Crews Subaru

Fantastic buying experience

Best dealership encounter I've ever had. Trey took his time, didn't push, and was knowledgeable and courteous throughout. Pam made the signing painless. Would recommend to family and friends in a heartbeat!

Excellent Transaction

Smooth and painless purchasing experience. Everyone was very professional and went above and beyond to assist in working out the large and small details. My second purchase at Crews Subaru and I'll be returning to them when its time to buy again.

Top notch experience

The whole experience was top notch from start to finish. Everyone I dealt with was friendly and helpful. Millett really made the whole thing very pleasant, and even the used car manager came out and helped. The deal they offered, including my trade, was fair (based on True Car and Carguru) and Pam had everything ready for me to sign. I purchased a used Subaru with one little nagging flaw which they readily agreed to fix. Millett and Matt set-up an appointment in service for next week. A warranty on the engine and transmission was included at no charge. I hope the car will last a long time.

Excellent, Relaxed Experience

The service and the attitude of everyone I encountered was excellent. My sales consultant Robert really made the experience. Robert was knowledgeable, patient, and intuative to the priorities driving my quesitons. As it turns out, the right fit for me was a different vehicle than the one I came in considering, asked a million questions about, and test drove first. We were at the stage of talking price and Robert was calm and perfectly willing to stop and get a Forester for me to drive. When I did, I got that "oh, this is right for me" feeling and from that place, making decisions on options, price, etc. is easy and quick. My need to buy a new car came up suddenly, and while I had been leaning towards Subaru based purely on liking the look of ones I see out and the Subaru reputation, I had not actually done research. Therefore, the fact that I walked in, asked questions, drove 2 different types of Subarus and was able to make a confident decision to purchase all in a few hours...that really comes down to Robert. Along with answering a lot of questions, Robert really conveyed the attitude (which I felt everyone in the dealership putting forward) that quality products don't require a really hard sell, and that pushing someone into a decision they don't feel comfortable with afterwards isn't a great reputation builder.

Excellent experience

It was a pleasure to deal with the salesman Carmelo Vazquez and the finance Pam Baker. I only experience Great service , great price and smooth transaction. I love my new Subaru Impreza wagon. I definitely recommend this place to others .

Excellent experience

Great service, great price, great car, wonderful people. We have had a relationship with this dealership for years, we will continue to return for years to come.

Great exciting experience!

Everyone at Subaru, especially Scott Griffin and Pam Baker, were pleasant to work with and very patient. Mr. Griffin is very knowledgeable and helpful. He spent time after the purchase to explain all the bells and whistles. Thanks for a great experience. I checked in the survey that I was left alone for 5 minutes but this was not a bad thing since Mr. Griffin was doing it out of courtesy while we talked about the vehicle. Thanks!

Excellent service

We received exceptional and professional assistance in buying our new Suburu Outback. Millet was knowledgeable of his product and explained things clearly (especially to a couple of tech challenged old folks!) We appreciate that he showed us around the service area and introduced us to the people we will be dealing with. All in all, it was a pleasurable experience. Pam was very helpful as well.

About as easy as it can be!

I have purchased all brands of luxury cars in my life. I have not had such an easy relaxed time getting a car. My salesman Robert was pleasant to work with as well as everyone else I met. Would definitely recommend this dealership to anyone considering an automobile.

Pleasant experience

From the first meeting with Ralph at Crews Subaru to driving away with my new Crosstrek, it was a delightful stress free experience. The new touch screen and essentially paperless system was fun and a heck of a better way than the old way of pushing paper back and forth. The car drives like a dream and I think there will be more Subaru's in the future from Crews Subaru.

Fantastic Customer Service

From start to finish, buying my new Subaru Outback was a very pleasant experience. Working with Rhett Crull was super easy. He was the epitome of a no pressure salesman. He took lots of time with the test drive and overview of the cars features. I was so comfortable the whole time. I would highly recommend the dealership and Rhett.

Good Experience

Trey was very professional and gave great service. I felt comfortable talking with him and didn't feel pressured to buy. I love my Outback!

Great experience!

Had a really great experience with Trey and everyone at Crews Subaru. I love my new Forester and they made the process quick and easy!

Excellent Experients

Thank you Crews Subaru Of CharlestonThe buying experience was the most pleasant ever! Great dealership, great people!Rhett Crull, you or the best car sales person I ever have met. No pressure! Very informed about the vehicle, all of questions were answered promptly and honestly. Rhett, Thank you very much!

Best Sales Experience Ever

The professional knowledge of Jeremy Brooks and his sales approach was just outstanding. I was really please with the entire process! Great job Jeremy Brooks! Great job Crews Subara

Wish I had come here years ago.

Everyone was soo helpful and kind - my experience was so nice, my wife bought a new car when she took me to get mine. Great dealership.

Love my Outback!

Jeremy was great and extremely helpful. Purchasing a new car is stressful, and he gave me the time and advice I needed to make the right decision. I am very happy with my new car and am proud to join the Subaru Family!

Great experience

After much research, I had decided to buy a Subaru Forester. I got a reasonable price over the phone and started the financing application on line Saturday, Ralph Hunt called me within an hour of my submission. I explained my desire to come on Monday to check it out. Monday was the last day of 0% interest. Ralph met me at the door, we talked about my wants and deal breakers.. He introduced me to Josh and made sure I got the deal I wanted. After price agreement he handed me off to Pam who handled all the financing details. She was friendly, helpful, and answered all my questions. You can tell she enjoys her job. With papers signed the car was sent for clean up and Ralph reviewed all the options, manuals, and contacted my insurance. Once the car was ready Ralph carefully reviewed all the features of the car while sitting in the car. He made sure everything was right, even moving the cross bar so it didn't interfere with the panoramic moon roof. Great experience all the way thru. Thanks, Tracie, Ralph, Josh, and Pam for making my Subaru dream a reality

I traveled 200 miles to purchase my car from Crew....

I traveled 200 miles to purchase my car from Crew in 2015 and again this year 2016. The internet sales staff and Sales people are fantastic. I sent them a list of what I wanted and they sent me a vin# and time it would be in stock. I arrived before opening to check out their lot and was impressed by the amount of selections they had in all Subaru models. I was in and out of the show room with a new car in less than 2 hours. Would I go back again? YES! With no hesitation. Crew's Crew deserves more than 5 Stars!

A pleasurable experience

After reading the excellent reviews of the Forester in Consumer Reports, my wife and I knew before we arrived at Crews Subaru what we wanted to test drive. We met Millet DeAngles as we arrived, and he took us directly to the Foresters. He had a thorough knowledge of Crews' inventory which was extensive..After choosing our Forester, we went inside to discuss the purchase. The dealership's facilities were clean, modern and comfortable. I had forgotten placing a fraud alert on my Equifax credit report about five years ago when I saw an account I didn't recognize, so we had to make another trip back to complete our purchase after removing the alert from my report. Millet had our car saved for us before we returned, There was another couple there wanting to buy "our" car, but Millet gave us first right of refusal. Pam Baker made the financial decisions easy and helped us get what we wanted at a price we could afford. We love our car and Crews Subaru.

Excellent experience

Overall, my experience at Crews Subaru was excellent. They were attentive, friendly, and thorough. Trey, the sales rep we worked with, was patient and super helpful working with Josh to get our payments where we needed them to be. The only negative was the fact that before coming in i called to specifically ask whether they had the ability to coordinate my lease turn in with Hyundai. That was very important for me to know as my husband and I were simultaneously juggling the purchase of a new home/mortgage so time is at a premium. The sales rep I spoke with on the phone (not Trey!) told me unequivocally that yes that could and would do this. I never said anything about trading the hyundai in, rather very specifically discussed my lease end situation. It wasn't until I was signing my new lease paperwork that I learned they could not coordinate with Hyundai. Fortunately Pam and Trey made things right but others be forewarned...only the lessee can turn in the leased vehicle. Thanks to all at Crews subaru though...I LOVE my new Forrester and will probably be a customer for life despite that small hiccup.

New Car Purchaes

Jeremy worked hard to really show us what an outback can do and all of the features that ultimately led to this purchase. I tested nine different cars before deciding on the 2017 Outback. Between Jeremy's patience and hard work and Pam's super speedy, but spectacularly amazing paperwork skills, our experience was great.

New car purchase

Staff was efficient, timely and responsive. Purchase was easy and very fairly priced. Communications were timely and clear. They were flexible when we changed vehicles at the last moment. Would purchase there again without hesitation.

Exceptional Customer Service -

Walked in ready to buy. Knew what we wanted. Knew what we wanted to pay. Knew I didnt need to be sold just assisted with a cash transaction. Everything went off so smooth. Millet did everything we asked, even did the recalls. Josh made the deal happen, at my numbers and Pam made closing was a synch. Highly recommend this dealership. Very personable, listened to my needs and made the deal happen. I can honestly say it was the most pleasurable car deal Ive ever done!

Loving my new Subaru

This was my first new car purchase in a long time - I love my Subaru! They were fast, friendly and it was an excellent experience!

Car buying made easy

I've been buying cars every 2 or 3 years over a 45 year span. Crews Subaru and Trey Norwood handled my recent purchase without a hitch. I actually enjoyed the process!

THUMBS UP ALL THE WAY

I purchased my Subaru Forester 2017 from Crews Subaru and by far honestly was given the BEST EXPERIENCE EVER!!! Scott Griffin, Josh Stringer and Pam Baker were just very professional , courteous and really made you feel like family. I personally hate a long drawn out process so this was better than anticipated. With a sales background myself ......I was really dreading going car shopping. I did a little research and checked consumer reports on dependability ratings and resale value and made an educated decision to buy my Subaru Forester. They made the whole process completely painless and enjoyable. I would highly recommend Crews Subaru to all my friends and family!!! I was pleased to see that they were pet friendly and accepting of my " Furbaby " sidekick. It was a pleasure doing business with them.

Great experience!

Just purchased a 2017 Forester (my second) and can honestly say it was a pleasure doing business. Like many people, I'm not always crazy about going into a dealership to buy a new car. But Millet Deangles made the whole experience a very positive one. Millet was very professional and courteous. He listened when I had questions or concerns and answered them all to my satisfaction. I came away with a very positive feeling about having purchased another Forester. Likewise, Pam Baker was also a pleasure to work with on the financing end. Like Millet, professional and courteous. Thanks to both for a great experience.

certified car purchase excellent ,NO PRESSURE

Carmello, Barry, Pam, the price, as well as the others I came in contact with short time in dealership very pleased ,and grateful certified vehicle purchase

Simple and Straightforward Sale

I communicated with Ms Breedlove about a 2017 Outback that my wife was interested in. I stopped by the dealership a day later to look at colors in person. The salesman that helped me, Barry, was very helpful. We made our deal in 15 minutes or less and the rest was just signing all the paperwork. I thought I got a fair trade-in value for my car. I may have picked up more money by driving elsewhere in the state but there is something to be said for keeping your business local. I have bought a new car or truck every year for the last 25 years. That has given me a good prospective from which to assess the process. The Crews team made the experience quick, accurate, and painless. Carmelo brought me through the final paperwork with ease. All with whom I interacted were friendly, courteous, and professional. It is refreshing to deal with people who put the customer first.

Great people, great cars

I bought my first car at this dealership so being new to car buying one would imagine the process being painstakingly long no matter the dealership. The process went rather smoothly and I believe this can be largely accredited to the friendly staff that made sure every need was met. 11.5 out of 10, would go again.

Outstanding Service

Rhett Crull is simply the best sales person I have ever met and bought a car from.KnowledgableCurteousGenerous PatientHe represents the best in the business.I will return to this dealership when it comes time to buy my next car.

Second Purchase

I had previously dealt with the dealership on 2012 and had been vey satified with the experience and the follow-on service department. When it came time to purchase a second vehicle, I had no hesitation in delaing with Crews again. The second time around was even better than the first. A well run dealership.

A happy customer!

I recently bought a Subaru Crosstrek.The staff were quite helpful, with pricing, trade in , and financing.The facilities were neat, and the experience joyfull.I would thank the staff, who were very courteous, and helpful.

Easy Peasy!

These guys were great! I had wanted to buy a car while I was on leave between duty stattions and they worked out all the kinks so I was in and out in my new Legacy. Top notch service, would definetly purchase there again and highly reccommend you all do the same!

Very Patient!

Rhett worked with me to find the car I wanted. No pressure. Treated me with respect and dignity. Explained all the techy stuff slowly and thoroughly. And has called to check on how I was working with all the new gadgets. Much praise.

Well Worth The Drive!!!

We reside in the Savannah, Ga area. Our son was interested in the 2016 BRZ and we took a family road trip to Crews Subaru in North Charlotte, S.C and were NOT disappointed. We were greeted by Rhett who was warm and friendly. Rhett easily answered all our questions and was very informed about the vehicle. My son test drove and loved the car so much that he traded in his beloved Mazda 2007. The transaction was hassle-free and we got a great deal for our trade in too!!. Financing was easy and Carmelo worked his "island magic" and beat the rate we requested!!! I highly recommend working with Rhett for your next car purchase. This was NOT our first car purchase (Honda, Mazda, BMW, Chevy, Hyundai, Dodge, Mitsubishi) but it was the most pleasant thanks to Rhett, Carmelo and the Subaru team.

Certified Pre-Owned Forester

I have done business once before and had a great experience. I contacted the same sales rep., Millet Deangeles, in this case and got the same excellent service. The whole process was stress free and Millet had our interests at heart the whole time. We live in Pawleys Island but it was worth the drive to Charleston because of their selection of certified pre-owned Foresters. The office staff processing was excellent and Jan is very helpful and efficient. She also processed our purchase a number of years ago.

Excellent assistance with purchase.

Excellent assistance with new car purchase from sales and parts. A particularly big Shout-out for Millet Deangles, Pam Baker, Trey Norwood, Kevin Hoskins and Josh Stringer, an unusually knowledgeable and helpful sales team!!

Hassle Free

This was the best experience I have ever had when purchasing a car! Jerry Peters and the Finance Department made the experience, quick, painless, and practically enjoyable. They were helpful and accommodating. I highly recommend this dealership!

Excellent Experience in Purchasing a New Vehicle!

I walked the lot with Scott Griffin. He took the time to answer all of my questions, showing me just what I asked for. When my husband joined us he again went through the information we needed. It was a perfect way to purchase a car. No stress! This is our second time working with Pam Baker. We couldn't have asked for better service! She made the whole process easy and comfortable. We are delighted with the end result. Pam is amazing to work with!

Informative, fast, professional, pleasant, helpful

Everyone was helpful, pleasant, and seemed genuinely interested in helping my son & I to make the best decisions on out purchase. The education on the vehicle itself was impressive and very helpful. We felt confident in our decision mostly because all of questions were answered promptly and honestly. We were already a Subaru famliy, gald we still are.Thank you

Great sales service!

Our experience with Robert K was a fantastic one. He was helpful, very professional and I would highly recommend! We plan on purchasing another car just after the 1st of the year and will go see Robert 1st. Very honest, not pushy and everyone at the dealership was very friendly. By far, easiest and lowest stress car buying experience. We will be back!

Excellence in motion

This dealership was bustling with business when I was in and yet Trey and Pam made me feel like I was the only person there. They answered all my questions and made sure I had the deal I needed.

Couldnt ask for more

Had a great experience. Love the car! I needed to trade in my old subaru and they treated me like family. I would recommend them to anyone.

Fast and friendly service

I worked with Rhett to find a new car. Both him and Pam worked hard to get me out the door with a new vehicle at a great price. I would highly recommend this brand for not only their customer service but also their commitment to making excellent products.

AWESOME Experience!!!

Huge thanks to Millet and and the rest of the gang at Crews Suburu!!! We had the best experience!! We never felt pressured!!! And we LOVE our new 2017 Forester! We are Subaru "lifers"!! THANK YOU!

Great eMxperience

I was very impressed with the service and professionalism. My sales rep, Scott Griffin, had great product knowledge and took the time to explain all the technology.

Out of State purchase

We had been looking for a used Subaru Outback Premium with All Weather package for the Michigan winter. We found Crews through Car Gurus and Linda worked with us to secure the vehicle we wanted. Even though there was local competition they stuck with us to closing the deal. They even took additional photos of the underside of the car since we couldn't physically be there. The whole experience from start to closing was very positive and Linda's friendly demeanor and impeccable Southern hospitality shone through from beginning to end. Can't wait for the transporter to roll up and unload our (new to us) Snow grinder

great customer service and helpful

Trey and Pam and everyone involved were very helpful. worked with us. were patient. everyone was professional, knowledgeable, helpful, and kind. We love our Outback!!

Great folks

Everyone was very professional, friendly, and knew their jobs. Great value for the purchase on the 2017 Forester. Linda and Carmelo did an outstanding job.

Great service

Had no credit the staff got me new car and great payment staff was awesome .my next car will be from crews ! The staff really was super nice and work with me getting the car I wanted

Great dealership and Staff

Great dealership with a friendly professional sale staff.We came in to look at the Subaru's and decided to purchase a 2017 Outback. Drove it to Florida that weekend and really enjoyed the smooth ride and Eyesight driver assist on the interstate. Gas mileage was very good also. Its a beautiful fun to drive vehicle. Everyone at the dealership we talked to was friendly and helpful. We worked directly with Jeremy Brooks and Pam Baker on the purchase, Jeremy is very knowledgeable about Subaru's and took the time to go over all of the Outback features in detail, giving us a thorough tour of the vehicle. And Pam Baker managed to get our paperwork in order despite the local network provider having an outage. If you want a Subaru I would stop at Crews Subaru Of Charleston.

Unsatisfactory Sales Experience

I went to Crews Subaru in N. Charleston in the hopes of driving a 2017 Subaru Legacy Limited. I was told that they only had one automobile available, which was in possession of the manager, but the manager was on vacation. I was told that if I ordered my second choice of vehicle, a Limited V6, such vehicle that it would have to be ordered by me and that could pose a problem. When I was given an estimate on my automobile (2009 Honda Accord EX-L V6 (47000 miles) they allowed $9000 as a trade. A Toyota dealer offered $2000 more on a competitive automobile. Iit appeared to me that the salesman and the manager showed little interest in selling me a car I wanted. I am glad I made the decision to not deal with Crews Subaru. Subaru just lost a prospective customer. Considering they are the only Subaru dealer in Charleston, maybe they thought they had a monopoly on the market.

Best car buying experience!

I just purchased my 3rd vehicle from Crews Subaru. I couldn't be more pleased with the whole experience. They are the most professional team and their love and knowledge of the vehicles is refreshing. I would recommend Trey Norwood as a salesman to anyone wanting a great experience.

Great work!

Everyone we encountered at Crews was positive and helpful. Scott, our salesperson, was great! I'd recommend this dealership in a heartbeat. We purchased an Outback. We are retired and transport our grandchildren often, so we wanted a car with a proven reputation for safety and reliability and that's what we feel we got. We've had dealings with a number of dealerships over the years and have never been to one where everyone had a smile for us. Keep up the great work!

The Best Car-Buying Experience I've Ever Had

On 7/30/16, we purchased a 2017 Subaru Outback 2.5i Limited. I am retiring in a few years so we thought we'd get a vehicle that we had confidence would stand the test of time. I am 62 and in all my years, this was the best car-buying experience I've had.The Vehicle"Read the specs on the Outback 2.5i Limited and you get an idea of what a great vehicle this is. But drive it and get a first-hand look at all the great features offered and you will be hooked. I love it! It had everything we wanted including a large rear interior to store our gear. This is truly an exciting vehicle.The Sales Staff"Robert K. was the sale rep we dealt with and we couldn't have been more happy. He was an easy-going, no-pressure guy who answered all our questions, be they about mechanical, electrical or style issues. We arranged to purchase a vehicle that was due in August with a deposit of earnest money. Robert then helped me to file applications with the Finance department so we could streamline that process. When a few short days later Robert called to say our Outback had arrived, we were elated. On the day we bought the car, Robert took the time to go over the Outback features in detail, giving us a thorough tour of the vehicle and going over the User Manuals. We got an excellent overview of everything. It was clear-cut, understandable and fun! There was s lot to go over, but it didn't take long, Robert is easily the best sales rep I've had the pleasure to do business with. Thanks! By the way, all the staff we encountered were nice, polite and unobtrusive, Again, no high-pressure, but staff that treat you the way you wanted to be treated. Well done, all.The Finance Department:Usually the most dreaded, drawn out phase of car-buying, Crews Subaru did it right. Take some simple credit applications, a fantastic, state-of-the-art, hi-tech desktop and Ms. Pam's savvy and experience, and everything was done in less than 30 minutes! Amazing. See it to believe it. It had been a long day already when we got to Crews and I knew my wife would not want to go through the usual haggling. There was nothing to worry about here. Finance experience was picture perfect!Get the best car from the best people. go to Crews of Charleston!!!

2016 Forester

I came to Saburo to looked at an 2015 outback got interested in a 2016 crosstrek and left with a forester 2017. Saburo had many great options and I left with a great car and met great folks.

Great experience

Great no hassle experience! Smooth transaction! Worked for me to get me where I wanted to be!! The whole process was quick efficient and streamlined. Definitely recommend this place to anyone!!

Outstanding

Great people. Barry did a good job with us. He got us what we wanted. The place was clean, the parking lot was organized. Thanks

Best Car Buying Experience!

From the moment I walked inside of Crews Subaru, I was welcomed and treated as if I was the most important person in that building! I would like to thank Ralph Hunt and Pam Baker, who made purchasing my new Outback seamless. I love my new car and will absolutely recommend Ralph, Pam, and Crews Subaru to my family and friends!

New lease

My husband and I were able to negotiate a great lease on a 2016 Subaru Legacy last Thursday. We primarily worked with Barry Childress, who was an exceptional salesman in that I never felt like he was trying to get me into a car I couldn't afford or wasn't interested in. To echo a previous reviewer, I agree that he was super friendly and was extremely knowledgeable about the dealership, the Subaru brand and the specific model car I ended up with. It was a hard sell for me, as my attitude was that the Nissan Maxima is hands-down the best sedan ever made, but it's only taken a few days to make me a believer in the Legacy as well. A big thanks to Barry, Josh and the team at Crews Subaru for all their help!!

No pressure...just good salesmanship from a terriffic staff!

Jason Flanagan, salesman, along with Josh and Carmelo, were extremely polite and helpful. I had done my homework. Never felt rushed. Wonderful experience for me!!

Car buying made easy !

Everything went quickly. Barry was not high pressure, but very informative and friendly. Will recommend him and Crews to everyone! Great job. Thank you! Will be back

Second purchase

This is the second time we have purchased from Crews Subaru and couldn't be happier. The entire team is great and Trey is just awesome! He even remembered all 4 of our children's names. That to us meant a lot!Thanks Trey for the personalized service.

The best ever!!!

As indicated by the title, this was the best experience ever when it came to purchasing a vehicle. We dealt primarily, in order of appearance, with Linda, Ralph, Jason & Pam. Each with their own responsibilities they worked together as a team. There was no pressure, no sense of tension between sales reps as in other dealerships, no endless back and forth about the numbers. The staff appeared to genuinely respect one another and help one another to make the entire process seamless and flawless. There were no unnecessary delays in negotiations, they were genuine in their willingness to be the best hosts possible. Our purchase? A used Prius V we found online. It was a two hour drive from our home to the dealership but the staff made it all worthwhile. First contact was with Linda Breedlove who responded to my email inquiry. She did great research for me in answering all my questions.Why am I writing this review? While researching vehicles online I also checked the reviews on the dealerships. The reviews about Crews Subaru were very positive and led me to them. My hopes are this review will also lead others to Crews so they can experience the same genuine caring we received in making our purchase. 5 Stars all the way!

Another great visit.

This was the second Subaru Forester we have purchased from Crews Subaru. We walked in knowing what we wanted, having seen it on their website and received the best price available. There was no pressure to purchase extended warranty, however they were offered and explained. We walked in with our own financing, but Crews was able to beet that. Over all excellent service. But I would expect nothing less because of our previous experience.

No Pressure, Very Welcoming and Pleasant Experience

The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-making phase of car-buying. He always took his time with us and was so helpful during each of our 3 visits to the dealership. He was even patient and pleasant when we brought along our 2 large dogs to "test-fit" them in the back of a Forester.The internet sales associate was also helpful in answering questions about various vehicles that we spotted on their website.We initially planned to buy a new model but were fortunate enough to end up with the current year's dealer loaner, which had extremely low miles.The finance staff were also very customer-friendly, as well.All around, it was the easiest, fastest car-buying transaction I've ever been through. This will be our first stop for our next vehicle purchase.

Great Experience

They had a great used car, and literally made me an offer I couldn't refuse. I never felt any pressure and felt they generally wanted to make me the best deal possible. They will be my first stop for my next new or used car.

Amazing people!

I cannot say enough good things about these people! They truly went above and beyond to help me this week! It was my first time financing my own car. I worked with Rhett and Pam. Rhett answered all of my many questions and was really on top of things. The whole process was very quick! Pam was extremely sweet and made me feel very comfortable while signing all the papers. These people are not pushy at all and will truly work their hardest to make you happy. Thank you both for everything! I am so thankful.

Can you believe.....fun buying a car???

I am 73 and have bought my share of new cars from dealers. Crews Subaru salesperson Ralph Hunt made this purchase the first time I've actually had fun buying a car! Also dealt with Pam Baker who was very helpful in processing our loan app.

No hassle car buying experience

This is our second outback Subaru. We already knew the quality of the automobile. The buying experience was the most pleasant ever ! Our salesman , Rhett Crull, had a vast knowledge of the car and knew all the answers to our questions with a no pressure attitude.

Amazing experience

Fisrt time buying a car and it was an amazing experience at crews Subaru. Made the procesd extremely easy

First Class

I was impressed by the quiet professionalism of everyone with whom I interacted at Crews Subaru. These are Subaru Representatives who know the high quality of the automobile line that they behave accordingly; knowledgeable, competent, confident, and professional. They made the purchase of my new 2o16 Forester an easy and pleasurable process,

great experience

The folks at Crews were very knowledgeable, friendly and service-oriented. The whole experience went smoothly even though I added complications for them to deal with and my follow-up demands went without a hitch. Highly recommended car and exceptional team to back up the sale.

The Good and Bad

I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sales manager, was also terrific in his representation of Crews Subaru. In fact, he was the redeeming grace after my awful experience with Rhett, the salesman. Rhett came off as very personable, at first. I drove a Civic and did question him about a crunching sound I heard during the test drive. He assured me the CV joints had been inspected. After buying the car, the sound was very noticeable. I contacted Rhett the next day and he asked Jerry if they could fix it. Jerry was very agreeable. The car came back and still crunched. I contacted Rhett again. He responded in a demeaning, chauvinistic and insulting manner. I sent my friend down with the car and Rhett continued to unleash his attitude on them as well. He is the stereotypical slick salesman and I would not want anyone else to give him business. If Jerry had not stepped in, I would have been a satisfied customer. Subaru does seem to want to earn your business but Rhett is not a trusted car salesman to deal with.

First car purchase!

I recently purchased a certified preowned Forester from Crews, and had a fantastic experience for my first time buying a car. All of the sales staff were incredibly helpful, knowledgeable, friendly, and never made me feel pressured to make a purchase that was out of my comfort zone financially. They helped me find the best solution for my needs and, I couldn't be happier! I can't imagine having a better experience for my first car purchase!! Thank you!

Crews Subaru is the best around, hands down!!!

I spoke with the nearest six Subaru dealerships to find exactly what I wanted. Crews Subaru provided me with the best price and exactly what I was looking for. Courteous and exceptionally professional sales staff (Robert K.) along with a very efficient check out process (thanks, Pam) made the car buying process as painless as it could be. I love the Outback and will continue to use Crews Subaru for service and future purchases. Job well done!

Our second Subaru in 3 years

This is the second Subaru we have purchased from Crews Subaru, our other vehicle is a Forester.We were able to test drive and purchase our 2016 Legacy over the memorial week end. We made the choice of purchasing the Legacy after reviewing all the information we could find on how this vehicle rated against other vehicles in this category. My wife was very excited about all of the safety feature the car has. We both love the driver assisted Eye Sight System, which will help us stay in our lane and give us the comfort of not getting to close to the car in front of us. Completing the paper work was a snap with the new computer system that Crews Subaru has installed. Actually there is no paper as the system is all paperless and I was given a flash drive with all of the documents.. It is a very comfortable and quiet vehicle.

New car purchase.

I am very happy with my Outback and received excellent instructions on how to use all the accessories and safety features the vehicle offered.Sales and staff personnel excellent.Knowledgeable. Not pushy. Highly recommend.

Great experience!

Wanted a new car but was dreading going to a dealership. The idea of being pressured by salespeople, haggling over prices and going back and forth with sales managers was enough to make me stick with my old car. I stopped at Subaru - just to look - and was so pleasantly surprised. No hassle, no pressure and a great deal! Went back a week later and purchased a Forester!Can't say enough great things about Scott in the Sales Dept. He made this process so easy. Delighted with my new car! Thank you Scott.

Sales Support Par Excellence

The entire sales staff was at my disposal not just my sales representative, Robert K. When Robert was busy with another client or off a day I came in for "another test drive" other staff, including but not limited to Josh, Linda Jeremy and Trey, were available to answer my questions, give me literature or take me out for a drive. Robert was excellent explaining all the features of the car. Jeremy reviewed some of the features for me and helped to make me comfortable with "new technology." They worked together as a team which was very much to my advantage. Linda was very helpful when I called in and Robert was not there.The literature provided let me know exactly what products Subaru had available and pricing. I felt very comfortable with my purchase.My Subaru Forester Touring model has a lot of features. They have all been explained to me by various staff but It will take me time to learn to use them all. Robert has made it clear he is there to help me any time I need "how to" guidance.The sales team made buying a new car as stress free as such a large purchase can be.Pam was very knowledgeable and organized about the financing end of the process. She was very candid regarding the extended service warranty and the additional exterior and interior care car package.Everyone was very nice to and patient with me.

Great Car-Buying Experience

We are long-time Subaru owners, with our 2000 Outback and 2002 Forester both logging over 250,000 miles, so we we had no question about what brand we would be returning to for a new car. They are great vehicles, and we had kept up with the reviews. That said, we didn't know what to expect at a dealership, since we hadn't bought new since 2000, but Scott paved the way for a smooth and effortless purchase. We were impressed with Scott's knowledge of the vehicle -- every detail -- and so he was able to reassure us and guide us in our selection. Overall, a very nice experience.

No pressure: A happy experience!

My older, beloved car was totaled when a tree fell on it, and I was heartbroken. I had test driven several comparable models, but didn't have a 'connection' with any new car or salesperson who made me feel comfortable until I traveled from Beaufort to N. Charleston to visit the Crews dealership. Tired of driving a rental, and short on time, I had decided that I would tell the first salesman who approached me that I had found the car I wanted to see online, on their lot, and I needed to decide quickly if that was the one for me or not and move on. Luckily, Robert Kozakiewicz was the salesperson to approach me, and he was friendly--not pushy, informative, accommodating and very understanding about my situation. I test drove what would become our new family car, a 2016 certified pre-owned Forester. Robert actually listened to what I really wanted in a car, and was careful to point out things about the Forester that fit into the category of what I was looking for. We were having a great visit during the test drive and I LOVED the car! He assured me as I had to leave that he would do all he could to help me get that particular car if my husband checked it out and liked it, too.Just a couple of days later, I returned with my husband, who had a bunch of questions for Robert, and he answered them all to his satisfaction. They ended up hitting it off, too, and what could have been a stressful few hours was a pleasant car buying experience. Miss Pam in the financing office is a PRO, she's great! She took a minute to get to know us, and explained every bit of the process as we went. Robert and Pam were a great team in our car buying experience! Thanks so much for taking a difficult time and turning it into a happy experience, with a great new car and new people to rely on whenever we need assistance in the future.

Good Shopping and Buying Experience

Coming from other Japanese cars, my expectations are high. Acquaintances and consumer ratings recommended the Subarus so I visited to try them out. Jeremy patiently showed features, took my son and I on test drives, taught us how to operate new features, etc. I was particularly interested in the collision avoidance (Eyesight) feature. Jeremy showed us that it will truly slow and stop the car, if the driver doesn't.Josh, Linda. and Pam also were helpful and professional in helping me through the business end of price and features negotiations and the business of selling the car and putting my license plate on it before I was ready to leave.Service consisted of hitch installation and recall evaluation, which was well done. Even parts was involved in coming up with a missing plug for the hitch.

Crews' crew creates incredible experience !.

To say that the folks at Crews Suburu and I ran a few marathons to get me in the car I've wanted the past year and a half is an understatement. For different reasons there were many occasions over the past 18 months that I was ready buy a Suburu Crosstrek but was unable to. At every step of the way, Tracie, Josh, Trey and the entire gang at Crews were with me and supporting me until, finally, a few days ago, I got my Crosstrek ! I consider the folks at Crews to be my dear friends and would love to do anything for them because of their kindness and patience with me. So, maybe this is my opportunity ? I looked at other cars in the final week of decision. There are alot fine SUVs and small SUVs out there, so it was not a slam dunk until I realized that throughout my 'shopping', 2 things were very clear. First, I was comparing every vehicle I drove to the Crosstrek. Secondly, I never felt any trepidation about walking in or making an appointment to talk or drive the Crosstrek again. I don't know about any of you reading this, but there is a certain feeling I get as I walk into most dealerships and they are valid feelings. I feel a need to protect myself. Never at Crews. So, after driving other great SUVs at some of these dealerships, I realized that I loved the Crosstrek by quite a bit over the other options AND I felt like I had friends who have my back at Crews. The bottom line for me was and is Crews has the best product and my back. Thank you !

They sue make it easy and comfortable

I haven't purchased a car from a dealer in over 20 years and was dreading the experience. I could not have been more relieved. From the initial contact with Tracie to taking a test ride with Jeremy everything was very pleasant and low key. They had a car I wanted to see. They showed it to me and answered all the questions with absolutely no pressure. We looked and left. I received an email soon after thanking me for my visit and offered to answer any other questions I might possibly have. A few days later I got a notice online of a price drop on the car. We really wanted it so I contacted Jeremy and said we were ready to purchase. He arranged an appointment and again the whole process was quick, friendly and efficient. Pam in Finance made the final purchase process quick and efficient. All in all a great experience and we're SO happy with our Subaru Outback!

Great Team!

What can I say, except what a great team and great experience at Crews Subaru of Charleston! My husband and I went in to look at a used 2015 Toyota Avalon Hybrid advertised on the internet and purchased said vehicle! We were extremely comfortable with the whole looking and buying experience! I really can tell you I have never dealt with such a nice dealership, ever! They really want to help you, and they want you to have the right car for you. Carmelo, and Josh were so very nice. Carmelo never pushed us to buy or made us feel like we had to purchase anything.They really went the extra mile for us. Thank you for your time and patience and your caring! God bless you all!

Great experience. Transparent transaction

Everyone at Crews Subaru was friendly, customer focused and honest. Tracia and Rhett were great. The transaction will simple and straightforward and we love the new Forester.

Incredibly good experience

Jerry Peters, Ralph Hunt, and Pam Baker made it easy as pie to trade my Volvo for a Forester, my first Subaru, after watching a friend, her sister, and her brother-in-law own several in a row. Jerry, Ralph, and Pam were nothing but kind and helpful ,and they know all about cars. Very glad they were there to help me. I am loving this new car. Thanks.

Excellent Experience!

I hadn't bought a car in 10 years and was dreading the experience. Having owned Subaru Outbacks in the past, I wanted to explore that option first. Trey Norwood was so patient with us and the 4 children we had with us. He took the time to answer all questions and showed us all of the really cool features on the new Outback. Definitely not the heavy sales pitch I was fearing. He actually made car shopping fun! They gave us a very fair offer for our trade-in and the buying process was simple and easy. I have never felt so good about a purchase.

I love my new outback!

I had some issues with my 2013 and was waiting for an oil change - ended up leaving in a brand new 2016 and could not be happier! The sales team casually asked if I needed help while I was window shopping - I said not really but I might be interested in trading if the price is right. They worked with me and got my payments where they need to be and an hour later I was out the door.

Happy and satisfied

Throughout a month long process, Scott hung with me as I debated about what car I wanted and what I could be approved for. Visited the dealership multiple times and I was treated as a valued customer each time. When it came time to purchase the car, they were able to get me approved with a very low interest rate. Can't say enough good things about my experience and the sales team.

5 stars all around!

5 stars all around! Bought my first car at Crews and got a not only great deal, but also exceptional service. Friendly, fair, honest employees!

Rave review from a former lot lizard

This was the second dealership I visited and it was a night and day difference from brand X. Very professional and transparent. Very helpful and value added. No hype No BS just a good deal on a good product

Best time I spent at a car dealer.

It was a pleasant experience to visit a car dealer and not be pressured by the salesman and his sales manager. My salesman, Carmelo, answered all of my questions and was very helpful.

Buying a used car

Excellent staff, very helpful...HONESRT, would highly recommend.! Check out was fast. The vehicle was exactly as described. I bought it sight unseen. You can trust Jerry Peters, great sales manager. I drove 220 miles to do business with them. They will deal!

first family car

After visiting a few other dealerships we felt the staff at Crews were very patient and helpful. We did not feel the pressure you get at other dealerships to make a decision right away. They answered all of our questions and found us exactly what we wanted. Millet was kind and courteous and walked us through the car buying process.

Value and Honesty

The staff and dealership went out of their way to accommodate us on both cars we bought from Crews Subaru. Everyone has been helpful, courteous and friendly. We were so happy with the Outback we purchased, we came back and bought a second one. Ralph Hunt has helped us well after the sales to ensure we are enjoying both vehiclesOn Service I put other as they are too new to need any servicing

Fun, fun, fun!

It was a great day at Crews Subura! My husband and I knew in advance that we wanted an Outback but had never been inside one, much less driven one. Several family members own Outbacks so we took their advice and checked it out. Well, I got pretty darn excited as I learned the many amazing features on this car--unbelievable! It looks and feels like a major luxury car and it is except the price is nowhere near the prices on "those other" cars! Jeff was so good to work with. Gave us all the facts, explained the workings of the car very well and then took care of the business. We were very pleased in every way. Pam was so quick and efficient as she handled the closing. Both Rhett and Pam were very personable and made the whole thing fun. How many can say that about purchasing a car!!!?

Great Buying Experience

I usually dread the car buying experience. But my experience at Crews Subaru was great. I made an initial visit to just get an overview of the Outback and Forester, as I had been in a car accident and was not ready to drive or purchase the car at that time. Robert Kozakiewicz helped and was extremely knowledgable, helpful, and polite - no pressure at all. I told him it would be several weeks before I was ready; he did not bother me during this time. I returned to Crews a few weeks later and the process of purchasing a Forester (through Robert) was an easy one!

Trustworthy!

I had a wonderful experience working with Crews Subaru. We worked primarily with Rhett Crull, and he was helpful and, most importantly, honest throughout the entire experience. He made what is usually thought of as an incredibly stressful purchase, very easy and relaxing. I will definitely be doing business with Crews Subaru again, and I would recommend them to all of my friends.

BRZ test drive and purchase

I was working with the internet rep and came over to drive the BRZ, I really didn't want a silver car, but found a charcoal one was also there - in the showroomI was sold !! Everyone was extremely nice and I was treated fairly. I think they have removed the stereo type of car salesman from their environment.Thanks, I am happy

A pleasure to do business with Crews Subaru!

It is nice to shop at dealership that treats you like a valued customer, from their sales force who are outstanding and go above and beyond to make you feel good about your car shopping experience to their amazing service department that keeps that good feeling going as long as you own your car.I have experienced this with my first Subaru from Crews and I am sure I will with my new Outback too! My thanks to the Crews Subaru team for a pleasurable buying experience!

2016 outback!!!!

Great car 2016 outback!!! Traded in a Lexus RX 350!!!! Rhett did a great job of selling us this SUV!!! He let the car help sell itself!! By the time he finished going over the car it was a done deal!!! Great job to the staff at crews!!! Kenny scott

Great service yet again!

I have worked with Josh, Millet and the people at Crews Subaru of Charleston before and that is exactly why I went to them again. Great service, down to earth and easy to work with. I'll definitely work with them again the next time we need a vehicle.

Great Car Buying Experience.

We purchased a new 2016 Outback after test driving a number of vehicles at various dealerships. Crews' staff was consistently responsive to our needs and helpful in every way. All of the people we interacted with were courteous, knowledgable and customer service focused. We highly recommend Crews and in particular Millet Deangles who was are sales representative. We were very satisfied with the car we purchased, the price for the vehicle, and the value of our trade.

Crews experience as new Subaru customer

Very customer-focused. Addressed all issues raised and answered all questions. Willing to discuss price and financing options available. Test drove Crosstrek, Forrester and Outback. Sales rep followed up ASAP with calls.

Wonderful dealership

We bought our fourth Subaru here in Charleston a day ago. The dealership is warm and welcoming and Ralph greeted us like a friend. A fine person. Easy going, intelligent, relaxed. We felt no pressure from him. Explained all the bells and whistles of the new Legacy. He even provided us with snacks and drinks during a waiting period to see the financial person, Pam. One of the best experiences we've had buying a new car.

Great service.

Our first Subaru. We did our homework and were pretty much sold prior to showing up. We are very happy with our Forester and would recommend both the vehicle and dealership. Millet and Pam were both very helpful thru out the entire experience.

"Hey Mom, let's at least go look at it."

It was a cold rainy Saturday night and Crews Subaru was just about to close when my son and I pulled into the lot to look at a car. Carmelo Vazquez greeted us with a very professional and no pressure manner that I was impressed with and very much appreciated. My son and I were able to evaluate the car without having to make a hurried decison which happens a lot at other car dealer ships. Pam Baker was very proficient and easy to work with so that I could acknowledge and understand all terms and agreements that correlated with the vehicle. I consider Crews Subaru the A-Team when it comes to Car Dealerships. Efficient, courteous and knowledgeable. I will be passing Carmelo's name around to my circle of friends and co-workers along with Crews Subaru.Thank-you Carmelo..Thank-you. Respectfully, Clementa J. Mosier

outback purchase

Mike did an excellent job informing us of the various outback models and equipment packages available. My wife had a list of certain features she wanted and he was able to show us a model that fit our needs. He is one of the most informative salesman I've ever worked with. We actually first came into Crew's Subaru two months ago while looking at vehicles and came back because of the way Mike treated us and Subaru's ratings. Pam in finance also made things as easy as possible and told us she was available if we ever had any questions or concerns. Thank you both for all your help,.

It is a pleasure to do business with Crews Subrua.

I just bought my second Subaru Legacy and appreciate the attention and professionalism of Crews dealership. Ralph and Pam were very helpful. The service department is great too.

2nd car I've bought there

Crews Subaru did such a good job with my first Subaru purchase and servicing it that I went back for my next one. Every time I am at their dealership the experience exceeds my expectations.

Great customer service!

Michael made my car buying experience very enjoyable. The entire staff at Crews Subaru is extremely helpful and friendly! I am loving my new Outback!

Easy car buying experience!

This was the first time we've ever bought a car from a dealership, so we were nervous to say the least. Michael was fantastic! Because my husband and I both work during normal business hours, we had to ask amlot of our questions via email. Michael answered all of our questions thoroughly and quickly. When it was time to buy, everything was ready for us. We got a great deal and there were no surprises. I highly recommend Crews! Ask for Michael!

Great experience

We had researched the Forester prior to our visit so we pretty well knew the vehicle and its capabilities. Our salesman Mike Driscoll was very helpful as was the finance manager Pam Baker. We found the car we wanted, got a fair price offer and a fair trade in value. A completely painless buying experience. Had a minor issue with the car which was resolved with no problem. We really value Crews' substantial commitment to charities in the community and we definitely recommend them.

A well oiled machine!

The Subaru folks that I dealt with were very well informed and efficient in my purchase experience! It was one of the most painless car purchases that I have been involved with. I will definitely continue recommending Subaru and crews to all that are in the auto purchase endeavor.Thanks again to all!

EXCELLANCE

Went to look at cars and was so impressed I bought one. Great experience . salesmen Scott Griffen was excellent with knowledge and courtesy. great Dealership.

Totally painless

I have spent a lifetime buying vehicles every two yesrs or so because of my career. The last few times I utilized the services of my insurance company's auto buying service just to avoid the usual dealer hassle. I actually priced new Subarus the same way to get an idea before I went to Crews to look at models and colors, not really intending to buy. They made the process so pleasant and enjoyable I let them give me a price which ended up very closely comparable to the buying service's price and I ended up buying.Crews Subsru defies any preconceived notions you may have about car dealers. This exactly how car buying should be. Honest, fair, easy, friendly and efficient. This also applies to the sales person, Scott.

Stress free car buying

The staff at Crews Subaru made my car buying experience the best I've ever had. Tracie, my internet contact, got me started in the right direction and was prompt in answering my emails and was very polite. She made sure I was properly introduced to my salesman when I arrived and gave me a thorough break down of his credentials to reassure me that he knew his job.My salesman, Robert, was extremely polite and knowledgeable. He answered all my questions and made the whole shopping and buying experience wonderful. He epitomizes what a salesman should be and I will definitely refer anyone I know looking to buy a Subaru to him.Pam was great as well. She explained everything in the paper work to me and made sure I knew all my options. She was kind, polite, and patient which made the process enjoyable.All in all I cannot speak highly enough of my experience at Crews Subaru! Thank you all for everything you did!

Third Subaru

Bought two Subaru's in February. Rhett, Josh and Pam were very efficient and friendly throughout the process. We have had very good car buying experiences at Crews Subaru.

Great Place, Great People

I was so pleased with EVERYTHING about Crews Subaru. I would highly recommend Crews and especially our salesman Trey Norwood, he's great!!! We also found that Pam, the "money" lady was wonderful as well, we can't say enough about Crews Subaru. Oh, I almost forgot, I love my Outback too!!!

Quick and Easy

Did not know I was in the market for a new car until my sister purchased one. Got mine the next day. Rhett was great. Able to do the whole thing on the phone except signature, then drove off with exactly what I wanted. Good hugs and friendly atmosphere.

Buying Our New Subaru

We were shopping for a new car, and met Michael Driscoll at Crews Subaru. He listened to our wants and needs, and showed us several choices fitting our description. He let us test drive, and feel how good it is driving a Subaru. He explained the various packages, so we could decide which was better for us. Goodness, what a wealth of information Michael is! He knew what was included in each and every package, and was so very knowledgable about everything Subaru had to offer. He did not pressure us, and we felt quite comfortable asking many questions. Sometimes we would ask the same question over again, and Michael would patiently explain the options again. Once we had made our decision, he introduced us to the members of the Service Department. Both Matt Davis and Mark Taylor were quite friendly, and congratulated us on the purchase of our new Subaru Outback. We even enjoyed our dealings with Pam Baker in Finance. She, too, was knowledgeable about the options offered for our extended warranty and paint protection. Still, Michael took a great amount of time explaining the various handbooks, and physically showing us how to work the numerous levers and buttons. He was very patient showing us how EVERTYTHING, from our heated seats to our cruise control to our stereo worked. EVERYTHING! He also gave us his phone number in case we forgot anything. We were simply totally and positively impressed with Michael! On a scale of 1 to 10, Michael Driscoll is a 10+.

The easiest way to purchase your new vehicle

Love Crew's Subaru.It was quick and easy to purchase our new vehicle 2016 Subaru Crosstrek. Millet took his time and showed us everything. H.R. Hicks and Jerry Peters worked us a great deal and Pam Baker in finance was great. I can't say enough of good things about this dealership.

Would definitely go to them again!

By far the best and easiest dealership I have used. I felt very comfortable and didn't feel pressured at all! I bought a used car from crews and when I'm ready for another used or new car I will go see them again.

Wonderful Service!

We found the exact car we were looking for at Crews. We purchased our car from Crews all over the phone! We drove from Columbia to Charleston to make our purchase. Millet was very helpful as was all of their staff. The financing was a breeze and the car was exactly as described! We will return to Crews when we shop for another car in the future! Thanks for making our experience a great one!

Could Not Ask For A Better Car Buying Experience

My wife and I now own two Subaru Outbacks, and we purchased both from Crews. The sales staff, Millet (2014) and Rhett (2016), made the experience what we had hoped to have. Both men were very knowledgeable and helpful. They explained all the features of the car and answered all our questions. From the time we walked on the lot until we left in our new car, everyone was friendly, professional, and made the process hassle and stress free. We would recommend Crews Subaru highly.

Great buying experience!

We purchased a 2016 Outback and could not be happier with the car or the buying experience.This was our first new car purchase in over 10 years and we have never had an easier or hassle free purchase like this. Thanks to everyone there that made it enjoyable!

Great experience

This was my first car purchase ever. I meet with Ralph hunt a few times about a wrx. Each time I went he was very helpful and kind .the day I got my car he came on his day off just to help me !. The whole team at crews Subaru is great

Wonderful dealership to work with

This was our first car buying experience in 12 years and, though we knew we wanted a Legacy, so many safety and infotainment advances had been made we needed guidance in our purchase. Our salesman, Carmelo Vazquez, was not only professional and knowledgeable about every system in the car, he was a 'no pressure' guy, which we really appreciated. He answered all of our many questions and with the assistant manager, Josh Stringer, they found us exactly the car we wanted. With a very fair trade-in offer on our 2004 Honda Accord, they made the entire experience extremely smooth and pleasant. We were referred to Crews Subaru by longtime Subaru owners, and we will now be referring people to Crews. Well done, Crews!!

Great Car Not so Great Finance Manager

Pat (financing) is condescending and became rude and unprofessional once I declined extended warranty. Max Parker and Josh (manager) very professional. Sold me great car.

Best Car Buying Experience I've Ever Had!

Everyone that I dealt with at Crews Subaru was cooperative, kind, and interested in me finding the perfect car for me. They answered all my questions and concerns and took the time to show me everything I needed to know about my 2016 Forester.

Professional, Painless, and very accomodating

Throughout the entire sales process Crews Subaru was a cut above the rest. From my initial contact with the sales team to tracking down the model I needed, there was never any pressure to make a quick decision like the other dealerships. Once I had picked the vehicle I wanted, everyone on the crews team was ready to make it happen on my schedule. If you are in the Market for a Subaru in the Southeast, call Crews and they'll get it done the right way.

Excellent Buying Experience

Went to Crews looking to purchase my first Subaru. Was greeted by Carmelo who immediately showed me what I was looking for. Throughout the entire purchasing process I never felt pressured in any way and thoroughly enjoyed my buying experience. I highly recommend Crews Subaru for your next Subaru purchase.

Went in with tire losing air - left with tire losing air

I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch.I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires.Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere.

Second purchase at Crews

This is my second purchase this year at Crews Subaru. My daughter totaled her first one and they helped make getting the next one seamless.

Very accommodating and kind

Recently married and recently broke my foot, everyone was super helpful and kind in helping me get the car I wanted in my price range.

Purchase was excellent and sales was a pleasure.

After several visits, they found the exact car that I wanted. Personnel were very courterious and went out of their way to help me in any way. I appreciate a great buying experience.

No Hassle Purchase

The whole process was easy and resulted in a price which I considered fair. I worked with salesman Rhett Crull and he was very helpful.

Fast, easy, no hassle

We just bought our third family Subaru from Crews. All three experiences were fast, easy and without hassle. In addition to selling a great product, Crews provides knowledgeable, friendly people to make buying a car actually enjoyable. Our dog loves visiting the showroom with us - an added benefit. We got one of our cars serviced while completing the closing paperwork - one stop shopping indeed!

Great experience

Millet was courteous and knowledgable of our vehicle. The thing I liked most was there was no pressure and things went very fast. We were in and out in about two hours.

Low Country Hospitality!

From the minute I arrived, the staff made me feel welcome. The overall vibe at Crews is warm and welcoming.We visited other local dealerships and I can easily say there was a big difference customer service we experienced.Even if a car sells itself, which with all the safety features available on our new Outback made our choice a no brainier, it was the professionalism and knowledge of the staff that really sealed the deal!

The best kind of car experience

I had never looked at a Subaru before. Daughter and I went in about 2:00 and I left about 6:00 driving my new Subaru. Drove it to my new home in the mountains two days later. ran into a decent snow storm and the new car handled perfectly.

Great experience with this dealer.

Good After-purchased customer service. But still took a little too long for the whole purchase process. Hope they would contact us and note what we need to bring to complete the whole process before we picked up our new car. Over all, great experience. Recommend!

Truly the most pleasant auto purchase ever

Rhett Crull made this experience wonderful! We were purchasing a new car for our daughter who was able to share in this experience as a young adult. After a couple of telephone conversations, he had what she wanted available for her to test drive. We made the visit, drove the car, made the decision and purchased. No stress, no pressure, just great service!

It was the most Pleasant car buy ingles experience i ever ha

Max and the Finance dept was Great to work with. It was the Best car buying experience i have ever had. Treated our family well.

Great Experience at Crews Subaru

After driving a 2001 Outback for almost 15 years, it was time for something new. At the end of December we purchased a 2016 Outback from Crews Subaru of Charleston. The experience was terrific. My sales person, Anthony Cargile, spent hours with us making sure we were comfortable with the vehicle. He was extremely helpful. I am a big fan of Subaru and our experience at this dealership really reinforced why this is such a great car company.

Best Purchase Experience Ever

Ralph Hunt, Pam Baker, and the head of trade-in vehicles (I apologize as his name leaves me at the moment) were the best team I've worked with in a seven car purchase history. My husband and I bought a vehicle five months prior and had severe buyer's remorse after a month of owning said vehicle. From the moment Ralph walked up to us at the dealership we were treated with respect and a relaxed sense of assistance. Ralph is polite, knowledgable and professional. He listens. When we said we had been test driving vehicles that day and were there only to obtain research by driving smaller family cars he obliged with every request. Not once did Ralph press me for purchasing information- e.g. Did we already have financing, were we trading a vehicle, etc. Instead, he talked me through my want list. I wanted the right feel in a smaller family vehicle- my husband the right size and price. We returned a week later and purchased a brand new 2016 model off the show room floor after Ralph insisted that they pull it out so that we could drive it and make sure it was just right. It was, and we're elated. We love our new car and will keep the dealer sticker on the car as we're proud to say we purchased our vehicle from Crews Subaru.

Max was outstanding to deal with

I went to look at an Outback and was signing the paper work before I even knew what happened. The test drive was a blast. I have driven many Outbacks and WRXs. Max and I talked about the features in the parking lot so I knew where everything was when we got on the road.I would definitely recommend Crews Subaru to all my friends and family

Very pleased

My wife Lisa and I were very pleased with our new Suburu purchase. We rented a Suburu Outback for a week during the summer and was very impressed. When we decided to get a new vehicle the Suburu Outback was on the top of our list. Once we got to Crew's Suburu we felt everyone was very professional and did not pressure us into a sale. Our Salesman Carmelo Vazquez did a great job from the moment we showed up on the lot to the final inspection.

New car and new dealership!

The experience was exceptional. There was no pressure during the whole process. I would recommend this dealership to anyone,especially if you are aged ,and donot wish to be hurried!

Excellent experience in purchasing a car

Your staff, particularly Michael Driscoll, made sure that we had a smooth ride in the process of purchasing our new Subaru. He very quickly and thoroughly went through the steps; making sure that we got what we wanted, getting all the details necessary for arranging the financing, and eventually spending unhurried time in explaining the operation and enjoyment of the car.

Best new car purchase experience ever

I purchased a 2016 Outback, my first Subaru. Mike Driscoll was very knowledgeable and helpful throughout the entire process. It was by far the most enjoyable new car purchase experience I have ever had. I highly recommend a visit to Crews to anyone interested in purchasing a Subaru. You will be surprised and impressed by the professionalism of the sales and service staff.

Long Term Customer

Our family have has purchased 6 vehicles from the Crews dealership, from Saturns to Subarus, and have found the folks from sales to service to be friendly and professional. Thank you HR and Carmelo for another satisfying experience.

Pleased

I bought a 2013 Crosstrek. I had planned to test drive one and then go to Carmack to purchase a low-mile used one if I liked it. However, they had one on the lot. Rhett will tell you he is "not a salesman," but he is--just not a high pressure one. He seems to really value the integrity of Subaru and was patient with me as I decided and negotiated the price.

Excellent customer service!!

We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!!

Good experience, Great Car

Millet was able to get us into a great Subaru Crosstrek, wanted to wait to make sure we loved as much as we did when we drove off the lot 2 months ago. Still running Great. Thanks to Millet Dangles for hooking us up and to Linda Breedlove for the financial expertise.

Bad communication by sales manager

My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews subaru with the WRX. Ralph showed us the car and took us on a test drive. After we sat in the waiting room for a few hours waiting for the sales manager to contact another dealer to make a trade on the car we wanted we left and he said he would call me as soon as possible with information. We told them we would order a brand new model if he couldn't make the trade. The next day I call in to check and he says xxxx call me soon because his manager is checking back. No call since then (its been over two weeks now). The sales manager tried to make up some story about the difference in dealerships, but my experience spoke for itself.

2016 WRX bought at Crews Subaru

I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent.During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide.On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didnt catch) came by and shook my hand and congratulated me, stating The WRX is such a cool car, youre going to love it! We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU).This makes the second car in my life Ive bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I dont ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru.

Real Good

Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for me.

Painless & efficient

This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our experience with the service department was always equally pleasant. We recommend Crews Subaru, but more importantly we love our Outback.

Best car shopping experience ever.

I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at a car dealership. Everyone that I came in contact with was so happy to be there and you can tell that they really enjoy their job. I will never go anywhere else to purchase a vehicle. Josh Stringer and Scott Griffin were great!! Had a fun time signing papers with Pam too.

Great

I would rather go to the dentist for a root canal than visit a dealership to buy a car. The people at Crews Subaru changed that perception. After finding an Outback in their inventory online, I contacted Linda Breedlove for an internet quote. We did not have to sit down, then bring in the sales manager etc. She emailed a fair price. My wife and I went to the dealership that afternoon with the idea of putting a deposit on a car. I had financing with my local bank and had someone interested in buying my old car.The salesman, Carmelo, and a manager asked if they could show me what they would allow me for my car and the rate they could offer. No pressure, no gimmicks. They did not sell, they presented what they had to offer. We drove a new Outback home that afternoon. I highly recommend Crews Subaru.

pleasant buying experience

I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone was very professional and I didn't get any typical dealership-push that one might expect (obviously these guys want to sell cars, but they were not pushy by any means).

Purchase 2016 Outback

Very friendly and knowledgable staff. Low pressure sales. Willing to work with you to get what car you want. An enjoyable experience and a great car. Now a 2 Subaru family.

Pleasant and easy experience

My car got flooded from the hurricane, and I needed to buy a new car. Mike showed me around and led me to the Impreza that I was interested in. The whole time I was there from test driving to paper signing, Mike and the staffs have been nothing but cool and friendly. They were proffesional, pleasant and friendly. There was no sales pressure. Highly recommended.

Great Experience!

I just bought a 2016 Outback from Crews. Millet and Josh were extremely helpful with answering all of my questions and concerns. Anything they weren't sure on, they consulted with their service department for me immediately. They were also very fair with meeting me at a price that I thought was fair. I have called Millet a few times since I bought the Outback, and he has continued to be extremely helpful! Great salesman; great dealership!

Crews Subaru Helped Me Out After a Huge Disaster

I owned a used Subaru (which I did not buy from Crews Subaru) for about two years before it spontaneously caught fire while I was driving it one day. It was a horrifying experience and put me without a car for a couple of months. Insurance elected not to investigate the accident stating that these things happen by complete chance. Crews Subaru was the last place to service my car before the accident, and after approaching them about what happened, we negotiated an amazing deal on another used Subaru. It's almost the same as my old Subaru but with much less mileage! I really appreciated the customer service I received from H.R. Hicks, the service manager, as well as Anthony Cargile, my service agent. Both were diligent, professional, and easy to work with. Judging by this experience, I would definitely come back to Crews Subaru to buy another car, but I hope I won't have to any time soon!

Car for Teenage Daughter

We have purchased a lot of cars over the years and this was the best by far. Everything was quick, no hassle and no headaches. We will go back again for future purchases!!! The Shirey's

Great Service

I bought a new Subaru from Crews Subaru. Very pleasant experience There was no pressure applied in the sales process. I would recommend them for a new Subaru

Love my new jasmine green forester!

Friendly and patient staff helped me buy my first new car and walked me through everything. Never once did I feel overlooked or talked down to, which is important to me as a young customer. Thank you to Crews for putting me at ease and getting me excited to put miles on my new SUV!

great experience

Thanks so much for the great experience in buying my new Outback. Friendly and considerate staff made it easy. I will definitely recommend to others.

Great experience on new Outback