make it right, and they did. I'll be recommending the crew at Crossroads to all my family and friends. Thanks guys.


Great service and overall they answer all question

4.8
Alicia13 on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

They are good and on top of any questions you have. They will have you answer fast.


Cheap

5
Cameron Dewitt on 12/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought my kid a car here last week. So far she loves it and I didn't have much to spend. Now I'm the favorite parent


Cheap and reliable

5
Cole C. on 12/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought my first vehicle here and am very satisfied with the quality. I didn't have to spend every dollar I have either, got a great deal. Great quality at fair price


Great small town dealership

5
Janet Knight on 10/31/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly people, cheap prices, good customer service. Even recommended a cute little restaurant down the road to eat after purchasing our van. Thanks guys!


Rude customer service

1
LeeLee on 09/30/2014

Customer Service: 1.0

Very rude customer service called them up on the ph to ask how much their dealership will be willing to take for a vehicle he put me on hold then told me he had other customers to serve if I want the vehicle come check it out. His tone was very rude as if he was doing me a service of being on the ph with him. These old car auction buying dealers really tripped me out.


Great service, friendly people

5
John Gregory on 09/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly people, they were very patient with my rather picky wife. I will be coming back in a few short months to buy my daughter's first car.


Crossroads Experience

4
Used car needed on 09/06/2014

Customer Service: 4.0 Buying Process: 4.0

I enjoyed the friendly small town experience. I would go back.


Great Experience!

4.7
SoccerMom on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Such a great experience buying my daughter her first car! She was very picky but they helped to us to find the right car for her. I will definitely buy from Crossroads again in the future.


THANKS! GREAT DEALERSHIP!

5
Loafer on 05/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a 60 year old female and have bought 6 cars from crossroads over the past 30 years. All the cars have been "GREAT" to me! I have always enjoyed chating with Mike, Korey, Lori, and Debbie, they make things so easy and life so enjoyable! Thanks for another GOOD ONE, you guys are GREAT!


GREAT JOB!!!!! YOUR GREAT!

5
JONSEY on 05/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You guys are GREAT! I really like the way you helped my daughter find a great car. My neighbor and my brother bought cars with Crossroads, so I thought I would check you guys out. I found that you have the best cars out there for the money. Your mechanic was very helpful and Korey and Mike were so patient helping my daughter get her first car. THANKS! Your the best!


Bad experience

1
Smith on 05/13/2014

Customer Service: 1.0

I went to this dealer to check our a car that online looked to be in great condition. Seeing the car in person it had messed up interior with burn marks and shifter was completely messed up. I decided since I drove out there to take it for a ride anyway and found out that the window didnt work (in a two window car). I told the dealers and he went "oh yeah i forgot about that". He was unwilling to even remotely cut the price even after seeing how dirty it was and how a window did not work. Also he seemed to not take me seriously about the facts of the car since I am a female. He was rude and not willing to help me out at all. Customer service was absolutely horrible and very unprofessional.


Very Dissapointed

0
Mrs James Noland on 02/24/2014

My husband and I called ahead to confirm this vehicle was available, dealer assured us it was infact and worth driving 173 miles for. The photos showed a decent car with a clean interior and a moon roof, the picture and discriptipn did by no means represent this vehicle. It was parked on the back lot filthy, obviously not the same car no moon roof.. Customer service... Not even I went into the office and was blatantly ignored as Mike the owner could not locate keys for propspective buyers, the office was filthy, and disorganized and the family pets free to roam and mingle with customers. I feel this dealership should be removed from your site as his business gives yours a bad rap.


Very Poor Customer Service And Vehicles

1
carbuyer on 01/31/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Car quit running 3 days after purchase and cost $1000 to fix. Owner Mike was very rude and refused to help reimburse any of the repair costs. Buyers Beware.


$6,995

Mileage: 161472

Color: Other

Transmission: Automatic 4-speed

Body Style: SUV

City: Tremont, IL

Engine Type: 6.0L V8

$14,995

Mileage: 120620

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Tremont, IL

Engine Type: 5L V-8 DOHC, variable valve cont

$6,995

Mileage: 91955

Color: Silver

Transmission: 6-speed Automatic

Body Style: Sedan

City: Tremont, IL

Engine Type: 160 hp 2L I4 Flex Fuel Vehicle

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