Crestmont Toyota

Very Professional and Excellent Customer Service.

My family just bought a brand new 2017 Camry from Julio at Crestmont Toyota and we will recommend him to our friends and relatives. We are very happy with our car and we will come back in December for a Rav4.

lease of tacoma

I worked with bob at crestmont the whole deal went great bob was real professional I couldn't be happier with crestmont Toyota my wife and I will be returning to crestmont in a couple months to get my wife a rav4 I highly recommend crestmont Toyota mike mctigue

Did not fill any of my fluidsi

I went for an oil change and when I drove away I noticed my temperature gauge said hot, I immediately went back to the dealer and asked he put antifreeze in my car, he said yes. He took my car back and said again he put the antifreeze in. I asked him why it was not done the first time and he stated, we had to change the brand (I guess I looked that stupid). On the way up to Massachusetts my car started to overheat and I stopped at a station. I had no antifreeze, very low on brake fluid and an empty windshield washer fluid. I will never go to Toyota again. Especially (women beware.).

Quick and Professional service

Bought a new Rav4 from Crestmont Toyota. The sales team was very professional and didn't hassle me to buy. This is my second new car purchase from Crestmont and I'm sure there will be many more

Service

Excellent Service--the service performed was speedy. Took the vehicle right away, done by 10:30 AM--good price. Had parts ahead of time. Recommend this service department with high regards.

Great dealership

Very attentive, patient, friendly and above all knowledgeable car dealer Mikhail Rogozinski.Precise fine work! Would highly recommend Crestmont Toyota to friends for a used cars!

Service department rip off

I brought my Camary in for the 20k Toyota care service,oil change and tire rotation. I placed a small sticker on th inside for the rear wheel.They never rotated the tires!!When I questioned the issue they just lied to my face. I was also provided the report that said the brakes were good ( They never took the wheels off !!) Watch these guys they are sharks.

Great Experience and Service

Great dealing with Julio. Very attentive and answered all of our questions. Happy with my new vehicle. Would highly recommend Julio to friends in the market for a new car. Taking my new vehicle home right now.

airbag recall

My wifes Corolla had received the airbag recall notice from Toyota. It took months for the parts to become available,finally got a notice from Crestmont saying parts were in and to make an appointment within 15 days or parts would be returned. Called within 5 days , told parts were returned because of our delay. She said they had tried calling 3 times, ha. goodbye Crestmont goodbye Toyota.

Friendly, relaxing atmosphere.

All employees are very friendly, especially Daniel Cifelli who was my salesman. Dan is extremely knowledgeable about Toyota Rav4. He explained and demonstrated everything so easily about theLimited model. He has a lot of patience. Thank you, Dan!

Couldn't have been easier

Several months ago, after my Solara (202k miles) finally took its last gasp, I went to Crestmont to test-drive a new Camry. Collie Thomas greeted me and spent a lot of time discussing different options (new vs used, different trim levels) with me. I went home, researched/determined my price, and after 15 minutes of negotiation the next evening, bought the car I wanted. I've purchased numerous new vehicles in my life and my process at Crestmont with Collie and the rest of the staff there was professional and free of stress or pressure. Simply excellent! And I've had the same experience with the Service Dept there: organized, professional and smooth as silk. A+ all around.

No Hassle Car Buying Experience.

James Morando at Crestmont Toyota is the most accommodating, straight forward car salesman my family has ever dealt with. He listens to what you are looking for, and makes it happen, all at a good price and no hassle.

A++ Car Buying Experience at Crestmont!

I had a lease on a 2013 Mazda CX 9 Touring AWD that was soon expiring, so it was time to take part in one of the things I dread most in life--the new car buying experience. I contacted probably about 12-15 Toyota, Honda, and Mazda dealerships and only one played no games, gave 100% straight talk, and didn't make me feel as if I'd need to take a shower after dealing with their sleaze...Crestmont. I originally contacted the internet departments of all the dealerships, and said I'd only be willing to negotiate via email at first. Rob Bojarun of Crestmont was one of the few who wrote me back with a clear and concise quote that had everything spelled out. Rob and I went back and forth several times until we settled upon a mutually agreeable price, and I made an appointment to come into Crestmont to sign the papers and hopefully drive off with a 2016 Toyota Highlander XLE AWD 3 year lease. The day I was free to come into Crestmont, Rob was unavailable to meet, so (based on quite a number of positive reviews people had already written online about him) I specifically asked to see salesperson Dan Cifelli instead-- boy, were those positive reviews spot on. Dan was the consummate professional, spending an extended amount of time with me answering each and every one of my questions. He was knowledgeable, friendly, and went the extra mile to ensure that I was a satisfied customer. Being the cynic I am, I kept waiting for the bait and switch, or the catch that came with the excellent price I had pre-negotiated with Rob-- I'm happy to report that it never came. Dan and his general manager honored everything Rob and I had previously discussed, and I'm now the proud owner (at least for the next 36 months) of a 2016 Toyota Highlander XLE w/AWD.I couldn't be any happier...thank you Dan, Rob, and Crestmont Toyota. You've definitely earned a repeat customer for the future!

Best car purchasing experience in 30 years

We were extremely happy with our purchasing experience at Toyota Crestmont. Our sales person, James Morando, was courteous, knowledgeable, and patient while we learned about the Highlander and deliberated. The price negotiation went extremely smoothly. The website is nicely designed, so we were able to do homework on available options and came prepared with data. They respected that and gave us a price that we think was fair to all involved. We had the same experience with our trade in. James did a very nice job of getting the vehicle prepped and explaining its features. From entering the door to taking delivery took a few hours. We cannot over state how pleased we were. Crestmont will be our first stop the next time we buy a car.

James M. Is THE BEST

James Morando is the best salesman you will find in the tri-state area. He works hard to get the best price for you and explains everything you need to know. He is steadily busy but knows all of his customers and manages his time well. He is very professional and very knowledgeable of all the Toyota cars. I purchased a car from him a year ago and my husband purchased a car from him a week ago. I can see us returning for future purchases and I hope Crestmont does everything they can do to keep James on their staff.

Excellent dealer, painless process

Just bought my second Sienna in 10 years at Crestmont. The staff is very courteous and helpful, did not feel overly pressured to get into a deal. Bob was patient and willing to spend the time to help us find what we wanted. The initial price point was very reasonable based on my research with Consumer Reports. Crestmont made the process as painless as possible, I would definitely purchase a Toyota from them in the future, they are my go-to Toyota dealer hands down.

Excellent service

Service was excellent. I brought my car to service at 10.00 a.m. Technician filled form. I did 50000 miles inspection. Technician said car will be ready in an hour. So I waited in waiting area. They offered coffee and popcorn. Car was completed even sooner. I got back my car around 10.55 a.m. Very impressive. Staff are friendly, explaining process.

Open the Doors of Crestmont Toyota and Ask for Dan Cifelli!

Daniel Cifelli. Once I opened the door to Crestmont Toyota, Dan approached my family and I in an affable manner. Looking for no deceivement, I asked him various questions incorporating my car. My dream car to purchase was the brand new 2016 Toyota Highlander LE. Dan and I had persistently spoke about the concerning price of my car. However, after negotiating with Dan, we chose my dream price! He then decreased the price even lower! What else can I say?! I was surprised to even see the price go lower than my initial price! Dan is the best car salesman I've ever met! I highly recommend Dan Cifelli to be your capable car salesman. His service was and is consistent, amiable, and enjoyable. After all, Dan is a truthful and loyal employee of Crestmont Toyota. - Ethel C.

Great smooth purchase

Our salesperson Julio was extremely attentive informed and a plausyre to work with. He explains de erythema and we got a fair deal. The managers were able to work with us smoothly. The popcorn machine and playroom. We're great distractions for the kids.

Awesome

I am very happy with my new Tacoma. I highly recommend crestmont toyota. Everyone there was very polite and friendly. Felt comfortable with. Awesome overall.

Julio is the best!!

We just picked up our new Camry last night and couldn't be more pleased with the experience. Julio was respectful, professional and knowledgeable. He is always available to answer questions and give advice. He is a true gentleman. Will definitely refer him to family/friends.

Attention to Detail-VA

From the start of my car buying experience, I could tell that Daniel was passionate about the Toyota product. He has excellent product knowledge and projects excitement as he explains the features and the benefits of the car. At the same time I didn't feel that he was overselling. He wanted to provide me all the information I needed to make an educated decision, for myself. The negotiation process was fair and fast. The delivery of my new car was perfect in every area. Thanks for everything.

Andy Beloff is the best!

Andy has helped us with the sale process of the past few cars we have purchased. His winning and kind personality make a normally stressful process very comfortable. His sense of humor and kind demeanor always makes us feel secure throughout the new car acquisition steps. My wife and I think of him as a family member because he makes you feel at ease. He knew all the answers to all of our questions. I will and have recommended Crestmont Toyota and Andy to all my family and friends. Thank you again for such a top-notch employee! Andy, you are the best!

So Happy I went to Crestmont!

From the minute I walked in the door, I knew I was in the right place. All of the salesmen were polite and willing to help me find the salesman I requested, at the recommendation of several friends and coworkers, James. I knew what I wanted and James didn't try to steer me otherwise. Being a college student, without a co-signer, my options were limited significantly because of my finances. I was immediately able to test drive the vehicle I wanted, and as soon as I came back, James was ready to start helping me finance my dream car. He spent nearly 3 hours negotiating for me with banks to get a rate lower than I ever even thought was possible. Despite how busy it was, being that it was the last day of the month, James constantly came and checked on us throughout the process as he kept trying to get a better offer for me. I got to drive my car off the lot that day. Not only was James nice and considerate, he was honest and didn't try to upsell me. I really am so happy I went to this dealership and so happy I had James as my sales associate. I will definitely recommend Crestmont to all of my friends and family.

Service

They are very helpful and any questions that you ask they answer. When I leased my car back in 2013 the service was included for free for two years I think that is great.

Great experience - 3rd car

Daniel was extremely helpful in finding the right car. He thoroughly showed me different Toyotas I was looking at and helped me make my decision. The negotiation was smooth and I cannot recommend him enough.

Second car great experience

Dan helped us make a decision that work for us. There was no pressure lots of laughter and we felt very supported. I would recommend Dan to any of our friends who are looking for a new Toyota

excellent service

This is our second time leasing with Toyota. Daniel camemail in on his day off to work with us.it's our,second time working with him. We are very happy with him as our salesman!

Excellent job

Julio did help us a lot, go for Julio! Even on a rainy day he was doing his job right showing us cars on the parking lot.

Great experience thanks to Collie Thomas

A couple of days ago as my Camry lease was expiring, I walked into the showroom for a new car lease. totally expecting another Camry connection. I was immediately greeted by Collie Thomas who made me feel surprisingly comfortable. He asked a couple of questions to get my basic info...and really listened and cared as I told him that I would love to lease an Avalon, but that the Camry matched my budget. Within minutes, Collie presented several plans allowing my leasing of the Luxury Model Avalon hybrid...getting 40mpg..for a small monthly increase over my previous lease. And all the while, never made me feel pressured and always comfortable-and did so quickly and efficiently to meet my time constraints. I am still pinching myself from the great experience and good fortune. Thank you Collie!

Educational and pleasant experience

Collie was great! very helpful and patient with us gave us a great deal we will recommend this dealership to everyone Thank you collie anytime I need a new veichle I will go to him

The best dealership experience you'll have

For me, nothing sounds more stressful than visiting a car dealership. My experience with Dan at crestmont was far better than anything I could have expected. I got a surprisingly good price on the exact car I wanted. Dan did everything he could to make our time there easy and enjoyable. I arrived stressed and anxious and left in a brand new car smiling! Thanks Dan!

repairs

repairs done with quality and in timely manner service personnel were friendly and efficient in completing repairs was able to wait for recall repair and completed in a short period of time

Another great experience.

This was the second vehicle I purchased from this dealership. Mikhail was extremely helpful and very accommodating. From the beginning I felt that it was a no pressure sale. Great Job.

Excellent Customer Attention

This is the first time I write a review about Daniel Cifelli however it's the second vehicle I purchased from him. In honor to the truth, it was his excellent service the first time around that made come back to the dealership to purchase the second vehicle. Again I received excellent service from him. I truly appreciated his patience and attention to detail. I highly recommend Daniel when you are considering purchasing a new or certified Toyota vehicle. His rate goes beyond the five stars allowed by this rating system. Thank you Daniel for your service.

******Extremely Easy to work with******

My wife and i were interested in the new 2016 Toyota Highlander. We just came to Crestmont to take a test drive. Collie Thomas met us at the door and greeted us with a smile. ( He did not approach us with an attitude like the last 2 dealers we were just at ) He asked if he could assist us and we asked to test drive the Highlander. He was pleasant and took My wife's license. He brought a Highlander around and let us go. We drove the car around and when we returned he gave us all of his attention. I don't like to have to "Wheel and Deal" about getting what I want for what I want to pay. We were both straight shooters so he said lets build a deal for what you want and he would then go talk to his Manager. After not having in stock what we wanted, Collie said he would locate or have built what we want. My wife wanted to sit in the rear Bucket seats before anything else. Collie drove around a Highlander with bucket seats, we sat in it and it was great. But it was a Hybrid and we weren't looking for one of those. Before my wife and I went to lunch I told Collie ( Smirking) "If you want to sell me a car today you will have me driving off the lot in this one". After lunch we returned and Collie had a deal all made up for the Hybrid. I was Amazed, he went above and beyond to satisfy his customers. The only problem was I needed a Tow Package and the vehicle did not have it. He worked it out with his manager and The service department and had a tow package ordered, and installed.I would recommend this dealer, and mostly Collie for his Knowledge, follow through, and all out attitude. You will not meet a more upbeat and fun person.Collie Thomas, THANK YOU!

Amazing!

I purchased my 2015 Toyota Corolla from Collie Thomas, Collie was extremely helpful he was straight forward with all the information about purchasing my car and made the process extremely easy ! I will definitely be going back to purchase another vehicle from Collie Thomas and i would recommend This dealer to anyone !!

Excellent

I purchased 15 Toyota Sienna from collie and his product knowledge about the vehicle was excellent. From start to finish he made my car buying so easy. I would recommend this dealer to anyone. And also worked with Roger was always pleasant!

Excellent costumer service

Our experience at Crestmont Toyota was excellent and we highly recommend Julio to everyone in the market. We will come again in future for another car.

Amazing!

I purchased my first car at Crestmont Toyota, a 2016 Toyota Corolla. Daniel was extremely helpful and made my car leasing experience unforgettable. He was straight forward with all of the information and made the entire process easy going. Daniel is a very professional and honest sales person. I would absolutely with out a doubt recommend him to anyone I know who is looking to buy/lease a car.

Purchased a Highlander

Friendly, knowledgeable, efficient staff assisted us with purchasing a vehicle in one visit. The vehicle we wanted was in stock and the price was right.

Great car buying experience

I purchased my 2nd car in six months from Julio at Crestmont Toyota. My first experience was so good that I went back to Julio and had an equally great experience. The price they gave me was great and they also gave me a good price on my trade-in. I would recommend Crestmont and Julio in a heartbeat!

Absolute pleasure

Doing business with Daniel is an absolute pleasure. He is an amazing sales person very professional, honest and straightforward. No long extensive and persuasive talks. He just put together an amazing deal from which I couldn't walk away. I would absolutely recommend Daniel to anyone looking to buy/lease a car...

Daniel goes the extra "mile"

I am a Dentist in Oakland N.J.. I hate buying a car as much as you enjoy coming to see the Dentist. Buying a car from Daniel was easier than I expected, and he went above and beyond to make it happen. I love the Rav4 and all the electronic safety measures that it comes with.

Wonderful experience.

From the time we walked into the dealership until we left, we were listened to, and received an excellent education on the Toyota cars. We shopped around after that and returned because the service and the deal was the best offered.

Great purchase experience

I purchased a new Toyota on Jan/2/2016 from creastmont toyotaI'm very happy with it. I got excellent and attentive attention from Daniel CifelliHe was very professional, patient, and helpful with all my questions.I would give him an eleven out of ten if I could.Thanks Daniel

Highly recommend go for Julio

Julio is very helpful during our whole process of leasing. I know to me, a new comer in US without credit history, to getting a lease is not that easy. Julio gave me clear instruction for all the paper Toyota would require, this save me time and get me a leasing credit approval in shorter period than I expected. Besides, he is very open and honest with the cost of the whole leasing period, and really helpful looking for the best interest for customers. I would recommend my friends to him when they come to US later.

Excellent Experience!!

I had an excellent experience with Collie. He was up front and honest from the first time I met him 3 years ago. We had leased a Corolla and purchased a Sienna. I visited 2 other Toyota dealers and Collie beat all the prices. I enjoyed the experience so much, 3 years later I returned to lease another Corolla. Crestmont Toyota is an excellent dealer with excellent service and friendly people. I would recommend them to my family and closest friends...especially Collie Thomas. He once again beat the prices of 2 other dealers and an independent salesman. Thanks Collie for making the experience fun and enjoyable.

Amazing Experience

Julio is amazing salesman. I will be purchasing my third car through him. My first car was purchased through him at another dealership. I will continue to do business with him. He's very honest and always looking out of the best interest of the customer. I would recommended anyone who looking for a great experience to see Julio. You won't regret it, i haven't it.

Excellent!

We had a wonderful experience! Worked with James and he was very helpful. He was quick to find us the right car for the right price. So happy!

Amazing customer service

I have been through a ton of ups and downs with purchasing a new vehicle considering my credit is not in the best of shape. I came to Toyota and James Morando has helped me in the process. He is the most honest and trustworthy in the Sales department. He explains everything thoroughly and he has EXCEPTIONAL customer service. I HIGHLY recommend him to anyone interested in purchasing or leasing a vehicle. He will not let you down. Thank you SO MUCH James!!

15,000 Service

I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low volume of people in the waiting room. I was told by the advisor (Jess) that this would essentially be a tire rotation and top-off-fluid service, with no oil change, etc. Pretty basic. He also said it would be about an hour. My cell phone number was part of information I was asked to provide.At the end of TWO hours in the waiting room, I still had no word or acknowledgement from anyone on any problems or delay. I went to the counter to inquire on the status of the truck and spoke with April. She looked up the information on the computer and went in the service bay area, came back out and said it would soon be ready. I asked her to clarify and she said un-assuringly "probably 15 more minutes" as if she frankly had no idea what to say. I reminded her that this was simply a tire change and fluid check and top off and shouldnt be taking this long.I then walked outside and saw my truck parked in the back parking lot area. I could not tell if it was worked on yet or not. I went back inside to wait. Another half hour went by, now 2.5 hours. Still no follow up or response from any Toyota representative. I again went to the counter and spoke to a different girl (name unknown, it was not Jean), and I was back to square one. She was unaware of my previous inquiry, even though April was still on duty, and she was behind this girl and it was if I never spoke with her. She seemed rattled or confused. Now the other girl went into the service bay. About five minutes went by and she didnt come out, so I took the matter into my own hands and went out and looked for my advisor (Jess) myself. Jess was with the girl, seemingly trying to figure out what happened with my truck. I tucked my head into the office to try to get some answers. He was rightfully apologetic, though didnt know what happened.I conclude that one of two things happened:1. My truck was worked on and no one bothered to let me know or:2. My truck was forgotten about and was serviced 'on the quick' after I inquired two hours into waiting.It may be a good idea to have a better communication system in place. I draw no faith in your current system. It also appears the girls have more concern in texting, using their cellphones, and kibitzing, rather than taking care of your loyal customers. I also remind you that my cell phone was asked for so I can reasonably expect a clear means of getting in touch with me, although I was clearly sitting in the waiting room the whole time. You would think someone would have wondered why I was waiting so long or express a concern or ask what Im waiting on, and be proactive or alert to actually care to find out what I am waiting for.It would be a good idea to actually have your staff connect people to vehicles, so they have a better understanding of who is waiting for what, so they can be better prepared when problems arise.I dont like having to wait a total 2.5 hours for a simple service that in theory could take about 15 minutes. Then being further inconvenienced to have to solve a problem originating on your side by myself. Bottom line is, if I wasnt the proactive one, I would still be rotting in your waiting room.Have your staff take a little more pride and care in actually servicing your customers.I understand mistakes happen, but this event was in a word, "abysmal".

Best Salesman in NJ

I purchased our first Toyota from Julio while he was still with another dealership. When the time came to get another vehicle for the family, I went to Julio even if he transferred to Crestmont. As always, he did not disappoint. Julio helped us a lot- with the pricing, the extras and overall deal. If you need a salesman that will work with you need and are capable of, look for Julio.- Paulo J

the best dealership !!

Julio Vilchez is an awesome salesman. He was so patient with my husband and I and very polite. He knew the toyota corolla inside and out and sat in the car with us showing us everything. We would definitely go back there. We will never use any other dealer but Crestmont. NO PRESSURE THERE !!! We are very happy owners of a new corolla !!!

My new Rav 4

I was recommend this dealer by my nephew Andre, Julio was very helpful and courteous. My whole experienced was incredible fast and accurate I will definitely recommend to all my coworkers as far of my family we have already bought 5 cars and we will continue with this dealer.Thank you,Daniel Aparcana

Great!

I had a great experience getting my new car thanks to Julio. He is very knowledgeable, super helpful and just the nicest guy. He got me a great price and delivered on everything we discussed. I would definitely recommend Julio.

Excellent

I went to 4 dealers to buy my car and asked for lowest price they can give. All other are cheaters and liers. But thanks to James who gave me the lowest price and that also without any hidden fees on very first meeting. I love their honesty for their customers. I really appreciate your help. Thanks.

Best car buying experience

This was my first time going to a dealership let alone finance a new car. But Andy was such a fantastic service representative who was extremely knowledgeable and personable. He made me feel comfortable and confident in my decision and answered all of my questions thoroughly. What started out as a scary and anxious situation ended as a positive and overwhelmingly happy and appreciative one!

Best car buying experience ever!

I recently purchased a 2106 Corolla from Julio. I started by speaking with Julio over the phone and he immediately gave me a very fair price. He was extremely attentive, knowledgeable, and pleasant throughout the entire process. He put my needs first, didn't pressure me, and exuded trustworthiness. I would recommend Julio to anyone looking for a fair deal and a great car buying experience.

poor customer service ignorant management

July 2015 I have purchased a 2012 Toyota Sienna XLE. I was promised run-flat tires remote starter and entertainment system in the van. There was no remote starter installed, I had some run-down regular used tires. A broken DVD player with a broken remote control. (no spare tires) When I confronted the sales manager, they told me I need to pay for the promised goods, that was all ready in the contract. Of course I had refused. Up to date I have managed to have them install, very basic remote starter, and an cheap entertainment system with no owners manual or remote control. I have yet to receive my run-flat tires or a spare tire. Sales managers were brash and Impolite. Not the service guys though. Thank you Crestmont for a poor service. Laszlo

Awesome Buying Experience!

I purchased a 2015 Toyota Highlander LE Plus in predawn mica grey from Crestmont Toyota. Not only did they give me the lowest out the door price out of at least 10 dealerships but the customer service that I received came second to none. The sales manager I dealt with is Andy Beloff (andy.beloffatcrestmont23.com) who is as professional and straight forward as they come. He answered all my calls, texts, and emails in a prompt fashion and answered every question that I had. He truly believes in the art of building solid and long lasting business relationships. Steve Zmani the finance manager didnt place any pressure on me during the signing process and was quick to get me out as soon as possible. And lastly, Michael Mongiovi, the relationship manager gave me a courtesy call the day after to congratulate me and left his contact information should I have any questions or concerns. The whole process from beginning to end was straight forward, transparent, and absolutely professional - Crestmont Toyota should write a sales book on how to run a business and build relationships. I will definitely be coming back here for my next Toyota.

Excellent service!

We came to James after dealing with another car dealership that was an absolute nightmare and scam. James was a professional and outstanding salesman and made the process extremely easy on us. He not only listened but was able to find us exactly what we were looking for. He was a pleasure to work with and I would recommend him to anyone looking for an effortless sale!

My Sales Person

I had always trouble finding a trustful sales person, specially when is time to buy a new car. Julio been awesome from the first time I walked in the show room to the end.He went over with me the whole process and explain me every single detail about my new lease a 2015 Camry. The ability of him being bilingual would help my family members/friends that are not fluent in english the opportunity to fully understand the process and get the benefit of a new car or lease.Thank you Julio for all your efforts and the dealer for being such a great people!. I would always recommend this dealer to all my friends, family, co-workers.Thanks,Andre AparcanaIT Specialist

Outstanding Service and Salesmanship from James Morando

James is a "professional" period: outstanding salesmanship, service, execution, and follow up. James listened carefully to my requirements and delivered accordingly. While other delears tried, unsuccessfully, to sell me a product which fit their needs and terms, James sold me the vehicle wanted to my exact specifications without hassle or compromise. I appreciated the fact that he was transparent and did bother wasting my time or his. This made the experience that much more positive, efficient, and turned out to be a win-win fo both of us. Thank You ! DC.

Great dealer

I bought a brand new Toyota corolla. Unfortunately I had problem with the paint on the car and I was mislead to believe that it was manufacturers fault. I was angry at the dealer for selling me faulty car and then telling me then it was natures fault. Well after farther investigations it turned out, that people from Toyota were right and the damage was caused by environmental causes. I would like to apologize for blaming Cresmont Toyota and for all the trouble this caused. I bought two cars there that work perfectly fine and I would recommend this place to anyone that is looking for a good car. I am really sorry for my earlier reviews. I hope you understand.

Best experience ever!

This is the first time I've ever bought a car from a dealership and James was so knowledgeable and helpful that he made it so much better than I had anticipated! People tell horror stories about dealing with salesmen at dealerships; I will definitely recommend him to anyone who wants a great deal and a great salesman!

James Makes The Deal Real...Easy

For months James helped me thru options for my family. He was a gentlemen the entire time and truly helped make the process less laborious than ever. This is my 2nd car purchase from James; there will be a 3rd. Thanks, James. Keep making deals.

Made car buying hassle free

After being at the surrounding Toyota dealerships, James by far surpassed them all. Having done most of my homework and negotiating via email, he guaranteed me a quick process and quick it was. Many thanks to James and team for making this experience pain free.

Great Experience and a great sales rep!

I wanted a new 2015 Avalon Limited. James Morando was the sales rep, and the whole process went smooth and without any issues. James was through and helpful from the inception of the deal, until the delivery where he went out of his way to explain the new electronics. This is my fourth Avalon, and by far the best experience.

Very positive experience

James worked harder for me than any other car sales professional I've ever dealt with. A real straight shooter. He made the experience easy and painless. He'll be the first person I call next time we are looking for a new car.

Disrespectful

This is the WORST dealership I have ever been to !! I took my 2015 toyota Tacoma that I have had for 4 month to be looked at beacuse it is not stearing properly and they proceeded to tell me that it is supposed to stear like a boat there was nithing wrong with it they didn't really want to even look at it . With that said Craig W was nasty to me and wouldn't answer any questions I had . I proceed to try to get some answers from the service manager Roger who yelled at me and proceeded to tell me how much wotrk they had in the back and how he didn't have time to answer any questions . SO seems to me like the manager and assistant manager went to the same school for customer service this dealership is terrible !!!!!!

2 sensors fail simultaneously?

Bought my 2012 RAV4 at Crestmont and had a great experience. Used them for Toyota care service for 2 years / 25000 miles and found them great. Don't live close by so used a local mechanic for oil changes and tire rotations since then. Vehicle has 38000 miles and is less than 3 years old. Check engine, 4WD and traction control dashboard lights all came on simultaneously earlier in the week. Took it back to Crestmont for diagnostic service and they told me oxygen sensor and the air fuel RAT sensor were both bad and the cost to fix it was $785. Charged me $237 for the air fuel RAT sensor and $167 for the oxygen sensor plus $380 for labor. Checked cost of parts online and found them much cheaper. Checked amount of time online to change both sensors and found either sensor would take less than 1 hour each. Besides the fact that the car was only 2000 miles beyond the standard warranty, I find it hard to believe that 2 sensors failed at the exact same time. What's the chances of that??

best car buying experience to date

i typically get a new car every 3-4 years and have to deal with alot of back and forth and sales people telling me this is the best price, then when i'm leaving they say hold on kand come back with a differnet "this is the best we can do" offer. It can be very annoying and frustrating. I started contacting dealers via online with a disount program at work after a view visits, and communciated via email with what i wanted and pricing with what's in stock. i went to crestmont and spoke with James who i was speaking via emial with. he had already sent me some #'s with the email back and forth, and i had other offers from dealerships. you know the "bottom line offer" from other dealerships. James worked the #'s and was very nice and not pushy. a sales guy not being pushy is not a normal thing at a dealership. this is something other dealerships should learn from. the whole thing is overwhelming as it is for people. James and I discussed differnet things and what was in stock and i found one, went a looked at it and worked the #'s up, i test drove it and loved it. the #'s beat any of the other dealerships and i was very pleased with it. he worked with me on my trade in also.i would definately recommend Crestmont toyota and James directly as the person they ask for.i plan on keeping this toyota a very long time, BUT i will be going back to cresmont when it's time for a new toyota!Thanks for the best car buying experience to date James!

Smoothest Experience in getting a new car

Very knowledgeable and pleasant guy. Not pushy at all and not sleezy car sales man lines or tacticks. Made my wife and I feel like he was wprking for/with us not against us. Would and already have recommend him to my friends and family.

James Morando

Two things you need to know: First: this was our first new car lease, so a last minute A-Z crash course in leasing was needed, not realizing we needed an inspection on the car who's lease we had taken over; Second: that I am an extremely detail oriented, 'build a new spreadsheet with 3-5 dealers info, with formulas, and make it work' sort of person. James won the bid because he was honest, transparent, patient, and forthcoming. Being cheerful and kind doesn't hurt either! Maybe I could have gotten it the new car little cheaper somewhere else, maybe not. What I could not get anywhere else was obviously truthful answers, a willingness to help, and no smoke and mirrors. When I built the spreadsheet, and he cheerfully agreed to vet each version of my numbers until I got it right, it also became apparent that other dealers were hiding, obscuring or just flat out lying about their numbers. That's the funny thing about spreadsheets - you collect good, clean data, breakdown number packs, write sound formulas and it starts filling in all the little boxes. I shouldn't have to arm-wrestle with you just to give you my business! So, he's a keeper. I am sure you have other salesmen who are also good and up front people, We just happened to be fortunate in connecting with him. I don't mind the extra distance on the drive, to get to you, as I expect your service department maintains the same high degree of integrity and service. If not, they will hear about it from James! So, I hope he's still there helping build your company for you in three years, because if so, we will be back.

great experience

Daniel was awesome--no pressure, no stress. He showed me the Tacoma I told him I wanted, got my the number I asked for on my trade-in, and had me out the door fast. I couldn't be happier with my new truck or the service I received from Daniel.

Thank you Daniel Cifelli

I just purchased a Toyota Camry from Crestmont Toyota. Daniel Cifelli was my salesperson. The whole experience was very pleasant. Daniel is very knowledgeable, patient and straight forward. He knows his product and was able to answer all of my questions. He was upfront with pricing and there were no unpleasant surprises. After the purchase he taught me how to use many of the features of the car and helped link my phone to the car's computer. Daniel maintained a very high level of professionalism throughout the entire transaction. I left the dealership feeling satisfied that I purchased the right car at a very good price.

wonderful experience

Andy is a truly caring person . He understood our needs and helped us find just the right car , at a great price . He was always making sure that the process went smoothly . Many thanks to Andy for all his help !

First Truck

Went looking for my first pickup. James was pleasant and not pushy like so many car salespeople I've dealt with over the years. Most important, James was quite knowledgable about the trucks themselves, including the different variants and options. He was up front about what he could and could not do. He made the purchase very smooth.

Very good experience with Crestmont Toyota

Excellent sales person. Understand the customers requirment. I will recommend all my family and friends to go to crestmont and meet James.We wish James good luck. Keep it up James!

Came through, great experience!

James was very easy to work with, very knowledgeable, and very helpful. He went above and beyond to ensure we got exactly what we were looking for and we have never enjoyed the car buying process more.

New Corolla s

James got right to it. We did our research...gave our specs and the deal we were looking to do. Other dealerships floundered... James got right back to us and met all expectations.

Friendly, efficient, straightfoward !!!

i could'nt be more please with how well James handled our new lease. Straight shooting, no nonsense, friendly, knowledeable, and honest. Quoted me a price online, matched my counter offer, held the new vehicle, greeted and took care of everything. Took my old lease in, made the last payment. They have an efficient way of handling their customers. My next lease will be there!!! Thanks James, it felt like dealing with a friend!!

Couldn't ask for better service

Just as my title says, I couldn't ask for better service going to James. Second car I have gotten from him without issue. Straight shooter, professional, and caring. And not the movies car dealer caring, legitimate caring guy. Works above and beyond to get you what you want and need. Would recommend him to anyone over and over again!

Great experience

My husband and I are on our second car from James at Cresmont. James is very professional, patient, and has helpful knowledge all around. We won't go any where else.

Great expierience!

My Husband and I recently purchased a 2015 RAV 4. This was no easy task, since my husband does not like any car out on the market today. James Morando was an excellent source of information on this car. He was very personable and efficient. To make my husband feel comfortable to buy a car that is amazing. Thanks James, love our RAV 4.Karen & Frank Grill

Quick and easy process and a great car

So far 3 purchases here and wouldn't go anywhere else ! James was very helpful he kept all cars in our price range in and knew exactly what we needed

Daniel, a pleasure as always!

My husband's 2006 Tacoma finally stopped working - 360000 miles!! Naturally he wanted another Tacoma so we went back to Crestmont to do business with Daniel again. I got my Rav4 from him last year and didn't think twice about going back to work with Daniel again. Daniel is professional, pleasant and he knows the product. Also, he doesn't have an attitude when I ask him a hundred questions. THANKS Daniel, we really appreciate your great customer service! Diane & Ralph

Great experience

I was helped by the sales rep James and he was amazing. Put me in a beautiful suv at a great price got me on and out very quickly to take my new ride home. Very professional,curtious and honest. I will Def go back to James

Good experience

Our experience in purchasing a Toyota was very pleasant, however it was because of dealing with James Morando. He was very professional but did not make us feel uncomfortable. I'm very grateful that we came here and dealt with James.

Quality Service: clear & direct, speedy response, & honest

I had a long standing relationship with another Toyota dealership. The recent customer service I was getting from that dealership was subpar so I decided to shop around. James Morando was the first to reach out to my inquiry (just an example of his speed of response). He understood what I was looking for and gave me several options (clear and direct approach). He came back with a fair offer price and followed up with "I want to earn your business". This mindset and his commitment to quality client service is what sold me. I knew I was going to wait a long time for delivery given that I special ordered the vehicle. Keeping me updated at various intervals and touch points was very important to me. His response time to emails and texts was virtually instantaneous. I have honestly never seen customer service in a car dealership like this before. It was worth the wait and delivery was quick and seamless, in large part due to James' hard work.

Huge disappointment

I recently signed for my third lease with this dealership. I went to them for the third because dealing with them the first 2 times was refreshing as an earlier reviewer noted. I have recommended them as a result. This time it seems the sales person made a mistake in processing the paperwork and I now have to make ANOTHER payment on the car I recently turned in. The mistake was not mine but they are not standing by their sales associate or their customer. .Since this transaction was not handled in an honorable manner it looks like this will be the LAST time I deal with this dealership. Kudos to Michael Mongiovi the customer service manager who at least tried to resolve this dispute but the sales department has proven to be a huge disappointing while the service department treats customers with integrity and professionalism it seems the sales department only values the sale not customer loyalty.

Awesome honest and professional highly recommended

I leased a Toyota from James in 2014, he beat my shopped price and got the color I wanted. He replies to my email in minutes. I was in two other toyota dealerships both sales reps gave me run around and offered long back&forth process and ended in unrealistic figures(bate and switch when i came back to pickup the vehicle). He was always up front and honest and valued my time. I wish all car dealers are like him, it is year 2015 and some of them are still stuck in 1970s style of mentality. Anyone can find same spec car from another dealership in internet, but buyers doesn't just make purchase solely base on price only, review and reputation of dealership can be easily compared in the web in seconds from your phone. I am working again with him for car #2 Thanks James

Thanks Daniel!

Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/computer interface!

Craig represents excellence in customer service

Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is friendly, knowledgeable and helpful. He learns your car and your relationship to it.Crestmont 23 has serviced my Toyota over 12 yearsAnne

Great Service Writer and very friendly Valet

I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative on the procedure for service. This was my first service so it's overwhelming not knowing where to go what to do or whom to speak to but Luis put my nerves at ease. He wrote my vehicle up and walked me to Jason Craig's office which was a pleasure being assisted by this service advisor, he was busy at the moment so Luis made conversation while i waited he asked how my weekend was and about the change in weather which definitely was very nice of him because it helped me not feel impatient or left on my own. Jason was very informative on what was going to be done to my vehicle and how long it would take, he was very straight forward no bs and offered a shuttle service if i didn't want to wait for my vehicle... great service experience!!!!!

Questionable oil pan screw stripped costing $500

I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was stripped. Thinking I never heard that before, I thought that was odd. Then later in the day I was called and told my oil pan drain was stripped. I never had any oil leaking and did not go in for that. I looked chat rooms and they say if the oil pan is changed properly (not over tightened) you should never have that problem. Plus, you are not in control of who tightens the pan in the first place. The replacement for such a thing is over $500. I never serviced my car at this dealership before. The whole thing seems fishy and odd. The reviews talk about great sales of the cars at this dealership, but not so great about service there. I would like to know if this is common scam with them. Once your oil pan is stripped, your stuck. I would not be suspicious if I had an oil leak and if I did not hear them tell someone else the same problem hours before. I would like to know if anyone else experienced the "stripped oil pan" scheme?

Fantastic assistance

The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the precise job they did on repairing my vehicle.

Excellent Transparency and Customer Service by Dan Cifelli

I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showed me exact costs that I could compare to the internet and True Car assuring me numerically that I was getting a good deal. As a price buyer who did a lot of research and comparison to other dealerships, I appreciated this. I came back after shopping around a lot and doing a lot of analysis because Crestmont and Dan were the best. I will buy/lease other cars from this dealership and recommend it to others. Dan is a great guy to get a car from as is this dealership.

ZERO CUSTOMER SERVICE

Purchased a '13 TAH from another dealership. Presently looking at Prius C's. ANDY BELOFF got my # from online inquires. He called me 2 separate occasions. If conversation does not go his way. He becomes very rude and hangs up the phone. I let it go the first time, but he did it to me again today. Don't get the same treatment from other dealers. From past reviews and my own experience, I will NEVER deal with this dealership ever.

Rob is great

Rob is great. No BS or bait and switch like other dealers. Tells it like it is and try's his best. I will be back once this lease ends in 3 years!George

Excellent Service

When I was looking for a new car I did not know what to expect, but when I came to crestmont toyota I was treated fairly and with respect. I received a great deal on my car and I love it.

Rob Bojarun is the best!

I have bought three vehicles from Crestmont Toyota and Rob Bojarun is the reason I keep coming back! He makes me feel valued as a customer and is a pleasure to work with. Always professional and extremely helpful. He is quick to offer advise and guides you through the process with ease. I always feel like I am in good hands when dealing with Rob and I will remain his loyal customer.-Frederick Stephenson

Patient, fast and no pressure

I first reached out to Rob in January 2014 and I bought the 4Runner in July, 6 months later. When I first reached out to him, I was looking for a certfied 2012-2013 4Runner with third row seats. While Crestmont did not have one, Rob gave me lots of advice as I looked at cars at other dealerships. He also was the only one to give me a ball-park estimate for my trade in without actually seeing it. He developed a relationship with me even when he didn't have a car that suited my needs.When I finally decided to buy a new 4Runner instead of certified preowned, I contacted Rob and he located 3 in the area that had the options I was interested in. He was quick to answer my emails (and I sent him dozens of emails), never sounded frustrated with my un-ending questions, always gave me competitive prices, and most importantly, honored the ball-park trade in offer after they actually saw my trade. In the end, I got the car I wanted, at the price I wanted.When I made it in to see the car in person, Rob & Jorge Santigo never once put pressure on me, and I appreciated that. The visit was all about showing me the car. Jorge knew all the details.I would highly recommend Rob Bojarun, Jorge Santiago and Crestmont Toyota. My wife & I have owned 8 Toyotas, and this was by far the most pleasant of all our purchase experiences.

Went in for a routine oil change and needed 105,000 mile...

Went in for a routine oil change and needed 105,000 mile tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of necessary repairs so I okayed the struts. And sure enough, the car feels a lot "tighter" now. I always to go Crestmont because of the good service I have received there and will continue to do so. Roger, the manager, has always helped me with any questions and I have confidence with both the office and the mechanical staffs.

Came in for an oil change and tire rotation as usual...

Came in for an oil change and tire rotation as usual service dept was very courteous and saw me right away .waiting room was very comfortable :)

I was a little apprehensive of going car shopping by...

I was a little apprehensive of going car shopping by myself but DJ made me feel at ease. He answered all my questions and wasn't pushy. I appreciated that and leased my new Prius from him at a great price I might add. Thanks DJ!

My parents and I used to use Crestmont a lot a few years...

My parents and I used to use Crestmont a lot a few years ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning in their previa. Constantly charging them more and more money and making promises they never kept. Another time my father brought my car in for an oil change, which at the time was $30. My father came home after they charged him over $100 for things that do not even exist on my car. I went in to fight the extra charges and they did not even try to refute them, my money was just refunded. Admitting fault at its best. On top of many other times where we were lied and cheated over and over again by this dealership. I will never voluntarily set foot in this building again.

They sold me a car that was supposedly "new",...

They sold me a car that was supposedly "new", but had over 200 miles on it. All the radio presets were set up which is very strange, and the vehicle has a very bad front wheel shaking and vibration - still to this day 7 months later I am driving and shaking, I fear the wheel will fly off. Also car was repainted very badly ( why a new car had to be repainted is beyond me) They lied to me, charged me full price with their deceitful finance shannigans, and after the purchase - they did not want to know anything about fixing the car. EXTREMELY RUDE TO CUSTOMERS (after the purchase is complete of course) Management are liars, the service dept is just staff walking around, goofing off, telling me that they car is being washed, while I am staring at it in the parking lot - this is at time of pickup after they had the car 7 hours - just to make me wait even longer. I have never seen such unprofessionalism. I will not go back to this dealership for anything, not even service. I filed a complaint with Toyota and am planning to follow up in writing to Toyota - also check the BBB - they already have 6 complaints. I have had Toyota's since 1990, (7 vehicles) , but after this dealership and their deceitful ways, this will be my last Toyota,

My 2000 Tundra was suppose to be taken care of under...

My 2000 Tundra was suppose to be taken care of under warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok with the frame and it didn't need to be replaced... even within two months of the end date of the campaign for free replacement.Despite having flakes of rust falling off... I was told it was fine. About one week after its last visit for "check up" the frame split on the drivers side separating the truck in half. I brought to a Toyota dealer on RT 17 (Meadow lands) and they said this truck was so bad it should have been replaced over a year earlier. I then asked that they checked the record because this dealer and Roger told me that the frame was safe and no issue.I was then showed my entire warranty and truck history and it showed no such work or inspection ever being done.. other then general repair. These folks are liars and cheats and not sure why as this was all covered under warranty!

I really like this dealership.....Straight talk, facts,...

I really like this dealership.....Straight talk, facts, all the information you need to make a decision WITHOUT all the hype and pressure! I visited many dealerships while shopping for a new SUV and most of them didn't come close to Crestmont when it came to having genuine interest in the customer. Andy Beloff is outstanding.... he took the time to research everything that I asked and without fail - got back to me with the information or comparison I was looking for ....while NEVER once pressuring me to make a decision! It was a pleasure dealing with Andy at Crestmont and that will definitely be remembered when it comes time for the next car purchase!

I have been to this dealership for my last 3 cars. Their...

I have been to this dealership for my last 3 cars. Their customer service is horrendous! They are especially condescending and DECIETFUL to women. I had the service manager Roger Wisenewski tell me that they were not the only "doctor in town" when I complained about the customer service insinuating I should go somewhere else. During this particular incident I complained about getting a wheel alignment that I didn't ask for, he asked the service intake person and he said I requested a wheel alignment. Unfortunately, I don't know much about cars and would have never asked for a wheel alignment. I got it and didn't need it. The service center waiting area is always dirty they have a dirty popcorn machine which is gross. In addition to that when I went to get a new car I went there to compare prices. When i told the salesperson that I wanted to get information on a lease but had gotten a price somewhere else he disappeared and never came back. When I complained to the General Manager Benny Chu that his salesperson wasn't helping me he said "Of course you told him you were going somewhere else" He said he's a young guy rationalizing his poor attention and lack of sales training. What about some sales training? This just fits into their culture of poor customer service. I wound up leasing my car there only because I had previously leased there and they gave me a good price do to that. But there attitude is so condescending. I was also there on the last day of the month which they are eager to make sales quotas that they dont tell you things like that I was over on my mileage. I never thought about that but you are supposed to have the option to roll that into your new lease, as I found out after the fact. I got a collection notice from them 4 months later. The thought of going there again makes me sick to my stomach at the way I will be treated especially as a women. I know most dealers have a really bad reputation of being deceitful and dishonest and this dealership certainly lives up to this stereotype.

I have been to this dealer 3 times now. I go in for an...

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear brakes fixed and the price is twice what was quoted by them a week ago. When they gave me a loaner car - I got hit up for $9 worth of gas, even though I drove less than 20 miles. When I complained, I got no response. However, when I didn't complain previously, the called me 10 times to make sure that the service was ok. Stay away from these guys.

Great staff, very knowledgable, will refer friends and...

Great staff, very knowledgable, will refer friends and family. All dealers have the few that didn't like the experience seems to be the nature of the industry.

We leased a car after losing our in the wrath of Sandy....

We leased a car after losing our in the wrath of Sandy. We were going based on the sticker price of 25,000. We agreed on the monthly payments etc and after signing the contact and coming home I looked at the contract and discover that they overcharge the price of the car by 3,000 dollars. it said "agreed value of the vehicle" well guess what it was not agreed and NOT even discussed. When we went back they told us that this was common practice in their dealership to charge above sticker price. None of this was discussed with us. I feel that we were taken advantage while in a bad situation recouvering from Sandy. They said that because they lost cars and with the gas shortage they had to recoup their money... I will never deal with this dealership again... Crooks and Scammers.

This is my second car at this dealership. The last one I...

This is my second car at this dealership. The last one I bought was a Solara and I had it for almost 10 years and now I have the 4 door Camry and I love itJoanne

Great people, great experience. The one and only...

Great people, great experience. The one and only "no BS " car buying experience I have ever had. We're willing to work with us on price and delivered on the sale in record time. I'm looking forward to bringing all our Toyotas to Crestmont for service.

My second lease through this dealerdhip. Great service...

My second lease through this dealerdhip. Great service with a smile. In and out fast with no hassles. Polite and informative...my experience was outstanding.

It's always intimidating to walk into a showroom, but our...

It's always intimidating to walk into a showroom, but our sales representative was extremely easy to talk to. He never pressured us into making a decision and answered all our questions about the 2011 Rav4 we wanted. He was always honest and upfront with the price of our vehicle and there were no surprises at our time of purchase. We spoke to other dealerships and they were not as willing to give us all the information we required in making our decision.

Overall a great buying experience with down-to-earth...

Overall a great buying experience with down-to-earth sales staff and great customer service - the car I came in for wasn't in stock but they were able to help me find a great replacement and keep my payments manageable.

Our sales rep, John Fletcher, was very comfortable to...

Our sales rep, John Fletcher, was very comfortable to work with. John took time with my wife on several visits to the show room and was always very accomodating. During our final negotiations, the sales manager Mike was involved and was also very easy to work with. I would not hesitate to redommend Crestmont VW in the future.

Had a great experience at Crestmont. Picked up a 2011 VW...

Had a great experience at Crestmont. Picked up a 2011 VW GTI. Tyler and staff were great. Very knowledgeable about the car. I usually know what I am looking for and don't like to play games and Crestmont was great with not playing any games and giving me a fair deal. Would absolutely recommend Tyler and Crestmont to anyone looking for a VW.

DON'T BUY HERE! I purchased a used car that looked like a...

DON'T BUY HERE! I purchased a used car that looked like a cream puff but turned out to be a lemon! I complained form the beginning about a noise but the service manager kept giving lame excuses and sending me away. After the 2K warranty, the transmission went and they won't cover it at all! They are good at being nice to your face but non call backs and avoidance are common practice.

Dishonest behavior and abusive treatment of customers. I...

Dishonest behavior and abusive treatment of customers. I was ready to buy the car but then when i said i didn't want the extended warranty they all of a sudden added several hundred dollars in fees out of thin air, and lied about the conversation five minutes before in which they had said "no other fees". Typical car dealer tricks of switching you between different people to try to confuse the situation and create more opportunities for deception. Please do NOT patronize this dealership.

Excellent service and support from the very beginning and...

Excellent service and support from the very beginning and even after the purchase. Staff were friendly and helpful and very fast at responding. Their website was great and live chat was what really got my attention. Everything was excellent! Thank you thank you - I love my new Camry!

I had been to 4 other dealerships in New Jersey before I...

I had been to 4 other dealerships in New Jersey before I pulled the trigger at this dealership. This was my first new car purchase so I was very hesitant to say the least and turned off by dealerships where the salespeople were unprofessional, made false promises, conveniently quoted deals on similar models under the guise of the model I was after. I came to Crestmont expecting a similar experience and initially only because they had the model I was after in stock (2011 Jetta TDI sportwagen grey exterior and black interior with sunroof). Upon arrival I was told that the car I called about was fresh off the boat and was pulled up outside wrapped in white tape and plastic and hadn't even been inspected by the dealership, which I was like "uh ohhh" but then Tyler checked with the workers in back to see how fast they could get it unpackaged and shined up. The shop pulled it in back and we sat down to talk about pricing. It was the usual experience where you see the "invoice" and make an offer, then the salesperson goes into the office to talk to his boss. I brought in a quote from another dealership and they did some research and showed me the based on the numbers attached that the other dealership (Linden) had sent me a quote for the sedan and not the sportwagen. I made an offer for a grand off MSRP and after some debate we had a deal.Shortly thereafter the previously shipping packed Jetta rolled out totally undriven, totally awesome to know that it hadn't been test-driven for 6 months or been abused! Tyler was awesome and knew about every feature down to the electronics and quirky functions. He's a total enthusiast and we had a blast riding the factory-fresh TDI and verifying that this was the car I was searching for. Knowledgable, excited, and never shady! Front desk employees get 2.5 stars, and both Orlando (manager) and Tyler score an overflowing 5 stars as they were always timely and polite and helped make this purchase happen. We then had to do financing which took a long time because as a recent grad I had a good credit rating but almost nil revolving credit. It took hours, and multiple banks, but they finally got it to go through for what I thought was a fare rate. I have no experience with their service department yet of course, but from the sales perspective these guys are the real deal. If this review sounds glowing - it is! I promised them I would write this review because they delivered the product that I was seeking and maintained a level of professionalism and truly worked with me to make it happen without engaging in all the absolute junk you hear (and I'm sure have experienced) when trying to get a car. Do yourself a favor if you are looking at VW's and give them a shot! I hope I don't need a new car for the next 5 years or so, but I will certainly be back if looking at a Volkswagen.

Great experience with this dealer. My fiance has leased...

Great experience with this dealer. My fiance has leased two cars with them and everything about the experience has been beyond my expectations. All the people we dealt with, from sales to finance have been knowledgeable about the product and willing to go the extra mile to make us happy. When we were picking up my fiance's car I ended up talking about a truck in the showroom and the day ended with me buying a truck. The dealership took care of my old lease for me and it was a fast and painless transaction. Any issue we have had has been addressed quickly and professionally. Also my fiance and I aren't the easiest to work with when it comes to price, we did shop around. I won't go into details, but they also gave us a great price. Good experience's will keep us as clients for a long time.

I was there looking for a car for my daughter. Salesman...

I was there looking for a car for my daughter. Salesman was nice, and so was the Manager.We wanted a white Jetta, but they did not have any. By the end of the conversation, the Manager looked at the inventory log on his desk, and said "wow" "we are getting a white car in two days!" He asked if i could put down a $200.00 deposit, but I said I would come back with it. Not soon after, they call me and said, " three other people want the white car, they can't hold it without the deposit". I laughed to myself because it sounded so typical. But within an hour i went down and put the deposit on it. They day the car was suppose to come in, i waited for a call. The next day, i called them. The "Manager" said that the car wont be there for another week or two. So i said, i will come get my deposit, and when or if it comes in, they can call me. WELL!!!!! He instantly got annoyed, and began to speak to me very rude. Just by his reaction, i knew things were not right. If he handled himself maturely, i would have decided to get a different color. But because of his anger and rudeness on the phone when i said i would like the deposit back, i wouldnt have let him give me a car for free! Even when i went in to get the money back, he said to my 16 yr old daughter, " so, what car did you get?" I couldnt believe it, my daughter responded none. I didnt feel comfortable with them keeping the deposit on a car that might not or might come in. (that is why i asked for it back) He just assumed i got a different car. (to bad, he caused the salesman to loose a deal!!!!!!!! So, the next I day found a white jetta at another dealership (He told me there were'nt anymore white jetta vw on the east coast) There was! and i got it. For $20 less a month $800.00 less then the sale price he gave me and 12,000 mi a year! Good things happen to nice people Mr. Manager "O".

I was able to settle the purchase of my car very...

I was able to settle the purchase of my car very easily..no hassle. I was able to obtain most of the information I was looking for over the phone and they were able to do an online credit check. This saved a lot of time, when I got to the dealership, I was very happy to find that it took the dealer a short while to price my trade in and to have my paperwork ready. I was very pleasantly surprised at how much quicker this place was compared to other dealerships I had visited. This is the first time that I didn't find walking into a dealership a nightmare. The dealer who worked with me was very curteous and was able to answer all my questions. I also liked that they went over how the the car worked before I drove off. They all seemed like they cared about me and not just the sale of the car.

Just bought my third car this year from Crestmont Toyota....

Just bought my third car this year from Crestmont Toyota. This is the best dealership I have ever dealt with by a long shot. I e-mailed them for a list of prices or specials they were running as I was looking for a car for my soon to be driving daughter. When I received the information, I wound up with two new cars, one for her and one for me. What I am most impressed with is the level and accuracy of information I receive from them via e-mail. I am always given bottom line pricing, including all taxes and fees, so there arre never any surprises, not to mention how well they work with me to reach a satisfactory price. Both of these deals were done with 2 e-mails and a phone call. My trip to the dealership was only to pick out colors and sign paperwork. Crestmont Toyota will always be my first stop whenever I am looking for a new car and my first reccomendation for anyone else looking for one.

Great effort from the manager Rob to earn our business....

Great effort from the manager Rob to earn our business. All our questions were answered in a very professional manner. The price we received for a 2010 Corolla was very competitive with no pressure at the end to purchase additional options we didn't want to purchase at first. It was our best experience with a car dealer in the past 5 years; we can confidently recommend Crestmont to anyone shopping for a new Toyota.

Ive purchased both my car and my wifes car from...

Ive purchased both my car and my wifes car from Crestmont.From the initial contact to purchase I couldnt have been more pleased.Theres was no used car salesman games or pressure at all.I would highly recommend using Crestmont for purchasing a Toyota new or used.

Swore he could beat Bay Ridge Toyota 2009 Camry LE deal....

Swore he could beat Bay Ridge Toyota 2009 Camry LE deal. Went in to his Dealership 40 miles from home and he plays car salesman game. Must talk to manager now. Price $17,900. instead of guarenteed price quote of 16,500.00. Told him he deceived me about price, he denied such even when I have a witness to fact. Very scupulous. Don't trust him or his unprofessional financial manger.

I bought what I thought was a 2008 Camry LE. It was...

I bought what I thought was a 2008 Camry LE. It was advertised on the internet as such. I drove the car, purchased it, and never noticed that it was NOT an LE. When I discovered this and went back to the dealership, the manager said they have a disclaimer for ads. In other words, they (dealer) are not responsible for what is written by the third party they hire to write the ads. And at NO point had the salesman told me this was a standard (or CE) model that has no identification on the vehicle. To compensate for their misleading ad which led to the sale, I was given some amenities after I complained.

I began my car shopping by requesting quotes from 4...

I began my car shopping by requesting quotes from 4 dealers in the area for a 2009 Highlander Sport 4x4. After speaking to a number of salesmen on the phone and by email I quickly narrowed my search down to Crestmont Toyota. I worked with Adam from their Internet Department. Adam could not have been more accommodating. Not only did he answer all of my questions he was totally transparent in both his phone conversations and his emails. A number of dealers that I contacted seemed to be working around my questions and telling me what they thought I wanted to hear. I certainly did not get the impression that things would get better once I was at their dealerships. Adam and I finalized all of our figures over the phone and he delivered as promised. Thanks Crestmont!

I bought my new corolla from Crestmont about a year ago...

I bought my new corolla from Crestmont about a year ago and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how much it would cost to do ONLY the items required in the service manual that came with my car. The only things listed to do are: oil and filter change, rotate tires, tighten drive shaft, and to inspect the air filter, brakes and a variety of other parts underneath the car. Now every other time I went there, my receipts stated that I got a "complimentary inspection" with each oil change, so this should have covered the inspection, though I would have been willing to pay more for a thorough inspection (an hours labor AT MOST).So the guy I called automaticaly quotes me $350! He say I have to replace the pcv valve, have the brakes adjusted, change the air filter, and many other things. I tell him the manual does not say I need to replace anything automatically, only if an inspection reveals it needs it. He says the manual is wrong and that I have to do those things no matter what for my warranty. I say I am looking at the Toyota official service manual online and then he claims, "Oh, actually it is only the written manual, we can talk about it when you get here". Upon looking at my actual service manual, it is the same as the online one! He lied to me.I asked if I could get my service book stamped if they only do what is listed in my manual and he said NO WAY.What a crock! To maintain my warranty and get the official stamp for my records, I should only have to do what is in the service book! I can understand them trying to push all this extra stuff because they supposedly believe it is a good idea, but they should not refuse me a stamp because I only want to do what TOYOTA MOTOR CORPORATION recommends I do in their own manual!These guys are liars and cheats, I got the necessary tools and instructions and did it myself and kept all the receipts. Avoid this place, either do it yourself or find a good local mechanic.

We went to this place to get new car. We were trying to...

We went to this place to get new car. We were trying to trade in our Camry, it was in service dept with a $120 bill. So the sales person agreed to take care of that bill and we asked for another $99 off. He went to confirm with Sales manager(PIT). Next thing, the sales manager walked to us, started screaming at the sales guy, throwing papers, pencils. He was really unprofessional, he was screaming. He claims that he has been in there for 20 years, but he should have been kicked out from there long time ago for this kind of attitude. Either he hates his job or he did not want to sale car to us. Its very unfortunate that he would act like this for $200 on a 38K car deal. I would not recommend this place to anyone and be abused by this kind of classless guy. Sales guy(john) was his manger(pit) was a complete idiot. Spend your money somewhere else where they will not treat you like garbage.

I really wanted to make a deal with this dealership as it...

I really wanted to make a deal with this dealership as it is around the corner from my house, but the when the salesman discovered, after corresponding with me online, that I had a friend who is savvy about car dealers helping me, he became rude, and was not interested in dealing (in a buyer's market!). I decided to go to a dealer 45 minutes away instead.

The salesman, made me wait an extra day to pick up,...

The salesman, made me wait an extra day to pick up, because my purchase interfered with his scheduled day off. When I finally got to pick up my car, the Finance Manager pushed my paperwork aside and made me wait for almost 2 hours, and took another customer who was there after me, I was informed, by the dealership that because I was a cash deal, I wasn't making him any money, (once in the finance office - I was complete in less than 10 minutes). The Dealership forgot about my Registration, I had to call them and remind them 2 days before my temp tag expired. The salesman sold me floormats but when I picked up the car, conveniently told me that they were out of stock, and forgot to call me when they came in. When I reminded him, he tried charging me for them again.

My grandmother's friend told me to rate this dealer as...

My grandmother's friend told me to rate this dealer as they had a horrible experienced on the thier new sales manager. Abosolute!!! No Recomendation on this dealer!!! Such a waste of time, very unhelpfull, ignore you, a racist symbolic on his face. Couldn't tell an '05 or '06 Rav4 (very uneducated person), absolute no potential on his future as a manager. Ended buying at Prestige Toyota.