Crest Lincoln

Leased two new Lincolns in less than a year!

I leased a 2015 MKC. I was treated so well, nine months later I leased a 2016 MKZ. Wonderful experience both times. I have brought both vehicles in for service and have had no issues or complaints. Wonderful people at Crest.

A "Lexus/Cadillac Guy" Buys his First Lincoln

I bought my first Lincoln yesterday. Went to Crest Lincoln in Sterling Heights with my wife and we were simply amazed at the new Lincolns, the cleanliness of the dealership and the quality of the people there. After test driving the Cadillac XT5 and the Lexus RX350, we were impressed with the look, the drive, the features and the feel of the MKC. Then after working with Roger Tauck (our new dealer) to see pricing, we cut the deal. Couldn't be happier with the result. To top things off, Roger worked a great trade-in price for our CTS. We drove in to the dealership with a five year old Cadillac and then drove out with a 2017 Lincoln MKC and a nice check in my pocket! Roger made the transaction simple, affordable and even tuned the stereo to my wife's favorite country station. We've never been treated so kindly by any other dealer.We plan to do business at Crest for a long time to come. You should too.

Used car purchase

We stopped in after having a bad experience at another dealership and to be honest we were quite ticked off when we arrived. Jacob Gonczar greeted us as we viewed the vehicles on the lot. We talked briefly, explained our previous experience to him and let him know that because we had just had a bad experience we were not going to be easy to deal with (the salesman at the other dealership was also named Jacob). He suggested we just call him by his last name and assured us that they would do everything possible to show us that they wanted our business. Jacob gave us the space we asked for, stayed nearby enough to answer any questions that we had, opened vehicles for our inspection and allowed us to test drive as we felt necessary. I must say that his professionalism allowed us to become at-ease with him and once it was all said and done, we were pleased to make a purchase with him being our salesman. We will definitely return to Crest when it's time to purchase again even though it's not our closest dealership. We will also recommend that our friends and family go see Jacob Gonchar at Crest Lincoln when they are looking to purchase.

Great experience

I was in and out in less than an hour for my first six month maintenance.

Fast, friendly service.

My appointment was near closing time; but I never felt rushed. They got my oil change and multi point inspection done quickly. I waited less that 35 minutes and even got a car wash. Great job!

great service

you have a purely professional staff by getting difficult air bag replacement parts in a timely manner, however had to call each day to get the status of the repair job.

Great service

2016 MKX. Amazing service. Very fast process from start to finish. Very happy with the vehicle.

Customer

Service on my MKX was excellent. I was very pleased.

First class service

I have a Lincoln MKX. When I called the service department they quickly found my vehicle in the computer and scheduled my maintenance for exactly when I wanted it. Wow! The people there promptly got me in and took care of everything in an efficient manner. Plus, the waiting room had coffee, snacks, newspapers, and TV.

Excellent service.

Everything was on time and as promised. facility was Clean & employees were personable.

EXAMPLE:

Good service and excellent transportation. 50 characters.

Great experience, highly recommended

Used the Costco discount and was amazed with the treatment I received. Chris was great to deal with the entire time, open and friendly. After I took the car home I noticed a small issue on the exterior. I texted Chris at 8am and someone was at my house by 10am ready to fix the issue without making me come out to the dealership and wait (almost 30 minutes away so a HUGE deal for me).I cannot say enough how happy I was with the service and deal I received at Crest. Chris, Rich and the team exceeded my expectations throughout the process.Lincoln MKT

The Best Lincoln Dealer in Town

My experience at Crest Lincoln is always enjoyabe. The staff is very kind, courteous and always asks if I have any other questions or concerns regarding my vehicle. I could not have found a better dealership. Thanks a lot for making me feel comfortable and welcomed. You guys ROCK!!!Marion Sanders

Tony Drewek

The sales person Shannon Orlando and the business managed Angela Robbins were great to work with in doing businessThanks Tony Drewek

Great customer service

Great customer service! The best auto dealership I have dealt with.

Stress free!

The whole process was so smooth and stress free. Was able to trade our vehicle in and get into a 2014 Town and Country with ease! Everyone was extremely helpful and accommodating to my schedule. I never felt rushed and the paperwork was a breeze. Thank you so much to everyone at Crest for doing such a great job! Highly recommend.

Great service, Friendly Staff, Clean facility

I own a 2011 Lincoln MKX. My experience with Crest Lincoln has been phenomenal. Each and every visit has been a pleasure. From the time I pull into the service garage until I leave, service staff have always been very friendly. I always stop in to chat with Lucy, my saleswoman. She always inquires about the family and how satisfied I am with my vehicle. I would not hesitate to purchase another vehicle from her and Crest. As a customer, I appreciate the cleanliness of the dealership. The waiting room is spotless and comfy. Free wifi allows me the opportunity to work on my iPad and the assortment of beverages, fruits and snacks is over the top. I'm so glad I chose Crest Lincoln to purchase my vehicle.

Customer service

I completed your survey and explained that I was told I would receive a loaner, but when I arrived for an oil change and some other work on the car, I did not receive a loaner. Also the repair to my 2013 MKS was not performed correctly and I have to make another appointment to get the repair on the vehicle completed properly so I does not keep happening.

Excellent Service

Excellent service completed in record time as usual!

Service on MKZ

On time, good staff, appreciate the amenities in the waiting area.

MRS. RIGSBY

EXCELLENT SALES STAFF AND SERVICING. WOULD RECOMMEND THIS DEALER TO FAMILY AND FRIENDS

Lincoln Mkz

Porsha Smith did an excellent job during my lease experience Porsha was able to get my Lincoln MKZ ready to deliver in short order. She went over all of the device's and settings. I will tell all of my friends to ask for her when they are looking for a Lincoln

Excellent Experience

I have purchased a handful of new vehicles from Chris Tessmar at Crest. He is terrific, he makes the entire process convenient and thoroughly enjoyable. I have referred several family members and friends to Chris over the years as well and their experience has mirrored mine....Excellent!

Great customer service

Great customer service. I had an excellent experience.

Lincoln Owner

Service at Crest Lincoln is five stars. They know how to service and take care of there customers.

Always top notch service at Crest!

Great service as always. 75k service on my 2013 Lincoln MKX. Service tech outstanding. Thinking about my next Lincoln!

Excellent service!

The service was excellent and the staff was very helpful to me about future work on my vehicle.

Exceptional Customer Serivice!

I purchased my first MKX Lincoln in 2009, and since then, I have been an advocate of Lincoln products and service. Crest Lincoln sales and service staff exhibit exceptional customer service at all times. I am extremely pleased whenever, I am visiting the dealership!Crest Lincoln, YOU ROCK!

Great Service fast and very clean facility

The exeprinece went faster than I expected, ThanksPeter

Great car!! Excellent Customer Service!

We purchased a 2014 Lincoln MKZ Hybrid. The service was excellent! Matt (our salesman) was very knowledgeable of the car, and walked us through its many features. Even when we came in on a day where he was not there, the team took care of us very quickly and were able to answer our questions. We absolutely love the car!

Great Customer Service

Everyone is very friendly and my experience with Crest Lincoln has always been a very pleasant one. They treat me like a valued customer and very accommodating.

Excellent customer service and support

2011 MkxService was excellentStaff very helpful showing alot appreciation

Crest Lincoln Service

We brought our Lincoln Navigator in for service for a defective seat. The staff was very professional and efficient. I would encourage all of our family and friends to just experience the service of the Crest professionals. I know that they would never go back to "ordinary" service.

Great Service

Great service as always. Professional staff, bright, comfortable and clean waiting area. Delicious refreshments.

Great service!

2016 MKZPicked up car at my work and left a loaner. Did repairs (oil Change tire rotation)Return car..Very convenient, will not go to another dealer!

Sherri Thomas/Serenity TransCare, LLC

Mike my sales guy was fantastic"""I purchase my very first Vehicle new business. I will be returning to purchase my new Lincoln Truck very soon thanks Mike!!!

Helpful staff

Just bought a CPO Lincoln MKX from the Crest Lincoln dealership. The sales person(Mike) was easy to work with and helpful. His co-worker, a nice gentleman name Matt, went the extra steps to help us solve a minor issue I had with the vehicle. It was a good experience to buy a vehicle from them.

great customer service

Truly amazing customer service. Jacob went above and beyond to make sure I was happy with my purchase. He was polite, professional, and all around a great guy to work with! I highly recommend working with Jacob.

Service

Professional and friendly Treated wellGood waiting area

Great Service

Great service as always! People are very accommodating and the the waiting area is very comfortable for people who's waiting for their car service. There's also beverages and cookies at the waiting area.

Excellent in every way

Everyone I interact with at Crest Lincoln - by phone or in person - is friendly and professional. They are really on top of taking care of my car. When I bought it there 3 years ago, our salesperson (Matt) was also very helpful in getting me a pre owned car that I love. Also, the waiting area is beautiful, clean, and stocked with snacks and beverages to keep customers comfortable. I wish all businesses kept to the overall standards of excellence that this dealership does. It really is a pleasure doing business with Crest Lincoln .

Ms. Laura Meads

I have great service at Crest Lincoln. The employees are always friendly andits very comfortable in the waiting area.

Construction Superintendant

Scheduled my appt on line, the next day a rep contacted me to confirm my appt.Arrived at your Dealership 15 minutes early and they were waiting for me.The service was completed and my Lincoln was washed in a timely manner.

Customer Service excellent!

The service staff was very helpful, this was my first time having a car serviced at a Lincoln dealership it was nice to see how important customer service it to Lincoln.

2013mkx

Could have been better experience, enterprise rental actually slicked me into getting extra insurance for no apparent reason when my 2013mkx was in for service, told me that out of the $50. Deposit that only $20 would be used for incidents and that the dealership didn't and wasn't paying for the bill. All service calls you would provide a vehicle at no cost.......well not this time!

Great service

I have a 2011 MKX and I love it. The people at Crest are helpful and efficient so much so that even though there is a Lincoln dealership in my hometown I prefer to bring my car here for service.

GREAT USED CAR SALESMAN!!!

After a very degrading experience at an Audi Dealer, I went to Crest Lincoln. The Used Car Sales Manager treated me with respect and made me feel I was his most important customer. My Salesman, Matt Kelly - just AWESOME!!! Great guy, knowledgeable, patient - couldn't ask for a better experience.

Great sales reps and cars!

Leased my first Lincoln ever and I could not be happier with my experience, Porscha made my experience very easy and comfortable for me.

Happy returning customer

From sales to service the whole team at Crest Lincoln treats you with the utmost respect and care! Fast and friendly service the minute you walk in the door. The new lounge is very accommodating as well. Thanks again Crest!!

Mr James Maleski

Was greeted by service manager.I was in and out in a timely mannner

Crest Lincoln

It is always a pleasure to take my MKZ to Crest Lincoln for service.

Great Service

This was my first purchase of a Lincoln and the staff was excellent from my first visit until the time I drove off in my new MKC! Will definitely recommend our salesman! He returned calls and emails promptly and made the whole process a pleasant and hassle free experience.

Awesome buying experience!

This made my 3rd purchase with Crest Lincoln and my experience was wonderful. My salesperson - Leka Gjorja - did an amazing job taking care of me. He was patient, found the exact package I wanted and able to offer me incentives that gave me a comfortable payment. And as a bonus, he was able to accommodate me by delivering the vehicle to my job where I signed the paperwork and he took me through the car (MKX). And can I say I just LOVE LOVE LOVE my new 2016 MKX?????!!! I LOVE this car! AWESOME. Again, my experience was really great. I appreciated everything Leka was able to do for me. He handled everything with patience and grace. I would totally recommend him as a salesperson and Crest as the dealership for anyone looking to get into a Lincoln or if they are already in one, then to transfer to this dealership.

President

Chris great. worked around my busy schedule and handled everything...

Feeling Satisfied

I really like calling in to schedule my 2013 MKT AWD for warranty work knowing if Crest Lincoln has to keep the MKT waiting parts I'll have a loaner.

Great experience

Great service. Fast professional and courteous. Job done extremely well

service

Service was fast, car was clean and advisor was helpful

Customer

The service rendered was exceptional, and staff was very courteous and friendly.

Great service, clean facilities!

The staff is always very professional, friendly and helpful!

Crest Lincoln continues to provide GREAT SERVICE

Top notch service form the write up to the pick up

Scheduled oil change

Service advisor set me up for a oil change when needed on a Saturday (called Friday the day before)which impressed me. When I arrived advisor greeted me right away and provided the service fast and washed vehicle.Great job!

Very happy returning customer.

Service was done quickly while I waited. Everything was done exceeding my expectation. The waiting room is comfortable and coffee and refreshments are always available.

good service

good service quick in and out for oil changes with multi point safety checks. I am comfortable bringing my vechicle in for service at Crest.

Oil Change

The Service was excellent, drove my car into the Service Bay, greeted by Jim Linville asking how he would be able to help me, stated that I was overdue for an Oil Change for my Lincoln MKS. Jim stated that he would be able to take care of me immediately and have the request complete in approximately a half hour. In the meantime I went into the Show room to see the New Automobiles on display. Jim came to the showroom to notify me that the car was finished and reviewed the Service Report and the work performed with the Oil Change.I received my car with a complete wash and left a very satisfied customer, I deal with customers myself and am very conscious on how I am treated when I deal with any service or sales people. Special Thanks for the Service and the attention paid to detail.

Great car buying experience

First time in this dealership. Leased 2016 MKC, Service was excellent. Would never consider buying or leasing a Lincoln anywhere else. Sales and financing staff were never trying to over sell. The whole process from test driving, financing and driving the car off the lot was fast and easy. True professionals.

Great service and excellent facility

We were immediately greeted by three salespersons. This was very impressive and would have made any new customerfeel welcome. We are returning customers, however, so we went directly to our usual salesperson, Lucy Jakey.We leased an MKC this time and once again Lucy handled things quickly. She was very thorough in explaining thenew features in our car. She got our car quite fast and we were on the road in a few days.We were very happy with everything.

Great service!

Service staff were all very friendly and helpful. My car (2015 MKZ) was serviced within the time period promised.I also visited the Parts Dept. & purchased a "WeatherTech" floorliner - Parts Dept. staff was friendly and helpful; I appreciated being able to purchase this product at the dealership without having to order through a website.

Great Service and Staff

Excellent service and dealership. The service center is modern,clean and the staff is friendly. And my Lincoln MKX came with 2 years of cost-free maintenance. (Not as good as BMW, which offers 4 years cost-free, but better than most.) I enjoy driving my Lincoln, which I have had for a year now. A very good, solid car.

Great oil change service

Oil change was fast, but when I was in a accident and my insurance didn't want to pay they took a very long time (weeks) to put the car back together so I could drive it out of there. This cost many car rental fees. Including 1500 with your enterprise located in your shop and hertz when I found out they were charging me so much I returned that rental and had to get another elsewhere.

Great Service!

I leased a 2016 Lincoln MKZ, Excellent experience.

Oil change and related updates

My vehicle is an MKC leased vehicle. This is my first time with a Lincoln. I was pleased with the service...and I was exceptionally pleased to be greeted by a very personable female. She was extremely helpful.

Crest is my ownly dealership

Roger, my salesman, always greets me and shows me the latest in the Lincoln brand.

SERVICE COMMENTS

EXCELLENT SERVICE. QUALITY WORK. PROFESSIONAL STAFF. EXTREMELY PLEASED,AND WON'T GO ANYWHERE ELSE.

Great Service!

Mike was great! He made sure my new MKC had everything I wanted and even drove downtown to deliver it to me at work! Made the process super easy and convenient.

Leasing a 2016 MKX

Chris Tessmer is very knowledgeable and knew exactly what I was interested in leasing. The staff is always courteous and very helpful. They are also considerate of my time and needs. I've never had a problem with anyone in any department. Great job.

brake service

I was surprised a couple hours into a brake job that I would have to pay $50 more because the technician had to spend more time fetting my rotors off! Seriously. I was watching the screens in the wsiting room. He wasn't working on my car half the time! But Im glad my brakes are done with Lincoln parts and hopeffully guanteed.

Great leasing experience

Excellent Customer Service, Excellent Salesperson. I love my 2016 MKZ

Crest Lincoln - Great Service, Team, & Experience!

I leased my Lincoln MKC through Chris Tessmar, he was great. More importantly, the entire Crest team, led by Chris and Sales Manager Scott Kerr, worked together seamlessly to improve my customer experience, making it smooth and simple. My Lincoln is great and so are the team members at Crest!

lincoln Is The Best

\2016 MKX Lincoln, The service was excellent Steve Movsesian is a great Sales person that is why we always come back to him every 2 or 3 years to lease a vehicle. he takes the time to go over everything with u no matter how long it takes.

Great Service, Excellent Customer Swevice.

My visit was for service to my vehicle. The staff was courteous and helpful as always; I have no complaints or concerns the service was completed as stated.

Oil change

I had my Lincoln MKS serviced with an oil change and check up. Very satisfied, everyone was very helpful. Thank you for your service MichelinaPlesco

2015 Lincoln MKZ

Everyone I've dealt with at Crest Lincoln has been extremely courteous and well-informed on the vehicles. I'm very pleased with both the purchase and service sides of this dealership, and will continue to lease my cars from them.

Great sales experience!

My sales experience at Crest was fabulous! Chris, my sales consultant, went above and beyond to find the specific vehicle I wanted. His willingness to conduct most of the transaction via text and email was very helpful. The delivery process was handled in a timely manner, and the F&I manager was friendly to work with.

Service

Service staff was friendly and service was speedy. Also explained what was needed.

Great service

Excellent service and the staff outstanding! I would recommend this dealer to friends and family. Great customer service . No hassles getting service done . Salesman very informative during lease time and paperwork always ready. No wait time! Wish all car dealer would look at how well the Lincoln dealers treat their customers .Thank you!

Great service, friendly staff and very clean

The purpose of my visit was to get my oil changed. I had a 2:00pm appointment and when I arrived I was immediately serviced. Waiting area was clean, staff was friendly and very accommodating with refreshments.

Super Service

Jeff in the service department is very helpful and proactive in servicing my car. The service team is responsive and provides quick in and out service which helps because I work and live quite a distance from Crest.

Great/Friendly Staff; Clean Facilities

Vehicle = MKCThis was my first Ford/Lincoln purchase, and I was very impressed by the staff and dealership. When we arrived, Mike L. greeted us at the door, he was very polite and professional. Mike answered all our questions and did not pressure us about purchasing a vehicle. All the staff we encountered or worked with were friendly and courteous. The facility was extremely clean. I would recommend Mike and the dealership to all my friends and family. P.S. My husband really enjoyed the Cinnamon Sugar Cookies.

Great service

I was treated wonderfully! I got to drive a NEW MKX and now I will be buying one in the spring. Thanks for allowing customers to sample these beautiful vehicles!

MKZ Purchase

Our 3rd MKZ from Steve Mo. Wouldn't even consider any place or any other sales person if buying a Lincoln product.

Great buying experience

Leka and Scott took very could care of me. I'm enjoying my MKS even though I work for G.M.

Great all around experience!

Absolutely love my MKC!! Your dealership did a great job to prep it on an extremely busy day, so congrats! Working with Porcsha Smith was great, everything went well. Do far, all around very pleasant experience!

New MKZ pickup / delivery

We purchased a new 2016 MKZ just before the Holiday. The MKZ was ready to go with the paperwork for transaction completed on time. The sales staff was outstanding. Very pleased with our experience at Crest Lincoln.

Great service no complaints.

Every thing was taken care of, in a timely manner. The atmosphere in the waiting room was very nice. The service rep. was very cordial. Thank you.

Great Staff

The staff at Crest was awesome. The purchase of my new Lincoln MKC was flawless. I love my new car.

Fantastic Service. Quick and Efficient!

I purchased a Lincoln MKC lease two days before Christmas. This was a FANTASTIC experience. First off, my sales rep, Roger Tauck was amazing. He called me as soon as he heard that I was having an issue at another dealer, trying to locate the exact vehicle I was looking for. I told him the pricing I wanted and he was able to negotiate a great deal for me. He was extremely Quick and Efficient at determining the price, followed by sending me all of the detailed information that he would need from me in order to get me into my lease. He followed up quickly and had my car ready for me the very next day. When I arrived, I was surprised at how beautiful the dealership was! Really clean and impeccably decorated and comfortable. I felt very special being there. Everyone was quick and efficient at getting me into my CAR! I was in and out of there in an hour. Love my new ride. Love Crest. Would definitely send my friends and family there...

Oil Change Servicing

Excellent and timely servicing for an oil change and inspection on my Lincoln MKZ Hybrid.

Facility is very comfortable and well stocked.

My sales associate Porscha Smith was very accommodating in answering all of our questions and information regarding the Lincoln MKZ 2016. In addition was outstanding in explaining how to operate all of the features in the vehicle. I couldn't have asked for a better sales person. I will definitely refer her to my friends and family in their search for Lincoln products. Donna and Darin Jefferson

Nice experience

Purchased new 2016 MKZ cherry red, traded in used vehicle.

Outstanding!

Fantastic! Near perfect! Does not get any better!

Vehicle maintenance

Service was timely and people were courteous. I don't think you need a minimal # of characters for this response

Great sales staff, best dealership I have been in.

The service from the sales staff was excellent! Matt K. & Leroy D. did a great job getting the deal done quickly. I purchased a 2006 chrysler 300c, love the vehicle. Only problem I have is the next day after purchased I noticed the drain tube is leaking coolant, I hope yhis can be taken care of with out delay.

Enjoyable experience

Mkz exceptional staff , was recommended by people at work. Thank you. Crest is the Best

Chris Tessmar provided outstanding service.

Chris Tessmar' provided the most professional and exceptional service that resulted in leasing my first Lincoln. Crest Lincoln dealership was beautiful, clean and everyone treated us like royalty. Sincerely grateful for the experience, Grace Spica

Great dealership, great salesperson.

Purchased a 2016 Lincoln MKZ. The service was great. All of the staff was very professional and helpful. My salesperson Mike Langewicz has to be one of the best salespersons I have dealt with in 40 years. I can tell you in 40 years I have had two other salespersons I enjoyed working with in purchasing a new vehicle but Mike Langewicz has been the best car salesperson I have ever done business with. He never pressured me and always kept me informed when the best deals were available.I feel Mike deserves an award for salesperson of 2016.

great service

My experience with the entire staff was great everyone was helpful and made me feel that my issue was important to them. Thank you guys for all that you done

Surprised !

The whole experience was wonderful except for one thing. When I got home I noticed that my drivers seat had grease on part's of my driver's seat.

Great place with great employees

They did a great job. Greeted me by name. Always a great quality job!

Good service

Good service. I had to wait to the car was cleaned, but other than that very happy. I was able to get a loan and the type of car I wanted. (Honda Odessey).

gerald

everything ok, ready on time , car was returned clean and waiting area is very good

Oil Change, Tire Rotation and New Wiper Blades

Prompt service. Maintenance time estimate spot on. Columbia coffee delicious. Good experience

Our new MKX

Steve Mo did an excellent job of delivering our MKX and explaining all the new features. It's always a pleasure dealing with him and Crest.

A very good experience

We are extremely satisfied with our new MKC Reserve Lincoln. Steve Movsesian, our sales consultant, did a fantastic job helping us find our new vehicle, and explaining it after our decision was made. He treated us with courtesy and did not pressure us to buy. The entire staff was extremely friendly. We look forward to future visits and will recommend Steve and Crest Lincoln to our friends and relatives.

My experience at Crest Lincoln

I am leasing a 2016 MKZ, fully loaded. It's a computer and fortunately for me, I am pretty computer savvy. Leka and Lucia were superb in handling this lease. Their customer service is beyond excellent. They are a "dynamic duo" in terms of quality of service, caring and personal care.

Great service; please environment

My Salesperson, Mike L. was very patient, supportive and pleasant to work with thru the entire process of my purchase of the 2016 Lincoln MKX. I took some time to finally make the decision to move forward with purchasing a Lincoln and I am glad that I did. The service of the entire dealership has been great and made the purchasing process seem easy. One of the other things that stuck out was each member that spoke to me while I was either waiting on my salesperson to take care of something, or if I was walking to the waiting area or restroom, everyone spoke and said "hello" and it was genuine. I did not feel like I was just another number or any person off the street, but that they were glad I was there, even though I was not working with them directly. Overall the experience was great!

Customer

the service provide was done in a professional manner, that I was very please with

2014 mkz purchase

Shawn our salesman was very informative and was willing to take the time to answer any questions. I'll will buy again from Crest in the future.

Debra Washburn

My husband and daughter picked out the beautiful Lincoln MKZ for me on Saturday. They worked with a salesman we have worked with before. He has sold us our last 4 vehicles. The car is gorgeous. When I picked it up on Monday, our salesman explained and showed me all the wonderful aspects of the car. He was terrific! He explained and demonstrated the technology in the car. I love the car and enjoy the luxury and style every time I am in it.

recent lease

Service and attention was excellent. Porchas was awesome and really helpful! she deserves a raise!

Mostly Excellent

Service is good but it is still a very vexing experience getting help when you first pull into the service center. Every time I visit I am standing around waiting. There is no clear waiting area to be helped by a service rep. Once the care is taken for service everything is fine. Would like more prompt service when first pulling into service center, or some clear instructions about where to wait.

15000 mile check

routine service for 15000 mile check service was timely all was well except no car wah even thought my wifes cad done at same time received a wash

Service

We purchases a 2010 MKX at Crest. The service has always been great.

OUTSTANDING--the norm

As always it was pleasure, prompt, friendly, efficient service.

Excellent Service Representative;

The gentleman who greeted me and checked me in was excellent! The customer waiting area is outstanding compared to others. I was well informed by the Service Representative throughout the process. I would have give a perfect score on all aspects of the survey had one little detail been taken care of...the Service Tech forgot to change my service reminder sticker located in the upper left corner of my front windshield. I always rely on that sticker as a reminder of upcoming needed routine service.

Awesome experience

The staff is so professioal and make the new car experience thoroughly enjoyable. Our salesperson, Chris Tessmar is great! Owning a Lincoln makes you feel so proud.

Great service

Great service. Nice facility. I always bring my vehicles there for service.

customber

service to my mkz was completed and I was on my way within an hour - thank you

Service

Good experience. Friendly and helpful. Timing was good for service

Great customer service!

I had an oil change. They were fast and efficient.

Everything was great....

Oil change for MKZ...everyone was helpful, friendly and knowledgeable....would recommend Crest highly.

Consider Crest

Great job keeping to the promised time frame and for being so courteous. I appreciate both.

Mrs Warmus

All was well. I brought my wife's MKX into the dealership for an oil change. This service and the multipoint inspection was performed quickly and I was on my way. Good job!

Very good service

Overall the service was very good. The salesman was very patient and attentive in spite of the busy Black Friday traffic.

Great service, Professional and friendly staff.

Wonderful experience, always professional and friendly staff. Service waiting room is comfortable with delicious refreshments.

Great experience from start to finish

My vehicle was repaired properly and in a very timely fashion. It was a warranty repair, so there was no charge and we received a very nice loaner also free of charge. This was an excellent experience in customer service.

mr freddie

Outstanding customer service and the people were extremely nice and friendlly

Absolutely the best experience I have ever had buying a car!

I love having a new car, but I've never really enjoyed dealing with car salesmen...until now. My representative over there was Chris Tessmar and his service was excellent. He went above and beyond to make me happy and the process was extremely easy.I don't typically write reviews but Chris and Crest deserve a positive review. If you are considering buying a Lincoln give Chris a call. Thanks Chris!

CUSTOMER

EVERYONE THERE WAS GREAT AS USUAL THANKS JEFF THANKS FOR EVERYTHING . WILL SEE YOU NEXT TIME

The Works

Quick, good service.This visit was more like I've had over the years. There were troubles with the previous Mustang service in October.Thank you.

Great job!

Thank u for being so nice and fast! Everyone was very nice. Good job.

comfortable waiting area

staff very helpful and service very good and waiting area very nice and com fortable

Excellent Service

The service was great and the service consultant, Sean Habba, is very courteous and helpful.

great service, clean facility.

The service was excellent and the staff was very helpful,

Great service

Service was quick and efficient. Facility is very clean.

Mister

Top notch service comes from the owner who treats everyone well

Great dealership

Dino was very good, as he always is. I have been getting my cars at Crest since 1985. He was able to get my car delivered to me in a matter of hours to help me save money.

Evaluation

Personnel was cordial and very courteous. Vehicle was repaired in a timely manner.

Excellent Experience

Purchased a 2016 MKC. Worked with Chris Tessmar. Great experience and salesmen. He was the reason I ultimately decided to go with Lincoln.

FAST SERVICE, KNOWLEDGABLE STAFF

These guys in the service department are awesome, there wasn't a question they couldn't answer, no matter how trivial!! And on top of it, my oil change was done quickly,and they changed my battery in my key FOB in minutes, it seems like i just sat down and BAM, it was done. Thanks Crest, see you again Bob and Jeff

Quick Friendly Service

Quick, friendly service for my first oil change in a clean neat facility.

friendly and clean

was well pleased with the customer service. Was greeted upon arriving and the service was completed in a timely manner. Would recommend Crest Lincoln to family and friends.

Cindy

I leased a 2016 MKC, Chris Tessmar made made my experience easy and stress free. Would absolutely recommend him as a salesperson. Everyone at Crest Lincoln was helpful and informative. As a return customer the service dept is also excelent

Tire rotation

Had tires rotated along with oil change. Mechanic forgot to give our wheel lock wrench back. We had to go back inside the dealership to get it. Then my husband noticed that we only had 3 wheel locks out of 4. We had to have the car taken back into the garage to have #4 put back on. We found out the 4th one was stripped but the mechanic didn't say anything. The assistant manager of service replaced all 4 with new ones with no charge. Shaun gave us a card for a free oil change next time at no charge for the inconvience.

Amazing Service

Thank you again for another excellent customer service experience. Shawn is the most efficient and kind service representative I have ever met. He conducts himself with absolute professionalism. I have and will remain a very loyal customer, not only to the Lincoln brand, but exclusively to the Crest Lincoln dealership.

Service

I brought my 2013 MKZ in for it's 25,000 mile service and the dealership's staff was professional, courteous and the job was performed with excellance.

Great Experience 5 star+

Steve Mo makes the sale! What a pleasant experience! every time!

MKX experience.

Everything was excellent as usual. A pleasant experience.

Customer

The staff is always very helpful. I always receive prompt, excellent service when my vehicle is taken in for any maintenance work. I own a 2008 Mercury Mountaineer, which is one of many vehicles my husband and I have purchased or leased from Crest. We are loyal customers.

Lincoln MKS

The salesman Shawn was very helpful and knowledgeable. We would recommend them.

Crest Lincoln Great Maintenance Service

My Service Advisor, Jeff Buckman,went over all the maintenance items with me for my 2002 Lincoln Navigator. He gave me very sound advice on my needs for my future visits, rather than just schedule my oil change at this time. I very much appreciate his concern that I get the maximum trouble free service from my vehicle. I will certainly come back to him and Crest Lincoln for future service.

Love my MKZ

The delay between the time my MKZ was serviced, washed and parked for pickup and the time I was notified it was ready was 45 minutes plus. It would have been longer if I hadn't asked a service manager, "why the delay."

Great Service

Smooth effortless service. Clean comfortable facility.

Great salesmen

My salesmen ( Michael Langewicz) was great, he got me the color of the car I wanted and was able to stay in a good price range. Thank you

I've never had a more enjoyable car buying experience!

My sales person, Chris Tessmar, is a true professional of his trade. I was completely comfortable from beginning to end. Great car, great dealership, great salesperson AND a great deal... grand slam! And I can still hardly believe this... When I sat down to sign the paperwork the monthly payment was 17 bucks less than our agreed price! Who does that? Bravo!My next vehicle will defiantly be a lincoln...from crest.

First oil change

I had the first oil change and tire rotation on my MKS. That was the only service I needed.

Excellent sales consultant- Wow!

I worked exclusively with Porscha Smith from the time I made my first online inquiry. I was uncertain about my choices, but Porscha was both patient and helpful. Her knowledge of all the vehicles and my options was extremely supportive as I went through my buying process. She even went so far as to walk the entire parking lot with me, pointing out different vehicles to support my interests. She proved creative, helpful and flexible. Her total dedication to "getting it right for me" is what finally moved me to decide on a Lincoln instead of a Lexus. In the end I purchased my first luxury car - an MKZ with the 300A group. Both my wife and I are thrilled with the car. Thank you Porscha.

Oil change and tire rotation

Everything was great, just like it has always been over the last several years !

Kudos to Crest Lincoln!

I absolutely love the customer service at crest Lincoln. The Service Department is so friendly and they make me feel very comfortable. I am treated with respect which earns high kudos with me. I purchased my Lincoln MKS from Shawn and he was fantastic!!! Big smiley face to the entire Crest Lincoln Family (SMILE)!!!Thank you Crest Lincoln!!!

Crest Lincoln

Easy scheduling, prompt service, loaner car, updates on progress of repairs and fast pick up of my clean and washed car! Couldn't be better.

Great service.

The staff is always quite helpful at Crest Lincoln. I don't have anything negative told say.

Kelley

The dealership stood behind their work and replaced a warranty part without any issues. Service personnel were friendly and helpful.

Best Customer Experience!!

I have always had outstanding service at Crest. I have had car repairs and I have had my car detailed there a couple times and it looks fabulous every time. You also make it convenient to obtain a rental and I love that. One small bit of feedback, I wish you would allow consumers to tip the staff who worked on the detailing though as I want to show appreciation by more than just my review. Thanks for everything! My car always looks amazing thanks to you.

Great Services

I picked up my new (leased) 2016 Lincoln MKZ on 20 October 2015. I'm very pleased and excited about the new features that are in my new vehicle as compared to my 2014 MKZ. The staff, as always, was very cordial and helpful. My Salesman, Steve "Moe" Movsesian, was phenomenal in helping me with the color choice and all the other features. The service was excellent!! This is my fifth (5th) Lincoln MKZ, so that means that I'm a very satisfied customer with the Lincoln products and services.

What do you want for a title??

Just picked up my new Lincoln MKS on Thursday. The only problem I have is that I can't get The garage door opener to work. The hard-wired opener works as well as two hand held openers work, but no matter what I try, following all of the instructions, I still can't get the car remote to work. I don't know if there is a problem with it or not. I'll keep trying even though I've tried it several times.

joseph geffrert-car lesser

The service is great.They were very helpful.I've been going there for years & theservice has always been great.I wouldn't keep going back if it wasn't.

Great visit and very fast service!!!

I didn't even have an appointment the last time I was there last week with my 2007 ranger for an oil change and check up. I was still treated great and was in and out in less than a hour. Keep up the good work guys and gals. Coffee and cookies were great too.Gerald Petkash

Excellent Service

Shawn Johnson sold me my car and was courteous, knowledgeable and very accommodating. I wouldn't hesitate to recommend my friends and family to this dealership and will continue to do so.

Great service

Roger was very helpful and everyone couldn't be nicer. We got an MKZ. Service was great. We came back for more info about car and salesperson helped me.

Great service!

Crest Lincoln was fantastic. They gave me a great price for the brake replacement I needed. They offered me a loaner and allowed me to drop off my car the night before. They really put the customer first.

Great service!

The service was excellent. I needed to get my regular maintenance complete and despite the fact that the dealership was booked and I waited until the morning of the appointment to call, Crest service team squeezed me in the schedule and had my car handled in 30 minutes. The staff is always wonderful!

Friendly and professional team!

Michael, my salesman, was very helpful and friendly. He even went out of his way to deliver my new car to me since it was hard for me to make it into the dealership. Excellent service!!

Exceptional dealership

This dealership demonstrated the most exceptional customer service right down to the last detail. I would highly recommend this dealership so that others can experience the same wonderful service!

Pleasant personnel, Great experience!,

A pleasure from start to finish. I cannot single out any one aspect as the entire experience was timely and pleasant. From my salesman all the way through to the young woman who washed my car before turning it back over to me, it was a great experience, and I could not imagine going elsewhere. Thank you.

Great service, clean facility

I brought my 2013 MKZ in for an oil change and normal maintenance. The staff was very helpful and got me out very quickly.

Ms. Mamie Lim