Crossroads Ford Of Fuquay-Varina

Good service

They were fast on time and took care of some recall work at the same time as my oil change. good job

Great Service

Crossroads Ford has been taking excellent care of my Ford Escape. Very satisfied with my vehicle and the service.

Stress-free purchase

We purchased a 2016 F-150 from crossroads ford of fuquay a few months ago. All of the staff was friendly and they made sure that we were comfortable. They kept us informed about what was going on through each step of the process. They understood what are needs were and did their best to accommodate them. It's was a hassle and stress free experience.

Customer

The service department has always been good./////////////////////

Great Service

Loved the popcorn and nice staff. The whole process was easy and low pressure. The car itself is remarkable. I Love Ford

Great experience

Communication high, car delivered back on time and loaner was provided witb no hassle!!!

Love my new car

I love my new car. The staff is awesome!!!! My salesperson Ivy was outstanding.

Great Job!!

Dave Gargano did a great job helping us find a dependable family car!!! Thank you !! Love it!

Very Helpful

I purchased a 2016 Ford Escape in July and have been very pleased with everyone at Crossroads Ford! They have been very nice and helpful!

Great

Fast service,timely. Great service. All good. ,,,,,,,

At Crossroads Ford You're An "Old Friend"

I brought in my Mustang GT for a tech issue. The Service Staff immediately greeted me and got my car moved into the shop for the review (they also protected the floor mats prior to entering the vehicle). I tok a very comfortable seat in their waiting room and within 30-minutes I had a Service Staff representative explaining what they found. My car was back in my hands in very short order. Friendly, knowledgable, fast. This dealership will get all my Ford business.

Oil Change

The staff was very courteous, and attentive to what concerns that I may have.They made recommendations on what other things might need to be replaced. My overall experience was very good!

Overall Customer Satisfaction

My initial contact was via the internet with Larry the sales manager. The price he gave me was $1200 cheaper then a similar ford transit at Crossroads Ford in Cary which confused me since it is a sister owned dealership. In any event I chose to conduct my business with Crossroads in F.V. since 1) the price was much cheaper and 2)your people called me back and communicated constantly via email so I felt that they wanted the sale which they ultimately got. Chris the salesperson was the salesperson and helpful and knowledgeable before and after the sale. I would highly recommend my friends and family to Chris!The only negative I would have is that the start to finish of finalizing the sale was to long and drawn out. The overall process once I agreed on a price took 2-2.5 hours which far to long especially since I did not have a trade in and paid in full with no financing. Once I did get to see the finance manager Jan all went smooth and he was also great to deal with.Thanks all!Tom Crudele

great service

I had a very serious problem with my c-max. I worked with Tori and she was able to get the car repaired by my insurance company with very little cost to me she also spent a great deal of time working to ensure my car was right I was billed correctly and it was done quickly. She talked to me several times to let me know what was happening. Tori is am asset to your business, I was very dissatisfied with my car it had only 67000 miles and the transmission went out. This left me considering never buying a new ford again this was my third new ford in a row and fourth overall. Tori's actions to help me have made me put ford back into consideration for my next new car.

Great Dealership

I love Crossroads from Sales to Service. I will always buy my vehicles from Crossroads Ford in Fuquay.

Customer service needs attention

I called and was on hold for 5 minutes with no one answering from service to say anything. So I drove there and walk in there were three advisors there two had customers the third was on the computer, got up walked by me walked out toward the service department came back by me walked into the showroom came back in and sat down and not once did he say a word to me. Not the type of service or recognition that one would expect.

Unmotivated to sell, horrible trade in values

They are no pressure alright.... stopped in to have my vehicle appraised and asked them to let me know the number, as I didn't want to sit around all day. Took almost 2 weeks after repeated calls/emails and even having trying to contact the general manager. In that time I had already looked at vehicles at another dealership and they appraised my vehicle at $5,000 more than the number Crossroads finally came back with. Not sure if they didn't want to deal with me because I receive supplier pricing or because they didn't want my vehicle.Not worth your time.

Excellent customer service & salesmanship!

We purchased a F150. Our salesman Bill Moore went above and beyond to meet our request and get us in the truck we wanted.

providing good quality service and repairs

The dealership staff have been very good to upholding a good quality service and also standing by a quality product. We are happy to be working with crossroads ford of fuquay to resolve our current issues with our edge.

The usual great service quality

Service was excellent as is the usual case. I did not have to wait very long (approx 1.5 hour) for the oil to be changed, tires rotated, and cabin filter replaced.

Fogal Review

Mo was very help full, and staff was very professional and liked the paper work system on computer. Lot easier.

Excellent service department

It was fast and professional service as usual. Never had any issues with repairs on any of my vehicles.

Great customer service

I have a 2014 ford escape that need servicing. The staff was very friendly and helpful. I love the fact that my car was finished quickly. I didnt have to wait all morning. I told all my co workers about crossroads ford of fuquay staff is superb.

Great Service

I have always had excellent work done by Cross Roads. Staff was knowledgable and friendly.

New Car Experience

The staff worked diligently to find the vehicle we desired including color and trim. The vehicle was in South Carolina, so they sent a driver down to pick it up. As they attempted to meet the deal with one they had on the lot, it became apparent that with the MSRP of available vehicles, they could not meet the deal. As my hopes and excitement increased looking at what was on the lot, it was quickly deflated with the numbers that were presented. I wished they would not have gotten my hopes up if they weren't going to meet the original deal.We are satisfied with the vehicle we purchased, even if we did have to wait a few days to pick it up.

Convenient Schedule time

All the work requested was completed and the percentage of discount was given me for the coupon I had. I would like to have been told how far off my alignment was but I noticed the car handles better.

Great service

Both Larry and Chris went over and above to provide me with everything i needed and requested. They were able to give me the price I was satisfied with. Their customer service was excellent and I never felt pressured to purchase. I'm enjoying my new 2017 Ford Escape. The only thing I can say that is a negative is it time it takes for the finance part of it but that's because people need to make decisions. Thank you for all your kindness. Kind regards,Mrs. Strickland

Excellent Dealership!

I bought a 2016 Ford Mustang Ecoboost at Crossroads of Fuquay and had an excellent experience. The salesmen were well informed, friendly and genuine. The entire staff and experience went extremely smoothly and I had no issues at all. I would (and will) certainly recommend family and friends to use this dealership. I am extremely pleased with my purchase, and would buy again from them in a heartbeat.

Great place to buy a truck.

Got a F-150 super cab XT and love it. Service was perfect and everybody went the extra mile to make sure we were happy!

Thanks For Everything!!!

Got me in and out quickly and very friendly people to deal with. Thanks!!!!

Great service, quality and staff

Great staff. Quick service, High Quality. Will continue to go there for all maintenance.

customer

My years of experience with this location has been excellent. The staff welcomes the customer immediately. The service is always prompt and efficient. They make you feel welcome and appreciated for your business. Couldn't ask for any better.

Great Services

I explained the problem that I was experiencing with my vehicle. The staff was very helpful, explaining the steps to be taken to make a proper diagnosis. I had to leave my car and arrangements were made to take me home. I was contacted the following day and was advised that the part needed had been received. The work was completed and an explanation was provided. The staff was friendly and willing to help. Thank you very much!!

Recommend

Staff and Service completed was excellent.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Friendly, professional service.

This dealership always provides friendly, professional service. Its always a pleasure.

Friendly Folks,

I was pleased with the service, the friendly people and shutter driver, i spent 1256.00I was disappointed the new tires were dirty, i know the car was not clean. A car wash would have been nice or at least clean the tires and wheels.Maybe that should be included in a certain services or amount spent?My wife is pleased the way her car drives and brakes and rides better.

Great Service

Very easy to work with. All work was completed in a resonable time.

Very good experience

Easy purchase process. Looked at both new and used Expeditions before deciding on the 2016 Expedition EL. Sales person was very helpful in determining the right vehicle and options. Business staff was prepared and the paperwork process was straight forward. I would recommend this dealership and sales person to anyone.

Awesome services

I purchased a Ford F150. The service was excellent and the staff was outstanding. No complaints.

Great Service

Service there is always outstanding, that's why i keep having them to my service to my 2014 Edge.

Great People doing great work at a Great facility

I had a great experience , they located a metal skid plate for me and installed it on my F-150. I drive off road with work and was concerned to learn that the cover plate was a Hard Type of card board. They had some that they take off to convert the FX trucks and sold,me one at a good price. good folks doing good work I'm grateful !

Nice People, easy to work with

Nice place to go for oil changes. Never have any problems.

Great Service

Clean and comfortable waiting area. TV refreshments and the waiting area is not confined to a stuffy room. It is out in the open and very pleasant.

Service

Went in for first checkup. Very efficient and courteous.

Fine service. Appreciated the bottled water.

So pleased Maintenance was able to work me in for my first-ever servicing.

Great and quick service

Good experience. Elias had truck in on time and out earlier than planned.

Great Service, Friendly Staff & Clean Facilities

2015 Ford Escape, first service. I had a 3pm appointment but found that I had some free time prior, so I called the dealer and asked if i could take the vehicle in earlier and they said they were busy but i should bring it in so I did. The advisor wrote everything up took the vehicle, showed me to the lobby and pop-corn to wait. While doing their multi-point checks they noticed a nail in the right rear wheel so they took the wheel off and patched it. All-in all it was pleasant experience. I should have bought the vehicle from them instead of driving to Capital Blvd. I would highly recommend them as my co-worker had recommended them to me. Ray

Service at Crossroads Ford

Service was excellent and staff was very helpful. Pleasant experience from beginning to end.

Great People!!

I purchased a 2016 F150 and I love it. The sales person was honest and caring to talk with and very honest with the numbers.The finance guys were fabulous they worked very hard to get me the best deal. In fact, I signed one the night I bought the truck and got a call from them that they had found a better deal for me!!!

Excellent customer service

Excellent customer service. Provided home pickup for overnight repairs.

Excellent Service Personnel

Service at Crossroads ford in Fuquay varina is ALWAYS excellent. They are the best group of service personnel I have ever experienced...competent, attentive, courteous and a pleasure to work with. Don Anderson

Very Convenient.

Staff was friendly and quick. My visit took about 1 hour.

Great service

I recently took my 2003 sportrac in for repair at Crossroad Ford Fuquay and they did a great job.I was very pleased.

Great service, nice salesman

I was pleased with the service I got. The salesman was extremely nice. All the people I saw was nice and friendly, except one. I don't think he ever spoke to me and when I was sitting waiting for my vehicle, he walked by and turned his head the other way so as not to speak. I think the guy has a chip on his shoulder. I bought a Ford Ranger.

Warranty Work

My company truck was under warranty; I called and set up a drop off time. Person on the other end was very polite and took information. I dropped off truck, gentleman I gave keys to was very nice. I didn't hear back for a few days so I called to check on truck; was told they were waiting on part. Part came in that afternoon and I was notified truck was ready. I gave them a 5 rating based on the gentleman I worked with but it would have been nice for them to have called to be given an update/status. Just me but my opinion. I would and will again take my vehicle there for service.

Nice folks

My sales person stayed with me that is why I bought from your store

Great Service

Dugan and his team were awesome! My Expedition was fixed with no problems and I was informed as to what was being done. They were courteous and knowledgable. I knew I was in good hands.

Good sales person, ok sales manager.

The experience was good. The sales person was patient and friendly. She was very helpful getting the vehicle on site and initiating the process. The sales manager seemed a little put out by the time it was in the evening. Seemed to be wanting to get out the door. The finance rep was friendly and professional. It seemed as if I was being pushed through an assembly line. I wanted to by local in case of problems with the vehicle. I guess I am used to buying from dealerships where I know the staff and has a more family atmosphere.

Service Performed on 2013 Ford Edge

The service was wonderful. All my expectations were met.

Great Service

The staff was helful. I purchase a 2015 Ford pick-up truck

Great service

Very pleased with my Ford service. Will continue to be a customer!

Great service,very clean facilities

Always a awesome experience! Customer service is outstanding! Will not go anywhere else!

95,000 check-up

My Ford Edge was serviced for a 95,000 mile check-up. One of the items to be replaced was the cabin air filter. When I got home, the glove box would not shut properly. It was shut when I left the dealership, but when I opened it at home to put some items back in it, it wouldn't shut. My husband had to take the glove box off and fix it--it had not been put back correctly. (The filter is located behind the glove box.) Thank goodness I had a husband who understands cars--I would have had to return to the dealer to get it fixed.

Great Selection and Service!

I had a great experience purchasing my F150 from Crossroads Ford in Fuquay-Varina. The staff was very helpful, and made the car buying process simple and quick!

a total outstanding experience.

Crossroads Ford of Fuquay is great--the service impeccable and staff professional.

2013 Fusion Titanium AWD

Overall customer service the BEST!!!! The purchasing experience with Dave Gargano and the service experience Dugan, Krystal and others was great.

State Inspection

The service was excellent. The recent service was an state inspection. I was in and out in less than 30 minutes which surprised me. The staff was friendly and very easy to talk with. I will have my vehicle serviced at Crossroads Ford again.

GREAT SERVICE

THE SERVICE WAS EXCELLENT. NO COMPLAINTS AND NO NEED FOR IMPROVEMENTS.

Greta Service

When I called for a service appointment I got the day and time I wanted. When I arrived I got an estimated time for compeltion that was pretty close to what it took. Very Pleased

Customer

Experience was a very good one.. Salesman was very helpful, in fact everyone I came in contact with was very pleasant and helpful.. I also had my old car in the service area and they were just as nice as well. I would definitely recommend your dealership. So far I have been very happy with my new car..

Emily W. Ivey

I dropped off early on a Saturday morning with no appt. with the expectation of not receiving the vehicle back until the end of the day which I was would've been ok with. They called me 2 hours later and said the vehicle was completed. This just goes to show their determination in seeing that the customer's needs are taken care of in a timely fashion. Job well done to Dugan and his staff.

Excellent Service

CrossRoads Ford of Fuquay Varina has serviced my 2008 Explorer for the past 4 years. I would not think of taking it anywhere else. The staff is great and their work is top notch.

Service turned great service

After being stranded after having some sevice repair work done, Crossroads bent over backwards to show me they are number one in service. I really appreciate everything they had done for me. First class folks at Crossroads Ford in Fuquay!

Professional and knowledgeable

The staff is top notched, professional and they know their Ford..I have great respect and trust for Elias Olaya. If he tells me my car needs something, it must need that service.

MY experience at Crossroads Ford in Fuquay-Varina

The service staff was very helpful. They performed the repairs on my 2011 ford Taurus perfectly. I may consider bringing my car to them for other repairs in the future.

Always great service

As always I was greeted promptly and professionally. The work was performed as requested in a very reasonable amount of time. More importantly I trust the people I dealt with.

Great Service

The preventive maintenance performed by your representative(s) on my 2014 Ford (Escape) was totally outstanding! Thank you!

Sales and service is awesome!!!

My service rep was very nice and we were in and out in less than an hour.

Not sure what to put here?

Extremely happy. My car now seems fixed, customer service was outstanding.

30,ooo mile check-up

had 30'000 mile check done. everything good. , staff very courtesy. thank you

Excellent service

Excellent service and easy to make an appointment to get the car serviced

Great Service. Great people. Terrific Dealership

I have bought 3 vehicles from the Fuquay Dealership and will continue purchasing from them.

Great staff

You did fine but the capital ford waiting room is so much better. Free food and snacks a remote control to the TV. But your staff was great.

On Time Resolution, But No Status Update

The experience was good; however, it would have been nice to have been called about the status of my car. I dropped off my car on Tuesday and had to call for a status update on Friday morning. I was told that the only problem was the battery, but they could not replace without my permission. The problem was resolved, but again I would have liked a status update earlier.

Friendly

Very friendly, Gavin was very professional and helpful

Wiper issue

Computer could not pick up my issue and when tech tested it passed. Issue was not resolved and was advised on next steps. Appreciate that I was told to fix something was wasn't a problem.

Near my house

It was an best ever, excellent experience. Since it was near my house, I didn't have to go far.

Worth the drive

Overall a great experience. They knew I was coming from hours away. From the moment I got there to the moment j bought the car for my wife. I was truly happy with the process and outcome of everything. People are always hesitant about going to dealerships. I have got to say that this was truly my first experienced where I walked away with a vehicle and was completely satisfied.

Great Customer Service

Everyone was so friendly and helpful. Thank you for your service!!!!

Quick Escape!

I was in a hurry and expressed to my salesman that my wife wanted a black Ford Escape and I was going to purchase one that day. He and the rest of the staff did a great job of speeding up the process. We got a fair deal and my wife is happy with her Escape. As long as she is happy, everybody wins!

Great service.

Friendly service and honest charges.clean and comfortable with complimentary coffee.timely repairs, full explanation of charges and parts needed. They go overboard to make you feel like you are the main focus of their attention . They keep the interior of the car protected from shop grime and bring to the door. You don't have to hunt for it in the parking lot. Overall, a good experience.

Great Service

Quick diagnostic check, fast turn around on the repair. Great service.

Oil Change

Oil change with tire rotation is a good value, takes longer than a JiffyLube etc

Great service.

My Escape was in for warranty work. Everyone was very pleasant and accomodating. I will continue to have my vehicle serviced at Crossroads of Fuquay if this excellent service continues. Thank you for the great staff you have. If I find the need for a new vehicle I will definitely shop here first. When I purchased my vehicle I had the good fortune to purchase from Terry Stroud.

Extremely pleased

Staff was congenial and the service was excellent. Facility was easy to reach and really clean

Ford Survey

Everyone was very courteous and professional. The service was done at the appointment time with no wait.

Ford F150

This was my second time coming to Crossroad Ford Fuquay-Varina. All of my expectations were met at 110%. Now I am going to have to come back because the noise behind the engine has come back.

Very courteous and professional.

Very courteous and professional service personnel.

Great service, questionable resolution.

I brought my Fusion in to have the transmission checked. It goes into low gears slowly especially 3rd gear but does fine in the higher gears. No problem was found with the transmission but there is a problem however I have 30,000 more miles of warranty. The girl at the desk was super nice, could not have been any nicer but I feel that I still have a problem.

Great service

The service was great. I needed an inspection and a part installed. I was in out.

Great purchase experience.

Butch was very helpful and the purchase went as smoothly as possible.

Oil change and inspection

Oil Change and Inspection. It was really quick and painless.

Service Appointment

Service was excellent and the staff very helpful. Always a pleasure!

2015 Fusion Hybrid Fuquay Varina, NC

So happy you are now including routine maintenance with car purchases. Way to go, Crossroads!

Great service, friendly stuff

We came in for a test drive and ended up leasing a Ford Fusion. Very helpful and friendly stuff. Loved the place for kids. That made it easier for us with our 1 year old daughter.

service/repair

Recent service (replace rear hvac coolant line) was done on time and within quoted price. Although this was apparently a difficult repair as the coolant line had to be fabricated and then run from front to rear of vehicle, it seems to be working fine.

friendly folks

My windshield wipers should have been replaced at my last oil change, however I wasn't adviced when the mechanic did the points check. Even though it was overlooked, your service depart replaced the blades only charging for the part...no labor. Apologized too

Great experience

We purchased a Ford Explorer limited platinum. We came to fuquay ford as we had a bad experience at another dealership. Gavin, our sales person, was very helpful and helped us close the deal. We did have one issue with car that was taken care of right away and the dealership handled it was great customer service.

Great Service

every time that I have my car serviced,I get great service.The people are great. Your people do great work.

Great service

Super crew! Did the job right the first time around. Will be back in a couple of months.

I am a customer

It was as good as it could be, I don' have time to

Awesome Staff

Awesome staff and service department. Always professional.

They "make it happen"

I had been considering a vehicle that I saw online at another Crossroads location. When I saw that the vehicle had been relocated to the Fuquay-Varina location, I called and spoke with Larry and told him about my journey as it related to the vehicle. Based on my conversation with him, I decided to drive almost 2 hours that same day to take one more look at the vehicle. My salesman, DON BROWN, was wonderful! He made me and my family comfortable, answered all my questions and even threw in some humor that made us all laugh. Once the deal was done (Frank was the Finance Manager), I walked out with my Ford Edge one happy customer. Since then, I have told EVERYONE about my experience and how this was by far the BEST dealership in the Crossroads family. They went beyond my expectations to demonstrate that Customer Satisfaction is their top priority!

Dealer Not In It For Return Customer

This dealer is only looking to make the sale today. Not looking to make life long customer and are unwilling to do anything for the customer after the sale has been made. So if purchasing from them make sure you have no intention of returning to them.

Very disappointing

Ford F-150 has 40,000 on it. Took it in for service as recommended. Have a 6 year service plan breaks included. Complained that truck was beginning to shake a little upon breaking. Informed by the service department is was due to warp rotors however my pads were fine. They charged me to resurface them, no pad exchange never informed my wife this was not a safety concern until after work was complete $130. Ridiculous and frankly hard to understand. Definitely feel taken advantage of. Would not recommend service at this dealership.

Much better than their Cary counterparts

Cam in for "the works" service. I didnt know there was a coupon so they saved me $40! I was in and out in 45 minutes and updated by the service rep 3 times! Excellent attention.

I called the dealership prior to actually even visiting...

I called the dealership prior to actually even visiting and from the first moment I talked to Shellie Evelyn, she made my experience important. She worked her butt off for me and was super sweet. She, Patrick Partin, and Greg Stancil were awesome and helped me to get the exact car I wanted, even though I had lacked having credit. I've only had the car for a day but I do love it. I can't see the future but I think they sold me a great car at a great price and made me feel like I was important. I would highly recommend these three to anyone looking for a great place to purchase your next car. Oh, and the young lady at the front desk even let me use her phone charger because my phone was about to die while I was on the phone with the insurance company.

very pleasent shopping experience owner is on property...

very pleasent shopping experience owner is on property and also works there says a lot for a dealer not pushy and got a tc for a great deal.. will be doing business there again

Great place. Service techs. are very helpful and prompt....

Great place. Service techs. are very helpful and prompt. Have moved all my vehicles here for service. Diesel service is top notch.They have a great thing where after 4 oil changes the 5th one is free. And for a diesel you cant beat that anywhere.

I've purchased two Fords with the dealership in the past...

I've purchased two Fords with the dealership in the past two years and I have to say it is my best dealership experience to date (and I'm 47 years old and have purchase many cars in my lifetime). Everyone from the service department to the managment are great folks to work with. I would highly recommend them. -David King Apex NC

We had a great experience in buying a new car. The...

We had a great experience in buying a new car. The salesman was always willing to answer questions and find what we were looking for. He was also willing to negotiate when we were interested in different terms. All employees were helpful in closing the deal, answering questions and getting our new car ready for us to drive off the lot.

Brandon was a very helpfull and really educated me on the...

Brandon was a very helpfull and really educated me on the Fusion I purchased. I've recommended Don Jenkins Carolina Ford to all my friends

This is the second car we purchased from Don Jenkins and...

This is the second car we purchased from Don Jenkins and both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are there. Terry is the sweetest salesman I've dealt with (my husband you to sell cars, but Terry has him beat). The finance manager worked to give us the deal we were looking for. I will refer everyone I know to Don Jenkins.

Where do I start.... I purchased a used 1997 Ford...

Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warranty from Ford. Don Jenkins refused to honor that warranty. I took it to Crossroads in Cary for warranty work. Did I learn my lesson, NO. Since they are a mile from house I gave them another opportunity. I took the vehicle in for the yearly inspection. They immediately called and said it would not pass. In fact, they said that it was too dangerous to drive off the lot. So, I had them repair. Ouch! To the tune of $900+ to repair ball joints. The engine developed an exhaust leak, what did I do? I took it them to resolve since the engine was out of warranty. Not only did they NOT fix the leak, they called and told me that my steering linkage was so bad that it could break at any moment. What did I do, I had them fix it to the tune of $1200 with the expense of the SHODDY exhaust manifold work. I fixed that myself with $6 copper RTV, now its whisper quiet. So, another year another inspection for the truck. I get a call 20 minutes later from good ole boy, Coy. "Sir", he says that truck will never pass inspection. The power steering is leaking. Having just painted the power steering box, I KNOW its not leaking but is nice a shiny. I am on to them now after sooooo long. I informed Coy that I need to confirm that leak with another mechanic. Thats when the customer service went south also. What did I do, I took it to a trusted local mechanic who confirmed that there was nothing wrong with that steering box. As a matter of fact, he went over the entire truck and said it should pass with flying colors. I would like to warn EVERYONE that Don Jenkins Ford in Fuquay Varina runs a dishonest and unethical business in their service department. They intentionally find non-issues and exploit them which usually cost several hundreds of dollars. Unless you have a Ford vehicle under warranty and its an emergency, I would not even consider this dealer. Take you vehicle to Crossroads or Capital Ford. If it is not warranty related, visit a local mechanic who can be trusted. Don Jenkins Ford needs to go out-of-business NOW. There will never see my business again ever.